20110830Avista to Staff 32,34-38,40,43,45,46,47,51-56,61-74.pdf

Avista Corp.
1411 East Mission P.O. Box 3727
Spokane. Washington 99220-0500
Telephone [phone]
Toll Free 800-727-9170 RECEIVED
J:VISTJle
Corp.
'lOt 1 ~\UG 30 At" \0: 09
August 29, 2011
Idaho Public Utilties Commission
472 W. Washington St.
Boise, ID 83720-0074
Att: Krstine Sasser
Deputy Attorney General
Re: Production Request of the Commission Staff in Case Nos. A VU-E-11-01 and
A VU-G-II-01
Dear Ms. Sasser,
Enclosed are an original and thee copies of Avista's responses to IPUC Staffs production
requests in the above referenced docket. Included in this mailng are Avista's responses to
production requests 032, 034 - 38, 040, 042, 043, 045, 046, 047, 051 - 56, and 61 - 74. The
electronic versions of the responses were emailed on 8/29/11 and are also being provided in
electronic format on the CDs included in this mailng.
Also included are Avista's CONFIDENTIA responses to PR 035C, and 055C. This response
contain TRAE SECRET, PROPRIETARY or CONFIDENTIAL information and is
separately fied under IDAPA 31.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code, and
pursuant to the Protective Agreement between Avista and IPUC Staff dated August 16,2011. It
is being provided under a sealed separate envelope, marked CONFIDENTIA.
If there are any questions regarding the enclosed information, please contact Paul Kimball at
[phone] or via e-mail atpauI.kimball(Ðavistacorp.com
S~~p-
Paul Kimball
Regulatory Analyst
Enclosures
cc: all paries
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-ll-01 / AVU-G-ll-01
IPUC
Production Request
Staff-032
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/24/2011
Elizabeth Andrews
Karen Schuh
Rates and Tarffs
[phone]
Please provide an analysis ofthe sale or disposition ofland and plant for the years 2010 and 2011
to date. Please show gains, losses and supporting documentation including accounting entres for
removal of items from rate base.
RESPONSE:
Please see Staff DR 32 Attchments A and B for details of land sales in 2010 and 2011 to date
and supportng documentation.
.January 1, 2010 - July 31,2011
OTHER PROPERTY DISPOSITIONS
BOOK
1.(a)Brief Description of Propert Disposed:Klamath Falls Land
(b)Permanent Record Reference 201001 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credlted 389.2
(e)Gross Sale Price 20,551.85
(f)Expense of Sale
(g)Original Cost 6398.16
(h)Accumulated Depreciation N/A
(i)Location Klamath Falls, Oregon
0)Date of Purchase 1969
(k)Gain on Disposition of Propert 14,153.69
2.(a)Brief Description of Property Disposed:Colstrip Land
(b)Permanent Record Reference 201006 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credited 310.2
(e)Gross Sale Price 4,593.61
(f)Expense of Sale
(g)Original Cost:116.24
(h)Accumulated Depreciation N/A
(i)Location Rosebud County, MT
U)Date of Purchase 1984
(k)Gain on Disposition of Property 4,477.37
3.(a)Brief Description of Propert Disposed:Colstrip Land
(b)Permanent Record Reference 201008 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credited 310.2
(e)Gross Sale Price 3,477.30
(f)Expense of Sale
(g)Original Cost:82.75
(h)Accumulated Depreciation N/A
(i)Location Rosebud County, MT
U)Date of Purchase 1984
(k)Gain on Disposition of Propert 3,394.55
4.(a)Brief Description of Propert Disposed:Colstrip Land
(b)Permanent Record Reference 201010 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credited 310.2
(e)Gross Sale Price 6,014.56
(f)Expense of Sale
(g)Original Cost:151.02
(h)Accumulated Depreciation N/A
(i)Location Rosebud County, MT
U)Date of Purchase 1984
(k)Gain on Disposition of Propert 5,863.54
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StafCPR_032 Attachment A.xlsx Page 1 of 2
.January 1, 2010 - July 31,2011
OTHER PROPERTY DISPOSITIONS
BOOK
5.(a)Brief Description of Propert Disposed:Oldtown 115kV Substation
(b)Permanent Record Reference 201010 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credited 310.2
(e)Gross Sale Price 500.00
(f)Expense of Sale
(g)Original Cost:496.98
(h)Accumulated Depreciation
(i)Location Oldtown, Idaho
U)Date of Purchase 2004
(k)Gain on Disposition of Propert .3.02
6.(a)Brief Description of Property Disposed:Used Forklift
(b)Permanent Record Reference 201104 MISC Biling
(c)Date Propert disposed of 201104
(d)Primary Plant Account Credited N/A
(e)Gross Sale Price 3,522.00
(f)Expense of Sale
(g)Original Cost:Unknown
(h)Accumulated Depreciation N/A
(i)Location Spokane, WA
U)Date of Purchase unknown
(k)Gain on Disposition of Propert 3,522.00
7.(a)Brief Description of Property Disposed:Beacon Francis & Cedar 115kv Sub
(b)Permanent Record Reference 201105 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credited 350.2
(e)Gross Sale Price 73,085.50
(f)Expense of Sale
(g)Original Cost:197.84
(h)Accumulated Depreciation N/A
(i)Location Spokane, Wa
U)Date of Purchase 1910
(k)Gain on Disposition of Propert 72,887.66
8.(a)Brief Description of Property Disposed:Park Smith & Market Reg Stn #29
(b)Permanent Record Reference 201106 retirement
(c)Date Propert disposed of
(d)Primary Plant Account Credited 374.2
(e)Gross Sale Price 16,300.00
(f)Expense of Sale -
(g)Original Cost:1,000.00
(h)Accumulated Depreciation N/A
(i)Location Spokane, Wa
U)Date of Purchase 1957
(k)Gain on Disposition of Propert 15,300.00
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StafCPR_032 Attachment A.xlsx Page 2 of 2
INCOME STATEMENT.December 31, 2010
Current Month Year-To-Date
This Year Last Year This Year Last Year
OPERATING REVENUS:
Electric Operating Revenue $ 96,453,598 $ 85,122,085 $974,914,215 $841,468,511
Gas Operating Revenue 60,207,934 66,544,643 511,249,134 554,418,319
TOTAL OPERATING REVE 156,661,532 151,666,728 1,486,163,349 1,395,886,830
RESOURCE EXPENSE:
Electric Resource Expense 46,143,363 43,035,729 479,882,994 379,744,103
Gas Resource Expense 40,527,917 46,761,108 381,709,769 420,480,986
TOTAL RESOURCE EXPENSE 86,671,280 89,796,837 861,592,763 800,225,090
GROSS MAGIN:
Electric GM 50,310,235 42,086,356 495,031,221 461,724,408
GasGM 19,680,017 19,783.535 129.539.365 133,937.333
TOTAL GROSS MAGIN 69,990,252 61,869,891 624,570,586 595,661,741
Taxes Other Than Income 7,852,270 6,319,501 73,392,440 76,582,590.Other Operating Expenses 28,771,272 20,746,976 237,714,403 225,628,730
Plant Depr & Amortization 8,542,249 8,091,307 100,554,266 93,783,407
PRE-TAX OPERATING INCOME/(LOSS)24,824,462 26,712,108 212,909,477 199,667,014
INCOME TAX (BENEFIT)/EXPENSE:
Current (9,290,880)(32,788,410)11,086,212 32,334,664
Deferred 16,133,837 41,092,273 39,754,817 16,741,196
TOTAL INCOME TAXS 6,842,957 8.303,863 50,841,029 49,075,860
UTILIT OPERATING INCOME 17,981,505 18,408,245 162,068,449 150,591,154
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Page 1 Final F 0201012.xlsx
Income Statement08-29-2011
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StafCPR_032 Attachment B Page 1 of 10
Vintage 390100 AD NBV
1969 29,847.90""19,233.99 10,613.91 Depreciation Rates.1992 2,441.1r'/1,084.83 1,356.28 up through 1993 8.00%
1994 3,332.40 1,300.97 2,031.43 1994 2007 2.80%
1995 10,159.9tÝ 3,681.97 6,477.99 2008 2009 0.62%
1997 16,778.38/5,140.90 11,637.48
1999 2,100.73/526.02 1,574.71
64,660.48 30,968.67 33,691.81
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1969
389200
6,398.16
TOTALNBV
I.iJ l:Ll ";./
is l ,
.)0 rr¡ - rlrcJt../i G'
(" i. 7?j (J! (; \ U4-t:\ ~.) 10 ~' f~ , ' 1'.
15/16 JIJ 'I6.398.16l
40,089.97
1"/5"3, &J
Proceeds 128,775.00
NBV 40,089.97
Gain (Pit Acq AdD 88,685.03
StafCPR_032 Attachment B
-:;P?.A..
(:?
Page 2 of 10
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tD"L~If' LAD
StafCPR_032 Attachment B Page 3 of 10
~\~'V'STA.. Corp.
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PROPERTY REMOVAL NOTICE
TO BE DESCRIPTION YEAR COST PROCEEDS CREDIT
REMOVED INST FERCACCT
Tract 3l. Bloc 7 Amended Plat ot ~ig
Timber Subdivision 1984 43.11 1,692.76 310200
ILot 10, Block 3 Amended Plat of Big Timber
Subdivision 1984 36.61 1,344.90 310200
ii.ot 9, tllOCk 9 Amenâed Plat of Stilwater
Subdivision 1984 36.52 1,555.95 310200
¡/¿,;;Lf ""13 / !¿¡tl7l??"!? .' .if" l ii .
PROJECT DATE
Colstrip 06-22-2010
JOB NO.PREPARED BY
n/a Erika Moeller
NAME OF JOB JOB LOCATION
n/a 410
r;,f¡
StafCPR_032 Attachment B Page 4 of 10
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(,~ 'V 'Ll:t
StafCPR_032 Attchment B Page 5 of 10
--'~
~~i'V'STA.. Corp.PROPERTY REMOVAL NOTICE
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TO BE DESCRIPTION YEAR COST PROCEEDS CREDIT
REMOVED INST FERCACCT
I.ot 12, Block 3 Amended Plat of Big Timber
Subdivision 1984 36.29 1,648.20 310200
iTract 01J, Block 6 Amended Plat of Big
Timber Subdidision 1984 46.46 1,829.10 310200
y;.rJ 3111 3 ()
lcc+- / t/3.5
-~D'(C~~-jD\~3 L/9&1.05i
~t i.15AV1;I-
!-
!-
i-36 -29+
I-46-46+
82-75*-
1.648-20+
1,829-10+
3.477-30*
!
i
PROJECT DATE
Colstrip 08-25-2010
JOB NO.PREPARED BY
n/a Erika Moeller
NAME OF JOB JOB LOCATION
n/a 410.
StafCPR_032 Attachment B Page 6 of 10
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Co~ P L A-f' 0
~~'iI'STAe
Corp.
PROPERTY REMOVAL NOTICE
TOBE DESCRIPTION YEAR COST PROCEEDS CREDIT
REMOVED INST FERCACCT
Lots 6 and 7, Block 3 Amended Plat of Big
Timber Subdivision 1984 77.92 3,047.40 310200
L-ots 16 and 17,-Bfock6 Amended Plat of
Stilwater subdivision 73.10 2,967.161984 310200
ll)/. O:z ¿ /) i if 5t
PROJECT DATE
Colstrip 10-20-2010
PREPARED BY
Erika Moeller
JOB LOCATION
,'.: /~ .;;:::;~' /';;).-:;SJ:-r.,r~,..;F' t- . " ;t:,'!.,. "__.. ~./,. ~ ;,/('¿'-",- ...... - ." ".- -;' :,..(..
JOB NO.
nla
NAME OF JOB
n/a 410
StafCPR_032 Attachment B Page 7 of 10
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StafCPR_032 Attachment B Page 8 of 10
:p.ASMrrtl~~~. cs", #:Zlf.
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Staff PR 032 Attachment B.hursday, Aug 18. 20n 0'144 PM Page 9 of 10
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FULL PROPERTY DISPOSAL
Property Name:Park Smith & Market Gas Reg Stn. #29
Ptn. SEl4 SW/4 in Sec. 10. Twp 26 N., Rge 43 East WMLegal Descnption:
rtf;:~~
County: Spokane State: WA AclSqFt Sold: 0.12 ac
Parcel No, 36103.9019 TCO/TCNO:
Grantorls: Avista Corporation
Grantee: Washington State Departent of Transportation
Document Type: Warrnty Deed Date: 4/21/2011
599854 &. 5998541 NIA(Auditor No.) (Boage)Recording Infonnation: 5/10/2011
(Date)
Consideration: $16,300,00*Central File No. WA-32-224
Real Estate Dee. No. D-2178 AliI Portion I Remainder of Deed
Easement Reserved:Property DraWing No. C-35315
Disposal Project / Task: none - Ted charged his time to 02805620 880000 as he
was maintaining our use of Gas Reg Station #29. even though it was relocated
Origi~ally Acquired from:Central Premix Concrete Co.
Date of Acquisition: 1/12/1998 Consideration:$1,000.00
Archive Locaion: 14315 Acq. Work Order. 4951.1300.10
*The $16,300.00 was comprised of two amounts:
$15,600.00 for approximately 9,205 sq it (deed recrding No. 5998540) and
$ 700.00 for approximately 7,110 sq it of land (deed recording No, 5998541) that was
deemed excess for their use, but uneconomic for Avista's use as well.
The total compensation paid to Avista was $12,115,00 as the State deducted $4,185.00
from the $16,300.00 for the parcel of land they sold to us where we have since relocated
our Gas Regulator statión.
StafCPR_032 Attachment B Page 10 of 10
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-1I-01 1 AVU-G-ll-01
IPUC
Production Request
Staff-034
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/16/2011
Elizabeth Andrews
Theresa Nany
State & Federal Regulation
[phone]
Please provide a list of "out-of-perod adjustments" and "extraordinar items" for the years 2010
through 2011 to date and continuing when available.
RESPONSE:
For the test year ending December 31, 2010, all unusua jourals were reviewed for "out-of-period
adjustments" and "extraordinar items". Any materal items noted were excluded from Company
Results of Operations or included in the Company's adjustments.
For 2011, all unusual journals were reviewed for "out-of-perod adjustments" and "extraordinar
items" though July 2011. There were no materal items noted.
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-ll-01 1 AVU-G-ll-01
IPUC
Production Request
Staff-035
DATE PREPARD:WISS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Mark Thies
Jennifer Smith
State & Federal Regulation
[phone]
Please provide a list of all pending legal cases and their status including description of the issue,
estimates of liability and possible ramifications to the Company.
RESPONSE:
Please see Avista's response 035C, which contains TRAE SECRET, PROPRIETARY or
CONFIENTIAL information and exempt from public view and is separately filed under
IDAPA 31.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code.
Please see Staff PR 035 Attachment A and Staff PR 035C Confidential Attachment A.
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NOTE 11. COMMITMENTS AND CONTINGENCIES
In the coure of its business, the Company becomes involved in varous claims, controversies, disputes and other
contingent matters, including the items described in ths Note. Some of these claim, controversies, disputes and
other contingent mattrs involve litigation or other contested proceedgs. For all such matters, the Company
intends to vigorously protect and defend its interests and purue its rights. However, no assurance can be given as to
the ultiate outcome of any paricular matter becaus litigation and other contested proceedigs are inerently
subject to numerous uncertainties. For matters that affect AvistaUtilities' operations, the Company intends to seek,
to the extent appropriate, recovery of incured costs though the rat.emaking process.
Federal Energy Regulatory Commission Inquiry
In April 2004, the Federal Energy Regulatory Commission (FERC) approved the contested Agreement in Resolution
of Section 206 Proceeding (Agreement in Resolution) between Avista Corp. doing business as Avista Utilities,
Avista Energy and the FERC's Trial Staff which stated that there was: (1) no evidence that any executives or
employees of Avista Utilities or Avista Energy knowigly engaged in or facilitated any improper trading strategy
durg 2000 and 2001; (2) no evidence that A vista Utilties or A vista Energy engaged in any effort to manpulate
the western energy markets durg 2000 and 2001; and (3) no fiding tht Avista Utilities or Avista Energy witheld
relevant information from the FERC's inqui into the western energy markets for 2000 and 2001 (Trading
Investigation). The Attorney General of the State of Californa (Californa AG), the Californa Electrcity Oversight
Board, and the City of Tacoma, Washigton challenged the FERC's decisions approving the Agreement in
Resolution, which are now pending before the United States Cour of Appeals for the Ninth Circuit (Ninth Circuit).
In May 2004, the FERC provided notice tht Avista Energy was no longer subject to an investigation reviewig
cert bids above $250 per MW in the short-term energy markets operate by the Californa Independent System
Operator (CaUSO) and the Californa Power Exchage (CalPX) from May 1, 2000 to October 2,2000 (Biddig
Investigation). Tht matter is also pending before the Ninth Circuit, aftr the Californa AG, Pacific Gas & Electrc
(pG&E), Southern Californa Edison Company (SCE) and the California Public Utilities Commission (CPUC) filed
petitions for review in 2005.
Based on the FERC's order approvig the Agreement in Resolution in the Trading Investigation and order denyig
rehearg requests, the Company does not expect tht ths proceeding will have any material adverse effect on its
financial condition, results of operations or cash flows. Furermore, based on informtion curently known to the
Company regarding the Bidding Investigation and the fact tht the FERC Staff did not find any evidence of
manpulative behavior, the Company does not expect tht ths mattr will have a material adverse effect on its
finacial condition, results of operations or cash flws.
California Refund Proceeding
In July 2001, the FERC ordered an evidentiar hearg to determe the amount of refunds due to Californa energy
buyers for purchases made in the spot makets operated by the CaUSO and the CalPX durng the period from
October 2,2000 to June 20, 2001 (Refud Period). Proposed refunds are based on the calculation of mitigated
market clearng prices for each hour. The FERC ruled tht if the refunds required by the formula would cause a
seller to recover less than its actul costs for the Refund Period, sellers may document these costs and limit their
refud liability commensurately. In September 2005, Avista Energy submittd its cost fiing claim pursunt to the
FERC's August 2005 order. The filing was intially accepted by the FERC, but in March 201 1, the FERC ordered
Avista Energy to remove any retu on equity in a compliance fiing with the CalISO, which Avista Energy did in
April 2011. A challenge to Avista Energy's cost filig by the Californa AG, the CPUC, PG&E and SCE was
denied in July 201 1 as a collateral attck on the FERC's prior orders acceptig Avista Energy's cost fiing. In July
2011, the Californa AG, the CPUC, PG&E and SCE filed a petition for review of the FERC's orders regarding
Avista Energy's cost fiing at the Ninth Circuit.
The 2001 banptcy ofPG&E resulted in a default on its payment obligations to the CalPX. As a result, Avista
Energy has not been paid for all of its energy sales durg the Refud Perod. Those funds are now in escrow
accounts and will not be released until the FERC issues an order directig such release in the Californa refud
proceedig. The CaUSO contiues to work on its compliance filing for the Refund Period, which will show "who
owes what to whom." In July 201 1, the FERC accepted the preparatory reru compliance filings by the CalPX and
CaUSO, and responded to the CalPX request for guidance on issues related to completig the final determination of
"who owes what to whom." The FERC directs both the CaUSO and the CalPX to prepare and submit to the FERC
their final refud reru compliance fiings. The FERC's order also directs the CalPX to pay past due principal
StafCPR_035 Attchment A Page 1 of6
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amounts to govenuental entities. As of June 30, 2011, Avista Energy's accounts receivable outstading related to
defaulting paries in Californa were fully offet by reserves for uncollected amounts and fuds collected from the
defaulting parties.
Many of the orders that the FERC has issued in the Californa refud proceedings were appealed to the Ninth
Circuit. In October 2004, the Ninth Circuit ordered that briefig proceed in two rounds. The fit round was limited
to thee issues: (1) which paries are subject to the FERC's refund jursdiction in light of the exemption for
govenuent-owned utilities in section 20l(f) of the FPA;(2) the temporal scope of refuds under section 206 of the
FP A; and (3) which categories of transactions are subject to refuds_ The second round of issues and thir
corresponding briefing schedules have not yet been set by the Ninth Circuit.
In September 2005, the Ninth Circuit held tht the FERC did not have the authority to order refuds for sales made
by muncipal utilities in the Californa refud proceeding. In August 2006, the Ninth Circui upheld October 2, 2000
as the refund effective date for the FP A section 206 refud proceeding, but remaded to the FERC its decision not to
consider an FP A section 309 remedy for taff violations prior to that date. A FERC hearng on tht issue is
scheduled to commence in March 2012. A May 2011 FERC order denied a motion fied by Avista Energy and
Avista Utilties asking tht the companes be dismissed from any fuer proceedings involvig alleged taff
violations under FP A section 309. Avista Energy and A vista Utilties sought rehearg of that ruling in June 2011.
As noted above, in Docket No. EL02-ll5, Avista Energy and Avista Utilities were absolved of any wrongdoing
related to allegations of taff violations durg 2000 and 2001 and have argued that the doctres of res judicata and
collateral estoppel preclude relitigation of the same issues. The Californa AG, the CPUC, PG&E and SCE also
fied for rehearng of the FERC's May 2011 order, argug that it improperly denies them a market-wide remedy for
the pre-refud period. They also filed a petition for review of the May 2011 order at the Ninth Circuit.
Because the resolution of the Californa refund proceeding remains uncertin legal counsel canot express an
opinon on the extent of the Company's liability, if any. However, based on information curently known, the
Company does not expect that the refuds ultimately ordered for the Refud Period will have a material adverse
effect on its finacial condition, results of operations or cash flows. Ths is priarly due to the fact that the FERC
orders have stated tht any refuds will be nettd againt unpaid amounts owed to the respective pares and the
Company does not believe that refunds would exceed unpaid amounts owed to the Company.
Pacific Northwest Refund Proceeding
In July 2001, the FERC intiated a prelimar evidentiar hearg to develop a factul record as to whether prices
for spot market sales of wholesale energy in the Pacific Nortwest between December 25,2000 and June 20, 2001
were just and reasonable. In June 2003, the FERC termted the Pacific Nortwest refud proceedings, after
finding tht the equities do not justify the imposition of refunds. In August 2007, the Ninth Circuit found that the
FERC, in denying the request for refuds, had failed to tae into account new evidence of market manpulation in
the Californa energy market and its potential ties to the Pacific Nortwest energy market and that such failure was
arbitrar and capricious and, accordingly, remanded the case to the FERC, stating tht the FERC's findings must be
reevaluated in light of the evidence. In addition, the Ninth Circuit concluded that the FERC abused its discretion in
denying potential relieffor tranactions involving energy that was purchased by the Californa Deparent of Water
Resources (CERS) in the Pacific Nortwest and ultimately consumed in Californa. The Ninth Circuit expressly
declined to direct the FERC to grant refunds. The Ninth Circuit denied petitions for rehearing by varous paries,
and remanded the case to the FERC in April 2009.
In May 2009, the Californa AG filed a complaint against both Avista Energy and Avista Utilities seekig refuds
on sales made to CERS durg the period Januar 18, 2001 to June 20, 2001 under section 309 of the FPA (the
Brown Complaint). The sales at issue are limited in scope and are duplicative of claims already at issue in the
Pacific Nortwest proceeding, discussed above. In Augut 2009, the City of Tacoma and the Port of Seattle filed a
motion asking the FERC to sumarly re-price sales of energy in the Pacific Nortwest durig 2000 and 2001. In
October 2009, Avista Corp. filed, as part of the Transaction Finality Group, an answer to that motion and, in
addition, made its own recommendations for fuer proceedings in ths docket. Those pleadings are pending before
theFERC.
Both A vista Utilities and Avista Energy were buyers and sellers of energy in the Pacific Nortwest energy market
durg the period between December 25,2000 and June 20, 2001 and, ifrefuds were ordered by the FERC, could
be liable to make payments, but also could be entitled to receive refuds from other FERC-jursdictional entities.
The opportty to make claims against entities not subject to the FERC's jursdiction may be limited based on
Staff_PR_035 Attchment A Page 2 of6
.existing law. The Company canot predict the outcome of this proceeding or the amount of any refuds that A vista
Utilities or Avista Energy could be ordered to mae or could be entitled to receive. Therefore, the Company cannot
predict the potential impact the outcome of ths matter could ultimately have on the Company's results of
operations, fiancial condition or cash flows.
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California Attorney General Complaint (the "Lockyer Complaint'?
In May 2002, the FERC conditionally dismissed a complaint fied in March 2002 by the Californ AG that alleged
violations of the FPA by the FERC and all sellers (including Avista Corp. and its subsidiares) of electrc power and
energy into Californa. The complait alleged tht the FERC's adoption and implementation of maket-based rate
authority was flawed and, as a result, individual sellers should refud the difference beteen the rate chaged and a
just and reasonable rate. In May 2002, the FERC issued an order dismissing the complait. In Sepember 2004, the
Ninth Circuit upheld the FERC's market-based rate authority, but held tht the FERC erred in ruling that it lacked
authority to order refuds for violations of its reportg requirement. The Cour remaded the case for fuer
proceedings.
In March 2008, the FERC issued an order establishig a tral-tyè hearg to address "whether any individual public
utilty seller's violation of the FERC' s market-based rate quaerly reportg requiement led to an unjust and
uneasonable rate for that parcular seller in Calforna durng the 2000-2001 period." Purchasers in the Californa
markets were given the opportty to present evidence that "any seller that violated the quarerly reportg
requirement failed to disclose an increased market share suffcient to give it the abilty to exercise market power and
thus cause its market-based rates to be unjust and uneasonable." In March 2010, the Presiding Adminstrative Law
Judge (ALJ) granted the motions for sumar disposition and found that a hearg was "unnecessary" because the
Californa AG, CPUC, PG&E and SCE "failed to apply the appropriate test to detere market power durg the
relevant time period." The judge determed tht "(w)ithout a proper showing of market power, the Californa
Paries failed to establish a prima facie case." In May 2011, the FERC affrmed "in all respects" the ALI's decision.
In June 20 II, the California AG, CPUC, PG&E and SCE fied for rehearg of that order.
Based on informtion curently known to the Company's management, and the ALI's grantig of Avista Utilities
and Avista Energy's sumar disposition motion, the Company does not expect that ths matter will have a material
adverse effect on its ficial condition, results of operations or cash flows.
.
Colstrip Generating Project Complaint
In March 2007, two families tht own proper near the holding ponds from Units 3 & 4 of the Colstrp Generatig
Project (Colstrp) filed a complaint againt the owners of Colstrp and Hydrometrcs, Inc. in Montana District Cour.
Avista Corp. owns a 15 percent interest in Units 3 & 4 of Colstrp. The plaintiffs allege tht the holdig ponds and
remediation activities have adversely imacted their propert. They allege contamnation, decrease in water tables,
reduced flow of streams on their propert and other similar impacts to their propert. They also seek punitive
damages, attorney's fees, an order by the cour to remove certain ponds, and the fodeitue of profits eared from the
generation of Colstrp. In September 2010, the owners of Colstrp fied a motion with the cour to enforce a
settement agreement that would resolve all issues between the pares. Under the settement, Avista Corp.'s porton
of payment (which was accrued in 2010) to the plaintiffs was not material to its financial condition, results of
operations or cash flows. The plaintiffs have contested the existence of any settlement, and filed a response to the
motion, with the mattr to be decided by the cour. Although the final resolution of ths complaint remais
uncertin, based on information curently known to the Company's management, the Company does not expect ths
complaint will have a material adverse effect on its fincial condition, results of operations or cash flows.
Harbor on Inc. Site
Avista Corp. used Harbor Oil Inc. (Harbor Oil) for the recycling of waste oil and non-PCB tranformer oil in the late
1980s and early 1990s. In June 2005, the Environmenta Protection Agency (EPA) Region i 0 provided notification
to A vista Corp. and several other pares, as customers of Harbor Oil, that the EPA had determned that hazardous
substances were released at the Harbor Oil site in Portland, Oregon and that Avista Corp. and several other pares
may be liable for investigation and cleanup of the site under the Comprehensive Environmental Response,
Compensation, and Liabilty Act, commonly referred to as the federal "Superfud" law, which provides for joint and
several liability. The intial indication from the EPA is that the site may be containated with PCBs, petroleum
hydrocarbons, chloriated solvents and heavy metals. Six potentially responsible pares, including Avista Corp.,
signed an Administrative Order on Consent with the EPA on May 31, 2007 to conduct a remedial investigation and
feasibilty study (RIS), which is expected to be finalized in 2011. The actu cleanup, if any, will not occur until
Staff PR 035 Attchment A Page 3 of6
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the RIS is complete. Based on the review of its records related to Harbor Oil, the Company does not believe it is a
major contributor to ths potential environmental contamination based on the small volume of waste oil it delivered
to the Harbor Oil site. However, there is curently not enough information to allow the Company to assess the
probability or amount of a liability, if any, being incured. The Company has accrued its shae of th RIS ($0.5
milion) for ths matter.
Spokane River Licensing
The Company owns and operates six hydroelectrc plants on the Spokae River. Five of these (Long Lake, Nine
Mile, Upper Falls, Monroe Street, and Post Falls) are under one 50-year FERC license issued in June 2009 and are
referred to as the Spokae River Project. The sixth, Litte Falls, is operated under separate Congressional authority
and is not licensed by the FERC. The license incoiporated the 4( e) conditions that were included in the December
2008 Settlement Agreement with the United States Deparent ofInterior and the Coeur d Alene Tribe, as well as
the mandatory conditions that were agreed to in the Idaho 401 Water Quality Certfications and in the amended
Washingtn 401 Water Quality Certfication.
As part of the Settlement Agreement with the Washigton Deparent of Ecology (DOE), the Company
parcipated in the Total Maximum Daily Load (TML) process for the Spokane River and Lae Spokae, the
reservoir created by Long Lake Dam. On May 20,2010, the EPA approved the TMDL and on May 27,2010, the
DOE filed an amended 401 Water Quality Certfication with the FERC for inclusion into the license. The amended
401 Water Qulity Certfication includes the Company's level of responsibilty, as defined in the TMDL, for low
dissolved oxygen levels in Lake Spokane. The Company has until May 27,2012 to develop mitigation strategies to
address the low levels of dissolved oxygen. It is not possible to provide cost estiates at this time because the
mitigation measures have not been fully identified or approved by the DOE. On July 16, 2010, the City of Post
Falls and the Hayden Area Regional Sewer Board filed an appeal with the United States Distrct Cour for the
District of Idao with respect to the EPA's approval of the TMDL. The Company, the City of Coeur d Alene,
Kaiser Aluminum and the Spokae River Keeper subsequently moved to intervene in the appeal. The EPA, the City
of Post Falls and the Hayden Area Regional Sewer Board are curently in settement negotiations in an attmpt to
resolve the appeal and obtain the necessar permits to operate their waste water treatment facilities.
The IPUC and the WUC approved the recovery of licensing costs though the general rate case settlements in
2009. The Company will continue to seek recovery, though the ratemang process, of all operating and
capitalized costs related to implementing the license for the Spokae River Project.
Cabinet Gorge Total Dissolved Gas Abatement Plan
Dissolved atmospheric gas levels in the Clark Fork River exceed state ofIdao and federal water quality stadards
downstream of the Cabinet Gorge Hydroelectrc Generating Project (Cabinet Gorge) durg periods when excess
river flows must be diverted over the spilway. In 2002, the Company submitted a Gas Supersatuation Control
Program (GSCP) to the Idao Deparent of Environmenta Quality (Idaho DEQ) and U.S. Fish and Wildlife
Servce (USFWS). Ths submission was par of the Clark Fork Settlement Agreement for licensing the use of
Cabinet Gorge. The GSCP provided for the openig and modification of possibly two diversion tuels around
Cabinet Gorge to allow streamflow to be diverted when flows are in excess of powerhouse capacity. In 2007,
engineering studies determed that the tuels would not suffciently reduce Total Dissolved Gas (TDG). In
consultation with the Idaho DEQ and the USFWS, the Company developed an addendum to the GSCP. The GSCP
addendum abandons the concept to reopen the two diversion tuels and requires the Company to evaluate a varety
of different options to abate TOG. In March 2010, the FERC approved the GSCP addendum of prelimiar design
for alternative abatement measures. In the second quarer of 20 11, the Company completed prelimnar feasibility
assessments for several alternative abatement measures and determed that two alternatives will be considered for
contiued development. Furer analysis and review of these alternatives will be completed though early 2012.
The Company will continue to seek recovery, though the ratemakng process, of all operatig and capitalized costs
related to ths issue.
Fish Passage at Cabinet Gorge and Noxon Rapids
In 1999, the USFWS listed bull trout as theatened under the Endangered Species Act. The Clark Fork Settlement
Agreement describes programs intended to help restore bull trout populations in the project area. Using the concept
of adaptive management and working closely with the USFWS, the Company is evaluating the feasibility of fish
passage at Cabinet Gorge and Noxon Rapids. The results of these studies wil help the Company and other paries
determine the best use of funds toward continuing fish passage effort or other bull trout population enhancement
StafCPR_035 Attchment A Page 4 of6
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measures. In the fall of2009, the Company selected a contractor to design a permanent upstream passage facilty at
Cabinet Gorge. The Company anticipates tht the design and cost estimates will be completed by the end of2012
with constrction taking place in 2013 and 2014.
In Januar 2010, the USFWS proposed to revise its 2005 designation of critical habitat for the bull trout. The
proposed revisions include the lower Clark Fork River as critical habitat. In April 2010, the Company submittd
comments recommending the lower Clark Fork River be excluded from critical habitat designtion based in par on
the bull trout recovery effort the Company is already undertg. The Company will contiue to seek recovery,
though the ratemaking process, of all operatig and capitalized costs related to fish passage at Cabinet Gorge and
Noxon Rapids.
Aluminum Recycling Site
In October 2009, the Company (though its subsidiar Pentzer Ventue Holdings II, Inc. (Pentzer)) received notice
from the DOE proposing to fid Pentzer liable for a release of hadous substances under the Model Toxics Control
Act, under Washngton state law. Pentzer own propert that adjoins land owned by the Union Pacific Ralroad
(UR). UPR leased their propert to operators of a facility designte by DOE as "Alumum Recycling -
Trentwood." Operators of the UPR propert maitained piles of alumum ''black dross," which can be designted
as a state-only dagerous waste in Washigton State. In the course of its business, the operators placed a portion of
the aluminum dross pile on the propert owned by Pentzer. Pentzer does not believe it is a contrbutor to any
envionmental contamination associated with the dross pile, and submitted a response to the DOE's proposed
findings in November 2009. In December 2009, Pentzer received notice from the DOE that it had been designated
as a potentially liable par for any hazardous substaces located on ths site. UPR completed a RIS Work Plan in
June 2010. At that time, UPR requested a contrbution from Pentzer towards the cost of performng the RIS and
also an access agreement to investigate the material deposited on the Pentzer propert. Pentzer concluded an access
agreement with UPR in October 2010. UPR commenced the remedial investigation durg the four quaer of
2010, which is expected to be completed in 2011. Based on information curently known to the Company's
management, the Company does not expect ths issue will have a material adverse effect on its finacial condition,
results of operations or cash flows.
Injury from Overhead Electrc Line (Munderloh v. Avista)
On March 4, 2010, the plaintiff and his wife filed a complaint againt A vista Corp. in Spokane County Superior
Cour. Plaitiffs allege that while the plaintiff was employed by a thd par as a laborer at their constrction site,
he came into contact with Avista Corp.'s electrc line, was injured and suffered economic and non-economic
daages. Plaintiffs fuer allege tht A vista Corp. was at fault for failing to relocate the overhead electrc line
which it controlled and operated adjacent to the constrction site. In addition to economic and non-economic
damages, plaintiff also seek damages for loss of consortum, attorney's fees and costs, prejudgment interest and
puntive damages. A vista Corp. fied a Motion for Sumar Judgment, which is scheduled for hearg in
September 2011. Trial has been scheduled to begin in Febru 2012. The plaintiff have not yet provided a
statement specifyng damages. Because the resolution of ths claim remain uncertin, legal counel canot express
an opinon on the extent, ifany, of the Company's liabilty. However, based on inormation curently known to the
Company's management, the Company does not expect ths complaint will have a material adverse effect on its
financial condition, results of operations or cash flows.
Damages/rom Fire in Stevens County, Washington
In August 2010, a fie in Stevens County, Washigton occurred durg a wid storm. The apparent cause of the fie
may be a tree located outside of A vista Corp.' s right-of-way that came in contact with an electrc line owned by
Avista Corp. The fie area is a rual far and timber landscape. The fie destroyed two residences and six
outbuildings. The Company is not aware of any personal injures resulting from the fie. Although no lawsuits have
been fied, A vista Corp. has received several claims and it is possible that additional claims may be made and
lawsuits may be filed against the Company. Because the resolution of ths issue remains uncertin, legal counel
canot express an opinion on the extent, if any, of the Company's liabilty. However, based on inormation
curently known to the Company's management, the Company does not expect ths complaint wil have a material
adverse effect on its financial condition, results of operations or cash flows.
Other Contingencies
In the normal course of business, the Company has varous other legal claims and contigent matters outstanding.
The Company believes that any ultimate liability arsing from these actions will not have a material adverse impact
StafCPR_035 Attachment A Page 5 of6
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on its fiancial condition, results of operations or cash flows. It is possible that a change could occur in the
Company's estimates of the probabilty or amount of a liabilty being incured. Such a change, should it occur,
could be significant.
Staff PR 035 Attchment A Page 60f6
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A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/19/2011
Elizabeth Andrews
Jennfer Smith
State & Federal Reguation
[phone]
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-036
Please provide a list of all external legal expenses. Please include vendor, amount, date, a brief
description of the case, and how the amount was allocated to Idaho. If par of a docketed case,
please provide the case number and jursdiction.
RESPONSE:
Staff_PR_036 Attachment A includes detail of all external legal expenses incured by the
Company and included in the test perod (twelve months ended December 31, 2010). The system
total for the 2010 test year was $1,327,880.81, allocated to Idaho Electrc and Idaho Gas are,
$334,600.23 and $73,199.61 respectively.
A general description of the majority of work perormed for Avista in 2010:
Cascadia Law Group - Provides counsel on general water rights and environmental issues.
Davis Wright Tremaine LLP - Primar counsel to the Company with respect to
commercial matters and transactions, miscellaneous commercial litigation, energy
resources, stimulus grants, IT, hydro relicensing and employee benefits issues.
Dewey & LeBoeuf LLP - Provides counsel on a varety of corporate issues, including
proxy statement standards and exchange act compliance. Reviews and assists in the
preparation of Avista's filings with the Securties and Exchange Commission (lO-K, lO-Q,
8-K, S-3, Proxy, etc.) to ensure compliance with laws and regulations.
Ehlke Law Offices - Provides counsel on Labor and Industres' issues.
Etter Mcmahon Lamberson Clar - Provides counsel on employment matters.
Garlington LaOO & Robinson - Provides counsel on Montana streambed issues and
litigation.
James Vernon & Weeks P A - Provides counsel on litigation matters.
Latham & Watkins. LLP -_Provides underwter counsel serces in connection with
financing and equity issues.
Law Office of Eowen S Rosentrater -_Provides counsel on claims matters and litigation.
Lee & Hays PLLC - Provides counsel on Intellectual Property issues.
Menaker & Herran LLP - Wester Energy Markets litigation support.
Morgan Lewis & Bockius LLP - Provides counsel on compensation matters including
counsel on preparation of portions of the Proxy.
Oppenheimer Wolff & Donnelly LLP -Provides counsel on corporate matters.
Paine Hamblin LLP - Local counsel providing general litigation support on a varety of
corporate matters.
Pilsbur Winthrop Shaw Pittan - Provides counsel on Harbor Oil Supernd site issues.
Randall Danskin Attorneys - Provides counsel on a varety of labor and employment
issues.
.
Page 2
Stoel Rives - Counsel to the Company on FERC license matters, Endangered Species Act
matters and employee welfare benefit issues.
Strategic Intellgence - Process server fees for litigation.
VanNess Feldman - FERC counsel providing representation on a varety of matters,
including western power market issues, rulemakings, etc.
Weisberg Law Corporation -Provides counsel on Canadian gas issues.
Wells St. John -Provides counsel on trademark and copyrght issues.
.
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A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/19/2011
Elizabeth Andrews
Jeane Pluth
State & Fed. Reg.
[phone]
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-037
REQUEST:
Please provide detail of all advertising expenses recorded above the line including account and
subaccount where posted, dates posted, vendor names, explanations, and amounts posted durng
2010. Please identify each expense that is related to safety. In addition, please provide copies of
the ads used during 2010 and correlate the ad copy with the specific detail provided in ths
production request response.
RESPONSE:
Description of Al Customer Communications/Advertising
The Company communicates with customers on a varety of topics using a number of mediums.
The main categories of communications include:
DSM Outreach & Advertising
Customers were provided information about energy efficiency and rebates through print,
radio, TV, web and outdoor advertising. In addition, they were reached through specific
direct mail initiatives, community events or e-mail, dependent upon the program. Initiatives
and programs were developed online to build awareness and create engagement with energy
efficiency programs, including targeting special audiences via the Ever Little Bit Video
Contest and the Powermongers renter outreach effort.
Safety Advertising
The safety communications educates customers on varous aspects of electrc and natual
ga safety, including the importance of callng before they dig, knowing what to do if they
smell natual gas, using common sense around power lines, removing snow off of gas
meters, etc. 2010 communication includes two print adveriseents, five radio spots, an
two television spots. (print and broadcast creative attched separately).
Renewable Energy Programs & Information
Buck - A-Block promotional ad and editorial piece placed in the Go Green Directory with bil
inserts promoting Buck-A-Block that are sent out quaerly. Printed and e-newsletter mailed
to Buck"'A-Block subscribers, including both an e-version and a paper version. Educate and
inform customers about renewable energy programs and resources.
Other Customer Communications
Other customer communcations include Connections, a monthly residential customer
newsletter, which is insered in monthly bil, EnergySolutions (Questline), a twice-monthly
e-newsletter sent to opted-in commerciai/industral customers, and campaigns to educate
Page 2
.customers about online tools and payment options, such as Comfort Level Bil. Self-serice
information was provided on college websites and in student newspapers at Gonzaga
University and W A State University to promote open, close, moves and transfers. A Power
Breakfast event was held to inform and educate business customers about key energy topics.
Materials were produced to promote customer energy gift certificates, educate and inform
customer about rate changes and how to calculate their bil, as well as rights and
responsibilities
Natural Gas Advertising
To help meet electrc demand, A vista generates electrcity by buring natual gas in power
plants. Th challenge lies with effciency: when natual gas is converted to electrcity and
sent over power lines to individual homes, nearly half of the energy produced is lost. One of
Avista's corporate responsibilities is to make the very best use of our region's energy
resources, and the best use of natural gas is direct use (i.e., piping it directly to a home or
business). The purose of this adverising is to reinforce the benefits of natual gas and help
educate customers on the advantages of direct use (emphasizing the clean green aspects of
natual gas as well as its efficiencies). This includes advertising (television, radio, and
outdoor) as well as collateral (rebates/incentives sumar forms, brochures, flyers, etc.).
Limited Income and Senior Outreach
A varety of outreach programs are focused on supporting limited income, senior, working
family and children with information and resources to assist them in managing their energy
use and energy costs. Television adversing was utilized to increase awareness of Project
Share, to than past donors and to drve futue contrbutions. Senior outreach focuses on
connecting seniors with energy assistance options and serces they may need. The Wattson
Energy Conservation and Safety Education program incorporates advertising, collateral,
events and a website. LIR provides energy effciency tips and products to limited iricome
customers. Additional detail about thee of the programs that are supported by the LIR
conservation education fuds include:
Wattson Energy Conservation Education Program for Children
Avista's energy conservation education program for children seeks to engage children
to adopt energy conseration and safety behaviors as a way of life, with an emphasis on
reaching limited income children and their familes. The comprehensive outreach and
education program primarly targets children ages 4 to 8 and featues Watton, A vista's
Energy Watchdog. Program elements include the mascot character at family-oriented
communty events, the A vistaKds.com website, television media, collateral for
children (puzzles, coloring books, etc.) and print advertising.
Senior and Vulnerable Customer Outreach
Adverisements are placed in publications and newspapers in Avista's servce tertory
that best target senior and vulnerable adults to highlight the assistance programs and
customer biling options that are available for seniors and how to access those
programs.
Energy Fairs Outreach
.
.Avista held two Energy Pairs in 2010 - one in Januar and one in November - for the
purose of reaching out to limited income, senior and working familes impacted by the
economy with resources and information to assist them in managing their energy costs.
Page 3
.Held at Spokane Community College, the event included A vista staff providing energy
efficiency demonstrations, giveaways of energy effciency items (CFLs, door sweeps,
window plastic, etc.) and information about customer servce biling options. The
Wattson energy conseration and safety education program was provided for children.
SNAP provided information about energy assistance grants and weatherization
programs. Other community parers paricipated by providing information on
financial assistance, Eared Income Tax Credit and job opportities. Over 300 people
attended each event.
Corporate Communications
Corporate Communications is responsible for integrated and effective communications to
build understading about the services and products we provide, notify customers about
operational activities and provide education about energy-related topics affecting our
staeholders.
.
We utilize a varety of tools and chanels to reach our stakeholders and coordinate
communications thoughout the Company. Tools include varous print, graphic and
electronic mediums. Chanels used include email, the Avista website, eared, paid and
social media, the automated phone system, and our own employees. Tools such as
one-sheets on key topics of interest to customers and chanels such as email, the Avista blog
( ww.avistautilties.com/community/blog ) Twitter
(ww.avistautilities.com/community! conversation/ages/twitter.aspx) and Y ouTube
(ww.youtube.com/AvistaUtilties) have no direct costs associated with them.
The customer communications completed in 2010 include:
Energy Pricing
Outreach and education about energy pricing seeks to build understading about the
rates process, how prices are set for regulated utilties, how energy pricing affects our
ability to deliver safe, reliable energy and the drivers of energy prices. Print and web
paid media were used to educate about being a reguated utility and the rising costs and
smar choices that we all can make to manage energy costs. The A vista website at
ww.avistautilities.comincludes videos about rates, infrastructure investments and
power supply. The Avista blog at www.avistautilities.com/communityllog informs
customers in a timely way about rate change requests, and other topics of interest to
customers. A simple one-sheet on rates describes the process and drivers for rising
energy prices.
.
Bil Assistance
Education about the serces available for customers to manage their energy bils is
called bil assistance. We inform customer about comfort level biling, preferred due
date, flexible payment arangements, energy assistance programs and energy effciency
programs. Print, web and radio paid media were used to educate customers about the
many options they have for managing their energy bilL. The A vista website has
additional information and ways that customers can sign up for varous bil payment
options.
Securing, Delivering and Using Energy
Page 4
.Customers have asked f~r more information about the drvers for rising energy prices. In
response, we've had a "Powerng Our Futue" event and attended community forus to
discuss topics of interest with our customers.
In October 2010 we had an all-day event to provide information and answer questions
about power supply and renewable energy (Securng energy), reliabilty and smar grd
(Deliverng energy), and energy effciency (Using energy). Thoughout the year,
employees speak at varous community meetins and answer questions that customer
have about energy topics.
Power Supply, Renewable Energy
Education about managing a diverse energy resource mix included a video about wind
and upgrades to our hydro facilities. Education about the natual gas integrated resource
plan seeks to inform customers about how we manage a diverse portfolio to responsibly
secure energy for the futue.
Smart Grid
The goals of smar grd customer outreach efforts are to inform in customers of how
A vista is leveraging federal stimulus monies to upgrade our system and improve
delivery of servces, and to educate customers about the benefits of these projects,
which include the following:
.. Smar technologies will allow the system to adjust automatically to changes
in electrc demand and supply, provide automated restoration for local
outages, utilze two way communcations between the electrc meter and the
utility and prepare the electrc distrbution system for futue technologies.
. Electric customers wil experience greater reliability, shorter outage times
and the opportity to monitor energy in order to use it more effciently, at
less cost.
. Ultimately, the project wil move the region and nation closer to establishing
a more effcient and effective electrcity infrastrctue that's expected to help
contain costs, reduce emissions, incorporate more wind power and other
tyes of renewable energy, increase power grd reliability and provide greater
flexibility for consumers.
.
Safety
The customer safety communcation educates customers on the importance of callng
before they dig, knowing what to do if they smell natual gas and being safe in, and
near the rivers within our FERC license area.
Utilty PerformancelRecognition
Companes in all industres have come under greater scrutiny in recent years by
customers, investors, non-governental organizations (NGOs) and others. To become
more transparent to all staeholders, an increasing number of companes around the
world are publishing reports focusing on a range of activities and outcomes - stating
the impacts of their business practices in three primary areas: economic,
environmental and sociaL. Our sustainabilty report provides information about our
Page 5
.business and informs customers about the many ways we operate effciently and in
sustainable ways.
In 2010 we were raned "Highest in Customer Satisfaction with Residential Natual
Gas Serice in the Western U.S. Among Mid-size Utilities in a Tie" by J.D. Power and
Associates. The license fees to inform our many stakeholders about the award were
split between our customers and shareholders.
Customer Feedback, Training, Communications Best Practices
We listen to our customers and tailor our education and outeach programs to build
understanding about the drvers for rising energy prices and the ways they can manage
their energy bils. We suey our customers to ensure that we're reaching them in the
most effective ways and are meeting their needs for information from A vista.
We conduct training for our employees to build their capabilities to answer questions
from customers about topics of interest for our customers. We also reach out to others in
the industr and use proven methods for communcating to our many stakeholders.
Costs charged to Shareholders
Strategic planng is essential to develop effective communcations programs for our
customers, shareholders, employees and communties. The scope may include local,
regional and national media as well as customers and shareholder groups.
The Powering Our Futue event held in October 2010 included food, beverages and
lodging for speakers: A portion of the event was charged to Shareholders that we felt
was outside of the direct customer education and outreach intended at the event.
The license fee to communicate our recognition from J.D. Power was split between
customers and shareholders..
Copies of aU Customer Communications! Advertising
The Company has provided electronically all of the 2010 customer communication in a folder
called "Staff_PR_037 Attachment." The communcations have been grouped into two main
categories - Marketing, DSM, LIR, etc. and Corporate Communications.
Cost of AU Customer Communications! Advertising
The Company has provided the detailed list of expenses as follows:
.
Description Attachment Amount
(System)
DSM Adversing Costs (WAI Staff PR 037-Attachment A $852,425-
only) recorded in FERC Account No.
242600.
LIR Costs for Wattson and Senior Staff PR 037-Attachment B $898,799--
Programs and Other Communcation
costs recorded in FERC Account Nos.
107000 though 426000, excluding
the DSM costs provided in
.
.
.
Page 6
Attachment A.
Other Communcation Costs recorded Staff PR 037-Attachmnt C $2,430,924-
in FERC Account Nos.900000
through 935000.
See the attachments indicated for furter detailofthe costs. Staff PR 037-Attachment C includes
(1) all costs incured by three Company organizations - Marketng & Serce Development
Deparent (Org. A52), Corporate Communications Dearent (Org. S54), and Consumer
Affairs (Org. H14), (2) all costs recorded in FERC Account 909 - Advertsing for Customer
Servce and Info Expenses and in FERC Account 913 - Adversing for Sales Expenses, and (3)
costs that were recorded using Expenditure Type 810 - Advertising.
The Company's financial records are set up to track costs by FERC accounts and at project level
detail, however, the records do not track costs at a specific program leveL. However, the Company
attempted to categorize the costs by programs in the thee spreadsheets.
It should be noted that in StafCPR_037-Attachment A (DSM Costs) includes the payments to the
vendors for the materials that are included in the W A LIR kits that are provided by the
low-income agencies to customers. These costs were later transferred to the WA LIR program
via a journal entr, however, that transfer is not reflected in the attched spreadsheets.
It should also be noted that Staff PR 037-Attchment C includes costs that were either removed
from the test period or have been reclassified. These costs are identified in the spreadsheet. See
Company witness Ms. Andrews Section (aa) workpaper for the electrc adjustment and see the
description of the adjustment at page 24 of her direct testimony.
.
.
.
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.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
IDAHO
AVU-E-11-Ol 1 AVU-G-11-01
IPUC
Production Request
Staff-038
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/23/2011
Elizabeth Andrews
Jennifer Smith
State & Federal Regulation
[phone]
Please provide a list of all consultants who performed servces for A vista Utilities for the years
2010 and 2011 to date. Please include within your response the serces performed, amounts paid,
the accounts charged, the allocation factor and amount allocated to the Idaho jursdiction.
RESPONSE:
Please note the Company does not track consulting services separately from other professional
services.
Staff_PR_038, Attachment A includes detail of all professional service expenses incurred by the
Company for the 2010 period (twelvemonths ended December 31,2010). The system total for the
2010 test year was approximately $10,499,166, allocated to Idaho Electrc and Idaho Gas are,
$2,582,028 and $578,309 respectively. Please see StafCPR_038, Attachment B, for the'
calculation of Idaho's allocation. Please note the that of the 2010 balance allocated to the state of
Idaho approximately $785,950.95 and $195,326.92, Idaho Electrc and Gas, respectively, was
removed from the Company's filing in the Company's Miscellaneous Restating adjustment, see
Andrews work papers section "aa" (electrc) and "q" (gas) provided with the Company's filing.
There was a total of $15,445,440.16 (system) of expenses for the period of January 1, 2011
through July 31, 2011, provided in StafCPR_031, Attachment A. Of this balance a total of
approximately $1,377,055.81 and $311,589.49, would be allocated to Idaho Electrc and Idaho
Gas, respectively. Please see Staff PR 038, Attachment B, for the calculation of Idaho's
allocation.
.
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-040
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/22/2011
Elizabeth Andrews
Tracy VanOrden
Interal Audit
[phone]
Please provide a descrption of all auditslorganizational reviews currently in progress or planed
through 2012 year-end. Please include within your response the description of reviews that are
currently underway for which no report has been issued and the estimated report date.
RESPONSE:
Please see Staff PR 040 Attachment A.
NERC - CIP Audit Review adherence to new Version 3 CIP standards In Progress Q3
Remittance System Review Perform post-implementation review of remittnce In Progress 2012
system
Capture of Credit Card Verification (CCV)Review to verify that customer service In Progress Q3
Review representative's screen recording is not capturing
credit card CCV
In Progress Q4
Virtual Server Best Practices Review In Pr ress Q4
Netwrk Device Configuration In Progress No report will be issued for
this activit .
In Progress Q3
In Progress 2012
Smart Grid Projects In Progress Q4
Sarbanes-Oxley (SOX) IT Control Design In Progress No report will be issued for
Review this activi
SOX Compliance In Progress No report will be issued for.this activity.
Colstrip Coal Suppiyrrransportalion In Progress Q4
Back Bilin Audit In Pr ress Q4
CrediUCollection Policy Review In Progress Q3
Colstri Power Plant Audit er contract In Pro ress Q4
PacifiCorp Transmissionllnterconnection In Progress Q4
A reement
Green House Gas Inventory Planned
Internet Usage Planned
Planned
Planned
'"
.
.
List of Internal Audits Currently in Progress or Planned through 2012
as of 8/24/11
Based on our Internal Audit Charter, a flexible audit plan is developed using appropriate risk-based methodology and is submitted to the Audit
Committee for review. The risk assessments to develop the 2012 audit plan will occur in Q4-2011. The audit plan will be developed in Q4-2011
and be finalized in Q1-2012.
StafCPR_040 Attachment A.xls Page 1 of2
Annual Financial Audit Annual financial audit fied with the SEC as our 10K NA Q1
Quarterly Reviews Review of our quarterly consolidated financial NA Various.statements.
Smart Grid Audit Program audit for certain expenditures incurred and NA Q2
reimbursed on various grants from the Federal
Government.
401KAudit Financial audit of our defined contribution (401K NA Q2
Ian . This audit is filed with the SEC as a 11 K.
Medical Plan Audit Financial audit of our medical plan which includes NA Q3
both actives and retirees.
Pension Plan Audit Financial audit of our Defined Benefit Pension Plan.NA Q3
'.
.
.
List of External Audits Currntly in Progress or Planned through 2012
as of 8/24/11
Annual Financial Audit Annual financial audit fied with the SEC as our 10K Completed
Quarterly Reviews Reviews of our quarterly consolidated financial In Progress Various
statements.
Smart Grid Audit Program audit for certain expenditures incurred and Completed Q2
reimbursed on various grants from the Federal
Government.
401KAudit Financial audit of our defined contribution (401K Completed
plan). This audit is filed with the SEC as a 11 K.
Medical Plan Audit Financial audit of our medical plan which includes In Progress Q3
both actives and retirees.
Pension Plan Audit Financial audit of our Defined Benefi Pension Plan.In Progress Q3
StafCPR_040 Attachment A.xls Page 2 of2
.
.
.
AVISTACORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/2212011
Liz Andrews
Karen Schuh
Rates and Tarffs
[phone]
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-042
REQUEST:
Please provide a schedule of bad debt amounts for 2010 and 2011 to date and continuing when
available.
RESPONSE:
Please see below for the Company's bad debt allowance for 2010 and though July 31,2011.
Please note that the allowance for bad debts is on a system basis as this is not broken out at the state
leveL.
2011 2010
FERC Description (1/1/2011-7/31/2011 )
144200 Write Off -ID 1.000,306 1.354.553
144600 Reinstatement - ID (183,818)(408,706)
144700 Recoverv - ID (143,014)(424.350)
Net Idaho Write Off 673,474 521,497
144990 System Provision (Not reported
by service or state)3,150,000 3,141,667
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-ll-01
IPUC
Production Request
Staff-043
DATE PREPARD:WISS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/23/2011
Scott Morrs/Mark Thies
Paul Kimball
Rates & Tarff Admin.
[phone]
Please provide copies of the monthy, quarerly, and anual presentations to the Company's
Executive Board and Chief Executive and Operating Offcers for 2010 and 2011 to date and
continuing when available. Please include withn your response a paper copy of any slides and
notes used in such presentations.
RESPONSE:
The Company has prepared a Virtal Data Room which houses the requested presentations. Please
contact Paul Kimball via email-pauL.kimball(Zavistacorp.com - to get the required login and
password information. Please note that presenter notes are not saved and therefore are not being
provided.
AVISTA CORPORATION
REPONSE TO REQUEST FOR INFORMTION.JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-045
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/22/2011
Elizabeth Andrews
Jennfer Smith
State & Federal Regulation
[phone]
Please provide a copy of all Avista Corporation's policies and other relevant materials provided as
an "employee handbook" for the Company's employees. If the employee handbook is only
available on the Company's intranet, please provide access to the Company's employee handbook
on the Company intranet.
RESPONSE:
A vista has material included in the new hire packet that might be considered an employee
handbook. The first is the Core Policies and Guiding Principles. The second handbook is the
Safety Handbook. This is a bound book that has our Accident Prevention Program. Both of these
materials are included in the new hire packets, and are available on line on the Company's
A V Anet. The Code of Conduct is located on the Human Resources home page and the Safety
Handbook is located on the Safety home page of the Company's A V Anet.
. Please note that depending upon the deparent and position withn the Company there are other
varous manuals that are provided to employees, such as the Regulatory Guidelines and
Accounting Policies, Gas Standards Manual, Safety Handbook, etc, each of which are available
on-site upon request.
.
.
.
.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
IDAHO
A VU-E-11-0l 1 AVU-G-11-01
IPUC
Production Request
Staff-046
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Elizabeth Andrews
Jennfer Smith
State & Federal Regulation
[phone]
Please provide the total amount spent on food, meals, snacks, coffee, and bottled water for the year
2010 and 2011 to date. Please provide ths information by month, by FERC account, and by
category, such as coffee, meals, bottled water, meeting snacks, etc.
RESPONSE:
The Company's accounting system does not have the abilty to track the information requested.
However, in attempt to provide an approximate amount for this request, the Company has
extracted all expenses that have been categorized by expenditue type "215 - Employee Business
Meals", as well as searching the accounting system for all transaction descriptions that contain in
whole or in par the following words, "coffee", "meals", "bottled water", "snacks", "cake", and
"refreshment" .
Under the following criteria noted above, the total system costs for 2010 (the twelve month period
ended December 31, 2010) was approximately $1,005,600.33, of ths amount $531,075.12 was
included in the test period. The total system expenses for the period of January 1, 2011 though
July 31, 2011 are approximately $554,841.88.
See Staff_PR_046, Attachment A for a detailed listing of these expenses.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-047
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/23/2011
Scott Morrs
Shirley Wolf
Corporate Communication
[phone]
Please provide copies of the employee newsletters issued durng 2010 and 2011 to date.
RESPONSE:
The employee newsletters are the "e.view" which is emailed weekly to all employees, and the
"View" which is delivered monthy to hourly employees, and both are also available on the
Company's intranet. Please see Staff_PR_047 Attachment A for one copy of each of the
newsletters, as a sample of the communications to the employees as they are too voluminous to
print. All prior newsletters are available for review on-site.
. The Avista e.view: August 17, 2011 Page 1 of9
ttiAvista
f'~-'t/"'j".'~"""" '.b"'~'~''''.''''''''j ,.,....'~.T6¡.-.'..,'"y.'.".,
Delivering timely news Bnd ;nførmBtiøn right to YOUf desktf1'.
Read mobile phone version
~ 2011 Avista Spokane County United Way Campaign update, auctions and raffe
.. Reminder: Q3 employee meetings in the heat of summer
~ Ask a Question: Compressed Natural Gas in vehicles
Ji Avista Team Power Outage conquers 185-mile course
~ July Value Line recipients
"" We asked. . . You answered
~ What's happening at Avista?
,. Diversity Calendar.August 17, 2011 Vol. 12, Issue 59
The weather and the competition heated up at the Hot Avista Days. Employees cooled off in the dunk
tank, and the electric line trailer demonstration displayed the power of electricity and ways to be safe
around it. In case you missed out, here's a recap of the events and the winners. Check out a photo
slides how of Hot Avista Days above.
2011 Avista Spokane County United Way Campaign update, auctions and
raffe
Earlier this month, we kicked off the 2011 Spokane County
United Way Campaign through multiple kickoff meetings and
the fun-filled Hot Avista Days. Thanks to all of you who came
out to suppOrt the United Way. The weather and the
competition heated up at the Hot Avista Days. Employees
cooled off in the dunk tank, and the electric line trailer
demonstration displayed the power of electricity and ways to
UNITED WAY CAMPAIGN INFORMATION
-Spokane County United Way Campaign
Donation Forms
-United Way auction
-United Way raffes
-Learn more about the 2011 campaign.http://avanet.avistacorp.com/news/company/eview/201 1I08-17-2011.asp 8/22/2011
Staff_PR_047 Attachment A Page 1 of 11
. The Avista e.view: August 17, 20ll Page 2 of9
be safe around it. In case you missed out, here's a recap of
the events and the winners. You can also check out a photo slideshow of Hot Avista Days.
Event Winner Scoremrte Prize
Croquet Terry Bushnell 3 $20 Hastings Gift Card
Tncycle Riding Joel Robbins 7.31 secnds Regal Movie Tickets
Portuguese Horseshoes Chrs Willams 24 points $25 Outback Gift Card
Free Throws ChnsWilliams 25 U.w. Parking Spot #2 Dec. 2011
Bean Bag Toss Maureen Olson 45 points U.W. Parking Spot #2 Nov. 2011
Hula Hoop Diane Johnson 6 min. 43 sec.$20 Starbucks Gift Card
Rope Throw Amy Parsons 14 points $20 Safeway Gift Card
Electnc Bike David Pendergraft 4.37 watts Weldon Barber
Cup Stacking John Gross 49.2 seconds $25 Sears Gift Card
Passport Drawing Yelena Goioborodko Four tickets to an EWU Men's Basketball game for the
2011/2012 season
.
There's stil more to come
We're offcially at the half-way mark of the Spokane County United Way campaign and with 39 percent of
employees donating to the United Way Campaign so far, we're neanng a 50 percent participation rate of
employees donating! There are still plenty of opportunities to give back to the community. Some of those ways
come with an added potential benefit to you such as winning a pnze from turning in your form, wearing your $1
United Way button, bidding on auction items and purchasing raffe tickets.
United Way Auction
The annual Avista Spokane County United Way aucton and raffe is going on now. All proeds from the raffe
and auction go to the United Way. Each week different auction items wil be available for online bidding. Check
out the auction items.
Week 1: Closes Thursday, Aug.18 at 4 p.m.
Week 2: Closes Thursay, Aug. 25 at 4 p.m.
Week 3: Closes Thursay, Sept. 1 at 4 p.m.
Feel free to group tdgether to bid on items! The peron
listed on the bid informtion is the person we will emaiL.
Refrsh the page oftn. Server time is the aucton time,
so plan your bids accordingly.
Winners will be notifed via email after the auction
closes. Cash, check, Visa and MasterCard can be used
for payment. Some items wll be on display in the
breezeway,
United Way raffe
With nearly 20 different raffe items to choose from. The
odds are looking good for any potential raffe ticket
holders. Tickets are only $1 each and are for sale on
Tuesdays and Thursdays from 11 :30 a.m. - 1 p.m. in
the Mission Campus Breezeway now through Sept. 7. You can check out some short videos of the
View raffe items. Electric Line Trailer demonstration above.
You can also purchase tickets from the following volunteers:.http://avanet.avistacorp.coinJnews/company/eview/201 1/08-17-2011 ,asp 8/22/2011
Staff_PR_047 Attachment A Page 2 of 11
. TIie AVIsta e.VIew: August 17,2011 Page 3 of9
Katy Cordrey
Debbie Deubel
Michele Drake
Linda Fleming
Monne Forsi
Lori Hamilton
Cheri Hirschberger
Karen Kusel
Annette Long
Karen Lorenz
Jenny McCauley
Deb Noah
Mandy Payne
Raven Perry
Bobbie-Rios-Puente
Cindy Rogers
Karen Urion
Molle Weis
Each item is an individual raffle. Be sure to add the raffe item number onto your ticket.
The 50/50 raffe is also back. Tickets are $1 and are only sold on Tuesdays and Thursdays in the Mission
Campus Breezeway from 11 :30 a.m. - 1 p.m. The 50/50 raffe is an "all cash" raffe.
All 50/50 raffe ticket purèhases go into one poL. When the pot grows to be $1,000, the winning ticket holder
wil win $500 and the other $500 goes to the United Way.
All raffe winners wil be drawn at the Thank You Event at the Mission Campus on Sept.7.
Good luck, and remember to have fun and give generouslyl
If you have questions about the auction and raffe, please contact Jenny McCauley at extension 2303, Karen
Kusel at extension 2872 or Lori Hamilton at extension 4846.
(Back to top).Reminder: Q3 employee meetings in the heat of summer
The Q3 employee meetings wil begin. this week. Enjoy a nice. cool air-conditioned meeting room while Dennis
Vermillon and Kelly Norwood discuss with you the hot topics facing Avista today. Vermilion wil host the
meeting and review the state of the company. including Perfrmance Excellence. Norwood will give you the
run down on rates and answer some of those common questions you may hear from mends. family or
customers about Avista's rate fiings.
Click on one of the meetings below to get it on your calendar. To save a meeting to your Microsoft Outlook
Calendar, select a meeting below, click open. then click save.
19: Q3 EMPLOYEE MEETINGS 22: Q3 EMPLOYEE MEETING 23: Q3 EMPLOYEE MEETINGS
7:30 - 8:30 a.m. Lewiston 7:30 - 8:30 a.m. Mission
Campus Auditorium
(The four meetings below wereoriginally set for Aug. 17)
7 - 8 a.m. Dollar Road9:30 -10:30 a.m. Pullman
1:15 - 2:15 p.m. Medford 9 - 10 a.m. Mission Campus Auditorium
Noon - 1 p.m. Spokane Valley Contact
Center
2 - 3 p.m. Coeur d'Alene
(Back to top)
_~,~.__,,_.._.___..___.,_... ._.,._._"......N~~_~.._~_,_.____."____..~n...._..-...__.~.._____.~v__..__._._'____.
Ask a Question: Compressed Natural Gas in vehicles.http://avanet.avistacorp.com/news/company/eVIew/2011/08-17-2011.asp 8/22/2011
StafCPR_047 Attachment A Page30f11
The A vIstae. view: August 17, 2011 Page 4 of9.Question: Years ago a number of fleet vehicles ran on natural gas.
Why don't we do that again?HAVE A BURNING QUESTION?
Browse the Ask a Question Archives
to seek an answer.Answer: There have been several changes in the market for
transportation fuels that make Compressed Natural Gas (CNG) a
more competitive alternative now than in the past. For example, the You can also ask a question or go to
long-term outlook for natural gas supply is stronger and less volatie, the AVAnet home page and click onthe "Ask a Question" icon on thewhile the risks and costs of oil-based fuels continue to rise. Earlier b tt . ht
this year, we assembled a team to take a fresh look at the status of 0 om ng .
CNG as a vehicle fueL. Chris Schlothauer, fleet manager, Ken Boni, energy solutions manager, Greg Rahn
strategic initiatives manager, Kris Ransom, accunt executive II. Dave Holmes applied research and
development manager and Dave DeFelice, senior business analyst/strategist found that eNG is very likely to
be a competitive alternative in several, but not all, situations. As a result of their work, Avista is now planning
the selective reintroducton of CNG vehicles Into our fleet. Please watch for more detailed communications
about CNG in an upcoming issue of e.view.
-Roger Woodworth
Chief Strategy Offcer
(Back to top)
.
The team poses at the finish line in Sandpoint aftr receiving
their participant T-shirt and race medals.
Avista Team Power Outage conquers iS5-mUe course
Employee, friend and family teamtake 34thplaee
Starting in the wee hours of Fridi:y, Aug. 12 through the dark (and also wee) hours of Saturday, Aug. 13.
Avista Team Power Outage, electrfied the Spokane to Sandpoint relay course. Twelve Avista employees,
family and friends took on the 185-míle course which started at the top of Mt. Spokane. ran through downtown
Spokane, Post Falls and Coeur d'Alene before finishing in Sandpoint, Idaho.
The team topped more than half the field, finishing a blistering 34th place, out of 79 road-weary teams at a
time of 26 hours and 38 minutes. For comparison sake, the winning team finished at 20 hours and 31 minutes.
while the last place team rolled in at 32 hours and 18 minutes..Here's how the relay works. The 12-member team is divided into two vans of six runners and a driver. The first
http://avanet.avistacorp.com/newslcompany/eview/2011108-17-2011.asp 8/22/2011
StafCPR_047 Attachment A Page 4 of 11
. The Avista e.view: August 17,2011
van runs six consecutive legs of the relay. Each runner's leg ranges from approximately three to seven miles.
After the first set of legs is run, the team hands off to a second van of hopefully well-rested runners who run
the next six legs. The vans continue to leap.frog each other throughout the day and night, non-stop.
Tomfoolery. merriment and very litte sleep are had along the way.
Each team provides the race with volunteers to staff exchange points along the course. Several Avista
employees staffed the exchange point on the Centennial Trail near Avista's Mission Campus.
The runners
Avista employees: Speed Fitzhugh, Mary Jensen, Dan Kolbet, Adam Munson, Anna Scarlett, Brandl
Smith and Rich Stevens. Friends and family: Mike Crowley, Terry Durkin, Tony Giannetto, Dave Lund and
Nicole Lund.
Volunteers
Avista employees: Jessie Wuerst, Annette Long and Shirley Wolf. Friends and family: Trish Fitzhugh, Ben
Fitzhugh. Rene' Wiley, Skylar Wiley and Cashus Wiley.
Drivers
Avista employee: Jeff Brune. Friends and Family: Ron Jensen and Ty Scarlett.
(Back to top)
July Value Line recipients
Individuals can always recognize others at Avista for a job well done using Value-Une. Learn how to send a
Value-Line..Congratulations to Robin Bekkedahl and Christopher George for being June Value-Line Winners.
Listed below are all the employees who received "Thank You's' from fellow employees in the month of July.
Kelly Ackley Christopher George Theresa Nanny
Robin Bekkedahl John Gibson Jerr Rounsvile
Shawn Bonfield David Howell Kayla Trabun
Nancy Carrll Kevin Kohler Rick Vermeers
Debra Denney Ryan Krasselt TirrWacker
Joshua DiLuciano Richard Lamb
(Back to top)
~~__~.~_"_"_,_""~_,,v.'" ._.__.,_,_..........~...".~_....__.,.__.~___""_~_.__~._.~...~.,~_.._..._,--,,-~-"_.~-~._-_...._.._...._--'-
We asked... You answered
What are you looking forward to the most during the United Way Campaign?
Giving back to our community 29%
The kickoff meetings 1%
Hot Avlsta Days 8%
The raffe and auction 16%
.http://avanet.avistacorp.comlnewslcompany/evewI2011108-17-201 l.asp
Staff_PR_047 Attachment A
Page 5 of9
8/22/2011
Page 5 of 11
The Avista e.view: August 17,2011 Page 6of9.All of the above (Most popular answer)42%
Other 5%
Total responses 238
2011 Spol(ane County United Way Campaign
Your donation makes a big Impact. Remember to fill out your donation forms
Anyone in the company can be a donor to United Way. The easiest way to show your
support is to fill out your form and contribute through payroll deduction. A donation of $5 a
pay period will provide much-needed counseling to a battered woman. A payroll deduction
of $15 per pay period wil provide 130 hot meals to homebound seniors.
While the gift of helping others is the best incentive, this year we have some other
amazing incentives for contributing. When you make a donation on your form, you are
entered Into a drawing for prizes such as Gonzaga Men's Basketball tickets, premium
parking spaces, a Spokane Chiefs luxury suite package and more.
Leam more about the Avista Spokane County United Way effort.
(Back to top)
What's happening at Avista?.For specific times and information aboutthese events, click on "Master Calendar" on
Outlook under All Public Folders. Any employee may post an event or activity to The
Master Calendar. The event or activity must be open to all Avista employees. Please
use peronal Outlook calendars for individual events or schedules. Thank you.
August
18: last day tabid on Spokane County United Way Campaign Auction Week One Items.
The annual United Way aucton is going on now. All procedS from the auction go to the United
Way. Each week diferent auction items wil be available for online bidding. Check out the auction
items. Bidding closes at 4 p.m. on Aug. 18.
18: Spokane County United Way Campaign raffe tickets for sale. Tickets are only $1 each
and are for sale on Tuesdays and Thursdays from 11:30 a.m. -1 p.m. in the Mission Campus
Breezeway now through Sept. 7. You can also buy raffe tickets from volunteers. View raffe
items. All proceeds from the raffes go to the United Way.
19: Q3 Employee Meetings. To save a meeting to your Microsoft Outlook Calendar, select a
meeting below, click open, then click save.
. 7:30 - 8:30 a.m. Lewiston
. 9:30 - 10:30 a.m. Pullman
. 1:15-2:15p.m.Medford
.19: Funeral service for WWP retiree Earl Davenport. The funeral service wil be held in
Colvile, Friday, Aug. 19 at 11 a.m. at the Colvile Community Church. 930 S. Elm St. Colville,
btt://avanetavistarp.com/news/company/eview/2011/08-17-2011.asp 8/22/2011
StafCPR_047 Attchment A Page 6 of 11
The A vista e. view: August 17, 2011.Wash. If you have questions or want more information, please contact Plant Materials Person
Holly Larson at extension 1508.
22: Q3 Employee Meeting. To save a meeting to your Microsoft Outlook Calendar, select a
meeting below, click open, then click save;
. 7:30 - 8:30 a.m. Mission Campus Auditorium
23: Q3 Employee Meetings. To save a meeting to your Microsoft Outlook Calendar, select a
meeting below, click open, then click save.
. 7 - 8 a.m. Dollar Road
. 9 -10 a.m. Mission Campus Auditorium
. Noon - 1 p.m. Spokane Valley Contact Center
. 2 - 3 p.m. Coeur d'Alene
23: Spokane County United Way Campaign raffle tickets for sale. Tickets are only $1 each
and are for sale on Tuesdays and Thursdays from 11:30 a.m. -1 p.m. in the Mission Campus
Breezeway now through Sept. 7. You can also buy raffe tickets from volunteers. View raffle
items. All proceds from the raffes go to the United Way.
25: Spokane County United Way Campaign raffe tickets for sale. Tickets are only $1 each
and are for sale on Tuesdays and Thursdays from 11 :30 a.m - 1 p.m. in the Mission Campus
Breezeway now through Sept. 7. You can also buy raffe tickets from volunteers. View raffe
items. All proceeds from the raffes go to the United Way.
.25: Last day to bid on Spokane County United Way CampaIgn Auction Week Two Items.
The annual United Way auction is going on now. All procds from the auction go to the United
Way. Each week different auction items will be available for online bidding. Check out the auction
items. Bidding closes at 4 p.m. on Aug. 25.
30: Spokane County United Way Campaign raffe tickets for sale. Tickets are only $1 each
and are for sale on Tuesdays and Thursdays from 11 :30 a.m. - 1 p.m. in the Mission Campus
Breezeway now through Sept. 7. You can also buyraffe tickets from volunteers. View raffe
items. All proeeds from the raffes go to the United Way.
September
1: Last day to bid on Spokane County United Way Campaign Auction Week Three Items.
The annual United Way auction is going on now. All proceeds from the auction go to the United
Way. Each wéek different auction items wil be availabie for online bidding. Check out the auction
items. Bidding closes at 4 p.m. on Sept. 1.
1: Spokane County United Way Campaign raffe tickets for sale. Tickets are only $1 each
and are for sale on Tuesdays and Thursdays frm 11:30 a.m. - 1 p.m. in the Mission Campus
Breezeway now through Sept. 7. You can also buy raffe tickets from volunteers. View raffe
items. All proceedS from the raffes go to the United Way.
2: Spokane County United Way Pledge Forms due. Anyone in the company can be a donor to
United Way. The easiest way to show your support is to fill out your form and contribute through
payroll deduction. A donation of $5 a pay period will provide much-needed counseling to a
battered woman. A payroll deduction of $15 per pay period wil provide 130 hot meals to
homebound seniors. Learn more.
.6: Spokane County United Way Campaign raffe tickets for sale. Tickets are only $1 each
and are for sale on Tuesdays and Thursdays from 11:30 a.m. -1 p.m. in the Mission Campus
Breezeway now through Sept. 7. You can also buy raffe tickets from volunteers. View raffe
items. All proceeds from the raffes go to the United Way.
htt://avanet.avistarp.com/news/company/eview/2011/08~ 17-2011.asp
StafCPR_047 Attchment A
Page 7 of9
8122/2011
Page 7 of 11
The Avista e.view: August 17,2011.
.
.
7: Spokane County United Way Campaign Thank You event.
(Back to top)
Diversity Calendar
By Avista Diversity Ambassadorsrt's always the season
to celebrate dtversity!
August
17: Proklamasi Kermerdekaan (Independence Day) (Indonesia) Celebrates proclaimed
independence from Dutch colonial rule in 1945. After several years of fighting, Indonesia was
formally granted autonomy on December 27,1949.
19: Jeshn (Independence Day) (Afghanistan) Though never a British colony, the British
controlled Afghanistan's foreign policy due to an agreement signed by a former Afghan king.
The Third Angio~Afghan War ended this agreement in 1919.
22: Janmashtaml (Hlndu) A new moon festival celebrated with fasting in honor of the Hindu
deity Lord Krishna.
August local diversity events and activities
17: Diversit Recruitment Committe. Time: Employers ~ 2:30 - 4:30 p.m. I Jolrseekers - 3-
4:30 p.m. Location: WorkSource, 130 S Arthur Dr. Spokane. Cost This event is free and open to
the public, no need to RSVP, just show up. For more information, call Heather Kvokov (509) 477-
2125 or Brittany Kirking at [phone].
17: Parents. Familes and Friends of Lesbians, Gays, Bi.Sexual and Transgender Persons
(PFLAG) Support Group. Time: 7 p.m. - midnight. Location: Bethlehem Lutheran Church, 2715
S Ray Ct. Spokane. Cost: Free. For more information call [phone] or [phone],
email pflagspokane~hotmaii.com or visit their website atww.pflagspokane.org.
18: Taste of Cougar Nursing! Join alumni, fiiend and the community to honor exceptional
students and faculty by raising funds for student scholarships. There will be wine tasting, silent
auction, live music, and hors doeuvres. Time: 5 p.m. - 7 p.m. Loction: Riverpoint Campus,
Nursing Building, Garden Level. Cost: $35 per person. RSVP to spok.nurse.dean~wsu.edu
18: Concert in the Park - Sid he. Tapestr of folk, classical, and world music. Location: Coeur
d'Alene Park in Browne's Addition. Time: 6 p.m. Cost: Free. For more information visit
ww.brownesadditìonconcerts.com.
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-Ol 1 AVU-G-11-01
IPUC
Production Request
Staff-051
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Elizabeth Andrews
Jenifer Smith
State & Federal Regulation
[phone]
Please provide a listing oflicenses paid for by the Company, such as PE, CPA, Legal, etc.,
included in the test year by FERC account and sub-account included in the test year.
RESPONSE:
Please see StafCPR_051, Attachment A for a listing of all expenses paid for licenses included in
the test year.
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-052
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
Please provide the audit workpapers from the external auditors for 2010.
RESPONSE:
08/22/2011
Elizabeth Andrews
Adam Munson
Accounting
[phone]
Audit workpapers were reviewed on site with Deloitte & Touche durng the staff visit.
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/1912011
Scott Kinney
Waren Clark
Trans. Servces
[phone]
IDAHO
AVU-E-11-01 1 AVU-G-ll-01
IPUC
Production Request
Staff-053
REQUEST 53:
Please explain why the amount biled in 2011 from NortWester Energy for O&M costs
associated with the Colstrp transmission system have increased over 26% from the 2010 test year.
Please provide any and all documentation supporting this adjustment described on page 4 of Mr.
Kinney's direct testimony.
RESPONSE:
A vista is a parial owner of the Colstrp transmission system that is comprised of two line
segments. These segments are the Colstrp to Broadview #A and #B lines and the Broadview to
Townsend #1 and #2 lines. Avista has a different ownership share in each section (10.19% and
12.14% respectively). When the O&M budget is created for the full facilties, Avista's share of the
O&M budget can change from year to year due to where the work is anticipated to take place and
which projects are approved for that year.
The original 2010 O&M budget forecast associated with Avista's portion of the Colstrp
transmission system was $536,171. Durng the 2010 test year, we received favorable varances on
the proactive work performed on the Broadview to Townsend #1 and #2 Lines, which was a
combination of the spacer replacement project and anode replacement project. Ths combined with
other favorable varances we experenced durng the 2010 test year netted a reduction in the O&M
costs with the actuals coming in for 2010 at approximately $443,000.
The original 2012 O&M budget forecast associated with Avista's portion of the Colstrip
transmission system was $560,000. Recent information obtained from NortWester Energy has
revised the 2012 O&M to approximately $514,000, or an increase of 16% from the 2010 actuals.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-054
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/1912011
Scott Kinney
Scott Kinney
Engineerng
[phone]
Please provide a complete listing of the $886,000 of expenditures the Company incured for the
CNC transmission project. Please include date, amount, vendor, a brief description of the expense,
and how the amounts were allocated to Idaho. Reference Kinney direct testimony, page 17.
RESPONSE:
Please see StafCPR _054 Attachment A for a listing of the expenditues. The Company charged
these costs to a suspense project for the years 2007-2010. For puroses ofthis case, the costs were
allocated between Washington and Idaho using the Company's PIT ratio listed in the results of
operations report in Andrews workapers section b of65.16% allocated to Washington and34.84%
allocated to Idaho. Please see Andrews workpapers section PF5 for the calculation of how these
costs were split between Washington and Idaho.
Avist
PG&E Transmission Line 2010.Proiect Number 7n05091
Task Number 186200
PG&Ecanada to N
Proiec Dese Cal Transm
.
Sum of Transaction Amount Jurisdicton servce
iz Grand Total
Accountino Year Accuntino Peiod Vendor Name ITransaction Desc iz
2007 200705 -I-2.622.48 2,622.48
- Total 2622.48 2,622.48
CORP CREDIT CARD FUGHT - DON KOP 516.83 516.83
FUGHT - SCOTT WAPLES 516.83 516.83
FUGHT CHANGE - SCOTT WAPLES 21.50 21.50
CORP CRDIT CARD Total 1055.16 1,055.16
200106 -I-1254.97 1254.97
- Total 1254.97 1254.97
200707 UTLI SYSTM EFFICIENCIES INC iiaCK OFF MTG AVA FOR CANADA PA 4603.71 4603.71
UTLI SYSTM EFFICIENCIES INC Total 4603.71 4603.71
200708 UTLI SYSTM EFFICIENCIES INC IPG & E TO CANADA 8,640.00 8640.00
UTLI SYSTM EFFICIENCIES INC Totl 864.00 8640.00
200709 UTLI SYSTM EFFICIENCIES INC IPG &E TO CANADA 15110.97 15110.97
UTLI SYSTM EFFICIENCIES INC Totl 15110.97 15110.97
200710 SCOTT A WAPLES Meals 12.75 12.75
Parkina 7.00 7.00
SCOTT A WAPLE Totl 19.75 19.75
UTLI SYSTM EFFICIENCIES INC IPG & E TO CANADA 120.00 120.00
UTLI SYSTM EFFICIENCIES INC Total 120.00 120.00
200711 -1-1.636.48 1636.8
- Totl 1,636.48 1636.48
CORP CREDIT CARD AIRFARE, DON K TRNSMISSION ST 532.40 532.40
AIRFARE-DON K. PG & E STERING 453.60 453.60
CORP CRDIT CARD Total 986.00 986.00
200712 -1-4.500.31 4,500.31
- Total 4.500.31 4.500.31
RANDALL 0 CLOWARD cab Fare 4.00 4.00
Meals 8.50 8.50
Parking 8.50 8.50
RANDALL 0 CLOWARD Total 21.00 21.00
UTLI SYSTM EFFICIENCIES INC IPG & E CANADA TO N CAL 2.880.00 2,880.00
UTLI SYSTM EFFICIENCIES INC Total 2,880.00 2880.00
2007 Total 44.050.83 44050.83
2008 200802 -I-2563.25 2563.25
- Total 2,563.25 2563.25
CORP CREDIT CARD ITCKE FOR SCOTT WAPLES 615.00 615.00
CORP CREDIT CARD Totl 615.00 615.00
200803 -1-3283.70 3,283.70
- Total 3283.70 3,283.70
CORP CREDIT CARD PGE MEETNG 787.45 787.45
TICK FOR SCOTT WAPLE 661.94 661.94
TIKE FOR SCOTT WAPLES 139.00 139.00
US TRVEL SERVICE FEE-SCOTT 15.00 15.00
CORP CREDIT CA Total 1603.39 1603.39
SCOTT A WAPLES Lodging 313.80 313.80
Meals 67.90 67.90
Mise 4.00 4.00
Parklna 7.25 7.25
SCOTT A WAPLE Totl 392.95 392.95
UTLI SYSTM EFFICIENCIES INC IPG&E CANAA TO NW 2898.00 2898.00
UTLI SYSTM EFFICIENCIES INC Totl 2898;00 2,898.00
200804 -1-704.25 704.25
- Total 704.25 704.25
CORP CREDIT CARD AIRFARE - DON KOPCNSKI - S 241.50 241.50
TICKE FOR SCOTT WAPLE-DIFF 1.00 1.00
TICKET FOR SCOTT WAPLES-US T 25.00 25.00
CORP CREDIT CARD Totl 267.50 267.50
DAVID C JAMES Airfare 129.00 129.00
Meals 15.00 15.00
Parkna 7.25 7.25
DAVID C JAMES Total 151.25 151.25
DON KOPCNSKI IParklna 8.75 8.75
DON KOPCNSKI Total 8.75 8.75
SCOTT A WAPLES
IMeals
4.65 4.65
Mise 12.75 12.75
Parking 21.75 21.75
.
StafCDR_054 Attchment A.xls Page 1 of6
.
.
.
2008 200804 SCOn- A WAPES Total 39.15 39.15
200805 -I-4.512.89 4,512.89
- Total 4.512.89 4,512.89
CORP CRDIT CAD mCKET FOR SCOn- WAPLE 221.00 221.00
CORP CRDI CAD Total 221.00 221.00
ENTRPRISE RENT A CA i DAVE JAMES 62.37 62.37
ENTRPRSE RENT A CAR Total 62.37 62.37
SCTT A WAPLE Meals 48.40 48.40
Parkno 21.75 21.75
SCn- A WAPLE Totl 70.15 70.15
UTLI SYSTM EFFICIENCIES INC PG&E CANADA ATO NW 4545.49 4545.49
UTLI SYSTM EFFICIES INC Totl 4545.49 4545.49
200806 -I-3605.11 3605.11
- Total 3605.11 3605.11
CORP CRDIT CARD AGENT FEE FOR SCOTT WAPLES TIC 30.00 30.00
TICKET FOR SCOTT WAPLE 542.24 542.24
TICKE FOR TRCY ROlSAD 155.00 155.00
CORP CREDIT CARD Total 727.24 727.24
200807 -I-4,675.69 4675.69
- Total 4675.69 4,675.69
CORP CREDIT CARD AGENT FEE FOR SCOn- WAPLES TIC 15.00 15.00
PG&E STERING TEM MTG-SON.KOP 474.44 474.44
TICKE FOR SCOn- WAPLES 209.00 209.00
CORP CREDIT CARD Total 698.44 698.44
DON KOPCSKI i Parking 8.75 8.75
DON KOPCZNSKI Totl 8.75 8.75
SCOn- A WAPLE Meals 4.24 4.24
Mise 12.75 12.75
Parklno 29.00 29.00
SCOn- A WAPLE Total 45.99 45.99
200808 -I.2.639.28 2.639.28
. Total 2.639.28 2,639.28
CORP CREDIT CARD AGEN FEE FOR scoo WAPLE TIC 15.00 15.00
MEAL FOR PG&E MTG, SCOTT WAPLE 145.00 14S.00
TICKET FOR SCOn- WAPLES 714.00 714.00
CORP CREDIT CARD Total 874.00 874.00
DON KOPCZNSKI Meals 36.00 36.00
Parkno 17.50 17.50
DON KOPCSKI Total 53.50 53.50
SCOTT A WAPLE Mise 4.25 4.25
Parkno 7.25 7.25
SCOn- A WAPLE Totl 11.50 11.50
200809 -i-1778.94 1,778.94
- Total 1.778.94 1778.94
COR CREDIT CARD IAIRFARE DAVE JAMES PORllND 8/239.00 239.00
CORP CREDIT CARD Total 239.00 239.00
DAVlDCJAMES Parklno 6.25 6.25
DAVID C JAMES Total 6.25 6.25
200810 --10649.57 10649.57
- Total 10649.57 10649.57
CORP CRDIT CARD AGENT FEE S WAPLES 25.00 25.00
AIRFARE DAVE JAMES TO PORTlD 197.00 197.00
DON K AIRFARE TO VANCOUVER BC 494.24 494.24
JUDY COLE-PG&E TRNSPORTATION 201.8 201.38
TICKET S WAPLES 35.00 35.00
CORP CREDIT CARD Total 952.62 952.62
DAVID C JAMES Lodging 108.22 108.22
Meals 39.00 39.00
Parkino 23.75 23.75
DAVID C JAMES Total 170.97 170.97
DON KOPCNSKI Cab Fare 47.00 47.00
Parking 17.50 17.50
DON KOPCZNSKI Total 64.50 64.50
NORTHES POWER POOL IPG&E CANADA TO N CA 10889.10 10889.10
NORTHES POWER POOL Total 10,889.10 10889.10
SCOn- A WAPLES Meals 65.79 65.79
Mise 4.25 4.25
Parkino 7.25 7.25
SCOn- A WAPLES Totl 77.29 7729
200811 -I-8,849.63 8,849.63
- Total 8.849.63 8,849.63
CORP CREDIT CARD AGENT FEE FOR SCOn- KINNEY TIC 15.00 15.00
FL T FOR JUDY COLE PG&E MTG 136.00 136.00
FLT FOR UNDA HONES PG&E MTG 36.00 36.00
FLT FOR UNDA JONES PG&E MTG 100.00 100.00
JUDY AIRFARE FOR PG&E MTG 243.00 243.00
JUDY COLE PG&E 191.00 191.00
JUDY COLE PG&E FIRM INTRVIEWS 201.00 201.00
StafCDR_054 Attchment A.xls Page 2of6
.
.
.
2008 200811 CORP CREDIT CARD JUDY'S ROOM FOR PG&E MTG 536.26 536.26
PERMIT/LEGAL TE MTG PORTlNS 197.00 197.00
TICKE FOR SCOTT KINNEY - PG&E 139.00 139.00
TRNSMISSION UNE COMMUNICATIO 201.00 201.00
CORP CREDIT CARD Totl 1995.26 1995.26
NORTHWES POWER POL 1 PG&E CANADA TO NO CAUF 6875.00 6875.00
NORTHWES POWER POOL Totl 6875.00 6,75.00
PACIFIC GA &. ELECTC COMPANY ICANADA-NO CA TRNSMISSION UNE 292359.00 292359.00
PAOFIC GA &. ELEC COMPANY Total 292359.00 292359.00
200812 -1-3045.52 3045.52
- Total 3045.52 3045.52
CORP CREDIT CARD IWells Farao cc Pavment 1,987.84 1987.84
CORP CREDIT CAD Totl 1987.84 1987.84
DAVID C JAMES Meals 20.00 20.00
Parklna 6.25 6.25
DAVID C JAM Totl 26.25 26.25
DON KOPCNSKI Airfare 581.00 581.00
Parking 8.75 8.75
DON KOPCSKI Total 589.75 589.75
JUDIT L COLE Meals 142.49 142.49
Parkna 47.50 47.50
JUDIT L COL Total 189.99 189.99
UNDAMJONES IParklng 7.25 7.2S
UNDA M JONES Totl 7.25 7.25
PACIFIC GAS &. ELEC COMPAN ICONTCT/STAGE 1 AGREEMENT 73500.00 73500.00
PAOFIC GA &. ELEC COMPANY Total 73,500.00 73500.00
SCOTT J KINNEY Meals 12.05 12.05
Parking 7.25 7.25
TiPS 5.00 5.00
SCOTT J KINNEY Total 24.30 24.30
2008 Total 449.556.62 449,556.62
2009 200901 -1-2739.13 2.739.13
- Total 2.739.13 2739.13
200902 -1-4.916.63 4,916.63
- Totl 4.916.63 4,916.63
CORP CRDIT CARD IWells Farao cc Payment 989.00 989.00
CORP CREDIT CA Totl 989.00 989.00
DAVID C JAMES Airfare 119.20 119.20
Parkng 7.50 7.50
DAVID C JAMES Total 126.70 126.70
DON KOPCSK Airfare 253.20 253.20
Parkna 17.75 17.75
DON KOPCNSKI Total 270.95 270.95
PAUL J KIMMELL IMileage 165.00 165.00
PAUL J KIMMELL Total 165.00 165.00
200903 --4064.53 4064.53
- Total 4064.53 4064.53
CORP CREDIT CARD IWells Farao cc Pavment 1721.80 1721.80
CORP CREDIT CARD Totl 1721.80 1721.80
DAVIS WRIGIf TREMAINE LLP ITRNSMISSION PROJECT 1190.00 1190.00
DAVIS WRIGIf TREMAINE LLP Total 1,190.00 1,190.00
DON KOPCZYNSKI Airfare 247.80 247.80
Parkna 9.00 9.00
DON KOPCSK Totl 256.80 256.80
JUDIT L COLE Meals 7.44 7.44
Parkng 18.00 18.00
JUDIT L COLE Total 25.44 25.44
PAUL J KIMMELL Cab Fare 46.50 46.50
loging 17325 173.25
Mileage 247.50 247.50
Parking 21.75 21.75
PAUL J KIMMELL Total 489.00 489.00
SCOTT A WAPLES Meals 50.72 50.72
Parklno 7.50 7.50
SCOTT A WAPLES Total 58.22 58.22
SCOT J KINNEY Meals 28.74 28.74
Parklna 7.50 7.50
SCOTT J KINNEY Totl 36.24 36.24
200904 -1-4.261.48 4.261.48
- Total 4.261.48 4.261.48
CORP CRDIT CARD IWells Farao cc Payment 139.20 139.20
CORP CREDIT CA Total 139.20 139.20
DAVID C JAMES IParkna 7.25 7.25
DAVID C JAMES Total 7.25 7.25
PAOFIC GA &. ELEC COMPANY 1 SERVICES 58,800.00 58,800.00
PAOFIC GA &. ELECTC COMPANY Total 58.800.00 58,800.00
200905 -1-6.034.95 6,34.95
-Total 6,034.95 6,034.95
StafCDR_054 Attchment A.xls Page 30f6
.
.
.
2009 200905 CORP CREDIT CARD IWells Farao ee PaYment 330.0 330.0
CORP CREDIT CARD Totl 330.40 330.40
DAVID C JAMES Airfare 99.20 99.20
Parkno 7.50 7.50
DAVID C JAMES Total 106.70 106.70
PAUL J KIMMELL Meals 40.53 40.53
Mneage 330.00 330.00
Parkno 14.50 14.50
PAUL J KIMMELL Total 385.ü 385,0
SCOTT A WAPLE Mise 4.25 4.25
Parino 7.50 7.50
SCOTT A WAPLES Total 11.75 11.75
200906 -1-6,521.72 6521.72
- Total 6521.72 6521.72
CORP CREDIT CARD IWells Farao cc Payment 885.00 885.00
CORP CREDIT CA Total 885.00 885.00
SCOTT A WAPLES Meals 45.05 45.05
MI 4.25 4.25
Parldno 15.00 15.00
SCOTT A WAPLE Total 64.30 64.30
200907 -1-6647.51 6,647.51
- Total 6647.51 6.647.51
AZR'S FOOD SERVICE i MEA/CATERING 24.35 24.35
AZR'S FOOD SERVICE Total 24.35 24.35
CORP CREDIT CARD IWells Farao cc Pavmnt 578.95 578.95
CORP CREDIT CARD Totl 578.95 578.95
DAVID C JAMES Meals 95.76 95.76
Parklna 14.50 14.50
DAVID C JAMES Total 110.26 110.26
EAGLE HEUCOPTRS IPOWER UNE INSPECON 3.915.00 3.915.00
EAGLE HEUCOPTRS Total 3.915.00 3,915.00
JUDIT L COLE Meals 11.58 11.58
Parkng 9.00 9.00
JUDIT L COLE Totl 20.58 20.58
PAUL J KIMMELL Mileage 82.50 82.50
Parkina 7.25 7.25
PAUL J KIMMELL Total 89.75 89.75
SCOTT A WAPLES IParklna 7.25 7.25
SCOTT A WAPLES Total 7.25 7.25
200908 -I-2.322.95 2322.95
- Total 2,322.95 2322.95
CORP CRDIT CARD IWells Farao cc Payment 1013.80 1013.80
CORP CREDIT CARD Total 1.013.80 1013.80
PAOFIC GA & ELECTC COMPANY ISERVICE 59,638.00 59,638.00
PACIFIC GAS & ELECTC COMPAN Total 59638.00 59638.00
PAUL J KIMMELL Lodging 89.86 89.86
Meals 28.69 28.69
Mileage 165.00 165.00
Parkina 7.25 7.25
PAUL J KIMMELL Total 290.80 290.80
SCOTT A WAPLES loging 130.50 130.50
Meals 78.78 78.78
Mise 17.00 17.00
Parklno 30.00 30.00
SCTT A WAPLES Total 256.28 256.28
200909 -i-6233.85 6233.85
- Total 6233.85 6233.85
CORP CREDIT CARD IWells Fargo cc Payment 438.40 438.40
CORP CREDIT CARD Totl 438.40 438.40
DAVID C JAMES Meals 8.79 8.79
Parklna 14.50 14.50
DAVID C JAMES Total 23.29 23.29
PAUL J KIMMELL Lodging 29.24 29.24
Meals 17.26 17.26
Mileage 506.00 506.00
Parkina 19.00 19.00
PAUL J KIMMELL Total 571.50 571.50
SCOTT A WAPLES Lodging 301.74 301.74
Meals 11.50 11.50
Mise 10.00 10.00
Parking 15.00 15.00
SCOTT A WAPLES Total 338.24 338.24
200910 .I-7738.54 7,738.54
- Total 7,738.54 7738.54
CORP CREDIT CARD IWells Farao ee Payment 863.30 863.30
CORP CREDIT CARD Total 863.30 863.30
PACIFIC GAS & ELECTC COMPANY I PAYMENT NO.5 TRNSMISSION ST 148.000.00 148,000.00
PAOFIC GA & ELECTC COMPANY Total 148,000.00 148,000.00
Staff_OR_054 Attchment A.xls Page 4 of6
.
.
.
2009 200910 SCOTT A WAPLES IParkng 7.50 7.50
SCOTT A WAPLES Totl 7.50 7.50
200911 -I-1370.45 1370.45
. Total 1370.45 1370.45
CORP CREDIT CARD NOVEMER CREDIT CARD 205.90 205.90
Wells Fargo cc Paymnt 668.00 668.00
CORP CRDIT CARD Total 873.90 873.90
KENNET L SWEIGART Cab Fare 20.00 20.00
Meals 20.00 20.00
Parklna 10.00 10.00
KENNET L SWEIGAT Total 50.00 SO.OO
SCOTT A WAPLE Loging 455.74 455.74
Meals 93.39 93.39
Parking 22.SO 22.50
SCOTT A WAPLE Total 571.63 571.63
200912 -1-3271.86 3,271.86
- Total 3271.6 3271.86
CORP CREDIT CA IWells Fargo cc Payment 382.20 382.20
CORP CREDIT CARD Total 382.20 382.20
DON KOPCZNSKI Airfare 369.60 369.60
Cab Fare 83.00 83.00
Loing 130.69 130.69
Meals 15.00 15.00
Parkna 27.00 27.00
DON KOPCNSKI Total 625.29 625.29
JUDIT L COLE IMeals 88.09 88.09
JUDIT L COLE Total 88.09 88.09
KENNET L SWEIGART Meals 12.00 12.00
Parking 10.00 10.00
KENNET L SWEIGART Total 22.00 22.00
PAOFIC GAS & ELECTC COMPAN IPMT NO.6 PER AGREEMENT 32422.00 32422.00
PAOFIC GA & ELEC COMPANY Total 32422.00 32422.00
SCOTT A WAPLES Meals 16.20 16.20
Parkng 15.00 15.00
SCOTT A WAPLE Total 31.20 31.20
2009 Total 373435.94 373,435.94
2010 201001 -I-4696.63 4696.63
- Total 4696.63 4696.63
HOUDAY INN SPOKANE AIRPRT IBANOUET ROOM RENTALFOOD/DRINK 895.10 895.10
HOUDAY INN SPOKANE AIRPORT Total 895.10 895.10
SCOT A WAPLES Lodging 236.72 236.72
Meals 208.56 208.56
Mise 10.00 10.00
Parkng 45.00 45.00
SCOTT A WAPLES Totl 500.28 500.28
201002 -1-7947.12 7947.12
- Total 7947.12 7,947.12
CORP CREDIT CARD IWells Faroo cc Paymnt 911.60 911.60
CORP CRDIT CARD Totl 911.60 911.60
SCOTT A WAPLS Loging 248.33 248.33
Meals 15.12 15.12
Mise 16.20 16.20
Parklna 22.50 22.50
SCOTT A WAPLE Totl 302.15 302.15
TRCY L ROLSAD Mileage 189.75 189.75
Parkina 4.75 4.75
TRCY L ROLSAD Total 194.50 194.50
201003 -i-1629.15 1629.15
- Total 1629.15 1629.15
CORP CREDIT CARD IWells Faroo cc Payment 512.05 512.05
CORP CREDIT CARD Total 512.05 512.05
SCOTT A WAPLES Meals 20.39 20.39
Parking 22.50 22.50
SCOTT A WAPLES Totl 42.89 42.89
201004 CORP CREDIT CARD Wells Faroo cc Payment 279.40 279.40
CORP CREDIT CARD Totl 279.40 279.40
SCOTT A WAPLES Parkina 7.50 7.50
SCOTT A WAPLES Total 7.50 7.50
201005 CORP CREDIT CARD MAY 2010 CREDIT CAD TRSACT 165.40 165.40
CORP CRDIT CARD Total 165.40 165.40
201006 CORP CREDIT CARD Wells Fargo cc Payment 143.40 143.40
CORP CREDIT CARD Totl 143.40 143.40
201008 CORP CREDIT CARD Wells Faroo cc Payment 722.30 722.30
CORP CREDIT CARD Total 722.30 722.30
SCOTT A WAPLES Meals 4.99 4.99
Parkng 7.50 7.50
SCOTT A WAPLS Totl 12.49 12.49
201010 CORP CREDIT CARD IWells Fargo cc Payment 155.00 155.00
Staff_DR_054 Attachment A.xls Page 5 of6
.2010 201010 CORP CREDIT CARD Total 155.00 155.00
SCOTT A WAPLES
l~ealS
4.99 4.99
Parkng 7.so 7.50
SCOTT A WAPLES Totl 12.49 12.49
2010 Total 19129.45 19,129.45
Grand Total 886172.84 886172.84
.
.
Staff_DR_054 Attachment A.xls Page 6 of6
.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-055
DATE PREPARD:WISS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08119/2011
Scott Kinney
Jeanne Pluth
State & Fed. Reg.
[phone]
Please provide detailed documentation supporting the $533,000 capital improvements to the
Colstrip Transmission projects.
RESPONSE:
Please see Avista's response 055C, which contains TRAE SECRET, PROPRIETARY or
CONFIDENTIAL information and exempt from public view and is separately filed under
IDAPA 31.01.01, Rule 067 and 233, and Section 9-340D, Idaho Code.
The Company has incured and transferred to plant-in-servce $364,106.93 durng the seven
months ended July 31,2011 of the $533,000 pro formed for this project. Please see StafCPR_055
Attachment A for a listing of these costs. Please see StafCPR_055C Confidential Attchment A
for the seven invoices received from the vendor for these costs. The Company anticipates the
entire amount pro formed wil be transfered to plant-in-servce by December 31, 2011.
4
Er 2214
Project Number 42401050
Project Desc Colstrip Transm Cap Additions.
Sum of Transaction Amount
Accounting Period Ava Jet Total
201101 401-COL EX 13,046.52
201102 401-COL EX 7,481.87
201103 401-COL EX 15,915.40
201104 401-COL EX 54,913.28
201105 401-COL EX 188,926.30
201106 401-COL EX 49,062.86
201107 401-COL EX 34,760.70
Grand Total 364,106.93
.
.
StafCPR_055-Attachment A.xls Page 1 of 1
.JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-056
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/23/2011
Elizabeth Andrews
Toni Pessemier
American Indian Relations
[phone]
Please provide a current listing of all expenditues durng 2011 for the renewal of Tribal Perits.
RESPONSE:
Washington Idaho
Colvile Coeur d'Alene Combined
Spokane Nez Perce Totals
Labor:9,485.28 17,060.56 26,545.84
Overheadsl
& Expenses 7,793.30 20,696.83 28,490.13.Legal Fees 0.00 8,900.85 8,900.85
Appraisals 0.00 29,000.00 29,000.00
Permit
Payments 0.00 15,340.00 15,340.00
TOTALS 17,278.58 90,998.24 108,276.82
15.96%84.04%100.00%
.
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-061
REQUEST:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/2212011
Don Kopczynski
Chrs George
Customer Servce
[phone]
Please provide the actual monthly servce levels reached by your Customer Service Call Centers
for the calendar year 2010.
RESPONSE:
2010
Jan 82.60%
Feb 82.60%
Mar 82.10%
Apr 78.60%
May 80.00%
Jun 81.30%
Jul 80.10%
Aug 77.50%
Sep 82.50%
Oct 82.50%
Nov 84.80%
Dec 79.50%
.
.
.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-062
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
REQUEST:
08/2212011
Don Kopczynski
Chrs George
Customer Servce
[phone]
Please provide the total number of incoming telephone calls handled by month by the Customer
Servce Centers for the calendar year 2010. For each month provide a breakdown by the following
categories: a) IV handled calls; b) Customer Serice Representative (CSR) handled calls; and c)
abandoned calls.
RESPONSE:
Total
Inbound IVR CSR
2010 Calls Handled Handled Abandoned
Jan 137,957 64,539 72,011 1,407
Feb 128,679 60,143 67,122 1,414
Mar 143,245 66,266 75,492 1,487
Apr 145,333 73,099 70,529 1,705
May 140,633 72,058 66,972 1,603
Jun 133,881 65,409 67,114 1,358
Jul 123,785 62,217 60,235 1,333
Aug 117,778 55,860 60,133 1,785
Sep 113,412 52,413 59,778 1,221
Oct 111,983 49,807 60,815 1,361
Nov 133,455 66,765 65,065 1,625
Dec 131,728 65,037 65,140 1,551
.
.
.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
AVU-E-11-01 1 AVU-G-11-Ol
IPUC
Production Request
Staff-063
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
REQUEST:
08/22/2011
Don Kopczynski
Chrs George
Customer Serice
[phone]
Please provide by month the average call handle times per CSR in the A vista call centers for the
calendar year 2010.
RESPONSE:
Total
Inbound IVR CSR
2010 Calls Handled Handled Abandoned
Jan 137,957 64,539 72,011 1,407
Feb 128,679 60,143 67,122 1,414
Mar 143,245 66,266 75,492 1,487
Apr 145,333 73,099 70,529 1,705
May 140,633 72,058 66,972 1,603
Jun 133,881 65,409 67,114 1,358
Jul 123,785 62,217 60,235 1,333
Aug 117,778 55,860 60,133 1,785
Sep 113,412 52,413 59,778 1,221
Oct 111,983 49,807 60,815 1,361
Nov 133,455 66,765 65,065 1,625
Dec 131,728 65,037 65,140 1,551
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-064
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/22/2011
Don Kopczynski
Chrs George
Customer Service
[phone]
Please provide by month the average length of time in minutes and seconds that customers placing
calls to your call centers were placed on hold durng calendar year 2010.
RESPONSE:
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
2010
2:10
2:12
2:15
2:09
2:05
2:07
2:05
2:08
2:08
2:10
2:08
2:10
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-065
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
REQUEST:
08122/2011
Don Kopczynski
Chrs George
Customer Servce
[phone]
By month in calendar year 2010, please provide the number of customers who accessed Avista's
Enterrie Voice Portal (EVP) telephone system and subsequently elected to speak with a CSR.
RESPONSE:
Number of Number of Calls
Calls to that elected to
2010 Avista's EVP speak with a CSR
Jan 127,765 63,226
Feb 118,859 58,716
Mar 131,771 65,505
Apr 133,645 60,546
May 130,929 58,871
Jun 124,223 58,814
Jul 115,434 53,217
Aug 109,076 53,216
Sep 104,475 52,062
Oct 102,550 52,743
Nov 123,914 57,149
Dec 122,509 57,472
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-ll-Ol 1 AVU-G-11-01
IPUC
Production Request
Staff-066
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/2212011
Don Kopczynski
Chrs George
Customer Serce
[phone]
Please provide by month for the year 2010, the percentage of calls abandoned by the A vista call
centers.
RESPONSE:
2010
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Percent of
Calls
Abandoned
1.92%
2.06%
1.93%
2.36%
2.34%
1.98%
2.17%
2.88%
2.00%
2.19%
2.44%
2.33%
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-067
REQUEST:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/22/2011
Don Kopczynski
Chrs George
Customer Service
[phone]
Please provide by month for the years 2008 through 2010 the average speed-of- answer, in
seconds, by customer servce representatives in the call centers.
RESPONSE:
Average Speed in Seconds
2008 2009 2010
Jan 43 91 28
Feb 49 41 29
Mar 52 36 28
Apr 44 35 34
May 34 34 32
Jun 32 38 29
Jul 40 34 32
Aug 46 28 37
Sep 38 24 28
Oct 37 28 28
Nov 38 21 32
Dec 64 29 33
.
.
.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
IDAHO
AVU-E-ll-01 1 AVU-G-11-01
IPUC
Production Request
Staff-068
REQUEST:
08/22/2011
Don Kopczynski
Chrs George
Customer Service
[phone]
Please provide by month for the year 2010 the total number of e-mails received by the Company's
Webmail group in the CSC. Also provide the average response time in those months.
RESPONSE:
Average
E-mails Response Time
2010 Received (Hours:Mins)
Jan 3,413 7:19
Feb 2,845 5:55
Mar 3,123 8:39
Apr 3,015 5:21
May 4,111 7:04
Jun 4,030 6:53
Jul 3,141 6:11
Aug 3,578 7:17
Sep 3,752 6:54
Oct 3,445 6:53
Nov 3,190 6:58
Dec 3,470 7:21
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-069
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Don Kopczyski
Linda Gerais
State & Federal Regulation
[phone]
Please provide by month for the years 2008 through 2010 the total number of Outage Management
Deparent calls handled by the ACD. Please provide separately the total number of calls handled
bytheIVU.
RESPONSE:
Avista does not track calls to its Outage Management System separately.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-070
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Don Kopczynski
Linda Gervais
State & Federal Regulation
[phone]
Please provide by month for the years 2008 though 2010 the total number of calls abandoned by
the Outage Management Deparent.
RESPONSE:
Avista does not track calls to its Outage Management System separately.
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.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-071
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/25/2011
Don Kopczyski
Linda Gervais
State & Federal Regulation
[phone]
For those same months referenced in Request No. 70, please provide the percent of calls that are
abandoned.
RESPONSE:
Please see Company response to Request No. 70.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-072
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Don Kopczynki
Amanda Reinhardt
Customer Serce
[phone]
On Page 13 of Company Witness Kopczynski's testimony, a pilot program called the Landlord
Workbench is identified. Please provide any and all wrtten materal regarding this program, e.g'i
pages from training manuals, brochures sent to landlords, screen shots available to the landlords.
Please explain how landlords are made aware of this program and how landlords enroll in the
program.
RESPONSE:
Please see Staff_PR_072 Attachment A. Curently, a select group of Customer Serice
Representatives (CSR's) have received direct training to support the Landlord Workbench online
tool. These CSR's contact landlords to introduce the workbench and educate and assist the
landlord with any questions they may have. As resources are available, the Company plans to
distrbute information on the workbench on a broader scale. Attached is an overew to the
workbench, this was distrbuted to the landlords included in the pilot, the overew includes
screenshots of the workbench fuctionality.
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Avista's Manage Properties Workbench
Managing Your Properties Online
ing your rental properties Just got easier!
seivice 10 Manage Propertes provides the information you need to successfully manage the
of your properties anytime day or night.
Properties you can start servce and open an account for your new tenant. view the status of
propertes. and learn about energy effcient measures and rebates that can save you
avn'l ret told us about your rental propertes and how to handle them when unoccupied, please
1-800-227-9187. A Customer Servce Representati will be happy to explain avaJlable options
your moice on your accounts.
SERVICES FOR
YOUR BUSINESS
StafCPR_072 Attachment A
MAGE MY RENTAL PROPERTIES
Take the worry out of keeping up with changes in tenants. View the status ofyour propertes and start servce for new tenant ~.
.. VIEW PROPE.RìY DEAILS
MANAGE MY OWN ACCOUS
We know you care about convenience. So we have made, it a piece of
cake for you to do business with us right here online-any time you
want.
.. GET STARTED HERE
!
I ENERGY SAVINGS
I Looking 10 lower your energy costs? Comact us before makJng anychanges. Your very own account execuve will go over conseivtion
I opportnities specic
to you.
¡.. AND OUT MORE
I
I Select Ootion
MOVng?
Payment Options
Biling Options
Builder Servces
Power Outaoes
EVRY LImE BIT,
Visllthe House of
Rebates to find out how
you can get money back
when making energy
effcient improvements.
lEA MORE HE
Page 1 af6
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Introduction to Manage Properties Workbench
About Avista's Manage Properties Workbench
Welcome to Avista's Manage Properties Workbench, a tool designed to provide property
oWners and managers with information about multiple properties and accounts with one single
login. The Manage Properties Workbench provides the following benefits:
Manage Your Properties
Ability to manage your properties 24x7
Monitor whose name the service is in-property owner or tenant
Start service for your tenants or yourself
- To open service for tenants, property owners must have the following
information* :
./ Name
./ Social Security Number
./ Phone Number
- Additional Preferred Information:
./ Email Address
./ Mailing Address if different than property
- Co-Tenant Information
Property owners cannot close service for tenants
View complete property list
Export complete propert list for ease of reporting
· View service status (service on or disconnected)
- You wil see a D if the service has been disconnected
- Avista does not notify property owners of pending disconnects due
to privacy reasons
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.
~lpSl~R Pm!nÇ;li",
r~ti1jt3i~~ei
.
.
* Property owners wil not be able to open in the following scenarios:
disconnected, business account or no services at the address.
Manage Your Own Account
Once you are logged in to the system, you can easily access your own personal account and an
array of services available to you, such as:
· View bils
· Pay bils
· Sign up for APS, comfort level biJlng
· Access online energy management tools
· Update personal info, telephone #'s etc.
3-21-2011 2
Page 2 of6StafCPR_072 Attchment A
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Introduction to Manage Properties Workbench
Property Workbench Functionality
www.AvistaUtilities.com
1.
2.
3.
Hover over fMy Accountf in gold bar at top of main page
Select fManage Properties' from drop down list
Sign into your My Account using your email address and password
. ce to Manage Propertes provides the infomiaUOn you need to successfully manage the
eedõ of your propertes anytme day or night
age Propertes you can start se!Vice and open an account for your new tenant ,iew the stats of
rental propertes, and learn about energy effCient measures and rebates that can save you
aven't yet told us about your rental properties and how to handle them when unoccupied, please
at 1-800-227-9187. A Customer 8el'ce Represenlati will be happy to expiain avilable options
te your choice on your accounts.
SERVICES FOR .
YOUR BUSINESS
StatCPR_072 Attchment A
MAtIAGE MY RENTAl PROPERTES
Take the worry out of keeping up with changes In tenants. View the status of
y.our propertes and start ser,;ce for new tenants ~.
~ YIEW PROPRlY DETAILS
MANAGE MY OWN ACCOUNTS
We- know you care about convenience. So we have made it a. piec of
cake for you to do business with us right here online-any time you
want.
~ GET STARTED HERE
I ENERGY SAVIGSLooking to lower your energy cosls? Contact us before making any
I changes. Your very own account execue will go over conserJation
opportnites specic to you.
I ~ FINO OUT ~10R£
I
3-21-2011
(seiect Qoti;n-:=-~ Il
Moilng?
Pavment Options
Bilino Options
Builder Sel'ces
Power Outages
EVRY UTILE BIT,
Visit the House of
Rebates to find out how
you can get money back
when making energy
effcient Improvements.
lERN MO HtE
3
Page 3 ot6
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Introduction to Manage Propertes Workbench
Property Details
1. Indicates who the account is opened to-owner or tenant, or if the account is closed.
Includes the open or close date.
2. Displays any change in tenancy -- pending opens or closes, and the effective date.
3. "D" column indicates which properties have a service that is disconnected.
4. Ability to filter and sort properties by property details including: Street Name, Unit
Number or City, Service Status, Pending change, and who the account is opened to.
5. Includes help tips, "Tell Me More", to help answer questions.
Propert Details allows you to view propert by Street, City, or Unit Number. You can also view the 5latus of all your properties by selecting View All. Please be
aware it may take a moment to populate the table when viewing all properties.
To open a new account and strt servce at an address, simply click on the Start link next to that address. If you don't see all of your rental propertes listed cali us
(:::r"'.""Searc By: ~~t-¡~-;~-; and/or: rÜ;iiN~;; I-~ I and/or: r.~-'r;-'.i -0-0 indicates di.!r!~:!~ervice
Servce Address City,state Opened last Start! 0 Pending Pending Date OpenTo stop Date Change
New
440 Cedar SI 08123/93 Open to NewTenant
Opnlo New
. Tenant
05/01 StrtE1gin,OR Tenant
S iio 19th Ave
E 12721 Shannon
Ave Apt 6
E 12721 Shanno
Ave Ap 7
E 12721 Shannon
Ave Apt 8
E 12721 Shannon
Ave Apt 9 .
3-21-2011 4
Page 4 of6StafCPR_072 Attachment A
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Introduction to Manage Propertes Workbench
Property Details continued...
6. An 'Export' button allows the listing of all the properties in the grid to be exported to an
Excel spreadsheet. This allows the owner/landlord more individual flexibilty.
7. Able to navigate to the My Account page, the page with account information for
accounts open to the landlord.
E 12721 Shannon Spokane Tenant 05/14/09Ave Apt 8 Valley,WA
E1272YShannon Spokane
Ave Apt 9 V..lley,WA
E 12721 Shannon Spokane Tenant 01/26(10Ave Apt 10 Valley,WA
E 12721 ShaMon Spoka""Tenant 03/01/10Ave Apt 11 Valley;WA
E 12721 Shannon Spokane Tenant 08/19/08Ave Apt 12 Valley,WA
E 12721 Shannon Spokane Tennt 11/16(09Ave Apt 13 Valley,WA
E 12721 Shannon
Ave 14
Open to New
Tenant
-
start
06(14 Start
start
Start
start
Opentö New
Tenant
E 12721;¡61 l&.lHHH!m.:-..
3-21-2011 5
Page 5 of6StafCPR_072 Attachment A
.
.
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Introduction to Manage Propertes Workbench
Start Service
1. Clicking on Start link navigates to the Start Service form.
2. The first page of form is prefiled with information about the home, address of the
property, the date for the start date, and no mailng address.
- All fields except "Opening for someone else?" can be changed.
3. After completing the customer information and submitting the Start Service request,
click on the 'Manage Properties' button on the Thank You page to navigate back to the
Property Details page.
4. The new Start Service request wil be entered into Avista's customer records system.
This usually takes about a minute. Once this occurs, you can view the change on the
Property Details page.
5. If you provide the tenant's email as part of the Customer Information, a confirmation
email wil be sent to that email address.
Sta'rt serv
Stp On: TeS us ab yo_ ii.
Wei to ti ~! To sta sevic an open your neii "'vista ait. simply cole th follin iif~ an cl
COntioo.
If sevic at yo prvio ii was prvid by Avista. and yo'd lil to stop servic tlire and sta it at your _Iime. pl
set Tranfer Sevic.
" Ind a ~ fie
Account Informaon TeS Me Ule ..
"Ñe YOl opni this aint for so el?
eyes
eN.::
. Have yo l:t prî custome) recved sevic from Avista in tli pat?
(: Yes
Ii, No
Stree Address
.Pl enter your _ street ad. Haiie a Rural ~ or PO Bo?
:i stree Nur 17338
Have more questions?
Deb Noah
Customer Service Representative
cssupport(§avistacorp.com
509-495-7935
Julie Herro
Customer Service Representative
cssupport(§avistacorp.com
509-495-7969
3-21-2011 6
Page 6 of6StafCPR_072 Attachment A
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.
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JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-073
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
08/25/2011
Don Kopczynski
Amanda Reinhardt
Customer Servce
[phone]
How many landlords are curently enrolled in the Landlord Workbench pilot program and how
many are currently using the online information available?
RESPONSE:
The Company has approximately twenty-five customers (system) utilizing the Landlord
Workbench. Tracking is not curently available to know how many landlords are using the online
information.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
AVU-E-11-01 1 AVU-G-11-01
IPUC
Production Request
Staff-074
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
08/25/2011
Don Kopczynski
Amanda Reinhardt
Customer Serice
[phone]
Regarding the Landlord Workbench, has A vista identified any negative consequences of the
program, e.g., a landlord misusing information available? If so, please list the disadvantages and
how A vista handle each situation?
RESPONSE:
No negative consequences related to the Ladlord Workbench have been identified. The
workbench utilzes the existing fuctionality of the Company's website for opens. Ths technology
has been in place for 3 years. Any areas identified to improve the process and prevent negative
consequences have been worked though prior to the launch of this workbench. While the use of
the workbench has been limited, it has proven to be a successful tool for landlords.