20160722AVU to Staff 57.doc

AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION

JURISDICTION: IDAHO DATE PREPARED: 07/18/2016
CASE NO: AVU-E-16-03 WITNESS: Heather Rosentrater
REQUESTER: IPUC RESPONDER: Linda Gervais
TYPE: Production Request DEPARTMENT: State & Federal Regulation
REQUEST NO.: Staff - 057 TELEPHONE: [phone]

REQUEST:

Please provide the average response time for e-mail transactions by month from August 2015 to YTD 2016. “Average response time” is the average number of hours from receipt of an e-mail by the Company to sending a substantive response; auto-response acknowledgements do not count as a substantive response.

RESPONSE:

Month 2015hh:mm:ss 2016hh:mm:ss Jan 12:02:32 14:46:44 Feb 15:51:41 17:10:08 Mar 12:45:49 9:55:23 Apr 9:29:57 8:08:33 May 12:39:36 10:20:15 Jun 10:14:52 7:44:15 Jul 10:46:07   Aug 11:38:27   Sep 10:34:29   Oct 8:33:50   Nov 13:47:54   Dec 14:11:44