20260811Compliance Filing - Summary of Rules.pdf

RECEIVED
August 11, 2026
WATER RATES EMERGENCY CONTACT IDAHO PUBLIC Customer Charge per Month(Flat): $71.00 Tom Mehiel UTILITIES COMMISSION Intermountain
208-454-2706
MISCELLANEOUS CHARGES Valley Hydro,Inc. Sewer & Water
• Account Initiation Charge: 1904 E.Beech St.
Regular Hours $25.00 Caldwell, ID 83605
• Reconnection Charge for Non-payment Corp.
or Cross Connection Control: $50.00
• Late Payment Charge: 1%monthly
• Returned Payment Charge: $20.00
• Meter Testing Charge: $50.00
• New Service Hookup Charge: $405.00 This is a summary of the rules as determined
• IDEQ Fee: $5 by Idaho Public Utilities Commission (IPUC).
In most cases,these charges must be paid prior to
service being provided or restored. These rules cover the rights and
responsibilities of the customer and the
REGULAR business hours are defined as 8:00 a.m. utility. An explanation of rate schedules has
to 5:00 p.m.,except holidays recognized by the State also been included.
of Idaho,and weekends. See the Company's Tariff
for details on charges,fees,and rates at
http://www.puc.idaho.gov Questions concerning this information may be
directed to:
DEPOSIT
The IPUC rules allow utilities to ask for deposits or Intermountain Sewer&Water, Corp.
payment guarantees under specific conditions. At this P.O. Box 344
time,the Company does not require deposits or Meridian, ID 83680-0344
payment guarantees. 208-888-9946
https://[INSERT]
OR
Idaho Public Utilities Commission
Consumer Assistance
PO Box 83720
Boise, ID 83720-0074
208-334-0369
800-432-0369
http://www.puc.idaho.gov
4924-8019-9599,v. 1.1

TERMINATION RULES 2. At least twenty-four(24)hours before the service is Termination of service is prohibited while a complaint is
Summary of Rules and Regulations of the Idaho terminated,another attempt shall be made to pending with the Commission or with a court in the
Public Utilities Commission(IPUC)Governing contact the customer in person or by telephone. State of Idaho.
Customer Relations of Natural Gas,Electric and (Final Notice)
Water Public Utilities 3. If service is not terminated within twenty-one(21) The Commission's Utility Customer Relation Rules are
A utility may terminate service to a customer without calendar days after the proposed termination date, available on the IPUC's website.
his/her permission after adequate notice for the following another initial and final notice are required. IMPORTANT REMINDERS
4. No additional notice is required if, upon receipt of a
reasons: termination notice,the customer makes a payment It is the customer's responsibility to repair any
1. Failure pay an undisputed past due bill,or when arrangement and fails to keep it,or when payment is water leaks or damage to the service line from the
paymentt is made with a dishonored check or electronic payment. made with a dishonored check or electronic meter to the home, in the home, or on the 2. Failure to make security deposit where it is required. payment. customer's premises. Preventing lines from
3. Failure to abide by terms of a payment WHEN TERMINATION IS NOT ALLOWED freezing and making prompt repairs, if necessary,
arrangement. 1. The unpaid bill totals less than fifty dollars($50)or result in lower bills and conserves water.
4. Customer or applicant misrepresented their identity two(2)months service,whichever is less. Make sure you know where the main water shutoff
for the purpose of obtaining utility service. 2. The unpaid bill is for service to another customer. valve in your house is located in case you have a
5. Customer or applicant denied or prevented the 3. The unpaid bill results from the purchase of non- plumbing emergency.
utility's access to the meter. utility goods or services. Fire Hydrant
6. Willful waste of service through improper equipment 4. Terminations are not allowed on Friday,Saturday, Any customer with a hydrant located on their
or otherwise. Sunday,legal holidays recognized by the State of property is responsible to make sure that access to
7. Customer or applicant is a minor not competent to Idaho,the day preceding legal holidays,or at any the hydrant is not blocked by landscaping,trees,
contract as defined by Idaho Code. time when the company is not open for business. shrubs,or fences. Fire department personnel
8. Customer or applicant owes money on an existing MEDICAL EMERGENCY must be able to reach all sides of a hydrant.
account or from a previous account for service If the customer or a member of the customer's family is Meter Access
provided within the past four years. seriously ill or has a medical emergency,the utility will Company personnel must be able to reach all
A utility may deny or terminate service without prior postpone termination of service for thirty(30)days if a sides of a meter easily. The customer must make
notice to the customer or applicant and without his/her written certificate signed by a licensed physician or public sure that access to the meter is not blocked by
permission for one or more of the following reasons: health official is received. landscaping,trees,shrubs, or fences. Typically,
1. A situation exists that is immediately dangerous to the meter cover is located near where the water
life, physical safety,or property. PAYMENT ARRANGEMENTS line enters the property.
2. The utility is ordered to terminate service by any The Company may assist you by making payment 811 —Before You Dig
court,the Commission or other duly authorized arrangements not requiring immediate payment in full. Please Idaho Code,Chapter 22,Sections 55-2201 to
public authority. contact us prior to the Final Date to arrange such a payment 55-2210 requires anyone digging, including
3. The service is obtained,diverted,or used without plan. homeowners,to contact Digline 2 to 10 business
the authorization or knowledge of the utility. COMPLAINT PROCEDURE days before starting work.
4. The utility has made a diligent attempt to notify the An informal or formal complaint concerning the Call 811 or 800-342-1585(http://www.digline.com)
customer of termination, but has been unable to termination of service, policies and practices,or any
make contact. other matter may be filed directly with the utility. If the NOTE: No one,except an authorized agent of
NOTIFICATION customer is dissatisfied with the proposed resolution of Intermountain Sewer&Water,Corp., shall tamper with,
1. A billing may be considered past due fifteen(15) the complaint,they may contact the Consumer interfere with,repair, connect to, or replace any of the
days after the billing date. A written notice of Assistance staff at:
y g Company's property. Any damage to the meter or the
termination must be mailed at least seven 7 days Idaho Public Utilities Commission
( ) y PO Box 83720 Company's equipment by the Customer will be the
before the proposed termination date. (Initial financial responsibility of the Customer.
Notice) Boise,ID 83720-0074
800-432-0369(toll free)or 208-334-0369
http://www.puc.idaho.gov
4924-8019-9599,v. 1.1

4924-8019-9599,v. 1.1