20170801AVU to Staff 35.pdf

JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
AVU-E- l 7-0 l/AVU-G- l 7-01
IPUC
Production Request
Staff - 035
DATE PREPARED: 0712612017WITNESS: Kevin Christie
RESPONDER: Shawn Bonfield
DEPARTMENT: State & Federal Regulation
TELEPHONE: [phone]
REQUEST:
Please provide the number of incoming calls handled by the customer service call center by month
for each of the past three years (2015,2016, and YTD 2017).
RESPONSE:
Call Volume
20r5 2016 2017
Jan 61,397 69,351 68,212
Feb 60,248 64,744 65,1 85
Mar 51,164 63,651 70,372
Apr 56,943 61,562 58,1 8 1
May 55,402 60,513 59,836
Jun 65,531 62,113 62,131
Jul 60,083 54,506
Aug 59,550 61,780
Sep 62,583 58,044
Oct 61,280 58,334
Nov 90,757 53,617
Dec 65,325 58,369
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