20040423Supplemental Responses of Avista to Staff.pdf

Avista Corp.
1411 East Mission PO Box3727
Spokane, Washington 99220-3727
Telephone [phone]
Toll Free 800-727-9170
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April 22, 2004
Idaho Public Utilities Commission
472 W. Washington St.
Boise, ill 83720-0074
Attn: Scott Woodbury
Deputy Attorney General
Re:Production Request of the Commission Staff
in Case Nos. A VU-04-01 and A VU-04-
Mr. Woodbury,
Please see the attached supplemental data responses from A vista:
33-Supplemental 47 Supplemental
34-Supplemental 49 Supplemental
37-Supplemental 52 Supplemental
41 Supplemental, 57-Supplemental
42 Supplemental, 58-Supplemental
If you have any questions, please call me at [phone].\;o
y ~
Mike Fi
Rate Analyst
Enclosures
Cc:Conley Ward (Potlatch)
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Corp.
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AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 33
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/23/2004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Please provide actual service levels by month for the last four years.
Supplemental e-mail request from Marilyn Parker: In your responses to Production Requests
#30 through #79, were the numbers provided specific to Idaho and Idaho customers?)
RESPONSE:
Avista s responses were specific to Idaho or Idaho customers with the exception ofrequests #33
(Actual Service Levels) and #34 (Abandoned Calls). These numbers represented system figures
as A vista is not able to segregate information for Idaho only.
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 34-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEP ARTMENT:
TELEPHONE:
04/2312004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Please provide the numbers of abandoned calls recorded by month for the past four years (2000-
2003).
Supplemental e-mail request from Marilyn Parker: In your responses to Production Requests
#30 through #79, were the numbers provided specific to Idaho and Idaho customers?)
RESPONSE:
Avista s responses were specific to Idaho or Idaho customers with the exception of requests #33
(Actual Service Levels) and #34 (Abandoned Calls). These numbers represented system figures
as Avista is not able to segregate information for Idaho only.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 37 -Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEP ARTMENT:
TELEPHONE:
04/2312004
Scott Morris
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Other than Project Share, did the Company or its shareholders contribute to community-based
organizations for the purpose of providing services to or paying bills of low-income Avista
customers in Idaho? If so, please provide a list of the amounts and the recipients of the funds for
the past four years (2000-2003).
Supplemental e-mail request from Marilyn Parker: In Production Request #37, Avista was asked
for data for each of the past 4 years but we received data for only 2001. Please provide the data
for 2000 2002, and 2003.
RESPONSE:
The only Companyl Shareholder contributions to community-based organizations occurred in
2001 (See Avista s response to Staff Data Request 37). There were none in 2000, 2002 or 2003.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 41-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
0412312004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Under what circumstances does A vista collect deposits for residential customers?
(Supplemental e-mail request from Marilyn Parker: In Production Request Responses #41 and
#42, you indicate that a deposit will be asked for if the applicant "did not have service for a
period of twelve consecutive months during the past four years." Does this accurately describe
Avista s procedure in Idaho?)
RESPONSE:
For residential accounts, A vista would request a deposit of a customer who did not have service
for a period of twelve consecutive months only if one of the other items listed in the response for
data request 41 was applicable.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQ UES TER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 42-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
D EP AR TMENT:
TELEPHONE:
04/2312004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Under what circumstances does A vista collect deposits for small commercial accounts?
Supplemental e-mail request from Marilyn Parker: In Production Request Responses #41 and
#42, you indicate that a deposit will be asked for if the applicant "did not have service for a
period of twelve consecutive months during the past four years." Does this accurately describe
Avista s procedure in Idaho?
RESPONSE:
For small commercial accounts, A vista would request a deposit of a customer who did not have
service for a period of twelve consecutive months.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 47-Supplemental
DATE PREPARED:
WITNES S
RESPONDER:
DEPARTMENT:
TELEPHONE:
04123/2004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Please provide a sample Schedule 1 bill with a past due balance.
(Supplemental e-mail request from Marilyn Parker: In your response to Production Request #47
a bill was provided that shows an account with an amount past due. The amount showing as past
due is $619.19 so there should be a 1 % late interest charge of $6.19 added to this bill. Was
interest charged to this customer and if so, where does the line item appear on the bill?)
RESPONSE:
In the example provided with data response #47, the customer was not charged a late interest
charge because this particular customer had payment arrangements in effect. Whenever there are
payment arrangements in effect, at the time of billing, the late interest charge is not assessed.
If there had been no payment arrangements in effect, there would have been a late interest charge
billed.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 49-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/23/2004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Please provide a sample copy of the Notice left at the customer s premises following
disconnection of service for non-payment. If customers served under different Rate Schedules
receive a different type of notice, include a sample copy of each notice for each of the Schedules
, 11 , 21 , and 31.
(Supplemental e-mail request from Marilyn Parker: The form provided to the PUC in response
to Production Request #49 states
, "
IF YOUR SERVICE IS SHUT OFF, YOU WILL BE
REQUIRED TO PAY THE FULL AMOUNT DUE, A DEPOSIT, AND A RECONNECT FEE.
Does the Company, in fact, insist on collecting everything that is due - both current and past due
amount, deposit, and reconnect fee - when the customer gets turned off? Is this the form that is
left on the customer s door after being turned off for non-payment?)
RESPONSE:
As noted in Avista s response to data request #49, those are the actual forms left on the
customer s door. In practice, however, when a service is shut off for non-payment, Avista would
request the following be paid prior to restoration:
The past due amount (amount the customer has received notice for)
One-half of the Deposit, and the
Reconnect Fee
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-IPUC
Data Request
Staff 52-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/23/2004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
For master-
metered accounts and residents or occupants who are
not Customers but who are injeopardy of losing service, please provide a sample
copy of the Notice required by RnIe 312 (UCRR).~me requeSt from MuiIyn Pa~In response to Production Request #52
, thefonn provided does not appear to be the fonn
used to satisfY Rule 312. Please provide thecorrect form.
RESPONSE:
The form provided in our response, prepared on March 17 2004 was the old form nsed prior
the rule change of March 20, 2004. Attached is the new
fonD that A vista will Use subsequent the rule change.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-0 1 1 A VU-O4-0 1
IPUC
Data Request
Staff 57-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
04/2312004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
Please provide a sample copy of any brochure or other printed material regarding the CDmpany's
Wmter Payment Plan. How and when is this material provided to customers?
Supplemental e-mail request from Marilyn Parker: From the brochure that was provided to the
PUC in response to Production Request #57, it appears Avista ties the Winter Pay program to
income. Is that correct?)
RESPONSE:
The company response to data request #57 incorrectly provided the form currently used in
Washington. Avista does not currently have printed materials, for our Idaho customers
regarding the Winter Pay program.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 58-Supplemental
DATE PREPARED:
WITNESS:
RESPONDER:
DEP ARTMENT:
TELEPHONE:
04/23/2004
Don Kopczynski
DJ Spooner
Customer Service Mgr.
[phone]
REQUEST:
How are residential customers made aware of the protection from disconnection (i.e. the winter
disconnection Moratorium) that is available to qualifying customers during the months of December
through February? Please provide brochures or other printed material explaining to customers how
to declare eligibility for protection from disconnection. When and how is this information
distributed?
(Supplemental e-mail request from Marilyn Parker: In your response to our Production Request
#58, it appears that customers are not provided any printed material regarding the winter
disconnection moratorium. Is this correct?)
RESPONSE:
That is correct.