20040324Response of Avista to Staff Part XIII.pdf

Avista Corp.
1411 East Mission PO Box3727
Spokane. Washington 99220-3727
Telephone [phone]
Toll Free 800-727-9170 .J.''V'STA.
Corp.
Idaho Public Utilities Commission
472 W. Washington St.
Boise, ill 83720-0074
1\ttn: Scott Woodbury
Deputy 1\ttorney General
'daho Public Utilities Commission
Office of the SecretaryRECEIVED
MAR 2 4 2004
Boise, idaho
March 23 , 2004
Re:Production Requests of the Commission Staff
in Case Nos. 1\ VU-04-01 and 1\ VU-04-
OAd
Mr. Woodbury,
I have attached an original and three copies of 1\vista s response to Staff Data Request
No. (s) 4 , 7 , 10, 12, 13 , 14, 15 , 16, 17, 18 , 19 , 78
, 91(C), 96C, 100, 1O0(C), 101B, 101C, 102, 103, 103(C), 104, 114, 117, 131 , 132
136, 140, 158, 159, 160, 161 , 162, 163 , 164, 166, 167 and 169.
Our records indicate this filing completes the Company s responses to the Staffs First
Production Request, Request Nos. 1-79. In regards to the Staffs Second Production
Request, Request Nos. 80-148, only Request Nos. 99, 107 and 112, remain to be
completed. Pursuant to a discussion with Staff, those three remaining requests will be
provided tomorrow via e-mail, with hardcopies provided the following day via overnight
mail. Work continues on the remaining requests under the Staffs Third and Fourth
Production Requests.
If you have any questions, please call me at [phone] or Don Falkner at (509) 495-
4326.
Mike Fi
Rate i\nalyst
Enclosures
AVISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
1\ VU-04-01 11\ VU-04-
IPUC
Data Request
Staff 4
D 1\ TE PREP J\RED :
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/22/2004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please provide the study that determined that the average residential and small commercial
(Schedule 101) usage has decreased from 82 thermslmo to 73 therms/mo. Include all
workpapers.
RESPONSE:
1\ttached is workpaper G1\l from Hirschkorn s workpapers filed in this proceeding, which
contain the (circled) information to derive average usage for 2002. 1\lso attached is a copy of the
revenue runs, which contain the actual usage and customers billed during 1999, and the weather
normalization adjustment for 1999 , which was filed with the 1999 commission basis results.
1\dding the weather adjustment to the actual usage and dividing the total by customers billed
results in the monthly average usage for 1999.
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VISTA UTILITIES
GAS WtATHER NORMAL~ATIDN
FOR TIIE TWELVE MONTHS ENDED DECEMBER 31 1999
IDAHO - GAS - WEATIIER SENSITIVI UNBILLED
WtATHER
NUMBER OF USE/DDHi UNBILLED SENSITIVE
CUSTOMERS CUSTOMER DEGREE DAYS CONSUMPTION
SCHEDULE 101
RESIDENTIAl 379 113 434.274 519
COMMERCIAL 916 273 434.700 940
INDUSTRIAl 469 434.284
SCHEDULE 111 Gqq~1t/3
RESIDENTIAl 1.125 434.765
COMMERCIAL 513 252 434.501 390
TOTAL WEATHER-SENSITIVE-502,898
12 MONTHS ENDED 12/99 ACfUAL CALENDARDDF 408
12 MONTHS ENDED NORMAL CALENDARDDF 6842
12 MONTHS ENDED 12/99 CALENDAR DDH FROM NORN 434
TIIERMS RATE REVENUE W ACOG EXPENSE
SCHEDULE 101 991,743 42.626\1 $1,275 260 21.741\1 $650 435
SCHEDULE 111 511,155 33.404\1 $170 746 21.741\1 $111,130
SCHEDULE 121 31.713\1 21.741
TOTAL 502,898 446 006 $761 565
Rates: Test Period Average Effective Tail Block Ratl
excluding Gas Cost Amortizations and DSM Tariff Rider.
Schedule 101 Schedule 111 Schedule 121
Rates Effective November 1, 1999
Schedule Rate 47011 37789 36098
Schedule 150 Adjustment 02565 02565 02565
Effective Rate excl155 & 191 44446 35224 33533
Weighted Average" Cost of Gas 23561 23561 23561
Rates Effective December 7 1998
Schedule Rate 0.47011 37789 36098
Schedule 150 Adjustment 04750 04750 04750
Effective Rate excl155 & 191 42261 33039 31348
Weighted Average Cost of Gas 21376 21376 21376
1999 Annual Average Effective Ratf 0.42626 33404 31713
(excluding 155 & 191)
1999 Annual Average Weighted Average Cost 21741 21741 21741
CALEND AR NORMAl ACfUAl
MONTHLY DDH DDH DDH DIFFERENCE
Jan - 99 175 010 165
Feb,888 836
Mar - 99 815 769
Apr - 99 573 594
May - 99 344 448 104
lun, 99 139 186 -47
Jul- 99 -45
Aug - 99
Sep - 99 223 181
Oct, 99 549 540
Nov - 99 897 703 194
Dec - 99 1,153 030 123
842 408 434
FILE: Weather Correction. xIs Gas TLK 05-12-2000
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-04-01 1 1\ VU-04-
IPUC
Data Request
Staff 5
DATE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/22/2004
Brian Hirschkom
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please provide the following test year Schedule 101 data: a) number of monthly bills
terminating in the block, b) monthly therms from bills terminating in the block, and c)
cumulative monthly therms used within the block. Provide the data in blocks of 10 therms from
200/therms/mo and blocks of 50 therms from 200-500 thermslmo and all over 500 therms/mo.
In addition, to the data for Schedule 101 please provide residential and commercial information
separately.
RESPONSE:
1\ttached is the bill frequency information for Schedule 101 for the entire year of2002. This
information is not separated by customer class. 1\lso attached are the monthly revenue run
reports which show actual total billing information by schedule and class for each month.
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VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO,
Idaho
1\ VU-04-01 1 1\ VU-04-
IPUC
Data Request
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPARTMENT:
TELEPHONE:
3/2212004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please provide the following test year Schedule 111 data: a) number of monthly bills terminating
in the block, b) monthly therms from bills terminating in the block, and c) cumulative bills
terminating in the block. Provide the data in blocks of 200 therms from 0-1000 thermslmo and
blocks of 400 therms from 1000-5000 thermslmo, and all over 5000 thermslmonth,
RESPONSE:
1\ttached is a copy of the bill frequency report for Schedule 111 for 2002.
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VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQ UES TER:
TYPE:
REQUEST NO.
Idaho
1\ VU-04-01 1 1\ VU-04-
IPUC
Data Request
Staff 7
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/22/2004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please provide the following test year Schedule 121 data: a) number of monthly bills terminating
in the block, b) monthly therms from bills terminating in the block, and c) cumulative bills
terminating in the block. Provide the data in blocks of 500 therms from 0-000 thermslmo and
blocks of 1 000 therms from 10 000-000 thermslmo, and all over 50 000 therms/month.
RESPONSE:
Please refer to Hirschkorn workpaper GD12 filed in this proceeding, which shows the actual/pro
forma monthly billings for all (10) customers presently served under Schedules 121 and 122.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
1\ VU-04-01 1 A VU-04-
IPUC
Data Request
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
3/22/2004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please explain why the current W ACOG included in rates is the most appropriate W ACOG to be
included in base rates for this rate case. Include all supporting documentation,
RESPONSE:
The company uses the current W 1\COG in rates for determining revenue and gas costs under
present rates. The company is merely trying to match revenue and gas costs for the test period;
to the extent the W 1\COG changes in the next PG1\, it will be based on estimated gas costs at
that time, and rates would be adjusted to reflect that estimate.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO,
Idaho
1\ VU-04-0l 1 1\ VU-04-
IPUC
Data Request
Staff 10
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/22/2004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please provide the Company s anticipated W ACOG included in natural gas rates for each of the
next 5 years and the anticipated 5-year W 1\COG. Include all supporting documentation.
ESPONSE:
1\ttached is a spreadsheet that projects the W 1\COG for the next three PGA adjustments based on
forward gas prices as of 3/17/04. 1\s monthly forward prices by basin only go out three years
the company only prepared a commensurate estimate. The estimated W AGOG for fall-04 is
based on the estimated weighted basin prices for Oct. '04 - Sept. ', and for the fall-05 based
on the weighted basin prices for Oct. '05 - Sept. '06, 1\s the three year forward prices only went
through Feb. ', the weighted Feb. '07 price was carried through Sep, ', in order to estimate a
fall-06 W 1\COG using the next twelve month estimates.
Avista Utilities
Case No, AVU-G-o4.11 Response to Data Request No,
Projected Idaho W ACOG for Fall 2004 . 2006
Based on Forward Gas Prices as of March 17, 2004
AECO
. ,
~umas Roe~iel)m
m. '
:".
~~~~g~i"J:~~i~'
!~'~~:,!~~~;,
(m!!i'i~~~~~~im':\1ii:
t~~~~~:
May-04 $5.037 $4,997 $5,007
Jun-04 $5,084 $5.064 $5.114
Jul-04 $5,111 $5.171 $5,221
Aug-04 $5.126 $5,196 $5.246
Sep-04 $5,091 $5.191 $5.221
Oet-04 $5.130 $5,220 $5.230
Nov-04 $5.275 $5.495 $5.370
Dee-04 $5.429 $5,649 $5.524
Jan-05 $5,554 $5,774 $5.649
Feb-05 $5.489 $5.709 $5.584
Mar-05 $5,259 $5.479 $5,354
Apr-05 $4,594 $4.634 $4.634
May-05 $4.444 $4.484 $4.484
Jun-05 $4,449 $4.489 $4.489
Jul-05 $4.469 $4.509 $4.509
Aug-05 $4.474 $4.514 $4.514
Sep-05 $4.434 $4.474 $4,474
Oet-05 $4.444 $4.484 $4.484
Nov-05 $4,655 $4.910 $4.695
Dee-05 $4.829 $5.084 $4.869
Jan-06 $4.939 $5,194 $4.979
Feb-06 $4.894 $5.149 $4.934
Mar-06 $4.694 $4.949 $4.734
Apr-06 $4.254 $4.289 $4.244
May-06 $4.151 $4,186 $4.141
Jun-06 $4.146 $4.181 $4,136
Jul-06 $4.156 $4.191 $4.146
Aug-06 $4.166 $4.201 $4.156
Sep-06 $4.151 $4.186 $4.141
Oet-06 $4,168 $4.203 $4,158
Nov-06 $3,780 $3.850 $3,950
Dee-06 $3.780 $3.850 $3.950
Jan-07 $3.769 $3.839 $3.939
Feb-07 $3.799 $3.869 $3,969
Mar-
Apr-
May-
Jun,
Jut-
Aug-
Sep-
50/25/25
I~s
i:";'::!UJ:W$~H~?'
$4.952
$5,070
$5.137
$5.204
$5.224
$5.199
$5.228
$5.404
$5.558
$5.683
$5.618
$5.388
$4.664
$4.514
$4,519
$4.539
$4,544
$4,504
$4.514
$4.779
$4,953
$5.063
$5.018
$4.818
$4,310
$4,207
$4.202
$4.212
$4,222
$4.207
$4.224
$3,890
$3,890
$3.879
$3.909
$3.909
$3.909
$3.909
$3,909
$3.909
$3,909
$3.909
Proj, Month Annual
Sales Vol. Sales Vol.
243,013
574 685
10,003,888
597 195
361 995
8,469,220
868,492
737,501
226,733
532,919
887 324
053,261 69,556 226
547 325
156,576
10,629 661
10,204 695
886 310
999,341
244,202
975 796
362,650
620,553
989,221
218,511 73,834 841
851 532
10,748,275
11,270,055
858,006
9,444,463
565,029
644 838
230,284
509,161
711 992
095,419
391 325 78 320,379
Proj. Month Annual Projected
Gas Cost Gas Cost WACOG
$2,740,785
173,920
$5,559,911
$5,453,846
697 560
563 004
$2,737 065
687,108
$1,006,261
$695,792
$857 600
375 189 $36,548,040
$2,504 063
853,574
$5,264 605
$5,166 382
$4,458,928
335,658
691 ,407
$1,672 717
$992,845
$682 617
$839,899
$1,354 108 $34 816,802
$2,471 833
181,079
384,051
211,821
691 841
$3,738,970
$2,597,467
$1,653,618
$980 831
$669,218
$819,099
$1,325,669 $30,725,497
Fall - 04
$0,525
Fall - 05
$0.472
Fall - 06
$0,392
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
1\ VU-04-01 11\ VU-04-
IPUC
Data Request
DATE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/2212004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
1\vista s current Tariff Schedules 101 , 111 , 112, 121 , 122, 131 , 132 and 146 are subject to the
Purchase Gas 1\djustment Schedule 150, Gas Rate 1\djustment Schedule 155 , Tax Adjustment
Schedule 158, i\nd DSM Rider Adjustment Schedule 191. With the exception of Tax
1\djustment Schedule 158, please explain what would be required for the Company to summarize
the listed 1\djustment Schedules on each of the Tariff Schedule Sheets in addition to the current
reference, If summaries cannot be provided on each Tariff Schedule, please explain why,
RESPONSE:
1\ttached are electric and gas rate summaries for Idaho rate schedules which the company utilizes
to quickly access the current billing rates for customers, Use of these summaries is more
efficient and less confusing than multiple tariff sheet changes each time a rider adjustment rate
changes. The company can provide these summaries to the Commission each time a rate
changes, they are also contained on our web site.
AVISTA UTILITIES Includes effect of Schedules 59, 65, 66 & 91.
Schedule Summaries & Shortcuts Excludes effect of Schedule 58.
State of Idaho - Electric
Effective October 12, 2001
Base
Rate Sch 59 Sch 65 Sch 66 Sch 91 Total
Schedule1
Basic Charge $4.$4.
First 600 kWh 555\!337\!091\!939\!104\!170\!
Over 600 kWh 303\!337\!091\!092\!104\!071\!
Seasonal charge $4.$4.
Schedule 11
Basic charge $6.$6.
Energy charge 564\!OOO\!124\!391\!140\!971\!
Demand over 20 kw $3.$3.
Minimum 1 phase $6.$6.
Minimum 3 phase $13.$13.
Schedule 12
Basic charge $6.$6.
Energy charge 564\!337\!
. -
124\!391\!140\!634\!
Demand over 20 kw $3.$3.
Minimum 1 phase $6.$6.
Minimum 3 phase $13.$13.
Schedule 21
Energy charge 996\!OOO\!085\!011\!100\!022\!
Demand 1st 50 kw $225.$225.
Over 50 kw $2.$2.
Voltage discount $0.$0.
Schedule 22
Energy charge 996\!337\!085\!011\!100\!685\!
Demand 1 st 50 kw $225.$225.
Over 50 kw $2.$2.
Voltage discount $0.$0.
Schedule 25
Energy charge 874\!OOO\!059\!607\!068\!490\!
Demand 1 st 3000 kva 500.500.
Over 3000 kva $2.$2.
Voltage discount $0.$0.
Annual minimum $406,140.$406,140.
Minimum - per kWh OOO\!OOO\!059\!607\!068\!616\!
Schedule 31
Basic charge $6.$6.
1st block 716\!OOO\!073\!888\!102\!633\!
2nd block 716\!OOO\!073\!888\!102\!633\!
3rd block 548\!OOO\!073\!888\!102\!5.465\!
Annual minimum $6.00 per kw (highest)$6.
Minimum - per kWh OOO\!OOO\!073\!888\!102\!917\!
Schedule 32
Basic charge $6.$6.
1st block 716\!337\!073\!888\!102\!296\!
2nd block 716\!337\!073\!888\!102\!296\!
3rd block 548\!337\!073\!888\!102\!128\!
Annual minimum $6.00 per kw (highest)$6.
Minimum - per kWh OOO\!337\!073\!888\!102\!580\!
Page 1 of 5
SHORTCUT
Mult.Mult.
kWh kWh Demand
From Add
$4.
600 05170 $4.
601 & over 06071 1.406
20 kw
$6.
& over 07971
21 & over kw
& over 07971 64.
20 kw
$6.
& over 07634
21 & over kw
& over 07634 64.
50 kw
$225.
& over 05022 225.
51 & over kw
& over 05022 87.
50 kw
$225.
& over 04685 225.
51 & over kw
& over 04685 87.
37 kw
0 165xkw 06633 $6.
Excess kWh 05465 9272 $6.
38 & over kw
85xkw 06633 $6.
Next 3.000 06633 $6.
Excess kWh 05465 9928 $41.
37 kw
0 165xkw 06296 $6.
Excess kWh 05128 9272 $6.
38 & over kw
85xkw 06296 $6.
Next 3.000 06296 $6.
Excess kWh 05128 9928 $41.
AVlSTA UTlLlTlES
Schedule Summaries & Shortcuts
State of Idaho - Gas
Effective Date October 3, 2003
Base
Rate .5ctl.1.S.Q Sdl..l55 Schlli IataI.
Schedule 101
Basic Charge
Per thenm 093~0.426~
$3.
77.7161t
$3.
47.011~ 27,1861t
27.186~093~3731t 11Ir~il~
over 200 therms:
First 200 thenms
201-000 thenms
Over 1 ,000 therms
48.6491t 27,186~
47.0111t 27,186~
37.789~ 27.186~
093~
093~
093~
373~
373~
373~
79.301 It
77.6631t
68.441 It
If over 200 therms:
First 200 thenms
201-000 thenms
Over 1 ,000 thenms
97;308
"",.,."""
27.1B6~OOO~373~
(~,
~Q,
48.6491t 27.186~0001t 373~76,2081t
47.011~27.186~OOO~373~74.5701t
37,789~27,186~ooo~373~65.3481t
Includes effect of Schedules 150, 155 and 191.
Excludes effect of Schedules 158.
SHORTCUT
Mull.
Thenms ThenmsErorn 10
201
001
201
001
Add
over 0.77716
$3.
$3,
200 0.30652 $97,
000 0.77663 $3.
over 0.68441 $95.
200 0.27559 $97,
000 0.74570 $3.
over 0.65348 $95,
27.186~093~354~
If over 500 therms:
Arst 500 thenms 47,666~27,186~093~354~78.29~500 30633 $23B,
50101 ,000 thenms 47,011~27.1B6~093~354~77.6441t 501 000 77644 $3.
001-10,000 thenms 37.7B9~27.186~093~354~68.4221t 001 10,000 68422 $95.
Over 10,000 thenms 36.098~27,1B6~093~354~66.731 It 10,001 Over 66731 $264,
27.186~OOO~354~
47.666~27,186~OOO~354~75.206~SOO 27540 $23B.
47,011~27.186~OOO~354~74.551 It 501 000 74551 $3.
37.7B9~27,186~OOO~354~65.32~001 10,000 65329 $95.
36.098~27.186~o.ooo~354~63.6381t 10,001 Over 63638 $264.
31.354~24,370~5oo~294~59.5181t Over 59518 $0.
$78,385 ,plus 24.37 cents per thenm
If over 500 therms:
First 500 thenms
501-000 thenms
001-10,000 thenms
Over 10 000 thenms
SchedlJle 131
Per thenm
Annual Minimum charge is
times actual annual usage
Schedule 132
Per thenm
Annual Minimum charge is
times actual annual usage
31,354~ 24.370~ O.OOO~ 0.294~
$78 385 ,plus 24.37 cents per thenm
56.0181t
Schedule 146
Per them
Annual Minimum charge is
times actual annual usage
13,567~ -993~ O.OOO~ O.OOO~
$33,918 ,plus -993 cents per thenm
10,5741t
Over 0,56018 $0.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 13
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/22/2004
R. Gruber
Energy Resources
[phone]
REQUEST:
Please provide the number of interruptions and volume of interruptions for each interruptible and
transportation gas customer for the last 5 years.
RESPONSE:
1\ vista has experienced only one interruption of service to an Idaho customer in the past five
years, This occurred for a little over one day beginning on January 5t\ 2004. 1\ Schedule 146
transportation customer in Sandpoint was interrupted when we experienced a distribution system
capacity problem. The customer was restored to service on January 6th
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO,
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
03/19/2004DATE PREP J\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
R. Gruber
Energy Resources
[phone]
Idaho
A VU-O4-01 1 A VU,O4-
IPUC
Data Request
Staff 14
REQUEST:
Under what circumstances are interruptible and/or transportation customers interrupted? he the
conditions the same for transportation customers as interruptible customers? If not, please
describe the differences.
RESPONSE:
Interruption on 1\vista s system occurs under two basic categories, capacity and supply.
Capacity:
Interruptible customers and transportation customers can both be interrupted for distribution
system capacity issues. That is, they can be interrupted if the distribution system does not have
enough capacity, in excess of firm requirements, to serve them, This can occur for a number of
reasons, including but not limited to, maintenance on the system or high demand from firm core
customers. The conditions for system integrity issues that result in interruption of service are the
same for both interruptible sales customers under schedules 131 and 132 and transportation
customers under schedule 146,
Supply:
Interruptible sales customers and Transportation customers can be curtailed if the volume of gas
delivered to the system is insufficient to serve the needs of all customers. This can occur if
either there is insufficient supply available or there is insufficient upstream pipeline capacity to
deliver supplies to the distribution system, This curtailment is subject to the Company
Contingency Plan for Firm Service Gas Curtailment. To the extent Transportation customers gas
is confirmed as delivered to the system, Interruptible sales customers would be curtailed first and
Transportation customers would then be curtailed according to service priority under the plan.
If the operating conditions on the upstream pipeline or the distribution system warrant, the
company may institute entitlements with penalties. During an entitlement period, the customers
are authorized to consume the gas that is confirmed to have been delivered to the system by the
upstream pipeline. Consumption above (or below in the case of an underrun entitlement) would
result in monetary penalties as defined in the tariff.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
AVU-O4-01 1 AVU-O4-
IPUC
Data Request
Staff 15
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
03/22/2004
R. Gruber
Energy Resources
[phone]
REQUEST:
Can interruptible and transportation customers be interrupted for conditions other than
reliability? If so, what are the other conditions for interruption? Please provide all supporting
documentation, written policies, etc,
RESPONSE:
Yes, see the response to Staff Request No. 14.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-04-01 11\ VU-04-
IPUC
Data Request
Staff 16
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
D EP AA TMENT:
TELEPHONE:
3/22/2004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please provide the anticipated annual benefit (operationally and/or fmancially) provided to Idaho
customers by 1\vista s interruptible gas customers.
RESPONSE:
The company presently serves only two interruptible sales gas customers, and one is an asphalt
plant that doesn t use gas during the winter. The other is a hospital that has alternate fuel and
uses less than 0.4% of total Idaho gas load, Since the offering and acceptance of transportation
service, most customers that were once interruptible sales customers have switched to
transportation service, 1\s interruptible sales customers can be curtailed in an emergency to
serve firm service customers, there are operational benefits, however, based on the amount of
interruptible sales load served, those benefits are small.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO,
Idaho
1\ VU-04-01 11\ VU-04-
IPUC
Data Request
Staff 17
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
D EP AA TMENT:
TELEPHONE:
3/2212004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Will the company realize the same level of interruptible benefit from the proposed changes in
Schedule 146? Please explain why or why not?
RESPONSE:
With respect to service provided to Schedule 146 customers, the proposed language does notchange how the company would operate during a period of interruption or entitlement, it setsforth in the tariff how the company will proceed, The language also clarifies that a
transportation customer s gas that is used by the company to serve a higher-priority customer
will be held as an imbalance, and that the company will not be liable for damages caused by
entitlement or interruption to these customers,
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
1\ VU-04-01 1 1\ VU-04-
IPUC
Data Request
Staff18
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/2212004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
Please explain how the overrun and underrun penalties and levels were determined for the
Company s proposed Schedule 146 changes, Include all supporting documentation.
RESPONSE:
The proposed overrun and underrun penalties in Schedule 146 are the same penalty rates
imposed on the company by Northwest Pipeline, under similar terms and conditions imposed by
the Pipeline. The Pipeline s penalty rate provisions can be found on Sheet No, 51\ of the
Pipeline s tariff, and the Pipeline s penalty terms and conditions can be found in the Pipeline
General Terms and Conditions, Sheet 235-237,
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
1\ VU-04-01 11\ VU-04-
IPUC
Data Request
Staff 19
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
3/22/2004
Brian Hirschkorn
Brian Hirschkorn
Rates
[phone]
REQUEST:
To what extent do the penalties and levels proposed in Schedule 146 reflect costs that are or
could be incurred by the Company?
RESPONSE:
1\s mentioned in the response to Request No, 18 , the proposed overrun and underrun penalties in
Schedule 146 are the same penalty rates, terms and conditions imposed on the company byWilliams Pipeline. However, imposition of these penalties by the company is not dependent
upon the imposition of penalties by Williams upon the company, During a pipeline entitlementperiod, the company usually does not know if it will be assessed penalties until after the fact.
The proposed penalties in the company s tariff, while mirroring Williams penalty provisions, arenot designed to recover costs, but to be punitive enough to encourage action by customers that is
consistent with the prudent operation of our entire system (including distribution),
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-04-01 1 A VU-04-
IPUC
Data Request
Staff 26:
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/22/2004
R. Gruber
Energy Resources
[phone]
REQUEST:
What is Avista s average and maximum daily load volatility from the forecasted monthly average
daily usage? Could this volatility be met from Jackson Prairie storage? Please explain why or why
not.
RESPONSE:
A vista s average and maximum load volatility from forecasted monthly average daily usage is
reflected in its tariff under Schedule 163 first revision Sheet 163C a copy is attached, This load
volatility cannot be met from Jackson Prairie Storage,
A vista Utilities (W NID) share of JP dedicated to core requirements is a daily deliverability
of 112 667 Dth and a seasonal storage capacity of approximately 2 486 666 Dth, Because JP is an
underground aquifer the daily deliverability declines as gas is withdrawn and pressure in the field is
reduced. Contractually when 40 % of the seasonal storage capacity has been withdrawn the daily
deliverability is reduced by 2% for each additional 1% of seasonal capacity withdrawn. For example
when 50% has been withdrawn the daily deliverability is reduced to 88 373 Dth/d, a 20% reduction.
Following is a chart that depicts the daily delivery and the decline curve if one were to withdraw
storage at maximum rate continuously. The decline in deliverability begins when approximately
995 000 Dth have been withdrawn,
Since more than one-third of A vista s peak day is satisfied by storage, it is our policy to
remain above the decline curve until the threat of severe weather has passed, which is mid February.
Therefore, while storage is a valuable asset in managing load volatility, for prudent reliability
management it is necessary to avoid withdrawing more than 995 000 Dth prior to February 15. More
than 995 000 Dth can be withdrawn as long as it is replaced which can be done when loads swing
down in warmer weather and the economics warrant. During a period of colder than normal weather
covering all load swings with storage can result in quickly depleting storage inventory and reducing
the company s ability to meet peak day requirements.
I.P.C. No. 27
First Revision Sheet 163C
Cancelling
OriQinal Sheet 163C
163C
AVISTA CORPORATION
d/b/a Avista Utilities
SCHEDULE 163 - continued
Tier 4 - Customer usage that exceeds the maximum daily usage level underTier 3 for the period from November 20th through February 10th will be supplied
through the use of the Company s Jackson Prairie and Plymouth storage facilities
rather than Gas Daily, when it is economically reasonable provided such usage will
not seriously hamper the availability of storage to meet estimated late winter loads.
If supply is used , supply from JP will be utilized first up to the maximum capabilities
of the facility. Supply from Plymouth LNG would then be utilized to meet anyremaining customer usage. Supplies from these facilities will be priced at therespective inventory Weighted Average Cost of Gas for each facility, The balance
of the month and the following month's JP withdrawal schedule will be adjusted to
reflect any early withdrawals. At the discretion of Avista Energy, refilling ofPlymouth will take place as soon as appropriate and will be priced at the current
FOM index plus the Adder.
Synthetic - Storage Withdrawal/(Injection)
Fixed Price Purchase
Fixed Price/Synthetic Withdrawal Total (max Tier 1 Load)
Min Load -
FOM Low Range
Average Load -
FOM High Range (max Tier 2 Load)
Gas Daily (max Tier 3 Load--
Max Load -
TABLE 1: System (W All D) Daily volumes for each month for the period April 2002 - March 2003:January February March April May June000 25,000 5 000 - (11 183) (20 000)
000 50 000 40,000 20 000 10,000 10,000000 75 000 45,000 20 000 10 000 10 000
93,939 82,435 48,761 26 634 30 137 32 608
116 000 105,000 79 000 51 000 42 000 42 000
125 573 113 481 88,438 61 700 50 687 46,113
135 000 122 000 97 000 72 000 59 000 50 000
155,000 138 000
199 350 157 082 121 889 106,893 94 515 70 172
Synthetic - Storage Withdrawal/(Injection)
Fixed Price Purchase
Fixed Price/Synthetic Withdrawal Total (max Tier 1 Load)
Min Load -
FOM Low Range
Average Load -
FOM High Range (max Tier 2 Load)
Gas Daily (max Tier 3 Load)Max Load - 52 630 52 306 80 829 93,432- Minimum, maximum and average loads for each month for the period 6/1/1997 to 7/11/2001.
Any actual loads above the max Tier 3 load will be from Jackson Prairie and Plymouth storage facilities (Tier 4) applicable
Nov 20-Feb 10 if economically reasonable versus Gas Daily.
July
(20 000)
10,000
000
275
000
40,459
43,000
August September October November December
(20,000) (10 000) - 7 889 20,000
000 10 000 20 000 30 000 60 000000 10,000 20 000 37 889 80,000
35,700 25 124 22 888 40 521 88 735
000 32 000 49,000 82 000 113 000486 37 404 56 361 94 183 126 517
000 43 000 64 000 107 000 140 000
132 000 167 000
147 000 220 000
2. JP Storage Component: During months when there are withdrawals ofnatural gas from JP Storage, per the Benchmark schedule, an adjustment will be made tototal commodity gas costs based on the scheduled volume of gas withdrawn from JPStorage, times the difference between 1) the average inventory cost of gas in JP Storage
and 2) the Weighted Average Index Price plus the Index Adder,
Issued November 7 , 2001 Effective April 1 , 2002
Issued by Avista Corporation
Kelly 0, Norwood Vice President, Energy Resources
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 27:
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
03/22/2004
R. Gruber
Energy Resources
[phone]
REQUEST:
1\ vista has recently relied on financial hedging to provide some level of natural gas price
stability. Please provide all data on all hedges executed from 1999 to present. Please provide
the analysis that indicates that maintaining this practice is preferred (operationally and/or
financially) to reacquiring all of 1\vista s storage resources,
RESPONSE:
1\ vista uses currently uses storage to provide a physical fixed price hedge at the summer/winter
differential for approximately 2.4 million Dth available from storage. In addition to storage
1\ vista s current program is to use financial hedging tools to fix prices on approximately half of
its average monthly load, This results in hedging prices for approximately 10 million Dth of
physical delivery, This is considerably more than can be reacquired from the Terasen and
Cascade contracts, The revenue from Terasen and Cascade exceed $1.00 per Dth which provides
a benefit to customers that often exceeds the winter summer differential for these volumes,
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 28:
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/20/2004
R. Gruber
Energy Resources
[phone]
REQUEST:
On February 13, 2004, the Washington UTC issued an Order in Docket UG-021584 that
indicates the current natural gas Benchmark Mechanism will no longer be acceptable and has
directed the Company to present a plan for transferring back to 1\vista Utilities the functions
performed by 1\ vista Energy under the Benchmark Mechanism. What operational changes and
additional costs (if any) are anticipated in Idaho as a result ofthe Company s compliance with
this Order?
RESPONSE:
1\vista has filed a transition plan with the Washington UTC that will terminate the Benchmark
Mechanism in Washington effective 1\priI30, 2004. The transition plan includes the continued
participation of 1\ vista Energy in Washington s gas procurement program until March 31 , 2005.
If the transition plan is approved it will allow 1\vista to transition back to internal procurement
management consistent with the expiration of the Benchmark Mechanism in Idaho, Under this
plan Idaho would not see any change in operation of the existing Benchmark Mechanism for its
currently effective term.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO,
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 55
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/18/2004
Don Kopcznski
Nancy Holmes
Customer Service Mgr.
[phone]
REQUEST:
Please provide a sample copy of any brochure or other printed material regarding the Company's
Third- Party Notice program How and when is this material provided to customers?
RESPONSE:
Please see the attached "Request For Third Party Notification" form used by Avista.
Avista s Customer Service Representatives become aware of our Customer s third party needs
during telephone conversations with our customers, Once a customer agrees to use the third party
system, the third party form is mailed to the customer for them to sign and return to Avista.
REQUEST FOR THIRD PARTY
NOTIFICATION
Enclose this form with your bill payment.
I request that the "third party" designated below
receive a copy of any delinquent notice I might
receive due to nonpayment of my bill.
.. ,, ,
L.,q'i~i:;';';lfJi'1
A seFvigeHi:help6qre(d~r Kgr , n J9ap,ped
- ,, '. "." (,' ", "-' ", ,,,--' "- ." '
-resid'irntia I i:Llstotrief~LN~(i-in.'ayri.iii1nto
- ',- -,'
h a r~~~i pp rRtQ,eL~q!~a bi I iti e s,
:"-,,,
:C;-
...-'."..":,-;",,,;":.,
Customer's Name (Please Print)
Address
City State Zip
" ,--
There are times when paying your utility bill may
be a problem - especially if you are elderly or
handicapped and face sudden hardship or other
disa bilities.
Daytime Telephone Number
Customers Signature
That's why we adopted the "Third Party Notifica-
tion Service." It is an optional service which
allows you to designate another person to contact
us, or whom we can contact, about any bill paying
problem you may be having. For example, this
person would receive a copy of any delinquent
notice sent to you due to nonpayment of your
bill...someone who can remind the customer that
the utility payment is overdue.
Third Partys Name (Please Print!
Mailing Address
City State Zip
Daytime Telephone Number
Third Party's Signature Date
third party" you select could be a relative,
friend, doctor, clergyman, neighbor or even an
agency. Although we will try in good faith to notify
your designated "third party," Avista Utilities
incurs no liability for failure to do so. The "third
party" doesn t have to pay the bill (that is still the
customer s responsibility).
Your Avista Account Number (as shown on your bill)
Please note that the "third party" must sign the form, too,
The "third party" designated above is not obligated
in any way to pay part of the customer's bill.
~~~'iI'STA.
Utilities
We hope this service will prevent problems for our
customers. If you do foresee problems paying your
Avista Utilities bill, the best thing to do is contact
us IMMEDIATELY so we can suggest ways to help,
Our number is 1-800-~7-9187,
www.avistautilities.cQm
If you would like to take advantage of the "Third
Party Notification Service," simply fill out the form
on the other side and return it to Avista Utilities,
( Frz. N.T - OS l1'l:)( ~A-C-\C - ~ l~t::)
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 56
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/19/2004
Don Kopczynski
Nancy Holmes
Customer Service Mgr.
[phone]
REQUEST:
Please provide a sample copy of any brochure or other printed material regarding the Company's
Level Pay Plan, How and when is this material provided to customers?
RESPONSE:
The "Connections" is a customer newsletter that goes out with the customer s monthly bills (see
attached), Avista promotes its comfOIt level billing plan several times throughout the year via this
customer newsletter, Customers can also find comfOIt level billing infonnation byvisiting the
Avista Utilities web-page at (http://www.avistautilities,comihome.asp?view=res), Once there, if
customers look under "billing options" they can print infonnation on comfOIt level billing (see
attached), Additionally, once a customer signs up for comfOIt level billing, they are mailed a letter
entitled "ComfOIt Level Billing Plan" (see attached),
Make Your Home
More Comfortable r ..t
Choose the payment package that
simp I ifies your life.
e know your time is valuable. That s why we ve bundled together our most
popular payment options into free, no-hassle packages to help simplify
your life. It's easy to sign up. Just choose the package that s right for you and
then visit www.avistautilities.com or call 1-800-227-9187 to register or for more
information.
arbecuing outdoors with
family and friends. It
doesn t get
much better
than that.
Unless you
grilling with
natural gas.
The endless
supply of
natural gas to your outdoor
barbecue means you never
have to make that embarrass-
ing run for more propane.
You ll no longer have to
change out messy tanks. And
you ll enjoy cooking with an
fi even flow of heat. Natural gas
just makes it better.
To learn more about
natural gas outdoor barbecues
and how you can bring
comfort and convenience to
your home, visit a dealer in
your area. For information
on whether natural gas is
available to your home, call
877 -GAS-TEAM.
seasonal highs and lows of your
energy usage. This convenient billing
plan averages your annual energy bill
into equal monthly payments.
Other A vista Utilities Services
ONLINE PACKAGE
Includes eBill and Automatic Payment
Service.
ONLINE-PLUS PACKAGE
Includes eBill, Auto-
matic Payment Service
and Comfort Level
Billing.
Master Billing - Do you have multiple
accounts with Avista? Our Master
Accounts Billing Program consolidates
all your monthly bills into one state-
ment. You will receive a complete
summary of all your bills, including
separate totals for each service.
Preferred Due Date - If your payday
doesn t match the day your bill is due
give us a call. We can help find a day
that works better for you.
Credit Card Payment - This option
simplifies your bill paying by allowing
you to pay your utility bill with your
credit card. A small transaction fee is
charged for this service.
Sign up for any of these payment
options by visiting our website at
www.avistautilities.com or by calling
800-227-9187.
COMFORT PACKAGE
Includes Comfort Level
Billing and Automatic Payment Service.
How do you know which package is
right for you?
eBill- Receiving and paying your bill
online through Avista eBill is fast and
convenient. Plus it saves you money on
postage every time you use it.
Automatic Payment Service - This
convenient option automatically
deducts your monthly bill from your
bank account the same day each
month. No checks. No postage. No
forgetting. No hassle.
Comfort Level Billing - Comfort
Level Billing helps smooth out the
/C~~ne~tWith~sy
Keep these numbers and
addresses handy.A Peek Into OU
Spokane 1928
his 1928 Washington Water Power
(WWP) billboard posed the question
Are you one of our 9223 electric range
users?" Advertising campaigns promoting
the conveniences of the electric range at
one time gave WWP the highest rate of
electric range users in the country.
Phone Number:
800-227 -9187
Website:
www.avistautilities,com
Mail:
1411 E. Mission
PO Box 3727
Spokane, WA 99220-3727
E-mail:
Ask Ch risti n e(gi A v ista Uti I ities. com
Support Renewable Energy-
Join the Buck-Block Program
From Chris Drake, wind power program manager, years.
oday s way of life is very dependent on the
use of energy. From consuming electricity to
simply driving our cars to work, we are having
an impact on the environment in which we live.
But there are many ways to help preserve our
world for future generations. One is by
supporting wind power.
Wind power can be an important source of
renewable energy that helps conserve resources
while protecting the environment. Through the Buck-Block program
you can purchase wind power in 55-kilowatt-hour (kWh) blocks, with
each block costing just a buck per month. The cost is in addition to
normal rates for the purchase of locally generated wind power from the
State line Wind Project on the Washington/Oregon border. By simply
buying blocks of wind power at a buck each, you can make a difference.
To date, more than 1,700 residential and over 30
commercial customers have made a difference.
Avista Utilities would like to thank our newest
commercial customer, Target. Target s participation
in the program is another example of how it
conducts its business in a sustainable manner. Buck-
Block would also like to thank the Sierra Club
for its support. The program has benefited from the
support of this non-profit group through their
promotion of wind power to its members and the public alike.
If you are interested in supporting wind power, just decide how many
blocks of power you d like to purchase each month, (considering your
average monthly usage is a good way to determine this.) Then either visit
www.avistautilities.com or call 1-800-227-9187. Together we can make a
difference.
Wind Power
Beware! Substations are full of juice!
From Sandy Halt, public safety manager, 13 years.
f summer activities take you or and obeying warning signs, this
your family out near an Avista summer can be a safe, fun and
electrical substation, please use productive season. For more safety
caution. Children and adults tips, visit our website at
should never enter a substation for www.avistautilities.com.
any reason. Substations can be
very dangerous. If a ball, toy
or other object is acciden-
tally tossed inside a substa-
tion, call Avista Utilities.
ll retrieve it for you. The
number to call is
800-227-9187.
Project Share
and the Spokane
Indians
From Chl"istine McCabe, Project Share
coordinator, 14 years.
t's that time of year again. The
boys of summer don their red
white and blue s and take to the
field at Avista Stadium.
PROjECT. SHARE
By taking basic precau-
tions, using common sense
For the past three years, the
Spokane Indians Baseball Club and
Avista have partnered to dedicate
one night of baseball to supporting
Project Share. This year, that date
falls on Saturday, July 12, when
Spokane plays the Salem-Keizer
Volcanos. For every walk up ticket
sold, the Spokane Indians will
donate $1 to Project Share.
Project Share was established to
assist those in our communities
who need emergency energy
assistance.
If you can t make it to the
game, you can still support Project
Share. Simply look for the box on
your utility bill and include a
contribution with your next
payment. Every little bit helps and
can go a long way in helping
families in the cooler months
ahead. Thank you for your contin-
ued support!
Make Your Home
~::;;~:n~~~:;~(' J
Enhance your outdoor living with
natural gas.
,1ft Do you realize that you can bring the
-+c:t comforts of natural gas to the outside of
...~' your home?
Connecting you with your
hometown utility,
Avista s transmission line
upgrade-a collaborative effort
From Catherine Markson. Avista Utilities Communication Manage~ years.
o~l~boration is at the heart of ~vista s transmis~ion line ~nd subst~tion
sItIng process. So , when the time came for Avlsta s engIneers to sIte a 1It::p
new high-voltage transmission line through Otis Orchards in the Spokane :~~
Valley, they didn t hesitate to ask the community for input in the decision.
Avista Utilities is upgrading a
$: '
number of its high voltage transmission
lines in order to meet the growing
demand for electric power in our
community. And running a new
transmission line in Otis Orchards is a
key element for delivering reliable
service to the Spokane area.
Avista hosted a series of public
workshops to gather public input. And through that process, local resi-
dents proposed a solution to the siti~g pro~lem that served t~e nee~s of
both the company and the communIty," saId Dave James, Avlsta project ic
;:\
manager. "We value the involvement and input of the community. :lfc
Through the workshops and other participation options, area residents and
business owners took the opportunity to help Avista make the decision on '
routing the line. Arriving at the best possible solution was at the heart of :'
our public involvement process.
...~~
Having completed an extensive review and gathering of public input
, ~
Avista is planning to build a new high-voltage substation at the Boulder
".,
Park Industrial Park. The Boulder substation and transmission line will
function as a new "exit ramp" from the high-voltage transmission system
and a new "arterial" for carrying high-voltage power. Once this power
reaches the substation, it can be distributed to communities throughout
the Spokane area,
Natural Gas
rlI Backyard Fire Pit
Imagine gathering around a cozy fire in
your backyard. A clean burning, weather-
~ resistant, instant-on natural gas fire pit on
your p~tio can make it happen. Fire pits
))
come In all shapes and sizes and can be
~,
customized to fit your needs.
..,
Natural Gas Patio
*.'$~
Heater
I Here s another opportunity to
bring the comforts of natural gas to
*~:
the outdoors. A natural gas patio
id~' heater will add ambiance and~r warmth to your evening outdoor
~\\
living. There are a variety of
;t~ models to choose from.
;:~~:', ,
For more information about
enhancing your outdoor living,
contact a heating contractor in
your area. To check on natural gas availabil-
ity at your home, call1-877-GAS-TEAM.
):"
ConnectWith US,
" ," "
:;Keepthese numbersand,
~':';;~;
addresses handy.
Phone Number: 1-800-227-9187
Website: www,avistautilities,com
Mail: 1411 E, Mission
PO Box 3727
Spokane. WA 99220,3727
E-mail:
Ask Ch risti ne(g) Avista Uti I ities.com
A Peek Into Ou~t
Spokane 1961
atural Gas Lighting was an attractive
feature for many Washington Water Power
CWWP) customers. In this photo, a WWP em-
ployee showcases the gentle glow natural gas
lighting can bring to patios. Today, natural gas
lighting is gaining more popularity from home
owners and home builders alike.
*::~
ic(
!il
"f-'W'""''f!!
'" ':::'-
:;r
""".. "'
JM"I
"....;'(", ",..,
..;;c-"
"""
" ","h"
l1'-
:'\---= ' ~, /-.:,
Vff"f:!fwr:r;;
",~
r:f~~;;
-;;:~;;'
~~
~ur a;eryJlfiJ
~J Remember to: Call Before You Dig
':~I
1I the ~ne .Calllocator ~ervice in your area at least two days
~~~
pnor to digging or trenching
~I uring the summer, many area residents plan outdoor projects that require
~~
digging such as planting trees and shrubs or installing a fence, mailbox post
deck footing or sprinkler s~stem: Avista .~lities wants to. remind you to ~all the
local One Call locator serviCe prior to dlggmg or excavatmg because burled
electrical lines and natural gas pipes can be dangerously close to the surface. One
dig with a shovel or bac~oe could strike a bu~ied natural gas or. electric line.
~ "
One Call locator services are free and reqUlred by law. At Avlsta, safe and
~1 reliable service is our top priority, A quick phone call can help customers avoid
tI possible injury, costly damages or interrupted utility service " said Terry Bushnell
Avista Utilities manager of safety and training.
1~ Customers should call the One Call locator service at least two working days
!;!~ before digging. The locator service will find the location of any buried wires
11 cables or natural gas pipelines.
Jf:i."
-Ifi
..'';';$~
\' ../J,
2.:,~~
Choose the payment
package that
simplifies your life
o help save you time and money,
we have bundled together some
of our most popular payment
options into free no-hassle packages. *
Online Package ;~I
Includes eBili and Automatic 1f.Payment ~'
Service.
Online-plus
~~I~~:s :Bill
, ~;
~ I
::Ii:"n~nt Service an
:~~O
~:~\evel
Comfort Package
Includes Comfort level Billing and
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Look Up and Live :i~J
efore you start a project
around your house or
yard, take a few extra min-
utes to make sure you are
working in a safe environ-
ment. Look up and check out
the loca~on of overhead power lmes. :
:jJiBefore trimming or
removi~g any trees ~round *1m
power hnes, call Avlsta ~
Utilities at 1-800-227-9187. 1f.
Washington: [phone] T~eat all p~wer li~es a
Idaho:
t ey were are Wires. en
Benewah, Shoshone Counties: [phone] doing overhead work, keep ;0
Bonner, Boundary Counties: [phone] in mind that ladders, long-
Clearwater, Latah, Idaho, Lewis, ~andled tools or falling tr~e
1fiJ'Nez Perce Counties: [phone] hmbs may create a potentlally
;~~
Kootenai County: [phone] dangerous situation.
!~~~~!~~r?~~~- - If) 2003 Avista Corporation, All Rights R~~~ J~'
~"ti:"'!,~)Jt' ~~W~;' ir:;y
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June 2003
Dear Avista Utilities lene Idaho. I wouldst of Coeur d theI live in Wolf Lodge, ea
,.
rom Avista who rep ace of wor"er ful as t elike to thank the crew k They were very care , , d
power pole in my yard last tee f a flower garden I have ha
pole was placed in the cen erthere for years. d we talked about
b ut a week ago an t saveThey came here a 0 'of the pole in or er . 0
replacing and moving the :ocatl;:ce They were very
kind about
two of our 30-year-old b ~ sp ~eek to get all of my
I and giVing me a ard to dIg.
relocating the po e fore they came Into my
erennial flowers moved be
the entire crew waS very
p When they finally did the W
ork, that waS still there. I really
careful about the flowers and a
appreciated how careful t
~ey w
. riate persons.
This crew of
sS this on to I he appro fulnesS respect forease their care
' '
d to be recognize or their professlona Ismmen nee orklng In, an hen
the environment they ~re
, w
b I personally
thanked them w
n the way they do their jO o should knoW what a grea
b t I thin" youthey were here, u
. b they are doing.Jo Do you have a story you would like to
Sincerely, share? Write to A vista Utilities at any of
Myrna Rasmussen the addresses shown on the front of this
Coeur d' Alene, Idaho
newsletter.
One Call Underground Utility
Location Service
Before digging or starting an
excavation project, call the number
listed for your area.
lilns
;tV'
:;'; \';::
Cormettingyou with your
hometown utility,
Make Your Home
More Comfortable
,.
Heat your home with clean,
efficient natural gas
high-efficiency natural
gas furnace will add
instant comfort to your
home. Simply set your
thermostat at your comfort
level and let the consistent
heat flow evenly through
your home. A natural gas
furnace is clean burning,
improves air quality and
requires less maintenance.
A $150 rebate is available on a 90%
efficiency or greater furnace. Call
877-GAS-TEAM or see
www.avistautilities.com for details.
Project Share helps friends
family, and neighbors
roject Share is a program dedicated
to helping families in our area
who need emergency heating
assistance. There are many
reasons families may turn to
Project Share for help: a family
member has lost his/he! job, a
senior is on a fIXed income, or a
family may have fallen on hard tin1es.
Project Share funds are available to those who either do not qualify
for other assistance programs, or who have exhausted other avenues.
Recipients do not need to be Avista customers, nor are they asked to
repay any portion of the grant. It is not based on income level, but on
need. Last year, Project Share helped heat the homes of more than 1,400
families.
This is the time of year when Project Share is needed most. One-
hundred percent of your donation, whether on your Avista Utilities bill
by separate check, or as a gift, goes to helping those in need. Avista
Utilities sends the donations directly to the community agencies who
then distribute the funds based on need. Maybe you know of someone
who has been helped by Project Share. They could be a family member
a friend or your neighbor.
Show you care. Give to Project Share.
PROJECT SHARE
"",
Natural Gas Wall Heater-A perfect
replacement for
electric baseboard
If adding new
ductwork to your
home is not an
;"""' option , then
consider adding the
comforts of a natural gas wall
heater. These wall heaters can add clean
steady heat to allY room in yoU! home.
A p..,k Into Ou~t
1951 - Cabinet Gorge
J~ydroelectric Development
efore construction of the Cabinet Gorge
Dam could begin, Washington Water
Power created a diversion tunnel (top right)
to reroute the water flowing down the Clark
Fork River. The diversion tunnel took many
months to complete and was operational in
November of 1951 (bottom right). A total of
1,700 men and women worked 24 hours a
day to excavate 785,000 cubic yards of rock
and pour 240,000 cubic yards of concrete to
construct the dam.
For more information on these natural
gas appliances, visit a dealer in your area.
To see if natural gas is available in your
area, call 1-877-GAS-TEAM.
Connect With Us
Keep these numbers and addresses handy.
Phone Number:
800-227-9187
Website:
www.avistautilities.com
Mail:
1411 E. Mission
PO Box 3727
Spokane. WA 99220-3727
E-mail:
AskChristi ne~ AvistaUti I ities.com
Look at all the things you can
do at www.avistautilities.com
he Avista Utilities website is full of
convenient tools, information and
resources that customers use every day.
Take a look at the things you can do on
our website.
. Receive and pay your bill electroni-
cally when you sign up for eBill.
. View your account balance , energy
usage history, payment histOlY and
manage your account preferences with a
myAvistaUtilities account.
. Sign up for Automatic Payment
Service CAPS) and have your payment
automatically deducted from your
account the same day every month.
. Apply for Comfort Level Billing
CCLB) and we can average your annual
energy bill into equal monthly payments.
. Pick your Preferred Due Date that
you would like to have your montWy
payment due.
. Make a Credit Card Payment at your
. convenience, any time of the day or
, night. There is a small transaction fee for
this service.
. Open, Close or Transfer your Avista
Utilities service.
. Take a Home Energy Audit to
uncover hidden energy wasters in your
home and get tips on how to conserve
energy.
. Chat with an online Customer
Service Representative ready to help
with your account and answer any
questions. This service is available
during normal business hours.
. Find information on our Residential
Rebate Program, where you can get
rebates on qualifying energy-efficient
appliances.
. Order and/or download hydropower
learning, conservation and safety
materials from Wattson, the Energy &
Safety Watchdog. Great for kids and
teachers! (www.avistautilities.com/
wattson).
. Find where you can pay your bill in
person at any of our conveniently
located Paystations.
. Sign up for Wind Power, and support
the development of wind power gener-
ated locally at the Stateline Wind Project
on the Washington/Oregon border.
You can find all these services and
more on our website at
www.avistautilities.com.
VCR and Digital Clock Blinking 12:00???
s your sign that Avista s electrical system is wO1'kin~
hen the digital displays on your
VCR, clocks, microwave ::Ind other
electronic equipment are blinking, it
usually means there has been a momen'
tary power outage. A momentary power
outage is a very brief
electrical service interruption
lasting no longer than a few
seconds.
While these interruptions can be
irritating, they actually serve a valuable
purpose. They demonstrate that the
Avista Utilities electrical system is work-
ing properly and has prevented an even
longer or more serious power outage.
pole, or electrical lines are damaged by
heavy winds , lightning, fallen branches
or animals. When this happens, the
electrical system s automatic breakers-
similar to the circuit breaker in your
home-interrupt power
momentarily in an attempt to
clear the lines and check the
system. This interruption
helps prevent long-term outages , but can
also cause your more sensitive electronic
equipment and appliances to blink.
So the next time you come home or
wake up to a blinking digital clock
know that tl1e electrical system is
working properly, and we have avoided
a prolonged power outage.
Many things can cause a momentary
power outage: a vehicle hits a utility
Take a look at
Comfort Level
Billing to see if
it's right for you
id you know that Avista
Utilities offers a program
that can help level out your
utility bill throughout the year?
s called Comfort Level
Billing, and it
designed to
help smooth ~out the
., '
highs and
lows of your energy usage.
Many customers find this
program helpful as it typically
reduces their bill during tl1e
winter months.
How does the program
work? It's simple. When you
qualify for Comfort Level
Billing, we ll average your
annual energy usage and divide
it into equal montWy payments.
just call us at 1-800-227-9187 to
see if you qualify. We ll look at
your past energy usage and
determine your comfort level
amount right over the phone.
, if it's more convenient, you
can apply on our website at
www.avistautilities.com, and
ll send you an e-mail
confirmation within 24 hours.
Applying for Comfort Level
Billing is that easy.
!!! ~A
f;;/
Once you re signed up for .
Comfort Level Billing, we
review your account approxi-
mately every three months.
Upon review , we may fmd it
necessary to adjust your
comfort level amount due to
change in usage or price
adjustments. And, of course, if
you are not satisfied with
Comfort Level Billing you may
stop the service at any time.
To see if you qualify,
call 800-227-9187
visit our website at
www.avistautilities.com today.
(Q 2003 Avista Corporation. All Rights Reserved.
Comfort Level Billing - 1\ vista Utilities
~UlVIST.~
Utilities
Home Page
111~,
AvistaUr.lities
~it Search
__-__-'-"-
- G
Page 1 of
Payment Options;;. Comfort Level Billing ~ It pays to conserve.
Residential Enerqv.
Efficiencv Rebates
available to
customers
Comfort Level Billing
Comfort Level Billing helps smooth out the seasonal highs and lows of your
energy usage. This convenient billing plan averages your annual energy bill into
equal monthly payments,View and pav vour
bill on-line.
How It Works
A monthly payment amount is calculated by applying the current year s rates toyour past year s energy usage. Any balance owing on your account is added to
your energy usage for the year. The total amount is then divided into 12 equal
payments. If you a have a contract with us for other Avista products and
services, that monthly contract amount is also included in your Comfort Levelmonthly amount.
Save time and
money with an
interactive Home
Enerqy Analysis
Your meter or meters will be read each month as usual. These are things that
you can expect to see on your monthly bill:
Exact Meter Readings
Exact Charges for each Reading
Exact Amount that we have recorded at that time
. The Comfort Level billing amount.
Every 3 months your account will be reviewed. Upon this review it may be
necessary to change your Comfort Level amount due to a rate adjustment
because of a change in usage. If this occurs we will notify you in advance. If atany time you are not satisfied with Comfort Level billing you may cancel this
service.
To apply for Comfort Level Billing or to cancel your Comfort Level Billing, simply
login to myAvistaUtilities,
Need Help?
Choose of the options below to contact one of our Customer Service
representatives:
Phone: Inquiries about myAvistaUtilities (including eBili
service): 1-877-576-9282
All other Avista Utilities inquires: 1-800-227-9187
E-Mail: AskChristine(Q:iAvistaUtilities.com
C9 2004 Avista Corporation. All rights reserved.
Privacy Po.1lQl.
http://www,avistautilities.comloptions/comfort bill.asp 3/2212004
\'iI'STAe
Uti I iti
COMFORT lEVEL BilLING PLAN
This plan is an excellent way for you to equalize your monthly energy payments, It
levels off winter heating peaks and spreads monthly payments evenly over the year
summer and winter,
The Comfort level Plan amount is figured by applying the current year s rates to your
past year s energy usage, Any balance owing on your account is added to your
energy usage for the year. The total amount is then divided into 12 equal payments,
Your meter or meters will be read each month as usual. Your bill will show: a) the
exact meter readings , b) the exact charges for those readings, c) the exact amount
that you have on our books at billing time, and d) the Comfort level amount.
Your account will be reviewed every 3 months. If it is necessary to change your
Comfort level amount because of a change in your usage or because of rate
adjustments, you would be notified,
You may drop the plan any time you wish and revert to regular billing, The Comfort
Level Plan will remain in effect from year to year until: a) you notify the Company to
terminate your agreement, or b) you fail to pay the amount due,
1411 E. Mission Avenue Spokane, WA 99202
800-227 -9187
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 57
DATE PREPJ\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/1712004
Don Kopczynski
Nancy Holmes
Customer Service Mgr.
[phone]
REQUEST:
Please provide a sample copy of any brochure or other printed material regarding the Company's
Wmter Payment Plan. How and when is this material provided to customers?
RESPONSE:
Please see the attached bill insert, This Wmter Payment Plan insert is provided to customers, as a
bill insert in past due notices, during the winter months.
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I
J
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU - E-O4-0 1 / A VU -O4-0 1
IPUC
Data Request
Staff 58
DATE PREP J\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
03/17/2004
Don Kopczynski
Nancy Holmes
Customer Service Mgr.
[phone]
REQUEST:
How are residential customers made aware of the protection from disconnection (i,e. the winterdisconnection Moratorium) that is available to qualifying customers during the months of Decemberthrough February? Please provide brochures or other printed material explaining to customers howto declare eligibility for protection from disconnection, When and how is this infonnationdistributed?
RESPONSE:
1\ vista s customer service representatives are trained to educate callers, who are having difficulty
paying their bill, about the winter moratorium, Representatives screen all Idaho callers by
inquiring as to eligibility (elderly, children or infirm in the household). Then the customer is told
of their protection and obligations, In addition, our CJ\RES representatives work very closely
with various agencies to help educate and identify those who are eligible for the moratorium.
A VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 / A VU-O4-
IPUC
Data Request
Staff 63
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
03/17/2004
Don Kopczynski
Nancy Holmes
Customer Service Mgr.
[phone]
REQUEST:
How many attempts are made to contact customers either in person or by telephone prior to
disconnection as required by Rule 304,02 (UCRR)?
RESPONSE:
Prior to any customer being disconnected, 1\vista will:
Mail the customer bill
Mail the customer a 7-Day Notice for their "past due" account
Mail the customer a 24-Hour (final) Notice for their past due account
Phone the customer utilizing our "automated" phone system, then finally
Carry out a "field visit" to the customer s premise in an effort to "collect-before-
disconnect. "
The automated phone system is used for two "campaigns" each business day in an effort to reach
approximately 200 to 800 customers, The first campaign begins at 8:10 J\M and the second
begins at 2:00 PM, making a maximum of four attempts to reach each customers.
When the automated phone system dials the customers' number:
If it gets "no answer , it will redial again in 1 hour.
If it gets a "busy signal" it redials again in 15 minutes,
If an "answering machine" is reached, it leaves a phone message for the customer.
If a live person is reached, it will playa message requesting the customer call 1\vista,
In 2003 , there were 42 617 attempts by phone and 4 091 attempts in person.
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
C1\SE NO:
REQUESTER:
TYPE:
REQUEST NO.
Idaho
A VU-O4-01 1 A VU-O4-
IPUC
Data Request
Staff 78
D1\TE PREPJ\RED:
WITNESS:
RESPONDER:
DEPAATMENT:
TELEPHONE:
03/17/2004
Don Kopczynski
Nancy Holmes
Customer Service Mgr,
[phone]
REQUEST:
Please provide any cost benefit analysis or study prepared to demonstrate the cost effectiveness of
the Company's Cares Representatives,
RESPONSE:
1\vista has not tracked the success of the company s CJ\RES program with regard to
cost/benefits . 1\vista believe the benefits this program brings cannot be measured in dollars
alone, nor do the CJ\RES representatives have any control over the state, federal or local funding
that becomes available to our customers each heating season, We do know, however, without
the program many of our customers would not get help because they are unaware of the
availablity of state or local programs, The original intention of the CJ\RES program was to help
those customers who had nowhere else to turn, In that respect, 1\vista believes this program has
been extremely successful and we pride ourselves on the relationships we have built over the
years,
VISTA CORPORATION
RESPONSE TO REQUEST FOR INFORMATION
JURISDICTION:
CASE NO:
REQUESTER:
TYPE:
REQUEST NO,
Idaho
A VU-O4-01 A VU-O4,
IPUC
Data Request
DATE PREP J\RED:
WITNESS:
RESPONDER:
DEP AATMENT:
TELEPHONE:
3/22/2004
Malyn Malquist
Don Falkner
Rates
[phone]
REQUEST:
According to page 17 of the 2002 Shareholder s Report, the Company conducted a benchmark
study to "identify further strategic cost reductions." Please provide a copy of that study and a
description of when various cost reduction activities were (or are going to be) implemented.
Please also provide a description of the cost savings achieved by account, year and amount
realized in Idaho Gas Operations and Idaho Electric Operations. (Formerly 1\udit Request No.
, dated on-site September 9, 2003),
RESPONSE:
Please see the following documents which are attached to 1\vista s response 91(C), and contain
TRADE SECRET or CONFIDENTIAL information and are exempt from public view and are
separately filed under IDJ\P1\ 31.01.01 , Rule 067, and Section 9-340D, Idaho Code: