The URL can be used to link to this page

Home My WebLink About200511221st staff production request to IPC.pdf:""";:.!':' 'f . \ c-:, DONALD L. HOWELL, II DEPUTY ATTORNEY GENERAL IDAHO PUBLIC UTILITIES COMMISSION PO BOX 83720 BOISE, IDAHO 83720-0074 (208) 334-0312 IDAHO BAR NO. 3366 : ' crt 22 Pl'1 3: 20 ;) FunLiC '! : ' i':C r'i;'111ISSIO11c lL' ~ ' Street Address for Express Mail: 472 W. WASHINGTON BOISE, IDAHO 83702-5983 Attorney for the Commission Staff BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION IN THE MATTER OF THE APPLICATION OF IDAHO POWER COMPANY FOR AUTHORITY) TO INCREASE ITS BASE RATES AND CHARGES FOR ELECTRIC SERVICE IN THESTATE OF IDAHO. CASE NO. IPC-05- FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER COMPANY The Staff of the Idaho Public Utilities Commission, by and through its attorney of record Donald L. Howell, II, Deputy Attorney General, requests that Idaho Power Company (Company; IPC) provide the following documents and information as soon as possible, but no later than TUESDAY, DECEMBER 6,2005. This Production Request is to be considered as continuing, and Idaho Power Company is requested to provide, by way of supplementary responses, additional documents that it or any person acting on its behalf may later obtain that will augment the documents or information produced. Please provide answers to each question; supporting workpapers that provide detail or are the source of information used in calculations; the name and telephone number of the person preparing the documents; and the name, location and telephone number of the record holder. FIRST PRODUCTION REQUEST TO IDAHO POWER COMPANY NOVEMBER 22, 2005 For each item, please indicate the name of the person(s) preparing the answers, along with the job title of such person(s) and the witness who can sponsor the answer at hearing. REQUEST NO.1: Please explain in detail the Property Owner/Manager Continuous Service Program. Describe how a property owner or manager requests the service, what the services and benefits are for participants, and how the service is cancelled. Also include a description of all the Company benefits associated with the program. REQUEST NO.2: Please provide a copy of the page(s) from the Customer Service Training Manual regarding the Continuous Service Program. REQUEST NO.3: Please provide copies of any contracts, letters, notices, or other documents provided to property owners or managers who participate in the Continuous Service Program. REQUEST NO.4: How many property owners or managers now take advantage of the Continuous Service Program? Please list the average number of program participants during each of the last 3 years. REQUEST NO.5: For Calendar Year 2004 and year to date in 2005, what was the completion interval for actual, physical customer-requested disconnections of residential and small commercial service points? Please provide the total number of actual disconnections for both time periods. For both time periods, include the percent of the disconnection requests that were completed for each of the following time frames: 1-3 days, 4-5 days, and more than 5 days. REQUEST NO.6: In the Idaho Power Customer Service Center, what were the service levels by month in 2004 and to date in 2005? (Service levels are the percent of calls answered within 30 seconds). Also include for each month the total number of incoming calls. REQUEST NO.7: For each month in 2004 and to date in 2005, how many calls to the Customer Service Center were abandoned? (Abandoned calls are those calls that reach the FIRST PRODUCTION REQUEST TO IDAHO POWER COMPANY NOVEMBER 22, 2005 Company s incoming telephone system but where the customer hangs up or is otherwise disconnected before speaking with a Customer Service Representative). REQUEST NO.8: In the Idaho Power Repair and Management Call Center, what were the service levels by month in 2004 and to date in 2005? (Service levels are the percent of calls answered within 30 seconds). Also include for each month the total number of incoming calls. REQUEST NO.9: For each month in 2004 and to date in 2005, how many calls to the Company s Repair and Management Call Center were abandoned? (Abandoned calls are those calls that reach the Company s incoming telephone system but where the customer hangs up or is otherwise disconnected before speaking with a Customer Service Representative). REQUEST NO. 10: Since the Company s last general rate case, what specific steps have been taken to change how the Company handles or cares for its special needs customers? Special needs customers could include low and fixed income customers, customers who speak languages other than English, physically challenged, or mentally challenged customers. REQUEST NO. 11: Please provide ajob description for the new program manager position mentioned in Company witness Baggs' testimony on page 10. REQUEST NO. 12: Has the Company website been enhanced since the last general rate case to provide customers the option to sign up or disconnect utility service online? REQUEST NO. 13: Idaho Power is proposing to modify eligibility criteria for Schedules 7 and 9 , the result of which will be approximately 3900 customers currently served under Schedule 7 moving to Schedule 9. If approved by the Commission, what specific actions does the Company propose to take in order to accomplish this customer migration? Over what period of time will this transition take place? FIRST PRODUCTION REQUEST TO IDAHO POWER COMPANY NOVEMBER 22, 2005 REQUEST NO. 14: How many Schedule 41 customers have non-metered, customer- owned systems installed before June 1 2004, which have the potential for variation in usage? What is the aggregate estimated annual energy usage for these customers? REQUEST NO. 15: According to Company witness Pengilly, 954 irrigation customers with installed motors of 5hp or less are not demand metered. What is the Company justification for not metering demand for these customers? REQUEST NO. 16: Idaho Power is proposing to move irrigation customers currently served under Schedule 24 and 25 to other rate schedules if the nature of their use is for other than agricultural purposes. How many of the 954 irrigation customers who are not demand metered have usage that would be considered non-agricultural? REQUEST NO. 17: In accordance with Rule No. 403 of the Utility Customer Relations Rules (UCRR), please provide the written records of complaints filed with the Company for the year 2004 and to date in 2005. DATED at Boise, Idaho, this Z 2- day of No v mber 2005. Donald L. H ell, II Deputy Attorney General Technical Staff: Marilyn Parker i:umisc:prodreqlipceO5.28dhmp pr 1 FIRST PRODUCTION REQUEST TO IDAHO POWER COMPANY NOVEMBER 22, 2005 CERTIFICATE OF SERVICE HEREBY CERTIFY THAT I HAVE THIS 22ND DAY OF NOVEMBER 2005 SERVED THE FOREGOING FIRST PRODUCTION REQUEST OF THE COMMISSION STAFF TO IDAHO POWER, IN CASE NO. IPC-05-, BY MAILING A COpy THEREOF, POSTAGE PREPAID, TO THE FOLLOWING: BARTON L KLINE MONICA B MOEN IDAHO POWER COMPANY PO BOX 70 BOISE ID 83707-0070 MAIL - bkline(~jdahopower.com mmoen(~jdahopower.com JOHN R GALE VICE PRESIDENT REGULATORY AFF AIRS IDAHO POWER COMPANY PO BOX 70 BOISE ID 83707-0070 MAIL - rgale~idahopower.com CERTIFICATE OF SERVICE