HomeMy WebLinkAbout20160722AVU to Staff 51.docAVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 07/18/2016
CASE NO: AVU-E-16-03 WITNESS: Heather Rosentrater
REQUESTER: IPUC RESPONDER: Linda Gervais
TYPE: Production Request DEPARTMENT: State & Federal Regulation
REQUEST NO.: Staff - 051 TELEPHONE: (509) 495-4975
REQUEST:
Please provide the number of incoming calls handled by the customer service call center by month from August 2015 to YTD 2016.
RESPONSE:
Call Volume 2015 2016 Jan 67,397 69,351 Feb 60,248 64,744 Mar 51,164 63,651 Apr 56,943 61,562 May 55,402 60,513 Jun 65,531 62,173 Jul 60,083 Aug 59,550 Sep 62,583 Oct 61,280 Nov 90,757 Dec 65,325