20260511Formal Complaint.pdf

RECEIVED
May 11, 2026
Miles L. Russon, ISB No. 12535 IDAHO PUBLIC
TAYLOR LAW OFFICES, PLLC UTILITIES COMMISSION
1112 W. Main Street, Ste. 101
Boise, ID 83702 QCC-T-26-01
Telephone: [phone]
Facsimile: [phone]
[e-mail]
Attorneys for Complainant
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
STABILITY NETWORKS, INC., No.
Complainant,
COMPLAINT
vs.
CENTURYLINK COMMUNICATIONS,
LLC d/b/a LUMEN TECHNOLOGIES
GROUP,
Respondent.
Complainant Stability Networks, Inc. ("Stability"), by and through counsel, Taylor Law
Offices, PLLC, represents pursuant to Idaho Code §§ 61-315, 61-501, 61-502, 61-503, 61-612,
and IDAPA 31.01.01.054 as follows:
I. PROCEDURAL POSTURE AND RELIEF SOUGHT
1. This is a formal complaint under Idaho Code § 61-612 and IDAPA 31.01.01.054
arising from Lumen's continued billing and collection of charges for services associated with
Stability's former Boise service location after Stability vacated the premises, requested
disconnection, and ceased using the services at issue.
2. Stability seeks Commission action within the Commission's regulatory authority,
including:
COMPLAINT—Page 1

a. an investigation into Lumen's billing, disconnection, account-management, and
dispute-resolution practices as applied to Stability's accounts;
b. a determination that the challenged charges and practices were unjust,unreasonable,
inaccurate, or otherwise unlawful;
c. an order requiring Lumen to issue all appropriate billing credits,refunds,reversals,
and account corrections;
d. an order requiring Lumen to produce a complete accounting and identify the
service(s), circuit(s), billing account(s), disconnection activity, and contractual
basis for the disputed charges; and
e. such further regulatory relief as the Commission deems just and proper.
II. JURISDICTION AND VENUE
3. The Commission has jurisdiction under Idaho Code Title 61 and IDAPA 31.01.01.
4. Idaho Code § 61-612 authorizes complaints against public utilities subject to the
Commission's jurisdiction.
5. The Commission is empowered to investigate the rates, charges,rules, regulations,
practices, and contracts of public utilities and determine whether they are unjust, unreasonable,
preferential, discriminatory, or otherwise contrary to law. Idaho Code §§ 61-501 through 61-503.
The Commission also determines whether utility rules and regulations are just and reasonable
under Idaho Code § 61-303.
6. The challenged billing, disconnection, and account-management conduct occurred
in Idaho and concerns telecommunications services billed to an Idaho business location.
7. Respondent,under the CenturyLink/Lumen name,maintains Idaho tariff filings and
regulated telecommunications operations in Idaho.
COMPLAINT—Page 2

III. PARTIES
8. Complainant Stability Networks, Inc. is an Idaho corporation with its principal
place of business in Meridian, Idaho.
9. Respondent CenturyLink Communications,LLC d/b/a Lumen Technologies Group
is,on information and belief,the regulated telecommunications utility responsible for the accounts,
billing, and services at issue.
10. To the extent discovery or Commission Staff review establishes that a related
Lumen or CenturyLink affiliate is the proper regulated entity for any disputed account, service,
circuit, or charge, Stability requests leave to amend or substitute the respondent accordingly.
IV. FACTUAL BACKGROUND
A. The Bank Drive Location and the 2020-2021 Service Changes
11. Stability maintained telecommunications services with CenturyLink/Lumen for its
business operations at 2404 W. Bank Drive, Suite 100, Boise, Idaho (the"Bank Drive Location").
See Exhibits 1 - 11, 23,49, and 59.
12. In 2020, Stability engaged CenturyLink/Lumen regarding service upgrades
associated with the Bank Drive Location. Stability's original complaint identifies, among other
things, a work order dated April 30, 2020, related to upgraded services, including equipment and
SIP trunk services,but the work-order materials do not clearly identify the billing account number
tied to the upgraded services.
13. Stability later relocated its operations from the Bank Drive Location to 3160 W.
Elder Street, Suite 102, Boise, Idaho in or around late February 2021. See Exhibits 4 and 15.
14. During and after this transition, Stability communicated extensively with
CenturyLink/Lumen concerning service upgrades, voice-porting issues, relocation logistics, and
COMPLAINT—Page 3

disconnection of services associated with the Bank Drive Location. See Exhibits 4—9.
15. During this transition, Stability and Lumen repeatedly referred to the Bank Drive
Location as the"old"location or"old circuit,"showing knowledge of the relocation. See Exhibits
4, 5, 15, 19, and 40.
B. The 2021 Disconnect Activity
16. On or about June—July 2021, Stability requested disconnection of services at the
Bank Drive location. See Exhibits 6-8.
17. Lumen had actual and constructive knowledge that Stability had vacated the
premises and that services at that location should be discontinued. See Exhibits 28 and 29.
18. Despite this knowledge, Lumen failed to properly process or complete the
disconnection. See Exhibits 28 and 31.
C. Continued Billing Through December 2024
19. From approximately July 2021 through December 2024, Lumen continued billing
Stability for services at the vacated Bank Drive location. See Exhibit 14.
20. Lumen simultaneously withdrew funds via ACH auto-draft without providing
services. See Exhibits 21 and 32
21. Stability did not discover continued billing until December 2024. See Exhibits 9-
11, 15932.
D. Discovery of the Duplicate Billing Problem in December 2024
22. Upon discovery, Stability promptly disputed the charges and requested proof of
service delivery, billing records, and account clarification. See Exhibits 9 and 21.
23. Lumen repeatedly failed to provide requested documentation,relied on inconsistent
account identifiers, and denied credits based on internal policies.
COMPLAINT—Page 4

24. Lumen refused to substantively investigate or reconcile discrepancies despite
extensive documentation provided by Stability.
25. Ultimately, Lumen denied relief based on no pre-2024 disconnect and internal
dispute-window limitations. See Exhibits 54 and 56.
E. Lumen's Dispute Handling and Inconsistent Account Identification
26. From January 2025 forward, Stability pursued repeated billing disputes and
escalations with Lumen. See Exhibits 11, 16—23, 25—40,45—48, and 50— 59.
27. Lumen's various departments used inconsistent identifiers for the same or related
services, including account numbers, BAN numbers, circuit numbers, and legacy service
references, making it difficult to determine what exactly had been billed, what had been
disconnected, and what contract or tariff governed the charges. See Exhibits 16, 19, 29, and 33.
28. Stability repeatedly requested:
a. proof of service delivery;
b. copies of invoices and account histories;
c. identification of the specific services and circuits billed at the Bank Drive
Location from 2021 through 2024;
d. confirmation of disconnect-request dates and actual disconnect dates; and
e. the contractual or tariff basis for the charges.
29. Lumen did not provide a clear and consistent accounting,repeatedly shifted among
differing account identifiers, and denied relief based primarily on asserted internal 90-day or 120-
day dispute windows rather than on proof that the services were actually being delivered and
properly billed.
COMPLAINT—Page 5

30. In January 2025, Lumen's CPE disconnect team acknowledged confusion
surrounding the 2021 disconnect and represented that the 2021 disconnect activity corresponded
to a different legacy circuit than the Bank Drive circuit at issue. See Exhibit 27.
F. Lack of Proof of Service Delivery
31. From July 2021 on, no services were rendered to Stability at the Bank Drive
Location. See Exhibit 7.
32. The subsequent tenant at the location confirmed use of a different service provider.
33. Lumen has not produced verifiable proof that services were delivered during the
disputed period.
34. Stability's internal investigation further identified material discrepancies in
Lumen's billing and account records, including:
• Evidence that services tied to account 321457 ceased during the August 2021
billing cycle despite continued invoicing;
• Identification of duplicate billing across multiple accounts following a 2020 service
upgrade, including legacy and successor circuits;
• Confirmation that disconnection activity occurred on July 12, 2021, yet billing
continued thereafter;
• Internal inconsistencies in Lumen's circuit tracking, including references to "old"
and"new" circuits without corresponding billing reconciliation; and
• Continued invoicing activity on accounts that were represented to be fully
disconnected.
35. These findings support Stability's position that Lumen engaged in inaccurate
billing, failed to properly execute disconnection procedures, and maintained deficient account
COMPLAINT—Page 6

reconciliation practices.
G. Ongoing Harm and Need for Commission Relief
36. Stability has spent substantial time and resources attempting to force a coherent accounting
and billing correction from Lumen.
37. Stability seeks Commission review because the issues presented concern not just a
private billing disagreement, but the reasonableness and lawfulness of a utility's billing, account-
management, disconnection, and dispute-resolution practices. See Exhibit 55.
V. SPECIFIC VIOLATIONS AND CONTROLLING LAW
COUNT I—UNJUST AND UNREASONABLE CHARGES
Idaho Code §§ 61-303, 61-315, 61-501, 61-502, 61-503
38. Stability incorporates and realleges Paragraphs 1 through 37.
39. Idaho law requires utility rules and regulations to be just and reasonable, and
prohibits unjust or unreasonable charges and practices. Idaho Code §§ 61-303, 61-315. The
Commission may investigate and correct unjust, unreasonable, or unlawful rates, charges,
regulations, practices, and contracts. Idaho Code §§ 61-501 through 61-503.
40. Lumen billed and collected charges associated with the Bank Drive Location from
approximately July 2021 through December 2024 after Stability had moved from that location and,
according to Stability, after Stability had requested disconnection or otherwise ceased using the
services there.
41. On the facts alleged, the charges were unjust and unreasonable because Lumen
either:
a. billed for services not being delivered to Stability;
b. failed to properly process, track, and execute disconnection activity;
c. continued collecting charges without a valid service basis; or
COMPLAINT—Page 7

d. maintained billing and account practices so inaccurate or opaque that Stability
could not reasonably determine what it was being charged for.
42. Stability requests a Commission determination that the disputed charges and related
billing practices were unjust, unreasonable, inaccurate, or otherwise unlawful, and an order
requiring all appropriate credits, refunds, reversals, and account corrections.
COUNT II—UNREASONABLE BILLING,ACCOUNT-MANAGEMENT, AND
RECORDKEEPING Practices
Idaho Code §§ 61-303, 61-501, 61-502, 61-503
43. Stability incorporates and realleges Paragraphs 1 through 42.
44. A public utility's billing, recordkeeping, disconnection, and customer-account
practices are within the Commission's regulatory authority to the extent they affect charges,
practices, regulations, and service obligations.
45. Lumen used inconsistent and conflicting account identifiers, circuit identifiers, and
service descriptions during the dispute process, and failed to provide a coherent accounting of:
a. the services billed at the Bank Drive Location;
b. the dates the services were requested to be disconnected;
c. the dates any services were actually disconnected; and
d. the contract or tariff authority for continued billing.
46. On the facts alleged, those practices were unreasonable and hindered Stability's
ability to verify charges, stop improper billing, and obtain a fair review of its dispute.
47. Stability requests an order requiring Lumen to produce a complete accounting and
to correct any unreasonable or inaccurate billing and account-management practices identified
through this proceeding.
COMPLAINT—Page 8

COUNT III—UNREASONABLE DISPUTE-RESOLUTION AND
DISCONNECTION PRACTICES
Idaho Code §§ 61-303, 61-501, 61-502, 61-503, 61-612
48. Stability incorporates and realleges Paragraphs 1 through 47.
49. Lumen's handling of the dispute was unreasonable because Lumen repeatedly
refused or failed to substantively address the core questions of service delivery, disconnection
history, and account linkage, and instead relied on generalized internal dispute-window assertions
without first establishing that the disputed charges were substantively proper.
50. Lumen's own personnel acknowledged confusion surrounding which circuit or
service had been disconnected in 2021, yet Lumen continued to deny relief without resolving that
confusion.
51. On the facts alleged, Lumen's dispute-resolution and disconnection practices, as
applied to Stability,were unreasonable and contrary to the Commission's authority to ensure utility
practices are just and reasonable.
52. Stability requests investigation and remedial orders directed to those practices.
VI. RESPONSE TO EXPECTED DEFENSES
53. Stability anticipates Lumen may contend that no credit or refund is available
because Stability did not file a dispute within a contractual or internal 90-day or 120-day window.
54. That defense should not bar Commission review of the challenged charges and
practices for at least four reasons.
55. First, the Commission's authority extends to determining whether utility charges
and practices are just, reasonable, and lawful. A utility's internal dispute deadline does not itself
establish that disputed charges were proper under Idaho law.
56. Second, Stability alleges it did not discover the ongoing Bank Drive Location
billing until December 2024 because the charges were being collected by ACH and because
COMPLAINT—Page 9

Lumen's account structures and records obscured the existence and source of the duplicate or
continued billing.
57. Third,Stability alleges Lumen had actual knowledge of Stability's move from Bank
Drive in 2021 and participated in service-transition and disconnect activity during that period.
58. Fourth, Stability alleges Lumen has still not provided a consistent and documented
explanation identifying what service was delivered to Stability at Bank Drive after July 2021 and
why those post-2021 charges were proper.
VII. RELIEF REQUESTED
WHEREFORE, Stability respectfully requests that the Commission:
59. Accept and docket this Formal Complaint under IDAPA 31.01.01.054;
60. Open an investigation or otherwise process this matter in the manner the
Commission deems appropriate under Rule 54;
61. Determine that the disputed post-2021 charges and related billing, disconnection,
and dispute-resolution practices were unjust, unreasonable, inaccurate, or otherwise contrary to
Idaho law;
62. Order Lumen to provide a complete accounting, in usable spreadsheet and
documentary form, of all services, circuits, billing accounts, invoices, disconnect requests,
disconnect dates, credits, payments, ACH activity, tickets, and internal notes related to:
a. 2404 W. Bank Drive, Suite 100, Boise, Idaho;
b. 3160 W. Elder Street, Suite 102, Boise, Idaho;
c. all related legacy and successor accounts, circuits, and BAN identifiers; and
d. the period January 1, 2020, through the present;
COMPLAINT—Page 10

63. Order Lumen to issue all appropriate credits, refunds, reversals, and account
corrections for charges improperly billed or collected in connection with the Bank Drive Location;
64. Order Lumen to confirm in writing that no inactive, disconnected, transitioned, or
non-delivered services tied to the Bank Drive Location remain open for billing or rebilling;
65. Order Lumen to correct any inaccurate records and to cease any further collection
activity on charges the Commission finds improper; and
66. Grant such further relief as the Commission deems just and proper within its
regulatory authority.
VIII. RESERVATION OF OTHER RIGHTS
67. Stability expressly reserves any and all claims and remedies available in court,
including claims for damages or other relief outside the Commission's limited jurisdiction. Idaho
Code § 61-702 preserves court remedies for persons injured by utility conduct.
DATED this I Ith day of May, 2026.
TAYLOR LAW OFFICES, PLLC
Is/Miles L. Russon
Miles L. Russon
Attorneys for Complainant
COMPLAINT—Page 11

a� Outlook
Care Centers Case 08788264 [ ref:_00DA0aF0y._5001Y1TZiAR:ref]
From Care Centers Billing <[e-mail]>
Date Wed 11/11/2020 10:08 AM
To Chad Deitrick <[e-mail]>
Cc Blossom Lawrence <[e-mail]>
U 1 attachment(5 KB)
Customer Service Record (224).pdf,
Thank you for contacting LUMEN.
Hello Chad,
Please see the requested inventory report for account: 321457.
Please note some of the numbers may be in ranges.
Should you have any additional questions, please reply to this email and they will
be logged against your existing case.
Thank you,
Chase
Customer Care I Digital Support Team
Previous email:
DI Ds Associated to Account 321457
Hello,
I need to find out how to get a detailed invoice for account 321457. I've attached
an invoice copy, but we are going to be porting the phone numbers associated
with that account to a new Lumen Fiber+ circuit and need a list or detail of all
services on the current bill so that nothing is missed.
Please advise on how to acquire that.
Best Regards,
Chad Deitrick
208.994.3432 (Direct)

[e-mail]<mai Ito:[e-mail]>
208.344.0050 x2 (Support)
[e-mail]<mailto:[e-mail]>
[cid:7dde1 ccb-ff5d-4075-9542-a09302071 acc]
"This message may contain confidential and/or privileged information. If you are
not the addressee or authorized to receive this for the addressee, you must not
use, copy, disclose, or take any action based on this message or any information
herein. If you have received this message in error, please advise the sender
immediately by reply e-mail and delete this message."
This communication is the property of Lumen Technologies and may contain
confidential or privileged information. Unauthorized use of this communication is
strictly prohibited and may be unlawful. If you have received this communication in
error, please immediately notify the sender by reply e-mail and destroy all copies
of the communication and any attachments.
ref:_OODAOaFOy._5001 Y1 TZiAR:ref

2
Outlook
Care Centers Case 08788264 [ ref:_OODAOaFOy._5001Y1TZiAR:ref ]
From Care Centers Billing <[e-mail]>
Date Wed 11/11/2020 10:08 AM
To Chad Deitrick <[e-mail]>
Cc Blossom Lawrence <[e-mail]>
� 1 attachment(5 KB)
Customer Service Record (224).pdf;
Thank you for contacting LUMEN.
Hello Chad,
Please see the requested inventory report for account: 321457.
Please note some of the numbers may be in ranges.
Should you have any additional questions. please reply to this email and they will
be logged against your existing case.
Thank you,
Chase
Customer Care I Digital Support Team
Previous email:
DIDs Associated to Account 321457
Hello,
I need to find out how to get a detailed invoice for account 321457. I've attached
an invoice copy, but we are going to be porting the phone numbers associated
with that account to a new Lumen Fiber+ circuit and need a list or detail of all
services on the current bill so that nothing is missed.
Please advise on how to acquire that.
Best Regards,
Chad Deitrick
208.994.3432 (Direct)

[e-mail]<mailto:[e-mail]>
208.344.0050 x2 (Support)
support@stabiI itynetworks.com<mai Ito:[e-mail]>
[cid:7dde1 ccb-ff5d-4075-9542-a09302071 acc]
"This message may contain confidential and/or privileged information. If you are
not the addressee or authorized to receive this for the addressee, you must not
use, copy, disclose, or take any action based on this message or any information
herein. If you have received this message in error, please advise the sender
immediately by reply e-mail and delete this message."
This communication is the property of Lumen Technologies and may contain
confidential or privileged information. Unauthorized use of this communication is
strictly prohibited and may be unlawful. If you have received this communication in
error, please immediately notify the sender by reply e-mail and destroy all copies
of the communication and any attachments.
ref:_OODAOa FOy._5001 Y1 TZiAR:ref

Account#: 321457
Customer Name: Stability Networks
ATN:
Billing Name: John Pascoe
2404 W BANK DR
SUITE 100
Billing Address: BOISE.ID 83705
--------------------------------------------------------------------------------------------- -----------------------
Service Address: 2404 BANK DR SUITE 100 BOISE.ID 83705
Hunting Information
Listing Information:
Record ALI Dual
Type Listing Appearance Listed TN Style Code Code Listing Type Name
Stability Networks Inc
LML 2404 Bank Dr Boise ID 83705 208-344-0050 SL(Straight Line) Listed
Bundled Listing. Main Listing-Local City 1
Bundled Internet Access
Circuit ID:61/KQGN/103726/TWCS
Bundled Internet Access Oty 1
Bundled LD FlexCall Package-Old Rates
Bundled LD FlexCall Package-Old Rates Oty 1
Bundled Managed IAD
Bundled Managed IAD Qty 1
Bundled Port
Bundled Port Qty 1
Bundled Trunk Group-Physical
Inter-LATA PIC-5892 Intra-LATA PIC-5892 BTN:208-344-0050
TNs:208-343-5355.208-344.0050.208-489-2670 to 2674,208-489-2677 to 2684,208-489-2665 to 2668,719-884-7929
Bill Restriction City 1
Bundled Trunk Flat Oty 8
Bundled Trunk Group-Physical Qty 1
Individual Telephone Number Qty 18
Toll Restriction Oty 1
Trunk TN-No Charge Qty 1
Virtual TN 100 Numbers or Less Qty 1
Converged Service Bundle-Voice+Internet -Legacy
Converged Service Bundle-Voice+Internet -Legacy Qty 1
LD Switched FlexCall8xx ITN:877-344-0050
LD Switched FlexCall 8xx ON 1
------------------------------------------------------------- -------- - -- ---- ----------------------------------------

0
National Operations Center
Please have your Level3 Account Number, Circuit ID Number and/or Trunk ID Number ready for faster assistance. All
calls need to be directed to our National Operations Center first for trouble ticket assignment.
General Information [phone]
Transport Service &Carrier Billing Inquiry [phone]
End User Switched Service Billing Inquiry [phone]
Transport Service Test&Turn-Up [phone]
Switched Service Test&Turn-Up [phone]
Data Service Test&Turn-Up [phone]
Transport Service Maintenance & Repair(800) 829-0420
Data Service Maintenance & Repair(800) 898-6473
Switched Service Maintenance & Repair(888) 245-0608
Switched E 911 Service Maintenance Only(800)875-9489
Long Distance Maintenance & Repair(888)245-0608
Calling Card Customer Service [phone]

_ 3
Outlook
Lumen Customer Care I Case 08788264
From Do Not Reply <[e-mail]>
Date Mon 11/9/2020 1:41 PM
To Chad Deitrick <[e-mail]>
Cc Blossom Lawrence <blossom.lawrence(cDstabilitynetworks.com>
Thank you for contacting Lumen.
CenturyLink Transforms, Rebrands as LUMEN. To review the Press Release,
click here.
Your email has been received and is being tracked on Case Number 08788264.
Please use this case number when inquiring about your request. You will receive
a notification when your request has been completed.
For updates or changes to this request, please FORWARD this email to
[e-mail]. DO NOT REPLY to this email directly. This will
ensure all correspondences are retained and tracked on case 08788264 and is
managed by the assigned associate.
Thank You
Customer Care I Digital Support Team
ref:_00DA0aF0y._5001 Y1 TZiAR:ref
DIDs Associated to Account 321457
Hello,
I need to find out how to get a detailed invoice for account 321457. I've attached an invoice copy, but
we are going to be porting the phone numbers associated with that account to a new Lumen Fiber+
circuit and need a list or detail of all services on the current bill so that nothing is missed.
Please advise on how to acquire that.
Best Regards,
Chad Deitrick
208.994.3432 (Direct)
[e-mail]<mailto:[e-mail]>

208.344.0050 x2 (Support) I support@ stab iIitynetworks.com<mai Ito:[e-mail]>
[cid:7dde1 ccb-ff5d-4075-9542-a09302071 acc]
"This message may contain confidential and/or privileged information. If you are not the addressee
or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action
based on this message or any information herein. If you have received this message in error, please
advise the sender immediately by reply e-mail and delete this message."
This communication is the property of Lumen Technologies and may contain confidential or
privileged information. Unauthorized use of this communication is strictly prohibited and may be
unlawful. If you have received this communication in error, please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.

_ 4
�T- Outlook
Recap - Lumen Billing Request - Stability Networks - Case 09251165 - Acct 90503798 - early billing
From Fishlock, Denise <[e-mail]>
Date Wed 6/2/2021 2:47 PM
To Blossom Lawrence <[e-mail]>
Cc Cano Ramos, Roberto <[e-mail]>
Blossom,
Thank you for your time today; it was very helpful. Here's a recap of our discussion. Please add Chad to
the conversation. It might be best to schedule another call to go over everything.
You asked that we adjust early billing on circuit located at 2404 W Bank Dr that was installed in August
2020. Then you moved in March 2021 and a new circuit was installed. Please see all questions in Red
I
1. Location - 2404 W Bank Dr, Ste 100, Boise, ID
■ 8/4/20 — circuit ETH 1000-24051577 accepted
■ Billing starts when circuit is installed not when voice ports to the circuit
2. Moved - 3160 W Elder St, Boise ID
■ 2/25/21 — new order begins to install new circuit at new office
■ 4/5/21 —circuit ETH1000-24185646 installed, accepted & starts billing
■ are you planning to install voice?
• billing address for new circuit has old address - 2404 W BANK DR — does this
,till nee-1 to be updated?
Disconnect old circuit - it doesn't appear that old circuit ETH1000-24051577 at old
location is disconnected; I don't show an order in the system.
■ please send an email to businessdisconnetsPILimen.com and let them know
that circuit ETH1000-24051577 located at 2404 W Bank Dr, Ste 100, Boise, ID
on acct 90SO3798 needs to be disconnected.
■ you will need to return the router; watch for an email from CPEReturns with the
return label 2-3 weeks after you send in the disconnect request
4. 208-336-9113 481 — I cannot find this bill. If you have a recent bill, please scan the 1st
page for me.
I think that's everything. Please let me know if you have any questions.
Thank you,
Denise Fishlock
Customer Success
SR Billing Customer Care Specialist

New Hampshire
603404-7019
LUMEN [e-mail]
From: Fishlock, Denise
Sent: Friday, May 28, 2021 3:38 PM
To: 'Purchasing Account' <[e-mail]>; Cano Ramos, Roberto
<Roberto.Canoramos@century)i nk.com>
Subject: RE: Lumen Billing Request-Stability Networks - Case 09251165 -Acct 90503798 - early billing
Wonderful. The —s" was the magic letter Q I will schedule a call for new week. Have a wonderful
weekend.
Thank you,
Denise Fishlock
r'-.Istn,mer S;'iccess
SR Billing Customer Care Specialist
L U M e N ' New Hampshire
603404-7019
[e-mail]
From: Purchasing Account <purchasing@ stabilitynetworks.com>
Sent: Friday, May 28, 2021 3:04 PM
To: Cano Ramos, Roberto <[e-mail]>; Fishlock, Denise
<[e-mail]>
Cc: Purchasing Account<[e-mail]>
Subject: RE: Lumen Billing Request-Stability Networks-Case 09251165 -Acct 90503798 -early billing
CAUTION:This email originated outside of Lumen Technologies. Do not click links or open attachments unless you
recognize the sender and know the content is safe.
Hi Denise & Roberto,
I wanted to confirm that I am receiving these emails, as of today. I will be in the office until 2p (MST) and then I
will be back in the office on Tuesday.
Please let me know if you need any additional information from me.
Thank you,
Accounting/Purchasing
Stability Networks Inc.
3160 Elder St
Suite 102
Boise,ID 83705
208-344-0050(ofc)
208-807-5742(cell)

208-247-5355(fax)
[e-mail]
purchasing@ stabilitynetworks.com
From: Cano Ramos, Roberto<[e-mail]>
Sent: Friday, May 28, 2021 12:58 PM
To: Fishlock, Denise<[e-mail]>
Cc: Purchasing Account<purchasing@ stabilitynetworks.com>
Subject: Re: Lumen Billing Request-Stability Networks-Case 092SI165-Acct 90503798-early billing
Hi Denise-
I will call the customer today. I'll keep you posted after getting new information.
Sent from my Whone
On May 28, 2021, at 12:52 PM, Fishlock, Denise <[e-mail]>wrote:
Blossom,
I have been unable to reach you. Email bounced back. I added an "s" to networks hoping
this email makes it to you. If so, please call me.
Robert,
Do you have an email for Blossom?
Denise Fishlock
Customer Success
SR Billing Customer Care Specialist
<image002.jpg> New Hampshire
603-404-7019
[e-mail]
From: Fishlock, Denise
Sent: Friday, May 14, 20214:52 PM
To: purchasing @ stabilitynetwork.corn
Cc: Cano Ramos, Roberto<[e-mail]>
Subject: Lumen Billing Request-Stability Networks-Case 09251165-Acct 90503798 -early billing
<image004.png>
Blossom,
My name is Denise Fishlock and I was asked to review an adjustment request regarding the

early billing on account 90503798. 1 reviewed the contract, orders and billing. Once the
circuit is installed and accepted, billing starts. Billing does not start when phone numbers
are moved over (ported). Circuit ETH1000-24051577 was installed and accepted on 8/4/20.
At that time, internet is ready and should be used.
I reviewed the port orders and see concerns I'd like to discuss with you. Please send me a
few days and times and I'll send a meeting invite.
Thank you for being a Lumen customer.
Sincerely,
Denise Fishlock
Customer Success
<image005.jpg> SR Billing Customer Care Specialist
New Hampshire
603-404-7019
[e-mail]
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have
received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies
of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you
have received this communication in error, please immediately notify the sender by reply e-mail and
destroy all copies of the communication and any attachments.

Outlook 5
RE: LUMEN URGENT RESPONSE REQUESTED I Request disconnect of circuit on acct number
90503798 [ ref:_00DA0aF0y._5005d1ZeFv5:ref ]
From Fishlock, Denise <[e-mail]>
Date Wed 6/30/2021 1:55 PM
To Chad Deitrick <[e-mail]>; GBM Disconnects
<[e-mail]>
Cc Cano Ramos, Roberto <[e-mail]>; Blossom Lawrence
<[e-mail]>
Thank you Chad!! Please let us know when the port is completed so we can then disconnect the old
circuit.
GBM Disconnects,
Please keep disco Case on Hold and we'll update you next week.
Thank you,
Denise Fishlock
Customer Success
L U M e N SR Billing Customer Care Specialist
New Hampshire
603-404-7019
[e-mail]
From: Chad Deitrick<[e-mail]>
Sent: Wednesday,June 30, 2021 3:20 PM
To: Fishlock, Denise <[e-mail]>; GBM Disconnects <[e-mail]>
Cc: Cano Ramos, Roberto <[e-mail]>; Blossom Lawrence
<[e-mail]>
Subject: Re: LUMEN URGENT RESPONSE REQUESTED I Request disconnect of circuit on acct number 90503798 [
ref:_OODAOaFOy._5005d1ZeFv5:ref]
Hi Denise,
During the fiber installation at our previous location only a partial group of the numbers we requested to port was
completed. As an interim solution, number forwards were put in place somewhere on the Lumen side so we could
function. We attempted to schedule porting of the remaining numbers with AskCTL until March of this year after we
moved to our new location. At which point we made the decision to move our phone numbers to Microsoft Teams.
Despite all of the remaining numbers being tied to our Lumen invoice, there were several different carriers(TW
telecom, Qwest, Inteliquent, etc.) Those carrier inconsistencies resulted in several port requests being denied.
Currently, FOC is finally set for the remaining numbers to port to Microsoft next Tuesday morning (7/6) at 10 AM
MDT.

Hopefully that's helpful. I apologize as I have only been periodically involved as needed so I don't have full
knowledge of everything that transpired from the install until now.
Best Regards,
Chad Deitrick
208.994.3432 (Direct) I [e-mail]
208.344.0050 x2 (Support) I [e-mail]
Schedule a Complete Care or project consultation with me.
STABILITY ED: NETWORKS
"This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,
you must not use,copy,disclose,or take any action based on this message or any information herein.If you have received this message in error,
please advise the sender immediately by reply e-mail and delete this message.'
From: Fishlock, Denise<[e-mail]>
Sent:Wednesday,June 30, 2021 11:44 AM
To: Chad Deitrick<[e-mail]>; GBM Disconnects
<GBMdisconnects@Century Link.com>
Cc: Cano Ramos, Roberto<[e-mail]>; Blossom Lawrence
<[e-mail]>
Subject: LUMEN URGENT RESPONSE REQUESTED I Request disconnect of circuit on acct number 90503798 [
ref:_OODAOaFOy._5005d1ZeFv5:ref]
Disconnects Team,
Please DO NOT disconnect circuit until we hear back from customer. Thank you for letting us
know!!
Chad,
We're trying to disconnect the old circuit ETH1000-24051577 but your phone numbers are still
on the old circuit. How is that possible if you moved? When are these lines moving off the
circuit? More info below from the disconnects group.
Thank you,

Denise Fishlock
Customer Success
SR Billing Customer Care Specialist
L U M � N' New Hampshire
603-404-7019
[e-mail]
From: Bristol GBM Disconnects <[e-mail]>
Sent: Wednesday,June 30, 2021 11:46 AM
To: [e-mail]
Cc: Fishlock, Denise <[e-mail]>
Subject: RE: RESPONSE REQUESTED FW: Request disconnect of circuit on acct number 90503798 - RMA Request
( ref:_00DA0aFOy._S00Sd1ZeFvS:ref]
CAUTION:This email originated outside of Lumen Technologies. Do not click links or open attachments unless you
recognize the sender and know the content is safe.
Blossom Lawrence,
URGENT! Response required!
During the process of preparing the circuit below for disconnection we have found the following
associated Telephone Numbers.
Please reply immediately_ if you need to move these numbers to another Lumen Circuit or if
you need to port these to Another Service Provider.
If you do not reply within 48 hours, then the disconnect order will be processed and the
numbers will disconnect with the circuit.
Circuit ID:ETH1000-24051577
Telephone Numbers:2084892670
2084892671

2084892673
2084892672
2084892667
2084892674
2084823746
2084892668
2084823748
2083435355
2084892666
2083440050
2084823747
2084892665
Thank you for your time and attention—we look forward to receiving your response.
Best.
Pritee Adhikari
Junior Engineer
Email: [e-mail]
Phone:
FW: Request disconnect of circuit on acct number 90503798 - RMA Request
CAUTION:
This email originated outside of Lumen Technologies. Do not click links or open attachments
unless you recognize the sender and know the content is safe.
Good Afternoon,
Please disconnect the circuit ETH1000-24051577 located at 2404 W Bank Dr, Ste 100, Boise,
ID on acct 90503798. 1 need to return the Adtran router for this circuit as well.
Please let me know if you need any additional information to complete this request.
Thank you,

Blossom Lawrence
Accounting/Purchasing
Stability Networks Inc.
3160 Elder St
Suite 102
Boise, ID 83705
208-344-0050 (ofc)
208-807-5742 (cell)
208-247-5355 (fax)
Blossom.Lawrence@stability networks.com<mailto:[e-mail]>
purchasing@stability networks.com<mai Ito:purchasing@stabi litynetworks.com>
This communication is the property of Lumen Technologies and may contain confidential or
privileged information. Unauthorized use of this communication is strictly prohibited and may
be unlawful. If you have received this communication in error, please immediately notify the
sender by reply e-mail and destroy all copies of the communication and any attachments.
ref:_OODAOaFOy._5005d 1 ZeFv5:ref
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have
received this communication in error, please immediately notify the sender by reply e-mail and destroy all copies
of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you
have received this communication in error, please immediately notify the sender by reply e-mail and
destroy all copies of the communication and any attachments.

[� Outlook 6
Update-RESPONSE REQUESTED I Disconnect request received [ref:_OODAOaFOy._5005d1Zeb4R:ref]
From Fishlock,Denise<Denise,Fish lock @lumen.com>
Date Mon 7/12/2021 11:25 AM
To Chad Deitrick<Chad.Deitrick@stabilitynetworkscom>;GBM Disconnects<[e-mail]>
Cc Blossom Lawrence<[e-mail]>
Disconnects Group,
Please proceed with the disconnect. See customer's email below.
Chad,
Thank you for confirming.
Denise Fishlock
Customer Success
L U M e N` SR BilBng Customer Care Specialist
New Hampshire
603404-7019
denise.fishlock@lumen,rnm
From:Chad Deitrick<[e-mail]>
Sent:Monday,July 12,2021 12:41 PM
To:Fishlock,Denise<[e-mail]>;Blossom Lawrence<[e-mail]>
Cc:GBM Disconnects<[e-mail]>
Subject:Re:Update-RESPONSE REQUESTED I Disconnect request received [ref:_OODAOaFOy._5005d1Zeb4R:ref]
Hi Denise,
confirmed the numbers in question are in our Microsoft tenant.Please proceed with the disconnect.
Best Regards,
Chad Deitrick
208.994.3432(Direct)I shad,[e-mail]
208.344.0050 x2(Support)I supportfustabilitynetworks.com
Schedule a Complete Care or pL9ject consultation with me.

STABILITY Q NETWORKS
'This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,you must not use,copy.disclose,or take any action based on this
message or any information herein If you have received this message in error,please advise the sender immediately by reply e-mail and delete this message.'
From:Fishlock,Denise<[e-mail]>
Sent:Monday,July 12,20217:14 AM
To:Chad Deitrick<[e-mail]>;Blossom Lawrence<blossorn.lawrence@ stability networks.com>
Cc:GBM Disconnects<[e-mail]>
Subject:Update-RESPONSE REQUESTED I Disconnect request received [ref:_OODAOaFOy._5005d1Zeb4R:ref]
Chad&Blossom,
I dialed all 3 phone numbers and they're rin ing into your auto attendant-2084823746,2084823748,2084823747—do you need these numbers?
Disconnects Grp,
Please hold until further notice.
Thank you,
Denise Fishlock
Customer Success
L U M e N SR Billing Customer Care Specialist
New Hampshire
603-404-7019
[e-mail]
From:Bristol GEM Disconnects<gbmdisconnectsCa@centntry!ink.com>
Sent:Wednesday,July 07,20218:37 AM
To:chad.deitrick([e-mail]
Cc:blossom.lawrenceCcDstabilitynetworks.com:Fishlock,Denise<[e-mail]>
Subject:RE:RESPONSE REQUESTED I Disconnect request received I [ref:_OODAOaFOy._5005d1Zeb4R:ref]
CAUTION:This email originated outside of Lumen Technologies.Do not click links or open attachments unless you recognize the sender and know the content is safe.
LUMEN'
Chad Deitrick,
URGENT! Response required!
During the process of preparing the circuit below for disconnection we have found the following associated Telephone Numbers.
Please reply immediately if you need to move these numbers to another Lumen Circuit or if you need to port these to Another Service Provider.
If you do not reply within 48 hours,then the disconnect order will be processed and the numbers will disconnect with the circuit.
Circuit ID:ETH1000-24051577
Telephone Numbers:2084823746,2084823748,2084823747
Thank you for your time and attention—we look forward to receiving your response.

Best,
Bharti Sharma
System Engineer
Email: [e-mail]
Phone:
ETH1000-24051577-Disconnect Request
Hello,
We would like to re-submit our request to disconnect circuit ETH1000-24051577.All telephone numbers associated with that circuit have now been
ported.
Best Regards,
Chad Deitrick
208.994.3432(Direct)I chad.cleitrick(c�stabilitynetworks.com<mailto:chad.deitrick stabilitynetworks.com>
208.344.0050 x2(Support)I s,URp s i i networks.com<mailto:sup i i networks.com>
Schedule a Complete Care or project consultation with me.<ht ps://imss91-ctp.trendmicro.com:443/wis/c►icktime/vl/ggery?
url=https%3a%2f%2foutlook.office365.com%2fowa%2fcalendar%2fBookChadDeitrick%40stabilitynetworks.com%2fbookings%2f&umid=3F19A45D-
C678-B805-ABAA-AD60F55E6CFE&auth=19120be9529b25014b6185O5cb01789c5433dae7-21 fb27e 1531 aa6f46689013b394d 19f1 de6f8cl 6>
[cid:b8e70l ea-b8dd-42db-a56e-b78568648770]
"This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,
you must not use,copy,disclose,or take any action based on this message or any information herein.If you have received this message in error,
please advise the sender immediately by reply e-mail and delete this message."
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.
ref: OODAOaFOy. 5005d I Zeb4R:rcf
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is
strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by reply e-mail and destroy all
copies of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender
by reply e-mail and destroy all copies of the communication and any attachments.

IS Outlook 7
RMA- Lumen Acct 90503798- ETH1000-24051577-Stability Networks[ref:_OODAOaF0y._5005d1Zba [
ref:_0ODA0aF0y._5005d1Zbal2:ref j
From Fishlock,Denise <[e-mail]>
Date Tue 1/18/2022 9.40 AM
To John Mordoff<[e-mail]>
Cc Blossom Lawrence<[e-mail]>
John,
Blossom finally received the return label and packing list. I'm sorry this was so painful. Not sure what happened.
Please let me know if you have any questions.
Thank you,
Peaisc Fishlock_
Customer Success
L U I(�' 1 C N Billing Customer Care Specialist
603-404-7019
denisefishlockCa,lumen.com
From:John Mordoff<[e-mail]>
Sent:Friday,January 14,2022 11:17 AM
To:Fishlock,Denise<[e-mail]>;Care Inquiry<[e-mail]>;Billing<[e-mail]>;CPE QCC
<[e-mail]>;CPEReturns<[e-mail]>;Polk,Stephanie D<[e-mail]>;Berg,Daniel
<[e-mail]>
Cc:Blossom Lawrence<[e-mail]>
Subject:FW: RMA Lumen Acct 90SD3798 FTH1000-24051577-Stability Networks[ref:_OODAOaFOy._5005diZba[ref:_OODAOaFOy._5005d1Zba]2:ref
Lumen,
We need your help.We have been trying to return your equipment for some time.Stability Networks has performed its due diligence in our attempt to
return your equipment.We need an RMA and shipping label today for Lumen Acct 90503799-ETH1000-24051577.Our next step,if not resolved,is to
file a complaint with the PLJC and Federal regulators.We will also include every one of your board of directors within our complaint.This simple request
has consumed countless hours with no resolution.Who on this email can ensure we get what we need to return to you what is yours?
John Mordoff,MBA
208.284.7204
John.mordoffpstabilitynetworks.com
Book a Consult with me online
www.linkedin.com/in/john-mordoff-78622516 Please connect with me on Linkedln
"We make IT easy"
"`It's not a faith in technology.It's faith in people." (Steve lobs)
"We are drowning in information but starved for knowledge"(Jon Naisbitt)
From:"Fishlock,Denise"<Denise FishlockPlumen.com>
Date:Tuesday,January 4,2022 at 5:07 PM
To: Blossom Lawrence<hlnssom [e-mail]>
Subject: RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks(ref:_OODAOaFOy._5005d1Zba
ref:_OODA0aFCy._500Sd1Zba12:ref J
Amen!

}Sappy rlew Year,
-Devise Tishlock
Customer Success
L U M e N Billing Customer Care Specialist
603-404-7019
[e-mail]
From:Blossom Lawrence<blossom.lawrencea tab ilitynetworks.com>
Sent:Tuesday,January 04,2022 3:45 PM
To:Fishlock,Denise<[e-mail]>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_OODAOaFOy._5005d1Zba[ref:_OODAOaFOy._5005d1Zbal2:ref]
Thank you,Denise—I will try and remember that next time well hopefully there won't be a next time because I will have returned this device Q
Blossom Lawrence
Cell.208-807-5742
E-Mail.blossom.lawrence(a�stabilitynetworks.com
This message may contain confidential and/or privileged information.If you ore not the addressee or authorized to receive this for the addressee,you must not use,copy,disclose,or take any action based on this
message or any information herein.If you have received this message in enor,please advise the sender immediately by reply e-mail and delete this message.
From:Fishlock,Denise<[e-mail]>
Sent:Tuesday,January 4,2022 3:40 PM
To:Blossom Lawrence<blossom.lawrence stabilitynetworks.com>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_OODAOaFOy._5005d1Zba(ref:_OODAOaFOy._5005d1Zbal2:ref]
Yes,Holiday's were great.Thank you!
Hope you had a nice Holiday too.
FYI..........you can also email [e-mail] and [e-mail]—always good to have the info in
case you can't reach me or anyone else Q keep the info in the subject line as that comes from the disconnects group.
}}appy New Year,
Devise Tishlock
Customer Success
L U M e N Billing Customer Care Specialist
603-404-7019
[e-mail]
From:Blossom Lawrence<blossom.lawrence stabilitynetworks.com>
Sent:Tuesday,January 04,2022 12:29 AM
To:Fishlock,Denise<Denise.Fishlock@)lumen.com>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_OODAOaFoy._SO05d1Zba(ref:_OODAOaFOy._5005d1Zbal2:ref]
Importance:High
Hi Denise,
I hope that you had a happy holidays and are doing well.Can you please look into this ticket to return this equipment for me?I have not heard from or
had any responses from CPE Returns and I still have the Adtran sitting in my office.
Thank you,
Blossom Lawrence
Cell.208-807-5742
E-Mail.blossom.lawrence(@stabllitynetworks.com
This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,you must not use,copy,disclose,or take any action based on this
message or any information herein.If you have received this message in error,please advise the sender immediately by reply e-mail and delete this message.

From:Fishlock,Denise<Denise,Fish [e-mail]>
Sent:Monday,October 11,2021 11:28 AM
To:Blossom Lawrence<hlossom.lawrence stabilitynetworks com>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_OODAOaFOy._5005d1Zba[ref:_00DAOaFOy._SO0Sd1Zbal2:ref
Ok,let's hope they respond.Thx for checking and reaching out.
Denise Fishlock
Customer Success
SR Billing Customer Care Specialist
L U M m N New Hampshire
603-404-7019
denise fishlock@lumen com
Learr More About Lumen's Unique Approach to Your Long-Term Success
From:Blossom Lawrence<hlossom.lawrence(nDstabilitynetworks.com>
Sent:Monday,October 11,2021 12:23 PM
To:Fishlock,Denise<Denise.Fishlock@),lumen.com>
Subject:RE:RMA-Lumen Am 90503798-ETH1000-24051577-Stability Networks[ref:_0ODA0aFOy._S005d1Zba(ref:_OODAOaFOy._5005d1Zbal2:ref]
Importance:High
Yes,I don't have an emails from CPEReturns or GBMsdisconnects in my inbox or in my spam folder.
Email
Theca.r•,p Y::ytE Nitre Qt,arar!t nlC VrCJ"Iv{t•@y Hirt Or Oull Or Lund., ,.'r,-,t. • itrr•.:u:: •+,V: tnt rn"Isgts ano t1tc-ae wntt'w
r-mry o1 IN ntv-xlea recgx#gt>!va•n mo,e at>a:'rr,Atar-—i-i�i^,-taago<
C)Reftesh o tto m C pRtlw ns
Ac04d Frtn: Trent m"ea 9110/2021-10/12=1 X ErAvtr•1W11/2021.11/11/2021 X Qvarant,ne rtnon Wit-2 X tao:,cy type,Anu-malor ve Polocy-4 X
Iuwe —d lute-OF.00I UAWKl S—d" Oursntmv re,sun Vhd—d' PD4y rm.
140 data AVUat:tt
Thank you,
Blossom Lawrence
-----Original Message-----
From:Fishlock,Denise<[e-mail]>
Sent:Monday,October 11,2021 10:20 AM
To:Blossom Lawrence<blossom IawrencePstabilitynetworks.com>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000.240S1577-Stability Networks(ref:_00DA0aFOy._S005d1Zba[ref:_o0DAOaFOy._S005d1Zbal2:ref
Hi,
Did you check your spam folder for an email from CPEReturns?
Denise Fishlock
Customer Success

SR Billing Customer Care Specialist
New Hampshire
603-404.7019
[e-mail]
Learn More About Lumen's Unique Approach to Your Long-Term Success
-----Original Message-----
From:Blossom Lawrence<[e-mail]>
Sent:Monday,October 11,2021 11:57 AM
To:GBM Disconnects<[e-mail]>
Cc:Fishlock,Denise<[e-mail]>
Subject:RE:RMA-Lumen Acct 90503798-ETH10OD-24051577-Stability Networks(ref:_000A0aFOy._5005d1Zba[ref:_OODAOaFOy._5005d1Zbal2:ref)
CAUTION:This email originated outside of Lumen Technologies.Do not click links or open attachments unless you recognize the sender and know the
content is safe.
---------------------------------------------------------------------------------
Good Morning,
It has been almost two weeks since this ticket was created and I have still not received an email to return this equipment.Is there something else that I
need to do to get this Adtran returned to Lumen?
Thank you,
Blossom Lawrence
208-807-5742
-----Original Message-----
From:Bristol GBM Disconnects<[e-mail]>
Sent:Wednesday,September 29,20219:05 AM
To:Blossom Lawrence<[e-mail]>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_OODAOaFOy._5005d1Zba[ref:_CODAOaFOy._5005d1Zbal2:ref J
Hello,
The ticket was resolved at our end.You will be getting the mail soon.
Thanks,
GBM
---------------Original Message---------------
From:Blossom Lawrence[[e-mail]]
Sent:9/29/2021 8:53 AM
To:[e-mail]
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[J
CAUTION:This email originated outside of Lumen Technologies.Do not click links or open attachments unless you recognize the sender and know the
content is safe.
Good Morning Denise,
Have you had any follow up on this ticket?I really need to return this device.
Thank you,
Blossom Lawrence
208-807-5742
-----Original Message-----
From:Bristol GBM Disconnects<[e-mail]>
Sent:Monday,September 13,20215:34 AM
To:[e-mail]
Cc:Blossom Lawrence<blossom.lawrence@stabili ynetworks.com>
Subject:RE:RMA-Lumen Acct 90503798-ETH100O-24051577-Stability Networks[)
Hello,
I have created a ticket for this issue.
Thanks,
GBM

----Original Message-------------
From:Fishlock,Denise[[e-mail])
Sent:9/10/20219:42 AM
To:[e-mail]
Cc:blossom.lawrence@s a ili Detworks.com
Subject:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks
Team,
Our customer has not received the return label for this circuit.Please resend.
Thank you,
[cid:[e-mail]741 DC01
Denise Fishlock
Customer Success
SR Billing Customer Care Specialist
New Hampshire
603-404-7019
[e-mail]<mailto:denise.fishlock@ lumen.com>
From:Blossom Lawrence<blossom.lawrence@st bilitynetworks.com>
Sent:Friday,September 10,2021 11:30 AM
To:Greenslade,Dala A<[e-mail]>
Cc:Fishlock,Denise<[e-mail]>
Subject:RE:Billing request approved ticket#21723624 Stability Networks BAN 90503798
Importance:High
Good Morning Dala&Denise,
I have been trying to get the Adtran returned and I can't seem to get a response from anyone.Can either of you assist me with getting this device
returned?Additionally,I need to get the account balance paid and if you could please give me a call at your earliest convenience that would be greatly
appreciated.
Thank you,
Blossom Lawrence
Accounting/Purchasing
Stability Networks Inc.
3160 Elder St
Suite 102
Boise,ID 83705
208-344-0050(ofc)
208-807-5742(cell)
208-247-5355(fax)
[e-mail]<mailto:Blossom.Lawrence@ ili networks.com>
[e-mail]<rnailto:pu c [e-mail]>
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.
ref:_00DAOaFOy._5005d1Zbal2:ref
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.

This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this
communication is strictly prohibited and may be unlawful.If you have received this communication in error,please immediately notify the sender by
reply e-mail and destroy all copies of the communication and any attachments.
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of
this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately
notify the sender by reply e-mail and destroy all copies of the communication and any attachments.

8
11���
Customer Return Material Authorization Form
CenturyLink ­
Origination Date: 1/14/2022
Ship RMA to: SO/CPE No.: 100208009
Please be sure to include a copy of this document Go to Seattle Template
Attention Warehouse: Spreadsheet
Century Link CPE Returns This RMA is being issued for the Customer located at.
RMA No: R113134 Name: STABILITY NETWORKS
Address: 2404 W BANK DR
11780 E 53rd Ave City/State/Zip: BOISE,ID 83705
Dock Door 5
Denver, CO 80239 The Material is currently at the Customer located at:
Name: STABILITY NETWORKS
Address: 2404 W BANK DR
Centuryl-ink Log No: R113134 City/State/Zip: BOISE,ID 83705
Warehouse Log No: 169427
Return Tracking No(s):
Please E-mail Return Tracking information tc
Line Part No. Description Serial No. Qty Rtn Cd Loc.
1.1 47005660FSCL100 CTL ONLY. NETVANTA 5660 500MEG SBC ROUTER WITH CFG1797853 1 5 DFW/REBOX
5.1 AT1514EV-BU 14'350MHZ UTP CAT-5 PATH CABLE 2 S DFW/REBOX
1.1...1 CCM-B-1100AS740127N CTL-MGD--CTL-FOTS--ADTRAN-SPARES--BUNDLE ONLY-- 1 5 DFW/REBOX
4.1 QBOM MTU-ADTRAN-5660 ETH I QBOM MTU 5660 ETHERNET ADTRAN BUNDLE 1 5 DFW/REBOX
RMA Instructions: Please return the itemized material and quantities listed above within 5 business days of this notice. Material is to be returned to the'Ship To'address listed above. Make sure the
RMA number noted above is included on the shipping label and that a copy of this packing slip is included in the box only if the box is not factory sealed. If the box is factory sealed do not open the
box and affix the packslip to the outside of the box without damaging it or pack the factory sealed box in an over packed box to ship.
\(iuv: 4:vlure to return nt:ner6l in a timeh manner(%%ahin 30 days)will result in automatic billing of this material to the job
Return Codes: 1) Return to Stock a 2) Return to Vendor a 3)Return to Reclamation a 4)Return Excess a 5)Return to Defective 6) Return to Brokerage a 7) Return to Expense a 8)For Records Only
Page 1 of 1

FROM: 10 LBS 1 OF 1 "`'`:"•'` � CO 8019-02
STABILITY NETWORKS
2404 W BANK DR „t;�:"
BOISE ID 83705 ,Op •r.
.i
SHIP TO: UPS GROUND
CENTURYLINK CPE RETURNS TRACKING #: 1ZAOF 695 03 7706 1475
11780 E 53RD AVE DOCK DOOR 5
DENVER CO 80239
REF 1:R113134 BILLING: P/P
REF 2:100208009
Y!S 21.0.16 bI crown Pn 02.DA 014022
Fold here and place in label pouch

Outlook
LLtmen Billing Case 09851845 ref: 00DAOaFOy. 5005d1fnzXV:ref
From Do Not Reply<[e-mail]>
Date Fri 1/14/2022 1:55 PM
To [e-mail]<gbmdisconnects@lumencom>:[e-mail]<[e-mail]>:daniel.bergOlumen.com<[e-mail]>;John
Mordoff<)[e-mail]>:[e-mail]<[e-mail]>;cpereturns@centurylink com<[e-mail]>
Cc Blossom Lawrence<[e-mail]>
Thank you for contacting Lumen.
Your email has been received and is being tracked on Case Number 09851845.For updates or changes to this request,please FORWARD this emai
We strive to complete all billing inquiries and disputes in a timely manner.Most billing inquiries are resolved Wthin 5 business days. Due to increases
PAYMENT NOTIFICATIONS:There is no standard email address to send advice of payment remittance.Regardless of payment method,the remittan
Alternatively,our billing team can be reached at 877-453-8353 opt 2,1.
Thank You
Customer Care I Digital Support Team
reC_00DAQaF0y_5005d 1 fnzXV:ref
RE:FW:RMA-Lumen Acet 90503798-ETH1000-24051577-Stability Networks I ref:_OODAOaFOy._5005d1Zb l ref:_OODAOaFOy_5005d12bal2:ref j RMA R113134
Hi GBM Disconnects,
Thank you,we have received the request from your team.
Hi All.
As requested,the pack list and return label are provided for your reference.
The serial number to this particular device will be located on the side of the unit.
In general.as long as the correct serialized router is returned there is not a need to worry about any of the periphery materials such as cables,rackmount kits,connector kits,brackets.
Please include a copy of the pack list with the shipment.
Sincerely.
CPE Returns
[e-mail]
CenturyLink has rebranded to Lumen Technologies.
—Original Message—
rrom.Bristol GBM Disconnects<[e-mail]>
Sent:Friday,January 14,2022 1:32 PM
To:Billing<[e-mail]>;CPE QCC<[e-mail]>.Berg,Daniel<Daniel.Berg@lumen•com>;[e-mail];Fishlock.Denise<Denise.F
Cc:blossom.lawrence@stabilitynetworks.00m
Subject:RE:FW:RMA-Lumen Accl 90503798-ETH1000-24051577-Stability Networks I ref:_OODAOaFOy._5005d1Zb(ref:_OODAOaFOy._5005d1Zbal2:ref I
CAUTION:This email originated outside of Lumen Technologies.Do not click links or open attachments unless you recognize the sender and know the content is safe.
Looking into 8.
Original Message
From:CPERetums[[e-mail]
Sent:1/14/2022 11:42 AM
To:[e-mail];[e-mail];[e-mail];[e-mail];danlel.berg•o^slumen.com;[e-mail];demse.
Cc:[e-mail]
Subject:RE:FW:RMA-Lumen Acct 90503798-ETH 1000-24051577-Stability Networks I ref:_000A0aFOy._5005d 1 Zb I j 100208009
Hi GBM Disconnects,

We have not received the auto disconnect notice for this Circuit ID.
Can you escalate this request please?
Sincerely,
CPE Returns
[e-mail]
CenturyLink has rebranded to Lumen Technologies.
—Original Message—
From:Bristol GBM Disconnects<[e-mail]>
Sent:Friday,January 14,2022 12:28 PM
To:Berg,Daniel<[e-mail]>;Care Inquiry<[e-mail]>;Billing<[e-mail]>;CPE OCC<[e-mail]>;Polk,Stephanie D
Cc:[e-mail]
Subject:RE:FW:RMA-Lumen Aoct 90503798-ETH1000-24051577-Stability Networks[ref:_00DA0aFOy_§005d1Zb[]
CAUTION:This email originated outside of Lumen Technologies.Do not click finks or open attachments unless you recognize the sender and know the content is safe.
CPE Returns cou!d you please look into this?
Original Message
From:John Mordoff(John.mordoff@slabilirynetworks.00m)
Sent:1/14/2022 11:16 AM
To:[e-mail];[e-mail];[e-mail];[e-mail];[e-mail];[e-mail];cperetums@
Cc:b![e-mail]
Subject:FW:RMA-Lumen Acct W503798-ETH1000-24051577-StabL!ty Networks i ref:_00DA0aFOy._5005d 1 Zba(]
Lumen,
We need your help.We have been trying to return your equipment for Borne time.Stability Networks has performed its due diligence in our attempt to return your equipment.We need a
John Mordoff,,MBA
208.284.7204
[e-mail]<maiito:[e-mail]>
Book a Consult with me online<https:lfrmss9lclp.trendmicro.com:443/wis/clicktime/vl/query?ud=https%3a%2f°k2foutfook.ofCce365.com%2fowa%2fcalendarYo2fSalesJohnMordoff/40
https:irimssg l-clp.trendmicro.com:443twWcliddimetvl/query?ud zwww.lin kedin.com%2fin%2f)ohn%2dmordofi°k2d78622516&umid=7O74CBDC-D58F-DD05-96F23ADAAE772CDF&8 t
'We make IT easy'
"ICs not a faith in technology.ICs faith in people'(Steve Jobs)"We are drowning in information but starved for know:edge"(Jon Naisbitt)
From:*Fishlock,Denise"<[e-mail]>
Date:Tuesday,January 4,2022 at 5:07 PM
To:Blossom Lawrence<[e-mail]>
Subject:RE:RMA-lumen Acct 90503798-ETH1000-24051577-Stability Networks(ref:_000A0aFOy_5005d1Zba(I
Amen!
(cid:image001.ipg@01 D8018D.8A868D80]
Happy New Year,
Denise Fishlock
Customer Success
Billing Customer Care Specialist
603404-7019
[e-mail]<mai Ito:denise.ris [e-mail]>
From:Blossom Lawrence<[e-mail]>
Sent:Tuesday,January 04,2022 3:45 PM
To:Fishlock,Denise<[e-mail]>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_00DA0aFOy._5005d1Zba(]
Thank you,Denise-I will try and remember that next time well hopefully there wont be a next time because I will have returned this device?
Blossom Lawrence
Cell.208-807-5742
E-Mail.blossom.lawrence@stabilltynetworks.00m<mailto:[e-mail]>
This message may contain confidential and/or privileged information.11 you are not the addressee or authorized to receive this for the addressee,you must not use,copy,disclose,or to

Blossom Lawrence
—Original Message--
From:Fishlock,Denise<Denise,[e-mail]:[e-mail]»
Sent:Monday,October 11,2021 10:20 AM
To:Blossom Lawrence<blossom.lawrence@stab!l;rynetworks.com<maifto:[e-mail]>>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks[ref:_OOOAOaFOy._5005d1Zba(J
Hi,
Did you check your spam folder for an email from CPERelums?
Denise Fishlock
Customer Success
SR Billing Customer Care Specialist
New Hampshire
603404-7019
denise.fish!ock@lu me n.com<maillo:d en I [e-mail]>
Learn More About Lumen's Unique Approach to Your Long-Term Success?
-----Original Message-----
From:Blossom Lawrence<[e-mail]<rnaillo:[e-mail]>>
Sent:Monday,October 11,2021 11:57 AM
To:GBM Disconnects<[e-mail]<mailto:[e-mail]>>
Cc:Fishlock,Denise<[e-mail]<mailto:[e-mail]>>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks(ref: OODAOaFOy._5005d1Zba(J
CAUTION:This email originated outside of Lumen Technologies.Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good Morning,
It has been almost two weeks since this ticket was created and I have still not received an email to return this equipment.Is there something else that I need to do to get this Adtran retu
Thank you,
Blossom Lawrence
208-807-5742
—Original Message—
From:Bristol GBM Disconnects<[e-mail]<mailto:[e-mail]>>
Sent:Wednesday,September 29,2021 9:05 AM

To:Blossom Lawrence<[e-mail]<maillo:b'[e-mail]»
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks(ref:_OODAOaF0y._5005d1Zba[]
Hello,
The ticket was resolved at our end.You will be getting the mail soon.
Thanks,
GBM
Original Message----
From:Blossom Lawrence[[e-mail]]
Sent:9/29/2021 8:53 AM
To:[e-mail]<mailto:[e-mail]>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000-24051577-Stability Networks(]
CAUTION:This email originated outside of Lumen Technologies.Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good Morning Denise,
Have you had any fol:ow up on this ticket?I realty need to return this device.
Thank you,
Blossom Lawrence
208-807-5742
—Original Message—
From:Bristol GBM Disconnects<[e-mail]<maillo:gbm disconnects @cenlurylink.com>>
Sent:Monday,September 13,2021 5:34 AM
To:denise.fishloc k@lumen.00m<maiito:[e-mail]>
Cc:Blossom Lawrence<[e-mail]<mailto:blossom.Lawrence @stabiIi Lyn etworks.com>>
Subject:RE:RMA-Lumen Acct 90503798-ETH1000.24051577-Stability Networks(]
Hello,
I have created a ticket for this issue.
Thanks,
GBM

Original Message
From:Fishlock,Denise([e-mail])
Sent:9f 10l2021 9:42 AM
To:[e-mail]<maillo:[e-mail]>
Cc:blossom.lawrence@stabilitynetworks.00m<ma;Ho:[e-mail]>
Subject:RMA-Lumen Acct 90503798-ETH1000-24051577•Stab3ity Networks
Team,
Our customer has not received the return label for this circuit.Please resend.
Thank you,
[cid:image003.jpg@01 D7A638.FO741 DCO]
Denise Fishlock
Customer Success
SR Billing Customer Care Specialist
New Hampshire
603-404-7019
[e-mail]<mailto:den![e-mail]<mailto:[e-mail]%3c mailto:[e-mail]»
From:Blossom Lawrence<blossom.lawrence@stabi!itynetworks.com<mailto:[e-mail]»
Sent:Friday,September 10,2021 11:30 AM
To:Greenslade,DalaA<[e-mail]<mailto:[e-mail]>>
Cc:Fishlock,Denise<[e-mail]<mailto:[e-mail]»
Subject:RE:Billing request approved ticket#21723624 Stability Networks BAN 90503798
Importance:High
Good Morning Data&Denise,
I have been trying to gel the Adtran returned and I can't seem to gel a response from anyone.Can either of you assist me with getting this device returned?Addibonally,1 need to gel Iht
Thank you,
Blossom Lawrence
Accounting/Purchasing

Stability Networks Inc.
3160 Elder St
Suite 102
Boise,10 83705
208-344-0050(ofc)
208-807.5742(cell)
20&247-5355(fax)
Blossom.Lawrence @stabilitynetworks.com<mailto:[e-mail]<mailto:[e-mail]%3cmailto:Blossom.Lawrence@stabEffh
[e-mail]<mailto:[e-mail]<mailto:[e-mail]°/3cmaillo:[e-mail]>>
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is strictly prohibited and may
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is strictly prohibited and may
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is slricUy prohibited and may
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is strictly prohibited and may
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is strictly prohibited and may
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication Is strictly prohibited and may
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is strictly prohibited and may
This communication is the property of Lumen Technologies and may contain confdential or privileged information.Unauthorized use of this communication is strictly prohibited and may
ref: CODAOaFOy._5005d1Zbal2:ref
This communication is the property of Lumen Technologies and may contain confidential or privileged information.Unauthorized use of this communication is strictly prohibited and may

Outlook
RE: Past due
From Blossom Lawrence <[e-mail]>
Date Mon 5/23/2022 11:53 AM
To 'Ehli, Linda' <[e-mail]>
Good Morning Linda,
We were waiting on the adjustment for the Adtran being returned and I would also like to get this billed paid. Can
you confirm receipt of the Adtran? I have tried to login to pay this bill and the password information that I have is
no longer valid and then when I called in to pay the bill, it stated to pay only the current amount due and not the
total balance due—what is the best method to get this payment processed?
Thank you,
Blossom Lawrence
Cell. 208-807-5742
E-Mail. [e-mail]
This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,you must
not use,copy,disclose,or take any action based on this message or any information herein.If you have received this message in error,please advise the
sender immediately by reply e-mail and delete this message.
From: Ehli, Linda <[e-mail]>
Sent:Thursday, May 5, 2022 11:49 AM
To: Blossom Lawrence<[e-mail]>
Subject: RE: Past due
WARNING:This email originated outside of Stability Networks. DO NOT CLICK links or attachments,and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Lawrence,
The billing address was update to 3160 W Elder St, Suite 102, Boise, ID 83705.
Linda
Linda Ehli
Collections Specialist II
Bismarck, ND/USA, 58501
LUMEN' tel: [phone]ext. 2331045728 1 fax : [phone]
Linda.Ehlia-lumen.com
Manage your services online. View and pay your invoice, manage repair tickets, check order
status and much more.
To log in or register, go to lumen.com/login/. You can also manage your invoices online with
paperless billing.

From: Blossom Lawrence<[e-mail]>
Sent: Monday, May 2, 2022 10:S1 AM
To: Ehli, Linda <[e-mail]>
Subject: RE: Past due
What update was made?
Please advise.
Blossom Lawrence
Cell. 208-807-5742
E-Mail. blossom.lawrencepstabilitynetworks.com
This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,you must
not use,copy,disclose,or take any action based on this message or any information herein.if you have received this message in error,please advise the
sender immediately by reply e-mail and delete this message.
From: Ehli, Linda <[e-mail]>
Sent: Monday, May 2, 2022 6:10 AM
To: Blossom Lawrence <blossom.lawrence@ stabilitynetworks.com>
Subject: RE: Past due
WARNING:This email originated outside of Stability Networks. DO NOT CLICK links or attachments, and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Good Morning ,
The update was made. Please see attached and send me payment details for the past due.
Thank you,
Linda
Linda Ehli
Collections Specialist II
L U M E N Bismarck, ND/USA, 58501
tel: [phone]ext. 2331045728 I fax : [phone]
[e-mail]
Manage your services online. View and pay your invoice, manage repair tickets, check order
status and much more.
To log in or register, go to lumen.com/login . You can also manage your invoices online with
paperless billing.
From: Blossom Lawrence <blossom.lawrenceCfstabilitynetworks.com>
Sent: Friday, April 1, 2022 4:12 PM
To: Ehli, Linda <[e-mail]>
Subject: RE: Past due
Importance: High

Outlook 9
Disconnect Request for ALL Services for Account: 321457/Stability Networks, Inc/ Disconnect Form
From [e-mail] <[e-mail]>
Date Wed 12/18/2024 3:26 PM
To [e-mail] <[e-mail]>
Cc Blossom Lawrence <[e-mail]>
You don't often get email from [e-mail]. Learn why this is irnpor ant
WARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you
recognize the sender and know the content is safe.
For help, please call 1-877-453-8353 (Billing Issue-Option 2, then Option 1)
Disconnect Billing Account
You have submitted a Disconnect Request for ALL Services on Billing Account Number: 321457
Account Name: Stability Networks, Inc
Primary Email: blossom.lawrence0stabilitynetworks.com
Primary Contact Name: Blossom Lawrence
Primary Contact Phone: [phone]
Secondary Email:
Secondary Contact Name: Chad Deitrick
Secondary Contact Phone: [phone]
Request Date: 01/17/2025
Reason: Upgrading - I upgraded services and now eliminating redundant services
File 1:
File 2:
File 3:
Are you being billed by another (Non-Lumen I company for services related or dependent to the Lumen service(s)you are requesting to
disconnect: No
I understand that by submitting this Disconnect Form, I am authorizing Lumen to act on my behalf to disconnect any third party cross connects
for which I originally required Lumen or its acquired companies to issue LOA/CFA.
I also understand that disconnecting services purchased as a bundle(ex: Converged Services)will result in the disconnection of any related IP
VPN, internet, and voice services: Yes
File Attachment: Lumen Correspondence.zip
Disclaimer: Upon submission of this request,ALL Services on Billing Account Number: 321457 wilt be disconnected.
If replacing services, providing a replacement order number or service ID wilt facilitate the processing of your request.
For service issues, installation issues, product capability, and quality of service please indicate the outage tickets to facilitate the processing of your
request.
Unless otherwise agreed between the parties, the Services)identified for disconnection will be disconnected upon the disconnect date, defined as the
later of(i)thirty (30)days after Lumens receipt of this completed Disconnect Request Form or (ii)the requested date of disconnection specified on this
form for Lumen products and services. If the Service is being disconnected prior to the end of the committed Service Term, early termination charges
may apply as agreed between the parties.
Lumen requires thirty(30)days advance notice of disconnection. Because monthly services bill in advance, you may be entitled to a credit after the
service is disconnected. Credits should be applied to the next invoice following the disconnect date. Customer is still responsible for any usage charges
incurred for up to ninety(90)days after the disconnect date of the service(s)

Outlook
Action Required I Stability Networks 1321457
From Disconnect NA <disconnects@lu men-corn>
Date Wed 12/18/2024 6:21 PM
To Blossom Lawrence <[e-mail]>
Cc [e-mail] <[e-mail]>; [e-mail] <[e-mail]>; dl-
[e-mail] <[e-mail]>
You don't often get email from [e-mail]. Learn why this is important
WARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments, and DO NOT
RESPOND, unless you recognize the sender and know the content is safe.
IPA Lumen-Connecting and protecting the networked world
Information regarding disconnect request
I am contacting you in regards to the disconnect request you submitted for the service: 23178910**CP,
23178933**CP, 23178946*"CP, 23179052**CP, 23179057'-CP, 23179072"^CP, 23179277**CP, 23179315"*CP,
23179316"CP, 23179376"CP, 27208196**CP, 30223014"'CP, 30223025*'CP, 30248714*4CP,
SL0000096197**FL**321457, SL0000096197**LD"*321457, SL0000096197**LDSL**321457 .
You have stated the reason for disconnect as: " I upgraded services in the past and am now eliminating
redundant services
We ask that you answer the below questions as soon as possible:
1. Does this disconnect need to be worked with a CenturyLink new install? (YES/NO)
If so, what is the new CenturyLink circuit ID or CenturyLink order number?
2.Are any parts of the circuits listed above being reused? (YES/NO)
3. Did you agree to pay for the old and the new services for a set amount of time? (YES/NO)
This includes telephone numbers, IP addresses, cross connects, access components, local components and
equipment.

Please Note: If we do not receive a response to the above questions within 3 business days we will move I
forward with
I
placing the customer requested disconnect with no coordination with the new install. There is a substantial
risk of
i
l
an outage if any of the services needed to be reused. If coordination or hot cut was done or will be needed I
please
i
I 1
I reply to this e-mail to cancel this stand alone disconnect and work with your sales team on next steps.
I
Order and billing information
Disconnect Ticket Number 30818559 I
i
i Customer Name Stability Networks
Customer Number 2-2MDKG3
Billing Account Name STABILITY NETWORKS
Billing Account Number 321457
i
Service information j
I i
i Address 2404 W BANK DR BOISE,ID
I
i Lumen Circuit ID 23178910
I Product Converged Service Bundle-Voice+Internet-Legacy
Unprotected
i
(
Address 2404 W BANK DR BOISE,ID i
i Lumen Circuit ID 23178933 I
I
I
Product Bundled LD FlexCall Package-Old Rates Unprotected
I
Address 2404 W BANK DR BOISE,ID {
Lumen Circuit ID 23179057
Product Bundled Managed[AD Unprotected i
I -
i
Address 2404 W BANK DR BOISE,ID
It Lumen Circuit ID 30223014 '
Product LD Switchless 8xx Unprotected
I Address 2404 W BANK DR BOISE,ID
Lumen Circuit ID 61/HCFS/103725/TWCS
( Product Bundled Port Unprotected I
i
Address 2404 W BANK DR BOISE,ID I
! Lumen Circuit ID 611KQGN/103726/TWCS
Product Bundled Internet Access Unprotected
I
Thank you,
f
Customer Care Disconnect Center
i I
1

877-453-8353
[e-mail]
©2024,Lumen Technologies.All Rights Reserved.

10
Outlook
Disconnect Request for ALL Services for Account: 90503798/ Stability/ Disconnect Form
From [e-mail] <disconnects@lumen-com>
Date Wed 1/22/2025 1:28 PM
To [e-mail] <[e-mail]>
Cc Blossom Lawrence <[e-mail]>; Joshua Baker <[e-mail]>
Some people who received this message don't often get email from [e-mail]. Learn why this is importar:
WARNING: This email originated outside of Stability Networks.DO NOT CLICK links or attachments, in,] DO NOT RESPOND, unletis you
recognize the sender and know the content is safe.
For help, please call 1-877-453-8353 (Billing Issue-Option 2, then Option 1)
You have submitted a Disconnect Request for ALL Services on Billing Account Number: 90503798
Account Name: Stability
Primary Email: blossom.lawrenceostabilitynetworks.com
Primary Contact Name: Blossom Lawrence
Primary Contact Phone: [phone]
Secondary Email: joshua.bakerC-stabilitynetworks.com
Secondary Contact Name: Josh Baker
Secondary Contact Phone: [phone]
Request Date: 02/28/2025
Reason: Business Factors - Moving to another location
File 1:
File 2:
File 3:
Are you being billed by another(Non-Lumen)company for services related or dependent to the Lumen services)you are requesting to
disconnect: No
I understand that by submitting this Disconnect Form, I am authorizing Lumen to act on my behalf to disconnect any third party cross connects
for which I originally required Lumen or its acquired companies to issue LOA/CFA.
I also understand that disconnecting services purchased as a bundle(ex: Converged Services)will result in the disconnection of any related IP
VPN, internet. and voice services: Yes
Disclaimer: Upon submission of this request,ALL Services on Billing Account Number: 90503798 wilt be disconnected.
If replacing services, providing a replacement order number or service ID will facilitate the processing of your request.
For service issues, installation issues, product capability,and quality of service please indicate the outage tickets to facilitate the processing of your
request.
Unless otherwise agreed between the parties, the Service(s)identified for disconnection will be disconnected upon the disconnect date, defined as the
later of(i)thirty(30)days after Lumen's receipt of this completed Disconnect Request Form or(ii)the requested date of disconnection specified on this
form for Lumen products and services. If the Service is being disconnected prior to the end of the committed Service Term, early termination charges
may apply as agreed between the parties.
Lumen requires thirty(30)days advance notice of disconnection. Because monthly services bill in advance, you may be entitled to a credit after the
service is disconnected.Credits should be applied to the next invoice following the disconnect date. Customer is still responsible for any usage charges
incurred for up to ninety(90)days after the disconnect date of the service(s).
Lumen will use reasonable efforts to rescind a disconnection/cancellation notice. However, once a disconnection/cancellation notice has been
processed, Lumen cannot guarantee that service(s)will be extended beyond the original disconnection/cancellation date. In the event a

Outlook 11
Re: New billing request submitted:Ticket#31024318,billing account 4%5-VHGR2XGG,STABILITY NETWORKS
From Blossom Lawrence<[e-mail]>
Date Fri 3f7/2025 3:54 PM
To Lumen Billing Disputes<[e-mail]>
Cc Joshua Baker<[e-mail]>
Hi Disputes Team,
Can I please get an update on the status of this dispute?
Thank you,
Blossom Lawrence
Cell.208-807-S742
E-Mail.blossom.lawrence2stabilitynetworks.com
"Stability Networks,Inc is moving,February 1st,2025 to 2289 S.Bonito Way,Suite 150,Meridian,ID 836421•
This mrssage may contain confdenaol andlo,pnn"ed Infnrmanon.if you are nar me addressee or aothorited to ree,w rh,,for thr addressee,you must nar use,copy d,sclose,or take anv orris based on rhis me5wgr cr
arty information herein-If you have rerelved this message in error,abase advise the sender,mmediat6y by reply e-mail and delete this message.
From:Lumen Billing Disputes<[e-mail]>
Sent:Tuesday,January 28,2025 1:06 PM
To:Blossom Lawrence<blossom.lawrence@stab ilitynetworks.com>
Subject:New billing request submitted:Ticket#31024318,billing account#5-VHGR2XGG,STABILITY NETWORKS
You don't often get email from [e-mail] why this is important
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content
is safe.
Billing Customer Care - Request Submitted
Hello Blossom Lawrence,
We are writing to let you know Amanda Smith submitted a billing request on your behalf on 2812025.A Billing Coordinator
1- i)er Norris(amber.norris@lumenxcrn; will contact you soon to review the request in detail and ask you for additional
information, if needed.Your billing request ticket number is 31024318
Billing Request Number: r,131021318
Request Type: Dispute
Detailed Request Type: Incorrect Recurring or Nan-Recurring Charge
Billing Account Name: STABILITY NETWORKS
Billing Account Number: 5-VHGR2XGG
Invoice Account Number: 321457
Billing Account Contact: Blossom Lawrence/[e-mail]/[phone]
Additional Contact 1: Blossom Lawrence/[e-mail]/[phone]
Internal Requestor Name: Amanda Smith
Issue Description: Customer has documentation I provid4ed screen shots of email.3uky of 2021 our customer
had started the disconnection process but were still bill through 2025 customer has already
returned equipment
Type of charge/charge description: all services
Correct Rate:5: n/a
Current Rate:$: n/a
Total Potential Dispute Amount: 25000 USD
Internal Tracking Nos:
Invoices: 716680427,712674619,708691217,704672244,700694745,696669245,692618233,
688652647,684667353,676642031,680667569,672606446,668763378,664734440,
660755449,656829016,6528175D4,648720239,644876716,640771773,636708731,

632885158,628910735,624746324,620895835,616811031,612730466,304912306,
601623000,300892665,297171747,292929247,288912631,234809380,238840128,
242963235,246859565,250916274,254874585,276878795,281149142,284819096
Orders:
Services: all services
Trouble Tickets:
Attachment: Screenshot2025-01-28 140153.png
Attachment: Screenshot2025-01-28 140210.png
Attachment: Screenshot 2025-01-28 140245.png
For more information on how to resolve billing issues,download the Bi ing Assistance Guide(lumen.com).
Thank you for being a Lumen customer.Your business and satisfaction drive everything we do.
Sincerely,
Billing Customer Care
This communication is the property of Lumen Technologies and may contain confidential or privileged information. Unauthorized use of
this communication is strictly prohibited and may be unlawful. If you have received this communication in error, please immediately notify
the sender by reply e-mail and destroy all copies of the communication and any attachments.

IN Outlook 12
Billing Request Denied: Ticket# 31024318, Claim # , Billing Account# 5-VHGR2XGG,
From CustomerDisputes <[e-mail]>
Date Mon 3/10/2025 6:15 PM
To Blossom Lawrence <[e-mail]>
You don't often get email from [e-mail]. Learn why this is important
WARNING: This email originated outside of Stability Networks, DO NOT CLICK links or attachments, and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Billing Customer Care — Billing Request Denied
Hello Blossom Lawrence,
Thank you for your patience while I processed your billing request 31024318. 1 discovered the charge(s)billed
correctly. Below details provide reason for denial.As a result, I cannot issue a credit to your account. Your current
invoice will show the total balance due and due date.
• No disconnect found prior to January 17, 2025
• Page 2 of any of the invoices explain how to submit a disconnect request. Disconnect are not handled by your
CS or CCM
• Customer initiated disconnect requests can be submitted through https://Nvww.lumen.com/login/or
https://%vww.lumen.com/help,"en-us/disconnects.html Go to Products & Services> Order Stahts to
submit your new request.The service(s) you request to be disconnected will have an estimated Bill
Stop Date of 30 days from the received date of the request unless the requested date is greater than
30 days from the received date or your contract states otherwise. Any subsequent requests for
assistance or questions can be emailed directly to [e-mail]
• 90-day dispute term, and I found no prior tickets opened before ticket 31024318 that was opened
1/28/2025
If you would like to discuss further you may reach me or your CS [e-mail]
Sincerely,
Amber Norris
Billing Customer Care Specialist I
Centuryl-ink
[phone]
[e-mail]

Manage your services online. View and pay your invoice, manage repair tickets, check order status and much more.
To log in or register, go to lumen.com/login/.You can also manage your invoices online with paperless billing.
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you
have received this communication in error, please immediately notify the sender by reply e-mail and
destroy all copies of the communication and any attachments.

13
Outlook
Ticket 31321791 STABILITY NETWORKS
From Norris, Amber <[e-mail]>
Date Wed 3/12/202S SA4 AM
To Blossom Lawrence <[e-mail]>
You don't often get email from [e-mail]. Learn why this is important
WARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments,and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Good Morning-
I have opened ticket 31321791, and have requested another group review all my findings along with
contract/MSA
This could take up to 72 hours to create a case, and then 2-3 invoice cycles for resolution.
Amber Norris
Billing Customer Care Specialist 1
Broomfield, CO, 80021
tel: [phone]
[e-mail]
Manage your services online. View and pay your
L U M C N ' invoice, manage repair tickets, check order status
and much more.
To log in or register, go to lumen.com/logini. You
can also manage your invoices online with
paperless billing.
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you
have received this communication in error, please immediately notify the sender by reply e-mail and
destroy all copies of the communication and any attachments.

.°� Outlook 14
Lumen Discretionary Credit Request: Stability Networks, Case12777670, BAN 4',5-VHGR2XGG
From Scales, Nikki <[e-mail]>
Date Thu 3/13/2025 7:34 AM
To Blossom Lawrence <[e-mail]>
Cc Scales, Nikki <[e-mail]>
You don't often get email from [e-mail]. Learn why this is important
WARNING: This email originated outside of Stability Networks.DO NOT CLICK links or attachments, and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Good Morning,
I am a member of the Dispute Resolution team, and I have been assigned to your case to evaluate the
eligibility for a discretionary credit. I will review all relevant orders, emails, notes, contracts, and tickets
associated with your request.
If you have any additional information pertaining to this matter, please reply to this email and provide
supporting documents.
It is my understanding that you are disputing the following:
• Reason for Credit Request: Late disconnect
• Dispute Amount: $25,000
• Billing Period in Dispute: May 2021 to Dec 2024
Our records indicate that there were no disconnections made until December and no billing disputes
have been reported. The account is currently up-to-date, with all services being billed as anticipated.
Please provide any documentation showing the disconnexct request was made prior to December 2024.
Sincerely,

Nikki Scales
Senior Customer Success Dispute Resolution
LUMEN' tel: [phone]
[e-mail]
Helpful Lumen phone numbers
This communication is the property of Lumen Technologies and may contain confidential or privileged
information. Unauthorized use of this communication is strictly prohibited and may be unlawful. If you
have received this communication in error, please immediately notify the sender by reply e-mail and
destroy all copies of the communication and any attachments.

Outlook 15
RE: Lumen Discretionary Credit Request: Stability Networks, Case12777670, BAN #5-VHGR2XGG
(321457)
From Scales, Nikki <[e-mail]>
Date Wed 4/9/2025 9:55 AM
To Blossom Lawrence <[e-mail]>
Cc Scales, Nikki <[e-mail]>
You don't often get email from [e-mail]. Learn why,this is important
WARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments, and DO NOT RESPOND,
unless ou yo
u recognize the sender and know the content is safe.
Blossom.
Sorry for the late response in my reply on this billing dispute. The attached documentation is regarding
aCCOUnt 90503798 not for 5-VHGR2XGG (321457).
Account 5-VHGR2XGG (321457) has had all services disconnected as of 1/17/25 and currently has no
past due amount. The customer is responsible for submitting disconnect requests for any services that
are no longer needed.
No billing disputes have been opened for these services. According to the contract, you must submit any
billing dispute within 90 days of the invoice date.
Please provide any further details you have concerning BAN 321457 for location 2404 W Bank Dr,
Boise. ID no later than 4/11/25.
If there is no response by 4/11/25, the credit request will be denied and the dispute closed.
Thank you,
Nikki Scales
Senior Customer Success Dispute Resolution
L U M c-- N * tel: [phone]
[e-mail]
Helpful Lumen phone numbers

From: Blossom Lawrence <[e-mail]>
Sent:Thursday, March 13, 202S 11:02 AM
To: Scales, Nikki <[e-mail]>
Subject: Re: Lumen Discretionary Credit Request: Stability Networks, Case12777670, BAN #5-VHGR2XGG
Good Morning Nikki,
Thank you for taking the time to review this matter. The request to disconnect the service was actually
submitted in 2021. We moved out of the Bank Drive address in March of 2021 and we have unknowingly
been paying for our old building's services because of autopay issues. I was the person who walked the
device into the local CenturyLink building to return the Adtran device. Please see the attached email that
is titled "Past Due" and you will see correspondence between Linda Ehli and I in regard to the received
Adtran and the credit that was issued. On May 2, 2022, Linda Ehli confirmed receiving the Adtran.
Additionally, on the email titled "Update - Response Required" you will see conversations between
Denise Mathis and my team regarding confirmation of the services disconnection.
Effectively, what happened was we moved from Bank Drive to Elder Street and during that time we
upgraded our internet services with CenturyLink/Lumen and we were instructed that the services would
be disconnected once all the billing issues and services were resolved (we had credits that we were
waiting on). The service issues were resolved but no one completed the disconnection of the Bank Drive
services, so we have been paying $700/mth to Lumen for services that we do NOT have. I will append
copies of our communications from 2021 to this email. Please let me know if you need any additional
information and I will be happy to get that over to you.
Thank you,
Blossom Lawrence
Cell. 208-807-5742
E-Mail. [e-mail]
**Stability Networks, Inc is moving, February 1st, 2025 to 2289 S. Bonito Way, Suite 150, Meridian, ID
83642**
This message may contain confidential and/or privileged information.If you are not the addressee or authorized to receive this for the addressee,you must
not use,copy,disclose,or take any action based on this message or any information herein.If you have received this message in error,please advise the
sender immediately by reply e-moil and delete this message.
From: Scales, Nikki <Nikki.Scales(@lumen.com>
Sent:Thursday, March 13, 2025 7:34 AM
To: Blossom Lawrence <blossom.lawrence(@stabi lit ynetworks.com>
Cc:Scales, Nikki<[e-mail]>
Subject: Lumen Discretionary Credit Request:Stability Networks, Case12777670, BAN #5-VHGR2XGG

You don't often get email from nikki.scalesrlumen.com. Learn why this is important
WARNING:This email originated outside of Stability Networks. DO NOT CLICK links or attachments, and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Good Morning,
I am a member of the Dispute Resolution team, and I have been assigned to your case to evaluate the
eligibility for a discretionary credit. I will review all relevant orders, emails, notes, contracts, and tickets
associated with your request.
If you have any additional information pertaining to this matter, please reply to this email and provide
supporting documents.
It is my understanding that you are disputing the following:
• Reason for Credit Request: Late disconnect
• Dispute Amount: $25,000
• Billing Period in Dispute: May 2021 to Dec 2024
Our records indicate that there were no disconnections made until December and no billing disputes
have been reported. The account is currently up-to-date, with all services being billed as anticipated.
Please provide any documentation showing the disconnexct request was made prior to December 2024.
Sincerely,
Nikki Scales
Senior Customer Success Dispute Resolution
L U M E N * tel: [phone]
[e-mail]
Helpful Lumen phone numbers
This communication is the property of Lumen Technologies and may contain confidential or
privileged information. Unauthorized use of this communication is strictly prohibited and may be

Ve Outlook 16
RE: Lumen Discretionary Credit Request: Stability Networks, Casel2777670, BAN #5-VHGR2XGG (321457)
From Scales,Nikki <[e-mail]>
Date Wed 4/16/2025 11:17 AM
To Blossom Lawrence <[e-mail]>
Cc Scales, Nikki <[e-mail]>
WARNING This email originated outside of Stability Networks. DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the
sender and know the content is safe.
Blossom,
I am still reviewing the information sent over.
Thank you,
Nikki Scales
Senior Customer Success Dispute Resolution
tel:380- 80
LU M e N nikkLscales ales lumen.com
Ip(uf Lurnemphoncnumhcrs
From:Blossom Lawrence<[e-mail]>
Sent:Wednesday,April 16,2025 12:54 PM
To:Scales, Nikki<[e-mail]>
Subject:Re: Lumen Discretionary Credit Request:Stability Networks,Case12777670, BAN#5-VHGR2XGG(321457)
Importance: High
Good Morning Nikki,
I have not received a response since I sent this information over to you on the 9th. Please confirm that my dispute is not closed
and is being reviewed.
Thank you,
Blossom Lawrence
Cell. 208-807-S742
E-Mail, blossom.lawrenceL@stabilitynetv,,orks.com
"Stability Networks, Inc has moved,please note our new address is 2289 S. Bonito Way,Suite 150, Meridian, ID 83642**
This message may contain caefidentiol and/arprivileged information.Of you are not the addresser or authorized to receive this for the addressee,you must not use,copy;disclose,or take any
acnon based an this message or any information herein.If you have received this message in error,please advise the sender immediately by reply e-mail and delete this message.

From: Blossom Lawrence
Sent:Wednesday,April 9, 2025 4:13 PM
To:Scales, Nikki
Subject: Re: Lumen Discretionary Credit Request: Stability Networks,Case12777670, BAN 45-VHGR2XGG (321457)
Hi Nikki.
I think there may be some confusion on the account numbers in question. May we hop on a call to review this information? As I
go through all the emails between Stability Networks and Century Link/Lumen it looks as though we are addressing the two
accounts on the same emails. So, the emails that were attached to the dispute email that I sent you do reference the account
90503798 but in those emails the information is addressing issues for both Bank Drive and the Elder Street location. We only
have one location so we should not have two invoices every month, and we were being auto-billed for the old Bank Drive
address until Jan 17. 2025, as well as being billed &auto-pay for the services at the Elder Street address until 2/28/2025.
For instance, on the email that I attached and sent to you titled "ETH1000-24051577-Disconnect Request Case#:09373009"-
the very first correspondence on this email is referencing the disconnection request for the Bank Drive address on 7/1212021.
Our services on Elder street started in Aug 2021:
1
Domed
--had Defftick
11.1 I i, _ .@.
Additionally,on 6/2/2021, there's another email correspondence in which the billing customer service rep is referencing
questions for both the Bank Drive address and the Elder Street address. This email was also sent to you and is titled "Recap -
Lumen Billing Request-Stability Networks-Case 09251165-Acct 90503798 -early billing: please see image below of
communications regarding both locations and the circuit statuses:

From:Bfossem Lawrence<[e-mail]>
Sent:Monday,June 09,2025 2:31 PM
To:Scales,Nikki<[e-mail]>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670
Hi Nikki.
Do you have some time to connect for a phone call to discuss this account?
Thank you.
Blossom Lawrence
Cell.208-807-5742
E-Mail.blossom.lavaerceia<-tao htint:.a-is.,:-i'.
"Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite 150,Meridian,ID 83642 r'
Thu m .9c mar If y-an nm the oddressec w authorlred ro rrceirr this/or the addresser,you nwst not use.copy.dadose.or taAr any urttvn iw ed on this message a any in(ormalrpn
harm.if snv hove recened this mrssoye In error,µlease sidwse thr sendrr immediately by reply c-mod and dekle this mrssope.
From:Scales,Nikki<Nikki.Scaleslalumen.com>
Sent:Monday,June 9,2025 11:47 AM
To:Blossom Lawrence<blossom.lawrencelT a ilitynetworks.com> 1
Cc:Scales,Nikki<Nikki Scales@lumen cetm>
Subject:RE:Catch-up Call/Stability Networks/Case 12777670
ff 8
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
t �
Blossom,
Sorry for the delay in my response I was out of the office for over a week.
Currently,we are unable to issue credit for the late disconnect,as our records indicate that this was not caused by an error on Lumen's part.
• All services an this account were disconnected on 1/17i25 and are no longer being billed.
• Billing ticket 31024318 was submitted on 1/28/25 after billing had stopped for all services on this account.
• All invoices have been paid,indicating that there were no issues and that services were being billed as expected.
• It is considered the customer's responsibility to Submit a disconnect for services that are no longer being used to avoid loss of service.
This case will be closed without issuing credit.
Thank you,
Nikki Scales
Senior Customer Success Dispute Resolution
Ie1:380-206.5460
LU M c— N nikki.scalesld)lumen cam
Hci fui Lunicriphonc numbers
From:Blossom Lawrence<blossom.lawrence @stabilitynglwcirks.com>
Sent:Wednesday,May 28,2025 12:28 PM
To:Scales,Nikki<f4ikki. r IesC�lumen com>
Subject:Catch-up Call 17
Importance:High
Good moming Nikki,
May we set up a time to hop on a call and review the dispute with Lumen,please?
Thank you.
Blossom Lawrence
208-807-5742
"Stability Networks,Inc has moved,please note our new address is 22895.Bonito way,Suite 150,Meridian,ID 83642`•

outlook 19
Re:Catch-up Call/Stability Networks/Case 12777670
From Blossom Lawrence<[e-mail]>
Date Man 6/9/2025 2:59 PM
To Scales,Nikki<Nikki.Scales®lumen.com>
0 3 attachments(S29 KS)
Re:Care Centers Case B8788264[ref:ODD4TFCnt. 5004T6jlhV_00DAOaFOy_SOOIY/TZiAR:ref y RE:Care Centers Case D8768264(ref:OOD4TFCnt.SOD4T6JthV_OODAOaFOy.-5001Y1TZiAR:ref l;RE:
ETHIOOO-24OS1577-Disconnect Request CASE#:09373009[re(_OODAOa".SOOSd12eb4R:ref I;
Nikki,
Why can't we just get on the phone to discuss this?
I looks like we have had account number 90503798 since we were at Bank Drive and that account number at some point converted from 321457 to the 90503798. The first two
emails that are attached are in regards to the account 321457,issues with Lumen porting and circuit upgrades starting in November of 2020 and then it looks like account
321457 moved to 90503798 during all of these transitions. The submission to disconnect services at Bank Drive is on the last attachment and the request for disconnect was
submitted on 7/12/2021.We may need to pull circuit numbers to validate what circuit was billing to what account.
Here is the request to disconnect on June 28,2021
Request disconnect of circuit on 2cct number 1
SUMM2ry by Copilot
You tormarded this niesQ9e an Mon Ir
1.1
Please disconnect 1 /110 •r. 14 W Bank Dr,S' 1/ BoLse,ID on 905037911 '.• to return 1
• • if you1 any additional1• •complete
Thank yco.
Bloisom
to 93 1
1:
,1 :/
2W247­W5S Pal
o.1

Sera:wednesoay,Mute 2,20212:47 PM
To:Blossom Lawrerxe<[e-mail]
Ce G3no Rartws,Roberto<Roberto.CanorarnosCdrrnturylinkeom>
Subject:Recap-Lumen billing Request-Statxl�ty Networks-Case Q9251165-Arct 90503793-early billing
BlOS50rit,
Thank you for your bme today,rt was very helpful. Here s a recap of our discussion. Please add Chad to the conversation It might be best to sctx�dule anott►er call to go
over everything.
You asked that we adjust early tolling on areuit kxated at 2404 W Bank Dr that was installed in August 2020. Then you moved in March a071 aril a new orLvit was Instal
Please see all questions in fir cf Pant.
I.Location_-240A W Bank Dr,.Ste 100,Bowe,ID
•8/420—circud ET1-11000-24Q51577 art-opted
•BIRng starts when circat Is IrLstaNed runt wften vat:e pats to the arcurl
2 Moved-3160 W Eider�AID
•7J25121—rtew order hegiris to«tstaG new arcuit at new office
•4lr.>rl1—drat!ETH1000-2418564G installed,ax:txpted&starts billing
.'re you planning to install voice?
• We are porting remaining numbers to Mir-rosnft Port is in progress
•billing address for rtew circuit has old address-2404 W BANK DR—does Shis stilt need to be updated?
Disconnect old.ureuit-rt doesn't appear that 1701 grant ETH1000 24051577 at dd location js discorvtected;I don"t show an order in the system
•please send an errwd iv businessdi�inets@lttmen,�Qm and let the�rn know that circuit ETt11 WO-2405 t 577 itxated a[Z•104 W flank Dr,Ste 100,
Thanky
Boise,ID on acct 90503798 needs to be disconnected.
��u vnll need to return the router,watch for an email from CPERetums with the return label 2-3 weeks after you send rn the disconnect request
a.208-33fr9113 481—i cannot find ttns bill If you have a recent bilk,please scan the 1st page forme.
I think ttlat's everytfwxT. Please Iet me know If you have arty questions.
Thankyoy
npnisn FlcMtxk
SR Hilinn(:ixtrunslr('.ara Srr•rialict
•
Blossom Lawrence
208-807-5742
"'Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite / Meridian,ID 83642*
., pk—e 0~r the sender O­XateOy by reply e alad and delete
From:Scales,Nikki<[e-mail]>
Sent:Monday,June 9, 1 11 '
Cc:Scales,Nikki<Nikki.Scales@1umeri
Subject:RE:Catch-up Call/Stability Networks/Case To:Blossom Lawrence<[e-mail]>
WAIRNING.This ernall originated outside of Stability Networks.DO NOT CUCK links or attachments,and 00 NOT RESPOND,unless you recogni7e the sender and know the content is safe.
missedI am sorry I yourPlease provide documentation showing - disconnection was requestedbefore January 2025,and I will schedule
meeting to discuss.
Thank you,
Nikki Scales
Senior Customer Success Dispute Resolution
:1 I. •:1
• r 1 e l

ter, Outlook 20
RE:Catch-up Call/Stability Networks/Case 12777670
From Johnson.Jennifer<[e-mail]>
Date Fri 6/13/2025 4:10 AM
To Blossom Lawrence<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Norris,Amber<[e-mail]>
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
x
r ryr Y
Hi Lawrence,
Thank you for reaching out.
I wanted to let you know that Nikki is the case manager handling your dispute.According to the latest notes on the case. it was
denied, and Nikki has since closed it.
She will be returning on Monday. If you have any supporting documents that may help, feel free to send them over before then.
While we can't guarantee any future credits, we'll be happy to review any additional information you provide.
Please let me know if you have any questions in the meantime.
Best regards.
Jennifer Johnson
Sr. Customer Success Dispute Resolution
Monroe La, 71203
318-388-9012
Jennifer.Johnson@lu[rLen com
0
From:Blossom Lawrence<[e-mail]>
Sent:Thursday,June 12,2025 4A4 PM
To:Johnson,Jennifer<Jennifer.J [e-mail]>
Subject:Fw:Catch-up Call/Stability Networks/Case 12777670
Importance:High
Good afternoon Jennifer.
May I please get some assistance with our dispute and possibly gel on a phone call with someone?

[� Outlook 21
Re:Catch-up Call/Stability Networks/Case 12777670
From Blossom Lawrence<blossotn [e-mail]>
Date Fri 6/13/2025 11:05 AM
To Johnson,Jennifer<JenniferJohnson@lumen_com>
Cc Scales,Nikki<[e-mail]>;Norris,Amber<[e-mail]>
Thank you for your response.
I would like to escalate this dispute as the dispute should not be closed.Nikki and I discussed having a call to review and discuss the case several times over the past two
months,but this conversation has not yet occurred.I was out sick when we last spoke,and since then,Nikki has been out of the office every time I have emailed her.I have also
called and left voicemails for Nikki to call me back to set up a meeting,but she has not returned my call.
On Monday,June 9th I received an email stating that my dispute would be closed unless I provided documentation on the account that is in dispute,so I spent several hours that
afternoon to gather all relevant documents from 2020-2021 and sent them to Nikki.Despite this effort,my dispute was closed without any review,explanation or resolution,
and Nikki is out of the office again and I am now finding out that my dispute has been closed from you.
I need to review this dispute with someone or open another dispute.This is incredibly frustrating as this is the second time I feel this case has been closed without proper
review.Our bank account was debited for services at a location that the business was not located at from late 2021 to January 202S.I have documentation of the request for
disconnection and the issues we faced in upgrading our services at the Bank Drive address and with the move our business from Bank Drive to Elder Street in March of 2021.
Here is the timeline of the issue discovered in December of 2024 and the dispute process:
12/18/2024-Stability Networks is moving to a new location,called Lumen to prepare for move from 3160 Elder Street to 2289 S Bonito Way and to terminate services for 3160
Elder Street-this is when we became aware that we were still being billed for services at Bank Drive and we moved from Bank Drive on 2/28/2021.
12/18/2024-Advised by Lumen to submit ANOTHER disconnection request for the Bank Drive address to stop the automatic ACH from debiting our account any further(since
we don't have access to the billing portal for the Bank Drive address to stop the payments ourselves) Disconnection submitted on 12/18/2024 at 3:26PM for Bank Drive address
and account 321457.Confirmation of disconnect request received from Lumen on 12/18/2024 at 4:37PM.
12/23/2024-Request from Lumen to answer questions pertaining to disconnection request submitted for 2404 Bank Drive address,account 321457;Blossom responded with
answers on 12/23/2024 at 4:56PM.
1/7/2025-Lumen emails Travis Williams(1 of the owners of Stability Networks,Inc)the process to disconnect services at 3160 Elder Street.
1/13/2025-Blossom sends over confirmation of return of the Adtran for the Bank Drive address-the Adtran was returned to Lumen on 5/7/2021.
1/15/2025-Documentation is submitted to the CPE Returns team regarding the Adtran for Bank Drive being returned in May of 2021.
1/22/2025-Blossom emails Lumen(David Grady and Druval.u1i)[e-mail])to request to start the dispute process for the Bank Drive services that were debited from
Stability Networks bank account.
1/28/2025-Lumen Dispute Case 31023252 has been created to request a credit for the debits that Lumen has processed on Stability Networks,Inc bank account for the Bank
Drive services that were disconnected in 2021 at 11:11am
1/28/2025-Blossom submitted the disconnection request and confirmations for the Bank Drive address to the disconnects team(Amanda smith lumen com)and the email
requesting the disconnection at Bank Drive is dated 7/12/2021 and has a confirmation from the disconnects team to proceed with the disconnection of services at Bank Drive.
Email communication is dated 1/28/2025 at 12:58PM.
1/28/2025-At 1:06PM Amanda Smith created billing request on Blossom's behalf and the billing request is assigned to Amber Norris to review billing request ticket 31024318.
2/4/2025-Disconnection request is submitted for the Elder Street services,account 90503798.
3/13/2025-Nikki s 1st email acknowledging the dispute request and her outline states that she will review all relevant orders,emails,notes,contracts,and tickets associated
with the request.
4/9/2025-Email from Nikki stating that she will close the dispute
4/9/2025-Blossom emails Nikki to explain the documentation submitted and a request for a phone call to review the dispute.1st request for a phone call.
4/16/2025-No response from Lumen since email on 419/25,so Blossom emaded Nikki for an update.
4/16/2025-Nikki responds still reviewing the information sent over.
5/8/2025-Nikki responds to my email from March 13,2025 stating she needs more information.
5/8/202S-Blossom requests a phone call to review the dispute(2nd request for a phone call)and Nikki responds that we can hop on a call either Friday or Monday because I
was home sick on 5/8/2025.
5/13/2025-Called and left voicemail for Nikki to return my call so that we can review the information pertaining to the dispute at voicemail was left on phone number listed in
Nikki's signature at 308-206-5480,no return call was received from Nikki.
5/28/2025-3rd request for a phone call to review the dispute with Nikki.
6/9/2025-Nikki emails Blossom that she will close the dispute unless I have additional information.Emailed received at 11:47am.
6/9/2025-Blossom calls Nikki at 12:30Pm at 308.206-5480 and leaves a voicemail for Nikki and emails Nikki for a request for a phone call(41h request).
6/9/2025-Nikki replies to email at 2:01PM that she is sorry she missed my call and needs more documentation.
6/9/2025-Blossom sends in additional information to Nikki at 2:59PM and Inquires as to why can't we just get on a phone call to discuss this acount.No response.

6/12/2025—Emailed Nikki for an update on the dispute—Nikki is out of office>forwarded email to Jennifer Johnson who is covering for Nikki.
Please let me know what options are available to either reopen the dispute or to escalate the dispute. If there aren't any options for handling the dispute then Lumen leaves
Stability Networks,Inc no other option than petting our attorney and the Idaho Attorney General involved to report the business practices of debiting the business bank account
for services that were disconnected and terminated and for the lack of concern in handling this dispute.
Thank you,
Blossom Lawrence
Cell.209-907.5742
E•Mail.blossom.lawrence0%tabihr111C1works.com
"Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite 150,Meridian,ID 83642
this message may contain ronJPdrntie!and/d(privi4ycJ mJormanun p you ore nor the addressee yv ourhorued to rarervc rhn Jar Me uddreaee.sou must not ese,copy,d+sdou,a tasr any arisen 6asea on Mgt meimge many mfe.mnngn
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From:Johnson,Jennifer<[e-mail]>
Sent:Friday,June 13,2025 9:09 AM
To:Blossom Lawrence<[e-mail]>
Cc:Scales,Nikki<Nikki,[e-mail]>;Norris,Amber<[e-mail]>
Subject:RE:Catch-up Call/Stability Networks/Case 12777670
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Ire
I
ANII
), l
Hi Lawrence,
Thank you for reaching out.
I wanted to let you know that Nikki is the case manager handling your dispute.According to the latest notes on the case, it was
denied, and Nikki has since closed it.
She will be returning on Monday. If you have any supporting documents that may help, feel free to send them over before then.
While we can't guarantee any future credits, we'll be happy to review any additional information you provide.
Please let me know if you have any questions in the meantime.
Best regards,
Jennifer Johnson
Sr. Customer Success Dispute Resolution
Monroe La, 71203
318-388-9012
Jen nifer.Johnson@lu men.com
0

Nikki Scales 22
Senior Customer Success Dispute Resolution
LUMEN* te1:38scales5480
n ikk i.scalese.lumen.com
ILclpfi i Lumcn phonc numhcrs
From:Joshua Baker<Joshua Baker@. i ynetwork Sgr—n>
Sent:Monday,June 16,2025 1:39 PM
To:Blossom Lawrence<blossom.lawrenceta ill ynetworks.com>;Scales,Nikki<Nikkt 5c [e-mail]>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670
@Scales,Nikki
Can we please get a call setup ASAP to handle this situatiun.This has dragged on Iona enough.
Thanks—
Joshua Baker
Chief Technology Officer
[e-mail]
I& Office:208-344-0050
16 Fax:[phone]
B �pDesk: 208-344-0050
Stability
L J networks
lr,ngo.a shlHny Iu�T
Note This email and any attachments may oe confidential and are intended solely for the use of the
individual R addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stabifty Networks.If you are not the intended recipient of this email.
you are hereby notified that any disclosure Copying.distribution.or use of the Contents of th,s
transmission is strictly prohibited.Please get in touch with the sender if you believe you have
received this email in error.
Book time to meet with me
From:Blossom Lawrence<[e-mail]>
Sent:Thursday,June 12,202S 3:40 PM
To:Scales,Nikki<Nikki.ScalesCdlumen,com>
Cc:Joshua Baker<Joshua,Baker(&sta bih ynetwarks.com>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670
Hi Nikki,
am curious on the status of this dispute and if we can get on a call to discuss this further?
Thank you,
Blossom Lawrence
Cell,208-807.5742
E-Mail.blmsom.lawrence@, dd net works.cam
"Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite 150,Meridian,JD 83642"
lhss n41IDge may tmioin cwrfdentwl and%or pmv4grC m/armotlon.if you rrr evr the odekef-e I euth—ed to rrcefye Ihh far the addressee.ynu mutt not we.copy.C,sUos,.ur lode Cry ocean based on m,mrssoar or onJ nfo—ri-
he—n rf you hour reerhe d the nsrsioge in rnor,p+ease odose the sender,m.nedrorery by,rpty r mad and Me to rh,i messwpr.
From:Blossom Lawrence<blossom.lawrence0�s a ill ynetworks.com>
Sent:Monday,June 9,2025 2:59 PM
To:Scales,Nikki<Nikki [e-mail]>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670
Nikki,
Why can't we just get on the phone to discuss this?

Outlook 23
RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
From Scales,Nikki<[e-mail]>
Date Mon 6/16/2025 1:02 PM
To Blossom Lawrence<[e-mail]>;Joshua Baker<[e-mail]>
Cc Scales,Nikki<[e-mail]>
WARNING:This email originated outside of Stability Networks.DO NOT CDCK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom,
Thank you for this information.Please allow me a couple days to review and then I will sent out a meeting invite.
Thanks,
Nikki Scales
Senior Customer Success Dispute Resolution
80
L U M EN' tel:3.scale lu
nikki.scales(a�lumen.com
LWO a phoncnum1
From:Blossom Lawrence<[e-mail]>
Sent:Monday,June 16,2025 2:56 PM
To:Scales,Nikki<[e-mail]>;Joshua Baker<Joshua.Baker@stabiI itynetworks.com>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
Please see the attached:
1 st email attached is dated 121/18/2024 and is the Request for disconnection(per Lumen's instruction to resubmit another disconnection request to stop the
automatic billing).
2nd email attached is the CPE Return Request form dated 1/13/2025
3rd email attached is communication from CPE Returns confirming that Lumen can not locate the device that was returned and will not charge us for the lost
device.
Blossom Lawrence
Cell.208-807-5742
E-Mail,blossom.lawrenceaastabilitynetworks.com
"Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite ISO,Meridian,ID 83642""
This message may mnmin con fidennal and/or wivileped infamwtion.If you am we the addressee or authonted to receive this for the address",you must nor use,mpg disclose.or take any action based on this message or any information
heroin.if you have mcelved this message in error,please advise the sender immediately by reply r-mml and delete this message.
From:Scales,Nikki<Nikki.Scalesfalumen.com>
Sent:Monday,June 16,2025 12:37 PM
To:Joshua Baker<Joshua BakerCdstabilitynetworkLl;,=>;Blossom Lawrence<blossom Iawrence@stabilitvnetwork=;s
Cc:Scales,Nikki<Nikki [e-mail]>
Subject:RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content Is safe.
Afternoon,
I was out of the office on Friday and the request for credit was denied.The information listed below is for a different account and not the service listed under this
BAN 5-VHGR2XGG.Please see the attached invoice that does not included circuits or account numbers.This ticket is regarding voice services.
Do you have information regarding the voice services being disconnected prior to January 20251
1 am more than happy to have a call regarding this but need some additional information to review.
Thank you,

Odtlook
Update Stability Networks Case 12978085,BAN7 90SO3798
From Scales,Nikki<[e-mail]>
Date Fri 7/11/2025 8;22 AM
To Joshua Baker<[e-mail]>;Blossom Lawrence<[e-mail]>
Cc Scales,Nikki<[e-mail]>
i 2 attachments(499 KB)
LOA 321457.pdf;LOA Disconnect.pdf;
WARNING- This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Morning.
Sorry for the delay in my response.
Here is the information I have reviewed.
BAN:90503798
Circuit ETH1000-24051577(2404 W Bank Dr Boise.ID)was disconnected on 8/6/21 and is no longer billing.Please see below.
2404 VV SANK DR BOIEE ID
Circuit ID ETH1000.24051S77
Nonrecumry Monthly
Desrrpt,on Cr, Perod Charges Charges
Fiber+Data Only 1 86 2021-8/11:2021 -$129 4B
Pro Core Sic Pack-Business Essential
Pro Configuration
500 Mbps LUMEN Loop
500 Mbps Internet t0 Port
Subtotal S0.00 5729.48
Circuit ETH1000-24185646(3160 W Elder St Boise,ID)was submitted for disconnect on 1/28/25 and billing stopped on 2/28125.
3160W ELDER ST BOISE ID
Circuit ID ETHt000-24185646
Nbnrecumng Morthiy
Description Qty Pend Charges Charges
Fiber+Data Only 1 2/12/2025-2128/2025 5234.25
Pro Core Sve Pack-Business Essential
Pro Configuration
500 Mbps Intemet 10 Port
500 Mbos LUMEN LOOD
Subtotal $0.00 S234.25
BAN:321457
The services on this account for were for voice
Location:2404 BANK DR,BOISE,ID.83705
The ticket 30818559 was submitted on 12118)24 and all the services were disconnected on 1117125.
The previous communication referenced 2404 BANK DR,BOISE,ID,83705,and indicated that only account 90503798 for this location was submitted for
disconnection.It has been verified that no other disconnection requests have been made for this address until 12/18/24.
After a thorough review of this dispute,I have determined that no credits due..
Thank you,

& Outlook
RE:Catch-up Call/Stability Networks/Case 12777670!BAN S-VHGR2XGG
From Scales,Nikki<[e-mail]>
Date Wed 6/18/2025 12:03 PM
To Joshua Baker<[e-mail]>;Blossom Lawrence<blossom.lawrence@stabilitynetworks-com>
Cc Scales,Nikki<[e-mail]>
wnitNwrs This email ong,nated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is sate.
BlossomJJoshua,
am having a new ticket/case opened and will reply with that new information with my updates.
Thank you for providing me all the information needed to get this reviewed.
Nikki Scales
Senior Customer Success Dispute Resolution
5480
L U M E N tel:3,scaIe JDlun
rtikki scales�r7r lurthon.cnm
j jsJr fja-UMM phnnc nurnbcrs
From:Scales,Nikki<[e-mail]>
Sent:Wednesday,June 18,202S 1:36 PM
To:Joshua Baker<[e-mail]>;Blossom Lawrence<[e-mail]>
Cc:Scales,Nikki<[e-mail]>
Subject:RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
I can accommodate that now.
From:Joshua Baker<[e-mail]>
Sent:Wednesday,June 18,2025 1:30 PM
To:Scales,Nikki<[e-mail]>;Blossom Lawrence<[e-mail]>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
Importance:High
Can you jump on the phone right now?
Joshua Baker
Chief Technology Officer
Joshua.Ba [e-mail]
8 Office:208-344-0050
x 0 Fax:[phone]
' $tabilitV A Helpl)esk: 208-344-0050
L J networks
Note:This email and any attachntenls may be confidential and are intended solely for the use of the
Individual it addresses.Any views or opinions expressed are soely those of the author and do not
necessarily represent those of Stability Networks If you are not the intended recipient of this email,
you are hereby notified that any disclosure,copying,disinbution,or use of the contents of this
transmission+s strictly prohibited,Please get in touch with the sender if you believe you rave
received this email in error.
Book time to meet with me
From:Scales,Nikki<[e-mail]>
Sent:Wednesday,June 18,202511:26 AM
To:Blossom Lawrence<hlessom [e-mail]>;Joshua Baker<)oshua.Baker@ stab i ynetworks.com>

Thank you,
From:Blossom Lawrence<blossom.lawrencetastahilitynetworks.com>
Sent:Wednesday,June 18,2025 1:01 PM
To:Scales,Nikki<Nikki.ScaleS@,lumen.com>;Joshua Baker<Joshua.Baker(ilstabilitynetworks.com>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
Importance:High
Hi Nikki,
Josh and I have time available after 2p tomorrow(6/19)and any time after 1:30p on Friday(6/20). Please let us know if either one of those two days will work for
you and if they aren't viable options then I will send over availability for next week.
Thank you,
Blossom Lawrence
Cell.208.807-5742
E-Mail,blossom.lawrencepstabilitynetworks.com
"Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite ISO,Meridian,ID 83642"
This message may contain cc hdentinl ond/orprhdteged information If you ore not the addressee or authorized to receive this for the addressee,you must not use,copy,disclose,or take any action based on this message or any information
herein.If you hove received this message in error,please advise the sender immedmtely by repty a-mod and delete tha message.
From:Scales,Nikki<[e-mail]>
Sent:Wednesday,June 18,2025 5:34 AM
To:Blossom Lawrence<blossom,[e-mail]>;Joshua Baker<Joshua.Baker(@ stability networks,corn>
Cc:Scales,Nikki<Nikki.5calosVlumen.com>
Subject:RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
[WARNINGS This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom,
I have reviewed this information and show the disconnect was completed as expected.
The ticket 30818559 was submitted on 12/18/24 and the disconnect was completed on 1117/25 within the 30 days.
Please let me know if you would still like to have a call and what your availability is.
Thank you,
Nikki Scales
Senior Customer Success Dispute Resolution
5480
L U M ME N� tel:3.scale -blur
n ikk i.sca IesCa,lurnen.cam
Helpful Lumrnphonc numhcrs
From:Scales,Nikki<Nikki.5calesCaiumen.corn>
Sent:Monday,June 16,2025 3:02 PM
To:Blossom Lawrence<blossom.lawrenceta stab ilitynetworks.corn>;Joshua Baker<Joshua.Baker anstabilitynetworks.com>
Cc:Scales,Nikki<[e-mail]
Subject:RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
Blossom,
Thank you for this information.Please allow me a couple days to review and then I will sent out a meeting invite.
Thanks,
Nikki Scales
Senior Customer Success Dispute Resolution

IS Outlook
RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
From Scales,Nikki [e-mail]>
Date Wed 6/18/2025 11:36 AM
To Joshua Baker<Joshua [e-mail]>;Blossom Lawrence<[e-mail]>
Cc Scales,Nikki<[e-mail]>
WARNING:This email originated outside of Stability Networks.00 NOT COCK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
I can accommodate that now.
From:Joshua Baker<[e-mail]>
Sent:Wednesday,June 18,2025 1:30 PM
To:Scales,Nikki<[e-mail]>;Blossom Lawrence<[e-mail]>
Subject:Re:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
Importance:High
Can you jump on the phone right now?
Joshua Baker
Chief Technology Officer
Joshua.Bake stabilitynetworks.com
Ib Office:208-344-0050
0 Fax:[phone]
G Stability 0 HelpDesk: 208-344-0050
9111 networks
Note:This email and any attachments may be confidential and are Intended solely for the use of the
individual it addresses.Any views or opinion expressed are solely those of the author and do not
necessarily reorosent those(it Stability Netwurks.If yuu are not the intended reupient of this email,
you are hereby nobfieu that any disdusure,copying,distribution.or use of the contents of this
transmission is strictly pfohibiled.Please net in touch with the sender if you believe you nave
recer,4ed this email In error.
r4 Book time to meet with me
From:Scales,Nikki<Nikki.ScalesCdlumen.com>
Sent:Wednesday,June 18,2025 11:26 AM
To:Blossom Lawrence<blossom.lawrence(astabilityMglw& ks.com>;Joshua Baker<Joshua.BakerPstabilityrMtworks.com>
Cc:Scales,Nikki<N4kki.5cales0umen.com>
Subject:RE:Catch-up Call/Stability Networks/Case 12777670/BAN 5-VHGR2XGG
[WARNING:This email originated outside of Stability Networks.DO NOT COCK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom,
The times you provide will not work for me.I am two hours ahead and those times would be when I need to leave the office to pick up my son from camp.
If you can have availability at 1 pm MT at the latest I would be able to join next week.
Thank you,
Nikki Scales
Senior Customer Success Dispute Resolution
L U M N tel:[phone]
nikki,scaIcs@ umen.coin
jklrhtl Lumrn phnnr ritirlc

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_j• Outlook 25
Transaction History and the invoices Ws listed on the bank transaction
From Blossom Lawrence <[e-mail]>
Date Mon 7/21/2025 12:26 PM
To Scales, Nikki <[e-mail]>
D 1 attachment(22 KB)
5. US Bank Level 3 Transaction History_2025-2022.xlsx;
Hi Nikki,
Thank you for taking the time to meet with Josh and I this morning. I'm going to send this over the report that I
created; its the transaction history and the invoice numbers that are listed on the bank logs, some of the reports
are blurry but I wanted to send this over because the transaction date and dollar amounts might help make
reconciling the dispute a little easier.
Thank you,
Blossom Lawrence
**Stability Networks, Inc has moved, please note our new address is 2289 S. Bonito Way, Suite 150,
Meridian, ID 83642**
Blossom Lawrence
Y
Controller
i [e-mail]
1
ift
Office: 208-344-0050
I® Fax: [phone]
r. Stability
L J networks
bi,ngmg s;abJrty to!7
8 HelpDesk: 208-344-0050 x2
Note:This email and any attachments may be confidential and
are intended solely for the use of the individual it addresses.Any
views or opinions expressed are solely those of the author and
do not necessarily represent those of Stability Networks. If you
are not the intended recipient of this email,you are hereby
notified that any disclosure, copying, distribution, or use of the
contents of this transmission is strictly prohibited. Please get in

26
Outlook
RE: Request for Status Update with Lumen Dispute
From Scales, Nikki <[e-mail]>
Date Fri 8/8/2025 11:39 AM
To Blossom Lawrence <[e-mail]>
Cc Joshua Baker <[e-mail]>; Scales, Nikki <[e-mail]>
F
ARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments, and DO NOT RESPOND,
ess you recognize the sender and know the content is safe.
Blossom,
Sorry for the delay, I was out of the office a few days last week and will work to get an update next week
on this so we can have this resolved.
Thanks,
Nikki Scales
Senior Customer Success Dispute Resolution
I te1: 380-206-5480
LU M G N [e-mail]
Helpful Lumen phone numbers
From: Blossom Lawrence <[e-mail]>
Sent: Friday, August 08, 2025 11:12 AM
To: Scales, Nikki <[e-mail]>
Cc:Joshua Baker<[e-mail]>
Subject: Request for Status Update with 1-Urnen Dispute
Importance: High
Hi Nikki,
I hope you're doing well. I'm reaching out to request an update on the Lumen dispute. After our last
conversation on 7/21/2025, 1 understood that a new dispute case would be initiated. However, I haven't
received any communication regarding this new case or any resolution to the ongoing matter we've been
discussing for the past few months. Could you please provide any updates or progress on this issue?
Thank you for your assistance. I look forward to hearing from you soon.
Best regards,

I Outlook 27
RE: Request for Status Update with Lumen Dispute Stability Networks
From Scales, Nikki <[e-mail]>
Date Tue 8/12/2025 12:15 PM
To Blossom Lawrence <[e-mail]>
Cc Joshua Baker <Joshua.Baker@stabi litynetworks.com>; Russell, Mike L <[e-mail]>; Scales,
Nikki <[e-mail]>
WARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments, and DO NOT RESPOND,
unless you recognize the sender and know the content is safe.
Blossom,
I have reviewed this again and have come to the below conclusion.
The disconnect request for BAN 90503798, associated with circuit ETH1000-24185646 at 3160 W Elder
St, Boise, ID, was submitted on January 28, 2025. Billing for this service ceased effective February 28,
2025.
Circuit ETH1000-24051577 at 2404 W Bank Dr, Boise, ID was disconnected on 8/6/21 and is no longer
billing; it was the only circuit requested for disconnect in 2021.
BAN 321457 for converged services was disconnected on 1/17/25.
Billing was processed while the services remained active.
No credits are applicable for these services.
Thanks,
Nikki Scales
Senior Customer Success Dispute Resolution
tel: [phone]
L U M e N nikki.scalesglumen.com
Helpful Lumm phone numbers
From: Blossom Lawrence <[e-mail]>
Sent: Friday, August 08, 202S 11:12 AM
To: Scales, Nikki <[e-mail]>

Outlook 28
RE: Request for Status Update with Lumen Dispute Stability Networks
From Scales, Nikki <[e-mail]>
Date Tue 8/12/2025 1:44 PM
To Blossom Lawrence <[e-mail]>
Cc Joshua Baker <Joshua.Bake [e-mail]>; Russell, Mike L <Mike.L.Russell R lumen.com>; Lewis,
Shelly <[e-mail]>; Scales, Nikki <[e-mail]>
r
RNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments,and DO NOT RESPOND,
ess you recognize the sender and know the content is safe.
Hi Blossom,
I hope you are doing well. I wanted to clarify the situation regarding the disconnect requests and the
associated credit requests. After a thorough review, we found that there was only one service requested
for disconnection in 2021, specifically Lumen Account 90503798 for the circuit ETH1000-24051577.
Unfortunately, we cannot provide credits for a late disconnect of the other services because there is no
evidence that a disconnect request was placed for those circuits in 2021. This is the primary reason why
your credit request has been denied, and no business decision credits will be offered in this matter.
Thank you for your understanding, and please feel free to reach out if you have any further questions or
concerns.
Best regards,
Nikki Scales
Senior Customer Success Dispute Resolution
tel: [phone]
LU M C N [e-mail]
Helpful Lumen phone numbers
From: Scales, Nikki <[e-mail]>
Sent:Tuesday, August 12, 2025 2:15 PM
To: Blossom Lawrence <[e-mail]>
Cc:Joshua Baker<Joshua.Baker@ stabilitynetworks.com>; Russell, Mike L<Mike.L.Russel [e-mail]>; Scales,
Nikki <[e-mail]>
Subject: RE: Request for Status Update with Lumen Dispute Stability Networks
Blossom,
I have reviewed this again and have come to the below conclusion.

The disconnect request for BAN 90503798, associated with circuit ETH1000-24185646 at 3160 W Elder
St, Boise, ID, was submitted on January 28, 2025. Billing for this service ceased effective February 28,
2025.
Circuit ETH1000-24051577 at 2404 W Bank Dr, Boise, ID was disconnected on 8/6/21 and is no longer
billing; it was the only circuit requested for disconnect in 2021.
BAN 321457 for converged services was disconnected on 1/17/25.
Billing was processed while the services remained active.
No credits are applicable for these services.
Thanks,
Nikki Scales
Senior Customer Success Dispute Resolution
tel: [phone]
LUMEN' [e-mail]
Helpful Lumen phone numbers
From: Blossom Lawrence<[e-mail]>
Sent: Friday,August 08, 2025 11:12 AM
To:Scales, Nikki <[e-mail]>
Cc:Joshua Baker<Joshua.Baker@ stabilitynetworks.com>
Subject: Request for Status Update with Lumen Dispute
Importance: High
Hi Nikki,
I hope you're doing well. I'm reaching out to request an update on the Lumen dispute. After our last
conversation on 7/21/2025, 1 understood that a new dispute case would be initiated. However, I haven't
received any communication regarding this new case or any resolution to the ongoing matter we've been
discussing for the past few months. Could you please provide any updates or progress on this issue?
Thank you for your assistance. I look forward to hearing from you soon.
Best regards,
Blossom Lawrence
**Stability Networks, Inc has moved, please note our new address is 2289 S. Bonito Way, Suite 150,
Meridian, 1D 83642**

Outlook 29
Re:Request for Status Update with Lurnen Dispute Stability Networks
From Blossom Lawrence<[e-mail]>
Date Tue 8/12/2025 3:46 PM
To Scales,Nikki<Nikki Scales@ lumen.com>
Cc Joshua Baker<[e-mail]>.Russell.Mike L<[e-mail]>;Lewis,Shelly<Shelly.Lewis Slumen.com>
Hi Nikki,
Thank you for getting back to me;I would still prefer to hop on a call to discuss this.
In your previous email and case update from 7/11/2025,you noted that account 90503798 had a disconnection request on 12/18/2024 and that Lumen performed the
disconnect on time and per requested and therefore no credit is due. So,I requested a call with you and then presented you with the case number(09373009)on the
disconnection request submitted in 2021;and now you are telling me that we are denied a credit because of a late disconnect? This doesn't make sense tome
Additionally,account 90503798 had a circuit transfer completed around 7/19/2021 replacing circuit ETH-1000-240S1577 with ETH IGOO-24185646 and this transferred to our
location at Elder Street.
Additionally,when we submitted the disconnection request to [e-mail] on 7/6/2021,we received confirmation from the
[e-mail] email address on 7/12/2021.On 9/10/2021,1 reached back out to Denise Flshlock and Dala Greenslade because I had not received any
communication on how to return the equipment and Denise created another case(case 21723624)to assist me with getting the return label for the Adtran and I was told that
the return label would arrive from CPEReturns.There were many communications between Denise and I through the end of FY2021 and into January of 2022;1 finally,received
an email from CPEReturns stating that they did NOT receive the auto-disconnect for this circuit and another case was created(case 09851175).CPEReturns then requested an
escalation with case ID 09851517 so that we could return the equipment. The return label finally arrived at 1:50pm on 1/14/2022.We returned all equipment including the
Adtran and we were continued to be invoiced for the Bank Drive location AND the Invoices increased after we moved from Bank Drivelwhich doesn't make sense when we
removed services).How were we being billed for services that we didn't have and all the equipment was returned and we were no longer at the Bank Drive location]
Also,I have copies of all the work order requests along with our plan with CenturyLink/Lumen to move our services to our(then)new location at Elder Street and to cancel the
services at Bank Drive.
I will snip images below validating the plans between both locations between Stability Networks&Lumen Teams:
�, ._ Yt.
Thank you for your time today-,it wwas very helpfuL Here's a recap of citu discussion. Please add Chad to the conversation. It might be best to schedule another call to go over everything.
2404 W e.nk L4 that w3s instaiged in Augmt 20M. Then you moved in March 2r
Dr.Str.190.
r rrr r51151-1 accepted
..
a Billi stairli;when circuit Is brMW not whion Yooce ports to the circuit
. 212WI-new orillier begins to install new circuit at now office
rr
aw you planning to insiall voice?
t"Illingaddriess for newarcLuthasoldaddress 2404 W BANK DR-does this still need to 1P
isw „ „ isISM-ed;I don't show an order in the systern.
::Icase send an emad to and let Ihem know that arcurt ETHI,' '4051577 loGited at 2404 W Bank Dr,Ste 100,Flow-ID on accl
90503M needs to be M
you willneed to return ibe ioutei:walch too an email from CPERetcnn with tJw whun labLl Z-3 wLeks alto ytu send in- sconnr
4 ZOS-336-9113 481- cmincit End ilirs bfl. 1 yiaii have a recent bdl.pilease scan the I"page for rne,.
I think thats everything. Please let me know if you have any questions.
nunk you.
This next snip is our project managers correspondence back to Denise from 612812021:

lta.Riocap Luffwn Billing Request-StabH ity Networks-Case 09251165-Acct 90503798-early billing
summaly by copilot x
Chad Detirds
11 ..
Sorry fair the delayed responw on thm Rimsoirin lorr%rarded your qi�stxmn.and wir,understand that billing is not dependent an the DOI;poiding,but the amun was rat fullf functroi%Il for a couple of InOrift
after the Installation date you listed below!`�atitbdied a sam*of the corrin�1,etween ouir cfKwxvnng tesmirt ard youirm ieq��c of thr dut was dww-
Pm9wd"the new orcud installed im 4/5 for 3160 W Elder,wee will not nmd�e.We�—ting for FOC on the�ng numbims to pod to M—ft currently.
Foir the old cricurt 5: -re:
Chad . rick
rt +
Inside of the attachments listed on the email above is the correspondence between Josh Baker and the Lumen team from 2020 regarding the Circuit ETH1000-24051577 and
account number 90503798;which tells me that internet and phone services were on the converged account 90503798 from back in 2020.Snipped images below from the
email named"stability networks control center access":
y•st y I
rat Iv 1 tti I I I
So,I ant not understanding how account 90503798 turned into account number 321457 and why we were continued to be billed and auto-drafted for services on an account
that we didn't have services for and that we submitted plenty of communication on,with regard to our intentions with the services.
I would like a phone call to discuss this matter and I would like to request a supervisor to be on the call.This dispute has consumed a significant amount of my time,with
repeated assurances of a thorough investigation that feels anything but thorough.
Thank you,
Blossom Lawrence
Cell.208-807 5742
E-Mail.blossom iawrericeo stabiliLTCIWorks ggm
"Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite 150,Meridian,ID 83642"
rh"mrssogr may raotoin_Pd-mi and/orwr gewd olormalron.IJ yovare ror the addressee or ouncovued to#we,ve IN.,Jo•Me odrin ssee,pv must trot we,copy,dnrlotr,or take any ochnn bawd m th"s mestagr w any anJom+a[Mn
nrrrm.IJ Mr+bout renlved this mrssagr m rmor,plrax aduvse thr srnder immedatefy by reply r-rrtod orrd deMr tMs menage.
From:Scales,Nikki<[e-mail]>
Sent: Tuesday,August 12,2025 1:44 PM
To:Blossom Lawrence<[e-mail]>
Cc:Joshua Baker<[e-mail]>;Russell,Mike L<[e-mail]>;Lewis,Shelly<[e-mail]>;Scales,Nikki
<[e-mail]>
Subject:RE:Request for Status Update with Lumen Dispute Stability Networks

IS Outlook 30
Re:Request for Status Update with Lumen Dispute Stability Networks
From Joshua Baker<[e-mail]>
Date Mon 8/18/2025 2:34 PM
To Blossom Lawrence<[e-mail]>;Scales,Nikki<[e-mail]>
Cc Russell,Mike L<[e-mail]>;Lewis.Shelly<[e-mail]>
Good afternoon,
This issue has persisted for far too long,and we are deeply dissatisfied with the current handling.The evidence we have provided has been consistently ignored.If this matter
is not addressed promptly,our next step will be to escalate the issue to your CEO,Kate Johnson,at [e-mail],we will consider filing complaints
with the Federal Trade Commission(FTC),the Federal Communications Commission(FCC),and the Idaho Attorney General's office.Please ensure that the relevant parties
review the documentation we have submitted.
Thank you,
Joshua Baker
Thank you,
Joshua Baker
Joshua Baker
Chief Technology Officer
Joshua.Baker@ is abtli etwQ.rlmcom
a* 0 Office:208-344-0050
16 Fax:[phone]
Stabilit
L J networksy 8 HelpDesk: 208-344-0050
Note:This email and any attachments may be confidential and are intended solely for the use of the
individual d addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks.If you are not the intended recipient of this email.
you are hereby nohried that any disclosure.copying.distribution,or use of the contents of this
transmission is strictly prohibited.Please get in torch with the sender J you believe you have
received this email In error.
Book time to meet with me
From:Blossom Lawrence<[e-mail]>
Sent:Monday,August 18,2025 1:46 PM
To:Scales,Nikki<[e-mail]>
Cc:Russell,Mike L<Mike•[e-mail]>;Lewis,Shelly<[e-mail]>;Joshua Baker<[e-mail]>
Subject:Re:Request for Status Update with Lumen Dispute Stability Networks
Good afternoon Nikki,
Is dtlyurlC going 10 address the questions and wncerns that I have?
Blossom Lawrence
Cell.208-807.5742
E-Mail,blossom.lawrenccrastabilityngLWg ks.tom
—Stability Networks,Inc has moved,please note our new address is 2289 S.Bonito Way,Suite 150,Meridian,1D 83642'•
rT�e merwge min•ra+ron ranndennol anNrr pnvrkgM mJormonw IJ you err not rhr oddre•suv or oufnonrrAN recert'e th.a fu thr ood�esrre erN/n:us!not uu,ropy,dhcrou.ar rnJre ariv action MsrO on this mr•rrapt w any�nJormaann
firma 1J you hove rece d the metsoge m prof,preoar old~rh!,ender ImT.edrafeN be reply a-mat and dNrn•rtut mriwge.
From:Blossom Lawrence<[e-mail]>
Sent:Tuesday,August 12,2025 3:46 PM
To:Scales,Nikki<[e-mail]>

IS outlook 31
RE:**Customer Escalation`•FW:Request for Status Update with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail]>
Date Tue 8/19/2025 8,08 AM
To Joshua Baker<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Blossom Lawrence<[e-mail]>;Russell,Mike L
<Mike.LRussell@ Iumen.com>
Some people who received this message don't often get email from [e-mail] this is important
WARNING:This email originated outside of Stability Networks.DO NOT CUCK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hi Joshua,
Your request has been escalated tome for review. 1 see two different accounts and circuits and need to understand which is in dispute. Please provide the circuit ID and billing
account number associated with the charges you are disputing.
Additionally,I need to understand why payments continued for over four years without any dispute being raised.As outlined in the Master Service Agreement(MSA)governing
your service,disputes must be submitted within 90 days of the invoice date.Charges not disputed within that timeframe are contractually considered valid and non-
negotiable.
BAN 3214S7—Converged Services Account:Resolved.This account(covering converged voice/data services for Stability Networks)had a disconnect request submitted on
December 18,2024.The services under BAN 321457 were fully disconnected on January 17,202S. All services on this account stopped billing following the disconnect.
BAN 90503798—Elder St.Circuit:Resolved.This ticket pertained to the new Ethernet circuit ETH3000-2418S646 that replaced the Bank Dr.circuit at the 3160 W.Elder St.
location(on BAN 90503798).The disconnect request was submitted on January 28,2025,and the service was disconnected effective February 28,2025,after the required
notice period. Billing for this circuit ended as of that date.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
to I:91 B-547A 722
N dawn.tweedy(ct�lumen.com
L U M
From:Joshua Baker<[e-mail]>
Sent;Monday,August 18,2025 4:34 PM
To:Blossom Lawrence<blossom.lawrence(o)stabilitynetworks.com>;Scales,Nikki<Nikki.5cales(Alumen.com>
Cc:Russell,Mike L<Mike.L.Russell(dlumen.com>;Lewis,Shelly<Shelly.I,ewie(a Lumen-MM>
Subject:Re:Request for Status Update with Lumen Dispute Stability Networks
Importance:High
Good afternoon,
This issue has persisted for far too long,and we are deeply dissatisfied with the current handling.The evidence we have provided has been consistently
ignored.If this matter is not addressed promptly,our next step will be to escalate the issue to your CEO,Kale Johnson,at)djg johnson[llumen.com.
Additionally,we will consider filing complaints with the Federal Trade Commission(FTC),the Federal Communications Commission(FCC),and the Idaho
Attorney General's office.Please ensure that the relevant parties review the documentation we have submitted.
Thank you,
Joshua Baker
Thank you,
Joshua Baker
Joshua Baker
4
Chief Technology Officer
Joshua.BakerCtil iEynetworks.com
t
6 Office:208-344-0050
19 Fax:[phone]
Stability A Help Desk: 208-344-0050
192 networks
Note:This email and any attachments may be confidential and are intended solety for the use of the
endrvxival It addresses.Any views or opinions expressed are solety those of the author and do not

IS Outlook 32
Re:"Customer Escalation— FW:Request for Status Update with Lumen Dispute Stability Networks
From Blossom Lawrence<[e-mail]>
Date Tue 8/19/2025 9A3 AM
To Tweedy,Dawn<dawn.tweedy@lumen com>;Joshua Baker<[e-mail]>
Cc Scales.Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>
Good morning Dawn,
Thank you for escalating the request.However,I find it frustrating that the escalation email begins with,"I need to know what account is in dispute."This dispute has been
ongoing since December of last year,with over five months wasted on examining the wrong account with Nikki Scales.
The account in dispute is account 321457.What address and circuit were billing to that account number from May 2021 to December 2024?
Stability Networks coordinated efforts with CenturyLink starting in November 2020 to port phone numbers and update the circuit with Lumen fiber on account 321457.The
efforts,issues,and cases continued through fiscal year 2022 due to internal communication issues within CenturyLink/Level3 and Lumen's internal teams(from the case
support teams to the disconnects team and the returns team).During this period,Stability Networks moved locations—from 2404 Bank Drive to 3160 Elder Street—and that's
when the duplicated billing started.We moved to the Elder Street location in February 2021.The billing was on auto-draft for a number of years up to fiscal year 2020,and
then the auto-draft was pulled off the account.In 2022,when we resolved all the discrepancies,lumen placed both accounts back on auto-draft and continued to pull
payments from Stability Networks'bank account for a location the business no longer occupied—a move that lumen assisted In coordinating.
In December 2024,when Stability Networks began the process of moving to our latest location at 2289 S.Bonito Way,Meridian,Idaho,we called Lumen to start the
disconnection process.The Lumen representative asked,"What location needed to be disconnected?"This is when the duplicated billing issue came to our attention.Stability
Networks then followed the steps advised by Lumen's customer service team to stop the auto-draft and submit a dispute.lumen advised Stability Networks to formally submit
a disconnection request for account 321457 on December 18,2024,as this was the only way for lumen to stop the auto-draft.
Thank you,
Blossom Lawrence
Cell.208.807-5742
E-Mail.blossom.lawrencepstabilitynetworks.com
"Stability Networks,Inc has moved,please note our new address is 2289 5.Bonito Way,Suite 150,Meridian,ID 83642—
This message may tarto;n cwJ:dennal and/or pivdeyed infwmanpn.If vaa are nor the oddrassee wauMortnN ro recem th,s for the addrtn".you must nat we.ropy,drutase,w rake am;acwn based m Ihus n•,essagr w any infarmnnan
herm if w.hart retched the nx-wge,n mm,,preose advise Nn sender immediatNytry rcpl y e-ma'and drklc Om aressagc.
From:Tweedy,Dawn [e-mail]>
Sent:Tuesday,August 19,2025 8:07 AM
To:Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Blossom Lawrence<[e-mail]>;Russell,
Mike L<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Some people who received this message don't often get email from [e-mail]. Learn why this is important
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hi Joshua,
Your request has been escalated to me for review. I see two different accounts and circuits and need to understand which is in dispute. Please provide the circuit ID and billing
account number associated with the charges you are disputing.
Additionally,I need to understand why payments continued for over four years without any dispute being raised.As outlined in the Master Service Agreement IMSA)governing
your service,disputes must be submitted within 90 days of the invoice date.Charges not disputed within that timeframe are contractually considered valid and non-
negotiable.
BAN 321457—Converged Services Account:Resolved.This account(covering converged voice/data services for Stability Networks)had a disconnect request submitted on
December 18,2024.The services under BAN 321457 were fully disconnected on January 17,2025. All services on this account stopped billing following the disconnect.
BAN 90503798—Elder St.Circuit:Resolved.This ticket pertained to the new Ethernet circuit ETH1000-24185646 that replaced the Bank Dr.circuit at the 3160 W.Elder St.
location Ion BAN 90503798).The disconnect request was submitted on January 28,2025,and the service was disconnected effective February 28,2025,after the required
notice period. Billing for this circuit ended as of that date.
Dawn Tweedy
L U 1 .M 1 C N Manager,Customer Success Dispute Resolution
tel:[phone]
dawn.Rveedy-r1a lumen com

Outlook 33
RE:**Customer Escalation—FW:Request for Status Update with Lumen Dispute Stability Networks
From Tweedy,Dawn<dawn.tweedy @lumen com>
Date Tue 8/19/2025 10:45 AM
To Blossom Lawrence<[e-mail]>;Joshua Baker<[e-mail]>
Cc Scales,Nikki<[e-mail]>:Lewis,Shelly<[e-mail]>;Russell.Mike L<[e-mail]>
Some people who received this message don't often get email from [e-mail] why this is im op aAnt
WARNING This email originated outside of Stability Networks.DO NOT LUCK links or attachments,and Do NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom,
I want to clarify the reason for my initial inquiry.When the case was escalated to me,I observed two separate accounts and circuits associated with Stability Networks—one
reflecting your current services and another under the previous Account 321457.To ensure we addressed the correct account,I needed to confirm the details.I apologize if
this came across as redundant or suggested we hadn't been attentive;that was certainly not my intention.
This case was sent to my team on June 18,2025,not In December 2024.While I do see that numbers were ported out,it remains the customer's responsibility to formally
request disconnection of any services no longer needed.Upon reviewing the port orders,the delays and issues appear to have originated with the receiving provider,not with
Lumen.
Regarding billing,Lumen only initiates auto-drafts when explicitly authorized by the customer—which,in this case,was authorized.it is also the customer's responsibility to
disable auto-draft,which can be done either through the Portal or by contacting the Billing department using the number listed on each monthly invoice.
Lastly,I want to note that the charges in question were not disputed for nearly four years.
The request for credit is denied for the reasons listed above.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
tel:[phone]
LUMEN' dawn.tweedyJ§l n..om
From:Blossom Lawrence<blossom.lawrence@stability networks.com>
Sent:Tuesday,August 19,202S 10:44 AM
To:Tweedy,Dawn<[e-mail]>;Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>
Subject:Re:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Good morning Dawn.
Thank you for escalating the request.However,I find it frustrating that the escalation email begins with,"I need to know what account is in dispute."This dispute
has been ongoing since December of last year,with over five months wasted on examining the wrong account with Nikki Scales.
The account in dispute is account 321457.What address and circuit were billing to that account number from May 2021 to December 2024?
Stability Networks coordinated efforts with Centuryl-ink starting in November 2020 to port phone numbers and update the circuit with Lumen fiber on account
321457.The efforts,Issues,and cases continued through fiscal year 2022 due to internal communication issues within CenturyLink/Level3 and Lumen's internal
teams(from the case support teams to the disconnects team and the returns team).During this period,Stability Networks moved locations—from 2404 Bank
Drive to 3160 Elder Street—and that's when the duplicated billing started.We moved to the Elder Street location in February 2021.The billing was on auto-draft
for a number of years up to fiscal year 2020,and then the auto-draft was pulled off the account.In 2022,when we resolved all the discrepancies.Lumen placed
both accounts back on auto-draft and continued to pull payments from Stability Networks'bank account for a location the business no longer occupied—a move
that Lumen assisted in coordinating.
In December 2024,when Stability Networks began the process of moving to our latest location at 2289 S.Bonito Way,Meridian,Idaho,we called Lumen to start
the disconnection process.The Lumen representative asked,"What location needed to be disconnected?"This is when the duplicated billing issue came to our
attention.Stability Networks then followed the steps advised by Lumen's customer service team to stop the auto-draft and submit a dispute.Lumen advised
Stability Networks to formally submit a disconnection request for account 321457 on December 18,2024,as this was the only way for Lumen to stop the auto-
draft.
Thank you,
Blossom Lawrence
Cell.208-807-5742

IS Outlook 34
RE:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail],
Date Tue 8/19/2025 11:30 AM
To Blossom Lawrence<[e-mail]>;Joshua Baker<[e-mail]>
Cc Scales,Nikki<Nikki.Scales P1umencom>;Lewis,Shelly<[e-mail]>;Russell,Mike L<Mike.LRussell@lumen,com>
WARNING: This email originated outside of Stability Networks.DO NOT CLICK links orattachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom,
I do not get involved unless there is an escalation,which was yesterday. This case is closed as denied.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
lei:918-547-4722
LUMEN' dawn.tweedy@lumen corn
From:Blossom Lawrence<[e-mail]>
Sent:Tuesday,August 19,2025 12:04 PM
To:Tweedy,Dawn<[e-mail]>;Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>
Subject:Re:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Dawn,
So wait a minute,you have had this case since June 18th and this is the first time you have reached out to us about this case?
Also,it has recently come to my attention that I have clients,who have had Lumen services,that are also,dealing with this same level of dispute resolution and
their dispute cases are also being denied even though there is plenty of evidence to support the dispute.
I will escalate this to the powers that be.
Blossom Lawrence
Cell.208-807-5742
E-Mail.blossom lawrence[a)stabilitynetworkLL9m
"Stability Networks,Inc has moved,please note our new address Is 2289 S.Bonito Way,Suite ISO,Meridian,JD 83642'•
reds message may cDrdain mnJiaenuol vmUa pnNkged atfwmvtion.q you ure nor rhr aMd w w authow d ro rrcene thu Joe Me addressee,ycu mvsr not use,raspy,dnckse,w taAe any arson based on thus meswge a any n/armanon
here..if you hove eecNyed rhn mrsupe.errw,pkasr ad—the sender mmedarNy by repry e-mail and defVt O.mawar.
From:Tweedy,Dawn<[e-mail]>
Sent:Tuesday,August 19,2025 10:45 AM
To:Blossom Lawrence<[e-mail]>;Joshua Baker<Joshua.Baker@a is abilitynetworks.com>
Cc:Scales,Nikki<Nikki.Scales(alumen.com>;Lewis,Shelly<Shelly.Lewis Iumen,com5;Russell,Mike L<Mike.L.Russell0lumen.com>
Subject:RE:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Some people who received this message don't often get email from dauro.tweet)yu lumen.com Leam wl y this is imni ant
WARNING This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom.
I want to clarify the reason for my Initial inquiry.When the case was escalated to me,I observed two separate accounts and circuits associated with Stability Networks—one
reflecting your current services and another under the previous Account 322457.To ensure we addressed the correct account,I needed to confirm the details.I apologize if
this came across as redundant or suggested we hadn't been attentive;that was certainly not my intention.

IS outlook 35
Re:"Customer Escalation" FW:Request for Status Update with Lumen Dispute Stability Networks
From Joshua Baker<Joshua.Baker@stabilitytietworks_com>
Date Tue 8/19/2025 1:31 PM
To Tweedy,Dawn<[e-mail]>;Blossom Lawrence<[e-mail]>;[e-mail]<[e-mail]>
Cc Scales.Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell.Mike L<[e-mail]>
Hi Dawn,
Thank you for your response.While I understand your involvement typically begins at the point of escalation—as you indicated occurred yesterday—[need to address several
serious concerns.
This case has been with your team since June 18th,yet this is the first outreach we've received.The lack of communication and delay in engagement is unacceptable,
especially given the nature of the dispute and the comprehensive documentation we've provided.It's also come to my attention that other clients with similar Lumen services
are encountering the same issues—cases being denied despite substantial supporting evidence.
I've looped in Kate Johnson for her [e-mail](&Iumen.com.is this level of dispute resolution consistent with the standards expected from your team?We are
seeking immediate clarity and accountability regarding how these rases are being managed.If this matter is not addressed promptly and thoroughly,I will escalate it further.
Best regards,
Joshua Baker
Chief Technology Officer
[e-mail]
ff+j. I: Office:208-344-0050
til Fax:[phone]
Stabilit
L J networksy 0 HelpDesk: 208-344-0050
Note.This email and any altachme:nts may oe c:onhdenbal and are intended solely for the use of Via
Individual it addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks.If you are not the inlenoed recipient of this email.
you are hereby notified that any disclosure,copymg.distribution,or use of the contents of this
transrrussion is strictly prohibited.Please yet in touch with the sender it you believe you have
received this email in error.
Book time to meet with me
From:Tweedy,Dawn<[e-mail]>
Sent:Tuesday,August 19,202511:29 AM
To:Blossom Lawrence<[e-mail]>;Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly 4 [e-mail]>;Russell,Mike L<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Blossom,
I do not get involved unless there is an escalation,which was yesterday. This case is closed as denied.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
_ te1:918-547-4722
e LU M N' dawn.tweedycjJJlumen.com

Outlook 36
RE: 'Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail]>
Date Wed 8/20/2025 8:50 AM
To Joshua Baker<Joshua.Bakerestabilitynetworks.com>
Cc Scales.Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>:Russell.Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>
WARNING:This email originated outslde of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hello Joshua,
I want to clarify that there have been no delays in communication from our side.Based on my conversation with Nikki,you and Blossom were on calls with her on June 18 and
again on July 17.
To date,we have not received any substantial evidence indicating that Lumen made errors in processing.When customers transition away from Lumen,It is the responsibility
of the winning provider to guide them on how and when to submit port orders.If that guidance was not provided,it does not constitute a mistake on lumen's part.Our team
processed the orders based on the timing of their submission. It remains the customer's responsibility to formally request disconnection of any services no longer needed.
Regarding billing,Lumen only initiates auto-drafts when explicitly authorized by the customer—which,in this case,was authorized.it is also the customer's responsibility to
disable auto-draft,which can be done either through the Portal or by contacting the Billing department using the number listed on each monthly invoice.
This approach aligns with the terms outlined in your signed contract and the governing Master Service Agreement.While we remain committed to transparency and trust,it is
important to note that attempts to pressure or intimidate Lumen into issuing unwarranted credits are unacceptable and will not be tolerated.We will continue to uphold our
values and act in accordance with our contractual obligations.
I have Included the Escalations Manger,Erin Blair,for visibility.
Please let me know if you have any further questions.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
let:918-5474722
LUMEN' [e-mail]
From:Joshua Baker<[e-mail]>
Sent:Tuesday,August 19,2025 2:30 PM
To:Tweedy,Dawn<[e-mail]>;Blossom Lawrence<[e-mail]>;Johnson,Kate<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>
Subject:Re:`Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Importance:High
Hi Dawn,
Thank you for your response.While I understand your involvement typically begins at the point of escalation—as you indicated occurred yesterday—I need to
address several serious concerns.
This case has been with your team since June 18th,yet this is the first outreach we've received.The lack of communication and delay in engagement is
unacceptable,especially given the nature of the dispute and the comprehensive documentation we've provided.It's also come to my attention that other clients
with similar Lumen services are encountering the same issues—cases being denied despite substantial supporting evidence.
I've looped in Kate Johnson for her [e-mail] lumen.com is this level of dispute resolution consistent with the standards expected from your
team?We are seeking immediate clarity and accountability regarding how these cases are being managed.If this matter is not addressed promptly and
thoroughly,I will escalate it further.
Best regards,

Outlook 37
Re:**Customer Escalation—FW:Request for Status Update with Lumen Dispute Stability Networks
From Joshua Baker<)[e-mail]>
Date Thu K1/2025 8:58AM
To Tweedy,Dawn<[e-mail]>
Cc Scales.Nikki<[e-mail]>;Lewis.Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>;katejohnson�zlumen.com<katejohnson@lumencom>
Hello Dawn,
Please see below in responses to your previous email.
Hello Joshua,
1 want to clarify that there have been no delays in communication from our side.Based on my conversation with Nikki,you and Blossom were on calls with her on June 18
and again on July 17.
June 16th-Nikki emods Blossom requesting information for the disconnection that happened prior to January c f 2025.
June 18th Phone Call Recap-Phone toll to explain which services were disconnected where and for what reason.Outcome of phone call;a new dispute ticket will be created for
the correct service/bilfing address.Stability Networks is disputing the billing at 2404 Bank Drive,not 3160 Elder Street.
In January 2025-Disconnection request was submitted for 3160 Elder Street.This is not the account in question.
in December of 2024-Blossom was advised by Lumen's representative to formally submit a disconnection request for 1404 Bank Drive services because the customer portal
and the representotfve could not locate where Stability Networks bank account Information was listed within Lumen's system to stop the auto-droft payments from being
debited from Stability Networks bank account.So,a disconnection request was only submitted to stop auto-drafting payments for services that we do not have.The original
disconnection request for 2404 Bank Drive was confirmed by the Lumen disconnects team on 711212021 with a billing commencement date of 8/5/2021.
July 17,2025 Phone Call Recap-Request for a phone call to review Nikki s findings from 711112025.
Blossom addressed that Nikki s findings where Nikki has the account numbers with the associated circuits for each location mixed up.Lumen account 90503798 was billing
services for 3160 Elder Street.Bank Drive services were disconnected 711212021.if billing for Bank Drive stopped 8/5/2021,why does Stability Networks hove auto-drafts for
Bank Drive services beyond the disconnection date?
While reviewing the bank transaction fog for each Lumen auto-draft transaction beyond the 81512011billing end date and found that there is on invoice number tied to each
transaction.Blossom provided Nikki with her findings and asked Nikki what services are being provided to Stability Networks for those specific transactions.Additionally,there
are transactions in Stability Networks bank account that reference the some invoice numbers for each debit,meaning the some invoice numbers are listed on both Lumen
account numbers debiting Stability Networks bank account.Nikki was going to look into the invoice numbers associated to the transactions pulled from Stability Networks bank
account.
Additional questions asked by Blossom:if circuit ETHI000-24185646(service address Elder street)replaced circuit ETH1000-2 40515 7 7(service address 2404 Bank Drive no
longer billing since 81512021),how is there continued billing for Bank Drive?What circuit and services were billing to account 321457(2404 Bank Drive)?
If the only two circuits associated to Stability Networks were ETHI000-24185646&ETH1000-24051577,and the two circuits were replaced with each other and voice services
were terminated how is there an account with converged services that Include voice services at Bank Drive still?
'Side note:Stability Networks moved to Microsoft team voice services due to all the issues with the Lumen port(confirmed in email correspondence between
Stability Networks and Lumen)
To date,we have not received any substantial evidence indicating that lumen made errors in processing.
The above information negates this statement.
When customers transition away from Lumen,it is the responsibility of the winning provider to guide them on how and when to submit port orders.
This dispute period is referencing Lumen being the"winning"provider.
If that guidance was not provided,it does not constitute a mistake on Lumen's part.Our team processed the orders based on the timing of their submission. It remains
the customer's responsibility to formally request disconnection of any services no longer needed.
Stability Networks requested all disconnection requests for services at each location.This appears to be a billing mess caused by the CenturyLink/Lumen billing transition that
also occurred in fiscal year 2021.
Regarding billing,Lumen only initiates auto-drafts when explicitly authorized by the customer—which,in this case,was authorized.It is also the customer's responsibility
to disable auto-draft,which can be done either through the Portal or by contacting the Billing department using the number listed on each monthly invoice.
Please provide Stability Networks with the explicit authorization for account 321457.
out access to the centuryLink was deactivated In May of 2020 and the portal for Lumen was deactivated in November of 202O.This could be the reason that neither Lumen nor
Stability Networks could locate where/how Stability Networks bank account information was located within Lumen's system.So neither party could stop the transactions.

This approach aligns with the terms outlined in your signed contract and the governing Master Service Agreement.
Please provide Stability Networks with a copy of the signed MSA and contract for account 321457.
While we remain committed to transparency and trust,it is important to note that attempts to pressure or intimidate Lumen into issuing unwarranted credits are
unacceptable and will not be tolerated.We will continue to uphold our values and act in accordance with our contractual obligations.
We want to clarify that our message is not intended as a threat.Stability Networks has approached this dispute with patience and professionalism,providing extensive
documentation and repeatedly seeking clarification regording the findings of your investigation.Unfortunately,our inquiries have been consistently disregarded,and the case
has been closed multiple times without meaningful engagement.
Our request has always been straightforward:a reasonable and transparent investigation into the disputed charges and accountability from Lumen where appropriate.If
payments have been made for services that were not rendered to Stability Networks,this raises serious concerns under the Idaho Consumer Protection Act(Idaho Code 4 48-
603)and Idaho Code 4 18-3125,which address fraudulent practices.
We remain committed to resolving this matter constructively and in accordance with our contractual obligations.However,we expect the some level of integrity and
responsiveness from Lumen.Attempts to dismiss our concerns without proper review undermine the trust and transparency that should define our business relationship.
I have included the Escalations Manger,Erin Blair,for visibility.
Please let me know if you have any further questions.
11.1 Joshua Baker
Chief Technology Officer
Jgghua.Bake[@stab'ityrtworks.com
fl;--ke, I& Offfce:208-344-0050
19 Fax:[phone]
Stability A HeIpDesk: 208-344-0050
networks
Note:This email and any attachments may be conffdentlal and are intonded solely for the use of the
individual it addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks.If you are not the intended recipient of this email,
you are hereby notified that any disclosure,copying distribution,or use of the contents of this
transmission is strictly prohibited.Please get in touch with the sender if you believe you have
received This email in error.
Book time to meet with me
From:Tweedy,Dawn<[e-mail]>
Sent:Wednesday,August 20,2025 8:50 AM
To:Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail] Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hello Joshua,
1 want to clarify that there have been no delays in communication from our side.Based on my conversation with Nikki,you and Blossom were on calls with her on June 18 and
again on July 17.
To date,we have not received any substantial evidence indicating that Lumen made errors in processing.When customers transition away from Lumen,It is the responsibility
of the winning provider to guide them on how and when to submit port orders.If that guidance was not provided,it does not constitute a mistake on Lumen's part.Our team
processed the orders based on the timing of their submission. It remains the customer's responsibility to formally request disconnection of any services no longer needed.
Regarding billing,Lumen only initiates auto-drafts when explicitly authorized by the customer—which,in this case,was authorized.It is also the customer's responsibility to
disable auto-draft,which can be done either through the Portal or by contacting the Billing department using the number listed on each monthly invoice.
This approach aligns with the terms outlined In your signed contract and the governing Master Service Agreement.While we remain committed to transparency and trust,it is
important to note that attempts to pressure or intimidate Lumen into issuing unwarranted credits are unacceptable and will not be tolerated.We will continue to uphold our
values and act in accordance with our contractual obligations.
I have included the Escalations Manger,Erin Blair,for visibility.

Outlook 38
RE:"Customer Escalation—FW:Request for Status Update with Lumen Dispute Stability Networks
From Tweedy,Dawn [e-mail]_-
Date Thu 8/21/2025 9:19 AM
To Joshua Baker<[e-mail]>
Cc Scales,Nikki<NikkLScales@lumemcom>;Lewis,Shelly<[e-mail]>;Russell.Mike L<[e-mail]>;Blossom Lawrence
cblossom.lawrence@stabilitynetworkscom>;Blair,Erin [e-mail]>
WARNING-This email originated outside of Stability Networks.00 NOT CLICK links or attachments,and 00 NOT RESPOND,unless you recognize the sender and know the content is safe.
Joshua,
I will review your comments and get back to you as soon as possible.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
tel:[phone]
L U M E N dawn.tweed&lumen.com
From:Joshua Baker<[e-mail]>
Sent:Thursday,August 21,2025 9:58 AM
To:Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>;Johnson,Kate<[e-mail]>
Subject:Re:"Customer Escalation"FW:Request for Status Update with lumen Dispute Stability Networks
Importance:High
Hello Dawn,
Please see below in responses to your previous email.
Hello Joshua,
I want to clarify that there have been no delays in communication from our side.Based on my conversation with Nikki,you and Blossom were on
calls with her on June 18 and again on July 17.
June 161h—Nikki emails Blossom requesting information for the disconnection that happened prior to January of 2025.
June 18th Phone Call Recap—Phone calf to explain which services were disconnected where and for what reason.Outcome of phone call:a new dispute ticket
will be created for the correct service/billing address.Stability Networks is disputing the billing at 2404 Bank Drive,not 3160 Elder Street.
in January 2025—Disconnection request was submitted for 3160 Elder Street. This is not the account in question.
in December of 2024—Blossom was advised by Lumen's representative to formally submit a disconnection request for 2404 Bank Drive services because the
customer portal and the representative could not locate where Stability Networks bank account information was listed within Lumen's system to stop the auto-
draft payments from being debited from Stability Networks bank account.So,a disconnection request was only submitted to stop auto-drafting payments for
services that we do not have. The original disconnection request for 2404 Bank Drive was confirmed by the Lumen disconnects tuain on 7/12/2021 with a billing
commencement date of 61512021.
July 17,2025 Phone Call Recap—Request for a phone call to review Nikki's findings from 711112025.
Blossom addressed that Nikki's findings where Nikki has the account numbers with the associated circuits for each location mixed up.Lumen account 90503798
was billing services for 3160 Elder Street.Bank Drive services were disconnected 711212021.11 billing for Bank Drive stopped 81512021,why does Stability
Networks have auto-drafts for Bank Drive services beyond the disconnection date?
While reviewing the bank transaction log for each Lumen auto-draft transaction beyond the 8/5/2021billing end date and found that there is an invoice number
tied to each transaction.Blossom provided Nikki with her findings and asked Nikki what services are being provided to Stability Networks for those specific
transactions.Additionally,there are transactions in Stability Networks bank account that reference the same invoice numbers for each debit,meaning the same
invoice numbers are listed on both Lumen account numbers debiting Stability Networks bank account.Nikki was going to look into the invoice numbers
associated to the transactions pulled from Stability Networks bank account.
Additional questions asked by Blossom:if circuit ETH1000-24185646(service address Elder Street)replaced circuit ETH1000-24051577(service address 2404
Bank Drive no longer billing since 81512021).how is there continued billing for Bank Drive?What circuit and services were billing to account 321457(2404 Bank
Drive)?
If the only two circuits associated to Stability Networks were ETHI000-24185646 8 ETH1000-24051577,and the two circuits were replaced with each other,and
voice services were terminated how is there an account with converged services that include voice services at Bank Drive still?

IS Outlook 39
Re:*"Customer Escalation—FW:Request for Status Update with Lumen Dispute Stability Networks
From Joshua Baker<[e-mail],
Date Mon 8/25/2025 3:55 PM
To Tweedy,Dawn<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Lewis.Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>;[e-mail]<[e-mail]>
HI Dawn,
Just following up.
Thanks`
Joshua Baker
Chief Technology Officer
J_Q$hua [e-mail]
lid Office:208-3444Q5-Q
di Faz:208-247-5355
�, Stability 0 HelpDesk: 208-344-0050
L J networks
m�ry,e,aray ta,r
Note,This email and any attachments may be confidential and are mlended so"for the use of the
individual it addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks.11 you are not the intended recipient of this email.
you are hereby notified that any disclosure.copying.distributlon,or use of the contents of this
transfnission is strictly prohibited.Please get in touch with the sender if you belleve you have
received this email in error.
Book time to meet with me
From:Tweedy,Dawn<[e-mail]>
Sent:Thursday,August 21,2025 9:19 AM
To:Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<Shelly.Lewis@ lumen.com>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<blossom.law [e-mail]>;Blair,Erin<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
WARNING:This email originated outside of Stability Networks,DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Joshua,
I will review your comments and get back to you as soon as possible.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
_ tel,918-547-4722
LU M E N dawn.Meedy rt lumen com
From:Joshua Baker<[e-mail]>
Sent:Thursday,August 21,2025 9:58 AM
To:Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<Shelly,[e-mail]>;Russell,Mike L<Mike.L.Russell@]umen.com>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>;Johnson,Kate<[e-mail]>
Subject:Re:"Customer Escalation—FW:Request for Status Update with Lumen Dispute Stability Networks
Importance:High

[a Outlook 40
RE:**Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
From Tweedy,Dawn<dawn.tweedy@lumen com:
Date Tue 922025 3 01 PM
To Joshua Baker [e-mail]>
Cc Scales.Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Joshua Baker
<[e-mail]>;Blossom Lawrence<[e-mail]>;Blair,Erin<Erin [e-mail]>
4 attachments(1 MB)
Stabiliry_SOF Cust Signed.pdf,EnterpriseMSA2011012G.pdf;Stability Networks_5-811LZ33S_TransactionHistoryxisx Stability Networks-5•VHGR2xGG_lransactionHistory.xlsx;
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Joshua,
Please find my answers below In RED and the attached documents I have referenced:
Thank you,
Dawn
From:Joshua Baker<[e-mail]>
Sent:Tuesday,September 2,202S 2:14 PM
To:Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Blair,Erin<[e-mail]>
Subject:Re:`*Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Importance:High
Hi @Tweedy,Dawn.following up again,thanks-
Joshua Baker
Chief Technology Officer
i Joshua.Bake stabilitynetworks.com
dh Office:208-344-0050
1a Fax:[phone]
Stability A Help Desk: 208-344-0050
networks
Note.I h,s omad wic any attachments may be confidential and are intended solely for the use of the
individual at addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks.It you are not the intended recipient of this email
you are hereby notified that any disclosure,copying,distribution,or use of the contents of this
transmission is strictly prohibited.Please get in touch with the sender if you believe you have
received this email in error.
Book time to meet with me
From:Tweedy,Dawn<dawn.tweedyj�,,l men.com>
Sent:Thursday,August 21,2025 9:19 AM
To:Joshua Baker<Joshua.BakerCcDstabilitynetwor M om>
Cc:Scales,Nikki<Nikki Scales(allumen.com>;Lewis,Shelly<5-qt1 y &w-i1@-1ymen com>;Russell,Mike L<Mike.L.Russell@Iumen com>;Blossom Lawrence
<blossom.lawrencefdstabi lit ynetworks.com>;Blair,Erin<Erin.BlairCallumen.com>
Subject:RE:—Customer Escalation`•FW:Request for Status Update with Lumen Dispute Stability Networks
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Joshua,
I will review your comments and get back to you as soon as possible.

Dawn Tweedy
Manager,Customer Success Dispute Resolution
tel:[phone]
LUMEN' dawn.tweedy lumen.com
From:Joshua Baker<Joshua.Baker@sta ditynetworks.com>
Sent:Thursday,August 21,2025 9:58 AM
To:Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<Shelly.L wi lumen.com>;Russell,Mike L<Mike.L.Russell@ lumen,mm>;Blossom Lawrence
<blossom.lawrenceo)stabilitynetworks.com>;Blair,Erin<Enn.Blalr@,lumen com>;Johnson,Kate<Kate.Johnson lumen.com>
Subject:Re:—Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Importance:High
Hello Dawn,
Please see below in responses to your previous email.
Hello Joshua,
I want to clarify that there have been no delays in communication from our side.Based on my conversation with Nikki,you and Blossom were on
calls with her on June 18 and again on July 17.
June 16th—Nikki emails Blossom requesting information for the disconnection that happened prior to January of 2025.
June 18th Phone Call Recap—Phone call to explain which services were disconnected where and for what reason. Outcome of phone call;a new dispute ticket
will be created for the correct service/billing address.Stability Networks is disputing the billing at 2404 Bank Drive,not 3160 Elder Street.
In January 2025—Disconnection request was submitted for 3160 Elder Street. This is not the account in question.
In December of 2024—Blossom was advised by Lumen's representative to formally submit a disconnection request for 2404 Bank Drive services because the
customer portal and the representative could not locate where Stability Networks bank account information was listed within Lumen's system to stop the auto-
draft payments from being debited from Stability Networks bank account.So,a disconnection request was only submitted to stop auto-drafting payments for
services that we do not have. The original disconnection request for 2404 Bank Drive was confirmed by the Lumen disconnects team on 711212021 with a billing
commencement date of 81512021.
• Please provide the email confirmation that this service was disconnected on 815/21
July 17,2025 Phone Call Recap—Request for a phone call to review Nikki's findings from 711112025.
Blossom addressed that Nikki's findings where Nikki has the account numbers with the associated circuits for each location mixed up.Lumen account 90503798
was billing services for 3160 Elder Street.Bank Drive services were disconnected 711212021.if billing for Bank Drive stopped 81512021,why does Stability
Networks have auto-drafts for Bank Drive services beyond the disconnection date?
• Lumen does not stop payment unless a disconnect has been requested by the customer and completed
While reviewing the bank transaction log for each Lumen auto-draft transaction beyond the 815/2021billing end date and found that there is an invoice number
tied to each transaction.Blossom provided Nikki with her findings and asked Nikki what services are being provided to Stability Networks for those specific
transactions.Additionally,there are transactions in Stability Networks bank account that reference the same invoice numbers for each debit,meaning the same
invoice numbers are listed on both Lumen account numbers debiting Stability Networks bank account.Nikki was going to look into the invoice numbers
associated to the transactions pulled from Stability Networks bank account.
• I don't know what you mean by this statement. There is a Lumen invoice number on every monthly invoice. Please find attached a
transaction history for each account,you will see that each monthly invoice has a different invoice number
Additional questions asked by Blossom:If circuit ETH1000-24185646(service address Elder Street)replaced circuit ETH1000-24051577(service address 2404
Bank Drive no longer billing since 81512021),how is there continued billing for Bank Drive?What circuit and services were billing to account 321457(2404 Bank
Drive)?
The service that continued to bill on account 321457(5-VHGR2XGG)was service ID 23178910.this was the Converged service at 2404
Bank Dr. Please let me know if you need copies of the invoices.
If the only two circuits associated to Stability Networks were ETH1000-24185646&ETH1000-24051577,and the two circuits were replaced with each other,and
voice services were terminated how is there an account with converged services that include voice services at Bank Drive still?
'Side note:Stability Networks moved to Microsoft team voice services due to all the issues with the Lumen port(confirmed in email
correspondence between Stability Networks and Lumen)
• The service on account 321457 continued to bill because Lumen never received a disconnect until 12/18/24
To date,we have not received any substantial evidence indicating that Lumen made errors in processing.
The above information negates this statement.
• Lumen processed the disconnect as requested,via ticket 30818559 that was placed on 12/18/24 and completed 30 days later
When customers transition away from Lumen,it is the responsibility of the winning provider to guide them on how and when to submit port orders.
This dispute period is referencing Lumen being the"Winning"provider.
• The port orders were completed as requested and Lumen removed those specific TN's for the old service,TN QTY:8
o TN's:2084892677-2679.2084892680-2684

o Lumen does not disconnect the service when TN's are ported. It is still the customer's responsibility to place the disconnect on the
service when they are ready
If that guidance was not provided,it does not constitute a mistake on Lumen's part.Our team processed the orders based on the timing of their
submission. It remains the customer's responsibility to formally request disconnection of any services no longer needed.
Stability Networks requested all disconnection requests for services at each location. This appears to be a billing mess caused by the CenturyUnk/Lumen billing
transition that also occurred in fiscal year 2021.
o Please provide the email confirmation where the service was disconnected on 815121
Regarding billing,Lumen only initiates auto-drafts when explicitly authorized by the customer—which.in this case,was authorized.It is also the
customer's responsibility to disable auto-draft,which can be done either through the Portal or by contacting the Billing department using the
number listed on each monthly invoice.
Please provide Stability Networks with the explicit authorization for account 321457.
Out access to the CenturyLink was deactivated in May of 2020 and the portal for Lumen was deactivated in November of 2020. This could be the reason that
neither Lumen nor Stability Networks could locate whererhow Stability Networks bank account information was located within Lumen's system.So neither party
could stop the transactions.
I have reached out to Collections lu see,l-%%e have access lu when the auto draft was setup by Stat)drty Networks
o Lumen does not deactivate Portal access when services are disconnected
This approach aligns with the terms outlined in your signed contract and the governing Master Service Agreement.
Please provide Stability Networks with a copy of the signed MSA and contract for account 321457.
e Please find attached both the signed contract and MSA
While we remain committed to transparency and trust,it is important to note that attempts to pressure or intimidate Lurnen into issuing unwarranted
credits are unacceptable and will not be tolerated.We will continue to uphold our values and act in accordance with our contractual obligations.
We want to clarify that our message is not intended as a threat.Stability Networks has approached this dispute with patience and professionalism,providing
extensive documentation and repeatedly seeking clarification regarding the findings of your investigation. Unfortunately,our inquiries have been consistently
disregarded,and the case has been closed multiple times without meaningful engagement.
Our request has always been straightforward:a reasonable and transparent investigation into the disputed charges and accountability from Lumen where
appropriate.If payments have been made for services that were not rendered to Stability Networks,this raises serious concerns under the Idaho Consumer
Protection Act(Idaho Code§48-603)and Idaho Code§18-3125,which address fraudulent practices.
We remain committed to resolving this matter constructively and in accordance with our contractual obligations.However, we expect the sarne level of integrity
and responsiveness from Lumen.Attempts to dismiss our concerns without proper review undermine the trust and transparency that should define our business
relationship.
o Thank you for clarifying that your previous message was not intended as a threat to Lumen.Please note[hat the tone and content of
your last email did not clearly convey that intent.
Lumen has conducted a thorough and transparent investigation.Based on our findings, Stability Networks did not submit a disconnect
request for the Converged service at 2404 W Bank Drive until December 2024.
1 have included the Escalations Manger,Erin Blair,for visibility.
Please let me know if you have any further questions.
Joshua Baker
Chief Technology Officer
[e-mail]
Office:208-344-OQ50
-' I® Fax:[phone]
Stability 8 HelpDesk: 208-344-0050
L J networks
t>nkl"y ftat.11 ty to 1 T
Note:This email and any attachments may be conlidenkal and are intonded solely for the use of the
individual it addresses.Any views or opinions expressed are solely:hose of the author and do not
necessarily represent those of Stability Networks.If you are not the intended recipient of this email
you are hereby notified that any disclosure.copying,distribution,or use of the contents of this
transmission is strictly prohibited.Please get in touch with the sender it you believe you have
received this email in error.
[� Book time to meet with me

41 tw telecom
Contract No. 122539
Customer Information and Contract Specifications
Customer Name: Stability Networks
Service Order
This Service Order is entered into by tw telecom holdings inc, on behalf of itself and its wholly owned operating
subsidiaries (collectively 'TWTC") and Stability Networks ("Customer"). It is effective upon execution by both Parties
("Effective Date").
Service Address Description Order Term Qty Unit MRC Unit NRC Total MRC Total NRC
Type (Months)
404 Bank DR,Boise,ID onverged Services-Voice+ New 36 1 $232.00 $0.00 $232,00 $0,00
3705-2577 Internet-1.5 Mbps
-Includes Standard Voice Options
-Includes Deluxe feature package
n business lines
-Includes 2500 LD Minutes-
lexcall (total)
-Includes Managed Adtran IAD
Location approved for service level
24x7x4
Includes Standard Shared Web
Hosting
Number of Simultaneous Calls=4-
onverged Transport 1 $165.94 $313.25 $165,94 $313,25
Domestic LD
Interstate 8xx $0,02C
Interstate 1+ $0.020
Intrastate 8xx $0.D4C
Intrastate 1+ $0.030
ubtotal $397.94 $313.25
otals $397.94 $313.25
Additional charges may be assessed if Customer causes a delay in installation or if wiring is required between the service
address and the network demarcation point.
Contract Provisions
The Services ordered herein are governed by this Service Order and the tw telecom Standard Terms and Conditions
executed by Customer, as referenced above.
Voice Services
Federal Subscriber Line Charges ("FSLC")will be assessed for VersiPak voice when not part of a VersiPak Bundle (ISDN
PRIs, Digital and Analog Trunks, and Business Line) as well as for Complete Lines and Business Line/Analog Trunk
Services. FSLC rates are posted to the TWTC web site at www.twtelecom.corn which may be modified from time to tirne.
Customer may not use the Services to provide voice content related services including, without limitation, chat lines. If
Customer breaches this provision, TWTC may immediately terminate or suspend the Services and collect applicable early
termination charges. Customer shall notify TWTC immediately if it breaches this provision. Customer shall indemnify,
Version 1.1 Rev 5-12-11 tw telecom—Confidential Page ; of 3

Contract No.122539 �tw telecom.
defend and hold TWTC harmless from all claims, demands, costs, damages,losses, liabilities and expenses of any nature
arising from Customer's breach of this provision, including any costs and attomeys'fees incurred by TWTC.
Customer shall not use the voice Services as a substitute for carrier interconnection or switched access services and
must immediately notify TWTC if it does so. If Customer uses the voice Services to support prepaid calling card calls,
such use is subject to the requirements outlined in FCC Order 06-79 (June 30, 2006). Customer shall remit all intrastate
or interstate access charges directly to the appropriate carrier. TWTC may disconnect Services if Customer violates this
provision and fails to cure the violation within ten days following written notice from TWTC. Customer must indemnify,
defend and hold TWTC harmless from all claims, demands, damages and expenses arising from or related to Customer's
breach of this provision, including all costs and attorneys' fees incurred by TWTC. TWTC does not support resale of
switched services to end users including, but not limited to, support for E911 addressing, local number portability, calling
name delivery, end user billing, and directory listings unless special arrangements are agreed to in writing by TWTC.
Voice Services provided herein are not designed for but may be compatible with remote metering, supervisory control and
alarm signaling. To the extent Customer uses the voice Services to facilitate remote metering, supervisory control and
alarm signaling purposes, Customer is solely responsible for ensuring compatibility.
Converged Voice Services-Access to Emergency Services
TWTC's Services are configured to transmit only the calling numbers assigned by TWTC to emergency response
organizations (911/E911 or Public Safety Answering Point/"PSAP"). For such numbers, PSAPs only receive the calling
number and the physical address where TWTC provides the Service. Therefore, depending on how a Customer
configures its voice Services, the PSAP may not receive the caller's physical location. Calls to 911 that originate on Local
Reach Service will be completely blocked. Calls that originate on Expanded Exchange Service ("EES' , or from locations
other than the Customer's physical service address associated with TWTC's Service, will not be directed to a PSAP
capable of responding to the emergency condition.
TWTC cannot control or track the location of individual end user stations, or Customer's method of connecting end-user
stations. Additionally, TWTC's Converged Voice Services do not support any form of private switch/automatic location
identification ("PS/ALI'7 capability to identify individual stations from which E911 calls originate. If Customer wants the
location of individual end user stations to be identified to a PSAP when an E911 call is made, Customer must order a
special 911 capability. If the special capability is not ordered and provisioned, emergency authorities will not be able to
identify individual station locations.
TWTC has no liability or responsibility whatsoever for inaccuracies in the 911 database associated with Customer-
provided information, and TWTC is not responsible for Customer's inability to access emergency services, except to the
extent caused by TWTC's gross negligence or willful misconduct.
ITN's Special Provisions
Each ITN requested by Customer hereunder, either at the time of this Service Order or thereafter, will be charged at the
applicable TWTC current tariff rate or posted price lists.
Toll Free Numbers(8xx) Special Provisions
Each Toll Free Number requested by Customer, either at the time of this Service Order or thereafter, will be charged at
the applicable TWTC current tariff rate or posted price lists.
Lorin Distance
By subscribing to Long Distance Services(s) including use of minutes incorporated into bundled or integrated packages,
Customer acknowledges that it has selected TWTC as its IntraLATA and InterLATA Long Distance Toll Provider.
Minimum initial per call charge is$.01 (one cent),which will be applied to all long distance calls.
If 40% or more of Customer's long distance traffic results in TWTC incurring inter-carrier compensation costs that are at
least 20%higher than Customer's contracted long distance rate,the Parties agrees to enter into good faith negotiations to
increase the rate for long distance Services. If the Parties are not able to reach agreement regarding a new long distance
Version 1.1 Rev.5-12-11 tw telecom—Confidential Page 2 of 3

Contract No. 122539
�tw telecom
rate, TWTC may discontinue providing the long distance Services following ten days written notice without further
obligation.
For information regarding international toll blocking and international/offshore pricing for TWTC long distance Services
(including Alaska, Hawaii, Puerto Rico, US Virgin Islands and Guam), please refer to TWTC Interstate and International
Terms and Conditions/Price List documents available at www.twtelecorn.com.
Internet
Usage: Customer shall not transmit or store material in violation of any Federal or state laws or regulations, including, but
not limited to, obscenity, indecency, defamation or infringement of trademark or copyright. Customer agrees to adhere to
TWTC's IP policy at http://www.twtelecom,com/cust center/ip addressing policy htrnl and Acceptable Use Policy ("AUP")
at http://www.twtelecoln.com/cust center/acceptable use policy html, which may be modified from time to time.
Integrated Services (VersiPak Classic VersiPak Bundles Complete Dynamic Converged Services Integrated LAN and
Channel 12)
Special Provisions for Integrated Services: If Customer or its authorized agent disconnects a service/element required
by tariff or requests to reconfigure its integrated Service below a tariff required minimum, including if such circumstances
result from Customer having a carrier port associated telephone numbers away from TWTC, TWTC may terminate the
integrated Service in its entirety upon ten days written notice and assess early termination charges resulting from such
termination. If Customer wishes to retain any portion of the Services, Customer is responsible for contacting TWTC and
entering into a new agreement for such Services prior to the termination.
Multiple site services OP VPN ILAN NLAN ENLAN Converged UNI ELine)
Billing for multiple site Services will commence on the Service Date for each individual node or site. Customer networks
should be engineered so that a hub-site and at least one other site are brought online first and on the same date.
Signature Block
tw telecom holdings inc. Customer: Stability Network
Signature: Signature:
Name: Shawn Graham Name:
Title: Sales Director Title:
Date: Date:
Sales Person: Randy Owens
Customer and the individual signing above represent that such individual has the authority to bind Customer to this
Agreement.
Version 1.1 Rev.5-12-11 tw telecom—Confidential Page 3 of 3

�tw Letter of Authorization—Local Number Portability telecom
Thank you for choosing tw telecom holdings inc.("tw telecom") as your service provider. Local Number Portability
allows you to keep your current telephone numbers while changing service providers. Upon receipt of this Letter of
Authorization, tw telecom can commence the transfer process with your existing carrier.
Customer Name: )u slctZ-!� [Must precisely match the name on your local telephone bill)
Service Address Billing Telephone Number(s)("BTNs")
W o`-I R61,N41- Oz s ��� ?o-�
�0vj ZtD 3-7 -7 L444 0O50
By signing below, I authorize tw telecom's authorized subsidiary to act on Customer's behalf to port to tw telecom the
telephone numbers associated with the STN's listed above as well as any BTN's and associated telephone numbers that
are specified in the Porting Worksheet. I understand that only one telecommunications carrier may be designated as
Customer's interstate or interLATA preferred interexchange carrier for any one telephone number. I understand that I
may consult with tw telecom as to any fees that apply to this transfer.
Signature Block
Customer: Stability Netw
1
Signature:
Name: c�Ju J ASCoe-
Title:
Date:
Customer and the individual signing above represent that such individual has the authority to make these changes for the
BTN's and associated telephone numbers on behalf of Customer.
version 1.1 Rev.5-12-11 tw telecom—Confidential Page 1 of 1

�tw Contract No. 122539 telecom
Standard Terms and Conditions
These Standard Terms and Conditions ("Agreement") are entered into by tw telecom holdings Inc., a Delaware
corporation, on behalf of itself and its wholly owned and state certified operating subsidiaries, (collectively "TWTC") and
Stability Networks, a Idaho Sole Proprietorship ("Customer") and are effective upon execution by both Parties. Customer
and TWTC may be referred to individually as a "Party" or collectively as the "Parties". TWTC is responsible for the
performance of its operating subsidiaries under this Agreement.
1. Service Orders: Customer may submit service orders to TWTC to purchase telecommunication and related services
under this Agreement ("Service Orders'. The Service Orders describe the telecommunication and related services that
are available for purchase ("Services"). Service Orders executed by the Parties together with this Agreement form the
final written agreement between the Parties, and can only be amended or modified in a written document executed by
both Parties. Services are subject to availability, and TWTC has the right not to accept a Service Order submitted by
Customer. If a Service Order has been accepted by TWTC, it will provide Services for the term set forth in the Service
Order and renewal periods ("Service Term"). Upon expiration of a Service Term for a particular Service, the Service Term
will automatically renew for successive Month to Month terms unless terminated by either Party upon written notice
provided in accordance with Section 20 below at least thirty days prior to expiration of the then existing Service Term.
2. Term of Standard Terms and Conditions: The term of these Standard Terms and Conditions will commence upon
signature by both Parties and will continue to govern Service Orders entered into by the Parties unless and until the
Agreement is terminated in accordance with Sections 12 or 13 herein, or is otherwise superseded by a subsequent written
agreement between the Parties.
3. Cancellation, Modification or Expedition of Orders: "Cancellation", "Modification" and "Expedite Charges"
referenced hereunder are posted to the TWTC Website (www.twtelecom.coml and are subject to modification by TWTC
effective upon posting to the TWTC Website.
(a) Cancellation. Customer may cancel a Service Order if the request is received in writing by TWTC prior to the planned
installation date, and TWTC shall have the right to assess a Cancellation Charge. If the request to cancel Is received after
installation has begun, Customer must pay full termination liability as set forth in Section 14 below.
(b) Modification. Customer may request in writing the modification of any Service Order(s). Such request shall result in a
Modification Charge. If TWTC receives a written modification request for delay of installation less than 3 days prior to the
planned installation date, Customer must pay, in addition to the Modification Charge, the monthly recurring charge
("MRC") applicable to the delayed Service for the shorter of one billing month or the period from the original due date to
the requested installation date. TWTC reserves the right to limit the number of requests to delay the planned installation
date.
(c) Expedite. Customer may request an expedited installation date. If TWTC accepts the expedited installation date,
Customer must pay an Expedite Charge.
(d) Third Party Charges. In addition to the charges set forth in (a), (b) and (c) above, TWTC may bill Customer for third
party charges it incurs in order to complete Customer's request to cancel, modify, or expedite the Service Order.
4.TVVTC Network,Access and Interconnection:
(a) Responsibilities. TWTC will own and control the telecommunications equipment, cable and facilities installed and
operated by TWTC for provision of the Services to Customer ("TWTC Network"). The TWTC Network will remain TWTC's
personal property regardless of where located or attached. TWTC has the right to upgrade, replace or remove the TWTC
Network in whole or in part, regardless of where located,so long as the Services continue to perform. TWTC has the right
to limit the manner in which any portion of the TWTC Network is used to protect its technical integrity. Customer may not
after, move or disconnect any parts of the TWTC Network and is responsible for any damage to, or loss of, the TWTC
Network caused by Customer's (or its end users') breach of this provision, negligence or willful misconduct. TWTC has no
obligation to install, maintain or repair any equipment owned or provided by Customer, unless otherwise agreed to in a
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�tw Contrail No. 122539 telecom
writing executed by the Parties. If Customer's equipment is incompatible with the Service, Customer is responsible for any
special interface equipment or facilities necessary to achieve compatibility.
(b) Access. Customer must provide TWTC with access to its premises to install and maintain Services and TVVTC's
Network. Customer must provide, at its expense, the following (collectively "Premise Requirements"): (i) appropriate
space, power and environmental conditioning; and (ii) reasonable access rights and/or rights of way from third parties, as
may be required for the installation and maintenance of the TVVTC Network at and into Customer's premises. Customer
must pay a Modification Charge if Customer does not provide the Premise Requirements prior to the scheduled
installation date. In addition to the Modification Charge, TWTC may charge Customer for the reasonable time and
materials incurred and documented by TWTC that are incurred because of Customer's failure to timely provide the
Premise Requirements plus any third party charges assessed against TVVTC. Customer must provide TWTC with a
contact and/or help desk number that can be reached 24 hours per day/7 days per week.
(c) Demarcation Point and Inside Wiring. TWTC shall be responsible for provisioning Service up to the Demarcation Point
and Customer is responsible for providing and maintaining any necessary wiring and facilities on Customer's side of the
Demarcation Point. "Demarcation Point" means the TWTC-designated physical interface between TWTC's Network and
Customer's equipment, which point shall be either(i)in the case of a Service terminating at a TWTC owned or controlled
premises, TWTC's designated distribution panel or network interface device located within such TWTC premises or (ii) in
the case of a Service terminating at Customer's premises,the distribution panel or network interface device located at the
common telecommunications ("telco") demarcation at the Customer or end-user premises (e.g., entry point for telco
facilities, telco closet or common telco room). If requested by Customer, TWTC may install, co-ordinate or otherwise
arrange for installing or obtaining from third parties, facilities on Customer's side of the Demarcation Point ("Inside
Wiring'. Customer agrees to pay Time and Materials rates posted at www.twtelecom.com for any Inside Wiring
performed by TWTC personnel and agrees that TWTC may bill Customer for any third party charges it incurs to provide
such Inside Wiring.
(d) better of Authorization / Carrier Facility Assignment. If Customer intends to connect the Services to facilities that
neither it nor TWTC owns, it must provide TWTC with and maintain (for the Service Term) a current letter of authorization
and carrier facility assignment, as applicable.
5. Installation and Maintenance:
(a) Installation_ TWTC will notify Customer when the Service has been successfully installed and is available for
Customer's use ("Service Date"). Unless Customer notifies TWTC by the close of business on the Service Date that the
Service is not operational, the Service Term will commence. If Customer so notifies TWTC, the Service Date will not
occur and the Service Term will not commence until the Service is operating properly. The Service Date will not be
delayed or postponed due to problems with Customer's equipment or Customer's lack of readiness to accept or use
Service.
(b) Maintenance:
(i) Scheduled Maintenance. TWTC will monitor TWTC's Network 24 hours per day, 7 days per week. Scheduled
Maintenance will be performed between the hours of midnight and 6:00 a.m. (local time where the maintenance is being
performed) unless another time is agreed to by the Parties for the particular circumstance. TWTC will endeavor to provide
Customer with at least five business days notice before performing Scheduled Maintenance unless a shorter notice period
is required under the circumstances.
(ii) Emergency Maintenance. If TVVTC has to perform maintenance outside of the Scheduled Maintenance window set
forth in Section 5(b)(i) above, then TWTC will provide as much prior notice to Customer as is practicable under the
circumstances.
6. Charges, Billing, Taxes and Payment:
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�tw Contrail No. 122539 telecom
(a) Services are billed on a monthly basis commencing with the Service Date. Services are invoiced in advance, but
usage charges are invoiced in arrears. Any installation or other non-recurring charges, which are non-refundable, will
appear on the first monthly invoice.
(b) TVVTC may require a deposit prior to the provision of any new Service. TWTC also may require a deposit as a
condition to its obligation to continue to provide Service(s) if Customer has failed to timely pay for Service(s) on two
occasions during any six month period.
(c) TWTC will invoice Customer for applicable Taxes (defined below) and, whenever possible, will identify such charges
as a separate line item on the invoice. Customer will be liable for Taxes which were assessed by or paid to an
appropriate taxing authority within the applicable statute of limitations period. If Customer fails to pay any Taxes properly
billed, then as between TWTC and Customer, Customer will be solely responsible for payment of the Taxes, and penalty
and interest.
"Tax" or "Taxes" mean any federal, state or local excise, gross receipts, value added, sales, use or other similar tax,
fee, tax-like fee or surcharge of whatever nature and however designated, imposed, or sought to be imposed, on or with
respect to purchases by Customer from TWTC for consideration under this Agreement or for TWTC's use of public streets
or rights of way, which TWTC is required or permitted by law or a tariff to collect from Customer; provided, however, that
the term 'Tax"will not include any tax on TWTC's corporate existence, status, income, corporate property or payroll taxes.
If either Party is audited by a taxing or other governmental authority, the other Party agrees to cooperate reasonably by
responding to the audit inquiries in a proper, complete and timely manner. TWTC will cooperate, at Customer's expense,
with reasonable requests of Customer in connection with any Tax contest or refund claim. The Customer will ensure that
no lien is attached to or allowed to remain on any asset of TWTC as a result of any Tax contest. Customer will indemnify
and hold TWTC harmless against any liabilities, damages, losses, costs or expenses arising out of such Tax proceedings,
including without limitation any additional Taxes, interest, penalties and attorney's fees.
If Customer claims an exemption for any Taxes, Customer must provide TWTC with a proper tax exemption certificate as
authorized by the appropriate taxing authority. Customer must pay the applicable Taxes to TWTC until it provides TWTC
with a valid tax exemption certificate. If applicable law exempts a Service under this Agreement from a Tax, but does not
also provide an exemption procedure, then TWTC will not collect such Tax if Customer provides TVVTC with a letter
signed by one of its officers: (i) claiming a right to the exemption; (ii) identifying the applicable law that allows such
exemption and does not require an exemption certificate; and (iii) agreeing to indemnify and hold TWTC harmless from
any tax, interest, penalties, loss, cost or expense asserted against TWTC as a result of its not collecting the Taxes from
Customer.
(d) Payment for all undisputed amounts due under this Agreement must be received by TWTC on or before the due date
specified on the bill ("Due Date'.Any payment or portion thereof not received by the Due Date is subject to a late charge
on the unpaid amount at the lesser of 1.5%per month or the maximum rate permitted by law.
7. Disputes: If Customer disputes any charges, it must log the dispute by completing and submitting a dispute form via
TWTC's dispute website located at: http://customers.twtelecom.com/disputes/, or by contacting TWTC's dispute telephone
line at 1-800-829-0420. All disputes must be submitted to TWTC in the manner specified above within 120 calendar days
of the date of the invoice associated with the disputed charges, or the invoice shall be deemed correct and all rights to
dispute such charges are waived. Withheld disputed amounts determined in favor of TWTC must be paid by Customer
within five(5) business days following written, electronic or telephonic notice of the resolution, and will bear interest at the
lesser of 1.5%per month or the maximum rate allowed by law from the Due Date until the date paid.
8. Service Levels/Service Outage Credits:
(a)Service Level Agreement("SLA"). The SLAs provided by TWTC are set forth at
http:/twww.twtelecom.com/cust center/support.html. The SLAs identify the applicable performance metrics and Service
Outage credit tables. If a specific SLA is not identified on the website for a particular Service,then credits for Service
Outages exceeding thirty (30) minutes will be calculated on a pro rata basis, i.e. credits will be calculated by multiplying
the duration of the Service Outage by the applicable MRC, divided by the monthly period.
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�tw Contrail No. 122539 telecom
(b) Service Outage Definition. A "Service Outage" is defined as either: (a) material non-compliance with a specific
performance metric in a service level agreement and such non-compliance is caused by TWTC's Network; or (b) a
complete loss of transmission or reception capability for a Service caused by TWTC's Network.
(c) Reporting and Tracking of Service Outages. If there is a Service Outage, Customer must contact TWTC's Customer
Network Reliability Center ("CNRC") at 800-829-0420 and TWTC will open a trouble ticket and provide Customer with a
trouble ticket number for tracking purposes.
(d) Duration of Service Outage and Application of Credits. For the purpose of calculating applicable credits, a Service
Outage begins when Customer reports the Service Outage to TWTC's CNRC, and ends when the Service is restored.
Service Outages do not include outages and failures caused by the equipment, acts or omissions of Customer, third
parties, Force Majeure events, or outages occurring during scheduled or emergency maintenance. The duration of a
Service Outage does not include any time during which TWTC is not allowed access to the premises necessary to restore
the Service. Credits for Service Outages are only issued if requested by Customer, and such requests must be submitted
to TWTC within 120 days from the date Service is restored.
(e) Chronic Trouble Services. If two Service Outages have occurred on a particular Service during a 30-day period, and a
third Service Outage occurs within thirty days following the second Service Outage, Customer may terminate the
applicable Service without early termination liability provided that Customer supplies TWTC with a written termination
notice no later than thirty days following the third Service Outage.
(f) Remedies. Notwithstanding anything to the contrary in this Agreement, the remedies set forth in the service level
agreement and in Sections 8(a) and 8(e) of this Agreement constitute Customer's sole and exclusive remedy for Service
Outages.
(g) Service Outages Not Caused by TWTC's Network. If TWTC responds to a service call initiated by Customer, and
TWTC reasonably determines that the cause of the problem is: (i) not due to TWTC's Network; or(ii) on Customer's side
of the Demarcation Point, Customer must compensate TWTC for the service call at TWTC's then prevailing Time and
Materials rates posted at www.twtelecom.com.
9. Governmental Regulation-Changes:
(a) This Agreement is subject to all applicable federal, state and local laws, rules and regulations, and each Party must
comply with them in performing its obligations hereunder. To the extent any provision herein conflicts with any applicable
law, rule or regulation, such law, rule or regulation will supersede the conflicting provision.
(b) TWTC may discontinue or impose additional requirements to the provision of Service, upon 15 days written notice, if
necessary to meet regulatory requirements or if such requirements have a material, adverse impact on the economic
feasibility of TWTC providing the Service. Customer is not responsible for the termination liability set forth in Section 14
below if TWTC discontinues the Service under this subsection.
10. Indemnification: Each Party ("Indemnitor") shall indemnity, defend and hold harmless the other Party ("Indemnitee")
from all losses or damages arising from or related to bodily injury or physical damage to tangible property caused by the
negligence or willful misconduct of Indemnitor. Customer shall indemnify, defend and hold TWTC harmless from all losses
or damages arising from Customer's violation of third party intellectual property rights, all claims of any kind by
Customer's end users, or any act or omission of Customer associated with any Service.
11. Limitation of Liability: Except for the Parties' respective obligations set forth in Section 14 herein, neither Party is
liable to the other for indirect, consequential, special, incidental, or punitive damages of any kind or nature whatsoever
(including without limitation lost profits, lost revenues, lost savings, lost opportunity or harm to business), whether or not
foreseeable, whether or not the Party had or should have had any knowledge, actual or constructive, that such damages
might be incurred, and regardless of the form of action, nature of the claim asserted or the frustration of either Party's
purpose. Indirect damages include, but are not limited to, damages of the kinds specified in the preceding sentence that
are incurred by a third party and are asserted against a Party(including attorneys'fees and expenses). TWTC's liability to
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�tw Contract No. 122539 telecom
Customer for direct damages may not exceed one month's calculation of the applicable MRCS regardless of the form of
action, nature of the claim asserted or the frustration of either Party's purpose. TWTC has no liability for the content of
information that Customer passes through TWTC's Network, Customer's transmission errors, or any failure to establish
connections outside of the TWTC Network.
12.Termination by TWTC:
(a) Termination With Notice. TWTC may disconnect all Service(s) associated with a delinquent account upon ten (10)
days written notice for Customer's failure to pay amounts due under this Agreement which remain uncured at the end of
the notice period;or upon thirty(30) days written notice for: (i) Customer's breach of a non-economic, material provision of
this Agreement or any law, rule or regulation governing the Services which remains uncured at the end of the notice
period; (ii)Customer's insolvency, bankruptcy, assignment for benefit of creditors, appointment of trustee or receiver;
and/or(iii) any governmental prohibition or required alteration of the Services.
(b) Termination Without Notice. TWTC may terminate or suspend Services without notice if: (i) necessary to protect
TWTC's Network; (ii) TWTC has reasonable evidence of Customer's illegal, improper or unauthorized use of Services; or
(iii) required by legal or regulatory authority.
(c) Post Termination. Any termination or disconnection shall not relieve Customer of any liability incurred prior to such
termination or disconnection, or for payment of unaffected Services. TWTC retains the right to pursue all available legal
remedies if it terminates this Agreement or disconnects Service(s) in accordance with this Section. All terms and
conditions of this Agreement shall continue to apply to any Services not so terminated, regardless of the termination of
this Agreement. If TWTC terminates Service in accordance with this section, and Customer wants to restore such Service,
Customer first must pay all past due charges, a reconnection charge and a deposit equal to 2 months' recurring charges.
All requests for disconnection will be processed by TWTC in 30 days or less. Customer must pay for Services until such
disconnection actually occurs.
13. Termination by Customer: Customer may terminate this Agreement and/or any Service Order hereunder upon thirty
(30) days prior written notice, without incurring termination liability, for TWTC's (i) breach of any material provision of this
Agreement, or any law, rule or regulation that affects Customer's use of Service(s), which remains uncured at the end of
the notice period and/or (ii) insolvency, bankruptcy, assignment for the benefit of creditors, appointment of trustee or
receiver or similar event.
14. Termination Liability: If TWTC terminates this Agreement or any Service Order(s) pursuant to Section 12 above
(other than subsections a(iii) and/or b(iii)), or if Customer terminates this Agreement or any Service Order(s) for any
reason other than pursuant to Section 13 above, all MRCs associated with the terminated Service(s) for the balance of the
applicable Service Term shall become immediately due and payable.
15. Assignment: Neither Party may assign this Agreement without the prior written consent of the other Party, not to be
unreasonably conditioned, withheld or delayed, except that: (1) TWTC may assign its rights and/or obligations hereunder
(a) to its parent, affiliates or subsidiaries, (b) pursuant to any merger, acquisition, reorganization, sale or transfer of all or
substantially all its assets, or (c) for purposes of financing; and (2) Customer may assign its rights and/or obligations
hereunder (a) to its parent, affiliates or subsidiaries, or (b) pursuant to any merger, acquisition, reorganization, sale or
transfer of all or substantially all its assets, provided that any assignment by Customer pursuant to this exception is
subject to the following conditions: (i) the proposed assignee satisfies TWTC's credit and deposit standards; (ii) Customer
has fully paid for all Services through the date of assignment; and (iii) the proposed assignee agrees in writing to be
bound by all provisions of this Agreement.
16. Entire Agreement: This Agreement, together with the Service Order(s) and applicable tariffs set forth the entire
agreement with respect to the subject matter hereof, and supersede all prior agreements, promises, representations, and
negotiations between the Parties. If there is a conflict, the Service Order shall prevail over this Agreement and any
applicable tariff shall prevail over both. Modifications, amendments, supplements to or waivers of this Agreement must be
in writing and executed by both Parties.
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�tw Contract No. 122539 telecom
17. Force Majeure: Either Party shall be excused from performance if inability to perform is due to a cause or causes
beyond such Party's reasonable control, including without limitation, acts of God, fire, explosion, vandalism, acts of
terrorism, cable cuts caused by a third party, adverse weather conditions, labor strikes and governmental action ("Force
Majeure' . If such inability to perform continues for sixty days or longer, the other Party may terminate the affected
Services. Customer's invocation of this clause does not relieve Customer of its obligation to pay for Services actually
received.
18. Govenning Law - Litigation: The interpretation of the rights and duties of the Parties and any claim, controversy or
dispute arising under or related to this Agreement shall be governed by and subject to the laws of the State of Colorado
excluding its principles of conflicts of law. If litigation is commenced to enforce this Agreement, the prevailing Party is
entitled to reimbursement of its costs and attorneys'fees from the other Party.
19. Headings: Headings herein are for convenience only and are not intended to have substantive significance in
interpreting this Agreement.
20. Notices: Any notice required under this Agreement must be in writing and be delivered to the receiving Party at the
addresses listed below (i) in person, (ii)by certified mail with return receipt requested, or (iii) by overnight courier. A
notice is deemed given (i) when delivered, if personally delivered, (ii) at the time indicated on the return receipt, if
delivered by certified mail, or (iii) at the time the party or its representative executes the delivery receipt, if delivered via
courier. TWTC must provide such notice to Customer's billing address, and Customer must provide such notice to TWTC
at 10475 Park Meadows Drive, Littleton CO 80124, Attn: Deputy General Counsel, except that if Customer is
disconnecting Services for any reason, it must deliver notice to TWTC either by facsimile to 303-803-9638 or by
email to "CustomerCare(iDtwtelecom.com". Notice by facsimile or email is deemed given when delivered.
21. No Waiver. Either Party's failure to enforce any provision or term of this Agreement shall not be construed as a future
or continuing waiver of such provision or term of this Agreement.
22. Public Releases, Use of Name: Neither Party may issue a news release, public announcement, advertisement or
other form of publicity regarding this Agreement nor the Services provided hereunder without the prior written consent of
the other Party. Customer may not use TWTC's name, logo or service mark without TWTC's prior written consent.
TWTC may use Customer's name and logo in materials presented to analysts and investors.
23. Representations and Warranties: Each Party represents and warrants that it, and the person signing on its behalf,
is fully authorized to enter into this Agreement. TWTC represents and warrants that the Services will be performed by
qualified and trained personnel. TWTC does not guarantee, represent or warrant that the Service(s) will be without
interruption. TWTC MAKES NO OTHER REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, EITHER IN
FACT OR BY OPERATION OF LAW, AND DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR OR ORDINARY PURPOSE.
24. Severability: If any provision hereunder is declared or held invalid, illegal or unenforceable, this Agreement will be
revised only to the extent necessary to make such provision(s) legal and enforceable, or if impossible, the unaffected
portions of this Agreement shall remain in full force and effect so long as the Agreement remains consistent with the
Parties' original intent,
25. Survival: The terms and conditions of this Agreement will survive the expiration or termination of this Agreement to
the extent necessary for their enforcement and for the realization of the benefit thereof by the Party in whose favor they
operate.
26. Relationship of Parties; No Third Party Beneficiaries: The Parties are independent contractors, and nothing herein
creates or implies an agency,joint venture or partnership relationship between the Parties. This Agreement shall bind and
inure to the benefit of TWTC, Customer, and permitted successors and assigns. The Parties do not intend to create any
rights for the benefit of any third parties.
27. Confidentiality: Each Party may disclose confidential information to the other Party in connection with this
Agreement. Confidential information includes this Agreement, Service Orders, Service Level Agreements, all pricing
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Contrail No. 122539 I-I telecom
information and any other information that is marked confidential or bears a marking of like import, or that the Party
disclosing such information states is confidential and then confirms such confidentiality in writing within ten (10) days
("Confidential Information"). Confidential Information may only be used in connection with performance under this
Agreement. Confidential Information may not be disclosed except to those employees or affiliates of the receiving Party
who have a need to know, or to consultants or subcontractors of the receiving Party who agree to be bound by this
Section. Confidential Information does not include information that is generally available to the public through no
wrongful act of the receiving Party or is independently developed by the receiving Parry. Upon termination or expiration of
this Agreement, the receiving Party will return the Confidential Information or destroy it. The obligations of this provision
will survive for five years after the termination or expiration of this Agreement.
Signature Block
tw telecorn holdings inc. Customer: Stability Networks
Si nature: Signature: V `a
Name: Shawn Graham Name: ASC ak-
Title: Sales Director Title: tj Lty
Date: Date: g l I t
Sales Person: Randy Owens
Customer and the individual signing above represent that such individual has the authority to bind Customer to this
Agreement.
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Contract No. 122539 tw telecom
Managed Services Addendum
This Managed Services Addendum is entered into by tw telecom holdings inc. on behalf of itself and its wholly owned
and state certified operating subsidiaries(collectively "TWTC1 and Stability Networks("Customer") and it is effective upon
execution by both Parties("Effective Date").
1. Service Description of TWTC's Managed Internet Services, Managed IP VPN Services, Converged Services
and Managed Security Services ("Managed Services"):
TWTC offers Managed Services in conjunction with TWTC's Internet Access Services, IP VPN Services and Converged
Services which provide Customer with the underlying connectivity. All Managed Services are Customer Premises
Equipment ("CPE") based, meaning they are provided via installation of a CPE device that is located within Customer's
LAN environment.
Customer is responsible for providing and maintaining the physical connection between the TWTC managed CPE and
Customer's LAN environment. TWTC retains sole ownership of the CPE and to any other equipment that it installs with
respect to the Managed Services (collectively "TWTC Equipment"), and is part of the TWTC Network. The Managed
Service is fully managed, monitored and provisioned by TWTC, and includes the following:
i. Service installation and initial configuration consultation;
ii. Remote monitoring;
iii. On-going maintenance and management of TWTC Equipment; and
iv. 247 access to network professionals via TWTC's Network Operations Center("NOC").
The Managed Security Services include the following additional features:
Monthly Firewall/IP Encrypted VPN Service associated with Customer's Internet Access Services;
Security requirement changes(by instance)as determined by the Service Level ordered by Customer
i. 8 free instances per calendar month; Premium Level Service
ii. 2 free instances per calendar month; Business Level Service
2. Installation of Managed Services:
TWTC shall install the Managed Services during a mutually agreeable time between the hours of 8:00 a.m. and 5:00 p.m.
local time Monday through Friday, excluding holidays ("Standard Days and Hours"). Customer agrees to provide TWTC
with access to its premises and to provide its reasonable cooperation so that TWTC can perform the installation. TWTC
will work with Customer to identify changes that are required in Customer's internal environment for installation of the
Managed Services, but TWTC is not responsible for modifying Customer's equipment or internal environment. Installation
charges are specified in the applicable Managed Service Order.
The installation may cause interruptions to Customer's network when TWTC provisions the physical link from the external
network to the internal network and during the time that Customer's initial service requirements are configured into the
TWTC Equipment ('Initial Configuration'. Service Outages do not include outages and failures arising from or related to
such interruptions.
In addition to the applicable installation charges, TWTC may charge an additional time and materials fee if: (i) TWTC is
denied access to Customer's premises; (1i) Customer's designated contact is not available to execute TWTC's CPE
Equipment Checklist; and/or (iii) Customer's equipment is not prepared and available to connect to the TWTC Equipment
at the mutually agreed upon installation time and date. TWTC has no obligation to install, maintain or repair any
equipment owned or provided by Customer. If Customer's equipment (or that of its customers or end users) is not
compatible with the Managed Services, Customer is responsible for any special equipment or facilities necessary to
achieve compatibility.
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Contract No.122539 �tW telecom..
Customer is responsible for providing and maintaining the necessary facilities from the Demarcation Point to the location
where the Managed CPE is to be physically installed. This includes any inside wiring, conduit, repeaters, equipment, and
core drilling between floors,or other facilities or authorizations necessary to complete the installation.
Customer may incur additional charges if it reschedules installation dates or it requests TWTC to perform work outside of
the Standard Days and Hours. These charges include:
• Customer's rescheduling of an installation on notice provided less than seven (7) business days prior to the
scheduled installation date: $250. Under no circumstances may Customer delay the installation more than 30
days past the originally scheduled installation date.
• Installation services provided to Customer outside of Standard Days and Hours:$350 flat fee.
3. Maintenance and Technical Support of Managed IP VPN Services:
a) Maintenance:
TWTC will perform all necessary maintenance and repairs of the TWTC Equipment. Such maintenance and
repairs shall be conducted at TWTC's expense to the extent necessary due to: (1) TWTC's failure to properly install the
TWTC Equipment; (2) a malfunction of, or defect in, the TWTC Equipment; and/or (3) a software or equipment
configuration caused by TWTC with respect to the TWTC Equipment. TWTC shall use commercially reasonable efforts to
meet the response times set forth below for repairs of TWTC Equipment based on the maintenance option ordered by
Customer.
PE
Maintenance Availability Description
ptions
overage for JVhen TWTC's NOC determines that a trouble issue is the result of TWTC'
9x5xNBD ocati i where qui
SIT
ON SIT vailable4x7x4 pment,TWTC will dispatch a field technician scheduled to arrive at the servic
E) not ocation the next business day, between 8:00 am and 5:00 pm(local time).
4x7x4 tandard When TVVTC's NOC determines that a trouble issue is the result of a hardware
ON SITE) aintenance failure of TWTC's Equipment, TWTC will dispatch a field technician scheduled t
ffer arrive at the service location with a replacement within four(4)hours.
Customer agrees to pay the rates described below for all necessary maintenance and repairs of the TWTC
Equipment or the Managed Services caused by:
• Failure, inadequacy or incompatibility of equipment provided by Customer(hardware and/or software)
• Loose or disconnected wires in any non-TWTC equipment in Customer's premises
• Power outages andlor power back-up failures at Customer's premises
• Damage to the TWTC Equipment residing in Customer's premises (unless caused by TWTC)
• TWTC Equipment that is stolen from Customer's premises
• Failure of Customer's internal environmentals (i.e. HVAC, etc.)
Customer shall pay TWTC for its time at a rate of $250 per hour, and shall reimburse TWTC for its materials
costs. These charges begin when TWTC's field technician arrives at the Customer's premises. TWTC's labor charges
will be billed for a minimum of one hour,and in 30-minute increments(hereafter.
b) Technical Support:
• Customer shall report problems with a Managed Service by contacting TWTC's NOC and reasonably describe the
issue.
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Contract No. 122539 tw telecom_.
• TWTC shall provide technical support for the Managed Service to Customer 24 hours per day, 7 days per week.
Technical support includes only Customer's maintenance and service issues, and TWTC shall not be responsible
for providing technical support to third parties, such as Customer's customers or end users.
• Any consultation services provided by TWTC after the Managed Services have been installed are subject to a
time charge of$250 per hour. TWTC's NOC will notify Customer of any applicable time and materials charges
prior to the consultation.
4. TWTC Equipment:
a) Customer may not move, alter or disconnect the TWTC Equipment without TWTC's prior authorization.
b) The TWTC Equipment and associated software installed by TWTC on Customer's premises is provided "AS IS"
and "WHERE IS". UNLESS SPECIFICALLY STATED HEREIN, TWTC MAKES NO WARRANTIES,
REPRESENTATIONS OR AGREEMENTS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION
OF LAW, STATUTORY OR OTHERWISE WITH RESPECT TO THE TWTC EQUIPMENT AND ASSOCIATED
SOFTWARE, AND DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR OR ORDINARY PURPOSE.
5. Customer Responsibilities:
a) Customer shall undertake reasonable security measures designed to protect any TWTC Equipment that is
located on Customer's premises or Is under Customer's custody, care or control against theft, damage or other
unauthorized access.
b) Customer may not resell the Managed Service.
c) Customer will provide TWTC with its Initial Configuration requirements prior to the scheduling of the installation.
If Customer desires to change its Initial Configuration after installation in a manner that does not impact the
MRC for the Managed Services, it may contact TWTC's NOC to order such changes. If the requested
configuration will impact the MRC,then Customer must contact its local TWTC Account Executive to order such
changes.
d) Customer is solely responsible for providing the primary power and secondary (back-up) power for the TWTC
Equipment placed on the Customer premises.
e) Customer is responsible for all content transmitted or stored by it in connection with the Managed Services, and
shall comply with all applicable federal,state, local laws, rules and regulations.
f) Upon termination of the Managed Service for any reason, TWTC and/or TWTC's designated vendor shall
contact Customer to schedule a mutually acceptable time for retrieval of the TWTC Equipment from the
Customer's premises, which TWTC Equipment shall be in good condition and packaged by Customer. If, due to
Customer's acts or failure to act, TWTC is unable to retrieve the TWTC Equipment within 30 days following the
termination of Managed Service, TWTC may charge Customer an amount equal to the replacement cost of
TWTC's Equipment.
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Contract No.122539 is telecom .
Signature Block
tw telecom holdings Inc. Customer. Stability Networks
Signature: Signature:
Name: Shawn Graham Name: rJ C.b c.
Title: Sales Director Title:
Date: Date: [r
Sales Person: Randy Owens
Customer and the individual signing above represent that such individual has the authority to bind Customer to this
Agreement.
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tw telecom..
Converged Services Voice&Internet Technical Requirements `--
Welcome to tw telecom. Thank you for selecting tw telecom as your Converged Services provider.
At tw telecom, our goal is to provide a seamless installation of your new Converged Services product. To ensure your
installation goes smoothly, one of our Order Engineering Center(OEC)engineers will contact you to schedule a technical
interview to confirm your new voice and data requirements.
To simplify the assessment of requirements,we have provided a checklist for you to complete for each service location.
If you believe you might require assistance answering these questions, please invite your Network Administrator or IT
Consultant for the data component and your Phone System vendor for the voice component of your service to attend
this call.
Please have the below information ready for the interview:
Contacts:
Please provide the name,telephone number,cell phone number and a-mail for each of the following categories
(include any special instructions for contacting those listed):
1. Point of contact at your company.
2. Point of contact for each location —this may be a non-technical contact such as an office manager or receptionist.
3. Point of contact for your data services.
4. Point of contact for your voice or phone system vendor.
For Internet and IP Addresses:
1. LAN Connectivity:
a. if your LAN is directly connected to a tw telecom managed router/IAD with a switch (e.g. not a Layer 2
device),then please provide the following:
i. LAN subnet
ii. IP address you want assigned to the tw telecom managed router Ethernet port.
iii. Do you need the tw telecom managed router to perform NAT?
iv. Do you need the tw telecom managed router to act as your DHCP server?
1. For DHCP Server functionality: Please provide your customer DHCP pool, primary and
secondary DNS and customer domain name.
2. Public IP Addresses:
a. If you need more than one(1) useable IP address,you will need to complete an IP Justification Request via
the following link: https://customerportal.twtelecom.com/
NOTE:The IP justification Request form requires information on how your IP addresses will be used in your network.
3. LAN Port Configuration:
a. By default,the LAN port is configured to Auto-Negotiate/Full Duplex. You may elect to have it set at 10 or
100 Mbps fixed configuration.
4. Shared Web Hosting: Do you want to enable this service?
For Voice Services please provide:
1. Simultaneous Calls:
a. What is the total number of Trunk Group Channels and/or Business Lines for each location?
NOTE: Your PBX/IP-PBX administrator may need to provide you with this information.
2. Telephone numbers:
a. What is the total number of telephone numbers(TNs)that you are Porting/Moving?
b. What is the total number of TNs needed for service at each location?
NOTE:your PBX/IP-PBX administrator may need to provide you with this information.
3. Trunk Groups:
a. Please provide the trunk type that you are configuring (if any)
i. Digital or PRI/ISDN?
ii. The number of digits you require be sent to your phone system.
iii. If porting telephone numbers please identify which number to use as your Billing Telephone Number.
4. Business Lines:
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Converged Services Voice&Internet Technical Requirements telecom.
a. Please provide your Hunt Group arrangements, voice features and voice mailbox requirements (if lines are
required)
i. Provide the Hunt Group telephone numbers as well as the order you want them.
NOTES: Fax/modem/credit card lines should, in most cases, remain separate from the Hunt Group.
It is strongly recommended any Fire Alarm or Security Alarm lines utilize a locally provided POTS line.
5. Billing Restrictions
a. Do you want to permit or deny third party billing and/or collect calls?
6. Toll Restrictions
a. Indicate if you want to deny any of the following
i. International calls.
ii. 01 or011.
iii. 411 or Long Distance Directory Assistance(555).
7. Call Blocking
a. Indicate if you want to block outbound calls to
i. 8xx
ii. Directory Assistance
iii. 9xx
iv. 7xx
v. Casual Dial
8. Outbound Caller ID
a. Individual telephone numbers for each line will be displayed,
b. Please provide the calling name you want displayed.
c. You may elect to have a single number displayed from your Hunt Group.
9. Account Codes:
a. If you use Account Codes for Outbound Calling, please provide a list of those account codes and their
associated names.
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Level(3) 42
+ MASTER SERVICE AGREEMENT
This Agreement("Agreement")contains the general terms and conditions applicable to purchases of services("Services")from Level 3.
1. Service Delivery. Requests for Services will be on Level 3 orders ("Orders") stating the pricing and term ("Service Term") for which
Services are requested. The Service will continue on a month to month basis at the expiration of the Service Term at Level 3's then current
rates. Level 3 will try, but is not obligated, to provide Services by requested or otherwise committed delivery dates. Should Level 3 determine
to accept Orders, the Service Term will commence when the Service is installed ("Service Commencement Date"). Unless Customer notifies
Level 3 within 3 days of the Service Commencement Date that Service is not working properly, the Service will be deemed accepted and billing
will commence on the Service Commencement Date. Customer will at its expense provide suitable access to non-Level 3 facilities or power
required for Service delivery or removal of equipment. Title to all equipment and software provided by Level 3 remains with Level 3. Level 3's
then Current Acceptable Use and Privacy Policies(available at www.level3.com)apply to Customer's use of Service.
2. Charges. Invoices are delivered monthly. Fixed charges are billed in advance and usage-based charges are billed in arrears, partial
months being prorated. Level 3's standard charges apply to moves, adds or changes agreed to by Level 3. Payment is due upon Customer's
receipt of invoices and is past due 30 days after the invoice date ("Payment Deadline"). Past due amounts bear interest at the lesser of 1.5%
per month or the highest rate allowed by law. Customer agrees to pay all Service charges, even if incurred as the result of unauthorized use. If
Customer disputes an invoice, Customer will pay the undisputed amount by the Payment Deadline and submit written notice of the disputed
amount detailing the nature of the dispute and the invoices disputed. Disputes must be submitted within 90 days of the date of the invoice or
the right to dispute is waived. If a dispute is resolved against Customer, Customer will pay the disputed amounts plus interest from the
Payment Deadline within 30 days. Level 3 may require a security deposit of up to 2 months estimated charges as a condition to accepting an
order or, for a) usage-based Services at any time; or b) non-usage based Service if Customer fails to timely pay Level 3 hereunder or Level 3
reasonably determines that Customer has had an adverse change in financial condition. If any change in applicable law or regulation affects
the delivery of Service, Level 3 may pass any increased costs through to Customer and Customer may terminate the affected Service without
termination liability by delivering written notice to Level 3 within 30 days.
3. Taxes and Tax Like Fees. Except for Level 3's net income tax. Customer is responsible for all taxes, fees, surcharges, license fees and
other tax like charges imposed on or incident to the provision, sale or use of Service (whether imposed on Level 3 or its affiliates). Such
charges may be billed as cost recovery fees. Valid exemption certificates will be given prospective effect upon receipt by Level 3.
4. Maintenance. Maintenance of the Service may but ordinarily will not result in limited Service interruptions. Customer will not attempt
maintenance of the Service. Customer is responsible for the costs of maintenance required by acts or omissions of Customer.
5. Termination. If(i) Customer fails to pay Level 3 any undisputed charges when due and such failure continues for 5 business days after
written notice from Level 3 or(ii) either party fails to observe any other material term of this Agreement and such failure continues for 30 days
after written notice from the other party, then the non-defaulting party may terminate this Agreement or any Order, in whole or in part, and
subject to the limitations of this Agreement, pursue any remedies it may have at law or in equity. If Customer terminates Service for
convenience or Level 3 terminates Service for cause, Customer will pay Level 3 a termination charge equal to the sum of: (a) all unpaid
amounts for Service actually provided; (b)any waived charges for the Services(s); (c) 100%of the remaining monthly recurring charges (if any)
for months 1-12 of the Service Term: (d) 501% of the remaining monthly recurring charges for month 13 through the end of the Service Term;
and(e)any termination liability payable to third parties by Level 3 resulting from the termination.
6. LIABILITY LIMITATIONS. NEITHER PARTY WILL BE LIABLE FOR ANY DAMAGES FOR LOST PROFITS, LOST REVENUES, LOSS
OF GOODWILL, LOSS OF ANTICIPATED SAVINGS, LOSS OF DATA, THE COST OF PURCHASING REPLACEMENT SERVICES, OR
ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES IN ANY WAY RELATED TO THIS
AGREEMENT OR ANY ORDER. LEVEL 3 WILL HAVE NO LIABILITY FOR ANY CLAIMS RELATING TO 911 OR OTHER EMERGENCY
REFERRAL CALLS. LEVEL 3 MAKES NO WARRANTIES OR REPRESENTATIONS RESPECTING THE SERVICE. EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE.
7. Service Levels. The Service level commitments ("Service Levels") for Services are stated in the applicable Service Schedules for each
Service. Service Levels generally do not apply to services provided by third parties, during periods of force majeure or during Service
maintenance ("Excused Outages-). If Level 3 does not meet a Service Level (based on Level 3 s records) applicable service credits will be
issued upon Customer's request to Level 3 Customer Service. Credits must be requested within 60 days after the event giving rise to the
credit. Customer's sole remedies for any outages.failures to deliver or defects in Service are contained in the Service Levels(if any).
8. Assignment. Customer may not assign its rights or obligations under this Agreement or any Order without the prior written consent of
Level 3, not to be unreasonably withheld. Customer may not resell Service provided pursuant to this Agreement as a stand-alone wholesale
service to a third party without the express written consent of Level 3, but Customer may bundle Service provided pursuant to this Agreement
with any other Level 3 Service or the services of Customer and resell such bundled service to Customer's end users. Customer will indemnify
and defend Level 3, its affiliates and their agents against any claims related to any use or resale of Service. Nothing in this Agreement,
express or implied, confers upon any third parry any right, benefit or remedy under this Agreement.
9. Miscellaneous. The terms of this Agreement and all information of a confidential nature acquired in performing this Agreement are
confidential and will not be disclosed to third parties. Level 3 may provide notices under this Agreement to any address identified in an Order.
Notices to Level 3 will be made in writing to the address below. Services may be provided by Level 3 or its affiliates. This Agreement is the
entire agreement between the parties respecting the subject matter hereof and can only be modified in a writing signed by both parties.
Neither party will be liable, nor will any remedy provided by this Agreement be available, for any failure to perform due to causes beyond such
party's reasonable control. If either party fails to enforce any right or remedy under this Agreement, such failure will not waive the right or
remedy. This Agreement will be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict
of laws provisions.
20101 Level 3 cornmun.cations.LLC.1025 Eldorado Blvd.Broomfield,CO 80021 Propriotary and Confidential
Version Issue Date: January 26.2011

43
7
gl 1 L73 ,S
Invoice# Type Transaction Date Due Date Amount Adjustmen Credit Payment Balance Currency Status DTP Company Code
728505944 INV 3/12/2025 4/11/2025 247.29 -247.29 0.00 USD CL 21.00 115
724495409 INV 2/12/2025 3/14/2025 407.30 -407.30 0.00 USD CL 21.00 115
720495566 INV 1/12/2025 2/11/2025 407.30 -407.30 0.00 USD CL 21.00 115
716521543 INV 12/12/2024 1/11/2025 407.30 -407.30 0.00 USD CL 21.00 115
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7447
T v 2-xr
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88501350 INV 1/17/2020 2/16/2020 484.63 -484.63 0.00 USD CL 24.00 22
87478056 INV 12/17/2019 1/16/2020 462.92 -462.92 0.00 USD CL 22.00 22
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85523721 INV 10/17/2019 11/16/2019 512.73 -512.73 0.00 USD CL 22.00 22
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83627587 INV 8/17/2019 9/16/2019 506.18 0.00 -506.18 0.00 USD CL 511.00 22
82606869 INV 7/17/2019 8/16/2019 487.26 -487.26 0.00 USD CL 22.00 22
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80729761 INV 5/17/2019 6/16/2019 442.65 -442.65 0.00 USD CL 24.00 22
79816494 INV 4/17/2019 5/17/2019 427.85 -427.85 0.00 USD CL 23.00 22
78905595 INV 3/17/2019 4/16/2019 428.98 -428.98 0.00 USD CL 25.00 22
78087960 INV 2/17/2019 3/19/2019 429.87 -429.87 0.00 USD CL 24.00 22

77144550 INV 1/17/2019 2/16/2019 425.42 -425.42 0.00 USD CL 25.00 22
76178220 INV 12/17/2018 1/16/2019 427.48 -427.48 0.00 USD CL 24.00 22
75278040 INV 11/17/2018 12/17/2018 430.69 -430.69 0.00 USD CL 24.00 22
74435887 INV 10/17/2018 11/16/2018 427.52 -427.52 0.00 USD CL 27.00 22
73616514 INV 9/17/2018 10/17/2018 424.39 -424.39 0.00 USD CL 24.00 22
72577582 INV 8/17/2018 9/16/2018 423.98 -423.98 0.00 USD CL 24.00 22
71864490 INV 7/17/2018 8/16/2018 423.99 -423.99 0.00 USD CL 24.00 22
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70618398 INV 5/17/2018 6/16/2018 424.23 -424.23 0.00 USD CL 25.00 22
70094477 INV 4/17/2018 5/17/2018 424.17 -424.17 0.00 USD CL 24.00 22
69426420 INV 3/17/2018 4/16/2018 424.72 -424.72 0.00 USD CL 24.00 22
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65577979 INV 1/17/2018 2/16/2018 424.70 -424.70 0.00 USD CL 35.00 22
64472577 INV 12/17/2017 1/16/2018 424.75 -424.75 0.00 USD CL 16.00 22
63235553 INV 11/17/2017 12/17/2017 424.36 -424.36 0.00 USD CL 17.00 22
62017824 INV 10/17/2017 11/16/2017 424.35 -424.35 0.00 USD CL 16.00 22
60705043 INV 9/17/2017 10/17/2017 421.60 -421.60 0.00 USD CL 16.00 22
59422248 INV 8/17/2017 9/16/2017 421.97 -421.97 0.00 USD CL 19.00 22
58102029 INV 7/17/2017 8/16/2017 421.59 -421.59 0.00 USD CL 16.00 22
56822715 INV 6/17/2017 7/17/2017 421.78 -421.78 0.00 USD CL 16.00 22
55567967 INV 5/17/2017 6/16/2017 421.72 -421.72 0.00 USD CL 37.00 22
54323223 INV 4/17/2017 5/17/2017 423.31 -423.31 0.00 USD CL 35.00 22
53153160 INV 3/17/2017 4/16/2017 420.94 -420.94 0.00 USD CL 17.00 22
52082549 INV 2/17/2017 3/19/2017 420.98 -420.98 0.00 USD CL 42.00 22
50996207 INV 1/17/2017 2/16/2017 421.39 4.21 -425.60 0.00 USD CL 73.00 22
50051882 INV 12/17/2016 1/16/2017 422.67 8.46 -431.13 0.00 USD CL 104.00 22
48874331 INV 11/17/2016 12/17/2016 424.21 12.72 -436.93 0.00 USD CL 134.00 22
47797665 INV 10/17/2016 11/16/2016 421.30 16.84 -438.14 0.00 USD CL 165.00 22
46868037 INV 9/17/2016 10/17/2016 421.75 21.10 -442.85 0.00 USD CL 195.00 22
46088671 INV 8/17/2016 9/16/2016 422.17 25.32 -447.49 0.00 USD CL 226.00 22
45433660 INV 7/17/2016 8/16/2016 421.31 25.26 -446.57 0.00 USD CL 257.00 22
44697293 INV 6/17/2016 7/17/2016 426.43 -426.43 0.00 USD CL 48.00 22
44060133 INV 5/17/2016 6/16/2016 425.00 4.25 -429.25 0.00 USD CL 79.00 22
43469060 INV 4/17/2016 5/17/2016 421.18 8.42 -429.60 0.00 USD CL 109.00 22
42870398 INV 3/17/2016 4/16/2016 421.33 12.63 -433.96 0.00 USD CL 140.00 22
42281750 INV 2/17/2016 3/18/2016 528.85 15.42 -14.39 -529.88 0.00 USD CL 169.00 22

9473680 INV 1/10/2016 2/9/2016 424.25 -424.25 0.00 USD CL 30.00 22
9038809 INV 12/10/2015 1/9/2016 424.43 -424.43 0.00 USD CL 28.00 22
8805968 INV 11/10/2015 12/10/2015 423.80 -423.80 0.00 USD CL 24.00 22
8379933 INV 10/10/2015 11/9/2015 424.03 -424.03 0.00 USD CL 32.00 22
8131524 INV 9/10/2015 10/10/2015 427.04 -427.04 0.00 USD CL 28.00 22
7887177 INV 8/10/2015 9/9/2015 426.60 -426.60 0.00 USD CL 39.00 22
7660099-1 INV 7/10/2015 8/9/2015 425.46 -425.46 0.00 USD CL 33.00 22

[a Outlook 46
FW:"Customer Escalation" FW:Request for Status pdate with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail]>
Date Fri 9/5/2025 7:32 AM
To Joshua Baker<)[e-mail]>
Cc Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blair,Erin<Erin,[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>
1 3 attachments(561 KB)
RE:ETH1000-24051577-Disconnect Request CASE 4:093730D9(ref OODAOaFOy,_5005d1Zeb4R:ref];LOA 321457 pdf,LOA Disconnect.pdf,
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPONO,unless you recognize the sender and know the content is safe.
Hello Joshua,
I'd like to clarify some details,as there may be some confusion.The spreadsheet I provided does not contradict the dispute Denise worked on. According to Lumen's records:
• On August 5,2021,circuit ETH1000-24051577 was disconnected under BAN 90503798(D-B111-7335)at the 2404 Bank Drive location.This disconnection applied
exclusively to that specific circuit-Please see the attached documentation for further information regarding this circuit and its associated services. Denise Fishlock
provided a late disconnect credit for this circuit from 3/12/21—8/S/21 in the amount of 52,502.69,including taxes,that was posted to the 9/12/21 invoice.
• The disconnect request for the remaining services under BAN 90503798(D-BS1LZ33S)was submitted on February 28,2025.Refer to the attached document
labeled LOA Disconnect for details.
• The disconnect request for BAN 321457(5-VHGR2XGG),related to converged voice service,was submitted on December 18,2024.Billing ceased on January 17,2025,
and the disconnection was completed on the same date for the location 2404 W BANK DR,Boise,ID.Please refer to the atuiched LOA 321457 for additional
information.
I am available next week on Tuesday,9/9 at 10:00a.m.CST or 12:OOp.m.CST or Thursday,9/11 from 11:OOa.m.—12:30 CST. Please let me know if one of these times viorks for
you and I will setup a call.
Thank you,
Dawn Tweedy
Manager,Customer Success Dispute Resolution
let:918-547-4722
LUMEN' dawn.twee y.@
jumgin.Lm
From:Joshua Baker<Joshua.Baker(nlstabililynglVg ks.COm>
Sent:Thursday,September 04,2025 5:28 PM
To:Tweedy,Dawn<dawn.tweedy(JDlumen.com>
Cc:Scales,Nikki<Nikki.Scales lumen.com>;Lewis,Shelly< helly,Lewis(a)lumen.com>;Russell,Mike L<Mike.L.RusseII(@Iumen.com>;Blossom Lawrence
<blossom lawrence(ilstabilitynetworks.com>;Blair,Erin<Erin.Blairt7a lumen com>;Johnson,Kate<Kate Johnson(a)lumen,com>;Chad Deitrick 4 5
<Cha d.Deitrick(a stabil it,ynetwo rks.com>
Subject:Re:**Customer Escalation"FW:Request for Status Update with Lumen Dispute Stability Networks
Importance:High
Hi Dawn.I think we need to have a call if possible.Going further down the rabbit hole I found this email(see attached),that directly contradicts the"B11LZ33S"
spreadsheet you sent over.
Billing Customer Care - Request Submitted
Hello Blossom Lawrence,
We are writing to let you know Denise Fishlocl submitted a billing request on your behalf on A Billing Coordinator
Yamica Cebb ,yamica.d,cobb6 lUmen.com).will contact you soon to review the request in detail and ask you for additional
information,if needed.Your billing request ticket number is 21723624
Billing Request Number: #21723624
Request Type: Dispute
Detailed Request Type: Late Disconnect
Billing Account Name: STABILITY NETWORKS
Billing Account Number: 5-BI ILZ33S

Outlook 47
RE-"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
From Blair,Erin<Erin.Blair@ lumen.com>
Date Tue 9/9/2025 9:56 AM
To Joshua Baker<[e-mail]5:Tweedy,Dawn<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<[e-mail]>
1 2 attachments(166 KB)
FW:Update-RESPONSE REQUESTED I Disconnect request received I I I ref_OODAOaFOy_5005d1Zeb4Rref 1;Stability Networks-Dispule Case 12978NS door,
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hi Joshua and team,
Thank you again for agreeing to meet with us today.I want to acknowledge that we understand that you are extremely frustrated.This has been ongoing for a
while now,and Lumen wants to do what is right for all parties.However,Dawn is indisposed currently,so I will be providing all the requested information and the
meeting notes/recording/transcription since I was on today's call,and my CXEE team is assisting with this escalation.Please know that we are holding an
internal call to review the email you sent us all this morning below and the attachment from Chad in delail.My only ask is that you give us a little more time to
review,provide the requested contracts.and get back to you with our findings.Thank you for understanding!
Meeting notes:
During our call,we discussed the ongoing dispute over billing and service disconnection at the 2404 Bank Drive location.Joshua asserted that services and
equipment were disconnected in 2021,while Dawn stated that no disconnect was recorded in their system,leading to continued billing through 2024.Joshua
outlined that the original services at 2404 Bank Drive were intended to be disconnected in early 2021 when the business moved to a new location,but billing
continued for over three years.Dawn confirmed that their system did not show a disconnect or equipment return for the Bank Drive location,which is why billing
persisted.
Joshua claimed that all equipment was returned and that confirmation was received,referencing email correspondence and a screenshot sent to Dawn.Dawn
responded that their records did not show a disconnect ticket or credit for returned equipment,and she requested specific ticket numbers to verify the
disconnection.There was confusion over which services and circuits were disconnected,with Joshua insisting only one circuit existed at Bank Drive and that it
was terminated,while Dawn explained that the disconnect ticket provided was for a different service and that converged circuits do not necessarily cover all
services.
Dawn repeatedly asked Joshua for disconnect ticket numbers and dispute case numbers to verify the claims,while Joshua forwarded email threads and case
references,arguing that correspondence with Denise and other representatives should have sufficed for service termination.Dawn committed to reviewing all
provided case numbers,contracts,and correspondence to clarity what services were billed and disconnected,and to provide a detailed breakdown in a follow-
up meeting.
Joshua and Dawn discussed the existence of multiple account numbers and spreadsheets,with Joshua questioning why there were separate accounts far what
he believed was a single service transfer,and Dawn explaining the legacy nature of the accounts and offering to provide signed contracts for clarification.
Joshua noted that after moving from Bank Drive to Elder Street,the expectation was to maintain the same account number,but he received documentation for
two different accounts with overlapping charges.Dawn clarified that one account was for a legacy Time Warner converged service and the other for a legacy
Centuryl-ink service.
Joshua requested further clarification and documentation to understand why two accounts existed,and Dawn agreed to send the relevant contracts and a
breakdown of services billed under each account.Joshua expressed frustration to Dawn about repeated communication breakdowns,lack of continuity in
support,and the need to repeatedly explain the situation,while Dawn acknowledged the concerns and committed to providing clear answers.
Joshua described having to restart the explanation of the issue with each new representative,referencing past interactions with Nikki and others,and feeling that
promised answers were not delivered.He emphasized that when a company representative confirms an action,such as a service disconnection,the customer
expects it to be completed without needing to follow up through multiple channels.At the end of the meeting,Joshua requested a copy of the recorded meeting,
and Dawn confirmed she would provide it.
Folio tasks;
1.Service Billing and Disconnection Review.Provide a clear breakdown of all services billed at 2404 Bank Drive from 2021 to 2024,including confirmation of
which services were disconnected,and which remained active,referencing all provided case and ticket numbers.(Dawn)
2.Contract Documentation:Send copies of signed contracts for all services billed on both accounts to clarify service agreements and account creation.(Dawn)
3.Case and Ticket Investigation:Review and respond to the specific case numbers and ticket references provided(including 21723624,08788264,and others)
to clarify their relation to billing,disconnection,and service changes.(Dawn)
4.Meeting Recording Distribution:Send a copy of the recorded meeting to the requesting participant.(Erin)Reca ili Networks-Disnute Case 12978085
Tuesday,September 09 1 Meeting-1 Microsoft Teams
Thank you for your patience and understanding as we work to resolve this matter.
Erin Blair
L U M C N ManaShe/he
Managerr,,Customer Experience
Escalations
Dublin,CH 43016

IS outlook 48
. . ..............
RE:"Customer Escalation— FW:Request for Status update with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail]>
Date Mon 9/15/2025 2AS PM
To Joshua Baker<[e-mail]>
Cc Scales.Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad DeRrick<[e-mail]>;Manzi,Nilda<NILDA,[e-mail]>
WARNING:This emall originated outside of Stability Networks.DO NOT CLICK Itnks or attachments,and 00 NOT RESPOND,unless you recognize the sender and know the content is safe.
Joshua,
Denise has provided all her files and emails,please let me know if you want copies. Within those emails between Lumen and Stability,there was no request from Stability
Networks to disconnect the Converged Service on TW account 321457 until December 2024.
• Jul 12,2021—Disconnect Requested
Customer(Chad Deltrick)emails Lumen to request a disconnect of service at 2404 Bank Drive(old office)(Billing Account S-B11LZ335,invoice account 90503799).
Denise Fishlock acknowledges the request.
• Jul 19,2021—Billing Dispute Opened
Denise Fishlock(lumen CSDR)submits a billing dispute ticket(Ticket#21723624)on the customer's behalf for a"late disconnect:'This covers the old Ethernet
circuit ETHI000-24051577.
• Aug 5,2021—Old Circuit Disconnected&Partial Credit
The legacy Bank Drive circuit(ETH1000.24051577)is finally disconnected in Lumen's system by early August 2021.Invoices from Aprll—August 2021(approx.
\$2,424)are identified for credit due to the delay.Denise Fishlock arranges a one-time credit of\$2,424.02 covering the extra charges from Apr 5 to Aug 5,2021,
This resolves the"Fiber+"internet circuit billing on the main account(Billing Account 5-611LZ33S,invoice account 90503798).
• 12/18/24—Legacy Service Finally Disconnected
Formal disconnect,ticket 830818SS9,submitted for the Converged service(TW account 321457). Service disconnected and stopped billing 30 days later.
• 1/28/25—Dispute opened by Customer
Ticket#31024318 submitted by Lumen employee,Amanda Smith
As I have mentioned,there were no disputes submitted for over 4 years. As per the signed contract,which has been previously provided,you have 120 days to dispute the
charges,or they are deemed correct and you waive the right to dispute:
7. Disputes: If Customer disputes any charges, it must log the dispute by completing and submitting a dispute form via
TWfC's dispute website located at:h_ttp://customers.twtelecoin.com/disputes/,or by contacting TWTC's dispute telephone
line at 1-800-829-0420. All disputes must be submitted to TWTC in the manner specified above within 120 calendar days
of the date of the invoice associated with the disputed charges, or the invoice shall be deemed correct and all rights to
dispute such charges are waived. Withheld disputed amounts determined in favor of TWTC: must be paid by Customer
within five(5)business days following written, electronic or telephonic notice of the resolution,and will bear interest at the
lesser of 1.5%per month or the maximum rate allowed by law from the Due Date until the date paid.
However,as a goodwill gesture,I will offer a Onetime Goodwill Credit going back 120 days from the date the first dispute ticket was submitted on 1/28/25,which would be
9/30/24,in the amount of$2,653.44,plus taxes.
Please let me know if you accept this Onetime Goodwill Credit to resolve this matter in full.
Dawn Tweedy
Manager,Customer Success Dispute Resolution
tel:[phone]
LU M e N dawn.tweedyicMumen com
From:Joshua Baker<[e-mail]>
Sent:Monday,September 15,2025 11:17 AM
To:Blair,Erin<[e-mail]>;Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail] Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Blossom Lawrence
<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<[e-mail]>
Subject:Re:"Customer Escalation"FW:Request for Status update with lumen Dispute Stability Networks
Importance:High

49
1DAHO LEGAL SOLUTIONS, PLLC
2404 W. Bank Drive.Suite 100
Robert J.Williams Boise.ID 83705 Carrie L.Furlong
Attornc at Law Telephone[phone]W
Paralegal/Office Administrator
hohrd,idaholegalsolutions.cotn ww%.idaholegalsolutions.com came iAdaholegalsolutions.com
October 16. 2025
Stability Networks
ATTN: Blossom Lawrence
2289 S. Bonito Way, Suite 150
Meridian, ID 83642
Re: Internet/Phone service at 2404 W. Bank Drive, Suite 100,
Boise. Idaho
Dear Blossom:
On September 1,2021, my firm, Idaho Legal Solutions,PLLC,moved into 2404 W.
Bank Drive, Suite 100, Boise, Idaho. From and after that date we have used Cable One/
Sparklight for our internet service and Elite Telecom for our VOIP phone service. We have not
used any other providers.
Please call if you have any questions.
Thank you.
Very truly yours,
ERT.I. WILLIAMS
RJW/clf

IS Outlook 11, 50
Re:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
From Joshua Baker<[e-mail]>
Date Wed 9/17/2025 9:33 AM
To Tweedy.Dawn<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Dettrick<[e-mail]>;Manzi,Ndda<NILDA.X.MAN2lalumen.com>;
[e-mail]<[e-mail]>
Dawn,
Thank you for your response and for providing a summary of the billing history and dispute timeline related to Centurylink/Lumen account 321457.
We acknowledge the$2,424.02 credit issued in 2021 for the Ethernet circuit and your current offer of a$2,653.44 goodwill credit for the Converged Service.However,we must
respectfully decline this offer as a full and final resolution,as it does not even cover the 120 days of charges incurred,which we calculate at$2,869.22 based on the auto-
payments drafted from our bank account,
Stability Networks vacated the premises at 2404 Bank Drive,Suite 100,Boise,ID 83705,in 2021 and ceased using all services at that location.Despite this,Lumen continued to
bill and auto-draft payments for services at the"old office,'as acknowledged in your summary.
We have formally requested detailed billing and customer service records for the Converged Services at 2404 Bank Drive on multiple occasions.To date,Lumen has not
provided these records.This was action item 03 from our meeting notes.Due to this lack of transparency,we contacted the current tenants at that address,who confirmed
they have occupied the space since 2021 and have used CableOne and now Sparklight for internet and voice services—not lumen.
The absence of billing documentation for the disputed period,combined with confirmation that another provider has supported services at the location since our departure,
further supports our claim that services were not rendered and that continued billing constituted unjust enrichment.
Under Idaho law,as established in'Vanderford Co.v.Knudson',144 Idaho 547(2007),Lumen's retention of payments for services not rendered through billing and auto-
drafting of payments after our departure from the premises meets the criteria for unjust enrichment:
1.Benefit Provided:Stability Networks paid for services that were not received.
2.Acceptance of Benefit:Lumen retained these payments.
3.Unjust Retention:It is inequitable for Lumen to retain funds for services not delivered,especially when another provider has been serving the location.
We further assert:
-The statute of limitations in Idaho(Idaho Code§5-216)allows us to challenge payments made within the last five years.We discovered the billing issue in December 2024,
when we called Lumen to disconnect services at our 3210 Elder Street location and Lumen informed us of the 2404 Bank Drive services,therefore the discovery is well within
the 5-year statute of limitations under Idaho Code§5-216.
-The contractual 120-day dispute window does not override equitable principles when services were not delivered,as supported by Idaho case law such as'Blaser v.
Cameron',121 Idaho 1012(Ct.App.1991).
-lumen had constructive notice of our move-out through industry-standard practices or our communications and failed to act on the disconnect request in a timely and
complete manner.
While we remain committed to maintaining a professional and constructive partnership with Lumen,it is essential that this relationship be grounded in transparency,
accountability,and mutual respect,so that Stability Networks can maintain confidence in referring Lumen to future clients and coordinating opportunities as a reliable,
trustworthy service provider.As we work toward a resolution,we must do so in accordance with our responsibility to ensure that our clients are consistently cared for and that
their Interests are protected.We believe that a strong partnership is built not only on service delivery but also on trust and responsiveness,and we hope Lumen shares this
commitment as we move forward.
We therefore request:
1.A full accounting of all payments received on account 321457 from the date of vacancy in 2021 through the final disconnect in December 2024,including a detailed
breakdown of services billed,as well as an explanation of services that caused the gradual increase in monthly services and auto-drafts,which rose from approximately
$486.30 to$717.62 per month.
2.A refund of all payments made during that period for services not rendered to Stability Networks,estimated at approximately$25,476.73.
3.Provide documentation directly linking account 321457 to TW Telecom contract 122539,including any internal account creation records,service transfer paperwork,or
correspondence that establishes this connection.
We strongly prefer to resolve this matter amicably and request a response within 14 days.We reserve all rights to pursue legal remedies,including restitution for unjust
enrichment,and claims under the Idaho Consumer Protection Act(§48.601 et seq.)for deceptive billing practices,if necessary.

Sincerely,
Joshua Baker
Chief Technology Officer
Joshua.Bake r@stabilf networks.com
aC•ls�y r A Office:208-344-0050
di Fax:[phone]
Stabilit
L J networksy A lJgJpDesk: 208-344-0050
Note,This emall and any attachments may be confidential and are intended solely far the use of the
individual A addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks.If you are not the intended recipient of this email.
you are hereby notified that any disclosure.copying.distribution,or use of the contents of this
transmission is strictly prohibited.Please get in touch with the sender if you believe you have
received this email n error
Book time to meet with me
From:Tweedy,Dawn<[e-mail]>
Sent:Monday,September 15,202S 2:44 PM
To:Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<Shelly.Lewis @lumen.coni Russell,Mike L<Mike.L.Russel l@lu men.corn>;
Blossom Lawrence<blossom.lawrence@stabill ynetworks.com>;Chad Deltrick<[e-mail]>;Manzi,Nilda<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
fWARNING-This email originated outside of stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Joshua,
Denise has provided all her files and emails,please let me know if you want copies. Within those emails between lumen and Stability,there was no request from Stability
Networks to disconnect the Converged Service on TW account 321457 until December 2024.
• Jul 12,2021—Disconnect Requested
Customer(Chad Deitrick)emails Lumen to request a disconnect of service at 2404 Bank Drive(old office)(Billing Account 5-8111_233S,invoice account 90S03798).
Denise Fishlock acknowledges the request.
• Jul 19,2021—Billing Dispute Opened
Denise Fishlock(lumen CSDR)submits a billing dispute ticket(Ticket#21723624)on the customer's behalf for a"late disconnect"This covers the old Ethernet
circuit ETH1000.24051577.
• Aug S,2021—Old Circuit Disconnected&Partial Credit
The legacy Bank Drive circuit(ETHI000.24051577)is finally disconnected In Lumen's system by early August 2021,Invoices from April—August 2021�aapmx.
\$2,424)are identified for credit due to the delay.Denise Fishlock arranges a one-time credit of\$2,424.02 covering the extra charges from Apr 5 to Aug S,2021.
This resolves the"Fiber+"internet circuit billing on the main account(Billing Account 5-811LZ335,invoice account 90503798),
• 12/18/24—Legacy Service Finally Disconnected
Formal disconnect,ticket#30818559,submitted for the Converged service(1W account 321457). Service disconnected and stopped billing 30 days later.
• 1/28/25—Dispute opened by Customer
Ticket#31024318 submitted by Lumen employee,Amanda Smith
As I have mentioned,there were no disputes submitted for over 4 years. As per the signed contract,which has been previously provided,you have 120 days to dispute the
charges,or they are deemed correct and you waive the right to dispute:
7. Disputes: If Customer disputes any charges, it must log the dispute by completing and submitting a dispute form via
TWTC's dispute website located at:http:/icustoiners.twtelecoin.com/disputes/,or by contacting TVVTC's dispute telephone
line at 1-800-829-0420. AJI disputes must be submitted to TWTC in the manner specified above within 120 calendar days
of the date of the invoice associated with the disputed charges, or the invoice shall be deemed correct and all rights to
dispute such charges are waived. Withheld disputed amounts determined in favor of TWTC must be paid by Customer
within five(5)business days following written, electronic or telephonic notice of the resolution,and will bear interest at the
lesser of 1.5%per month or the maximum rate allowed by law from the Due Date until the date paid.
However,as a goodwill gesture,I will offer a Onetime Goodwill Credit going back 120 days from the date the first dispute ticket was submitted on 1/28/25,which would be
9/30/24,in the amount of$2,653.44,plus taxes.
Please let me know if you accept this Onetime Goodwill Credit to resolve this matter in full.

Outlook 51
RE:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail]>
Date Thu 9/18/202S 11:39 AM
To Joshua Baker<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell.Mike L<Mike [e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitnck<chad.deitrick@stabihtynetworks com>;Manzi,Nilda<NILDA X,[e-mail]>
WARNING:This email originated outside of Stability Networks.00 NOT CLICK links or attachments,and 00 NOT RESPOND,unless you recognize the sender and know the content is sa(e-
Joshua,
I acknowledge receipt of your email and will be meeting with our in-house Counsel to discuss the legal language and state laws you have cited. A formal response will be
provided within 14 business days.
Dawn Tweedy
Manager-Customer Success Dispute Resolution
Tulsa,Oklahoma 74103
918-547-4722
dawn,[e-mail]
From:Joshua Baker<[e-mail]>
Sent:Wednesday,September 17,2025 10:33 AM
To:Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Blair,Erin<Erin,[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<[e-mail]>;Johnson,
Kate<[e-mail]>
Subject:Re:"'Customer Escalation—FW:Request for Status update with Lumen Dispute Stability Networks
Importance:High
Dawn,
Thank you for your response and for providing a summary of the billing history and dispute timeline related to CenturyLink/Lumen account 321457.
We acknowledge the S2,424.02 credit issued in 2021 for the Ethernet circuit and your current offer of a$2,653.44 goodwill credit for the Converged Service.
However,we must respectfully decline this offer as a full and final resolution,as it does not even cover the 120 days of charges incurred,which we calculate at
$2,869.22 based on the auto-payments drafted from our bank account.
Stability Networks vacated the premises at 2404 Bank Drive,Suite 100,Boise,ID 83705,in 2021 and ceased using all services at that location.Despite this,
Lumen continued to bill and auto-draft payments for services at the-old office,'as acknowledged in your summary.
We have formally requested detailed billing and customer service records for the Converged Services at 2404 Bank Drive on multiple occasions.To date,Lumen
has not provided these records.This was action item#1 from our meeting notes.Due to this lack of transparency,we contacted the current tenants at that
address,who confirmed they have occupied the space since 2021 and have used CableOne and now Sparklight for internet and voice services—not Lumen.
The absence of billing documentation for the disputed period,combined with confirmation that another provider has supported services at the location since our
departure,further supports our claim that services were not rendered and that continued billing constituted unjust enrichment.
Under Idaho law,as established in•Vanderford Co.v.Knudson', 144 Idaho 547(2007).Lumen's retention of payments for services not rendered through billing
and auto-drafting of payments after our departure from the premises meets the criteria for unjust enrichment:
1.Benefit Provided:Stability Networks paid for services that were not received.
2.Acceptance of Benefit:Lumen retained these payments.
3.Unjust Retention:It is inequitable for Lumen to retain funds for services not delivered,especially when another provider has been serving the location.
We further assert:
-The statute of limitations in Idaho(Idaho Code§5-216)allows us to challenge payments made within the last five years.We discovered the billing issue in
December 2024,when we called Lumen to disconnect services at our 3210 Elder Street location and Lumen informed us of the 2404 Bank Drive services.
therefore the discovery is well within the 5-year statute of limitations under Idaho Code§5-216.
-The contractual 120-day dispute window does not override equitable principles when services were not delivered.as supported by Idaho case law such as
'Blaser v.Cameron'.121 Idaho 1012(Ct.App.1991).

Outlook 52
Re:"Customer Escalation'*FW:Request for Status update with Lumen Dispute Stability Networks
From Joshua Baker<loshua [e-mail]>
Date Wed 10l8R025 1:30 PM
To Tweedy,Dawn<[e-mail]>
Cc Scales.Nikki<[e-mail]>:Blair,Erin<[e-mail]>;Lewis.Shelly<Shelly,Lewisculumen com>;Russell.Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<[e-mail]>;
[e-mail]<[e-mail]>
Hi Dawn,
Today is 1S business days from your acknowledgement,can I get an update please?
Thank you`
Joshua Baker
Chief Technology Officer
t Joshua.Bakerfa� i j yn rks.com
If.-Akt. : Office:208-344-005Q
19 Fax:[phone]
Stability A He pDesk: 208-344-0050
L J networks
NOW This email and any attachments may be confidential and are men led solely for the use of me
Individual it addresses.Any views or uounons expressed are solely those of the author and do riot
necessarily represent those of Stability Networks.11 you are not the irt:erided reupiertf of this email,
you are hereby notified that any disclosure,copying.distribution,or use of the contents o'this
transmission is strictly prohibited.Please get n touch with the sender n you believe you have
received th;s ernad in error.
Book time to meet with me
From:Tweedy,Dawn<[e-mail]>
Sent:Thursday,September 18,2025 1138 AM
To:Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<Shelly.Lewis@ I umen.com>;Russell,Mike L<[e-mail]
Blossom Lawrence<[e-mail]>;Chad Deitrick«[e-mail]>;Manzi,Nilda<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
WARNING:This email originated outside of StaWfity Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content Is safe.
Joshua,
I acknowledge receipt of your email and will be meeting with our in-house Counsel to discuss the legal language and state laws you have cited. A formal response will be
provided within 14 business days.
Dawn Tweedy
Manager-Customer Success Dispute Resolution
Tulsa,Oklahoma 74103
918-5474722
c1pi fwaedy, hlmen.com
From:Joshua Baker<[e-mail]>
Sent:Wednesday,September 17,2025 10:33 AM
To:Tweedy,Dawn<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<NILOA.X.MANZI@lumeIn com>;Johnson,
Kate<[e-mail]>
Subject:Re:**Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
Importance:High

FJ—` Outlook 53
Fw: CenturyLink Complaint Received [ ref:!OOD4102HUz0.!500VWOYQbDP:ref]
From Joshua Baker <[e-mail]>
Date Thu 10/9/2025 9:12 AM
To Blossom Lawrence <[e-mail]>
Joshua Baker
Chief Technology Officer
Joshua.Baker@s-tatDilityRe�tworks.com
Office: 208-344-0050
I® Fax: [phone]
A Stability a Hel ..Desk: 208-344-0050
V U networks
bringing stability to IT
Note:This email and any attachments may be confidential and are intended solely for the use of the
individual it addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent those of Stability Networks. If you are not the intended recipient of this email,
You are hereby notified that any disclosure, copying,distribution,or use of the contents of this
transmission is strictly prohibited. Please get in touch with the sender if you believe you have
received this email in error.
PZ Book time to meet with me
From: Customer Advocacy(Exec Escalation)<[e-mail]>
Sent:Thursday, October 9, 2025 9:05 AM
To:Joshua Baker<[e-mail]>
Subject: CenturyLink Complaint Received [ ref:!OOD4102HUz0.!500VWOYQbDP:ref]
You don't often get email from [e-mail]. Learn why this is important
WARNING: This email originated outside of Stability Networks. DO NOT CLICK links or attachments,and DO NOT RESPOND,unless
you recognize the sender and know the content is safe.
Hello,
This email is to advise you that CenturyLink has received your complaint. Our Business Escalation team will
be responsible for the investigation and resolution process. As a member of the Customer Advocacy Group,
I will coordinate with our Business Escalation team and be your advocate in championing your needs as a
customer. I will do my absolute best to ensure your complaint is resolved as quickly and thoroughly as

possible.
I will reach out to you if I have any questions or need any additional information.
In order for me to work your complaint as quickly as possible, please ensure this reference number,
ref:!OOD4102HUzO.!500VWOYQbDP:ref, is in the subject line or email body so that all correspondence is
retained and tracked on case 107755208.
Please let me know if you have any questions.
Thank you,
Torren P
ANALYST II
CAG
Lumen
This communication is the property of CenturyLink and may contain confidential or privileged information.
Unauthorized use of this communication is strictly prohibited and may be unlawful. If you have received this
communication in error, please immediately notify the sender by reply e-mail and destroy all copies of the
communication and any attachments.
The information in this response, as well as any attachments or Exhibits, contains confidential CenturyLink
and customer information, perhaps including Customer Proprietary Network Information (CPNI), and should
be treated accordingly with respect to its use and storage.

Outlook 54
RE:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks
From Tweedy,Dawn<[e-mail]>
Date Thu 10/9/202S 12:17 PM
To Joshua Baker<[e-mail].-
Cc Scales,Nikki<[e-mail]>;Blair,Erin<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell.Mike L<[e-mail]>:
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<[e-mail]>
1 attachment(28 KS)
Stability Networks-Payment History and Auto Draft-ACH History.xlsx:
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOTRESPOND,unless you recognize the sender and know the content is safe.
Joshua,
Following consultation with our legal counsel,I would like to clarity that,pursuant to the terms of the signed agreement,Lumen requires a formal disconnection request
submitted directly by the customer for any services the customer no longer wishes to retain.
In the case of the services billed under BAN TW-321457,no disconnection request was received until December 18,2024.As such,billing continued in accordance with the
contract terms.
Please note that lumen does not operate under assumptions regarding service discontinuation.A clear and documented request from the customer is necessary to Initiate
disconnection,which was not provided until 12/18/24.
Additionally,per Lumen's polity,credit adjustments are not applicable beyond a 120-day period.
• Please find attached a spreadsheet with all payments made on account 321457 and the auto draft(ACH)information.
• The breakdown you are requesting is detailed on your monthly invoices that Lumen provided to you and if needed,you can obtain that information from those invoices.
• The increase in charges is attributable to rate adjustments applied to services that were no longer under a contractual term.Lumen notified
jnascoe0stabilitynetworks.com at Stability Networks via email prior to the Increases.
• No refunds will be issued,as lumen invoiced Stability Networks in accordance with the terms outlined In the signed contract.
• The documentation establishing the link between account 321457 and contract 122539 is the agreement executed by John Pascoe on August 5,2011,a copy of which is
already in your possession.
The Onetime Goodwill Credit offer stands as previously communicated.
Best Regards,
Dawn Tweedy
Manager,Customer Success Dispule Resolution
lei:918-547-4722
LU M = N dawn tweedyPa lumen com
From:Tweedy,Dawn
Sent:Wednesday,October 8,2025 3:25 PM
To:Joshua Baker<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Blair,Erin<Erin,[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi,Nilda<[e-mail]>
Subject:RE:**Customer Escalation••FW:Request for Status update with Lumen Dispute Stability Networks
Joshua,
I am awaiting a response from Lumen's Legal Counsel. I hope to have an answer tomorrow.
Thankycu
Dawn Tweedy
Manager,Customer Success Dispute Resolution
_ ";918-547-4722
L U M l= N dawn.tweedyj§JUmen.com

ORACLEACCTNO DESCRIPTION TYPE TRANSACTION-DATE CURRENCY AMOUNT STATUS INVOICE Account Balance
321457-TW 14726928812-ACH Payment- CASH 1/7/2025 USD -717.62 APP 716680427 0
321457-TW New Invoice Generated INV 12/17/2024 USD 717.62 CL 716680427 717.62
321457-TW 14721757140-ACH Payment- CASH 12/8/2024 USD -717.62 APP 712674619 0
321457-TW New Invoice Generated INV 11/17/2024 USD 717.62 CL 712674619 717.62
321457-TW 14716869428-ACH Payment- CASH 11/7/2024 USD -717.62 APP 708691217 0
321457-TW New Invoice Generated INV 10/17/2024 USD 717.62 CL 708691217 717.62
321457-TW 14711174270-ACH Payment CASH 10/8/2024 USD -716.36 APP 704672244 0
321457-TW New Invoice Generated INV 9/17/2024 USD 716.36 CL 704672244 716.36
321457-TW 14706097519-ACH Payment CASH 9/7/2024 USD -716.36 APP 700694745 0
321457-TW New Invoice Generated INV 8/17/2024 USD 716.36 CL 700694745 716.36
321457-TW 14700692669-ACH Payment CASH 8/7/2024 USD -716.36 APP 696669245 0
321457-TW New Invoice Generated INV 7/17/2024 USD 716.36 CL 696669245 716.36
321457-TW 14695299487-ACH Payment CASH 7/8/2024 USD -714.91 APP 692618233 0
321457-TW New Invoice Generated INV 6/17/2024 USD 714.91 CL 692618233 714.91
321457-TW 14690166497-ACH Payment CASH 6/7/2024 USD -721.82 APP 688652647 0
321457-TW New Invoice Generated INV 5/17/2024 USD 721.82 CL 688652647 721.82
321457-TW 14685014493-ACH Payment CASH 5/8/2024 USD -722.18 APP 684667353 0
321457-TW New Invoice Generated INV 4/17/2024 USD 722.18 CL 684667353 722.18
321457-TW 14679774862-ACH Payment- CASH 4/7/2024 USD -730.62 APP 680667569 0
321457-TW New Invoice Generated INV 3/17/2024 USD 730.62 CL 680667569 730.62
321457-TW 14674573296-ACH Payment- CASH 3/9/2024 USD -732.19 APP 676642031 0
321457-TW New Invoice Generated INV 2/17/2024 USD 732.19 CL 676642031 732.19
321457-TW 14668809917-ACH Payment- CASH 2/7/2024 USD -729.63 APP 672606446 0
321457-TW New Invoice Generated INV 1/17/2024 USD 729.63 CL 672606446 729.63
321457-TW 14663403376-ACH Payment CASH 1/7/2024 USD -611.56 APP 668763378 0
321457-TW New Invoice Generated INV 12/17/2023 USD 611.56 CL 668763378 611.56
321457-TW 14657929301-ACH Payment- CASH 12/8/2023 USD -613.79 APP 664734440 0
321457-TW New Invoice Generated INV 11/17/2023 USD 613.79 CL 664734440 613.79
321457-TW 14652329276-ACH Payment--CASH 11/7/2023 USD -603.77 APP 660755449 0
321457-TW New Invoice Generated INV 10/17/2023 USD 603.77 CL 660755449 603.77
321457-TW 14646799247-ACH Payment- CASH 10/8/2023 USD -599.69 APP 656829016 0
321457-TW New Invoice Generated INV 9/17/2023 USD 599.69 CL 656829016 599.69
321457-TW 14641368479-ACH Payment- CASH 9/7/2023 USD -599.69 APP 652817504 0

321457-TW New Invoice Generated INV 8/17/2023 USD 599.69 CL 652817504 599.69
321457-TW 14635524399-ACH Payment CASH8/7/2023 USD -599.69 APP 648720239 0
321457-TW New Invoice Generated INV 7/17/2023 USD 599.69 CL 648720239 599.69
321457-TW ACHE:230708-14630664277 Payment- CASH 7/8/2023 USD -599.54 APP 644876716 0
321457-TW New Invoice Generated INV 6/17/2023 USD 599.54 CL 644876716 599.54
321457-TW ACHE:230607-750 Payment- CASH 6/7/2023 USD -599.54 APP 640771773 0
321457-TW New Invoice Generated INV 5/17/2023 USD 599.54 CL 640771773 599.54
321457-TW ACHE:230508-622 Payment- CASH 5/8/2023 USD -599.54 APP 636708731 0
321457-TW New Invoice Generated INV 4/17/2023 USD 599.54 CL 636708731 599.54
321457-TW ACHE:230407-880 Payment- CASH 4/7/2023 USD -602.24 APP 632885158 0
321457-TW New Invoice Generated INV 3/17/2023 USD 602.24 CL 632885158 602.24
321457-TW ACHE:230310-483 Payment- CASH 3/10/2023 USD -602.24 APP 628910735 0
321457-TW New Invoice Generated INV 2/17/2023 USD 602.24 CL 628910735 602.24
321457-TW ACHE:230208-440 Payment- CASH 2/8/2023 USD -605.76 APP 624746324 0
321457-TW New Invoice Generated INV 1/17/2023 USD 605.76 CL 624746324 605.76
321457-TW ACHE:230109-436 Payment- CASH 1/9/2023 USD -602.96 APP 620895835 0
321457-TW New Invoice Generated INV 12/17/2022 USD 602.96 CL 620895835 602.96
321457-TW ACHE:221209-245 Payment- CASH 12/9/2022 USD -504.49 APP 616811031 0
321457-TW New Invoice Generated INV 11/17/2022 USD 504.49 CL 616811031 504.49
321457-TW ACHE:221108-483 Payment CASH 11/8/2022 USD -504.49 APP 612730466 0
321457-TW New Invoice Generated INV 10/17/2022 USD 504.49 CL 612730466 504.49
321457-TW ACHE:221010-664 Payment- CASH 10/10/2022 USD -507.05 APP 601623000 0
321457-TW New invoice Generated INV 9/17/2022 USD 507.05 CL 601623000 507.05
321457-TW ACHE:220908-498 Payment- CASH 9/8/2022 USD -507.05 APP 304912306 0
321457-TW New Invoice Generated INV 8/17/2022 USD 507.05 CL 304912306 507.05
321457-TW ACHE:220807-1217 Payment- CASH 8/7/2022 USD -507.05 APP 300892665 0
321457-TW New Invoice Generated INV 7/17/2022 USD 507.05 CL 300892665 507.05
321457-TW ACHE:220708-757 Payment- CASH 7/8/2022 USD -501.31 APP 297171747 0
321457-TW New Invoice Generated INV 6/17/2022 USD 501.31 CL 297171747 501.31
321457-TW ACHE:220608-527 Payment CASH 6/8/2022 USD -501.31 APP 292929247 0
321457-TW New Invoice Generated INV 5/17/2022 USD 501.31 CL 292929247 501.31
321457-TW ACHE:220508-634 Payment- CASH 5/8/2022 USD -501.31 APP 288912631 0
321457-TW New Invoice Generated INV 4/17/2022 USD 501.31 CL 288912631 501.31
321457-TW ACHE:220408-429 Payment CASH 4/8/2022 USD -502.18 APP 284819096 0

321457-TW New Invoice Generated INV 3/17/2022 USD 502.18 CL 284819096 502.18
321457-TW ACHE:220311-396 Payment CASH 3/11/2022 USD -502.18 APP 281149142 0
321457-TW New Invoice Generated INV 2/17/2022 USD 502.18 CL 281149142 502.18
321457-TW ACHE:220208-507 Payment -CASH 2/8/2022 USD -502.18 APP 276878795 0
321457-TW New Invoice Generated INV 1/17/2022 USD 502.18 CL 276878795 502.18
321457-TW ACHE:220108-702 Payment -CASH 1/8/2022 USD -504.57 APP 254874585 0
321457-TW New Invoice Generated INV 12/17/2021 USD 504.57 CL 254874585 504.57
321457-TW ACHE:211210-527 Payment -CASH 12/10/2021 USD -504.57 APP 250916274 0
321457-TW New Invoice Generated INV 11/17/2021 USD 504.57 CL 250916274 504.57
321457-TW ACHE:211108-1307 Payment--CASH 11/8/2021 USD -481.09 APP 246859565 0
321457-TW New Invoice Generated INV 10/17/2021 USD 481.09 CL 246859565 481.09
321457-TW ACHE:211008-760 Payment -CASH 10/8/2021 USD -482.7 APP 242963235 0
321457-TW New Invoice Generated INV 9/17/2021 USD 482.7 CL 242963235 482.7
321457-TW ACHE:210907-176 Payment- CASH 9/7/2021 USD -487.74 APP 238840128 0
321457-TW New Invoice Generated INV 8/17/2021 USD 487.74 CL 238840128 487.74
321457-TW ACHE:210808-455 Payment- CASH 8/8/2021 USD -491.32 APP 234809380 0
321457-TW New Invoice Generated INV 7/17/2021 USD 491.32 CL 234809380 491.32
321457-TW ACHE:210709-367 Payment- CASH 7/9/2021 USD -486.3 APP 230848414 0
321457-TW New Invoice Generated INV 6/17/2021 USD 486.3 CL 230848414 486.3
321457-TW ACHE:210607-1620 Payment CASH 6/7/2021 USD -488.91 APP 222885984 0
321457-TW New Invoice Generated INV 5/17/2021 USD 488.91 CL 222885984 488.91
321457-TW ACHE:210510-55 Payment CASH 5/10/2021 USD -512.1 APP 220980316 0
321457-TW New Invoice Generated INV 4/17/2021 USD 513.59 CL 220980316 512.1
321457-TW 973494 Credits -CM 4/16/2021 USD -1.49 APP 220980316 -1.49
321457-TW 973494 Credits -CM 4/16/2021 USD 1.49 APP 211167697 0
321457-TW 973494 Credits -CM 4/16/2021 USD -1.49 APP 211167697 -1.49
321457-TW ACHE:210407-802 Payment--CASH 4/7/2021 USD -518.31 APP 211167697 0
321457-TW New Invoice Generated INV 3/17/2021 USD 526.23 CL 211167697 518.31
321457-TW 961527 Credits CM 3/16/2021 USD -7.92 APP 211167697 -7.92
321457-TW 961527 Credits -CM 3/16/2021 USD 7.92 APP 200969819 0
321457-TW 961527 Credits CM 3/16/2021 USD -7.92 APP 200969819 -7.92
321457-TW ACHE:210311-858 Payment--CASH 3/11/2021 USD -482.85 APP 200969819 0
321457-TW New Invoice Generated INV 2/17/2021 USD 482.85 CL 200969819 482.85
321457-TW ACHE:210209-262 Payment--CASH 2/9/2021 USD -556.45 APP 191004171 0

Outlook 55
Re:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks[ref:!OOD4102HUzO.1500VWOYQbDP:refJ
From Joshua Baker<[e-mail]>
Date Thu 10/912025 1:11 PM
To Tweedy,Dawn<[e-mail]>;[e-mail]<[e-mail]>
Cc Scales,Nikki<Nikki.ScalesC lumen.com>;Blair,Erin<[e-mail]>,Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;Manzi.Nilda<[e-mail]>;
[e-mail]<[e-mail]>
Dear Dawn,
Thank you for your email regarding the billing dispute for account 321457.We note that Lumen's Customer Advocacy Group(CAG)and Business Escalation team have also
contacted us(case 107755208,assigned to Torren P.)and are investigating this matter.To ensure coordination,we have forwarded your email to Torren and request that all
responses align with the requests outlined in our October 9,2025,email to the CAG,which reiterated our September 18,2025,requests.
We appreciate the attached payment spreadsheet but find your response insufficient to resolve this dispute.Below,we address your points and restate our requests:
1.No Disconnection Request Until December 18,2024:
o In 2020,Stability Networks submitted a(CSR)for account 321457 to upgrade services and worked closely with Lumen to relocate and upgrade services to 3210
Elder Street,Boise,ID when we vacated 2404 Bank Drive.This collaboration provided Lumen constructive notice that Bank Drive services were no longer needed.
We discovered the erroneous billing in December 2024 when requesting disconnection of Elder Street services and initiated this dispute in January 2025.Please
provide evidence that Lumen delivered services at 2404 Bank Drive post-July 2021,as our independent verification confirms the current tenant has used
Sparklight(formerly CableOne),not lumen,since 2021.
2.120-Day Crecift Adjustment Policy:
o Your policy limiting credits to 120 days does not override Idaho's 5-year statute of limitations(Idaho Code§5-216)or equitable principles when services were not
rendered(Vanderford Co.v.Knudson,144 Idaho 547,2007;Bfaser v.Cameron,121 Idaho 1012,19911.Given no services were provided to Stability Networks at
Bank Drive after we vacated the premises,we maintain our request for a full refund.
3.Billing Breakdown and Invoices:
o The payment spreadsheet does not confirm services rendered or provide the month-by-month breakdown of specific services billed(e.g.,internet,voice,taxes,
fees)as requested..
4.Rate Increase Notification:
o You claim rate increase notifications were sent to tpascoena a 1 networks coin.but we have no record of these.John Pascoe has not been a partner with
Stability Networks,Inc.since May 2021 and is not an authorized signatory.Please provide copies of these emails,confirm the recipient's authorization to receive
such notices on our behalf post-May 2021,and clarify how rate adjustments applied to services not rendered at Bank Drive.
S.TW Telecom Contract 122539 and Account 321457:
o You reference an August 5,2011,agreement signed by John Pascoe as linking account 321457 to TW Telecom contract 122539,but the contract your provided
does not specify its connection to account 321457 and question its enforceability post our February 28,2021,relocation.Despite multiple requests since January
2025,Lumen has not provided documentation establishing this connection or clarifying how services under this contract were billed and managed after our move
to Elder Street.
6.Refund for Services Not Rendered:
o We maintain our request for a refund of$25,476.73 for payments auto-drafted from February 28,2021,to December 2024.as no services were rendered to
Stability Networks at 2404 Bank Drive.The$2,653.44 goodwill credit is insufficient,as it doesn't cover even 120 days of charges($2,869.22).Our collaboration
with Lumen on the Elder Street relocation and tenant verification of Sparklight usage further support our unjust enrichment claim.
We can provide additional documentation,such as bank statements showing auto-drafted payments,written confirmation from the current tenant regarding their use of
Sparklight,or records of our 2021 collaboration with Lumen,upon request.
To align with our October 9,2025,email to the CAG,we request a substantive response addressing these points by October 23,2025(10 business days).If this timeline is not
feasible,please provide an interim update by that date with a completion date for your investigation.We have forwarded this correspondence to Torren to ensure
coordination.
We remain committed to resolving this matter amicably but reserve our rights to pursue a complaint with the Idaho Public Utilities Commission or legal remedies under the
Idaho Consumer Protection Act(§48-601 et seq.)and unjust enrichment principles if Lumen falls to provide the requested records or address our claims.
Please confirm receipt and advise if additional information is needed.We are available for a call to discuss a resolution.
Joshua Baker
Chief Technology Officer
Joshua ke @stabil[ a or s,com
x�. 0 Offi�e'.2Q,8-344-0050
0 Fax:[phone]
Stability 8 HelpDesk: 208-344-0050
L J networks
Nuke Th-s oanail ano any,a:tac^rents may be confideriial and are intended solely for the use of the
individual it addresses.Any views or opinions expressed are solely those of the author and do not
nocossanly represent those of Stability Networks.0 you are not tlx @Mended recipient of this email,
you are honeby notified That any disclosure,copying,distribution,or use of the contents of this
transmission is strictly prohibited.Please ael in touch with the sender if you believe you have
received!his email in error.

Outlook 56
RE:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks[ref:!OOD4102HUzO.!SOOVWOYQbDP:ref)
From Blair,Enn<Erin Blair@lumencom>
Date Fri 10/10/202S 7:18 AM
To Joshua Baker<[e-mail]>;Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>
Cc Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<Mike.L,[e-mail]>;Executive Escalation<exec-
[e-mail]>;Tweedy,Dawn<[e-mail]>;Manzi,Nilda<[e-mail]>;Suthar,Rennie<[e-mail]>
Some people who received this message don't often get email from [e-mail] why this is important
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hi Joshua,
Thank you for your thorough responses and the time you've invested in researching this matter.I want to confirm that the executive escalations team and the
Customer Advocacy Group(GAG)are fully aware of the correspondence between yourself and Dawn Tweedy.
I have consulted with Lumen's Legal Counsel,and I must clarify that while you have the right to dispute the charges and file a complaint with any government
regulatory agency,Lumen also reserves the right to contractually require you to notify us of any disconnection and a pending billing dispute.You are indeed
correct that the Idaho Statute of Limitations allows customers to dispute up to five years back.However,this does not override the signed contract with Lumen,
which limits disputes to a 120-day window.
Over the past several months,Lumen has addressed and provided documents that align with your requests.There will be no further responses from our side.
Please take any actions you deem necessary for your business.
We wish you all the best in your future endeavors.
Erin Blair
She/her/hers
Manager,Customer Experience
L U M G N Escalations
Dublin,OH 43016
tel:[phone]
rin. lair lumen.com
From:Joshua Baker<[e-mail]>
Sent:Thursday,October 09,2025 3:10 PM
To:Tweedy,Dawn<[e-mail]>;Executive Escalation<exec-escalation@tu men.com>
Cc:Scales,Nikki<Nikki.Scales@lu men.com>;Blair,Erin<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;
Blossom Lawrence<[e-mail]>;Chad Deitrick<chad.deitrick@stability networks.com>;Manzi,Nilda<[e-mail]>;Johnson,
Kate<[e-mail]>
Subject:Re:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks f ref:!OOD4102HUzO.I500VWOYQbDP:ref)
Dear Dawn,
Thank you for your email regarding the billing dispute for account 321457.We note that Lumen's Customer Advocacy Group(GAG)and Business Escalation
team have also contacted us(case 107755208,assigned to Torren P.)and are investigating this matter.To ensure coordination,we have forwarded your email to
Torren and request that all responses align with the requests outlined in our October 9,2025,email to the GAG,which reiterated our September 18,2025,
requests.
We appreciate the attached payment spreadsheet but find your response insufficient to resolve this dispute.Below,we address your points and restate our
requests:
1. No Disconnection Request Until December 18,2024:
1 In 2020,Stability Networks submitted a(CSR)for account 321467 to upgrade services and worked closely with Lumon to rolocato and
upgrade services to 3210 Elder Street,Boise,ID when we vacated 2404 Bank Drive.This collaboration provided Lumen constructive notice that
Bank Drive services were no longer needed.We discovered the erroneous billing in December 2024 when requesting disconnection of Elder
Street services and initiated this dispute in January 2025.Please provide evidence that Lumen delivered services at 2404 Bank Drive post-July
2021,as our independent verification confirms the current tenant has used Sparklight(formerly CableOne),not Lumen,since 2021.
2. 120-Day Credit Adjustment Policy:
Your policy limiting credits to 120 days does not override Idaho's 5-year statute of limitations(Idaho Code§5-216)or equitable principles
when services were not rendered(Vanderford Co.v.Knudson,144 Idaho 547.2007:Blaser v.Cameron,121 Idaho 1012,1991).Given no
services were provided to Stability Networks at Bank Drive after we vacated the premises,we maintain our request for a full refund.
3. Billing Breakdown and Invoices:
o The payment spreadsheet does not confirm services rendered or provide the month-by-month breakdown of specific services billed(e.g.,
Internet,voice,taxes,fees)as requested..
4. Rate Increase Notification:
o You claim rate increase notifications were sent to but we have no record of these.John Pascoe has not been
a partner with Stability Networks,Inc.since May 2021 and is not an authorized signatory.Please provide copies of these emails,confirm the
recipient's authorization to receive such notices on our behalf post-May 2021,and clarify how rate adjustments applied to services not rendered
at Bank Drive.
5. TW Telecom Contract 122539 and Account 321457:

Outlook 57
Re:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks Iref.!OOD4102HUz0.!500VWOYQbDP:ref]
From Joshua Baker<[e-mail]>
Date Wed 10/15/2025 11:26 AM
To Blair,Erin<[e-mail]>;Blossom Lawrence<blossom,lawrence@stabilitynetworkscom>;Chad Derrick<[e-mail]>
Cc Scales,Nikki<Nikki Scales@lumen com>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>:Executive Escalation<exec-
[e-mail]>;Tweedy,Dawn<[e-mail]>;Manzi,Nilda<[e-mail]>;Suthar,Rennie<[e-mail]>
Good morning Erin,
Thank you for your response.I appreciate your acknowledgment that our interpretation of the Idaho Statute of Limitations is correct—customers may dispute charges up to
five years—and that state law does not override the terms of Lumen's contracts.I will now pursue resolution through alternative channels.
That said,I have a separate and pressing concern.
This morning,we received a paperless bill for account number 90S03798,which,to my understanding,was fully disconnected as of February I8,2025.1 do not have access to
the Control Center to verify the details,but this billing activity is alarming given that we received a final bill at the time of disconnection,which was initiated due to our
business relocation.
Please explain the nature of this new charge.For your reference,I've included the original disconnect confirmation below,which clearly states that all services tied to this
account were to be terminated on the specified date.
Additionally,I've attached the receipt confirming the return of the CPE.
I expect a prompt and thorough explanation.
Invoice:
Youi Lurriun papciles5 invoice is now available in Control Center for the account(s)listed Wow
Account No Account Name Bill Date
03798 STABILITY NETWORKSr r
To view your statement,log in to-C'
Disconnect confirmation:

Disconnect Billing Account Confirmation
Yau have submitted a Disconnect Request for ALl Services on BIUir,'Account Number-"�_
Account Name:Stabdrry
Primary Email:blossom.lawrmcef•Ktabilitynetrw*ks.can
Primary Contact Name:Bltrz;om Lavrrersca
Primary Contact Phone:[phone]
Secondary Email.Joshua-bakerPstabilitynetworks.com
Secondary Contact Name:Jo-.h Baker
Secondary Contact Phone:208.3M-0050
Request Date:02l2B/2025
Reason:Business Facton•AlovirtQ to another location
Fle is
Fie 2:
File 3:
Are you being bitted by arot7ser([ton-Lament company for xrvicr,rotated or depKndrnt to ttte Lurnrn xrncelzl you err rrqurt+nQ to
discarvsect:No
I understand that by su4mitimQ this Disconnect Form.I am suUsoriz+rsQ Wmen to act on my fsahaU to diuormact any third perry cross connect;
for vrhich I ongirznlly required Lumen or rts acquired companies to i:suc LOAiCFA.
I also utsdersund that drmrxsectinQ zerncez purcfsaxd az a trundle{es:Converged Sernces)wall rewit in the di•.corutectton of any related IP
L1pN,iMa:me[,artd voice urvicr.:Yes
Dfsclaimer.Upon st,ssmtsuon of thts requert,ALL Services on 6illing Account Numtser-�wgl 6e dtsccm+ected.
if repiaNnQ services,provtMrtQ■replacement order number a service ID wlti facllihte the procesrint of your reQurt.
For xMce nsues.Imta(la[1on issues,product cepnFsillry,tact Quality of urvlce deax indicate the outage tidets to faclliLtt the procan:irtQ of your
request.
Unless otharvnu agreed between the Patttr..the Sentce(s1 idenMted for disconnection will ba disconnected upon the disconnect dart•defined es lire
toter o(ti)thlriy 13D1 days after Ltanen':receipt of thf;completed Disconnect rutque:t Form or Ikf)the requested dace of dtsconnectton:ptMf+ed on this
form for lumen products and zervir<s-It the Sernce n bev+t dncannected prra to tix ertd of the cornm+tted$ervrce Term,early temttnatan td+artes
may a1sdY as af3ecd 6etvattm the parties.
Lumen r¢q+n res thirty 1�1 days advance nonce of disconnection-Becauu momhly xrnces bill in advance,ypu may be entitled to a credit alter the
service i;disconnected.Crisdits should be epptied to tM nee invoice fdit»vint the disconnect Cat•.Customer is still respon.•ible for eery[rate tiartes
Incvred fa tW to ninety f90)daY•after the di•<prnxct date at the:ervkelsl
Lumen veil ux reasonebfe elfores to reckfd a dismnnectlon/uncelletron nonce-Mmover,once a dreannection/certcalletbn notice hr.txm
processed,LUIMn carrot auarantae that servtcalsl will be extended beyond the ttritfnal dfseonneetfon/cancellation date.M tM event e
d>•.connectton/unullauon rotfce is rescinded,additwtsal cherpez n+aY aPDIY- CLEF li'-"t
CPE return:
Drop-Off
Thankyou-
L.
iChief TechnologyOfficer
i. a 1 a a -is a all
dh
• 1: 11 1
Q Fax:[phone]
• ? a 1' 11 1
networks
opinionsNato:This entail and any attachments may he coirdvotial and are Intflided solely for the use of tho
individual it addresses.Any views or

IS Outlook 578
Re:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks[ref:!OOD4102HUzO.!SOOVWOYQhDP:ref]
From Joshua Baker<[e-mail]>
Date Wed 10/1S/2025 1.47 PM
To Blair,Erin<[e-mail]>;Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>;
[e-mail]<[e-mail]>;Executive Escalation<[e-mail]>
Cc Scales,Nikki<Nikki.Scales@lumen com>;Lewis,Shelly<[e-mail]>:Russell,Mike L<Mike.LRussell@lumen com>:Tweedy,Dawn
<[e-mail]>;Manzi,Nilda<[e-mail]>;Suthar,Rennie<[e-mail]>
Hi Erin,1 appreciate the sarcastic condescending reply.I found it odd that the last invoice regarding that account hit us in Feb 2025 and was concerned frightfully so with what
we've dealt with thus far)that a new invoice popped up for this month.Thank you for confirming that it's a$0.00 invoice.I guess your systems are still having issues.
Thank you for the reply.
@kateJohnson0lumen.com @Executive Escalation I think your CX staff may need some additional customer service training in communicating with your clients.
Cheers"
Joshua Baker
Chief Technology Officer
JQshua,6aKer@stat0"netw_ofka_c4m
Office:208-344-0050
I@ Fax:[phone]
CA Stdbffity �;;questi tje1pQes c�208-344-0050
L J networks on-circle
tx�ny�o�raedoy r�i
Note.This email and any attachments may,c:e confidential antl are intended solely for the use of the
individual it addresses.Any views or opinions expressed are solely those of the author and do not
necessarily represent inose of stability Networks.If you are not the intended recipient of this email.
you are hereby notified that any disclosure.copying,distribution.or use of the contents of this
transmission is strictly prohibited.Please get In touch with the sender it you bekeve you have
received this email in error.
t� Book time to meet with me
From:Blair,Erin<[e-mail]>
Sent:Wednesday,October 15,2025 1:36 PM
To:Joshua Baker<[e-mail]>;Blossom Lawrence<[e-mail]>;Chad Deitrick
<[e-mail]>
Cc:Scales,Nikki<[e-mail]>;Lewis,Shelly<[e-mail]>;Russell,Mike L<[e-mail]>;Executive Escalation<exec-
[e-mail]>;Tweedy,Dawn<[e-mail]>;Manzi,Nilda<NILDA,[e-mail]>;Suthar,Rennie<[e-mail]>
Subject:RE:"Customer Escalation"FW:Request for Status update with Lumen Dispute Stability Networks[ref:10004102HUzO.1500VWOYQbDP:reg
WARNING:This email originated outside of Stability Networks.DO NOT CLICK links or attachments,and DO NOT RESPOND,unless you recognize the sender and know the content is safe.
Hi Joshua.
Oh,my goodness.I can imagine how concerning this must have been for you!Rest assured,If you had accessed Control Center to review the invoice,you
would see that there is no amount due to the account write off.I have attached a copy of the invoice for your review.
Thank you for bringing this to our attention.
Best regards.
Erin
Erin Blair
She/her/hers
_ Manager,Customer Experience
L U M c N' Escalations
Dublin.OH 43016
tel:[phone]
erin.blainAlumen.com
From:Joshua Baker<[e-mail]>
Sent:Wednesday,October 15,2025 1:26 PM
To:Blair,Erin<[e-mail]>;Blossom Lawrence<[e-mail]>;Chad Deitrick<[e-mail]>

L U M N� Invoice Page 1 of 3
Billing Account Number 90503798
Invoice Number 756511170
PO Box 4918,Monroe,LA 71211-4918 Payment Due November 11,2025
Invoice Date October 12,2025
STABILITY NETWORKS
3160 W ELDER ST
SUITE 102
BOISE ID 83705
How to reach Lumen:
1-800-860-1020
[e-mail]
Invoice of CenturyLink Communications,LLC.
Manage Services Your Way via Control Bill-A t-A-Glance
Center Previous Statement Balance 0.00
Payments 0.00
Register for paperless billing, view and pay your Credits/Adjustments 0,00
invoice, manage repair tickets, check order status Balance 0.00
and much more.
Current Charges 0.00
No Amount Due USD 0.00
News You Can Use
Control Center gives you the ability to view, download, validate and analyze your invoices, manage billing disputes and
requests, and pay your bills online. And with the new intuitive dashboard design, you have instant access to all of
these features directly from your homepage.Visit https://www.lumen.com/login/today to learn more about all of the
ways Control Center can help make your billing process faster and easier than ever before,
Your invoice may reflect changes to standalone port charges for monthly recurring charges from arrears to advance
billing. Existing standalone port recurring charges billing in arrears will update to advance billing with future order
activity.
Remittance - We appreciate your business!
L U Mm N° Name STABILITY NETWORKS
Billing Account Number 90503798
Invoice Number 756511170
ACH TRANSFER INFORMATION: Payment Due November 11,2025
JPMorgan Chase Bank
Account#754397883
ACH Routing#071000013
Send in CTX,ED1820,or CCD+ACH format with remit No Amount Due USD 0.00
Pay your bill online at:https://www.lumen.com/login/
Amount Enclosed:
CenturyLink
PO Box 52187 Detach and enclose this portion with your payment
Phoenix,AZ 85072-2187 Make check payable to CenturyLink
• Write the invoice number on the check
• Mail check to address noted in this Remittance section
075651117009050379861111000000000000000000009

Page 2 of 3
L U M IE N® Invoice
Account Number 90503798
nvoice Number 756511170
Invoice Date Oct 12, 2025
1. What Is LDLC? 9. How will credits appear an my invoice?
LOLC(Long distance Line Charge). Business customers who are presubscribed to the Credits will appear in the Credits section of the invoice. Credits are identified with
Company for their domestic long-distance service,will be assessed an undiscounted per-line brackets surrounding the amount.
or per-derived channel Long Distance Line Charge on a monthly basis. This charge helps
recover the Company's overall costs of providing long distance service. This charge is not a 10. What Is a Payphone Surcharge?
tax or govemmentamposed fee. The Payphone Surcharge compensates the payphone owner for the use of their
phones. This surcharge is mandated by the FCC and applies to all completed calls
2. What is the Federal Universal Service Fund Surcharge? placed from a payphone when using toll-free numbers or any similar access codes.
Federal Universal Service Fund Surcharge is the recovery of the amount due to the Federal These calls are identfied with a'H"next to the call amount in the Usage Detail
Universal Service Fund. Universal service is a Federal Communications Commission(FCC)
Program designed to ensure affordable access to telecommunications services to section.
ow-income customers,rural areas,school and libraries,and rural healthcare facilities.The 11. What is a Minimum Usage Charge?
Federal Universal Service fund was established by Congress in order to promote and A Minimum Usage Charge Is the difference between your monthly usage
encourage telecommunications infrastructure and service availability nationwide.All guarantee,as agreed upon in your Service Contract,and your monthly usage plus
telecommunications providers that offer interstate and international voice and data,private applicable monthly recurring charges. This charge will only appear on your invoice
line,directory assistance and other regulated services in the United States are required by If your monthly usage falls below your monthly usage guarantee.
the FCC to contribute on an equitable and nondiscriminatory basis to the Federal Universal
Service Fund. 12. How do I submit a dispute?
3. What Is the Cost Recovery Fee? If you have any questions or concerns about your invoice,please contact the Billing
A Cost Recovery Fee allows Lumen to recover regulatory fees and expenses incurred by Inquiry Department at 1-877-453-8353,through the customer portal or
Lumen such as FCC regulatory fees,federal regulatory fees to fund programs,various State [e-mail]. Lumen must be notified and receive a written
Public Utilities Commission(PUC)fees,various slate business licenses,and various state explanation for the disputed charges within 30 days of the due dale. The written
annual regulatory fees. explanation of the dispute must Include the following Information:
Account name and number
4. What is the Property Surcharge? Date of invoice
A Property Surcharge allows Lumen to recover a portion of the property tax it pays to state and local jurisdictions. Amount of disputed charges
Type of disputed charges
S. What Is the customer portal? Reason charges are being disputed
The customer portal provides you with convenient and secure billing options. You can: Upon our receipt of such notification and written explanation,we will begin
View,download and analyze your Lumen invoices investigating the reason the charges are being disputed.
Pay your invoices easily online with the option to set up recurring payments Any unpaid charges will accrue late fees and the settlement of the late fees will be
Submit and manage billing inquiries,disputes and requests addressed upon the resolution of the disputed charges.
Create standard and custom reports
'Go green"by turning off your paper invoice 13. How do 1 submit a disconnect request?
Need access to the portal? Visit httpsJAvww.lumen.com/k)a for more information on how Customer initiated disconnect requests can be submitted through
to register. For any questions related to the portal,email control.centerAlumen.com or call hitosa/www.lumen.comAoeinl or
1-877453-8353. hitosa/www.lumen.com/help/en-tis/disconnects.html
6. When Is my invoice available online? Go to Products&Services>Order Status to submit your new request.The
You can view your invoice in the customer portal approximately 3 to 5 days after your Invoice service(s)you request to be disconnected will have an estimated Bill Stop Date of
Date. Your Invoice Date is shown on the top tight comer of your invoice. 30 days from the received date of the request unless the requested date is greater
7. What is a Prorate? than 30 days from the received date or your contract states otherwise.
Some products and services are bil!ed one month in advance. If you sign up for one of these Any subsequent requests for assistance or questions can be emailed directly to
services in the middle of your billing period,your charges for that time period will be less than disconnects(&Iumen.com.
a furl month's charge. This partial month charge is called a prorate.
14. How do I use the Telecommunication Relay Service(TRS)?
8. When is my Invoice due? To utilize the TRS system,simply dial 711. For additional information,consult the
Your invoke is due upon receipt unless payment terms are specifically identified in your FCC website: htto/Mww.fcc.aov/cgb/dro/trs.html
Master Services Agreement. If the total amount is not paid on time,your account is
considered past due. Failure to pay a past due amount is considered a material breach of
contract and may result in suspension of service and subsequent termination of your service
contract.
CenturyLlnk Communications,LLC Federal Tax ID 04-6141739

Page 3 of 3
L U M E N® Billing Account Number 90503798
Invcice Number 756511170
Invcice Date Oct 12, 2025
STABILITY NETWORKS
CHARGE SUMMARY AGING
Recurring Charges 0.00 Current 0.00
Non-Recurring Charges 0.00 O.30 Days 0.00
Usage Charges 0.00 31-60 Days 0.00
Taxes,Fees and Surcharges 0.00 61-90 Days 0.00
Total Current Charges USD' 0.00 Over 90 Days 0.00
Amount Due 0.00
'Total Current Charges USD excludes finance charges
OUTSTANDING BALANCE
Invoice Invoice Invoice Credits/ Finance Total Amount
Date Number Amount Adjustments Payments Charges Due USD
Oct 12,2025 756511170 O W 0,00 0.00 0.00 0.00
0.00 0.0 0.00 0.00 0-03

� 579 invoice Page 1 of 3
LUMEN Billing Account Number 321457
Invoice Number 756686345
1025 Eldorado Dlvd.,Broomfield,CO 80021 Payment Due November 16,2025
STABILITY NETWORKS Invoice Date October 17,2025
ATTN: JOHN PASCOE
2404 W BANK DR
STE 100
BOISE ID 83705-2566
How to reach Lumen:
1-877-453-8353
[e-mail]
Invoice o'Lovol 3 Telecom Holdings,LLC,a CenturyLink Company,
on behalf of itself and its affiliates
Manage your services your way Bill-At-A-Glance
Previous Statement Balance 0.00
Manage your services online!View and pay your invoice, Payments 0.00
manage repair tickets,check order status and much more. Credits/Adjustments 0.00
To log in or register, go to https://www.lumen.com/login/. Balance 0.00
You can also manage your invoices online with paperless Current Charges 0.00
billing to save both paper and time.
No Amount Due USD 0.00
News You Can Use
Control Center gives you the ability to view, download, validate and analyze your invoices, manage billing disputes and
requests, and pay your bills online.And with the new intuitive dashboard design, you have instant access to all of
these features directly from your homepage. Visit hftps://www.lumen.com/login/today to learn more about all of the
ways Control Center can help make your billing process faster and easier than ever before.
Remittance - We appreciate your business!
L U M E N� Name STABILITY NETWORKS
Billing Account Number 321457
Invoice Number 756686345
ACH TRANSFER INFORMATION: Payment Due November 16,2025
Wells Fargo Ban<
Account#4945097467
ACH Routing#121000248
Send in CTX,E01820,or CCD-ACH format with remit No Amount Due USD 0.00
Pay your bill online at.https://www lumen.wrn/login/
Amount Enclosed:
Level 3 Communications,LLC
PO Box 52015 Detach and enclose this portion with your payment
Phoenix,AZ 850 72-2 01 5 Make check payable to Level 3 Communications,LLC
Write the invoice number on the check
Mail check to address noted in this Remittance section
251116 000000756686345 00000000000000321457 9 2 00000000000 4
Nim,]0 Qv QF,a](v5io,a Wi:wbM ww AS

Page 2 of 3
L U M e N° Billing Account Number 321457
Invoice Number 756686345
Invoice Date Oct 17,2025
1. What is PICC? 9. How will credits appear on my invoice?
PICC can also be called Cartier Line Charge. The Federal Communications Commission Credits will appear in the Credits section of the invoice. Credits are identified with
(FCC)mandated that all long distance companies pay the local telephone company a brackets surrounding the amount.
monthly PICC on most of your telephone lines. This charge is passed to you and may 10. What is a Pa hone Surcharge?
increase or decrease from time to time. 9
The Payphone Surcharge compensates the payphone owner for the use of their
2. What is the Federal Universal Service Fund Surcharge? phones. This surcharge is mandated by the FCC and applies to all completed calls
Federal Universal Service Fund Surcharge is the recovery oflhe amount due to the Federal placed from a payphone when using toll-free numbers or any similar access codes.
Universal Service Fund. Universal service is a Federal Communications Commission(FCC) These calls are identified with a'H'next to the call amount in the Usage Detail
program designed to ensure affordable access to telecommunications services to section.
low-income customers,rural areas,school and libraries,and rural healthcare facilities.The
Federal Universal Service fund was established by Congress in order to promote and 11. What Is a Minimum Usage Charge?
encourage telecommunications infrastructure and service availability nationwide.All A Minimum Usage Charge is the difference between your monthly usage
telecommunications providers that offer interstate and international voice and data,private guarantee,as agreed upon in your Service Contract,and your monthly usage plus
line,directory assistance and other regulated services in the United States are required by applicable monthly recurring charges. This charge will only appear on your invoice
the FCC to contribute on an equitable and nondiscriminatory basis to the Federal Universal if your monthly usage fails below your monthly usage guarantee. no
Service Fund.
12. How do I submit a dispute?
3. What is the Cost Recovery Fee? If you have any questions or concerns about your invoice,please contact the Billing
A Cost Recovery Fee allows Lumen to recover regulatory fees and expenses incurred by Inquiry Department at 1-877-453-8353,through the customer portal or
Lumen such as FCC regulatory fees,federal regulatory fees to fund programs,various State Lumen.com.lin Lumen must be notified and receive a written explanation for
Public Utilities Commission(PUC)fees,various state business licenses,and various state [e-mail]. p
annual regulatory fees. the disputed charges within 30 days of the due date. The written explanation of the
dispute must Include the following Information:
4. What is the Property Surcharge? Account name and number
A Property Surcharge allows Lumen to recover a portion of the property lax it pays to state Date of invoice
and local jurisdictions.
• Amount of disputed charges
5. What Is the customer portal? Type of disputed charges
The customer portal provides you with convenient and secure billing options. You can: Reason charges are being disputed
• View,download and analyze your Lumen invoices Upon our receipt of such notification and written explanation,we will begin
• Pay your invoices easily online with the option to set up recurring payments Investigating the reason the charges are being disputed.
Submit and manage billing inquiries,disputes and requests Any unpaid charges will accrue late fees and the settlement of the late fees will be
• Create standard and custom reports addressed upon the resolution of the disputed charges.
• Go green'by turning off your paper invoice
Need access to the portal? Visit httpsm/Mww.lumen.com/fggin/for more information on how 13. How do I submit a disconnect request?
to register. For any questions related to the portal,email control.center0lumen.com or call Customer initiated disconnect requests can be submitted through
1-877-453-8353. httos:llwww.lumen.com/looin/or
6. When Is my Invoice available online? hffos:llwww.lumen.com/help/en-ustdisoonnects.html
You can view your invoice in the customer portal approximately 3 to 5 days after your Invoice Go to Products&Services>Order Status to submit your new request.The
Date. Your Invoice Date is shown on the top right comer of your invoice. service(s)you request to be disconnected will have an estimated Bill Stop Date of
7. What Is a Prorate? 30 days from the received date of the request unless the requested date is greater
Some products and services are billed one month in advance. If you sign up for one of these than 30 days from the received date or your contract states otherwise.
services in the middle of your billing period,your charges for that time period will be less than Any subsequent requests for assistance or questions can be emailed directly to
a full month's charge. This partial month charge is called a prorate. disconnectsrdliumen.com.
B. When Is m Invoice due? 14. How do I use the Telecommunication Relay Service(TRS)?
Your invoice is due upon receipt unless payment terns are specifically identified in your To utilize the TRS system,simply dial 711. For additional information,consult the
Master Services Agreement. If the total amount is not paid on time,your account is FCC website: http itwww.fcc.aov/cebldroltrs.htmi
considered past due. Failure to pay a past due amount is considered a material breach of
contract and may result in suspension of service and subsequent termination of your service Level 3 Communications,LLC Tax ID: GST/HST#:84539 3941 RT 0001 QST#:
contract. 1214162918
Level 3 Telecom Holdings, LLC Is a disregarded entity for U.S.federal tax purposes
Into Level 3 Financing,Inc.Federal Tax Id 47-0735805
vro»or on ro�ms,aia roaoorroa wwAs

Page 3 of 3
L U M rE N° Billing Account Number 321457
Invoice Number 756686345
Invoice Date Oct 17,202E
STABILITY NETWORKS
CHARGE SUMMARY AGING
Recurring Charges 0.00 Current 0.00
Non-Recurring Charges 0.00 0-30 Days 0.00
Usage Charges 0.00 31-60 Days 0.00
Taxes,Fees and Surcharges 0.00 61.90 Days 0.00
Total Current Charges USD' 0.00 Over g0 Days 0.00
Amount Dce __ 0.00_
'Total Current Charges USD excludes finance charges
OUTSTANDING BALANCE
Invoice Invoice Invoice Credits/ Finance Total Amount
Date Number Amount Adjustments Payments Charges Due USD
Oct 17,2025 75660634E u,ao _ 0.00 _ 0.00 0.00 0.00
0.00 0.00` 0.00 0.00 0.00