20220815Staff 12-16 to Atlanta.pdf

CHRIS BURDIN
DEPUTY ATTORNEY GENERAL
IDAHO PUBLIC UTILITIES COMMISSION
PO BOX 83720
BOISE, IDAHO 83720.0074
[phone]
IDAHO BARNO.9SIO
. r, . ,;; illi t: 50
Street Address for Express Mail:
1133I W CHINDEN BLVD, BLDG 8, SUITE 2OI-A
BOISE,ID 83714
Attorney for the Commission Staff
BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
IN THE MATTER OF THE INVESTIGATION
OF ATLANTA POWER COMPAI\Y SERVICE
AND CUSTOMER RELATIONS
CASE NO. ATL.E.22-OI
SECOND PRODUCTION
REQUEST OF THE
COMMISSION STAFF
TO ATLANTA POWER
COMPAII-Y
Staff of the Idaho Public Utilities Commission ("Staff'), by and through its attorney of
record, Chris Burdin, Deputy Attorney General, requests that Atlanta Power Company
("Company" or "Atlanta Power") provide the following documents and information as soon as
possible, but no later than MONDAY, AUGUST 22,2022.r
This Production Request is to be considered as continuing, and Atlanta Power is requested
to provide, by way of supplementary responses, additional documents that it, or any person acting
on its behalf, may later obtain that will augment the documents or information produced.
I Stuffir requesting an expedited response. If responding by this date will be problematic, please call Staff s
attorney at [phone].
SECOND PRODUCTION REQUEST
TO ATLANTA POWER
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1 AUGUST 15,2022
REQUEST NO. 12: Please provide the Company's primary contact for handling customer
inquiries and complaints. Please provide any additional contact information.
REQUEST NO. 13: Please provide the average response time when a customer must
leave a message regarding an inquiry or complaint.
REQUEST NO. 14: What is the process for customers to report outages? How will the
Company provide timely updates of outages to its customers? What improvements, if any, is the
Company making to its outage management notification?
REQUEST NO. 15: Please provide a copy of Vector Holdings, LLC articles of
incorporation.
REQUEST NO. 16: Please provide a copy of Water Right #2063
DATED at Boise,Idaho, this lQJa day of Augtst2022.
(
Chris Burdin
Deputy Attomey General
i:umisc:prodreq/atle22. lcbksk prod req 2
SECOND PRODUCTION REQUEST
TO ATLANTA POWER )AUGUST 15,2022
CERTIFICATE OF SERVICE
I HEREBY CERTIFY THAT I HAVE THIS 15TH DAY OF AUGUST 2022,
SERVED THE FOREGOING SECOI\D PRODUCTION REQUEST OF THE
CoMMISSION STAFF TO ATLANTA POWER COMPANY, IN CASE NO. ATL-E-
22-OI, BY MAILING A COPY THEREOF, POSTAGE PREPAID, TO THE
FOLLOWING:
ISRAEL RAY
ATLANTA POWER COMPANY
508 AUKLET PLACE
FAIRBANKS AK 99709
E-MAIL: israelrayl [e-mail]
GENE HAUGHT
235 WEST YUBA DRIVE
ATLANTA ID 83716
E-MAIL: psfd247 @,y ahoo.com
CHRISTOPHER R NUNEZ
MoANANEY & ASSOCIATES
I lOI RIVER ST STE 1OO
BOISE ID 83702
E-MAIL: [e-mail]
PETER J RICHARDSON
RICHARDSON ADAMS PLLC
5I5 N 27TH STREET
BOISE ID 83702
E-MAIL: [e-mail]
J" l,/r-\
SECRETARY /
CERTIFICATE OF SERVICE