HomeMy WebLinkAbout20161115AVU to Staff 27.docAVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 11/10/2016
CASE NO.: AVU-E-16-06 WITNESS: Dan Johnson
REQUESTER: IPUC RESPONDER: Renee Coelho
TYPE: Production Request DEPARTMENT: DSM
REQUEST NO.: Staff-27 TELEPHONE: (509) 495-8607
REQUEST:
In 2014, only 4 participants received one-on-one education from the Community Action Partnership as part of the ConEd Grant. How were these participants chosen? Why were so few participants involved in one-on-one education? Please provide a detailed explanation of the process and materials used in educating participants.
RESPONSE:
In 2014, the Community Action Partnership Con Ed Specialist focused on the personalized usage letters as the primary communication strategy.
One-on-one education is conducted by two different means, either the Con Ed specialist accompanies the weatherization crew when they conduct an audit of a home, or during an in-office session.
The Con Ed Specialist conducts one-on-one education with agency clients who have high usage and shares no-cost, low-cost tips for saving energy. Examples of education tips include cleaning or replacing their furnace filters, and adjusting hot water heater temperatures (brochures are attached in Staff_PR_27 Attachment A).
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