20260701Airvoice Wireless LLC ETC Affidavit.pdf

State of _Texas } CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
__ )ss OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
County of_Harris ") PROTECTION,ABILITY TO REMAIN FUNCTIONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH-COST SUPPORT. RECEIVED
JULY 1, 2026
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER IDAHO PUBLIC
UTILITIES COMMISSION
The Idaho Public Utilities Commission Order No. 29841 requires that Eligible Telecommunications Carriers
(ETC)certify that it is compliant with applicable service quality standards and consumer protection rules;and
ETGs must demonstrate the ability to remain functional in emergencies. In addition,the Commission must file
an annual certification with the USAC and the FCC that all federal high-cost support provided to ETCs within
the State of Idaho will be used only for the provision,maintenance,and upgrading of facilities and services for
which the support is intended. Accordingly,the undersigned states and verifies under oath the following:
AIR VOICE
1. WIRELESS..LLC dba
I am an officer of AlrTalk Wireless _,an eligible telecommunications carrier for receiving federal
universal service support under section 214(e)of the Telecommunications Act of 1996 in the state of
Idaho.
2. 1 am familiar with the Company's day-today operations in the state of Idaho and with the States service
quality standards and consumer protection rules as set forth in Commission Order No,29841.
AIR VOICE
3, WIRELESS,LLC dba
Airralk Wireless is complying with applicable service quality standards and consumer
protection rules of the Federal Communications Commission and the Idaho Public Utilities
Commission.
4. 1 certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No,29841 and in 47 C.F.R.§54.201(a)(2).
AIR VOICE
WIRELESS,LLC
5, 1 also certify that all federal universal service support funds received by dba AlrTalls Wireless during
the current calendar year will be used in a manner consistent with section 254(e);that is,for the
provision,maintenance,and upgrading of facilities and services for which the support is intended. The
company wall continue to comply for the period of January 1,2027 ,through December 31,2027 to be
eligible for federal universal service fund support.
6. This verification and affidavit is provided to be the Idaho Public Utilities Commission to enable the IPUC
to certify to the FCC that federal universal service support received by the eligible carriers in the state
will be used in a manner consistent with Section 254(e)of the Telecommunications Act.
Hel;r u"Tan-CEO -
Namefride
L, 1" --
SUBSCRIBED AND SWORN to before me this �;��i� day of
Notary Public for ' residing at_ 'ice
My Commission expires
" QCTAV A CLANTON
m My Notary llgl,�,„#,t3.2188iJd
o,iy RAF• Expitesu Septet€ r 25,2027

Privileged and Contains Confidential Infomation
AkNloice' 'ireless,LLC FCC Form 481
State:ID OMB Control#:3060-0996(High Cost)&
SAC:479032 306M819 4Low Income),December 2020
498 ED:143037108 Program Year:2027
Filing Type and Contact Info
Filing Type
This information has been preselected based on High Cost and Lifeline program support paid out it the previous
calendar year.If you think the filing type is incorrect,please contact USAC.
High Cost(Section 54.313)
1 Lifeline(Section 54.422)
Contact Information
Include contact information for the person best able to answer questions about this form.
Contact Name(030)
lOctavia Clanton
Phone#(035) Ext.(optional)
[phone]
Contact Email Address(039)
[e-mail]
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Privileged and Contains Confidential Information
AirVoice Wireless,LLC FCC Form 481
State:lD OMB Control#:3060-0986(High Cost)&
SAC:479032 3060-0819(Low Income).December 2020
498 ED:143037108 Program Year:2027
Service Outage Reporting (Voice) (200)
Reportable Outages
For the prior calendar year,were there any reportable voice service outages?(210)
Yes :.%No
Upload Service Outage Data(220)
Service Outage Data Template
CSV only
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Privileged and Contains Confidential Information
AirVoice Wireless,LLC FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SAC:479032 3060-0819(Low Income).December 2020
498 ED:143037108 Program Year:2027
Number of Complaints per 1,000 Customers (400)
Report Voice Complaints
How you would like to report voice complaints(zero or greater)for voice telephony service in the prior
calendar year for each service area in which you are designated an ETC for any facilities you own,operate,
lease,or otherwise utilize.(400)
Enter complaints per 1000 customers for fixed voice(410)
Enter complaints per 1000 customers for mobile voice(420)
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Privileged and Contains Confidential Information
AirVoice Wireless,LLC FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SAC:479032 3060-0819(Low Income).December 2020
498 ED:143037108 Program Year:2027
Compliance with Service Quality Standards and Consumer Protection
Rules (500)
Certify
Compliance with Minimum Service Standards(515)
Does the carrier comply with applicable minimum service standards?
Yes k._%No
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Privileged and Contains Confidential Information
AirVoice Wireless,LLC FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SAC:479032 3060-0819(Low Income).December 2020
498 ED:143037108 Program Year:2027
Functionality in Emergency Situations (600)
Certify
Functionality in Emergency Situations Certification(600)
Is the carrier able to function in emergency situations?
'..%Yes ,No
Descriptive Document for Functionality in Emergency Situations(610)
PDF only
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Paivileged and Contains Confidential Infoimation
AkNloice' 'ireiess,LLC FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SAC:479032 306M819(Low Income),December 2020
498 ED:143037108 Program Year:2027
Operating Companies (800)
Carrier Names
Validate the information listed above(811)by selecting one of the following:
(' Holding Company/Affiliate name listed above is correct.(811 A)
This study area does not have a Holding Company/Affiliate name.(811 f3)
Holding Company/Affiliate name listed above is NOT correct.(811 B)
The correct Holding Company/Affiliate name is(811 C):
Operating Company
Operating Company(812)
Upload Operating Company Data(813A,813B,813C)(Optional)
Operating Company Data Template
CSV only
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Paivileged and Contains Confidential Infomation
AlrVoice'Wireless,LLC FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SAC:479032 306M819 4Low Income),December 2020
498 ED:143037108 Program Year:2027
Certifications
Supply Chain Certifications
Section 54.9: Prohibition on the Use of Funds
I certify under penalty of perjury that no universal service support has been or will be used to purchase,obtain,
maintain,improve,or otherwise support any equipment or services produced or provided by any company
designated by the Federal Communications Commission as posing a national security threat to the integrity of
communications networks or the communications supply chain since the effective date of the designations.
If No is selected,a waiver is required for each SAC which is not certified.
( Yes 0 No
Upload Waiver Document
PDF only
Section 54.10: Prohibition on the Use of Certain Federal Subsidies
I certify that no federal subsidy made available through a program administered by the Commission that provides
funds to be used for the capital expenditures necessary for the provision of advanced communications services has
been or will be used to purchase,rent,lease,or otherwise obtain,any covered communications equipment or
service,or maintain any covered communications equipment or service previously purchased,rented,leased,
otherwise obtained,as required by 47 C.F.R.Section 54.10.
If No is selected,a waiver is required for each SAC which is not certified.
t"..%Yes No
Upload Waiver Document
PDF only
Section 54.11: Requirements to Remove and Replace
Prior to answering,review section 64.11 of the Commission's rules(47 CFR Section 54.11).Answer Yes if either(1)
you comply with section 54.11(a),meaning you do not use covered communications equipment or services,or(2)
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Paivileged and Contains Confidential Infomation
AirVoice Wireless,LLC FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SAC:479032 306M819(Low Income),December 2020
498 ED:143037108 Program Year:2027
section 54.11(d)applies to you,meaning you are not yet subject to section 54.11(a)because you are a
Reimbursement Program recipient with an unexpired removal;replacement,and disposal term per section 1.50004
(h)of the Commission's rules(47 CFR Section 1.50004(h)).Answer No if you do not comply with section 54.11(a),
meaning you do use covered communications equipment or services.
Yes :...I No
Accuracy Certifications
Certify
Ed I certify that t am an officer of the reporting carrier;my responsibilities include ensuring the accuracy of the annual
reporting requirements for universal service support recipients;and,to the best of my knowledge,the information
reported on this form and in any attachments is accurate.
R I understand that making willful false statements in any part of this report and/or in these certifications is
punishable by fine or imprisonment pursuant to 47 U.S.C.Sections 416(c),503(b)(1)(l3),and 18 U.S.C.Section 1001.
Signature
Officer Narne
octavia clanton
Title
compliance associate
Received Date
2026-06-22
ni understand this is a digital signature,and is the same as if I signed my name with a pen.
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Air Voice Wireless, LLC d/b/a AirTalk Wireless
Form 481 section 510
Service Quality and Consumer Protection
The Company is committed to satisfying all applicable state and federal requirements related to
consumer protection and service duality standards.
The Company complies with the Cellular Telecommunications and Internet Association's
(CTIA)Consumer Code for Wireless Service.
1. Disclose Rates and Terms of Service—These are fully disclosed in advertising as well as on
the Company's website.
2. Make Coverage Maps Available—Coverage maps are available on the Company's website.
3. Provide contract terms—the Company does not employ contracts.
4.Allow a trial service—Since Lifeline customers receive free service,there is no commitment
to the service on their part. If the service does not suit their needs,they can cancel service
at any time without penalty.
5. Provide Specific Disclosure in advertising—All Company advertising, including its website,
fully discloses charges and service parameters.
6.Separately Identify Carrier Charges from Tax on Billing Statements—the Company does not
render billing statements to its prepaid customers, but for every transaction they make,
service charges vs.taxes are fully described.
7. Provide Customers with the Right to Terminate Service Upon Changes to Their Contract—
As mentioned, we don't employ contracts so this provision does not apply. Customers can,
however,cancel service at any time without penalty.
8. Provide Ready Access to Customer Service—Customers can call customer service for free
by dialing 611 or an 800 number. These numbers are disclosed on the Company's website
and in advertising and customer welcome materials.
9.Promptly Respond to Customer Inquiries and Complaints from Government Agencies—We
promptly respond to all complaints. If a customer care representative cannot help a
customer,we have an escalation process. The Company is committed to resolving customer
questions,concerns and complaints in a swift and satisfactory manner.
10.Privacy Policy—The Company protects the privacy of customer information in accordance
with applicable federal and state laws. Our privacy policy is available, via link, on every page
of the Company's website.
11. Provide Consumers with Free Notifications for Voice, Data and Messaging Usage, and
International Roaming—Because the Company's service is prepaid,customers are not able to
incur overage charges. However,the Company provides, at no charge,(a) an optional end of
call notification to consumers of domestic wireless plans that include limited data allowances
when consumers utilize the service;and(b)an optional end of call notification to consumers
of domestic voice and messaging plans that include limited voice and messaging allowances
when consumers utilize the service. The Company also clearly and conspicuously discloses
tools or services that enable consumers to track, monitor and/or set limits on voice,
messaging and data usage.

Air Voice Wireless, LLC d/b/a AirTalk Wireless
Form 481 section 510
12. Abide by the following principles regarding the ability of customers, former customers,
and individual owners of eligible devices to unlock phones and tablets, ("mobile wireless
devices")that are locked by or at the direction of the carrier—
(1) Disclosure. The Company has posted on its website its clear, concise, and readily
accessible policy on postpaid and/or prepaid mobile wireless device unlocking.
(2) Postpaid Unlocking Policy. Not Applicable.
(3) Prepaid Unlocking Policy. Upon request, the Company will unlock prepaid mobile
wireless devices no later than one year after initial activation, consistent with
reasonable time, payment or usage requirements.
(4) Notice. The Company will clearly notify customers that their devices are eligible for
unlocking at the time when their devices are eligible for unlocking or automatically
unlock devices remotely when devices are eligible for unlocking, without additional
fee.The Company reserves the right to charge non-customers/nonformer-customers
with a reasonable fee for unlocking requests.Notice to prepaid customers may occur
at point of sale,at the time of eligibility,or through a clear and concise statement of
policy on the Company's website.
(5) Response Time.Within two business days after receiving a request,the Company will
unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the
eligible device, or provide an explanation of why the device does not qualify for
unlocking,or why the carrier reasonably needs additional time to process the request.
(6) Deployed Personnel Unlocking Policy. The Company will unlock mobile wireless
devices for deployed military personnel who are customers in good standing upon
provision of deployment papers.
The Company reserves the right to decline an unlock request if it has a reasonable basis to
believe the request is fraudulent or the device is stolen.

Air Voice Wireless, LLC d/b/a AirTalk Wireless
Form 481 section 610
Functionality-in Emergency Situations
As a reseller,the Company relies upon its underlying facilities-based carriers for Rinctionality
in emergency situations. The Company obtains from AT&T Mobility("AT&T")and T-
Mobile the network infrastructure and wireless transmission facilities to allow the Company
to operate as a Mobile Virtual Network Operator("MVNO"). Through these agreements,the
Company provides to its customers the same ability to remain functional in emergency
situations as currently provided by AT&T and T-Mobile to their own customers. As Tier I
carriers,AT&T and T-Mobile have redundancies,back-up generator power and an extensive
disaster recovery program. The AT&T and T-Mobile wireless networks have reasonable
amounts of back-up power and the ability to reroute traffic around damaged facilities and
manage traffic spikes resulting from emergency situations. As a reseller of AT&T and T-
Mobile,these capabilities benefit AirTalk Wireless customers.