20260217APPLICATION.pdf

GNR-T-26-02
RECEIVED
February 17, 2026
IDAHO PUBLIC
OUTILITIES COMMISSION
ReLay TM
Telecommunications Relay Service (TRS) Administrator's Annual Report
Idaho TRS Fund
January 1 — December 31, 2025
Revenues
Total Revenues collected in 2025 totaled $138,913.09 consisting of$69,034.52 received from
Local Exchange Carrier (LEC) line assessments and $69,878.57 from Message
Telecommunications Services/Wide Area Telecommunications Services (MTS/WATS) minutes.
The TRS Fund balance was $48,345.49 as of January 1, 2025, and the final balance was
$46,244.42 as of December 31, 2025. The current rate is $.07 per local exchange line service
(since May 2024), and the MTS/WATS rate is assessed at $0.001 per minute (May 2021).
2025 ITRS Revenue
Local Exchange
Quarter Services % MTS/WATS % Total
1 $12,226.35 49 12,725.45 51 $24,951.80
2 $14,674.10 45 17,226.18 55 $31,900.28
3 $12,159.77 46 14,274.73 54 $26,434.50
4 $29,974.30 53 25,652.21 47 $55,626.51
Total $69,034.52 48.25 69,878.57 51.75 $138,913.09
Call and Line Count
In 2025, providers and carriers reported the following to Idaho TRS:
Q1 - 174,662 lines 12,725,450 MTS/WATS
Q2 - 209,630 lines 17,226,180 MTS/WATS
Q3 - 173,711 lines 14,274,730 MTS/WATS
Q4 - 428,200 lines 25,652,210 MTS/WATS
82,183 monthly average local exchange lines or 69,878,570 approximate total lines reported
across the entire year of 2025.

Lines and Minutes Chart
Year Lines Reported Change from Reported Change from
previous year Minutes previous year
2025 * 82,183 * .0006 increase 69,878,570 * 15% increase
2024 82,136 7.0 decrease 59,772,789 1.0 % increase
2023 88,344 1.0 % increase 59,148,700 3.0 % decrease
2022 87,700 1.6 % decrease 60,936,000 6.4 % decrease
2021 89,110 30% decrease 65,058,266 21% decrease
2020 126,760 41% decrease 82,015,033 18% decrease
2019 215,423 15% decrease 100,128,800 20% decrease
2018 253,004 15% decrease 125,050,000 less than 1%
increase
2017 297,462 24% decrease 124,961,000 21% decrease
2016 391,132 3% increase 158,535,000 23% decrease
2015 377,860 1% decrease 205,405,200 17% increase
* One parent company submitted 15 months of reports and payments in Quarter 4 for 2024 and
2025 data, affecting quarterly totals.
Zero Reporting
Eighty-three (83) telecommunications companies submitted zero-activity reports during 2025. A
complete listing is provided in Attachment A.
Disbursements - Hamilton Relay
Total disbursements to Hamilton Relay for 2025 were $101,626.26, including:
$36,626.22 for TRS, CTS, and Speech to Speech services.
$65,000.04 for Digital Transition Outreach

Details are provided in Attachment B
Call Volume
• A total of 1,022 calls were completed in 2025, an increase from 976 in 2024.
• TRS minutes decreased .04% 10,419.83 minutes down to 10,386.98.
• Captioned Telephone Relay Service (CTRS) usage decreased approximately 62%
totaling 114.43 minutes.
• Speech-to-Speech (STS) usage increased to 522 calls compared to 352 calls in 2024.
• 407 Spanish calls were processed by Idaho Relay in 2025 up from 355.
• Advanced Speech-to-Speech Services were reinstated with 2.32 minutes recorded.
Idaho TRS Outreach
Outreach activities resulted in 3,284 potential consumer contacts, including:
• 4 Presentations - 81 attendees
• 11 Exhibits - 3060 attendees
• 1 Networking Event - 8 attendees
• 11 Meetings - 75 attendees
• 27 Field Visits
• 1 One-on-One Visit
• 2 Webinars - 31 attendees
TRS Customer Care Summary
107 Inquiries were made at Idaho Relay Customer Care
• 8 - General Information
• 1 - Operations Complaint
• 1 - Outreach Request
• 11 - External Complaint
• 86 - Wrong Number/Hang Up
Average Speed of Answer (ASA)
Average Speed of Answer remained within contract performance standards:
TRS: 0.417 seconds
CTRS: 0.47 seconds
All CTRS calls were answered within 10 seconds, and 97.67% of TRS calls were answered
within 10 seconds.

Administrative Fees and Expenses
Administrative Fees and Expenses totaled $39,166 for 2025 for consulting services provided by
the TRS Administrator, pursuant to contract. See Attachment C.
Fund Balance
Starting Balance January 1, 2025 - $48,345.49
Q1 Balance (3/31) Q2 Balance (6/30) Q3 Balance (9/30) Q4 Balance (12/31/25)
$48,345.49 $42,328.90 $34,546.87 $46,244.42
Recommendations and Overview
Idaho TRS went through the Request for Proposal (RFP) process back in 2022, and as statute
requires the Advisory Committee of the Telephone Industry met in September 2025 in order to
approve a 2 year extension of the contract extending until November 30, 2027. Nationally, there
is only one provider for Captioned Telephone Relay Service (Hamilton Relay) and two providers
for Telecommunications Relay Services - Hamilton Relay and T-Mobile.
Consistent with national trends, traditional relay and captioned telephone relay usage continues
to decline as consumers migrate to internet-based and wireless communication platforms.
During this transition, maintaining reliable access to TRS, CTRS, and STS services remains
critical, particularly for individuals who rely on legacy analog devices that may be affected by
network technology changes.
Outreach efforts continue to focus on assisting consumers through this transition,
troubleshooting equipment issues, and increasing awareness of available relay services
including Speech to Speech services.
Federal Communications Commission NPRM
In late 2025, the FCC released a Notice of Proposed Rulemaking addressing modernization of
analog telecommunications relay services. The proceeding seeks to ensure relay services
remain accessible, effective, and financially sustainable while communications technologies
transition to IP-based platforms. The State of Idaho is a member of the National Association of
State Relay Administration (NASRA) which filed comments in support of the initiative while
keeping in mind the importance of an infrastructure-first, consumer-supported transition to
ensure uninterrupted access to relay service.
Funding and Rate Recommendation for 2026

The current contribution rates established under Order No. 36179 (May 17, 2024) are:
• $0.07 per LEC line
• $0.001 per MTS/WATS minute
Recommendation: Maintain current contribution rates for 2026 while monitoring regulatory
developments and the continuing transition from analog to digital communications.
Projected 2026 Revenues with the current rates are estimated to be about $108,000 with a
projected year-end fund balance of$26,000-30,000 assuming estimated expenditures of
approximately $124,497.
See Attachment D for details.
Future Considerations
Potential long-term funding options could include:
• Assessing surcharges on wireless and VoIP lines, consistent with practices in other
states.
• Evaluating pilot programs for services such as Relay Conference Captioning (RCC).
• Monitoring emerging Real-Time Text pilot programs and national transition efforts.
• Monitoring FCC regulatory developments as related to modernizing analog TRS.
Supporting data is provided in Attachment E.
Administrator Responsibilities
The TRS Administrator will continue to:
• Maintain TRS certification
• Submit required FCC reports such as the annual complaint report and MARS data
• Provide quarterly and annual reports to the Idaho Public Utilities Commission
• Coordinate with Hamilton Relay and participate in NASRA activities to ensure ongoing
compliance and service quality.
• Continue NASRA Board participation.
Conclusion
Idaho TRS continues to provide accessible, reliable and functionally equivalent
telecommunications service while preparing for the ongoing transition to IP-based
communications. Maintaining current funding rates while monitoring regulatory developments
will help preserve program stability during this evolving communications environment.