20210423Avista to Staff 125-134.pdf

JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQITEST FOR TNFORMA'TrON ;i i: {j i; i ii [{]
IDAHo DATE PREPARED: 0412r1202r'i.':.i rii,it ?3 &H 3: 55AW-E-21-01 / AVU-G-21-01 WTINESS: Joseph MillerIPUC RESPONDER: Amanda Gherins. 1 .' - '*i-ii*
ProductionRequest DEPARTMENT: Regulatory
*. :*i1 :'i {":i}i't'ili$$icN
Staff-125 TELEPHONE: [phone]
REQUEST:
For each of the past four calendar years, please provide the monthly and annual total nurnber of
residential gas and/or electric customer accounts.
RESPONSE:
Please see Staff PR 125 Attachment A.
AVISTA CORPORATION
RESPONSE TO RBQUEST FOR INFORMATTON
JURISDICTION: IDAHO DATE PREPARED: 0412012021
CASE NO: AVU-E-21-01 / AVU-G-21-01 WITNESS: N Joseph Miller
REQUESTER: IPUC RESPONDER: Amanda GheringTYPE: Production Request DEPARTMENT: Regulatory
REQUEST NO.: Staff-126 TELEPHONE: [phone]
REQUEST:
For each of the past four calendar years, please provide the monthly and annual total number of
residential gas and/or electic customer accounts disconnected from service for non-payment.
RESPONSE:
Please see Staff PR 126 Attachment A.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR TNFORMATTON
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
IDAHO
AW-E-21 -01 / AVU-G-21-01
IPUC
Production Request
Staff-127
DATE PREPARED
WTINESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04t2212021
Joseph Miller
Amanda Ghering
Regulatory
(s09) 49s-7es0
REQUEST:
For each of the past four calendar years, please provide: (a) the monthly and annual total number of
residential gas and/or elecfric customer accounts with payment arangement agreements; and (b)
the monthly and annual total number of new payment arangement agreements made on residential
gas and/or electric customer accounts.
RESPONSE:
2017 2018 2019 2020
New Arr.Total
Active
New Arr.Total
Active
New Arr Total
Active
New Arr.Total
Active
January 2,072 4,514 2,060 4,508 2,096 4,551 1,708 4,167
February 2,346 5,022 2,084 4,884 1,945 4,8',13 1,651 4,315
March 2,722 5,749 2,556 5,560 2,223 5,161 1,338 4,050
April 2,400 5,598 2,228 5,492 2,551 5,685 674 2,896
May 2,321 5,486 2,398 5,518 2,342 5,542 626 2,634
June 2,261 5,121 2,056 5,166 1,870 4,994 726 2,769
July 2,090 4,949 1,699 4,640 1,864 4,848 689 2,767
August 1,881 4,659 1,869 4,532 1,635 4,460 l,0l I 3,118
September 1,931 4,554 1,730 4,517 1,586 4,242 1,197 3,517
October 1,850 4,560 1,684 4,521 1,55 I 4,229 1,535 4,151
November 1,658 4,213 1,339 3,921 1,287 3,829 1,244 4,091
December 1,443 3,859 1,513 3,884 1,432 3,934 1,226 3,857
Total 24,975 27,417 23,216 25,6&22382 24,837 13,625 16,084
AVISTA CORPORATION
RESPONSE TO REQUEST f,'OR TNFORMATION
JURISDICTION: IDAHO DATE PREPARED: 0412012021
CASE NO: AW-E-21-01 / AW-G-21-01 WITNESS: Joseph Miller
REQUESTER: IPUC RESPONDER: Amanda GheringTYPE: Production Request DEPARTMENT: Regulatory
REQUEST NO.: Staft-128 TELEPHONE: 6A9) 495-7nA
REQUEST:
For those customer accounts identified in the response to Request No. 128, how many and what
percentage of customer accounts defaulted on payment arrangements each month and annually?
RESPONSE:
Please see Staff PR 128 Attachment A.
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR TNFORMATTON
IDAHO DATE PREPARED: 041221202t
AVU-E-21-01 / AVU-G-21-01 WITNESS: Joseph MillerIPUC RESPONDER: Amanda Ghering
Production Request DEPARTMENT: RegulatoryStaft-129 TELEPHONE: [phone]
REQUEST:
For each of the past four calendar years, please provide the monthly and annual total number of
customer accounts that participated in Comfort Level Billing. How many and what percentage of
those customer accounts discontinued Comfort Level Billing each month?
RESPONSE:
Number of Customer's Enrolled in Comfort Level Each Month
Month 2017 2018 2019 2020
19,712 20,608 20.137 20.s62January
February 20,057 20,642 20,210 20,652
March 20,156 20,670 20,269 20,692
April 20,075 20,546 20,256 20,749
May 19,862 20,316 20,092 20.707
20.066June19,756 19,928 20,574
JuIy 19,672 19,905 19,698 20,453
19.799August19,687 19,565 20,324
September 19,846 19,777 19,623 20,171
19,876 19.962 20.117October19,906
November 20,137 19,945 20,069 20,116
20,397 20,036 20,275 20,227December
Total number of discontinued CLB enrollments
The total number of Comfort Level Billing enrollments that were discontinued reflects
enrollments that were cancelled for non-payment and at the direction of the customer
20L7 2018 2019 2020
Total Percent Total Percent Total Percent Total Percent
January 644 3%888 4%534 3%4L5 ZYo
February 667 3%747 4%587 3Yo 456 2Yo
March 744 4Yo 74t 4%69s 3Yo 557 3Yo
April 783 4%880 4Yo 789 4To 474 2/o
May 926 5To 1103 s%980 SYo 485 2%
June 1028 lYo LO57 5%1085 5%509 3%
July 9L2 s%988 5%L78L 7Yo 643 3%
August 873 4%LO23 SYo LO20 SYo 607 3Yo
September 849 4Yo 859 4Yo 8s0 4%667 3Yo
October 985 5%910 SYo 470 ZYo 639 3%
November 759 AYo 757 4Yo 523 3%459 2Yo
December 653 3Yo 652 3Yo 424 ZYo 403 2Yo
JURISDICTION
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO DATE PREPARED: 0412212021
AW-E-21-01 / AW-G-21-01 WITNESS: Joseph MillerIPUC RESPONDER: Amanda Ghering
Production Request DEPARTMENT: RegulatoryStaff-130 TELEPHONE: [phone]
REQUEST:
For each of the past four calendar years, please provide the monthly and annual total number of
customer accounts that had a Levelized Pay Plan. How many and what percentage of those
customer accounts defaulted on a LevelizelPay Plan each month? Of those customer accounts
that defaulted on a Levelized Pay Plan, how many were subsequently disconnected for
non-payment within 60 days of default?
RESPONSE:
The Company did not establish levelized payment plans for any customers over the past four
calendar years. Avista establishes payment arrangements to help customers reduce arrears and
then offers them the option to enroll in Comfort Level Billing once their account is no more than 2
months past due.
As a result of the COVID-I9 pandernic, Avista is offering its residential customers payment
arangernents that extend out as far as eighteen months.
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST F',OR INTORMATION
IDAHO DATE PREPARED: 0412212021
AW-E-21-01 / AVU-G-21-01 WITNESS: Joseph MiflerIPUC RESPONDER: Amanda Ghering
Production Request DEPARTMENT: RegulatoryStaffil3l TELEPHONE: [phone]
REQUEST:
For each of the last four years, please provide by month how many residential gas and/or electric
customer accounts that were signed up for the winter Payment Plan to protect from disconnection
inNovember, December, January, February and March.
RESPONSE:
Date Wpp f,1y6ilments
November 2017 185
December 2017 2t0
Januarv 2018 196
Februarv 2018 123
March 2018 t2
November 2018 129
Dece,nrber 2018 164
January 2019 178
Februarv 2019 rt2
March 2019 t7
November 2019 168
December 2019 r59
Jaruarv 2020 137
February 2020 75
March2020 9
November 2020 8t
December 2020 101
Januarv 2021 62
Februarr 2021 50
March202l 7
JURISDICTION
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR TNFORMATION
IDAHO DATE PREPARED: 0412212021
AW-E-21-01 / AW-G-21-01 WITNESS: Joseph MillerIPUC RESPONDER: Amanda Ghering
Production Request DEPARTMENT: RegulatoryStaff-132 TELEPHONE: [phone]
REQUEST:
For each of the last four years, please provide by month the number and percentage of the customer
accorurts under the Winter Payment Plan that defaulted to the Winter Moratorium for Decerrber,
January, and February.
RESPONSE:
December January Februarv
Year
Number of
Defaults %
Numberof
Defaults %
Numberof
Defaults %
2016-2017 43 l4o/o 101 24%84 t8%
2017-2018 75 t9%137 27%tt4 23%
2018-2019 53 t8%84 20%83 t9%
2019-2020 6l t9%96 24%81 2t%
2020-2021 30 t7%44 2t%33 t5%
A\TISTA CORPORATION
RBSPONSE TO REQUEST FOR TNFORMATION
JURISDICTION: IDAHO DATE PREPARED: 0412212021
CASE NO: AVU-E-21-01 / AW-G-21-01 WITNESS: Joseph Miller
REQUESTER: IPUC RESPONDER: Amanda Ghering
TYPE: Production Request DEPARTMENT: Regulatory
REQUEST NO.: Staff-133 TELEPHONE: [phone]
REQUEST:
Please provide the number and percentage of customer accounts that defaulted on the Winter
Payment Plan for each month during the last four cale'ndar years.
RESPONSE:
2017 2018 2019 2020
Month
WPP
Default %
WPP
Default %
WPP
Default %
WPP
Default %
January 101 24o/o 137 27%84 20%96 24%
February 84 t8%tt4 23%83 l9o/o 8l 2t%
March 3l 8%40 t0%4l tt%33 tr%
December 75 t9%53 t8%6t l9o/o 30 t7%
ruRISDICTION
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO DATE PREPARED: 0412112021
AVU-E-21-01 / AW-G-21-01 WITNESS: Joseph MillerIPUC RESPONDER: Amanda Ghering
Production Request DEPARTMENT: RegulatoryStaff-134 TELEPHONE: [phone]
RBQUEST:
Please provide the number of residential customers that had past due accounts as of year-end for
each of the last four calendar years. Please provide an agrng report including the number of
customers, and the amount they owed, collectively, ex. the total number of residential customers
who are behind in payments, and how many are 30 days late, 60 days late, and 90 days late, and the
total amount owed for each billing category for each month.
RESPONSE:
Please see Sta[PR_I34 Attachment A for a monthly detailed breakdown of arrears for calendar
years 2017 through 2020.
12,257 $864,016.14Dec-17 20,516 $2,089,605.15 4,969 $619,453.06 3,290 $606,135.95
10,91I $694,161.09 4,667 $514,107.51 3,356 $598,438.95Dec-18 18,934 $1,806,707.55
$1,635,894.25 10,734 $'725,749.39 4,046 s470,608.23 2,570 $439,536.63Dec-19 17,350
$2,245,511.75 8,479 $621,329.21 3,581 $435,770.97 4,402 $1,188,411.57Dec-20 16,462
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