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HomeMy WebLinkAbout20260629I-Wireless LLC ETC Affidavit.pdf RECEIVED JUNE 29, 2026 IDAHO PUBLIC UTILITIES COMMISSION State of _Kentucky) CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER )ss OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER County of Campbell ) PROTECTION,ABILITY TO REMAIN FUNCTIONAL IN EMERGENCIES, AND USE OF FEDERAL HIGH-COST SUPPORT. AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER The Idaho Public Utilities Commission Order No.29841 requires that Eligible Telecommunications Carriers (ETC)certify that it is compliant with applicable service quality standards and consumer protection rules;and ETCs must demonstrate the ability to remain functional in emergencies. In addition,the Commission must file an annual certification with the USAC and the FCC that all federal high-cost support provided to ETCs within the State of Idaho will be used only for the provision, maintenance,and upgrading of facilities and services for which the support is intended. Accordingly,the undersigned states and verifies under oath the following: 1- I am an officer of i-wireless,LLC ,an eligible telecommunications carrier for receiving federal universal service support under section 214(e)of the Telecommunications Act of 1996 in the state of Idaho. 2. 1 am familiar with the Company's day-to-day operations in the state of Idaho and with the State's service quality standards and consumer protection rules as set forth in Commission Order No.29841. 3. i-wireless,LLC is complying with applicable service quality standards and consumer protection rules of the Federal Communications Commission and the Idaho Public Utilities Commission. 4. 1 certify to the Commission that the Company is able to remain functional in emergencies as set forth in Commission Order No.29841 and in 47 C.F.R.§54,201(a)(2). 5. 1 also certify that all federal universal service support funds received by_i-wireless,LLC during the current calendar year will be used in a manner consistent with section 254(e);that is,for the provision,maintenance,and upgrading of facilities and services for which the support is intended. The company will continue to comply for the period of January 1,2027 ,through December 31,2027 to be eligible for federal universal service fund support. 6. This verification and affidavit is provided to be the Idaho Public Utilities Commission to enable the IPUC to certify to the FCC that federal universal service support received by the eligible carriers in the state will be used in a manner consistent with Section 254(e)of the Telecommunications Act. Sean Cullen-CFO Name/Title Date SUBSCRIBED AND SWORN to before me 1his rT11- day of LI D Notary Pubird for residing at My Commission expires 1g VICTORIA HELENE LANE Commonwealth of Kentucky Notary Public-Comm.#KYNP73080 My Commission Expires 02-04-2029 Privileged and Contains Confidential Infomation I-Wireless,LLC FCC Form 481 State:ID OMB Control#:3060-0996(High Cost)& SaC:479020 306M819(Low Income),December 2020 498 ED:143035427 Program Year:2027 Filing Type and Contact Info Filing Type This information has been preselected based on High Cost and Lifeline program support paid out it the previous calendar year.If you think the filing type is incorrect,please contact USAC. High Cost(Section 54.313) 1 Lifeline(Section 54.422) Contact Information Include contact information for the person best able to answer questions about this form. Contact Name(030) Len Rose Phone#(035) (859)816-9378 Contact Email Address(039) enrose@iwirelesshome.com Page 1 of 4 Manage your account at www.usac.org HC Customer Support:hccert@usac.org Privileged and Contains Confidential Information I-N3'ireless,LLC FCC Form 481 State:ID OMB Control#:3060-0986(High Cost)& SaC:479020 3060-0819(Low Income).December 2020 498 ED:143035427 Program Year:2027 Lifeline Terms and Conditions (1200) Upload Document or Link Website Upload a descriptive document(s)AND/OR reference a specific link to your company's website. Terms&Conditions of Voice Telephony Lifeline Plans(1210) 479020I DTermsplanl210.pdf PDF only AND/OR Link to Public Website(1220) lhttps://www.accesswireless.com/supporttterms#and#conditions Confirm Information Check these boxes below to confirm that the attached PDF,on line 1210,or the website listed,on line 1220,contains the required information pursuant to Section 54.422(a)(2)annual reporting for ETCs receiving low-income support, carriers must annually report: Z Information describing the terms and conditions of any voice telephony service plans offered to Lifeline subscribers(12.21) Details on the number of minutes provided as part of the plan(1222) ..'..�Additional charges for toll calls,and rates for each such plan(1223) Page 2 of 4 Manage your account at www.usac.org HC Customer Support:hccert@usac.org Paivileged and Contains Confidential Infomation I-Wireless,LLC FCC Form 481 State:ID OMB Control*3060-0996(High Cost)& SaC:479020 306M819(Low Income),December 2020 498 ED:143035427 Program Year:2027 Certifications Supply Chain Certifications Section 54.9: Prohibition on the Use of Funds I certify under penalty of perjury that no universal service support has been or will be used to purchase,obtain, maintain,improve,or otherwise support any equipment or services produced or provided by any company designated by the Federal Communications Commission as posing a national security threat to the integrity of communications networks or the communications supply chain since the effective date of the designations. If No is selected,a waiver is required for each SAC which is not certified. ( Yes 0 No Section 54.10: Prohibition on the Use of Certain Federal Subsidies I certify that no federal subsidy made available through a program administered by the Commission that provides funds to be used for the capital expenditures necessary for the provision of advanced communications services has been or will be used to purchase,rent,lease,or otherwise obtain,any covered communications equipment or service,or maintain any covered communications equipment or service previously purchased,rented,leased, otherwise obtained,as required by 47 C.F.R.Section 54.10. If No is selected,a waiver is required for each SAC which is not certified. +' Yes 0 No Section 54.11: Requirements to Remove and Replace Prior to answering,review section 54.11 of the Commission's rules(47 CFR Section 54.11).Answer Yes if either(1) you comply with section 54.11(a),meaning you do not use covered communications equipment or services,or(2) section 54.11(d)applies to you,meaning you are not yet subject to section 54.11(a)because you are a Reimbursement Program recipient with an unexpired removal,replacement,and disposal term per section 1.50004 (h)of the Commission's rules(47 CFR Section 1.50004(h)).Answer No if you do not comply with section 54.11(a), meaning you do use covered communications equipment or services. (i j Yes 0 No Page 3 of 4 Manage your account at www.usac.org HC Customer Support:hccert@usac.org Paivileged and Contains Confidential Infomation I-R%ireless,LLC FCC Form 481 State:ID OMB Control*3060-0996(High Cost)& SaC:479020 306M819(Low Income),December 2020 498 ED:143035427 Program Year:2027 Accuracy Certifications Certify FI 1 certify that I am an officer of the reporting carrier;my responsibilities include ensuring the accuracy of the annual reporting requirements for universal service support recipients;and;to the best of my knowledge.the information reported on this form and in any attachments is accurate. 0 1 understand that making willful false statements in any part of this report andlor in these certifications is punishable by fine or imprisonment pursuant to 47 U.S.C.Sections 416(c),503(b)(1)(B),and 18 U.S.C.Section 1001. Signature Officer Name Sean Cullen Title CFO Received Cate 2026-06-17 understand this is a digital signature;and is the sarne as if I signed my name with a pen. Page 4 of 4 Manage your account at www.usac.org HC Customer Support:hccert@usac.org Form 481 section 610 i-wireless, LLC Functionality,in Emergency Situations As a reseller,the Company relies upon its underlying facilities-based carrier for fiinctionality in emergency situations. Through the Company's agreement with its underlying carrier, T- Mobile(previously Sprint,before Sprint merged with T-Mobile),the Company has the ability to remain fi►nctional in emergency situations. The T-Mobile wireless network has reasonable amounts of back-up power and the ability to reroute traffic around damaged facilities and manage traffic spikes resulting from emergency situations. Each cell site in the T-Mobile's network is equipped with two to four hours of battery back-up power. Many cell sites in the T-Mobile network provide overlapping coverage for neighboring areas,ensuring that coverage continues in the event of damage to a particular facility. These neighboring cell sites can be adjusted to provide coverage to a wider service area in the event of an emergency. As an MVNTO of T-Mobile,these capabilities benefit i-wireless customers. Form 481 section 510 i-wireless,LLC Service Quality and Consumer Protection The Company is committed to satisfying all applicable state and federal requirements related to consumer protection and service quality standards. The Company complies with the Cellular Telecommunications and Internet Association's (CTIA)Consumer Code for Wireless Service. 1. Disclose Rates and Terms of Service—These are fully disclosed in advertising as well as on the Company's website. 2. Make Coverage Maps Available—Coverage maps are available on the Company's website; by inputting a zip code,customers can see a map of the coverage in that area. 3. Provide contract terms—this does not apply since i-wireless does not employ contracts. 4.Allow a trial service— Since Lifeline customers receive free service,there is no commitment to the service on their part. If the service does not suit their needs,they can cancel service at any time without penalty. 5. Provide Specific Disclosure in advertising—All Company advertising,including its website, fully discloses charges and service parameters. 6.Separately Identify Carrier Charges from Tax on Billing Statements—i-wireless does not render billing statements to its prepaid customers,but for every transaction they make, service charges vs.taxes are fully described. 7. Provide Customers with the Right to Terminate Service Upon Changes to Their Contract— As mentioned,we don't employ contracts so this provision does not apply. Customers can, however,cancel service at any time without penalty. 8. Provide Ready Access to Customer Service—Customers can call customer service for free by dialing 611 or an 800 number. These numbers are disclosed on the Company's website and in advertising and customer welcome materials. Of note,our customer care service provides exceptional service that generally well exceeds our prepaid wireless peers. We have deployed technology whereby customers are offered a convenient call back, if the hold time will be more than 2 minutes due to peak traffic periods. Customers may also access Customer Service online through the Company's website. 9. Promptly Respond to Customer Inquiries and Complaints from Government Agencies— We promptly respond to all complaints. If a customer care representative cannot help a customer,we have an escalation process. i-wireless is committed to resolving customer questions,concerns and complaints in a swift and satisfactory manner. 10. Privacy Policy—Cur privacy policy is available,via link,on every page of the Company's website. Our Terms and Conditions also summarize the privacy policy and refer customers to the more extensive privacy policy itself,for more information. 11. Provide Consumers with Free Notifications for Voice, Data and Messaging Usage,and International Roaming—Because the Company's service is prepaid,customers are not able to incur overage charges. However,the Company provides,at no charge,(a)a notification to consumers of domestic wireless plans that include limited data allowances when consumers approach their allowance for data usage; (b)a notification to consumers of domestic voice and messaging plans that include limited voice and messaging allowances when consumers approach their allowance for those services;and (c)a notification to consumers without an Form 481 section 510 i-wireless,LLC international roaming plan/package whose devices have registered abroad and who may incur charges for international usage. The Company also clearly and conspicuously discloses tools or services that enable consumers to track, monitor and/or set limits on voice, messaging and data usage. 12.Abide by the following principles regarding the ability of customers,former customers, and individual owners of eligible devices to unlock phones and tablets, ("mobile wireless devices")that are locked by or at the direction of the carrier— (1)Disclosure.The Company has posted on its website its clear,concise,and readily accessible policy on postpaid and/or prepaid mobile wireless device unlocking. (2)Postpaid Unlocking Policy.Not Applicable. (3)Prepaid Unlocking Policy. Upon request,the Company will unlock prepaid mobile wireless devices no later than one year after initial activation,consistent with reasonable time, payment or usage requirements. (4)Notice.The Company will clearly notify customers that their devices are eligible for unlocking at the time when their devices are eligible for unlocking or automatically unlock devices remotely when devices are eligible for unlocking,without additional fee.The Company reserves the right to charge non-customers/nonformer- customers with a reasonable fee for unlocking requests. Notice to prepaid customers may occur at point of sale, at the time of eligibility,or through a clear and concise statement of policy on the Company's website. (5)Response Time.Within two business days after receiving a request,the Company will unlock eligible mobile wireless devices or initiate a request to the OEM to unlock the eligible device,or provide an explanation of why the device does not qualify for unlocking,or why the carrier reasonably needs additional time to process the request. (6)Deployed Personnel Unlocking Policy.The Company will unlock mobile wireless devices for deployed military personnel who are customers in good standing upon provision of deployment papers. The Company reserves the right to decline an unlock request if it has a reasonable basis to believe the request is fraudulent or the device is stolen. Form 481 section 1210 i-wireless,LLC's"Access Wireless"Lifeline Rate Plans Non-Tribal Broadband Tribal Plan Bundle Voice Minutes (non-rollover) 1,250 Unlimited Text Unlimited Unlimited Data 4.5 GB 6 GS Additional Airtimel Available with purchase of Top Up Free Data-Capable Device X X Local Calls X X Nationwide Long Distance X X Voicemail,Caller ID,Call Waiting X X Free 911 X X Free 611 X X Balance Inquiries X X Text Included X X Data Allowance X X Retail Price n/a I n/a Federal Subsidy $9.25 $34.25 State Subsidy $3,50 $3.50 Lifeline Consumer Price $0 1 $0 ACCESS WIRELESS TOP UPS* Purchased Text(SMS/MMS) Data Minutes $5 250 Unlimited 500 MB $10 500 Unlimited 1 GB $15 1000 Unlimited 3 GB $25 Unlimited Unlimited 5 GB $35 Unlimited Unlimited 7 GB $50 Unlimited Unlimited 10GB $701 Unlimited Unlimited 2OGB $1101 Unlimited Unlimited SOGB *Valid for 30 days from date applied to account For full Terms and Conditions,please see https://www.accesswireless.com/support/terms-and-conditions For full Terms and Conditions,see https://www.accesswireless,com/support/terms-and-conditions