20250715Compliance Filing - Annual Rules Summary.pdf

WATER RATES Emergency Contact Meadows
Customer Charge:
• Individual Flat Rate per month $57.00 Drake Diversified LLC
• Common Area Flat Rate per month $500.00 Warren Water LLC
*Note: IF ANY 208-573-6261 1
MISCELLANEOUS CHARGES This is a summary of the rules as determined
by Idaho Public Utilities Commission. The rules
cover the rights and responsibilities of the
Water Turn Off Fee for Nonpayment: $50.00 customer and the utility. An explanation of rate
Reconnection Charges: schedules has also been Included.
During Office Hours $50.00
After Office Hours—additional $50.00 Questions concerning this information may be
directed to:
Insufficient funds Charge: $20.00
Meadows Water, LLC
Late Payment Charge per month: $25.00 c/o Olsen Hendricks &Webster CPA
132 SW 5th Ave Suite 100
New property Hook-Up Fee: $250.00 Meridian, ID 83642
New Connection Charge/Transfer Fee: $100.00 208-888-1595
Email: meadowswater(�olsencpa.com
In most cases,these charges must be paid prior to OR
service being provided or restored.
REGULAR business hours are defined as 9:00 a.m. Idaho Public Utilities Commission
to 5:00 p.m.,except holidays recognized by the State Consumer Assistance
of Idaho,and weekends. PO Box 83720
See the Company's Tariff for details on charges, Boise, ID 83720-0074
fees,and rates at http://puc.idaho.gov
208-334-0369
800-432-0369
http://puc.idaho.gov
May 2025

Summary Of Rules And Regulations of the Idaho 2• At least twenty-four(24)hours before the service is Termination of service is prohibited while a complaint is
Public Utilities Commission("IPUC")Governing terminated,another attempt shall be made to pending with the Commission or with a court in the
Customer Relations Of Natural Gas, Electric And contact the customer in person or by telephone. State of Idaho.
Water Public Utilities (Final Notice)
TERMINATION RULES 3. If service is not terminated within twenty-one(21) The Commission's Utility Customer Relation Rules are
A utility may terminate service to a customer without calendar days after the proposed termination date, available on the IPUC's website.
his/her permission after adequate notice for the following another initial and final notice are required. IMPORTANT REMINDERS
4. No additional notice is required if, upon receipt of a
reasons: the customer makes a payment 1. Failure to pay an undisputed past due bill,or when termination notice, p Y It is the customer's responsibility to repair any
payment is made with a dishonored check or arrangement and fails to keep it,or when payment is water leaks or damage to the service line from the
electronic payment. made with a dishonored check or electronic meter to the home, in the home,or on the
2. Failure to make security deposit where it is required. payment. customer's premises. Preventing lines from
3. Failure to abide by terms of payment arrangement. WHEN TERMINATION IS NOT ALLOWED freezing and making prompt repairs, if necessary,
4. Customer or applicant misrepresented their identity 1. The unpaid bill totals less than fifty dollars($50)or result in lower bills and conserves water.
for the purpose of obtaining utility service. two(2)months service,whichever is less. Make sure you know where the main water shutoff
5. Customer or applicant denied or prevented the 2. The unpaid bill is for service to another customer. valve in your house is located in case you have a
utility's access to the meter. 3. The unpaid bill results from the purchase of non- plumbing emergency.
6. Willful waste of service through improper equipment utility goods or services. Fire Hydrant
or otherwise. 4. Terminations are not allowed on Friday,Saturday, Any customer with a hydrant located on their
7. Customer or applicant is a minor not competent to Sunday,legal holidays recognized by the State of property is responsible to make sure that access to
contract as defined by Idaho Code. Idaho,the day preceding legal holidays,or at any the hydrant is not blocked by landscaping,trees,
8. Customer or applicant owes money on an existing time when the company is not open for business. shrubs,or fences. Fire department personnel
account or from a previous account for service MEDICAL EMERGENCY must be able to reach all sides of a hydrant.
provided within the past four years. If the customer or a member of the customer's family is Meter Access
A utility may deny or terminate service without prior seriously ill or has a medical emergency,the utility will Company personnel must be able to reach all
notice to the customer or applicant and without his/her postpone termination of service for thirty(30)days if a sides of a meter easily. The customer must make
permission for one or more of the following reasons: written certificate signed by a licensed physician or public sure that access to the meter is not blocked by
1. A situation exists that is immediate) dangerous to landscaping,trees,shrubs,or fences. Typically,
Y 9 health official is received. the meter cover is located near where the water
life,physical safety,or property. PAYMENT ARRANGEMENTS line enters the property.
2. The utility is ordered terminate service any The Company may assist you by making payment 811—Before You Dig
court,the Commissionn or other duly authorized arrangements not requiring immediate payment in full. Please Idaho Code,Chapter 22,Sections 55-2201 to
public authority. payment a such a a
3. The service is obtained,diverted,or used without contact us prior to the Final Date to arrange p y 55-2210 requires anyone digging, including
the authorization or knowledge of the utility.
plan. homeowners,to contact Digline 2 to 10 business
4. The utility has made a diligent attempt to notify the COMPLAINT PROCEDURE days before starting work.
customer of termination, but has been unable to An informal or formal complaint concerning the Call 811 or 800-342-1585(http://www.dipline.com)
make contact. termination of service,policies and practices,or any
NOTIFICATION other matter may be filed directly with the utility. If the NOTE: No one,except an authorized agent rof
f
customer is dissatisfied with the proposed resolution of Meadows Water, LLC shall tamper with,interfere with,
1. A billing may be considered past due sixteen(16) p p repair,connect to,or replace any of the Company's
days after the billing date. A written notice of the complaint,they may contact the Consumer
Assistance staff at: property. Any damage to the meter or equipment by a
termination must be mailed at least seven(7)days Customer will be the financial responsibility of the
before the proposed termination date. (Initial Idaho Public Utilities Commission
Customer to fix or replace.
Notice) PO Box 83720
Boise,ID 83720-0074
800-432-0369(toll free)or 208-334-0369
http://puc.idaho.gov