20250328AVU to Staff 72 Attachment A Bundle.pdf

From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Have You Tried the Avista Mobile App?
Date: Friday,March 14,2025 12:18:41 PM
Mobile app banner
7
Dear Customer,
Download our easy-to-use mobile app to access billing and payment information, contact us,
view customer news, report electric outages, and even receive alerts for billing or outages
that impact you.
It's everything you need from the convenience of your mobile device.
Use your mobile device to download our mobile app through iTunes or Google Play store.

Read more about our Mobile App in this article: At Home with Lisa: Avista App.
Sincerely,
Avista
[e-mail] I myavista.com/connect 1 800-227-9187
This email was sent to:%%Emailaddr%%
manage preferences I unsubscribe
Avista Utilities,1411 E Mission Ave,Spokane,WA,99202
privacy policy I @%%xtyear%%Avista Utilities

From: Vollan,Kimberlv
To: Vollan,Kimberlv
Subject: [Test]:Help with your energy bills
Date: Wednesday,March 19,2025 10:27:26 PM
From: Avista Utilities <replly(@ ask.myavista.corn>
Sent: Friday, January 10, 2025 11:14 AM
To: Sheehan, Dalila <Dalila.Sheehan(@avistacorp.com>
Subject: [Test]:Help with your energy bills
Avista logo
8
Dear %FirstName%,
If you're looking for ways to catch up on your energy bills, we're here to help.

a
Avista offers these options:
• Comfort Level Billing: Spread your yearly energy costs into 12 equal monthly payments.
• Payment Arrangements: Extend your due date or split your payment over several days.
a, I
We also offer tools to help you save energy:
• DIY Videos: Learn easy ways to save energy and keep your home comfortable.
• Home Energy Audit: Get a personalized review of your home's energy use.
Community programs can help too:
Hardship Grants: Get urgent payment help without income limits.
Energy Assistance Grants: Get long-term payment help if you qualify based on income.
• Home Energy-Saving Upgrades: Get help with things like insulation, heating,water heating,windows,
sealing air and ductwork leaks, or more if you qualify based on income.
Whatever the reason, if you need help with your energy bill, call us at [phone] or visit
myavista.com/IDassistance. We want to help you find a solution.
Sincerely,
Avista
askna mvavista.com I mvavista.com/connect l 800-227-9187
®❑
This email was sent to:%%Emailaddr%%
manage preferences I unsubscribe
Avista Utilities,1411 E Mission Ave,Spokane,WA,99202
privacy policy I ©%%xtyear%%Avista Utilities

CONFIDENTIALITY NOTICE:The contents of this email message and any attachments are intended solely for the
addressee(s)and may contain confidential and/or privileged information and may be legally protected from disclosure. If you
are not the intended recipient of this message or an agent of the intended recipient,or if this message has been addressed
to you in error, please immediately alert the sender by reply email and then delete this message and any attachments.

From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Important information about Avista's Text to Pay
Date: Wednesday,March 12,2025 9:47:43 AM
Avista logo
8
Dear Customer,
Our records show that Avista's Text to Pay service has been used for your bill payment in the
past. We would like to inform you that this payment option will no longer be available starting
March 9, 2025. This will not affect any other programs or alerts you are currently enrolled in.
If your account is registered at myavista.com, you have easy access to your account, billing,
and payment information. We have included a few helpful links below.
• View Ways to Pay

• View your Alerts
• View your Enrollments
Avista also offers a Mobile App to access your account- download it from your favorite app
store.
8 8
Avista's self-service line is available anytime to manage your account and pay your bill
at [phone], or connect with a Customer Service Representative Monday- Friday from
7am-7pm, Saturday from 9am-5pm, or email [e-mail].
We apologize for any inconvenience.
Sincerely,
Avista
[e-mail] I myavista.com/connect 1 800-227-9187
al a F071
This email was sent to:%%Emailaddr%%
manage preferences I unsubscribe
Avista Utilities, 1411 E Mission Ave,Spokane,WA,99202
privacy policy I ©%%xtyear%%Avista Utilities

From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Reminder: Important information about Avista's Text to Pay
Date: Wednesday,March 12,2025 9:47:41 AM
Avista logo
B
Dear Customer,
Our records show that Avista's Text to Pay service has been used for your bill payment in the
past. We would like to inform you that this payment option will no longer be available starting
March 9, 2025. This will not affect any other programs or alerts you are currently enrolled in.
If your account is registered at myavista.com, you have easy access to your account, billing,
and payment information. We have included a few helpful links below.
9 View Ways to Pay

• View your Alerts
• View your Enrollments
Avista also offers a Mobile App to access your account- download it from your favorite app
store.
8 8
Avista's self-service line is available anytime to manage your account and pay your bill
at [phone], or connect with a Customer Service Representative Monday- Friday from
7am-7pm, Saturday from 9am-5pm, or email [e-mail].
We apologize for any inconvenience.
Sincerely,
Avista
[e-mail] I myavista.com/connect 1 800-227-9187
al a F071
This email was sent to:%%Emailaddr%%
manage preferences I unsubscribe
Avista Utilities, 1411 E Mission Ave,Spokane,WA,99202
privacy policy I ©%%xtyear%%Avista Utilities

s
f
Service at your fingertips
Download our mobile app

►.p.iru eery I.,A-M W..2e3113 UTO
Hello Dalila,
Your current Avists bill has been posted and is ready for
viewing. Sign in to view your Account Summary and
current bill.
A winlefery of your blNne hftWolon is bW" Ple.s.note 1h91 IhkL If nbl ywr
ad,mil ble
Amount due
$55.99

From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Avista"s Mobile App
Date: Friday,March 14,2025 11:26:42 AM
Mobile app banner
n
Dear Customer,
Stay informed about more than just your bill each month with our mobile app!
Download our easy-to-use mobile app to check your account balance, pay your bill, report
electric outages and get energy efficiency insights. It's everything you need from the
convenience of your smartphone.
Using your mobile device, click here to download our mobile app through iTunes or Google
Play store.

Read more about our Mobile App in this article: At Home with Lisa: Avista App.
Sincerely,
Avista
A I A In-
[e-mail] I myavista.com/connect 1 800- 227-9187
This email was sent to:%%Emailaddr%%
To ensure receipt of our email,please add our"from"address([e-mail])to your address book.
We respect your privacy.View our Privacy Policy.
Visit Manage Subscriptions to Unsubscribe from this content,or contact Avista Customer Service at(800)227-9187.
©2022 Avista Utilities.All Rights Reserved.
1411 E Mission Ave
Spokane,WA 99202
Phone:[phone]
View Preferences

From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Do you ever forget your payment?
Date: Wednesday,March 12,2025 9:31:42 AM
Auto pay banner
81
Dear Customer,
Do you ever forget your Avista payment? You can have your payment automatically
withdrawn from your checking or savings account at the same time each month by signing
up now for Avista Autopay.
It's easy! Sign up online today!
Sincerely,

Avista
n
[e-mail] I myavista.com/connect 1 800- 227-9187
This email was sent to:%%Emailaddr%%
To ensure receipt of our email,please add our"from"address([e-mail])to your address book.
We respect your privacy.View our Privacy Policy.
Visit Manage Subscriptions to Unsubscribe from this content,or contact Avista Customer Service at(800)227-9187.
©2022 Avista Utilities.All Rights Reserved.
1411 E Mission Ave
Spokane,WA 99202
Phone:[phone]
View Preferences

From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Avista"s Mobile App
Date: Wednesday,March 12,2025 10:48:43 AM
Mobile app banner
n
Dear Customer,
Download our easy-to-use mobile app to check your account balance and due dates, pay
your bill, report electric outages, and make payments.
It's everything you need from the convenience of your smartphone.
Tap here to visit our website and download the app.
Read more about our Mobile App in this article: Service at your fingertips

Sincerely,
Avista
[e-mail] I myavista.com/connect 1 800-227-9187
This email was sent to:%%Emailaddr%%
manage preferences I unsubscribe
Avista Utilities,1411 E Mission Ave,Spokane,WA,99202
privacy policy 1 @2022 Avista Utilities

Prrpw%"8M,V for Accwk It. NAMS-3070
Hello Dalila,
Your current Avtsta bill has been posted and is ready for
viewing Sion in to view your Account Summary and
current bill
A summary of yow Dilng mformaeori a below Please note thx Um n riot row
actual bra
Amount due
$116.37
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From: Avista Utilities
To: Sheehan,Dalila
Subject: [Test]:Have you tried the Avista mobile app?
Date: Wednesday,March 12,2025 11:01:41 AM
mobile app banner
Dear Customer,
Download our easy-to-use mobile app to access billing and payment information, contact us,
view customer news, report electric outages, and even receive alerts for billing or outages
that impact you.
It's everything you need from the convenience of your mobile device.
Using your mobile device, click here to download our mobile app through iTunes or Google
Play store, or simply visit your app store and search for Avista.

Read more about our Mobile App in this article: At Home with Lisa: Avista App.
Sincerely,
Avista
[e-mail] I myavista.com/connect 1 800-227-9187
This email was sent to:%%Emailaddr%%
manage preferences I unsubscribe
Avista Utilities,1411 E Mission Ave,Spokane,WA,99202
privacy policy I @%%xtyear%%Avista Utilities

1
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Looking for energy bill assistance?
We have options.
Avista has a variety of ways to help you with your bill. One of those options is
bill assistance for income-qualified customers and those experiencing financial
hardship. Please call us at 800-227-9187 to discuss how we may be able to help.
BILLING OPTIONS PAYMENT OPTIONS
Comfort Level Billing smooths out the Payment Arrangements can be made
seasonal highs and lows of energy bills by on an individual basis for those in need.
dividing yearly usage into 12 equal monthly Give us a call or login to our website at
payments. Your account must be in good myavista.com to make payment
standing with at least 12 months of usage arrangements online.
history to qualify for this program.
Auto Pay automatically withdraws your
Preferred Due Date can help align Avista payment from your checking
the billing due date with payday. We may or savings account each month or
be able to adjust the payment due date, charges your debit or credit card.
depending on account status and specific
situation (some restrictions apply). FINANCIAL HELP
Energy Assistance Grants, such as Project
Paperless Billing lets you receive Share, are available to residential customers
your bills via e-mail and set due-date who meet the eligibility guidelines.These
reminders and other notifications. funds are distributed to qualifying customers
through local community agencies.
Visit myavista.com/assistance to find
your local Community Action office.
(See additional information on back.)

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OTHER WAYS TO HELP MANAGE YOUR ENERGY BILL
Online Energy-Management Tools Energy Efficiency is an important part of
can make accessing billing and energy managing energy costs for both the short
information fast and simple. Online and long terms. Avista offers energy-
customers have a variety of tools at their efficiency tips, rebates and information
fingertips and it's easy to sign up. Sign into on making homes as efficient as
your online account at myavista.com. possible at myavista.com/waytosave.
Bill and Usage Insights provides energy- Avista Outreach includes our Energy
saving tips and helps explain what could Resource Van that travels to areas
be impacting your most recent bill—find throughout Washington and Idaho
it on the Compare Your Bills page. distributing energy-conservation materials.
Energy and Savings Profile takes it one Visit myavista.com/outreach
step further for a more comprehensive to see if there is an event near you.
energy analysis and a complete list of ways
to save energy. By completing the Energy
Profile,you'll see a more precise breakdown
of how your energy is being used. Sign into
your online account at myavista.com.
Bill Comparison shows any bill compared
to previous bills and identifies how bills
are impacted by weather and the number
of days in the billing period. Sign into
your online account at myavista.com.
©2020 AVISTA CORPORATION.ALL RIGHTS RESERVED. ,
09/20

Applying for Assistance in Idaho
11
If you would like to obtain assistance with paying your
bill, start by calling Avista at 800-227-9187 to discuss
how we may be able to help.
You also can speak with one of our local community
action partners.,
Benewah County..............................................[phone]
Bonner County .................................................[phone] 14 Call today! See back for assistance options.
Boundary County.............................................[phone] ►.
Clearwater County...........................................[phone]
Idaho Count 208 983-0437
Kootenai County..............................................[phone]
Latah County ....................................................[phone]
s�►
Lewis County....................................................[phone]
Nez Perce County.............................................[phone]
Shoshone County.............................................[phone]
To complete an online application for energy assistance,
visit idaholiheap.org.
4
Idaho 2-1-1 CareLine provides a database of free or low-cost \ �
programs and services. Visit their website at 211.idaho.gov
or call 2-1-1.
Idaho Housing & Finance Association provides rental _
andutility assistance. Call 855-452-0801 or go to r
idahohousing.com/covid-19.

Energy-Management Tools Bill-Assistance • •
If you need assistance with your energy bill, let Avista
and our Community Action Partners help. We have
s , convenient options that can help you manage your bill,
plus financial assistance is available for income-qualified
customers and those experiencing financial hardship.
Comfort Level Billing smooths out the seasonal highs and
j /''►. lows of energy bills by dividing yearly usage into 12 equal
monthly payments.*
Preferred Due Date can help align the billing due date with
payday. We may be able to adjust the payment due date,
depending on account status and specific situation.*
Sign in to your online account at myavista.com Paperless Billing lets you receive your bills via e-mail and set
to access these energy-management tools. due-date reminders and other notifications.
Bill and Usage Insights shows what impacted your most Auto Pay automatically withdraws your Avista payment from
recent bill and offers energy-saving tips. Find it on the Compare your checking or savings account each month or charges your
Your Bills page. debit or credit card.
Energy and Savings Profile provides a comprehensive Payment Arrangements can be made on an individual
breakdown of your energy use at home and lists all the ways basis for those in need.
to save.
Energy Assistance Grants, such as Project Share, are available
Bill Comparison lets you compare previous bills and identifies to residential customers who meet the eligibility guidelines.
how bills are impacted by weather and number of days in a Funds are distributed through local community agencies.
billing period.
Energy-Efficiency tips, rebates and information on
making homes as efficient as possible can be found at
myavista.com/waytosave.
Avista Outreach includes our Energy Resource Van that travels
around North Idaho distributing energy-conservation materials.
Visit myavista.com/outreach to look for an event near you. *Some restrictions may apply.

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Helping you is
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When budgeting for energy needs becomes challenging, Avista has
options.
• Bill Payment Options such as Comfort Level Billing to
even out your energy bill's seasonal highs and lows;
• Bill Assistance through local community action agencies;
• Senior Outreach educational workshops to learn how
to conserve and use energy efficiently;
• Referrals to local agencies for assistance;
• Dedicated customer service representatives to help
with medical or family crisis situations;
• Online Tools to help you with your home
energy management.
For more information, please call [phone]
or visit myavista.com/senior.

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Looking energy
bill i n ass sta ce .
We have options.
Avista partners with community agencies to provide financial assistance,
plus we offer other services to help you manage and pay your bill.
• Energy Assistance Grants are • Payment Arrangements can be
available for income-qualified made on an individual basis for
residential customers. Contact your those in need.
local community action agency to • Friendly Customer Service to assist
see if you qualify for bill assistance. with energy needs when medical or
• Comfort Level Billing divides emergency situations occur.
yearly energy costs into 12 equal • Online Tools to help manage
and predictable monthly payments. your home energy use.
• Preferred Due Date helps align your
bill's due date with your payday.
To learn more, please call [phone]
or visit myavista.com/senior

Looking for energy
bill assistance?
We have options.
Avista partners with community agencies to
provide financial assistance, plus we offer other
services to help you manage and pay your bill.
• Energy Assistance Grants are available
for income-qualified residential customers.
Contact your local community action agency
to see if you qualify for bill assistance.
• Comfort Level Billing divides yearly
energy costs into 12 equal and predictable
monthly payments.
• Preferred Due Date helps align
your bill's due date with your payday.
• Payment Arrangements can be made
on an individual basis for those in need.
• Friendly Customer Service to assist with
energy needs when medical or emergency
situations occur.
• Online Tools to help manage your
home energy use.
To learn more, please call [phone]
or visit myavista.com/senior

Where to get help
If you need assistance with your bill, give us a call at
[phone] to learn how we may be able to help.
Your local community action agency may also have Need help with
financial assistance options available. Contact them
directly to learn more. your energy •
ill?
Benewah County..............................................[phone]
Bonner County .................................................[phone]
Boundary County.............................................[phone] Visit myavistaxom/assistance •
Clearwater County...........................................[phone] call us today • options.
Idaho County....................................................[phone]
Kootenai County..............................................[phone]
Latah County ....................................................[phone]
Lewis County....................................................[phone]
Nez Perce County.............................................[phone] ,
Shoshone County.............................................[phone]
Idaho 2-1-1 CareLine provides a database of free or low-cost
programs and services. Visit their website at 211.idaho.gov ■
or call 2-1-1.
Idaho Housing & Finance Association provides rental
andutility assistance. Call [phone] or go to
idahohousing.com.
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Understanding your energy use Billing options
Comfort Level Billing evens out the seasonal highs and
lows of your bill by dividing your yearly energy use into
equal monthly payments.*
Preferred Due Date can help adjust your billing due date to
better align with your payday.*
Paperless Billing lets you receive your bills via e-mail so you
don't have to wait for paper mail delivery.
Billing Alerts will notify you when you have a new bill and
Sign in to your online account at myavista.com when a payment is due or past due. You can choose to receive
to access these energy-management tools. alerts via text message or email.
Budget Alerts can help you avoid the surprise of a high bill.
View Your Usage shows your monthly billed You'll receive an alert if your monthly bill amount is expected
usage and dollar amount, as well as the average to exceed the dollar amount you specify. Get alerts via text
temperature outside, for a time period you specify. message or email.
Energy Manager provides further insights into how your home
is using energy, so you can make decisions on what to adjust.
Compare Your Bills lets you compare previous bills month over
month or year over year. You'll see usage estimates for various Payment options
equipment in your home and receive helpful energy-saving tips.
Auto Pay automatically withdraws your Avista payment from
your checking or savings account each month or charges your
Ways to save energy
debit or credit card.
Payment Arrangements can help spread out your balance
Low-Cost/No-Cost Energy Saving Tips can help lower your due, so you can take care of it in a timeframe that works
usage and make your home more comfortable. Find ideas and better for you.*
easy DIY how-to videos at myavista.com/energytips. Energy Assistance Grants including emergency and hardship
Money-Saving Rebates can help make your next energy- grants like Project Share, may be available to those who qualify.
efficient home upgrade more affordable. See all of our rebates Funding is distributed through local community action agencies.*
at myavista.com/getrebates. *some restrictions may apply

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Need help with
your energy bills?
We're here for you.
Avista works with community agencies in your area to provide financial
assistance for energy costs. Plus, we offer other services to help you
manage your energy usage and pay your bill.
• Comfort Level Billing divides yearly energy • My Energy Discount(Washington only) offers
costs into 12 equal and predictable ongoing monthly bill discounts to income-
monthly payments. qualified customers in Washington.
• Payment Arrangements can be made on • Home Improvement Services to help
an individual basis for those in need. reduce energy usage may be available to
• Preferred Due Date helps align your bill's income-qualified customers. Contact your local
due date with your payday. community action agency to learn more.
• Hardship Grants may be available to • Friendly Customer Service to assist with
help with urgent needs. Contact your local energy needs when medical or emergency
community action agency for options. situations occur.
• Energy Assistance Grants may be available • Energy-Saving Tips and Tools are available
to income-qualified customers. Contact your on our website to help you manage your home
local community action agency to see if energy usage.
you qualify.
To learn more, please call [phone]
or visit myavista.com/senior

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Need help with
your energy bills?
We're here for you.
Avista works with local community agencies to
provide financial assistance for energy costs.
Plus,we can help you manage your energy
usage and monthly payments. Some programs
are income qualified.
• Comfort Level Billing
(Bills averaged over 12 months)
• Payment Arrangements
• Preferred Due Date
• Hardship Grants
• Energy Assistance Grants
• My Energy Discount(Washington only)
• Home Improvement Services
(Energy efficiency)
• Energy-Saving Tips and Tools
• Friendly Customer Service
To learn more, please call [phone]
or visit myavista.com/senior