20251112Comment_1.pdf

The following comment was submitted via PUCWeb:
Name: Launa Wolf
Submission Time: Nov 11 2025 1:13PM
Email: lkwolf71 CcOgmail.com
Telephone: [phone]
Address: 2885 Trestle Creek Rd
Hope, ID 83836
Name of Utility Company: Ziply Fiber
Case ID: GNT-T-25-05
Comment: "I will now be sending my experiences with Ziply Fiber, in connection with the
difficulties I have recently experienced with their landline phone service to my home in
Northern Idaho.These instances have only happened within the last two months. As an
ongoing problem, I have been through these same types of scenarios many times, as a
customer of Ziply Fiber. Their service is broken, in not fixing outdated equipment with new
technology and charging outlandish rates for inadequate landline phone service.
Thankyou,
LaUna Wolf
WOLF-Recent History of Ziply Fiber outages and uncompleted service to repair their phone
landline service.11-11-2025
Date Time Service Type
10-24-2025 8:OOam Phone service out 5 days
Contacted Ziply Fiber and they scheduled a service call for 10-28-2025. The phone was out
of service until then.
Date Time Service Type
10-28-2025 9.00am Outage Response
Tech was able to turn the service back on from the circuit box at the bottom of the road, He
said our address had been overlooked when a new untested system was installed to the
service up our road. He informed us that it was not going to stop the problems we are
currently having with our phone service with Ziply Fiber.
Date Time Service Type
11-03-2025 9.00am Phone Service out 4 days
For two days the phone line was busy with outgoing calls, and no calls could come in at all,
before I was aware of it. I contacted Ziply Fiber and they scheduled a service call to address
outage on 11-06-2025. The phone was out of service again, until then.
Date Time Service Type
11-06-2025 8:OOam Outage response
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Tech restored service but reception was terrible on outgoing calls, so I contacted Ziply Fiber
again and they scheduled a new service call for 11-11-2025.The phone was in service but
staticky and had poor reception when calling out.
Date Time Service Type
11-11-2025 8:OOam Outage response
Tech attempted to clear the staticky reception but said the problem was in wet
underground lines and there was nothing he could do about it unless new lines were put in,
up to our house. Which, in my opinion, Ziply Fiber has no intention of doing. I ask him to put
in a request for the new lines up our road to Ziply Fiber, in any case. The phone is now
working but still is staticky and drops calls intermittently.
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