20260804Compliance Filing - Summary of Rules.pdf

RECEIVED
August 4, 2026
WATER RATES Emergancy Contact IDAHO PUBLIC
Customer Charge: Mike Black UTILITIES COMMISSION Rivervine
208-283-0237
Metered WaterNA
Flat
$52.00
Fire Protection
NA
This is a summary of the rules as
MISCELLANEOUS CHARGES determined by Idaho Public Utilities
• Account Initiation Charge: Commission (IPUC). These rules cover
Regular Hours NA
After Hours NA the rights and responsibilities of the
• Reconnection Charge for Non-payment
or cross connection control: customer and the utility. An explanation
Regular Hours $35.00 of rate schedules has also been
After Hours $70.00
• Late Payment Charge: 1% included.
• Returned Payment Charge: $20.00
• Meter Testing Charge: NA
Questions concerning this information may be
• Customer Requested Service Call $100.00
• New Service Hookup Charge: NA directed to:
In most cases,these charges must be paid prior to
service being provided or restored. Rivervine Water
REGULAR business hours are defined as 8:00 a.m. PO Box 3723
to 5:00 p.m.,except holidays recognized by the State Nampa, ID 83653
of Idaho,and weekends. 208-250-9275
See the Company's Tariff for details on charges, [e-mail]
fees,and rates at http://www.puc.idaho.gov OR
DEPOSIT Idaho Public Utilities Commission
The IPUC rules allow utilities to ask for deposits or Consumer Assistance
payment guarantees under specific conditions. At this PO Box 83720
time,the Company does not require deposits or
Boise, ID 83720-0074
payment guarantees.
208-334-0369
800-432-0369
http://www.puc.idaho.gov

TERMINATION RULES 2. At least twenty-four(24)hours before the service is Termination of service is prohibited while a complaint is
Summary Of Rules And Regulations of the Idaho terminated,another attempt shall be made to pending with the Commission or with a court in the
Public Utilities Commission(IPUC)Governing contact the customer in person or by telephone. State of Idaho.
Customer Relations Of Natural Gas, Electric And (Final Notice)
Water Public Utilities 3. If service is not terminated within twenty-one(21) The Commission's Utility Customer Relation Rules are
A utility may terminate service to a customer without calendar days after the proposed termination date, available on the IPUC's website.
his/her permission after adequate notice for the following another initial and final notice are required. IMPORTANT REMINDERS
4. No additional notice is required if, upon receipt of a
reasons: the customer makes a payment 1. Failure to pay an undisputed past due bill,or when termination notice, p Y It is the customer's responsibility to repair any
payment is made with a dishonored check or arrangement and fails to keep it,or when payment is water leaks or damage to the service line from the
electronic payment. made with a dishonored check or electronic meter to the home, in the home,or on the
2. Failure to make security deposit where it is required. payment. customer's premises. Preventing lines from
3. Failure to abide by terms of a payment WHEN TERMINATION IS NOT ALLOWED freezing and making prompt repairs, if necessary,
arrangement. 1. The unpaid bill totals less than fifty dollars($50)or result in lower bills and conserves water.
4. Customer or applicant misrepresented their identity two(2)months service,whichever is less. Make sure you know where the main water shutoff
for the purpose of obtaining utility service. 2. The unpaid bill is for service to another customer. valve in your house is located in case you have a
5. Customer or applicant denied or prevented the 3. The unpaid bill results from the purchase of non- plumbing emergency.
utility's access to the meter. utility goods or services. Fire Hydrant
6. Willful waste of service through improper equipment 4. Terminations are not allowed on Friday,Saturday, Any customer with a hydrant located on their
or otherwise. Sunday,legal holidays recognized by the State of property is responsible to make sure that access to
7. Customer or applicant is a minor not competent to Idaho,the day preceding legal holidays,or at any the hydrant is not blocked by landscaping,trees,
contract as defined by Idaho Code. time when the company is not open for business. shrubs,or fences. Fire department personnel
8. Customer or applicant owes money on an existing MEDICAL EMERGENCY must be able to reach all sides of a hydrant.
account or from a previous account for service If the customer or a member of the customer's family is Meter Access
provided within the past four years. seriously ill or has a medical emergency,the utility will Company personnel must be able to reach all
A utility may deny or terminate service without prior postpone termination of service for thirty(30)days if a sides of a meter easily. The customer must make
notice to the customer or applicant and without his/her written certificate signed by a licensed physician or public sure that access to the meter is not blocked by
permission for one or more of the following reasons: health official is received. landscaping,trees,shrubs,or fences. Typically,the meter cover is located near where the water
1. li situation exists that is immediately dangerous to PAYMENT ARRANGEMENTS line enters the property.
life,physical safety,or property. The Company may assist you by making payment 811—Before You Dig
2. The utility is ordered terminate service any arrangements not requiring immediate payment in full. Please Idaho Code,Chapter 22, Sections 55-2201 to
court,the Commissionn or other duly authorized a contact us prior to the Final Date to arrangesuch payment public authority. p y 55-2210 requires anyone digging, including
3. The service is obtained,diverted,or used without plan. homeowners,to contact Digline 2 to 10 business
days before starting work.
the authorization or knowledge of the utility. COMPLAINT PROCEDURE Call 811 or 800-342-1585(http://www.digline.com)
4. The utility has made a diligent attempt to notify the An informal or formal complaint concerning the
customer of termination, but has been unable to termination of service,policies and practices,or any
make contact. other matter may be filed directly with the utility. If the
NOTIFICATION customer is dissatisfied with the proposed resolution of NOTE: No one,except an authorized agent of
the complaint,the may contact the Consumer Rivervine Water,shall tamper with,interfere with,
1. A billing may be considered past due fifteen(15) p y y repair,connect to,or replace any of the Company's
days after the billing date. A written notice of Assistance staff at:
y g property. Any damage to the meter or the Company's
termination must be mailed at least seven(7)days Idaho Public Utilities Commission
PO Box 83720 equipment by the Customer will be the financial
before the proposed termination date. (Initial responsibility of the Customer.
Notice) Boise,ID 83720-0074
800-432-0369(toll free)or 208-334-0369
http://www.puc.idaho.gov