20150909AVU to Staff 107.doc

AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION

JURISDICTION: IDAHO DATE PREPARED: 09/04/2015
CASE NO.: AVU-E-15-05/AVU-G-15-01 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Galen Lorenz
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-107 TELEPHONE: [phone]

REQUEST:

Please provide the average response time for e-mail transactions by month for 2013, 2014 and YTD 2015. “Average response time” is the average number of hours from receipt of an e-mail by the Company to sending a substantive response; auto-response acknowledgements do not count as a substantive response.

RESPONSE:

eMail Transaction Average Response Time (HH:MM)

2013
2014
2015

Jan
9:19
13:28
12:56

Feb
12:20
11:24
15:31

Mar
11:44
11:03
13:05

Apr
13:22
10:24
9:58

May
12:00
11:43
13:18

Jun
12:54
11:22
10:59

Jul
11:59
8:33
11:28

Aug
11:22
10:26
12:15

Sep
15:56
14:16

Oct
10:35
9:08

Nov
13:13
13:14

Dec
15:26
14:47