20260710Interlocutory_Order_No_37094.pdf

Office of the Secretary
Service Date
July 10,2026
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
STABILITY NETWORKS, INC., ) CASE NO. QCC-T-26-01
Complainant, )
ORDER NO. 37094
VS. )
CENTURYLINK COMMUNICATIONS, LLC )
dba LUMEN TECHNOLOGIES GROUP, )
Respondent. )
On May 11, 2026, Stability Networks, Inc. ("Stability") filed a formal complaint
("Complaint") with the Idaho Public Utilities Commission ("Commission") against CenturyLink
Communications, d/b/a Lumen Technologies Group. ("Lumen")pursuant to Idaho Code § 61-612
and IDAPA 31.01.01.054. Stability alleges that Lumen continued to bill and collect charges for
telecommunications services at Stability's former Boise business location after Stability had
vacated the premises, requested that the services be disconnected, and discontinued use of those
services. Complaint at 1.
On June 8, 2026, the Commission issued a Summons, notifying Lumen of the Complaint
and directing Lumen to file a written answer in defense of the Complaint within 21 days of the
service date of the Summons. The Summons was served to Lumen on June 15, 2026.
On July 2, 2026, Lumen filed a Request for Extension of Time ("Request"), seeking an
extension until July 17, 2026, to respond to Stability's Complaint and allow for possible informal
resolution of the dispute. Request at 3.
On July 7, 2026, Stability filed a Non-Opposition to Respondent's Request for Extension
of Time.
COMMISSION FINDINGS AND DECISION
The Commission has authority to adjudicate complaints alleging acts or omissions by
public utilities that violate the law or Commission order or rule.Idaho Code §§ 61-612, -618. The
Commission addresses informal and formal complaints through the process outlined in the
Commission's Rules of Procedures and does not provide preferential treatment to any party
participating in the process. IDAPA 31.01.01.054 and .057.02.
ORDER NO. 37094 1

Based on our review of the record, including Lumen's Request and Stability's non-
opposition, the Commission issues this Interlocutory Order, in accordance with IDAPA
31.01.01.256, granting Lumen's request and extending the deadline for Lumen to file a written
answer to the Complaint to July 17, 2026.
ORDER
IT IS HEREBY ORDERED that the deadline for Lumen to file a written answer in defense
of the Complaint filed on May 11, 2026, shall be extended to July 17, 2026.
THIS IS AN INTERLOCUTORY ORDER rather than a final and appealable Order of the
Commission.While the Commission may review, stay,or clarify an interlocutory order,the period
of reconsideration will not begin until the Final Order is issued.
DONE by Order of the Idaho Public Utilities Commission at Boise, Idaho this loth day of
July, 2026.
G
EDWARD LODGE, PRIDENT
J R. HAMMOND JR., COMMISSIONER
DAYN HA IE, COMMISSIONER
ATTEST:
o i a anchez
Commission Secretary
I:\Legal\TELECOM\QCCT2601_Stability\orders\QCCT2601_interloc_em.docx
ORDER NO. 37094 2