20250321Comments_1.pdf

From: Yao Yin
Sent: Friday, March 21, 2025 2:28 PM
To: secretary; [e-mail]; [e-mail];
[e-mail]; [e-mail]
Subject: Re: comments for Veolia General Rate Case
Hi Commission Secretary,
Sorry I forgot to include the following information in the last email:
Commenter's name:Yao Yin
Address: 406 W Howe St, Boise, ID, 83706.
Case No. VEO-W-24-01.
I'm also attaching the original comments again because I'm copying Veolia on the email.
Thanks,
Yao
From: Yao Yin
Sent: Friday, March 21, 2025 12:39 PM
To: secretary
Subject: comments for Veolia General Rate Case
Hello, Commission Secretary,
I would like to submit public comments in Veolia's General Rate Case (Case No. VEO-W-
24-01), as a concerned citizen. Please see my comments attached.
Thankyou!
Yao Yin
1

Comments for VEO-W-24-01
Yao Yin
As a concerned citizen, I would like to submit the following comments in Case No. VEO-
W-24-01 (Veolia's General Rate Case). Because the issues I have experienced are common
issues that other ratepayers may experience as well, I hope the Commission can resolve them
through a rulemaking process.
Background
My exterior water line started leaking seriously on April 28, 2024, at a speed 500 gallons
per hour for many hours. See Appendix 1. Veolia didn't inform me of the leakage until January
6, 2025, through a phone call. See Appendix 2. I replaced the exterior water pipe on January 7,
2025, which stopped the leakage. See Appendix 3. Between April 28, 2024, through January 6,
2025, the water had been leaking for 24 hours a day, 7 days a week. Appendix 4 and Appendix 5
compares the water usage during the leakage period to the water usage of the same period one
year prior in dollars and in CCF, respectively.
On March 6, 2025, I applied for Veolia's Leak Adjustment Credit. On March 13, 2025,
Veolia notified me that the Company will only provide a credit of$107.64 based on the last
billing period of November 1, 2024, through January 2, 2025. See Appendix 6. On March 19,
2025,Veolia further explained how the credit of$107.64 was calculated. See Appendix 7.
Specifically, (133-6)/2*water rate=$107.64, where 133 is the total water usage in CCFs
for the billing period of November 1, 2024, through January 2, 2025; 6 is the 3-year
average of water usage in CCFs for the same time period at the property.
Issues
First,Veolia failed to utilize its Advanced Metering Infrastructure ("AMI") technology to
inform me of the leak in a timely manner. Veolia has technological capabilities, such as the AMI
meter on my property, to detect the leak as soon as it occurs. Notifying me of the leak 8 months
after it started indicates that the Company has not put the AMI technology to best use. As Veolia
stated in Case No. VEO-W-22-02, "AMI meters are installed to remotely collect volumetric
readings for the purpose of volumetric billing and customer leak detection." Thompson, Di-Reb
at 5 and 6. Investing in a technology without using it,Veolia is wasting ratepayers'money.
2

Therefore, I recommend that the Commission establish rules to require Veolia to utilize the
function of AMI technology for customer leak detection and inform customers of the leak within
a reasonable timeframe.
Second, the method for calculating my adjustment credits is not reasonable. Because
Veolia failed to utilize its AMI technology to inform me of the leak in a timely manner, I believe
the Company should provide credits for the entire leak period(April 28, 2024, through January
6, 2025), instead of the last billing period(November 1, 2024, through January 2, 2025), and
calculate credits that result in a final bill of 3-year average usage on the property after the
adjustment.
Third, the "Leak Adjustment Credit"program lacks visibility and transparency. Many
ratepayers who experience leakage are not aware of the existence of the program. Also, the
method used to calculate adjustment credits and the rationale behind the method lack
transparency. I recommend that the Commission require Veolia to include relevant information
in its tariff"Veolia Water Idaho, Inc. Rate Schedules: Rules and Regulations Governing the
Rendering of Water Service and Water Main Extensions", which is posted on the Commission's
website'.
1
https://puc.idaho.gov/FiLeroom/PublicFiles/WATER/VEO/General/OTariff/Veolia%20Water%20Idaho%201 nc.p
df
3

Appendix 1
Meter Start Date End Date Water Consumption Gallons Data Flag
86584135 4/28/2024 0:00 4/28/20241:00 37.4 OK
86584135 4/28/20241:00 4/28/2024 2:00 14.96 OK
86584135 4/28/2024 2:00 4/28/2024 3:00 7.48 OK
86584135 4/28/2024 3:00 4/28/2024 4:00 37.4 OK
86584135 4/28/2024 4:00 4/28/2024 5:00 37.4 OK
86584135 4/28/2024 5:00 4/28/2024 6:00 7.48 OK
86584135 4/28/2024 6:00 4/28/2024 7:00 7.48 OK
86584135 4/28/2024 7:00 4/28/2024 8:00 7.48 OK
86584135 4/28/2024 8:00 4/28/2024 9:00 7.48 OK
86584135 4/28/2024 9:00 4/28/202410:00 0 OK
86584135 4/28/202410:00 4/28/202411:00 7.48 OK
86584135 4/28/202411:00 4/28/202412:00 7.48 OK
86584135 4/28/202412:00 4/28/202413:00 7.48 OK
86584135 4/28/202413:00 4/28/202414:00 0 OK
86584135 4/28/202414:00 4/28/202415:00 7.48 OK
86584135 4/28/202415:00 4/28/202416:00 14.96 OK
86584135 4/28/202416:00 4/28/202417:00 201.96 OK
86584135 4/28/202417:00 4/28/202418:00 516.12 OK
86584135 4/28/202418:00 4/28/202419:00 478.72 OK
86584135 4/28/2024 19:00 4/28/2024 20:00 388.96 OK
86584135 4/28/2024 20:00 4/28/2024 21:00 0 OK
86584135 4/28/2024 21:00 4/28/2024 22:00 7.48 OK
86584135 4/28/2024 22:00 4/28/2024 23:00 7.48 OK
4

Appendix 2
3:24\ .�1 •
Voicemail
A New Take on Voicemail
If someone is leaving a message, you can view
the transcript or even answer the call. Calling
and data rates may apply.
Learn more about Live Voicemail
[phone] U O
unknown
January 6, 2025 at 9:19AM
0:49 -0:19
' 4t) 00
Transcription
"Yes, I was trying to reach Yao Yun. This is
Kyler with Violi water calling about the
account at 406 Howe St. in Boise Idaho. I
just wanted to let you know that the
account has been flagged for higher than
normal water usage and there is a smart
meter there and I was able to look at the
usage from the computer and I'm seeing
that there's water going through the meter
24 hours a day. ..:"
Was this transcription useful or not useful?
O OD
Favorites Recents Contacts Keypad Voicemail
5

Appendix 3
Meter Start Date End Date Water Consumption Gallons Data Flag
86584135 1/5/2025 23:00 1/6/2025 0:00 89.76 OK
86584135 1/6/2025 0:00 1/6/2025 1:00 82.28 OK
86584135 1/6/2025 1:00 1/6/2025 2:00 74.8 OK
86584135 1/6/2025 2:00 1/6/2025 3:00 74.8 OK
86584135 1/6/2025 3:00 1/6/2025 4:00 74.8 OK
86584135 1/6/2025 4:00 1/6/2025 5:00 74.8 OK
86584135 1/6/2025 5:00 1/6/2025 6:00 74.8 OK
86584135 1/6/2025 6:00 1/6/2025 7:00 74.8 OK
86584135 1/6/2025 7:00 1/6/2025 8:00 82.28 OK
86584135 1/6/2025 8:00 1/6/2025 9:00 74.8 OK
86584135 1/6/2025 9:00 1/6/2025 10:00 74.8 OK
86584135 1/6/2025 10:00 1/6/2025 11:00 74.8 OK
86584135 1/6/2025 11:00 1/6/2025 12:00 74.8 OK
86584135 1/6/2025 12:00 1/6/2025 13:00 74.8 OK
86584135 1/6/2025 13:00 1/6/2025 14:00 74.8 OK
86584135 1/6/2025 14:00 1/6/2025 15:00 74.8 OK
86584135 1/6/2025 15:00 1/6/2025 16:00 74.8 OK
86584135 1/6/2025 16:00 1/6/2025 17:00 74.8 O K
86584135 1/6/2025 17:00 1/6/2025 18:00 74.8 OK
86584135 1/6/2025 18:00 1/6/2025 19:00 74.8 OK
86584135 1/6/2025 19:00 1/6/2025 20:00 74.8 OK
86584135 1/6/2025 20:00 1/6/2025 21:00 82.28 OK
86584135 1/6/2025 21:00 1/6/2025 22:00 74.8 OK
86584135 1/6/2025 22:00 1/6/2025 23:00 74.8 O K
86584135 1/6/2025 23:00 1/7/2025 0:00 74.8 OK
86584135 1/7/2025 0:00 1/7/2025 1:00 104.72 OK
86584135 1/7/2025 1:00 1/7/2025 2:00 74.8 OK
86584135 1/7/2025 2:00 1/7/2025 3:00 74.8 OK
86584135 1/7/2025 3:00 1/7/2025 4:00 74.8 OK
86584135 1/7/2025 4:00 1/7/2025 5:00 82.28 OK
86584135 1/7/2025 5:00 1/7/2025 6:00 74.8 OK
86584135 1/7/2025 6:00 1/7/2025 7:00 74.8 OK
86584135 1/7/2025 7:00 1/7/2025 8:00 74.8 OK
86584135 1/7/2025 8:00 1/7/2025 9:00 74.8 OK
86584135 1/7/2025 9:00 1/7/2025 10:00 74.8 OK
86584135 1/7/2025 10:00 1/7/2025 11:00 74.8 OK
86584135 1/7/2025 11:00 1/7/2025 12:00 74.8 OK
86584135 1/7/2025 12:00 1/7/2025 13:00 22.44 OK
86584135 1/7/2025 13:00 1/7/2025 14:00 7.48 OK
86584135 1/7/2025 14:00 1/7/2025 15:00 No Data Available
86584135 1/7/2025 15:00 1/7/2025 16:00 7.48 OK
86584135 1/7/2025 16:00 1/7/2025 17:00 0 O K
86584135 1/7/2025 17:00 1/7/2025 18:00 0 O K
86584135 1/7/2025 18:00 1/7/2025 19:00 0 O K
86584135 1/7/2025 19:00 1/7/2025 20:00 0 OK
86584135 1/7/2025 20:00 1/7/2025 21:00 0 OK
86584135 1 1/7/2025 21:00 1 1/7/2025 22:00 0 0 K
86584135 1 1/7/2025 22:00 1 1/7/2025 23:00 0 OK
6

Appendix 4
2023 Payments vs.2024 Payments
300
250
C
- 200
0
0
c
c
w
150
a
100
s0
0
May&lune July&August September&October November&December
■2023($) ■2024($)
7

Appendix 5
2023 CCF vs.2024 CCF
u
100
LL 80 —
U
U
C
a
E
0
> 60
40
20
0 _
May&lune July&Augusr September&October November&December
■2023(CCF) ■2024(CCF)
8

Appendix 6
From: csld0veolia.com
Subject: Re:VEOLIA—LEAK ADJUSTMENT CREDIT INFORMATION
Date: March 13,2025 at 921 AM
To: woshiyinyao®gmail.com
Good morning,
We reviewed the account and gave an adjustment for$107.64 based on billing cycles 11/1/24-
1/2/25. Average usage 6 CCFs
Thank you for contacting VEOLIA Please let us know if we may be of further assistance.
Thank you,
Megan
9

Appendix 7
From: [e-mail]
Subject: Re:VEOLIA—LEAK ADJUSTMENT CREDIT INFORMATION
Date: March 19,2025 at 9:58AM
To: [e-mail]
To determine if the leak qualifies we use the previous 3 years of usage,from the same time period,at the property and obtain an average.
The average is then subtracted from the usage that included the leak,this number is then divided in half to determine how many hundreds
of cubic feet or CCF are eligible.The usage is then multiplied by the normal rates we would charge during that billing cycle Please let us
know if we can be of further assistance.
Thank you,
Megan
Customer Service Representative
Idaho Operations
VEOLIA NORTHAMERICA,UNITED STATES
tel [phone]
8248 W Victory Rd. Boise, ID 83709
csidoveolia.com
www.veolianor hamerica.com
Resourcrng the world QVEOIIA
it Im
From: [e-mail]
Subject: Re:VEOLIA—LEAK ADJUSTMENT CREDIT INFORMATION
Date: March 19,2025 at 10:40AM
To: [e-mail]
Hello,
The total CCFs for the leak time period were 133.The CCF average for the same time period over 3 years was 6 this was subtracted from
133 and divided in half to bring the CCFs eligible for adjustment to 63.The dollar amount for these 63 CCFs was$107.64.Please let us
know if we can be of further assistance.
Thank you,
Megan
10