20150909AVU to Staff 102.doc

AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION

JURISDICTION: IDAHO DATE PREPARED: 09/01/2015
CASE NO.: AVU-E-15-05/AVU-G-15-01 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: William Ozminkowski
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff - 102 TELEPHONE: [phone]

REQUEST:

Please provide the number of incoming calls handled by the customer service call center by month for each of the past three years (2013, 2014 and YTD 2015).

RESPONSE:

Call Volume   2013 2014 2015 Jan 71,345 80,356 67,397 Feb 65,981 71,385 60,248 Mar 69,135 70,457 51,164 Apr 65,428 65,597 56,943 May 65,420 62,342 55,402 Jun 58,700 61,104 65,531 Jul 60,654 71,152 60,083 Aug 62,900 68,350 59,550 Sep 59,753 59,442   Oct 65,292 63,871   Nov 60,221 54,831   Dec 65,759 59,910