20250306AVU to Staff 15 Attachment A - Combined.pdf

A
Your billing cycle
Did you know one factor that
can impact your energy bill is the
number of days in your billing cycle?
The number can vary month-to-month,
from 27 to 35 days, mainly because of It
the actual number of days in a month,
when weekends and holidays fall,and if -
your meter was accessible. Having more
days in the current bill than the previous `
month can contribute to a higher bill.
Check the back of your Avista bill to find
the number of days in your billing cycle. `.
Visit myavista.com/winterbill to learn
more about how winter impacts your
energy bill.
IF
10 When the weather outside is cold and frightful, your
40 home can stay warm and delightful.
\ A toasty home can be your retreat from winter's chill but staying warm without
` :, burning through a lot of energy can be a challenge. Heating your home is
responsible for 40-60% of your winter energy use.
Follow these energy-saving heating tips to keep your home cozy:
• Control temperature settings:Set your thermostat to 68 degrees when
you are home during the day and reduce it a few degrees at night or when
you are away.
.\ • Allow air movement: Don't block baseboards,wall registers,air vents or
returns. Keep furnace filters clean and move furniture or other obstructions to
ensure proper heat circulation throughout your home.
• Restrict heat loss: If heating with a wood fireplace, restrict use in extremely cold
weather.An open chimney flue acts as a funnel for air to escape and can suck all
the heat inside your home straight out of your house. Close your damper when
you aren't using your fireplace.
Additionally, heating your water requires a lot of energy.
• Minimize usage: Install aerating, low-flow faucets and showerheads to minimize
how much water your water heater has to keep warm.
• Repair leaky faucets and drips:A small,consistent drip adds up and can waste
an equivalent of a bathtub full of hot water each month.
Continued on back
6. _A=L�

Tools to help you
Continued from front stay informed
: Warm up to savings
• Check temperature settings:Setting your water heater to 120 degrees provides Have you tried the Avista mobile
comfortable hot water,for most uses. app?You can access billing and payment
information,contact us,view customer
• Insulate hot water pipes: Insulating hot water pipes,especially those within 3 feet news—and still get up-to-date outage
of your water heater, minimizes heat loss that occurs as water travels to your information.
faucet.This can keep your water temperatures 2 to 4 degrees hotter than in Our app gives you the ability to view
uninsulated pipes.
real-time account balances, due dates
Remember, if you're considering energy efficiency upgrades in your home,Avista may and balance details. You can make or
have a money-saving incentive for you.Visit our website for rebate options,additional schedule payments and add new credit
winter energy saving tips,easy DIY videos and information about how winter impacts cards or bank accounts. You can also
your bill. Get started at myavista.com/winterbill. receive in-app alerts for billing or outages
that impact you.
Try it for yourself. Download the Avista
Downed power lines Mobile App available in iTunes ,
It doesn't happen often but damage r Already have the app.and Google Play stores.
g ;•;�,,f
from high winds,ice and other issues Simply update and you're
can bring a power line down. If you ever good to go!
find a power line that is down on the ground
or in a tree or shrub you need to always
assume that the power line is still energized
or has electricity still flowing through it.
The next steps to take are:
• Stay back at least 50 feet.
• Never touch or attempt to Do you need help
move the line. paying your bill?
• Don't try to use a branch to move
the power line as wood does We understand that there may
conduct electricity. be instances where customers
• When there's a downed line, find themselves facing financial
always call Avista. difficulties.Avista partners with
community agencies to provide
You need to follow those rules even if the line is in contact with someone as the financial assistance, plus we
electricity can pass through that person to harm you as well.The line may look offer other services to help you
harmless or like it is not energized and you may not see sparks or other signs of power, manage and pay your bill such as
but the ground around a high voltage line can be dangerous. Comfort Level Billing, Preferred
Due Date, and Payment
Electricity can travel through dirt or the ground and when is does, it travels in waves Arrangements.
much like the ripples a rock makes when you throw it into a pond. If you stand on
separate wave rings,electricity may pass through your body. If a downed wire touches We're here to help. Please call
a metal object like a car,fence or guardrail it too can become energized,so be aware us at(800)227-9187 to discuss
of your surroundings and make sure to stay at least 50 feet away and call 911 and your options with a Customer
Avista to notify them of the issue. Service Representative or visit
myavista.com/assistance
For more information,visit myavista.com/safety. for more information.
Connect with us
Mailing Address: 1411 E. Mission, PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com Email: [e-mail]
552i AVA 0 Copyright 2023 Avista Corporation

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How can a �►
home energy INV �
audit help you?
Your home's energy use
changes with the seasons.
You probably notice this every winter,
as your home heating system takes
over.That's why we're excited to offer
customers like you a FREE home !
energy audit opportunity*.
Learning how your home uses and
loses energy is the first step toward
understanding how to manage it.
We can send a certified auditor to
your home to inspect everything _ _
from your crawl space to attic,
appliances and more. Get personalized
recommendations to improve your
home's overall efficiency,comfort and Kick-off the new year with 5 easy energy-saving commitments
health,so you can prioritize and plan When ou save ener ou save mone .That's wh ener savin resolutions are
for future projects. y gy'y y y gy g
so great. Plus,they're easy to stick with and help you feel more comfortable in your
Learn more and sign up at home—a win-win all year.
myavista.com/homeenergyaudit Whether you rent or own,you can quickly check these five energy-saving resolutions
or call(800)227-9187. off your list:
1. Control indoor temperature: Lower your thermostat by just 3 degrees to
save up to 10% on heating,which is responsible for 40-60% of home energy use. It's
_ easy with a programmable thermostat.We recommend 680 in winter. Pay attention to
humidity,too. In our region, 30-45% is best.
EA, --- 2. Use window coverings: Insulated curtains keep outside air out.They'll keep
I YER��/ — - your home warmer in winter and cooler in summer.They can block up to 65% of
l q Up T the sun's heat,so on sunny winter days,open them to let the warm sun in. Do the
opposite in summer,to stay cool.
3. Use LED lights: LEDs use 85% less energy than incandescents. In winter,
Year ofc it's dark earlier,so we use lights more often. In summer,outdoor solar lights can
°nstruction;type of heating. help save.
heating se 4. Stop air leaks; Stopping air leaks is the most important energy-saving action
,ia service
cert;f you can take.A'/4" gap around a door is like having a softball-sized hole in your wall,
ns°fthe build making your heater or AC run too much. Use weatherstripping, removable window
plastic or rope caulk,and door sweeps to seal leaks.
S. Save in the kitchen: Large kitchen appliances use a lot of energy. Make sure
*Open to qualified homeowners and they're running efficiently. Cleaning fridge coils can improve your fridge's efficiency by
renters in Washington and Idaho with 15% or more. Keep your oven door closed when baking,too. Every time it's opened,
active Avista electric and/or natural gas up to 20% of its heat escapes. Use even less energy by cooking with small appliances.
service.Some restrictions apply.
Find more ways to save, including short DIY videos, at myavista.com/energytips.

x Downed
power lineb ,
It doesn't happen often but
'' damage from high winds, ice r'
' All
, and other issues can bring a
power line down. If you ever
find a power line that is down on the
` • '' _ ground or in a tree or shrub,you need
r� to always assume that the power line ,
is still energized or has electricity still
flowing through it `
The next steps to take are:
Stay back at least 50 feet.
Never touch or attempt to move
the line.
• Don't try to use a branch to move
the power line as wood does
conducts electricity.
- • When there's a downed line,always
call Avista.
You need to follow those rules even if the line is in contact with someone as the
electricity can pass through that person to harm you as well.The line may look Need help with
harmless or like it is not energized and you may not see sparks or other signs of power,
but the ground around a high voltage line can be dangerous. Electricity can travel your energy bill?
through dirt or the ground and when is does, it travels in waves much like the ripples a
rock makes when you throw it into a pond. Helping our customers manage
energy use and costs is
If you stand on separate wave rings, electricity may pass through your body. If a important to us. From financial
downed wire touches a metal object like a car,fence or guardrail it too can become assistance to home energy upgrades,
energized, so be aware of your surroundings and make sure to stay at least 50 feet we're partnering with local community
away and call 911 and Avista to notify them of the issue. For more information,visit agenci es across our service territory it it
y
myavista.com/ElectricSafety. provide options that address customer
needs.
In Washington,tens of thousands
YOUR BILLING CYCLE of Avista customers are now eligible for
My Energy Discount a new bill discount
Did you know one factor that can impact your energy bill is the program that lowers energy costs every
number of days in your billing cycle?The number can vary month-to- month. Enrolling is quick and easy,
month,from 27 to 35 days, mainly because of the actual number of days in a with no paperwork or appointments
month,when weekends and holidays fall,and if your meter was accessible. required.
CALEND,, Having more days in the current bill than
the previous month can contribute to In Idaho, billing and energy-saving
SUN MON ruE wEo feu° 5 a higher bill. Check the back of your help is made available through local
' 9 10 11 1' Avista bill to find the number of days in community agencies.
11 15. 16 18 your billing cycle.To learn more about Go to myavista.com/assistance to find
21 22 23 24 25 16
28 29 3o 31 r how winter impacts your energy bill, an agency near you and learn more
ti visit myavista.com/winterbill. about your options.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
606i AVA 0 Copyright 2024 Avista Corporation �l�, ASTAff

A
Save energy
at home
f ,
There are always more ways
to save. Find out how, Lisa, an
Avista customer,whose DIY videos
show easy, low-cost ways to keep
your home comfortable year-round.
To learn more,watch now at
myavista.com/energytips.
r � �
Heat is always trying to escape in the winter, causing
your energy use to increase and your home to feel
chilly.
Heat escapes through air leaks,commonly found in floors,walls, ceilings,
`+ ductwork,fireplaces,exhaust fans,windows and doors.
If you can see light coming in through cracks around your windows or doors,you
p can be sure that heat is going out and cold air is coming in.A small, 1/4 inch gap
around a doorframe is equivalent to a softball-sized hole in the wall, letting air
travel in and out freely.The good news is, sealing these leaks can be easy. Find
quick DIY videos with Lisa,an Avista customer,on our website.
Looking for other possible culprits responsible for letting your heat out? If you've.
61
�', i got a window or wall air conditioning unit that isn't covered,wrap it up now
to stop air leaks. Not using your wood fireplace?An open chimney flue acts
as a giant funnel for air to escape,so close the damper. Finished cooking or
showering?Turn off your ventilation fans to prevent warm air from getting sucked
straight out of your house. Not feeling much air coming out of your central air
' vents?You can lose up to 60% of your heat before it ever reaches your room
vents, if your ductwork is poorly connected or uninsulated. Learn more about
—� what impacts your winter bill at myavista.com/winterbill.
If you're in need of new insulation,windows, doors or more,Avista may have a
money-saving rebate for you.Visit myavista.com/getrebates to see how you can
save on your next project.

Generation Alive empowers youth
to lead with compassion `
Think about the words'generation to do certain things,we tell them what they
live.'We believe in the premise that can't do," Vanzil said. "Generation Alive is �Q
you find life when you don't live just all about what they can do. How they can
for yourself—what we want to do get involved."
is raise up a generation that is alive.
Those are the words of J.J. Vanzil, CEO Generation Alive works with youth from
of Generation Alive, a Spokane-based elementary through high school and one
non-profit that recently got some of the primary means of engagement is the
funding from the Avista Foundation. creation of Action Teams in the schools.
"Our mission is to activate youth to About 40 schools participate in Generation
lead with compassion," Vanzil said. Alive and the Action Team is formed by „We collaborate with non-profits all over
"We provide opportunities and training student volunteers who go through a the area, it could be a shelter or the Humane
curriculum and help young people get step-by-step curriculum: First they form Society,whatever the students pick,"Vanzil
involved in serving their community." the action team,then they lead a school said. "And,at the end of the fundraising
By giving back,Vanzil said youth assembly where they share what matters part,we do a compassion challenge where
discover the joy of serving others, and to them,what they feel passionately about. Action Team students commit to doing two
they are also given opportunities to Then they do a fundraising campaign in hours of community service on their own,to
lead and discover their full potential. support of the project they've chosen. help that organization."
"As adults we tend to tell kids that they Finally, Generation Alive facilitates the Generation Alive is well established in the
are not old enough or mature enough donation of money to chosen projects. greater Spokane-area and this year Vanzil
said the organization is expanding to North
Idaho. "Last year we had 250 action team
students in 21 schools.This year our goal is
Out of sight, out of mind to double the number of students to 500,"
Vanzil said.
It's a phrase that could refer to the jar of half-used pasta sauce
buried in the back of the fridge. Not that we don't care about refrigerator However the biggest impact may hygiene, but it won't surprise you to know we are referring to gas meter safety. as students who participate in a school
assembly. "This year around 15,000 students
Avista will need access to your gas meter for periodic readings and maintenance. will participate in school assemblies and
And in case of an emergency,we'll need immediate access to the shutoff valve. fundraising for non-profit organizations,"
With these things in mind,take a look at your meter with fresh eyes. Is there Vanzil said. "That is by far our greatest
anything in the way?Are there plants hiding the dials? Is debris gathered around it? touchpoint."
In the winter, is it buried under six inches of snow? If the answer is yes to any of At Avista, we recognize our unique position
these, help us out by carefully removing these obstacles and making the pathway gives us the chance to contribute in an
to the meter safe.While we're talking about the meter, impactful way and make a real difference
we'll also ask that you never lean objects against it, in people's lives. Since 2002, the Avista
place objects on top of it,or build anything(like a Foundation has made grants totaling
i deck)above it. Finally, be careful when operating over$13 million to organizations that
a vehicle near your meter. It can be relatively easy support vulnerable and limited income
to forget about and accidentally back into it,which populations, education,and economic and
could result in a dangerous situation. cultural vitality. It is a separate, non-profit
�. y p p
�- Beyond these simple steps,Avista will take care of organization established by Avista Corp.,
*— everything else, like periodic maintenance. Out of and does not receive funding from Avista
sight, out of mind is a cliche. But when it comes Utilities orAEL&P customers through rates.
to the natural gas meter on your property, it's best For more information on grant applications
to keep it in mind, even when it's out of sight. and geographical areas covered,please
Visit myavista.com/resngsafety for more information. visit avistafoundation.com.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
557i AVA 0 Copyright 2023 Avista Corporation 'Ad,V,STAff

I
Connections
March 2023 Washington • . •
Save money on
energy-efficient
home upgrades r
With Avista's rebates,
you can save energy
and money when purchasing
high-efficiency equipment like '
a new water heater or natural gas 1
furnace.You can get money back
when you buy a smart thermostat, add ` ►
insulation or upgrade your windows,
too. If you're replacing your appliances,
check out our rebates on Energy Star° +---
washers and dryers, refrigerators and -
freezers. Some restrictions may apply.
To see how you can save on your next
project,visit myavista.com/getrebates. Ways you • • green
We're celebrating all of our green energy programs
in March. Avista offers a variety of ways we can work
together toward our clean energy goals
An easy, low-cost way to support
y clean energy
Did you know that Avista's electricity mix is already more than
fifty percent clean?While this is great news, many customers want to take it
further and now they can.Whether you rent or own,you can choose renewable
energy by adding as little as$1 to your monthly Avista payment. Signing up is
simple and you can cancel anytime.
To learn more about the benefits associated
L with My Clean Energy and get started today, 0
visit us online at myavista.com/MyCleanEnergy
And as always,your participation helps to # I
accelerate the transition to clean, renewable
k ' energy for all.
1 Access grows with residential
and commercial EV charging options
We're continuing to enhance EV charging in Washington
communities in both our residential and commercial programs.
As of year-end 2022,we have over 900 charging ports in service for residential,
commercial,and public DC fast charging throughout our Washington electric
f; service territory.Whether you're interested in EV charging at your home,
multi-family property, or for your workplace and commercial fleets, our programs
can help.
c� If you're ready to see if EV is right for you,
learn more at myavista.com/transportation. Continued on back

Continued from front
Ways you can go green
Be informed—try our solar estimator tool
In listening to our customers,we hear the many different ®
reasons to put solar on your home.As homeowners consider if ,
solar is right for them—we encourage customers to start by trying our 1
solar estimator.This tool provides all of the costs based on their home's energy
f
use and applies available incentives.You'll see a breakdown of your upfront cost, \
available tax credits and rebate incentives,your average monthly expenses,the
lifetime savings, and your break-even point for installing solar.To learn more,visit
myavista.com/SolarAssistant.
A new clean energy option for gas We have
Renewable natural gas (RNG) is made from the everyday options.
waste of people and animals. Methane gas from that waste is captured Looking
before escaping into our atmosphere, cleaned and safely injected into the pipeline
to be used as energy instead. As an Avista customer,for as little as $5 per month, for energy
you now have the option to add RNG and lower your carbon footprint,with no
equipment or appliance changes. Learn more at myavista.com/rng. bill assistance?
Avista partners with
community agencies to
provide financial assistance,
Don't even go there plus we offer other services
to help you manage and pay
your bill.
Substations • • you a service by steppingEnergy Assistance grants
voltagedown before electricity gets are available for income-qualified
to residential customers. Funds are
hospitable - The best thing you can distributed to qualifying customers
•• for yourown safety is to stay away. through local community agencies—
please call us at(800)227-9187 to
Don'twith
" '' ' find your local community agency or
' ' ' ' visit us at myavista.com/assistance.
... . . .. .
all the electricity going • Comfort Level Billing divides
42\L�l ) • • - • imagine yearly energy costs into 12 equal and
attachingthat your fence to predictable monthly payments.
substation is . ... idea.
Danger Substation gates - locked . Preferred Due Date helps align
High voltage times. If you ' your bill's due date with your payday.
unusual at a substation, please let Arrangements can be
us know by calling :00
made on an individual basis for those
beingThanks for ourpartner in need.
safety.Visit
We're here to help. Please also call
o learnmore us at(800)227-9187 to discuss your
options with a Customer Service
Representative.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
560i AVA 0 Copyright 2023 Avista Corporation

0
A
Have you tried the
Avista mobile app?
Download our easy-to-use
mobile app to access billing and '
payment information, contact us,
view customer news, report electric —
outages, and even receive alerts for
billing or outages that impact you.
It's everything you need from the
convenience of your mobile device.
Visit your app store and search
for Avista.
A
An easy, low-cost way to support clean energy
Whether you rent or own,you can choose renewable energy by adding as little as
$1 to your monthly Avista payment. Signing up is simple and you can cancel anytime.
Visit myavista.com/mycleanenergy to learn more about the benefits associated with
My Clean Energy.
Try our Solar Estimator Tool
This tool provides costs based on your home's energy use and applies available
incentives.You'll see a breakdown of your upfront cost, available tax credits and
rebate incentives,your average monthly expenses, lifetime savings,and your
breakeven point.
Try our solar estimator at myavista.com/solar.
Smart Meter customers can use our _____.____
Energy Manager tool ----�
Washington customers with a smart meter can learn
ways to save both energy and money. Our free Energy
Manager tool estimates how much energy is used by
large electric and gas appliances. [I j I
Discover ways you can save by logging in to
<_ your account at myavista.com/energymanger.
Continued on back
t

' Continued from front
�•� Avista offers a variety of products
to help customers manage their
1 u energy usage
Save money on energy-efficient
home upgrades `
You can get money back when you buy a
smart thermostat,add insulation, or upgrade F
your windows. If you're replacing your
appliances, check out our rebates on Energy
Star®washers and dryers, refrigerators,and
freezers. Some restrictions may apply.
Visit myavista.com/getrebates to see how
you can save on your next project.
Danger
A new greener gas option High voltage
Renewable Natural Gas(RNG)is made from the everyday waste of people and animals.
Methane gas from that waste is captured before escaping into our atmosphere and
safely injected into the pipeline to be used as energy instead.
For as little as$5 per month,Avista customers now have the option to add RNG and
lower their carbon footprint,with no equipment or appliance changes.
Learn more at myavista.com/rng.
Let us divide your yearly energy use
into 12 equal monthly payments
If you're the sort of person who likes equal Don't even
M, monthly bills, Comfort Level Billing might be go there
right for you.
We calculate your Comfort Level Billing Substations do you a service
I t amount by applying this year's energy prices by stepping voltage down
to your home's energy usage from the past before electricity gets to
year.Then we simply divide it into 12 equal your house. But they aren't very
amounts and that becomes your monthly hospitable places.The best thing
t AE energy payment. you can do for your own safety is
Call(800)227-9187 or visit myavista.com/clb to stay away.Teach your kids about
substation dangers,and don't retrieve
to learn more and see if you qualify. balls, kites or drones that make it over
the fence.And with all the electricity
going in and out of there,you can
imagine that attaching your fence to a
substation is a bad idea.
See your energy dollars at work Substation gates are locked at all
Do you ever wonder what's behind your energy bill?We've put times. If you ever see something
together a few videos of recent projects that give you a behind-the-scenes look unusual at a substation, please let us
at what can impact your bill. know by calling(800)227-9187.
Avista is investing in our system today to continue to responsibly deliver safe and Thank you for being our partner in
reliable energy tomorrow. safety.Visit myavista.com/safety to
Watch the videos at myavista.com/energydollars. learn more.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
614i AVA 0 Copyright 2024 Avista Corporation �l�, ASTAff

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a
3,
Make everyday f ---%,,, 1 = :;
Earth Day with
easy energy-saving
solutions
I
Saving energy is good for all of —
us. Simple adjustments at home can ! `
reduce your energy use, increase your
comfort and benefit our planet. Save
on hot water heating by installing low-
flow showerheads and faucet aerators.
Plug air leaks around windows and
doors with caulk or weatherstrip,and
seal duct leaks to maximize your HVAC
system's efficiency.
Sign up for our Furnace Filter reminder • •
program at myavista.com/furnacefilter
to improve indoor air quality and
circulation.We even offer cash rebates
or discounts on smart thermostats, Avista's latest efforts to improve the bull trout
which can help you control your population
home's comfort and minimize energy
waste at myavista.com/getrebates. Bull Trout now have an easier way to return to their spawning tributaries in
Montana thanks to the recently completed fishway at Avista's Cabinet Gorge Dam
For more energy-saving tips,visit us at on the lower Clark Fork River.
myavista.com/energytips.
Construction of the fishway is the result of over 20 years of research and testing to
determine how best to move upstream migrating Bull Trout over the 208-foot-tall
Cabinet Gorge Dam.
Cabinet Gorge Dam was completed in 1952.Avista(then Washington Water
Power)applied to the Federal Power Commission in the fall of 1950 and received
permission to build Cabinet Gorge Dam in January of 1951. On Sept. 29, 1952,the
first power was generated.
_ In 1999,after convening a multi-party stakeholder process for several years,Avista
signed the Clark Fork Settlement Agreement along with five Native American
Tribes, multiple state and federal agencies, Sanders County, environmental groups
and a host of other stakeholders.Avista began implementing environmental
measures immediately,and the following year, the Federal Energy Regulatory
Commission issued Avista a 45-year license, including the formation of the Clark
Fork Settlement Agreement Management Committee.The License and Settlement
Agreement prioritized conservation of native salmonids, like the threatened Bull
Trout.The license helps ensure a source of clean and affordable energy for our
l customers for the future.
Avista began using various fish passage methods at Cabinet Gorge Dam in 2001,
including electrofishing,angling and utilizing a small fish ladder trap located a mile
downstream of the dam.While those methods have been somewhat successful,
Continued on back

Continued from front
- = - Helping fish thrive
they weren't capturing all the Bull Trout approaching Cabinet Gorge Dam each year.
Avista worked with lead agencies and Tribes to evaluate approaches to improve fish -' .
passage and connectivity in the lower Clark Fork basin.The design and construction
of the fishway was done in collaboration with the Management Committee.
"By having dams in the river,we impact a range of natural resources, and we have j
a regulatory requirement to address those impacts," said Monica Ott,Avista's Clark ;�
Fork River License Manager. "But we have always had a philosophy of environmental
stewardship. It's not about just meeting our requirements but also taking care of the `
resources that benefit us all." -
The new fishway is designed to capture adult Bull Trout and Westslope Cutthroat
Trout migrating upstream from Lake Pend Oreille to their spawning tributaries
in Montana. Once captured,these fish are moved to a handling facility where
data is collected, including genetic testing for Bull Trout, prior to transporting and
releasing the fish upstream, so they can return to their tributary of origin to spawn. ;
Most other fish captured in the fishway are returned to the river.We also promote ram• _ r.`" -
successful downstream migration of juvenile bull trout from the tributaries in which ''' `''`
they are born to Lake Pend Oreille,where they grow to adulthood.
April is National
The fishway is far from Avista's only effort to improve fish health and habitat.We Safe Digging month
have purchased or protected over 90,000 acres of habitat, and implement a wide
range of fisheries-related programs as part of the Clark Fork and Spokane River To keep our natural gas system
licenses, including habitat restoration, genetic studies,water quality improvements, safe and reliable, Avista
population assessments and many others. Construction and operation of the completes regular maintenance.
new permanent fishway at Cabinet Gorge is an important milestone in bull trout We perform several safety procedures
restoration—one that is shared among many entities working together for more including, but not limited to, leak
than 20 years. surveys, pipeline excavation monitoring,
meter inspections and gas meter
replacements.
Please know that,from time to time,
Looking • • • you may see one of our workers in your
Avista partners with community agencies to provide financial assistat*d-L----- yard performing these maintenance
plus we offer other services to help you manage and pay yourbill.
actions.And remember,for home
projects, state law requires you to call
Energy Assistance grants are available 1 811 at least two business days before
income-qualified residential customers. Funds are you start digging.
-. . . local
community agencies please Calling 811 will initiate a request for
to . your local community agency someone to visit your work site to
• mark the ground above utility lines.
energyComfort Level Billing divides yearly Customers can also request private
equalcosts into 12 and p - monthly We have locates for non-utility underground
d Due Date helpswork(this will entail a fee)by calling
your - date payday.Payment 811.This way,you won't accidentally
Arrangements can •- made on an hit a line while you're digging.Thanks
basis for those in need. —Non' for being our partner in safety.Visit
We're here to help. myavista.com/safety to learn more.
discuss your options with a Customer Service Representative.
i
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
563i AVA ©Copyright 2023 Avista Corporation ���,�,STA©

0
AprilArdi7hVIST'
Connections
124 Washington e Idaho
Interested in -
installing solar?
Get multiple bids from solar
installers and try our FREE
solar estimator tool.
There are many reasons customers
install solar.We encourage 'sir•• `
homeowners to start by taking
two minutes to try our online solar
estimator.You'll see upfront costs,
available tax credits, rebate incentives,
average monthly expenses,a break-
even point, and lifetime savings.
While we don't partner with solar
contractors,we do offer customers an -
approved solar vendor installer list. '
We encourage you to access our solar
tools at myavista.com/solar to help _
decide if solar is right for you.
1
w
This spring,Avista is commemorating the remarkable 40-year
journey of the Kettle Falls Biomass Electric Generating Station.The
plant was the first utility-owned electric generating station of its kind constructed
within the United States for the sole purpose of producing electricity from wood
waste. It took a little more than two-and-a-half years to build and began commercial
operations in 1983.
The plant was originally built in the heart of timber territory to take advantage of the
plentiful wood waste produced by numerous sawmills. Decades ago,sawmills would
burn their own waste in large wigwam burners,generating a consistent blue haze
every morning before the fires heated up.
e The facility burns wood waste to produce steam,which runs a turbine and generator
that can produce 53 megawatts of electricity,enough to power over 37,000 homes.
• - This facility remains a testament to successful partnerships with timber and
forestry organizations and northeastern Washington communities. It continues to
---- -�--r --�=_ demonstrate Avista's commitment to environmental stewardship,sustainable energy,
` J and lowering COZ emissions.
Visit myavista.com/fuelmix for more information.

We just
wantyou
. be
safe
iStock
Credit: Halyna Bobyk
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•
ridvan—celik
April is National Safe Digging month
To keep our natural gas system safe and reliable,Avista completes
regular maintenance.We perform several safety procedures including, but
not limited to, leak surveys, pipeline excavation monitoring, meter inspections and
meter replacements.You may see one of our workers in your yard performing this Need help with
maintenance.
Underground lines can be buried anywhere and are a your energy bill?
potential safety hazard when digging for any project— 5""'° '"EVER"TIME
EVEa"D'°.EVEA"TIME. Helping our customers manage
large or small, urban or rural. For home projects,state energy use and costs is
law requires you to call 811 at least two business0 important to us. From financial
days before you start digging.Calling 811 will initiate a request for someone assistance to home energyupgrades,
to visit your work site to mark the ground above utility lines.
we're partnering with local community
Customers can also request private locates for non-utility underground work(this agencies across our service territory
will entail a fee)by calling 811.This way,you won't accidentally hit a line while you're to provide options that address
digging.Thanks for being our partner in safety. customer needs.
Visit myavista.com/safety to learn more. In Washington,tens of thousands
of Avista customers are now eligible
for My Energy Discount, a new bill
discount program that lowers energy
Picking the right tree is important costs every month. Enrolling is quick
and easy,with no paperwork or
Trees and limbs that are in danger of falling on utility lines can appointments required.
cause fires, power outages, and serious accidents.Avista's vegetation
management program proactively prunes and removes trees that pose a danger h Idaho, billing and energy-saving
to these lines. help is made available through local
Growing root systems can also damage underground utilities.When landscaping, community agencies.
please take care where you plant.Always call 811 at least two days before you Go to myavista.com/assistance to find
dig—it's the law. If you think one of your trees may need trimming,call us for an agency near you and learn more
an assessment at(800)227-9187. Learn more at myavista.com/trees. about your options.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
616i AVA 0 Copyright 2024 Avista Corporation old, ASTAff

A
Preparing for hot,
dry weather
Avista is committed to doing
our part to keep people and
property safe.
We are preparing for the return of hot,
dry weather and the increased risk of
wildfire that comes along with it.Avista
is focused on expanding our current
safeguards for preventing and reducing
the impact of wildfires.
Avista is committed to doing its part
and partnering with customers and
communities to reduce the risk and
impact of wildfires. Our customers and
communities can play a role too. Learn
how to protect your property at www.
nfpa.org/wildfire.
We will also be hosting a series of
four live telephone town halls
this summer to talk about our wildfire
resiliency efforts and how it impacts you
and your communities.We'll be joined
by our public safety partners to discuss
wildfire preparedness and response.
You'll also have the opportunity ask
questions and engage in polling, Over the last two years, I've been completing easy do-it-yourself
providing valuable feedback throughout projects on my old house to help improve its energy efficiency.
the event. You can see how easy these projects are in my DIY videos at myavista.com/tips.
I've picked up a few new skills and a few new tools along the way. I've also spent a
_�l lot of time poking around on Avista's website.There is a lot more information there
l h than just using it to pay your monthly bill.
I'm excited to break down some interesting
Telephone Town Hall Meetings and helpful things I've found. Learn with me as Lisa, an Avista customer,
are scheduled for 6 p.m. on I write about them every week and share on has been writing about
July 10, 11, 12 and 13. Avista's social media pages in my new column, the energy savings she
Get more information and register "Lisa Explains." implemented in her
at myavista.com/wildfire. 1908 home. While
Have you ever wondered if solar power was visiting myavista.com,
right for you and your home? Maybe you're she noticed there were
thinking about buying a new electric vehicle. more than just tips to
How does Avista prioritize outage restoration? save energy, there are
These are just some of the questions I hope to energy tools,programs,
answer for you in the coming weeks. I hope you and lots customer
find them helpful. resources..

Where you plant that special tree
E can make all the difference
Trees are a precious resource that we work hard to protect. Whenever
possible,Avista will prune the branches that are too close to power lines so that the
tree can stay. However,some species grow too quickly,or after being pruned multiple
times, no longer look aesthetically pleasing.
Where you plant your new tree matters. Planting the right tree in the right place
can eliminate the need for Avista to prune or remove a tree growing too close to
a power line, plus it can help reduce power outages. Many power outages occur as
uprooted trees or branches fall onto power lines.We all want to avoid this,so Avista
must routinely prune or remove trees that become a risk of interrupting essential
community services.
Planting the right tree in the right place can make all the
difference.And don't forget, call 811 at least
two full business days before you dig to have
underground utilities located and marked at no
cost to you. Calling ahead can keep everyone safe. Know whars below.
Visit us at myavista.com/trees for more information. Call before you dig.
Play it safe above and below a dam
Waters near a dam can pose serious hidden dangers to boaters Need help with
and swimmers. your energy bill?
At Avista,we want you to enjoy recreation
activities on area reservoirs and waterways. Avista partners with community
But remember,waters near a dam can agencies to help customers
pose serious hidden dangers to boaters manage their energy costs.
and swimmers. Sudden water discharge If you need help paying your home
from spillways and turbines can also be energy bill,you may be eligible for
hazardous.To protect yourself near a dam, financial assistance. Please call us at
follow these safety tips: [phone] to see if you qualify.
• Obey all posted warning and closure Find an agency near you and learn
signs. RI j more at myavista.com/assistance.
• Never cross the boater safety cable
above a dam. Strong currents could
pull you through an open spill gate or
into an intake area.
• Be alert for debris,obstructions and partially submerged objects.
• Never fish,swim, play or anchor your boat in the area above or below a dam.
• Look out for overhead bridges,cables and power lines.
• Always wear a lifejacket and safety whistle when on the water.
For the current Spokane River waterf low or Lake Spokane and Lake Coeur d'Alene - �J
water elevations, call(509)495-8043 in Washington or(208)769-1357 in Idaho.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
567i AVA 0 Copyright 2023 Avista Corporation

A
Save money on your
next home project
p
It's home improvement season, ti
which means it's a perfect • `
time to make your home more .
energy efficient.Avista offers
rebates that can make energy-efficient
projects more affordable for you.
Whether you want to replace your '
windows or appliances, improve i
insulation,or install a smart thermostat,
we've got a rebate for you. Our rebates 1
can help you bring your project to
life,so you can stay comfortable and r
save money by using less energy.Visit
myavista.com/getrebates to find your
rebate and start saving today. • •
As temperatures begin to heat up, many of us begin to think
about ways to stay cool.There are several options for keeping the
sun's heat out of your house. Here are some ways you can stay
comfortable in the heat while also conserving energy.
w. Consider installing a programmable thermostat. If you have a gas
furnace,adding a programmable thermostat can save energy operating on a preset
schedule,cooling your home before you return, and adjusting the temperature
based on your life schedule.
Check the furnace filter. It's important to make sure your furnace is running
efficiently even in the summer. Replacing filters once a month is recommended to
optimize energy use. If the air quality is poor, it's also important to check your filter
and replace it more often.
Use an ENERGY STAR®certified fan to circulate air and keep you cool.
Remember to turn the fan off when you leave the room. Fans cool people,
Vhowever,the motor can also generate heat that empties back into the room.
a Plan to prepare a meal that uses your outdoor BBQ,crock-pot,
insta-pot,or microwave instead of cooking on your indoor stove or oven.
Block the heat drafts from coming in your home. Check caulking and weather
stripping around windows and doors. If you see cracks, light,or feel a draft, make
repairs where needed.An 1/8" gap around a door is equivalent to a softball-sized
hole in the wall. Install rope caulk, and door sweeps to keep the cool air in and the
warm air out.
Pool and hot tub covers can help save up to 90% on heating costs. In
addition to helping to minimize nighttime heat loss, pool covers also help prevent
chemical loss and water evaporation.
For more tips to stay cool and DIY videos,visit myavista.com/summercooling.

oL 1TT1 R e► 1T _ ^�i " s �e��vM'
,L�` �.{�
Need help with
.AN
�: ..
your energy bill?
•
Avista partners with community
agencies to help customers
.,,
manage their energy costs.
If you need help paying your home
. 0 energy bill,you may be eligible for
financial assistance. Please call us at
_ � �� [phone] to see if you qualify.
Find an agency near you and learn
more at myavista.com/assistance.
Know what's below
Before you break ground with a shovel, auger,
or other equipment, call 811 at least two full 1 /
business days before you dig—it's the law. A utility
representative will come mark the location of your buried utility
lines in the requested dig area or indicate the area is clear of Know what's below.
buried Avista utilities.The service is free for Avista residential Call before you dig. 11
customers. Privately owned lines can be located for a fee.
CALL 811 BEFORE YOU DIG CHECKLIST
Never disturb the ground until you complete these steps:
• Use white paint to mark the zone where • If your located ticket expires and
you plan to dig. you intend to continue digging,you
• Call 811 and wait for the utility must call in for a new locate.
representative to mark the facilities • Carefully hand dig within the
owned by Avista. 24-inch tolerance zone to expose
• Maintain and respect these locate marks. the marked utility.
If you damage, hit or nick an electric or natural gas line, immediately notify Avista
customer service at(800)227-9187. If you damage a pipeline and natural gas is
escaping, DO NOT FOLD OVER THE PIPE to seal the leak. Static charge can
ignite the gas.
Walk upwind a safe distance away,then call 911 and Avista.Visit myavista.com/811 • •
for more information.
GROUND MARK IDENTIFICATION •
GAS-OIL:YELLOW - • •
Ground markings are in different colors ., •• , •
to indicate the locations and types of utility facilities • • • •
buried below.Valid periods for locate marks are: ._ • •
WA—45 days; ID—21 days, increasing to 28 days on • _ • e
7/1/23. If anyone digs after the listed times,they are • , ., •
digging with an invalid ticket. •
PROPOSED EXCAVATION:WHITE
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] �II�
576i AVA 0 Copyright 2023 Avista Corporation drod V STA©

0
Connections
July 2024 Washington • . •
Six ways to stay cool
and save energy this MA
summer
Summer has arrived and we want
to help you beat the heat. Here are
some easy low, and no-cost ways to keep
your house cool and save energy at the
same time:
1. Close the blinds: Sunlight pouring
in through windows can heat up your
home. Close your blinds during the
day to keep the hot sun out. Insulated
blinds can block up to 65% of the °$
sun's heat.
2. Use ceiling fans: On average,fans Avista is fighting wildf :.y, ,;, .s,
use just 1°/G of the energy that air
before they hap • -
conditioners use. Plus,they keep air
moving around your room to help you
feel cooler. Most fans have a switch to
change the fan direction. Make sure
ceiling fans are blowing downward Avista is committed to doing our part to prevent and reduce the
in the summer(in a counterclockwise impact of wildfires. During dry weather and high winds,there is a risk that
direction)to send air past your body. trees, branches,and debris can come in contact with Avista's power lines and
other electrical equipment.This could trigger a spark that ignites a wildfire.Avista
3. Use small cooking appliances developed our Public Safety Power Shutoff(PSPS)plan to lower this risk. PSPS lets us
or grill: Use countertop appliances turn off power to select areas when extreme weather makes our equipment unsafe
like your microwave or air fryer to save to operate. PSPS is only considered when the risk of a fire is extreme.Avista employs
energy and avoid heating up your analytic tools to monitor and predict the weather seven days out to enable informed
kitchen. Even better, grill outside. decisions.
4. Turn off lights: If you haven't We are committed to
switched to LEDs yet, now is the time. notifying customers and
Non-LEDs can produce a lot of heat. communities before, during,
And no matter what kind of lights you and after a PSPS event,
have,turn them off when you're not allowing time to prepare for a
using them to save energy. power disruption. Conditions
can change quickly, but weER
HIGH
Continued on back aim to keep those affected �°°DPP F�Yy�cy
as well-informed as we can - F
based on the situation. �m
We encourage you to update
your contact information with PREVENT
us so you can be notified --
when we are considering a ,
PSPS. It's also important to
create an outage kit and be
ready for potential outages.
_ Continued on back

NNWContinuedfrom front Continued from front
Avista is helping fight Six ways to stay cool and save
wildfires before they happen energy this summer
5. Keep air filters clean: If your home
PSPS will only be used in the most extreme weather conditions. It's one tool has central air conditioning, check
we can use to prevent wildfires, but Avista has been working on wildfire the filter. Clean filters help the system
prevention for years. In 2020,we launched our comprehensive 10-year Wildfire run efficiently and improve indoor air
Resiliency Plan.Avista has completed grid hardening projects in areas of high quality. Sign up for our Furnace Filter
fire risk. Some of these projects include replacing wooden transmission poles Reminder Program and we'll notify you
with steel, installing a special fire-retardant wire mesh around the bottom when it's time to replace your filter,too.
of wood poles, and replacing wooden crossarms on poles with a stronger
fiberglass to better protect the electrical equipment and reduce the likelihood 6. Plant trees: If you have yard, plant
of spark-ignition sources.We have also increased vegetation management to trees - shrubs to provide shade along
reduce contact between trees and power lines and implemented improved south-facing windows.They'll block
tools to better assess fire risk with weather forecasting. the sun and help cool your home.
Remember to call 811 before you dig.
Visit myavista.com/wildfire to learn more about Avista's plans and how you can
be prepared. Visit myavista.com/summercooling for
more information.
Know what F below
Before you break ground with a shovel, GROUND MARK
SpFET S N o�pHQNos auger, or other equipment, click or IDENTIFICATION
EVERY OIG.EVERY TIME. I
call 871 at least two full business
days before you dig—it's the law.A Ground markings are
utility representative will mark the location of in different colors to
your buried utility lines in the requested dig area or indicate the area is clear indicate the locations
of buried Avista utilities.The service is free for Avista residential customers. and types of utility
Privately owned lines can be located by a 3rd party for a fee. facilities buried below.
' Valid periods for locate
CLICK OR CALL 811 BEFORE YOU DIG CHECKLIST . marks are:WA—45 days;
Never disturb the ground until you complete these steps: ID—28 days. If anyone
• Use white paint to mark the zone where you plan to dig digs after the listed
• Click or call 811 and wait for the utility representative to mark times,they are digging ,
the facilities owned by Avista with an invalid ticket.
• Maintain and respect these locate marks
• If your located ticket expires and you intend to continue digging, GAS-OIL:YELLOW
you must re-notify 811
• Carefully hand dig within the 24-inch tolerance zone to expose
the marked utility
If you damage, hit, or nick an electric or natural gas line, immediately notify
Avista customer service at(800)227-9187. If you damage a pipeline and
natural gas is escaping, DO NOT FOLD OVER THE PIPE to seal the leak. PROPOSED EXCAVATION:WHITE
Static charge can ignite the gas.Walk upwind a safe distance away,then call
911 and Avista.
Visit myavista.com/811 for more information.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
630i AVA ©Copyright 2024 Avista Corporation

0
A
' Get cash back
on energy-saving
home products
Want to lower your energy `
bill?Start by improving your home's
energy efficiency.Adding insulation and getting new windows and doors �t
can help save on heating and cooling l ��
costs by preventing air from getting
in or out of your house. Upgrade to a
smart thermostat and ENERGY STAR®
appliances for even more savings.Avista —
offers cash-back rebates to make these
improvements more affordable. Start
saving energy and money today at
myavista.com/getrebates. -
During the summer months, my old 1910 house really starts to
a heat up,especially in the afternoons,when the sun beats down
on my roof.When this happens, I turn to Avista's website to look for tips to stay
cool while being energy efficient.
This page has a lot of great information, myavista.com/summercooling, including
how to program your thermostat during the summer months, how to use fans to
stay cool(rather than cranking the air conditioner), and how to ventilate your home.
' If you have a cooling system, set your thermostat as high as you can,while still
feeling comfortable. In the summer,an adjustment of just three degrees higher
can result in 10% of energy savings. If you have a programmable thermostat,
you can set it according to your schedule,so when
you come home you will be nice and cool,while Lisa,an Avista customer,
not using a lot of energy cooling an empty home bought her 1910 house
when you are gone. because she loved the
Think about upgrading to a smart thermostat old-world character,some
that has Wi-Fi connectivity and an app for your of which doesn't make her
smartphone.You can even get a rebate that house very energy efficient.
may pay for the cost of your smart thermostat at Over the last two years,
myavista.com/getrebates.You should also think Lisa shared her experience
/l about hiring a service to check your heating and on taking some simple do-
cooling system before each season to make sure it-yourself improvements
to inspire others. Now,
it is running smoothly.
she's highlighting helpful
I rely on a lot of fans in the summer. I have a information you can find
ceiling fan and I make sure that the blades are on the Avista website.
Continued on back

Continued from front Need help with
Summer is heating up your energy bill?
turning counterclockwise in the summer to force the air down. Fans don't cool the air Avista partners with community
but will circulate the air to cool you.A fan uses about 1% of the energy that an agencies to help customers
air conditioner does.To save energy, be sure to turn off the fans when the rooms manage their energy costs.
aren't occupied. If you need help paying your home
I also like to open windows upstairs at night,when outside temperatures drop, energy bill,you may be eligible for
financial assistance. Please call us at
to let cool air in and hot air out. I use a fan to keep the air circulating through financial
227-9187 see if you qualify.
the room. Find an agency near you and learn
For more energy-saving tips,visit myavista.com/summercooling. more at myavista.com/assistance.
Your safety matters
We, at Avista, want to keep you,
your family and neighbors safe :
around electricity and natural
�IRSt gas. That's why we created some useful `a
SpFE� and informational safety videos. You can
find these at myavista.com/safetyvideos.
Questions, please call us at(800)227-9187.
Avoid failing
Summer is here!
victim to a scam
Summer weather is here, and
in response to the hot, dry YXI�
conditions,Avista changes operations
in some areas to decrease the potential Be alert to anyone who
for wildfires.This shift, called Fire Safety shows up at your home and
Mode, means we change our stem to
g y 4`�f� ����-�j ��, uses high-pressure tactics to
turn off automatic re-energization when ;`;.. - demand immediate payment
a fault occurs.Avista's line personnel will r. j to avoid having your service
physically patrol an outage area before a disconnected. Stammers can try
line is placed back into service. It means to appear legitimate by carrying a
you might experience longer outage walkie-talkie and wearing a hard hat
times, but it keeps everyone safer. and orange vest.Avista employees and
We have been implementing this response to hot, dry weather for more than 20 years. our authorized contractors, however,
Recently,Avista has expanded Fire Safety Mode by pairing it with our fire-weather all carry an Avista photo ID badge. Our
monitoring system.This allows Avista to make the lines even more sensitive during authorized contractors will have vehicle
times when high wind is predicted. If we decide to elevate the settings,you will signs showing they are under contract
be notified at the email and phone associated with your Avista account.Avista will with us and will carry Avista program
return the distribution system to normal as soon as weather permits and fire potential materials. For more information,visit
decreases. Learn more about our wildfire resiliency plan myavista.com/wildfire. myavista.com/doortodoor.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
583i AVA ©Copyright 2023 Avista Corporation

Connections
August 2024 Washington e Idaho
Go green with
paperless billing 1L h A
If you haven't already, sign up y
for paperless billing and receive
your bill right to your email
inbox.When you opt to go paperless, ;y
you'll receive an email indicating the bill
statement is ready to access on your
free online account.You can continue
to pay your bill any way you like! Your
monthly bill summary will be emailed
to you, along with any reminders or
notifications you choose. It's convenient
and environmentally savvy. Sign up at
myavista.com/enrollments.
What you see on your bill is only part of the story.
i We all use energy to power our homes and businesses, and for
Avista,the cost of that energy is regulated.What you see on your bill is
what state utility commissions deem fair and reasonable.
How rates work
The rates you pay for energy
F cover two types of costs: Rising Costs Of a Single
t Distribution Pole
1. 50% of your bill pays for 2021 to 209'
the generation,the actual
cost of turning water,gas, $1,091.19
$962.33 $954.70
or wind into power, and
$810.59
2. 50% covers the costs to
F deliver that energy safely
and reliably to your home 2021 2022 2023 Average
or business.
Avista maintains approximately 240,000
/ Where do my energy distribution poles across its service territory.
dollars go? `The most commonly used distribution wood pole in our
Your energy dollars go toward service territory is a 45'/Class 3 Western Red Cedar Wood Pole.
maintaining equipment,
planning for future energy needs,and replacing infrastructure that has exceeded its
4. useful lifetime. Many parts of our system are more than 30,40, or 50 years old.
Avista generates power from 8 hydroelectric projects and 7 thermal generation
plants and receives power from 58 wind turbines.Then we send it over 19,000 miles
of distribution lines across 30,000 square miles to more than 300,000 customers.
Continued on back

Continued from front Your energy dollars at work ..It.
1 1 ` '1,'w►
AA 01234 67 B
© Need help with your
AA 01234567 B
energy bill?
Managing energy usage and
costs can be challenging. It's why
we work with local community action
Maintaining and improving a massive infrastructure made up of pipes, poles, dams, agencies throughout our service territory
turbines,and substations means that, every year,we invest hundreds of millions of to offer programs that can help.
dollars into our systems. It's all part of our commitment to provide reliable energy—
both now and well into the future. In Idaho,we work with community
action agencies to support programs
Visit myavista.com/rates if you'd like to learn more about how rates are set. that offer financial assistance,energy-
Visit myavista.com/energydollars to watch some video highlights of recent energy saving home upgrades,and more.
projects to help you see where your energy dollars are being spent. Contact your local agency to learn more.
In Washington, in addition to
community agency programs,we offer
a bill discount program. Nearly 1 in 3
Public Safety EMERGER�A �o Washington customers qualify for My
1. '� Energy Discount, a program that lowers
Power Shutoffs energy costs every month for two years.
Avista has added a new \ `�pRO�Es Applying is quick and easy with no
strategy to our wildfire paperwork or appointments needed.
mitigation plan. If extreme o�SpEReREQp �p"� Visit myavista.com/assistance to see
weather conditions are forecast, `p"a
Wary 0.\S"pp�ppp .W"l�S��S which options are available to you.
like low humidity and strong winds, "px�Epp cpS"p�"s�R
we may turn off power in specific �°S;,10o�
locations to help protect public safety. �c��pNapp�`^S
"UMSn .lM "a�"Spp"S
This is called a Public Safety Power
Shutoff, or PSPS.
What you can do:
• Make sure your information is up to date with Avista.Visit myavista.com/profile Your safety matters
to update your account information or call Customer Service at(800)227-9187. We, at Avista,want to keep you,
• Let us know if you have medical devices that rely on electricity. your family, and neighbors safe
Visit myavista.com/medicalequipment to learn more. around electricity and natural gas.
• Be prepared for outages. Keep your emergency supplies together in one That's why we created some useful and
place. Learn more at myavista.com/outages to create your to-do list in case informational safety videos.
of an outage. Find them at myavista.com/safetyvideos.
Read about our plans and how you can be prepared at myavista.com/wildfire. Questions?Call us at(800)227-9187.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
635i AVA 0 Copyright 2024 Avista Corporation old,VIST&

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Wildfire prevention
Avista has been working
to strengthen our system
.
to reduce the potential of t ,;
wildfires in our region. In 2020,
we announced our enhanced 10-year
Wildfire Resiliency Plan, and we are
making progress in each element of
the plan.We have completed grid
hardening projects in areas of high
fire risk.
Some of these projects include
replacing wooden transmission
poles with steel, installing a special
fire-retardant wire mesh around the
bottom of wood poles and replacing • • • •
wooden crossarms on poles with a • - • • • •
stronger fiberglass to better protect the
electrical equipment and reduce the
likelihood of spark-ignition sources.
We have also increased vegetation I was thinking the other day about how much food is wasted in American
management to reduce contact households.While many turn that waste into compost for their gardens, I learned
between trees and power lines and on Avista's website, myavista.com/RNG,that there is another use for it.
implemented improved tools to It's not just food waste, but organic waste from agriculture,wastewater treatment
better assess fire risk with weather plants and landfills.As this waste breaks down, it releases methane gas.A company
forecasting. In July,we changed our in Roosevelt,Washington, H.W. Hill Renewable Natural Gas,captures the methane
operations in some areas to decrease and cleans it to create carbon-neutral Renewable
the potential for wildfires.This shift, Natural Gas(RNG), or biomethane. Lisa,an Avista customer,
called Fire Safety Mode, means we bought her 1910 house
RNG is renewable, and it can take the place of because she loved the
Continued on back natural gas.And since the process is removing old-world character,some
methane from releasing into the atmosphere, it of which doesn't make her
means lower emissions,too. house very energy efficient.
Avista has a program in which you can subscribe Over the last two years,
to a block of RNG for$5 a month. For each block, Lisa shared her experience
you get 1.5 therms of energy, or about 44 kilowatt on taking some simple do-
hours. It is billed in $5 increments as a separate it-yourself improvements
line item.You can start or stop participating in the to inspire others. Now,
program whenever you like, but your purchases she's highlighting helpful
may be limited if there isn't enough RNG. information you can find
Learn more at myavista.com/RNG. on the Avista website.
Need help with your energy bill?
Avista partners with community agencies to help customers
manage their energy costs. If you need help paying your home energy bill,
you may be eligible for financial assistance. Please call us at(800)227-9187 to see if
you qualify. Find an agency near you and learn more at myavista.com/assistance.

1
Continued from front
Wildfire
prevention
change our system to turn off
automatic re-energization when
a fault occurs.Avista's line personnel
will physically patrol an outage ;
area before a line is placed back
into service.
It means you might experience longer
outage , keeps everyne
safer.Alslo,webut canlmake additional Emergency Preparedness
changes to increase the sensitivity of
the electric system when our weather September is National Preparedness Month, established to encourage
forecasting indicates a greater risk. Americans to be prepared for disasters or emergencies in their homes,
This means that certain powerlines businesses, and communities.We care about the safety of our customers and
are more sensitive,and outages are communities,and we encourage you to be prepared.
more likely. If your area is set to a Make sure you have what you
higher level of sensitivity,we will need in case of an extended power
notify you by phone and email. outage: PLAN AHEAD
Visit myavista.com and sign in to
make sure your information is to to • Water(one gallon per person per day for Take time to understand how
date.Also sign up to receive power- several days,for drinking and sanitation) things you use everyday work
outage alerts by text or mobile app. • Food(at least a several-day supply of without power. Some devices like
Click the word "outage" in the top non-perishable food) garage doors,security doors,and
navigation to locate the page. electric gates will not function
Learn more about our wildfire Battery-powered or hand crank radio and normally when the power goes out.
a NOAA Weather Radio with tone alert
measures at myavista.com/wildfire. Learn how your routine
• Flashlight works without power:
• First aid kit • Prepare your home medical
• Extra batteries equipment. If you have medical
• Whistle(to signal for help) needs that require specialequipment
Recognizing a • Dust mask(to help filter contaminated air)
natural gas leak • Plan for a worst-case scenario,
• Plastic sheeting and duct tape like a long power interruption.
We,at Avista,want to keep (to shelter in place) • Research portable generators.
you,your family and neighbors . Moist towelettes,garbage bags and
safe around electricity and plastic ties(for personal sanitation) • Make a plan with friends
natural gas.That's why we or relatives.
created some useful and informational • Wrench or pliers(to turn off utilities) . For additional information,
safety videos.You can find these at • Manual can opener(for food) visit us at myavista.com/outage.
myavista.com/safetyvideos.
And remember, if you have any • Local maps
questions about safety, please call • Cell phone with chargers and For real time updates, go to
us at(800)227-9187. a backup battery myavista.com/getalerts to sign up.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
588i AVA 0 Copyright 2023 Avista Corporation

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Identify potential
safety hazards
We want to keep you,your
family, and neighbors safe .
around electricity and natural
gas.That's why we created some t `
useful and informational safety
videos.You can find these at
myavista.com/safetyvideos.
And remember, if you have any
questions about safety, please call
us at(800)227-9187.
• • • • • •
J 0=3 . • •
Living in the Inland Northwest, we're all too familiar with storms
and uncertain weather patterns.These storms can be hard on our trees.
During a storm,strong winds and snow can cause trees, limbs, and debris to wreak
havoc on the electric system, resulting in an outage for Avista customers.That said,
there are proactive measures you can take to be ready before an outage occurs.An
outage preparedness kit and a plan will save you precious time and resources in the
event the lights go out.
e t .t �• What you can do to prepare for an outage:
F",` Update your contact information.
\ • Be sure Avista has your current contact information so we can reach
1 you concerning potential outages.Visit myavista.com/profile or call us at
to [phone].
Keep emergency supplies in one place. Supplies should include:
• Flashlights with fresh batteries • Manual can opener
' • Portable, battery-powered radio • Fully charged battery backup for cell
•Wind-up or battery-powered clock phones and devices
4110- •Water and nonperishable food •Visit myavista.com/outages to see a
supply list
Maintain fire alarm batteries.
• Replace the batteries in your fire alarms and carbon monoxide detectors every
few months,even ones hard-wired to your home's electrical system.
Continued on back

Continued from front
Prepare for a power outage
Prepare your home medical equipment.
If you rely on electrical medical devices, let us know to receive extra notifications in ««,,
case of an extended outage. Learn more at myavista.com/medicalequipment.
• Plan for a worst-case scenario, like a long power interruption.
• Research portable generators.
• Make a plan with friends or relatives.
To report a power outage:
•Visit myavista.com/outages
• Download the Avista app for real-time information
• Call Avista at(800)-227-9187
• Receive text notifications by texting "REG" to AVISTA(284782). Messaging and
data rates may apply.Text "STOP" at any time to stop receiving texts.
Protect yourself by Need help with your
staying informed
Scammers can be quite crafty, energy bill?
J ; so it's crucial to stay vigilant. Options are available.We recognize
Here are some helpful tips: that for many, managing energy usage
Phone:Scammers may call claiming and costs can be challenging.We want
to be from Avista, demanding you to know that if you need a helping
immediate payment to avoid hand with your energy bill,we're working
� disconnection.They can even make it
with local community action agencies to= � look like they're calling from an Avista make help available.Together,we offer
phone number! They might ask you financial assistance programs and energy-
to transfer funds electronically or use saving home upgrade services.
prepaid cards. Remember that Avista Idaho customers can find billing and
won't pressure you this way. payment programs, along with home
Email: Be wary of phishing emails that impersonate Avista. Scammers can create energy-saving options,through their local
convincing emails using our logo. If you don't recognize the sender's email address, community agencies.
take precautions.Avista won't ask for sensitive information via email. Tens of thousands of Washington
In-person: Scammers may come to your door,claiming to work for Avista. Our customers qualify for My Energy Discount,
Avista employees and contractors always carry an Avista identification badge,and a monthly bill discount program that
you can ask to see it. lowers energy costs for two years.With
higher household income levels eligible,
Remember, if something seems off,trust your instincts. Hang up on suspicious calls, many people don't realize they qualify.
and always verify before sharing personal information. Stay safe! Visit myavista.com/assistance to learn
Visit myavista.com/scams or myavista.com/scamvideos for more information about which options are available to you.
how to identify scams.
If in doubt,visit myavista.com or call(800)227-9187 to check your account status.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _,���®638i AVA 0 Copyright 2024 Avista Corporation Ali,

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RED U $
Sign up to win in
our Energy Smart
Giveaway
We're observing National Energy
Awareness Month by giving you `
a chance to win a Google Nest
Learning Thermostat. was INC-N
We know that the way to M 6800C
a more sustainable future •
is to use less energy. It's
why we share ways to save r LE CT 21
energy, reward customers
like you for upgrading to POO WCIZCDD
energy-efficient equipment and adopting --
weatherization measures and promote
sustainable technologies. So as the
weather outside changes, it's the perfect
time to think about how your home uses
energy and what options you may have
to control it. •
Continued on back • •
The first electric school buses have arrived
in Avista's Washington service territory.
VL Transport,who serves Loon Lake and Valley school districts, recently received
• a grant for two electric school busses and $75,000 in funding for charging
infrastructure.
"We are honored to be the recipient of these electric buses and charging
equipment," said Annette Wisener,Transportation Supervisor,Valley School District
VL Transport Center. "Avista really helped us identify where we could see operational
cost savings,while also helping us identify which routes would safely and reliably
transport our kids using an electric bus.This is a turning point toward a clean energy
solution for our bus transportation," she said.
Avista's electric fleet analysis team identified the Washington State Department of
Ecology's Electric School Bus grant program as a good fit for VL Transport providing:
• Route analysis
• Expected savings
•Optimal charging schedules
• Plus,with the grant,there were no out of pocket expenses
See if your district is eligible
Between now and 2026, $5 billion of federal funding will provide U.S. schools
• • with incentives to purchase clean school buses. School districts and third-party bus
providers interested in learning more about available grants are encouraged
to contact us at myavista.com/transportation.

Continued from front
Electricity Generation Utility Fuel Mix
Energy smart Giveaway Resource Mix
A smart learning thermostat is a I
great starting point. It'll help you
save on heating and cooling use and
program itself. 60% 421%
RENEWABLE RENEWABLE
Go to myavista.com/smartgiveaway ENERGY ENERGY
and enter to win a Google Nest
Learning Thermostat today! Two-
•Hydro •Hydro
hundred lucky winners will be drawn •Wlnd •W;nd(2%)
at random in November and receive •Bbmass(2%) •Biomass
•Coal •Coal
their new thermostat just before •Natural Gas •Natural Gas
winter really settles in. Hurry, As of Dec 31,2021.Excludes AEL&P. As of Dec.31,2021.Excludes AEL&P. •unsPedfed
'The 60%renewable chart shows how much of each type of electricity •Waste(7%)
entries will only be accepted we couldproduce if everything was running at the same time.
through October 31, 2023.
The 4096 renewable chart shows how the system actually operated in 2021.
For other energy-saving ideas,visit
myavista.com/energytips. Electric utilities' fuel mix disclosure
Avista uses different kinds of fuel facilities.We also have long-term contracts
to produce the electricity that for additional hydro and wind power.
Natural gas is the powers the lives and businesses Approximately 60 percent of company-
cleanest burning fossil of our customers. owned generation is renewable energy.
fuel available. But if natural In addition to the diverse mix of fuel we Also,customers purchased the
gas isn't burned properly,say, use to generate power,we also have environmental offsets associated with
because of a faulty furnace, it long and short-term purchased power over 81 million kilowatt-hours of new
can emit carbon monoxide(CO), contracts in place and we purchase power renewable wind and solar power in
a colorless,odorless gas that on the wholesale market. It all adds up 2021 through Avista's My Clean Energy
can cause flu-like symptoms and
even death Be alerted when to a diverse energy mix that provides program.These participating customers
CO is present. Install a listed our customers with clean, reliable power paid for and received the benefit of the
carbon monoxide detector.We at fair, reasonable rates.Avista-owned renewable energy offset,so it is not
just want you to be safe. generation includes eight hydroelectric reported in Avista's energy mix. Learn
M st a want
safety. projects and eight thermal generation more at myavista.com/fuelmix.
A new bill discount program for
Washington customers
Avista has a new program called My Energy Discount to help Washington
customers with their bills. If you're eligible for the discount,you'll save money ,� >'`
every month.
Even if you couldn't get help with your bill before,you might be able to t_
now. It's easier to qualify and no paperwork is required to apply.All you have to do is tell
us your household's size and income. If you're approved,your discount is good for two
years. Even better,you can still benefit from all the other programs and services your local
community action agency offers, including other types of payment assistance and home
improvement help.
Visit myavista.com/myenergydiscountWA to learn more and fill out our simple
online form to apply now. Or give us a call at(800)227-9187.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
592i AVA 0 Copyright 2023 Avista Corporation �IO ASTAff

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r
Sign up for a
FREE home - ,
energy audit ,
Unsure why your home uses so _ ,C
much energy? Sign up for a FREE +a'
home energy audit to get answers. It's 0
the first step customers should take
when they want to discover how to
address wasted energy.
Our certified,third-party experts will
uncover areas that need attention, and
give personalized recommendations
on how to lower energy usage and
improve comfort,so you can make
informed decisions on which projects to
start. Both renters and homeowners in . • • •
Idaho and Washington are eligible.
Visit myavista.com/HomeEnergyAudit
to sign up now.
Across Eastern Washington, nonprofits Above:A family learns
are receiving a boost in support for the about energy efficiency
services they provide,thanks to Avista's during an interactive
Named Communities Investment Fund demonstration at
(NCIF).This program is the first of its kind for a Avista's booth during a
Washington utility. summertime community
NCIF invests up to five million dollars annually in event at Manito Park, in
�- community-driven initiatives aimed at advancing Spokane, Wash.
clean energy transformation, particularly those in communities disproportionately
1 impacted by climate change and socioeconomic disparities.
Projects are selected for funding through a competitive application
P process. For example,the Kettle Falls Community Chest food pantry completed
an energy efficiency upgrade thanks to the NCIF.The savings achieved through the
renovation allow the nonprofit to allocate more funds to other expenses that help
them serve families.
NCIF was approved by the Washington Utilities and Transportation Commission as
part of Avista's Clean Energy Implementation Plan(CEIP)to meet the requirements
of the state's Clean Energy Transformation Act(CETA). Implemented in 2020, CETA
rr aims to accelerate the transition to clean energy and reduce greenhouse gas
emissions,with equity as a core component.
Avista's commitment to equity extends beyond NCIF.The company's
CEIP includes various forms of public engagement.
Avista holds quarterly meetings to educate Washington electric customers about
the progress it's making toward a cleaner energy future.The meetings provide an
opportunity for real-time feedback. Dates and times are listed at myavista.com/CETA.
Continued on back

z
Continued from front
The power of community Need help with
r engagement your energy bill?
Additionally,Avista established an Equity Advisory Group(EAG)to provide We have
long-standing
perspectives and consultation.The group is currently accepting new members,and relationships
individuals can complete an interest form at myavista.com/CETA. with local
As we look to the future of clean energy in Washington, it is important for everyone community
to be involved.Whether it's participating in public meetings,joining advisory groups, action agencies
or simply staying informed,your engagement can help shape an equitable, clean across our
energy future. service r
territory. r
Know the signs Together,we offer
financial assistance
From the exhaust produced by your family vehicle to the fuel source programs and
of your home's heating system, carbon monoxide (CO)can exist energy-saving
within your home without you home upgrade
even realizing it. CO is a colorless, services to help
odorless, poisonous gas that is produced people manage
by the incomplete burning of various fuels, their home energy usage and costs.
including charcoal, oil, kerosene, propane, Both Idaho and Washington customers
diesel fuel, coal,wood and natural gas. can find billing, payment, and home
Because CO is undetectable to the human energy-saving programs through their
senses, it is important for people to know local community agencies.
the signs of CO exposure.These symptoms
s are similar to the flu and can include: Washington customers can also see if
they qualify for an ongoing monthly bill
• Headache • Nausea discount through our My Energy Discount
• Fatigue • Dizziness program. It lowers energy costs for two
• Shortness of breath years. Eligibility guidelines were recently
updated and, in most counties, include
To protect yourself and your family,consider installing carbon monoxide even higher household income levels.
detectors throughout your home.These devices monitor CO levels and alert you Visit myavista.com/assistance to learn
if the gas reaches dangerous levels.That's why CO detectors are needed and are which options are available to you.
a legal requirement in some states. CO detectors are available at most home retail
outlets.We recommend you only buy UL-listed models and follow the manufacturer's
instructions for installation and operation.The Consumer Product Safety Commission
recommends installing at least one detector in a hallway near your sleeping area.
By having your heating system and equipment serviced by a qualified
technician at regular intervals or by the manufacturer's recommendation,you can
reduce the risk of CO being present in your home or business. Potential sources of CO Do you ever wonder what's
that shouldn't be used indoors under any circumstances include portable generators, behind your energy bill?We've
barbeques and charcoal grills. Items to consider for servicing inside your home or put together a few videos of recent
business include your water heater and any gas,oil,wood or coal-burning heaters. projects to give you a peek behind the
If you suspect that you or someone else is experiencing CO scenes on what can impact your bill.
poisoning,get to fresh air immediately. Leave the home and call for Avista is investing in our system today to
assistance from a safe place. Get medical attention immediately and inform medical continue to responsibly deliver safe and
staff that CO poisoning is suspected. Call 911,then call Avista at(800)227-9187 and reliable energy tomorrow.
do not reenter the home until we can ensure your safety. Visit myavista.com/energydollars to
Visit myavista.com/resngsafety for more information on CO and natural gas safety. watch the videos.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
643i AVA 0 Copyright 2024 Avista Corporation

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Bright,twinkling lights are one of
the joys of the season,whether on
the eaves of your home or strung on
trees.While those merry little lights are .r
a delight for many, incorrect usage can -*-
cause fires, injuries from falls or electrical
shocks. tf
To keep the holidays festive and fun, ''
follow these safety tips while decorating "
�►
outdoors
• Use lights—and if needed, extension
cords—that are approved for
outdoor use. ` _ �-
• Before decorating, check all light
strands for damages and burned-out _ a�
lights. Frayed insulation,exposed wires
and broken plugs are all hazards and
should be discarded.When replacing
bulbs, unplug the strand.
• Consider purchasing miniature or
LED lights as they use less energy
and are long lasting. LED lights areEnergy-saving tips •
r fall
also shatterproof and present no
fire hazard.
•To avoid accidentally leaving your lights The weather outside is changing and you may find yourself
on,consider a timer. Make sure the
is rated to handle the tempted to crank up the heat. Before you do,consider that during cooler
timer you use
total wattage is your lights. months, heating is responsible for 40-60% of the energy use most of our customers
see on their bills.Although you can't control the weather,there are ways you can
Visit myavista.com/safety for more manage your use.
safety tips.
Use this checklist to reduce energy use and improve comfort:
_ • Adjust thermostat—Set it at 68'in the winter. Lowering it even further, by just
three additional degrees,can save 10% more on energy used for heating.
r • Change furnace filter and remove buildup on baseboard heaters—
� ' Dust and debris block air from moving freely so even if your heater kicks on, rooms
' won't warm up efficiently.
r.1 • Seal drafts and leaks—Window plastic,caulk and weather stripping can help
keep your warm air in and the cold air out.
• Check fireplace dampers—When not in use, a chimney with an open damper
can allow up to 25% of the heated air in your house to escape.
r • Check water heater—Set it at 120°.Water heating is often the second largest
energy user in your home.
1 Find more energy-saving tips at myavista.com/energytips.

Need help with
your energy bill?
Avista partners with local
community agencies to help
customers with their energy
costs. In Washington, income-
eligible customers can now qualify for
a new monthly bill discount program
<•�� called My Energy Discount. In Idaho,
�►'` financial assistance may be available
through your local community action
agency. Learn more about your
options at myavista.com/assistance or
do by calling us at(800)227-9187.
• •
From the exhaust produced by operation.The Consumer Product '
your family vehicle to the fuel Safety Commission recommends °
source of your home's heating installing at least one detector in "
system, carbon monoxide (CO) a hallway near your sleeping area.
can live within your home By having your heating system and
without you even realizing it. equipment serviced by a qualified
CO is a colorless, odorless, poisonous technician at regular intervals or by
gas that is produced by the incomplete the manufacturer's recommendation,
burning of various fuels, including you can reduce the risk of CO being ;
charcoal, oil, kerosene, propane, diesel present in your home or business.
fuel,coal,wood and natural gas. Potential sources of CO that i
Because CO is undetectable to the shouldn't be used indoors under ;
human senses, it is important for people any circumstances include portable
to know the signs of CO exposure. generators, barbeques and charcoal
These symptoms are similar to the flu grills. Items to consider for servicing
and can include: inside your home or business include
• Headache • Nausea your water heater and any gas,oil, Want to avoid bill
• Fatigue • Dizziness wood or coal-burning heaters. If you related surprises?
• Shortness of breath suspect that you or someone else is
experiencing CO poisoning,get to Sign up for Billing Alerts to
To protect yourself and your family, fresh air immediately. get notified when you have a
consider installing carbon monoxide new statement, your payment
detectors throughout your home.These Leave the home and call for assistance is due, and your payment is
devices monitor CO levels and alert you from a safe place. Get medical past due.
should the gas reach dangerous levels. attention immediately and inform
That's why CO detectors are needed medical staff that CO poisoning is Customers in Washington with an
and are a legal requirement in some suspected. Call 911,then call Avista at AMI Smart Meter can also sign up for
states. CO detectors are available at [phone] and do not reenter the Budget Alerts.You choose a dollar
home until we can ensure your safety. amount,and we'll let you know if your
most home retail outlets. Visitmyavista.com/resngsafety f monthly bill is expected to be higher
myavista.comresngsaey or
We recommend you only buy UL-listedthan the dollar amount you set.Visit
models and follow the manufacturer's more information on CO and natural myavista.com/alerts to learn more and
instructions for installation and gas safety. sign up.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _,���®596i AVA 0 Copyright 2023 Avista Corporation Ali,

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t .
See your
energy dollars
at work
Do you ever wonder what's ;.
behind your energy bill?
We've put together a few videos
of recent projects that give you a
behind-the-scenes look at what
can impact your bill.
Avista is investing in ours stem
today to continue to responsibl ?.���rq�w�����;.;:�''^�'�hti'
deliver safe and reliable energy .04 �`.'.`•`
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How cold weather impacts
your home energy bill
As the weather gets colder,you might notice your energy bill
going up.This happens when your heating system works harder to keep your
home warm.When it's cold outside, heat escapes from homes more quickly, so
heating systems run more often to maintain comfortable temperatures inside.
Four ways to lower your energy usage without sacrificing
-- comfort:
1. Seal Drafts: Check for gaps around windows and doors.
Use weather stripping or caulk to seal these gaps and keep warm
air inside.
2. Use a Programmable Thermostat: Set your thermostat to a lower
indoor temperature when you're not home or when you're sleeping.
Lowering it by three degrees can reduce your heating costs by ten percent.
3. Insulate Your Home: Make sure your home is well-insulated.
Good insulation keeps the heat inside, so your heater doesn't have to
work as hard.
rya
4. Let the Sun In: Open your curtains during the day to let sunlight warm
your home naturally. Close them at night to keep the heat in.
By following these tips,you can help reduce your energy usage all winter long.
Remember, small changes can make a big difference.
Visit myavista.com/winterbill to find tips and learn more about how cold weather
�. impacts your bill.

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Need help with
your energy bill?
We have long-standing
relationships with local
community action agencies
across our service territory.
Together,we offer financial assistance
Holiday lights programs and energy-saving home
upgrade services to help people
Twinkling lights are one of the joys of the season.Whether they're manage their home energy usage
hanging from your home or strung on trees,those cheerful little lights are a delight for and costs.
many, but improper use can cause fires,falls or electrical shocks. Both Idaho and Washington customers
To keep the holidays safe and fun,follow these safety tips while decorating: can find billing, payment, and home
• When decorating outside, use lights and extension cords that are approved energy-saving programs through their
for outdoor use. local community agencies.
• Inspect all light strands for damage and burned-out bulbs Washington customers can also see if
before decorating. Discard any strands with frayed insulation,exposed wires, they qualify for an ongoing monthly
or broken plugs.Always unplug the strand before replacing bulbs. bill discount through our My Energy
• Opt for miniature or LED lights.They use less energy and last longer. Discount program. It lowers
LED lights are also shatterproof and present less fire risk. energy costs for two years. Eligibility
guidelines were recently updated and,
• Consider a timer to avoid leaving your lights on more than desired. Make in most counties, include even higher
sure the timer can handle the total wattage of your lights. household income levels.
Visit myavista.com/electricsafety for more safety tips. Have a safe and happy Visit myavista.com/assistance to learn
holiday season! which options are available to you.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _
649i AVA 0 Copyright 2024 Avista Corporation �1�, ASTAff

I
DecemberConnections
123 Washington Idaho
Safely storing _~
flammable liquids '
One cause of household \`
fires is improper storage of '
flammable liquids. Did you know
that liquids such as paint thinner,
gasoline,cleaning solvents and contact
cement can produce invisible,explosive
vapors?
These vapors can catch fire or explode
if exposed to a flame or small spark—
even at considerable distances from
the flammable substances. Flammable
liquids or combustible material need
to be kept away from your furnace, QP%
water heater,vent pipe or any ignition
source.
When you use Philanthropy, the Avista way IF
flammable liquids,
do so in open,
well-ventilated areas,
far away from any
possible source of The Avista Foundation, established in 2002, serves as the official
ignition. giving arm of Avista.The Foundation gifts over$1 million annually to
nonprofit organizations throughout the company's service area—including eastern
Here are some tips for properly storing Washington, north Idaho,western Montana,southern Oregon, and Juneau,Alaska.
i� flammable liquids: "There is no part of our Forming the Foundation insulated Avista's
• Keep in accurately labeled,tightly philanthropy that comes philanthropy from the ups and downs of business
from customer rates.The cycles," said Avista Foundation Executive Director
closed, non-glass containers Foundation is a separate, Kristi Meyer. "It ensures our charitable giving
• Store away from heaters,furnaces, nonprofit organization continues regardless of what had occurred or
water heaters, ranges and other gas established by Avista." what would happen in the future." Funding for
appliances Kristi Meyer the Foundation comes strictly from the company's
• Keep out of reach of children Avista Foundation Executive Director shareholders, and not from customers.
• Store outside the house when The Foundation's areas of focus are community and economic vitality, education,
possible and vulnerable populations. It serves these needs by identifying and supporting local
nonprofits doing significant work in the community.As Kristi is the only paid staff
• Keep flammables away from any member,she relies heavily on employees to help raise awareness about organizations
item marked "oxidizer" (pool that meet Avista's criteria for giving.
chlorine)
Every quarter,the Foundation conducts a competitive grant cycle soliciting proposals
• Put flammables only in containers on targeted areas:first quarter, health and human services; second quarter,
specifically designated for that education and youth development;third quarter,economic and community vitality;
purpose.The container will have a and fourth quarter,environmental,arts and culture.
UL or CSA label.
"Typically,the larger percentage of our giving is directed toward vulnerable
Taking these extra precautions ensures populations," said Kristi. "Applying is done online. Non-profit organizations can set
everyone's safety. For more safety tips, up an account and submit a proposal."
visit myavista.com/safety.
Continued on back

Continued from front
Philanthropy, the Avista way
During a quarterly funding cycle, Kristi estimates receiving 60 applications;of s.
those,the Foundation awards approximately 40 grants. "Our grants are often
$5,000 or less," said Kristi. "Because we are responding to needs and applications
across five states."
Working closely with the communities it serves,the Foundation has had a Know what's below:
meaningful impact over the last two decades. Since its inception, it's awarded over Excess flow valves
$14 million to organizations.Along with charitable grantmaking,the Foundation What is an Excess Flow Valve
created two internal programs to encourage employee giving.The Employee (EFV)?An excess flow valve(EFV)is a
Matching Gift Program provides up to$200 per employee per year to match device that automatically restricts the
personal giving, and Employee Dollars-for-Doers contributes$10/hour for each flow of natural gas if an underground
hour volunteered, up to$200. pipe is punctured or severed. Such
"Our retirees are also eligible for both of the matching programs,which I think is damage may result from excavation.
unique," said Kristi. "We can match $35,000 each for both programs annually." The EFV is installed underground on the
The Avista Foundation began with $2 million in stock from a spin-off company, service pipeline that runs between the
Itron, Inc. It awarded $10,000 to Spokane Youth Sports Association(SYSA), its first natural gas main(usually located near
the street, alley, or easement)and the
grant recipient the following year. Avista meter on the customer's property.
Today,the Foundation's assets have grown to over$10 million.To submit a grant Generally,the EFV is installed as close as
request,visit avistafoundation.com. possible to the natural gas main.
EFVs have been installed on most new
and replaced natural gas customer
services since 2008; however,since April
Have you tried the 2017,existing natural gas customers
without an EFV on their natural gas
Avista mobile app? service may elect to have one installed
Download our easy-to-use mobile at the customer's request and expense.
app to access billing and payment information, Installation costs vary greatly due to
contact us,view customer news, report electric different conditions within our service
outages,and even receive alerts for billing or territory. Customers will be billed
outages that impact you. It's everything you for actual labor and materials costs
need from the convenience of your mobile associated with the installation. Estimates
device.Visit your app store and search for Avista. for cost and timeframe for construction
will be provided as requested on a
case-by-case basis.There is no ongoing
maintenance cost for the customer.
Whether you have an EFV installed or
Need helpwith our energybill? not on your service line,you need to call
y 811 to have all underground utility lines
Avista partners with local community agencies to help customers properly marked at least two business
with their energy costs. In Washington, income-eligible customers can now days before starting any projects that
qualify for a new monthly bill discount program called My Energy Discount. In require digging. If you would like to
Idaho,financial assistance may be available through your local community action pursue having an EFV installed in your
agency. Learn more about your options at myavista.com/assistance or by calling us service line or if you would like to find
at(800)227-9187. out if you already have an EFV, please
call us at(800)227-9187 or email us at
[e-mail].
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] AIIW _,���®599i AVA 0 Copyright 2023 Avista Corporation Ali,

m
A
Paperless Billing
is a win-win
When customers register for -
Paperless Billing, it helps the
environment, and can help - —- —
keep Avista rates affordable.
Here's how: -
1. Eco-Friendly: By going digital, -
we save trees and reduce paper
waste. 1
2. Cost-Savings: Paperless Billing JJJJ-�'
eliminates printing and postageJ, E
costs.When Avista saves,
customers save overall,too.
3. Convenience: Customers can
access their monthly bill anytime, • I a 14! -1 •
anywhere, and can continue to • - • • •
pay their bill via any method they
choose.
Plus, it's safe and secure!
Visit myavista.com/enrollments As we embrace the season of giving, it's a fitting time to
to sign up. reflect on the importance of serving the community.
There is no greater inspiration than the nonprofits in our service
area making a difference.That is why we are honored to announce that this
year,the Avista Foundation awarded more than half a million dollars in grants to
Washington, Idaho, Oregon,and Alaska nonprofits.
The Avista Foundation's areas of focus are community and economic vitality,
education, and vulnerable populations. It serves these needs by identifying and
supporting local nonprofits doing important work in the community. Some of the
organizations that received support this year include Latinos En Spokane, St.Vincent
de Paul Coeur d'Alene, Northeast Youth Center and more than 125 others.
S "The Avista Foundation has been one of our biggest, most loyal supporters through
the years," said Katie Merwick,executive director of Second Chance Ranch,a
nonprofit that received an Avista Foundation grant in 2024.
Grant applications are accepted every three months for different focus areas,
w including:
• Health and human services
• Education and youth development
• Economic and community vitality
• Environmental
• Arts and culture
Organizations interested in applying for a grant can take an eligibility quiz and see
application deadlines by visiting avistafoundation.com.
Continued on back

�- Continued from front
�'- Avista Foundation spreads
cheer year-round Safely storing
flammable liquids
For over 20 years,the Foundation has made a real difference by working closely One cause of household fires is
with the communities it serves. Since it was founded,the Avista Foundation has improper storage of flammable
given more than $14 million to various organizations.
liquids. Did you know that liquids
It's important to note that the Avista Foundation does not receive funding from such as paint thinner,gasoline,cleaning
Avista Utilities customers through rates. It is a separate, non-profit organization solvents and contact cement can produce
established by Avista Corp. invisible,explosive vapors?
Visit avistafoundation.com to learn more. These vapors can catch fire or explode if
exposed to a flame or small spark—even
at considerable distances from the
NEED HELP WITH YOUR ENERGY BILL? flammable substances.
We know managing energy usage and costs can be challenging To prevent accidents,flammable liquids
in winter.That's why we work with local community action agencies to offer billing or combustible materials need to be kept
and payment assistance,as well as home energy-saving programs, away from your furnace,water heater,
to eligible customers. vent pipe,or any ignition source.When
Both Idaho and Washington customers can find billing,payment,and home energy- using flammable liquids, always do so
in open,well-ventilated areas,far away
saving options through their local community agencies. from any possible source of ignition.
Washington customers can also see if they qualify for our ongoing monthly bill discount Here are some tips for properly storing
program called My Energy Discount. It lowers energy costs for two years. flammable liquids:
Visit myavista.com/assistance to learn which options are available to you. e Keep them in accurately labeled,tightly
closed, non-glass containers.
e Store away from heaters,furnaces,
Why are energy bills higher in winter? water heaters, ranges,and other gas
As the temperature drops,you might notice your energy bills rising
appliances.
and wonder why this happens. Here are some of the main reasons: e Keep out of reach of children.
1. Heating Needs: During winter, homes use more energy to keep warm. Heating - Store outside the house when possible.
systems,whether they are furnaces, heat pumps,or something else, need a lot of e Keep flammables away from any item
energy to maintain a comfortable temperature inside.The colder it gets outside,the marked "oxidizer" (e.g., pool chlorine).
harder these systems have to work,which means they use more energy. e Only use containers specifically
2. Shorter Days: In winter,the days are shorter, and it gets dark earlier.This designated and approved for
means we use more electricity for lighting.We turn on lights earlier in the evening flammables,the label will
and keep them on longer,which adds to our energy usage. reflect that it's UL listed
3. Hot Water Usage:We tend to use more hot water in the winter for things like or FM approved.
showers, laundry, and washing dishes. Heating water requires a lot of energy,so Taking these precautions
increased hot water usage can lead to higher energy bills. helps ensure everyone's safety.
4. Holiday Decorations: Many people put up holiday lights and decorations For more safety tips,
during the winter months.While these decorations are fun and festive,they also use visit myavista.com/safety.
electricity.The more lights and decorations you have,the more energy you consume.
5. Staying Indoors:When it's cold outside,we spend more time indoors.
This means we use more energy for things like cooking,watching TV,and using
computers.All these activities contribute to higher energy consumption.
Visit myavista.com/winterbill to learn more about how you can lower your energy
usage and save on your bills this winter.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
651 i AVA 0 Copyright 2024 Avista Corporation

�uVISTA"
How to Calculate Natural Gas Bills General Service Example for Minimum Use Customer(Less than 200 therms per
Rate Schedule 101 month):
for Residential Idaho Customers For firm gas service supplied at one point of delivery If you had used 175 therms of gas,your bill would be calculated
through a single meter,used for any purpose. as follows:
Monthly Charge Minimum charge for use of less than 200 therms = $71.21
$20.00 Basic Charge,plus Schedule 150 rate per therm:
About Your Avista Utilities 3.Compute the charges for $0.61558 per therm $0.32845 x 175 therms = $57.48
Gas Rates and Bill your use,following the steps Example:If you used 46 therms of gas your bill would be Schedule 155 credit per therm:($0.01734)
Avista Utilities provides rate outlined for your rate schedule. calculated like this: ($0.01734) x 175 therms - ($3.03)
schedule information and an For your convenience,the Schedule 175 rate per therm:
explanation of billing energy charges already include Basic Charge - $20.32 $0.01006 x 175 therms = $1.76
$0argef x 46therms = $28.32 Schedule per therm:
procedures to help our the effect of Schedule 150 p
customers understand how (Purchase Gas Cost Adjust Charge for 46 therms = $48.32 ($0.00811) x 175 therms = ($1.42)
their bills are calculated. ment),Schedule 155 Above rates include the effects of the following schedules: Schedule 191 rate per therm:
Ifyou wish to calculate your (Gas Rate Adjustment), Schedule 150(Purchase Gas CostAdjustment)$0.32845/therm $0.02626 x 175 therms = $4.60
monthlybill: Schedule 175(Fixed Cost Schedule 155(Gas Rate Adjustment)$0.01734 credit/therm Total Charge for Service: _ $130.60
1.Find the number of therms Adjustment),Schedule 176 Schedule 175(Fixed CostAdjustment)$0.01506/therm
you used this month.Your bill (Tax Credit Rate),and Schedule J Customers served under Schedules 101 and 111 are eligible
191 (Energy Efficiency n Rider Schedule 176(TaxCreditRate)$0.01567credit/therm for service under either Schedule. If you consistently use over
shows them under metering gY cY 200 therms each month, you probably should be served
information. Adjustment).The rates for Schedule 791(Energy Efficiency RiderAdjustment)$0.04903/therm under Schedule 111. Otherwise your bill will be less under
• Subtract your previous these schedules are stated at Large General Service Schedule 101. If you take service under either of these
meter reading from your the end of each rate schedule Rate Schedule 111 Schedules, and you believe your bill would be considerably
present meter reading. where applicable. Monthly Charge less by taking service under the other Schedule for an
• Multiply the difference 4.After calculating the charge $71.21 Minimum Charge,plus entire year, please contact one of our customer service
p Y for your natural gas use,figure representatives at the office shown on your bill.
by the multifactor shown $0.69537 for the first 200 therms Rate Schedules 112,131,132,and 146 are available,undercontract
our meter. per
for and add any franchise fees $0.67383 per therm for the next 800 therms
Y which you pay on gas.They to large and extra-large gas customers.They are not explained here
• This is your use for the also are identified on your $0.58296 therm for the next 9,000 therms per because of their limited application.
period.Compute the monthlybill. $0.52290 therm for alI therms over 10,000 ifyou have further questions,please contact one of our
charges for it b using customer service representatives.
g Y g Franchise Fees Minimum charge is $71.21, plus the adjustments from
the rate schedule shown The franchise fees in Idaho schedules 150, 155, 175, 176 and 191 unless a higher
for your meter on your towns to which Avista Utilities minimum is required under contract to covers ecial help a basic costs of
bill. q P Explanation of Terms p pay
provides natural gas are all conditions. Basic Charge:Customers keeping gas available to you.
2.Find your rate schedule currently 1%,except those Example:If you used 10,240 therms of gas your bill would be billed under some rate sched- Therms:Your use of gas is
in this pamphlet.Your bill noted below: calculated like this: ules are charged a fee which billed in units called therms.
identifies the rate schedule Minimum charge = $71.21 One therm equals the
each meter is billed under. City of Lewiston 1% $0.69537 x 200 therms = $139.07 helps to pay the basic costs.
that are a natural part of heating capacityof
City of Bonners Ferry 3% City of Moscow 3% $0.67383 x 800 therms = $539.06 keeping gas available to all our approximately 100,000
City of Coeur d'Alene 5% City of Mullan 1% $0.58296 x 9,000 therms _ matches.
$5,246.64 customers.Examples include
City of Dalton Gardens 1% City of Osburn 1% $0.52290 x 240 therms $125.50 meter reading and billing costs_ Multifactor:Your gas meter
City of Dover 1% City of Pinehurst 1% - measures gas in cubic feet.
City of Fernan Lake Village 1% City of Ponderay 1% Charge for 10,240 therms = $6,121.48 and the cost of maintaining The heating capacity of a
City of Hauser 1% City of Post Falls 1% Above rates include the effects of the following schedules: company equipment aryour cubic foot of gas varies
City of Hayden 1% City of Rathdrum 1% Schedule 150(Purchase Gas CostAdjustment)$0.32845/therm premises.The basic charge is depending on what source
City of Hayden Lake City of 3% City of Sandpoint 1% Schedule 155(Gas Rate Adjustment)$0.01734 credit/therm added into the total charge for one get it from.In order to
Kellogg 1% City of Spirit Lake 1% Schedule 175(Fixed CostAdjustment)$0.01006/therm your use. bill you only for the heating
City of Kootenai 1% City of Wallace 1% Schedule 176(Tax Credit Rate)$0.00811 credit/therm Minimum Charge:If a rate capacity which your gas
schedule lists a minimum provides,we use a multi-
PLEASENOTE If the days of service shown on your bill are for less than 27 or Schedule 191(Energy Efficiency RiderAdjustment)$0.02626/therm charge we will bill at least that factor to convert cubic feet
more than 35 days,your bill may have been prorated.In this case,the amount each month,even if
following calculations cannot be used to calculate your monthly bill exactly.If into therms.The multifactor
you notice a dramatic change in your billing,up or down,please contact our the actual charges for your use varies with differences in the
customer service department immediately.Errors in billing may result in were less than that amount. grade of gas we can provide
adjustment(backbilling or refund)of your account up to three years. The minimum charge,like the to you.
Rate information provided in this pamphlet is for calculation purposes and may basic charge,Is designed to
not reflect current actual rates;rates listed are per effective date below.
RATES EFFECTIVE November 1, 2024
AVA653i

/Ilw_ Residential Service Example:If you used 8100 kWhs and had a demand of 30 kWs,your Example:If you used 24,000 Kwhs and had a demand of 65 Kws,
�II1VISTA Rate Schedule 1 bill would be calculated like this: your bill would be calculated like this:
For service supplied through one meter for domestic use in an Basic Charge = $20.00 $.06692 x 24,000 kWhs = $1,606.08
individual residence. $0.08732 x 3650 kWhs = $318.72 Charge for 24,000 kWhs = $1,606.08
How to Calculate Electric Bills for Monthly Charge $0.05979x4450kWhs = $266.07 Charge for 50kWs = $525.00
$20.00 Basic Charge,plus Charge for 8100 kWhs = $604.79 $7.00 x 15(additional kWs) _ $105.00
Residential Idaho Customers $.08569 perkWhforthefirst600kWhs $0.00 for 20 kWs = $0.00 Charge for 65kWs = $630.00
$7.00 x 10 kWs Charge = $70.00 Total charge for service
$.09703 per kWh for all additional kWhs for 30 kWs Total = $70.00 g = $2,236.08
About Your Avista Utilities 3. Compute the charges for Example:If you used 1,500 kilowatt hours of electricity,your charge for service = $674.79 (Notice:Neither power factor adjustment nor primary voltage
Electric Rates and Bill your use,following the steps bill would be calculated like this: Above rates include the effects of the following schedules: discount is present on this sample bill.)
Avista Utilities provides rate outlined for your rate Basic Charge = $20.00 Schedule 59(Residential and Farm Energy Rate Adj.)$0.00366 Above rates include the effects of the following schedules:
schedule information and an schedule.For your $.08569 x 600 kWhs = $55.24 credit/kWh Schedule 59(Residential and Farm Energy Rate Adj.)$0.00366
explanation of billing procedures convenience,the energy $.09703 x 900 kWhs = $93A1 Schedule 66(Temporary Power Cost Adj.)$0.00246 credit/kWh credit/kWh
to help our customers charges already include the Charge for 1500 kWhs = $163.65 Schedule 75(Fixed Cost Adjustment)$0.00004/kWh Schedule 66(Temporary Power Cost Adj.)$0.00246 credit/kWh
understand how their bills are effect of Schedule 59 Above rates include the effects of the following schedules: Schedule 91(Energy Efficiency Rider Adj.)$0.00129/kWh Schedule 75(Fixed Cost Adjustment)$0.00004/kWh
calculated. (Residential and Farm Energy Schedule 91(Energy EfficiencyRiderAdj.)$0.00130/kWh
Ifyou wish to calculate your Rate Adjustment),Schedule Schedule 59(Residential and Farm Energy Rate Adj.)$0.00366 Large General Service
monthlybill. 66(Temporary Power Cost credit/kWh Residential Rate Schedule22 Pumping Service
Adjustment), Schedule 75 Schedule 66(Temporary Power CostAdj.)$0.00246 credit/kWh For large general service supplied through one meter installation for Residential Rate Schedule 32
1. Find the number of kilowatt (Fixed Cost Adjustment),and Schedule 75(Fixed CostAd'ustment)$0.00129 credit/kWh g g pp g
hours(kWhs),and kilowatts > > multiplefamily dwellings orfarms. For service through one meter for water pump operations,
Schedule 91(Energy Efficiency Schedule 91(Energy EfficiencyRiderAdj.)$0.00158/kWh including necessary lighting and other equipment,at multi le
(kWs)if applicable,you used MonthlyCharge 9 rY �9 9p
this month.Your bill shows Rider Adjustment).The rates Optional Seasonal Monthly Charge: family dwellings or farms.
4. for these schedules are stated A$20.00 month) charge shall apply to customers who close Energy Charge $.06692/kWh for first 250,000 kWhs Y g
them under metering Y 9 pp Y MonthlyCharge
at the end of each rate providing Demand Charge $.05564/kWh for all additional kWhs
information. their account on a seasonal or intermittent basis, rovidin no
schedule where applicable. $20.00 Basic Charge,plus
• Subtract our previous energy usage occurs during an entire monthly billing cycle
After calculating the charge $525.00 for first 50 kWs or less $0.11060 per kWh for first 85 kWhs,per kWh of demand
meter reading from your for your electric use,figure and while the account is closed.
present meter reading. $7.00 per kW for each additional kW $0.11060 per kWh for next 80 kWhs,per kW of demand,
add any city taxes which you Residential Rate Schedule 12 Power FactorAd'1ustment but not more than 3000 kWhs
Multiply the difference by the
pay on electricity.They also $0.09269 per kWh for additional kWhs
multifactor shown for your For service supplied through one meter,which is used for Where customer's kilowatt demand is 50 kW or more and
meter. are identified on your monthly multiple family dwellings,additional meters at same residence, customers maximum 15 minute reactive kilovolt amperes (Annual Minimum is$12.00perkWofthehighestdemand
bill. established in the current year with theNovemberbillin
•This is your use for the joint residence/commercial building,farms or outbuilding such demand for that month is in excess of 60 percent of the kW Y g g
period.Compute the charges Franchise Fees as shops or garages. cycle.If no demand was established during the year,the annual
for it by using the rate The current Franchise Fees in Monthly Charge demand,customer will pay$.25 for each reactive kilovolt ampere minimum will be based on the highest demand established during
schedule shown for your Idaho towns to which Avista of excess.The reactive kilovolt ampere demand may be the most recentyear having a demand.)
meter on your bill. Utilities provides electricity are: Basic Charge $20.00 determined by permanently installed instruments or periodic Example:If you used 12,500 kWhs of electricity and had a demand
2. Find your rate schedule in Energy Charge $0.08732/kWh for first 3,650 kWhs tests. of 45 kWs,your bill would be calculated like this:
this pamphlet.Your bill $0.05979/kWh for all additional kWhs Primary Voltage Discount First 85 kWhs x 45 kWs=3,825 kWhs to bill at Step 1
Demand Charge $.40 per kW if service is at 11 kv(wye grounded)or higher. Next 80 kWhs x 45 kWs 3,600 kWhs(limit 3000 kWhs)
identifie the rate schedule =
each meter is billed under. City of Lewiston 3% No charge for the first 20 kW to bill at Step 2.
$7.00 per kW for all additional kW
City of Moscow (Minimum Charge is$525.00).
City of Clark Fork 1% City ofMullan 1% Total kWhs used 12,500
City of Coeur d'Alene 5% city of oldtown 1% (Minimum Charge is the demand charge,but not less than$20.00 for Minus Step 1 use -3,825
City of Dalton Gardens 1% City of Orofino 3% single phase service,and$27.10 fora-phase service.) Minus maximum Step 2 use -3,000
City of Dover 1% City of Osburn 1% kWhs to bill at Step 3 = 5,675
City of Elk River 1% City of Pierce 1%
City of Fernan Lake Village 1% City of Ponderay 1% Basic Charge = $20.00
City ofGrangeville 1% City of Post Falls I% Explanation of Terms month,even if the actual charges of electricity.Running a 5000 watt electricity is used.It is measured in Step 1: $0.11060 x 3825 kWhs = $423.05
City of Hayden I% City of Potlatch 1% Basic Charge:Customers billed for your use were less than that (5 kilowatt)dryer for two hours uses kilowatts(Kws).Most residential Step 2: $0.11060 x 3000 kWhs = $331.80
City of Hayden Lake 1% City of Priest River 1% under some rate schedules are amount.The minimum charge,like 10 kilowatt hours. accounts use electricity at a low Step 3: $0.09269 x 5675 kWhs = $526.02
City of Kamiah 1% City of Rathdrum 1% charged a fee which helps to pay the basic charge,is designed to help rate and do not have demand Charge for 12,500 kWhs = $1,300.87
City of Kellogg 1% City of Sandpoint 1°r° a basic costs of keeping electric- Multifactor:Each electric meter meters.Accounts which require
g
City of Kendrick 1% City of Spirit Lake 1% the basic costs which are a natural pay p 9 q
part of keeping electricity available ity available to you. has its own multifactor.Meters Above rates include the effects of the following schedule:
p g ty ti high rate a energy n certain Schedule 59(Residential and Farm Energy Rate Ad
City of Kooskia 1% City of St.Manes 1% which count each kilowatt hour gy j.)$0.00366
City of Kootenai 1% Cityof Wallace 1°� to all our customers.Examples Kilowatt Hour(Kwh►:The mea- have a multifactor of 1.Meters times are measured and billed for credit/kwh
City of Lapwai 1% City of Worley 3% include meter reading and billing sure used to determine how much their demand(kilowatts)as well as Schedule 66(Temporary PowerCostAdj.)$0.00246 credit/kWh
costs and the cost of maintaining which count kilowatt hours by tens
PLEASE NOTE Ifthe days ofservice shown on your bill are for less than 27 or more than g electricity is used.The kilowatt for their total kilowatt hour use. Schedule 75(Fixed CostAdjustment)$0.00004/kWh
35das, our bill ma have been rorated.Inthiscase,thefollowin calculations cannot com an equipment ors Our rem haveamultifactorof10.Other
y y y p g companyy p hours on your bill equal the rate or Generally speaking,demand meters Schedule 91(Energy Efficiency Rider Adj.)S0.00146/kWh
be used to calculate your monthly bill exactly.Ifyou notice a dramatic change in your ises.The basic char charge commonmultifactorsare40,120, on If you questions, lease contact a customerservice
billing,up or down,please contact our customer service department immediately. g speed of use arepresentcocommercialand y Q P
Errors in billing may result in adjustment(backbilling or refund)ofyour account up to the total charge for your use. of time(hours)electricity was used.
and240.Yourbillindicatesthe intlustrialaccountsonly.lfdemand ►rp►esentativeattheofficeshownonyourbill.
three years. Minimum Charge:If a rate One kilowatt hour equals 1000 watt multifactor for your meter. is being measured and charged on
Rate information
ctualr tedinthisptedare ereff for covecalculationrbel rposesonlyandmaynot schedule lists a minimum charge we hours.Burning a 100 watt light bulb Demand:Demand is another an account,it will be clearly stated
reflectcurrent actual rates;rates listed are pereffective date below.
R AT E 5 EFFECTIVE Octo b er 1,2024 will bill at least that amount each for ten hours uses one kilowatt hour word for the rate or speed at which on monthly bills.
AVA653i

INO • N
• .� &W i
Look up and look out do *� ' :
for powerlines.
myavista.com/safetyvideos
ki sf STA

Keep yourself and your tools '
away from powerlines. y
When working or playing outdoors, be aware of overhead powerlines. You could
come in contact with a wire and be electrocuted by carrying a ladder, working on
the roof or trimming trees. Long-handled pool-cleaning tools can also reach lines. .
Tell kids to watch out for powerlines, too, when climbing trees, flying kites and
playing with water blasters and soakers. Anyone flying a drone needs to be careful,
as well. We just want you to be safe.
Learn more safety tips at myavista.com/safetyvideos ,
AVA364i

AAMISTA
Natural Gas and
Electric Safety Guide
low
We just want
you to be safe.
Customer Service :00

Know the smell Gas safety
of natural gas.
Avista's
natural gas
system
Scratch
Sniff It takes a large system of
underground pipelines to
bring natural gas right to
your home or business.
Federal and state codes
extensively regulate natural
414
gas pipelines for public safety.
At Avista, we do our part
by routinely monitoring and
maintaining our natural gas
facilities to ensure safety.
Natural gas is colorless and odorless. Avista adds
Mercaptan to give it a rotten egg odor.
2 3

Carbon monoxide (CO)
Natural gas is non-toxic and is a clean-burning
fossil fuel. When burned under normal operating
conditions, natural gas produces clean heat,
carbon dioxide and water vapor. But if natural
gas isn't burned properly, it can emit carbon
monoxide,which is potentially hazardous.
Why are we on your property? Carbon monoxide(CO) is a colorless,
From time to time, Avista workers need access to odorless and deadly gas produced
your property to complete regular natural gas system when the combustion of any fuel,
maintenance. This may include leak surveys, pipeline such as natural gas, takes place
patrolling, meter inspections, meter changeouts or
without sufficient oxygen. /
other procedures. Please ensure your meter is easily CO poisoning may cause:
accessible at all times(especially important in case of • headache • nausea
a gas emergency). We just want to keep you safe. • fatigue • dizziness
• shortness of breath • death
Recognizing a gas leak To alert your family when CO is present, buy a
Natural gas leaks don't happen often but can be UL-listed carbon monoxide detector and install
dangerous. Colorless, odorless and lighter than air, it according to manufacturer's instructions.
natural gas can become combustible when mixed with Most CO detectors have a 10-year lifespan.
air and exposed to an ignition source. Fortunately,
staying safe is as easy as using your nose, ears and eyes. Preventing CO poisoning
Malfunctioning appliances are often the cause of
We add a sulfur-like, rotten- carbon monoxide poisoning, so ask a qualified
technician to service your heating system,
egg stench,so you'll know right water heater and other gas, oil, wood or
away if there's a problem. coal-burning heaters and appliances periodically.
Ensure there is adequate ventilation, too.
Gas can hiss or even roar as
it escapes from pipes. Responding to an
outdoor natural gas leak
Gas may make bubbles, blow dirt Puncturing a natural gas line could injure or
and/or kill plants when leaking kill you and others. If a line is severed and
from underground pipes. gas is escaping, follow these guidelines:
• Avoid any action that may create a spark.
If you notice a natural gas leak • Do NOT start vehicles,flip switches on or off,
or make or hang up calls near the area.
• Leave the area by going upwind. • Do NOT attempt to crimp or bend the
• If you're indoors, get outside fast. pipe(static electricity is present).
• Do not use a phone,flip a switch or do • Do NOT attempt to shut off any pipeline valves.
anything that may cause a spark. • Evacuate the area on foot, heading upwind.
• At a neighbor's house or from a safe • Alert others to evacuate and keep people away.
distance, call 911 and Avista Customer • Call 911 from a safe distance to report the emergency.
Service at 800-227-9187. • Call and report the event to Avista.
4 • Wait for emergency responders and Avista to arrive. 5

Natural disasters Natural gas safety checklist
In major emergencies, such as an earthquake To help prevent accidents in your home and keep
or flood, you should know how to shut off your your family safe, follow these general tips:
home's natural gas service. Using a large wrench,
give the valve on the meter a quarter turn in either Indoors
direction. When the valve runs crossways to the ❑ Have a qualified technician periodically inspect
pipe, the line is closed. Only turn off your gas if your natural gas appliances to ensure they are
you smell or hear a gas leak, or if your residence operating correctly and are properly vented.
sustains major damage. Also, never turn the gas ❑ Clean the area around your furnace and water
back on yourself. Let trained personnel handle it. heater so it is free of litter.
Avista will implement our emergency plan to ensure ❑ Remove all combustible liquids and materials
the safety of affected areas. If a storm exposes your that are stored near gas appliances.
natural gas lines due to flooding or high winds ❑ Instruct children to stay away from gas-burning
(e.g., when a tree is ripped up by the roots), please appliances and to not swing from gas lines or play
contact Avista. We just want you to be safe. on meters.
❑ Clean your natural gas range and oven to avoid
grease fires.
❑ Purchase carbon monoxide detectors for every floor
and install according to manufacturer's directions.
Outdoors
❑ Keep dirt or debris from collecting under or around
your gas meter to prevent corrosion and leaks.
❑ Clear away snow and ice from the meter during
winter months.
LI OPEN ❑ Make sure no objects are placed on or against the
meter. (No animals should be tied to it, either.)
° o El Make sure your meter is protected from possible
0 0
o CLOSED ° ° vehicle collisions.
0
El Call 811 at least two business days before
you dig to have underground utilities marked
(free service for Avista residential customers).
SHUTOFF Privately owned lines can be located for a fee.
VALVE ® GAS ❑ Call Avista before you or a professional attempt
to unblock a sewer drain.
TO METER ❑ Identify the gas valve on your gas meter in the event
CLOSE you need to shut off your natural gas during a major
emergency. (Make sure you keep a large enough
wrench at home.)
6 7

Know what's below.
Cal I before you dig.
Call 811 before you dig Call 811 before you dig checklist
Anyone who plans to break ground with a shovel, Never disturb the ground until you complete these steps:
auger or excavating equipment must call 811 at ❑ Use white paint to mark the zone
least two full business days before you dig—it's the where you plan to dig. (Use pink paint
law. An expert representing your utility and other if the area is covered by snow.)
service providers will come mark the approximate
location of all buried lines that are owned by them. ❑ Call 811 and wait for all utility representatives
This service is free; however, privately owned lines listed on your locate ticket to mark their facilities.
are not included (see illustration). The property ❑ Maintain and respect these
Location
owner will need to hire a private utility locator to locate marks/flags. markings
find and mark these lines,which does cost a fee. (See below: If your locate
ticket expires, you must 24'�' 24 d "
call in for a new locate.) I
❑ Hand dig within the d,,
24-inch tolerance zone I
to expose the marked/
flagged utility(see
graphic depiction).
- property owner must hire a private
utility locator to locate underground
lines on private property. Private
maintainedare by property owner
• not the utility or - provider.
Primary •• - • gas will be no on
Water lines marked by the utilities.
• sewer •m METER Secondary power;
the street tohouse,
gas or
privateare
private
E Phone/Cable Gas Water
Utility Owned Property Owner
0 Electric Sewer Lines . .
8 9

Ground mark identification Excess flow valve
Ground markings are in different colors to indicate An excess flow valve(EFV) is a device that
the approximate locations and types of utility facilities automatically restricts the flow of natural gas if an
buried below. Valid ELECTRIC:RED underground pipeline is punctured or severed during
timeframes for excavation. EFVs have been installed on most new
locate tickets: GAS-OIL:YELLOW and replaced natural gas customer services since
WA-45 days •' ' 2008. Existing natural gas customers without an
WATER:BLUE EFV on their natural gas service may elect to have
ID -21 daysSEWER:GREEN one installed at the customer's expense. For more
OR -45 days information, visit myavista.com/resngsafety.
TEMPORARY SURVEY.PINK
If anyone digs after
the listed times, they Never build over gas and electric lines
are digging with PROPOSED EXCAVATION:WHITE
an expired ticket. Never build any type of structure over buried utility
lines or where it will block access to meters. Doing
so runs a serious safety risk and prevents Avista from
If you damage a line maintaining the infrastructure that serves customers.
• If you hit or nick an electric or natural gas line,
immediately notify Avista customer service General pipeline markers
at 800-227-9187. (Not a substitute for calling 811)
• If you damage a pipeline and natural gas is Some of Avista's major distribution pipelines for
escaping, DO NOT FOLD OVER THE PIPE to natural gas have aboveground yellow markers along
stop the leak.This can cause a static charge their routes, each displaying a 24-hour emergency
that can ignite the gas. Walk upwind a safe response phone number. THESE YELLOW MARKERS
distance away, then call 911 and Avista. ONLY INDICATE THE PRESENCE OF BURIED NATURAL
GAS LINES and may not be posted above the actual
pipelines. You are still required by law to have
pipelines located and marked by calling 811 at least
two business days before you dig. Transmission
pipeline maps by county and zip code that show
the names of pipeline operators are available by
S��ERQ�e� registering at https://www.npms.phmsa.dot.gov.
NATURAL GAS PIPE
f ls.,4
Unblocking a sewer P� �7 P
On rare occasions, buried natural gas lines have GP U p
unintentionally been installed through undetected AE GF
sewer pipes. These natural gas lines can be severed 5 j � S
by a sewer-clearing tool, which could cause a O
gas leak and lead to a fire or explosion. Before ►y
clearing a blocked sewer, call Avista. We'll send E�1 E
out a technician at no cost to make sure it's safe. ?°°
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wo�u`, 811 11

Electric safety Power-line fire prevention
Avista takes a number of proactive steps to help
Washington - • Idaho minimize the risk of fires associated with power lines:
electric system • Crews routinely respond to fire situations and
outages, and we can send additional crews when
Avista ••_rates _' 000 miles of electric a situation requires additional resources.
transmissionand distribution . visibleup • poles, others buried •- • • • • We have an ongoing vegetation management program
For reliability and public safety, Avista routinely to help keep vegetation from coming into contact with
energized power lines. It is important that property
• • • • • owners partner in this effort so that only compatible
• • - equipment • federal trees are planted under power lines.Tree size
• state regulations. information is available by contacting Avista
at 800-227-9187 or by contacting a certified arborist.
• During the summer, we temporarily change how
Construction safety near power lines we handle power outages in rural and forested
areas when the region is very dry. In the event of an
• Never climb a power-line structure under any outage,we send personnel to physically inspect lines
circumstance. It is dangerous and illegal. before placing them back in service. This requires
• Never undertake construction activity within more time to restore service but decreases potential
20 feet of an overhead power line. fire danger.We return to normal operations as soon
• Never dump rock, rubble or topsoil under an as dry conditions change.
overhead power line. It reduces the ground It's important to note that these steps are not
clearance needed for safety. guaranteed to prevent every instance of a fire.
• Stay away from fallen or low-hanging wires, as they
can be very dangerous.Voltages and currents from Wildfire-season readiness
power lines and electrical devices can even interfere Avista closely monitors wildfires and can respond
with the operation of some cardiac pacemakers.
to any situation that may threaten transmission and
distribution lines.We de-energize power lines at the
Logging safety request of emergency responders to protect firefighters
• Do not cut trees so that they t "`` and prevent additional fires.
fall into power lines. Know your If you experience a fire-related outage, power
surroundings when cutting restoration will depend on when fire officials allow
firewood. If a tree comes Avista crews to enter the fire zone and begin work.
into contact with electric
lines or equipment, call
911 and then call Avista
at 800-227-9187. „ !
• Do not burn slash piles
under a power line. Smoke
can conduct electricity from
power lines down to the /
ground and electrocute
anyone nearby. #
12 13

T 1}, Home electrical fires
In case of an electrical fire, here are some
am. important tips:
_ ,�� • Don't touch an appliance that catches fire.
`� • Unplug the appliance(or shut off the
-}- -- breaker or pull the related fuse).
• Use an approved A-B-C-rated extinguisher
Look up and be safe to put out the fire. Never use water on
When working or playing outdoors, always be an electrical fire as it can shock you.
mindful of overhead power lines. You could easily • If you can't control the fire, evacuate the
come in contact with a line and be electrocuted by premises and call 911 from a safe place.
carrying a ladder, working on the roof or trimming
trees. Long-handled tools used for cleaning the Avoiding shocks and burns
pool could touch a power line, too. Kids also need 9
to watch out for power lines when climbing trees, Electricity is safe and reliable when used
flying kites and playing with water blasters/soakers. properly, but it can be hazardous if used
Anyone flying a drone should be careful as well. improperly. Always follow these safety tips:
• Keep appliances and electronics away from water.
Downed power lines • Don't overload outlets with multiple
Should you ever come across a downed power line plugs or power strips.
(often knocked down by trees or branches during . Only use extension cords at their
windstorms), get back and stay back. You should: recommended rating.
• Always assume the downed line is "hot" or energized. . Never string two extension cords
• Never touch or move a downed line. together or place under a rug.
• Don't try to move a person or object touching a • Cover your outlets with plastic safety caps
downed line or you may also end up a victim. if you have small children around.
• Move back as far away as possible—even the
ground around a downed line can be dangerous. • Never insert a metal object into an
• Avoid fences and other nearby objects, as they may appliance, like your toaster.
be electrified when a power line falls on them. • Avoid any contact with your electric system.
• Keep others away and call 911 and then call Avista Household gloves will not protect you.
at 800-227-9187. • If an appliance has a worn cord, sparks or
smokes, have it repaired or replaced.
Vehicle entrapment • Unplug cords at the plug head.
If a power line falls on your vehicle, stay inside. If • Install GFCI outlets in bathrooms, near kitchen
others approach or attempt to help, remind them sink, in garages, and for outdoor outlets.
to stay away. Only if fire or smoke forces you to • Use a licensed electrician for home-
leave should you get out. However, never touch improvement projects.
the vehicle and ground at the same time or stand
with your legs apart. Jump as far as you can away • If a fire sparks from an electrical outlet,
from the vehicle and land with feet together. evacuate the premises and call 911.
Keeping your feet together, shuffle away and don't
return to the vehicle until Avista says it's safe.
14 15

Call to de-energize lines Damage to customer-owned masthead
If you ever find it necessary to do a project near In some instances, Avista connects its power
an overhead line (such as trimming trees), Avista lines to homes through a masthead, an
may be able to shut off service while you work. overhead piece of equipment that belongs to
Call Avista ahead of time at 800-227-9187. the homeowner(see illustration below).
If your masthead is ever damaged, it may result
Power outages in a power outage at your residence. This
You can report and track a power outage online commonly happens during storms when a falling
or on a mobile device at myavista.com. As we tree or branch lands on the service wire. It can
restore power, use these tips to stay safe: bend or pull the masthead away from the house
• Turn off appliances that were on and break the wires to the electric meter.
before the power went out. Should this happen, we will have to shut off
• Never wire an emergency generator into your your power for safety reasons. Before we can
home's electrical system without a certified/ turn the power back on, we must first ask
properly installed transfer switch. Back-feed from you to please have a licensed electrician repair
a generator can injure or kill Avista personnel. the masthead, as it belongs to you and is not
• Never connect an extension cord from a power part of Avista's electric system equipment.
source directly into your home's electrical system
and never use household cords outdoors.
• Put your generator outdoors away from the house
and vents to avoid poisonous motor exhaust.
MASTHEAD
• Only use a generator to run specific appliances
(never to re-energize your house).
• Never use an outdoor grill for heating or
cooking indoors, as the fumes are toxic.
Checking circuit breakers
For protection against fire and electrocution, every SERVICE WIRE
home's electrical system includes a fuse or breaker
panel. Fuses "blow" and circuit breakers automatically
"trip" to cut off power when a short circuit or power
overload occurs. If this happens, restoring power is
easy. Simply replace the burned-out fuse with a new
one that has the same rating. Or, with circuit breakers,
simply flip the tripped switch back to the "on"
position. The power should return immediately. If the
circuit continues to "trip" or "blow," call an electrician
and have the circuit checked for proper operation. METER
16

Electric safety checklist Be prepared in case of a long-duration
Indoors power outage or natural disaster
Natural disasters can cause extended outages.
❑ Never wire generator power directly into It is important for you to know what to do in
your home's electrical system unless there is the case of a long-duration power outage.
a disconnect switch to separate generated
power from Avista's distribution system. Power outage checklist
❑ Use a generator to run specific appliances ❑ Turn off all appliances that were
and locate it outside the home. on prior to the outage.
❑ Don't overload outlets with multiple plugs. ❑ Unplug computers and electronics
❑ Don't string together two extension cords. unless you have a surge protector.
❑ Leave on a porch light so our crews will
❑ Remove any extension cords from under rugs. know when your power is restored.
❑ Don't touch an appliance that smokes, sparks ❑ Keep refrigerator and freezer doors closed.
or catches fire. Replace or repair it. ❑ Lower your thermostat setting.
❑ Do not stick a utensil into a toaster. ❑ Wait a half hour after the power returns
❑ Purchase an A-B-C-rated fire extinguisher. before resetting your thermostat.
❑ Install child safety caps for outlets. ❑ Always keep flashlights handy.
❑ Install GFCI outlets in garage, bathrooms, ❑ Leave a light or radio on as an alert
near kitchen sink and as outdoor outlets. when power has been restored.
❑ Install smoke and carbon dioxide detectors in Keep emergency supplies in one place.
your home and fire extinguishers on every floor. ❑ Non-perishable food and water
❑ Hire a licensed electrician for home improvements. for at least three days
❑ Never use an outdoor grill for heating or ❑ Manual can opener
cooking indoors, as the fumes are toxic. ❑ Personal hygiene items
❑ Flashlights with fresh batteries
Outdoors ❑ Portable, battery-powered radio
❑ Look up and around to avoid power lines. ❑ Prescription medicine(s)and medical equipment
❑ Remember to never touch a downed power line or ❑ Wind-up or battery-powered clock
other utility line; move far away and stay there. ❑ Food and water for any pets
❑ Avoid touching objects and people Plan for required medical needs.
in contact with a downed line.
❑ Stayin our vehicle if it contacts a power line. ❑ Be prepared to seek medical assistance
Y p if you experience a health-related
❑ If forced from the vehicle by smoke or fire,jump out emergency during a power outage.
and land with feet together; shuffle or hop away. ❑ Prearrange staying with friends or relatives so you
❑ Remind kids to never retrieve balls, kites or any have somewhere to go if there is a power outage.
other objects that go over a substation fence. ❑ Research whether a portable generator is
❑ Do not attach your fence to a substation fence. appropriate for your situation.Visit a local
hardware store or talk to a licensed electrical
❑ Never use an extension cord to bring power contractor to learn about options.
from a neighbor's house to your own. ❑ Talk to your physician about alternative
El Don't use household extension cords outdoors. measures should your power be interrupted.
Practice manually opening barriers.
❑ Electric garage door
❑ Security doors
18 ❑ Electric gates 19

Safety matters
Avista wants to keep everyone
safe. If your dwelling has
occupants or tenants, keep
them informed by asking us for
more brochures. For additional
information, visit myavistaxom
or call 800-227-9187.
View helpful safety videos at:
myavistaxom/safetyvideos.
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Si desea recibir informacion en Espanol acerca
de la seguridad,por favor Ilamar a:800-227-9187.
For assistance with alternative languages,please call
800-227-9187.
Avista
Public Safety Dept.
P.O.Box 3727
Spokane,WA 99220-3727 AlIN
[e-mail] 4-IIIVISTA

Customer Information Customer Information Customer Information
Privacy Notice Privacy Notice Privacy Notice
Last revised:January 31, 2022 Last revised:January 31, 2022 Last revised:January 31, 2022
This notice describes how Avista Corporation("Avista", "we" This notice describes how Avista Corporation("Avista", "we" This notice describes how Avista Corporation("Avista", "we"
or"our")handles your private and proprietary information or"our")handles your private and proprietary information or"our")handles your private and proprietary information
("personal information")collected by virtue of the customer- ("personal information")collected by virtue of the customer- ("personal information")collected by virtue of the customer-
utility relationship.Protecting your personal information is a utility relationship.Protecting your personal information is a utility relationship.Protecting your personal information is a
top priority for us.This notice is designed to explain how we top priority for us.This notice is designed to explain how we top priority for us.This notice is designed to explain how we
safeguard the information we collect during the course of safeguard the information we collect during the course of safeguard the information we collect during the course of
providing services to you(this includes interactions with us such providing services to you(this includes interactions with us such providing services to you(this includes interactions with us such
as when you fill out a form of interest,participate in a survey or as when you fill out a form of interest,participate in a survey or as when you fill out a form of interest,participate in a survey or
promotion,create an account,or browse our website). promotion,create an account,or browse our website). promotion,create an account,or browse our website).
Our utility business practices are regulated by the Washington Our utility business practices are regulated by the Washington Our utility business practices are regulated by the Washington
Utilities and Transportation Commission,the Idaho Public Utilities and Transportation Commission,the Idaho Public Utilities and Transportation Commission,the Idaho Public
Utilities Commission,the Oregon Public Utilities Commission, Utilities Commission,the Oregon Public Utilities Commission, Utilities Commission,the Oregon Public Utilities Commission,
and the Regulatory Commission of Alaska(collectively and the Regulatory Commission of Alaska(collectively and the Regulatory Commission of Alaska(collectively
"Commissions").These Commissions have adopted regulations "Commissions").These Commissions have adopted regulations "Commissions").These Commissions have adopted regulations
that define how we may disclose your personal information, that define how we may disclose your personal information, that define how we may disclose your personal information,
which can include your name,service address,mailing address, which can include your name,service address,mailing address, which can include your name,service address,mailing address,
telephone number,and any other personally identifiable telephone number,and any other personally identifiable telephone number,and any other personally identifiable
information(such as a social security number)collected via information(such as a social security number)collected via information(such as a social security number)collected via
the customer-utility relationship.Also protected is identifiable the customer-utility relationship.Also protected is identifiable the customer-utility relationship.Also protected is identifiable
information related to the type of service,the quantity of information related to the type of service,the quantity of information related to the type of service,the quantity of
electricity or natural gas used,and your payment history. electricity or natural gas used,and your payment history. electricity or natural gas used,and your payment history.
Such regulations also grant you certain rights as a customer Such regulations also grant you certain rights as a customer Such regulations also grant you certain rights as a customer
depending on your location.These rights may include access depending on your location.These rights may include access depending on your location.These rights may include access
to your personal information,deletion of your personal to your personal information,deletion of your personal to your personal information,deletion of your personal
information,and rectification of your personal information. information,and rectification of your personal information. information,and rectification of your personal information.
Only authorized Avista employees or representatives have Only authorized Avista employees or representatives have Only authorized Avista employees or representatives have
access to your personal information.To protect your personal access to your personal information.To protect your personal access to your personal information.To protect your personal
information from unauthorized access and disclosure,we apply information from unauthorized access and disclosure,we apply information from unauthorized access and disclosure,we apply
security measures and technological safeguards such as secured security measures and technological safeguards such as secured security measures and technological safeguards such as secured
files and facilities and our retention policy.If your personal files and facilities and our retention policy.If your personal files and facilities and our retention policy.If your personal
information is disclosed by an unauthorized party,we may notify information is disclosed by an unauthorized party,we may notify information is disclosed by an unauthorized party,we may notify
you in accordance with your state's breach notification law. you in accordance with your state's breach notification law. you in accordance with your state's breach notification law.
Your personal information will not be disclosed or sold to Your personal information will not be disclosed or sold to Your personal information will not be disclosed or sold to
Avista affiliates,subsidiaries,or third parties for purposes of Avista affiliates,subsidiaries,or third parties for purposes of Avista affiliates,subsidiaries,or third parties for purposes of
marketing services or product offerings for which you are marketing services or product offerings for which you are marketing services or product offerings for which you are
not already subscribed,unless we first have your written or not already subscribed,unless we first have your written or not already subscribed,unless we first have your written or
electronic consent and such consent has not been withdrawn. electronic consent and such consent has not been withdrawn. electronic consent and such consent has not been withdrawn.
In certain circumstances your personal information may be In certain circumstances your personal information may be In certain circumstances your personal information may be
disclosed when required by law(i.e.a government agency,law disclosed when required by law(i.e.a government agency,law disclosed when required by law(i.e.a government agency,law
enforcement,or subpoena request)and to collection agencies enforcement,or subpoena request)and to collection agencies enforcement,or subpoena request)and to collection agencies
in the event of non-payment of utility bills.This disclosure in the event of non-payment of utility bills.This disclosure in the event of non-payment of utility bills.This disclosure
will only occur only after the identity and affiliation of the will only occur only after the identity and affiliation of the will only occur only after the identity and affiliation of the
requesting party has been verified by us. requesting party has been verified by us. requesting party has been verified by us.
We reserve the right to amend this Privacy Notice at any We reserve the right to amend this Privacy Notice at any We reserve the right to amend this Privacy Notice at any
time.Changes to our Privacy Notice will be available on our time.Changes to our Privacy Notice will be available on our time.Changes to our Privacy Notice will be available on our
website or notified to you via direct communications.For more website or notified to you via direct communications.For more website or notified to you via direct communications.For more
information or any questions regarding our Privacy Notice, information or any questions regarding our Privacy Notice, information or any questions regarding our Privacy Notice,
please visit Policies and Guidelines(myavista.com)or contact please visit Policies and Guidelines(myavista.com)or contact please visit Policies and Guidelines(myavista.com)or contact
Customer Service at(800)227-9187. Customer Service at(800)227-9187. Customer Service at(800)227-9187.
AVA505i IdilISTA® AVA505i SulVISTA° AVA505i 4111VISTA
I I I

Customer Information Customer Information Customer Information
Privacy Notice Privacy Notice Privacy Notice
Last revised:January 31, 2022 Last revised:January 31, 2022 Last revised:January 31, 2022
This notice describes how Avista Corporation("Avista", "we" This notice describes how Avista Corporation("Avista", "we" This notice describes how Avista Corporation("Avista", "we"
or"our")handles your private and proprietary information or"our")handles your private and proprietary information or"our")handles your private and proprietary information
("personal information")collected by virtue of the customer- ("personal information")collected by virtue of the customer- ("personal information")collected by virtue of the customer-
utility relationship.Protecting your personal information is a utility relationship.Protecting your personal information is a utility relationship.Protecting your personal information is a
top priority for us.This notice is designed to explain how we top priority for us.This notice is designed to explain how we top priority for us.This notice is designed to explain how we
safeguard the information we collect during the course of safeguard the information we collect during the course of safeguard the information we collect during the course of
providing services to you(this includes interactions with us such providing services to you(this includes interactions with us such providing services to you(this includes interactions with us such
as when you fill out a form of interest,participate in a survey or as when you fill out a form of interest,participate in a survey or as when you fill out a form of interest,participate in a survey or
promotion,create an account,or browse our website). promotion,create an account,or browse our website). promotion,create an account,or browse our website).
Our utility business practices are regulated by the Washington Our utility business practices are regulated by the Washington Our utility business practices are regulated by the Washington
Utilities and Transportation Commission,the Idaho Public Utilities and Transportation Commission,the Idaho Public Utilities and Transportation Commission,the Idaho Public
Utilities Commission,the Oregon Public Utilities Commission, Utilities Commission,the Oregon Public Utilities Commission, Utilities Commission,the Oregon Public Utilities Commission,
and the Regulatory Commission of Alaska(collectively and the Regulatory Commission of Alaska(collectively and the Regulatory Commission of Alaska(collectively
"Commissions").These Commissions have adopted regulations "Commissions").These Commissions have adopted regulations "Commissions").These Commissions have adopted regulations
that define how we may disclose your personal information, that define how we may disclose your personal information, that define how we may disclose your personal information,
which can include your name,service address,mailing address, which can include your name,service address,mailing address, which can include your name,service address,mailing address,
telephone number,and any other personally identifiable telephone number,and any other personally identifiable telephone number,and any other personally identifiable
information(such as a social security number)collected via information(such as a social security number)collected via information(such as a social security number)collected via
the customer-utility relationship.Also protected is identifiable the customer-utility relationship.Also protected is identifiable the customer-utility relationship.Also protected is identifiable
information related to the type of service,the quantity of information related to the type of service,the quantity of information related to the type of service,the quantity of
electricity or natural gas used,and your payment history. electricity or natural gas used,and your payment history. electricity or natural gas used,and your payment history.
Such regulations also grant you certain rights as a customer Such regulations also grant you certain rights as a customer Such regulations also grant you certain rights as a customer
depending on your location.These rights may include access depending on your location.These rights may include access depending on your location.These rights may include access
to your personal information,deletion of your personal to your personal information,deletion of your personal to your personal information,deletion of your personal
information,and rectification of your personal information. information,and rectification of your personal information. information,and rectification of your personal information.
Only authorized Avista employees or representatives have Only authorized Avista employees or representatives have Only authorized Avista employees or representatives have
access to your personal information.To protect your personal access to your personal information.To protect your personal access to your personal information.To protect your personal
information from unauthorized access and disclosure,we apply information from unauthorized access and disclosure,we apply information from unauthorized access and disclosure,we apply
security measures and technological safeguards such as secured security measures and technological safeguards such as secured security measures and technological safeguards such as secured
files and facilities and our retention policy.If your personal files and facilities and our retention policy.If your personal files and facilities and our retention policy.If your personal
information is disclosed by an unauthorized party,we may notify information is disclosed by an unauthorized party,we may notify information is disclosed by an unauthorized party,we may notify
you in accordance with your state's breach notification law. you in accordance with your state's breach notification law. you in accordance with your state's breach notification law.
Your personal information will not be disclosed or sold to Your personal information will not be disclosed or sold to Your personal information will not be disclosed or sold to
Avista affiliates,subsidiaries,or third parties for purposes of Avista affiliates,subsidiaries,or third parties for purposes of Avista affiliates,subsidiaries,or third parties for purposes of
marketing services or product offerings for which you are marketing services or product offerings for which you are marketing services or product offerings for which you are
not already subscribed,unless we first have your written or not already subscribed,unless we first have your written or not already subscribed,unless we first have your written or
electronic consent and such consent has not been withdrawn. electronic consent and such consent has not been withdrawn. electronic consent and such consent has not been withdrawn.
In certain circumstances your personal information may be In certain circumstances your personal information may be In certain circumstances your personal information may be
disclosed when required by law(i.e.a government agency,law disclosed when required by law(i.e.a government agency,law disclosed when required by law(i.e.a government agency,law
enforcement,or subpoena request)and to collection agencies enforcement,or subpoena request)and to collection agencies enforcement,or subpoena request)and to collection agencies
in the event of non-payment of utility bills.This disclosure in the event of non-payment of utility bills.This disclosure in the event of non-payment of utility bills.This disclosure
will only occur only after the identity and affiliation of the will only occur only after the identity and affiliation of the will only occur only after the identity and affiliation of the
requesting party has been verified by us. requesting party has been verified by us. requesting party has been verified by us.
We reserve the right to amend this Privacy Notice at any We reserve the right to amend this Privacy Notice at any We reserve the right to amend this Privacy Notice at any
time.Changes to our Privacy Notice will be available on our time.Changes to our Privacy Notice will be available on our time.Changes to our Privacy Notice will be available on our
website or notified to you via direct communications.For more website or notified to you via direct communications.For more website or notified to you via direct communications.For more
information or any questions regarding our Privacy Notice, information or any questions regarding our Privacy Notice, information or any questions regarding our Privacy Notice,
please visit Policies and Guidelines(myavista.com)or contact please visit Policies and Guidelines(myavista.com)or contact please visit Policies and Guidelines(myavista.com)or contact
Customer Service at(800)227-9187. Customer Service at(800)227-9187. Customer Service at(800)227-9187.
AVA505i IdilISTA® AVA505i SulVISTA° AVA505i 4111VISTA
I I I

Customer Information Customer Information Customer Information
Privacy Notice Privacy Notice Privacy Notice
Last revised:January 31, 2022 Last revised:January 31, 2022 Last revised:January 31, 2022
This notice describes how Avista Corporation("Avista", "we" This notice describes how Avista Corporation("Avista", "we" This notice describes how Avista Corporation("Avista", "we"
or"our")handles your private and proprietary information or"our")handles your private and proprietary information or"our")handles your private and proprietary information
("personal information")collected by virtue of the customer- ("personal information")collected by virtue of the customer- ("personal information")collected by virtue of the customer-
utility relationship.Protecting your personal information is a utility relationship.Protecting your personal information is a utility relationship.Protecting your personal information is a
top priority for us.This notice is designed to explain how we top priority for us.This notice is designed to explain how we top priority for us.This notice is designed to explain how we
safeguard the information we collect during the course of safeguard the information we collect during the course of safeguard the information we collect during the course of
providing services to you(this includes interactions with us such providing services to you(this includes interactions with us such providing services to you(this includes interactions with us such
as when you fill out a form of interest,participate in a survey or as when you fill out a form of interest,participate in a survey or as when you fill out a form of interest,participate in a survey or
promotion,create an account,or browse our website). promotion,create an account,or browse our website). promotion,create an account,or browse our website).
Our utility business practices are regulated by the Washington Our utility business practices are regulated by the Washington Our utility business practices are regulated by the Washington
Utilities and Transportation Commission,the Idaho Public Utilities and Transportation Commission,the Idaho Public Utilities and Transportation Commission,the Idaho Public
Utilities Commission,the Oregon Public Utilities Commission, Utilities Commission,the Oregon Public Utilities Commission, Utilities Commission,the Oregon Public Utilities Commission,
and the Regulatory Commission of Alaska(collectively and the Regulatory Commission of Alaska(collectively and the Regulatory Commission of Alaska(collectively
"Commissions").These Commissions have adopted regulations "Commissions").These Commissions have adopted regulations "Commissions").These Commissions have adopted regulations
that define how we may disclose your personal information, that define how we may disclose your personal information, that define how we may disclose your personal information,
which can include your name,service address,mailing address, which can include your name,service address,mailing address, which can include your name,service address,mailing address,
telephone number,and any other personally identifiable telephone number,and any other personally identifiable telephone number,and any other personally identifiable
information(such as a social security number)collected via information(such as a social security number)collected via information(such as a social security number)collected via
the customer-utility relationship.Also protected is identifiable the customer-utility relationship.Also protected is identifiable the customer-utility relationship.Also protected is identifiable
information related to the type of service,the quantity of information related to the type of service,the quantity of information related to the type of service,the quantity of
electricity or natural gas used,and your payment history. electricity or natural gas used,and your payment history. electricity or natural gas used,and your payment history.
Such regulations also grant you certain rights as a customer Such regulations also grant you certain rights as a customer Such regulations also grant you certain rights as a customer
depending on your location.These rights may include access depending on your location.These rights may include access depending on your location.These rights may include access
to your personal information,deletion of your personal to your personal information,deletion of your personal to your personal information,deletion of your personal
information,and rectification of your personal information. information,and rectification of your personal information. information,and rectification of your personal information.
Only authorized Avista employees or representatives have Only authorized Avista employees or representatives have Only authorized Avista employees or representatives have
access to your personal information.To protect your personal access to your personal information.To protect your personal access to your personal information.To protect your personal
information from unauthorized access and disclosure,we apply information from unauthorized access and disclosure,we apply information from unauthorized access and disclosure,we apply
security measures and technological safeguards such as secured security measures and technological safeguards such as secured security measures and technological safeguards such as secured
files and facilities and our retention policy.If your personal files and facilities and our retention policy.If your personal files and facilities and our retention policy.If your personal
information is disclosed by an unauthorized party,we may notify information is disclosed by an unauthorized party,we may notify information is disclosed by an unauthorized party,we may notify
you in accordance with your state's breach notification law. you in accordance with your state's breach notification law. you in accordance with your state's breach notification law.
Your personal information will not be disclosed or sold to Your personal information will not be disclosed or sold to Your personal information will not be disclosed or sold to
Avista affiliates,subsidiaries,or third parties for purposes of Avista affiliates,subsidiaries,or third parties for purposes of Avista affiliates,subsidiaries,or third parties for purposes of
marketing services or product offerings for which you are marketing services or product offerings for which you are marketing services or product offerings for which you are
not already subscribed,unless we first have your written or not already subscribed,unless we first have your written or not already subscribed,unless we first have your written or
electronic consent and such consent has not been withdrawn. electronic consent and such consent has not been withdrawn. electronic consent and such consent has not been withdrawn.
In certain circumstances your personal information may be In certain circumstances your personal information may be In certain circumstances your personal information may be
disclosed when required by law(i.e.a government agency,law disclosed when required by law(i.e.a government agency,law disclosed when required by law(i.e.a government agency,law
enforcement,or subpoena request)and to collection agencies enforcement,or subpoena request)and to collection agencies enforcement,or subpoena request)and to collection agencies
in the event of non-payment of utility bills.This disclosure in the event of non-payment of utility bills.This disclosure in the event of non-payment of utility bills.This disclosure
will only occur only after the identity and affiliation of the will only occur only after the identity and affiliation of the will only occur only after the identity and affiliation of the
requesting party has been verified by us. requesting party has been verified by us. requesting party has been verified by us.
We reserve the right to amend this Privacy Notice at any We reserve the right to amend this Privacy Notice at any We reserve the right to amend this Privacy Notice at any
time.Changes to our Privacy Notice will be available on our time.Changes to our Privacy Notice will be available on our time.Changes to our Privacy Notice will be available on our
website or notified to you via direct communications.For more website or notified to you via direct communications.For more website or notified to you via direct communications.For more
information or any questions regarding our Privacy Notice, information or any questions regarding our Privacy Notice, information or any questions regarding our Privacy Notice,
please visit Policies and Guidelines(myavista.com)or contact please visit Policies and Guidelines(myavista.com)or contact please visit Policies and Guidelines(myavista.com)or contact
Customer Service at(800)227-9187. Customer Service at(800)227-9187. Customer Service at(800)227-9187.
AVA505i IdilISTA® AVA505i SulVISTA° AVA505i 4111VISTA
I I I

Be sure you don't miss
important
information
from Avista. - ►wsra®

We want to make sure you Make sure the contact information
get information • need you gave us is up to date by logging
into your account today and going
• • company to myavistaxom/profile. Then do
updates - • new programs t• a quick check to see if your address,
planned - • • phone number and email are all correct.
power outages - • more. We'll do the rest.
avaszoi

3 f
L V
1
i.
1
t
Do your
part for the
environment.
Choose clean, green energy to help
protect the environment. Enroll in
Avista's My Clean Energy Program.
My Clean Energy lets you offset
up to 100% of the carbon emissions
from your energy use with cleaner,
renewable sources. You don't have to
own your home, install solar panels or
pay upfront costs.
Calculate the impact you'll make at
myavista.com/MyCleanEnergy.
For information on environmental
benefits and pro - - support,
answersplus o other FAQs,

Yes! I want My Clean Energy.
Sign
at myavista.com/MyCleanEnergy
or mail this completed
CleanMy Energy P• :.
Spokane,
Name
Address
Phone
Email
Avista Acct#
(Please check one)
❑ My Clean Energy 100%Clean Option
The 100% option gives you the ability to offset
100% of the carbon emissions associated
with your electric use for just a penny more
per kilowatt hour. So, if you use 900 kWh of
electricity per month (the average for an Avista
customer),you can offset 100% of your carbon
emissions for just$9 more per month.
❑ My Clean Energy Regional Flat Option
Our regional program lets customers support
clean, renewable energy projects close to home
for as little as $1.00 a month. Just tell us how
many units of clean energy you would like
to purchase ($1.00 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1 each.
AVA5371

•
•
Man
•
Protect
yourself
from
scams.

Learn to spot a scam. A few0
Scams to steal your personal identity and money
are common, so be alert. Scammers will often Slow Down _ pressure
contact you by phone or email and may even you to act fast.
show up at your door dressed like us. Their tricks callingVerifyVerifytheirinformation
include everything from offering a refund on your us directly ... onto your
bill to threatening to shut off your power. Protect account at rnyavistaxom.Ask to see their
yourself from fraud by knowing all the signs. photo badge at yourdoor.
. . D. not open unfamiliar emails which may more at myavista.com/scams include spyware and links to fake
AVA5591

•
•
Man
•
Protect
yourself
from
scams.

Learn to spot a scam. A few0
Scams to steal your personal identity and money
are common, so be alert. Scammers will often Slow Down _ pressure
contact you by phone or email and may even you to act fast.
show up at your door dressed like us. Their tricks callingVerifyVerifytheirinformation
include everything from offering a refund on your us directly ... onto your
bill to threatening to shut off your power. Protect account at rnyavistaxom.Ask to see their
yourself from fraud by knowing all the signs. photo badge at yourdoor.
. . D. not open unfamiliar emails which may more at myavista.com/scams include spyware and links to fake
AVA5591

Save money on OF
energymefficient AUTO
ECO/
home upgrades. 23°F
All of us would like to have a more energy-efficient
home, not to mention save money on the cost to
upgrade our equipment and appliances.

With Avista rebates, you can save
energy and money when purchasing *'
high-efficiency equipment such as a new
water heater or natural gas furnace.
Get money back when you buy a smart
r ways you
thermostat, add insulation, or upgrade '
reduce your energy use,
your home with new windows. We offer ." mak_n save yourhome mor_ comfortable.
rebates on Energy Star°washers and dryers, Visit myavista.com/getrebates.
refrigerators and freezers too
*Some restrictions may apply. AVA549i

The Commission has up to nine months to review the
Company's rate increase requests.The Commission will
begin a comprehensive review of Avista's application and Important Notice for
will seek public input.
If you would like to submit comments on the proposed Idaho Electric and
rate changes(Case No.AVU-E-23-01 &AVU-G-23-01), Natural Gas Customers
you can do so by going to the Commission website or
mailing comments to:
(February1
Idaho Public Utilities Commission
P. O. Box 83720
Boise, ID 83720-0074
Avista offers a number of programs and services to help
customers manage their energy use and costs.Visit On February 1,2023,Avista filed an application with
www.myavista.com for information on these programs the Idaho Public Utilities Commission(Commission)
which include Comfort Level Billing, bill payment options, to change Idaho electric and natural gas rates.These
automated payment service,assistance programs, requests are primarily driven by ongoing capital
conservation tips,and energy efficiency rebates. investments that maintain and upgrade our infrastructure
to meet customer expectations and continue to provide
safe and reliable service to our customers.
The proposal is a two-year rate plan which would
increase electric revenues by$37.5 million or 14.7%
effective Sept. 1,2023,and by$13.2 million or 4.5%
effective Sept. 1,2024.The request would increase
natural gas revenues by$2.8 million or 2.7% effective
Sept. 1, 2023,and by$0.1 million or 0.1%effective
Sept. 1, 2024.
More information on the requested price change is
available at www.myavista.com/lDraterequests.The
proposed change above current billing rates by service
schedule is as follows:
/III AVA572i AIIFVISta

Electric Natural Gas
The proposed increase above current billing rates by The proposed change above current billing rates by
service schedule is as follows: service schedule is as follows:
Proposed Proposed Proposed Proposed
2023 2024 2023 2024
Rate Schedule Rate Schedule
Billing Billing Billing Billing
Change Change Change Change
Residential Service-Schedule 1 15.3% 4.7% General Service-Schedule 101 3.5% 0.1%
General Service Large General Service
Schedules 11 &12 14.2% 4.4% Schedules 111 &112 0.0% 0.0%
Large General Service ° ° Transportation Service ° °
Schedules 21 &22 14.1 /° 4.3/° Schedule 146 0.0/° 0.0/°
Extra Large General Service- 14.2% 4.4% Total 2.7% 0.1%
Schedule 25
Extra Large General Service- 14.0% 4.3% Residential Customer Bills-Natural Gas
Schedule 25P Effective Sept. 1,2023, residential customers using
Pumping Service- 14.2% 4.4% an average of 64 therms per month would see their
Schedules 31 &32 monthly bills increase by$2.60,from $73.42 to$76.02
Street&Area Lights- 13.8% 4.2% or 3.5%. Included in that bill change is a proposed
Schedules 41-49 increase in the basic monthly charge of$8.00,to a
Total 14.7% 4.5% level of$15.00 per month,offset by a decrease in the
volumetric, per-therm rate.
Residential Customer Bills-Electric Effective Sept. 1,2024, residential customers using
Effective Sept. 1,2023, residential customers using an an average of 64 therms per month would see their
average of 927 kilowatt hours per month would see monthly bills increase from $76.02 to$76.16,an increase
their monthly bills increase from $85.40 to$98.58,an of$0.14 or 0.2% per month. Included in that bill change
increase of$13.18 or 15.4% per month. Included in that is a proposed increase in the basic monthly charge
bill change is a proposed increase in the basic monthly of$5.00,to a level of$20.00 per month,offset by a
charge of$8.00,to a level of$15.00 per month. decrease in the volumetric, per-therm rate.
Effective Sept. 1,2024, residential customers using an The actual percentage increase for electric and natural
average of 927 kilowatt hours per month would see gas customers will vary by customer rate group and
their monthly bills increase from $98.58 to$103.24,an depend on how much energy a customer uses.
increase of$4.66 or 4.7% per month. Included in that The Company's applications are proposals,subject to
bill change is a proposed increase in the basic monthly public review and a Commission decision. Copies of
charge of$5.00,to a level of$20.00 per month,offset the applications are available for public review at the
by a slight decrease in the volumetric, per-kWh rate. offices of both the Commission and Avista,and on the
Commission's website(www.puc.idaho.gov). Customers
may file with the Commission written comments related
to the Company's filings. Customers may also subscribe
to the Commission's RSS feed(http://www.puc.idaho.
gov/rssfeeds/rss.htm)to receive periodic updates via
e-mail about the case. Copies of rate filings are also
available on our website,www.myavista.com/rates.

■ Get a Kids A
Favorite 0 .0
Pizzaqt k
■ A
i i r
88MM r
Have utility-owned buried lines located *Half Cheese,Half Pepperoni on Thin or Original crust only.Available
in-store only.Limited to Spokane area,North Idaho,Medford,Klamath Falls,
and marked. Call 811 at least two business ' Ashland,La Grande,Grants Pass and Roseburg.Not valid with any other
days before you dig (Mon-Fri, excludes holidays). ' offers.Limit 1.Expires 5/31/2023.
Find coloring pages and other fun energy-safety
activities for kids at myavista.com/kids

April is National Safe Digging Month. So Avista
and Papa Murphy's have teamed up to remind
you to be aware of buried natural gas and electric
HE OAF utilities. Please call 811 (or visit cal1811.com)at least
two business days before you dig—it's the law. It
allows a crew to come locate and mark all your
Have utility lines underground lines ahead of time.
marked before ijou dig. We just want you to be safe.
I
Soso 400P dow *Ago
e0I
See other side for a special coupon offer.

s
_� ® I

See if rooftop
solar makes sense
for you. 0 - 0
o 0
Avista offers online tools to Avista's Solar Avista's Find a Net Metering
estimate your upfront costs Estimator Contractor Learn how you may
calculate potential savings Gives you a high-level A tool to identify be eligible to "bank"
idea of the cost vs. experienced contractors credit for electricity
and much more. Look for the benefits trade-off. serving your area. you don't use.
following helpful resources at
myavistaxom/solarassistance. If you still have questions, let us help. Contact [e-mail].
Also learn about Avista's clean energy goals at myavista.com/greener.
�AVA5741

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See if rooftop
solar makes sense
for you. 0[ 0 o 0
Avista offers online tools to Avista's Solar Avista's Find a Net Metering
estimate your upfront costs, Estimator Contractor Learn how you may
calculate potential savings Gives you a high-level A tool to identify be eligible to "bank"
idea of the cost vs. experienced contractors credit for electricity
and much more. Look for the benefits trade-off. serving your area. you don't use.
following helpful resources at
myavista.Com/solarassistance. If you still have questions, let us help. Contact [e-mail].
Also learn about Avista's clean energy goals at myavista.com/greener.
AVA5741

�•- II
Choose clean, green energy to help
protect the environment. Enroll in
Avista's My Clean Energy Program.
My Clean Energy lets you offset
up to 100% of the carbon emissions
from your energy use with cleaner,
renewable sources. You don't have to
own your home, install solar panels or
pay upfront costs.
Calculate the impact you'll make at
myavista.com/MyCleanEnergy.
For information on environmental
benefits and projects - support,
answersplus o other FAQs,

Yes! I want My Clean Energy.
Sign at myavista.com/MyCleanEnergy
or mail this completed form to:
Spokane,My Clean Energy
PO Box 2787, MSC-1 5
Name
Address
Phone
Email
Avista Acct#
(Please check one)
❑My Clean Energy 100% Clean Option
The 100% option gives you the ability to offset
100% of the carbon emissions associated
with your electric use for just$0.013 per kWh.
So, if you use 850 kWh of electricity per month
(the average for an Avista customer),you can
offset 100% of your carbon emissions for just
$11.00 more per month.
❑My Clean Energy Regional Flat Option
Our regional program lets customers support
clean, renewable energy projects close to home
for as little as$1.30 a month.Just tell us how
many units of clean energy you would like
to purchase ($1.30 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.30 each.
❑My Clean Energy National Flat Option
Our national program lets customers support
clean, renewable energy projects on a national
level for as little as$1.00 a month.Just tell us
how many units of clean energy you would like
to purchase ($1.00 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.00 each.
AVA5871

�•- II
Choose clean, green energy to help
protect the environment. Enroll in
Avista's My Clean Energy Program.
My Clean Energy lets you offset
up to 100% of the carbon emissions
from your energy use with cleaner,
renewable sources. You don't have to
own your home, install solar panels or
pay upfront costs.
Calculate the impact you'll make at
myavista.com/MyCleanEnergy.
For information on environmental
benefits and projects - support,
answersplus o other FAQs,

Yes! I want My Clean Energy.
Sign at myavista.com/MyCleanEnergy
or mail this completed form to:
Spokane,My Clean Energy
PO Box 2787, MSC-1 5
Name
Address
Phone
Email
Avista Acct#
(Please check one)
❑My Clean Energy 100% Clean Option
The 100% option gives you the ability to offset
100% of the carbon emissions associated
with your electric use for just$0.013 per kWh.
So, if you use 850 kWh of electricity per month
(the average for an Avista customer),you can
offset 100% of your carbon emissions for just
$11.00 more per month.
❑My Clean Energy Regional Flat Option
Our regional program lets customers support
clean, renewable energy projects close to home
for as little as$1.30 a month.Just tell us how
many units of clean energy you would like
to purchase ($1.30 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.30 each.
❑My Clean Energy National Flat Option
Our national program lets customers support
clean, renewable energy projects on a national
level for as little as$1.00 a month.Just tell us
how many units of clean energy you would like
to purchase ($1.00 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.00 each.
AVA5871

�•- II
Choose clean, green energy to help
protect the environment. Enroll in
Avista's My Clean Energy Program.
My Clean Energy lets you offset
up to 100% of the carbon emissions
from your energy use with cleaner,
renewable sources. You don't have to
own your home, install solar panels or
pay upfront costs.
Calculate the impact you'll make at
myavista.com/MyCleanEnergy.
For information on environmental
benefits and projects - support,
answersplus o other FAQs,

Yes! I want My Clean Energy.
Sign at myavista.com/MyCleanEnergy
or mail this completed form to:
Spokane,My Clean Energy
PO Box 2787, MSC-1 5
Name
Address
Phone
Email
Avista Acct#
(Please check one)
❑My Clean Energy 100% Clean Option
The 100% option gives you the ability to offset
100% of the carbon emissions associated
with your electric use for just$0.013 per kWh.
So, if you use 850 kWh of electricity per month
(the average for an Avista customer),you can
offset 100% of your carbon emissions for just
$11.00 more per month.
❑My Clean Energy Regional Flat Option
Our regional program lets customers support
clean, renewable energy projects close to home
for as little as$1.30 a month.Just tell us how
many units of clean energy you would like
to purchase ($1.30 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.30 each.
❑My Clean Energy National Flat Option
Our national program lets customers support
clean, renewable energy projects on a national
level for as little as$1.00 a month.Just tell us
how many units of clean energy you would like
to purchase ($1.00 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.00 each.
AVA5871

�•- II
Choose clean, green energy to help
protect the environment. Enroll in
Avista's My Clean Energy Program.
My Clean Energy lets you offset
up to 100% of the carbon emissions
from your energy use with cleaner,
renewable sources. You don't have to
own your home, install solar panels or
pay upfront costs.
Calculate the impact you'll make at
myavista.com/MyCleanEnergy.
For information on environmental
benefits and projects - support,
answersplus o other FAQs,

Yes! I want My Clean Energy.
Sign at myavista.com/MyCleanEnergy
or mail this completed form to:
Spokane,My Clean Energy
PO Box 2787, MSC-1 5
Name
Address
Phone
Email
Avista Acct#
(Please check one)
❑My Clean Energy 100% Clean Option
The 100% option gives you the ability to offset
100% of the carbon emissions associated
with your electric use for just$0.013 per kWh.
So, if you use 850 kWh of electricity per month
(the average for an Avista customer),you can
offset 100% of your carbon emissions for just
$11.00 more per month.
❑My Clean Energy Regional Flat Option
Our regional program lets customers support
clean, renewable energy projects close to home
for as little as$1.30 a month.Just tell us how
many units of clean energy you would like
to purchase ($1.30 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.30 each.
❑My Clean Energy National Flat Option
Our national program lets customers support
clean, renewable energy projects on a national
level for as little as$1.00 a month.Just tell us
how many units of clean energy you would like
to purchase ($1.00 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.00 each.
AVA5871

�•- II
Choose clean, green energy to help
protect the environment. Enroll in
Avista's My Clean Energy Program.
My Clean Energy lets you offset
up to 100% of the carbon emissions
from your energy use with cleaner,
renewable sources. You don't have to
own your home, install solar panels or
pay upfront costs.
Calculate the impact you'll make at
myavista.com/MyCleanEnergy.
For information on environmental
benefits and projects - support,
answersplus o other FAQs,

Yes! I want My Clean Energy.
Sign at myavista.com/MyCleanEnergy
or mail this completed form to:
Spokane,My Clean Energy
PO Box 2787, MSC-1 5
Name
Address
Phone
Email
Avista Acct#
(Please check one)
❑My Clean Energy 100% Clean Option
The 100% option gives you the ability to offset
100% of the carbon emissions associated
with your electric use for just$0.013 per kWh.
So, if you use 850 kWh of electricity per month
(the average for an Avista customer),you can
offset 100% of your carbon emissions for just
$11.00 more per month.
❑My Clean Energy Regional Flat Option
Our regional program lets customers support
clean, renewable energy projects close to home
for as little as$1.30 a month.Just tell us how
many units of clean energy you would like
to purchase ($1.30 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.30 each.
❑My Clean Energy National Flat Option
Our national program lets customers support
clean, renewable energy projects on a national
level for as little as$1.00 a month.Just tell us
how many units of clean energy you would like
to purchase ($1.00 per 100 kWh)—for a flat,
predictable amount each month.
Please sign me up for units at$1.00 each.
AVA5871

Residential Exchange Adjustment
The Residential Exchange Program provides a share
of the benefits of the federal Columbia River power Important Notice for
system to the residential and small farm customers of
the investor-owned utilities in the Pacific Northwest, Idaho Electric and
including Avista.Avista applies the benefits it
receives,which typically fluctuate from year to year, Natural Gas Customers
to customers as a credit in their monthly electric
rates. Due to fluctuations in usage,Avista rebated to
customers a level of benefits that was slightly higher (August
than the level of benefits received from BPA.Through
this filing Avista is seeking to slightly decrease the level
of benefits provided to qualifying customers in order to
return the over-rebated balance.
Rate Application Procedure Avista has made annual rate adjustment filings with the
The Company's applications are proposals,subject Idaho Public Utilities Commission(IPUC or Commission)
to public review and a Commission decision. Copies that if approved,are designed to increase overall electric
of the applications are available for public review at revenues by approximately$6.1 million or 2.4%
the offices of both the Commission and Avista,and effective Oct. 1,2023 and decrease overall natural gas
on the Commission's website(www.puc.idaho.gov). revenue by approximately$0.4 million or 0.4% effective
Customers may file with the Commission written Nov. 1,2023.These annual filings have no impact on
comments related to the Company's filings. Avista's earnings.
Customers may also subscribe to the Commission's
RSS feed(http://www.puc.idaho.gov/rssfeeds/rss.htm) Electric Adjustment Filings
to receive periodic updates via e-mail about the case. Four annual electric adjustments were filed,that if
Copies of rate filings are also available on our website, approved,are designed to change overall electric
www.myavista.com/rates. revenues effective Oct. 1,2023 as follows:
If you would like to submit comments on the 1.Power Cost Adjustment(PCA): an increase of
proposed rate change,you can do so by going to approximately$10.9 million or 4.3%
the Commission website puc.idaho.gov/Form/
CaseComment or mailing comments to: 2.Fixed Cost Adjustment(FCA): a decrease of
approximately$1.9 million or 0.7%
Idaho Public Utilities Commission
P.O. Box 83720 3.Electric Energy Efficiency: a decrease of approximately
Boise, ID 83720-0074 $3.1 million or 1.2%
When filing comments reference the appropriate 4.Bonneville Power Administration Residential Exchange
Case Number. (ResEx)Program:an increase of approximately$0.2
million or 0.1%
Avista offers a number of programs and services
to help customers manage their energy use and Natural Gas Adjustment Filing
costs.Visit www.myavista.com for information on The natural gas adjustment request is the annual natural
these programs which include Comfort Level Billing, gas FCA. If approved,Avista's request is designed to
bill payment options,automated payment service, decrease overall natural gas revenues by approximately
assistance programs,conservation tips,and energy $0.4 million or 0.4% effective Nov. 1, 2023.
efficiency rebates.
Customer Bills Resulting from these Filings
If the electric PCA(AVU-E-23-08), FCA(AVU-E-23-09),
Energy Efficiency(AVU-E-23-10)and ResEx(AVU-23-
11)filings are approved, residential electric customers
/IIW _ in Idaho using an average of 927 kilowatt hours per
AVA586i Sta'

month would see their monthly bills increase from Power Cost Adjustment(PCA)
$85.40 to$86.54,an increase of$1.14 per month,or The PCA is an annual rate adjustment made to reflect
approximately 1.3%.The proposed electric rate change the difference between the actual cost of generating
would be effective Oct. 1,2023. and purchasing electric power to serve customers and
the cost currently included in customer rates. Over the
The requested electric rate change by rate last year, power supply costs were higher than those
schedule are as follows: included in retail rates due to higher wholesale electric
and natural gas prices.
Schedule Rate Schedule Change in
No. Billed Revenue Fixed Cost Adjustment(FCA)
1 Residential 1.4% The electric and natural gas FCA is a mechanism
designed to break the link between a utility's revenues
11/12 General Service 2 9% and customers'energy usage.Avista's actual revenue,
Schedule based on kilowatt hour or therm sales,will vary, up
Large General Service or down,from the level included in a general rate
21/22 Schedule 2'2°�° case and approved by the Commission.This could be
25 Ext. Large General 5 2°�° caused by changes in weather,energy conservation
Service Schedule or other factors. Generally, under the FCA,Avista's
revenues are adjusted each month based on the
25P Ext. Large General 5.6% number of customers.The annual difference between
Service Schedule revenues based on sales and the number of customers
31/32 Pumping Service 2 4% is surcharged or rebated to customers beginning in the
Schedule following year.
41-49 Street and Area Lights -0.4% The proposed FCA rate adjustments are primarily
Schedule driven by variations in 2022 customer usage related to
Overall 2.4% weather and savings from participating in efficiency
programs.The FCA mechanisms do not apply to Avista's
If the natural gas FCA(AVU-G-23-05)filing is Electric Extra Large General and Street Lighting Service
approved, residential natural gas customers in Idaho Schedules, nor to its Natural Gas Interruptible and
using an average of 64 therms per month would see Transportation Service Schedules.
their monthly bills decrease from $73.42 to$73.29,a
decrease of$0.13 per month,or approximately 0.2%. Energy Efficiency Adjustment
The proposed natural gas rate change would be effective The Energy Efficiency filing adjusts the level of funding
Nov. 1, 2023. for Avista's electric energy efficiency customer programs
so that the level of customer funding aligns with the
The net effect,on a revenue basis,for the costs to deliver the programs. Each year,customers
requested natural gas rate change by rate achieve significant energy savings and receive rebates
schedule are: and incentives through Avista's energy efficiency
programs.The Commission approves the amount of
Schedule Change in funding for these important programs through a portion
No. Rate Schedule Billed Revenue of energy rates.The rate reduction proposed reflects the
lower level of funding needed to operate the programs
101 General Service _0 2% in the coming year.
Schedule
1111112 Large General Service 1 2%
Schedule
131/132 Interruptible Service 0 0%
Schedule
146 Transportation Service 0.0%
Schedule
Overall -0.4%

Important Notice •
•. • Customers
(September 2023)
Avista has filed a rate adjustment request with the Idaho
Public Utilities Commission(Commission)that, if approved,
is designed to increase overall natural gas revenue by
approximately$5.4 million or 5.0%effective Nov. 1,2023.
This filing has no impact on Avista's earnings.
This adjustment is related to the annual Purchased Gas
Cost Adjustment(PGA)filing.The PGA is filed each year to
balance the actual cost of wholesale natural gas purchased
by Avista to serve customers with the amount included in
rates.This includes the natural gas commodity cost as well
as the cost to transport natural gas on interstate pipelines
to Avista's local distribution system.The increase is primarily
driven by the increase in wholesale natural gas costs that
were higher than the level included in rates during the past
year. If approved,Avista's request is designed to increase
annual natural gas revenues by approximately$5.4 million
or 5.0%.
Customer Bills
Natural Gas
If the natural gas PGA(AVU-G-06)filing is approved,
residential natural gas customers in Idaho using an average
of 64 therms per month would see their monthly bills
increase from $74.62 to$78.16,an increase of$3.54 per
month,or approximately 4.7%.The proposed natural gas
rate changes would be effective Nov. 1,2023.
The net effect,on an annual revenue basis,for the requested
natural gas rate changes by rate schedule are:
General Service-Schedule 101 3.3%
Large General Service-Schedules 111 & 112 5.0%
Transportation Service-Schedule 146 0.0%
Overall 3.6%
19528-AVU-23-ID-PGA-RatesProposedTariffsBiI1083023.indd 1 8/30/23 5:02 PM

Rate Application Procedure
The Company's applications are proposals,subject to
public review and a Commission decision. Copies of the
applications are available for public review at the offices of
both the Commission and Avista,and on the Commission's
website(www.puc.idaho.gov).Customers may file with the
Commission written comments related to the Company's
filings.Customers may also subscribe to the Commission's
RSS feed(http://www.puc.idaho.gov/rssfeeds/rss.htm)to
receive periodic updates via e-mail about the case. Copies
of rate filings are also available on our website,www.
myavista.com/rates.
If you would like to submit comments on the proposed
rate change,you can do so by going to the Commission
website puc.idaho.gov/Form/CaseComment or mailing
comments to:
Idaho Public Utilities Commission
P0. Box 83720
Boise,ID 83720-0074
When filing comments reference the appropriate
Case Number.
Avista offers a number of programs and services to help
customers manage their energy use and costs.Visit
www.myavista.com for information on these programs
which include Comfort Level Billing, bill payment options,
automated payment service,assistance programs,
conservation tips,and energy efficiency rebates.
AVA591 i
19528-AVU-23-ID-PGA-RatesProposedTariffsBiI1083023.indd 2 8/30/23 5:02 PM

Be alert to
invisible
carbon
• monoxide.
MA ��w�sra

16 -
Purchase
When natural gas isn't burned properly,say, because of a faulty furnace,
it can emit carbon monoxide(CO),a colorless,odorless gas that can cause
carbon • • • - flu-like symptoms and even death. Be alerted when CO is present. Install
a UL-listed carbon monoxide detector.We just want you to be safe.
detector today. myavista.com/safety
AVA602i

Be alert to
invisible
carbon
• monoxide.
MA ��w�sra

16 -
Purchase
When natural gas isn't burned properly,say, because of a faulty furnace,
it can emit carbon monoxide(CO),a colorless,odorless gas that can cause
carbon • • • - flu-like symptoms and even death. Be alerted when CO is present. Install
a UL-listed carbon monoxide detector.We just want you to be safe.
detector today. myavista.com/safety
AVA602i

See your
A� energy
4 � �
r�
dollars
�'-�; at work.

a 1
3'
Ever wonder what's behind our energybill? Get a
See wha
t y =
glimpse with our new video series, "Your r Energy Dollars
ittakes to at Work." We'll take you on a behind-the-scenes journey = = \ _
across our region that reveals how we're investing millions
brim 0L of dollars to maintain and improve our hydroelectric dams,
g y substations and transmission-lines. You'll also discover our '
reliable tactics for mitigating wildfire risks. So, sit back and meet
energy some of the people who work 24-7 to keep your lights
Ait
and heat on.
every day y y■ You'll find our videos at �nyavista.comienergyaollars

,AIIW TA
Natural Gas and
Electric Safety Guide
t ,
ab
Y
We just want
you
to be safe.
Customer - 800-227-9187

Know the smell Gas safety
of natural gas.
w. Avista's
natural gas
system
Scratch
Sniff It takes a large system of
underground pipelines to
bring natural gas right to
0 your home or business.
/ Federal and state codes
/ extensively regulate natural
gas pipelines for public safety.
At Avista, we do our part
by routinely monitoring and
maintaining our natural gas
facilities to ensure safety.
Natural gas is colorless and odorless. Avista adds
Mercaptan to give it a rotten egg odor.
2 3

Guard against carbon monoxide
When natural gas is not burned properly, say, because
of a faulty furnace, it can emit carbon monoxide(CO), a
colorless, odorless gas that can cause flu-like symptoms
ram., and even death. Be alerted when CO is present. Install a
UL-listed carbon monoxide detector.
Why are we on your property? Carbon monoxide symptoms
From time to time, Avista workers need access to your If you notice some or all of these
property to complete regular natural gas system symptoms and suspect carbon
maintenance. This may include leak surveys, pipeline monoxide poisoning, move to
patrolling, meter inspections, meter changeouts or fresh air immediately and call 911.
other procedures. Please ensure your meter is easily • Headache • Chest pain
accessible at all times(especially important in case of
a gas emergency). We just want to keep you safe. • Dizziness • Flushed skin color
Recognizing a gas leak • Fatigue • Shortness of breath
Natural gas leaks don't happen often but can be • Confusion • Nausea and vomiting
dangerous. Colorless, odorless and lighter than air, • Chest pain • Blurry or double vision
natural gas can become combustible when mixed
with air and exposed to an ignition source. Fortunately, Preventing CO poisoning
staying safe is as easy as using your nose, ears Malfunctioning appliances are often the cause of
and eyes. carbon monoxide poisoning, so ask a qualified
technician to service your heating system,
We add a sulfur-like, rotten-egg water heater and other gas, oil, wood or
stench, so you'll know right coal-burning heaters and appliances periodically.
away if there's a problem. Ensure there is adequate ventilation, too.
Gas can hiss or even roar as Responding to an outdoor
it escapes from pipes. natural gas leak
Puncturing a natural gas line could injure or kill you
Gas may make bubbles, blow dirt and others. If a line is severed and gas is escaping,
© and/or kill plants when leaking follow these guidelines:
from underground pipes. • Avoid any action that may create a spark.
• Do NOT start vehicles, flip switches on or off,
If you notice a natural gas leak or make or hang up calls near the area.
• Leave the area by going upwind. • Do NOT attempt to crimp or bend the pipe(this may
• If you're indoors, get outside fast. create a spark from the static electricity present).
•• Do not use a phone, flip a switch or do Do NOT attempt to shut off any pipeline valves.
anything that may cause a spark. • Evacuate the area on foot, heading upwind.
•At a neighbor's house or from a safe • Alert others to evacuate and keep people away.
distance, call 911 and Avista Customer • Call 911 from a safe distance to report the emergency.
Service at 800-227-9187. • Call and report the event to Avista at 800-227-9187.
•Wait for emergency responders and Avista to arrive.
4 5

Natural disasters Natural gas safety checklist
In major emergencies, such as an earthquake or To help prevent accidents in your home and keep
flood, you should know how to shut off your home's your family safe, follow these general tips:
natural gas service. Using a large wrench, give the
valve on the meter a quarter turn in either direction. Indoors
When the valve runs crossways to the pipe, the ❑ Have a qualified technician periodically inspect your
line is closed. Only turn off your gas if you smell or natural gas appliances to ensure they are operating
hear a gas leak, or if your residence sustains major correctly and are properly vented.
damage. Never turn the gas back on yourself.
Report the issue by calling Avista Customer Service ❑ Clear the area around your furnace and water heater.
at 800-227-9187. Let trained personnel handle it. Keep all items a minimum of 5 feet away.
Avista will implement our emergency plan to ensure ❑ Remove all combustible liquids and materials that are
the safety of affected areas. If a storm exposes your stored near gas appliances.
natural gas lines due to flooding or high winds ❑ Instruct children to stay away from gas-burning
(e.g., when a tree is ripped up by the roots), please appliances and to not swing from gas lines or play
contact Avista. We just want you to be safe. on meters.
NOTE:Avista does not install earthquake valves,which go on the
customer side of the meter.These can be optionally installed by a ❑ Clean your natural gas range and oven to avoid
qualified plumber of your choice. grease fires.
❑ Purchase carbon monoxide detectors for every floor
and install according to manufacturer's directions.
Outdoors
❑ Keep dirt or debris from collecting under or around
your gas meter to prevent corrosion and leaks.
❑ Carefully clear away snow and ice from the meter
during winter months, being careful not to damage
the components.
I IJ I OPEN ❑ Make sure no objects are placed on or against the
a meter. (No animals should be tied to it, either.)
° ° ❑ Make sure your meter is protected from possible
o CLOSED 0 0 0 vehicle collisions.
° ❑ Call 811 at least two business days before
you dig to have underground utilities marked
(free service for Avista residential customers).
SHUTOFF Privately owned lines can be located for a fee.
VALVE ® � ❑ Call Avista before you or a professional attempt
to unblock a sewer drain.
TOMETER ❑ Identify the gas valve on your gas meter in the event
CLOSE you need to shut off your natural gas during a major
emergency. (Make sure you keep a large enough
wrench at home.)
NOTE:An earthquake survival tool that is specifically made to
shut of the gas valve can be purchased at most hardware stores.
6 The cost is typically under$5. 7

SAFETY IS IN YOl1R HANGS.
EVERY GIG.EVERY TIME.
Call 811 before you dig Call 811 before you dig checklist
Anyone who plans to break ground with a shovel, auger Never disturb the ground until you complete these steps:
or excavating equipment must call 811 at least two full ❑ Use white paint to mark the zone where you
business days before you dig—it's the law. An expert plan to dig. (Use pink paint if the area is covered
representing your utility and other service providers will by snow.)
come mark the approximate location of all buried lines
that are owned by them. This service is free; however, ❑ Call 811 and wait for all utility representatives
privately owned lines are not included (see illustration). listed on your locate ticket to mark their facilities.
The property owner will need to hire a private utility ❑ Maintain and respect these
locator to find and mark these lines,which does cost Location
a fee. locate marks/flags. markings
(See below: If your locate
ticket expires, you must 24'�� 24 '
call in for a new locate.) I
❑ Hand dig within the d
24-inch tolerance zone
to expose the marked/
flagged utility(see
graphic depiction).
The property owner must hire private
utility locator to locate private underground
lines on private property. Private lines are
the responsibility of the property owner,
not or - provider.
Primary •• • gas will be ■■ ■■
Water lines marked by the utilities.
• sewer fromSecondary poweG
the street to the house,
privateare
private
Phone/Cable Gas Water
Utility Owned Property Owner
Electric Sewer Lines . .
8 9

Ground mark identification Excess flow valve
Ground markings are in different colors to indicate An excess flow valve(EFV) is a device that automatically
the approximate locations and types of utility facilities restricts the flow of natural gas if an underground
buried below. Valid pipeline is punctured or severed during excavation.
timeframes for EFVs have been installed on most new and replaced
locate tickets: natural gas customer services since 2008. Existing natural
WA -45 days COMMUNICATION:ORANGE gas customers without an EFV on their natural gas
service may elect to have one installed at the customer's
ID - 28 days expense. For more information,visit
OR-45 days myavista.com/resngsafety.
You are required to TEMPORARY SURVEY: PINK Never build over gas and electric lines
call 811 to update Never build any type of structure over buried utility
your ticket in order PROPOSED EXCAVATION:WHITE lines or where it will block access to meters. Doing
to continue digging so runs a serious safety risk and prevents Avista from
past the listed times. maintaining the infrastructure that serves customers.
If you damage a line General pipeline markers
• If you hit or nick an electric or natural gas line, (Not a substitute for calling 811)
immediately notify Avista customer service Some of Avista's major distribution pipelines for
at 800-227-9187. natural gas have aboveground yellow markers along
• If you damage a pipeline and natural gas is escaping, their routes, each displaying a 24-hour emergency
DO NOT FOLD OVER THE PIPE to stop the leak.This response phone number. THESE YELLOW MARKERS
can cause a static charge that can ignite the gas. ONLY INDICATE THE PRESENCE OF BURIED NATURAL
Walk upwind a safe distance away,then call 911 GAS LINES and may not be posted above the actual
and Avista. pipelines. You are still required by law to have
pipelines located and marked by calling 811 at least
two business days before you dig. Transmission
pipeline maps by county and zip code that show
the names of pipeline operators are available by
S���RQ�QE registering at https://www.npms.phmsa.dot.gov.
NATURAL GAS PIPE
Unblocking a sewer ,ors,.
q
On rare occasions, buried natural gas lines have p p
unintentionally been installed through undetected 1 Q
sewer pipes. These natural gas lines can be severed GP P
by a sewer-clearing tool, which could cause a gas
leak and lead to a fire or explosion. Before clearing a AL TA
blocked sewer, call Avista. We'll send out a technician •5 NIA SN
at no cost to make sure it's safe. Ep
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Electric safety Power line fire prevention
Avista takes a number of proactive steps to help
Washington . , • minimize the risk of fires associated with power lines:
electric system • Crews routinely respond to fire situations and outages,
and we can send additional crews when a situation
Avista operates m• - than 21,000 milesof electric requires additional resources.
transmission • distribution lines—s• • •We have an ongoing vegetation management program
• on poles, others buried •" • • • to help keep vegetation from coming into contact with
For - -• - • public safety, Avista routinelyenergized power lines. It is important that property
monitors and maintains these lines, substationsowners partner in this effort so that only compatible
equipmentand other electric . meet federaltrees are planted under power lines. Tree size
and state regulations. information is available by contacting Avista at
800-227-9187 or by contacting a certified arborist.
• During the summer,we temporarily change how we
handle power outages in rural and forested areas
Construction safety near power lines when the region is very dry. In the event of an outage,
we send personnel to physically inspect lines before
• Never climb a power line structure under any placing them back in service.This requires more time
circumstance. It is dangerous and illegal. to restore service but decreases potential fire danger.
• Never undertake construction activity within 20 feet We return to normal operations as soon as dry
of an overhead power line. conditions change.
• Never dump rock, rubble or topsoil under an overhead It's important to note that these steps are not guaranteed
power line. It reduces the ground clearance needed to prevent every instance of a fire.
for safety.
• Stay away from fallen or low-hanging wires, as they wildfire-season readiness
can be very dangerous. Voltages and currents from Avista closely monitors wildfires and can respond to any
power lines and electrical devices can even interfere situation that may threaten transmission and distribution
with the operation of some cardiac;pacemakers. lines. We de-energize power lines at the request of
emergency responders to protect firefighters and prevent
Logging safety additional fires.
• Do not cut trees so that they fall If you experience a fire-related outage, power restoration
into power lines. Know your will depend on when fire officials allow Avista crews to
surroundings when cutting enter the fire zone and begin work.
firewood. If a tree comes into
contact with electric lines or
equipment, call 911 and then
call Avista at 800-227-9187.
• Do not burn slash piles
under a power line. Smoke
can conduct electricity from
power lines down to the
ground and electrocute
anyone nearby. ,
12 13

Home electrical fires
In case of an electrical fire, here are some
important tips:
_ • Don't touch an appliance that catches fire.
' • Unplug the appliance(or shut off the breaker
- - - -- or pull the related fuse).
• Use an approved A-B-C-rated extinguisher to put
Look up and be sate out the fire. Never use water on an electrical fire
When working or playing outdoors, always be mindful as it can shock you.
of overhead power lines.You could easily come in contact • If you can't control the fire, evacuate the premises
with a line and be electrocuted by carrying a ladder, and call 911 from a safe place.
working on the roof or trimming trees. Long-handled Avoiding shocks and burns
tools used for cleaning the pool could touch a power
line, too. Kids also need to watch out for power lines Electricity is safe and reliable when used properly, but
when climbing trees, flying kites and playing with water it can be hazardous if used improperly. Always follow
blasters/soakers. Anyone flying a drone should be these safety tips:
careful as well. • Keep appliances and electronics away from water.
Downed power lines • Don't overload outlets with multiple plugs or
Should you ever come across a downed power line power strips.
(often knocked down by trees or branches during • Only use extension cords at their recommended rating.
windstorms), get back and stay back. You should: • Never string two extension cords together or place
•Always assume the downed line is "hot" or energized. under a rug.
• Never touch or move a downed line. • Cover your outlets with plastic safety caps if you have
• Don't try to move a person or object touching a small children around.
downed line or you may also end up a victim. • Never insert a metal object into an appliance, like
• Move back as far away as possible—even the ground your toaster.
around a downed line can be dangerous. •Avoid any contact with your electric system. Household
•Avoid fences and other nearby objects, as they may gloves will not protect you.
be electrified when a power line falls on them. • If an appliance has a worn cord, sparks or smokes,
• Keep others away and call 911 and then call Avista have it repaired or replaced.
at 800-227-9187. • Unplug cords at the plug head.
• Install GFCI outlets in bathrooms, near kitchen sink,
Vehicle entrapment in garages, and for outdoor outlets.
If a power line falls on your vehicle, stay inside. If . Use a licensed electrician for home
others approach or attempt to help, remind them to improvement projects.
stay away. Only if fire or smoke forces you to leave
should you get out. However, never touch the vehicle • If a fire sparks from an electrical outlet, evacuate
and ground at the same time or stand with your legs the premises and call 911.
apart. Jump as far as you can away from the vehicle
and land with feet together. Keeping your feet together,
shuffle away and don't return to the vehicle until Avista
says it's safe.
14 15

Call to de-energize lines (see illustration below).
If you ever find it necessary to do a project near If your masthead is ever damaged, it may result in
an overhead line(such as trimming trees), Avista a power outage at your residence. This commonly
may be able to shut off service while you work. happens during storms when a falling tree or branch
Call Avista ahead of time at 800-227-9187. lands on the service wire. It can bend or pull the
masthead away from the house and break the wires
to the electric meter.
Power outages Should this happen,we will have to shut off your power
You can report and track a power outage online or on for safety reasons. Before we can turn the power back
a mobile device at myavista.com/outage. As on, we must first ask you to please have a licensed
we restore power, use these tips to stay safe: electrician repair the masthead, as it belongs to you and
•Turn off appliances that were on before the power is not part of Avista's electric system equipment.
went out.
• Never wire an emergency generator into your home's
electrical system without a certified/properly installed
transfer switch. Back-feed from a generator can injure
or kill Avista personnel.
• Never connect an extension cord from a power source
directly into your home's electrical system and never
use household cords outdoors.
• Put your generator outdoors away from the house
and vents to avoid poisonous motor exhaust.
• Only use a generator to run specific appliances MASTHEAD
(never to re-energize your house).
• Never use an outdoor grill for heating or cooking
indoors, as the fumes are toxic.
Checking circuit breakers
For protection against fire and electrocution, every
home's electrical system includes a fuse or breaker
panel. Fuses "blow" and circuit breakers automatically SERVICE WIRE
"trip" to cut off power when a short circuit or power
overload occurs. If this happens, restoring power is
easy. Simply replace the burned-out fuse with a new
one that has the same rating. Or, with circuit breakers,
simply flip the tripped switch back to the "on" position.
The power should return immediately. If the circuit
continues to "trip" or "blow," call an electrician
and have the circuit checked for proper operation.
Damage to customer-owned masthead
In some instances, Avista connects its power lines to METER
homes through a masthead, an overhead piece of
equipment that belongs to the homeowner
16

Electric safety checklist Be prepared in case of a long-duration
Indoors power outage or natural disaster
❑ Never wire generator power directly into your home's Natural disasters can cause extended outages. It is
electrical system unless there is a disconnect switch important for you to know what to do in the case of
to separate generated power from Avista's distribution a long-duration power outage.
system. Power outage checklist
❑ Use a generator to run specific appliances and locate ❑ Turn off all appliances that were on prior to the outage.
it outside the home.
El Don't overload outlets with multiple plugs. El Unplug computers and electronics unless you have
a surge protector.
❑ Don't string together two extension cords. ❑ Leave on a porch light so our crews will know when
❑ Remove any extension cords from under rugs. your power is restored.
❑ Don't touch an appliance that smokes, sparks or ❑ Keep refrigerator and freezer doors closed.
catches fire. Replace or repair it. ❑ Lower your thermostat setting.
❑ Do not stick a utensil into a toaster. ❑ Wait a half hour after the power returns before
❑ Purchase an A-B-C-rated fire extinguisher. resetting your thermostat.
❑ Install child safety caps for outlets. ❑Always keep flashlights handy.
❑ Install GFCI outlets in garage, bathrooms, near kitchen ❑ Leave a light or radio on as an alert when power
sink and as outdoor outlets. has been restored.
❑ Install smoke and carbon monoxide detectors in your Keep emergency supplies in one place.
home and fire extinguishers on every floor.
El Hire a licensed electrician for home improvements. El Non-perishable food and water for at least three days.
ElNever use an outdoor grill for heating or cooking El Manual can opener.
indoors, as the fumes are toxic. ❑ Personal hygiene items.
Outdoors ❑ Flashlights with fresh batteries.
❑ Look up and around to avoid power lines. ❑ Portable, battery-powered radio.
❑ Remember to never touch a downed power line or ❑ Prescription medicine(s)and medical equipment.
other utility line; move far away and stay there. ❑ Wind-up or battery-powered clock.
❑ Avoid touching objects and people in contact with ❑ Food and water for any pets.
a downed line. Plan for required medical needs.
❑ Stay in your vehicle if it contacts a power line. ❑ Be prepared to seek medical assistance if you
❑ If forced from the vehicle by smoke or fire,jump out experience a health-related emergency during
and land with feet together; shuffle or hop away. a power outage.
❑ Remind kids to never retrieve balls, kites or any ❑ Prearrange staying with friends or relatives so you
other objects that go over a substation fence. have somewhere to go if there is a power outage.
❑ Do not attach your fence to a substation fence. ❑ Research whether a portable generator is appropriate
❑ Never use an extension cord to bring power from for your situation.Visit a local hardware store or talk to
a neighbor's house to your own. a licensed electrical contractor to learn about options.
❑ Don't use household extension cords outdoors. ❑ Talk to your physician about alternative measures
should your power be interrupted.
Practice manually opening barriers.
❑ Electric garage door.
❑ Security doors.
18 ❑ Electric gates. 19

Safety matters
Avista wants to keep everyone
safe. If your dwelling has
occupants or tenants, keep
them informed by asking us for
more brochures. For additional
information, visit myavistaxom
or call 800-227-9187.
View helpful safety videos at:
myavistaxom/safetyvideos.
Ecnw Bbi xOTenm 6bi nony4HTb HH(PopMauvmo o
npaBmnax 6e3onaCHOCTN Ha pyCCKOM 513blKe,
nowanyHCTa 3BOHHTe no Teneq)OHy 800-227-9187.
Si desea recibir informacion en Espanol acerca
de la seguridad,por favor Ilamar a:800-227-9187.
For assistance with alternative languages,please call
800-227-9187.
Avista
Public Safety Dept.
P.O. Box 3727
Spokane,WA 99220-3727 A11W -
[e-mail] Au1�/ASTA
AVA618i 02124

Y I
i i r40
� ' 1
Have utility-owned buried lines located *Half Cheese,Half Pepperoni on Thin or Original crust only.Available
in-store only.Limited to Spokane area,North Idaho,Medford,Klamath Falls,
and marked. Call 811 at least two business , ' Ashland,La Grande,Grants Pass and Roseburg.Not valid with any other
days before you dig (Mon-Fri, excludes holidays). ® offers.Limit 1.Expires 5/31/2024.
Find coloring pages and other fun energy-safety
activities for kids at myavista.com/kids SAFETY IS IN YOUR .
HTIME
EVERY DIG.EVERY TIME. '

April is National Safe Digging Month. So Avista
and Papa Murphy's have teamed up to remind
you to be aware of buried natural gas and electric
HE OAF utilities. Please call 811 (or visit cal1811.com)at least
two business days before you dig—it's the law. It
allows a crew to come locate and mark all your
Have utility lines underground lines ahead of time.
marked before Van dig. We just want you to be safe.
I
moo* GAO ONO
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See other side for a special coupon offer.

A • We're preparing for hot, dry weather.
vesta is fighting Avista is gearing up for the possibility of a dry
summer and the increased risk of wildfires that come
wildfires before with it.We're currently expanding our measures to
they happen■ keep people and property safer. Learn more about
our wildfire plan at myavista.com/wildfire.
Help us keep you informed.
Be sure we have your current contact information so
�. we can communicate with you during immediate or
potential outages. To update your information,visit
1,
myavista.com or call [phone].
J�
w\�

AVlsta esta apagando Nos estamos preparaydo para
una temporada Seca calurosa.
incendios forestales seco y el ecr mento cle l para la posibicendlad cleos or verano
seco y el incremento de los riesgos de incendios forestales
que to acompana.Actualmente estamos ampliando
antes de que ocurran. nuestras medidas para mantener a salvo tanto a las
personas como a los bienes. Informese sobre nuestro plan
contra incendios forestales en myavista.com/wildfire.
QAyudenos a mantenerle informado.
Asegurese de que tengamos actualizada su informacion
de contacto de modo que podamos comunicarnos con
usted en caso de cortes de luz repentinos o potenciales.
j Para actualizar su informacion de contacto,visite
1 r myavista.com o Ilame al [phone].
AVA624i �
J�
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Get a FREE
home energy
JY
-.J
audit.
�ursf,

• _ • home Whether you rent or own, a Home Energy Audit can help
waste you understand how your home uses energy. Our certified,
energy, third-party experts will uncover areas that need attention,
costing you moreincluding equipment, appliances, insulation and more.
than it • • You'll get personalized recommendations on ways to
improve your energy efficiency and comfort.
Find andaddress Learn more and sign up at
Home EnergyAudit-FREEFREE for Idaho myavista.com/homeenergyaudit 0 0
• Washington Avista customers' or call us at(800) 227-9187.
*Some restrictions apply. ❑ •s_•_�z r
AVA642i

/IIm General Service The reactive kilovolt ampere demand may be determined by Above rates include the effects of the following schedules:
4 1VISTa® Non-Residential Rate Schedule 11 permanently installed instruments or periodic tests. Schedule 66(Temporary PowerCostAdj.)$0.00150/kWh
For general service supplied through a single kilowatt-hour Primary Voltage Discount Schedule76(Tax Credit Adjustment)$0.00628 credit/kWh for
meter. $0.20 per Kw if service is at 11 kv(wye grounded)or higher first 500,000 kWh;$0.00526 credit/kWh for over500,000 kWh
D A H O Monthly Charge (Minimum Charge is$425.00.) Schedule 91(Energy EfficiencyRiderAdj.)$0.00147/kWh
Basic Charge $15.00 Example:If you used 24,000 kWhs and had a demand of 65 Kws, Pumping Service
How to Calculate Electric Bills Energy Charge $0.08835/kWh for the first 3,650 kWhs your bill would be calculated like this: Non-Residential Rate Schedule 31
for Non-Residential Customers Demand Charge $0.06296/kWh for all additional kWhs $0.06295 x 24,000 kWhs = $1,510.80 For service used for water pumping or water effluent operations
No charge for the first 20 kW Charge for 24,000 kWhs = $1,510.80 including necessary lighting and other equipment.
$6.00 per Kw for all additional kWs Charge for 50 kWs = $425.00 Monthly Charge
About Your Avista Utilities 3.Compute the charges for your $5.50 x 15(additional kWs) $82.50
Electric Rates and Bill use,following the steps (Minimum Charge is the demand charge,but not less than$15.00 Charge for 65 kWs = $507.50 $ Basic Charge,plus
Each year Avista Utilities provides outlined for your rate for single phase service,and$22.10 for 3-phase service.)Example. Total charge for service = $2,018.30 $00.099.099 15 per kWh for first 85 kWhs per kW of demand
rate schedule information and an schedule.For your If you used 8,100 kWhs and had a demand of 30 kWs,your bill $0.09915 per kWh for next 80 kWhs per kW of demand,
explanation of billing procedures convenience,the energy would be calculated like this: (Notice:Neither powerfactoradjustmentnorprimaryvoltage but not more than 3000 kWhs
to help our customers charges already include the Basic Charge $15.00 discount is present on this sample bill.) $0.08431 per kWh for additional kWhs
=
understand how their bills are effect of Schedule59 Above rates include the effects of the following schedules:
calculated. $0.08835x3650kWhs = $322.48 (Annual Minimumis$13.00perkWofthehighestdemand
(Residential and Farm Energy $0.06296x4450kWhs = $280.17 Schedule established in the currentyear ending with the November billing cycle.
If you wish to calculate your Rate Adjustment),Schedule 66 Schedule 75(Fixed CostAdjustment)$0.00034 credit/kWh If no demand was established during the year,the annual minimum
monthlybill. (Temporary Power Cost Charge for 8100kWhs = $617.65 Schedule 76(Tax CreditAdjustment)$0.00659credibkWh for first will bebasedon the highest demand established during the most
1. Find the number of kilowatt Adjustment),Schedule75 $0.00x20kWs = $0.00 250,000 kWh,$0.00555 creditlkWh for over 250,000 kWh recentyear having a demand.)
hours(kWhs),and kilowatts (Fixed Cost Adjustment), $6.00 x 10 kWs = $60.00 Schedule 91(Energy Efficiency Rider Adj.)$0.00255/kWh Example:If you used 12,500 kWhs of electricity and had a demand
(kWs)if applicable,you used Schedule 76(Tax Credit Total charge for service = $677.65 of 45 kWs,your bill would be calculated like this:
this month.Your bill shows Adjustment)and Schedule 91 Extra Large General Service
them under metering (Energy Efficiency Rider Above rates include the effects of the following schedule: Non-Residential Rate Schedule 25 First 85 kWhs x 45 kWs=3,825 kWhs to bill at Step 1
information. Adjustment).The rates for Schedule 66(Temporary PowerCostAdj.)$0.00150/kWh For extra-large customers supplied through one meter Next 80 kWhs x 45 kWs=3,600 kWhs(limit 3000 kWhs)
to bill at Step 2.
• Subtract your previous these schedules are stated at Schedule75(Fixed CostAdjustment)$0.00034 credit/kWh
installation for a demand of 3,000 Kva or more.Customers must
meter reading from your 4• the end of each rate schedule Schedule76(Tax Credit Adjustment)$0.00805credit/kwh for first sign a contract to pay a minimum annual bill amount for at least Total kWhs used 12,500
present meter reading. where applicable.After 3,650kWh;$0.00564 credit/kWh for over3,650 kWh five(5)years.The contract will specify a limit on both fixed Minus Step 1 use -3,825
• Multiply the difference by calculating the charge for your Schedule 91(Energy Efficiency RiderAdj.)$0.00231/kWh energy and demand. Minus maximum Step 2 use -3,000
the multifactor shown for electric use,figure and add Large General Service kWhs to bill at Ste 3 = 5,675
our meter. an city taxes which you a g Monthly Charge p
Y Y tY Y pay Non-Residential Rate Schedule 21 Basic Charge = $13.00
•This is your use for the on electricity.They also are For large general service supplied through one meter installation. Energy Charge 9 -
period.Compute the charges identified on your monthly bill. Monthly Charge $0.04540 per kWh First 500,00 kWh Step 1: $0.09915 x 3000 kWhs - $297A5
for it by using the rate Franchise Fees Energy Charge $0.06295/kWh for first 250,000 kWh $0.04540 per kWh Over 500,000 kWh Step 2: $0.08431 x 5675 kWhs = $478.46
Y $0.05364/kWh for all additional kWhs Demand Charge
schedule shown for our The current Franchise Fees in Step 3: $0.08431 x 5675 kWhs = $478.46
Demand Charge $5.00 per
for first each
a kva or less
meter on our bill. Idaho towns to which Avista g Charge for 12,500 kWhs = $1,168.16
y $5.00 per kva for each additional kva g
2. Find your rate schedule in this Utilities provides electricity are: $425.00 for first 50 kWs or less Primary Voltage Discount Above rates include the effects of the following schedules:
pamphlet.Your bill identifies $5.50 per kW for each additional kW $0.20 per kva if service is at 11 kv(wye grounded)or Schedule66(Temporary PowerCostAdj.)$0.00150/kWh
the rate schedule each meter Power FactorAdjustment higher.(Minimum Charge is$14,000.00) Schedule75(Fixed CostAdjustment)$0.00034 credit/kWh
is billed under. Where customer's kilowatt demand is 50 kW or more and Annual Minimum:$748,030.00 Schedule76(Tax CreditAdjustment)$0.00849creditlkWh for first
CityofClarkFork 1% City ofMullan 1% customer's maximum 15 minute reactive kilovolt amperes demand 165 kWh per kWof demand,but not more than 3,000 kWhs,
•
City ofcoeurd'Alene 5% Cityofoldtown 1% for that month is in excess of60 ercentofthekWdemand,
City of Dalton Gardens 1% City of Oroflno 3% p $0.00717credlt/kwh for all additional kWhs
City of Dover 1% City of Osburn 1% customer will pay$0.25 for each reactive kilovolt ampere of excess. Schedule 97(Energy Efficiency RiderAdj.)$0.00256/kWh
City of Elk River 1% City of Pierce 1% If you have questions,please contact a customer
City of Hayden 1% City of Ponderay 1% charge will bill at least that bulb for ten hours uses one which electricity Is used.It is service representative at the office shown on your bill.
City of Hayden Lake 1% City of Post Falls 1% Explanation of Terms g ty
City ofKamiah 1% City of Potlatch 1% Basic Charge: amount each month,even if the kilowatt hour of electricity. measured in kilowatts(kWs).
City of Kellogg 1% City of Priest River 1% g actual charges for your use were Running a 5000 watt(5 Most residential accounts use
v gg ty under some rate schedules are less than that amount.The kilowatt)dryer for two hours electricity at a low rate and do
City of Kendrick 1% City of Rathdrum 1% charged a fee which helps to minimum charge,like the basic uses 10 kilowatt hours. not have demand meters.
City of Kooskia 1% City of Sandpoint 1% pay the basic costs which are a charge,is designed to help pay Multifactor.Each electric meter Accounts which require
City of Kootenai 1% City of Spirit Lake 1% natural part of keeping basic costs of keeping electricity has its own multifactor.Meters a high rate of energy at certain
City of Lapwai 1% City of St.Manes 1% electricity available to all our available to you. which count each kilowatt hour times are measured and billed
City of Lewiston 1% Cityofwallace 1% customers.Examples include Kilowatt Hour(kWh):The have a multifactor of 1.Meters for their demand(kilowatts)as
City of Moscow 3% Cityof Worley 3% meter reading and billing costs measure used to determine which count kilowatt hours by well as for their total kilowatt
PLEASE NOTE Ifthe days of service shown on your bill are for less than 27 or more than 35 and the cost of maintaining how much electricity is used. tens have a multifactor of 10. hour use.Generally speaking,
days,your bill may have been prorated.In this case,the following calculations cannot be company equipment on your The kilowatt hours on your bill Other common multifactors are demand meters are present on
used to calculate your monthly bill exactly.Ifyou notice a dramatic change in your billing, premises.The basic charge is equal the rate or speed of use 40,120,and 240.Your bill commercial and industrial
up or down,please contact our customer service department immediately.Errors in added into the total charge for (kilowatts)x the length of time indicates the multifactor for accounts only.If demand is
billing may result in adjustment(backbilling or refund)of your account up to three years. your use.
Rate information provided in this pamphlet is for calculation purposes and may Y (hours)electricity was used.One your meter. being measured and charged
not reflect current actual rater rates listed are per effective date below. Minimum Charge:If a rate kilowatt hour equals 1000 watt Demand:Demand is another on an account,it will be clearly
schedule lists a minimum hours.Burning a 100 watt light word for the rate or speed at stated on monthly bills. AVA578i
RATES EFFECTIVE October 1, 2022

/Ilm General Service Rate Large General Service
4-41VISTA
Schedule 101 Rate Schedule 111
Monthly Charge Monthly Charge
How to Calculate Natural Gas Bills $7.00 Basic Charge,plus $102.27 Minimum Charge,plus
$1.03788 per therm $0.59667 for the first 200 therms
for Idaho Customers Example:If you used 46 therms of gas your bill would be $0.89924 per therm for the next 800 therms per
calculated like this: $0.81705 therm for the next 9,000 therms per
Basic Charge = $ 7.00 $0.76273 therm for all therms over 10,000
$1.03788 x 46therms = $47.74 Minimum charge is $102.27, plus the adjustments from
About Your Avista Utilities 3.Compute the charges for Charge for46 therms = $54.74 schedules 150, 155, 175, 176, and 191 unless a higher
Natural Gas Rates and Bill your use,following the steps Above rates include the effects of the following schedules: minimum is required under contract to cover special
Avista Utilities provides rate outlined for your rate Schedule 150(Purchase Gas CostAdjustment)$0.44308/therm conditions.
schedule information and an schedule.For your Schedule 155(Gas Rate Adjustment)$0.13163/therm Example:If you used 10,240 therms of gas your bill would be
explanation of billing convenience,the energy calculated like this:
procedures to help our charges already Include the Schedule 175(Fixed CostAdjustment)$0.01020credit/therm
p p 9 Y Minimum charge = $102.27
customers understand how effect of Schedule 150 Schedule 176(Tax CreditAdjustment)50.01567credit/therm
their bills are calculated. (Purchase Gas Cost Adjust- Schedule 191(Energy EfficiencyRiderAdjustment)$0.04903/therm $0.89924 x 800 therms $119.39
Ifyou wish to calculate your ment),Schedule 155 $0.81705 x 9,0 therms = $353A5
monthlybill: (Gas Rate Adjustment), $0.76273 x 240
therms $7,183.06
1.Find the number of therms Schedule 175(Fixed Cost Charge 3 x 10, therms = $177.50
you used this month.Your bill Adjustment),Schedule 176 Charge for 10,240 therms = $8,477.50
shows them under metering (Tax Credit Adjustment)and Above rates include the effects of the following schedules:
information. Schedule 191 (Energy Schedule 150(Purchase Gas CostAdjustment)$0.44308/therm
• Subtract your previous Efficiency Rider Adjustment). Schedule 155(Gas Rate Adjustment)$0.13163/therm
meter reading from your The rates for these schedules Schedule 175(Fixed CostAdjustment)$0.00381/therm
present meter reading. are stated at the end of each Schedule 176(Tax CreditAdjustment)$0.00811 credit/therm
• Multiply the difference rate schedule where Schedule 191(Energy Efficiency RiderAdjustment)$0.02626/therm
by the multifactor shown applicable. Example for Minimum Use Customer(Less than 200 therms per
for your meter. 4. After calculating the charge month):
• This is your use for the for your natural gas use,figure If you had used 175 therms of gas,your bill would be calculated
period.Compute the and add any franchise fees as follows:
charges for it by using Which you pay on gas.They Minimum charge for use of less than 200 therms = $102.27
the rate schedule shown also are identified on your Schedule 150 rate per therm:
for our on our meter monthly bill. $0.44308 x 175 therms = $77.54
Y Y bill. Franchise Fees Schedule 155 rate per therm:2.Find your rate schedule The current franchise fees in Explanation of Terms is designed to help pay basic $0.13163 x 175 therms = $23.04Schedule 175 rate per therm:
Idaho towns to which Avista Basic Charge:Customers costs of keeping natural gas p
in this pamphlet.Your bill g ' $0.00381 x 175 therms = $0.67
Utilities provides natural as billed under some rate sched- available to you.
identifies the rate schedule p g Schedule 176 credit per therm:
each meter is billed under. are: ules are charged a fee which Therms:Your use of natural ($0.00811) x 175 therms = ($1.42)
helps to pay the basic costs. gas is billed in units called Schedule 191 rate per therm:
City of Bonners Ferry 3% City of Moscow 3% that are a natural part of therms.One therm equals $0.02626 x 175 therms = $4.60
City of Coeur d'Alene 5% CityofMullan I% the heating capacity of
City of Dalton Gardens 1% City of Osburn 1% keeping natural gas available approximately 100,000 Total Charge for service = $206.70
Cityof Dover 1/o City of Pinehurst to all our customers.Examples
o Y 1% include meter reading and matches. Customers served under Schedules 101 and 111 are eligible for
City of Hauser 1% Cityof Ponderay 1% g Multifactor:Your natural service under either Schedule. If you consistent) use over 200
City of Hayden 1% Cityof Post Falls 1% billing costs and the cost of gas meter measures gas in y
Cityof Hayden Lake 3% 1% maintaining company therms each month, you probably should be served under
Y Cityof cubic feet.The heating Schedule 111. Otherwise your bill will be less under Schedule
City of Kellogg 1% Cityof Sandpoint 1% equipment on your premises. capacity of a cubic foot of 101. If you take service under either of these Schedules, and
City of Kootenai 1% City of Spirit Lake 1% The basic charge is added into gas varies depending on
City of Lewiston 1% ° the total charge for our use. you believe your bill would be considerably less by taking
Cityof Wallace 1/o g Y what source we get it from. service under the other Schedule for an entire year, please
PLEASENOTE If the days of service shown on your bill are for less than 27 or Minimum Charge:If a rate In order to bill you only for schedule lists a minimum the heating contact one of our customer service representatives at the
capacity more than 35 days,your bill may have been prorated.In this case,the following g P aci tY which office Shown on your bill.
calculations cannot be used to calculate Your monthly bill exactly.If you notice charge we will bill at least that your gas provides,we use a Rate Schedules 112,131,132,and 146 are available,under
a dramatic change in your billing,up or down,please contact our customer amount each month,even if multi factor to convert cubic
service department immediately.Errors in billing may result in adjustment contract,to large and extra-large natural gas customers.Theyare
(backbilling or refund)of your account up to three years. the actual charges for your feet into therms.The not explained here because of their limited application.
Rate information provided in this pamphlet is for calculation purposes and use were less than that multifactorvarieswith
may not reflect current actual rates;rates listed are per effective date below. amount.The minimum differences in the grade of Ifyou have further questions,please con tact one of our customer
service representatives.
RATES EFFECTIVE November 1, 2022 charge,like the basic charge, gas we can provide to you.
AVA578i

Allen - General Service Primary Voltage Discount Pumping Service
III/VISTAW Non-Residential Rate Schedule 11 $0.30 per Kw if service is at 11 kv(Wye grounded)or higher Non-Residential Rate Schedule 31
For general service supplied through a single kilowatt-hour (Minimum Charge is$500.00.)
meter. pp g g Example:If you used 24,000 kWhs and had a demand of 65 Kws, For service used for water pumping or water effluent operations
I D A H O including necessary lighting and other equipment.
Monthly Charge your bill would be calculated like this: Monthly Charge
Basic Charge $18.00 $0.07716 x 24,000 kWhs = $1,851.84
How to Calculate Electric Bills $18.00 Basic Charge,plus
Energy Charge $0.09930/kWh for the first 3,650 kWhs Charge for 24,000 kWhs = $1,851.84
for Non-Residential Customers Demand Charge $0.07134/kWh for al I additional kWhs Charge for 50kWs = $500.00 $0.11958 per kWh for first 85 kWhs per kper kW W
demand,
No charge for the first 20 kW $6.50 x 15(additional kWs) - $97 50 $0.11958 but not mper kWh fore than or next30 00 kWhs kW of demand,
About Your Avista Utilities 3.Compute the charges for your $6.50 per Kw for all additional kWs Charge for 65 kWs Total charge for service - $597.50
_ $2,449.34 $0.10191 per kWh for additional kWhs
Electric Rates and Bill use,following the steps (Minimum Charge is the demand charge,but not less than$18.00 (Annual Minimum is$12.00 perkW ofthe highestdemand
Each year Avista Utilities provides outlined for your rate for single phase service,and$25.10 for 3 phase service.)Example: (Notice:Neither power factor adjustment nor primary voltage establishedin the currentyear ending with the November billing cycle.
rate schedule information and an schedule.For your If you used 8,100 kWhs and had a demand of 30 kWs,your bill discount is present on this sample bill.) If no demand was established during the year,the annual minimum
explanation of billing procedures convenience,the energy would be calculated like this: Above rates include the effects of the following schedules: will be based on the highestdemand established during the most
to help our customers understand charges already include the Basic Charge = $18.00 Schedule 66(Temporary Power CostAdj.)$0.00499/kWh recentyearhoving a demand.)
how their bills are calculated. effect of Schedule 59 $0.09930 x 3650 kWhs - $362.45 Schedule75(Fixed CostAdjustment)$0.00048 credit/kWh Example:If you used 12,500 kWhs of electricity and had a demand
Ifyou wish to calculate your (Residential and Farm Energy $0.07134x4450kWhs Schedule 91(Energy EfficiencyRiderAdj.)$0.00130/kWh of 45 kWs,your bill would be calculated like this:
monthlybill: Rate Adjustment),Schedule 66 = $317.46
1. Find the number of kilowatt (Temporary Power Cost Charge for 8100 kWhs = $697.91 Extra Large General Service First 85 kWhs x 45 kWs=3,825 kWhs to bill at Step 1
hours(kWhs),and kilowatts Adjustment),Schedule 75 $0.00 x 20 kWs = $0.00 Non-Residential Rate Schedule 25 Next 80 kWhs x 45 kWs=3,600 kWhs(limit 3000 kWhs)
(kWs)if applicable,you used (Fixed Cost Adj
ustment)ustment)and $6.50 x 10 kWs = $65.00 For extra-large customers supplied through one meter to bill at Step 2.
1
this month.Your bill shows Schedule 91 (Energy Efficiency Total charge for service = $762 91 installation for a demand of 3,000 Kva or more.Customers must Total kWhs used 12,500
them under metering Rider Adjustment).The rates sign a contract to pay a minimum annual bill amount for at least Minus Step 1 use -3,825
for these schedules are stated Above rates include the effects of the following schedule: five(5)years.The contract will specify a limit on both fixed
information. P fY Minus maximum Step 2 use -3,000
• Subtract your previous meter at the end of each rate Schedule 66(Temporary PowerCostAdj.)$0.00499/kWh energy and demand. kWhs to bill at Step 3 = 5,675
reading from your present schedule where applicable. Schedule75(Fixed CostAdjustment)$0.00540credit/kWh Monthly Charge _
00
meter reading. 4• After calculating the charge for Schedule 91(EnergyEfficiency Rider Adj.)$0.00158/kWh Basic Charge - 457$18.39
Energy Charge Ste 1: $0.11958 x 3825 kWhs = $457.39
• Multiply the difference by the your electric use,figure and Large General Service $0.06321 per kWh First 500,000 kWh p
multifactor shown for your add any city taxes which you =
Non-Residential Rate Schedule 21 $0.05390 per kWh Over 500,000 kWh Step 2: $0.11958 x 3000 kWhs $358.74
meter. pay on electricity.They also are Demand Charge Step 3: $0.10191 x 5675 kWhs = $578.34
•This is your use for the period identified on your monthly bill. For large general service supplied through one meter installation.Monthly Charge $16,000.00 for first 3,000 kva or less Charge for 12,500 kWhs = $1,412.47
Compute the charges for it by Franchise Fees $5.75 per kva for each additional kva Aboverates include the effects of the following schedules:Schedule
using the rate schedule shown The current Franchise Fees in Energy Charge $0.07716/kWh for first 250,000 kWh Primary Voltage Discount 66(Temporary PowerCostAdj.)$0.00499/kWh
for on our meter our bill. Idaho towns to which Avista $0.06593/kWh for all additional kWhs $0.30 per kva if service is at 11 kv(Wye grounded)or
Y Y Demand Charge Schedule75(Fixed CostAdjustment)$0.00048 credit/kWh
Find your rate schedule in this Utilities provides electricity are: higher.(Minimum Charge is$16,000.00)
Schedule Efficient RiderAd"
$500.00 for first 50 kWs or less (Energy y �.) 0.00146/kWh
2. pamphlet.Your bill identifies $77663000 Annual Minimum: , .° $6.50 per kW for each additional kW If you have questions,please contact a customer
the rate schedule each meter
City of Lewiston 1 i° Power FactorAdjustment Above rates include the effects of the following schedules: service representative at the office shown on your bill.
is billed under. City of Moscow 3°i Schedule 66(Temporary PowerCostAdj.)$0.00499/kWh
Where customer's kilowatt demand is 50 kW or more and
City of Mullan 1% customer's maximum 15 minute reactive kilovolt amperes demand Schedule 91(Energy Efficiency RiderAdj.)$0.00084/kWh
City of Clark Fork 1% City ofOldtown 1%
City of Coeur d'Alene 5% City of Orofino 3% for that month is in excess of 60 percent of the kW demand,
City of Dalton Gardens 1% City of Osburn 1% customer will pay$0.25 for each reactive kilovolt ampere of excess.
City of Dover 1% City of Pierce 1% The reactive kilovolt ampere demand may be determined by
City of Elk River 1% City ofPinehurst I% permanently installed instruments or periodic tests.
City of Fernan Lake Village 1% City ofPonderay 1%
City of Grangeville 1% City of Post Falls 1% Explanation of Terms charge we will bill at least that bulb for ten hours uses one which electricity is used.It is
City of Hayden 1% City of Potlatch 1% amount each month,even if the kilowatt hour of electricity. measured in kilowatts(kWs).
City of Hayden Lake 1% City of Priest River 1% Basic Charge:Customers billed actual charges for your use were Running a 5000 watt(5 Most residential accounts use
City of Kamiah 1% City of Rathdrum 1% under some rate schedules are less than that amount.The kilowatt)dryer for two hours electricity at a low rate and do
City of Kellogg 1% City of Sandpoint 1% charged a fee which helps to minimum charge,like the basic uses 10 kilowatt hours. not have demand meters.
City of Kendrick I% City of Spirit Lake I% pay the basic costs which are a charge,is designed to help pay Multifactor:Each electric meter Accounts which require
City of Kooskia 1% City of St.Maries 1% natural part of keeping basic costs of keeping electricity has its own multifactor.Meters a high rate of energy at certain
City of Kootenai 1% City of Wallace 1% electricity available to all our available to you. which count each kilowatt hour times are measured and billed
City of Lapwai 1% City of Worley 3 i° customers.Examples include Kilowatt Hour(kWh):The have a multifactor of 1.Meters for their demand(kilowatts)as
meter reading and billing costs measure used to determine which count kilowatt hours by well as for their total kilowatt
PLEASE NOTElf thedaysof serviceshown on your bill arefor lessthan 27 or morethan 35 and the cost of maintaining how much electricity is used. tens have a multifactor of 10. hour use.Generally speaking,
days,your bill mayhave been prorated.In this case,the following calculations cannot be company equipment on your The kilowatt hours on your bill Other common multifactors are demand meters are present on
used to calculate your monthly bill exactly.If you notice a dramatic change in your billing, premises.The basic charge is equal the rate or speed of use 40,120,and 240.Your bill commercial and industrial
up ordown,please contact our customer service department immediately.Errors in added into the total charge for (kilowatts)x the length of time indicates the multifactor for accounts only.If demand is
billing may result in adjustment(backbilling or refund)of your account up to three years. your use. ((hours)electricity was used.One our meter. beingmeasured and charged
notreflec Curren actuprovaeates,rspampedarhlet perefor ectivedatebelow.ulation purposes and may Minimum Charge:If a rate kilowatt hour equals 1000 watt Demand:Demand is another on an account,it will be clear)
notreflectcurrentactualrates;rateslistedarepereffectivedate6elow. schedule lists a minimum q Y AVA633i
hours.Burning a 100 watt light word for the rate or speed at stated on monthly bills.
RATES EFFECTIVE October 1, 2023

/Ilm General Service Rate Large General Service
4-41VISTA
Schedule 101 Rate Schedule 7 7 7
Monthly Charge Monthly Charge
How to Calculate Natural Gas Bills $15.00 Basic Charge,plus $81.74 Minimum Charge,plus
$0.98487 per therm $0.64182 for the first 200 therms
for Idaho Customers Example:If you used 46 therms of gas your bill would be $0.96550 per therm for the next 800 therms per
calculated like this: $0.87757 therm for the next 9,000 therms per
Basic Charge = $ 15.00 $0.81946 therm for all therms over 10,000
$0.98487 x 46therms = $45.30 Minimum charge is $81.74, plus the adjustments from
About Your Avista Utilities 3.Compute the charges for Charge for46 therms = $60.30 schedules 150, 155, 175, 176, and 191 unless a higher
Natural Gas Rates and Bill your use,following the steps Above rates include the effects of the following schedules: minimum is required under contract to cover special
Avista Utilities provides rate outlined for your rate Schedule 150(Purchase Gas CostAdjustment)$0.37718/therm conditions.
schedule information and an schedule.For your Schedule 155(Gas Rate Adjustment)$0.25281/therm Example:If you used 10,240 therms of gas your bill would be
explanation of billing convenience,the energy calculated like this:
procedures to help our charges already Include the Schedule 175(Fixed CostAdjustment)$0.01219credit/therm
p p 9 Y Minimum charge = $81.74
customers understand how effect of Schedule 150 Schedule 176(Tax CreditAdjustment)$0.01567credit/therm
their bills are calculated. (Purchase Gas Cost Adjust- Schedule 191(Energy EfficiencyRiderAdjustment)$0.04903/therm $0.96550 x 800 therms $128.36
Ifyou wish to calculate your ment),Schedule 155 $0.87757 x 9,0 therms = $898.13
monthlybill: (Gas Rate Adjustment), $0.8$0.81946 x 240
therms $7,196.67
1.Find the number of therms Schedule 175(Fixed Cost Charge 6 x 10, therms = $177.30
you used this month.Your bill Adjustment),Schedule 176 Charge for 10,240 therms = $9,077.30
shows them under metering (Tax Credit Adjustment)and Above rates include the effects of the following schedules:
information. Schedule 191 (Energy Schedule 150(Purchase Gas CostAdjustment)$0.37718/therm
• Subtract your previous Efficiency Rider Adjustment). Schedule 155(Gas Rate Adjustment)$0.25281/therm
meter reading from your The rates for these schedules Schedule 175(Fixed CostAdjustment)$0.00632 credit/therm
present meter reading. are stated at the end of each Schedule 176(Tax CreditAdjustment)$0.00811 credit/therm
• Multiply the difference rate schedule where Schedule 191(Energy Efficiency RiderAdjustment)$0.02626/therm
by the multifactor shown applicable. Example for Minimum Use Customer(Less than 200 therms per
for your meter. 4. After calculating the charge month):
• This is your use for the for your natural gas use,figure If you had used 175 therms of gas,your bill would be calculated
period.Compute the and add any franchise fees as follows:
charges for it by using Which you pay on gas.They Minimum charge for use of less than 200 therms = $81.74
the rate schedule shown also are identified on your Schedule 150 rate per therm:
for your meter on your monthly bill. Sched le$55 rate per therm: 175 therms = $66.01
bill. Franchise Fees f i l EX i f $0.25281 x 175 therms = $44.24
The current franchise fees n Explanation o Terms is designed to help pay basic
2.Find your rate schedule p costs of keeping natural gas Schedule 175 credit per therm:
in this pamphlet.Your bill Idaho towns to which Avista Basic Charge:Customers ($0.00632) x 175 therms = ($1.11)
Utilities provides natural as billed under some rate sched- available to you.
identifies the rate schedule p g Schedule 176 credit per therm:
each meter is billed under. are: ules are charged a fee which Therms:Your use of natural ($0.00811) x 175 therms = ($1.42)
helps to pay the basic costs. gas is billed in units called Schedule 191 rate per therm:
City of Bonners Ferry 3% City of Moscow 3% that are a natural part of therms.One therm equals $0.02626 x 175 therms = $4.60
City of Coeur d'Alene 5% CityofMullan 1% the heating capacity of
City of Dalton Gardens 1% City of Osburn 1% keeping natural gas available approximately 100,000 Total Charge for service = $194.06
Cityof Dover 1/o City of Pinehurst to all our customers.Examples
o Y 1% include meter reading and matches. Customers served under Schedules 101 and 111 are eligible for
City of Fernan Lake Village 1% Cityof Ponderay 1% g Multifactor:Your natural/o service under either Schedule. If you consistentl use over 200
0 1° g y y
City of Hauser 1 Cityof Post Falls /0 billing costs and the cost of gas meter measures gas in therms each month, you probably should be served under
Cityof Hayden 1% 1% maintaining company Y p y
Y Cityof cubic feet.The heating Schedule 111. Otherwise your bill will be less under Schedule
City of Hayden Lake 3% Cityof Sandpoint I% equipment on your premises. capacity of a cubic foot of
City of Kellogg 1% City of Spirit Lake 1% The basic charge is added into gas varies depending on you
If you take service under either id these Schedules, and
City of Kootenai 1% ° the total charge for our use. you believe your bill would be considerably less by taking
Cityof Wallace 1/° g Y what source we get it from. service under the other Schedule for an entire year, please
City of Lewiston 1% Minimum Charge:If a rate In order to bill you only for
schedule lists a minimum contact one of our customer service representatives at the
PLEASENOTE If the days of service shown on your bill are for less than 27 or the heating capacity which office shown on your bill.
more than 35 days,your bill may have been prorated.In this case,the following charge we will bill at least that your gas provides,we use a
calculations cannot be used to calculate your monthly bill exactly.If you notice Rate Schedules 112,731,132,and 146 are available,under
our ,u a dramatic change in billing, or down, lease contact our customer o convert cubic amount each month,even if multi-factor to bic
9 Y 9 P P contract,to large and extra-large natural gas customers.Theyare
service department immediately.Errors in billing may result in adjustment the actual charges for your feet into therms.The notex explained here because of their application.
(backbilling or refund)of your account up to three years. use Were less than that multifactor varies with p pp
Rate information provided in this pamphlet is for calculation purposes and If you have further questions,please contact one of our customer
may not reflect current actual rates,rates listed are per effective date below. amount.The minimum differences in the grade of service representatives.
RATES EFFECTIVE November 1, 2023 charge,like the basic charge, gas we can provide to you.
AVA633i

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'Avista does not endorse or recommend any of the listed dealers or contractors.We have compiled this list based on certain objective qualifications,such as insurance and
licensing.The selection of any dealer or contractor is solely your responsibility.Avista is not responsible or liable for any work performed by your chosen dealer or contractor
or the associated charges.Avista recommends that you follow the Better Business Bureau guidelines of obtaining at least three(3)bids from qualified service personnel. AVA5621

Third party notification Charges for special services
As an Avista Utilities customer,you may select a third parry There is no charge to connect new customers during regular
to be notified if your service is in danger of suspension.The business hours.A reconnection charge will apply when service
third party(a friend,relative,social agency,etc.)has no has been discontinued at the request of the customer or when
obligation to pay the bill,but can notify or remind you of service has been discontinued for failure to comply with '
the pending suspension and/or help in making payment Commission rules and regulations including nonpayment.
arrangements.
Avista Utilities charges a service fee for handling any payment
What about medical emergencies? for which your bank refuses payment.Checks returned for
If you are not able to pay your bill or are able to pay nonpayment will be re-deposited electronically.
only in installments,and if disconnecting your service IDAHO CUSTOMERS
would create or aggravate a medical condition for you We want to do our best to provide efficient,reliable,and Helpful Information about Your
or a member of your household,you must provide the courteous service to you.Please do not hesitate to call us with
Company a written certificate signed by a licensed any questions you may have about your service.Visit our website Avista Utilities Account
physician or public health official.After receiving this at myavista.com,or contact one of our customer service
certificate,the Company will grant a 30-day extension of representatives at(800)227-9187. You are a valued customer.To help you get the most benefit from
our services,we want you to know your rights and responsibilities.
the shutoff date.
What about the winter months? RULES FOR DEPOSITS
If you are unable to pay your bill in full and have children, When is a deposit for residential service required?
elderly or infirm in the household,you may qualify for A deposit for new residential service may be required if:(a)
protection from disconnection of service with the Winter you had an unpaid,overdue bill with our utility in the last
Payment Plan or Moratorium during the winter months. four years and the bill remains unpaid and is not in
You should notify the Company if one of these conditions dispute at the time of application for service;or(b)your
does exist and you have received a shut-off notice.It is service was terminated in the past four years because you
important to make payment arrangements during this did not pay a bill;you misrepresented your identity for the
time.Special winter payment plans are available to those purpose of obtaining service from us;or you did not pay
who qualify. for damages to our facilities caused by your negligence;
or(c)you have sought any form of relief under federal
The Winter Payment Plan offers a monthly payment bankruptcy laws;or(d)you obtained your service without
arrangement equal to one-half of your level pay amount the Company's permission;or(e)you did not have service
during the months of November,December,January, with the Company for at least 12 consecutive months
February,and March.The level pay amount is based on the during the last four years,and do not pass a credit screen;
average monthly billing,plus 1/12 of your account balance. or(f)you are requesting service for a residence where a
You must make your monthly payments each month and former customer who owes a past due balance for service
by April 1 you must either pay your account balance or incurred still resides;or(g)the Company has given you
negotiate a new payment arrangement. two or more written final notices of termination within
the last 12 consecutive months.
The Winter Moratorium will provide protection from This brochure is a summary of some rules set forth by the Idaho Public Utilities
disconnection during the months of December,January, Commission(Commission or IPUC). When is a deposit for non-residential service
and February.During this time,any payment toward your Complete sets of the IPUC regulations and Avista Utilities'tariff,filed with the required?
utility bill will help reduce the balance due by March 1 st. IPUC are available on their website,www.puc.idaho.gov. Avista Utilities'tariffs A deposit will be required from commercial applicants for
We encourage you to continue to make regular monthly can also be found on the Company website and at all Avista Utilities offices.If the same reasons as from residential applicants,or if
you need more information,please contact one of our customer service pp
payments. representatives at(800)227-9187. application for service is made for the first time.
If our representative cannot answer your questions,you may contact the Idaho
Public Utilities Commission,P.O.Box 83720,Boise,Idaho 83720-0074, How much is the deposit?
or(208)334-0300,for additional help. If a residential/small commercial deposit Is required,the
[phone] amount will not be more than one-sixth of the amount
myavista.com AVA445i(07-21) reasonably expected to be billed at your location over the
next year.

Do I get interest on my deposit? utility in order to get service;or(d)failing to keep the terms Payment Arrangements—can help customers who
Yes.Interest is computed from the time the deposit is paid of a payment arrangement;or(e)willfully preventing the find themselves in a difficult situation due to a variety
until the time it is refunded to you or applied to your Company's access to the meter;or(f)willfully wasting service of reasons.You may qualify for a special payment
account.The Commission sets the interest rate annually through improper equipment or otherwise as prescribed by arrangement—and with an online account,you can
based on the average interest rate on one-year Treasury Bills. State or other applicable standards;or(g)you are a minor not even make them online
competent to contract as described in Sections 29-101 and Bill Assistance—available for qualifying customers
What if I cannot pay the entire deposit? 32-101, Idaho Code. In addition,the Company is not required from various agencies and sources.
If you are unable to pay the entire deposit,you may pay the to connect service for you if you owe a balance on an existing Preferred Due Date-can help align the billing due
deposit in two installments — one-half of the deposit or previous account. date with your payday.We may be able to adjust
amount when you apply for service, and the second half your payment due date,depending on your account
one month after that. Is notice required? status and specific situation.
In most instances,Avista Utilities must provide you a written E-bill and Online Payments—keeps you in touch with
When do I get my deposit back? notice seven days before we intend to disconnect your your account no matter what your schedule,and
Your deposit and the interest earned on it will be refunded
service.The notice tells you the reason for the planned makes it easy to stay ahead no matter where you are.
to you or applied to your account balance when you have disconnection,what you can do to keep your service on,and
paid your bills without receiving more than one notice the date by which you must take action.
during the past 12 successive months,or when you close Are there restrictions on service terminations?
your account. At least 24 hours before the time of the planned Your service may not be terminated for nonpayment of:
disconnection,we must try to contact you again to remind
you to take action to avoid the disconnection. An unpaid bill that totals less than $50 or two months'
What happens when I move? y charges for service,whichever is less.
When you move,your deposit will apply first to any If we do not disconnect your service within 21 days of the • An unpaid bill for utility service to any other customer,
unpaid balance owing at the time the final bill is or for any other class of service(residential or
deadline date on your notice, we will issue another notice
prepared. If there is a credit on your account after the before disconnecting your service. commercial).
deposit is applied to your final bill,the credit will be • An unpaid bill for purchase of non-utility goods or
refunded promptly,or transferred to your new address if services.
you move within our service territory. The Company does not have give you prior notice of . An unpaid bill for service provided four or more years
disconnection when:(a)a situation exists that causes ago unless there has been a promise in writing to pay
RULES FOR SERVICE TERMINATION immediate danger to life, property or physical safety;(b)you or make arrangements.
are receiving service without Avista Utilities' permission;or(c) • Charges on which a decision from the Commission is
When is a bill past due? the Commission or other authorized public agency orders pending based on a complaint you filed,as long as all
Your monthly bill is due within 15 days after issuance. your service disconnected. other charges are paid.
The past due date is shown on your bill.A late charge of
1% may be added to past due balances if carried to the Can payment arrangements be made to avoid service
next month's bill. termination? If Avista Utilities disconnects your service,it must be
We want to keep your service on.Please call us if you are unable between 8:00 a.m.and 5:00 p.m. Monday through
What if I can't pay by the past due date each month? to pay the past due balance on your account.Our customer Thursday.We will not disconnect your service on a Friday,
If it is a hardship for you to pay by the past due date, service representatives are trained to work with you to find a Saturday,Sunday,legal holiday,any day preceding a legal
please call us as soon as possible.We may be able to set plan that will let you keep your service,while you bring payment holiday,or on any other day when our customer service
a "Preferred Due Date" on your account to help align of your account up to date.In weighing payment plan options, offices are not open for business.These restrictions do not
the billing due date with your payday. Further Avista will consider your ability to pay,your account balance, apply when there is danger to life,safety of property,or
information on Preferred Due Dates are contained within your past payment record,how far past due your account is,and when a court or public authority orders disconnection.
this brochure. why past due payments have not been paid.The following are
payment plans and options the Company may offer: If a Company employee is at your service address to
When can service be terminated? Level Pay Plan(Comfort Level Billing)—Equalize monthly disconnect your service for nonpayment,you may show
Your service can be terminated for a variety of reasons, payments of all arrears,if any,and anticipated future bill proof of payment,or make payment to him/her of the
including any of the following:(a)not paying your amounts over a period of not less than one year amount required to keep your service on.Company
bill by the due date;or(b)failing to pay a deposit or employees collecting payment at your service address will
deposit installment;or(c)giving a false identity to the not accept cash.

Third party notification Charges for special services
As an Avista Utilities customer,you may select a third parry There is no charge to connect new customers during regular
to be notified if your service is in danger of suspension.The business hours.A reconnection charge will apply when service
third party(a friend,relative,social agency,etc.)has no has been discontinued at the request of the customer or when
obligation to pay the bill,but can notify or remind you of service has been discontinued for failure to comply with '
the pending suspension and/or help in making payment Commission rules and regulations including nonpayment.
arrangements.
Avista Utilities charges a service fee for handling any payment
What about medical emergencies? for which your bank refuses payment.Checks returned for
If you are not able to pay your bill or are able to pay nonpayment will be re-deposited electronically.
only in installments,and if disconnecting your service IDAHO CUSTOMERS
would create or aggravate a medical condition for you We want to do our best to provide efficient,reliable,and Helpful Information about Your
or a member of your household,you must provide the courteous service to you.Please do not hesitate to call us with
Company a written certificate signed by a licensed any questions you may have about your service.Visit our website Avista Utilities Account
physician or public health official.After receiving this at myavista.com,or contact one of our customer service
certificate,the Company will grant a 30-day extension of representatives at(800)227-9187. You are a valued customer.To help you get the most benefit from
our services,we want you to know your rights and responsibilities.
the shutoff date.
What about the winter months? RULES FOR DEPOSITS
If you are unable to pay your bill in full and have children, When is a deposit for residential service required?
elderly or infirm in the household,you may qualify for A deposit for new residential service may be required if:(a)
protection from disconnection of service with the Winter you had an unpaid,overdue bill with our utility in the last
Payment Plan or Moratorium during the winter months. four years and the bill remains unpaid and is not in
You should notify the Company if one of these conditions dispute at the time of application for service;or(b)your
does exist and you have received a shut-off notice.It is service was terminated in the past four years because you
important to make payment arrangements during this did not pay a bill;you misrepresented your identity for the
time.Special winter payment plans are available to those purpose of obtaining service from us;or you did not pay
who qualify. for damages to our facilities caused by your negligence;
or(c)you have sought any form of relief under federal
The Winter Payment Plan offers a monthly payment bankruptcy laws;or(d)you obtained your service without
arrangement equal to one-half of your level pay amount the Company's permission;or(e)you did not have service
during the months of November,December,January, with the Company for at least 12 consecutive months
February,and March.The level pay amount is based on the during the last four years,and do not pass a credit screen;
average monthly billing,plus 1/12 of your account balance. or(f)you are requesting service for a residence where a
You must make your monthly payments each month and former customer who owes a past due balance for service
by April 1 you must either pay your account balance or incurred still resides;or(g)the Company has given you
negotiate a new payment arrangement. two or more written final notices of termination within
the last 12 consecutive months.
The Winter Moratorium will provide protection from This brochure is a summary of some rules set forth by the Idaho Public Utilities
disconnection during the months of December,January, Commission(Commission or IPUC). When is a deposit for non-residential service
and February.During this time,any payment toward your Complete sets of the IPUC regulations and Avista Utilities'tariff,filed with the required?
utility bill will help reduce the balance due by March 1 st. IPUC are available on their website,www.puc.idaho.gov. Avista Utilities'tariffs A deposit will be required from commercial applicants for
We encourage you to continue to make regular monthly can also be found on the Company website and at all Avista Utilities offices.If the same reasons as from residential applicants,or if
you need more information,please contact one of our customer service pp
payments. representatives at(800)227-9187. application for service is made for the first time.
If our representative cannot answer your questions,you may contact the Idaho
Public Utilities Commission,P.O.Box 83720,Boise,Idaho 83720-0074, How much is the deposit?
or(208)334-0300,for additional help. If a residential/small commercial deposit Is required,the
[phone] amount will not be more than one-sixth of the amount
myavista.com AVA445i(07-21) reasonably expected to be billed at your location over the
next year.

Do I get interest on my deposit? utility in order to get service;or(d)failing to keep the terms Payment Arrangements—can help customers who
Yes.Interest is computed from the time the deposit is paid of a payment arrangement;or(e)willfully preventing the find themselves in a difficult situation due to a variety
until the time it is refunded to you or applied to your Company's access to the meter;or(f)willfully wasting service of reasons.You may qualify for a special payment
account.The Commission sets the interest rate annually through improper equipment or otherwise as prescribed by arrangement—and with an online account,you can
based on the average interest rate on one-year Treasury Bills. State or other applicable standards;or(g)you are a minor not even make them online
competent to contract as described in Sections 29-101 and Bill Assistance—available for qualifying customers
What if I cannot pay the entire deposit? 32-101, Idaho Code. In addition,the Company is not required from various agencies and sources.
If you are unable to pay the entire deposit,you may pay the to connect service for you if you owe a balance on an existing Preferred Due Date-can help align the billing due
deposit in two installments — one-half of the deposit or previous account. date with your payday.We may be able to adjust
amount when you apply for service, and the second half your payment due date,depending on your account
one month after that. Is notice required? status and specific situation.
In most instances,Avista Utilities must provide you a written E-bill and Online Payments—keeps you in touch with
When do I get my deposit back? notice seven days before we intend to disconnect your your account no matter what your schedule,and
Your deposit and the interest earned on it will be refunded
service.The notice tells you the reason for the planned makes it easy to stay ahead no matter where you are.
to you or applied to your account balance when you have disconnection,what you can do to keep your service on,and
paid your bills without receiving more than one notice the date by which you must take action.
during the past 12 successive months,or when you close Are there restrictions on service terminations?
your account. At least 24 hours before the time of the planned Your service may not be terminated for nonpayment of:
disconnection,we must try to contact you again to remind
you to take action to avoid the disconnection. An unpaid bill that totals less than $50 or two months'
What happens when I move? y charges for service,whichever is less.
When you move,your deposit will apply first to any If we do not disconnect your service within 21 days of the • An unpaid bill for utility service to any other customer,
unpaid balance owing at the time the final bill is or for any other class of service(residential or
deadline date on your notice, we will issue another notice
prepared. If there is a credit on your account after the before disconnecting your service. commercial).
deposit is applied to your final bill,the credit will be • An unpaid bill for purchase of non-utility goods or
refunded promptly,or transferred to your new address if services.
you move within our service territory. The Company does not have give you prior notice of . An unpaid bill for service provided four or more years
disconnection when:(a)a situation exists that causes ago unless there has been a promise in writing to pay
RULES FOR SERVICE TERMINATION immediate danger to life, property or physical safety;(b)you or make arrangements.
are receiving service without Avista Utilities' permission;or(c) • Charges on which a decision from the Commission is
When is a bill past due? the Commission or other authorized public agency orders pending based on a complaint you filed,as long as all
Your monthly bill is due within 15 days after issuance. your service disconnected. other charges are paid.
The past due date is shown on your bill.A late charge of
1% may be added to past due balances if carried to the Can payment arrangements be made to avoid service
next month's bill. termination? If Avista Utilities disconnects your service,it must be
We want to keep your service on.Please call us if you are unable between 8:00 a.m.and 5:00 p.m. Monday through
What if I can't pay by the past due date each month? to pay the past due balance on your account.Our customer Thursday.We will not disconnect your service on a Friday,
If it is a hardship for you to pay by the past due date, service representatives are trained to work with you to find a Saturday,Sunday,legal holiday,any day preceding a legal
please call us as soon as possible.We may be able to set plan that will let you keep your service,while you bring payment holiday,or on any other day when our customer service
a "Preferred Due Date" on your account to help align of your account up to date.In weighing payment plan options, offices are not open for business.These restrictions do not
the billing due date with your payday. Further Avista will consider your ability to pay,your account balance, apply when there is danger to life,safety of property,or
information on Preferred Due Dates are contained within your past payment record,how far past due your account is,and when a court or public authority orders disconnection.
this brochure. why past due payments have not been paid.The following are
payment plans and options the Company may offer: If a Company employee is at your service address to
When can service be terminated? Level Pay Plan(Comfort Level Billing)—Equalize monthly disconnect your service for nonpayment,you may show
Your service can be terminated for a variety of reasons, payments of all arrears,if any,and anticipated future bill proof of payment,or make payment to him/her of the
including any of the following:(a)not paying your amounts over a period of not less than one year amount required to keep your service on.Company
bill by the due date;or(b)failing to pay a deposit or employees collecting payment at your service address will
deposit installment;or(c)giving a false identity to the not accept cash.

Allm -
ISTA
How to Calculate Natural Gas Bills General Service Example for Minimum Use Customer(Less than 200 therms per
Rate Schedule 101 month):
for Residential Idaho Customers For firm gas service supplied at one point of delivery If you had used 175 therms of gas,your bill would be calculated
through a single meter,used for any purpose. as follows:
Monthly Charge Minimum charge for use of less than 200 therms = $81.74
$15.00 Basic Charge, Schedule 150 rate per therm:
About Your Avista Utilities 3.Compute the charges for plus$0.98487 per therm $0.37718 x 175 therms = $66.01
Gas Rates and Bill your use,following the steps Example:If you used 46 therms of gas your bill would be Schedule 155 rate per therm: -
Avista Utilities provides rate outlined for your rate schedule. calculated like this: $0.25281 x 175 therms - $44.24
schedule information and an For your convenience,the Schedule 175 credit per therm:
explanation of billing energy charges already include Basic Charge - $15.00 ($0.00632) x 175 therms = ($1.11)
$0.98487 x 46 therms = $45.30 Schedule 176 credit per therm:
procedures to help our the effect of Schedule 150
customers understand how (Purchase Gas Cost Adjust- Charge for 46 therms = $60.30 ($0.00811) x 175 therms = ($1.42)
their bills are calculated. ment),Schedule 155 Above rates include the effects of the following schedules: Schedule 191 rate per therm:
Ifyou wish to calculate your (Gas Rate Adjustment), Schedule 150(Purchase Gas CostAdjustment)$0.37718/therm $0.02626 x 175 therms = $4.60
monthlybill: Schedule 175(Fixed Cost Schedule 155(Gas Rate Adjustment)$0.25281/therm Total Charge for Service: _ $194.06
1.Find the number of therms Adjustment),Schedule 176 Schedule 175(Fixed CostAdjustment)$0.01219 credit/therm
you used this month.Your bill (Tax Credit Rate),and Schedule � Customers served under Schedules 101 and 111 are eligible
shows them under h.Youmetering (Tax
(Energy Efficiency Rider Schedule 176(Tax Credit Rate)$0.01567 credit/therm for service under either Schedule. If you consistently use over
Adjustment).The rates for Schedule 191(Ener Efficient RiderAd ustment)$0.04903/therm 200 therms each month, you probably should be served
information. 1 9Y Y � under Schedule 111. Otherwise your bill will be less under
• Subtract your previous these schedules are stated at Large General Service Schedule 101. If you take service under either of these
meter reading from your the end of each rate schedule Rate Schedule 111 Schedules, and you believe your bill would be considerably
present meter reading. where applicable. Monthly Charge less by taking service under the other Schedule for an
• Multiply the difference 4.After calculating the charge $81.74 Minimum Charge,plus entire year, please contact one of our customer service
p Y for your natural gas use,figure representatives at the office shown on your bill.
by the multifactor shown $0.64182 for the first 200 therms Rate Schedules 112,131,132,and 146 are available,undercontract
our meter. per
for and add any franchise fees $0.96550 per therm for the next 800 therms
Y which you pay on gas.They to large and extra-large gas customers.They are not explained here
• This is your use for the also are identified on your $0.87757 therm for the next 9,000 therms per because of their limited application.
period.Compute the monthlybill. $0.81946 therm for alI therms over 10,000 Ifyou have further questions,please contact one ofour
charges for it b using customer service representatives.
g Y g Franchise Fees Minimum charge is $81.74, plus the adjustments from
the rate schedule shown The franchise fees in Idaho schedules 150, 155, 175, 176 and 191 unless a higher
for your meter on your towns to which Avista Utilities minimum is required under contract to covers ecial help a basic costs of
bill. q P Explanation of Terms p pay
provides natural gas are all conditions. Basic Charge:Customers keeping gas available to you.
2.Find your rate schedule currently 1%,except those Example:If you used 10,240 therms of gas your bill would be billed under some rate sched- Therms:Your use of gas is
in this pamphlet.Your bill noted below: calculated like this: ules are charged a fee which billed in units called therms.
identifies the rate schedule Minimum charge = $81.74 helps to paythe basic costs. One therm equals the
each meter is billed under. $0.64182 x 200 therms = $128.36 heating capacity of
that are a natural part of
City of Bonners Ferry 3% City of Moscow 3% $0.96550 x 800 therms = $772.40 keeping as available to all our approximately 100,000
City of Coeur d'Alene 5% City of Mullan 1% $0.87757 x 9,000 therms _ p g g matches.
$7,898.13 customers.Examples include
Cityof Dalton Gardens o Cityof 1% Multifactor:Your as meter
1/o $0.81946 x 240 therms - $196.67 meter reading and billing costs g
City of Dover 1% City of Pinehurst 1% - measures gas in cubic feet.
City of Hauser 1% City of Ponderay 1% Charge for 10,240 therms = $9,077.30 and the cost of maintaining The heating capacity of a
City of Hayden 1% City of Post Falls 1% Above rates include the effects of the following schedules: company equipment aryour cubic foot of gas varies
City of Hayden Lake 3% City of Rathdrum 1% Schedule 150(Purchase Gas CostAdjustment)$0.37718/therm premises.The basic charge is depending on what source
City of Kellogg 1% City of Sandpoint 1% Schedule 155(Gas Rate Adjustment)$0.25281/therm added into the total charge for „Ve get it from.In order to
City of Kootenai 1% City of Spirit Lake 1% Schedule 175(Fixed CostAdjustment)$0.00632 credit/therm your use. bill you only for the heating
City of Lewiston 1% City of Wallace 1% Schedule 176(Tax Credit Rate)$0.00811 credit/therm Minimum Charge:If a rate capacity which your gas
schedule lists a minimum provides,we use a multi-
PLEASENOTE If the days of service shown on your bill are for less than 27 or Schedule 191(Energy Efficiency RiderAdjustment)$0.02626/therm charge we will bill at least that factor to convert cubic feet
more than 35 days,your bill may have been prorated.In this case,the amount each month,even if
following calculations cannot be used to calculate your monthly bill exactly.If into therms.The multifactor
you notice a dramatic change in your billing,up or down,please contact our the actual charges for your use varies with differences in the
customer service department immediately.Errors in billing may result in were less than that amount. grade of gas we can provide
adjustment(backbilling or refund)of your account up to three years. The minimum charge,like the to you.
Rate information provided in this pamphlet is for calculation purposes and may basic charge,Is designed to
not reflect current actual rates;rates listed are per effective date below.
RATES EFFECTIVE November 1, 2023
AVA601 i

/Ilw_ Residential Service Example:If you used 8100 kWhs and had a demand of 30 kWs,your Example:If you used 24,000 Kwhs and had a demand of 65 Kws,
III VISTA Rate Schedule 1 bill would be calculated like this: your bill would be calculated like this:
For service supplied through one meter for domestic use in an Basic Charge = $18.00 $.07350 x 24,000 kWhs = $1,764.00
individual residence. $0.09564 x 3650 kWhs = $349.09 Charge for 24,000 kWhs = $1,764.00
How to Calculate Electric Bills for Monthly Charge $0.06768x4450kWhs = $301.18 Charge for 50kWs = $500.00
$15.00 Basic Charge,plus Charge for 8100 kWhs = $668.27 $6.50 x 15(additional kWs) _ $97.50
Residential Idaho Customers $.09207 perkWhforthefirst600kWhs $0.00 for 20 kWs = $0.00 Charge for 65kWs = $597.50
$6.50 x 10 kWs Charge = $65.00 Total charge for service
$.10379 per kWh for all additional kWhs for 30 kWs Total = $65.00 g = $2,361.50
About Your Avista Utilities 3. Compute the charges for Example:If you used 1,500 kilowatt hours of electricity,your charge for service = $733.27 (Notice:Neitherpower factor adjustment norprimaryvoltage
Electric Rates and Bill your use,following the steps bill would be calculated like this: Above rates include the effects of the following schedules: discount is present on this sample bill.)
Avista Utilities provides rate outlined foryour rate Basic Charge = $15.00 Schedule 59(Residential and Farm Energy RateAdj.)$0.00366 Above rates include the effects of the following schedules:
schedule information and an schedule.For your $.09207 x 600 kWhs = $55.24 credit/kWh Schedule 59(Residential and Farm Energy RateAdj.)$0.00366
explanation of billing procedures convenience,the energy $.10379 x 900 kWhs - $93.41 Schedule 66(Temporary Power CostAdj.)$0.00499/kWh credit/kWh
to helpour customers charges already include the _ Schedule 75(Fixed CostAdjustment)$0.00048 credit/kWh Schedule 66(Temporary Power CostAdj.)$0.00499/kWh
Charge for 1500 kWhs - $163.65
understand how their bills are effect of Schedule 59 Schedule 91(Energy Efficient RiderAd'.)$0.00129/kWh Schedule 75(Fixed CostAdjustment)$0.00048 credit/kWh
calculated. (Residential and Farm EnergyAbove rates include the effectsofthefollowingschedules: gY Y /
Schedule 91(Energy Efficiency RiderAdj.)$0.00130/kWh
Ifyou wish to calculate your Rate Adjustment),Schedule Schedule 59(Residential and Farm Energy Rate Adj.)$0.00366 Large General Service
monthlybill. 66(Temporary Power Cost credit/kWh Residential Rate Schedule22 Pumping Service
1. Find the number of kilowatt Adjustment), Schedule 75 Schedule 66(Temporary Power CostAdj.)$0.00499/kWh For large general service supplied through one meter installation for Residential Rate Schedule 32
(Fixed Cost Adjustment),and Schedule 75(Fixed CostAdjustment)$0.00540 credit/kWh multiple family dwellings orfarms. For service through one meter for water pump operations,
hours(kWhs),and kilowatts P Y 9
(kWs)if applicable,you used Y 9
Schedule 91(Energy Efficiency Schedule 91(Energy EfficiencyRiderAdj.)$0.00158/kWh Month) Char a including necessary lighting and other equipment,at multiple
Rider Adjustment).The rates Optional family dwellingsorfarms.
this month.Your bill shows Y
4. for these schedules are stated A$15.00 month) charge shall apply to customers who close Energy Charge $.07350/kWh for first 250,000 kWhs
them under metering Y 9 pp Y Monthly Charge
at the end of each rate providing Demand Charge $.06227/kWh for all additional kWhs
information. their account on a seasonal or intermittent basis, rovidin no
schedule where applicable. $18.00 Basic Charge,plus
• Subtract our previous energy usage occurs during an entire monthly billing cycle
After calculating the charge $500.00 for first 50 kWs or less $0.11592 per kWh for first 85 kWhs,per kWh of demand
meter reading from your for your electric use,figure and while the account is closed.
present meter reading. $6.50 per kW for each additional kW $0.11592 per kWh for next 80 kWhs,per kW of demand,
add any city taxes which you Residential Rate Schedule 12 Power FactorAd'1ustment but not more than 3000 kWhs
Multiply the difference by the
pay on electricity.They also $0.09825 per kWh for additional kWhs
multifactor shown for your For service supplied through one meter,which is used for Where customer's kilowatt demand is 50 kW or more and
meter. are identified on your monthly multiple family dwellings,additional meters at same residence, customer's maximum 15 minute reactive kilovolt amperes (Annual Minimum is$12.00 perkWofthehighestdemand
bill. established in the current year with theNovemberbillin
•This is your use for the joint residence/commercial building,farms or outbuilding such demand for that month is in excess of 60 percent of the kW y g g
period.Compute the charges Franchise Fees as shops or garages. cycle.If no demand was established during the year,the annual
for it by using the rate The current Franchise Fees in Monthly Charge demand,customer will pay$.25 for each reactive kilovolt ampere minimum will be based on the highest demand established during
schedule shown for your Idaho towns to which Avista of excess.The reactive kilovolt ampere demand may be the most recentyear having a demand.)
meter on your bill. Utilities provides electricity are: Basic Charge $18.00 determined by permanently installed instruments or periodic Example:If you used 12,500 kWhs of electricity and had a demand
2. Find your rate schedule in Energy Charge $0.09564/kWh for first 3,650 kWhs tests. of 45 kWs,your bill would be calculated like this:
this pamphlet.Your bill $0.06768/kWh for all additional kWhs Primary Voltage Discount First 85 kWhs x 45 kWs=3,825 kWhs to bill at Step 1
identifie the rate schedule Demand Charge $.30 per kW if service is at 11 kv(Wye grounded)or higher. Next 80 kWhs x 45 kWs=3,600 kWhs(limit 3000 kWhs)
each meter is billed under. No charge for the first 20 kW$6.50 per kW for all additional kW to bill at Step 2.
(Minimum Charge is$500.00).
City of Clark Fork 1% City ofMullan 1% Total kWhs used 12,500
City of Coeur d'Alene 5% City of Oldtown 1% (Minimum Charge is the demand charge,but not less than$18.00 for Minus Step 1 use -3,825
City of Dalton Gardens 1% City of Orofino 3% single phase service,and$25.10 for 3-phase service.) Minus maximum Step 2 use -3,000
City of Dover 1% City of Osburn 1% _
kWhs to bill at Step 3 5,675
City of Elk River 1% City of Pierce 1
City of Hayden 1% City ofPonderay 1% Basic Charge = $18.00
City of Hayden Lake 1% City of Post Falls 1% Explanation of Terms month,even if the actual charges of electricity.Running a 5000 watt electricity is used.It is measured in Step 1: $0.11592 x 3825 kWhs = $443.39
City of Kamiah 1% City of Potlatch 1% Basic Charge:Customers billed for your use were less than that (5 kilowatt)dryer for two hours uses kilowatts(Kws).Most residential Step 2: $0.11592 x 3000 kWhs = $347.76
City of Kellogg I% City of Priest River I% under some rate schedules are amount.The minimum charge,like 10 kilowatt hours. accounts use electricity at a low Step 3: $0.09825 x 5675 kWhs = $557.57
City of Kendrick 1% City of Rathdrum 1% charged a fee which helps to pay the basic charge,is designed to help rate and do not have demand Charge for 12,500 kWhs = $1,366.72
City of Kooskia 1% City of Sandpoint 1°r° a basic costs of keeping electric- Multifactor:Each electric meter meters.Accounts which require
City of Kootenai 1% City of Spirit Lake 1% the basic costs which are a natural pay p 9 q
part of keeping electricity available ity available to you. has its own multifactor.Meters g energy Above rates include the effects of the following schedule:
a high rate of ener at certain
City of Lapwai 1% City of St.Manes 1°r° which count each kilowatt hour Schedule 59(Residential and Farm Energy RateAdj.)$0.00366
City of Lewiston 1% City of Wallace 1% to all our customers.Examples Kilowatt Hour(Kwh►:The mea- have a multifactor of 1.Meters times are measured and billed for credit/kWh
City of Moscow 3% City of Worley 3% include meter reading and billing sure used to determine how much their demand(kilowatts)as well as Schedule 66(Temporary PowerCostAdi.)$0.00499/kWh
costs and the cost of maintaining which count kilowatt hours by tens for their total kilowatt hour use. Schedule 75(Fixed CostAdjustment)
PLEASENOTEIf the days of service shown on your bill are for lessthan27ormorethan g electricity is used.The kilowatt justment)$0.00048credit/kWh
35das, our bill may have been rorated.Inthiscase,thefollowin calculations cannot company equipment ors our rem haveamultifactorof10.Other
y y y p g p YY p hours on your bill equal the rate or Generally speaking,demand meters Schedule 91(Energy Efficiency RiderAdj.)$0.00146/kWh
be used to calculate your monthly bill exactly.If you notice a dramatic change in your ises.The basic char charge commonmultifactorsare40,120, on ff ouhaveiurther uestions, lease contacta customerservice
billing,upordown,please contact our customer service department immediately. g speed of use arepresentcocommercialand y 9 P
Errors Inbilling may result in adjustment(backbiIIingorrefund)of you r account upto the total charge for your use. of time(hours)electricity was used.
and240.Yourbillindicatesthe intlustrialaccountsonly.lfdemand representativeattheofficeshownonyourbill.
three years. Minimum Charge:If a rate One kilowatt hour equals 1000 watt multifactor for your meter. is being measured and charged on
Rate information
ctualr tedinthisptedare ereff for covecalculationrbelpurposes only andmaynot schedule lists a minimum charge we hours.Burning a 100 watt light bulb Demand:Demand is another an account,it will be clearly stated
reflectcurrent actual rates;rates listed are pereffective date below.
RATES EFFECTIVE October 1, 2023 will bill at least that amount each for ten hours uses one kilowatt hour word for the rate or speed at which on monthly bills.
AVA601 i

I
t
Save energy
at home
There are always more ways
to save. Find out how with Lisa, an
Avista customer,whose DIY videos
show easy and low-cost ways to keep
your home comfortable year-round.
Visit myavista.com/energytips to
watch now. �� •
We're here for you.
Everything around us is becoming more expensive, challenging
household budgets. If your paycheck isn't stretching as far as it used to, making
it hard to manage your energy costs,we understand. Maybe you're unable to work
or you're simply having a hard time getting ahead—whatever the reason,we're here
to assist.
Avista offers options that can relieve the stress of high winter energy use. If you're
looking for ways to get caught up on or pay your bill,control or lower your monthly
energy costs, here are some possible solutions:
• Comfort Level Billing—Divides your yearly energy usage into 12 equal
payments,so you pay the same amount each month'
• Preferred Due Date—Aligns your bill's due date with your payday, giving you
more control over when you need to make your payment'
• Payment Arrangements—Short-term and long-term payment plans to help
you catch up on past due charges'
• Hardship Grants—Immediate financial help for your bill is made possible by
Avista, but offered through local community action agencies
• Energy Assistance Grants—Seasonal or annual financial help for your bill'
• Energy-Saving Home Upgrades—Projects such as added insulation or a
new furnace and water heater, are made possible by Avista, but offered through
r local community action agencies'
• Rental, Food,Transportation and more—Local community action
agencies offer programs to help with non-energy needs'
'Eligibility varies by account.'Income and other restrictions may apply.
�Ti Continued on back

Am
• Continued from front
Need help with your _
r _ energy bills?
In addition,Avista customers in Washington may qualify for a new monthly bill ,
discount. My Energy Discount—Washington can lower one's energy costs for
two years. Eligibility guidelines are more inclusive than traditional energy assistance
programs, making it easier to get help. Funding is available to all eligible Washington
customers. No paperwork or appointments are needed to apply.
If you need help with your energy bill and are unsure what options may be available to
you,visit myavista.com/assistance or call us at(800)227-9187 to learn more.
Get cash back for
energy-efficient
home upgrades
With Avista's rebates,you can
save energy and money when
purchasing high-efficiency
equipment like a new Energy
Star®washer, dryer or even a
01
fridge and freezer.You can get
money back when you buy a smart
'— thermostat,add insulation,or upgrade
your windows,too. Some restrictions
may apply.
Visit myavista.com/getrebates to see
how you can save on your next project.
Keep the path to your meter clear Want to avoid bill-
Avista will need access to your gas meter for periodic readings and related surprises?
maintenance.And in case of an emergency,we'll need immediate access to the Sign up for Billing Alerts
shutoff valve.With these things in mind, look at your meter with fresh eyes. Is there to get notified when you
anything in the way?Are there plants hiding the dials? Is debris gathered around it? have a new statement,your
In the winter, is it buried under six inches of snow? If the answer is yes to any of these, payment is due, and your
help us by carefully removing these obstacles and making the pathway to the meter payment is past due. Customers
safe.While we're talking about the meter,we'll also ask that you never lean objects in Washington with a Smart Meter
against it, place objects on top of it,or build anything(like a deck)above it. can also sign up for Budget Alerts.
Finally, be careful when operating a vehicle near your meter. It can be relatively easy to You choose a dollar amount,and
forget about and accidentally back into it,which could result in a dangerous situation. we'll let you know if your monthly
Beyond these simple steps,Avista will take care of everything else, like periodic bill is expected to be higher than the
maintenance. Out of sight,out of mind is a clich6. But when it comes to the natural gas dollar amount you set.
meter on your property, it's best to keep it in mind,even when it's out of sight. Visit myavista.com/alerts to learn
Visit myavista.com/resngsafety for more information. more and sign up.
Connect with us
Mailing Address: 1411 E.Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail]
612i AVA 0 Copyright 2024 Avista Corporation ���,�,STA®

A
See your energy
dollars at work
Do you ever wonder what's
behind your energy bill?
We've put together a few videos of
recent projects that give you a behind-
the-scenes look at what can impact
your bill. C
Avista is investing in our system today
to continue to responsibly deliver safe '- J
and reliable energy tomorrow.
Visit myavista.com/energydollars to
watch the videos.
• •
1►�. A
Each year,Avista measures how well we perform in meeting our
goal to provide the best customer service possible. In line with that
tradition,we've established a set of service quality measures in collaboration with
the Idaho Public Utilities Commission(IPUC)and others.We provide an annual
report card to customers showing how we are doing on meeting our goals.
For more information,visit myavista.com/performance.
2023 Idaho Program Highlights
During its 2023 Program year,Avista is 1 1 ' ,
SUCCESS RATE
pleased to report the Company has again restoring service
exceeded all of its Customer Service within 24 hours of
" Measures. For the fourth year in a row,the
Company also celebrates a 100% success rate in
restoring service within 24 hours of notification L electric outage
from customers after they have reported an electric
outage,totaling 9,395 customers in 2023. Finally,
Avista successfully met 99.93% of its applicable
AP,. ,._ „ Customer Service Guarantees in 2023, providing customers a guarantee credit
in 25 out of 36,503 cases.The overall success rate of these Guarantees shows
Avista's continued commitment to serving our customers.Avista is committed to
pursuing further improvement in each of these areas as we continue our mission
of improving our customers' lives through innovative energy solutions b providing
p g 9 9Y Y p 9
safe, affordable,and reliable service now and into the future. Please see the chart
on the back page for details.
� �Y
v�
Continued on back

r
Continued from front LOOK UP AND LOOKOUT
Idaho Service Quality FOR •
WER LINES
Program Results
CUSTOMER '
23
Performance
Percent of customers satisfied with our
Contact Center services,based on At least 90% 97% ✓
survey results ////
Percent of customers satisfied with field r X
services,based on survey results At least 90% 97% ✓
Percent of calls answered live within At least 80% 83% ✓ .< ��
60 seconds by our Contact Center
Average time from customer call to arrival of
field technicians in response to electric system No more than 47 ✓ V• �/�
emergencies,per year 65 minutes
Average time from customer call to arrival _ \
of field technicians in response to natural gas No more than 55 minutes 46 ✓ ,
system emergencies,per year
ELECTRIC SYSTEM RELIABILITY 5-Year Average 2023
0
Frequency of non-major-storm power 0.96 0.79 -0.004 �5s� d►
interruptions,per year,per customer(SAIFI)
Length of power outages,per year,per 138 minutes 113 minutes -2.6 minutes
customer(SAIDI)
Keep yourself
CUSTOMERand your tools
Electric&Natural Gas service appointments 1,501 1 $50 away from
Electric outage restoration within 24 hours power I i neF
of notification from customer,excluding major 9,395 0 $0 When working or playing
events ff outdoors, be aware of
Switch on power or connect gas services 3,507 2 $100 overhead power lines.You
the same day of request
could come in contact with a wire
Provide cost estimate for new electric or 1,384 . 0 $0 and be electrocuted by carrying
natural gas supply within 10 business days
a ladder,working on the roof or
Investigate and respond to billing inquiries 448 0 $0 trimming trees. Long-handled pool-
within 10 business days cleaning tools can also reach lines.
Investigate customer-reported problems with Tell kids to watch out for power lines,
a meter,or conduct a meter test,and report 252 1 $50 too,when climbing trees,flying kites
results within 20 business days
and playing with water blasters and
Provide notification at least 24 hours
in advance of disconnecting service for 19,992 21 $1.050 soakers.Anyone flying a drone needs
scheduled electric interruptions to be careful,as well.We just want
you to be safe.
Totals 36,478 25 $1,250 Visit myavista.com/safetyvideos
for more safety tips.
For more information,visit myavista.com/performance.
Connect with us
Mailing Address: 1411 E. Mission,PO Box 3727,Spokane,WA 99220-3727
Toll-Free: [phone] 1 Web Site: myavista.com I Email: [e-mail] /III _
628i AVA ©Copyright 2024 Avista Corporation �a�,���®