20260226Comment_1.pdf

The following comment was submitted via PUCWeb:
Name: Launa Wolf
Submission Time: Feb 26 2026 3:39PM
Email: lkwolf71 [e-mail]
Telephone: [phone]
Address: 2885 Trestle Creek Rd
Hope, ID 83836
Name of Utility Company: Ziply Fiber
Case ID: GNR-T-25-05
Comment: "Wolf—After reviewing the response from Ziply Fiber dated 2-17-2026, stating
that all repairs had been completed and equipment updated on Trestle Creek Rd, Hope
Idaho, I am submitting an update on outage occurrences that have happened at our
residence since December of 2025.
Date Time Services Type
12-18-2025 8.00am Phone out for 4 days
I contacted Ziply Fiber and was told a service could not be scheduled until 12-22-2025. No
dial tone, Check line connections showing on phone screen.
Date Time Services Type
1-16-2026 8.00am Phone out for 2 days
The repair was completed on 1-16-2026. Not sure on the date I contacted Ziply Fiber but I
believe it was two days before the repair. No dial tone, Check connections showing on
phone screen..
Date Time Services Type
2-11-2026 8.00am Phone out for 1 day
I contacted Ziply Fiber and was told a service would be done on 2-13-2026 but they showed
up a day early, so it was repaired 2-12-2026. Calls were not coming in and my husband
could not call out. Check line connections was showing on phone screen.
Date Time Services Type
2-25-2026 8.00am Current Phone outage
I contacted Ziply Fiber and they have scheduled service on 2-27-2026. Although, I
checked my phone today and it is currently working.They may have come early and
addressed the problem?
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As I have stated previously, Ziply Fiber needs to repair and replace old and outdated
equipment that services our road in Hope, Idaho. The outages are most annoying and
ongoing. In addition, the rate they charge their customers ($90.00+ per month) is ridiculous
for the inferior service that they provide.
ALSO: Phone Line Repair Opportunity:
Ziply Fiber can replace said equipment, as Bonner County, ID and the Federal Government
have Trestle Creek Rd, Hope, Idaho (a Forest Service, dirt road) scheduled to be paved in
the summer of 2026. This project will begin in two months.With the County's planned road
construction, new lines or Fiber Optics cabling will be an easy install for Zipply Fiber in
repairing our lines on our road and property. It will also be cost effective for their company
to accomplish the repairs needed to the phone system up our road. Please convey this
information to Ziply Fiber.
Thankyou,
Launa Wolf
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