20121220Avista to Staff 87-92,94-100,116.pdf

Avista Corp.
1411 East Mission P.O. Box 3727
Spokane. Washington 99220-0500
Telephone [phone]
Toll Free 800-727-9170
AVISTA
Corp.
DiOEC2O tiMIt:19
December 19, 2012
Idaho Public Utilities Commission
472 W. Washington St.
Boise, ID 83720-0074
Attn: Karl T. Klein
Weldon B. Stutzman
Deputy Attorney General
_-Ij - 1 b1O
Re: Production Request of the Commission Staff in Case Nos. AVU-E-12-08 and
AVU-G- 12-07
Dear Mr. Klein and Mr. Stutzman,
Enclosed are an original and three copies of Avista's responses to IPUC Staffs production
requests in the above referenced docket. Included in this mailing are Avista' s responses to
production requests 087 - 092, 094 - 100, and 116. The electronic versions of the responses
were emailed on 12/19/12 and are also being provided in electronic format on the CD included in
this mailing.
Also included is Avista's CONFIDENTIAL response to PR 100C. This response contains
TRADE SECRET, PROPRIETARY or CONFIDENTIAL information and is separately filed
under IDAPA 3 1.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code, and pursuant to the
Protective Agreement between Avista and IPUC Staff dated October 16, 2012. It is being
provided under a sealed separate envelope, marked CONFIDENTIAL.
If there are any questions regarding the enclosed information, please contact Paul Kimball at
[phone] or via e-mail at [e-mail]
Sincerely,
Paul Kimball
Regulatory Analyst
Enclosures
CC: all parties
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED-: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Veronica Soules
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-087 TELEPHONE: [phone]
REQUEST:
Please provide the total number of incoming telephone calls handled by month by the Call Centers
for the calendar year 2011 and to date in 2012. For each month provide a breakdown by the
following categories: a) IVR handled calls; b) Customer Service Representative (CSR) handled
calls; and c) abandoned calls.
RESPONSE:
IVR Handled Calls CSR Handled Calls Abandoned Calls
Month 2011 2012 2011 2012 2011 2012
Jan 68,181 76,092 74,142 80,028 1,440 1,510
Feb 62,371 68,165 69,660 72,471 1,496 1,260
Mar 66,249 59,698 76,919 68,674 1,402 1,314
Apr 63,580 52,001 67,574 62,558 1,993 1,157
May 56,864 54,963 66,928 64,243 1,547 1,153
Jun 58,963 53,129 68,541 58,722 1,436 1,388
Jul 55,370 53,417 61,002 57,391 1,432 1,203
Aug 54,503 51,380 66,062 60,481 1,293 1,255
Sept 54,107 47,582 64,231 52,365 1,443 1,090
Oct 55,586 56,520 67,369 63,434 1,283 1,297
Nov 54,519 76,092 63,905 53,855 1,158 982
Dec 58,017 68,165 65,429 1,144
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/1-1/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Veronica Soules
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-088 TELEPHONE: [phone]
REQUEST:
Please provide by month the average call handle times per CSR in the Call Centers for the calendar
year 2011 and to date in 2012.
RESPONSE:
Month Average Call Handle Times*
2011 2012
Jan 6:04 5:58
Feb 5:59 5:51
Mar 5:55 6:04
Apr 5:51 5:54
May 5:43 5:43
Jun 5:58 5:48
Jul 6:06 5:57
Aug 6:06 6:03
Sept 6:00 5:53
Oct 6:09 5:56
Nov 6:14 5:50
Dec 6:07
*Avista considers Average Call Handle Times to include talk time with the customer and time
after the call to complete the work.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Veronica Soules
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-089 TELEPHONE: [phone]
REQUEST:
Please provide by month the average length of time in minutes and seconds that customers placing
calls to the Call Centers were placed on hold during calendar year 2011 and to date in 2012.
RESPONSE:
Month Average Hold Time
2011 2012
Jan 2:19 2:04
Feb 2:14 2:02
Mar 2:10 2:06
Apr 2:10 2:01
May 2:07 1:57
Jun 2:13 1:58
Jul 2:20 2:12
Aug 2:12 2:14
Sept 2:13 2:04
Oct 2:17 1:59
Nov 2:17 2:05
Dec 2:04
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Veronica Soules
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-090 TELEPHONE: [phone]
REQUEST:
By month in calendar year 2011 and to date in 2012, please provide the number of customers who
accessed Avista's Enterprise Voice Portal (EVP) and subsequently elected to speak with a CSR.
RESPONSE:
Month
Customers Elected to
Speak With a CSR
2011 2012
Jan 65,913 71,297
Feb 61,948 64,541
Mar 67,049 60,775
Apr 59,646 55,565
May 58,214 57,559
Jun 59,857 51,886
Jul 53,053 51,019
Aug 56,946 53,284
Sept 56,103 46,023
Oct 58,588 55,473
Nov 56 9295 47,554
Dec 54,594
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Veronica Soules
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-091 TELEPHONE: [phone]
REQUEST:
Please provide by month for the year 2011 and to date in 2012, the percentage of abandoned calls
to Avista's Call Centers.
RESPONSE:
Month
Percent of
Abandoned Calls
2011 2012
Jan 1.91% 1.85%
Feb 2.10% 1.71%
Mar 1.79% 1.88%
Apr 2.86% 1.82%
May 2.26% 1.76%
Jun 2.05% 2.31%
Jul 2.29% 2.05%
Aug 1.92% 2.03%
Sept 2.20% 2.04%
Oct 1.87% 2.00%
Nov 1.78% 1.79%
Dec 1.72%
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO DATE PREPARED: 12/11/2012
AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
IPUC RESPONDER: Veronica Soules
Production Request DEPARTMENT: Customer Service
Staff-092 TELEPHONE: [phone]
REQUEST:
Please provide by month in calendar year 2011 and to date in 2012, the average speed of answer, in
seconds, by CSRs in the Call Centers.
RESPONSE:
Month
Average Speed
Of Answer
2011 2012
Jan 0:31 0:30
Feb 0:32 0:24
Mar 0:28 0:28
Apr 0:37 0:24
May 0:31 0:26
Jun 0:31 0:30
Jul 0:29 0:27
Aug 0:27 0:26
Sept 0:31 0:25
Oct 0:29 0:24
Nov 0:26 0:25
Dec 0:27
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Amy Jones
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-094 TELEPHONE: [phone]
REQUEST:
Regarding the collection of residential deposits, Staff understands that Avista now follows these
guidelines: 1) applicants who have not had prior service with Avista are not required to pay a
security deposit; 2) an applicant who has been a prior customer of Avista and owes an unpaid bill
will not be required to pay a deposit if the old bill is paid in full prior to connection; 3) an existing
customer that has been disconnected for nonpayment -will not be required to pay a deposit if the
past due balance is paid in full prior to reconnection; and 4) a deposit will be requested in the event
of fraud or theft of service by a customer.
If Staffs understanding of Avista's policy is not correct, please provide a detailed explanation of
Avista' s current residential deposit policy.
RESPONSE:
While Staffs understanding of Avista's deposit guidelines is correct, it is important to note that
deposit requests may continue to occur for some of the following reasons:
1.Misrepresentation, theft of service or fraud
2.Write offs in the past 12 months
3.Two or more returned checks in the past 12 months
4.Unpaid balances or collectable write offs from previous accounts
In addition to the above mentioned guidelines, Avista's current residential deposit policy also
consists of a thorough account review.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Amy Jones
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-095 TELEPHONE: [phone]
REQUEST:
In Idaho, what is the total number of residential deposits currently being held by Avista and what is
the total dollar amount of those deposits? Please provide this information by the following
categories: electric accounts, gas accounts, and combination gas and electric accounts, with the
total numbers of accounts and dollar amounts for each of those categories.
RESPONSE:
Electric
Residential Deposits Gas only Only Combination
Number of Current Deposits on
file 116 580 475
Total $$ Amount $ 13,545 $ 90,286 $ 105,871
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Amy Jones
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-096 TELEPHONE: [phone]
REQUEST:
Please describe Avista's current policy regarding how Idaho's customers are informed about the
availability of medical extensions. Please provide any employee reference and training materials
explaining how to identify and assist customers that may qualify for a medical extension.
RESPONSE:
Avista customers are informed of medical extensions through the following methods: Printed
information on notices and phone conversations with Customer Service Representative's (CSR's)
and Customer Assistant Referral Elevation Services (CARES) representatives. Customers can
also find information about the medical extensions by visiting the Company's website at
www.avistautilities.com .
Employees are informed of medical extensions through various Training Materials: Process
documentation for CSR's reference, CARES training for CSR's which covers Emergency Medical
Certificate (EMC's) every October, and process updates as necessary. Please see Staff_PR_096
Attachment A.
EMERGENCY MEDICAL CERTIFICATES
mRequired by the Utility Commissions
uRequires a medical emergency
aAvailable in all 3 States
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AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Amy Jones
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-097 TELEPHONE: [phone]
REQUEST:
Please provide a detailed explanation of Avista's landlord program referred to as Work Bench.
Please provide employee reference and training materials addressing this program.
RESPONSE:
Avista's Landlord workbench is an online web tool designed to provide property owners and
managers with information about multiple properties and accounts with one single log in.
Landlords may pay their bills, sign up for Automatic Payment Service (APS) or Comfort Level
Billing (CLB), access online energy management tools and start service for tenants at their request.
For service started through a landlord on the Workbench, Avista contacts the tenant directly to
verify the information.
The Company does not written training materials.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Amy Jones
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-098 TELEPHONE: [phone]
REQUEST:
Please provide forms, letters, contracts (written or online) that are available for use by or provided
by the Company to landlords, property managers or tenants who apply for service with Avista.
RESPONSE:
Please see the following attachments.
• StaffjR_098 Attachment A
• Staff PR 098 Attachment B
Staff _PR_098 • Attachment C
Staff _PR_098 • Attachment D
• Staff PR 098 Attachment E
• Staff _PR_098 Attachment F
Staff _PR_098 • Attachment G
• Staff_PR_098 Attachment H
• Staff PR 098 Attachment I
Avista online link: https://www.avistautilities.com/account/
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What About Medical Emergencies?
If you are not able to pay your bill or are able to pay only in
installments, and if disconnecting your service would create or
aggravate a medical condition for you or a member of your household,
you must provide the Company a written certificate signed by a licensed
physician or public health official. After receiving this certificate, the
Company will grant a 30-day extension of the shutoff date.
What About the Winter Months?
If you are unable to pay your bill in full and have children, elderly
or infirm in the household, you may qualify for protection from
disconnection of service with the Winter Payment Plan or Moratorium
during the winter months. You should notify the Company if one of
these conditions does exist and you have received a shut-off notice. It
is important to make payment arrangements during this time. Special
winter payment plans are available to those who qualify.
The Winter Payment Plan offers a monthly payment arrangement equal
to one-half of your level pay amount during the months of November,
December, January, February, and March. The level pay amount is
based on the average monthly billing + 1/12 of your account balance.
You must make your monthly payments each month and by April 1 you
must either pay your account balance or negotiate a new payment
arrangement
The Winter Moratorium will provide protection from disconnection
during the months of December, January. and February. During this
time, any payment toward your utility bill will help reduce the balance
due by March 1st. We encourage you to continue to make regular
monthly payments.
Charges for Special Services
There is no charge to connect new customers during regular business
hours. A reconnection charge will apply when service has been
discontinued at the request of the customer or when service has
been discontinued for failure to comply with Commission rules and
regulations including nonpayment.
Avista Utilities charges a service fee for handling any payment for
which your bank refuses payment. Checks returned for nonpayment will
be re-deposited electronically.
We want to do our best to provide efficient, reliable, and courteous
service to you. Please do not hesitate to call us with any questions you
may have about your service.
Visit our website at www.avistautilitles.com , or contact one of our
customer service representatives at 1-800-227-9187.
This brochure is a summary of some rules set forth by the Idaho Public Utilities Commission
Commission or ll'UCI.
Complete sets of the It'UC regulations and Avis'.a Utilities' tariff, filed with the IPUC are available
on their website. httpj/ocpuc.otate.id.os. Avista Utilities' tariffs can also be found on the
Conspanywehsite and at all Aerate Utilities offices. If you need more information, please contact
one of our customer service representatives at 1-800-227-9187.
four representative cannot answer your questions, you may contact the Idaho Public Utilities
Commission, P.O. Box 83720, Boise, Idaho 83720.0074,1-800-432-0369, for additional help.
fr,5J
IDAHO CUSTOMERS
Helpful Infonnation About Your
Avista Utilities Account
You are a valued customer. To help you get the most benefit from our
services, we want you to know your rights and responsibilities.
RULES FOR DEPOSITS
When is a Deposit for Residential Service Required?
A deposit for new residential service may be required if: (a) you had an
unpaid, overdue bill with our utility in the last four years and the bill
remains unpaid and is not in dispute at the time of application for service;
or (b) your service was terminated in the past four years because you
did not pay a bill; you misrepresented your identity for the purpose of
obtaining service from us; or you did not pay for damages to our facilities
caused by your negligence; or Id you have sought any form of relief under
federal bankruptcy laws; or IdI you obtained your service without the
Company's permission; or (e) you did not have service with the Company
for at least twelve 1121 consecutive months during the last four (4) years,
and do not pass a credit screen; or (f) you are requesting service for a
residence where a former customer who owes a past due balance for
service incurred still resides; or (g) the Company has given you two (2)
or more written final notices of termination within the last twelve (12)
consecutive months.
When is a Deposit for Non-Residential Service Required?
A deposit will be required from commercial applicants for the
same reasons as from residential applicants, or if application for
service is made for the first time.
How Much is the Deposit?
If a residential/small commercial deposit is required, the amount will
not be more than one-sixth of the amount reasonably expected to be
billed at your location over the next year.
Dot Get Interest on My Deposit?
Yes. Interest is computed from the time the deposit is paid until the
time it is refunded to you or applied to your account The Commission
sets the interest rate annually based on the average interest rate on
one-year Treasury Bills.
What If I Cannot Pay the Entire Deposit?
If you are unable to pay the entire deposit, you may pay the deposit in
two installments - one-half of the deposit amount when you apply for
service, and the second half one month after that.
When Do I Get My Deposit Back?
Your deposit and the interest earned on it will be refunded to you
or applied to your account balance when you have paid your bills
without receiving more than one notice during the past 12 successive
months, or when you close your account 1400-221.9187
AVA30I N-2&%(12-11)
Staff_PR_098 Attachment A Page 1 of
What Happens When I Move?
When you move, your deposit will apply first to any unpaid balance
owing at the time the final bill is prepared. If there is a credit on your
account after the deposit is applied to your final bill, the credit will
be refunded promptly, or transferred to your new address if you move
within our service territory.
RULES FOR SERVICE TERMINATION
When is a Bill Past Due?
Your monthly bill is due within 15 days after issuance. The past due
date is shown on your bill. A late charge of 1% may be added to past
due balances if carried to the next month's bill.
What If I Can't Pay by the Past Due Date Each Month?
If it is hardship for you to pay by the past due date, please call us as
soon as possible. A customer service representative will make a note
on your account that you will pay each month on the date you request,
instead of by the past due date.
When Can Service Be Terminated?
Your service can be terminated for a variety of reasons, including any
of the following: (a) not paying your bill by the due date; or (b) failing
to pay a deposit or deposit installment; or (c) giving a false identity
to the utility in order to get service; or (d) failing to keep the terms
of a payment arrangement; or (e) willfully preventing the Company's
access to the meter; or (f) willfully wasting service through improper
equipment or otherwise as prescribed by State or other applicable
standards; or (g) you are a minor not competent to contract as
described in Sections 29-101 and 32-101, Idaho Code. In addition,
the Company is not required to connect service for you if you owe a
balance on an existing or previous account.
Is Notice Required?
In most instances, Avista Utilities must provide you a written notice
seven days before we intend to disconnect your service. The notice
tells you the reason for the planned disconnection, what you can do to
keep your service on, and the date by which you must take action.
At least 24 hours before the time of the planned disconnection, we
must try to contact you again to remind you to take action to avoid the
disconnection.
If we do not disconnect your service within twenty-one days of the
deadline date on your notice, we will issue another notice before
disconnecting your service.
The Company does not have to give you prior notice of disconnection
when: (a) a situation exists that causes immediate danger to life,
property or physical safety; (b) you are receiving service without Avista
Utilities' permission; or (c) the Commission or other authorized public
agency orders your service disconnected.
Can Payment Arrangements Be Made to
Avoid Service Termination?
We want to keep your service on. Please call us if you are unable
to pay the past due balance on your account Our customer service
representatives are trained to work with you to find a plan that will
let you keep your service, while you bring payment of your account up
to date. In weighing payment plan options. Avista will consider your
ability to pay, your account balance, your past payment record, how far
past due your account is, and why past due payments have not been
paid. The following are payment plans and options the Company may
offer:
• Level Pay Plan (Comfort Level Billing) —Equalize monthly
payments of all arrears, if any, and anticipated future bill
amounts over a period of not less than one (1) year
• Payment Arrangements - can help customers who find
themselves in a difficult situation due to a variety of
reasons.You may qualify for a special payment.
arrangement—and with an online account, you can even
make them online.
• Bill Assistance - available for qualifying customers from
various agencies and sources.
• Preferred Due Date - can help align the billing due date with
your payday. We may be able to adjust your payment due
date, depending on your account status and specific
situation.
• E-bill and Online Payments - keeps you in touch with your
account no matter what your schedule, and makes it easy to
stay ahead no matter where you are.
Are There Restrictions on Service Terminations?
Your service may not be terminated for nonpayment of:
• An unpaid bill that totals less than fifty dollars ($50) or two
(2) months' charges for service, whichever is less..
• An unpaid bill for utility service to any other customer, or for
any other class of service (residential or commercial).
• An unpaid bill for purchase of non-utility goods or services.
• An unpaid bill for service provided four (4) or more years
ago unless there have been a promise in writing to pay or
make arrangements.
• Charges on which a decision from the Commission is
pending based on a complaint you filed, as long as all other
charges are paid.
If Avista Utilities disconnects your service, it must be between 8
a.m. and 5p.m. Monday through Thursday. We will not disconnect
your service on Fridays, Saturdays, Sundays, legal holidays, any day
preceding a legal holiday, or on any other day when our customer
service offices are not open for business. These restrictions do not
apply when there is danger to life, safety of property, or when a court or
public authority orders disconnection.
If a Company employee is at your service address to disconnect your
service for nonpayment, you may show proof of payment, or make
payment to him/her of the amount required to keep your service on.
Company employees collecting payment at your service address will not
accept cash.
Third Party Notification
As an Avista Utilities customer, you may select a third party to be
notified if your service is in danger of suspension. The third party (a
friend, relative, social agency, etc.) has no obligation to pay the bill,
but can notify or remind you of the pending suspension and/or help in
making payment arrangements.
Staff_PR_098 Attachment A Page 2 of 2
Page I of
'Afhasy'K
04/29/2011
Account Number:
Dear
Enclosed is the business application we require. Please complete this form and return it to us.
For your convenience, you may return this form by fax to [phone], or in the enclosed envelope with the
bottom portion of this letter showing in the window.
If you have questions, Avista Customer Service Representatives are available to assist you Monday through
Friday, 7 a.m. to 7 p.m. Pacific Time and Saturday 9 a.m. to 5 p.m. at [phone], or you can visit us at our
website: www.avistautilities.com
Sincerely,
Your Avista Customer Service Team
000062I0II327AGNW7300eO63EFM1C001 V Please Cut and return the bottom portion Y
JTvisrA-
1411 E MISSION AVE
SPOKANE, WA 99252-0001
lIIIhhIlhIlIPIIIIlIllI9hIhlIPIIIhIIhI9lIIIIhhIIhhIIIlIIIlIIII
00006310000621011327 0002 AGNW73
CUSTOMER NAME
MAILING ADDRESS
CITY STATE ZIP
Service
Address
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AVISTA
1411 E MISSION AVE
SPOKANE, WA 99252-0001
Staff_PR098 Attachment B Page 1 of 2
Page 2 of 2
Avista Utilities
Commercial Service Application
Account Number: Date: 04/29/2011
Service address:
Business Name Location used for: 0 Business 0 Residence
DBA Name Federal Tax ID
Mailing Address Date Effective
Business Phone Fax Number E-mail
Accounts Payable Name Phone:
Type of Business (mark each applicable business type)
0 S-Corp 0 Non-Profit 0 Municipal
0 Private Corp 0 LLC 0 Sole-Proprietorship
U Public Corp 0 Partnership U Other:
Principle Activity of Business
Names of Owners, Partners and/or Officers
Name Title SSN
Home Address Home Phone
Name Title SSN
Home Address Home Phone
Have you ever owned a business before? 0 Yes 0 No
If yes, name and address of business
If your previous business account(s) were with another electric/gas utility company, please attach a letter of
credit from that utility company.
This is to serve as my personal guarantee for payment of all services furnished by Avista Utilities, above and
beyond any deposit requirements as set forth by Avista. This guarantee will remain in effect indefinitely. If my
relationship with Avista terminates. I understand I must give Avista Utilities a 30-day written notification to
nullify this ivarantee.
In the event that payment for service is not made as required, and action is commenced to
collect any amount due, I agree to pay any fees incurred by an outside source.
Customer will be responsible for all charges until the date of closing.
Signature Date
Print Name
Signature Date
Print Name
Please print name below signature. Thank you.
For your convenience, you may return by fax to 509-495-8900, or use enclosed envelope.
Form A44 Upd
IN
Staff—PR-098 Attachment B Page 2 of 2
Page 1 of
AVI5iA
04/28/2011
Account Number:
Dear
Enclosed please find the service application we require.
You may apply for service by:
• Visiting our website at www.avistautilities.com and applying online
• Calling [phone] or
• Completing the enclosed form and mailing it to Avista
To insure prompt delivery of your application, please return in the enclosed envelope with the bottom portion of
this letter showing in the window.
If you have questions, Avista Customer Service Representatives are available to assist you Monday through
Friday, 7 a.m. to 7 p.m. Pacific Time and Saturday 9 a.m. to 5 p.m. at [phone], or you can visit us at our
website: www.avistautilities.com
Sincerely,
Your Avista Customer Service Team
I - 01001610543NW58010017ETM1C0036 7 Pl ease Cut and return the bottom portion V
hutS TA
1411 EMISSION AVE
SPOKANE, WA 99252-0001
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009950 1 AV 0.337 010017(010016/0115430322 AGNW58
CUSTOMER NAME
MAILING ADDRESS
CITY STATE ZIP
Service
Address
IIIIIIIIIIIIIIIIIIIIIISIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII
A VISTA
1411 EMISSION AVE
SPOKANE, WA 99252-0001
Staff—PR-098 Attachment C Page 1 of 2
Page 2 012
Avista Utilities
Residential Service Application
Account Number: Date: 04/28/2011
Service address:
Name

(First) (Middle) (Last)
Mailing address
Open Date
Social Security Number
Employer Day Phone
Home Phone Cell/Message
E-Mail
Spouse/Roommate Name
Social Security Number
Employer Day Phone
Home Phone Cell/Message
E-Mail
O Renting 0 Buying Landlord Name/Phone
Previous Address
If service is with Avista Utilities, should we close your account? 0 Yes 0 No
If Yes, Date Account should be closed Account Number:
I understand that any misrepresentation of credit information on this application may result in termination
and/or denial of service. I (We) will be held responsible for usage until the date Avista Utilities is notified of
closing.
Signature Date
Signature Date
You may apply for service by calling Avista Utilities at [phone]
or, by visiting our Web site at www.avistautilities.com
Form: A38 Updated: October, 2007

Staff_PR_098 Attachment C Page 2 of 2
HIGHLIGHTS
Contact Information...... ..... ............. ...2
Reporting an Outage ......................... 2
Your Electric Service...... .................... 3
Your Natural Gas Service ....... ............ 3
Electrical Safety ...................... ........... 4
Natural Gas Safety ............................. 6
Managing Your Account... ................. 7
Billing Options ................................... 8
Payment Options ............................... 9
Energy Assistance ........................... 10
Project Share ................................... 11
Reading Your Bill .... ............. ......... .... 12
Saving on Energy............................. 13
Energy Efficiency Rebates.. .......... ...15
Our Green Commitment to You ...... 16
Our Favorite Apple Pie .................... 17
I
Welcome to Avista! We're glad to have you as
a customer, and we want you to know we're
here for you. We'd also like you to have this
helpful booklet. It includes everything from
moneysaving energy tips and billing options
to safety advice and more—because energy
services should fit your life. We look forward
to a great relationship aimed at serving you.
4 7vis TA
Staff_PR_098 Attachment 0 Page 3 of 20
VA [ fI1 I lull Wi
LOCAL CALL CENTER:
1-800-227-9187
Monday - Friday; 7 am. to 7 p.m.
Saturday; 9 am. to 5 p.m.
Automated help available 24/7.
(Translation services are available.)
SEND BILL PAYMENTS TO:
Avista Utilities
1411 E. Mission Ave.
Spokane, WA 992520001
(Please be sure to write your
account number on your check.)
SEND CORRESPONDENCE TO:
Avista Utilities
Customer Service, MSC-34
P.O. Box 3727
Spokane, WA 99220-3727
E-MAIL:
[e-mail]
AVISTA BLOG:
avistautilities.com/blog
TWITTER FEED:
@avistautilities
Staff_PR_098 Attachment D
2
Your Energy Choices
ELECTRIC SERVICE
When you turn on the reading lamp over your favorite chair,
you may not think about what goes on behind the switch.
That's okay. It's our job to bring electricity to you in a reliable,
safe and friendly way—and a responsibility we take seriously.
So go ahead and relax. Were not going to let you down.
NATURAL GAS SERVICE
Natural gas is an efficient, clean-burning fuel that quickly produces
warm and even heat and Avista delivers it safely, right to your home.
So if you don't already have natural gas, check with us to see if you can
add this enjoyable comfort. Whether its a hot furnace or water heater,
a cozy fireplace or a fast-cooking stove or grill, you'll love natural gas.
3
Your Safety Matters
When it comes to electricity and natural gas, we are committed
to keeping you and your loved ones safe. We routinely inspect our
equipment and facilities and maintain them in peak working order. In the
event of an emergency, you can count on us to go into action with an
emergency plan to keep people safe. Even so, all of us must share in the
responsibility of staying safe. Avista offers these safety tips with more
available to you at avistautilities.com .
ELECTRICAL SAFETY
It's important to always keep safety in mind when dealing with
electricity, both indoors and outdoors.
Indoor Safety
In your home, you'll find a service panel with fuses or circuit breakers.
Fuses will "blow" and breakers will "trip" automatically if a short circuit
or a power overload could damage your wiring. Here is what to do if
that happens:
• Eliminate the problem, which is often caused by too
many appliances plugged into your kitchen circuit.
• Turn off the main power switch before replacing a burned-out
fuse with a new one of the same rating. Then restore power.
• In the case of a tripped circuit breaker, set
it back to the "on" position.
• Avoid all contact with your electrical system. Plastic gloves,
utensils or other household items will not protect you.
Staff—PR-098 Attachment D Page 6 of 20
4
Outdoor Safety
Look up and be safe. There could be high-voltage power
lines overhead. They're dangerous, and we want you to avoid
an accident. Here are some things you should know:
• Note where power lines are located before
you start an outdoor project.
• Never bring ladders, long-handled tools or similar
items within 10 feet of an overhead power line.
• Be careful when trimming trees. Stay at least
10 feet away from power lines.
• Always use power tools and electric lawn mowers as instructed by
the manufacturer. Make sure they're intended for outdoor use and
plugged into outlets with ground fault circuit interrupters (GFCD.
While Playing
• Teach children never to fly kites or model
airplanes near electric power lines.
• Keep sailboat masts, boats on trailers and fishing
poles well away from power lines.
If You See a Downed Power Line
• Stay as far away as possible and keep others away.
• Call Avista Utilities at 1-800-227-9187.
• Don't touch or move the line.
• Do not attempt to rescue someone else who has touched the line.
To find out more detailed information about electrical safety,
visit about you. Page 7of2O
NATURAL GAS SAFETY
As with all forms of fuel, to fully enjoy the many benefits of natural gas,
you need to become familiar with its safe use.
If you hear or smell natural gas (an odor like rotten eggs) in or around
Your house, take these precautions:
• Don't smoke, light matches, turn your electrical switches on or off,
use the telephone or do anything else that might create a spark.
• Open your windows and outside doors, if possible.
• Evacuate everyone in your home or building, and stay out until
someone from Avista Utilities tells you it is safe to return.
• Keep others away from the area.
• Call Avista Utilities from a neighbor's phone at 1-800-227-9 187.
(If there is a life-threatening emergency, call 911 right away.)
Natural gas isn't poisonous, but like other fuels, it produces carbon
monoxide gas if not burned properly. It's a good idea to keep your
equipment in good working order. Consider hiring a licensed professional
to inspect your natural gas equipment annually. Early signs of carbon
monoxide poisoning include: dizziness, fatigue, mental confusion,
nausea and heart palpitation.
If you suspect someone is suffering from carbon monoxide poisoning,
get that person to fresh air immediately. Then open doors and windows
and seek medical attention. Also please call Avista to let us know. You
may want to purchase a carbon monoxide detector if your home is not
equipped with one. The device works much like a smoke detector and
will alert you if a system malfunction causes a problem.
To learn more detailed information about natural gas safety, visit
avistautilities,com.
Staff—PR-098 Attachment D Page 8 of 20
6
Managing Your Account
Were always looking to make your life easier. So we've provided
you with several convenient and timesaving options to use in
managing your account.
Website: By signing up for a "My Account" on avistautilities.corn,
you'll quickly have all the tools to manage your account right at your
fingertips. You can even manage your account with your smart phone.
Self-Service Line: No matter what day or time it is, you can manage
your account by calling our customer service line at 1800227-9187.
Customer Service Representative: Available Monday through
Friday from 7 a.m. to 7 p.m. and Saturday from 9 am. to 5 p.m.
7
B il l i ng Iian d IIPa yment IOptions
At the speed at which life happens today, it's hard to
balance all the things you want and need to do. That is why
we offer a variety of ways to manage your account.
BILLING OPTIONS
How, when and where would you like to pay your energy bill? Decide
for yourself. Choose one of Avista's convenient billing options below.
If you're interested in signing up, just visit our websito or call.
Paperless Billing: Eliminate paperwork and free up your time by
enrolling in Avista eBill, You'll receive a monthly billing summary in
your e-mail in-box. It's fast, convenient and completely secure. You
can also sign up for payment reminders and payment receipt notices.
Comfort Level Billing: If you're the sort of person who likes to know
what's coming, we'll level out the seasonal highs and lows of your
bill by dividing your yearly energy use into equal monthly payments.
Master Billing: If you have multiple accounts, let us consolidate
all your energy bills into a single statement—for no more
confusing hassle or need to make multiple payments.
El
PAYMENT OPTIONS
Life is hectic enough. So we offer options to make it less time-
consuming to pay your bill. Our several convenient choices include:
Automatic Payment Service: With our secure automatic
payment service, you never have to worry about paying your
bill on time. Your payment can be automatically withdrawn from
your specified bank account on the same date every month.
Online Payment: Just sign in to your My Account at avistautilities.com
and make a payment using your checking account, debit or credit card.
(A $4.25 fee applies to payments by debit and credit card.)
Pay by Phone: Call us at 1-8002279187 to pay over the phone
with your credit or debit card, or with an electronic check. There
is a fee of $4.25 for the convenience of using this service.
Pay Stations: In a pinch, sometimes it's just easier to pay your
bill in person. Bring your bill and payment to one of our many pay
stations in your area. To find one near you, see our website or call.
Regular Mail: We are happy to process your payment through
regular mail service. To ensure your payment is processed correctly,
please include the account number on your check. Mail to:
1411 E. Mission
Spokane, WA 992520001
Request a payment arrangement: If a situation comes up that
interferes with your ability to pay your bill by the regular due date,
let's try to work something out—even if you just need a little more
time to pay your bill this month. Give us a call or visit us online to
see if one of our payment arrangements meets your needs.
Staff—PR-098 Attachment 0 Page 11 of 20
9
Energy Assistance
PARTNERSHIP GRANT PROGRAMS
If you find yourself in a tough spot and cant pay your energy bill,
there are resources available for Avista customers. We partner
with local community agencies to help families, seniors and
others with limited resources through our many energy assistance
programs. Some of the programs available include weatherization
(such as insulation and air sealing), heating system improvements
and financial assistance for energy bills. When customers need
to get back on their feet, Avista is ready to lend a hand.
HOW TO FIND HELP
If you require help to meet your energy needs, please call 211, visit our
website or call Avista Customer Service at 1-800227-9187. Well put
you in touch with a local community agency where you can see if you
qualify for assistance and learn more about their available programs.
10
Neighbors
Helping
Neighbors
PROJECT SHARE
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1.Account Number
Use this number when requesting information
about your account or when paying your bit.
This section also tells the date your bid was
mated, along with how to contact Avista,
2.Message Center
Check this section monthly for information
about whets going on at Avista, including
special offers, easy ways to pay your hff and
tips on how to manage your energy Be.
3.Account Summary
See your previous bffance, prior
account transactions and your current
amount due, inClUding the amount of
state taxes included in the bilk
4.Your Usage Profile
Compare your current monthly usage to the same
monthduring the previous year. And, check out
the average daily temperature for both months.
5.Current Reading Information
Evaluate detailed information
about your meter readings.
Staff_PR_098 Attachment D
12
6.Current Charges Detail
'This area shows a breakout of the
detailed charges for your monthly energy
use, including the number of days in the
billing cycle, which varies by month,
7.Remittance Coupon
Detach and return this coupon with your
payment. To make payments easier, fill out
the reverse of the coupon and sign up for
automatic payment service or, bettor yet,
Pay online at wwwavistautilities.com .
8.Contact us
It's easy to roach us by phone, online or'
by rnaii. Translation services are also
available. Also learn about services offered
to help you save time and energy.
9.Automatic Payment Service Enrollment Form
Simply fill out the form and you are
set up for automatic payment. No
checks, no postage, no hassle.
Page 14 of 20
Saving on Energy
Energy conservation is good for all of us. No matter where you
live—in a house, an apartment or a manufactured home--there
are many things you can do to cut down your energy consumption.
To help you use energy more efficiently, Avista offers online tools
and other useful information. We also provide rebates to help
you purchase energy-efficient appliances and equipment. Avista
offers these tips with more available at everylittlebit.com .
NO-COST, LOW COST WAYS TO SAVE
• Clean or replace your furnace filters monthly throughout the year.
• Install a programmable thermostat to adjust temperature
settings according to your preset schedule. This way you can
warm up your rooms just before you wake up or get home.
• Set your thermostat to 68 degrees in winter and 74
degrees in summer to heat and cool your home.
• Fix any leaky faucets. A small drip can end up wasting the
equivalent of a bathtub full of hot water each month.
• Find and plug those air leaks. Use weather stripping to
seal leaks next to moving parts, like between a door and
its frame. And use caulking to fill leaks between non-
moving parts, such as a window frame and wall.
• Seal light switches and electrical sockets. Low-cost, high-
density foam gaskets are available at most hardware stores.
• Insulate water pipes. It's easy and will prevent heated
water in the pipes from cooling down too quickly.
StaffPR_098 Attachment D Page 15 of 20
13
• Install low-flow showerheads. It's cheap and simple
to do. Look for them at most hardware stores.
• Lower the temperature on your water heater.
Reducing it only a few degrees will lower your utility
costs while still letting you enjoy hot water.
• Replace incandescent bulbs with compact fluorescents
(CFLs). Even though they cost more than incandescent
bulbs, CFLs last six to 10 times longer. Plus, they can
pay for themselves with the energy savings.
• Install lighting controls like dimmers, timers and motion sensors.
• Open drapes or curtains on south-facing windows during
the day to allow the sun to heat your home in winter,
and close them to keep the sun out in summer.
• Close fireplace dampers not in use and remember to
turn off exhaust fans in the bathroom and kitchen,
For more ways to save, go to everylittlebit.com .
ONLINE HOME ENERGY ANALYZER
Now that you are into your new home, it's a great time to find specific
ways to save energy. Avista's Home Energy Analyzer shows how
your home compares to others of similar size in energy use. Plus,
it offers tips on how to improve your home's energy efficiency,
outlines the top ways you can save energy (customized to your
home) and more. Try this useful online tool at avistautilities.com .
Staff—PR-098 Attachment D Page 16 of 20
14
ENERGY- EFFICIENCY REBATES
Looking for new heating equipment or appliances for your home?
Avista has rebates on qualifying energy-efficient equipment such as
new furnaces or boilers, water heaters and heat pumps as well as
on insulation for ceilings and walls. There are also rebates on Energy
Star® appliances like refrigerators, freezers, dishwashers and clothes
washers. Find more information and rebate forms at everylittlebitcom.
iI1
16
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Service
Address
007184 2 AV 0.462 00726210072611012344 0264 AONW73
CUSTOMER NAME
MAILING ADDRESS
CITY STATE ZIP
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1411 E MISSION AVE
SPOKANE, WA 99252-0001
Page I of
£iflSi4
04/29/2011
Account Number:
Dear
Enclosed is the Second Request for the business application we require. Please complete this form and return to
US.
For your convenience, you may return this form by fax to [phone], or in the enclosed envelope with the
bottom portion of this letter showing in the window.
If you have questions, Avista Customer Service Representatives are available to assist you Monday through
Friday, 7 a.m. to 7 p.m. Pacific Time and Saturday 9 a.m. to 5 p.m. at [phone], or you can visit us at our
website: www.avistautilities.com
Sincerely,
Your Avista Customer Service Team
I 007261I012344AGNW73007262ETM100026 V Please Cut and return the bottom portion
Ainsr*
1411 EMISSION AVE
SPOKANE, WA 99252-0001
Staff—PR-098 Attachment E Page 1 of 2
Page 2 of 2
Avista Utilities
Commercial Service Application - Second Request
Account Number: Date: 04/2912011
Service address:
Business Name Location used for: LI Business LI Residence
DBA Name Federal Tax ID
Mailing Address Date Effective
Business Phone Fax Number E-mail
Accounts Payable Name Phone:
Typo of Business (mark each applicable business type)
LI S-Corp LI Non-Profit LI Municipal
LI Private Corp LI LLC LI Sole-Proprietorship
LI Public Corp LI Partnership LI Other:
Principle Activity of Business
Names of Owners, Partners and/or Officers
Name Title SSN
Home Address Home Phone
Name Title SSN
Home Address Home Phone
Have you ever owned a business before? LI Yes LI No
If yes, name and address of business
If your previous business account(s) were with another electric/gas utility company, please attach a letter of
credit from that utility company.
This is to serve as my personal guarantee for payment of all services furnished by Avista Utilities, above and
beyond any deposit requirements as set forth by Avista. This guarantee will remain in effect indefinitely. if my
relationship with Avista terminates. I understand I must give Avista Utilities a 30-day written notification to
nullify this auarantee.
In the event that payment for service is not made as required, and action is commenced to
collect any amount due, I agree to pay any fees Incurred by an outside source.
Customer will be responsible for all charges until the date of closing.
Signature Date
Print Name
Signature Date
Print Name
Please print name below signature. Thank you.
For your convenience, you may return by fax to 509-495-8900, or use enclosed envelope.
Staff—PR-098 Attachment E Page 2 of 2
Electricity and natural gas make so much possible
in our lives. Here's some important information
to help you use these valuable energy sources
Electrical safety
indoors and out
Electricity brings light, comfort,
convenience and entertainment
into our homes. But it's always
important to keep safety in mind
around electricity. Here are a few
tips to help keep you and your family safe:
-Water and electricity are a deadly combination.
Never use an electric appliance in or around
your bathtub, shower or any other wet surface.
• Never touch an electric cord or appliance with
wet hands.
• Don't overload your electric outlets with too
many plugs.
• Only use extension cords at their recommended
rating. Never string two together or place an
extension cord under a rug.
• If you have small children, cover outlets with
plastic safety caps.
• Never insert a metal object into an appliance.
That goes for your toaster, tool
-Teach children to never fly a kite or model air
plane near electric power lines.
• Keep sailboat mast, boats on trailers and fishing
poles well away from power lines.
• Never bring ladders, long-handled tools or
other items within 10 feet of an
overhead power line
For more safety infomtatlon.vlslt us at
avistautilities.com under the Your Safety tab.
Electrical emergencies
Knowing what to do - and whet not to do - during
an electrical emergency can save lives. Use these
general guidelines:
• Call Avista immediately at 800-227-9187 if you
see a downed line.
-Always assume a downed line is hot
lenergized). Never touch or attempt to move
downed lines, and remember even the ground
around a downed line can be dangerous, so
stay as far away as possible.
• Don't try to move a person or object touching a
downed line because you may become a victim
as well. Keep away from metal fences and other
objects since they can become electrified when
a live oower line falls on them.
• Stay inside your car if a power line hits it -
unless you are in immediate danger from fire.
• If you are forced to leave the vehicle while a
power line is touching it, jump as far away from
the car as you can. Land with both feet together
and never touch the vehicle and ground at the
same time. Shuffle away so your feet remain
together and don't return to the vehicle until
Avista says it is safe.
If your power goes out
Avista customers are served by a utility that ranks
among the best in the industry for reliability. But
even the most reliable systems experience occa-
sional service interruptions. If your power goes
out, you can report and track an outage online or
on a mobile device at avistautilities.com.You can
also report an outage by calling us at
800-227-9187. While we're working on restora-
tion, here's what you can do:
-Turn off all appliances you think were on before
the power went out.
• Do not use extension cords to bring power from
a neighbor's house to your own.
• Never connect an extension cord from a power
source directly into your home's electrical
system; never use household cords outdoors.
• Never wire an emergency generator into your
home electrical system. Backfeed into power
lines from a generator can injure or kill a
lineman working on the line.
• Only use your generator to run specific
appliances but never to re-energize your
entire house.
• Always locate your generator outside so
poisonous carbon monoxide gas is
safely dispersed.
For more information during power outages, visit in
at avistautilities,com under Power Outages.
Electrical Fires
In case of an electrical fire, here are some
important tips:
• Don't touch an appliance if it catches fire.
Eliminate the electrical source and use an
approved extinguisher to put out the fire.
• Never use water on an electrical fire because
it can cause electrical shock.
• Install and maintain smoke alarms in your home
and place a fire extinguisher on every floor.
It's the law
Call 811 before you dig
If you are planting trees or shrubs, or installing a
fence, mailbox post, deck footing or sprinkler system,
one dig with a shovel or backhoe could strike a buried
natural gas or electric line.
You can protect yourself and your property by calling
811 or logging onto www.callbeforeyoudig.org at
least two business days before you dig.This will
allow time for someone to locate and mark any
buried wires, cables or pipes for you. Make sure to
wait for the site to be marked before starting your
digging project and respect the marks.
If you nick or damage a gas pipeline. contact Avista at
800-227-9187 to make repairs. Pipeline damage, if left
unrepaired, can turn into a safely hazard.
When digging within two feet of the marked area,
only use small hand tools such as a garden trowel
to carefully expose the utility line. Keep in mind that
utility installation is not the same for all utilities and
requirements have changed through the years. Not
all utilities are installed with protective casings and
can be vulnerable to damage by tools as simple as a
shovel. Always proceed with caution when digging
around utility lines.
is.aseiiiiihaftbelm
Calbetamynu
Did you know?
Never build decks or structures over Avista's pipelines
or meters. Doing so runs a serious safety risk and
prevents Avista from maintaining the infrastructure
that serves our customers. We may be able to
relocate our equipment to accommodate your
project, but you could be responsible for the
associated coats.
Call es at 800.227.9187 to learn more.
IIVIS TA
www.avistautilities.com Anitta NYSE: AVA 1411 EutMiOdea (0 2012 Avista Corporation P.O. Bee 3727 All Rights Reserved Spnlesee, WAaI22B-3127 8121350,000/AVA13i
Electric &
Natural Gas Safety
AWN

Staff—PR-098 Attachment F Page 1 of 2
It takes a system of underground
pipelines to bring natural gas right
to your home or business
Federal and state codes
extensively regulate natural
gas pipelines for public safe-
ty. At Avista we do our part
by routinely monitoring and
maintaining our gas facili-
ties to ensure safety. To help
you get the most Out of natu-
ral gas, we'd like to give you
some important safety infor-
mation below.
For more information
log on to our website at
www.avistautlllties.com
underYour SafetyTab
Gas meters
As a customer, it is important that you keep your gas
meter(s) accessible for monthly readings, periodic
maintenance and emergencies.
It really helps us when you:
-Trim shrubs and other plants away from the
meter so the dials are visible for reading.
• Keep dirt or debris from collecting under or
around the meter to prevent corrosion or leaks.
• Make sure the meter shut-off valve is always
accessible in case of emergency.
• Don't place objects on or against the meter,
stand on it or tie animals to it.
• Protect the meter from vehicles or objects.
• Remove any accumulations of snow or ice from
the meter in the winter. Please do this gently
and never use an open flame.
*Avoid building decks or other structures over
the gas meter.
Carbon monoxide gas
Natural gas, white not poisonous itself, will - like
other fuels—produce poisonous carbon monoxide gas
when burned improperly by malfunctioning equip-
ment. Early signs of carbon monoxide poisoning are
similar to the flu, including dizziness, fatigue, nausea
and heart palpitations.
If you suspect someone is suffering from carbon mon-
oxide poisoning, get the person into fresh air, seek
medical attention immediately and call Avista
at 800-227-9182
Consider getting a carbon monoxide detector. They
are available at most home retail outlets and will give
you an added sense of security. Make sure you follow
the manufacturer's instructions when placing the de-
tector in your home.
Pilot lights
Although new, high'
efficiency natural gas furnac-
es do not have pilot lights,
many older natural gas ap-
pliances use pilot lights that
stay on all the time. On these
appliances, if the pilot light
goes Out, an automatic shut-
off valve activates and the
appliance should shut off
safely. However, gas range-
top burners are not equipped
with a safety shut-off. If you
smell gas around any appli-
ance, or if the appliance will
not light, call Avista at 800-227-9187 so a service
representative can come and check your appliance.
If you smell or hear gas
Colorless, odorless and lighter than air, natural gas be-
comes combustible when mixed with air and exposed
to an ignition source. That's why we add an odorant
that smells like rotten eggs so you'll know right away
if there's a problem.
In case of a leak, here's what you and your family
should know. Besides the smell, the signs of a natural
gas leak may include:
• Blowing or hissing sounds.
• Dust blowing from a hole in the ground.
• Continuous bubbling in wet or flooded areas,
• Dead or discolored vegetation in an otherwise
green area.
If you smell or hear gas in your home or business,
follow these steps:
• Don't smoke, light matches, turn electrical
switches on or off, use the telephone or do
anything else that might create a spark.
• Evacuate everyone from the area, and keep
others away.
• Call 911 and Avista from a neighbor's phone.
• Don't go back inside your home or building
until Avista says it is safe.
Equipment maintenance
To prevent carbon monoxide poisoning and stay safe,
follow these guidelines:
• Get advice from a licensed professional on the
proper care of all your natural gas equipment.
• Hire a licensed professional to inspect your
natural gas system(s) annually for proper
operation and safe venting.
• Clean or replace your heating system's filters
(if it has them) according to the
manufacturer's recommendations.
Natural gas safety tips
To help prevent accidents in your home and to keep
all your family members safe, follow these
general tips:
• Keep the area around your furnace and water
heater clean and free from litter.
• Never store combustible liquids and materials
near gas appliances.
-Teach children to stay away from the gas range
and all gas-burning appliances.
• Keep ranges and ovens clean to avoid
grease fires.
• Never use the oven or range to heat a room.
• Never let children swing from gas pipes.
In an emergency
You should know how to shut off your home's natural
gas service in an emergency or natural disaster, like
an earthquake or flood.
First, locate the shut-off valve on the pipe near the gas
meter. Then, use a large wrench to give the valve a
quarter turn in either direction. When the valve runs
crossways to the pipe, the line is closed. Only turn off
your gas if you smell or hear natural gas leaking, or if
your residence sustained major damage. In a major
emergency, Avista will implement our emergency plan
to ensure the safety of the affected area - which may
cause delays in restoring service.
Avista emergency number:
800-227-91 87
To report a life-threatening situation. Call 911.
Si desea recibir intormación an Espanol acerca
de la seguridad, por favor escribale a:
Avista
Public Safety Dept.-MSC-9
P.O. Box 3727
Spokane, WA 99220-3727
Favor de incluir su nombre y dirección completo.
To visit Wattson, the energy and
safety watchdog for kids, log
on to our website at
www.avistakids.com
Staff—PR-098 Attachment F Page 2 of 2
Example: If you used 24,000 Kwhs and had a demand of 65 Kws, your bill
would be calculated like this:
$,05742x24.000 Kwhs = $1,378.08
0, 10 111 0210WOW TI-11"ANNaw
Charge for 50 Kws = 350.00
Above rates include the effects of the following schedules:
Schedule 59 (Residential & Farm Energy Rate Adjustment)
$000332 credit/kwh.
Schedule 56 (Temporary Power CostAdjustment) $000090 credit/kwh
Schedule 91 (Energy Efficiency RiderAdjustrnent) $0001251kwh
(Notice: Neither power factor adjustment norprimaiy voltage discount is
present on this sample bill.)
Extra Large General Service
Non-Residential Rate Schedule 25
For extra-large customers supplied through one meter installation for a
demand of 3,000 Kva or more. Customers must sign a contract to pay a
minimum annual bill amount for at least five (5) years. The contract will
specify a limit on both fixed energy and demand.
Monthly Charge
Energy Charge
$05043 per Kwh First 500,000 Kwh
$04271 per Kwh Over 500.000 Kwh
Demand Charge
$12,500.00 for first 3,000 Kva or less
$4.50 per Kva for each additional Kva
Primary Voltage Discount
$0.20 per Kva if service is at 11 kv (wye grounded) or higher
(Minimum Charge is $12,500.00)
Annual Minimum: $666,570.00 minus $000004 per Kwh used
Above rates include the effects of the following schedules:
Sdiedulbe
Schedule 91 (Energy Efficiency Rider Adjustinent)$0X11086/kwh
Pumping Service
Non-Residential Rate Schedule 31
For service used for water pumping or water effluent operations including
necessary lighting and other equipment.
Monthly Charge
Basic Charge $8.00. plus
$.08991 per Kwh for the first 85 Kwhs per Kw of demand.
$08991 for the next 80 Kwhs per Kw of demand but not more
than 3,000 Kwhs.
$07672 per Kwh for additional Kwhs
(Annual Minimum is $12.00 per Kw of the highest demand established in
the current year ending with the November billing cycle plus the number
of kwh's used times $00052 (account for the effect of schedules 56 &
91). if no demand was established during the year, the annual minimum
willte based on the highest demand established during the most recent
year having a demand.)
Staff_PR_098 Attachment G
Example: If you used 12,500 Kwhs of electricity and had a demand of 45
Kws, your bill would be calculated like this:
First 85 Kwhs x 45 Kws = 3.825 Kwhs to bill at Step 1
Next 80 Kwhs x45 Kws=3,600 Kwhs (limit 3,000 Kwhs)to
bill at Step 2
Total Kwhs used 12,500
Minus Step use -3,825
Minus maximum Step 2 use -3.000
Basic Charge = $ 8.00
Step 1: $.08991 x 3,825 Kwhs = $343.91
Step 2: $.08991 x 3,000 Kwhs = $269.73
Step 3: $.07672 x 5,675 Kwhs . = $435.38
Above rates include the effects of the following schedules:
Schedule 65 (Temporary Power Cost Adjustment) $000090 credit/kwh
Schedule 91 (Energy Efficiency Rider Adjustment) $000142/kwh
Residential Rate Schedule 32
For service through one meter for water pump operations.
Monthly Charge
Basic Charge $8.00, plus
$08659 per Kwh for the first 85 Kwhs per Kw of demand.
$.08659 per Kwh for the next 80 Kwhs per Kw of demand,
but not more than 3,000 Kwhs.
$07340 per Kwh for additional Kwhs
(Annual Minimum is $12.00 per Kw of the highest demand established in
the current year ending with the November billing cycle plus the number
of kwh's used times ($00280 credit) (account for the effect of schedules
59, 66, & 91). if no demand was established during the year, the annual
minimum will be based on the highest demand established during the
most recent year having a demand.)
Example: If you used 12,500 Kwhs of electricity and had a demand of 45
Kws, your bill would be calculated like this:
First 85 Kwhs x 45 Kws = 3.825 Kwhs to bill at Step 1
Next 80 Kwhs x 45 Kws = 3,600 Kwhs (limit 3,000 Kwhs) to
bill at Step 2
Total Kwhs used 12,500
Minus Step use -3.825
Minus maximum Step -3.000
__-
Basic Charge = $8.00
Step 1: $08659 x 3,825 Kwhs = $331.21
Step 2: $.08659 x 3,000 Kwhs = $259.77
Step 3: $.07340 x 5.575 Kwhs = $416.54
Above rates include the effects of the following schedules:
Schedule 59 (Residential & Farm Energy Rate Adjustment)
$0. 00332 credit/kwh.
Schedule 66 (Temporary Power CostAdjustment) $000090 credit/kwh
Schedule 91 ((Energy Efficiency Rider Adjustment) $0001421kwh
If you have further questions, please contact a customer
service representative at the office shown on your bill.
10-1 24DHTC
JISTA
How to Calculate Electric
Bills for Idaho Customers
the rate schedule each mater is
billed under.
3.Compute the charges for your
use, following the steps outlined
for your rate schedule. For your
convenience, the energy charges
already include the effect of
Schedule 59 (Residential
& Farm Energy Rate Adjust-
ment), Schedule 66 (Temporary
Power Cost Adjustment) and
Schedule 91 (Energy Efficiency
Rider Adjustment). The rates for
these schedules are stated at
the end of each rate schedule
where applicable.
4.After calculating the charge
for your electric use, figure and
add any franchise fees which
you pay on electricity. They also
are identified on your monthly
bill.
Franchise Fees
The current Franchise Fees in Idaho
towns to which Avista Utilities
provides electricity are:
PLEASE NOTE If the days of service shown on your bill are for less than 27 or more than
35 lyon, your bit may have been prorated. In this case, the following calculations cannot be
used to calculate your monthly bill exactly. If you notice a dramatic change in your billing,up or
down, please contact our castanet service departmant immethately. Ences in biting may result
in adjustment (beckbilling or retard) of your account upto three yenr&
RATES EFFECTIVE OCTOBER 1, 2012
Page lof2
About Your Avista Utilities
Electric Rates and Bill
Avista Utilities provides rate sched-
ule information and an explanation
of billing procedures to help our
customers understand hew their
bills are calculated.
If you wish to calculate your
monthly bill:
1.Find the number of kilowatt hours
(Kwhs), and kilowatts (Kws) if
applicable, you used this month.
Your bill shows them under
metering information.
• Subtract your previous meter
reading from your present meter
reading.
• Multiply the difference by the
multifactor shown for your meter.
• This is your use for the period.
Compute the charges for it by
using the rate schedule shown
for your meter on your bill.
2.Find your rate schedule in this
pamphlet. Your bill identifies
Residential Service
Rate Schedule 1
For service supplied through one meter for domestic use in an individual
residence.
Monthly Charge
$525 Basic Charge
$07572 per Kwh for the first 500 Kwhs
$.08488 per Kwh for all additional Kwhs
Example: If you used 1,500 kilowatt hours of electricity, your bill would
be calculated like this.
$.O7572x600Kwhs = $45.43
$.06482 x 900 Kwhs = $16.39
Above rates include the effects of the following schedules:
Schedule 59 (Residential & Farm Energy Rate Adjustment)
$800332 credit/kwh.
Schedule 65 (Temporary Power CostAdjustinent) $000090 credit/kwh
Schedule 91 (Energy Efficiency RiderAdjustment) $0001461kwh
Optional Seasonal Monthly Charge:
A $5.25 monthly charge shall apply to customers who close their account
on a seasonal or intermittent basis, providing no energy usage occurs
during an entire monthly billing cycle while the amount is closed.
General Service
Non-Residential Rate Schedule 11
For general service supplied through a single kilowatt-hour meter.
Monthly Charge
$10.00 Basic Charge
$.09410 per Kwh for the first 3,650 Kwhs
$07030 per Kwh for all additional Kwhs
Demand Charge
No charge for the first 20 Kws
$5.25 per Kw for all additional Kws
(Minimum Charge is the demand charge, but not less than $10.00 for
single phase service, and $17. 10 for 3-phase service)
Example: If you used 8,100 Kwhs and had a demand of 30 Kws, your bill
would be calculated like this:
Basic Charge = $10.80
$.09410 x 3,650 Kwhs = $343.47
$.07030 x 4,450 Kwhs = $312.83
20 Kws
$5.25x10Kws = $52.50
=
Above rates include the effects of the following schedules:
Schedule 66 ifemporary Power CostAdjuslnient) $0L0090 credit/kwh
Schedule 91 (Energy Efficiency RiderAdjustment) $0001621kwh
Residential Rate Schedule 12
For service supplied through one meter which is used for multiple family
dwellings, add'l meters at same residence, joint residence/commercial
building, farms or outbuildings such as shops or garages.
Monthly Charge
$10.00 Basic Charge
$09078 per Kwh for the first 3.550 Kwhs
$.06698 per Kwh for all additional Kwhs
Demand Charge
No charge for the first 20 Kws
$5.25 per Kw for all additional Kws
(Minimum Charge is the demand charge, but not less than $10.00 for
single phase service, and $17. 10 for 3-phase service.)
Example: If you used 8,100 Kwhs and had a demand of 30 Kws, your bill
would be calculated like this:
Basic Charge = $ 10.00
$.09078 x 3,650 Kwhs = 331.35
$06698 x 4,450 Kvvlis = 298.06
$0.80 x 20 Kws = 00.00
$5.25 x 10 Kws = 52.50
MAW
Above rates include the effects of the following schedules:
Schedule 59 (Residential & Farm Energy Rate Adjustment)
$000332 credit/kwh.
Schedule 66 (Temporary Power Cost Adjustment) $000090 credit/kwh
Schedule 91 (Energy Efficiency Rider Adjustment) $000162/kwh
Large General Service
Non-Residential Rate Schedule 21
For large general service supplied through one meter installation.
Monthly Charge
$.06074 per Kwh for first 250,000
$.05189 per Kwh for all additional Kwh
Demand Charge
$350.00 for first 50 Kws or less
$475 per Kw for each additional Kw
Power Factor Adjustment
Where customer's kilowatt demand is 50 Kw or more and customer's
maximum 15 minute reactive kilovolt amperes demand for that month
is in excess of 60 percent of the Kw demand, customer will pay $0.25
for each reactive kilovolt ampere of excess. The reactive kilovolt ampere
demand may be determined by permanently installed instruments or
periodic tests.
Primary Voltage Discount
$0.20 per Kw if service is at 11 kv (wye grounded) or higher
(Minimum Charge is $350.00.)
Example: If you used 24.000 Kwhs and had a demand of 65 Kws, your bill
would be calculated like this:
$.06074 x 24,000 Kwhs = $1457.76
*$4J4$i4is 14J1_
Charge for 50 Kws = $350.00
$4.75x 15 (additional Kws) = $71.25
Above rates include the effects of the following schedules:
Schedule 66 ifemporan,' Power CostAdjustinent) $0hhX90 credif/kwh
Schedule 91 (Energy Efficiency fliderAdjustment) $000125/kwh
(Notice: Neither power factor adjustment nor primary voltage discount is
present on this sample bill.)
Residential Rate Schedule 22
For large general service supplied through one meter installation for
multiple family dwellings or farms.
Monthly Charge
$05742 per Kwh for first 250,000
$04857 per Kwh for all additional Kwhs
Demand Charge
$350.00 for first 50 Kws or less
$4.75 per Kw for each additional Kw
Power Factor Adjustment
Where customer's kilowatt demand is 50 Kw or more and customer's
maximum 15 minute reactive kilovolt amperes demand for that month
is in excess of 60 percent of the Kw demand, customer will pay $0.25
for each reactive kilovolt ampere of excess. The reactive kilovolt ampere
demand may be determined by permanently installed instruments or
periodic tests.
Primary Voltage Discount
$0.20 per Kw if service is at 11 kv (wye grounded) or higher.
(Minimum Charge is $350.00.)
(Continued on reverse.)

PW -Am VISTA

-- Jiwtsr*

How to Calculate Natural Gas How to Calculate Natural Gas

Bills for Idaho Customers Bills for Idaho Customers
Abut Your AvistaUlililies
Gas Rates and Bill
Avista Utilities provides rate
schedule information and an
explanation of billing proce-
dures to help our Customers
understand how their bills are
calculated.
If you wish to calculate your monthly ball:
1.Find the number of therms
you used this month. Your
bill shown them under
metering information.
• Subtract your previous meter
reading from your present
meter reading.
• Multiply the difference by
the multif actor shown for
your meter.
• This is your use for the
period. Compute the charges
for it by using the rate
schedule shown for your
muter on your bill.
2.Find your rate schedule
in this pamphlet Your bill
identifies the rate schedule
each muter is billed under.
3.Compute the charges for
your use, following the steps
outlined for your rate sched-
ule. For your convenience,
she energy charges already
include the effect of Sched-
ule 150 (Purchase Gas Cost
Adjustment( and Schedule
155 (Gas Rate Adjustment).
The rates for these sched-
ules are stated at the end of
each rate schedule where
applicable.
4.After calculating the charge
for your natural gas use,
figure and add any franchise
fees which you pay on gas.
They also are identified on
your monthly bill.
Franchise Fees The current
franchise fees in Idaho towns
to which Auinta Utilities
provides natural gas are:
About Your Avista Utilities
Gas Rates and Bill
Avista Utilities provides rate
schedule information and an
explanation of billing proce-
dures to help our customers
understand how their bills are
calculated.
If you wish to calculate your
moult/sly bill:
1.Find the number of therms
you used this month. Your
bill shows them under
metering information.
• Scbtract your previous meter
reading from your present
meter reading.
• Multiply the difference by
the multifactor shown for
your meter.
• This is your use for the
period. Compute the charges
for it by using the rate
schedule shown for your
muter on your bill.
2.Find your rate schedule
in this pamphlet. Your bill
identifies the rate schedule
each meter is billed under.
3.Compute the charges for
your use. following the steps
outlined for your rate sched-
ule. For your convenience,
the energy charges already
include the effect of Sched-
ule 150 (Purchase Gas Cost
Adjustment) and Schedule
155 (Gas Rats Adjustment).
The rules for these sched-
ules are stated at the end of
each rate schedule where
applicable.
4.After calculating the charge
for your natural gas use.
figure and add any franchise
fees which you pay on gas.
They also are identified on
your monthly bill.
Franchise Fees The current
franchise fees in Idaho towns
to which Avista Utilities
provides natural gas are:
ISO AS/IS 12
Staff—PR-098 Attachment H
I3**'siiifo

Cal MOOSGOV-1~0 37.
1% yatP*wn 5%

- lyj
Cirout t%

City oIpLake 5%

tiJ? 3/O
PLEASENOTE tthedayssisnvicusournnyw5ll are for Ian than 2isrnmrethar
35dayr. your Isif irsay have bum prrrsateA
Ir Na case, the forming w sourel s d is calculate ynor nnonthly SC esady.
nyrursuuadmatistharseiruourbxtay.upordowv. please contact our ourtorrer
revere depasvrrenr lirmedrarely. Eusru in bSiay may renoir in adjustrent(badaAituur
reIurduiyuaraucunrr up to thren years
RATES EFFECTIVE OCTOBER 1. 2012
__
1%
tLk 1%
PLEASE NOTE unedsnsse r yaw bill ure for Ion than 2rnewrethan
35 dais, your to vrai ham been prurared.
In tins can. tha W-9 calculations cannot be M (a c alculaw your monifily bill ecactly.
eurorouoeadiauoanoovarOn bioorbiliay, on in duesto pinate contour our costumer
se roe dears rout rrrmediately. Eon in tollint may result in adjassourt 11,aftiling or
refunoiut your anuuoutmtotree peers
RATES EFFECTIVE OCTOBER 1, 2012 OSGAS/f S's
Page 1 of 2
General Service
Rate Schedule 101
Monthly Charge
$425 Basic Charge. plus
$0.80508 per therm
Example: If you used 48 therms of gas your hR would be calculated
like this:
Basic Charge = $ 425
$0.BO506u4Otherms = $37.83
________
Above rains include the effects of the fotlowfrrg scheduler
Schedule 750 (Purchase Gas Cost Adjustment) $0436121therm
Schedule 155 (Gas Rate Adjustment) $001185 credit/therm
Large General Service
Rate Schedule 111
Monthly Rate

$01.61 Minimum Charge, plus

$0.41827 per therm for the first 200 therms

90.69418 per therm for the nest 800 therms

$.61839 per therm for the next 9000 therms

$0.56845 per therm for all additional therms
Minimum charge is $87.61, plus the adjustments from schedules
150 and 155 unless a higher minimum is required under contract to cover special conditions.
Example.- If you used 10,240 therms of gas your bill would be
calculated like this:
Minimum Charge = $81.01
$0-41827 x 200 therms = $83.65
$0.69418 x 800 therms = $555.34
$061839 u 9000 therms = $5,565.51
$0.56845 x240 thertes $136.43
;
Above rates include the effects of the following schedules:
Schedule 150(Purdrase Gas CostAdjususrent)$0436lZitlrems
Schedule 155 /Gas Rate Adjustment) $001785 credit/therm
Example for Minimum Use Customer (Loss than 200 therms per
month)
If you had used 175 therms of gas, your bill would be calculated
as follows
Minimum charge for use of less than 200 therms = $01.61
Schad 150 rate per therm:
$0.43612 X 175 therms = $76.32
Scheri 155 credit per these.
WAKWW" Wow
Total Charge for service = $154.81
Customers served under Schedules 707 and 111are eligible for
service under either Schedule, I/you consistently use over 200 therms
each month, you probably should be served under Schedule 111.Oth-
erwise your bill will be less underSchedule 701. if you take service
under either of these Schedules, and you believe your bill would be
considerably less by taking service under the other Schedule for an
entire year, please contact one of our customer service representa-
tives at the office shown on your bill.
Rate Schedules 112, 722. 131, 132. 146 and 148 are available,
under contract, to large and extra-large gas customers They are not
explained here because of their limited application.
If you have further questions, please contact one of our customer
service representatives at the office shown on your bill.
General Service
Rate Schedule 101
Monthly Charge
$4.25 Basic Charge, plus
$.80506 per therm
Example: If you used 46 therms of gas your bill would be calculated
like this'
Basic Charge $ 425
-. $0.BU5O6 x4fitherms = $37.03
Above rates include the effects of the following gchedufos:
Schedule 150 (Purchase Gas Cost Adjustment) $0436721therm
Schedule 155 (Gas Rate Adjustment) $0.01785 credit/therm
Large General Service
Rate Schedule 111
Monthly Rate
$07.61 Minimum Charge, plus
$0.411127 per therm for the first 200 therms
$069418 per therm for the nest 800 theses
$0.61839 per therm for the next 9000 therms
$056845 per therm for all additional therms
Minimum charge is $01.81. plus the adjustments from schedules 150 and 155 unless a higher minimum is required under contract to cover special conditions,
Example: It you used 10,240 therms of gas your bill would be
calculated like this:
Minimum Charge = $01.61
$0.41827 x 200 therms = $83.65
90.69418 s800 therms = $555.34
$0.61839 n 9000 therms = $5,565.51
$056845 x 240 therms = $136.43
Above rates include the effects of the following schedules:
Scheu*ie 150 (Purchase Gas Cost A4uslrnonrll $1143612/therm
Schedule 155 (Gas Rate Adjustment) $007785 credit/therm
Example for Minimum Use Customer /Less than 200 therms per
month)
If you had used 175 theses of gas, your bill would be calculated
as follows:
Minimum charge for use of less than 200 therms = $01.61
Sched 150 rate per therm:
90.43612 X 175 theses = $76.32
Sched 155 credit per theses
Tod Charge for service = $154.81
Customers served under Schedules 107 and 111am eligible for
service under oil!ier Schmiulo if you consistently use over 2001 lherms
each month, you probably should be served under Schedule 111. Oth-
erwise your bill will be less under Schedule 101. if you take service
under either of these Schedules, and you believe your bill would be
considerably less by taking service under the other Schedule loran
entire year. please contact one of our customer service representa-
tives at the off/cu shown on your bill.
Rate Schedules 112, 122, 131, 732 146 and 148 are available,
under contract to large and extra-large gas customers Theyare not
explained here because of thew limited application
If you have further questions, please contact one of our customer
service representatives at the office shown on your bill
Page 2 of 2
fiI['Tii1I iITii 'J?i t7iUi
1 41
OWWWWW BUnedGs
It you have OUIX1 natural gas piping between your meter and
your natural gas equipment, you should be aware of the following
information.
While Avista is responsible for mawitaining natural joS
equipment to the point of and including our meters, natural gas
piping between the meter and gas equipment is the homeownefs
responsibility. This gas piping normally serves equipment in the
home and is most often metallic.
Occasionally a customer may choose to run additional
underground natural gas piping to a barn, shop, pool heater or
other living unit. Because this underground natural gas piping
may corrode or leak it not properly installed or maintained, it is
recommended you hare the piping periodically inspected.
There are local plumbin9 or heating contractors available to
help in determining where these fles are located and to perform
inspections or repairs. Any unsafe conditions discovered in buried
customer piping should be repaired or corrected immediately.
Many new types of buried piping beyond a customer's meter are
made of polyethylene plastic, which requires a special license to
install
lI are considering instal ling betwee n meter and other natural gas equipment, be sure to hire a licensed
con;tracto,rtoeo.wre..011w—or~: 11 be done i; with 1
state and local: todin 9"ninq..undegound gas pong systems.
In adMon,#Iqu~plan tbftamodt6:,O.rWiMarbund-p~ist'PV gas
piping, locate thellines in advamand only hw*dig.
If you have concerns about your buried nou I gas piping or it
your piping needs repair, please contact your local: Vicensed plumber
or heating dealeL
AVI:SiZ
Staff—PR-098 Attachment I Page 1 of 2
LIiE'L7Il!T11IJ iti!
11 f; 1:1 ii (JEf;TtiiJif;Fj
natural
Thbi, Eatarada
dii Clint.
Si tieratubelia degas natural enterrada entre el medidor yet
equipo degas nawral. debe estar coente do la sjiente intonnaciOn
Miontras Avista es responsoble por at manienimiento del equipo
do gas natural, el dueflo do case es responsible pot los medidores y
ía tuberla do gas natural quo va entre at medidor yet equipo de gas.
Etta tuberla degas norinalmente suministra al equipo que asia dentro
do la casa y casi siempre as metal ica.
[)e vasnoando.,un cliente querra toner gas natural subterranea
adtcional quo to suministra el gas a una edificaciOn.aexa, a un taller,
al calentador de Ia piscina u a otra vivienda. Se receniienda qua Ia
tuberfa sea inspeccionada periOthcamente debido a ue las tuberlas
subte4vâneas so pueden cm, Der o pueden toner tin escape si no asian
debidamente instaladas a mantenidas
Hay plomeros locales o contratistas qua trabajan con Ia calefacci(m
qua W. an disponibles para ayudarlo a detemunar dønde esrn
locatizadas las lineas y eltos pueden reahzar las inspocciones o las
reparaciones. Cualquier condiciOn insegura qua so dexubre on Ia
tuberla onterrada del cliente debe sor repavada a corregkia do inmediato.
Existen nuevas variedades do tuberla enterrada qua no ubicadas
mM allá del medidordel cfieite quo son hechas do plästico do polietileno
y para poder instalartas so requlere una licencia especial.
Si usted asia consideraido WNW tuberlas enterradas entre ei
medidor y el otro oquipo do gas natural. asegUrese do contratar a tin
contratisV's autonzado para ester seguro quo at trabajo so haga do
acuordo can txlos Jos codos locales y estatales qua gobiaman sobre
os sistemas de fa tuberia de gas enterrada. Adenis, si planea excavar
o conatwir airededor do la titberia do gas exusteme, solo dete oxcavac
i maw pare localizar las lineas.
Si hone preocupaciones acen:a de Ia tuberia do gas natural enterrada
osi Ii tuberla necesita reparaclon, per favor avisole a tin, plomero
autorizado oat dis1ibuidor dot equipo do cakfacci6n.
Staff—PR-098 Attachment I Page 2 of 2
wavistautiIittes.com
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/11/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Don Kopczynski
REQUESTER: IPUC RESPONDER: Amy Jones
TYPE: Production Request DEPARTMENT: Customer Service
REQUEST NO.: Staff-099 TELEPHONE: [phone]
REQUEST:
Staff understands that Avista has changed its policy with respect to who is authorized to open or
close a customer account. Currently, opening and closing orders are only taken from the customer
of record or his/her legally-authorized representative, e.g., someone granted a Power of Attorney.
If this is not correct, please provide a detailed explanation of Avista's policy.
RESPONSE:
Staffs understanding is correct, with the exception of the Landlord Workbench where the landlord
may open an account at the customer's request. Please see the Company's response to
Staff_PR_097.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/04/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Scott Kinney
REQUESTER: IPUC RESPONDER: Paul Kimball
TYPE: Production Request DEPARTMENT: Rates and Tariffs
REQUEST NO.: Staff-l00 TELEPHONE: [phone]
REQUEST:
Reference Mr. Scott Kinney's direct testimony, page 54. Please provide the following regarding
Avista's vegetation management program:
a.All studies, reports, analyses, etc. regarding Avista's Performance Excellence Initiative
wherein suggested changes to the Company's contracting practices are addressed.
b.All studies or calculations addressing Avista's decision to enter into a new vegetation
management contract in 2012.
c.Schedules showing actual vegetation management costs by FERC account for each
month beginning January 2009 to date. Also include detailed breakdown for each utility
operation, jurisdiction, project type, task name, and provide a description of the tasks.
d.Schedules showing 2012 budgeted vegetation management costs by month by FERC
account. Also include detailed breakdown for each utility operation, jurisdiction, project
type, task name, and provide a description of each type of task or project.
RESPONSE:
Please see Avista's response 100C, which contains TRADE SECRET, PROPRIETARY or
CONFIDENTIAL information and exempt from public view and is separately filed under
IDAPA 3 1.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code.
a.-b. Please see Staff _PR_100C Confidential Attachment A
c.Please see Staff _PRJOO Attachment A
d.Please see Staff PR 100 Attachment B
tUc St$ff-100 At$achmentA
Actual Vegetation Management CO$S
0 0 0 0 OActual
SUM
201 200902 200903 200904 200905 200906 200907 200908 200909 200910 200911 200912 201001 201002 201003 201004 201005 201006 201001
.Lsd SeMce Project Type Ferc Acct Task Name
AN ED DIS-Malntenance 590000 Supvr& Engineering 31,026 06 47,656 46,514 47.418 48,721 45,033 j04 26,244 41,036 32,570 42,421 26,101 49,307 62,614 42,258 34.533 43,628 47.059
593000 MaiM Poles 0 0 0-21 0 0 0 200 0 0 0 0 0 0
Tree Herbicides 0 0 0 0 0 0
Tree Trim - Planned
Tree Trim-Unplanned
0 0
0
0 . 01
0
0 0 0
0
0 0
0
0
0
0
0
0
0
0
0
0
0
1,457
0
UI
598000 Misc Maintenance 0 0 0 01 0 0 0 0 0! 17,64 2j08 1,372 0 4,872 0 01 3,752 152
Sum 31,02 43,506 47,idd 46,574 47,418 48,12 44,033 41,204 26,244 58,884 32,57 45,12 27,473 49,30 42258 34,53 41,2B0 50,55
TRN-Maintenance 566000 Spvrand Engineering 8,097 11,017 11,835 5,9201 28,709 12.408 16,080 1,509 17.901 j 27,830 9.375 3,909 12,810 13.820 10.908 13,61 AI!L3 25,71 18,56
570000 Mcml Station Equip 0 0 0 0i 0 0 a 0 0 0 0 0 0 0 0
571000 Malnt Overhead Lines 0 0 0 0 0 0 0 0 0 0 0 0 0
Tree Herbicides 0 0 0 0 0 0 0 0 0 0 0 0 0 0 44 19,457 7,15
Treelnm - Planned
_
19,435 66,116 9,100 _25,183[ 126,80 j3U4 203,002 -15,660 0 16.567 9.931 0 0 23.489 j6.9 4,0 25,31 57.06 115,554
Tree Trim-Unplanned 1,236 13,083 2,707 236f 0 607 33,873 67,851 8,270' 9.522 jj1 103.434 -14,728 14,679 2W8 21 135 259 46,12
573000 Malnt-Miscellaneous 0 01 0 0
53,009
-21400
51,988 45,049 27,985 sum 28.768 90,2161 _23,642 31,340! 155,512 148,31 26,171 70,425, 14 -23.318 38,616 14 181,42
TRN-OperatiOns 000 Load Dispatching oj 0 0 0 0 34
000 Station Expense 0 0 0 215 0
3000 1 OH Use Expense 3,000 0 0 0 1,908 6,237 5,365 5,655 3,808 0 9 25 0 0 65 3,234 0 1,0 -45
566000 MiscTrsns Expense 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
ID
Sum 3 0 1,90 62 535 3,808 1 0 65 3,234 1,2 -422
ED 01$-Maintenance - Al.a.
590000 1
_________________________
Supvr& Engineering 8,73 9,025 10,65 12,885 8,910 4,334 14,eej 9,003 10,572 : 5,98 : 11,16 i _16 4,148
10
13.309 :BI 10,973
3 4
7,831
-1
5,336
Sot
7,517 114
593000 Danger Trees 35,650 31,372 46,240 9,242 4.070 5,512 6.566 4,169 j0 11,747 5,437j 3,553 6,242 5,819 8,540 1 ,4 6,41
Maint Conductor 25 24 199 0 0 229, 659 14 -711 282 0 _-206] 136 -84 343 1,332 2 27
Matnt Poles - 0 - 0 0 0
_7
3 739 4,082 1,123 0
Planned Trimming-Bid
_
46,249 26,868 61,398 63,971 62,913 78,284 68,729 65,140 54,180 71,228 56,718 20,944 0 0 0 0
Safety Trtm-3rd Prty 0 0 0 0 0 0 0 0 Ui 0 0 0 0 0 0 0
Tree Herbicides 0 0 0 0 3,983 0 0 10,958 23,3891 21,422 0 0 0 0 384 0 14,92
Tree Turn - Planned 36.824 85,295 56.957 70,804 61,918 55,943 5,044 8,479 15,809 9,241 4.632 5 7,671 122,143 124,431 107,463 92,71 101,39 81,82
Unplanned Trimming 11,059 152 133 9.147 ..1i 4.100 4,411 1 56 108 7607 142 _1 14jJ134 109 15,024
5000 MaIM Line Xformers 0 o[ o o o
96000
597000
MaintofStUghts
MaintofMotors 0
_....1L
Oj 0 .. 0
0 0
598000 Misc Maintenance 0 0 01 0 0
Sum 133,643 _1_j_84 18_ 167,9601 157,61 105,006 _i&36 122,1471 153,97 10111 83,484 24,74 _18 150.0 139,890 110,179 131,946 13006
GO DIS-Maintenance 000 Supr and Engineering 0 20 13 0f 1,34 2,43 5,072 2.34 3,13 1,32
887000 Mains 0 01 1097 30,84 25,346 35.099 586 -59 - 0 203 138 0 0 1231 3327 30,417 3744 54.996 72
WA ED 01$-Maintenance 90000 Supvr&Engineering 21 -4 1,21 -2351 2tJ -35 6 206
i2j47I
206L
i
15 6,00
!
2,55
]
-55 1,691 1,797
T6
-34 1,57 -298
593000 Danger Trees 52,28 95 9, 8,18 18,4ij 94 12,67 6,31 13,800 13,145J33,11 35,85 16,054 25,64 10.05
.
8,531 7,84 4.397 11,81
Maint Conductor 85 T2 -390 176J94 83 41 96 18 191 1,038 471 56 17
MslntPoles 0 0 24 91 0
I I I
Planned Trimming-Bid 18,566 8Z906 266 2547 4406 271 36,230 2340 i8.74& 594 6,736 492 24j0 0 0
-121 dr:ertr
Tree Herbicides
;i I 01 01 °I 0' _ 2,650k 7,eosr
I _i
14,748t 7,96 0
i oj ! 0 0 0!
I 5623
I
11,102 3,507 0 0
TreeT,lm - Planned
Unplanned Trimming
I 27,339!
8,224j
115,361!
12,7161
126.098
8,406f10,266J8,642j
109,201 86,2791 92,198j
23,016j
121,0781
33,522j
51,619
19,939
28.4774....
T28316
10,135
37,108
53.488t 11,Mlj
270,860
14,163j
-51,511
4,3771
219,286
12,447
328,505
9,536
2048094
25,3221 10,118
125,664 183,510
26,126
162,174
22.891
Maim E _ :Fi;J?: 4J ___4 06 ::i --..I-- . 2L 598000 Misc Maintenance I 01 L0L. 0 0 oj UI 0[ o 0 220j 0] p 0 0 o o o
Sum I 107,414! 203,363 170,357 162.974 140,071 167,170 212,3051 117,488 89,301 87,146 105,4F371,25T1,8iI256,822 355,407 253,0iF 147,309 218,176 197,362
GD 01$-Maintenance 685000 S upand Engineering I oj 0 01 1,082 83 4 602! 3.2461 0 0 648 738! 3 5041 1.0w 1,863 2,119 47 212 6, 890 5 273 :: I 656 i5 64 i i 262t 2.598 753 [ -.- - _[_T8i9
Sum -J----.L 859 1428 1739 22,872 32,1661 1,6831 0. 646 1,095I .21!11 4461 2,872 667 3087 27581 5.273= _ _...i.421 __ _ _ _ _ __ _ 0
Staff _PR_IOU Attachment Axlsx . Vag Mgmt actuals . . . Page 1 of 5
Puc Staff-100 Attachment A
ActualVegetation Management costs
0 0 0 0 0
201008 201009 1201010 201011 201012 201101 1201102 201103 1201104 201105 201106 1201107 201108 1201109 201110 201111 201112 201201 201202
JudsdilService jProjeclType Fero Acct Task Name
M.266 33,06 55.466 jj jb ti0 44,040 58,993j 33,167 jj8 66,388 .....6 13615 686
AN ED DIS-Maintenance 590000 upw& Engineering 0 0 0 0 0 0 0
93000 Match Poles 0 0 0] 0 0 0 0 8,987 11,21 -20,203 0 20,100l Tree Herbicides 0 0 729 33 _0 0
0 0 --R 11086 Treeirim - Planned 0 0 0 0 0 0 a 9j. 224..
0
0 . 0 0.
0 01 tree Trirn-Unanned
Misc Maintenance
01 9jj.932 - - -2.000 - 13
0
0
0
0
0
4,228 _,076 4.2 2.0Q44
_____________
61,484 48,08 68,67 8009
34,970 !Y6 _±!±°6 _i!6 44,040 59,015 37,395 51.894 _ _iLi3 _2Z& 46,186 98.694 -6,285
TRN-Maintenance
sum
00 Opvr Engineering and 21,729j8,830 13,1U 16,25 9,41 12,1 11.73 9,004 10,784 15,V _5 15,06032.25 9,76 _j9 52 0.3 169 15,996
0002 Maint Station Equip 01 0 0 0 0 18 11 0
19
000 MaintOveutieadUnes 0 622 0 01 0
0
0J
0 1 38,41 __.!:s __24 -
Tree Herbicides
Tree Trim Planned
13.868 20,
86.8
&!° 80,82 104,58 2799 136,437
0
16.012jB 967
_
54,64 185,5311 113.81 20949 113,51 254,59 47.29 5451L
Tree Ttlm-Unplanned 27,980
88,6334jj8
j 23,9 -! 0 20.40 59,771 _-i-° 7.011 f 24.88 _a! 9.m ...J2 2 10,223!
2,476L.18
37-3000 Maint-Miscelianeous 0 299 154
13988
0
13570
0 0 0 0 0 0 0 0
207602209374 158760 55444 1469611 '73 116568 43577 149274 45t 3787 12542 8546 276094 30371 7329 77491
Sum
O 9J 0! ° 8 15
1,50 RN-Operations Load Dispatching 0 O 2 44 55 -18 1,073 41
000 Station Expense 0
4,81 0 855 -2 24.65 _I,262i2_2. 1,33 17 28 • 83
000 3HLineE,cpense 12,760 6.3
0 0 0 133 -4 35 0 53
566000 Misc Trans Expense 0
0
8
4,812 0 866 . -232 24,850 4,262 2,44 2,030 1,02 -21 2.13 1,180 6,105
49 6 314 Sum 12,760 6.300 : 7
5,292 9 118 6,997 216 -90
iao
495 10,31 11,21 5,525 9,91 11,83 6736 • 9,906 1 7,474 17,69
6,23 ID ED 018-Maintenance 90000 Supvr & Engineeilng
3000 Danger Trees 9,472 9,122 !.962 tOld 9 ::I.c :::_.i • 8,082i 14,0 2.23 7,586 10,05 &se 21.71 1.78 1,300
MaintConductOc 1,524 - 327 32 88 69 1,88 -664 487
6,58
43 733 3
Maint Poles -:--- -'- --..- 0 152. 15 '•••Ti -852 4,420j 35 -143
PlannedTrimmin-Bid 198 -8 0 00, ____
0 0
Safety Tnm-3rd Pity 0
8,672 - 0
0
0 2,380
0
17,112j 5,47 21.6 30,63 82.96 8,633
Tree Herbicides
Tree TrimPlanned 13843 125,689 90fl9615 162 13 96 9b
8.196 129,315 9989 16421 14501 17701w 27,084 130308 f "'Y14 141,373 ,407 22654 30099 19
Unplanned Trimming 9.481 6,61 0 5,408 21,694 12,207 1,744 5,877 1,735 3,427 2281 11,216 7,IL7 _25,072 12,95 9,64 15 7tO 4.44 1,307
9600 Maint Line Xfotmers 0 0 0 0 0 01 _______ _______ 146
596000 Maint of St Ughts 0 0 OL 91_
0! 000 MalntofMeters 01 0 0! -.---9.1------ o 30 01 8000 MiscMaintenance : 0
137,52
oj 146.45 _j,a? J2° j0 197,4331 '4 142, 144,910j 111,01 128,111 150,60 ,!133 146.21 3111 4,411 - urn
GO DIS-Maintenance 000 SuprandEngineering j,3 2.19 21634 3' ,JZ6 _2 331 452 _4
28,62
81
27.544
_4
0 20,404 31,1511 172
208
0
356 76
8,69
9,2
01 331
7,074
7.5 0 0 0. 000 MaIns I 7.884 30.77 28 35
m____ .133 22 59 33.31j, 7 60 MOIR XZO
ED DIS-Maintenance 90000 Supvr&Engineenflg
] 1,68 .684
]
6
*3o
0]
8471123164
!ä
246 ,6
210! 1,144
83
_196
4.'
21L_ 40 -2
8
6.68 5.525 22,02
WA _31
2 1059 4 194 740
593000 Danger Trees 7,632 7 30
31 630 830 40 18 282. 80 2,16 514 - -59 113! -88
Maintconductor 2,102j -1 57 1.56jj, 81 0 5,03 7.6 0! MalntPoles 0! 01 0 0
PlannedTdmmintBid ! _0__._. __0 ._ _ --- __9_.._. .-- oT -.-. ___ _ oT o
Safety Trim-3rd Prt 0 0
1, .11+ Tree Herbicides
51.945 21,154 Unplanned Trimming
91ij 7L547
E
__
MaInt of St Ughts 0 0 0 0 0 - 0 ----. 0..
_____
0 0 24
8Lt1-tJ
0 0
::m:;n:n
GO DlSMaintenance !;: s 420j I L8 IN I -
Staff_PR_i 00 Attachment A.xlsx .. Veg Mgmt actuals Page 2 of 5
.•uc Staff-100 Attachment
Actual Vegetation Management costs
0 0 0 0 0
201203 201204 1201205 201206 1201207 201208 201209 201210 201211 Sum
JurisddService lProiectType Ferc Acct Task Name
AN ED DIE-Maintenance 590000 Supvr& Engineering 90,471 72.076 53,904 132,818 59.596 82.117 55.590 73491 81,809 2,4153
593000 Maint Poles 0 0 0 01 0 0 0 0 9L 2
Tree Herbicides 0 0 _ 0 0 4,08 0 01 4.8
Tree Trim - Planned 0 2,72 0 0 I. 6,4
Tree Trim-Unplanned 55 61 20 0 1 17 8
98000 Misc Maintenance 0 0 0 oL 2,436 0 2,4931.!6
urn 12 72,076 56,632 132,818 59,596 8640 58.026 73,491 85530[i4
TRNMaifltenance 568000 Spvr and Engineering 11.14 17,307 _17,365 15,090 17,759 18.060 13,867 17,975 10,189 730
70000 Moist Station Equip 0 01 0 0 0 0 0 0 0 1,282
71000 Malot Overhead Unes 0 1,727 -77 0 9,. 0
Tree Herbicides 0 0 0 0 0 23.539 1,521 94,422 0 26
TreeTnm -Planned
Tree Trim-Unplanned
69,26 13,504
48,67
14,99
41,23
37,2301
61,125r
31150
14,755
215,81
13,09
32,18
,,0
69,950.
23.946
o[
20.761[
3,11
943,949
573000 Matnt-Miscellaneous & 0 0 1,7
m 80,420 81269 71 113,446 63,665 270.509 84.093 206,293 1 30.950 j 5,0652
TRN-Operations 561000 Load Dispatching 0 0 0 0 483 48
562000 Station Expense 2,98 -91 0 0 0 6
3022 OH Line Expense 0 87 3,594 -1.771 4,960 4,805 3,100 0 111.082
56602 Mlsc Trans Expenae 1,153 .908 40 4,420 -1,737 0 383 Oj 0 9,
Sum 4 136 6175 3634 2,648 -17 4,96 5,1 35831 01 e4sI
1,25f2,817
127.4
371, ED 01$-Maintenance 1590006
I I
Supvr&Snieeiing 4,555 9,073 4,263 827t 8.267 9.933 ,6,707
$6t
ID
1593000
L
Danger Tr 26 3,192 6,027 3,1561 8.909 4,134 40,09j 73,6861 576.
Malnt Conductor 409 686 1,130 3,094 3,056 339 749 70j 2,576L 22,6
Mall Poles 0 0 0 0 6.372 0 0 01 of 27,54
Planned Trimming-Bid 01 - 4,889 0 0 - O 0 693.
Safety Tnm-3rdPrty - I 6.250 0 2.082 _1 1 ,6871 2,554 13.
Tree Herbicides
-
0 0 0 6,378 11,002 15,8
103,9751 0 -.._.o
131.15SF
289.
4,. Tree mm -Planned 173.808 66,17 105,827 183,851 86,971 144,372 80,287
Unplanned Trimming 19,060 10,070 4.631 27,600 15,722 17.314 16,740 _111_12L
595000 MauntLine Xfom,ers - 40 154 01 - - 0 _0 I
1596000 MaintofStUts 0 -. - OJ_ 0 _ 775 - 142j _ L__.. _ _
597000 Maintof Meters * - - O 0 232 -. 0 _0 _
998000 1_ Misc Maintenance - - 121 _61 - 94 __3071 _1.
ISum 1!6;560 86,075 ,11,9 238,726 135,158 199,031 115,910 178,136j 223,3121 _7,058
GO DIS-Maintenance I000 aEngineerIng nd - * oj - ' I 982J,,,,,_ 324j_,,,,,, _
1887000_ M
Supr
ains 0 0 0 0 2 6,112 33,47 27,491! 12,116! 3 - - 28,473! _124401 4
Supvr&Engineenng 5,69 4,61 5,12 2,560[_2 3. 1
O6O9
9j,O02L_
23Si$L
_ _
_68 WA ED Or-Maintenance 590000
593000
_
Danger Trees 36,645 21,273 43,003 52.200 21,689 23,552 11.196 2,032 _3,619
Malnt Conductor 122 0 321 8221 4,97 '632 " 0 _0 _2
Maint Poles - 0 0 o - - 1,8911 01 15,886
Planned Trimming-Bid o 0 - 7 0. OL 37
Safety Tnm-3rd Prty 33 55 5', 1 1O,702]'ThSS 4,72 _6 4,31TTh,863[3
Spokane City Treepr 0 0 0 0' 0 0 0 0J_ 9,L_..
TreeHerbicides - 6,378 - 2,102 21,181 _19,180 _226
TreeTnrn - Ptanned
-
354,430 12LItl 132,122 349,741 162 792 277,660 200,976 283,416 _261,156 _8,671
Unplanned Trimming 36,044 7 12,08 21.46 20,81 21.13 94 42,422 _20,069 _99
594000 MaintUnderground 0 0 0 0 0 0 0 0 0
595000 Maint_ Una Xformers 0 0 0 0 - 0 0. 1
596000
_
Malnt of Area Lights 310 0 310 _
Mail of St Lights - 60 284 0 0 310 0 -
598000 _MiscMaIntenance * 76 - 0 158 68 "-250 * 128 726 4,178
Sum 434,340 160,454 197.6661 450,082 218,513 329,60 254.92 &%,972 309,614 11,126.00
GD 015-MaIntenance 885000 Sr and Engineering 01 - 1.239 1,36 2,601 46,7
887000 1 Mains 01 01 0 0 18,351 85,063 0 377,622
892000 Services
01 0 0 0 0 0 5.
Sum 01 01 01 0L. 0 1123 19.712 89,017 2160 430,278
-
Staff_PR_i 00 Attachment A.xLsx Vag Mgrnt actuals Page 3 of 5
Transmission
FERC Task Name Task Description
TRN 568000 Spvr and Engineering
Maintenance
Administration & supervision of Transmission Veg Mgmt work
570000 Maint Station Equip Not typically used May be used by non-tree crews when trimming tree as part of other work
571000 Maint Overhead Lines Not typically used May be used by non tree crews when trimming tree as part of other work
Tree Herbicides Herbicide application as determined
Tree Trim - Planned major reclear work
Tree Trim-Unplanned minor reclear work and hazard tree
573000 Maint-Miscellaneous Not typically used May be used by non tree crews when trimming tree as part of other work
TRN Operations 561000 Load Dispatching Not typically used May be used by non tree crews when trimming tree as part of other work
562000 Station Expense Not typically used May be used by non tree crews when trimming tree as part of other work
563000 OH Line Expense aerial patrol
1566000 Misc Trans Expense compliance
Descriptions provided by Sharon Vore.
Staff_PR_i 00 Attachment A.xlsx Transmission Description Page 4 of 5
Distribution
FERC Task Name Task Description
ED DIS Maintenance 590000 Supvr & Engineering Avista & Contract Supervision Administration & Work Planning for all Veg Mgnt Programs
593000 Danger Trees Identification Prioritization, and Mitigation of Risk Trees (outside our normal ROW maintenance
standards) that are eminent hazards to our overhead DX facilities
Maint Conductor Not typically used May be used by non-tree crews when trimming tree as part of other work
Maint Poles Not typically used May be used by non-tree crews when trimming tree as part of other work
Planned Trimming-Bid Not typically used anymore See Tree Trim - Planned
Safety Trim-3rd Prty Customer Service pruning to remove potential electrical hazards so any competent landowner (or their
contractor) can prune/remove their own tree(s) in a safer work environment
Spokane City Tree pr Not typically used Was intended to capture sporadic planting for city programs
Tree Herbicides Herbicide Program - Herbicide application crew selectively managing deciduous brush & tree re-
sprouts in ROW corridors
Tree Trim - Planned Distribution Integrated Vegetation Management Program (Regular ROW Safety & Reliability
Maintenance - tree pruning & removal along our electric distribution corridors)
Unplanned Trimming Customer (r other entity) generated tree work requests outside Avistas annual planned Veg Mgnt
work for the year
594000 Maint Underground Not typically used May be used by non tree crews when trimming tree as part of other work
595000 Maint Line Xformers Not typically used May be used by non-tree crews when trimming tree as part of other work
596000 Maint of Area Lights Not typically used May be used by non-tree crews when trimming tree as part of other work
Maint of St Lights Not typically used May be used by non-tree crews when trimming tree as part of other work
598000 Misc Maintenance Not typically used May be used by non-tree crews when trimming tree as part of other work
Sum
GD DIS-Maintenance 885000 Supr and Engineering Avista & Contract Supervision, Administration, & Work Planning for all High Pressure Gas Pipeline
Programs
887000 Mains Annual costs for clearing & maintaining vegetation on Avista's HPGP ROWs
892000 Services Not typically used. May be used by non-tree crews when trimming tree as part of other work.
Sum
Descriptions provided by Larry Lee.
Staff-PR-100 Attachment A.xlsx Distribution Description Page 5 of 5
Budgets for Vegetation Management by month and FERC for 2012 Budgets are not input at state level
jMac:206]
0 0 0 00 Budget
SUM
Accounting 201201 201202 201203 201204 201205
Period
201206 201207 201208 201209 201210 201211 201212 Sum
Jurisdictic Service Project Type Ferc Acct 0
0 ED DIS-Maintenance 590000 14,831 60,724 66,321 60,53 60,651 60,296 59,938 65,355 60,146 60,231 60,984 78,968 708,97
93000 56,680 493,118 493,118 493,118 493,118 493,118 493,118 493,118 493,11 493,118 493,11 680,167 5,668,02
598000 250 2,17 2,175 2,17 2,175 2,175 2,175 2,175 2,175 2,175 2,175 3,000 25,00
Sum 71,761 556,0171 561,614 555555,882233 555,944 555,589 555,231 560,648 555,439 555,524 556,27 762,135 6,402,00
TRN-Maintenance 68000 5,73 6,67 9,95 64 6,635 6,426 6,217 9,387 3 6,389 6,82 6,245 83,39
71000 35,19 35,19 52,79 61,58 70,386 105,579 105,57 96,781 96,7 79,185 70,38 70,388 879,82
Sum 40,92 41,87 74 62, 68,15 77,021 112,005 111.7 106,168 103,1 85,574 77,21 76,633 963,21
TRN-Operations 563000 0 7,00 7,00 7,000 7,000 7.0 0 - 0 - 0 35,00
Sum 0 0 7,000. 7,000 7,000 7,0 0 0 0 0 35,00
GD DIS-Maintenance 85000 0 0 3,12 12 3,125 3,125 3, 3,125 3,125 0 0 25,00
87000 0 0 28,12 28,12 28,125 28,125 28125 28, 28,125 0 225,00
Sum 0 0 31 25 31,25 31,250 31,250 31.2 31 1250 31,2 31,250 250,00
5973 8*t68 =7,6502
Staff-PR-1 00 Attachment B.xls Page 1 of 1
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION: IDAHO DATE PREPARED: 12/10/2012
CASE NO: AVU-E-12-08 / AVU-G-12-07 WITNESS: Elizabeth Andrews
REQUESTER: IPUC RESPONDER: Jennifer Smith
TYPE: Production Request DEPARTMENT: State & Federal Reg
REQUEST NO.: Staff-116 TELEPHONE: [phone]
REQUEST:
Please provide a detailed schedule of any land and plant sales planned for Avista Electric and Gas
Operations. Please include in your response the anticipated/estimated date of sale, description of
the sale, the account numbers to be posted and estimated dollar amounts to be posted.
RESPONSE:
Please see response to Staff PR 037. We are not aware of additional sales of land and/or plant at
this time.