200312223rd Response of Idaho Power Nos. 32-86 & Attachments.pdf

)BARTON L. KLINE ISB #1526
MONICA B. MOEN ISB #5734
Idaho Power Company
P. O. Box 70
Boise, Idaho 83707
Telephone: [phone]
FAX Telephone: [phone]
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Attorney for Idaho Power Company
Street Address for Express Mail
1221 West Idaho Street
Boise, Idaho 83702
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION
OF IDAHO POWER COMPANY FOR
AUTHORITY TO INCREASE ITS INTERIM)
AND BASE RATES AND CHARGES FORELECTRIC SERVICE.
CASE NO. IPC-03-
IDAHO POWER COMPANY'
RESPONSE TO THIRD
PRODUCTION REQUEST OF
COMMISSION STAFF
COMES NOW, Idaho Power Company ("Idaho Power" or "the Company
and in response to the Third Production Request of the Commission Staff to Idaho Power
Company dated November 21 2003, herewith submits the following information:
REQUEST NO. 32: Please explain why the Company established its call
answering goal at 80% of inbound calls within 30 seconds.
RESPONSE TO REQUEST NO. 32: Idaho Power measures call-
answering performance using call center industry standard measures called "service
level" that represent the percentage of calls answered within a defined number of
seconds. Idaho Power s service level standard is 80% in 30 seconds. This standard
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 1
was established and continues to be validated against utility industry benchmarking
standards obtained through participation in the Edison Electric Institute and American
Gas Association (EEI/AGA) annual Datasource survey.
In 2002, of 62 responding utilities participating in the Datasource survey,
the average service level performance was 73.8% in 32.3 seconds. Idaho Power
utilizes this information to establish performance standards that meet or exceed utility
industry standards.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 33: For purposes of measuring call performance , how is
answering time measured? Define the precise points at which measurement begins and
ends.
RESPONSE TO REQUEST NO. 33: The equipment that Idaho Power
uses measures service level starting at the point in time that the customer makes a final
menu selection of the desired function. At this point , they are routed to a call queue that
measures the number of seconds of time it takes for a live agent to answer the call.
This measurement is stored for each call allowing accumulated reporting capabilities.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 2
REQUEST NO. 34: Please explain why the internal Company goal of
answering 80% of inbound calls within 30 seconds was not met in January through July
of 2002. (Reference Exhibit No. 56 , Fullen).
RESPONSE TO REQUEST NO. 34: During the period of January
through July of 2002 , the volume of inbound calls increased 6% over the same period
as in 2001. The call volume increase was compounded by an increase in average
handle time per call.
The increase in call volume and handle time was largely attributed to
billing questions resulting from tiered rates and usage spanning 2 or more of the tiers.
Customers were confused as to how their bill was calculated requiring additional phone
time per phone call to explain how the tiered billing process calculated the dollar value
of their bill , also requiring explanation in how their total usage compared with previous
years.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 35: Please explain why the internal Company goal of
answering 80% of inbound calls within 30 seconds was not met in January through
June and September through December of 2001. (Reference Exhibit No. 56, Fullen).
RESPONSE TO REQUEST NO. 35: In January through June of 2001 the
average handle time per call was 35% greater than in the same period as 2000. This
increase in handle time reduced the availability of the agents to answer incoming calls.
Simultaneously, the call center staff experienced a 16% reduction in staffing through
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 3
attrition. The staffing attrition was replaced in April of 2001 and placed into production
following training in June of 2001 in order to serve customers.
By August of 2001 , the call center staff experienced another 7% reduction
in staffing through attrition. September through December of 2001 saw a 14% increase
in call volume from the same period as 2000. The combined effects of increased
demand and staffing replacement reduced agent availability to customers.
The increase in call volume and handle time was largely attributed to
billing questions resulting from tiered rates and usage spanning 2 or more of the tiers.
Customers were confused as to how their bill was calculated requiring additional phone
time per phone call to explain how the tiered billing process calculated the dollar value
of their bill , also requiring explanation in how their total usage compared with previous
years.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 36: Please explain what measures the Company took to
successfully answer at least 80% of its inbound calls within 30 seconds between July of
2002 and August of 2003.
RESPONSE TO REQUEST NO. 36: There are four primary measures
that resulted in the service level performance to be maintained during the period of July
2002 through August of 2003.
In April of 2002 , additional temporary agents were hired and trained to
assist during periods of increased call volume and above average call
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 4
handle time. This additional staffing was utilized to augment the service
level until call volumes and average handle time could be reduced.
The removal of the 3 -tiered residential rates in May through June of 2002
assisted in reducing the confusion and frustration of customers being able
to understand how their usage and corresponding billing amount were
calculated. As a result of the change in rate structure , customers were
less emotionally charged and much less confused. By reducing the
complications of understanding the tiered rate billing, the average handle
time was reduced by 12% allowing the agents to be more available for
future calls.
In June of 2002, Idaho Power implemented a call center specific relational
training program aimed at assisting agents to better manage each phone
call. The emphasis of this training program was placed on proactive call
management and effective relational communication that focused both the
caller and agent to complete the transaction in a more timely manner
further reducing average handle times, allowing greater agent availability
for future calls.
In December of 2002, a revised performance measurement system was
established that focused employee performance objectives towards call
quality and average handle time. The new measurements emphasized a
reduction in after-call-work time by focusing agents on completing the
transaction with the customers still on the phone.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 5
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 37: Does the Company intend to take further steps to
improve its call answering performance level? If so, please explain what steps the
Company intends to take. If not, please explain why.
RESPONSE TO REQUEST NO. 37: Idaho Power is presently exceeding
utility industry benchmark standards for answering performance, both regionally and
nationally. Idaho Power continues to monitor its service level performance and
continues to implement employee coaching and call management techniques that
maintain or enable more efficient performance in terms of average handle time per call.
These steps should allow the Company to continue to maintain the 80/30 service level
standard.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 38: In each of the months of January 2001 through
August 2003 , how many calls were answered by the Company s call center
representatives? How many calls were not answered or abandoned? (For purposes of
this question
, "
not answered" and "abandoned" calls refer to customers that reach the
Interactive Voice Response (IVR) but hang up or are disconnected before reaching a
live representative).
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 6
RESPONSE TO REQUEST NO. 38: The following charts describe the
number of calls answered by live agents during the periods of 2001 through YTD 2003.
The chart depicting agent answered calls represents the number of calls that were
answered by a live agent. The chart depicting abandon calls represents a measure in
terms of percentage of calls that were attempted but abandoned by the customer prior
to being answered by an agent.
~gent nswere
Jan Feb Mar Apr May Jun Jul Aug Sep Oet Nov Dee Total
2001 590 242 59,179 101 286 974 164 849 066 68,485 372 948 723 256
2002 553 507 65,458 144 759 524 244 668 717 690 764 392 759,421
2003 337 523 701 67,425 749 773 67,448 158 122 789 645 025
Percentage 0
Jan Feb Mar Apr May Jun Jul Aug Sep Oet Nov Dee Total
2001 84%11%7.21%88%50%03%90%36%5.47%25%10.06%78%00%
2002 10.23%12.96%15.54%25.50%16.95%10.09%12.29%3.40%3.43%13%3.45%2.47%95%
2003 73%62%08%75%02%73%98%19%79%1 .43%24%
f Ab C II
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 39: Does the Company have call-answering standards for
its Repair and Outage Management Center? If so, please provide monthly performance
figures for 2002 and year-to-date 2003. If there are no standards , please explain why
they do not exist.
RESPONSE TO REQUEST NO. 39: The company has two call-
answering standards regarding Repair and Outage Management.
1. Any call routed to a live agent has a standard of answer of 80% of the
calls answered in 30 seconds or less. This standard applies to all live
agent answered calls including Repair and Outage. This call answering
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
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standard is commonly referred in the call center industry as a "service
level" measurement
2. During a large outage , a standard exists stating that 70% of the outage
calls should be satisfied by providing customers updated outage status
information using interactive voice response (IVR) systems. 100% of
all calls satisfied using the IVR are answered by the system within 30
seconds. Customers who have specific information regarding the
outage or emergencies are prompted to either call 911 (life threatening
emergency) to dispatch police and fire, or to hold the line for a live
agent to report outage information.
The following tables demonstrate Idaho Power call-answering
performance standard during 2002 and 2003 YTD.
I fummarv n ormation
2002 2003 YTD Total Outage Call
Distribution
IVR Outaae Calls 133 924 848 226 772 66%
IVR Service level 100%100%100%
Aaent Outaae Calls 896 772 116 668 34%
Aaent Service level 76.90.83.
Total Outage Calls 197 820 145 620 I 343,440 100%
Combined Service level 92.4%96.194.
2002 0 t liP fu age er ormance
Call Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Total
Volume
IVR 011 6,483 689 12,460 220 11,427 212 901 841 776 232 672 133 924
Aaent 200 931 989 671 890 392 646 847 282 108 502 5,438 896
Service
level
IVR 100%100%100%100%100%100%100%100%100%100%100%100%100%
Aaent 52.68.60.55.65.63.73.91.4%91.4%90.91.94.76.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
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2003 0 liP futaQeer ormance
Call Jan Feb Mar Apr May Jun Jul Aug Sep Oet Nov Dee Total
Volume
IVR 318 332 867 889 145 033 522 10,346 596 800 848
Aaent 3,467 819 364 210 538 295 367 6,469 765 4,478 772
Service
level
IVR 100%100%100%100%100%100%100%100%100%100%100%
Aaent 94.90.90.61.91.93.94.97.91.95.90.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 40: Please provide studies or other evidence to support
Maggie Brilz s testimony stating that the increase in the customer charge from $2.51 to
$10.00 per month will not be detrimental to low income customers. (Reference page 36
line 18 , Direct Testimony).
RESPONSE TO REQUEST NO. 40: The increase in the service charge
from $2.51 to $10.00 under the proposal filed by the Company and detailed on page 2
of Exhibit No. 22, results in approximately 16% of the total residential class revenue
requirement of $255 076 295 being recovered through the fixed charge. If the service
charge were to remain at $2., the amount of revenue requirement recovered through
the fixed charge would be less than 4%. Because Schedule 1 , Residential Service
includes only two rate components, the service charge and the energy charge , an
increase in the amount of revenue recovered through the service charge results in a
decrease in the amount of revenue recovered through the energy charge. With a
higher service charge , the energy charge can be set lower than it otherwise would be in
order to recover the revenue requirement. If the service charge were to remain at $2.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
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rather than increase to $10.00 as proposed by the Company, the energy charge would
need to be increased by 14% over that included in the Company s filing in order for the
revenue requirement to be recovered. Page 1 of the attachment to this response
details this computation.
As is shown on page 1 of Exhibit No. 44 , the percent increase for various
monthly usage levels declines as more energy is consumed. Customers consuming
more than 700 kWh during the non-summer months experience an increase less than
the 19% average requested for the class as a whole (line 8, column 5, page 1 of Exhibit
No. 44). This decline in the percentage impact as more energy is consumed is a direct
effect of increasing the fixed charge and including in the energy charge less non-energy
related costs.
Pages 2 through 7 of the attachment to this response detail the bill
frequency data for low-income customers (based on those customers who received
LlHEAP funds during the winter of 2002-2003) during the non-summer months of
September through May, the typically high heating months of November through March
and the summer months of June through August. The Company s data for low-income
customers indicates that the average monthly usage during the non-summer months for
low-income customers is greater than 700 kWh for approximately 70% of the
customers. The data also indicates that during the heating months of November
through March approximately 86% of low-income customers have average monthly
usage greater than 700 kWh while approximately 62% of the customers have usage
equal to or greater than 1200 kWh per month. Although the average usage per low-
income customer is less during the summer months than during the non-summer
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 1
months, approximately 55% of the low-income customers have average monthly usage
greater than 700 kWh during the summer. For both the summer and non-summer
months, but particularly during the heating season , the lower energy charge resulting
from the increase in the service charge to $10.00 is beneficial to a large percentage of
low-income customers.
Pages 8 and 9 of the attachment to this response detail the number of
customers receiving LlHEAP funds by city, the percentage distribution of customers
who receive LlHEAP funds by city, the number of housing units in each city based on U.
S. Census data, and the percentage of households receiving LlHEAP funds by city. As
can be seen from pages 8 and 9 , the areas with the largest percentage of households
receiving LlHEAP funds tend to be the more rural areas of the Company s service
territory where alternative fuel sources for space heating are less likely to be available.
The response to this request was prepared by Maggie Brilz, Pricing
Director, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney,
Idaho Power Company.
REQUEST NO. 41: Company witness Fullen stated in her testimony that
Idaho Power gave an additional $100 000 to Project Share during recent high energy
cost years. On what date(s) was the additional money given to Project Share? Were
there any conditions or restrictions for its use? If so, please explain.
RESPONSE TO REQUEST NO. 41: The requested material is attached.
Idaho Power placed no restrictions on the monies. The funds are managed through the
Salvation Army.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
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The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 42: For the years 1999 through 2002 and to date in 2003
please indicate the total dollar amount that Idaho Power s customers contributed to
Project Share by paying an additional amount on their monthly bills. For this same time
period, what was the total dollar amount contributed by shareholders? For this same
time period, what was the total dollar amount contributed by the Company?
RESPONSE TO REQUEST NO. 42: See the Response to Request
No.41.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 43: Other than Project Share, were any additional
shareholder dollars contributed to community-based organizations for the purpose of
providing services to or paying bills of low-income Idaho Power customers?
RESPONSE TO REQUEST NO. 43: Yes. During 2002 Idaho Power
shareholders contributed nearly $587 000 to a broad spectrum of charitable
organizations. While it is difficult to segregate dollars specifically contributed to low-
income customers , a number of organizations receiving shareholder contributions
provide services to low-income customers.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 12
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 44: In accordance with Rule No. 403 of the Utility
Customer Relations Rules (UCRR), please provide the written records from January
2003 through October 2003 of customer complaints and requests for conferences.
RESPONSE TO REQUEST NO. 44: The requested information contains
specific customer information which the Company believes should be held in
confidence. As a result , the requested information will be made available in a discovery
room for review by Staff and intervenors following execution of a protective agreement.
Any party desiring to review documents in the discovery room should call Myrna
Aasheim at 388-2558 to arrange a time for such review.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 45: Does Idaho Power employ specially-trained customer
service representatives to work with customers who are disabled , under protective
orders, have diminished mental capacity, or are otherwise in need of additional
assistance? If so, please describe. If not , please explain why Idaho Power does not
employ such representatives.
RESPONSE TO REQUEST NO. 45: Idaho Power has several
representatives available to assist customers with unique or special needs (disabled
diminished mental capacity, etc.). Customers requiring additional assistance may be
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 13
forwarded to our 5 Customer Service Coaches or 2 Coach Assistants. Additionally,
Idaho Power has 4 Customer Satisfaction Advisors throughout the territory who are
available to assist customers at their premise if necessary.
These Company representatives work directly with the customer or
involve other third parties such as Idaho Relay (state funded telephone service for
communication assistance) to satisfy Customers' requests. According to winter
moratorium statistics gathered in accordance with IPUC Order No. 29165 , 290
customers declaring eligibility and designating infirm. Due to the low volume of special
need contacts, the capability to satisfy those requests we receive, and the current
system of referring calls requiring additional assistance to Coaches, Coach Assistants
Customer Satisfaction Advisors or the involvement of additional third-party resources
Idaho Power is able to best meet the needs of all customers.
It is also worthy to note that Idaho Power maintains the GateKeeper and
Radio Alert Programs. Both of these programs are designed to assist the public when
an Idaho Power employee becomes aware of a situation that needs further attention.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 46: Please provide a sample copy of the Rules Summary
required by Rule 701 (UCRR) sent to customers served under Schedules 1 , and
24. How and when are customers given the summary?
RESPONSE TO REQUEST NO. 46: The requested material is attached.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 14
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 47: Please provide a sample copy of a written denial of
service letter and deposit request letter as required by Rule 104 (UCRR).
RESPONSE TO REQUEST NO. 47: The requested material is attached.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 48: Please provide a sample copy of the initial receipt for
the first deposit installment as required by Rule 109 (UCRR). Provide a copy of the
receipt for the second installment , if such receipt is different from the first.
RESPONSE TO REQUEST NO. 48: The requested material is attached.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 49: Please provide sample bills that are current and NOT
past due for customers served under Rate Schedules 1 , 9 , and 24.
RESPONSE TO REQUEST NO. 49: The requested material is attached.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
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REQUEST NO. 50: Please provide a sample Schedule 1 bill with a past
due balance.
RESPONSE TO REQUEST NO. 50: The requested material is attached.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 51: Please provide a sample copy of the written transfer
notice , as required by Rule 206 (UCRR), used when transferring amounts between
customers when the lapse in service exceeds 60 days.
RESPONSE TO REQUEST NO. 51: The requested material is attached.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 52: Please provide a sample copy of the notice left at the
customer s premises following disconnection of service for non-payment. If customers
served under different Rate Schedules receive a different type of notice, include a
sample copy of each notice for each of Schedule Nos. 1 , and 24.
RESPONSE TO REQUEST NO. 52: The requested material is attached.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 16
REQUEST NO. 53: Please provide a sample copy of the Annual Rate
Summary provided to customers as required by Rule 101 , Utility Customer Information
Rules (UCIR).
RESPONSE TO REQUEST NO. 53: Idaho Power provides customers
with detail on each bill for the components utilized in calculating current charges. Idaho
Power maintains a website with the tariff sheets for each schedule. Idaho Power
provides letters and brochures in conjunction with the annual PCA filings containing
charts for various customer groups with PCA , overall rate and proposed increase or
decrease information.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 54: Does Idaho Power make available to customers a
pre-printed form for the medical emergency certificate required by Rule 308 (UCRR)? If
, please provide a sample copy of the form.
RESPONSE TO REQUEST NO. 54: Idaho Power does utilize a
preprinted form for the medical emergency certificate. A copy of the form is attached.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 55: For Schedule 1 customers who are in jeopardy of
losing service , provide a sample copy of the 7-Day Notice required by Rule 312
(UCRR).
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 17
RESPONSE TO REQUEST NO. 55: A copy of the 7 day notice is
attached.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 56: Please provide a sample copy of any brochure or
other printed material regarding the Company s Third-Party Notice program. How and
when is this material provided to customers?
RESPONSE TO REQUEST NO. 56: Third-party information is provided in
the Residential Consumer Information brochure. This brochure was mailed with the
September 2003 billing.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 57: Please provide a sample copy of any brochure or
other printed material regarding the Company s Level Pay Plan. How and when is this
material provided to customers?
RESPONSE TO REQUEST NO. 57: Budget Pay information is also
provided in the Residential Consumer Information brochure. This brochure was mailed
with the September 2003 billing.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 18
REQUEST NO. 58: Please provide a sample copy of any brochure or
other printed material regarding the Company s Winter Payment Plan. How and when is
this material provided to customers?
RESPONSE TO REQUEST NO. 58: Winter Payment Plan information is
also provided in the Residential Consumer Information brochure. This brochure was
mailed with the September 2003 billing. Customer Service Representatives are trained
to discuss these options during customer credit and collection contacts.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 59: How are residential customers made aware of the
protection from disconnection (i.e. the winter disconnection Moratorium) that is available
to qualifying customers during the months of December through February? Please
provide brochures or other printed material explaining to customers how to declare
eligibility for protection from disconnection.
RESPONSE TO REQUEST NO. 59: Moratorium information is also
provided in the Residential Consumer Information brochure. This brochure was mailed
with the September 2003 billing. Customer Service Representatives are trained to
, discuss these options during customer credit and collection contacts.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 19
REQUEST NO. 60: Are any of Idaho Power s brochures , notices , forms
and/or bills available in Spanish or other languages? If so , please indicate the
language(s) and information available. How are customers made aware that there are
bills , forms , and brochures available in languages other than English?
RESPONSE TO REQUEST NO. 60: The majority of bills , forms
brochures , and notices are printed in English. Copies of a number of Spanish language
brochures , notices and forms are attached. Customers receive the Spanish Consumer
Information brochure upon request. The Company does not have a record of any such
request during the past several years.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 61: How many customer service representatives in the
Call Center speak Spanish? Is there always at least one Spanish-speaking
representative available during the Call Center s hours of operation? What provisions
are made for assisting customers who speak languages other than English or Spanish?
RESPONSE TO REQUEST NO. 61: The Idaho Power call center
employees 7 Spanish-speaking employees. Scheduling is done to maintain availability
of at least 1 Spanish-speaking employee during business hours. In addition , Idaho
Power utilizes a third-party interpretation service that provides 3-way calling and
interpreting capability for Spanish and 108 other languages. In the event that a
Spanish-speaking representative is busy with other calls, this interpretation service is
utilized as a backup for Spanish and other languages.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 20
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 62: How many attempts are made to contact customers
either in person or by telephone prior to disconnection as required by Rule 304.
(UCRR)?
RESPONSE TO REQUEST NO. 62: Seven days prior to the scheduled
disconnect, an outbound call attempt is made using an outbound dialing system. There
are a limited number of potential calls (with bad or missing telephone numbers)
occasionally rejected from the calling list. The account is then documented with a
customer contact stating what the results of the attempt were. The customer is also
mailed a disconnect notice stating the date of pending disconnect and the alternatives
to avoid disconnect.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 63: Under what circumstances would a personal visit be
made to satisfy the requirements of Rule 304.02 (UCRR)?
RESPONSE TO REQUEST NO. 63: A personal visit could be made if the
pending disconnect is for a business , to verify personal identification in cases of
suspected fraud , to verify medical equipment, or to verify customer status if suspected
that elderly or infirm customers may benefit from Gatekeeper services to assist with
living support needs.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 21
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 64: Does the Company use an automated system to
make outgoing calls to satisfy the requirements of Rule 304.02 (UCRR)? If so , during
what hours are calls made to customers?
RESPONSE TO REQUEST NO. 64: Yes. The Company uses an
automated system named Mosaix supplied by Avaya. The outbound calling jobs start at
8:30 AM and typically conclude before 6:00 PM. Completion time is dependent on the
size of the job.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 65: If the Company uses an automated system and
someone answers the phone, are they connected to a live customer service
representative or is a pre-recorded message played? If a message is used, please
provide the text of that message.
RESPONSE TO REQUEST NO. 65: If a customer answers the phone
based on a Mosaix outbound call , the call is connected to a live agent at Idaho Power
call center.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 22
REQUEST NO. 66: If the Company uses an automated system and an
answering machine picks up the call, does the automated system leave a message? If
, please provide the text of that message.
RESPONSE TO REQUEST NO. 66: If the outbound system detects an
answering machine, the following message is played to the machine:
Hello, this is Idaho Power Company calling with important information
regarding your electric service. Please return our call at 1-800-488-6151 between the
hours of 7.30 AM and 6:30 PM.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 67: Please describe how the budget pay amount for a
Schedule 1 customer is calculated.
RESPONSE TO REQUEST NO. 67: Idaho Power calculates Budget Pay
for Schedule 1 customers as described in Rule I (copy attached).
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 68: Under what circumstances would a budget pay
amount for a Schedule 1 customer be revised prior to the 12-month anniversary of
enrollment in such a plan?
RESPONSE TO REQUEST NO. 68: The circumstances where a budget
pay amount for a customer would be revised prior to the 12 month anniversary of
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 23
enrollment would include at the customer s request for a review, or if the budget amount
is determined to be out-of-sync with their recent billing history by at least a 50%
variance.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 69: What alternative payment plan(s) are available for a
Schedule 1 customer who has an arrearage and wishes to establish a levelized monthly
payment? Please describe how the levelized monthly payment would be calculated.
Could such an alternative plan be converted to a budget pay plan after 12 months of
usage history is established? Could the conversion take place even if an arrearage
exists?
RESPONSE TO REQUEST NO. 69: The alternative payment plan for a
schedule 1 customer to set up levelized pay requires a down payment equal to the
average annual bill , including the account balance divided by 12 , and , arrangements to
pay a like payment for 11 months. In accordance with Rule I , customers are not eligible
for the Budget Pay Plan if their account is in arrears.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 70: Does the Company routinely physically disconnect
service after customers request closure of an account or disconnection of service? If
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 24
, what are the average and maximum intervals between receipt of the customers
requests and actual disconnection of service?
RESPONSE TO REQUEST NO. 70: Residential and small commercial
accounts are not routinely physically disconnected , since there is typically an
associated connect request for the service point prior to the maximum interval for
completing an account closure request. The Company routinely physically disconnects
irrigation accounts upon requests from the customer, since there is not typically an
associated connect request prior to the maximum interval for completing an account
closure request.
The maximum completion interval for physical disconnection of irrigation
service points is 10 days after the work request date.
The maximum completion interval for physical disconnection of residential
or small commercial service points is 5 days. Our operating goals for completion of
physical and out-of-cycle meter reads are 95% of orders completed within 3 days and
100% of orders within 5 days.
Residential/Small Commercial Order Completion Statistics 2003 YTD
Actual Disconnects % 1-3 Days % 4-5 Days oe::5Day Max
803 95.
Irrigation Order Completion Statistics 2003 YTD
Actual Disconnects % Actual Disconnects Completed Beyond 10 Day Max.
642
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 25
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 71: What percentage of out-of-cycle meter readings are
completed within the maximum interval?
RESPONSE TO REQUEST NO. 71:
Residential/Small Commercial Statistics 2003 YTD
Out-Oj-Cycle Meter Reads % 1-3 Days % 4-5 Days % -:::5 Day Max
107 815 92.
Irrigation Statistics 2003 YTD
Out-Oj-Cycle Meter Reads
% Out-Oj-Cycle Meter Reads
Completed Beyond 10 Days
651
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 72: If the Company is unable to read meters within the
maximum interval, please describe how estimated bills are calculated. Are such bills
received by the customer identified as being estimated?
RESPONSE TO REQUEST NO. 72: Idaho Power has two approaches
for estimating normal cycle billings where a reading was not obtained. The first
approach is generating an estimate using an automated process in CIS PLUS when the
customer s last 12 months of service history is available. The automated estimate
incorporates factors for historical , recent average and average consumption to arrive at
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 26
an estimated daily consumption. The estimated daily consumption is multiplied by the
number of days in the billing period. The second approach is to generate an estimate
based on a manual calculation for customers with less than 12 months of history. The
bills for either approach are clearly identified as estimated bills.
The response to this request was prepared by Sue Fullen, General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 73: If the Company s policy is not to physically disconnect
service to a location in between customers, what are the average and maximum
intervals before meters are read? Are separate meter readings taken for both
customers who are discontinuing service and customers initiating service? Do
customers' bills reflect the actual meter reading date(s)? If the Company uses a single
meter reading for both customers who are discontinuing service and initiating service , is
usage pro-rated to reflect the amount of time each customer was served? Please
describe the process used and how such pro-rated bills are calculated.
RESPONSE TO REQUEST NO. 73: There are two different processes
Idaho Power representatives follow depending on the type of customer request
received. If the power is currently off and the customer requests power to be turned on
the representative typically dates the order for the same day the order was received
unless directed otherwise by the customer. This represents the highest priority
customer requested order. The order is normally sent directly to our field office and the
order is called to our field personnel. We complete the meter connect on the same day
or the day following receipt of the request. When the bill is prepared , the beginning
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 27
date of the billing period corresponds exactly with the date the meter was connected
and a beginning reading was obtained.
If the customer requests a disconnect of service , the representative
typically dates the order for the following business day unless otherwise requested by
the customer. Our automated order process sends the order to the field the following
business day. Upon receipt of the order, the order is routed in with other orders for the
day in an effort to get as much work done as efficiently as possible. Due to availability
of resources and the customer s location , the order may not be worked for two to three
business days. When the bill is prepared , the billing period ending date recorded on
the bill is the customer s requested disconnect date, not the date the meter was actually
disconnected and a final reading was obtained. Thus the date on the bill may not
reflect the actual meter disconnect date.
Idaho Power s target response time for reading the meter for a new
customer sign-up if the service is already connected is the same as its target response
time for actually disconnecting a meter at the customer s request. Idaho Power s goal
is to have 95% of these types of orders completed within three working days and 100%
of them completed within five working days. Typically, response times in our urban
areas are quicker than in the remote parts of our service territory.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 74: With respect to landlord-tenant agreements under
which service is not disconnected routinely in between tenants , what are the average
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 28
and maximum intervals before customers' meters are read? Are separate meter
readings taken for both customers who are discontinuing service and customers
initiating service? Do customers' bills reflect the actual meter reading date(s)? If the
Company uses a single meter reading for both customers who are discontinuing service
and initiating service , is usage pro-rated to reflect the amount of time each customer
was served? Please describe the process used and how such pro-rated bills are
calculated.
RESPONSE TO REQUEST NO. 74: Idaho Power follows the same
process and has the same performance expectations for landlord-tenant customer
movement as described in the Response to Request No. 73.
The response to this request was prepared by Sue Fullen , General
Manager of Customer Services and Metering, Idaho Power Company, in consultation
with Barton L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 75: Please provide a billing comparison (comparing bills
under existing rates with the Company proposed rates) in Excel format (for Schedules
, 19 , and 24) similar to Exhibit No. 37 in Idaho Power Case No. IPC-94-
RESPONSE TO REQUEST NO. 75: Exhibit No. 44 provides a billing
comparison for Schedules 1 , 19 , and 24 similar to Exhibit No. 37 in Case No. IPC-
94-5. Exhibit No. 44 was provided in Excel 2000 format as part of Idaho Power
Company s Response to Request No.4 of Staff's First Production Request. The
exhibit was included on the CD labeled "First Production Request of Staff, Request No.
4" submitted on November 26 , 2003.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 29
The response to this request was prepared by Maggie Brilz, Pricing
Director, Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney,
Idaho Power Company.
REQUEST NO. 76: Please provide a bill frequency analysis for Service
Schedules 1 and 7 for each month with incremental blocks of 100 kWh for usage from 0
to 1200 kWh; then 1200 to 1500 kWh; 1500 to 2 000 kWh; 2 000 to 2 500 kWh; 2 500
to 3 000 kWh; 3 000 to 4 000 kWh; 4 000 to 5 000 kWh and over 5 000 kWh. Include
both number of bills in the block and energy use in the block. Please provide this in
Excel 2000 format.
RESPONSE TO REQUEST NO. 76: The bill frequency analyses for
Schedules 1 and 7 are included on the CD labeled "Third Production Request of Staff
Requests No. 76-79". The bill frequency for Schedule 1 is in the file labeled "Data
Request 76A". The bill frequency for Schedule 7 is in the file labeled "Data Request
76B"
The response to this request was prepared by Maggie Brilz, Pricing
Director, Idaho Power Company, in consultation with Barton L. Kline, Senior Attorney,
Idaho Power Company.
REQUEST NO. 77: Please provide a bill frequency analysis for Service
Schedule 9. Include both the number of bills in the block and energy use in the block for
January, July, October and Annual totals. The usage blocks are from 0 to 1 000 kWh;
000 to 2 000 kWh; 2 000 to 5 000 kWh; 5 000 to 10,000 kWh; 10 000 to 25 000 kWh;
000 to 50 000 kWh; and over 50 000 kWh. Please provide this in Excel 2000 format.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 30
RESPONSE TO REQUEST NO. 77: The bill frequency analysis for
Schedule 9 is included on the CD labeled "Third Production Request of Staff, Requests
No. 76-79" under the file labeled "Data Request 77"
The response to this request was prepared by Maggie Brilz, Pricing
Director, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney,
Idaho Power Company.
REQUEST NO. 78: Please provide a bill frequency analysis for Service
Schedule 19. Include both the number of bills in the block and energy use in the block
for January, July, October and Annual totals. The usage blocks are from 0 to 500 000
kWh; 500 000 to 1 000 000 kWh; 1 000 000 to 2 000 000 kWh; 2 000 000 to 5 000 000
kWh; 5 000 000 to 8 000 000 kWh; and over 8 000 000 kWh. Please provide this in
Excel 2000 format.
RESPONSE TO REQUEST NO. 78: The bill frequency analysis for
Schedule 19 is included on the CD labeled "Third Production Request of Staff
Requests No. 76-79" under the file labeled "Data Request 78"
The response to this request was prepared by Maggie Brilz, Pricing
Director, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney,
Idaho Power Company.
REQUEST NO. 79: Please provide a bill frequency analysis for Service
Schedule 24 for each month April through October and Annual totals. Include both the
number of bills in the block and energy use in the block. The usage blocks are from 0 to
000 kWh; 1 000 to 5 000 kWh; 5 000 to 10 000 kWh; 10 000 to 25,000 kWh; 25 000
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 31
to 50 000 kWh; 50 000 to 100 000 kWh; 100 000 to 350 000 and over 350 000 kWh.
Please provide this in Excel 2000 format.
RESPONSE TO REQUEST NO. 79: The bill frequency analysis for
Schedule 24 is included on the CD labeled "Third Production Request of Staff
Requests No. 76-79" under the file labeled "Data Request 79"
The response to this request was prepared by Maggie Brilz, Pricing
Director, Idaho Power Company, in consultation with Barton L. Kline , Senior Attorney,
Idaho Power Company.
REQUEST NO. 80: Please provide a copy of the affiliate/subsidiary
report filed with the Oregon PUC for the years 2001-2002.
RESPONSE TO REQUEST NO. 80: The requested material is attached.
The response to this request was prepared by Darrell R. Tomlinson
Finance Team Leader, Financial Research/Support , Idaho Power Company, in
consultation with Barton L. Kline , Senior Attorney, Idaho Power Company.
REQUEST NO. 81: Please provide the correct depreciation and
amortization adjustment based on the Stipulation approved in Order No. 29363. Provide
all supporting documentation.
RESPONSE TO REQUEST NO. 81: The requested information is
attached. The attached information is in the same format as Smith Exhibit 19 , page 6
of 6, and the supporting documentation.
The response to this request was prepared by Darrell R. Tomlinson
Finance Team Leader, Financial Research/Support, Idaho Power Company, in
consultation with Barton L. Kline, Senior Attorney, Idaho Power Company.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 32
REQUEST NO. 82: Please provide a narrative explaining how the
Company accounts for its relicensing costs. Include account numbers and ratemaking
implications.
RESPONSE TO REQUEST NO. 82: Please see the attached FERC
letter for accounting treatment and approvals , accounts and timing of closing to plant or
operating expense.
The response to this request was prepared by Dave Bean , Finance
Associate, Power Supply Reporting, Idaho Power Company, in consultation with Barton
L. Kline, Senior Attorney, Idaho Power Company.
REQUEST NO. 83: Please provide copies of the plan documents for both
the Company s pension and 401 (k) plans. Include copies of the most recent Summary
Plan Descriptions , all amendments to the plans and any Summaries of Material
Modifications.
RESPONSE TO REQUEST NO. 83: The requested material was
previously provided to Staff. See Response to Audit Request No. 73.
The response to this request was prepared by Toni Olsen , Human
Resource Analyst, Idaho Power Company, in consultation with Barton L. Kline, Senior
Attorney, Idaho Power Company.
REQUEST NO. 84: Please provide copies of the compliance tests for the
401 (k) plan for the years 1999-2003. The tests should illustrate compliance with
Sections 401 (a)(17), 402(g), 404(a), 415(c) and 416 of the Internal Revenue Code.
Please also provide copies of the ADP/ACP Non-discrimination test for the years
mentioned.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 33
RESPONSE TO REQUEST NO. 84: A summary of the results of testing
for the 401 (k) plan is enclosed.
The response to this request was prepared by Toni Olsen, Human
Resource Analyst, Idaho Power Company, in consultation with Barton L. Kline , Senior
Attorney, Idaho Power Company.
REQUEST NO. 85: Please provide an account-by-account analysis
comparing the actual account balances at 9/30/2003 to the projected account balances
at 9/30/2003 included in the I PC-03-13 filing.
RESPONSE TO REQUEST NO. 85: The requested information is
attached.
The response to this request was prepared by Doug Jones, Accountant
Financial Accounting, Idaho Power Company, in consultation with Barton L. Kline
Senior Attorney, Idaho Power Company.
REQUEST NO. 86: Please provide a schedule of Danskin s performance.
Since plant operation began , provide total hours used , percentage of time available for
use, total MWs produced , and any other information that would be useful to determine
that the plant is a prudent investment and has been prudently operated.
RESPONSE TO REQUEST NO. 86:
Total Hours Used - The two units at Danskin are identified by Idaho
Power as Unit #'s 2 and 3. Unit #2 was first synchronized at 18:55 on 9/25/01.
Between that date/time and the end of the month of October 2003, unit #2 operated for
a total of 1 268 hours. Unit #3 was first synchronized at 21 :27 on 9/30/01. Between
that date/time and the end of the month of October 2003, unit #3 operated for a total of
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 34
235.3 hours. Between 18:55 on 9/25/01 and the end of October 2003, at least one
unit was on line for a total of 1 714.58 hours.
Percent of Time Available During the same periods for each unit, unit
#2 was available 79.97% of the time, and unit #3 was available 82.85% of the time. It is
important to point out that these availability numbers are artificially low, due to several
start-up related outages. In addition, significant problems were experienced in the hot
gas path/combustor sections of both of the units that caused two extended outages for
each. These outages are listed below.
Unit From Hours
Unit #3 4/8/02 9:35 5/15/02 15:52 894.
Unit #2 5/6/02 8:00 6/7/02 19:25 779.42
Unit #2 10/11/02 8:24 12/3/02 7:39 1271 .
Unit #3 11/7/02 14:15 12/4/02 8:15 642.
The outages beginning in April and May were to conduct warranty
inspections , which were required by Siemens/Westinghouse , to resolve combustion
control problems experienced during their operation. Siemens/Westinghouse made
major repairs to both units during those outages. The outages beginning in October and
November were for inspections required by Siemens/Westinghouse to follow up on the
work done in the two earlier outages. Additional problems were found from their earlier
work, which required additional repairs , and parts replacements. Experience since that
time has suggested that the problems addressed by these repairs have been
permanently corrected.
If the performance history on these two units were adjusted by removing
these four outages, which were the result of design deficiencies in the units by
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 35
Siemens/Westinghouse (subsequently corrected), the availabilities would have been
91.1 % and 91., respectively.
It is important to note that these Danskin units were installed and intended
to serve as peaking resources primarily during the months of June, July, August and
December, during the first several years of their operation. Since their initial start-up,
the respective availabilities of unit #2 and unit #3 during these four heavy peak load
months have been considerably higher, at 94.3% and 97., respectively.
MWs Produced During the same period applicable to the above two
paragraphs , unit #2 produced a maximum of 52.6 MW. Unit #3 produced a maximum
of 52.8 MW. The maximum total MW for the plant was 103.9 MW.
Other Information (Energy Produced) During the same period , unit
#2 produced a total of 51 865 MWhrs, and unit #3 produced a total of 52 856 MWhrs
for a plant total of 104 721 MWhrs.
Other Information (Comparison to Industry Standards) - The
capacity factors for unit #2 and #3 are 5.6% and 5., respectively. The EPRI standard
for Capacity Factor for Peaking Duty units is between 1 % and 10%. These units have
been operated in the upper half of this range. From a reliability standpoint, the Forced
Outage rates for the two units since they were first synchronized have been 1.0% and
2.4%, respectively. Recognizing that this analysis goes back to first synchronization
these forced outage rate numbers include the unavoidable trips during the
commissioning and testing that was required early in the lives of both units.
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 36
The response to this request was prepared by Jim Voyles, Engineer
Supervisor, Power Production , Idaho Power Company, in consultation with Barton L.
Kline , Senior Attorney, Idaho Power Company.
DATED at Boise , Idaho , this 19th day of December, 2003.
S~k cf( IU~
BARTON L. KLINE
Attorney for Idaho Power Company
IDAHO POWER COMPANY'S RESPONSE TO 3rd PRODUCTION
REQUEST OF COMMISSION STAFF Page 37
CERTIFICATE OF SERVICE
I HEREBY CERTIFY that on this 19th day of December, 2003, I served a true and
correct copy of the within and foregoing IDAHO POWER COMPANY'S RESPONSE TO THIRD
PRODUCTION REQUEST OF COMMISSION STAFF upon the following named parties by the
method indicated below, and addressed to the following:
Lisa D. Nordstrom
Weldon B. Stutzman
Deputy Attorneys General
Idaho Public Utilities Commission
472 W. Washington Street
O. Box 83720
Boise, Idaho 83720-0074
-L Hand Delivered
- U.S. Mail
Overnight Mail
FAX [phone]
Randall C. Budge
Eric L. Olsen
Racine , Olson, Nye , Budge & Bailey
O. Box 1391; 201 E. Center
Pocatello ID 83204-1391
Hand Delivered
- U.S. Mail-L Overnight Mail
FAX [phone]
Anthony Yankel
29814 Lake Road
Bay Village, OH 44140
Hand Delivered
S. Mail-L Overnight Mail
FAX [phone]
Peter J. Richardson
Richardson & O'Leary .
99 East State Street, Suite 200
O. Box 1849
Eagle, 10 83616
Hand Delivered
-L U.S. Mail
Overnight Mail
FAX [phone]
Don Reading
Ben Johnson Associates
6070 Hill Road
Boise, 10 83703
Hand Delivered
-L U.S. Mail
Overnight Mail
FAX [phone]
Lawrence A. Gollomp
Assistant General Counsel
U. S. Department of Energy
1000 Independence Avenue , SW
Washington , D.C. 20585
Hand Delivered
- U.S. Mail-L Overnight Mail
FAX [phone]
Dennis Goins
Potomac Management Group
5801 Westchester Street
Alexandria, VA 22310-1149
Hand Delivered
- U.S. Mail-L Overnight Mail
FAX
Conley E. Ward
Givens, Pursley LLP
601 W. Bannock Street
O. Box 2720
Boise, 10 83701-2720
Hand Delivered
x U.S. Mail
Overnight Mail
FAX [phone]
CERTIFICATE OF SERVICE , Page
Dennis E. Peseau , Ph.D.
Utility Resources, Inc.
1500 Liberty Street S., Suite 250
Salem, OR 97302
Hand Delivered
S. Mail
--L Overnight Mail
FAX [phone]
Dean J. Miller
McDevitt & Miller LLP
O. Box 2564
Boise, ID 83701
Hand Delivered
--L U.S. Mail
Overnight Mail
FAX [phone]
Jeremiah Healy
United Water Idaho, Inc.
O. Box 190420
Boise, ID 83719-0420
Hand Delivered
--L U.S. Mail
Overnight Mail
FAX [phone]
William M. Eddie
Advocates for the West
O. Box 1612
Boise, ID 83701
Hand Delivered
x U.S. Mail
Overnight Mail
FAX [phone]
Nancy Hirsh
NW Energy Coalition
219 First Ave. South , Suite 100
Seattle, WA 98104
Hand Delivered
S. Mail
--L Overnight Mail
FAX [phone]
Brad M. Purdy
Attorney at Law
2019 N. 17th Street
Boise , ID 83702
Hand Delivered
x U.S. Mail
Overnight Mail
FAX [phone]
Michael Karp
147 Appaloosa Lane
Bellingham , W A 98229
Hand Delivered
S. Mail
--L Overnight Mail
FAX [phone]
Michael L. Kurtz , Esq.
Kurt J. Boehm , Esq.
Boehm, Kurtz & Lowry
36 East Seventh Street, Suite 2110
Cincinnati , OH 45202
Hand Delivered
S. Mail
--L Overnight Mail
FAX [phone]
Kevin Higgins
39 E. Market Street, Suite 200
Salt Lake City, UT 84001
Hand Delivered
S. Mail
--L Overnight Mail
FAX
Q%a
BARTON L. KLINE
CERTIFICATE OF SERVICE, Page 2
IDAHO POWER COMPANY
CASE NO. IPC-03-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPONSE TO
REQUEST NO.
Idaho Power Company
State of Idaho
Normalized 12-Months ending December 31, 2003
Impact on Energy Charge of $2.51 Service Charge
Residential Service
Schedule
Revenue w / $10.00 Service Charge
Minimum Service Charge
TOTAL
$40,189,993
107,836
$40,297,829
Revenue wi $2.51 Service Charge
Minimum Service Charge
TOTAL
10,087,688
26,959
10,114,647
Revenue Difference (Line 3 - Line 6)$30,183,182
Proposed Revenue from Energy Charge
Plus: Service Charge Revenue Difference10 TOTAL
214,786,819
30,183,182
244,970,001
11 Required Increase in Energy Charge 14%
PAGE
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Non-Summer Months Segment
(September 2002 - May 2003)
Percent of
Customers Percent of Number of Households
Receiving Total Housing Percent of Receiving
LlHEAP LlHEAP Units (US Housing LlHEAP
City Funds Recipients Census)Units Funds
Aberdeen 55%887 86%
American Falls 124 31%557 96%
Arbon 01%nfa nfa nfa
Banks 02%nfa nfa nfa
Bellevue 06%724 83%
Blackfoot 441 64%929 11.22%
Bliss 15%147 52%
Boise 308 24.29%850 35%96%
Bruneau 05%nfa nfa nfa
Buhl 110 16%689 51%
Burely 04%633 11%
Caldwell 048 11.03%603 10.91%
Cambridge 23%173 12.72%
Carey 02%187 07%
Carmen 06%nfa nfa nfa
Cascade 71%562 11.92%
Castleford 03%105 86%
Chubbuck 124 31%377 67%
Council 55%425 12.24%
Dietrich 03%84%
Donnelly 16%20.83%
Eagle 81%048 90%
Eden 14%165 88%
Emmett 237 2.49%834 36%
Fairfield 15%211 64%
Filer 0.41%676 77%
Fo'rt Hall 36%nfa nfa nfa
Fruitland 113 19%518 7.44%
Garden Valley 09%nfa nfa nfa
Glenns Fery 0.49%707 65%
Gooding 72%397 87%
Grand View 23%228 65%
Greenleaf 31%284 10.21%
Hagerman 29%324 64%
Hailey 0.47%557 76%
Hammett 04%nfa nfa nfa
Hansen 28%378 14%
Hazelton 38%270 13.33%
Homedale 197 07%933 21.11%
Horseshoe Bend 23%290 59%
Idaho City 26%257 73%
Indian Valley 02%nfa nfa nfa
Inkom 13%263 56%
Jerome 187 97%966 30%
Ketchum '0.03%920 10%
Kimberly 0.49%965 87%
PAGE 8
LlHEAP City Study
Non-Summer Months Segment
(September 2002 - May 2003)
Percent of
Customers Percent of Number of Households
Receiving Total Housing Percent of Receiving
LlHEAP LlHEAP Units (US Housing LlHEAP
City Funds Recipients Census)Units Funds
King Hill 03%nfa nfa nfa
Kuna 66%793 51%
Leadore 05%58%
Letha 12%nfa nfa nfa
Lowman 05%nfa nfa nfa
Marsing 91%366 23.50%
McCall 81%247 3.43%
Melba 38%164 21.95%
Meridian 219 31%293 78%
Mesa 01%nfa nfa nfa
Middleton 99%066 82%
Midvale 08%64%
Mountain Home 226 38%738 77%
Murphy 01%'nfa nfa nfa
Murtaugh 12%21.57%
Nampa 702 39%19,379 62%
New Meadows 18%262 6.49%
New Plymouth 62%566 10.42%
North Fork 02%nfa nfa nfa
Notus 15%156 97%
Oakley 14%257 06%
Ontario 02%nfa nfa nfa
Parma 106 12%676 15.68%
Paul 05%430 16%
Payette 238 50%264 10.51%
Pineid 01%nfa nfa nfa
Pingree 14%nfa nfa nfa
Placerville 03%90%
Pocatello 789 30%627 83%
Pollock 03%nfa nfa nfa
Richfield 11%180 56%
Riggins 34%253 12.65%
Rockland 14%117 11.11%
Rupert 02%204 09%
Salmon 202 13%576 12.82%
Shoshone 19%615 93%
Springfield 02%nfa nfa nfa
Star 21%681 94%
Sterling 05%nfa nfa nfa
Sun Valley 01%339 04%
Sweet 05%nfa nfa nfa
Twin Falls 443 66%162 13%
Weiser 24%207 04%
Wendell 56%654 10%
Wilder 113 19%421 26.84%
501 100.00%222 143 100%
PAGE 9
IDAHO POWER COMPANY
CASE NO. IPC-O3-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPONSE TO
REQUEST NOS. 41 & 42
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IDAHO POWER COMPANY
CASE NO. IPC-O3-
THIRD PROD U CTI 0 N REQ UES T
OF COMMISSION STAFF
ATTACHMENT TO
RESPO NSE TO
REQUEST NO.
Request #47
Account Number: (Account ID)Questions? Call us at 388.2323 (Trfasure Valley) or
800-488-6151.
Page? of?
(Current Date)
(Person name in standardfonnat)
(Misc. person is financially responsible (optional))
(Account override mailing name (optional))
(Mailing address)
NOTIFICATION OF SERVICE DENIAL
Our records indicate you have an outstanding prior balance with us in the amount of
$(Write off Amount (SA
Group Total Amount Due (Sa Group)), which at the time of this application for service remains unpaid and
not in dispute. To obtain electric service you must pay the outstanding balance in full.
If you are now receiving service, failure to pay this amount in fun within seven (7) days from the date of this
Jetter wi11 result in tennination of service.
If you believe that our records concerning your previous receipt of utility service are in eITor, please contact
Idaho Power Company at 388-2323 (in the Treasure Vaney area) or 800-488-6151 so that we can investigate
and attempt to resolve the problem. You have the right in the event we cannot resolve the problem to make a
complaint to your state Public Utilities Commission by Jetter, telephone or in person.
Idaho Public Utilities Commission
Office Address: 472 W Washington St, Boise, ill
Mailing: Po Box 83720 Boise, Idaho, 83720
Phone: (Treasure Valley Area) 334-0369
Phone: (Outside Treasure Valley) 800-432-0369
Oregon Public Utilities Commission
OfficelMailing Address:
550 Capital St N., Suite 215, Salem, OR 97301
Phone: [phone]
Phone: [phone] (For Hearing Impaired)
Please make check payable to Idaho Power and remember to wrile your
accoun/ number on your check or money order. Bring en/ire bill when
paying in person. Thank you!
Return this portion with payment
Amount Enclosed
Account Number: (Account 10)
Due Date: (Calculated Due Date)
Total Amount Due: (Total Write offs
Total amount Due)
(Auto Digit stuff)
(Person name in standardformat)
(Account override mailing name)
(Misc. Person is Financially Responsible)
(Mailing address)
Idaho Power
O. Box 30
Boise, ID 83721
Please check the box for address/phone corrections and
print corrections on reverse side.
Account Number: (Account ID)Questions? Call us at 388-2323 (Treasure Valley) or
800-488-6151.
Page? of?
If you have entered information below, you must fill in the
box ( D) on the Front of the return stub.
Account Number: (Account 10)
PLEASE CHANGE MAILING ADDRESS TO:
New Telephone Number:
Account Number: (Account IOJ Questions? Call us at 388-2323
(Treasure Valley) or 1-800-488-6151.
Page? of ?
(Current Date)
Request #47
Irrigation
(Person name in standardfonnat)
(Misc. person is financially responsible (optional))
(Account override mailing name (optional))
(Mailing address)
, '
REQUEST FOR DEPOSIT
Our records indicate that your account met one or more of the fonowing criteria that requires a deposit be paid on this
' ,
account:
Insufficient payment history to establish good credit
Two or more Renrinder Notices during the past 12 mont~s
Disconnection qf service for non-payment during the past 12 months
In bankruptcy orreceivership proceedings
The calculation of the deposit is based on an pumps in your account that were active last year. If you plan to add or
delete pumps this year, please contact the Company. The deposit requested for this account is
$(deposit due).
Idaho Power Company provides interest payments on the amount of the deposit. The irrigation deposit, with accrued
interest, wi)) be applied to the Customer s account upon date of disconnection or at the time the Customer s September
biB is prepared, whichever is earlier. A copy of the most recent irrigation tariff wi)) be provided to you
upon request.'
Required deposits must be paid prior to having service reconnected. To continue receiving service for those pumps
currently active in your name, deposit payments must be made on or before March 1,
(year of~urrent date). To ensure
that your payment is applied properly and in a timely manner, please mail payment with the attached, payment stub.
Anow five business days for receipt of mailed payments. Other payment methods are available, some at an additionalcharge.
As an alternative to the deposit, a guarantee of payment letter from an acceptable bank or financial.institution may be
secured. For infonnation on this alternative, please contact Idaho Power Company at 388-2323 within the Treasure
Yaney caBing area or 1-800-488-6151. When caning Idaho Power for irrigation service, you wi)) rec~ive a list of
options. Please press the number 7 on your telephone keypad. Thank you for your cooperation in providing and
maintaining access to your pump(s) during the upconring irrigation season.
Please return this pOr/ion with your payment and write your accoulllnumber on your check or money order made payable to Idaho Power
Please bring en/ire bill when paying a/ a PaySw/ion. Thank you!
Deposit Payment due prior to having service connected or to continue
service, payment due on or before March 1.
Amount Enclosed
Account Number:
Total Amount Due:
(Auto Digit stuff)
(Person name in standardfonnat)
(Account override mailing name)
(Misc. Person is Financially Responsible)
(Mailing address)
Idaho Power
O. Box 7866
Boise, 10 83721
0 Check the box for address or phone corrections,
and print corrections on reverse side
00000000000000000000 0000000000 0000000000 0000 0
Account Number: (Account 'OJ Questions? Call us at 388.2323
(Treasure Valley) or 1.800.488.6151.
Page? of ?
Account Number: (Account IOJ
Address or Phone Changes: Please print changes below and remember to check the box on the
front of this return stub.
New mailing address:
New telephone number:
Account Number: (Account 10)Questions? Call us at 388-2323 (Treasure Valley) or1-800-488-6151
Page? of ?
(Current Date)Request #47
Commercial
(Person name in standardfomwt)
(Misc. person is financially responsible (optional))
(Account override mailing name (optional))
(Mailing address)
, '
NOTICE OF DEPOSIT REQUIREMENTS OR NOTICE OF SERVICE DENIAL
Thank you for contacting Idaho Power for service. We are happy to provide service to you, but we must ask
you for a deposit of $(deposit due) because you are applying for service for the first time (nonreside~~ial).
The deposit is due wi~hin ten (10) days of the date on this .letter or as aITangedfor in the payment schedule'
outlined be)ow.
Account Number:
Payment Schedule Your Records
Due Date Amount Date Paid Check No.Amount Balance Due
(lnsl. Pay Dale)$(lnsl. AmI)
(Insl. Pay Dale)$(Insl. AmI)
(Insl. Pay Dale)$(Insl. AmI)
We will refund the deposit with accrued interest at the rate established with the (Idaho Public Utilities
Commission/Public Utilities Commission of Oregon/Public Service Commission of Nevada depending on
Jurisdiction) when you establish and maintain good credit for a 'period of twelve (12) consecutive months.
Good credit means payment of all undisputed bills prior to the Company sending a discoImect notice or noticefor the tennination of service.
We will accept a written ;;uarantee of $(dcposit due) in lieu of this deposit. .."n acceptable guarantor must ha'.'
good credit and be receiving the same class of service from us. If you decide to use a guarantor, contac~ us to
get a guarantor fonn.
If you have any questions concerning this notice, please call Idaho Power at 388-2323 (Treasure Valley) or 1.... ,
800-488-6151.
Please make check payable to Idaho Power and remember to write
your account number on your check or money order. Bring in entire
bill when paying in person. Thank you!
Return this portion with payment
Amount Enclosed
Account Number:
Due Date:
Total Amount Due:
(Auto Digit stuff)
(Person name in standardforl11.at)
(Account override mailing name)
(Misc. Person is Financially Responsible)
(Mailing address)
Idaho Power
O. Box 30
Boise, ID 83721
0 Check the box for address or phone corrections, and print corrections on reverse side.
Account Number: (Account IOJ Questions? Call us at 388-2323 (Treasure Valley) or1-800-488-6151
Page? of ?
Account Number: (Account 10)
Address or Phone Changes: Please print changes below and remember to check the box on the
front of this return stub.
New mailing address:
New telephone number:
IDAHO POWER COMPANY
CASE NO. IPC-O3-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPO NSE TO
REQUEST NO. 48
www.idahopower.com
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name:
Page: 1 of 2
James R Customer
IMHO
...
PCMIE
An IDACORP Company
Account Number: 6428882444
Billing Date: 06/19/02Print Date: 06/19/02
Request #48
Deposit Paid
Due Date
7/5/2002
Please Pay
$65.
Account
Activity
Previous Balance .................................
.................,.....
:...... 186.
Payments - Thanks You. ... ...... .... ... . ..... ... ..
. .. ....... .. .... .. ....
~... 120.00 CR
Balance Forward...........
...... ........................... ..:........ ,....................... ..,.... ........
Total Adjustments.........................................................................................
....
Current Charges.......
..... ,... ......,. ..... .................... ....., ...... ............. ...... ..............., .
66.
66.70 CR
65.
Account Balance ......
,.......................................,.......................
65.
e resubmitted electronically for
Deposit
Information
Our records indicate a $deposit is being held
. . '
m_- --__~--_m__m_m______-
"--~- .
---------______m__m__m_--- - --- __m------__m---- --- ----------_____--m_____----______m______--------_
~__
~_m--
Please return this ponion with your payment and write your account number on your check or money order made payable to Idaho Power. Please bring in entire bill when paying in
. person. Thank You!
~~=R
An IDACORP Company
Please Pay:
Due Date:
$65.
07/05/2002
Account Number:6428882444 Amount Enclosed:
Project Share pledge - noted on reverse side
Address/phone correction - printed on reverse side
5002 1 A V 0.255 **** A UTO** 5-DIGIT 83204
JAMES R CUSTOMER
1001 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Boise, ill 83721
64288824446000012633 000006670 000012633 0122 0
ltWiO
....
PONE
An IDACORP Company
www.idahopower.com
Residential
Rate Schedule
Adjustments
Average
Daily Use
Comparison
Questions? Contact us at:
PO Box 30, Boise, ill 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a,m. to 6:30 p.
Customer Name:
Page: 2 of 2
James R Customer
Account Number: 6428882444
Billing Date: 06/19/02Print Date: 06/19/02
Service Agreement No.: 7044458886
Senice Location: 12 MAR VISTA DRIPOCA TELLO, ID
Next Read Date: 12/18/2000
SP Location
Meter
Number
Service PeriodFrom Number
of Days
Reading
Type
Meter Readings
Previous CuITent
Meter
Constant
KWh'
Used
002160006253 5/16/02 6/17102 Regular 98419 99337 918
Customer Charge, per meter per month.............................................
Energy Charge 918 kWh (gJ $0.068673 per kWh.............................. ... ...
Conservation Program Funding Charge..
...... ............................. .;. . ...
Current Charges - Electric Service....................................
CancellReb~lled B~ll Segment.........................................
()......
CancellRebJ!ledBJ!1 Segment...................................... .
;..;;...
Current Adjustments................. .....
...................... ...; .....:...../......
186.70 CR
120.
66.70 CR
This Month This Year:
Days =
kWh Billed = 918
kWh per Day = 28.
CR = Credit BLe = Basic Load Capacity
kWh = Kilowatt-hour G = Generation
kW = Kilowatt
'" Available after 12 month of service at this location
Account Number:6428882444An IDACORP Company
PROJECT SHARE PLEDGENEW CONTACT INFORMATION:
Please add the amount indicated to my monthly bill.Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:0$2 0$5 0$10
D I would like to make a one-time contribution in the
amount of $
Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank you and pJease remember to track your tax-
deductjbJe donations.
New Telephone Number:
Page: 1 of 2
Queslions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please calI
Tuesday Ihrough Friday, 7:30 a.m. 106:30 p.
Customer Name: James R Customer
An IDACORP Company
Account Number: 6428882444
Bi1ling Date: 06/19/02
Print Date: 06/19/02
Request #48
Deposit Due
www.idahopower.com
Due Date
Julv 5
Please Pay
I $65.
Account
Actiyity
Previous Balance ................................................................ 186.
Payments - Thanks You ........................................ .............. 120.00 CR
Balance Forward.............
... .............................. ............................... .................
Total Adjustments.
............ .......................... .............. ........................ ........ ........
Current Charges..............
...... ............... ......... ............... .:................. ......" .....,...
66.
66.70 CR
65.
...,
';w
-______n_----______m_m .
.. ------
' - n_----
------------------------
-----------_u__u------______n---___n--------------------------------______n-------
..
Please retUrn this portion with your payment and write your account number on your check or money order made payable to Idaho Power.
=R
Please bring in entire bill when paying in person. Thank You!
An IDACORP Company
Please Pay: $65.
Due Date:07/05/2002
Account Number:6428882444 Amount EncJosed:
Projeci Share pledge - noted on reverse side
Address/phone correction - printed on reverse side
50021 AV 0.255 ****AUTO** 5-DIGIT 83204
JAMES R CUSTOMER
100 1 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Boise, ill 83721
64288824446000012633 000006670 000012633 0122
IMHO
.... PCMIE
An IDACORP Company
www.idahopower.com
Questions? Contact us at:
PO Box 30, Boise, II) 83721,
Or caB us al 388-5083 (Treasure VaBey)
or [phone]
For faster service please caB
Tuesday Ihrough Friday, 7:30 a.m. 106:30 p.
Page: 2 of 2
Customer Name: James R Customer
Account Number: 6428882444
Billing Date: 06/19/02
Print Date: 06/19/02
Service Agreement No.: 7044458886
Service Location: 12 MAR VISTA DR/POCA TELLO, ID
Next Read Date: 12/18/2000
SP Location
Meter Service Period Number Reading Meter Readings Meter KWh
Number From of Days Type Previous Current Constant Used
002160006253 5/16/02 6117/02 Regular 98419 99337 918
Residential
Rate Schedule
Adjustments
Average
Daily Use
Comparison
Customer Charge, per meter per month....... ......
.........,.. ... ...... ....... ...."......
Energy Charge 918 kWh (g) $0.068673 per kWh........................................
Conservation Program Funding Charge........ ...
............... ...... ......... ....,. ...
Current Charges - Electric Service.............................
"""""""",
CancellRebilled Bill segment...................................
~............
Q.;.
...
CancellRebilled Bill Segment...............................................
;......;;.. ...
Current Adjustments.................
................................. ..
This Month This Year:
Days =
kWh Billed = 918
kWh per Day = 28,
This Month This Year:
Days =
kWh Billed = 1218
kWh per Day = 38.
CR = Credit BLC = Basic Load Capacity
kWh = Kilowatt-hour G = Generalion
kW = Kilowatt
. Available after, 12 month of service alibis location
.........." .... ..... . '. .. ...
S=R 21 riting infoonation bdow, pI""" check the app,op,iate box on the revcr", side. '
An IDACORP Company 6428882444Account Number:
NEW CONTACT INFORMATION:
Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:
New Telephone Number:
PROJECT SHARE PLEDGE
Please add the amount indicated to my monthly bill.
0$2 0$5 0$10
0 I would like to make a one-time contribution in the
amount of $
Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank you and please remember to track your tax-
deductible donations.
IDAHO POWER COMPANY
CASE NO. IPC-O3-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPO NSE TO
REQUEST NO. 49
Page: 1 of 2
www.idahopower.com
Questions? Contact us at:
PO Box 30, Boise, II) 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name: James R Customer
IMHO
.....
POWE
An IDACORP Company
Account Number: 6428882444Billing Date: 06/19/02
Print Date: 06/19/02
Request #49
Rate 1
Due Date
.1ulv 5
Please Pay
I $65.
Account
A cti"ity
Previous Balance...................... .......................................... 186.
Payments - Thanks You ...................................................... 186.70 CR
Balance Forward..............................................................................................
Current Charges...........
.................. ........................... ..................... .."... ...........
65.
Account Balance. .
. .. ... ... .. .., . .. . .. . ... .." ........ ..... . . . ... ... ... . .. . ..". ...... . ..... ";:':.""""""
I 65.
Please Note: Any unpaid balances will be assessed a monthly charge of one percent (1 %) for Idaho customers. Rem
a ment. Checks remainino un aid will be charoed a $20 fee.
be resubmitted electronically for
. ,:... - - - -. - - -. -. - - - - - - -.
(;F\
-, - - - - -;;.: -~.::::;:;.;;; -.:; ~ -;;;;;;;;;:;;:;; - ~: ~ -;;;, - ~ ~.:;;;;;;;,;;;;, -;;;;;;:-. -;;-,;;;;;. -;- ~;,;; -,;;-..; -;;;;; ~ -,;;;;;; - """"
P""-
~~
Please bring in entire bill when paying in person. Thank You!
.....
PONE R
An IDACORP Company
Please Pay: $65.
Due Date:07/05/2002
Account Number:6428882444 Amount Enclosed:
Project Share pledge - noted on reverse side
Address/phone colTection - printed on reverse side
5002 1 A V 0.255 **** A UTO** 5-DIGIT 83204
JAMES R CUSTOMER
1001 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Boise, ill 83721
64288824446000012633 000006670 000012633 0122 0
.-r IIWiO
....
PONE
An IDACORP Company
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.www.idahopower.com
Page: 2 of 2
Customer Name: James R Customer
Account Number: 6428882444
BilIing Date: 06/19/02
Print Date: 06/19/02
Service Agreement No.: 7044458886
Service Location: 12 MAR VISTA DRIPOCA TELLO, ID
Next Read Date: 12/18/2000
SP Location
Meter Service Period Number Reading Meter Readings Meter KWh
Number From of Days Type Previous Current Constant Used
002160006253 5/16/02 6117/02 Regular 98419 99337 918
Residential
Rate Schedule
05/16/02 - 06/17/02 32 days.. .. .."
...... .. .. .. ... .. . .. .... ... ..... ... ... .... ... ..... . ...... .
Customer Charge, per meter per month...
........,........... .....,......... ..............
Energy Charge 918 kWh (g) $0.068673 per kWh..................... ..
................
Conservation Program Funding Charge .........................
,................. ..;.. ..
Current Cha~ges - Electric Ser"iCe........................
~................();.., '
Average
Daily Use
Comparison
This Month This Year:
Days =
kWh Billed = 918
kWh per Day = 28.
This Month This Year:
Days =
kWh Billed = 1218
kWh per Day = 38.
CR = Credit BLC = Basic Load Capacity
kWh = Kilowall-hour G = Generation
kW = Kilowatt
" A vailable after 12 month of service at this location
, ' , ' ,., ,
Y)
" .
H =R
, '
f writing information below, please check the appropriate box on the reverse side.
, ,
An IDACDRP Company
NEW CONTACT INFORMATION:
Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:
New Telephone Number:
Account Number:6428882444
PROJECT SHARE PLEDGE
Please add the amount indicated to my monthly bill. .
0$2 0$5 0$10
D I would like to make a one-time contribution in the
amount of $
Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank you and please remember to track your tax-
deductible donations.
IMHO
.... PCMIE
An IDACORP Company
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name: Rate 7 Customer
www,idahopowerocom
Account Number: 4442888246
Billing Date: 06/19/02Print Date: 06/19/02
Due Date
Julv 5
Account
Activity
Previous Balance ................................................................ 186.
" Payments-Thanks You ...................................................... 186.70CR
Balance Forward.
......... ...... ............. .................... ....... ........., ........... .................
Current Charges............
................................ ,.......... .......... ........ ......".. .".........
Page: 1 of 2
Request # 49
Rate 7
Please Pay
r $65.
65.
Account Balance
............................................................................
, 65.
be resubmitted electronically forPlease Note: Any unpaid balances will be assessed a monthly charge of one percent (1 %) for Idaho customers. Relu
a ment Checks remainin un aid will be charoed a $20 fee.
. ..-~:~\--- - - -- - - -- - - -- - -- --- - - ---~ - +~ ~
;- --- - -- - - n - - -
- -- - ---- - -- -- - - -- -- - - - -- -- - -- -- -- --
--- -- - n- -- - - - -- -- - -- -- - --
- - -- -- - - --- - --- ----- -- --- --- -- - - - - -- - --- - ---...
Please return this ponion with your payment and write your account number on your check or money order made payable to Idaho Power.
:::.~
=R
Please bring in enUre bill when paying in person. Thank You!
An IDACORP Company Please Pay: $65.
Due Date:07/05/2002
Account Number:4442888246 Amount Enclosed:
Project Share pledge - noted on reverse side
Address/phone colTection - printed on reverse side
50021 AV 0.255 ****AUTO** 5-DIGIT 83204
RATE 7 CUSTOMER
1001 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Boise, ill 83721
44428882466000012633 000006670 000012633 0122 0
IMHO
.... PO\NE
An IDACORP Company
Questions? Contact us at:
PO Box 30, Boise, ID 8372J.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.www.idahopower.com
Page: 2 of 2
Customer Name:Rate 7 Customer
Account Number: 4442888246
Billing bate: 06/19/02
Print Date: 06/19/02
Service Agreement No.: 7044458886
Service Location: 12 MAR VISTA DRJPOCA TELLO, lD
Next Read Date: 12/18/2000
SP Location
Meter Service Period Number Reading Meter Readings Meter KWh
Number From of Days Type Previous CuITent Constant Used
002160006253 05/1 6/02 06/17/02 Re~ular 98419 99337 '918
Commercial
Rate Schedule
05/16/02 - 06/17/0232 days
..................................................................
Customer Charge, per meter per month............................ ~.......................
Energy Charge 918 kWh ~ $0.068673 per kWh.......................
............. ...
Conservation Program Funding Charge.. ...
............... ..,.
r"""""
.... ...
Current Cha~ges - Electric Senice........................
:................();..
Average
Daily Use
Comparison
This Month This Year:
Days =
kWh Billed = 918
kWh per Day = 2&.
This Month This Year:
Days =
kWh Billed = 1218
kWh per Day = 38.
CR = Credit BLC = Basic Load Capacity
kWh = Kilowatt-hour G = Generation
kW = Kilowatt
" A vailabJe after 12 month of service at this location
. '. ,. "- ..,
" f writing information below, please check the appropriate box on the reverse side.
An IDACORP Company
NEW CONTACT INFORMATION:
Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:
New Telephone Number:
Account Number:4442888246
PROJECT SHARE PLEDGE
IJ Please add the amount indicated to my monthly bill. .
0$2 0$5 0$10
IJ I would like to make a one-time contribution in the
amount of $
IJ Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank you and please remember to track your tax-
deductible donations.
IMHO
... PO\NE
An IDACORP Company
Questions? Contact us at:
PO Box 30, Boise, II) 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name: Rate 9 Customer
www.idahopower.com
Account Number: 4442888246
BiJIing Date: 06/19/02
Print Date: 06/19/02
Due Date
.Tulv 5
Account
Activity
Previous Balance.
.....,.......... ............ ...... ............. ....,... .: :
.... $386.
Payments - Thanks You ...................................................... $386.70 CR
Balance Forward ...............................................
................................................
Current Charges.....
..,...... ......,............. ...... .......... ........................... ..................
Page: 1 of 2
Reques, #49
Rate 9
Please Pay
$381.15
$0.
$381.15
Account Balance ...........................................................
.'................
$381.15
be resubmitted electronically for'
c&?
.....'......, '.. "'" ", "------------------------- ---_.:- - --- ---------- -----------------------------------------------~--------------------- ------------------------------~---
Please return this porUon with your payment and write your account number on your check or money order made payable 10 Idaho Power.
=R
Please bring in entire bill when paying in person. Thank You!
, '
An IDACORP Company
Please Pay: $381.15
Due Date:07/0512002
Account Number:4442888246 Amount Enclosed:
Project Share pledge - noted on reverse side
Address/phone colTection - printed on reverse side
5002 1 A V 0.255 ****AUTO** 5-DIGIT 83204
RATE 9 CUSTOMER
1001 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Boise, ill 83721
4442888246600001263300000667000001263301220
" c '
' ,
An IDACORP Company
IIIF MHO
.... PCMIE
An IDACORP Company
www.idahopower.com
Commercial
Rate Schedule
109S
Average
Daily Use
Comparison
Page: 2 of 2
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name: Rate 9 Customer
Account Number: 4442888246
Billing Date: 06/19/02Print Date: 06/19/02
Service Agreement No.: 7044458886
Service Location: 12 MAR VISTA DRlPOCA TELLO, lD
Next Read Date: 07/18/2002
SP Location
Meter Service Period Number Reading Meier Readings Meter KWh
Number From of Days Type Previous Current Constant Used
002160006253 05/1 6/02 06/17/02 Regular 7433 7869 8720
BilIing kW BLC 29
05/16/02 - 06/17/02 32 days
""""""""""""""""""""""':/'\" .
Customer Charge, per meterpermonth..............................
..,.",' "'
$.54
BLC Charge 29 BLC (g) $0.36 per kW ofBLC ...................... ........ w'
' ...,
'" $10.
Demand Charge 29 kW (g) $2.73 per kW
......................... ../').'
$79.17
Energy Charge 8,720 kWh (g) $0.032189 per kWh........... "V'
:"'
:'" ;... $280.
Franchise ~ee 1% ............
:.......................................
;""'V""
....".. $3.
ConservatIon Program Fundmg Charge............................. ...... ...
' ......"..
$1.55
Current Charges - Electric Senice.................................... ... ............. $381.15
This Month This Year:Days =
kWh Billed = 8720
kWh per Day = 272.
This Month Thi Yea,
Days =
kWh Billed =
kWh per
CR = Credit BLC = Basic Load Capacity
kWh = Kilowatt-hour G = Generation
kW = Kilowatt
.. A vailable after 12 month of service at this location
Account Number:4442888246
PROJECT SHARE PLEDGENEW CONTACT INFORMATION:
Please add the amount indicated to my monthly bill.Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:0$2 0$5 0$10
D I would like to make a one-time contribution in the
amount of $
Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank you and please remember to track your tax-
deductible donatjons.
New Telephone Number:
Page: 1 of 2
www.idahopower.com
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388.5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name: Rate 24 Customer
IIIF MHO
....
PONE
An IDACORP Company
Account Number: 4442888666
Billing Date: 10/17/03Print Date: 10/17/03
Request #49
Rate 24
Due Date
.1ulv 5
Please Pay
I $119.
Account
Activity
Previous Balance ................................................................ $386.
," Payments-Thanks You ...................................................... $386.70CR
Balance Forward........
........................... .................... .......... ......,.. .......,... .........
CulTent Charges.....
.................................................. ....... ....... ..... ....., """"""'"
$0.
$119.
Account Balance
............................................................................
$119.48
Please Note: Any unpaid balances will be assessed a monthly charge of one percent (1 %) for Idaho customers. ReLU ed e
a men!. Checks remainino un aid will be char oed a $20 fee.
:::'~
=R
. .
Please bring in enUre bill when paying in person. ThankYou!
An IDACORP Company
Please Pay: $119.
Due Date:11/03/2003
Account Number:4442888666 Amount Enclosed:
Project Share pledge - noted on reverse side
Address/phone correction - printed on reverse side
50021 AV 0.255 ****AUTO** 5-DIGIT 83204
RATE 24 CUSTOMER
1001 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Boise, ill 83721
44428886666000012633 000006670 000012633 0122 0
IIIF tWiO
....
POWE
An IDACORP Company
www.idahopower.com
A gricuItural
Rate Schedule
I24SB
Average
Daily Use
Comparison
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Page: 2 of 2
Customer Name: Rate 24 Customer
Account Number: 4442888666Billing bate: 10/17/03PrintDate~ 10/17/03
Service Agreement No.: 7044458886
SefYice Location: 12 MAR VISTA DRIPOCA TELLO, ID
Next Read Date: 07/18/2002
SP Location
Meter Service Period Number Reading Meter Readings Meter KWh
Number From of Days Type Previous CulTent Constant Used
002160006253 09115/03 010/15/03 Regular 47694 50051 2357
I Billi
~~kW I B
...""" '
09/15/03 - 010/15/0330 days
................... ............ .:"","" "'. .
Customer Charge, per meter per month......................................
~. ...." ,$ .
Demand Charge 13 kW (gJ $0.00 per kW
............................. .... ..~.. .., '
: $0.
Energy Charge 2,357 kWh (gJ $0.049331 per kWh..............
... ..,.. ....~..
" $116.
Conservation Program Funding Charge
........................ "
$0.
Current Charges - Electric SefYice...................""""" $119.
This Month This Year:
Days =
kWh Billed = 2357
kWh per Day = 78.
This Month This Year:CR = Credit BLC = Basic Load Capacity
kWh = Kilowatt~hour G = Generation
kW = Kilowatt
* Available, after 12 month of service at this location
Days =
kWh Billed =
kWh per Day = .
, "(\.
"'-1.."
---------------------
/C/-
~---------------------------------------'--~--------------------------~--------
7----
::~
~R
;ong int",m,uon below, ple"e eheek the 'pprop'i". box on the 'evelse ,;de.
, ' ' ,
An IDACORP Company
' ,
Account Number: 4442888666
PROJECT SHARE PLEDGENEW CONTACT INFORMATION:
IJ Please add the amount indicated to my monthly bill.Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:0$2 0$5 0$10
IJ I would like to make a one-time contribution in the
amount of $
IJ Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank )'OU and pJease remember to track your tax-
deducHbJe donations.
New Telephone Number:
IDAHO POWER COMPANY
CASE NO. IPC-03-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPONSE TO
REQUEST NO. 50
Page: 1 of 2
www.idahopower.com
Questions? Contact us at:
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name:James L Customer
IDD.HO
....
PONE
An IDACORP Company
f\.ccount Number: 6428882444
Billing Date: 06/19/02Print Date: 06/19/02
Request #50
Due Date
.111lv 5
Please Pay
$153.
Account
Activity
Previous Balance
........................................;.................:...
$186.70
Payments - Thanks You .................................
~................
.'... $100.00 CR
Balance Forward...........
.............. ..................... .... ..... ....... ..................... ...". ......
Total Adjustments...................
.............................. ............" .... ................... ......
Current Charges....
............... .... ...... .......... .............. "'" ............................. ........
$86;70
$0.
$65.
Account Balance ........
........................................'.,...................... ...........
$153.42
Please Note: Any unpaid balances will be assessed a monthly charge of one percent (1 %) for Idaho customers.
a 'ment. Checks remainin un aid will 'be char ed a $20 fee.
resubmitted electronically for
, '- - - -- - - - - -- --- - -- -- -- - -- ~
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- - -- - -~~-
~: - ;er: ~s
- ~:~:~ - ~~ ~- ~:: ~~ ~::; ~~~
- ~~l
: - ;~;;; ~::::~; ~:~~; ~~-~:: ~~:~~- :; :::: ~-~:~-:~:- ;:;:~):;;~~:-
~er.
:::.~
Please bring in entire biB when paying in person. Thank You!
An IDACORP Company Please Pay: $153.42
Due Date:07/05/2002
Account Number:6428882444 Amount EncJosed:
Project Share pledge - noted on reverse side
Address/phone coITection - printed on reverse side
5002 1 A V 0.255 **** AUTO** 5-DIGIT 83204
JAMES L CUSTOMER
1001 MAIN ST
HOMETOWN, ill 80000-0000
Idaho Power
O. Box 30
Bojse, ill 83721
64288824446000012633 000006670 000012633 0122 0
ltWiO
.....
PO\NE
An IDACORP Company
www.idahopower.com
Residential
Rate Schedule
101
Adjustments
Average
Daily Use
Comparison
Questions? Contact us at
PO Box 30, Boise, ID 83721.
Or call us at 388-5083 (Treasure Valley)
or [phone]
For faster service please call
Tuesday through Friday, 7:30 a.m. to 6:30 p.
Customer Name:
Page: 2 of 2
James L Customer
Account Number: 6428882444
Billing Date: 06/19/02Print Date: 06/19/02
Service Agreement No.: 7044458886
Service Location: 12 MAR VISTA DRIPOCA TELLO, ID
Next Read Date: 12/1812000
SP Location
Meter Service Period Number Reading Meter Readings Meter KWh
Number From of Days Type Previous Current Constant Used
002160006253 5/16/02 6/17/02 Regular 98419 99337 918
05/16/02 - 06/17/0232 days .................................................................
Customer Charge, per meter per month...................................
.................
Energy Charge 918 kWh ~ $0.068673 per kWh.................................... ..
Conservation Program Funding Charge
....... .......... ...........................;;.",.
Current Charges - Electric Service.........................................
\):;..
Late Payment Charge
................................................... ......,.. ...
Current Adjustments
............................................ ...... ...
$0.
This Month This Year:
Days =
kWh Billed = 918
kWh per Day = 28.
This Month This Year:
Days =
kWh Billed = 1218
CR = Credit BLC = Basic Load Capacity
kWh = Kilowatt-hour G = Generation
kW = Kilowatt
* A vaiJable after 12 month of service at this location
Account Number:6428882444An IDACORP Company
PROJECT SHARE PLEDGENEW CONTACT INFORMATION:
IJ Please add the amount indicated to my monthly bill.Does Idaho Power have your correct mailing address
And phone number? If not, please write any changes below:0$2 0$5 0$10
IJ I would like to make a one-time contribution in the
amount of $
IJ Please round-up my monthly bill amount to the
Nearest dollar and contribute the difference to Project Share.
Thank you and please remember to track your tax-
deducdble donations.
New Telephone Number:
IDAHO POWER COMPANY
CASE NO. IPC-O3-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPONSE TO-
REQUEST NO.
Current Account Number: (Account /OJ
Previous Account Number: (From Transfer Adjustment, Account IDJ
For questions, call 1-800-488-6151 or
388.2323 (within the Boise calling area).
Page? of?
Request #51
(Current Date)
, '
(Person nll;me in standardformat)
(Misc. person is financially responsible (optional))
(Account override mailing name (optional))
(Mailing address)
TRANSFER FROM PREVIOUS ACCOUNT TO CURRENT ACCOUNT
Our records indicate that you are a responsibJe party for a bjIJ in the amount of $ (Xfer Total Amou;nt Duel.
This is for service at tFrom Account, Premise) through the time period of (Xfer Accounts mos, recent end date
on an SA) under the name of (Cuszomer Name ofTransferredAcc~unt).
This amount wjIJ be transfeITed to your CUITent account if Idaho Power Company has not been contacted
before (Zeller create date + 10 days). Payment aITangementsrriay be available upon request.
If you have a question or comment concerning this transfer, pleasecaJll-800-488-6151 or 388-2323 (within
the Boise caJljng area). If you are not satisfied with the company's handling of this transfei,you may contactthe Public Utilities Comnllssion.
Please make check payable to Idaho Power and remember to write
your account number on your check or money order. Bring in entire
bill when paying in person. Thank you!
Return this portion with payment
Amount Enclosed
Account Number:
Due Date:
Total Amount Due:
(Auto Digit stuff)
(Person name in standardformat)
(Account override mailing name)
(Misc. Person is Financially Responsible)
(Mailing address)
Idaho Power
O. Box 30
Boise, ID 83721
0 Check the box for address or phone corrections, and
print corrections on reverse side.
Current Account Number: (Account IDj
Previous Account Number: (From Transfer Adjustment, Account 10)
For questions, call 1-800-488-6151 or
388-2323 (within the Boise calling area).
Page? of ?
Account Number: (Account 10)
Address or Phone Changes: Please print changes below and remember to check the box on the
front of this return stub.
New mailing address:
New telephone number:
IDAHO POWER COMPANY
CASE NO. IPC-O3-
THIRD PRODUCTION REQUEST
OF COMMISSION STAFF
TT A CHMENT TO
RESPONSE TO
REQUEST NO. 52
Request #52
Disconnect for Nonpayment- Service Investigation Order
Page 2
Date: 05/09/2000
BOISE ID 83702
SER VI CE WAS DISCONNECTED AT:
TO ENSURE RECONNECTIONS, PAY TOTAL AMOUNT DUE: $1 234.
CALL 1-800-488-6151 FOR INSTRUCTIONS ON WHERE TO PAY FOR RECONNECTION.
PLEASE BH ADVISED OF THE FOLLOWING CHARGES:
Field Col1ection Charge $15.
ReconnectionFees: 7:30arn6:00pm M-F $15.
6:01pm-9:00pm & 7:30am-9:00pm Holidays & Weekends
9:01pm-7:29am & 9:01pm-7:29am Holidays & Weekends
. $45.
$80.
Work Done By:Id:Date: