20090325AVU to Staff 22, 29, 31-46.pdf

Avista Corp.
1411 East Mission P.O.Box3727
Spokane. Washington 99220-0500
Telephone [phone]
Toll Free 800-727-9170
J.~~'iI,srJl.
Corp~
2809 ~1AR 25 AM If: 33
March 24, 2009
Idaho Public Utilities Commission
472 W. Washington
Boise, il 83702-5918
Attn: Donald Howell & Krstine Sasser
Deputy Attorneys General
Re: Production Request ofthe Commission Staff in Case Nos. A VU-E-09-01 and
A VU-G-09-01
Dear Mr. Howell and Ms. Sasser,
Enclosed are an original and two copies of Avista's responses to IPUC Staffs production
requests in the above referenced docket. Included in this mailing are Avista's responses to
production requests 022, 029 and 031 through 046. The electronic versions of the responses
were emailed on 03/24/09 and are also being provided in electronic format on the CDs included
in this mailing.
If there are any questions regarding the enclosed information, please contact me at (509) 495-
4546 or via e-mail atjoe.miler~avistacorp.com
9'ncereiy, _
~=~- d( L v \J '-
Joe Miller
Regulatory Analyst
Enclosures
CC (Paper):The Energy Project (Roseman)
WUTC Staff (Trautman - 3 copies)
ICNU (Schoenbeck, Van Cleve)
Public Counsel (fftch)
CC (Email):The Energy Project (Roseman, Eberdt)
Public Counsel (fftch, Johnson, Wiliams)
WUC Staff (Trautman)
ICNU (Schoenbeck, Van Cleve)
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
AVU-E-09-01 / AVU-G-09-01
IPUC
Production Request
Staff-022
REQUEST:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
03/18/2009
Don Kopczynski
Linda Gervais
State & Federal Regulation
[phone]
Since June 2008, have any of Avista's forms required by the Utility Customer Relations Rules
(UCRR) been revised? If yes, please provide a copy of those forms and note what changes were
made.
RESPONSE:
Please see the attached "StafCPR_022-Attachment A" for Avista's forms that have been changed
since the UCRR was revised:
1. A vista's Rights and Responsibilities
2. How to Calculate your Bil- Electrc
3. How to Calculate your Bil- Natual Gas
4. Deposit Request Form
5. Winter Payment Plan and Moratorium Information
6. Winter Payment Plan Reminder
7. Moratorium Reminder
8. Moratorium Notice
9. Winter Payment Plan Notice
.
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StafCPR _ 022-Attachment A Page 7of12
03/06!2009
Account Number:
Re: Deposit Request
Dear
Serving you is a privilege we don't take lightly at Avista; however, we find it necessary to request a security
deposit of $ due by until you establish a successful 12-month payment history.
Guidelines on security deposits fall under the rules and regulations of the Public Utilities Commission in your state.
-Your deposits shall be held for 12 months on your account
-Your deposit plus interest will be refunded in full upon completion of 12 consecutive payments for service to your
Avista account
-Should a satisfactory payment record not be established over a 12 month period, we wil hold your deposit as
security on your account until a satisfactory payment record is established
-Installment options are available by callng [phone]
-A deposit may not be required with proof of established credit
If you have already made payment arrangements on your account for the deposit. please accept our thanks,
Avista Customer Service Representatives are available Monday through Friday. 7 a,m, to 7 p,m. Pacific Time and
Saturday 9 a.m. to 5 p.m. at [phone]. Or you can visit us at our Web site: www.avistautilities.com
Sincerely,
Your Avista Customer Service Team
l' Please Cut and return the bottom portion l'~ _'J_1.it~~~o~u~~ ~1~~tf~~O_1~~t~ ~.~1~~n~. 6.
.
,_w_~......-._-_.----------_..- ~~,~ ~_._-~----- - ---- ------- -- -- _......- - - -_. .-- -- -- ----- -- ---
Account Number:
Paystation Code:
$
1411 E MISSION AVE
SPOKANE, VIA 99252-0001
Deposit Amount Due:
Amount $
Enclosed
Service SERVICE ADDRESS
Address CITY STATE zip
....."....
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11111.11~I1111111111111111,11111,111111111111111111111.111Ii1
D135791 AV 0.324 01:~f!Äf!'Ot::B4;'0!Eir.41 N.61 APN6SC
CUSTOMER NAME
Mi,IUNG ADDRESS
CiTY STATE zip
i i .1. i 1 i i 11111, i 1111,,1111.,1, i .11", i 1 .111 i 11,,1,1..11,,11.11
11,11111~I1.11111111111111111~I1111111,1111111,1111111111111
AVISTA
1411 E MISSION AVE
SPOKANE. INA 99252.0001
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StafCPR_022-Attachment A Page 9 of 12
\../
(DATE)
CUSTOMER NAME
CUSTOMER MAILING ADDRESS
CITY STATE ZIP
RE: Account Number
Service Address
Dear
Our records indicate that you are unable to pay your bill in full, and have children,
elderly or infirmed in your household. This letter confirms that your account has been
set on the Winter Moratorium as of (DATE).
The Winter Moratorium provides protection from disconnection of service during the
winter months beginning December 1,2008 through February 28,2009. We
encourage you to continue to make regular monthly payments during this time.
Any outstanding balance will be due in full on March 1, 2009.
Please see the reverse side for Energy Assistance Information.
Sincerely,
Your Customer Service Team
.
.
.
StafCPR_022-Attachment A Page 10 of 12
(DATE)
CUSTOMER NAME
MAILING ADDRESS
CITY STATE ZIP
RE: Account Number
Service Address
Dear
Thank you for enrolling in the Winter Payment Plan.
Our records indicate that you are unable to pay your bil in full, and have children,
elderly or infirmed in your household, which makes you eligible for this plan. Your
account has been enrolled on the Winter Payment Plan as of (DATE).
The Winter Payment Plan is a monthly payment arrangement offered during the months
of November, December, January, February and March. The Winter Payment Plan
amount to be paid monthly is $
Payment is due monthly by the regular due date, or the date previously agreed upon
with a Customer Service Representative. Any balance remaining after your March
payment will come due on April 1, 2009.
Once again, thank you for your participation in this program. Please see tlìe reverse
side for Energy Assistance informatìon.
Sincerely,
Your Customer Service Team
StafCPR_022-Attachment A Page 11 of 12
.
Important Notice
Our records indicate your participation in the Idaho Moratorium. We wanted to
remind you that the program ends on February 28, 2009. It is necessary to
have your account paid in full by that date or have negotiated acceptable
payment arrangements. If you have any questions regarding your account or the
Idaho Moratorium, please call Customer Service at 1-800-227-9187.
Thank you - Avista Customer Service
Energy Assistance
Our customers with qualifying incomes need look no further than their
local community action agency for help with weatherization, heating
system improvements and financial assistance. To find out if you qualify,
please contact -(agency:: at -(agency phone::.
.How to lower your energy use?
You can find out by using the comprehensive Home Energy Analyzer at
ww.avistautiities.com
.
StafCPR_022-Attchment A Page 12 of 12
.
Important Notice
Our records indicate your participation in the Winter Payment Plan. We wanted
to remind you that the program ends on April 1 ,2009. You must pay your
account balance or negotiate new payment arrangements prior to that time. If
you have any questions regarding your account or the Winter Payment Plan,
please call Customer Service at 1-800-227-9187.
Thank you - Avista Customer Service
Energy Assistance
Our customers with qualifying incomes need look no further than their
local community action agency for help with weatherization, heating
system improvements and financial assistance. To find out if you qualify,
please contact -:agency:: at -:agency phone::.
.How to lower your energy use?
You can find out by using the comprehensive Home Energy Analyzer at
ww.avistautilities.com
.
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-029
REQUEST:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Linda Gervais
State & Federal Regulation
[phone]
By month, please provide the total number of CSRs for calendar year 2008.
RESPONSE:
All States
2008 CSRs
Jan 82
Feb 79
Mar 79
Aor 86
Mav 86
Jun 82
Jul 80
AUQ 85
Seo 84
Oct 87
Nov 84
Dec 83
.
.
.
JUISDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-031
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
03/21/2009
Don Kopczynski
Amanda Reinhardt
Customer Service
[phone]
For the calendar year 2008, please provide the number of transactions and the method (IV
self-service; telephone conversation with a CSR; website or e-mail inquiry; wrtten
correspondence; other) by which customers requested the following services: open or close
account; reconnect service; report emergency; pay bil; make payment arrangements; get biling or
account infonnation.
RESPONSE:
Please see the attached "Staff PR 031 Attachment A".
."E
Q)
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StafCPR_031 Attchment A Page 1 of 1
.
.
.
JUISDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-032
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Linda Gervais
State & Federal Regulation
[phone]
Does Avista have a projected date for when Mobile Dispatch will be available for its servce
personnel servng electric customers? If so, please provide the date.
RESPONSE:
The firm date for Mobile Dispatch for electric service is dependent upon an upgrade to the system
which is currently underway. Once the upgrade is complete, the electrc service wil be added.
The Company anticipates Mobile Dispatch for electrc service in late Q1 or early Q2, 2010.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER;
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-033
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
03/18/2009
Don Kopczynski
Linda Gervais
State & Federal Regulation
[phone]
To date, how many remote disconnect devices has Avista installed in Idaho since August 2008.
RESPONSE:
As of March 1, the Company has installed 559 remote disconnect devices in Idaho.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-034
DATE PREPARD:
WITESS:
RESPONDER:
DEP ARTMENT:
TELEPHONE:
03/19/2009
Don Kopczynski
Greg Paulsen
Electrc Meter Shop
[phone]
Please provide a summary of the varous reasons those devices were installed.
RESPONSE:
The remote disconnect devices have been installed when an account quaified based on collection
visits for non payment, safety concerns, or because the meter was inaccessible. The following is a
break down of installed remote collars:
",gee i.e,i.
DANGEROUS DOG 6
CUSTOMER ISSUE 2
METER ACCESS 10
COLLECTION 541
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-035
DATE PREPARD:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Greg Paulsen
Electric Meter Shop
[phone]
Please provide the number of times A vista has employed the use of the devices to disconnect or
reconnect service.
RESPONSE:
456
.
.
.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 AVU-G-09-01
IPUC
Production Request
Staff-036
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Greg Paulsen
Electric Meter Shop
[phone]
REQUEST:
Please describe any problems A vista has encountered with installation or operation of the remote
disconnection devices.
RESPONSE:
The main issue that the Company has experienced with the installation or operation has been
related to paging remote disconnection devices. We have had instances where the paging device
failed to activate when personnel were at the customer's premise installng the device. In some
cases, they were able to install a second device that worked, and in other instances, it was
determined that paging coverage was not available in that paricular area. In cases where the first
device failed, it was tested in the shop. In other cases, it was determined that a hardware failure
had occurred and the device was retued to the manufactuer for waranty repair. Avista has only
had a couple of instances where the device failed once installed and a field serceman was
dispatched to restore the customer's power.
A further limitation of the paging device is the one-way natue of the devices. There is no
feedback received to insure that the device has functioned properly, which has lead to the
implementation of a customer call to insure that their power has been restored.
We have encountered minimal problems with the Two-Way Automatic Communicatíon System
(TW ACS) remote disconnection devices, with the exception of a few device failures that have
been returned to the manufacturer for warranty repair. The TW ACS devices have the advantage of
two-way communications that provide the ability to determine if the device has functioned
properly.
Even with the minimal problems stated above, overall the program has been very successful and
has gained widespread support across the Company from field personnel to management. These
devices have become a very effective tool to increase productivity, and more importantly, a means
to remove our employees from situations where safety is a concern. We have received multiple
requests from field personnel and management to expand the program beyond the 600 devices as
soon as possible.
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-037
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Greg Paulsen
Electric Meter Shop
[phone]
Please provide a summary of any customer feedback the Company has received since
implementation ofthe Pilot Program in accordance with Order No. 30603, A VU-E-07-9.
RESPONSE:
In general, customer response has been positive. As explained in Production Request Staff - 036,
A vista has implemented procedures to contact the customer after performing a remote reconnect of
the service to insure that the device operated properly. The majority of customers are very pleased
with the short turnaround time for restoring their service after their payment obligations have been
met. To date, only one customer has filed a complaint with the Commission.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-038
REQUEST:
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Amanda Reinhardt
Customer Service
[phone]
For each of the past four calendar years (2005-2008), please provide the monthly and anual total
number of residential gas and/or electrc accounts.
RESPONSE:
The following is the total number of Idaho accounts by month for all revenue codes:
Jan 126,854 129,036 132,307 135,375
Feb 127,100 129,215 132,222 135,515
Mar 127,379 129,408 132,372 135,680.Apr 127,834 129,575 132,578 135,737
Ma 127,884 129,757 132,793 136,041
Jun 128,126 129,897 133,074 135,940
Jul 128,814 130,421 133,451 136,084
Au 128,871 130,734 133,863 136,167
Se 129,411 131,127 134,279 136,438
Oct 130,006 131,602 134,728 136,661
Nov 130,467 131,870 135,164 136,773
Dec 130,812 132,114 135,268 136,890
.
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-039
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
REQUEST:
03/23/2009
Don Kopczynski
Amanda Reinhardt
Customer Serce
[phone]
For each of the past four calendar years (2005-2008), please provide the monthly and anual total
number of residential gas and/or electrc accounts disconnected from service for non-payment.
RESPONSE:
daho Residential Disconnects for Non-Pavment
......'...,...t .....;'Y," :Y.'.'Y 'Y"y
Jan . 184 278 304 207
Feb 225 266 320 370
Mar 561 773 796 905
Apr 466 623 613 738
Mav 471 756 680 617
Jun 506 603 672 737
Jul 384 440 586 814
Aug 413 567 536 529
Sep 390 480 545 675
Oct 406 488 640 569
Nov 427 413 610 509
Dec 155 230 226 289
Annual
Total 4588 5917 6528 6959
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION.JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-040
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/20/2009
Don Kopczynski
Amanda Reinhardt
Customer Service
[phone]
REQUEST:
For each of the past four calendar years (2005-2008), please provide: (a) the monthly and annual
total number of residential gas and/or electrc accounts with payment arrangement agreements;
and (b) the monthly and anual total number of payment arangement agreements made on
residential gas and/or electrc accounts.
RESPONSE:
These include: Current Bil Plus Arrangements, Short Term Arrangements, and Balance In Full
Jan 5,042 5,148 5,047 5,835
Feb 5,121 5,174 5,353 5,975.Mar 6,300 6,123 6,163 6,648
Apr 5,359 5,474 5,784 6,670
Ma 5,478 6,041 6,067 6,545
Unique Customer Jun 5,698 5,589 5,685 6,402
by month Jul 5,146 4,631 5,531 6,132
Au 4,999 5,859 5,699 5,348
Sep 4,843 5,366 4,895 5,717
Oct 4,541 5,374 5,719 5,053
Nov 3,854 4,888 5,022 4,927
Dec 3,960 4,225 4,301 5,707
Unique
Customer by
Year 27,613 28,345 28,241 30,612
.
.
.
.
Response to Staff Request No. 040
Page 2
These include: Current Bil Plus Arrangements, Short Term Arrangements, and Balance In Full
. '.'10//) :::/i///'::i..",/.7.':.,.... .:/.:/i/","'..//.., ,.....'.,'.......d......y:......?nn7..'i~
'."...,,.....,...'.i,...,./;/C.
Jan 5,270 5,344 5,274 6,086
Feb 5,306 5,339 5,498 6,163
Grouped by Mar 6,751 6,518 6,499 6,973
Account Apr 5,646 5,979 6,955
Month & Day 5,588
All Mav 5,718 6,342 6,359 6,833
arrangements Jun 5,972 5,843 5,913 6,665
made on one Jul 5,344 4,861 5,734 6,385
day are Auq 5,261 6,146 5,957 5,510
counted as Sep 5,021 5,575 5,054 5,924
one
agreement.Oct 4,729 5,653 5,985 5,284
Nov 3,968 5,071 5,189 5,067
Dec 4,075 4,356 4,420 5,923
Agreements By
Year 63,003 66,700 67,861 73,768
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
.RISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-041
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMNT:
TELEPHONE:
03/20/2009
Don Kopczynski
Amanda Reinhard
Customer Serce
[phone]
REQUEST:
For those accounts with payment arrangements identified in your response to Request No. 40, how many
and what percentage of accounts defaulted on payment arrangements each month and annually? How
many and what percentage of payment arrangement agreements were not kept?
RESPONSE:
A vista does not track payment arangement defaults by date of default. The data below is based on the
date the agreement was made (arangements made on any given date and at some point defaulted on):
2005
.Jan 2,198 41.7%2,425 45.4%2,361 44.8%2,691 44:2%
Feb 2,345 44.2%2,402 45.0%2,512 45.7%2,903 47.1%
Mar 3,204 47.5%3,197 49.0%3,268 50.3%3,497 50.2%
Grouped by A r 2,738 49.0%2,868 50.8%3,076 51.4%3,623 52.1%
Account ,Month &Ma 2,860 50.0%3,290 51.9%3,274 51.5%3,559 52.1%
Day Jun 2,808 47.0%2,833 48.5%2,863 48.4%3,473 52.1%
All arrangements
made on one day Jul 2,522 47.2%2,291 47.1%2,583 45.0%3,057 47.9%
are counted as Au 2,347 44.6%2,463 40.1%2,605 43.7%2,427 44.0%
one agreement.Sep 2,202 43.9%2,341 42.0%2,149 42.5%2,622 44.3%
Oct 2,037 43.1%2,452 43.4%2,531 42.3%2,360 44.7%
Nov 1,617 40.8%2,181 43.0%2,186 42.1%2,169 42.8%
Dec 1,722 42.3%1,857 42.6%1,910 43.2%2,613 44.1%
Agreements By
Year 28,600 30,600 31,318
.
.
.
.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
JUSDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-042
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Amanda Reinhardt
Customer Servce
[phone]
REQUEST:
For each of the past four calendar years (2005-2008), please provide the monthly and anual total
number of accounts that paricipated in Comfort Level Biling. How many and what percentage of
those accounts discontinued Comfort Level Biling each month and anually?
RESPONSE:
Accounts (all revenue codes) participating in CLB
during the month listed
2005 2006 2007 2008
Jan 14,673 15,948 16,254 16,750
Feb 14,774 15,753 16,430 16,904
Mar 14,750 15,571 16,489 16,976
Apr 14,655 15,501 16,351 16,925
May 14,524 15,442 16,268 16,853
Jun 14,411 15,486 16,106 16,700
Jul 14,299 15,599 15,960 16,576
Auq 14,220 15,774 15,905 16,545
Sep 14,345 15,919 15,976 16,592
Oct 14,567 15,964 16,047 16,647
Nov 14,735 15,935 16,187 16,668
Dec 15,282 15,848 16,418 16,892
CLB Cancellations and Percentage compared to number of customers on CLB at that time.
2005 2006 2007 2008
#%#%#%#%
Jan 42 0.29%23 0.14%33 0.20%23 0.14%
Feb 23 0,16%24 0.15%20 0.12%19 0.11%
Mar 46 0.31%38 0.24%24 0.15%28 0.16%
Apr 32 0.22%23 0.15%33 0.20%27 0.16%
Mav 49 0.34%38 0.25%34 0.21%31 0.18%
Jun 40 0,28%60 0.39%45 0.28%30 0.18%
Jul 38 0,27%62 0.40%64 0.40%28 0.17%
Auo.52 0.37%67 0.42%60 0.38%33 0.20%
Sep 53 0.37%44 0.28%36 0.23%34 0.20%
Oct 42 0.29%57 0.36%48 0.30%45 0.27%
Nov 67 0.45%49 0.31%41 0.25%27 0.16%
Dec 38 0.25%23 0.15%23 0.14%13 0.08%
_338 II_461_508I By Year 1522
.
.
.
JUISDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
A VU-E-09~01 1 A VU-G-09-01
IPUC
Production Request
Staff-043
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/20/2009
Don Kopczynski
Amanda Reinhardt
Customer Service
[phone]
For each of the past four calendar years (2005-2008), please provide the monthly and anual total
number of accounts that had a Levelized Pay Plan. How many and what percentage of those
accounts defaulted on a Levelized Pay Plan each month and annually? Of those accounts that
defaulted on a Levelized Pay Plan, how many were subsequently disconnected for non-payment
within 60 days of default?
RESPONSE:
The number of accounts with levelized payment plans is provided in "StafCPR_043 Attachment
A". The Company does not track the date the plan was defaulted on, but does track that the status
did change to "defaulted" or "broken". Therefore we canot provide the number of accounts
subsequently disconnected for non-payment within 60 days of default. "StafCPR _ 043
Attachment A" also provides accounts from 2005 - 2008 which were disconnected for
non-payment within one year of the date of entering into the levelized payment plan.
.
.
.
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.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
tAVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMTION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-044
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Amanda Reinhardt
Customer Service
[phone]
By month, how many residential gas and/or electrc accounts were signed up for Moratorium
protection from disconnection from November 1, 2008 though February 28, 2009?
RESPONSE:
2008
2008
2009
2009
Nov
Dec
Jan
Feb
112
981
847
248
2008 - 2009 Year 2,188
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.:
REQUEST:
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-045
DATE PREPARD:
WITSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Amanda Reinhardt
Customer Serice
[phone]
By month, how many and what percentage of those accounts under Moratorium protection were
placed on the Winter Payment Plan from November 1, 2008 through February 28, 2009?
RESPONSE:
Idaho Moratorium and Winter Payment Plan (WPP) tracking is tracked at a point in time.
Customers may call in multiple times for "enrollment" if they have broken, or know they wil be
unable to keep, the set WPP arangements. It depends on each situation whether their enrollment
will be tracked in the initial or a subsequent enrollment for that program year.
,T. ,7,~J;f#WÖâi'JEnrøUmiBtsft;%1111:1.i'''.
2008 1 1 1 02 91 %
2008 1 2 580 59%
2009 1 397 47%
2009 2 88 35%
.
.
.
JUSDICTION:
CASE NO:
REQUESTER:
TYE:
REQUEST NO.:
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
IDAHO
A VU-E-09-01 1 A VU-G-09-01
IPUC
Production Request
Staff-046
DATE PREPARD:
WITNSS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
03/18/2009
Don Kopczynski
Amanda Reinhardt
Customer Service
[phone]
By month for each of the last four calendar years (2005-2008), how many and what percentage of
accounts defaulted on the Winter Payment Plan?
RESPONSE:
This is not a statistic the Company has tracked prior to 2007, and the data available is incomplete
due to a data loss or process changes. Below is the information we do have:
Nov - Mar # Defaulted
2007 -
2008 360
2008
-2009 746