HomeMy WebLinkAbout20250530Martuscelli Exhibit 26 - Customer Satisfaction Trends.pdf Preston N. Carter, ISB No. 8462
Megann E. Meier, ISB No. 11948
GIVENS PURSLEY LLP
601 West Bannock Street
P.O. Box 2720
Boise, Idaho 83701-2720
Office: (208) 388-1200
Fax: (208) 388-1300
prestoncarter@givenspursley.com
mem@givenspursley.com
Attorneys for Intermountain Gas Company
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE APPLICATION Case No. INT-G-25-02
OF INTERMOUNTAIN GAS COMPANY
FOR THE AUTHORITY TO INCREASE
ITS RATES AND CHARGES FOR
NATURAL GAS SERVICE IN THE STATE
OF IDAHO
EXHIBIT 26 TO ACCOMPANY THE
DIRECT TESTIMONY OF ERIC MARTUSCELLI
Overall Customer Satisfaction Historical Trend
Overall Satisfaction Trend
Intermountain Gas Company West Midsize —*--Industry
800
775
750
725
700
675
650
625
600
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Case No.INT-G-25-02
E.Martuscelli,IGC
Exhibit No. 26
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Overall Satisfaction Ranking Within West Midsize Segment
Intermountain Gas Company - Overall Customer Satisfaction Rank
2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024
Case No.INT-G-25-02
E.Martuscelli,IGC
Exhibit No.26
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oPROPRIETARY