20250818Compliance Filing - Annual Rules Summary.pdf

RECEIVED
August 18, 2025
IDAHO PUBLIC
UTILITIES COMMISSION
WATER RATES Emergency Contact C Red Pheasant
Customer Charge:
• Meter Charge per month $16.50 Bill Hobbs HoldiMsWate-r
• +Usage Charge $1.30 Per 208-790-2543
100 cu.ft of usage
MISCELLANEOUS CHARGES CinImninni, LLC
• Reconnection Charge for Non-payment less than
30 days This is a summary of the rules as determined
Regular Hours $50.00
After Hours-additional $80.00 by Idaho Public Utilities Commission. The rules
• Reconnection Charge for Non-payment more than cover the rights and responsibilities of the
30 days customer and the utility. An explanation of rate
Regular Hours $60.00 schedules has also been included.
After Hours-additional $100.00
• Late Payment Charge: 2% Questions concerning this information may be
• Returned Payment Charge: $30.00 directed to:
Formatted:Indent:Left: 0.23", No bullets or
• New Service Connection Charge: $3500.00 Red Pheasant Holdings�Alater-Gempany,LLC numbering
1065 Harvest Moon Ln.
Lewiston,ID 83501
ni ..,Se iHookup GhaFge: t ......
redpheasantwater(agmail.com Formatted:Indent:Left: -0.19"
Mete;nstall Gnly $X YY 208-790-2543
Pit seltef a^d•""eter install OR
Pit Setter Meter,and Tan"Rein Line $X YY
HAr 7Antal 60F ng adder ..Y Idaho Public Utilities Commission
Consumer Assistance
In most cases,these charges must be paid prior to PO Box 83720
service being provided or restored. Boise,ID 83720-0074
REGULAR business hours are defined as 8:00 a.m.
to 5:00 p.m.,except holidays recognized by the State 208-334-0369
of Idaho,and weekends. 800-432-0369
See the Company's Tariff for details on charges,
fees,and rates at http://pue.idaho.gov http://puc.idaho.ggv

Summary Of Rules And Regulations of the Idaho 2. At least twenty-four(24)hours before the service is Termination of service is prohibited while a complaint is
Public Utilities Commission("IPUC")Governing terminated,another attempt shall be made to pending with the Commission or with a court in the
Customer Relations Of Natural Gas,Electric And contact the customer in person or by telephone. State of Idaho.
Water Public Utilities (Final Notice)
TERMINATION RULES 3. If service is not terminated within twenty-one(21) The Commission's Utility Customer Relation Rules are
A utility may terminate service to a customer without calendar days after the proposed termination date, available on the IPUC's website.
his/her permission after adequate notice for the following another initial and final notice are required. IMPORTANT REMINDERS
4. No additional notice is required if,upon receipt of a
reasons: termination notice,the customer makes a payment It is the customer's responsibility to repair any
1. Failure to pay an undisputed past due bill,or when arrangement and fails to keep it,or when payment is water leaks or damage to the service line from the
payment is made with a dishonored check or electronic payment. made with a dishonored check or electronic meter to the home,in the home,or on the 2. Failure to make security deposit where it is required. payment. customer's premises. Preventing lines from
3. Failure to abide by terms of payment arrangement. WHEN TERMINATION IS NOT ALLOWED freezing and making prompt repairs,if necessary,
4. Customer or applicant misrepresented their identity 1. The unpaid bill totals less than fifty dollars($50)or result in lower bills and conserves water.
for the purpose of obtaining utility service. two(2)months service,whichever is less. • Make sure you know where the main water shutoff
5. Customer or applicant denied or prevented the 2. The unpaid bill is for service to another customer. valve in your house is located in case you have a
utility's access to the meter. 3. The unpaid bill results from the purchase of non- plumbing emergency.
6. Willful waste of service through improper equipment utility goods or services. Fire Hydrant
or otherwise. 4. Terminations are not allowed on Friday,Saturday, Any customer with a hydrant located on their
7. Customer or applicant is a minor not competent to Sunday,legal holidays recognized by the State of property is responsible to make sure that access to
contract as defined by Idaho Code. Idaho,the day preceding legal holidays,or at any the hydrant is not blocked by landscaping,trees,
8. Customer or applicant owes money on an existing time when the company is not open for business. shrubs,or fences. Fire department personnel
account or from a previous account for service MEDICAL EMERGENCY must be able to reach all sides of a hydrant.
provided within the past four years. If the customer or a member of the customer's family is Meter Access
A utility may deny or terminate service without prior seriously ill or has a medical emergency,the utility will Company personnel must be able to reach all
notice to the customer or applicant and without his/her postpone termination of service for thirty(30)days if a sides of a meter easily. The customer must make
permission for one or more of the following reasons: written certificate signed by a licensed physician or public sure that access to the meter is not blocked by
landscaping,trees,shrubs,or fences. Typically,
1. A situation exists that is immediately dangerous to health official is received. the meter cover is located near where the water
life,physical safety,or property. PAYMENT ARRANGEMENTS line enters the property.
2. The utility is ordered to terminate service by any The Company may assist you by making payment 811—Before You Dig
court,the Commission or other duly authorized arrangements not requiring immediate payment in full. Please Idaho Code,Chapter 22,Sections 55-2201 to
public authority. contact us prior to the Final Date to arrange such a payment 55-2210 requires anyone digging,including
3. The service is obtained,diverted,or used without plan. homeowners,to contact Digline 2 to 10 business
the authorization or knowledge of the utility. days before starting work.
4. The utility has made a diligent attempt to notify the COMPLAINT PROCEDURE Call be or 80 rung 1 work.
(http://www.dialine.com)
customer of termination,but has been unable to An informal or formal complaint concerning the
make contact. termination of service,policies and practices,or any NOTE:No one,except an authorized agent of Aspen
NOTIFICATION other matter may be filed directly with the utility. If the
1. A billing may be considered past due thirty(30)days customer is dissatisfied with the proposed resolution of repair,
Water ct t shall tamper with,interfere with,
after the billing date. A written notice of termination the complaint,they may contact the Consumer pairrconnect a or the any meter
o e Company's Formatted:Font color:Auto,Not Highlight
Assistance staff at: property. Any damage to the meter or equipment by a
must be mailed at least seven(7)days before the Customer will be the financial responsibility of the
proposed termination date. (Initial Notice) Idaho Public Utilities Commission Customer to fix or replace.
PO Box 83720
Boise,ID 83720-0074
800-432-0369(toll free)or 208-334.0369
http://Puc.idaho.gov