200405046th Response of Avista to Staff.pdf

Avista Corp.
1411 East Mission PO Box 3727
Spokane. Washington 99220-3727
Telephone [phone]
Toll Free 800-727-9170 .J.'~'V'STA.
Corp.
May 3 , 2004
k1M~ ~YP.ljg Utilities Commission" ,n
OOj~g: of the Secretary
. ~~CglvED
MAY - 4 2004
Idaho Public Utilities Commission
472 W. Washington St.
Boise, ill 83720-0074
Attn: Scott Woodbury
Deputy Attorney General
Boise. Idaho
Re:Sixth Production Request of the Commission Staff
in Case Nos. A VU-04-01 and A VU-04-
Mr. Woodbury,
I have attached an original and three copies of A vista s response to Staff Data Request
No(s). 187, 188, 189, 190, 191 , 192, 193 , 194, 197, 198, 199 200 202 203 204, and
206. Responses to Staff Data Request No.(s) 195 and 196 will be sent via overnight
delivery on May 4th , 2004.
If you have any questions, please call me at [phone].
tel
Mike Fink
Rate Analyst
Enclosures
Copy: Conley Ward (Potlatch)
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
187
DATE PREPARED:
WITNES S
RESPONDER:
DEPARTMENT:
TELEPHONE:
4/29/2004
Don Falkner
Liz Andrews
Rates and Regulation
[phone]
REQUEST:
Referring to the Washington Utilities and Transportation Commission Sixth Supplemental Order
Rejecting the Benchmark Mechanism Tariff issued on February 13, 2004 regarding the affiliated
interest arrangement between A vista Energy and A vista Utilities, please answer the following
questions:
(a) Please provide all documentation reviewed or prepared by A vista Utilities or
A vista Energy showing the continued reasonableness of the affiliate transactions
associated with the benchmark mechanism.
(b) What accounting or tracking mechanism does A vista have in place to reflect cost
differences in the past and going forward between using A vista Energy or in-
house Avista Utilities' personnel to enter these energy transactions?
(c) If no mechanism is currently set up, please determine and explain a proposed
method to track differences in costs going forward.
RESPONSE:
(a) See attached:
March 12, 2004 - Avista s Compliance Filing and Proposed Transition Plan for the
Benchmark Mechanism
March 18 , 2004 - (WUTC) Response On Behalf of Commission Staff to Avista
Compliance Filing and Proposed Transition Plan for the Benchmark Mechanism
April 1 , 2004 - (WUTC) Seventh Supplemental Order Extending Expiration of
Benchmark Mechanism to April 30, 2004; Approving Compliance Filing
(b) (c) Currently there is no tracking mechanism in place or proposed method to track
differences in personnel costs between using A vista Energy versus A vista Utilities entering
energy transactions going forward. The company has estimated a need for at least 4 new
employees plus associated costs of approximately $500,000 (System). Idaho s share of this
amount would equate to approximately $104 000 annually. The utility pays Avista Energy
approximately $335 000 annually (Idaho share based on $0.005/therm) to manage the
Benchmark Mechanism. This amount covers a portion of A vista Energy s costs such as labor
costs, credit and other administrative costs.
Ayjltl eo,,-
1411 EaItMiasion PO Box 3127
Spokane, Washington 88221).3127
Telephone !iI&&O5III
TolIFm 101-727.9110
~IV'STA'
Corp.
March 12, 2004
Carole Washburn, Executive Secretary
Washington Utilities and Transportation Commission
1300 S. Evergreen Park Drive S. W.
O. Box 47250
Olympia, Washington 98504-7250
Re: Docket No. UG-O21584 -Compliance Filing of Proposed Transition Plan of the
Natural Gas Benchmark Mechanism
Dear Ms. Washburn:
Enclosed for filing with the Commission are twelve copies of the Company s Compliance Filing
regarding the proposed Transition Plan of the Natural Gas Benchmark Mechanism (Mechanism)
and proposed revisions to the following tariff sheets:
Fourth Revision Sheet 150
Fourth Revision Sheet 150A
Canceling
Canceling
Third Revision Sheet 150
Third Revision Sheet 150A
The Commission issued its Sixth Supplemental Order in Docket No. UG-021584, on February
13,2004, rejecting continuation of Avista Utilities' Benchmark Mechanism. The proposed
revisions to Schedules 150 and 150A eliminate all references to the Benchmark Mechanism.
The Commission also extended the current Schedule 163 (Natural Gas Benchmark Mechanism)
for 60 days after the date of the Order, to April 13, 2004. Under the proposed transition plan, the
Benchmark Mechanism would tenninate effective April 30, 2004. The Company requests the
Commission grant an extension of the April 13, 2004 Schedule 163 tennination date to April 30,
2004 (end of a calendar month), for ease of record keeping and accounting purposes.
The Order required the parties to consult regarding transition of the functions performed by
Avista Energy under the current Mechanism (Schedule 163) back to Avista Utilities. The
Company was directed to file its plan within 30 days of the Commission s Order.
The Commission noted in their Order at paragraph 89 "it (the Commission) acknowledges the
Idaho and Oregon arrangements, leaving room for discussions of parties that develop a transition
that coordinates with other A vista operations and provides the least disruption to the Company
and its ratepayers." Described below, the Company s Transition Plan is a plan designed to avoid
disruption for Company operations in each of its jurisdictions and for its ratepayers. This Plan
provides adequate time for hiring, training and transition of new employees, creation of adequate
counterparty contacts, and credit facilities, etc., while avoiding the inefficiencies associated with
Carole Washburn, Executive Secretary
March 12; 2004
Page 2
having part of the procurement functions at A vista Energy (Idaho and Oregon) and part of the
functions at Avista Utilities (Washington).
The Company circulated the Company s proposed Transition Plan to the Commission Staff and
Public Counsel in order to determine a pIan which could be agreed to by all parties. Attached is
the Company s proposed Transition Plan, which describes the procedures necessary to return the
natural gas procurement, transportation and storage management functions back to A vista
Utilities. The primary provisions within the proposed Transition Plan include:
1. Termination of Schedule 163 and the Benchmark Mechanism:The current Benchmark
Mechanism and Schedule 163 would terminate in Washington effective April 30, 2004. For
accounting purposes it will be important to terminate the Mechanism at the end of a calendar
month.
2. Transition Period:The proposed Transition Period would be May 1,2004 through March 31,
2005. During the proposed Transition Period, the Utility would continue to consult with and
draw on the expertise of Avista Energy, however, management and decision-makimz related
to the natural gas procurement functions would reside with A vista Utilities, under the
Manager of Gas Supply. The execution of transactions would be conducted by A vista
Energy.
3. Incentive Sharing Eliminated:There would be no incentive benefits or cost-sharing by Avista
Energy. All Costs and Benefits associated with natural gas procurement functions: (Le.
Commodity, Jackson Prairie (JP) Storage, Transportation and Basin Optimization), would
to Avista Utilities' customers.
4. Under Avista Utilities' direction. Avista Enenzv would execute the following:
a. Commodity:purchase a portion of the Utilities' natural gas requirements months in
advance, some at first of month (pOM) index, along with daily purchases and sales
(including Basin Optimization) and the use of storage to balance load.
b. Storage:inject and withdraw storage providing the winterlsummer price differential
and reliability of peak day demand coverage.
c. Transportation:optimize available pipeline transportation through capacity releases
and off-system sales.
5. Manaszement Fee:Avista Utilities would pay Avista Energy a management fee of $75,000
per month during the transition period for the services provided, which would be included in
the PGA costs.
6. Trainine/Misc.During the transition period, Avista Utilities would complete the tasks
necessary to bring the gas procurement functions back within the utility, (Le. hiring and
training of employees, pipeline, storage and third party supplier notifications of change in
contract relationships, development and documentation of internal administrative procedures,
etc.
Carole Washburn, Executive Secretary
March 12, 2004
Page 3
7. Other Jurisdictions:The Benchmark Mechanism terminates in Idaho and Oregon March 31,
2005. Effective April 1, 2005 execution of natural gas procurement services for all three
states (Washington, Idaho and Oregon) would revert to the utility.
The Company requests the Commission approve the Company s proposed Transition Plan, the
accounting and ratemaking treatment, and such other approvals as may be necessary related to
the natural gas procurement functions of Avista Utilities on or before April 13, 2004.
Questions regarding this fIling should be directed to Liz Andrews at [phone].
Sincerely,
~ A"..r-d
Kelly Norwood
Vice President of State & Federal Regulation
Enclosures
C: Attached service list
A vista Utilities
Transition Plan for Benchmark Mechanism
Introduction:1. Under the proposed Transition Plan, the Natural Gas Benchmark Mechanism
(Benchmark Mechanism) and Schedule 163 would terminate effective April 30,
2004. For accounting purposes it will be important to terminate at the end of a
calendar month.
With regard to the Transition Plan, the Commission stated in its Order at paragraph
89 that:
... it acknowledges the Idaho and Oregon arrangements, leaving room for
discussions of parties that develop a transition that coordinates with other
A vista operations and provides the least disruption to the company ~d its
ratepayers.
In addition, the Commission stated at paragraph 91 and again at paragraph 111
In developing the schedule for transition, the parties may consider that the
Mechanism as it cUlTently exists in Oregon and Idaho expires in March 2005.
The Commission will consider a further extension of the expiration date, if
necessary, depending on the plan we approve for transition of the
Mechanism.
3. Recognizing that the Transition Plan should be one that "provides the least disruption
to the company and its ratepayers," the proposed Plan would terminate the Benchmark
Mechanism in Washington in the near-term, while attempting to avoid the
inefficiencies during the Transition Period associated with having part of the
procurement functions at A vista Energy (Idaho and Oregon) and part of the functions
at A vista Utilities (Washington). To illustrate this point:
With regard to transportation (especially), if the execution of transactions
were to be immediately transferred back to the utility, the utility does not yet
have trained staff in place, nor does the utility have adequate counterparty
contacts to properly optimize available pipeline transportation through
capacity releases and off-system sales. The proposed Transition Period
would provide time to hire additional staff and train them, so that they would
be fully prepared to begin execution at the end of the Transition Period.
The staff positions necessary to perform the natural gas procurement
functions require highly trained individuals with respect to the natural gas
commodity markets, pipeline transportation systems, the utility s specific
system, available storage facilities and related requirements, and the utility
retail loads for each season of the year, among other things. It will likely take
a minimum of several months to identify, interview and hire these
individuals, and additional months to train them on Avista's system and load
characteristics. During the Transition Period one or more of the utilities
employees would be located with A vista Energy in order to train them in the
operations and prepare them for the April 1, 2005 transfer.
The transportation assets and supply portfolio are operated as a pool to gain
efficiencies. If the Washington operations are separated from the
Idaho/Oregon operations, it would result in inefficiencies and increased costs
to customers. For example, the demand diversity across Avista s whole
system allows the Company to project a system peak day that is lower than
the sum of the design peak in each state, because the peak day does not occur
on a coincident basis. As a second example, the pipelines allow the Company
to consolidate system imbalances for all states.
Details of Prooosed Transition Plan:
Tennination of Schedule 163 and the Benchmark Mechanism:The current
Benchmark Mechanism and Schedule 163 would tenninate effective April 30,2004.
The proposed Transition Period would be May 1, 2004 through March 31, 2005.
During the proposed Transition Period, the Utility would continue to consult with
and draw on the expertise of Avista Energy, however, the management and decision-
making related to the natural gas procurement functions would reside with A vista
Utilities, under the Manager of Gas Supply. The execution of transactions would be
conducted by Avista Energy. There would be no incentive-sharing (Le., 80%/20%).
All costs and benefits associated with commodity, Jackson Prairie (JP) Storage,
transportation and basin optimization would go to A vista Utilities' customers. A vista
Energy would only receive a management fee to cover a portion of the costs it occurs
in providing this service during the Transition Period, as set forth below.
Incentive Sharin2 Eliminated:No Sharing of costs or benefits by Avista Energy,
including:
No sharing of benefits associated with:i. Commodity transactions, including basin optimization;ii. Storage summer/winter differential; and
Hi. Transportation - Capacity Release/Off-System Sales.
No sharing of costs associated with:i. Intra-month load and price volatility; andii. Miscellaneous risks, e.g., currency, premium for physical delivery,
nomination errors, counter-party risk, operational flow orders or
entitlement.
Commodity:Under Avista Utilities' direction, Avista Energy would purchase a
portion of the Utilities' natural gas requirements months in advance, some at flI'St of
month (FOM) index, along with daily purchases and sales (including basin
optimization) and the use of storage to balance load. The decision to use storage to
cover load versus purchasing from the daily market would be made by A vista
Utilities. All costs and benefits associated with the commodity costs to serve the
utility s load, including basin optimization, would be billed or credited to utility
customers.
StoralZe:Under Avista Utilities' direction, Avista Energy would inject and withdraw
storage providing the winterlsummer price differential and reliability of peak day
demand coverage. All costs and benefits associated with the storage transactions
would be billed or credited to utility customers.
TransDOrtation:Under Avista Utilities' direction, Avista Energy would optimize
available pipeline transportation through capacity releases and off-system sales.
All
costs and benefits associated with these transactions would be billed or credited to
utility customers.
ManalZement Fee:A vista Utilities would pay A vista Energy a management fee of
$75,000 per month during the Transition Period for the services provided, which
would be included in the PGA costs. The purpose of the fee would be to compensate
A vista Energy for a portion of their costs such as employee labor and associated
support costs and credit and banking costs, as shown in the table on Page 32 of the
Commission s Sixth Supplemental Order.
10. TraininWMisc.During the transition period, A vista Utilities would complete the
tasks necessary to bring the gas procurement functions back within the utility, i.e.
hiring and training of employees, pipeline, storage and third party supplier
notifications of change in contract relationships, development and documentation of
internal administrative procedures, etc.
11. Other Jurisdictions:The Benchmark Mechanism terminates in Idaho and Oregon
March 31, 2005. Effective April 1, 2005 execution of natural gas procurement
services for all three states (Washington, Idaho and Oregon) would revert to the
utility.
WN U.
Fourth Revision Sheet 150
Canceling
Third Revision Sheet 150
AVISTA CORPORATION
dba Avista Utilities
SCHEDULE 150
PURCHASE GAS COST ADJUSTMENT - WASHINGTON
APPLICABLE:
To Customers in the State of Washington where Company has natural gas service
available.
PURPOSE:
To pass through increases or decreases in natural gas costs to become effective
as noted below. Additional gas cost changes are also shown on Schedule 156. The rate
adjustments shown on this Schedule and Schedule 156 must be added together to
determine the net gas cost change.
RATE:
(a) The rates of gas Schedule 101 is to be decreased by OOOt per therm in all
blocks of these rate schedules.
(b) The rates of gas Schedules 111 and 112 are to be decreased by O.OOOct per
therm in all blocks.
(c) The rates of gas Schedules 121 and 122 are to be decreased by O.OOOct per
therm in all blocks.
(d) The rates of interruptible Schedules 131 and 132 are to be decreased by
OOOt per therm in all blocks.
(e) The rates of transportation Schedule 146 are to be decreased by O.OOOt per
therm in all blocks.
WEIGHTED AVERAGE GAS COST:
The Company's weighted average cost of gas is shown on Schedule 156.
BALANCING ACCOUNT:
The Company will maintain a Purchase Gas Adjustment (PGA) Balancing
Account whereby monthly entries into this Balancing Account will be made to reflect
differences between the actual purchased gas costs collected from customers and the
actual purchased gas costs incurred by the Company. Those differences are then
collected from or refunded to Customers under Schedule 155. Gas Rate Adjustment.
Issued March 12 2004 Effective May 1. 2004
Issued by Avista Corporation
~k :;JOrwood.
Vice President Of State and Federal Regulation
WN U-
Fourth Revision Sheet 150A
Canceling
Third Revision Sheet 150A
AVISTA CORPORATION
dba Avista Utilities
SCHEDULE 150 - (continued)
Additional debits or credits for Pipeline refunds or charges, Pipeline capacity
release revenues and miscellaneous revenues or expenses directly related to the
Company's cost of purchasing gas to meet customers' needs will be recorded in the
Balancing Account.
Deferred gas costs will be determined for individual customers served under
Schedules 112, 122, 132, 146, and 148, as well as for Customers that switch to or from
any of these service schedules to another schedule. The deferred gas cost balance for
these Customers will be based on monthly entries into the Balancing Account as
described above. The deferred gas cost balance for each Customer will be eliminated by
either .1) a lump-sum refund or surcharge, as applicable, or 2) an amortization rate per
therm to reduce the balance prospectively. The Customer shall have the option of a
lump-sum refund or surcharge or an amortization rate per thermo
The Company will compute interest on the average deferred balance of the PGA
Balancing Account on a monthly basis using an interest rate based on its variable short-
term borrowing cost.
Additional debits or credits for Pipeline refunds or charges and other miscellaneous
revenues or expenses directly related to the Company's cost of purchasing gas to meet
customers' needs will be recorded in the Balancing Account.
SPECIAL TERMS AND CONDITIONS:
The rates named herein are subject to increases as set forth in Tax Adjustment
Schedule 158.
Issued March 12, 2004 Effective May 1, 2004
Issued by Avista Corporation
/v.":::Jrwoodo
Vice President 01 Stale and Federal Regulation
WN U-
Fourth Revision Sheet 150
Canceling
Third Revision Sheet 150
A VISTA CORPORATION
dba Avista Utilities
SCHEDULE 150
PURCHASE GAS COST ADJUSTMENT - WASHINGTON
APPLICABLE:
To Customers in the State of Washington where Company has natural gas service
available.
PURPOSE:
To pass through increases or decreases in natural gas costs to become effective
as noted below. Additional gas cost changes are also shown on Schedule 156. The rate
adjustments shown on this Schedule and Schedule 156 must be added together to
determine the net gas cost change.
RATE:
(a) The rates of gas Schedule 101 is to be decreased by O.OOO~ per therm in all
blocks of these rate schedules.
(b) The rates of gas Schedules 111 and 112 are to be decreased by O.OOO~ per
therm In all blocks.
(c) The rates of gas Schedules 121 and 122 are to be decreased by O.OOO~ per
therm in all blocks.
(d) The rates of interruptible Schedules 131 and 132 are to be decreased by
OOO~ per therm in all blocks.
(e) The rates of transportation Schedule 146 are to be decreased by O.OOO~ per
therm in all blocks.
WEIGHTED AVERAGE GAS COST:
The Company s weighted average cost of gas is shown on Schedule 156.
BALANCING ACCOUNT:
The Company will maintain a Purchase Gas Adjustment (PGA) Balancing
Account whereby monthly entries into this Balancing Account will be made to reflect
differences between the actual purchased gas costs collected from customers and the
actual purchased gas costs incurred by the Company. Those differences are then
collected from or refunded to Customers under Schedule 155 - Gas Rate Adjustment.
Issued March 12, 2004 Effective May 1, 2004
Issued by Avista Corporation
Kelly O. Norwood, Vice President Of State and Federal Regulation
WN U-
Fourth Revision Sheet 150A
Canceling
Third Revision Sheet 150A
AVISTA CORPORATION
dba Avlsta Utilities
SCHEDULE 150 - (continued)
Additional debits or credits for Pipeline refunds or charges, Pipeline capacity
release revenues and miscellaneous revenues or expenses directly related to the
Company's cost of purchasing gas to meet customers' needs will be recorded in the
Balancing Account.
Deferred gas costs will be determined for individual customers served under
Schedules 112, 122, 132, 146, and 148, as well as for Customers that switch to or from
any of these service schedules to another schedule. The deferred gas cost balance for
these Customers will be based on monthly entries into the Balancing Account as
described above. The deferred gas cost balance for each Customer will be eliminated by
either 1) a lump-sum refund or surcharge, as applicable, or 2) an amortization rate per
therm to reduce the balance prospectively. The Customer shall have the option of a
lump-sum refund or surcharge or an amortization rate per thermo
The Company will compute interest on the average deferred balance of the PGA
Balancing Account on a monthly basis using an interest rate based on its variable short-
term borrowing cost.
Additional debits or credits for Pipeline refunds or charges and other miscellaneous
revenues or expenses directly related to the Company's cost of purchasing gas to meet
customers' needs will be recorded in the Balancing Account.
SPECiAL TERMS AND CONDITIONS:
The rates named herein are subject to increases as set forth in Tax Adjustment
Schedule 158.
Issued March 12,2004 Effective May 1, 2004
Issued by Avista Corporation
Kelly O. Norwood, Vice President Of State and Federal Regulation
CERTIFICATE OF SERVICE
I hereby certify that I have this day served Avista Corporation s Natural Gas Benchmark
Transition Plan upon all parties of record in Docket UG-021584, by mailing a copy
thereof, postage prepaid to the following:
Ms. Carole Washburn
Executive Secretary
Washington Utilities & Trans. Commission
1300 S. Evergreen Park Sr. SW
Olympia, W A 98504
Donald T. Trotter
Senior Counsel
Attorney General's Office
1400 S. Evergreen Park Drive SW
Olympia, W A 98504
Robert W. Cromwell, Jr.
Office of the Attorney General
Public Counsel Section
900 Fourth Avenue #2000
Seattle, W A 98164
Dated at Spokane, Washington, this 12th day of March 2004.
/i?!P.
BEFORE THE WASHINGTON UTILmES AND TRANSPORTATION COMMISSION
WASHINGTON UTILITIES AND
TRANSPORTATION COMMISSION,
DOCKET NO. UG-021584
Complainant
RESPONSE ON BEHALF OF
COMMISSION STAFF TO
A VISTA'S COMPLIANCE
FILING AND PROPOSED
TRANSITION PLAN FOR THE
BENCHMARK MECHANISMA VISTA CORPORATION D/B/A
A VISTA UTILITIES,
Respondent.
Summary
Staff concurs with the compliance tariff filing and transition plan proposed by
A vista.
Background
On March 12, 2004, Avista filed tariffs and a "transition plan" in response to the
Commission s Sixth Supplemental Order Rejecting Benchmark Mechanism Tariff
Order ) in this docket.
Avista s filing includes revisions to Tariff Schedules 150 and 150A. Revisions to
these tariffs have the principal effect of removing all language referring to A vista
RESPONSE ON BEHALF OF COMMISSION STAFF TO
A VISTA'S COMPLIANCE FILING AND PROPOSED
TRANSITION PLAN FOR THE BENCHMARK MECHANISM - 1
Benchmark Mechanism Schedule 163. The effective date of Schedule 150 and 150A
(May 1, 2004) coincides with the requested termination date of Avista s Benchmark
Mechanism Tariff Schedule 163 (April 30, 2004).
In its Order, the Commission permitted the existing Benchmark tariff to continue
in effect for 60 days from the date of the Order. (Order at ~ 111). That would
contemplate a termination date of April 13, 2004. In its transition plan, Avista is
effectively seeking a two-week extension of that date, so the Benchmark tariffs expire at
the end of April 2004. Staff agrees that an end of month termination is more workable.
The elements of A vista s transition plan are:
A vista s Benchmark Mechanism Tariff Schedule 163 terminates effective
April 30, 2004.
A vista Energy will still perform the gas procurement function for A vista
Utilities, under the Utility's direction, until March 31,2005, when similar
Mechanisms expire in Idaho and Oregon. On April 1, 2005, the gas
procurement function will revert to the Utility.
The Mechanisms in effect in Idaho and Oregon will not be renewed, so the
gas procurement function will revert to the Utility, in total, starting April 1
2005.
RESPONSE ON BEHALF OF COMMISSION STAFF TO
A VISTA'S COMPLIANCE FILING AND PROPOSED
TRANSITION PLAN FOR THE BENCHMARK MECHANISM - 2
With two exceptions, after Schedule 163 terminates effective April 30, 2004,
there will be no sharing of costs or benefits between A vista Utilities and
A vista Energy; 100% of the costs and benefits will go to the Utility during the
transition period. One exception: because A vista Energy would still do gas
purchasing for Avista Utilities, Avista Energy would continue to incur the
cost of maintaining lines of credit. At hearing in this docket, Staff agreed with
the Company s calculation of $512 000 as Avista Energy s annual cost of this
activity. The other exception: an annual fee of $900,OOO/year ($75,OOO/month)
to be paid by A vista Utilities and to A vista Energy will remain in place to
cover A vista Energy s costs, such as the $512 000 annual carrying costs on the
credit lines just described, plus the Avista Energy s labor/expertise to carry
out the gas procurement and capacity management functions, and to provide
training to the Utility's new gas procurement employees through March 2005.
Discussion:
Staff has confirmed with A vista that it is possible for A vista Utilities to
completely take over the gas procurement function for Washington operations within
60-90 days of termination of the Mechanism in this state. The issue is whether that
would be in the best interest of the customers in this state, given the continuation of
Benchmark Mechanisms in Oregon and Idaho.
RESPONSE ON BEHALF OF COMMISSION STAFF TO
A VISTA'S COMPLIANCE FILING AND PROPOSED
TRANSITION PLAN FOR THE BENCHMARK MECHANISM - 3
In its Order, the Commission contemplated a transition approach that considers
the fact that similar Benchmark Mechanisms will continue to be operated in Oregon and
Idaho, until March 30, 2005. This is appropriate because A vista does not buy gas
separately for each jurisdiction in which it operates. Accordingly, there are inherent
difficulties presented if A vista Utilities conducts a gas procurement function for
Washington operations alone, while Avista Energy conducts a gas procurement
function for Oregon and Idaho.
As A vista states in its filing, A vista s customers benefit from the purchase of gas
for all three jurisdictions combined, by taking advantage of the load diversity benefits,
etc. If gas were procured for Washington alone, those benefits would be lost.
Staff believes there would be other inefficiencies associated with having
Washington s gas procurement managed by Avista Utilities, while Idaho and Oregon
gas procurement was managed by Avista Energy. A prime example regards pipeline
balancing. In total, the Utility is required to be in balance on the pipeline every month.
This requires a coordination of the nomination process with actual purchases and
deliveries on a daily basis. If Avista Energy is managing Idaho and Oregon s part of the
transportation, and the Utility is managing the Washington part, each company could
cause a penalty or at least increased costs due to buying or selling gas just to get into
balance, when in total, the system may already be in balance.
RESPONSE ON BEHALF OF COMMISSION STAFF TO
A VISTA'S COMPLIANCE FILING AND PROPOSED
TRANSITION PLAN FOR THE BENCHMARK MECHANISM - 4
The Company s proposed transition plan also has operational advantages. It
avoids a "rush-rush" hiring process for new gas procurement employees at Avista
Utilities. It avoids the problem of having new employees with little or no time to learn
the Utility's specific operations and needs. It also avoids the potential increased costs if
these employees need time to develop contacts with other participants in the relevant
gas markets.
In short, an immediate splitting of the gas procurement function between the
jurisdictions and companies makes operating requirements tighter, and a transition
more difficult, resulting in reduced flexibility and potentially higher costs.
Recommendation:
Staff recommends the Commission allow the tariff revisions to Schedule 150 and
150A to become effective as filed, and accept A vista s proposed transition plan for the
following reasons:
The Order shows that if the utility were doing the gas procurement, $1.4
million of additional benefits would go to customers (see chart on page 32 of
Order). Under A vista s proposed transition plan, those benefits go to
customers.
RESPONSE ON BEHALF OF COMMISSION STAFF TO
A VISTA'S COMPLIANCE FILING AND PROPOSED
TRANSITION PLAN FOR THE BENCHMARK MECHANISM - 5
The Order rejects A vista s request to extend the Benchmark tariff. Under
Avista s proposed transition plan, the Benchmark tariff terminates, effective
April 30, 2004.
The Order allows the parties to consider the Mechanisms in Idaho and
Oregon and to recommend an approach that is the least disruptive to the
Utility and its ratepayers. A vista s proposed transition plan reflects this
concern by avoiding the inefficiencies listed above, and creating an
opportunity for a smooth transition.
The proposed annual fee is not excessive, in view of the fact that A vista
Energy will incur a cot of $512 000 annually to maintain the credit lines for the
Utility's purchases, and all the other benefits that flowed to A vista Energy
under the Mechanism are eliminated.
DATED this 18th day of March, 2004.
CHRISTINE O. GREGOIRE
Attorney General
DONALD T. TROTTER, Senior Counsel
Washington Utilities and
Transportation Commission
[phone]
RESPONSE ON BEHALF OF COMMISSION STAFF TO
A VISTA'S COMPLIANCE FILING AND PROPOSED
TRANSITION PLAN FOR THE BENCHMARK MECHANISM - 6
" SEmnf'.~ n4TI=
BEFORE THE WASHINGTON STATE APR - 2 2004
UTILITIES AND TRANSPORATION COMMISSION
WASHINGTON UTILillES AND
TRANSPORTATION CO1tf1v1ISSION,
Complainant
A VISTA CORPORATION d/b/a
A VISTA UTILITIES,
Respondent.
.... .............. ......... ........
DOCKET NO. UG-D21584
SEVENTH SUPPLEMENTAL
ORDER EXTENDING
EXPIRATION OFBENCHJv1ARK
MECHANISM TO APRIL 30,
2004; APPROVING
COMPLIANCE FIUNG
Synopsis: The Commission extends the expiration date for Avista s current Benchmark
Mechanism from April 15 to April 30, 2004 and approves Avista s proposed compliance
plan for terminating the Benchmark Mechanism and transferring its gas supply
procurement and management functions from Avista Energy to Avista Utilities.
MEMORANDUM
Proceedmg. Docket No. UG-O21584 involves a tariff filed by A vista Corporation
d/b/a Avista Utilities (Avista)1 with certain tariff revisions that would modify
and extend A vista Tariff Schedule 163, A vista atural Gas Benchmark
Mechanism" (Benchmark Mechanism) for two years. The Benchmark
Mechanism (current and proposed) establishes the natural gas costs for
Purchased Gas Adjustment (pGA) deferral purposes.
Avista Corporation operates a regulated utility business under the name Avista Utilities. Avista
Energy is a wholly owned subsidiary of Avista Capital, Inc. Avista Capital Inc. is a wholly
owned subsidiary of A vista Corporation. In this Order, we refer to "A vista" as the Corporation
as a whole,
g.
it is "A vista" that filed the initial petition. "A vista Energy" refers to the affiliate
that operates the Benchmark Mechanism currently. "Avista Utilities" refers to the regulated
utility
. 3
" -
DOCKET NO. UG-O21584
Seventh Supplemental Order
PAGE 2
Appearances. David Meyer, attorney, Spokane, Washington, represents Avista.
Robert Cromwell, Assistant Attorney General, Seattle, Washington, represents
Public Counsel. Donald T. Trotter, Assistant Attorney General, Olympia,
Washington, represents the Commission.
Background. Avista Energy currently procures natural gas for Avista Utilities
under the Natural Gas Benchmark Mechanism (Benchmark Mechanism or
Mechanism) included in its Tariff No. 163. The Benchmark Mechanism is
intended to give A vista Energy an incentive to procure reliable, least cost gas for
Avista Utilities' customers.
On November 29, 2002, the Commission suspended A vista s proposed
Benchmark Mechanism tariff; extended the existing Tariff No. 163 until January
29, 2004; and set the matter for hearing.
An evidentiary hearing took place on December 15-, 2003, before Chairwoman
Marilyn Showalter, Commissioners Richard Hemstad and Patrick Osme, and
Administrative Law Judge Theodora Mace.
On February 13, 2004, the Commission entered its Sixth Supplemental Order
requiring Avista to termiri.atethe Benchmark Mechanism. The Commission
further required A vista to develop a plan for transition of the gas supply
procurement and management functions performed by A vista Energy under the
Mechanism back to Avista Utilities. Avista circulated its proposed transition
plan to Commission Staff and Public Counsel and filed it with the Commission
on March 15, 2004.
Commission Staff supports the plan. Public Counsel objects to the plan. Staff'
and Public Counsel's positions are described below.
DOCKET NO. UG-O21584
Seventh Supplemental Order
PAGE 3
The Commission, for reasons more fully stated below, finds Public Counsel's
objections to be without merit. Overall, the proposed transition plan complies
with the Sixth Supplemental Order which required Avista to transfer gas supply
procurement and management from A vista Energy to A vista Utilities so as to
avoid harmto ratepayers, and if necessary, in coorclination with the expiration of
the Benchmark Mechanism in Idaho and Oregon.
Avista s proposed transition plan. Under the proposed transition plan, Avista
Energy would continue to execute gas procurement transactions for A vista
Utilities until March 31, 2005, but A vista Utilities alone would determine what
transactions were to be executed. A vista Utilities would pay A vista Energy a fee
of $75JOOO per month, or $900,000 annually, to execute transactions during the
transition period.
Alfsharing of benefits and costs between A vista Energy and A vista Utilities from
the operation of the current Mechanism would terminate on April 30, 2004,2
except that A vista Energy would continue to cover the cost of maintaining lines
of credit.3
On Aprill, 2005, the performance of all gas procurement activities in
Washington, Idaho and Oregon would revert back to Avista Utilities from Avista
Energy, and the Benchmark Mechanism would cease to operate in each of those
states.
Commission Staff. Commission Staff recommends that the Commission adopt
A vista s transition plan. Commission Staff argues that A vista s proposal
complies with the Sixth Supplemental Order and is in the best interests of the
2 Avista requests that the Commission extend the expiration date of the current Benchmark
Mechanism, established in the Sixth Supplemental Order, of April 15, 2004 to April 30, 2004 to
ease accounting difficulties that might result from mid-month termination.
3 Exhibit 51T showed the cost of the line of credit to be $512 000.
DOCKET NO. UG-O21584
Seventh Supplemental Order
PAGE 4
company s ratepayers because it will allow A vista to coordinate a smooth
reversion of the gas procurement function to A vista Utilities in all three
jurisdictions it serves. Staff points out that under the current Mechanism, Avista
does not procure gas separately for each jurisdiction, but rather A vista Energy
proCures the gas on a combined portfolio basis. Should the Mechanism
terminate in one jurisdiction, A vista Utilities' customers would no longer benefit
from management of load diversity across the combined operations.
, With regard to the payment to A vista Energy, Staff points out that the annual
cost of maintaining lines of credit alone is $512,000. A vista Energy is shouldering
this cost under the plan. Staff also indicates there would be other transition-
related costs A vista Energy would bear. Taking these costs as a whole,
Commission Staff contends that payment to A vista Energy of $75,000 monthly,
or $900 000 annually, is justified.
Public Counsel's objections. Public Counsel states that Avista testified it would
be able to revert Benchmark Mechanism functions back to A vista Utilities in two
months if required to do so. Public Counsel objects that A vista s transition
proposal is for a much lengthier one-year period and does not comply with the
Six~ Supplemental Order. Moreover, allowing Avista until March 31,2005 to
unwind the current Mechanism might foreclose the Commission from ending the
transition earlier should Idaho decide to terminate the Mechanism in Idaho
earlier than March 31, 2005.4 Public Counsel recommends a 120-day transition
period, measured from the date of the final order.
Public Counsel also objects to the $75,000 monthly ($900,000 annually) payment
to A vista Energy during the transition period because there was little support in
the evidentiary record as to the costs covered by such a payment. Public Counsel
Public Counsel Opposition at 4; see, also In the Matter of Avista Utilities' Application for Approval of
Modifications to its natural Gas Benchmark Mechanism, Case No AVU-G-01-3, Order No. 28941, Idaho
Public Utilities Commission (February 2002) at
DOCKET NO. UG-O21584
Seventh Supplemental Order
PAGE 5
recommends that A vista Energy be compensated only for its documented actual
costs, determined at the close of the 120-day transition period.
Discussion and decision. The Commission is persuaded that the transition plan
proposed by A vista is reasonable and complies with the Sixth Supplemental
Order. In the Sixth Supplemental Order, the Commission explicitly
contemplated a transition period that might extend to March 31, 2005.5 Since the
gas procurement functions in Washington, Idaho and Oregon are all intertwined
with Avista Energy s current operation of the Benchmark Mechanism, ratepayers
will benefit from cost efficiencies associated with a coordinated termination and
transition of Mechanism functions back to A vista Utilities in all three states.
The Commission regards the payment of $75,000 monthly ($900,000 annually) to
A vista Energy as reasonable in light of the costs it will incur to maintain credit
lines and to conduct the transition of the Mechanism back to Avista Utilities.
Finally, we are persuaded that should Idaho decide to terminate the Mechanism
in that state sooner than March 31 2005, this Commission has options available
to allow it to address the ramifications of Idaho s decision for this state.
For these reasons, we approve Avista s proposed transition filing as being in
compliance with our Sixth Supplemental Order.
II.ORDER
THE COtviMISSION ORDERS That the expiration date for the current A vista
Benchmark Mechanism is extended from April 15 to April 30, 2004 and approves
A vista s compliance filing proposal for the transition of the Benchmark
Sixth Supplemental Order at If 91, 111, 152.
DOCKET NO. UG-O21584
Seventh Supplemental Order
PAGE 6
Mechanism back to A vista Utilities by March 31, 2005, subject to re-examination
of the transition period based on regulatory action in Idaho or Oregon.
Dated at Olympia, Washington, and effective thi day of April 2004.
WASHINGTON UTILillES AND TRANSPORTATION COM1v1ISSION
/ftJlv
MARILYN SHOW ALTER, C
RICHARD HEMST AD, Commissioner
PATRICKJ. OSHIE, Commissioner
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 188
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
In 2003, how many customer-requested disconnects were performed on the regular billing cycle
meter reading dates?
RESPONSE:
There were 637 customer-requested disconnects in 2003. Our process for customer-requested
disconnects is to disconnect on the date the customer requests or as close to it as possible.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 189
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
Please provide the total number of out of cycle bills prepared for Idaho customers in 2003.
RESPONSE:
The total number of closing bills in Idaho in 2003 was 35 109.
(During a follow-up phone conversation with Marilyn Parker, Staff clarified that this request was
about "closing bills.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 190
DATE PREPARED:
WITNESS:
. RESPONDER:
D EP AR TMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
Regarding bills prepared outside of regular billing cycles in 2003 , please provide how many of
the readings entered on the bills were determined by: a) a computer estimate; b) a manual
estimate; c) an actual reading by a Company employee; or, d) a customer-provided reading.
RESPONSE:
During Avista s phone conversation with Marilyn Parker, this request was clarified to be about
closing bills.
A) 16 911
B) 5 273
C) 12 636
D) 289
JURISDICTION:
CASE NO:
REQ UES TER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 191
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
DATE PREPARED: 04/30/2004WITNESS: Don Kopczynski
RESPONDER: I DJ Spooner
DEPARTMENT: Customer Svs. Mgr
TELEPHONE: [phone]
REQUEST:
Please explain how a Customer Service Representative (CSR) decides how to implement a
customer s request to discontinue service. Describe how a CSR determines a beginning bill'
meter reading by estimating. Please provide copies of online help screens, printed employee
procedure manuals, or other written material explaining this process.
RESPONSE:
A CSR would schedule to discontinue service the date that a customer requests it to be
discontinued. When a customer contacts A vista to open a new account and the service has not
yet been closed to the 'previous tenant, a close is processed for one day prior to the open date.
When estimating usage to determine the meter reading, the CSR draws from many elements in
factoring an accurate estimate. Elements included: time of year, heating or non-heating service
number of days of service, usage patterns, recent and past usage, meter reading history and any
pertinent information the customer may divulge (i.e. house is vacant).
Please see the attachment entitled CSR 215 Estimating Usage. This is a copy of Avista s initial
training module for all of our Customer Service Representatives. Additionally, an electronic
on-line" copy is available as a reference/resource document for all of Avista s CSR'
.4J1'ill r ar s.~lrlrj 1M Utilities
CSR 215
Estimating Usage
Updated
Fall, 2003
04-30-215 Estimating Usage
Introduction
Customers call to open and close accounts, discuss possible high bills or
meter reading errors , and ask about average usage. Avista only reads
meters once a month; so in order to provide these customers with the most
accurate information possible or a bill for the appropriate time frame , we
must be able to estimate their amount of energy use.
Objective
In this module you will learn the basics of estimating usage, including
heating vs. non-heating accounts , the interpretation of usage information
and using "use-per-day" and "degree days" to calculate estimated energy
use.
04-30-215 Estimating Usage
tim tins
Heating
We deal with two types of accounts.
Non-Heating
Three characteristics of a heating account.
Higher energy use in winter (approx. times base use).
Low energy use or no use in summer.
Usage rises and falls with degree days. (We will discuss degree days shortly.
Two characteristics of a non-heating account.
Consistent energy use all year long.
Lower energy use overall.
This is an example of a gas heating account.
Notice the low usage in
the summer months.
These months represent
the base use for that
year.
76 3.04 $63_87 0.953
56 2.28 $47.96 0.952
61 2_81 $58.91 0.953
3 $0,75 $15.70 0_951
9 $0.57 $11.93 0.950
7 $0.48 $10.04 0.953
11 $0_66 $13.81 0.955
19 $1.02 $21.35 0.953
37 $1.82 $38.31 0.951
38 $28.89 0.950
2.47 $51.94 0_953
12 $65.46 0_952 See how the therms
increase through the
winter months , then
start to drop off again
in the spring.
Base use occurs during
the summer. It includes
any kilowatt-hours or
therms not used for
heating purposes.
3104 3118 8:59:04 AM
3095 3104 7:46:50 AM
3088 3095 10:48:32 AM
3076 3088 1 :42:17 PM
3056 3076 7:06:13 AM
3017 3056 7:06:17 AM
04-30-215 Estimating Usage
This is an example of an electric heatina account.
~~~i
~t~';
" .
r 2001-05-29 200 06-26 RR
~ 2001-04-26 2001-0 -29 RY
~~
2001-03-27 2001-04- RR
~ 2001-02-23 2001-03-27 R
~ 2001-01-26 2001-02-23 R
M 2000-12-22 2001-01-26 RR
~; 2000-11-21 2000-12-22 RY
Ifil;: 2000-10-20 2000-11-21 RR
.~ 2000-09-22 2000-10-20 RR
"~2000-08-24 2000-09-22 RR1;'
.~~ 2000-07-26 2000-08-24 RR
t' 2000-06-23 2000-07-26 RR
~t 2000-05-26 2000-06-23 RR
~~.
Kwh's increase into the
winter, then decrease as
spring arrives,
1 28642 30657
1 26884 28642
1 25522 26884
1 24682 25522
1 23922 24682
1 23245 23922
1 22435 23245
1 21693 22435
This is an example of a gas non-heatinq account.
i~
IIiI' IIE1~' -
~ 2003-10-07 2003-11-10 RR
~ 2003-09-08 2003-10-07 RY
r~ 2003-08-07 2003-09-08 RR
.~ 2003-07-11 2003-08-07 RR
ffi
1 2003-06-12 2003-07-11 RR
~ 2003-05-08 2003-06-12 RR
2003-04-11 2003-05-08 RR
'i' 2003-03-10 2003-0-4-11 RR
. 2003-02-10 2003-03-10 RR
m 2003-0H 4 2003-02-10 RR
~2002-12-12 2003-01-14 RR
~k 2002-11-07 2002-12-12 RR
if,l\ 2002-10-08 2002-11-07 RY 30 789 38 1.81 $37.95 0.967 2733 2772 1:03:44 PM
~;,,-;J ",-"""""""""",""""""~~""i"""';,.="H""""".""",.""",~",-;"
""""""
".""""",,,,""="'""C'!!"'""""""""""""';~"""""""'_'~I"-"'-""""""'-""""""
~~'
l(!
38 1.64 $34.45 0.967 3189 3228 1 :04:30 PM
31 .34 $28.20 0.968 3157 3189 12:15:11 PM30 .30 $27.30 0_970 3126 3157 1 :52:05 PM25 .11 $23.32 0.975 3100 3126 12:31 :32 PM28 .22 $25.70 0.966 307 Notice how the energy40 .68 $35.25 0.980 303 usage remains fairly36 $ - consistent throughout
46 _91 $40.02 0.966 294 the entire year.
45 .87 $39.22 0.967 28941 .72 $36.05 0_964 2855 2898 11 :41 :38 AM34 .45 $30.48 0.965 2820 2855 1 :13:47 PM
46 _91 $40.02 0.966 2772 2820 12:25:39 PM
04-30-215 Estimating Usage
This is an example of an electric non-heating account.
Here again, the usage
remains basically flat
over the whole year.
~;;; 2002-01-07 200 2-06 RR
~j 2001-12-06 2002-01- RR
m 2001-11-05 2001-12-
R 2001-10-05 2001-11-05 RR
fJl~ 2001-09-05 2001-10-05 RY
!Jj 2001-08-06 2001-09-05 RR
~, 2001-07-06 2001-08-06 RR
ro 2001-06-07 2001-07-06 RR
1; 2001-05-07 2001-06-07 RR
~ 2001-04-05 2001-05-07 RY
~: 2001-03-06 2001-04-05 RR
tt'h 2001-02-06 2001-03-06 RR
~I.E~"cc,~".",~,~~,
~"",~~"
857 1609
58 857
9268
8490 9268
What would cause the winter use toga up slightly?
If the customer has electric hot water, their winter electric use would go up to heat
the colder winter water. The water coming into theresidence is colder inthe
winter than it is in the warmer months, therefore more electricity is needed to heat
the water to the same temperature.
Another possibility for the slight increase could be attributed to an oil , propane or
wood heat furnace fan blowing heated air through the home.
04-30-215 Estimating Usage
Why do we need to know the difference between heating and non-heating accounts?
A heating account is estimated using degree days during the heating
season.
A non-heating account is always estimated using use-per-day.
What is a degree day?
Heating degree days are a way to relate each day s temperature to the amount of fuel needed to
heat a building.
Your home needs little or no heat when it is 65 degrees outside. Electrical appliances , lights, and
other activities provide the additional heat to maintain comfort even though the outside
temperature is 65 degrees.
Degree Days are simply the difference between the average temperature outside and 65 degrees.
For example:Say the average outside temperature for the day is 30 degrees. 65
degrees minus 30 degrees equals 35 degree days for that 24 hour
The higher the number of degree days. the colder it is.
Therefore. more energy is needed to heat the home.
Notice how the usage
increases as the
degree days increase,
Total number of
degree days in
the billing cycle.
The colder it is, the
more energy needed
to heat the home.
21 2000-12-22 RY
20 2000-11-21 RR
22 2000-10-20 RR
M 2000-08-24 2000-09-22 RR
~ 2000-07-26 2000-08-24 RR
~ 2000-06-23 2000-07-26 RR
r( 2000-05-26 2000-06-23 RR
1\'; ,..
737 2.14 35.
1007 2.91 48_
1231 3.51 58.
1507 4A1 73.
1355 3.89 64.
2015 6.14 102.
1758 5.31 88.
1362 3.99 66.
840 2AO 39.
760 2.16 35.
677 1.91 31.
810 2.31 38A8
742 2.10 35_
04-30-215 Estimating Usage
Account
Request
Where do we get the degree days from?
The weather bureau provides the degree day information each day. We can find
this information in the degree day calculator.
Go into the Workplace
and double-click on the
Miscellaneous icon.
Select the Degree Days
icon, and the Degree
Days calculator appears.Customer Premise Services Equipment
. ~.._- -.
u_..----.---
.,-.-' ";"~p.
d~t)\f;;'lt!~i1~i~*?/fii';1t;1t~(ilK~:~1~!j~\4~~~
DTHEII
STorr
I:':mti!illt-.IIHIIIIJ:I
:i:
Code Table
Job
1i'Wefltherizfltion Audit Aministrfltion
Select the region the
customer's account
is located in.Choose the date range
you wish to view,
The degree days for
the region and date
range are displayed.
04-30-215 Estimating Usage
In Box
Out Box
Things to keep in mind.
. When closing an account in CSS Workplace you have the option of allowing
the computer to estimate the final bill for you. This is usually the best choice
as the computer bases its estimate on the recent use at an address. Choose
Manual Estimate when you know of circumstances that would dramatically
affect an estimate. Examples would include an empty apartment or increased
use over the past few months that would skew the closing bill period.
This module is focused on manual estimating to develop your skills so you
can confidently estimate bills or describe use to our customers.
If an account has both electric and gas service, the odds are that the gas
service is used for heating.
Sometimes you will come across an account where both services provide
heat.
./
In these instances the gas is most likely the primary source of heating, with
the electric heat used for specific space or zonal heating. The zonal heating
can be for a room that is insufficiently heated by a gas furnace, or where an
addition has been built on the house,
Knowing the basics is your ticket to understanding the details.
04-30-215 Estimating Usage
Interpreting Usage Infor ation
Usage information can be found on the Billin Histo screen. Remember how to get there?
Let's look at the usa e histo for an electric service.
See the RBC column? This tells us the t e of meter readin obtained and the t e of bill that was sent.
Date range of the billing,
(Dates the meter was read)
The letter on the left is the Meter Read Code.
The letter on the right is the Bill Code. For
example: RR is Regular read - Regular bill.
~ 2003-10-292003-11-19 KG 21 696 1160 4.48 74,73 10 2811 2927
1 IF. 2003-09-29 2003-10-29 VR 30 343 170 0,84 13,96 10 2794 2811
~ ~~~~~~:~~~ ~~~~~~:~~: ~~
~: 14
~~~ ~::~ ~ :::~ ~ ~~~: ~~~:
fi 2003-07-29 2003-08-01 31 0 0.00 0.00 10 2754 2754
~ 2003-06-27 2003-07-29 RI 32 0 0.00 0,00 10 2754 2754 Using the list of codes below,
If 2003-05-29 2003-06-27 RI can ciPh the ~BC'S .
~ 2003-05-05 2003-05-29 VI 24 279 150 0.00 0,00 10 2739 2754 on IS I mg IS ory . .
~ I;~ 2003-04-28 2003-05-05 KG 11 0 250 1.1 5 19_12 10 2714 2739 't; I* 2003-03-26 2003-04-28 RR 33 649 1180 4.26 71,08 10 2596 2714 i,O?)~ 2003-02-24 2003-03-26 RR 30 787 1410 5.18 86.43 10 2455 2596 t!~:~. 2003-01-24 2003-02-24 RY 31 914 1610 6.04 100.66 10 2294 2455 ~lc!~ 2002-12-27 2003-01-24 RR 28 923 1690 6.30 105,06 10 21252294
... ........ ..
r~n
t~~~::~=:::;;=~~:;::~;;:~;;~~=::~;:i~~:;;:::~:~~i=:'=
~;::.~~;:::==;::;::=::~~
A complete list of these codes can be found in the Flip Chart.
Common Meter Read Codes Common Bill Codes
C Customer read
Estimated read
K Computer estimated read
Regular read
Verified read
Special read
F Estimated from next read
0 New customer, first bill
Closing bill
nactive meter
Regular bill
X Prorated bill - abnormal days of service
Y Prorated bill - rate change
A Adjusted bill
04-30-215 Estimating Usage
Why is it important to look at the RBC column?
The read bill code is a key ingredient in determining which month we should use
to base an estimate on. Never base an estimate on an estimate.
Any bill that has a read code of "K" or "E" in the RBC column should not be
used as a basis for an estimate.
What months can we base an estimate on?
It is always best to use the previous month as long as it is an accurate meter
reading. This represents the most current usage information we have.
The next best option is to look at the month prior to that or the same month last
year.
Say you wanted to estimate
the usage for 6/26.
t\ 2001-05-29 2001-06-
!Ii~; 2001-0'1-26 2001-05-29 RY
It 2001-03-27 2001-0'1-26 RR
~ 2001-02-23 2001-03-27 RR
f~
2001-01-26 2001-02-23 RR
ll2000-12-22 2001-01-26 RR
~ 2000-11-21 2000-12-22 RY
Ii:
I~ 2000-10-20 2000-11-21 RR
~. 2000-09-22 2000-10-20 RR
;1 2000-08-2'1 2000-09-22 RR
!\: 2000-07-26 2000-08-2'1 RR
!12O00-06-23 2000-07-26 RR
~, 2000-05-26 2000-06-23 RR
h:i'
1007 .
1231
1507 '1.41 73.
1355 3.89 6'1,
2015 6.1'1 102.
1758 5.31 88.
1362 3.99 66.5'1
8'10 2AO 39.
760 2.16 35.
677 1.91 31.
810 2.31 38.'18
7'12
1 32012 33519
1 30657 32012
286'12 30657
2688'1 286'12
1 25522 2688'1
2'1682 25522
1 23922 2'1682
232'15 23922
22'135 232'15
Prior Month
Same month last year
In the above example, any of those months could be used for an estimate,
but the previous month is the best choice.
04-30-215 Estimating Usage
Important points
Always make sure the month you are basing an estimate on has at least 10
days of service in it.
It can be any type of read but an estimate.
It should have similar usage when compared to the same time last year.
Use caution on the "same month last year method" when the customer has
less than one year of service at the address. You may find that the closed
customer s usage was higher or lower than the current tenant's usage. Using
the same month last year to estimate is fine , if the usage is nearly identical for
both tenants.
If the the closing bill was estimated (For example: an RBC of "KC"), do not
estimate the first bill for the new customer. Get a Special Read for the new
open or ask the customer to get a reading for us.
. The main idea is to choose a month with consistent usage that complements
the type of estimate you are making.
./ For example , if you are estimating a heating account, choose usage
that will best represent that time of year. The use for the previous
month or the same month last year will be similar to the month you
are estimating. For a non-heating account, the same should hold
true.
. First , look at the last month's usage for an accurate read. Second , look at the
month prior. Third , look at the same month last year for an accurate read.
Let's look at some examples.
04-30-215 Estimating Usage
Which month is the best one to base the 07/30/02 estimate on?
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
07/30/02
????????
06/25/02 117 470 20.
OS/28/02 225 510 22.
04/28/02 519 850 36.
03/27/02 670 920 39.
02/26/02 917 1450 65.
01/26/02 1214 1840 86.
12/26/01 1190 1800 84.
11/24/01 835 1260 55.
10/24/01 463 790 33.
09/25/01 231 520 22.
08/25/01 490 21.
07/24/01 460 20.
The previous month (06/25/02) is the best choice since we have a good read for that month.
How about an estimate for 11/1 0/02?
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
11/10/02
????????????
9215
????
11/03/02 499 480 22.44 9167 9215
0/06/02 134 490 22.9118 9167
09/03/02 310 14.9087 9118
08/11/02 500 23.9037 9087
07/09/02 530 24.42 8984 9037
06/10/02 228 410 19.8943 8984
05/12/02 328 490 22.8894 8943
04/10/02 625 440 20.8850 8894
03/12/02 821 500 22.8800 8850
02/09/02 1122 520 22.8748 8800
01/09/02 1152 550 23.8693 8748
12/09/01 1094 560 23.8637 8693
11/09/01 1094 560 23.8629 8637
Either the prior month (10/06/02) or the same month last year (11/09/01) could be
used. The previous month (11/03/02) cannot be used because it was an estimate, as
indicated by the ER in the RBC column.
04-30-215 Estimating Usage
Which month would you use to estimate the usage for 05/08/02?
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
05/08/02
????????????
8814
????
04/28/02 610 14.45 8785 8814
03/28/02 639 15.8754 8785
02/27/02 1026 16.8721 8754
01/25/02 1214 16.8686 8721
12/26/01 1190 16.42 8652 8686
11/24/01 835 15.8620 8652
10/24/01 463 14.8590 8620
09/25/01 231 14.8561 8590
08/25/01 14.8533 8561
07/24/01 13.8506 8533
06/25/01 13.8479 8506
05/27/01 405 15.8448 8479
Here we see the previous and prior months were both estimated (EY and ER), so we
cannot use them. Since the same month last year (05/27/01) usage would probably
be consistent with the 05/02 usage, this would be the best one to use for an estimate.
How about an estimate for 07/30/02?
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
07/30/02
????????
3212
????
06/25/02 117 470 20.3165 3212
OS/28/02 225 510 22.3114 3165
04/28/02 519 850 36.3029 3114
03/27/02 670 920 39.2937 3029
02/26/02 917 1450 65.2792 2937
01/26/02 1214 1840 86.2608 2792
12/26/01 1190 1800 84.2428 2608
11/24/01 835 1260 55.2302 2428
10/24/01 463 790 33.2223 2302
09/25/01 231 520 22.2171 2223
08/25/01 490 21.2122 2171
07/24/01 460 20.2076 2122
This one is a little trickier. The previous month (06/25/02) is an estimate, so we can t use
that one. You may be tempted to use the prior month (05/28/02) or the same month last
year (07/24/01). However, the RBC for the previous month is KC (Computer estimated
read, Closing bill). Remember: Never estimate a new customer s opening bill when
the closing bill was estimated. Send for a special read or get a customer read.
04-30-215 Estimating Usage
IIi atin With UsofiE rBB Day
Now that you can determine if an account is heating or non-heating, and which
month to base an estimate on , let's learn how to do an actual estimate.
Remember: Always use the use-er-method to estimate a non-heating account.
Here we want to estimate the usa~e For this electric non-heating
for 30 da~s of service from Jan. account, basing our estimateto Feb. 6 . on the usage for the previous
-""'-'~"'-"""'"~'~'~~-'.=,~~.
'""'~~"W"""""
"=... ~~.",.".",~",~""""~~""~"",~.""""",~,,,
~,,,-c,-~~,~,
.,.~~..,..~..~-.",...,.="-
~.,,-,, month is the best choice,
~~ ~~~'
~. ~:E',f'
~? ;~02-01-07 2002-02-06
,.,
W 2001-12-06 2002-01-07 RR
k12001-11-05 2001-12-06 RR
11\ 2001-10-05 2001-11-05 RRl(,
~ 2001-09-05 2001-10-05 RY
~ 2001-08-06 2001-09-05 RR
~ 2001-07-06 2001-08-06 RR
~' 2001-06-07 2001-07-06 RR
~\ 2001-05-07 2001-06-07 RR
~I 2001-04-05 2001-05-07 RY
. 2001-03-06 2001-04-05 RR
,0.
887 2.99 49.
0 2.73 45.45
782 2.63 43.
702 2.10 34.
820 2.38 39.
851 2.47 41.21 713 2.07 34.277 752 2.19 36.45617 799 2.30 38_756 790 2.27 37.
8 1032 778 2_23
!1\~!!.~~!!IJ~~!!r'~1 S t e p
Using the previous
month's usage, calculate
the customer's average
use per day.
6287 7174
5477 6287
4695 5477
3993 4695
3173 3993
2322 3173
1609 2322
857 1609
58 857
9268
Now that you know the average
amount of energy the customer is
using each day, calculate the
total amount of usage for the
number of days in your estimate,
Usage + Dys Svc = Use per day887 32 = 27.719 kwh'
Use per day x Dys Svc Estimated Usage
832 kwh'27.719
Time for a little practice.
04-30-215 Estimating Usage
PRACTICE ACTIVITY
For the following non-heating accounts, choose the best month to base an
estimate on and use the use-per-day formula to calculate usage for the missing
(????) month. Round your final answer for estimated usage.
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
02/03/02
????
01/20/02 1264 1430 63.5008 5151
12/18/01 1044 1320 58.4876 5008
11/18/01 819 1380 61.4738 4876
10/17/01 435 1270 55.4611 4738
09/18/01 136 1240 54.4487 4611
08/19/01 1390 61.4348 4487
07/20101 1400 62.4208 4348
06/19/01 151 1310 57.44 4077 4208
OS/20/01 220 1340 59.3943 4077
04/19/01 681 1290 56.44 3814 3943
03/20/01 597 1190 51.3695 3814
02/18/01 1145 1280 55.3567 3695
I Use per day =Estimated use =
Read RBC Dys Deg
Usa
Tax Billed Mult . Begin EndDate Svc Dys Amt Amt Read Read
12/21/02
????
12/02/02 1180 590 24.5124 5183
11/01/02 925 570 24.5067 5124
0/02/02 525 590 24.5008 5067
09/01/02 319 540 21.4954 5008
08/03/02 580 24.4896 4954
07/02/02 610 25.4835 4896
06/02/02 109 640 27.4771 4835
05/01/02 529 600 25.4711 4771
04/03/02 578 660 28.4645 4711
03/02/02 716 520 22.4593 4645
02/05/02 1105 580 24.4535 4593
01/06/02 1256 640 27.4471 4535
I Use per day =Estimated use =
04-30-215 Estimating Usage
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
12/03/02
????
11/19/02 680 10.3110 3131
11/01/02 925 16.41 3076 3110
0/02/02 525 15.3044 3076
09/01/02 319 14.3014 3044
08/03/02 15.2982 3014
07/02/02 14.45 2953 2982
06/02/02 109 16.2920 2953
05/01/02 529 15.2889 2920
04/03/02 578 16.41 2855 2889
03/02/02 716 16.2822 2855
02/05/02 1105 16.2787 2822
01/06/02 1256 17.2751 2787
I Use per day =Estimated use =
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
11/21/02
????
0/22/02 378 856 37.2793 3649
09/22/02 889 39.1904 2793
08/20/02 805 35.1099 1904
07/22/02 738 31.0361 1099
06/22/02 151 665 28.9696 0361
05/22/02 220 588 24.9108 9696
04/22/02 681 606 25.8502 9108
03/19/02 728 597 24.7905 8502
02/18/02 941 1145 52.6760 7905
01/19/02 1264 981 43.5779 6760
12/17/01 1111 788 34.4991 5779
11/14/01 735 596 24.4256 4991
I Use per day =Estimated use =
Answers to practice questions appear on next page.
04-30-215 Estimating Usage
Exercise
The previous month 1/20/02 is the best month to use for your estimate.
Use per day =43.333 Estimated use =607 kwh'
Exercise 2
Both the previous and prior months were estimates , so cannot be used. The
same month last year 1/06/02 is the best month to use for your estimate.
Use per day =20.645 Estimated use =392 kwh'
Exercise 3
The previous month 11/19/02 is the best month to use for your estimate.
Use per day =167 Estimated use =16 therms
Exercise 4
The previous month was estimated , so the prior month 9/22/02 is the best month
to use for your estimate.
Use per day =27.781 Estimated use =833 kwh'
04-30-215 Estimating Usage
Esti ating Using Degree Days
Using degree days allows us to provide a more accurate estimate for heating
accounts during the heating season (approximately October - April).
Remember: Always use the deqree days method to estimate a heating account during the heating season.
You may use the use-per-day method for months when no heat is used.
Here we want to estimate the usa
for 34 d~tS of service from Mar. 6to Apr. 9 ,
For this gas heating account
basing our estimate on the
usage for the previous month
is the best choice.
iit
fij 2003-03-06 2003-04-
wi 2003-02-05 2003-03-06 RR
i; 2003-01-07 2003-02-05 RR
IT! 2002-12-09 2003-01-07 RR
~ 2002-11-07 2002-12-09 RR
~. 2002-10-07 2002-11-07 RY
i\J2002-09-09 2002-10-07 RR
~; Using the previous
~ ~~n;~~~~~:~I~' a
:~~~~~e
~ use per e ree ay.
8 $3.12 $65.46 0.952
7 $3.08 $64.67 0.950
76 $3.04 $63.87 0.953
56 $2.28 $47.96 0.952
61 $2.81 $58.91 0.953
13 $0.75 $15.70 0.951
3402 3484
3321 3402
3241 3321
3182 3241
3118 3182
3104 3118
9:24:08 AM
7:43:50 AM
1 :00:54 PM
8:11 :05 AM
8:39:57 AM
8:59:04 AM
Now that you know the average amount of energy the
customer is using per de ree day, calculate the total
amount of usage for the number of degree days in the
time frame of your estimate.
In this example: from 3/6/03 to 4/9/03 there were 770
degree days. This number has already been entered for
you. Normally you would have to get this number from
the degree day program in Workplace.
Usage + Deg Dys = Use per deqree day78 908 = 0.0859 therms
Use per de ree day x Deg Dys = Estimated Usage
0859 770 66 therms
Time for some more practice.
04-30-215 Estimating Usage
PRACTIVE ACTIVITY
Use the degree days program in Workplace to complete this table.
For the following heating accounts, choose the best month to base an estimate
on and use the degree days formula to calculate usage for the missing (????)
month. The degree days for the missing month have already been entered for
you. Round your final answer for estimated usage.
Read RBC Dys Deg
Usa
Tax Billed Mult Begin End
Date Svc Dys Amt Amt Read Read
03/27/02 670
????
02/26/02 917 1450 65.
01/26/02 1214 1840 86.
12/26/01 1190 1800 84.
11/24/01 835 1260 55.
10/24/01 463 790 33.
09/25/01 231 520 22.
08/25/01 490 21.
07/24/01 460 20.
06/25/01 117 470 20.
OS/28/01 225 510 22.
04/28/01 519 850 36.
03/30/01 782 1280 56.45
Use per degree day =Estimated use =
04-30-215 Estimating Usage
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
11/19/02 861
????
0/20/02 477 36.
09/21/02 19.
08/20/02 16.
07/22/02 16.
06/22/02 151 28.
OS/22/02 220 32.
04/22/02 681 132 54.
03/19/02 728 149 61.
02/18/02 941 161 66.
01/19/02 1264 187 76.
12/17/01 1111 173 71.
11/14/01 735 151 62.
Use per degree day =Estimated use =
Read RBC Dys Deg
Usa
Tax Billed Mult Begin EndDate Svc Dys Amt Amt Read Read
12/09/03 1101
????
11/06/03 644 1130 71.
10/07/03 158 760 47.
09/08/03 990 62.
08/06/03 840 52.
07/10/03 950 59.
06/09/03 252 1300 82.
05/08/03 525 1360 86.44
04/09/03 737 2060 131.
03/07/03 906 2300 147.
02/06/03 869 2300 145.40
01/09/03 909 2470 155.
12/09/02 953 1760 110.
Use per degree day =Estimated use =
Answers to practice questions appear on next page.
04-30-215 Estimating Usage
Exercise 1
Exercise 2
Both the previous month , and same month last year were estimates so cannot be
used. The prior month 1/26/02 is the best month to use for your estimate.
Use per degree day =516 Estimated use =1015 kwh'
Exercise 3
The previous month 10/20/02 is the best month to use for your estimate.
Use per degree day =178 Estimated use =153 therms
Exercise 4
The previous month was an estimate, so cannot be used. The prior month was
not a heating month , so is not a good choice. The same month last year
12/09/02 is the best month to use for your estimate.
Use per degree day =847 Estimated use =2033 kwh'
04-30-215 Estimating Usage
04-30-215 Estimating Usage
""". \P,
. - "~~ ~. ~, ."'""
~iI'l'
......~...'""
(~i"ce9ts
,"),"~
I~ .
~~ .. ~:...~
Heating accounts have high energy use in the winter, low use in the summer
and the usage rises and falls with degree days.
~ Non-heating accounts have consistent use all year long, and low use overall.
Base use includes any kilowatt-hours or therms not used for heating
purposes.
Heating accounts are estimated using degree days during the heating
season.
~ Non-heating accounts are always estimated using the use-per-day method.
Degree days are the difference between the average temperature outside and
65 degrees.
);. The higher the number of degree days , the colder it is. Therefore, more
energy is needed to heat the home.
Always make sure the month you are basing an estimate on has at least 10
days of service in it.
);. Never base an estimate on an estimate.
);. First, look at the last month's usage for an accurate read. Second, look at the
month prior. Third , look at the same month last year for an accurate read.
);. Do not estimate a new open when the closing bill was estimated. Get a
Special Read for the new customer or ask the customer to get a reading.
);. The RBC (Read Bill Code) column tells us the type of meter reading obtained
and the type of bill that was sent.
If an account has both electric and gas service , the odds are that the gas
service is used for heating.
This concludes the Estimating Usage module.
Please see your course manager if you have additional
questions that were not addressed.
04-30-215 Estimating Usage
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 192
DATE PREPARED:
WITNESS:
RESPONDER:
D EP AR TMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
When Avista estimates a meter reading either manually or by computer for the purpose of
preparing a closing or initial bill, does the customer s bill show "estimated" or "actual" to the
right of the reading?
RESPONSE:
The word "Estimate" shows on the customer s bill when a bill is estimated and is listed under the
word "Type" in the Meter Readings section to the left of the reading. Please see the attached
example.
CUSTOMER NAlvIE
SERVICE ADDRESS
CITY ST ZIP
ENERGY USE
ACCOUNT NUMBER9876543211
CHECK DIGIT: 2
~~~'iI'STA.
Utilities
[phone] (TOLL FREE)
DATE TYPE OF
SERVICE
METER
NUMBER
RATE METER READINGS MULTI-SCH TYPE PRESENT ' PREVIOUS FACTOR
ENERGY FRANCHISEUSAGE OR TAX
AMOUNT
61435790
PREVIOUS BALANCE DUE APR 06 2004
001 1072 1059 10 130
31.11BILLING DATE MAR 30 2004
03/24/04 ELECTRIC
PAYMENT RECEIVED
70'frtL 'Al10Ul-iT 38.
::':)
7 DAYS OF SERVICE FROM MAR 17 2004 TO MAR 24 2004
AVERAGE DAILY USE
ELECTRICITY THIS MONTH 19 LAST YEAR
AVERAGE DAILY TEMPERATURE
THIS YEAR 53.LAST YEAR 47.
YIETER NUMBER:
:ONSUMPTION
61435790
03/17/04 129.9667 KILOWATT HOURS g 05255
:I'.BEE ( 1. 00
~ LATE FEE OF 1% WILL BE ADDED TO PAST DUE BALANCES
~OUR ELECTRIC BILL INCLUDES FEDERAL COLUMBIA RIVER BENEFITS SUPPLIED BY BPA.
PINAL BILL: CUSTOMER HAD AN EXCELLENT PAYMENT RECORD. (KEEP AS A REFERENCE)
~ LITTLE EACH MONTH GOES A LONG WAY. PLEASE DONATE $2, $5, $10 TO PROJECT SHARE
:~GES ARE PRORATED BECAUSE THE BILLING PERIOD IS SHORTER OR LONGER THAN NORMAL
AMOUNT DUE
DUE DATE
$ 38.
APR 14 2004
TEAR HERE . RETURN BOTIOM PORTION WITH PAYMENT - ADDRESS ON BACK
ACCOUNT NUMBER
9876543211
~~'
'V'STA'
Utilities
987654321120- 0 00 0 0311100 0 000 07 840 000003 8 9 5 0
SERVICE ADDRESS:SERVICE ADDRESS
DUE DATE AMOUNT
APR 14 2004 38.
CUSTOMER NAlvIE
MAll..ING ADDRESS
CITY ST ZIP
PROJECT SHARE CONTRIBUTION
AMOUNT PAID
BILLING DATE
KILOW A TT
THERMS
ESTIMATED
BILL
TERMS USED ON YOUR BILL
Billing date is the date our computer printed
your bill. Charges and payments processed
after that date will appear on your next bill.
PRORATED
BILL
We prorate charges when billing periods are
outside the normal day periods or when rates
change during your billing period. If you
have questions about a prorated bill please call
our office.We measure the amount of electricity in watt
hours. One kilowatt hour equals 1000 watt
hours. The kilowatt hours on your bill equal the
rate or speed of use (kilowatts) x the length of
time electricity was used. Running a 5000 watt
(5 kilowatt) dryer for 1 hour uses 5 kilowatt
hours of electricity. Burning a 100 watt light
bulb for 10 hours uses 1 kilowatt hour.
MUL TIFACTOR After your meter is read and the difference
between the old and new reads is established
multifactor is used to convert the difference
into use.
Your gas meter measures gas in cubic feet.
We use a multifactor to convert cubic feet
into therms.Your use of gas is billed in units called
therms. Therms identify the heating capacity
provided by gas. One therm equals the heating
capacity of 100,000 British Thermal Units or BTU's. A
single BTU is approximately the amount of heat in a
standard wooden kitchen match.
Our estimating procedure takes into account
past use, weather conditions, and the number
of days service was provided. If an error is made
in estimating, your bill will be automatically'
corrected the next time we actually read your
meter.
Each electric meter has its own multifactor.
Meters which count each kilowatt hour used
have a multiplier of 1. Meters which count
kilowatt hours by 10s have a multiplier of 10.
Other common electric meter multipliers are
120, and 240.
Your rate schedule determines how much you
are charged for each kilowatt hour or thermo
We mail out lists and descriptions of our rate
schedules once a year. If you want a copy out-
side of this time, please call our office.
WE ARE PLEASED TO PROVIDE THE FOLLOWING SERVICES TO OUR CUSTOMERS. FOR INFORMATION ABOUT THESE SERVICES, PLEASE
CALL 1-800-227-9187 IN WASHINGTON & IDAHO, OR 1-800-659-4427 IN OREGON & CALIFORNIA OR VISITWWW.A VISTAUTILITIES.COM:
. Avista eBiII- receive and pay your bill on-line at . Customer assistance representatives to help and advise
www.avistautilities.com customers with financial or other hardships.
. Comfort Level Billing . Safety demonstrations for groups and classes
. Special payment plans . Advice or information on energy use and management
. For landlords - arrangements to automatically continue service . TTY Service for Hearing Impaired - [phone]
!'-' ' -
een tenants at rental properties . n erpre a Ion service
~r Billing offers convenient once a month billing for your
multiple customer accounts. Write one check for all your bills.
. Credit counseling is available in our service areas with Consumer
Credit Counseling Services, a non-profit organization. Call our
office for the counseling office nearest you.
PLEASE, FOR THE SAFETY OF OUR METER READERS AND THE ACCURACY OF YOUR BILLS, PROVIDE CLEAR AND SAFE ACCESS TO
YOUR METER.
Project Share is a community-sponsored program administered by the local agencies providing emergency energy assistance for families
throughout our service area. This one-time assistance is given based on need, regardless of the type of fuel used in the home. All donations
to Project Share made by Avista Utilities customers, shareholders and employees are forwarded directly to the local agencies and are tax
deductible. If you can help, please give to Project Share.
RATE
SCHEDULE
Should you question this bill, please request an explanation from the Company. If you thereafter believe you have been billed incorrectly, a
Company representative will be happy to explain the procedure for obtaining review of the amount in question by the state agency which
regulates public utility companies.0026 (05/02)
PLEASE BRING ENTIRE BILL
WHEN PAYING AT ONE OF OUR
PAY STATIONS.
Questions or concerns about your account? Please contact one of our
representatives at the phone number on the front of this bill. Representatives
are available to take your phone calls Monday through Friday from 6:00 a.m. to
7:00p.m. or visit our website at www.avistautilities.com.
Place address
in envelope window.
AVISTA UTILITIES
1411 E MISSION AVE
SPOKANE WA 99252-0001
PLEASE: Return this portion when paying by mail.
PKN
~~'
JV'STA'
Utilities
of ~
" ,
[phone] (TOLL FREE)
ACCOUNT NUMBER
770073219
CHECK DIGIT: ~PT
COEUR D ALENE , ID 83814
C~'C--C'--~--
--'-
;-C-;-7~;;;i~~-~;i'2,:~,=;:~~it~~~'~;';%!C":;;)igL0_;;i;i,PR:;21+,1~f!~'4
, .
' TEAR HEkEi-RETlTRN BOTTOM PORTION WITH PAYMENT-ADDRESS ONB\o,.CK AGC60'NT -NUMBER~~~I 'il'
"'-', ':';
/i.'
'~.: :' ,)~:
--II
." ::,
'/;i:;::;:
;;:, "
Utilities "
";_):;
i~,%y~
:;-,:;;'~~'
.L,:.,,;(;;,:,,ci'
"."
077007321960000015932000()OOOOOOOOOO0216326
-------
SERVICE ADDRESS:951 W EMMA AVE APT 73
DUE DATE AMOUNT
1111 111,11,I"II II,I",II,II"",IIII'I,ll,!,,111,
APR 27 2004 216.
-------
PROJECT SHARE CONTRIBUTION
--------------
AMOUNT P A I D
Your rate schedule determines how much you
are charged for each kilowatt hour or thermo
We mail out lists and descriptions of our rate
schedules once a year. If you want a copy out-
side of this time, please call our office.
WE ARE PLEASED TO PROVIDE THE FOLLOWING SERVICES TO OUR CUSTOMERS. FOR INFORMATION ABOUT THESE SERVICES, PLEASE
CALL 1-800-227-9187 IN WASHINGTON & IDAHO, OR 1-800-659-4427 IN OREGON & CALIFORNIA OR VISIT WWW.AVISTAUTILITIES.COM:
. Avista eBiII- receive and pay your bill on-line at . Customer assistance representatives to help and advise
www.avistautilities.com customers with financial or other hardships.
. Comfort Level Billing . Safety demonstrations for groups and classes
. Special payment plans . Advice or information on energy use and management
. For landlords - arrangements to automatically continue service . TTY Service for Hearing Impaired - [phone]
,.. .
'Ieen tenants at rental properties . n erpretatlon service
" ,
er Billing offers convenient once a month billing for your
multiple customer accounts. Write one check for all your bills.
. Credit counseling is available in our service areas with Consumer
Credit Counseling Services, a non-profit organization. Call our
office for the counseling office nearest you.
PLEASE, FOR THE SAFETY OF OUR METER READERS AND THE ACCURACY OF YOUR BILLS, PROVIDE CLEAR AND SAFE ACCESS TO
YOUR METER.
BILLING DATE
KILOW A TTHC
THERMS
ESTIMATED
BILL
TERMS USED ON YOUR BILL
Billing date is the date our computer printed
your bill. Charges and payments processed
after that date will appear on your next bill.
PRORATED
BILL
We prorate charges when billing periods are
outside the normal day periods or when rates
change during your billing period. If you
have questions about a prorated bill please call
our office.We measure the amount of electricity in watt
hours. One kilowatt hour equals 1000 watt
hours. The kilowatt hours on your bill equal the
rate or speed of use (kilowatts) x the length of
time electricity was used. Running a 5000 watt
(5 kilowatt) dryer for 1 hour uses 5 kilowatt
hours of electricity. Burning a 100 watt light
bulb for 1 0 houis uses 1 kUo.'Vatl hour.
MUL TIFACTOR After your meter is read and the difference
between the old and new reads is established
multifactor is used to convert the difference
into use.
Your gas meter measures gas in cubic feet.
We use a multifactor to convert cubic feet
into therms.Your use of gas is billed in units called
therms. Therms identify the heating capacity
provided by gas. One therm equals the heating
capacity of 100 000 British Thermal Units or BTU's. A
single BTU is approximately the amount of heat in a
standard wooden kitchen match.
Our estimating procedure takes into account
past use, weather conditions, and the number
of days service was provided. If an error is made
in estimating, your bill will be automatically
corrected the next time we actually read your
meter.
Each electric meter has its own multifactor.
Meters which count each kilowatt hour used
have a multiplier of 1. Meters which count
kilowatt hours by 10s have a multiplier of 10.
Other common electric meter multipliers are
40,120, and 240.
RATE
SCHEDULE
Project Share is a community-sponsored program administered by the local agencies providing emergency energy assistance for families
throughout our service area. This one-time assistance is given based on need, regardless of the type of fuel used in the home. All donations
to Project Share made by Avista Utilities customers, shareholders and employees are forwarded directly to the local agencies and are tax
deductible. If you can help, please give to Project Share.
Should you question this bill, please request an explanation from the Company. If you thereafter believe you have been billed incorrectly, a
Company representative will be happy to explain the procedure for obtaining review of the amount in question by the state agency which
regulates public utility companies.0026 (05/02)
PLEASE BRING ENTIRE BILL
WHEN PAYING AT ONE OF OUR
PAY STATIONS.
Questions or concems about your account? Please contact one of our
representatives at the phone number on the front of this bill. Representatives
are available to take your phone calls Monday through Friday from 6:00 a.m.
7:00p.m. or visit our website at www.avistautilities.com.
Place address
in envelope window.
AVISTA UTILITIES
1411 E MISSIQN AVE
SPOKANE WA 99252-0001
PLEASE: Return this portion when paying by mail.
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
REQUEST:
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
Idaho
A VU-04-01/ A VU-04-
IPUC
Data Request
Staff 193
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/2912004
Brian Hirschkorn
Jon Powell
Utility Finance
[phone]
How much money did A vista provide for weatherization programs in Idaho for each of the past 4
years? Please identify the recipient and dollar amount provided.
RESPONSE:
A vista s weatherization program is available to residential customers through two separate
program delivery mechanisms; a limited-income program implemented in cooperation with
community action agencies and a prescriptive program for non-limited income residential
customers.
Per the table below, A vista provided service to 402 Idaho limited income residential customers
during 2000 to 2003. Total funding does not include community action agency administrative
costs.
Year
2000
2001
2002 '
2003
TOT AL
Customer incentives Total customers
$210,000 92 customers
$210,000 116 customers
$210,000 111 customers
$210,000 83 customers
$840 000 402 customers
Residential customers who are not limited-income qualified participate in a prescriptive
weatherization program first initiated in 2001. Funding amounts and numbers of participating
customers are represented in the table below.
Year
2000
2001
2002
2003
TOTAL
Customer incentives Total customers
(program offerings initiated in 2001)
$61 839 257 customers
$38,666 179 customers088 111 customers
$118,594 547 customers
A compilation of addresses and incentive amounts for participating customers during this period
is attached.
Page 1 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
1637 LEMHI MOSCOW 83843 $
838 7TH COEUR D ALENE 83814 $
204 RAILROAD 0 CLARK FORK 83811 $
314 2ND MOSCOW 83843 $
301 3RD 0 OLDTOWN 83822 $
1895 CARMICHAEL MOSCOW 83843 $10,
7075 CONIFER HARRISON 83833 $12.
1717 DAVES AVE MOSCOW 83843 $13,
534 LAVINA AVE SANDPOINT 83864 $15,
1103 8TH AVE LEWISTON 83501 $17,
110 SPUR SANDPOINT 83864 $18.
132 MULLAN AVE KELLOGG 83837 $20.
3315 9TH LEWISTON 83501 $20,
9 RED CLOVER KOOTENAI 83640 $20.
816 9TH AVE LEWISTON 83501 $20.
9155 FINUCANE HAYDEN 83835 $23.
7288 4TH DALTON GARDENS 83815 $24,
10955 FRIAR HAYDEN LAKE 83835 $24,
1653 CLUB HAYDEN LAKE 83835 $25,
640 BRYDEN AVE LEWISTON 83501 $26.
1311 5TH COEUR D ALENE 83814 $27.
16375 HOLLISTER HILLS POST FALLS 83854 $29,
12260 KELLY RAE HAYDEN LAKE 83835 $30.
1053 A COEUR D ALENE 83814 $30.
812.5 BOYD AVE COEUR D ALENE 83814 $30.45
11894 THAMES HAYDEN LAKE 83835 $31,
2323 14TH AVE LEWISTON 83501 $31,
717 RACHEL TROY 83871 $31.68
12450 GRAND AVE OROFINO 83544 $32,
941 5TH COEUR D ALENE 83814 $33.
2066 SPRING CREEK HOPE 83836 $34.
23 AGATE KELLOGG 83837 $34.
780 ELM GRANGEVILLE 83530 $35,
860 8TH MOSCOW 83843 $36,
920 B MOSCOW 83843 $38,
1031 PENNY POST FALLS 83854 $40.
7232 4TH DALTON GARDENS 83815 $41.
1309 8TH AVE LEWISTON 83501 $42.
2540 GRAND TOUR HAYDEN LAKE 83835 $42.
1131 POWERS AVE LEWISTON 83501 $42.
1612 9TH AVE LEWISTON 83501 $43,
3511 TIMOTHY COEUR D ALENE 83814 $43,
2285 STONEBRIDGE POST FALLS 83854 $43,
3801 TAMARACK COEUR D ALENE 83815 $44.
710 7TH MOSCOW 83843 $44,
3222 HIGHWAY 8 0 MOSCOW 83843 $44,
3603 11TH LEWISTON 83501 $45,
319 18TH COEUR D ALENE 83814 $48.
823 YOUNG AVE COEUR D ALENE 83814 $50,
322 CHESTNUT GENESEE 83832 $50,
834 CEDAR AVE LEWISTON 83501 $50,
817 JEFFERSON MOSCOW 83843 $51,
7485 WINTER VIEW COEUR D ALENE 83815 $52.
1021 F MOSCOW 83843 $54,
1019 GRAND FIR MOSCOW 83843 $56,
2407 8TH AVE LEWISTON 83501 $57,
4734 MOEN HAYDEN LAKE 83835 $57,
329 NORTH 3RD GRANGEVILLE 83530 $57,
21112TH AVE POST FALLS 83854 $57.
2317 TRESTLE CREEK HOPE 83836 $58,
247 PONDER POINT KOOTENAI 83864 $58,
842 7TH MOSCOW 83843 $60.
1117 HENRY POST FALLS 83854 $60,
3101 7TH LEWISTON 83501 $62.
2701 9TH AVE LEWISTON 83501 $63.
0 GENESEE 83832 $63.
307 RIVENES PRIEST RIVER 83856 $64.
317 HAYES MOSCOW 83843 $65,
714 9TH COEUR D ALENE 83814 $68.64
24809 CANYON CATALDO 83810 $68.
312 11TH AVE LEWISTON 83501 $69,
Page 2 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
3325 8TH LEWISTON 83501 $70,
700 DIVISION AVE SANDPOINT 83864 $71,
816 8TH COEUR D ALENE 83814 $71,
1017 7TH MOSCOW 83843 $72,
824 BOYD AVE COEUR D ALENE 83814 $72,
1110,511TH LEWISTON 83501 $72.
603 RESIDENCE MOSCOW 83843 $72.
2225 9TH AVE LEWISTON 83501 $73,
33727 HIGHWAY 200 0 KOOTENAI 83864 $73,
6007 15TH DALTON GARDENS 83815 $74,
2026 14TH LEWISTON 83501 $75.
29957 HARDY LOOP 0 CATALDO 83810 $75.
26645 BITTERROOT ATHOL 83801 $75.
916 15TH COEUR D ALENE 83814 $75,
5353 MT CARROL COEUR D ALENE 83815 $77.60
8 KULLYSPELL HOPE 83836$79,
824 13TH AVE LEWISTON 83501 $79.
809 RACHEL TROY 83871 $80,
514 ELLA AVE SANDPOINT 83864 $80,
736 2ND COEUR D ALENE 83814 $81.
633 AIRWAY AVE LEWISTON 83501 $81.50
513 2ND KELLOGG 83837 $83.
30563 HIGHWAY 97 0 HARRISON 83833 $84.
1379 WILBUR AVE DALTON GARDENS 83815 $85,
1422 BRYDEN AVE LEWISTON 83501 $85.
620 FLORENCE AVE SANDPOINT 83864 $86,
3262 2ND AVE POST FALLS 83854 $86,
1809 GRELLE AVE LEWISTON 83501 $89,
1926 CEDAR AVE LEWISTON 83501 $90.
823 BIRCH AVE COEUR D ALENE 83814 $90.
511 RIVERSIDE AVE KELLOGG 83837 $93,
5356 HUDLOW HAYDEN LAKE 83835 $93.
306 PINE TROY 83871 $94,
714 29TH LEWISTON 83501 $95.
1902 9TH COEUR D ALENE 83814 $96.
2802 9TH AVE LEWISTON 83501 $96.
1328 11TH AVE LEWISTON 83501 $96.
1106 COEUR D ALENE AVE COEUR D ALENE 83814 $96,
607 11TH COEUR D ALENE 83814 $96,
252 PINTAIL MOSCOW 83843 $97.
1310 CEDAR SANDPOINT 83864 $98.
11820 MARQUETTE OROFINO 83544 $98,
1110 SAINT MARIES AVE COEUR D ALENE 83814 $98,
702 BRYDEN AVE LEWISTON 83501 $99,
703 9TH AVE LEWISTON 83501 $99,
416 13TH COEUR D ALENE 83814 $100.
1331 MULLAN AVE POST FALLS 83854 $100,
805 WYOMING AVE HAYDEN 83835 $100.
3321 16TH LEWISTON 83501 $102,
17 SHIPLETT KINGSTON 83839 $103.
0 KINGSTON 83839 $103,
721 HAYDEN AVE HAYDEN 83835 $104.
401 4TH AVE POST FALLS 83854 $104.
703 6TH AVE LEWISTON 83501 $104,
702 3RD KELLOGG 83837 $105.
508 1ST MOSCOW 83843 $105.
24233 BRIDGE LAKE RATHDRUM 83858 $105.
1615 BILL POST FALLS 83854 $105,
2702 THOMAS HILL COEUR D ALENE 83815 $106,
3607 18TH LEWISTON 83501 $106.
514 1ST WALLACE 83873 $106,
225 MAIN ST 0 FERDINAND 83526 $107.
981 FAIRVIEW HAYDEN 83835 $107,
726 WARNER AVE LEWISTON 83501 $107.
3415 8TH LEWISTON 83501 $108,
924 FRONT AVE COEUR D ALENE 83814 $108,
509 WARNER AVE LEWISTON 83501 $108.
106 SHERMAN COEUR D ALENE 83814 $108.
839 17TH COEUR D ALENE 83814 $108,
2116 HEMLOCK AVE LEWISTON 83501 $109.
1027 15TH AVE LEWISTON 83501 $109,
Page 3 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
2008 G LEWISTON 83501 $111,
605 21ST COEUR D ALENE 83814 $112.
503 PROSPECT AVE LEWISTON 83501 $112.
1627 BURRELL AVE LEWISTON 83501 $112.
3311 4TH LEWISTON 83501 $112,
809 8TH MOSCOW 83843 $112.
606 CONESTOGA MOSCOW 83843 $112,
2407 13TH AVE LEWISTON 83501 $112,
103 GARDEN AVE COEUR D ALENE 83814 $114,
621 A GRANGEVILLE 83530 $115.
2351 SUNSET LEWISTON 83501 $115.
217 EMERALD KELLOGG 83837 $115.
931 TINSMITH POST FALLS 83854 $116,
1132 LACEY AVE HAYDEN 83835 $117,
146 RIVERSIDE 0 WALLACE 83873 $117.
4025 JACOBS LADDER HAYDEN LAKE 83835 $117.
3532 13TH LEWISTON 83501 $118,
839 GRELLE AVE LEWISTON 83501 $118,
421 WARNER AVE LEWISTON 83501 $118,
8256 OREGON RATHDRUM 83858 $118,
103 20TH AVE POST FALLS 83854 $119,
1105 LINCOLN POST FALLS 83854 $120,
741 PEACHTREE HAYDEN 83835 $120.
1903 9TH AVE LEWISTON 83501 $120,
5271 HEATHER POST FALLS 83854 $121.
316 SHILOH LEWISTON 83501 $121.
1121 12TH COEUR D ALENE 83814 $123.
819 11TH AVE LEWISTON 83501 $123.
404 3RD SAINT MARIES 83861 $124,
720 YELLOWSTONE OSBURN 83849 $124,
901 LACROSSE AVE COEUR D ALENE 83814 $124.
12383 RIO VISTA POST FALLS 83854 $124,
1702 GILBERT AVE COEUR D ALENE 83815 $124.
1219 9TH COEUR D ALENE 83814 $125,
806 BOYD AVE COEUR D ALENE 83814 $126,
719 8TH COEUR D ALENE 83814 $126.
0 BONNERS FERRY 83805 $126.
708 C MOSCOW 83843 $127.
3417 8TH LEWISTON 83501 $127.
1160 ELLIS OROFINO 83544 $128.
1255 MOUNTAIN VIEW SANDPOINT 83864 $128.
224 14TH COEUR D ALENE 83814 $128,
910 GRELLE AVE LEWISTON 83501 $129,
11348 TRAFALGAR HAYDEN LAKE 83835 $129,
206 CEDAR WALLACE 83873 $130.
309 13TH AVE POST FALLS 83854 $132.
11751 KELLEY RAE HAYDEN 83835 $132.
1318 17TH AVE LEWISTON 83501 $132.
522 PINE TROY 83871 $132,
1803 DAVIS AVE COEUR D ALENE 83815 $132,
2322 CONCORD MOSCOW 83843 $133,
2010 12TH COEUR D ALENE 83814 $133.
408 MAIN CRAIG MONT 83523 $133.
206 10TH AVE POST FALLS 83854 $134.
1710 JENNY LYNN COEUR D ALENE 83815 $134,
624 SOUTH E GRANGEVILLE 83530 $135.
10241 FIR HAYDEN LAKE 83835 $135,
821 23RD COEUR D ALENE 83814 $135.
607 MAIN LEWISTON 83501 $135.
1520 SYRINGA POST FALLS 83854 $136,
607 12TH COEUR D ALENE 83814 $136,
209 14TH AVE POST FALLS 83854 $137.
148 BENTLEY POST FALLS 83854 $137.
212 CEDAR PRIEST RIVER 83856 $138,
1813 SPOKANE POST FALLS 83854 $138.
1020 TANAGER 0 HAYDEN 83835 $138,
214 ROOSEVELT MOSCOW 83843 $139,
13989 HIGHWAY 97 0 HARRISON 83833 $140,
102 16TH AVE LEWISTON 83501 $140,
1159 HIGHLAND MOSCOW 83843 $141,
523 AIRWAY LEWISTON 83501 $141.
Page 4 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
1806 A COEUR D ALENE 83814 $142.
10145 REED HAYDEN 83835 $143.
1418 14TH AVE LEWISTON 83501 $143.
802 PRESTON AVE LEWISTON 83501 $144,
3304 PINE HILL COEUR D ALENE 83815 $144.
1215 12TH LEWISTON 83501 $144.
2302 9TH COEUR D ALENE 83814 $144.
1431 OCEAN AVE COEUR D ALENE 83815 $144.
1515 19TH AVE LEWISTON 83501 $144,
1150 LAMBERT COEUR D ALENE 83814 $144.
1708 CEDAR AVE LEWISTON 83501 $144.
304 DIVISION AVE CRAIG MONT 83523 $146.
1508 HEMLOCK AVE LEWISTON 83501 $146,
410 3RD CRAIGMONT 83523 $147,
11287 TRAFALGAR HAYDEN LAKE 83835 $147.
3110 5TH COEUR D ALENE 83815 $149.
12845 HAUSER LAKE POST FALLS 83854 $149.
1412 11TH LEWISTON 83501 $150,
502 PEACHTREE HAYDEN 83835 $150.
510 20TH AVE POST FALLS 83854 $150.
705 2ND AVE POST FALLS 83854 $150.
1905 RIDGEWAY LEWISTON 83501 $150.
5922 MALLORY RATHDRUM 83858 $150,
3070 HIGHWAY 95 0 MOSCOW 83843 $150.
413 15TH COEUR D ALENE 83814 $150.
2827 FAIRWAY COEUR D ALENE 83815 $150.
531 DENTON HOPE 83836 $150,
1016 24TH LEWISTON 83501 $152.
1332 HEMLOCK AVE LEWISTON 83501 $153.
4675 BALDY MOUNTAIN SANDPOINT 83864 $153,
2611 4TH AVE LEWISTON 83501 $154,
310 22ND AVE POST FALLS 83854 $154,
2009 GRELLE AVE LEWISTON 83501 $155.
403 ROOSEVELT MOSCOW 83843 $155.
2224 CEDAR AVE LEWISTON 83501 $155.
516 ELLA AVE SANDPOINT 83864 $156.
4108 MOCCASIN COEUR D ALENE 83815 $156,
7633 PINE RATHDRUM 83858 $157.
834 16TH COEUR D ALENE 83814 $157,
2005 POST POST FALLS 83854 $159,
415 1ST AVE SANDPOINT 83864 $159,
3293 FOOTHILL MOSCOW 83843 $159,
805 PARK AVE LEWISTON 83501 $160.
20788 ALTAMONT RATHDRUM 83858 $160.
101 14TH AVE POST FALLS 83854 $160,
915 BRYDEN AVE LEWISTON 83501 $161,
108 MAIN TROY 83871 $161,
512 ANNIE AVE COEUR D ALENE 83814 $162,
1902 PINE HILL 0 COEUR D ALENE 83815 $162,
6699 COMANCHE BONNERS FERRY 83805 $163.
2223 NURSERY MOSCOW 83843 $164,
3521 CANYON COEUR D ALENE 83815 $164.
204 D MOSCOW 83843 $165.
2119 14TH COEUR D ALENE 83814 $165,
215 ASH AVE LAPWAI 83540 $165.
414 POLK MOSCOW 83843 $166.
2615 WILLOW LEWISTON 83501 $168.
1013 LOGAN MOSCOW 83843 $168,
15436 OAK GENESEE 83832 $168.
27870 JULIAETT A GRADE 0 JULIAETT A 83535 $169.
709 11TH AVE POST FALLS 83854 $170.
1214 MOUNTAIN AVE COEUR D ALENE 83814 $172.
610 JEFFERSON AVE PRIEST RIVER 83856 $172.
3504 7TH LEWISTON 83501 $172,
127 GRANT MOSCOW 83843 $172.
819 BURRELL AVE LEWISTON 83501 $173.
2319 MONTE VISTA COEUR D ALENE 83814 $174,
3201 BUCKSKIN COEUR D ALENE 83815 $174.
418 9TH COEUR D ALENE 83814 $174,
624 HAYCRAFT AVE COEUR D ALENE 83815 $175,
1414 10TH LEWISTON 83501 $175.
Page 5 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
818 19TH LEWISTON 83501 $176,
3419 FAIRWAY COEUR D ALENE 83815 $176.
132 HAYES MOSCOW 83843 $176,
1232 BURRELL AVE LEWISTON 83501 $176,
1216 LAKE SANDPOINT 83864 $176,
362 MILL AVE COEUR D ALENE 83814 $176,
2028 SAINT EMILION HAYDEN 83835 $177.50
3523 14TH LEWISTON 83501 $177.50
242 PINECREST SANDPOINT 83864 $178,
1136 LINDEN AVE LEWISTON 83501 $180.
4583 WOODLAND POST FALLS 83854 $180.
3365 EBERT COEUR D ALENE 83814 $180.
1317 FRONT AVE COEUR D ALENE 83814 $180.
3536 8TH LEWISTON 83501 $180.
0 BONNERS FERRY 83805 $180.
1700 GOLD RUSH COEUR D ALENE 83814 $180.
1028 JULIENE WAY MOSCOW 83843 $182.
220 ORCHARD AVE HAYDEN 83835 $182.
1000 WILD ROSE POST FALLS 83854 $183.
2280 HANLEY AVE DALTON GARDENS 83815 $183.
738 BRENT MOSCOW 83843 $183,
1914 14TH LEWISTON 83501 $183.
815 CHURCH SANDPOINT 83864 $184,
407 MILITARY COEUR D ALENE 83814 $184,
3719 16TH LEWISTON 83501 $185.
920 BURRELL AVE LEWISTON 83501 $186.
2251 HARRISON AVE COEUR D ALENE 83814 $186,
506 16TH AVE POST FALLS 83854 $187,
1049 HEMLOCK LEWISTON 83501 $187.
1051 HEMLOCK LEWISTON 83501 $187,
1527 AIRWAY AVE LEWISTON 83501 $187.
815 8TH MOSCOW 83843 $187.
332 STEWART LEWISTON 83501 $187.
6662 PIERCE BONNERS FERRY 83805 $188.
1305 VICTORIA AVE HAYDEN 83835 $189.
519 10TH COEUR D ALENE 83814 $189,
1410 10TH LEWISTON 83501 $189,
317 4TH AVE LEWISTON 83501 $189.
511 MAPLE FERDINAND 83526 $191.
708 BOULEVARD AVE CRAIGMONT 83523 $192.
3633 18TH LEWISTON 83501 $192,
204 RYAN HAYDEN 83835 $192,
827 GRELLE AVE LEWISTON 83501 $192,
1026 HEMLOCK LEWISTON 83501 $192,
75 SYRINGA HTS 0 SANDPOINT 83864 $192,
808 MAIN KENDRICK 83537 $193,
509 SUNRISE COEUR D ALENE 83815 $195,
16634 HOLLISTER HILLS POST FALLS 83854 $196.
44630 SILVER VALLEY PINEHURST 83850 $197,
1127 12TH COEUR D ALENE 83814 $197.
604 CANAL COEUR D ALENE 83814 $198.
4309 HOLMES COEUR D ALENE 83815 $198.
1335 PONDEROSA MOSCOW 83843 $199.
2211 MONTEVISTA COEUR D ALENE 83814 $199,
3619 13TH LEWISTON 83501 $199,
818 BIRCH AVE COEUR D ALENE 83814 $200,
515 CEDAR AVE LEWISTON 83501 $200,
16052 EATON LEWISTON 83501 $200.
130 1ST KOOSKIA 83539 $200.
924 GILBERT AVE COEUR D ALENE 83815 $200,
613 LOCUST AVE COEUR D ALENE 83814 $200.
2201 CANYON COEUR D ALENE 83815 $200.
12282 HUGHES POST FALLS 83854 $200,
1206 HARRISON AVE COEUR D ALENE 83814 $200.
3327 6TH LEWISTON 83501 $200.
127 18TH AVE LEWISTON 83501 $200,
216 HOMESTEAD AVE COEUR D ALENE 83814 $200.
9190 CHATEAUX AVE COEUR D ALENE 83815 $201.
305 15TH AVE POST FALLS 83854 $201.
1201 COLLEGE AVE SAINT MARIES 83861 $202.
102 3RD LAPWAI 83540 $204.
Page 6 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
811 COUNTRY CLUB PINEHURST 83850 $204,
2152 GARWOOD HAYDEN LAKE 83835 $205,
3536 14TH LEWISTON 83501 $205.
1830 13TH AVE LEWISTON 83501 $206.
421 OAK NEZ PERCE 83543 $209,
609 CEDAR AVE LEWISTON 83501 $210.
215 MONICA TROY 83871 $210,
651 18TH AVE LEWISTON 83501 $210,
1719 10TH LEWISTON 83501 $211,
1306 HEMLOCK AVE LEWISTON 83501 $212.
252 JACKSON GENESEE 83832 $212.
3514 5TH LEWISTON 83501 $213,
1130 CEDAR AVE LEWISTON 83501 $214.
3135 10TH LEWISTON 83501 $214.
1745 WOODLAND DALTON GARDENS 83815 $215,
3804 BROKEN ARROW COEUR D ALENE 83815 $216.
5072 WOODLAND POST FALLS 83854 $216,
1241 ROYAL ANNE COEUR D ALENE 83814 $216,
419 1ST MOSCOW 83843 $216.
3424 5TH LEWISTON 83501 $218.
111 DWORSHAK OROFINO 83544 $218,
824 HASTINGS AVE COEUR D ALENE 83814 $219.
1213 JOSEPH MOSCOW 83843 $220,
507 16TH COEUR D ALENE 83814 $220.
3416 8TH LEWISTON 83501 $220.
3705 15TH LEWISTON 83501 $220.
314 CEDAR WALLACE 83873 $223.
1612 LEMHI MOSCOW 83843 $223.
1003 29TH LEWISTON 83501 $224.
2421 OLD PULLMAN MOSCOW 83843 $224,
1205 GRELLE AVE LEWISTON 83501 $224,
13642 STONE AVE POST FALLS 83854 $224.
803 8TH MOSCOW 83843 $225.
5900 SHORELINE POST FALLS 83854 $225.
401 16TH COEUR D ALENE 83814 $226,
1422 49TH LEWISTON 83501 $226,
321 ELLIS AVE WINCHESTER 83555 $228.
1212 BIRCH AVE LEWISTON 83501 $228.
1605 CEDAR AVE LEWISTON 83501 $229.
1914 CONESTOGA MOSCOW 83843 $230,
804 BIRCH AVE COEUR D ALENE 83814 $230.
3135 7TH LEWISTON 83501 $230.
820 COURTNEY MOSCOW 83843 $230.
912 BURRELL AVE LEWISTON 83501 $234,
1457 ALPOWA MOSCOW 83843 $235,
1666 HILLCREST MOSCOW 83843 $235.
3502 FAIRWAY COEUR D ALENE 83815 $235.
11719TH AVE LEWISTON 83501 $238,
221 SCHELL SAGLE 83860 $239.
1632 CANFIELD AVE DALTON GARDENS 83815 $240,
4925 ANNE COEUR D ALENE 83815 $240,
13195 CHASE RATHDRUM 83858 $240.
30100 DAVIS ATHOL 83801 $240.
3228 7TH LEWISTON 83501 $240.
4990 EZY COEUR D ALENE 83815 $240,
916 FOREST AVE SANDPOINT 83864 $240.
1902 16TH AVE LEWISTON 83501 $240,
3110 WESTWOOD COEUR D ALENE 83815 $240.
2315 WEYMOUTH MOSCOW 83843 $241.
1317 COEUR D ALENE AVE COEUR D ALENE 83814 $241.
3415 5TH LEWISTON 83501 $241,
3417 5TH LEWISTON 83501 $242,
12260 GRAND AVE OROFINO 83544 $242,
1120 RIPON AVE LEWISTON 83501 $244,
11710 AVONDALE LOOP HAYDEN LAKE 83835 $244,
611 SUNRISE COEUR D ALENE 83815 $244,
220 PINE POTLATCH 83855 $246,
2017 ALDER AVE LEWISTON 83501 $247,
4351 COVE HAYDEN LAKE 83835 $247.
413 PONDEROSA POST FALLS 83854 $248,
3812 13TH LEWISTON 83501 $248.
Page 7 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
329 JACKSON GENESEE 83832 $249.
10533 LAKEVIEW HAYDEN LAKE 83835 $250.
480 ORCHARD AVE HAYDEN 83835 $250.
12275 JEROME AVE OROFINO 83544 $252,
310 STEWART AVE LEWISTON 83501 $252.
509 OLIVE AVE SANDPOINT 83864 $253.
3229 7TH LEWISTON 83501 $254,
131 CLEVELAND MOSCOW 83843 $255.
1411 24TH AVE LEWISTON 83501 $255.
2749 FISHER AVE POST FALLS 83854 $256.
753 BRENT MOSCOW 83843 $257,
306 RIVERSIDE HARBOR POST FALLS 83854 $258,
1221 3RD MOSCOW 83843 $258,
3216 7TH LEWISTON 83501 $260.
819 BLAINE MOSCOW 83843 $260.
1417 27TH AVE LEWISTON 83501 $260,
1658 JOHNSON COEUR D ALENE 83814 $261,
6654 PIERCE BONNERS FERRY 83805 $262,
10480 REED HAYDEN 83835 $267,
1798 BLUE CREEK COEUR D ALENE 83814 $268.
958 PLACER HAYDEN 83835 $268.
3133 7TH LEWISTON 83501 $270,
1308 8TH AVE LEWISTON 83501 $270.
925 7TH LEWISTON 83501 $270.
767 BRENT MOSCOW 83843 $273,
501 15TH AVE POST FALLS 83854 $275.
10180 FIR HAYDEN LAKE 83835 $276.
605 20TH COEUR D ALENE 83814 $279,
506 WALNUT GENESEE 83832 $280,
520 D MOSCOW 83843 $280,
1771 WILBUR AVE DALTON GARDENS 83815 $280.
1607 KING COTTONWOOD 83522 $280.
27 LORAHAMA CRAIGMONT 83523 $281.
425 14TH LEWISTON 83501 $282.
401 CHURCH SANDPOINT 83864 $284.
504 SUNSET 0 GENESEE 83832 $286.
1905 COEUR D ALENE AVE COEUR D ALENE 83814 $286,
3619 CANYON COEUR D ALENE 83815 $288.
6907 ATLANTA BONNERS FERRY 83805 $288.
5935 16TH DALTON GARDENS 83815 $290.
2804 9TH COEUR D ALENE 83815 $290.
530 WARNER LEWISTON 83501 $290,
12189 BALDY MOUNTAIN SANDPOINT 83864 $290,
2435 LUNDY BLVD POST FALLS 83854 $291.
534 PRESTON AVE LEWISTON 83501 $295.
1024 DAVIDSON AVE COEUR D ALENE 83814 $295,
3910 BELMONT COEUR D ALENE 83815 $296.
110 SOUTH 4TH GRANGEVILLE 83530 $297.
402 WARNER AVE LEWISTON 83501 $297,
3414 MEADOWLARK LEWISTON 83501 $298,
1609 RICHARDSON AVE LEWISTON 83501 $299,
311 PINEWOOD POST FALLS 83854 $300,
5507 SUNNYSIDE SANDPOINT 83864 $300,
442 ASH GENESEE 83832 $300.
310 PINEWooD POST FALLS 83854 $300.
311 1ST AVE SANDPOINT 83864 $300,
1529 BURNHAM AVE HAYDEN 83835 $301,
521 MCFARLAND AVE COEUR D ALENE 83814 $301.
1137 3RD COEUR D ALENE 83814 $302.40
1508 BURRELL LEWISTON 83501 $308,
2304 SUNSET LEWISTON 83501 $309.
104 14TH AVE LEWISTON 83501 $309.
1350 WALENTA MOSCOW 83843 $310,
1427 RICHARDSON AVE LEWISTON 83501 $312.
5931 HARBOR COEUR D ALENE 83814 $313,
1837 ALLMON LEWISTON 83501 $315,
806 LEWISTON COTTONWOOD 83522 $315.
1024 AIRWAY AVE LEWISTON 83501 $318.
44342 SILVER VALLEY KINGSTON 83839 $319,
1131 HOWELL TROY 83871 $320.
509 POLK MOSCOW 83843 $320,
Page 8 of 8
Idaho only Weatherization Customers
2001 to 2003 YTD
I Address I I Suffix I State IStreetCity Zip Incentive
871 LINCOLN MOSCOW 83843 $320,
833 PECAN GENESEE 83832 $323,
5725 PINEGROVE COEUR D ALENE 83815 $323.
665 GooBY SANDPOINT 83864 $324.
1320 15TH AVE LEWISTON 83501 $324.
3802 BROKEN ARROW COEUR D ALENE 83815 $327.
307 KOOTENAI KOOTENAI 83840 $328.
2004 E MOSCOW 83843 $329.
2215 AVON CIR HAYDEN LAKE 83835 $334,
4441 INVERNESS POST FALLS 83854 $335.
1223 BURRELL AVE LEWISTON 83501 $338.
830 MABELLE MOSCOW 83843 $340 ,
7519 VALLEY DALTON GARDENS 83815 $340 ,
12333 HUGHES POST FALLS 83854 $355,
613 BURRELL AVE LEWISTON 83501 $360.
0 CRAIGMONT 83523 $360.
18376 HAUSER VIEW HAUSER 83854 $360,
249 CIRCLE MOSCOW 83843 $360,
2134 1ST LEWISTON 83501 $360.
1141 HIGHLAND MOSCOW 83843 $361,
2022 CRESTLINE COEUR D ALENE 83814 $377,
1424 2ND COEUR D ALENE 83814 $380.
1389 PROGRESS HAYDEN 83835 $383,
809 PARK AVE LEWISTON 83501 $393.
1218 BIRCH SANDPOINT 83864 $400.
6045 MAIN BONNERS FERRY 83805 $402,
1306 SAINT MARIES AVE COEUR D ALENE 83814 $409.
605 C MOSCOW 83843 $427.
6211 SLEEPY COEUR D ALENE 83814 $435.
6347 HARBOR COEUR D ALENE 83814 $472,
1855 STRATFORD HAYDEN LAKE 83835 $494,
335 MAIN MOSCOW 83843 $498.
1230 CANYON AVE WALLACE 83873 $498,
7383 16TH 0 DALTON GARDENS 83815 $531,
540 CHESTNUT GENESEE 83832 $563,
6918 DIAGONAL RATHDRUM 83858 $627,
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AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 194
DATE PREPARED:
WITNES S
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/29/2004
Brian Hirschkom
Jon Powell
Utility Finance
[phone]
REQUEST:
How many Idaho Avista customers received the benefit of weatherization in each of the past 4
years? How many of these were residential customers? What is the average amount spent per
home receiving weatherization benefits?
RESPONSE:
A total of 402 limited income customers received service under Avista s weatherization program
during the 2000 through 2003 (four years inclusive) at an average cost of $2 090.
Non-limited income customers installed $118,594 weatherization measures between the
programs initiation in 2001 through the end of calendar year 2003. The total customer
participation during this time period was 533 different customers. (Note that this does not equal
the sum of the number of unique customers per year because customers may participate in more
than one year). The average weatherization rebate for these customers was $222.50.
Avista s weatherization program is available only to residential customers. Non-residential
customers may access our Site-Specific program to install any measure that has a demonstrable
energy-efficiency value. Shell measures installed in non-residential structures are included
within the scope of that program.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQ UES TER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01/ A VU-O4-
IPUC
Data Request
Staff 197
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
Please provide the number ofldaho Avista customers who applied for Project Share assistance in
each of the past 4 years but were denied assistance.
RESPONSE:
Local Community Action Agencies administer the distribution of Project Share funds. Avista
does not have access to the number of customers who applied for Project Share assistance.
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
REQUEST:
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 198
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/3012004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
Please provide the reason(s) why customers were denied Project Share assistance?
RESPONSE:
Please see the Company s response to Staff Request No. 197.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 199
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
Please explain why Avista increased its donations to Project Share from $50 000 in 2001 to
$200 000 in 2002 and 2003.
RESPONSE:
Avista s Project Share donations were increased as part of the settlement of its Washington 2001
General Rate Case.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 200
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/3012004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
In response to Production Request No. 63, A vista states that if an answering machine is reached
or a live person is reached that a recorded phone message is left. Please explain what efforts are
made to obtain viable telephone numbers for customers at the time of application for service.
What efforts are made to update telephone numbers so that messages are not being left at
incorrect telephone numbers? Please explain why, if a live person is reached, a recorded
message is played rather than transferring the call to a CSR.
RESPONSE:
At the time of application, CSRs request a home phone number. If there is no home number, a
message number is requested.
A vista attempts to verify the customers phone number each time the customer contacts A vista.
Avista s outbound IVR technology is not able to transfer a call to a CSR.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 202
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
The response to Production Request No. 70 indicates service is disconnected when there is no
responsible person to bill and usage exceeds 500 kWh or 40 therms. Does this mean that the
Company takes a meter reading but leaves the service on until such time as the 500 kWh or 40
therm thresholds are reached? Who pays for the energy usage between 0 and 500 kilowatt hours
and between 0 and 40 therms when service is subsequently disconnected because no one signs up
for service before the limits are met?
RESPONSE:
If a customer contacts A vista to close an account, and A vista has no record of the property
owner, A vista requests the name and phone number of the owner, from the caller. Service is not
disconnected at the time of an account closing, and the meter continues to be read on the regular
monthly meter reading schedule. The majority of account opens and closes occur within a
relatively short period of time, and it is the Company s position that disconnecting and
reconnecting in between open and close dates is not cost effective. A vista attempts to locate and
contact property owners after an account closes and the usage threshold, which is approximately
a half-months average usage, is reached. If no responsible party can be located, A vista Utilities
is ultimately responsible for the energy used "in between" customers.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 203
DATE PREPARED:
WITNESS:
RESPONDER:
DEP ARTMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
DJ Spooner
Customer Svs. Mgr
[phone]
REQUEST:
The response to Production Request No. 77 was unresponsive. Please provide how often the
Company failed to read meters on the regularly scheduled meter reading date in 2003. If the
Company does not read on the scheduled date, does the date shown on the bill correspond to the
actual reading date as opposed to the date the meter was scheduled to be read?
RESPONSE:
If a meter does not get read on the scheduled read date, the actual read date is stated on the bill
and the bill is calculated based on customer usage through the actual read date.
(During Avista s 04-28-04 phone conversation with Marilyn Parker, Staff clarified that Avista
did not need to provide an exact number regarding meters not read on the regularly scheduled
meter read date.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 204
DATE PREPARED:
WITNESS:
RESPONDER:
DEP ARTMENT:
TELEPHONE:
05/01/2004
Don Kopczynski
Nancy Holmes
Cust. Service Mgr.
[phone]
REQUEST:
In response to Production Request No. 62, the Company states it offers Language Line assistance
to customers who speak languages other than English. How are customers made aware that this
service is available?
RESPONSE:
Customers are referred to the service through our customer service representatives. The Avista
Utilities web-page also mentions this service in the "products and services" section (See attached).
Translation Service - A vista Utilities
.I-"lv..r.
UtiIiVJ1$
Home Page
lllt;J
AvistaUifliUes
ite Search
-- --------Page 1 of I
Products & Services;;. Assistance Programs;;. Translation Services . It pays to conserve.
Residential Eneray-
Efficiency Rebates
available to
customers
Translation Services
Our complimentary Language Line provides quick access to an interpreter 24-
hours-a-day. The service provides a three-way conference call involving the
non-English speaking customer, the interpreter and the Avista Utilities
customer service representative. Language Line offers customers interpreter
service for dozens of languages including Spanish, Vietnamese, Cambodian
Laotian, and Russian.
View and Dav your
bill on-line.
Save time and
money with an
interactive Home
Eneray Analysis
Need Help?
Choose of the options below to contact one of our Customer Service
representatives:
Phone: Inquiries about myAvistaUtilities (including eBili
service): 1-877-576-9282
All other Avista Utilities inquires: 1-800-227-9187
E-Mail: AskChristine(Q)AvistaUtilities.com
if) 2004 Avista Corporation. All rights reserved.
Privacy Policy
http://www.a vistautilities.com/products/ assistance/translation.asp 5/3/2004
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU - E-O4-0 1 / A VU -O4-0 1
IPUC
Data Request
Staff 206
DATE PREPARED:
WITNESS:
RESPONDER:
D EP AR TMENT:
TELEPHONE:
04/30/2004
Don Kopczynski
Greg Smith
Elect. Engineers
[phone]
REQUEST:
For each of the past 7 years (1997-2003), please provide the following Idaho-specific
system reliability data:(a) System Average Interruption Duration Index (SAID!);
(b) System Average Interruption Frequency Index (SAIFI);
(c) Momentary Average Interruption Frequency Index (MAIFI);
(d) Number of trouble calls received from customers; and
(e) Five worst performing circuits.
RESPONSE:
(a) System Average Interruption Duration Index (SAlOl);
(Data is available beginning in 2001.
Idaho SAID I
140
Excluding Major E\ents
Tree Caused 40%
...
CII
120
CII
c::
iij
f/)
30%s i 100:;:; '5
c::'- 80::iE
.!.
c:: CII51 E .... 0c. ....
g: 40.... (J.E
20%
10%
2001 2002 2003
(b)System Average Interruption Frequency Index (SAIFI);
(Data is available beginning in 2001.
(c)
~ 1.CI)
1ii 1.
::::I
-;; 0.
:g, 0.
::::I
CI)
t: 0.4
CI)
jij 0.
I/)
::::I
rn
Idaho SAIFI
E!!I Excluding Major E-.ents
Tree Caused
30%
20%
10%
2001 2002 2003
Momentary Average Interruption Frequency Index (MAIFI);
(Data is available beginning in 2001.
t 10
gJ 8
I/)
;:;
::::I
J!! 4
J9 2
CI)
Idaho MAIFI
E3!iI Excluding Major E-.ents
-+-
Tree Caused
30%
20%
10%
2001 2002 2003
(d)Number of trouble calls received from customers;
1997 1998 1999 2000 2001 2002 2003
NO POWER 7284 9710 7887 6329 5361 5901 7331
PARTIAL
POWER 421 489 300 288 289 281 258
Idaho Trouble Calls
12000 -- NO POWER 600
10000 -+- PARTIAL POWER 500
... ;
8000
...
400 ; m
eI) eI)
~ )-
0 )-0 - 6000 300 D.. D.. 1/1 1/10 =nI
4000 200 i ~
D..
2000 100
1997 1998 1999 2000 2001 2002 2003
(e)Five worst performing circuits.
(Data is available for 2001 2003.
Idaho Worst Performing Feeders
3 yr Total Customer-Hours Excluding Major Events
120000
I!! 96000
::I
:.;:
72000
...
eI)
48000
1/1
24000
Grangeville Jaype 1287 8andpoint1273 4821
Ogara 611 8t. Maries
633