20170905AVU to Staff 84-98.pdf

AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/22/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Elizabeth Andrews
REQUESTER: IPUC RESPONDER: Adam Munson TYPE: Production Request DEPARTMENT: Accounting REQUEST NO.: Staff - 084 TELEPHONE: [phone]
REQUEST: In the Response to Audit Request No. 21, Attachment B, there are two misstatements that were not corrected at period end that were passed on. Please provide the details and workpapers supporting the external auditors’ recommendations for Adjustments D and E.
RESPONSE:
The information requested in this Production Request was discussed with Staff during their on-site
visit August 28 – September 1, 2017.
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AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/22/2017 CASE NO.: AVU-E-15-05/AVU-G-15-01 WITNESS: Elizabeth Andrews
REQUESTER: IPUC RESPONDER: Joel Anderson TYPE: Production Request DEPARTMENT: State & Federal Regulation REQUEST NO.: Staff-085 TELEPHONE: [phone]
REQUEST:

Please provide a schedule showing all flights of the Company plane in 2016. Please provide the
flight logs including locations and passenger lists. Please include the costs specific to each flight
(fuel, landing fees, etc.). For each flight, please include the reason for the travel.
RESPONSE: Please see Avista's response 085C, which contains TRADE SECRET, PROPRIETARY or CONFIDENTIAL information and exempt from public view and is separately filed under IDAPA 31.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code.
Please see Staff_PR_085C Confidential Attachment A for a listing of all flight logs for 2016 (Due to the size of this report, it is being provided in electronic format only), Staff_PR_085 Attachment A for the 2016 equipment use report organized by flight number and Staff_PR_085 Attachment B showing fuel costs, Landing fees and other miscellaneous charges.
Please also see Ms. Andrews’ workpapers (Miscellaneous Restating Adjustment 2.08) for any corrections or reallocation of airplane expenses adjusted within the Company’s direct filed case.
AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/29/2017 CASE NO.: AVU-E-17-01 & AVU-G-17-01 WITNESS: Elizabeth Andrews
REQUESTER: IPUC RESPONDER: Annette Brandon TYPE: Production Request DEPARTMENT: State & Federal Regulation REQUEST NO.: Staff – 086 TELEPHONE: [phone]
REQUEST:
Please provide a copy of all current union contracts.
RESPONSE: Please see Avista's response 086C, which contains TRADE SECRET, PROPRIETARY or
CONFIDENTIAL information and exempt from public view and is separately filed under IDAPA 31.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code. Please see Staff_DR_086C Confidential Attachment A for the Local 77 (Washington/Idaho) Union Contract.

AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/29/2017 CASE NO.: AVU-E-17-01 & AVU-G-17-01 WITNESS: Elizabeth Andrews
REQUESTER: IPUC RESPONDER: Annette Brandon TYPE: Production Request DEPARTMENT: State & Federal Regulation REQUEST NO.: Staff – 087 TELEPHONE: [phone]
REQUEST: Please provide the line item entries supporting the Total Electric Download and Gas North Download as shown in witness Andrew’s Workpapers titled “(ID) FLB Forecast Labor Non-Executive”. Please include a summary of those entries by service factor, and further
subdivided by time, incentive pay, on-call pay, etc. RESPONSE: Please see Staff_DR_087 Attachment A for the electronic download of the Total Electric Download and Gas North Download utilized for the Company’s Non-Executive Labor adjustment. Due to the size of these reports, they are is being provided in electronic format only.

AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/2/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Elizabeth Andrews/Scott Kinney
REQUESTER: IPUC RESPONDER: Heidi Evans TYPE: Production Request DEPARTMENT: Environmental REQUEST NO.: Staff - 089 TELEPHONE: [phone]
REQUEST: Please provide the supporting documentation for the level of capital expense and O&M expense in 2017, and 2018-2019 forecasted for the PM&E's associated with the Clark Fork settlement and the Spokane River Relicensing implementation.
RESPONSE:
The information requested in this Production Request was provided to Staff during their on-site
visit August 28 – September 1, 2017.
AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/21/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: William Johnson
REQUESTER: IPUC RESPONDER: William Johnson TYPE: Production Request DEPARTMENT: Power Supply REQUEST NO.: Staff-090 TELEPHONE: [phone]
REQUEST:
Please provide William G. Johnson workpapers reflecting AURORA runs that exclude Palouse Wind generation (“Workpaper Index” excel file and “Johnson WP” pdf file).
RESPONSE: Please see Staff_PR_090 Attachment A in Excel and Staff_PR_090 Attachment B in PDF.
AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/22/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Kevin Christie
REQUESTER: IPUC RESPONDER: Linda Gervais TYPE: Production Request DEPARTMENT: Regulatory REQUEST NO.: Staff-091 TELEPHONE: [phone]
REQUEST: Please provide an Itemization for all Idaho expenditures for the Conservation Education Grant in 2014, and 2015 in Excel format. Please include an itemization of all purchases attributable to each individual expense category: i.e. Salaries & Wages, Benefits, Travel, Space Costs, Supplies,
Admin, etc. RESPONSE:
Please see Staff_PR_091 Attachment A. Natasha Carcas is the Community Educational Specialist for the Community Action Partnership. She focuses on Avista Idaho customers with the Avista Conservation Education Outreach Grant. She also conducts conservation education activities for Energy (Assistance) and Weatherization under the federal LIHEAP Conservation Education
program and Avista’s Washington Low Income Rate Assistance Program (LIRAP) Conservation
Education program. A copy of her job description is provided in Staff_PR_091 Attachment B.
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AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/25/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Kevin Christie
REQUESTER: IPUC RESPONDER: Ana Matthews TYPE: Production Request DEPARTMENT: Consumer Affairs REQUEST NO.: Staff - 092 TELEPHONE: [phone]
REQUEST: On page 11, lines 25-27, of his testimony, Company witness Christie states that in 2016, the Company hosted one energy fair and held 28 events in Idaho via the Mobile Outreach Van. Please provide the location of each of the mobile outreach events in Idaho. Please explain how the
Company determined the number of participants at each event. Did the person responsible for Conservation Education at CAP participate in these events? If so, in what capacity did he/she serve?

RESPONSE: Please see the table on the next page for a list of the locations of each of the mobile outreach events held in Idaho in 2016.

The Company partners with local agencies to participate in mobile outreach events, more specifically food banks, pantries, and mobile food banks. During each event the outreach team maintains a tally of all items distributed. After the event, the outreach team conducts an inventory of the remainder of the items on hand to confirm the number of items distributed, which correlates
to the number of attendees. The team then verifies number of attendees calculated against the number tallied from the partner agency. In 2016 the CAP Conservation Education Specialist was new to her position. She did partner at several mobile outreach events to gain experience with Avista outreach operations and educational
messaging. Additionally, the CAP Conservation Education Specialist and other CAP staff typically host a booth at Avista Energy Fairs to provide information about conservation education along with information about energy assistance and weatherization programs.

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Event Date City State Number of
Individuals
Julietta Food Bank 4/22/2016 Juliaetta ID 50
ABC Food Bank 4/26/2016 Athol ID 26
North Idaho Veterans
StandDown 5/7/2016
Coeur d'
Alene ID 85
The Altar Church
Food Bank 5/16/2016 Coeur d'
Alene ID 32
Lifeline Food Bank 5/20/2016 Orofino ID 35
West Bonner Food
Bank 5/23/2016 Old Town ID 30
Christian Life
Fellowship 6/7/2016 Plummer ID 47
2nd Harvest Mobile
Food Bank: Real Life
Ministries Silver
Valley 6/10/2016
Pinehurst
ID 50
Genesee
Community Day 6/11/2016 Genesee ID 150
Lifeline Food Bank 6/13/2016 Orofino ID 34
2nd Harvest Mobile
Food Bank: Bonner's
Ferry 6/15/2016
Bonners
Ferry ID 159
Clark Fork Food
Bank 6/29/2016 Clark Fork ID 45
Bonner Community
Food Bank 7/6/2016 Sandpoint ID 32
Lake City Church
Food Bank 8/10/2016 Coeur d'
Alene ID 68
2nd Harvest Mobile
Foodbank: Cody 8/11/2016 Bonners
Ferry ID 211
Community Action
Partnership 8/26/2016
Coeur d'
Alene ID 47
Kellogg Food Bank 9/27/2016 Kellogg ID 34
Bonner Community
Food Center 11/15/2016 Sandpoint ID 30
Community Action
Partnership 7/12/2016 St. Maries ID 10
Community Action
Partnership 7/18/2016 St. Maries ID 18
CAP Food Bank 7/25/2016 Lewiston ID 100
2nd Harvest Mobile
Foodbank: Wallace
High School 7/26/2016 Wallace ID 200
Rathrdum Food
Bank 7/27/2016 Rathdrum ID 20
2nd Harvest Mobile Foodbank: Sandpoint 7/29/2016
Sandpoint
ID 200
2nd Harvest Mobile
Foodbank: St. Maries 8/24/2016 St. Maries ID 120
Post Falls Senior
Center 9/6/2016 Post Falls ID 50
Nez Perce Tribe
Social Services and
Idaho Food Pantry 9/13/2016
Lapwai
ID 88
Traveling Vendor
Idaho Low Income
Senior Apartments 10/19 & 20
Lewiston
ID 80
Avista Mobile Outreach 2016

AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/25/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Heather Rosentrater
REQUESTER: IPUC RESPONDER: Jeff Webb TYPE: Production Request DEPARTMENT: Gas Engineering REQUEST NO.: Staff - 093 TELEPHONE: [phone]
REQUEST: In Company witness Rosentrater’s testimony, page 55, lines 29-31, she states that the Company is required by Commission rules and tariffs to annually test a portion of customer meters for accuracy. Please cite the particular rule(s) and tariff provision(s) to which Ms. Rosentrater is
referring. Please provide any reports prepared regarding the annual meter tests conducted for the years 2014, 2015, and 2016.
RESPONSE:
In the State of Idaho, the Company conducts gas meter tests in accordance with IDAPA 31.31.01, Rule 152. In addition, the Company follows rules in its Washington and Oregon jurisdictions, as well as its tariffs on file in Washington and Oregon.

Attached are the annual Gas Meter Measurement Performance Reports for 2015, Staff_PR_093 Attachment A, and 2016, Staff_PR_093 Attachment B. The Company does not have a similar report available for 2014.
AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/23/2017 CASE NO: AVU-E-17-01 / AVU-G-17-01 WITNESS: Patrick Ehrbar
REQUESTER: IPUC RESPONDER: Pat Ehrbar
TYPE: Production Request DEPARTMENT: State & Federal Regulation REQUEST NO.: Staff-095 TELEPHONE: [phone]
REQUEST: As a part of the Stipulation and Settlement approved by the Commission in Case No. AVU-E-15-05, the Company provided to interested parties comparative usage data for low income and non-low income customers. The data provided covered the period from March 2015 through
February 2016. Please provide a similar analysis for March 2016 through February 2017.
RESPONSE: Please see Staff_PR_095 Attachment A which contains the requested information for
those accounts that were open for the entire requested period (March 1, 2016 through February 28, 2017). Please see Staff_PR_095 Attachment B which contains the requested information for all accounts
in the requested period (March 1, 2016 through February 28, 2017). Information in this
Attachment reflects customers who opened and/or closed an account during the 12-month timeframe. These spreadsheets are being provided in electronic format only due to the voluminous nature of
the information provided.
AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/25/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Christie/Rosentrater
REQUESTER: IPUC RESPONDER: Shawn Bonfield TYPE: Production Request DEPARTMENT: State & Federal Regulation REQUEST NO.: Staff - 096 TELEPHONE: [phone]
REQUEST:
Company witness Morris addresses the Company’s Service Quality Performance, Customer
Guarantees, and 2016 Service Quality Measure Report Card. It appears that the Company has adopted these performance standards, service guarantees and reporting mechanism only in Washington. Has the Company developed standards and guarantees to track and report its performance in Idaho? If not, is Avista willing to implement a similar program in Idaho?
RESPONSE: The Company uses the standards developed in its Washington Service Quality Program as a
guideline for how it serves its customers in Idaho in an effort to maintain consistency in service
levels across all customers it serves. The Company has not formalized the standards in Idaho by means of a tariff filing, nor does it provide customer guarantee credits to its Idaho customers. Because service standards have not been formalized in Idaho the Company does not track and report on its Idaho performance on a regular basis.

Avista would be willing to discuss the formalization of a Service Quality Program in Idaho, similar to what it has established in Washington.
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AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/25/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Christie/Rosentrater
REQUESTER: IPUC RESPONDER: Shawn Bonfield TYPE: Production Request DEPARTMENT: State & Federal Regulation REQUEST NO.: Staff - 097 TELEPHONE: [phone]
REQUEST: Please provide Idaho data corresponding to the benchmarks and performance measurements shown in Company witness Morris’ Exhibit No. 1, Schedule 2, pg. 40?
RESPONSE: Customer Service Measure – Results for 2016
1. Percent of customers satisfied with Avista’s Contact Center services was 92.7% on a system basis as shown in witness Morris’ Exhibit No. 1, Schedule 2, pg. 40. 2. Percent of customers satisfied with Avista’s field services was 94.7% on a system basis as
shown in witness Morris’ Exhibit No. 1, Schedule 2, pg. 40.
3. The number of complaints filed with the Idaho PUC, per 1000 customers, was 0.18. 40 customer complaints were filed with the Idaho PUC in 2016 and the Company had 224,096 customers as of December 31, 2016 (Company witness Christie, pg. 3).
4. The percent of calls answered live within 60 seconds by our Contact Center was 81.7% on a system basis as shown in witness Morris’ Exhibit No. 1, Schedule 2, pg. 40. 5. The average time from a customer call to the arrival of field technicians in response to
electric system emergencies in Idaho was 40.8 minutes. 6. The average time from a customer call to the arrival of field technicians in response to natural gas system emergencies in Idaho was 40.4 minutes.

Electric System Reliability – Results for 2016 1. The following table represents the 2016 SAIFI results on a system basis as shown in witness Morris’ Exhibit No. 1, Schedule 2, pg. 40:

Number of Electric System Outages per Customer for the Year System 5 Year Average (2012-2016)
5 Year Average (2011-2015)
Number of sustained interruptions in electric service per customer for the year (SAIFI) 0.86 1.04 1.09
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2. The following table represents the 2016 SAIDI results on a system basis as shown in witness Morris’ Exhibit No. 1, Schedule 2, pg. 40:
Total Outage Duration per Customer for the Year
2016 System Results
5 Year Average (2012-2016)
5 Year Average (2011-2015)
Total Duration of all electric service outages for the per customer for the year (SAIDI) 133 Minutes 142 Minutes 139 Minutes
Customer Service Guarantees – Results for 2016
The Company does not have data available on Customer Service Guarantees in Idaho as the guarantees are not available to Idaho customers.
AVISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: IDAHO DATE PREPARED: 08/29/2017 CASE NO: AVU-E-17-01/AVU-G-17-01 WITNESS: Heather Rosentrater
REQUESTER: IPUC RESPONDER: Larry La Bolle TYPE: Production Request DEPARTMENT: Regulatory REQUEST NO.: Staff 098 TELEPHONE: [phone]
REQUEST:

Please explain why installation of AMI meters in Idaho has been postponed until 2020? RESPONSE:
The planned deployment of an advanced metering system (AMI) in Idaho has not been postponed. As explained by the Company in its response to Staff_PR_059, our existing automated meter reading system (AMR) in Idaho, which installation was completed in 2006, will have served its planned useful life of 15 years by the time Avista plans to commence the replacement of that system with advanced metering in 2020. The planned deployment of AMI in the 2020 time frame
will benefit from the lessons learned in the current deployment of AMI in Washington.