20150909AVU to Staff 111.docx

AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATIONJURISDICTION:IDAHODATE PREPARED:09/04/2015CASE NO.:AVU-E-15-05/AVU-G-15-01WITNESS:Don KopczynskiREQUESTER:IPUCRESPONDER:Shawn BonfieldTYPE:Production RequestDEPARTMENT:State & Federal RegulationREQUEST NO.:Staff-111TELEPHONE:[phone]REQUEST:In 2014, please provide the number of payment transactions in each of the following categories:
payment by phone via credit/debit cards;
payment by phone via checking/savings account withdrawal;
payment online via checking/savings account withdrawal (customer enrolled through
“My Account”;
payment online via credit/debit;
automatic withdrawal from the customer’s financial institution;
payment at authorized pay stations;
payment by mail; and
other payment methods, if anyRESPONSE:The following table represents all payments received from Idaho customers in 2014.
Idaho Payment Transactions 2014
Payment Source
Number of Payments
Credit/Debit - Phone
43,074
Checking/Savings Withdrawal - Phone
5,213
Checking/Savings Withdrawal - My Account
238,834
Credit/Debit - Web
25,036
Automatic Payment Service
704,924
Paystation*
86,946
Mail
606,451
Other
288,608 *Avista does not track paystation payments separately by authorized and unauthorized paystations.