20260701TruConnect Communications Inc ETC Affidavit.pdf

State of California _) CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
)ss OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
County of PROTECTION,ABILITY TO REMAIN FUNCTIONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH-COST SUPPORT. RECEIVED
JULY 1, 2026
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER IDAHO PUBLIC
UTILITIES COMMISSION
The Idaho Public Utilities Commission Order No.29841 requires that Eligible Telecommunications Carriers
(ETC)certify that it is compliant with applicable service quality standards and consumer protection rules;and
ETCs must demonstrate the ability to remain functional in emergencies. In addition,the Commission must file
an annual certification with the USAC and the FCC that all federal high-cost support provided to ETCs within
the State of Idaho will be used only for the provision, maintenance, and upgrading of facilities and services for
which the support is intended. Accordingly,the undersigned states and verifies under oath the following:
1. TruConnect
I am an officer of Communictions,Mc an eligible telecommunications carrier for receiving federal
universal service support under section 214(e)of the Telecommunications Act of 1996 in the state of
Idaho.
2. 1 am familiar with the Company's day-to-day operations in the state of Idaho and with the State's service
quality standards and consumer protection rules as set forth in Commission Order No.29841,
3 TruConnect
Communications,Inc is complying with applicable service quality standards and consumer
protection rules of the Federal Communications Commission and the Idaho Public Utilities
Commission.
4. 1 certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No.29841 and in 47 C,F.R,§54.201(a)(2).
5. 1 also certify that all federal universal service support funds received by 7ryConnect Communications,Inc,
during the current calendar year will be used in a manner consistent with section 254(e);that is,for the
provision,maintenance,and upgrading of facilities and services for which the support is intended. The
company will continue to comply for the period of January 1,2027 ,through December 31,2027 to be
eligible for federal universal service fund support.
6. This verification and affidavit is provided to be the Idaho Public Utilities Commission to enable the IPUC
to certify to the FCC that federal universal service support received by the eligible carriers in the state
will be used in a manner consistent with Section 254(e)of the Telecommunications Act.p
Danielle Perry,Chief Compliance Officer
06/29/2026
Date
SUBSCRIBED AND SWORN to before me this day of
Notary Public for residing at_ ��_� ---- --
My Commission expires -
*my
WCNDY V.MUA
Notary Public-€aiitornia
LM Angoies County
Cmmission 9 2498734
Comm.Expires Aug 29,2028

Privileged and Contains Confidential Information
TruConneet Communications,Inc. FCC Form 481
State:ID OMB Control#:3060-0996(High Cost)&
SaC:470001 306M819(Low Income),December 2020
498 ED:143036096 Program Year:2027
Filing Type and Contact Info
Filing Type
This information has been preselected based on High Cost and Lifeline program support paid out it the previous
calendar year.If you think the filing type is incorrect,please contact USAC.
High Cost(Section 54.313)
1 Lifeline(Section 54.422)
Contact Information
Include contact information for the person best able to answer questions about this form.
Contact Name(030)
Alex Rasor
Phone#(035) Ext.(Optional)
[phone]
Contact Email Address(039)
[e-mail]
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Privileged and Contains Confidential Information
TraConnect Communications,Inc. FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SaC:470001 3060-0819(Low Income).December 2020
498 ED:143036096 Program Year:2027
Service Outage Reporting (Voice) (200)
Reportable Outages
For the prior calendar year,were there any reportable voice service outages?(210)
Yes :.%No
Upload Service Outage Data(220)
Service Outage Data Template
CSV only
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Privileged and Contains Confidential Information
TrnConnect Communications,Inc. FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SaC:470001 3060-0819(Low Income).December 2020
498 ED:143036096 Program Year:2027
Number of Complaints per 1,000 Customers (400)
Report Voice Complaints
How you would like to report voice complaints(zero or greater)for voice telephony service in the prior
calendar year for each service area in which you are designated an ETC for any facilities you own,operate,
lease,or otherwise utilize.(400)
Enter complaints per 1000 customers for fixed voice(410)
Enter complaints per 1000 customers for mobile voice(420)
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Privileged and Contains Confidential Information
TraConnect Communications,Inc. FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SaC:470001 3060-0819(Low Income).December 2020
498 ED:143036096 Program Year:2027
Compliance with Service Quality Standards and Consumer Protection
Rules (500)
Certify
Compliance with Minimum Service Standards(515)
Does the carrier comply with applicable minimum service standards?
Yes k._%No
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Privileged and Contains Confidential Information
TrnConnect Communications,Inc. FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SaC:470001 3060-0819(Low Income).December 2020
498 ED:143036096 Program Year:2027
Functionality in Emergency Situations (600)
Certify
Functionality in Emergency Situations Certification(600)
Is the carrier able to function in emergency situations?
'..%Yes ,No
Descriptive Document for Functionality in Emergency Situations(610)
PDF only
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Privileged and Contains Confidential Information
TruConneet Communications,Inc. FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SaC:470001 306M819(Low Income),December 2020
498 ED:143036096 Program Year:2027
Operating Companies (800)
Carrier Names
Validate the information listed above(811)by selecting one of the following:
(' Holding Company/Affiliate name listed above is correct.(811 A)
This study area does not have a Holding Company/Affiliate name.(811 f3)
Holding Company/Affiliate name listed above is NOT correct.(811 B)
The correct Holding Company/Affiliate name is(811 C):
Operating Company
Operating Company(812)
Upload Operating Company Data(813A,813B,813C)(Optional)
Operating Company Data Template
CSV only
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Privileged and Contains Confidential Information
TruConneet Communications,Inc. FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SaC:470001 306M819(Low Income),December 2020
498 ED:143036096 Program Year:2027
Certifications
Supply Chain Certifications
Section 54.9: Prohibition on the Use of Funds
I certify under penalty of perjury that no universal service support has been or will be used to purchase,obtain,
maintain,improve,or otherwise support any equipment or services produced or provided by any company
designated by the Federal Communications Commission as posing a national security threat to the integrity of
communications networks or the communications supply chain since the effective date of the designations.
If No is selected,a waiver is required for each SAC which is not certified.
( Yes 0 No
Upload Waiver Document
PDF only
Section 54.10: Prohibition on the Use of Certain Federal Subsidies
I certify that no federal subsidy made available through a program administered by the Commission that provides
funds to be used for the capital expenditures necessary for the provision of advanced communications services has
been or will be used to purchase,rent,lease,or otherwise obtain,any covered communications equipment or
service,or maintain any covered communications equipment or service previously purchased,rented,leased,
otherwise obtained,as required by 47 C.F.R.Section 54.10.
If No is selected,a waiver is required for each SAC which is not certified.
t"..%Yes No
Upload Waiver Document
PDF only
Section 54.11: Requirements to Remove and Replace
Prior to answering,review section 64.11 of the Commission's rules(47 CFR Section 54.11).Answer Yes if either(1)
you comply with section 54.11(a),meaning you do not use covered communications equipment or services,or(2)
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Privileged and Contains Confidential Information
TruConneet Communications,Inc. FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SaC:470001 306M819(Low Income),December 2020
498 ED:143036096 Program Year:2027
section 54.11(d)applies to you,meaning you are not yet subject to section 54.11(a)because you are a
Relnlbursament Program recipient with an unexpired removal;replacement,and disposal term per section 1.50004
(h)of the Commission's rules(47 CFR Section 1.50004(h)).Answer No if you do not comply with section 54.11(a),
meaning you do use covered communications equipment or services.
Yes :...I No
Accuracy Certifications
Certify
Ed I certify that I am an officer of the reporting carrier;my responsibilities include ensuring the accuracy of the annual
reporting requirements for universal service support recipients;and,to the best of my knowledge,the information
reported on this form and in any attachments is accurate.
R I understand that making willful false statements in any part of this report and/or in these certifications is
punishable by fine or imprisonment pursuant to 47 U.S.C.Sections 416(c),503(b)(1)(B),and 18 U.S.C.Section 1001.
Signature
Officer Narne
Danielle Perry
Title
Chief Compliance Officer
Received Date
2026-06-22
ni understand this is a digital signature,and is the same as if I signed my name with a pen.
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TruConnect Communications, Inc.
Form 481 section 510
Service Quality and Consumer Protection
The Company is committed to satisfying all applicable state and federal requirements related
to consumer protection and service quality standards.
The Company complies with the Cellular Telecommunications and Internet Association's
(CTIA)Consumer Code for Wireless Service.
1. Disclose Rates and Terms of Service—These are fully disclosed in advertising as well as on
the Company's website.
2. Make Coverage Maps Available—Coverage maps are available on the Company's website.
3. Provide contract terms—The Company does not employ extended service contracts.
4.Allow a trial service—All wireless services,including Lifeline-supported services,are
provided on a prepaid basis and therefore there is no extended commitment to the service
on the part of the customer. If the service does not suit their needs,they can cancel service
at any time without penalty.
5. Provide Specific Disclosure in advertising—All Company advertising,including its website,
fully discloses charges and service parameters.
6.Separately Identify Carrier Charges from Tax on Billing Statements—The Company does
not render billing statements to its prepaid customers,but for every transaction they make,
service charges vs.taxes are fully described.
7. Provide Customers with the Right to Terminate Service Upon Changes to Their Contract—
As mentioned,we don't employ contracts so this provision does not apply. Customers can,
however,cancel service at any time without penalty.
8. Provide Ready Access to Customer Service—Customers can call customer service for free
by dialing 611 or an 800 number,and/or using an Interactive voice response system . These
numbers are disclosed on the Company's website and in advertising and customer welcome
materials. Customers may also access Customer Service online through the Company's
website.
9. Promptly Respond to Customer Inquiries and Complaints from Government Agencies—
The Company promptly responds to all complaints. if a customer care representative
cannot help a customer,there is an escalation process.The Company is committed to
resolving customer questions,concerns and complaints in a swift and satisfactory manner.
10. Privacy Policy—The Company protects the privacy of customer information in
accordance with applicable federal and state laws.Our privacy policy is available,via link,on
every page of the Company's website.
11. Provide Consumers with Free Notifications for Voice, Data and Messaging Usage,and
International Roaming—Due to the Company's service being provided on a prepaid basis,
customers are not able to incur overage charges. However,the Company provides,at no
charge, (a)a notification to consumers of domestic wireless plans that include limited data
allowances when consumers approach their allowance for data usage; (b)a notification to
consumers of domestic voice and messaging plans that include limited voice and messaging
allowances when consumers approach their allowance for those services;and(c)a
notification to consumers without an international roaming plan/package whose devices
have registered abroad and who may incur charges for international usage. The Company

TruConnect Communications, Inc.
Form 481 section 510
also clearly and conspicuously discloses tools or services that enable consumers to track,
monitor and/or set limits on voice,messaging and data usage.
12.Abide by the following principles regarding the ability of customers,former customers,
and individual owners of eligible devices to unlock phones and tablets, ("mobile wireless
devices")that are locked by or at the direction of the carrier—
(1)Disclosure.The Company has posted on its website its clear,concise,and readily
accessible policy on postpaid and/or prepaid mobile wireless device unlocking.
(2)Postpaid Unlocking Policy.Not Applicable.
(3)Prepaid Unlocking Policy. Upon request,the Company will unlock prepaid mobile
wireless devices no later than one year after initial activation,consistent with
reasonable time, payment or usage requirements.
(4)Notice.The Company will clearly notify customers that their devices are eligible for
unlocking at the time when their devices are eligible for unlocking or automatically
unlock devices remotely when devices are eligible for unlocking,without additional
fee.The Company reserves the right to charge non-customers/nonformer-
customers with a reasonable flee for unlocking requests. Notice to prepaid
customers may occur at point of sale,at the time of eligibility,or through a clear and
concise statement of policy on the Company's website.
(5)Response Time.Within two business days after receiving a request,the Company will
unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the
eligible device,or provide an explanation of why the device does not qualify for
unlocking,or why the carrier reasonably needs additional time to process the
request.
(6)Deployed Personnel Unlocking Policy.The Company will unlock mobile wireless
devices for deployed military personnel who are customers in good standing upon
provision of deployment papers.
The Company reserves the right to decline an unlock request if it has a reasonable basis to
believe the request is fraudulent or the device is stolen.

TruConnect Communications Inc.
Form 481 section 610
Functionality in Emergency Situations
As a reseller,the Company relies upon its underlying facilities-based
carriers for functionality in emergency situations. In accordance with 47
C.F.R. §54.202(a)(2),TruConnect has the ability to remain functional in
emergency situations. TruConnect utilizes the extensive and well-established
network and facilities of T-Mobile and Verizon("underlying carriers")to
provide its Lifeline services. The Company understands that the networks of
its Underlying Carriers have access to a reasonable amount of back-up power
to ensure functionality without an external power source,can reroute traffic
around damaged facilities,and can manage traffic spikes resulting from
emergency situations. The Underlying Carriers have certified to the FCC that
their networks function in emergency situations. The Underlying Carriers
provide the same functionality to TruConnect and its customers as they
provide to themselves and their own customers.

Form 481 section 1210
TruConnect Communications, Inc.
Lifeline Offering
Terms&Conditions maintained at www.truconliect.com
Plan Minutes Text Data Net Cost Net Cost to Effective
to Lifeline Tribal Lifeline
Customer Customer
Lifeline Basic Unlimited Unlimited 4.5GB $0.00 N/A Dec 2020
Lifeline Tribal Unlimited Unlimited 10 GB NIA $0.00 Apr 2024
Plans Include:
• Free SIM card
• Free smart phone device for Tribal subscribers
• Unlimited Calls to Canada,Mexico,Korea,Vietnam,and China(first 10 unique numbers
each month)
• Free calls to Company Customer Service
• Free calls to 911 emergency services
• Free access to Voicemail,Caller-ID,Call Waiting,Call Forwarding,and 3-Way Calling
• Free Domestic Long Distance
• Data at 3G speeds or higher
• Free Wefi\V App
• Free MyAccount App
Additional voice and data usage available for purchase
Data and International Talk refill options can be purchased using a subscribers MyAccotuit App
or using the MyAccount website https://my.truconnect.com/