HomeMy WebLinkAbout20260629I-Wireless LLC ETC Affidavit.pdf RECEIVED
JUNE 29, 2026
IDAHO PUBLIC
UTILITIES COMMISSION
State of _Kentucky) CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
)ss OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
County of Campbell ) PROTECTION,ABILITY TO REMAIN FUNCTIONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH-COST SUPPORT.
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The Idaho Public Utilities Commission Order No.29841 requires that Eligible Telecommunications Carriers
(ETC)certify that it is compliant with applicable service quality standards and consumer protection rules;and
ETCs must demonstrate the ability to remain functional in emergencies. In addition,the Commission must file
an annual certification with the USAC and the FCC that all federal high-cost support provided to ETCs within
the State of Idaho will be used only for the provision, maintenance,and upgrading of facilities and services for
which the support is intended. Accordingly,the undersigned states and verifies under oath the following:
1- I am an officer of i-wireless,LLC ,an eligible telecommunications carrier for receiving federal
universal service support under section 214(e)of the Telecommunications Act of 1996 in the state of
Idaho.
2. 1 am familiar with the Company's day-to-day operations in the state of Idaho and with the State's service
quality standards and consumer protection rules as set forth in Commission Order No.29841.
3. i-wireless,LLC is complying with applicable service quality standards and consumer
protection rules of the Federal Communications Commission and the Idaho Public Utilities
Commission.
4. 1 certify to the Commission that the Company is able to remain functional in emergencies as set forth in
Commission Order No.29841 and in 47 C.F.R.§54,201(a)(2).
5. 1 also certify that all federal universal service support funds received by_i-wireless,LLC during
the current calendar year will be used in a manner consistent with section 254(e);that is,for the
provision,maintenance,and upgrading of facilities and services for which the support is intended. The
company will continue to comply for the period of January 1,2027 ,through December 31,2027 to be
eligible for federal universal service fund support.
6. This verification and affidavit is provided to be the Idaho Public Utilities Commission to enable the IPUC
to certify to the FCC that federal universal service support received by the eligible carriers in the state
will be used in a manner consistent with Section 254(e)of the Telecommunications Act.
Sean Cullen-CFO
Name/Title
Date
SUBSCRIBED AND SWORN to before me 1his rT11- day of LI D
Notary Pubird for residing at
My Commission expires 1g
VICTORIA HELENE LANE
Commonwealth of Kentucky
Notary Public-Comm.#KYNP73080
My Commission Expires 02-04-2029
Privileged and Contains Confidential Infomation
I-Wireless,LLC FCC Form 481
State:ID OMB Control#:3060-0996(High Cost)&
SaC:479020 306M819(Low Income),December 2020
498 ED:143035427 Program Year:2027
Filing Type and Contact Info
Filing Type
This information has been preselected based on High Cost and Lifeline program support paid out it the previous
calendar year.If you think the filing type is incorrect,please contact USAC.
High Cost(Section 54.313)
1 Lifeline(Section 54.422)
Contact Information
Include contact information for the person best able to answer questions about this form.
Contact Name(030)
Len Rose
Phone#(035)
(859)816-9378
Contact Email Address(039)
enrose@iwirelesshome.com
Page 1 of 4
Manage your account at www.usac.org HC Customer Support:hccert@usac.org
Privileged and Contains Confidential Information
I-N3'ireless,LLC FCC Form 481
State:ID OMB Control#:3060-0986(High Cost)&
SaC:479020 3060-0819(Low Income).December 2020
498 ED:143035427 Program Year:2027
Lifeline Terms and Conditions (1200)
Upload Document or Link Website
Upload a descriptive document(s)AND/OR reference a specific link to your company's website.
Terms&Conditions of Voice Telephony Lifeline Plans(1210)
479020I DTermsplanl210.pdf
PDF only
AND/OR
Link to Public Website(1220)
lhttps://www.accesswireless.com/supporttterms#and#conditions
Confirm Information
Check these boxes below to confirm that the attached PDF,on line 1210,or the website listed,on line 1220,contains
the required information pursuant to Section 54.422(a)(2)annual reporting for ETCs receiving low-income support,
carriers must annually report:
Z Information describing the terms and conditions of any voice telephony service plans offered to Lifeline
subscribers(12.21)
Details on the number of minutes provided as part of the plan(1222)
..'..�Additional charges for toll calls,and rates for each such plan(1223)
Page 2 of 4
Manage your account at www.usac.org HC Customer Support:hccert@usac.org
Paivileged and Contains Confidential Infomation
I-Wireless,LLC FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SaC:479020 306M819(Low Income),December 2020
498 ED:143035427 Program Year:2027
Certifications
Supply Chain Certifications
Section 54.9: Prohibition on the Use of Funds
I certify under penalty of perjury that no universal service support has been or will be used to purchase,obtain,
maintain,improve,or otherwise support any equipment or services produced or provided by any company
designated by the Federal Communications Commission as posing a national security threat to the integrity of
communications networks or the communications supply chain since the effective date of the designations.
If No is selected,a waiver is required for each SAC which is not certified.
( Yes 0 No
Section 54.10: Prohibition on the Use of Certain Federal Subsidies
I certify that no federal subsidy made available through a program administered by the Commission that provides
funds to be used for the capital expenditures necessary for the provision of advanced communications services has
been or will be used to purchase,rent,lease,or otherwise obtain,any covered communications equipment or
service,or maintain any covered communications equipment or service previously purchased,rented,leased,
otherwise obtained,as required by 47 C.F.R.Section 54.10.
If No is selected,a waiver is required for each SAC which is not certified.
+' Yes 0 No
Section 54.11: Requirements to Remove and Replace
Prior to answering,review section 54.11 of the Commission's rules(47 CFR Section 54.11).Answer Yes if either(1)
you comply with section 54.11(a),meaning you do not use covered communications equipment or services,or(2)
section 54.11(d)applies to you,meaning you are not yet subject to section 54.11(a)because you are a
Reimbursement Program recipient with an unexpired removal,replacement,and disposal term per section 1.50004
(h)of the Commission's rules(47 CFR Section 1.50004(h)).Answer No if you do not comply with section 54.11(a),
meaning you do use covered communications equipment or services.
(i j Yes 0 No
Page 3 of 4
Manage your account at www.usac.org HC Customer Support:hccert@usac.org
Paivileged and Contains Confidential Infomation
I-R%ireless,LLC FCC Form 481
State:ID OMB Control*3060-0996(High Cost)&
SaC:479020 306M819(Low Income),December 2020
498 ED:143035427 Program Year:2027
Accuracy Certifications
Certify
FI 1 certify that I am an officer of the reporting carrier;my responsibilities include ensuring the accuracy of the annual
reporting requirements for universal service support recipients;and;to the best of my knowledge.the information
reported on this form and in any attachments is accurate.
0 1 understand that making willful false statements in any part of this report andlor in these certifications is
punishable by fine or imprisonment pursuant to 47 U.S.C.Sections 416(c),503(b)(1)(B),and 18 U.S.C.Section 1001.
Signature
Officer Name
Sean Cullen
Title
CFO
Received Cate
2026-06-17
understand this is a digital signature;and is the sarne as if I signed my name with a pen.
Page 4 of 4
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Form 481 section 610
i-wireless, LLC
Functionality,in Emergency Situations
As a reseller,the Company relies upon its underlying facilities-based carrier for fiinctionality
in emergency situations. Through the Company's agreement with its underlying carrier, T-
Mobile(previously Sprint,before Sprint merged with T-Mobile),the Company has the ability
to remain fi►nctional in emergency situations. The T-Mobile wireless network has reasonable
amounts of back-up power and the ability to reroute traffic around damaged facilities and
manage traffic spikes resulting from emergency situations. Each cell site in the T-Mobile's
network is equipped with two to four hours of battery back-up power. Many cell sites in the
T-Mobile network provide overlapping coverage for neighboring areas,ensuring that
coverage continues in the event of damage to a particular facility. These neighboring cell sites
can be adjusted to provide coverage to a wider service area in the event of an emergency. As
an MVNTO of T-Mobile,these capabilities benefit i-wireless customers.
Form 481 section 510
i-wireless,LLC
Service Quality and Consumer Protection
The Company is committed to satisfying all applicable state and federal requirements related
to consumer protection and service quality standards.
The Company complies with the Cellular Telecommunications and Internet Association's
(CTIA)Consumer Code for Wireless Service.
1. Disclose Rates and Terms of Service—These are fully disclosed in advertising as well as on
the Company's website.
2. Make Coverage Maps Available—Coverage maps are available on the Company's website;
by inputting a zip code,customers can see a map of the coverage in that area.
3. Provide contract terms—this does not apply since i-wireless does not employ contracts.
4.Allow a trial service— Since Lifeline customers receive free service,there is no
commitment to the service on their part. If the service does not suit their needs,they can
cancel service at any time without penalty.
5. Provide Specific Disclosure in advertising—All Company advertising,including its website,
fully discloses charges and service parameters.
6.Separately Identify Carrier Charges from Tax on Billing Statements—i-wireless does not
render billing statements to its prepaid customers,but for every transaction they make,
service charges vs.taxes are fully described.
7. Provide Customers with the Right to Terminate Service Upon Changes to Their Contract—
As mentioned,we don't employ contracts so this provision does not apply. Customers can,
however,cancel service at any time without penalty.
8. Provide Ready Access to Customer Service—Customers can call customer service for free
by dialing 611 or an 800 number. These numbers are disclosed on the Company's website
and in advertising and customer welcome materials. Of note,our customer care service
provides exceptional service that generally well exceeds our prepaid wireless peers. We
have deployed technology whereby customers are offered a convenient call back, if the hold
time will be more than 2 minutes due to peak traffic periods. Customers may also access
Customer Service online through the Company's website.
9. Promptly Respond to Customer Inquiries and Complaints from Government Agencies—
We promptly respond to all complaints. If a customer care representative cannot help a
customer,we have an escalation process. i-wireless is committed to resolving customer
questions,concerns and complaints in a swift and satisfactory manner.
10. Privacy Policy—Cur privacy policy is available,via link,on every page of the Company's
website. Our Terms and Conditions also summarize the privacy policy and refer customers
to the more extensive privacy policy itself,for more information.
11. Provide Consumers with Free Notifications for Voice, Data and Messaging Usage,and
International Roaming—Because the Company's service is prepaid,customers are not able
to incur overage charges. However,the Company provides,at no charge,(a)a notification to
consumers of domestic wireless plans that include limited data allowances when consumers
approach their allowance for data usage; (b)a notification to consumers of domestic voice
and messaging plans that include limited voice and messaging allowances when consumers
approach their allowance for those services;and (c)a notification to consumers without an
Form 481 section 510
i-wireless,LLC
international roaming plan/package whose devices have registered abroad and who may
incur charges for international usage. The Company also clearly and conspicuously discloses
tools or services that enable consumers to track, monitor and/or set limits on voice,
messaging and data usage.
12.Abide by the following principles regarding the ability of customers,former customers,
and individual owners of eligible devices to unlock phones and tablets, ("mobile wireless
devices")that are locked by or at the direction of the carrier—
(1)Disclosure.The Company has posted on its website its clear,concise,and readily
accessible policy on postpaid and/or prepaid mobile wireless device unlocking.
(2)Postpaid Unlocking Policy.Not Applicable.
(3)Prepaid Unlocking Policy. Upon request,the Company will unlock prepaid mobile
wireless devices no later than one year after initial activation,consistent with
reasonable time, payment or usage requirements.
(4)Notice.The Company will clearly notify customers that their devices are eligible for
unlocking at the time when their devices are eligible for unlocking or automatically
unlock devices remotely when devices are eligible for unlocking,without additional
fee.The Company reserves the right to charge non-customers/nonformer-
customers with a reasonable fee for unlocking requests. Notice to prepaid
customers may occur at point of sale, at the time of eligibility,or through a clear and
concise statement of policy on the Company's website.
(5)Response Time.Within two business days after receiving a request,the Company will
unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the
eligible device,or provide an explanation of why the device does not qualify for
unlocking,or why the carrier reasonably needs additional time to process the
request.
(6)Deployed Personnel Unlocking Policy.The Company will unlock mobile wireless
devices for deployed military personnel who are customers in good standing upon
provision of deployment papers.
The Company reserves the right to decline an unlock request if it has a reasonable basis to
believe the request is fraudulent or the device is stolen.
Form 481 section 1210
i-wireless,LLC's"Access Wireless"Lifeline Rate Plans
Non-Tribal
Broadband Tribal Plan
Bundle
Voice Minutes (non-rollover) 1,250 Unlimited
Text Unlimited Unlimited
Data 4.5 GB 6 GS
Additional Airtimel Available with purchase of Top Up
Free Data-Capable Device X X
Local Calls X X
Nationwide Long Distance X X
Voicemail,Caller ID,Call Waiting X X
Free 911 X X
Free 611 X X
Balance Inquiries X X
Text Included X X
Data Allowance X X
Retail Price n/a I n/a
Federal Subsidy $9.25 $34.25
State Subsidy $3,50 $3.50
Lifeline Consumer Price $0 1 $0
ACCESS WIRELESS TOP UPS*
Purchased Text(SMS/MMS) Data
Minutes
$5 250 Unlimited 500 MB
$10 500 Unlimited 1 GB
$15 1000 Unlimited 3 GB
$25 Unlimited Unlimited 5 GB
$35 Unlimited Unlimited 7 GB
$50 Unlimited Unlimited 10GB
$701 Unlimited Unlimited 2OGB
$1101 Unlimited Unlimited SOGB
*Valid for 30 days from date applied to account
For full Terms and Conditions,please see https://www.accesswireless.com/support/terms-and-conditions
For full Terms and Conditions,see https://www.accesswireless,com/support/terms-and-conditions