20260605Comment_1.pdf

The following complaint was submitted via PUCWeb:
Name: Jan Wasserburger
Submission Time: Jun 1 2026 1:20PM
Email:[e-mail]
Telephone: [phone]
Address: 46 Silk Stocking Row
Sagle , ID 83860
Name of Utility Company: Zipley Fiber
Contacted Utility:Yes
Comment: "I understand Zipley Fiber is facing multiple regulatory actions from the IPUC;
with good reason. This year alone,we have endured 3 separate phone outages lasting
several days. This time, a technician is expected to appear after 8 days of no phone service.
Sure, I have a cellphone (that does not get service at my rural home) and I could drive 3
miles and sit by the side of the road to conduct my business. How many phone calls does
your family make in a day?Yeah, me too. Add to that a contaminated well project, wedding,
medical projects-you get the gist.We did a rudimentary test that showed the service line
between the box at the end of the driveway and our house is the problem. It is 30+years
old. When it rains a lot the phone does not perform well. My guess is there is a splice/worn
out spot in the line.This has been going on for years (see previous complaint). There are not
enough technicians to fix their equipment/there is an interface problem/Zipley is doing
maintenance; excuses ad nauseum. Even the internet service is out in places in Sagle
(several day wait for remediation). As I understand it, Zipley is required by law to provide
reliable phone service to rural customers. There seems to be no problem with Zipley
accepting our monthly payments. Am I a troublemaker/Karen or simply a person who
expects a multinational company to uphold their end of'the deal'?Thank you; looking
forward to a resolution:'