20260827Comment_1.pdf

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FAX TRANSMITTAL 16. Cross of Idaho
3000 E. Pine Ave., Meridian, ID 83642 * 208-345-4550 * www.bcidaho.com
To: Idaho Public Utilities Commision
Fax: [phone]
Voice:
FROM: Kylee Williams
Fax:
Voice:
Date: 8/26/2026 12:42:28 PM
Number of Pages Including Cover: 11
Comments: Please attach as a public comment on Case SSW-
W-2602
This FAX transmittal is intended only for the use of the
individual(s) or entity to which it is addressed and may contain
information that is confidential and protected by law. Any use or
disclosure of this information except by the addressee is
prohibited.
If you have received this facsimile in error, please notify us
immediately by calling 208-3454550 to arrange for the return of
the documents to us.
LLhank you.
An Independent Licensee of the Blue Gross and Blue Shield Association

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August 26, 2026:
Dear Commission Secretary,
My husband and i are homeowners in the Southshore Subdivision No. 2 and purchased our
home in June 2021.
At our most recent annual HOA meeting,the community approved the Board to research
the ownership and management of the communitywater system and to take appropriate
next steps.
This has been an ongoing concern within the community, including uncertainty regarding:
• ownership of the water right
• authority under which homeowners are billed
• lack of homeowner control over a system associated with HOA-owned property
Based on our understanding of the recorded plat and deed, which identifythe water system
on Lot 16 as part of the community, and given that our warranty deed did not exclude any
associated water rights atthe time of purchase, we support the position that
the Southshore Subdivision No. 2 Homeowners Association owns the common areas,
including the well site and water system.
We understand that the current water system structure was in place at the time of our
purchase. However,we have concerns regarding the ownership, authority, and operation of
the system.
As homeowners, we contribute through our HOA dues toward property taxes, maintenance,
and insurance on Lot 16, which contains the well and water system.We carry the
responsibilities associated with this common infrastructure,yet we have not had the ability
to manage or control the water system.
We have not entered into any contract or agreement with any private water company for
service, nor have we provided consent for the system to be operated as a separate utility.
Concerns Regarding Ownership and Authority
• The transfer of the water right occurred after the HOA was formed, without
homeowner notice or vote
• There has been no documentation provided establishing authority to operate, bill, or
collect funds
• We have not entered into any agreement or contract for water service
• The system appears to be associated with HOA-owned property,yet is not managed
bythe HOA

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The recorded deed reflects that the well site and water system infrastructure on Lot 16 are
part of HOA-owned property, and to my knowledge this has not changed.
Ryan Martin has asserted control over the system, including restricting access and issuing
bills to homeowners, without any documented authorization or approval from the
community.
The CCRs reference a Water System Management Agreement; however,to our
knowledge, no such agreement has been provided and we have not been able to locate a
recorded or executed copy.
When we first moved in, per the CC&R documents we received-we assumed the water
payment was included with the HOA dues. It wasn't until a month after moving in, that we
received a bill for water services-in the name of the previous owner, and realized that we
had to pay a separate company fees for the community owned water.
When we contacted the company, owned by Ryan Martin, we had to fight with the billing
contact to not have to pay late fees for the months of June and July-for a service we didn't
even know existed.There was no explanation of the billing process or practices, why we
were paying a separate company, or what the due dates/grace periods were. It was
apparent from the responses, and reluctancy to waive two$5 late fees, that this was a
business- not a community asset being managed. Please see enclosed document#1.
Shortly after we moved in,the billing contact changed. Shortly after that, on 8/15/2022,
Ryan notified the community that the required monthly payment for our water was going up
from$75 to$95. The reasoning was that their vendor costs had increased, and required a
raise in fees.As Ryan Martin is not part of the HOA or a resident of Southshore Subdivision
No. 2,there was no meetingto discuss, vote allowed, or documentation provided showing
who the vendors were and what costs increased. Southshore Subdivision No. 2 residents
had no choice but to pay the increased fee, or pay late fees. Please see enclosed document
#2.
The price increase notice was received after the presiding HOA board at the time had
started to question Ryan Martin regarding the water system management rights and
documentation. He was not cooperative or receptive to discussions of management of the
community water system. The timing of the price increase brought into question whether
the price increase was part of a retaliatory business practice.
$95 a month is an overpriced water bill to payfor a community owned well. Comparatively
sized communities typically pay between $25 and $45 a month for upkeep,testing, and
required management of their well systems per our current HOA management company.
This contributes to the concern that this is a for-profit business, not a community asset.

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We do not feel confident that Mr. Martin has our communities health or well-being at the
top of his priority list.With lack of documentation, paperwork,transparency, and given he
does not live in this community-we have little recourse to ensure that he takes the correct
steps to keep our water safe.
From our understanding,the water system has been paid off for some time. Ryan Martin
has been collecting$95 per home, for years-without disclosing what is being done with
the extra funds. Not to mention fees. It is clear that money is being placed in his pocket for
p rofit.
These circumstances have created ongoing confusion regarding ownership, authority,and
governance of the system.
For these reasons, we have concerns regarding the proposed operation of the system as a
regulated utility and support returning the water system to HOA control, as originally
intended.
We respectfully request that the appropriate agencies work together to review this matter,
determine how the system was separated without notice or authorization, and clarify
ownership based on the available documentation and lack of supporting authority.
We are submittingthis letter to demonstrate my support for community-based
management of the water system as it was intended to be.
Thank you for your time and consideration.
Kylee and Ronald Williams
13594 South Shore Ln
Nampa, 1D 83686
2 Enclosures

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Kylee Williams
From: Kylee Williams <kyleewilliams21 @gmail.com>
Sent: Friday, November 11, 2022 1:00 PM
To: Kylee Williams
Subject: [EXTERNAL] Fwd: New payment request from Southshore 2 Water Company, LLC for
$80.00
Attachments: CC&R's.pd f
Caution: This email came from outside the company.
Do not click on links or open attachments unless you are sure you recognize the sender and
you know the contents are safe!
---------- Forwarded message ---------
From: Kylee Williams<[e-mail]>
Date: Mon,Aug 9,2021,4:52 PM
Subject: Re: New payment request from Southshore 2 Water Company, LLC for$80.00
To:Jennie Brown<[e-mail]>
On Mon,Aug 9, 2021,4:29 PM Jennie Brown <i n:,ie,%�shorelineidaho.biz>wrote:
If you would like to send me a copy of your CCRs that would be great.
On Mon,Aug 9, 2021 at 4:16 PM Kylee Williams<[e-mail]>wrote:
If you read my email, I told you it is not I.The CCRs.
l On Mon, Aug 9, 2021, 12:06 PM Jennie Brown<iennie@ shore Iineidaho.biz>wrote:
Kylee,
The information would be on your CCRs. I waived one of the late fees for courtesy.Thank you
I On Sat,Aug 7, 2021 at 11:46 PM Kylee Williams<[e-mail]>wrote:
How would I know that there is a separate water bill? I honestly want to know, I'm not trying to be a bitch.
f
The HOA sent a bill, all the paperwork I have says that it is included in the HOA including the official HOA
l ' documents, I had no city company to call because it's a private well,the homeowners didn't tell me about it,the
l realtor and title company didn't know about it either.This isn't a regular water account that I just decided to not
[ pay-how would I know?! I still haven't figured out if there is a trash bill for this property because I can't get any
information on who would be the people to contact.
i Perhaps it's a gap that should be identified and the HOA or yourself should include it on the paperwork as an
addendum to the HOA documents or as an extra utility handout when there is a title change.
I paid the bill the day you sent the invoices in my name.The bill recieved on 7/23 wasn't in my name. I didn't recieve
a statement for the month of June in anyone's name-or I would have called and set up an account when it was
i recieved.There was no malicious intent in trying to skirt payment of a utility bill.

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i
I really don't get what$5 dollars would do to help your management of the account. However charging me the $5
for a late fee given the circumstances sure does set the tone for the customer service that we should expect to
revieve from your company.
( I I'd really appreciate talking to your manager before I remit any sort of payment for a late fee -because this is
1 i ridiculous. Please have them call me at 208-369-6312.
What is the regular bill cycle I should expect? I need to know when I should expect a bill-and what the due date is
` going to be each month.Will it be quick book invoices,or paper statements?What is the grace period before a
payment is considered "late"?
ill
f I'll be calling the HOA to inform them of this gap in information to prevent anyone else from having to deal with
i this-and to let them know how your company's customer service is lacking understanding and flexibility.
l 1 Thanks.
I �
I �
` On Fri,Aug 6, 2021, 3:20 PM Jennie Brown <1 rnie<< shorelineidaho.biz>wrote:
111} ( Kylee,
1 � I was trying to do you a favor and not charge you the $5 late fee for June. It is not our responsibility to contact you
I in regards to the utilities. I would not have any clue someone has moved out and another person has moved in. It is
up to the property owner to do this.
l ' On Thu, Aug 5,2021 at 7:11 PM Kylee Williams<[e-mail]>wrote:
I've paid all invoices- minus the $5 late fee for July.
Can you please waive this late fee? If you'd like to discuss please feel free to call me.
Thank you,
ii Kylee Williams
'
On Thu,Aug 5, 2021, 2:24 PM Southshore 2 Water Company, LLC<quicl<[e-mail]>wrote:
1 INVOICE 1164. DETAILS
i Southshore 2 Aster Company, I_LC
� I
� I 1
j ! I DUE 07/06/2021
$80 - 00
2

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Review and pay
s Powered by QuickBooks
Dear Ronald & Kylee Williams,
Here's your invoice! We appreciate your prompt payment.
Have a great day,
Southshore 2 Water Company, LLC
f
i {
Bill to Ronald & Kyiee Williams
13594 South Shore Ln
Nampa, ID
I '
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Terms Net 5
II
i ! Domestic Water Service $75.00
( i !
Water Services
1 X $75.00
j
i
Late Fee $5.00
y ' Late Fee
( 1 X $5.00
i
3

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I � I
I I Balance due $80.00
Review and pay
I �
f ,
Southshore 2 Water Company, L_L_C
PO Box 861 Eagle, ID 83616 US
[phone]
4 Jennienshorelineidaho.biz
If you receive: an entail that seems fraudulent, please check with the business owner before flaying.
f [links.notification.intuit.coml
4 n Intuit, Inc. All rights reserved.
i ( { Privacy Clinks.notification.intuit_coml I Security (links.notification.intuit.coml I Terms of Service
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64 Outlook
[EXTERNAL] Fwd: Southshore Water Billing updates
From Kylee Williams <[e-mail]>
Date Wed 4/1/2026 12:31 PM
To Kylee Williams <[e-mail]>
Caution; This email came frorn outside the company.
Dew not click on links or open attachments unless you are sure you recognize
the sender and you know the contents are safes
---------- Forwarded message ---------
From. Ryan Martin <ryan rmsquared.us>
Date: Thu, Aug 18, 2022, 10:22AM
Subject: Southshore Water Billing updates
To: <K leewilharns21 a)gmail.com>
Southshore 2 Water Company, LLC
PO Box 1293
Eagle, ID 83616
August 15tt', 2022
RE: Billing Changes Effective 11-1-2022
As of 11-1-2022,we will be adjusting the billing dates to eliminate some confusion that we have heard from many
residents. You will be invoiced via email on or around the 1st day of each month.
The due date for all payments will be the 15th of each month. Late fees will be assessed after this date.
If payment is not received by the 15th a $5.00 late feel shall be added to your account and 1% per month shall be
charged on any outstanding balance monthly.
Effective 11-1-2022 the new monthly Billing rate for domestic water service shall be$95.00.As many of you
know since the systems inception in 2012,the rates have never been increased.The continued cost increase from
our vendors necessitates the increase. Please know that no one likes these price increases including myself,that's
why we have not had a price increase in ten years.We will continue to do our best to operate the system in a lean
and mean manner while still ensuring and protecting the water quality we deliver to your home and family.
I know many of you have had a chance to talk with our new accounting manager Becky. if you have any billing
questions,please be sure to reach out to her via email:Becky@ rmsqua red.us
In an effort to give everyone enough time to adapt to these new changes,we have decided to make the change
effective 11-1-2022 to give ample time. If you have any questions for me, I can be reached at

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11y2j4j-LLjI u01cu.ua.
Thank you
Ryan Martin
Managing Member
IRM 2
CONSULTING
PO BOX 1293
Eagle ID 83616