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Home My WebLink About200403172nd Response of Avista to Staff Part IV.pdfAvista Corp. 1411 East Mission PO Box3727 Spokane, Washington 99220-3727 Telephone 509-489-0500 Toll Free 800-727-9170 ()I~f~r:-", L J'- Ii . ;LEO IZ!~~l'V'STA. Corp.';, (Ui! "'" c;"' Pc 'dJ lJ'j f1 h 1 \ rl I'j II: 3 7 . .,. -, uTILI j-iE~;cDHi,ssloN March 16 2004 Q ' /:4;(/ Idaho Public Utilities Commission 427 W. Washington St. Boise, ill 83720-0074 Attn: Scott Woodbury Deputy Attorney General Re:Second Production Request of the Commission Staff in Case Nos. A VU-04-01 'and A VU-04- Mr. Woodbury, I have attached one copy of Avista s response to Staff Data Request No. (s) 30 through 44 through 50, 93C, 97B, 119, and 120. If you have any questions, please call me at (509) 495-4706. \:cere1Y, Rate Analyst Enclosures JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-O4-01 A VU-O4- IPUC Data Request Staff 30 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 Does the Customer Contact Center handle calls from all states served by Avista or are specific Customer Service Representatives assigned to handle calls from Idaho customers? RE SPONSE: Avista s customer service representatives are trained to handle calls from all states served by A vista. VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho AVU-O4-011 AVU-O4- IPUC Data Request Staff 31 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Are the employees who handle outages and emergencies separate from Customer Service Representatives in the Contact Center. If so, do those representatives have different titles and skill levels? Please explain. RESPONSE: Avista s 24-hour customer service representatives who are specially trained in outage management handle outages and emergencies that occur after business hours. They have the same title as a contact center representative. During business hours, all contact center representatives are trained to handle outage and emergency calls. JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-O4-01 A VU-O4- IPUC Data Request Staff 32 DATE PREPARED: WITNESS: RESPONDER: DEP ARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 Please provide A vista s established service level goal for its customer contact center. RESPONSE: Avista s service level target is 70% of all calls answered within 60 seconds. VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-011 A VU-O4- IPUC Data Request Staff 33 DATE PREPARED: WITNESS: RESPONDER: DEP AR TMENT: TELEPHONE: REQUEST: Please provide actual service levels by month for the last four years. RESPONSE: 2000 2001 2002 2003 2004 80%72%51%52%65. 83%67%77%39%64. 81%67%79%58% 78%72%77%49% 72%67%79%63% 79%61%80%65% 82%69%77%73% 82%77%76%69% 78%65%79%66% 77%67%66%71% 73%63%71%70% 70%61%64%69% 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho AVU-O4-011 AVU-O4- IPUC Data Request Staff 34 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Please provide the numbers of abandoned calls recorded by month for the past four years (2000- 2003). RESPONSE: 2000 2001 2002 2003 3659 2553 5933 N/A 1940 2725 3341 N/A 2138 3359 2812 4862 2236 3158 3097 4919 3063 3080 2717 3639 2289 3881 2367 3491 1425 2861 2311 2544 1464 2570 2683 2569 1631 2960 1767 2949 1655 3294 3241 2439 2087 3134 2155 2870 2192 5340 3549 2639 VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 A VU-O4- IPUC Data Request Staff 35 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Scott Morris Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: For each of the past four calendar years (2000-2003), please provide the total dollar amount contributed to Project Share by: a) Avista s shareholders; b) Avista s employees; c) contributions from Idaho customers; and, d) other sources. RESPONSE: A vista:2000 $20 000 2001 $50 000 2002 $235 000 2003 $210 000 A vista Employees: Idaho Customer Contributions: Not tracked 2000 Not available 2001 Not available 2002 $59 303 2003 $66,445 Other Sources:NIA VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 A VU-O4- IPUC Data Request Staff 36 DATE PREPARED: WITNESS: RESPONDER: D EP AR TMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: What was the total dollar amount received by Avista s customers from Project Share in each of the past four calendar years (2000-2003)? How many customers received assistance in each of those years? RESPONSE: Year # Customers $ Amount 2000 401 $86 070 2001 905 $208 694 2002 583 $122 565 2003 685 $146 011 VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 A VU-O4- IPUC Data Request Staff 37 DATE PREPARED: WITNESS: RESPONDER: DEP ARTMENT: TELEPHONE: 03/15/2004 Scott Morris Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Other than Project Share, did the Company or its shareholders contribute to community-based organizations for the purpose of providing services to or paying bills of low-income Avista customers in Idaho? If so, please provide a list of the amounts and the recipients of the funds for the past four years (2000-2003). RESPONSE: 2001 - $27,750 CARES Energy Assistance Plan Kootenai County St. Vincent DePaul St. Pius Catholic Church Charity Office New Live Community Church 750 000 000 Bonner County CAA of Bonner County Shoshone County St. Vincent DePaul 000 750 Asotin County St. Vincent DePaul 550 Clearwater County Fish Community Thrift Store Idaho County Idaho County Social Services 800 000 Latah County Latah County Social Services Sojourners' Alliance $1,400 400 Nez Perce County Salvation Army YWCA Coeur d'Alene Tribe 300 300 $750 VISTA CORPORATIONRESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 VU-O4-IPUC Data Request Staff 38 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Please provide the CDmpany's written record of complaints and requests for conferences from the)'Oar 2003, kept pursuant to Rule 403 of the Commission s Utility Glstomet Relations Rn1es (UCRR) IDAPA 31.21.01.403. RESPONSE: 690059216; 14-J,"-O3!8i"'", !SEiTER'CHRiSTiNAJ "221 "RD ST mEUR 0 AlENE - --"''---,----....--..--- -,,--- .,-.,.--. . "--.." -, ", ... - -' .. ... _ 2eQQ-' 1 e6~L- - --'4ol",-();"c:oII~'~. ,,", ).o "-" E R-"~CAR",.t'_--.J!v--J5lB _--;S- UM.MI - . -JA ~E ;C:()E.lJ-"QA'-.~~J 410036210; 15-J,,-Q3,a;u;o, IDA VIS JR;WILLIAM R 'i1102 itARCH iST iPRIEST RIVER '" -, -" --. -". -"'-" ..-.'.-..-., -,. '-"'----"'- --."" -- 170027549: 17,Jao'03' CoJle",", iCHRISTMANN:DANIEl R 1369 PARK 'iKEllOGG i =~gQ~ 1i==-=~;~~~B~~~~~i!~~;;AMEl~J =-=-::=~--- LDi'-=-=JPQ;,;;;;N~~JAY~~lliQQ:~= 53006650~ 23-Jao.o3'BnUog ,SINGLErERRY;VIRGINIA N i2939 ;MAGNOLIA iST 'LEWISTON 3729&"-o;!C-:- 2;~O3~jiIL~9==iEl'j;;:i~i~=s -=+505:=~J~:=== ,=-1SI:1;:i.!iY=--===, "-_.. !'e~'C"'!~L 29:J"",=",,~oct;"!'U~ ARD; Y"'-'---- ---'---_ J3-' _-- .J.B~~~ .... ...!R()_"",,"!...~f~.. --.. -" 900543731 29-J30-o3 Colle"o", laLSON;RYAN R 1180 'BUTlER loR iSAINT MARIES -- ..-- -,- - -.. -- --. _. - .--- -..-....- .,'.-.- .',-- -.. . ., - r. - .- . 1622233! 03-F"'03!R'tes ;DORMAN;PHYlliS A !303 'MAIN 1ST 'KENDRICK :-- - ---c- ---- - -c- - ,------ -- -- ---, - -,----, ---------- t --- '-----------_---- SP()47~O!-i-- _-- QZ:Fe~-O3:!!m;"9 J~I~U-"-" R;~AN W ~-- 812 - j~StJJ'lSYI,IIA,~""--t-YEiCg U"--~L"--"U 45~7 03!----.!1:""'!':,*,IIIi"' ID""ON;~TEVE -!'" -j!p-'. 1E.T,I\l , --, ----- - --i"I,!f'Q01'"ll~ --! r----~lQO6 7 3 ? - Fe ~::"~l!'i!!g-tQ~B-.A; V ~ N ~~---- -l5---11.lE -- j r:QBI 1,A1:-l--9-.------- AY.~/SgbQQQ..- --!" " t~~~--=--2;;~";;i::~o",i~~~~L-j 1;;: i~~E:ST --------- 1~~J~~~~'t~~j " ' 41O""620~ 25-Feb- O3,CollectJ"", IPONDEROSA TERRACE ESTS. ; , ISAGLE '----- ;"006:,585 ' - "27:;:;-"O3!co1~;--)HOLMES ;KRlSTiNE;' --------:~ EWAY----1coEuR --0 ALENE f-- - - - -1-- --- '-'---, - ----,.------ - ---- -- --,' -- ,', - '- -----,--- -- -- - ~~B?~?i-- --- ~,,"':Qi..DeF ""~ .J~~RI~fiQ!I:rn,,- M -l 4L--1,,~ u "- E"-Jlo~J\'V~,LAg -- "-- 570064323; 04-M"-()3;C~I"'"", 'WADSWORTH;ROBERT D 118332 itANE IRD iCATALDD r-- - -- - r - ~-- ----F- -- -- - -~-- --- --- -- -, - --- -- ---- 370030001' 05-M"-03iDep,,;~ iKUMP;DOUGlAS D ,126 'WALNUT ;ST :GENESEE : ~- - ------- .----.- --- -- - -. - -- -- -- 330047419; 05-Mac-03'Depo,;. :CARlSON:CHR,S M w '1600 YELLOWSTONE : OSBURN i .1"';;~~5g =::o~~;;;o~IIJ!;i~;~lll.J~"r.;;E; Mi"'LA;;;:L:== IlT ::I3Qcl:JpAJ ~y=:: J,,-o, ;"'~hlA.c" I I. , ~ ,, ,. ": . 450054422: a6-M"-":."",g ,"ETZEl;JOSEPH R :366 PONDEROSA iLP :POST FALLS "- '. -, -, - ",- - -"" "" i'- - "",,..""-..-..""",- ..-.,...., -, '", "- """"" " 690059216 07'M""03'CoUeotlo", 'SEITER;CHRISTINA J iN '1221 "RD ST ,COEUR ALENE - ',-". ~- -e-___ --...., - ".. --..--...--......,. -.:' " C' ,.. - -, . -'. "" e7~",,~", u " _ q7,M,,-o3iColleotio", 'INMAN;MISTY D ' 1033 STINER fA VEicOEUR D ALENE; ~- ~ J7 OD? '489J. . -~_. ~ 11'~;~~~rr;;~::-g,IF~~~"-N;;~~==-=1=J202i=~J~~~;;;'",,~ :Jc;:::rPoST~~~S==J ; 90060973' "-M"-CoJl"",o", ioEEM;KR'STINE E ''1910 ISONDANCE loR ;POSTFAlLS i :- ", ~-- -- -'--"---------- --~-~---- - J70065320; 12-M"-03:""".",o", !KUCHlER;RUSSEll W ';43467 'RIVERVIEW ; IKINGSTON ' '. --- '- c-- -- - ...-.-- --j-- --------- ' T - "------.....- i - _"450064""L '2"",!-oa COliecti"", iOLlVER:CHRISANNE BETH ,40B :6TH AVE ilEWI STON - - -_---- --- - - -. -- !wAT- --- -- - - 330065614' 18-.M":03JCoUect'9", - 'HUSBANO;ANNETTE 13630 GOVERNMENT ,COEUR 0 ALENE, JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: , '"." A VISTA CORPORATIONRESPONSE TO REQUEST FOR INFORMATION Idaho A VU-O4-01 / A VU-O4-IPUC Data Request Staff 39 DATE PREPARED: WITNESS: RESPONDER; DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 Please provide a sample copy of the Rules Summary required by Rule 70 I (UCRR) scut tocustomers served under Schedules I . 11 , and 31. Please explaiu how and when these customers are given the Summary? RESPONSE: Please see the attached infonnation which is provided when accounts are opened, ~J. Lf, ':.: JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: A VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-O4-011 A VU-O4- IPUC Data Request Staff 40 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/1512004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 Please provide a sample copy of the fonn used as required by UCRR Rule 104 entitled WrittenExplanation for Denial of Service or Requirement of Deposit. RESPONSE: Please see the attached. VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho AVU-O4-011 AVU-O4- IPUC Data Request Staff 41 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Under what circumstances does A vista collect deposits for residential customers? RESPONSE: a) The customer has an outstanding prior residential account within the last 4 years at the time of application that remains unpaid and not in dispute. b) The customer s service has been terminated within the last four years for nonpayment misrepresentation, failure to reimburse for damages, obtaining, diverting or using service without the knowledge of the utility. c) Information provided by the applicant is materially false or misrepresents applicant's true status. d) Applicant did not have service for a period of 12 consecutive months during the last four years. e) Applicant requests service where a former customer owes a past due balance and still resides. f) A customer has received 2 or more written final notices within the last 12 months. VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 A VU-O4- IPUC Data Request Staff 42 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Under what circumstances does A vista collect deposits for small commercial accounts? RESPONSE: a) The customer has an outstanding prior small commercial account within the last 4 years at the time of application that remains unpaid and not in dispute. b) The customer s service has been terminated within the last four years for nonpayment misrepresentation, failure to reimburse for damages, obtaining, diverting or using service without the knowledge of the utility. c) Information provided by the applicant is materially false or misrepresents applicant's true status. d) Applicant did not have service for a period of 12 consecutive months during the last four years. e) Applicant requests service where a former customer owes a past due balance and still resides. f) A customer has received 2 or more written final notices within the last 12 months. g) The applicant is applying for service for the first time with Avista. VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-011 A VU-O4- IPUC Data Request Staff 44 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/1512004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: How and when are deposits refunded for both residential customers and small commercial customers? RESPONSE:a) When an account closes, the deposit with accrued interest is credited to the final bill.b) Existing customer - a deposit with accrued interest is credited to the account when a customer has had no more than one final notice in a 12-month period. VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho AVU-O4-011 AVU-O4- IPUC Data Request Staff 45 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/1512004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Please provide a sample copy of the initial receipt for the first deposit installment as required by Rule 109 (UCRR). Provide a copy of the receipt for the second installment, if such receipt is different from the first. RESPONSE: Please see the attached. (Receipts not provided; line item included in customer comment section of customer bill. ~~' 'iI'STA' Utilities (800) 227-9187 (TOLL FREE) ACCOUNT NUMBER 10063962CHECK DIGIT: 4 117 E HATTIE AVE UNIT A COEUR D ALENE , ID 83814 29 DAYS OF METER NUMBER: CONSUMPTIONr 'UMPTION Cl'1'Y FEE ( 5.00 %) A LATE FEE OF 1% WILL BE ADDED TO PAST DUE BALANCES Q1J" ".. E1X:,~C';t'RI G J~.LJ;..LINCLUDESr~DERAL COLUMBIA RIVER BENEFITS SUPPLIED BY BPA. (t). il~ P:$; I '; ~1\ r:P.Ng:q9 :rJ1~ji1!&_~3~ 8J(:1'-A LITTLE EACH MONTH GOES A LONG WAY. PLEASE DONATE $2 $5,$10 TO PROJECT SHARE 31.53 '53. ~~~'iI'STA. Utilities PAYMENT PLAN AMOUNT DUE $ 181.DUE DATE MAR 29 2004u TEAR HERE - RETURN BOTTOM PORTION WITH PAYMENT - ADDRESS ON BACK ACCOUNT NUMBER 10063962 001006396240000010468000000000000000181741 ------- SERVICE ADDRESS:117 E HATTIE AVE UNIT A DUE DATE AMOUNT II..I...II.I..I,...II.I,.I..II..II...!I.!.I.!.I,.II.I.!MAR 29 2004 181. 74 -------------- 117 E HATTIE AVE APT ACOEUR D ALENE ID 83814-3500 PROJECT SHARE CONTRIBUTION AMOUNT PAID -------------- TERMS USED ON YOUR Bill BilLING DATE Billing date is the date your bill was prepared. Charges and payments processed after this date will appear on your next bill. KilOWATT HOURS We measure the amount of electricity in watt hours. One kilowatt our equals 1000 watt hours. The kilowatt hours on your bill equal the rate or speed of use (kilowatts) x the length of time electricity was used. Using a 100 watt light bulb for 10 hours uses 1 kilowatt hour. THERMS Your use of natural gas is billed in units called therms. Therms identify the heating capacity provided by natural gas. One therm equals the heating capacity of 100,000 British Thermal Units or BTU's. A single BTU is approximately the amount of heat in a standard wooden kitchen match. ESTIMATED Bill Our estimating procedure takes into account past use, weather conditions, and the numbers of days service was provided. If an error is made in estimating, your bill will be automatically corrected the next time we actually read your meter. PRORATED Bill We prorate charges when billing periods are outside the normal day periods or when rates change during your billing period. If you have questions about a prorated bill please contact our office. MULTI-FACTOR After your meter is read and the difference between the previous and present reads is calculated, a multi-factor is used to convert the difference into usage. . Your gas meter measures gas in cubic feet. We use a multi-factor to convert cubic feet into therms. . Each electric meter has its own multi-factor. Meters which count each kilowatt hour used have a multiplier of 1. Meters which count kilowatt hours by 10s have a multiplier of 10. Other common electric meter multipliers are 40, 120. and 240. RATE SCHEDULE Your rate schedule determines how much you are charged for each kilowatt hour or thermo We mail out lists and descriptions of our rate schedules once a year. If you want a copy outside of this time, please contact our office. We are committed to customer service and your satisfaction. You can reach us by phone Monday through Friday from 6:00 a.m. to 7:00 p.m and Saturday from 9:00 a.m. to 5:00 p.m. at 1-800-227-9187. Visit our website anytime at www.avistautilities.com. - -- ---- _ ,--m,_ --_------ -- __--. _- -- ------ ForYOIirconvenience, Vie offer the following services, onoor website,overthepholJe,or both. Vouchoose!. '-, Avista eBill- Receive your bill statement electronically and I pay your bill online. No more stamps! Automatic Payment Service Your monthly payment will automatically be deducted from your bank account on the same day each month. Comfort level Billing This convenient billing plan averages your annual energy bill into equal monthly payments. em) Master Billing - Do you have multiple accounts? Sign up for convenient, once-a-month billing for all of your multiple Avista accounts and write just one check. Preferred Due Date If your payday doesn t match the day your bill is due, give us a call. We can help find a day that works better for you. Electronic Payment - You can pay your utility bill online or over the phone using your banking account information. Or, for a small transaction fee, pay using your credit or debit card. Online Customer Service Chat with an online representative at www.avistautilities.com or send an e-mail to AskChristine(g! AvistaUtilities.com. landlord Services Arrangements can be made to automati- cally continue service between tenants at rental properties. Paystation locations - To pay your bill in person, we have a number of convenient pay locations. Yisit our website or contact us for the paystation nearest you. TTY Service - Our service number for the hearing impaired is (509) 495-4861. Translation Services This service is available by calling 800-227-9187. Project Share is a community-sponsored program administered by local agencies providing emergency energy assistance for families throughout our service area. If you can help, please give to Project Share. Returned Checks may be redeposited electronically. PLEASE BRING THIS ENTIRE BILL WHEN PAYING AT ONE OF OUR PAYSTATIONS. ease place address I envelope window. Should you question this bill, please request an explanation from Avista. If you thereafter believe you have been billed incorrectly, an Avista representative will be happy to explain the procedure for obtaining review of the amount in question by the state agency which regulates public utility companies. Can we help you with your account? Please contact one of our representatives at 1-800-227-9187. Representatives are available to take your phone calls Monday through Friday from 6:00 m. to 7:00 p.m. and Saturday from9:00 a.m. to 5:00 p,m. or visit our website anytime at www.avistautilities.com. AVISTA UTILITIES 1411 E MISSION AVE SPOKANE WA 99252-0001 PLEASE: Return this portion when paying by mail. JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: A VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-04-01 A VU-04- IPUC Data Request Staff 46 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/1512004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 Please provide sample bills that are current and NOT past due for customers served under Rate Schedules 1 , 11 , and 31. RESPONSE: Please see the attached. JSH ~~~'iI'STIi. Utilities (800) 227-9187 (TOLL FREE) ACCOUNT NUMBER 2555152 CHECK DIGIT: 4ill -- - - - 212 S PARKWOOD PLPOST FALLS, ID 83854 DATE FEB 27 2004 02/25/04 GAS 03004574. 101 ACTUAL 02/25/0~ ELECTRIC 38675229 001 ACTUAL 601317486 29 DAYS OF SERVICE AVERAGE DAILY USE GAS THI S MONTH LAST YEARELECTRICITY THIS MONTH 45 LAST YEAR METER NUMBER: 03004574 p ~ 01/27/04 UMPTIONC~~f FEE ( 1.00 %) METER NUMBER: 38675229BASIC 01/27/04 CONSUMPTION CONSUMPTIONCITY FEE ( 1.DO %) 214 THERMS ~77716 600 KI LOWATT HOURS ~05255 31. 53 696 KILOWATT HOURS ~06156 42. A LATE FEE OF 1% WILL BE ADDED TO PAST DUE BALANCES YOUR ELECTRIC BILL INCLUDES FEDERAL COLUMBIA RIVER BENEFITS SUPPLIED BY BPA. THI S I S A DUPLI CATE BI LL. A LITTLE EACH MONTH GOES A LONG WAY. . PLEASE DONATE $2, $5, $10 TO PROJECT SHARE ~~~'iI'ST4. Utilities AMOUNT DUE $ 250.DUE DATE APR 05 20n~ TEAR HERE - RETURN BOTTOM PORTION WITH PAYMENT - ADDRESS ON BACK ACCOUNT NUMBER 2555152 000255515240000000000000000000000000250455 ------- SERVICE ADDRESS:212 S PARKWOOD PL DUE DATE AMOUNT 1111 1111 11.111 11.111111 11111 111111 11111 111111 1111 1..11. APR 05 2004 250. ------- PROJECT SHARE CONTRIBUTION ------- ROSAL YND D WURML INGER 212 S PARKWOOD PLPOST FALLS ID 83854-7009 AMOUNT PAl D ------- no r A ~r ..,~,~ ATr A """""T OA'~ TERMS USED ON YOUR BILL BILLING DATE Billing date is the date your bill was prepared. Charges and payments processed after this date will appear on your next bill. KILOWATT HOURS e measure the amount of electricity in watt hours. One kilowatt Jur equals 1000 watt hours. The kilowatt hours on your bill equal the rate or speed of use (kilowatts) x the length of time electricity was used. Using a 100 watt light bulb for 10 hours uses 1 kilowatt hour. THERMS Your use of natural gas is billed in units called therms. Therms identify the heating capacity provided by natural gas. One therm equals the heating capacity of 100 000 British Thermal Units or BTU's. A single BTU is approximately the amount of heat in a standard wooden kitchen match. ESTIMATED BILL Our estimating procedure takes into account past use, weather conditions, and the numbers of days service was provided. If an error is made in estimating, your bill will be automatically corrected the next time we actually read your meter. PRORATED Bill We prorate charges when billing periods are outside the normal day periods or when rates change during your billing period. If you have questions about a prorated bill please contact our office. MULTI-FACTOR After your meter is read and the difference between the previous and present reads is calculated, a multi-factor is used to convert the difference into usage. . Your gas meter measures gas in cubic feet. We use a multi-factor to convert cubic feet into therms. . Each electric meter has its own multi-factor. Meters which count each kilowatt hour used have a multiplier of 1. Meters which count kilowatt hours by 10s have a multiplier of 10. Other common electric meter multipliers are 40, 120, and 240. RATE SCHEDULE Your rate schedule determines how much you are charged for each kilowatt hour or thermo We mail out lists and descriptions of our rate schedules once a year. If you want a copy outside of this time please contact our office. We are committed to customer service and your satisfaction. You can reach us by phone Monday through Friday from 6:00 a.m. to 7:00 p.m and Saturday from 9:00 a.m. to 5:00 p.m. at 1-800-227-9187. Visit our website anytime at www.avistautilities.com. -.-----.--- .-- -.----- -~_.._---- for youl'col1vel1ience~ we offerthe following services . , OliiOdrlllfebsite, over thephone~ or both. You choose'.. .., Avlsta eBill- Receive your bill statement electronically and I pay your bill online. No more stamps! Automatic Payment Service Your monthly payment will ,-.. automatically be deducted from your bank account on the same day each month. Comfort Level Billing This convenient billing plan averages your annual energy bill into equal monthly payments. Master Billing - Do you have multiple accounts? Sign up for convenient, once-a-month billing for all of your multiple Avista accounts and write just one check. Preferred Due Date If your payday doesn t match the day your bill is due, give us a calL- We can help find a day that works better for you. Electronic Payment - You can pay your utility bill online or over the phone using your banking account infonnation. Or, for a small transaction fee, pay using your credit or debit card. Online Customer Service Chat with an online representative at www.avistautilities.com or send an e-mail to AskChristine(g) AvistaUtilities.com. Landlord Services Arrangements can be made to automati- cally continue service between tenants at rental propenies. Paystation Locations - To pay your bill in person, we have a number of convenient pay locations. Visit our website or contact us for the paystation nearest you. TTY Service - Our service number for the hearing impaired is (509) 495-4861. Translation Services This service is available by calling 800-227-9187. Project Share is a community-sponsored program administered by local ag('Jncies providing emergency energy assistance for families throughout our service area. If you can help, please give to Project Share. Returned Checks may be redeposited electronically. PLEASE BRING THIS ENTIRE BILL WHEN PAYING AT ONE OF OUR PAYSTATIONS. ease place address In envelope window. Should you question this bill, please request an explanation from Avista. If you thereafter believe you have been billed incorrectly, an Avista representative will be happy to explain the procedure for obtaining review of the amount in question by the state agency which regulates public utility companies, Can we help you with your account? Please contact one of our representatives at 1-800-227-9187. Representatives are available to take your phone calls Monday through Friday from 6:00 m. to 7:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. or visit our website anytime at www.avistautilities.com. AVISTA UTILITIES 1411 E MISSION AVE SPOKANE WA 99252-0001 PLEASE: Return this portion when paying by mail. u~n ~~~'V'ST4e Utilities (800) 227-9187 (TOLL FREE) ACCOUNT NUMBER 530063999CHECK DIGIT: " ll ..l.1001 N FONTAINE DR PONDERAY , ID 83852 A LATE FEE OF 1% WILL BE ADDED TO PAST DUE BALANCES THIS IS A DUPLICATE BILL.A LI TTLE EACH MONTH GOES A LONG WAY. PLEASE DONATE ~~I'iI'ST4e Utilities AMOUNT DUE $ 336.DUE DATE MAR 26 2004 TEAR HERE - RETURN BOTTOM PORTION WITH PAYMENT - ADDRESS ON BACK ACCOUNT NUMBER 530063999 053006399930000000000000000000000000336166 ------- SERVICE ADDRESS:1001 N FONTAINE DR DUE DATE AMOUNT ------- 111.1...11.1..1..1...111....11.1'1.1111.11.1.111...1.. .---- I .f),PO BOX 617 PONDERAY ID 83852-0617 MAR 26 2004 336. ------- PROJECT SHARE CONTRIBUTION AMOUNT PAID ------- PI FASF lNnlrATF AMOIINT PAIn CUSTOMER NAME SERVICE ADDRESS CITY ST ATE ZIP ENERGY USE ACCOUNT NUMBER 123456789 CHECK DIGIT: 7 ~'iI'STA. Utilities (800) 227-9187 (TOLL FREE) DATE TYPE OF SERVICE METER NUMBER RATE METER READINGS MULTI-SCH TYPE PRESENT PREVIOUS FACTOR ENERGY FRANCHISEUSAGE OR TAX AMOUNT BILLING DATE MAR 11 2004 PREVIOUS BALANCE DUE FEB 26 20.0.4 15,148.0.0. 0.3/0.8/04 GAS 0.9725144 111 ACTUAL 66170 63414 1. 0.85 2990.21. 42 2163.30. 0.3/0.8/04 DEMAND 000.59885 0.21 ACTUAL 160.40.0.11.1199. 0.3/0.8/0.4 ELECTRIC 00.059885 021 ACTUAL 46189 4470.1 160.2380.80.119.120.75. 0.3/08/04 PFA 000.59885 0.21 ACTUAL 160 112 PAYMENT FEB 24 20.04 THANK YOU 15,148.0DCR TOTAL AMOUNT 15,438. 31 DAYS OF SERVICE FROM FEB 06 200.4 TO MAR 08 20.04 AVERAGE DAILY USEGAS THIS MONTH 96 LAST YEAR ELECTRICITY THIS MONTH 7680. LAST YEAR 135 7611 AVERAGE DAILY TEMPERATURE THIS YEAR 35.LAST YEAR 34. METER NUMBER: 0.9725144CONSUMPTION 0.2/0.6/0.4 CONSUMPTION CONSUMPTION BASIC CITY FEE ( 1.00. %) l' ~R NUMBER: 00059885.iUMPTION 02/06/0.4 CONSUMPTION BASICCITY FEE ( 1.00 %) 20.0. 80.0. 1; 990 THERMS g THERMS g THERMS g 30.652 77663 68441 61.30 621. 30 361.98 97. 21. 42 50. 350. KILOWATTS g KILOWATTS g 0.0.0.00 750.0.0. 0.. 962.225. 11. METER NUMBER: 0.0059885 CONSUMPTION 02/0.6/0.4 CITY FEE ( 1.00 %) 238,0.80.KILOWATT HOURS g 0.5022 11,956. 119. A LATE FEE OF 1 % WILL BE ADDED TO PAST DUE BALANCES A LITTLE EACH MONTH GOES A LONG WAY. PLEASE DONATE $2,$5,$10 TO PROJECT SHARE AMOUNT DUE DUE DATE $ 15,438. MAR 26 2004 TEAR HERE . RETURN BOlTOM PORTION WITIf PAYMENT. ADDRESS ON BACK ACCOUNT NUMBER 123456789'iI'STA. Utilities 012345678970000. 0000 00 0000 00. 0. 0. 000 001543 8 62 0. SERVICE ADDRESS:SERVICE ADDRESS DUE DATE AMOUNT MAR 26 2004 $ 15,438. CUSTOMER NAME MAILING ADDRESS CITY STATE ZIP PROJECT SHARE CONTRIBUTION AMOUNT PAID JSH ~'iI'STA. Utilities (800) 227-9187 (TOLL FREE) ACCOUNT NUMBER 1833095CHECK DIGIT: 1 3555 BEAN AVE PUMPCOEUR D ALENE , ID 83814 CREDIT--DO NOT PAY 1. 78CR ~~~'iI'STA. Utilities TEAR HERE - RETURN BOTTOM PORTION WITH PAYMENT - ADDRESS ON BACK ACCOUNT NUMBER 1833095 000183309510000006235000000000000000001782 ------- SERVICE ADDRESS:3555 BEAN AVE PUMP DUE DATE AMOUNT 1111 1...11.111 1...11..111.111.1..11.,11.,.1'1. MAR 26 2004 1. 78CR ------- PROJECT SHARE CONTRIBUTION ------- 3425 W BEAN AVEHAYDEN ID 83835-7683 ------- AMOUNT PAID PI ""~" INr"r"T" ""(HTNT PAIn JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-04-0l A VU-04- IPUC Data Request Staff 47 DATE PREPARED: WITNES S RESPONDER: DEPARTMENT: TELEPHONE: Please provide a sample Schedule 1 bill with a past due balance. RESPONSE: Please see the attached. 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 u;:,n ~JV'STA' Utilities (800) 227-9187 (TOLL FREE) ACCOUNT NUMBER 770065874CHECK DIGIT: 8 113 N 3RD ST OSBURN , ID 83849 METER NUMBER:BAS I C CONSUMPTION CONSUMPTIONCI TY FEE ( 1. 00 A LATE FEE OF 1% WILL BE ADDED TO PAST DUE BALANCES YOUR ELECTRIC BILL INCLUDES FEDERAL COLUMBIA RIVER BENEFITSDUE DATE APPLIES TO NEW CHARGES ONLY. THIS IS A DUPLICATE BILL. A LI TTLE EACH MONTH GOES A LONG WAY. PLEASE ~~IJiI'STA' Utilities AMOUNT DUE $ 720.DUE DATE MAR 26 2004 TEAR HERE - RETURN BOTTOM PORTION WITH PAYMENT - ADDRESS ON BACK ACCOUNT NUMBER 770065874 077006587480000057919000000000000000720169 ------- SERVICE ADDRESS:113 N 3RD ST DUE DATE AMOUNT ------- 11..1...11.1..1..1..11.1..11'1..1..1....11.1....11...111 PO BOX 551OSBURN ID 83849-0551 MAR 26 2004 720. PROJECT SHARE CONTRIBUTION -------------- AMOUNT P A I D PLEASE INDICATE AMOUNT PAID TERMS USED ON YOUR BILL BilLING DATE Billing date is the date your bill was prepared. Charges and payments processed after this date will appear on your next bill. KilOWATT HOURS Ie measure the amount of electricity in watt hours. One kilowatt Jur equals 1000 watt hours. The kilowatt hours on your bill equal the rate or speed of use (kilowatts) x the length of time electricity was used. Using a 100 watt light bulb for 10 hours uses 1 kilowatt hour. THERMS Your use of natural gas is billed in units called therms. Therms identify the heating capacity provided by natural gas. One therm equals the heating capacity of 100,000 British Thermal Units or BTU's. A single BTU is approximately the amount of heat in a standard wooden kitchen match. ESTIMATED BILL Our estimating procedure takes into account past use, weather conditions, and the numbers of days service was provided. If an error is made in estimating, your bill will be automatically corrected the next time we actually read your meter. PRORATED Bill We prorate charges when billing periods are outside the normal day periods or when rates change during your billing period. If you have questions about a prorated bill please contact our office. MULTI-FACTOR After your meter is read and the difference between the previous and present reads is calculated, a multi-factor is used to convert the difference into usage. . Your gas meter measures gas in cubic feet. We use a multi-factor to convert cubic feet into therms. . Each electric meter has its own multi-factor. Meters which count each kilowatt hour used have a multiplier of 1. Meters which count kilowatt hours by 10s have a multiplier of 10. Other common electric meter multipliers are 40, 120, and 240. RATE SCHEDULE Your rate schedule determines how much you are charged for each kilowatt hour or thermo We mail out lists and descriptions of our rate schedules once a year. If you want a copy outside of this time please contact our office. We are committed to customer service and your satisfaction. You can reach us by phone Monday through Friday from 6:00 a.m. to 7:00 p.m and Saturday from 9:00 a.m. to 5:00 p.m. at 1-800-227-9187. Visit our website anytime at www.avistautilities.com. ___m ____ -._U_--- _on- ----0- - .-- -..-----. ---- - For. your convenience~we offer the following services - - OD our website, over the phone, or both; Vou choose! 0 Avista eBill- Receive your bill statement electronically and I pay your bill online. No more stamps! Automatic Payment Service Your monthly payment will automatically be deducted from your bank account on the same day each month. Comfort level Billing This convenient billing plan averages your annual energy bill into equal monthly payments. Master Billing - Do you have multiple accounts? Sign up for convenient, once-a-month billing for all of your multiple Avista accounts and write just one check. Preferred Due Date If your payday doesn t match the day your bill is due, give us a call. We can help find a day that works better for you. Electronic Payment - You can pay your utility bill online or over the phone using your banking account information. Or, for a small transaction fee, pay using your credit or debit card. Online Customer Service Chat with an online representative at www.avistautilities.com or send an e-mail to AskChristine (g) AvistaUtilities.com. landlord Services Arrangements can be made to automati- cally continue service between tenants at rental properties. Paystation locations - To pay your bill in person, we have a number of convenient pay locations. Visit our website or contact us for the paystation nearest you. TTY Service - Our service number for the hearing impaired is (509) 495-4861. Translation Services This service is available by calling 800-227-9187. Project Share is a community-sponsored program administered by local agencies providing emergency energy assistance for families throughout our service area. If you can help, please give to Project Share. Returned Checks may be redeposited electronically. PLEASE BRING THIS ENTIRE BILL WHEN PAYING AT ONE OF OUR PAYSTATIONS. 'ease place address In envelope window. Should you question this bill , please request an explanation from Avista. If you thereafter believe you have been billed incorrectly, an Avista representative will be happy to explain the procedure for obtaining review of the amount in question by the state agency which regulates public utility companies. Can we help you with your account? Please contact one of our representatives at 1-800-227-9187. Representatives are available to take your phone calls Monday through Friday from 6:00 m. to 7:00 p.m. and Saturday from 9:00 a.m. to 5:00 p.m. or visit our website anytime at www.avistautilities.com. AVISTA UTILITIES 1411 E MISSION AVE SPOKANE WA 99252-0001 PLEASE: Return this portion when paying by mail. JURISDICTION: CASE NO: REQ UES TER: TYPE: REQUEST NO. REQUEST: VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-04-0l A VU-04- IPUC Data Request Staff 48 DATE PREPARED: . WITNESS: RESPONDER: DEP ARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 In accordance with Rule 206.03 (UCRR), please provide a sample copy of a Customer Notice that informs the customer of the Company s intent to: a) transfer an amount owed from a former service location; or, 2) transfer an amount owed for another person s bill. RESPONSE: Please see the attached. A03 - TRANSFER BALANCE OWING ~\\'V'STA. Utilities Washington Water Power Division 02/15/99 ===- 6901 N WISGOMB 51 APT SPOKANE WA 99208-7448 RE: Old Account Number 730023212 New Account Number 730030357 Dear EZRALEE KELLEY: Did you forget us? Your account at 7012 N GOL TON ST NUM G 1 05 has a balance dueof $571.73. To simplify your bill ~aying, this amount is being transferred to your account at 6901 N WISGOMB ST APT 65. Please send payment in full today. If you have any questions about this balance. please call us. Our toll free num- ber is 1-800-227-9187. Sincerely. AVISTA UTILITIES AVISTA UTILITIES 1411 E MISSION SPOKANE WA 99202 (800) 227-9187 Avista Utilities 1411 East Mission - PO Box 3727 Spokane, Washington 99220-3727 Toll Free 800-227-9187 Website www.avistautilities.com Email askchristineli!iavistautilities.com ~~~'V'STA. Utilities - March 11 2004 - (( Name)) - ((Mailing)) ((citystatezip)) Re:Old Account Number ((oldaccount)) Current Account Number ((currentaccount)) Dear ((saluation)): This is to inform you of an unpaid balance owing in your name with Avista Utilities. This closing bill was for service at ((service)) with a close date of ((closingdate)), in the amount of $((amount)) This balance is scheduled to be transferred to your current ~ccount (ctransferdate)) , If this balance is contested, please contact our customer contact- center at 1-800-227-9187 before the scheduled transfer date. If you have any questions or concerns regarding this balance, or need to make payment arrangements , please contact our customer service center at 1-888-427-3403. Any questions or concerns received by Avista Utilities will be promptly investigated and theresults reported to you. If Avista Utilities cannot resolve your concerns, you can appeal for further review by calling the Idaho Public Utilities Commission at 1-800-432-0369. Sincerely, Customer Services Department ((initials)) An affiliate of Avista Corp- VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-04-0ll A VU-04- IPUC Data Request Staff 49 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/15/2004 Don Kopczynski Nancy Holmes Customer Service Mgr. (509) 495-8004 REQUEST: Please provide a sample copy of the Notice left at the customer s premises following disconnection of service for non-payment. If customers served under different Rate Schedules receive a different type of notice, include a sample copy of each notice for each of the Schedules , and 31. RESPONSE: Please see the two attachments. FIELD REQUEST: 932144886 DUPLICATE AVISTA UTILITIES OFFICE: COEUR D ALENE ACCOUNT: 010073731 CK DGT: 1 OPEN 06/30/03 E J1 1504 E FRONT AVE APT 2 COEUR D ALENE ID 83814 PREM NUM: 7162 ROUTE NUM: 030903 MTR RD SEQ: 00015500 ACTIVITY: * * * * * * * * * * * * * * * * FIELD REQUEST * * * * * * * * * * * * * * * * REASON: COLLECT OR DISCONNECT : NON PAYMENT BALANCE SEND DATE: 03/12/04DA Y PHONE: NIGHT PHONE: (208) III-""MSG PHONE: REQUESTED BY: SPECIAL INSTRUCTIONS: COLLECTABLE BALANCE: $501. DATE TAKEN 03/12/04 23.54 BY XXX CURRENT TRNSFMR CNT: 000 CONTACT LANDLORD OBT S METER-NUM MAN-TYP P ST RATE RV RDG-INST KEY # PREV-RDG LTD PRE/EST RC56895467 I70S 1 ON 001 01 SO 00000 000000350 711020 TRANSACTIONS03/05/04 CB 149.02/05/04 CB 192. 02/05/04 06 3.01/07/04 CB .159. 01/07/04 06 1.12/22/03 20 160. OOCR12/04/03 CB 127. 12/04/03 06 1. JFMAMJ JAS OND000000 TODAYS BALANCE: CURRENT CHARGES: 30 DAY ARREARS: 60 DAY ARREARS: 90 DAY ARREARS: 120 DAY ARREARS: DEPOSIT DUE AMT: PRIOR OBLIGATION: CR CD $651. $149. $195. $160. $129. $16. $0. $0. UNLESS WE RECEIVE NOTIFICATION THAT YOUR PAYMENT WAS MADE BY 5: OOPM --- YOUR ELECTRIC/GAS SERVICE WILL BE SHUT OFF WITHOUT FURTHER NOTICE. IF THIS BOX IS CHECKED YOUR SERVICE HAS BEEN TURNED OFF. IMPORTANT: A CHARGE MAY BE NECESSARY IF A SERVICEMAN COLLECTS THE AMOUNT PAST DUE TO PREVENT SHUT-OFF. IF YOUR SERVICE IS SHUT-OFF YOU WILL BE REQUIRED TO PAY THE FULL AMOUNT DUE, A DEPOSIT , AND A RECONNECT FEE. AN INFORMAL OR FORMAL COMPLAINT CONCERNING THIS ACTION MAY BE FILED WITH THE IDAHO PUBLIC UTILITIES COMMISSION - PO BOX 83720, BOISE, ID 83702 TELEPHONE (208) 334-0369 OR TOLL FREE (800) 432-0369. AVISTA UTILITIES PHONE: 1-800-227-9187 AVISTA UTILITIES OFFICE: COEUR D ALENE 08/05/03 E G PREM NUM: 4048 ROUTE NUM: 030902 MTR RD SEQ: 00087000 ACTIVITY: FIELD REQUEST: 50144711 DUPLICATE ACCOUNT: 690072823 CK DGT: 6 OPEN 308 E COEUR D ALENE AVE COEUR D ALENE ID 83814 ~ * * * * * * * * * * * * * * * FIELD REQUEST * * * * * * * * * * * * * * * * REASON: COLLECT/DISC: BALANCE&DEPOSIT SEND DATE: 03/08/04 DAY PHONE: (208) lit- "" NIGHT PHONE:MSG PHONE: REQUESTED BY: GAYLE/8538 SPECIAL INSTRUCTIONS: COLLECTABLE BALANCE: $1,260.18 (3/10 ~ 11: 35AM- NO ANS) . . . 3/11 ~ 9: 11am-no ana .. PLEASE LEAVE 24HR NOTICE DATE TAKEN 03/09/04 00.07 BY GRK CURRENT TRNSFMR CNT: 000 PHASE 3 S METER-NUM MAN-TYP P ST RATE RV RDG-INST KEY # PREV-RDG LTD PRE/EST RC00056735 V66S 3 ON 011 21 SO AA 000001328 00102500154740 AL425TC ON 101 21 SO AA 00000 000009114 960124 TRANSACTIONS03/05/04 CB 498.03/05/04 06 11.03/05/04 20 200. OOCR02/16/04 20 200. OOCR02/05/04 CB 571.01/21/04 20 200. OOCR01/07/04 CB 707.01/07/04 06 4. MAM TODAYS BALANCE: CURRENT CHARGES: 30 DAY ARREARS: 60 DAY ARREARS: 90 DAY ARREARS: 120 DAY ARREARS: DEPOSIT DUE AMT: PRIOR OBLIGATION: CR CD $1,690. 510. 09571.608.$0.$0.$80.$0. UNLESS WE RECEIVE NOTIFICATION THAT YOUR PAYMENT WAS MADE BY 5: 0 OPM --- YOUR ELECTRIC/GAS SERVICE WILL BE SHUT OFF WITHOUT FURTHER NOTICE. IF THIS BOX IS CHECKED YOUR SERVICE HAS BEEN TURNED OFF. IMPORTANT: A CHARGE MAY BE NECESSARY IF A SERVICEMAN COLLECTS THE AMOUNT PAST DUE TO PREVENT SHUT-OFF. IF YOUR SERVICE IS SHUT-OFF, YOU WILL BE REQUIRED TO PAY THE FULL AMOUNT DUE, A DEPOSIT, AND A RECONNECT FEE. AN INFORMAL OR FORMAL COMPLAINT CONCERNING THIS ACTION MAY BE FILED WITH THE IDAHO PUBLIC UTILITIES COMMISSION - PO BOX 83720, BOISE, ID 83702, TELEPHONE (208) 334 - 03 69 OR TOLL FREE (800) 432 - 03 69. AVISTA UTILITIES PHONE: 1-800-727-9170 X5117 JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. REQUEST: VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION Idaho A VU-04-0l A VU-04- IPUC Data Request Staff 50 DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 03/1512004 Brian Hirschkorn Nancy Holmes Customer Service Mgr. (509) 495-8004 Please provide a sample copy of the Annual Rate Summary provided to customers as required by Rule 101 , Utility Customer Information Rules (UCIR) IDAPA 31.21.02.101. RESPONSE: Please see the attached. Ex a m p l e : If y o u u s e d 2 4 00 0 K w h s a n d h a d a d e m a n d o f 6 5 K w s , y o u r bi l l w o u l d b e c a l c u l a t e d l i k e t h i s : 04 7 7 0 x 2 4 00 0 K w h s $ 1 . 1 4 4 . Ch a r g e l o r 2 4 00 0 K w h s $ 1 14 4 . Ch a r g e f o r 5 0 K w s = 2 2 5 . $2 . 75 x 1 5 ( a d d i t i o n a l K w s ) = 41 . 2 5 Ch a r g e f o r 6 5 K w s $2 6 6 . To t a l c h a r g e $1 , 4 1 1 . 0 5 Sc h e d u l e 59 (R e s i d e n t i a l Fa r m E n e r g y R a t e Ac ! J u s t m e n t ) $( ) . r ) ( ) 2 5 2 c r e d i t l l . . w h Sc h e d u l e 65 (T e m p o r a l ) ' R a t e A c ! J u s t m e n t ) c r e d i t $ 0 0 0 0 8 5 / k w h Sc h e d u l e 66 (T e m p % m ) ' P o w e r C o s t A c i j u s t m e n t ) $ O . () J O I I / k w h Sc h e d u l e 9 1 ( E n e r g y E f f i c i e n c y R i d e r A d j u s t m e n O $ O . OO J O O l f a . v l J . (N o t i c e : N e i t h e r p o w e r f a c t o r a c ! J u s t m e n t n o r p r i m m ) ' v o l t a g e dis c o u n t is pr e s e n t o n t h i s s a m p l e b i l l . ) Ex t r a L a r g e G e n e r a l S e r v i c e No n - Re s i d e n t i a l R a t e S c h e d u l e 2 5 Fo r e x t r a - la r g e c u s t o m e r s s u p p l i e d t h r o u g h o n e m e t e r in s t a l l a t i o n l o r a d e m a n d of 3 0 0 0 K v a o r m o r e . C u s t o m e r s m u s t si g n a c o n t r a c t t o p a y a m i n i m u m a n n u a l b i l l a m o u n t f o r a t l e a s t f i v e (5 ) y e a r s . T h e c o n t r a c t w i l l s p e c i r y a l i m i t o n b o t h f i x e d e n e r g y a n d de m a n d . Mo n t h l y C h a r g e En e r g y C h a r g e De m a n d C h a r g e 50 0 . 00 l o r f i r s t 3 00 0 K v a o r l e s s $2 . 25 p e r K v a f o r e a c h a d d i t i o n a l K v a Pr i m a r y V o l t a g e D i s c o u n t $ . 20 p e r K v a i f s e l v i c e i s a t I I k " v ( w y e g r o u n d e d ) o r h i g h e r (M i n i m u m C h a r g e i s $ 7 50 0 . 00 ) An n u a l M i n i m u m : $ 4 0 6 , 14 0 . 00 p l u s $ 0 . 00 6 1 6 p e r K w h u s e d Ab o v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c h e d u l e : Sc h e d u l e 65 (T e m p o r m ) ! R a t e A c ! J u s t m e n t ) c r e d i t $ 0 . 0( ) ( ) 5 9 / l . : w h Sc h e d u l e 66 (T e m p o r m y P o w e r C o s t Ac ! J u s t m e n t ) $ 0 . 00 6 0 7 / k w h Sc h e d u l e 9 1 ( E n e r g y E f f i c i e n c y R i d e r A c i j u s t m e n t ) $ 0 . 00 0 6 8 1 k w 1 J . Pu m p i n g S e r v i c e No n - Re s i d e n t i a l R a l e S c h e d u l e 3 1 Fo r s e l V i c e u s e d f o r w a t e r p u m p i n g o r w a t e r e f l l u e n t op e r a t i o n s i n c l u d i n g n e c e s s a r y l i g h t i n g a n d o t h e r e q u i p m e n t Mo n t h l y C h a r g e Ba s i c C h a r g e $ 6 . 00 , p l u s 06 6 3 3 p e r K w h f o r t h e f i r s t 8 5 K w h s p e r K w of de m a n d . 06 6 3 3 f o r t h e n e x t 8 0 K w h s p e r K w of de m a n d b u t n o t m o r e th a n 3 , 00 0 K w h s . 05 4 6 5 p e r K w h f o r a d d i t i o n a l K w h s (A n n u a l M i n i m u m is $6 . 00 p e r K w o f t h e h i g h e s t d e m a n d es t a b l i s h e d i n t h e c u r r e n t y e a r e n d i n g w i t h t h e N o v e m b e r b i l l i n g cy c l e . I f n o d e m a n d w a s e s t a b l i s h e d d u r i n g t h e y e m ; t h e a n n u a l mi n i m u m w i l l b e b a s e d o n t h e h i g h e s t d e m a n d e s t a b l i s h e d d u r i n g th e m o s t r e c e n t y e a r h a v i n g a d e m a n d . ) Ex a m p l e : If y o u u s e d 1 2 5 0 0 K w h s o f e l e c h i c i t y a n d h a d a d e m a n d of 4 5 Kw s yo u r b i l l w o u l d b e c a l c u l a t e d l i k e t h i s : 03 4 9 0 p e r Kw h Fi r s t 8 5 K w h s x 4 5 K w s = 3 8 2 5 K w h s t o b i l l a t S t e p 1 Ne x t 80 Kw h s x 4 5 K w s = 3 6 0 0 K w h s ( l i m i t 30 0 0 Kw h s ) t o bi l l a t S t e p 2 To t a l K w h s u s e d 12 5 0 0 Mi n u s S t e p u s e - 38 2 5 Mi n u s m a x i m u m S t e p 2 u s e 30 0 0 Kw h s t o b i l l a t S t e p 3 56 7 5 Ba s i c C h a r g e = $ 6 . St e p I : $ . 06 6 3 3 x 3 8 2 5 K w h s = $ 2 5 3 . St e p 2 : $ . 06 6 3 3 x 3 0 0 0 K w h s = $ 1 9 8 . St e p 3 : $ . 05 4 6 5 x 5 6 7 5 K w h s = $3 1 0 . Ch a r g e f o r 1 5 0 0 0 K w h s = $ 7 6 8 . Ab o v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c h e d u l e : Sc h e d u l e 65 (T e m p o r a r y R a t e A c ! J u s t m e n t ) c r e d i t $ 0 . 00 0 7 3 / k w h Sc h e d u l e 66 (T e m p o r a r y P o w e r C o s t Ac ! J u s t m e n t ) $ O , O0 8 8 8 / I . . . . w h Sc h e d u l e 91 (E n e r g y E f f i c i e n c y R i d e / ' A c ! J u s t m e n t ) $ 0 . 00 1 0 2 / k w h Re s i d e n t i a l R a t e S c h e d u l e 3 2 Fo r s e l V i c e t h r o u g h o n e m e t e r f o r w a t e r p u m p o p e r a t i o n s : Mo n t h l y C h a r g e Ba s i c C h a r g e $ 6 , , p l u s 06 3 8 1 p e r K w h f o r t h e f i r s t 8 5 K w h s p e r K w of de m a n d . 06 3 8 1 p e r K w h l o r t h e n e x t 8 0 K w h s p e r K w of de m a n d , bu t n o t m o r e t h a n 3 00 0 K w h s . 05 2 I 3 p e r K w h f o r a d d i t i o n a l K w h s (A n n u a l M i n i m u m is $6 . 0 0 p e r K w o f t h e h i g h e s t d e m a n d es t a b l i s h e d i n t h e C U 1 7 ' e n t ye a r e n d i n g w i t h t h e N o v e m b e r b i l l i n g cy c l e . I f n o d e m a n d w a s e s t a b l i s h E d d u r i n g t h e y e a r , t h e a n n u a l mi n i m u m w i l l be ba s e d o n t h e h i g h e s t d e m a n d e s t a b l i s h e d d u r i n g th e m o s t r e c e n t y e a r h a v i n g a d e m a n d . ) E" ( a m p l e : If y o u u s e d 1 2 5 0 0 K w h s of el e c t r i c i t y a n d h a d a d e m a n d of 45 K w s yo u r b i l l w o u l d b e c a l c u l a t e d l i k e t h i s : Fi r s t 8 5 K w h s x 4 5 K w s = 3 8 2 5 K w h s t o b i l l a t S t e p 1 Ne x t 8 0 K w h s x 4 5 K w s = 3 6 0 0 K w h s ( l i m i t 30 0 0 Kw h s ) t o bi l l a t S t e p 2 To t a l K w h s u s e d 12 5 0 0 Mi n u s S t e p u s e - 38 2 5 Mi n u s m a x i m u m S t e p 2 u s e 30 0 0 Kw h s t o b i l l a t S t e p 3 56 7 5 Ba s i c C h a r g e = $ 6 . St e p I : $ . 06 3 8 1 x 3 8 2 5 K w h s = $ 2 4 4 . 0 7 St e p 2 : $ , 06 3 8 1 x 3 0 0 0 K w h s = $ 1 9 1 . 4 3 St e p 3 : $ . 05 2 1 3 x 5 6 7 5 K w h s Ch a r g e f o r 1 5 0 0 0 K w h s = $ 7 3 7 . Ab a v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c h e d u l e : Sc h e d u l e 59 (R e s i d e n t i a l Fa r m E n e r g y R a t e Ac ! J u s t m e n t ) $0 . 00 2 5 2 c r e d i t / k w h Sc h e d u l e 65 (T e m p o r a r y R a t e A c ! J u s t m e n t ) c r e d i t $ 0 . 0( ) 0 7 3 / k w h Sc h e d u l e 66 (T e m p o r a r y P o w e r C o s t A d j u s t m e n t ) $ 0 . 00 8 8 8 / k w h Sc h e d u l e 91 (( E n e r g y E f f i c i e n c y R i d e r A c ! J u s t m e n t ) $ 0 . 00 1 0 2 / k w h If y o u h a v e f i t r t h e r q u e s t i o n s , p l e a s e c o n t a c t CI I s t o m e r s e r v i c e re p r e s e n t a t i v e a t / h e o f f i c e s h o w n o n y o u r b i l l . 02 3 0 3 1 D H T C 0 1 0 8 K Ab o u t Y o u r A v i s t a U t i l i t i e s E l e c t r i c R a t e s a n d B i l l Ea c h y e a r A v i s t a U t i l i t i e s p r o v i d e s r a t e s c h e d u l e i n f o m m - ti o n a n d a n e x p l a n a t i o n of bi l l i n g p r o c e d u r e s t o h e l p o u r cu s t o m e r s u n d e r s t a n d h o w t h e i r b i l l s a r e c a l c u l a t e d . If y o u w i s h to ca l c u l a t e y o u r m o n t h l y b i l l : I. F i n d t h e nu m b e r of ki l o w a t t h o u r s ( K w h s ) , a n d k i l o w a t t s (K w s ) i f a p p l i c a b l e , y o u u s e d t h i s m o n t h . Y o u r b i l l s h o w s th e m u n d e r m e t e r i n g i n f o l 1 l 1 a t i o n . Su b t r a c t y o u r p r e v i o u s m e t e r r e a d i n g f i - o m y o u r p r e s e n t m e t e r re a d i n g . Mu l t i p l y ' t h e d i f f e r e n c e b y t h e m u l t i f a c t o r s h o w n f o r y o u r me t e r . Th i s i s y o u r u s e f o r t h e p e r i o d . C o m p u t e t h e c h a r g e s f o r i t b y us i n g t h e r a t e s c h e d u l e s h o w n f o r y o u r m e t e r o n y o u r b i l l . 2. F i n d y o u r r a t e s c h e d u l e in t h i s p a m p h l e t . Y o u r b i l l i d e n t i f i e s th e r a t e s c h e d u l e e a c h m e t e r i s b i l l e d u n d e r . 3. C o m p u t e t h e ch a r g e s f o r y o u r u s e , f o l l o w i n g t h e s t e p s o u t l i n e d fo r y o u r r a t e s c h e d u l e . F o r y o u r c o n v e n i e n c e , t h e e n e r g y ch a r g e s a l r e a d y i n c l u d e t h e e f f e c t of Sc h e d u l e 5 9 ( R e s i d e n t i a l & F a n n E n e r g y R a t e A d j u s t m e n t ) , S c h e d u l e 6 5 ( T e m p o r a r y Ra t e A d j u s t m e n t ) , S c h e d u l e 6 6 ( T e m p o r a r y P o w e r C o s t Ad j u s t m e n t ) a n d S c h e d u l e 9 1 ( E n e r g y E f f i c i e n c y R i d e r Ad j u s t m e n t ) . T h e r a t e s f o r t h e s e s c h e d u l e s r u " e s t a t e d a t t h e en d of ea c h r a t e s c h e d u l e w h e r e a p p l i c a b l e . 4. A f t e r c a l c u l a t i n g t h e c h a r g e f o r y o u r e l e c t r i c u s e , f i g u r e a n d ad d a n y c i t y t a x e s w h i c h y o u p a y o n e l e c t r i c i t y . T h e y a l s o a r e id e n t i f i e d o n y o u r m o n t h l y b i l l . Ci t y T a x R a t e s Th e c u l T e n t t a x r a t e s i n I d a h o t o w n s t o w h i c h A v i s t a Ut i l i t i e s p r o v i d e s e l e c t r i c i t y a r e : Cit y o f C o e u r d ' Al e n e 5 % Ci t y o f O r o f i n o Ci t y of Do v e r 1% Cit y of Os b u r n Ci t y of Ha y d e n L a k e 1% Ci l y o f P i e r c e Ci l y o f K a m i a h 1% Ci t y o f P o n d e r a y Ci t y of Ko o t e n a i 1 % Cit y of Po s t F a l l s Ci t y of La p w a i 1 % Cit y of Sa n d p o i n t Ci t y of Le w i s t o n I % Cit y of 51 . M a r i e s Ci t y of Mo s c o w 1% Cit y of Wa l l a c e Ci t y of Mu l l a n I % Cit y of Wo r l e y PL E A S E N O T E Ir t h e d a , ' s o f s e r v i c e s h o w n o n , ' ou r b i l l a r e f o r l e s s t h a n 2 7 o r m o r e th o n 3 5 d a , ' s, y o u r b i l l m a y h a v e b e e n p r o r a t e d . I n I h i s c a s e , t h e f o l l o w i n g ca l c u l a t i o n s c a n n o t b e u s e d 1 0 c a l c u l a t e , ' ou r m o n l h l y b i l l e x a c l l y . I f , ' no t i c e a d r a m a t i c c h a n g e i n , ' ou r b i l l i n g , u p o r d o w n , p l e a s e c o n l a c l o u r cu s t o m e r s e r v i c e d e l l a r t m e n t i m m e d i a t e l " . E r r o r s i n b i l l i n g m a , ' r e s l l l t i n ad j u s t m e n l ( b a c k b i l l i n g o r r e f u n d ) o f y o u r a c c o u n i l l p t o t h r e e , ' ea r s . Ra t e s e l f e c t i v e F e b r u a r y I 20 0 3 Ex p l . . . . a t i o n o f T e r m s Ba s i c C h a r g e : C u s t o m e r s b i l l e d u n d e r so m e r a t e s c h e d u l e s a r e ch a r g e d a f e e w h i c h h e l p s t o p a y t h e b a s i c c o s t s w h i c h a r e a n a t u r a l p a r t of k e e p i n g e l e c t r i c i t y a v a i l a b l e t o a l l o u r c u s t o m e r s , E x a m p l e s i n c l u d e me t ~r r e a d i n g a n d b i l l i n g c o s t s a n d t h e c o s t o f m a i n t a i n i n g c o m p a n y eq w p m e n t o n y o u r p r e m i s e s . T I l e b a s i c c h a r g e i s a d d e d i n t o t h e t o t a l ch a r g e f o r y o u r u s e . . 1 \ :l i n i m u m C h a r g e : I f a r a t e sc h e d u l e l i s t s a min U 1 1 l U T I c h a r g e WI l l b i l l a t l e a s t t h a t a m o u n t e a c h m o n t h , e v e n i f t h e a c t u a l c h a r g e s f o r yo u r u s e w e r e l e s s t h a n t h a t a m O l m t . T h e m i n i n l l U T I c h a r g e , l i k e t h e b a s i c ch a r g e , i s d e s i g n e d t o h e l p p a y b a s i c c o s t s o f k e e p i n g e l e c t r i c i t y a v a i l a b l e to y o u . Ki l o w a t t H o u r ( K w h ) : T h e m e a s u r e u s e d t o d e t e m l i n e ho w m u c h el e c t r i c i t y i s u s e d . T I l e k i l o w a t t h o u r s o n y o u r b i l l e q u a l t h e r a t e o r s p e e d of u s e ( k i l o w a t t s ) x t h e l e n g t h o f t i m e ( h o l O ' s ) e l e c t r i c i t y w a s u s e d . O n e ki l o w a t t h o u r e q u a l s 1 0 0 0 w a t t h o u r s . B l l l 1 1 i n g a 1 0 0 w a t t l i g h t b u l b f o r te n h o u r s u s e s o n e k i l o w a t t h o u r o f e l e c t r i c i t y . R u n n i n g a 5 0 0 0 w a t t ( 5 ki l o w a t t ) m y e r f o r t w o h o u r s u s e s 1 0 k i l o w a t t h o u r s . Mu l t i f a c t o l " : E a c h e l e c t r i c m e t e r h a s i t s o w n m u l t i fa c t o r . M e t e r s wh i c h c o l m t e a c h k i l o w a t t h o u r h a v e a m u l t i f a c t o r o f I . M e t e r s w h i c h co l m t k i l o w a t t h o u r s b y t e n s h a v e a m u l t i f a c t o r o f 1 0 . O t h e r c o m m o n mu l t i f a c t o r s a r e 4 0 , 1 2 0 , a n d 2 4 0 . Y o u r b i l l i n d i c a t e s t h e m u l t i f a c t o r f o r yO l O ' m e t e r . De m a n d : D e m a n d i s a n o t h e r w o r d f o r t h e ra t e o r s p e e d a t w h i c h el e c t r i c i t y i s u s e d . I t i s m e a s u r e d i n k i l o w a t t s ( K w s ) . M o s t r e s i d e n t i a l ac c o u n t s u s e e l e c b i c i t y a t a l o w r a t e a n d d o n o t h a v e d e m a n d m e t e r s . Ac c o u n t s \ \ i u c h r e q u i r e a h i g h r a t e o f e n e r g y a t c e r t a i n t i m e s a r e me a s u r e d a n d b i l l e d f o r t h e i r d e m a n d ( k i l o w a t t s ) a s w e l l a s f o r t h e i r t o t a l ki l o w a t t h o u r u s e . G e n e r a l l y s p e a k i n g , d e m a n d m e t e r s a r e p r e s e n t o n co m m e r c i a l a n d i n d u s t r i a l a c c o u n t s o n l y . I f d e m a n d i s b e i n g m e a s u r e d an d c h a r g e d o n a n a c c O l U 1 1 , it w i l l b e c l e a r l y s t a t e d o n m o n t h l y b i l l s . Re s i d e n t i a l S e r v i c e Ra t e S c h e d u l e 1 Fo r s e r v i c e s u p p l i e d t h r o u g h o n e m e t e r f o r d o m e s t i c u s e i n a n in d i v i d u a l r e s i d e n c e . Mo n t h l y C h a r g e $4 . 05 2 5 5 06 1 5 6 Ex a m p l e : If y o u u s e d 1 5 0 0 k i l o w a t t h o u r s o f e l e c b i c i t y , y o u r b i l l w o u l d b e ca l c u l a t e d l i k e t h i s : Ba s i c C h a r g e $ 4 . 05 2 5 5 x 6 0 0 K w h s 31 . 5 3 06 1 5 6 x 9 0 0 K w h s 55 . 4 0 Ch a r g e f o r 1 5 0 0 K w h s $9 0 . Ab o v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c / l e d u l e s : Sc h e d l l i e 59 (R e s i d e n t i a l Fa m l E n e r g J ' R o t e A d j l l S t m e n / ) $0 . 0 . 0 . 2 5 2 c r e d i t 1 c . l ' h . Sc h e d u l e 65 (T e m p o r O l Y R n t e A d j l l s t m e n / ) c r e d i t $ o . . o.o . o . 9 J i 1 o v h Sc h e d u l e 66 (T e m p o r w y P o w e r C o s t A d j l l s t m e l l l ) Fi r s t 6 0 . 0 . k w h s : $ o . . o. o . 9 3 9 / / ' : " , h Ov e r 6 0 . 0 . / ' : w h s : $ o . . o. I 0 9 2 / / ' : w h Sc h e d u l e 91 (E n e r g y E f f i c i e n c y R i d e r A d j l l s t m e n t ) $0 . 0 0 1 o . 4 / k w / 1 Op t i o l l a l S e a s o l l a l " ' / 0 I l t h 6 ' C h a r g e : A $ 4 . 00 m o n t h l y c h a r g e s h a l l a p p l y t o c u s t o m e r s w h o c l o s e t h e i r a c c o u n t on a s e a s o n a l o r i n t e m u t t e n t b a s i s , p r o v i d i n g n o e n e r g y u s a g e o c c u r s du r i n g a n e n t i r e m o n t h l y b i l l i n g c y c l e w h i l e t h e an 1 O u n t i s c l o s e d . (% ) Ba s i c C h a r g e pe r K w h f o r t h e f i r s t 6 0 0 K w h s pe r K w h f o r a l l a d d i t i o n a l K w h s Ge n e r a l S e n ' i c e No l i - Re s i d e n t i a l R a t e S c h e / I I / l e Fo r g e n e r a l s e r v i c e s u p p l i e d t h r o u g h a s i n g l e k i l o w a t t - ho u r m e t e ~ Mo n t h l ) ' C h a r g e Ba s i c C h a r g e En e r g y C h a r g e De m a l l d C h a r g e No c h a r g e f o r t h e f i r s t 2 0 K w s $3 . 50 p e r K w f o r a l l a d d i t i o n a l K w s (M i n i m u m C h a r g e i s t h e d e m a n d c h a r g e , b u t l I o t l e s s t h a n $ 6 . fo r s i n g l e p h a s e s e r v i c e , a n d $ 1 3 . 10 f o r 3 - ph a s e s e r v i c e . ) Ex a m p l e : If y o u u s e d 8 1 0 0 K w h s a n d h a d a d e m a n d 00 0 K w s yo u r b i l l w o u l d b e c a l c u l a t e d l i k e t h i s : Ba s i c C h a r g e $ 6 . 07 9 7 1 x 8 1 0 0 K w h s = Ch a r g e f o r 8 1 0 0 K w h s $0 . 00 x 2 0 K w s 0 0 . $3 . 50 x 1 0 K w s Ch a r g e f o r 3 0 K w s $ 3 5 . To t a l c h a r g e f o r s e r v i c e = $ 6 8 6 . Ab o v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c h e d u l e s : Sc h e d u l e 65 (T e m p o r m y R a t e A d j u s t m e n t ) c r e d i t $ 0 . 00 1 2 4 / k w h Sc h e d u l e 66 (T e m p o r m y P o w e r C o s t A d j u s t m e n t ) $ 0 . 01 3 9 1 / 1 . . : w h Sc h e d u l e 91 (E n e r g y E f f i c i e n c y R i d e r A d j u s t m e n t ) $0 . 00 1 4 0 / k w h . Re s / d e l l l i l l i R a t e S c h e d u l e Fo r g e n e r a l s e r v i c e s u p p l i e d t h r o u g h o n e m e t e r , w h i c h i s us e d f o r m u l t i p l e f a m i l y d w e l l i n g s , f a n T I S o r ou t b u i l d i n g s u c h a s sh o p s o r g a r a g e s . Mo n t h l y C h a r g e Ba s i c C h a r g e En e r g y C h a r g e De m a n d C h a r g e No c h a r g e f o r t h e f i r s t 2 0 K w s $3 . 50 p e r K w f o r a l l a d d i t i o n a l K w s (M i n i m u m C h a r g e i s t h e d e m a n d c h a r g e , b u t n o t l e s s t h a n $ 6 . 0. 0 fo r s i n g l e p h a s e s e r v i c e , a n d $ 1 3 . 10 f o r 3 - p h a s e s e r v i c e . ) Ex a m p l e : If y o u u s e d 8 1 0 0 K w h s a n d h a d a d e m a n d o f 3 0 K w s yo u r b i l l w o u l d b e c a l c u l a t e d l i k e t h i s : Ba s i c C h a r g e $ 6 . 07 7 1 9 x 8 1 0 0 K w h s = 62 5 . Ch a r g e f o r 8 1 0 0 K w h s $0 . 00 x 2 0 K w s 0 0 . $3 . 50 x 1 0 K w s Ch a r g e f o r 3 0 K w s To t a l c h a r g e f o r s e r v i c e = $ 6 6 6 . Ab o v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c h e d u l e s : Sc h e d u l e 59 (R e s i d e n t i a l Fa r m E n e r g y R a t e A d j u s t m e n t ) $0 . 00 2 5 2 c r e d i t / k w h . Sc h e d u l e 65 (T e m p o r a r y R a t e A d j u s t m e n t ) c r e d i t $ 0 . o. 0 1 2 4 / k w h Sc h e d u l e 66 (T e m p o r a r y P o w e r C o s t A t l j u s t m e n t ) $ 0 . 01 3 9 1 / k w h Sc h e d u l e 91 (E n e r g y E f f i c i e n c y R i d e r A d j u s t m e n t ) $o . . 00 1 4 0 / k w h . $6 . 07 9 7 1 p e r K w h $6 5 1 . 6 5 $6 . 07 7 1 9 p e r K w h $6 3 1 . 2 4 La r g e G e n e r a l S e n ' i c e No l l - Re s i / i e l l t i a l R a t e S c h e d u l e 2 1 Fo r l a r g e g e n e r a l s e r v i c e s u p p l i e d t h r o u g h o n e m e t e r i n s t a l l a t i o n . Mo m " ' y C I I I / r g e En e r g y C h a r g e De m a l / l l C I I I / r g e $2 2 5 . 00 t o r f i r s t 5 0 K w s o r l e s s $2 . 75 p e r K w f o r e a c h a d d i t i o n a l K w Po w e r F a c t o r A d j u s t m e n t Wh e r e c u s t o m e r s k i l o w a t t d e m a n d i s 5 0 K w o r m o r e a n d cu s t o m e r s m a x i m u m 1 5 m i n u t e r e a c t i v e k i l o v o l t a m p e r e s de m a n d f o r t h a t m o n t h i s i n e x c e s s o f 6 0 p e r c e n t o f t h e K w de m a n d , c l i s t o m e r w i l l p a y $ . 25 f o r e a c h r e a c t i v e k i l o v o l t am p e r e o f e x c e s s . T h e r e a c t i v e k i l o v o l t a m p e r e d e m a n d m a y b e de t e r m i n e d b y p e r m a n e n t l y i n s t a l l e d i n s t r u m e n t s o r p e r i o d i c te s t s . Pr i m a l ) ' V o l t a g e Di S C O l l l l t 20 p e r K w i f s e r v i c e i s a t I I k v ( w y e g r o u n d e d ) o r h i g h e r (M i n i m u m C h a r g e i s $ 2 2 5 . 00 . ) Ex a m p l e : If y o u u s e d 2 4 00 0 K w h s a n d h a d a d e m a n d o f 6 5 K w s yo u r b i l l w o u l d b e c a l c u l a t e d l i k e t h i s : 05 0 2 2 x 2 4 00 0 K w h s $ 1 . 2 0 5 . Ch a r g e f o r 2 4 00 0 K w h s 1 20 5 . Ch a r g e f o r 5 0 K w s 2 2 5 . $2 . 75 x 1 5 ( a d d i t i o n a l K w s ) 41 . 2 5 Ch a r g e f o r 6 5 K w s $2 6 6 . To t a l c h a r g e $ 1 47 1 . 5 3 Ab o v e r a t e s i n c l u d e t h e e f f e c t s o f t h e f o l l o w i n g s c h e d u l e s : Sc h e d u l e 65 (T e m p o r a r y R a t e A d j u s t m e n t ) c r e d i t $0 . 00 0 8 5 / k w h Sc h e d u l e 66 (T e m p o r a r y P o w e r C o s t A d j u s t m e n t ) $0 . o.J O 1 1 / k w h Sc h e d u l e 91 (E n e r g y E f f i c i e n c y R i d e r A d j u s t m e l 1 l ) $O . OO J O O / k w h . (N o t i c e : N e i t h e r p o w e r f a c t o r a d j u s t m e n t n o r p r i m a l ) ' v o l t a g e di s c o l l n t i s p r e s e n t o n t h i s s a m p l e b i l l . ) Re s i d e l l t i a l R a t e S c h e d l l i e Fo r l a r g e g e n e r a l s e r v i c e s u p p l i e d t h r o u g h o n e m e t e r i n s t a l l a - ti o n f o r m u l t i p l e f a m i l y d w e l l i n g s o r f a r m s . Mo l l t h l y C h a r g e En e r g y C h a r g e De m a l / l l C h a r g e $2 2 5 . 00 t o r f i r s t 5 0 K w s o r l e s s $2 . 75 p e r K w f o r e a c h a d d i t i o n a l K w Po w e r F a c t o r A t / j u s t m e l l t Wh e r e c u s t o m e r s k i l o w a t ( d e m a n d i s 5 0 K w o r m o r e a n d cu s t o m e r s m a x i m u m 1 5 m i n u t e r e a c t i v e k i l o v o l t a m p e r e s de m a n d f o r t h a t m o n t h i s i n e x c e s s o f 6 0 p e r c e n t o f t h e K w de m a n d , c u s t o m e r w i l l p a y $ . 25 f o r e a c h r e a c t i v e k i l o v o l t am p e r e o f e x c e s s . T h e r e a c t i v e k i l o v o l t a m p e r e d e m a n d m a y b e de t e r m i n e d b y p e r m a n e n t l y i n s t a l l e d i n s t r u m e n t s o r p e r i o d i c te s t s . Pr i m a l ) ' V o l t a g e D i s c o u l l t 20 p e r K w i f s e r v i c e i s a t I I l e v (w y e g r o u n d e d ) o r h i g h e r . (M i n i m u m C h a r g e i s $ 2 2 5 . 00 . 05 0 2 2 p e r K w h 04 7 7 0 p e r K w h (C o n t i n u e d o n r e v e r s e . Extra Large General Service Rate Schedule 121 Monthly Rate $238.33 Minimum Charge, plus 30633 per therm for first 500 thenns 77644 per therm for the next 500 thenns 68422 per therm for the next 9000 therms 66731 per therm for additional therms Minimum charge is: $238., plus the adjustments from schedules 150 155 and 191, unless a higher minimum is required under contract to cover special conditions. Example: If you used 12000 therms of gas your bill would be calculated like this: Minimum Charge = $238. $.30633x500thenns = $153.77644 x 500 = $388.68422 x 9000 = $6 157.66731 x 2000 $133462 Charge for 12000 thenns = $8 272. Above rates include the effects of the following schedules: Schedule 150 (Purchase Gas Cost Adjustment) $0.27 186/therm Schedule 155 (Gas Rate Adjustment) $0.03093/therm Schedule 191 (Energy Efficiency Rider Atijustment) $0.00354/therm Example for Minimum Use Customer (Less than 500 therms per month) If you had used 400 thenns of gas, your bill would be calculated as follows: Minimwn charge for use ofless than 500 thenns = $238. Sched 150 rate per thenn: $ 0.27186 X 400 Sched 155 rate per thenn: $ 0.03093 X 400 Sched 191 rate per therm: $ 0.00354 X 400 Total Charge for service thenns = $108. thenns $12.37 thenns 11&$360. Customers served under Schedules 101 and 111 are eligible for service under either Schedule. If you consistently use over 200 therms each month, you probably should be served under Schedule III. Other- wise your bill will be less under Schedule 10 I. If you take service under either of these Schedules, and you believe your bill would be consider- ably less by taking service under the other Schedule for an entire year please contact one of our customer service representatives at the office shown on your bill. Rate Schedules 112, 122, 131, 132, 146 and 148 are available, under contract, to large and extra-large gas customers. They are not explained here because of their limited application. If you have further questions, please contact one of our customer service representatives at the office shown on your bill. IDGAS 1234.1 00312700 (!J) How to Calculate Natural Gas Bills for Idaho Customers PLEASE NOTE If the days of service shown on your bill are for less than or more than 35 days, your bill may have been prorated. In this case the following calculations cannot be used calculate your monthly bill exact/yo If you notice a dramatic change In your billing, up or down please contact our customer service department immediately. Errors In billing may result In adjustment (backbilling or refund) of your account up to three years. Rates effective October 3, 2003 About Your Avista Utilities Gas Rates and Bill Each year Avista Utilities provides rate schedule information and an explana- tion of billing procedures to help our customers understand how their bills are calculated. If you wish to calculate your monthly bill: 1. Find the number oftherms you used this month. Your bill shows them under metering information. 0 Subtract your previous meter reading from your present meter reading. 0 Multiply the difference by the multifactor shown for your meter. 0 This is your use for the period. Compute the charges for it by using the rate schedule shown for your meter on your bill. 2. Find your rate schedule in this pamphlet. Your bill identifies the rate schednle each meter is billed under. 3. Compute the charges for your use, following the steps outlined for your rate schedule. For your convenience, the energy charges already include the effect of Schedule 150 (Purchase Gas Cost Adjustment), Schedule 155 (Gas Rate Adjustment), and Schedule 191 (Energy Efficiency Rider Adjustment), The rates for these schedules are stated at the end of each rate schedule where applicable. 4. After calculating the charge for your natural gas use, figure and add any city taxes which you pay on gas. They also are identified on your monthly bill. City Tax Rates The current tax rates in Idaho towns to which Avista Utilities provides natural gas are: Village ofBonners Ferry City ofCoeur d'Aiene City of Dover City of Hauser City of Hayden Lake City of Kootenai City of Lewis ton City of Moscow City of Mullan CityofPonderay City of Post Falls City ofRathdrum City of Sand point City of Wallace Explanation of Terms Basic Charge: Customers billed under some rate schedules are charged a fee which helps to pay the basic costs which are a natural part of keeping gas available to all our customers, Examples include meter reading and billing costs and the cost of maintaining company equipment on your premises. The basic charge is added into the total charge for your use. Minimum Charge: If a rate schedule lists a minimum charge we will bill at least that amount each month, even if the actual charges for your use were less than that amount. The minimum charge, like the basic charge, is designed to help pay basic costs of keeping gas available to you. Therms: Your use of gas is billed in units called thenns. One thenn equals the heating capacity of approximately 100 000 matches. Multifactor: Your gas meter measures gas in cubic feet. The heating ca- pacity of a cubic foot of gas varies depending on what source we get it from. In order to bill you only for the heating capacity which your gas provides, we use a multi factor to convert cubic feet into them,s. The multifactor varies with differ- ences in the grade of gas we can provide to you. (f) General Service Rate Schedule 101 Monthly Charge $3.28 Basic Charge, plus $ . 77716 per thenn Example: If you used 47 therms of gas your bill wonld be calcnlated like this:Basic Charge $ 3.77716 x 47therms J.Q.JJ.Chargefor47therms $39. Above rales include the effects oflhe following schedules: Schedule 150 (Purchase Gas Cost Adjustment) SO,27186/therm Schedule 155 (Gas Rate Adjustment) SO.03093/therm Schedule 191 (Energy efficiency Rider Adjustment) SO. 00426/therm Large General Service Rate Schedule 111 Monthly Rate $97.30 Minimum Charge, plus 30652 per therm for the first 200 therms 77663 per therm for the next 800 therms 68441 per thenn for all additional thenns Minimum charge is $97., plus the adjustments from schedules 150, 155 and 191 , unless a higher minimum is required under contract to cover special conditions. Example: !fyou used 1240 therms of gas your bill wonld be calculated like this: Minimum Charge $97. 30652 x 200 thenns $61.3077663 x 800 $621.3068441 x240 Charge for 1240 lherms $944. Above rates include the effects of the following schedules: Schedule 150 (Purchase Gas Cost Adjustment) SO.27186/therm Schedule 155 (Gas Rate Adjustment) SO.03093/therm Schedule 191 (Energy Efficiency Rider Adjustment) SO. 00373/therm Example for Minimum Use Customer (Less than 200 therms per month) If you had used 175 thenns of gas, your bill would be calculated as follows: Minimum charge for use ofless than 200 themls Sched 155 rate perthenn: $ 0.03093 X 175 Sched 150 rale per thermo $0.27186 X 175 Sched 191 rate per thermo $ 0.00373 X 175 Tolal Charge for selVice $97. thenns $5.41 thenns $47. thenns $150. (j) VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 A VU-04- IPUC Data Request 93C DATE PREPARED: WITNESS: RESPONDER: DEPARTMENT: TELEPHONE: 3/16/2004 Don Falkner Katherine Mitchell Rates (509) 495-4407 REQUEST: Please describe the underlying reasons with documentation for the increase in Salary Expense (account 920) assigned/allocated to Idaho Electric Operations in 2002. In 2001 approximately $3.7 million was assigned/allocated to Idaho Electric Operations and in 2002 approximately $4. million was assigned/allocated to Idaho Electric Operations. (Formerly Audit Request No. 86C, dated on-site September 10, 2003). RESPONSE: The 2002 corporate incentive charged to Idaho Electric Operations was approximately $762 000. (please see Attachment A.) The 2002 corporate incentive was expensed/accrued during 2002 but paid to employees during early 2003. 2001 contained no corporate incentive expense as under the terms of the corporate incentive plan in effect, no incentive was payable. This accounts for the majority of the difference between 2001 and 2002. IY E A R 12 0 0 2 To t a l U t i l i t y I n c e n t i v e A c c r u a l ( A c c o u n t 9 2 0 ) Su m o f T R A N A M T EF F E C T I V E D T E MA C DE T J O U R N EX P A N D E D D E S C 6/ 3 0 1 2 0 0 2 81 3 1 1 2 0 0 2 9/ 3 0 1 2 0 0 2 10 / 3 1 1 2 0 0 2 11 / 3 0 1 2 0 0 2 12 / 3 1 1 2 0 0 2 Gr a n d T o t a l 33 1 SJ N 0 2 AC C O U N T I N G A c n V I T U A D M I N & G E 83 2 , 13 2 . 35 3 , 63 7 . 18 5 , 76 9 . SJ N 0 3 AC C O U N T I N G A c n V I T U A D M I N & G E 35 0 , 00 0 . 34 9 , 25 0 . 69 9 , 25 0 . SJ N 0 5 AC C O U N f I N G A c n V I T U A D M I N & G E 21 7 , 11 8 . 21 7 , 11 8 . SJ N 0 7 AC C O U N f I N G A C I 1 V I T U A D M I N & G E 34 9 , 25 0 . 34 9 , 25 0 . SJ N 3 5 CL O S I N G A F T E R G R P 6 - I N C E N T R E 52 , 06 6 . 06 6 . CL O S I N G A F T E R G R P 6 - I N C E N T I V E R 48 8 , 60 6 . 48 8 , 60 6 . Gr a n d T o t a l 35 0 , 00 0 . 83 2 , 13 2 . 21 7 11 8 . 34 9 , 25 0 . 34 9 , 25 0 . 89 4 , 31 0 . 99 2 , 06 0 . YE A R 12 0 0 2 Ut i l i t y I n c e n t i v e A c c r u a l A l l o c a t e d t o E l e c t r i c ( A c c o u n t 9 2 0 ) Su m o f U T L 0 A M T EF F E C T I V E D T E MA C DE T J O U R N EX P A N D E D D E S C 6/ 3 0 / 2 0 0 2 81 3 1 1 2 0 0 2 9/3 0 1 2 0 0 2 10 / 3 1 1 2 0 0 2 11 / 3 0 1 2 0 0 2 12 / 3 1 1 2 0 0 2 Gr a n d T o t a l 33 1 SJ N 0 2 AC C O U N f I N G A c n V I T U A D M I N & G E 59 8 , 11 1 . 5 2 25 4 , 1 8 3 . 85 2 29 5 . SJ N 0 3 AC C O U N f I N G A c n V I T U A D M I N & G E 25 1 , 56 9 . 25 1 03 0 . 4 2 50 2 59 9 . SJ N 0 5 AC C O U N f I N G A c n V I T U A D M I N & G E 15 6 , 0 5 7 . 15 6 , 0 5 7 . SJ N 0 7 AC C O U N f I N G A C I 1 V I T U A D M I N & G E 25 1 , 03 0 . 4 2 25 1 , 03 0 . 4 2 SJ N 3 5 CL O S I N G A F T E R G R P 6 - I N C E N T R E CL O S I N G A F T E R G R P 6 - IN C E N T I V E R 38 8 , 61 9 . 5 3 38 8 , 61 9 . Gr a n d T o t a l 25 1 , 56 9 . 59 8 , 11 1 . 5 2 15 6 , 0 5 7 . 25 1 , 03 0 . 25 1 03 0 . 4 2 64 2 . 80 3 . 15 0 , 60 2 . Id a h o P o r t i o n o f I n c e n t i v e A c c r u a l 35 . 44 6 % $7 6 2 , 30 3 No t e YE A R 12 0 0 2 I Ut i l i t y I n c e n t i v e A c c r u a l A l l o c a t e d t o G a s ( A c c o u n t 9 2 0 ) Su m o f U T L 1 A M T EF F E C T I V E D T E MA C DE T J O U R N EX P A N D E D D E S C 6/ 3 0 1 2 0 0 2 8/3 1 1 2 0 0 2 9/ 3 0 1 2 0 0 2 10 1 3 1 1 2 0 0 2 11 1 3 0 1 2 0 0 2 12 / 3 1 1 2 0 0 2 Gr a n d T o t a l 33 1 SJ N 0 2 AC C O U N f I N G A C I 1 V I T U A D M I N & G E 15 3 , 88 6 . 65 , 39 8 . 21 9 , 28 4 . SJ N 0 3 AC C O U N f I N G A C I 1 V I T U A D M I N & G E 64 , 72 5 . 5 0 64 , 58 6 . 12 9 , 31 2 . SJ N 0 5 AC C O U N f I N G A c n V I T U A D M I N & G E 40 , 15 1 . 6 3 40 , 15 1 . 6 3 SJ N 0 7 AC C O U N f I N G A C I 1 V I T U A D M I N & G E 64 , 58 6 . 64 , 58 6 . SJ N 3 5 CL O S I N G A F T E R G R P 6 - I N C E N T R E CL O S I N G A F T E R G R P 6 - IN C E N T I V E R 99 , 98 6 . 99 , 98 6 . 33 1 T o t a l 64 , 72 5 . 15 3 . 88 6 . 40 , 15 1 . 6 3 64 , 58 6 . 64 , 58 6 . 16 5 , 38 4 . 55 3 . 32 1 . 6 5 Gr a n d T o t a l 64 , 72 5 . 15 3 , 88 6 . 40 , 15 1 . 6 3 64 , 58 6 . 64 , 58 6 . 16 5 , 38 4 . 55 3 , 32 1 . 6 5 Id a h o P o r t i o n o f I n c e n t i v e A c c r u a l 30 . 7 9 1 % $1 7 0 , 37 3 No t e DR 9 3 C & D R 9 7 B . xl s At t a c h m e n t A km - r a t e s VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho A VU-O4-01 / A VU-04- IPUC Data Request 97B DATE PREPARED: WITNES S RESPONDER: DEPARTMENT: TELEPHONE: 3/16/2004 Don Falkner Katherine Mitchell Rates (509) 495-4407 REQUEST: Please describe the underlying reasons with documentation for the increase in Salary Expense (account 1920) assigned/allocated to Idaho Gas Operations. In 2001 approximately $780 000 was allocated/assigned and in 2002 that amount increased to approximately $1 million (Audit Request No. 86C asked for similar information regarding Electric Operations). (Formerly Audit Request No. 90A, dated on-site September 10, 2003). RESPONSE: The 2002 corporate incentive charged to Idaho Gas Operations was approximately $170 000. (please see Attachment A.) The 2002 corporate incentive was expensed/accrued during 2002 but paid to employees during early 2003. 2001 contained no corporate incentive expense as under the terms of the corporate incentive plan in effect, no incentive was payable. This accounts for the majority of the difference between 2001 and 2002. YE A R 12 0 0 2 To t a l U t i l i t y I n c e n t i v e A c c r u a l ( A c c o u n t 9 2 0 ) Su m o f l R A N A M T EF F E C D V E D l E MA C DE T J O U R N EX P A N D E D D E S C 6/ 3 0 1 2 0 0 2 8/ 3 1 / 2 0 0 2 9/3 0 1 2 0 0 2 10 / 3 1 1 2 0 0 2 11 / 3 0 1 2 0 0 2 12 1 3 1 1 2 0 0 2 Gr a n d T o t a l 33 1 SJ N 0 2 AC C O U N T I N G A C T I V I T I I A D M I N & G E 83 2 13 2 . 35 3 , 63 7 . 18 5 , 76 9 . SJ N 0 3 AC C O U N T I N G A C D V \ T I I A D M I N & G E 35 0 , 00 0 . 34 9 , 25 0 . 69 9 , 25 0 . SJ N 0 5 AC C O U N T I N G A C T I V I T I I A D M I N & G E 21 7 , 11 8 , 21 7 , 11 8 . SJ N 0 7 AC C O U N T I N G A C T I V I T I I A D M I N & G E 34 9 , 25 0 . 34 9 , 25 0 . SJ N 3 5 CL O S I N G A F f E R G R P 6 - I N C E N T R E 52 , 0 6 6 . 52 , 06 6 . CL O S I N G A F f E R G R P 6 - IN C E N T I V E R 48 8 , 60 6 . 48 8 , 60 6 . Gr a n d T o t a l 35 0 , 00 0 . 83 2 , 13 2 . 21 7 , 11 8 . 34 9 , 25 0 . 34 9 , 25 0 . 89 4 31 0 . 99 2 , 06 0 . !! E A R 12 0 0 2 Ut i l i t y I n c e n t i v e A c c r u a l A l l o c a t e d t o E l e c t r i c ( A c c o u n t 9 2 0 ) Su m o f l J I L 0 A M T EF F E C D V E D l E MA C DE T J O U R N EX P A N D E D D E S C 6/ 3 0 / 2 0 0 2 8/3 1 1 2 0 0 2 9/ 3 0 1 2 0 0 2 10 / 3 1 1 2 0 0 2 11 / 3 0 1 2 0 0 2 12 1 3 1 1 2 0 0 2 Gr a n d T o t a l 33 1 SJ N 0 2 AC C O U N T I N G A C T I V I T I I A D M I N & G E 59 8 , 11 1 . 5 2 25 4 . 18 3 . 85 2 , 29 5 . SJ N 0 3 AC C O U N T I N G A C T I V I T I I A D M I N & G E 25 1 . 56 9 . 5 0 25 1 , 03 0 . 4 2 50 2 , 59 9 . SJ N 0 5 AC C O U N T I N G A C D V \ T I I A D M I N & G E 15 6 , 05 7 . 15 6 , 0 5 7 . SJ N 0 7 AC C O U N T I N G A C D V \ T I I A D M I N & G E 25 1 , 03 0 . 4 2 25 1 , 03 0 . 4 2 SJ N 3 5 CL O S I N G A F f E R G R P 6 - I N C E N T R E CL O S I N G A F f E R G R P 6 - I N C E N T I V E R 38 8 , 61 9 . 38 8 , 61 9 . Gr a n d T o t a l 25 1 , 56 9 . 59 8 , 11 1 . 5 2 15 6 , 05 7 . 25 1 , 03 0 . 25 1 , 03 0 . 4 2 64 2 , 8 0 3 . 15 0 , 60 2 . Id a h o P o r t i o n o f I o c e n t i v e A c c r u a l 35 . 44 6 % $7 6 2 , 30 3 No l e 4 YE A R 12 0 0 2 I Ut i l i t y I n c e n t i v e A c c r u a l A l l o c a t e d t o G a s ( A c c o u n t 9 2 0 ) Su m o f l J I L 1 A M T EF F E C T I V E D l E MA C DE T J O U R N EX P A N D E D D E S C 6/ 3 0 1 2 0 0 2 8/3 1 1 2 0 0 2 9/ 3 0 1 2 0 0 2 10 / 3 1 1 2 0 0 2 11 / 3 0 / 2 0 0 2 12 1 3 1 1 2 0 0 2 Gr a n d T o t a l 33 1 SJ N 0 2 AC C O U N T I N G A C D V \ T I I A D M I N & G E 15 3 , 88 6 . 65 . 39 8 . 21 9 , 28 4 . SJ N 0 3 AC C O U N T I N G A C D V \ T I I A D M I N & G E 64 , 72 5 . 64 , 58 6 . 12 9 , 31 2 . SJ N 0 5 AC C O U N T I N G A C D V \ T I I A D M I N & G E 40 , 15 1 . 6 3 40 , 15 1 . 6 3 SJ N 0 7 AC C O U N T I N G A C D V \ T I I A D M I N & G E 64 , 58 6 . 64 , 58 6 . SJ N 3 5 CL O S I N G A F f E R G R P 6 - I N C E N T R E CL O S I N G A F f E R G R P 6 - I N C E N T I V E R 99 , 98 6 . 99 . 98 6 . 33 1 T o t a l 64 , 72 5 . 15 3 , 88 6 . 40 , 15 1 . 6 3 64 , 58 6 . 64 . 58 6 . 16 5 , 38 4 . 55 3 , 32 1 . 6 5 Gr a n d T o t a l 64 , 72 5 . 15 3 , 88 6 . 40 , 15 1 . 6 3 64 , 58 6 . 64 , 58 6 . 16 5 , 38 4 . 55 3 , 32 1 . 6 5 Id a h o P o r t i o n o f I o c e n t i v e A c c r u a l 30 . 79 / % $1 7 0 , 37 3 No l e 4 DR 9 3 C & D R 9 7 B . xl s At t a c h m e n t A km - t a l e s VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho AVU-04-0ll AVU-04- IPUC Data Request Staff 119 DATE PREPARED: WITNESS: RESPONDER: DEP ARTMENT: TELEPHONE: 03/1212004 Malyn Malquist Bill Payne Internal Audit (509) 495-8749 REQUEST: An update of the list prepared April 23, 2003 that identified all reports and/or letters prepared by the Company s Internal Audit staff in 2000, 2001, 2002 and 2003 which documented areas reviewed by them. The update is to include reports and/or letters prepared after April 23, 2003 and through 2004 to date. Please have the reports and/or letters available for on-site review. RESPONSE: The attached list describes the reports for 2000-2003 and 2004 through March 12. These reports are maintained in electronic format and any report of interest will be provided on request during the on-site review. 2000 Payroll Taxes and General Ledger Centralia Steam Plant and Coal Mine Reconciliation Audit Closing Audit A vista Services PSP Contract Audit Grant County PUD Power Purchase Jackson Prairie Storage Project Audit Agreement Audit Avista Utilities Load and Resource Report Husky Fleet Parts Contract Audit Audit Interior Solutions Contract Audit Centralia Closing Audit Marriott Cafeteria Contract and Operations Centralia Fuel Supply Audit Audit Centralia Steam Plant Operating Costs Audit Confidentiality Agreement Audit Colstrip Fuel Supply - Mid Year Internet Firewall Audit Colstrip Fuel Supply - Annual SCADA Audit 2001 Electric Meter Inventory Audit Travel Operations Audit A vista Services Audit Periphonics Contract Audit Long Lake Headgates Contract Audit Investment Recovery Audit Colstrip Fuel Supply - Mid Year Colstrip Fuel Supply - Annual Colstrip Steam Plant Operating and A&G Costs Audit Douglas County PUD Power Purchase Agreement Audit Grant County PUD Power Purchase Agreement Audit Response to Staff Request No. 119 Page 2 Chelan County PUD Power Purchase Agreement Audit DSM Expenses Audit Procards Usage Audit Energy Resources Process Review and Deal Ticket Testing eTools Policy Audit Business Continuity Audit Computer Room Environmental and Physical Controls Audit Virus Protection Audit Intellectual Property and Non-disclosure Policy and Practices Audit Audited the results ofEDS' disaster recovery drill for mainframe services Termination Notification Process Audit Avista Facilities Management Project Assessment 2002 Fleet Services Audit Boulder Park KBI Contract Audit Colstrip Fuel Supply - Mid Year Colstrip Fuel Supply - Arumal Colstrip Steam Plant Operating and A&G Costs Audit Transmission Operations Audit Electronic Bill Presentation and Payment (EBPP) Review Change Management Process Audit Paystation Payment Review User-level Network Security Audit Help Desk Audit 2003 Coyote Springs Construction Contract Colstrip Fuel Supply Audit Colstrip Variable True-Up and Transportation Audits Colstrip Steam Plant Operating and A&G Costs Audits Departure Notification Audit A vista Advantage Annual IS Audit A vista Corp. Annual IS Audit A vista Energy Annual IS Audit Bank Reconciliation Review Gas Engineering Process Review Contract Audit - Mill Man Steel Change Management Follow-up Audit EDS Annual Disaster Recovery Drill Electronic Keycard Access Control System Audit 2004 (Through March 12, 2004) West ofHatwai Project Review VISTA CORPORATION RESPONSE TO REQUEST FOR INFORMATION JURISDICTION: CASE NO: REQUESTER: TYPE: REQUEST NO. Idaho AVU-04-0ll AVU-04- IPUC Audit Data Request Staff 120 DATE PREPARED: WITNESS: RESPONDER: DEP ARTMENT: TELEPHONE: 03/12/2004 Malyn Malquist Bill Payne Internal Audit (509) 495- 8749 REQUEST: Please update Company response to Audit Request No. 22 by updating the original response to include any audited financial statements, audit reports and letters between A vista s auditors and the audit committee and management in 2003 and 2004 not previously provided. (Formerly Audit Request No. 124, dated February 10 2004). RESPONSE: Staff requested an update of the Company s response to previous Audit Request No. 22, which originally asked for: All reports and/or letters stating the outcome of any federal and/or state tax return audits in 2000, 2001 , 2002 and 2003 to date and the Company s response. Provide this information for income, sales and business and occupation taxes. After reading the request further, the Company believes Staff meant to refer to previous Audit Request No. 24, which asked for: Copies of audited financial statements, audit reports and letters between Avista s auditors and the audit committee and management in 2000, 2001, 2002 and 2003. and therefore our response updates previous Audit Request No. 24. Deloitte & Touche LLP performs an annual audit of Avista Corporation. The audited financial statements and Deloitte & Touche s unqualified opinion of such for the year ended December 2003 is included with Avista s Annual Report, which will be provided with Avista s response to Audit Request No. During the period not already included in previous Audit Request No. 24, Deloitte & Touche has provided no further letters of recommendation to the audit committee or to management.