20260527Compliance Filing - Summary of Rules.pdf

WATER RATES Emergency Contact: Bear Claw
Greg Spurgetis
Customer Charge: [phone]
Flat:$50.00 Third Party Operator Information: Water System ,
Martin Lowell
MISCELLANEOUS CHARGES [phone] LLC
• Reconnection Charge for Non-payment OFFICE hours are
or Cross Connection Control: $50.00 Monday—Thursday 9:00 a.m.to 5:00 p.m.
• Late Payment Charge: 1
Returned Payment Charge: $20.00 CLOSED FROM00 p.m.p.m.to 1:00 p.m.
• Friday 9:00 a.m.to 12:00 p. This Is a summary of the rules as
determined by Idaho Public Utilities
In most cases,these charges must be paid prior to Commission (IPUC). These rules cover
service being provided or restored.
REGULAR business hours are defined as 8:00 a.m. the rights and responsibilities of the
to 5:00 p.m.,except holidays recognized by the State customer and the utility. An explanation
of Idaho,and weekends.
See the Company's Tariff for details on charges, of rate schedules has also been
fees,and rates at http://www.puc.idaho.gov
included.
DEPOSIT
The IPUC rules allow utilities to ask for deposits or Questions concerning this information may be
payment guarantees under specific conditions. At this directed to:
time,the Company does not require deposits or
payment guarantees. Bear Claw Water System, LLC
422 W. Riverside Ave., Suite 606
Spokane, WA 88201
[phone]
OR
Idaho Public Utilities Commission
Consumer Assistance
PO Box 83720
Boise, ID 83720-0074
208-334-0369
800-432-0369
RECEIVED
May 27, 2026 http://www.puc.idaho.gov
IDAHO PUBLIC
UTILITIES COMMISSION

TERMINATION RULES 2. At least twenty-four(24)hours before the service is Termination of service is prohibited while a complaint is
Summary Of Rules And Regulations of the Idaho terminated,another attempt shall be made to pending with the Commission or with a court in the
Public Utilities Commission(IPUC)Governing contact the customer in person or by telephone. State of Idaho.
Customer Relations Of Natural Gas, Electric And (Final Notice)
Water Public Utilities 3. If service is not terminated within twenty-one(21) The Commission's Utility Customer Relation Rules are
A utility may terminate service to a customer without calendar days after the proposed termination date, available on the IPUC's website.
his/her permission after adequate notice for the following another initial and final notice are required. IMPORTANT REMINDERS
4. No additional notice is required if, upon receipt of a
reasons: the customer makes a payment 1. Failure to pay an undisputed past due bill,or when termination notice, p Y It is the customer's responsibility to repair any
payment is made with a dishonored check or arrangement and fails to keep it,or when payment is water leaks or damage to the service line from the
electronic payment. made with a dishonored check or electronic meter to the home, in the home,or on the
2. Failure to make security deposit where it is required. payment. customer's premises. Preventing lines from
3. Failure to abide by terms of a payment WHEN TERMINATION IS NOT ALLOWED freezing and making prompt repairs, if necessary,
arrangement. 1. The unpaid bill totals less than fifty dollars($50)or result in lower bills and conserves water.
4. Customer or applicant misrepresented their identity two(2)months service,whichever is less. Make sure you know where the main water shutoff
for the purpose of obtaining utility service. 2. The unpaid bill is for service to another customer. valve in your house is located in case you have a
5. Customer or applicant denied or prevented the 3. The unpaid bill results from the purchase of non- plumbing emergency.
utility's access to the meter. utility goods or services. Fire Hydrant
6. Willful waste of service through improper equipment 4. Terminations are not allowed on Friday,Saturday, Any customer with a hydrant located on their
or otherwise. Sunday,legal holidays recognized by the State of property is responsible to make sure that access to
7. Customer or applicant is a minor not competent to Idaho,the day preceding legal holidays,or at any the hydrant is not blocked by landscaping,trees,
contract as defined by Idaho Code. time when the company is not open for business. shrubs,or fences. Fire department personnel
8. Customer or applicant owes money on an existing MEDICAL EMERGENCY must be able to reach all sides of a hydrant.
account or from a previous account for service If the customer or a member of the customer's family is Meter Access
provided within the past four years. seriously ill or has a medical emergency,the utility will Company personnel must be able to reach all
A utility may deny or terminate service without prior postpone termination of service for thirty(30)days if a sides of a meter easily. The customer must make
notice to the customer or applicant and without his/her written certificate signed by a licensed physician or public sure that access to the meter is not blocked by
permission for one or more of the following reasons: health official is received. landscaping,trees,shrubs,or fences. Typically,the meter cover is located near where the water
1. li situation exists that is immediately dangerous to PAYMENT ARRANGEMENTS line enters the property.
life,physical safety,or property. The Company may assist you by making payment 811 —Before You Dig
2. The utility is ordered terminate service any arrangements not requiring immediate payment in full. Please Idaho Code,Chapter 22,Sections 55-2201 to
court,the Commissionn or other duly authorized a contact us prior to the Final Date to arrangesuch payment public authority. p y 55-2210 requires anyone digging, including
3. The service is obtained,diverted,or used without plan. homeowners,to contact North Idaho 8112 to 10star business days before starting work.
the authorization or knowledge of the utility. COMPLAINT PROCEDURE Call es or 866-24re star https:/Iwww.nid811.com
4. The utility has made a diligent attempt to notify the An informal or formal complaint concerning the
customer of termination, but has been unable to termination of service,policies and practices,or any NOTE: No one,except an authorized agent of Bear
make contact. other matter may be filed directly with the utility. If the Claw Water System, LLC,shall tamper with, interfere
NOTIFICATION customer is dissatisfied with the proposed resolution of
1. A billing may be considered past due fifteen(15) the complaint,they may contact the Consumer with,repair,connect to, replace any the
Assistance staff at: Company's property. Anyy damage to thea meter or the
days after the billing date. A written notice of Company's equipment by the Customer will be the
termination must be mailed at least seven 7 days Idaho Public Utilities Commission
( ) y PO Box 83720 financial responsibility of the Customer.
before the proposed termination date. (Initial
Notice) Boise,ID 83720-0074
800-432-0369(toll free)or 208-334-0369
http://www.puc.idaho.gov