20250218Application.pdf

met r o n e t 11880 College Blvd.,Suite 0
Overland Park,KS 6621210
love your internet
RECEIVED
2025 February 18
IDAHO PUBLIC
UTILITIES COMMISSION
Via Electronic Filing
CaSeNo.NFlNLT 25-01
February 17, 2025
Ms. Monica Barrios-Sanchez
Commission Secretary
Idaho Public Utilities Commission
11331 W. Chinden Blvd., Bldg. 8
Suite 201-A
Boise, Idaho 83714
secretga&puc.idaho.gov
Re: Competitive Local Exchange Carrier Application — Metro Fibernet, LLC
Dear Secretary Barrios-Sanchez:
Metro Fibernet, LLC ("Metronet") hereby files its application for approval as a Competitive
Local Exchange Carrier within the State of Idaho. Enclosed for filing, please fine one copy of the
Application.
METRONET HAS ENCLOSED ONE COPY OF ITS FISCAL YEAR 2023 AND FISCAL
YEAR 2024 FINANCIAL STATEMENTS, AND ONE COPY OF THE RELEVANT
MANAGEMENT AGREEMENT, IN SEPARATE ATTACHMENTS, WITH EACH PAGE
MARKED "CONFIDENTIAL," AND RESPECTFULLY REQUESTS CONFIDENTIAL
TREATMENT OF THE ENCLOSED FINANCIAL INFORMATION AND MANAGEMENT
AGREEMENT. Due to the competitive nature of the telecommunications industry, Metronet
respectfully requests that this information only be inspected by Staff directly associated with this
Application and be kept from public disclosure as it contains highly sensitive and proprietary
information.
If you have any questions or need additional information,please do not hesitate to contact me
at [phone] or via email at rose.mulvanyhena(kmetronet.com.
Respectfully,
l sl Rwe WZcaea"q"
Rose Mulvany Henry
Vice President of Regulatory Affairs

Exhibit A
Corporate Organizational Chart

METRONET CORPORATE STRUCTURE
Metronet
Holdings,LLC
Delaware)
Q-Comm NewCo,
LLC
(Delaware)
Q-Comm Python
Coryoration
(Delaware)
Venus Python
Newco Corp.
�Delaware�
P hon
Holdings,LLC
(Delaware
MetroNet
Preferred Holdings,
LLC
(Delaware)
Metronet Vexus
Holdings,Inc.
�Delaware� Common Interest
Preferredlnierest with and
Common Participation Control/Manager
H Idings,LLC
4.2242%
Subsid ay
Fiber Holdir�gx,LLC
a,LL ipe aware)
(Minnesota
Metronet M—Net Metronet MetroNet
Inhartructu.e 9ecuri[Ixa[Ion InfraslruRure SMM Sub,LLC D.
Warehouse
Manager,LLC Group,LLC Delaware) Parent,LLC
(Del.— jL
gs,LLC (Delawara (Delawara
(Del—
Met
roNet MetroNet
Metronet itizationhouse Super Holdings LLC er,LLC(Delaware) waroostlagua nfrastrucure CDmmunicat oHoldings,LLC (DelaLwara os �Delawara (Delaware) (Delawara (Nevada)
Metro
Infrastr
Issuer,�LLCe
(Delaw re)
Vexus Fiber RS
CMN-PD9,LLC InfreslmRure,LLC Commune ations
(Delaware) Delaware) LLCa
(Delaw re)
Climax Telephone
LLC
(Delaware)

Exhibit B
Articles of Organization—Nevada

STATE OF NEVADA
BARBARA K. CEGAYSKE Commercial Recordings Division
Secretary of State 202 N.Carson Street
Carson City,NV 89701
Telephone[phone]
Fax[phone]
KIMBERLEYPERONDI v<�,u°"" North Las Vegas City Hall
Deputy Secretary for OFFICE OF THE 2250 Las vegan Blvd North,Suite 400
Commercial Recordings North Las Vegas,NV 89030
SECRETARY OF STATE Telephone[phone]
Fax[phone]
Certified Copy
05/12/2021 11:24:31 AM
Work Order Number: W2021051200791 - 1325650
Reference Number: 20211454001
Through Date: 05/12/2021 11:24:31 AM
Corporate Name: METRO FIBERNET,LLC
The undersigned filing officer hereby certifies that the attached copies are true and exact
copies of all requested statements and related subsequent documentation filed with the
Secretary of State's Office, Commercial Recordings Division listed on the attached report.
Document N IDescription INumber of Pages
20120577129 IMerge In- 08/22/2012 18
20110268112 jAmendment- 04/08/2011 13
20 1 1 0095974-1 8 Articles of Organization- 02/07/2011 13
Respectfully,
BARBARA K. CEGAVSKE
Certified By:Electronically Certified Nevada Secretary of State
Certificate Number:B202105131667099
You may verify this certificate
online at http://www.nvsos.gov

From. unknown Page. 4111 Received by: NV Secretary of State Date. 8/22/2012 9.32:21 AM
Filed in the Office of Business Number
�1� 11 E0068952011-0
T�.6r,p�(_,Filing Number
QQQ 20120577129-26
Secretary Filed On
State Of Nevada 08/22/2012
Number of Pages
ROSS MILLER 8
Secretary of State
204 North Carton Street,Sulte 1
Carson City, Nevada 897014520
[phone]
Website: www.nvaos.gov
Articles of Merger
(PURSUANT TO NRS 92A.200)
Page 1
USE BLACK INK ONLY-DO NOT HIGHLIGHT ABOVE SPACE 19 FOR OFFICE USE ONLY
Artloles of Merger
(Pursuant to NRS Chapter 92A)
1)Name and Jurisdiction of organization of each constituent entity(NRS 92A,200):
FIf there are more than four merging entitles,check box and attach an 8 1/2"x 11"blank sheet
l__) containing the required information for each additional entity from articte one,
ILebanon Fibcmct,LLC—
Name of merging entity ---
)ndiaea — ;limited liability colnpan - —
Jurisdiction --- — Enlily type
Name of merging entity --
Jurisdiction —„ -- Enlily type
Name of merging entity
Jurisdiction ...._.... . ---- -- •---- -------�-- —�---- ———�
Entity type
Name of merging entity— .._.— .—_. —. ----- - •--•--- -
-
Jurisdiction Entity type
and,
'Metro Fibernet,LLC
Name of surviving entity
Nevada — —. — - —_ limited liabilit •com fln
Jurisdiction Entity type'
Corporatlon, non-profit corporation, limited partnership,limited-Ilabilily company or business trust.
Filing Fee; $350.00
This form must be accompanied by appropriate fops. Nevada Secretary or Staia 02A Merger Page 1
Reuiaad, 0.31-11

From. unknown Page. 5111 Received by: NV Secretary of State Date: 8/22/2012 9:32:22 AM
ROSS MILLER
Secretary of State
204 North Carson Street,Suite 4
Carson City,Nevada 09701AS20
r. [phone]
Webslte: www.nvaos.gov
Articles of Merger
(PURSUANT TO NRS 92A.200)
Page 2
USE SLACK INK ONLY-DO NOT HIGHLIGHT ABOVE SPACE 1S FOR OFFICE USE ONLY
2) Forwarding address where copies of process may be sent by the Secretary of State of
Nevada(if a foreign entity Is the eurvlvor In the merger-NRS 92A,190):
Attn:I __-___--- ----- --- ------ -_
3)Choose one:
® The undersigned declares that a plan of merger has been adopted by each constituent entity
(NRS 92A.200).
QThe undersigned declares that a plan of merger has been adopted by the parent domestic
entity(NR8 92A.180).
4)Owner's approval(Nf S 92A.200)(options a,b or a must be used,as applicable,for each entity):
If there are more than four merging entitles,check box and attach an 8 1i2"x 11"blank sheet
containing the required Information foreach additional entity from the appropriate section of
article four.
(a)Owners approval was not required from
Name of merging entity, if applicable
Name of merging entity, If applicable
Name of merging entity, if applicable
Name of merging entity, if applicable
and,or;
Name of surviving entity, if applicable —
7-his form must be accompanied by appropriate fees. Navada SOMWY of Slate WA Merger Page 2
RipyhW;0-31.11

From. unknown Page. 6111 Received by: NV Secretary of State Date: 8/22/2012 9:32:22 AM
ROBS MILLER
•_ Secretary of Slate
204 North Carson Street, Suite 1
Carson City,Nevada 09701.4520
[phone]
Webslte: www.nvaos.gov
Articles of Merger
(PURSUANT TO NRS 92A.200)
Page 3
USE BLACK INK ONLY-DO NOT HIGHLIGHY ABOVE SPACE IS FOR OFFICE USE ONLY
(b)The plan was approved by the required consent of the owners of
Lcba<ion Fibernct,LLC__
Name of merging entity, if applicable
Name of merging entity, if applicable
Name of merging entity, if applicable
i
Name of merging entity, If applicable
and,or;
Metro Fibernet,LLC
Name of surviving entity, if applicable
Unless otherwise provided In the certificate of[rust or governing Instrument of a business trust,a merger must be approved by all
the trustees and beneficial owners of each business trust that is a oonslituent entity in the merger.
This toll))must be aocollmpenled by apprvp6afe tees, Nevada Sec atary or Slate OPA Merger Page 3
Reviled: 5-31-11

From. unknown Page. 7111 Received by: NV Secretary of State Date: 8/22/2012 9:32:22 AM
ROSS MILLER
Secretary of State
204 North Carson Street,Suite 1
Garcon City,Nevada 09701-4620
(778)6844708
Webeife, www,nvsos.gov
Articles of Merger
(PURSUANT TO NRS 92A.200)
Page 4
USE BLACK INK ONLY.00 NOT MIGMLIG14T ABOVE SPACE IS FOR OFFICE USE ONLY
(c)Approval of plan of merger for Nevada non-profit corporation (NK$92A.160):
The plan of merger has been approved by the directors of the corporation and by each
public officer or other person whose approval of the plan of merger is required by the
artidas of incorporation of the domestic corporation.
Name of merging entity, if applicable
Name of merging entity. if applicable
Name of merging entity, If applicable
Name of merging entity, if applicable
and,or;
Name of surviving entity, If applicable
7h�5 form must be accompanfed by appropda[e fees. Nevada Seerersry of$w4 9m Meeper Pogo 4
Revlsea: a-31-i i

From. unknown Page. 8111 Received by: NV Secretary of State Date: 8/22/2012 9:32:23 AM
ROSS MILLER
Secretary of State
204 North Carson Street,Suite 1
Carson City,Nevada 097014820
[phone]
Webslte: www,nvaos.gov
Articles of Merger
(PURSUANT TO NRS 92A.200)
Page 5
USE BLACK INK ONLY•DO NOT NIGHLionr ABOVE SPACE Is FOR oFFicc USE ONLY
5)Amendments,if any, to the artioles or certificate of the surviving entity. Provide
article numbers,If available. (NRS 92A.200)"; —
i
f
6)Location of Plan of Merger(check a orb):
rO (a)The entire plan of merger is attached;
or,
(b)The entire plan of merger!son file at the registered office of the surviving corporation, limited-liability
company or business trust,or at the records office address if a limited partnership,or other plave of
business of the surviving entity(NRS 92A.200).
7)Effective date and time of filing:(optional)(must not be later than 90 days after the certificate is filed)
Date: Time:: _ .------
Amended and restated articles may be attached as an exhibit or integrated into the articles of merger. Please entitle them
"Restated"or"Amended and Restated,"accordingly. The form to accompany restated articles prescribed by the secretary of slate
must accompany the amended andlor restated articles. pursuant to NRS 92A,180(merger of subsidiary Into parent-Nevada
parent owning 90%or more of subsidiary),the articles of merger may not contain amendments to the constltuent documents of the
surviving entity except that the name of the surviving entity may be changed.
This form must be accompanlopl by ap►fopriafe fog*, Nevada SOcretary Of Stare 92A Merger Page b
Relfted: 8.31.11

From. unknown Page. 9111 Received by: NV Secretary of State Date: 8/22/2012 9:32.-23 AM
ROSS MILLER
Secretary of State
4 204 North Carson Street,8ulte 1
Carson City,Nevada 89101-4520
[phone]
Webslte: www.nvsos.gov
Articles of Merger
(PURSUANT TO NRS 92A.200)
Page G
USE BLACK INK ONLY-DO NOT HIGHLIGHT ABOVE SPACE IS FOR OFFICE USE ONLY
8)Signatures-Must be signed by: An officer of each Nevada corporation;All general partners of
each Nevada llmlted partnership;All general partners of each Nevada limited-Ilablllty limited
partnership;A manager of each Nevada limited-Ilablllty company with managers or one
member If there are no managers;A trustee of each Nevada business lrust(NRS 82A.230)`
© If there Are more than four merging entities,check box and attach an 8 1i2"x 11"blank sheet
containing the required Information for each addltlonal entity from article eight.
Lebanon Fiberner,LLC
Name of merging entity ..�....--•----• ---•--•-- -----....--- ..._.. _..
x - -_al -----
[Chief Financial tJfficer
Signature 71tle9 Date
�Name of merging entity
Signature Title bate
Name of merging entity
Signature Title Date
Name of merging entity
Signature Title Date
and,
`Metro FiberneI,LLC
—--... --- -----. . .--............. ---
Name of surviving entity
n !ChiefF_i_nancial Officer
_
Slgnature Title Date
The articles at merger must be signed by each foreign constituent entity in the manner provided by the law governing It(NRS
92A.230). Additional signature blocks may be added to this page or as an attachment,as needed.
IMPORTANT,, Failure to include any of the above Information and submit with the proper fees may cause this filing to be rejected.
TAis form must be accompanied by appropriate fees. Nevada Se VOW ryor 510LO 92A Merper Pegs s
Revlsed_ 0-31-11

From: unknown Page. 10/11 Received by: NV Secretary of State Date. 8/22/2012 9.32:23 AM
FLAN OF MERGER
OF
LEBANON FTBERNET,LLC
An fndiana limited liability company
INTO
MEMO VIBERNET,LLC
A Nevada limited liability company
By this Plan of Merger, LEBANON FIBERNET, LLC, an Lidiana limited liability company
("LFN")and MEM FIBERNET,LLC, a Nevada Iimited liability company("Survivor"), state,
confirm and agree as follows:
FIRST: Survivor hereby merges into itself LFN and LFN shall be and hereby is merged with
and into Survivor,which shall be the surviving limited liability company,
SECOND: The terms and conditions of the merger are as follows-.
(a) The Articles of Organization of Survivor shall be the Articles of Organization of Survivor;
(b) The Operating Agreement of Survivor sliall be the Operating Agreement of Survivor:
(c) The officers of Survivor shall serve until successors are duly elected and qualified;
(d) The merger shall become effective upon .filing the Articles of Merger with the Secretaries of
State of Nevada and Indiana;
(e) Limited liability is retained by Survivor; and
(fl Upon the effectiveness of the merger, the separate identity,existence and corporate
organization of LFN shall cease to exist except as otherwise provided by applicable law.
Survivor shall succeed to and possess all the properties, accounts,rights, privileges, powers,
franchises and immunities of a public as well as private nature,and be subject to all the debts,
liabilities,obligations,restrictions, disabilities and duties„ of LFN all without further act,
deed or transfer.
Tom: All of the presently issued and outstanding interests of LPN shall, by virtue of the
merger and without any action on the part of the holder thereof,be cancelled and cease to exist.

From: unknown Page. 11/11 Received by: NV Secretary of State Date. 8/22/2012 9.32:24 AM
FOURTH, The issued interests of Survivor shall not be converted in any manner, but each said
interest which is issued as of the effective date of the merger shall continue to represent one issued
interest of the Survivor,
FIFTH:The officers of each company shall be authorized to do all acts and things necessary and
proper to effect the merger.
Ill WITNESS WHEREOF,LFN and Survivor have caused this Plan of Merger to be executed by their
respective duly authorized officers on August 1,2012.
LIJBANON FIBERNET,LLO
By:- :�'�- /"—j--
Name:
Title:
METRO l;'IBERNET, LLC
J
Name:
Title:

Filed in the Office of Business Number
6r,411 E0068952011-0
T�. Filing Number
20110268112-64
Secretary Filed On
State Of Nevada 04/08/2011
Number of Pages
3
ROSS MILLER •092601
Secretary of State
204 North Carson Street,Suite 1
Carson City,Nevada 89701-4620
(776)684-6T08
Website: www.nvsos.gov
Amendment to
Articles of Organization
(PURSUANT TO NRS 86.216)
USE BLACK INK ONLY-DO NOT HIGHLIGHT ABOVE SPACE IS FOR OFFICE uSE ONLY
Certificate of Amendment to Articles of Organization
For a Nevada Limilted-LiabilitV Com an
Before Issuance of Members Interest
(Pursuant to NRS 86.216)
1. Name of limited-liability company: _
,vletroNet-General,LLC
2. The articles have been amended as follows: (provide article numbers, if available)*
Article L is hereby amended in its entirety and rep)-aced with the following:Name of LLC. Metro FiberNot,LLC
Articles 4 and 5 are hereby deleted in their entirety.
°Article 6 is hereby deleted in its entirety and replaced with the following, Management.\4ctro Fiber let,LLC shall be
managed by a manager.
.Articles 7 and S are hereby deleted in their entirety.
(Previous Articles of Organization and the restated Articles of Organization are attached for reference purposes)
3, The effective date of this certificate, if other than filing date: _.
(must not be later Ulan 9D days after the certificate Is filed)
4. As of the date of this certificate, no member's interest in the limited-liability company has
been issued.
5. Signatures represent at least 2/3 of the (check one)**: ® Organizers ❑Managers
x (7:� x
Signa re Signature
1)If amending company name, it must contain the words"Limited-Liability Company,""Limited Company,"or"Limited"
or the abbreviations"Ltd.,"..L.L.C.,"or"L.C.,""LLC"or"LC." The word"Company"maybe abbreviated as"Co."
2) if adding managers, provide names and addresses.
If more than two signatures, attach a plain 8 112"x 11"sheetwith the additional signatures.
I
FILING FEE: $175.00 l�
IMPORTANT: Failure to include any of the above information and submit with the proper fees may cause this filing to be rejected.
This fon"must be accompanied by appropriate fees. Nevada Secretary of State 86.216 DLI.0 Amendment
Revised: 10-15-De

AMENDED AND RESTATED `
ARTICLES OF ORGANIZATION
OF
METRO FIBERNET, LLC
WHEREAS, the Articles of Organization for MetroNet-General, LLC (the "Cnmpany")
were originally tiled in the State of Nevada on February 7, 2011; and
WHEREAS, there has been no issuance of membership interests to any member of the
Company: and
WHEREAS, pursuant to N.R.S. §86,215 and the other provisions of the Nevada Limited
Liability Company Act, N.R.S. Chapter 86 (the"Act"), the organizer may file amended Articles
of Organization before the issuance of membership interests;
NOW, THEREFORE, the undersigned, being the original organizer of the Company,
hereby certifies the following:
The following Articles of Organization hereby replace in their entirety the Articles of
Organization of the Company previously filed with the Nevada Secretary of State on February
07,2011.
1. Name of the Company-The name of the Company is: METRO FIBERNET, LI..0
2. Resident A,ent Name and Street Address - "I'he name of the resident agent for
service of process on the Company in the State of Nevada is National Registered Agents, Inc. of
NC. The address of the resident agent of the LLC is 1000 East William Street Suite 204, Carson
City, NV 89701.
3. Date of Formation and Effective Date - The date of formation and the effective
date of the Company shall be February 07, 2011.
4. Management, The management of the Company shall be by manager(s).
IN WITNESS WHEREOF, the undersigned hereby executes these Amended and
Restated Articles of Organization in accordance with the provisions of'N.R.S. 86.215 on
February 21 2011.
f
,Io Campbell, O ganiicr

4t"��►nn� Ar#+��5
ARTICLES OF ORGANIZATION
OF
METRONET-GENERAL LLC
The undersigned, being an authorized person for purposes of executing this Articles of
Organization on behalf of MctroNet-General, LLC, a Nevada Limited Liability Company (the
"LLC", desiring to comply with the requirements of N.R.S. §86.161 and the other provisions of
the Nevada Limited Liability Company Act, N.R.S. Chapter 86 (the Act), hereby certifies as
follows:
1. Name of the LLC-The name of the LLC is: METRONET-GENERAL,LLC.
2. Resident Agent Name and Street Address - The name of the resident agent for
service of process on the LLC in the State of Nevada is National Registered Agents, Inc. of NC.
The address of the resident agent of the LLC is 1000 East William Street Suite 204, Carson City,
NV 89701.
3. Date of Formation and Effective Date - The date of formation and the effective
date of the LLC shall be the date of filing of these Articles of Organization with the Secretary of
State of the State of Nevada.
4. Series LLC. This is a Series LLC which may establish designated series of
members, managers, limited liability company interests having separate rights, powers or duties
with respect to specified property or obligations of the limited liability company or profits and
luises associated with specified property or obligations of the LLC, or profits and losses
associated with specific property or obligations and, to the extent provided in this LLC's
operating agreement, any such series may have a separate business purpose or investment
objective and/or limitation on liabilities of such series in accordance with the provisions of
N.R.S. §86,296.
5. Debts and Liabilities. The debts and liabilities of a designated series of this LLC
are to be enforceable against the assets of that series only and not against the assets of another
series or against the LLC generally. No debts, liabilities, obligations and expenses incurred,
contracted for or otherwise existing with respect to the LLC generally or any other series are
enforceable against the assets of a specific series.
6. Management, Unless otherwise provided in the LLC's operating agreement, the
management of each series of this LLC shall be vested in as manager .
7. Personal Liabilities of Mana ers. No inanager or agent of and series of this LLC
shall be liable to the LLC generally, or to the members of a specific series for damages for any
acts or omissions constituting a breach of fiduciary duty in the performance of his or her duties
as a manager of this LLC, unless such acts or omissions involve intentional misconduct, fraud or
a knowing violation of the law,

Filed in the Office of Business Number
E0068952011-0
1�•lJ�y Filing Number
ROSS MILLER QQ 20110095974-18
Secretary of State Secretary Filed On
State Of Nevada 02/07/2011
204 North Carson Street, Suite 4
Number of Pages
Carson City, Nevada 89701-4520 3
[phone]
Website: www.nvws.gov
Articles of Organization
Limited-Liability Company
(PURSUANT TO NRS CHAPTER 86)
(This document was filed electronically.)
USE BLACK INK ONLY-DO NOT HIGHLIGHT ABOVE SPACE IS FOR OFFICE USE ONLY
.....................................................................................................................................................
1. Name of Limited- METRONET-GENERAL L.L.C. Check box if a Check box if a
Liability Company: Series Limited- Restricted Limited-
(must contain approved Liability Company Liability Company
limited-liability company ® El
see instructions)
....................................................................................................................................................:
2. Registered ®Commercial Registered Agent: NATIONAL REGISTERED AGE-SEE ATTACHED
Agentfor Service ..N.ame............................................................................................................................................
of Process: (check ❑ Noncommercial Registered Agent OR Office or Position with Entity
only one box} (name and address OR (name and address below)
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
Name of Noncommercial Registered Agent OR Name of Title of Office or Other Position with Entity
............................................................................................................................................................................. .................................
Nevada:
............................................................................................................::............................................................... ..................................
Street Address City Zip Code
............................................................................................................................................................................. .................................
Nevada:
............................................................................................................ :............................................................... ..................................
Mailing Address(if different from street address) City Zip Code
..
3. Dissolution
...
Date:(optional) Latest date upon which the company is to dissolve (if existence is not perpetual):
............................................................
4. Management: Company shall be managed by: ® Manager(s) OR Member(s)
(required) "check only one box
............................................................................................................................................................................................................................
5. Name and 1) QC MANAGEMENT,LLC
...........................................................................................................................................................................................................................:
Address of each Name
............................................................................................................................................................................. ................. .................................
Manager or :8837 BOND STREET OVERLAND PARK KS 66314
ManagingMember: ..................................................................................................................................................................................................................................
StreetAddress...................................................................................City..........................................................State Zip Code
(attach additional page if ...... .. ..........................................
more than 3) 2)
...........................................................................................................................................................................................................................:
Name
.................................................................................................................................................................................................................................
..............................................................................................................:............................................................... :................. :.................................
Street Address City State Zip Code
............................................................................................................................................................................................................................
3)
:..........................................................................................................................................................................................................................:
Name
.................................................................................................................................................................................................................................
.............................................................................................................::..............................................................::................::.................................
Street Address City State Zip Code
6. Name, Address ........................................................................................................JOHN CAMPBELL X JOHN CAMPBELL
and Signature of
...............................................................................................................
Organizer:(attach Name Organizer Signature
additional page if more 8837 BOND STREET OVERLAND PARK KS 1166214
................................................................................................................... ..........................................................................................................
than 1 organizer) .
Address City State Zip Code
7. Certificate of hereby accept appointment as Registered Agent for the above named Entity.
Acceptance of ............................
Appointment of X NATIONAL REGISTERED AGENTS, INC. OF NV 2171301I
..................................................
Registered Agent: Authorized Signature of Registered Agent or On Behalf of Registered Agent Entity Dale
This form must be accompanied by appropriate fees. Nevada Secretary of State NRS 86 DLLC Articles
Revised: 9-9-10

Articles of Organization
(PURSUANT TO NRS CHAPTER 86)
CONTINUED
Includes data that is too long to fit in the fields on the NRS 86 Form and
all additional managers and organizers
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MAILING Not Applicable
ADDRESS:
PAGE 2

I III Illllt�!IlEI�IIlII
�._ ROSS MILLER
*180301"'
Secretary of State
•: 202 North Carson Street
Carson City, Nevada 897014201
[phone]
Website: www.nvsos-gov
Registered Agent
Acceptance
(PURSUANT TO NRS 77.310)
This farm may be submitted by:a Commercial Registered Agent,
Noncommercial Registered Agent or Represented Entity. For more
information please visit http:llwww.nvsos.gov/business/forms/ra.asp
USE BLACK INK ONLY-00 NOT HIGHLIGHT ABOVE SPACE IS FOR OFFICE USE ONLY
Certificate of Acceptance of Appointment by Registered Agent
................ ...........................................................................__.._�..........._._...._......_........-- ............ .. .........................-----------......---.------...........----..........._..._..__.
9n the matter of Metronet-General, LLC
.. .................................... ....... ....... ... .................----..............--- . ----...................... ... .................._...........................................................
. - ......_....
Name of Represented Business Entity
.... . ...... ..... ..........._.....................
,
E, National Registered Agents, Inc. of NV am a:
........................................ .............. ...._.......................... ....................
Name of Appointed Registered Agent OR Represented Entity Serving as Own Agent"
(complete only one)
a) commercial registered agent listed with the Nevada Secretary of State,
b) ^ noncommercial registered agent with the following address for service of process:
........................................... ._....._
... ........................................... ............. ... .... .... ....................... ........ ___ _.... .. . ................. ................. ........... .... .... ..:Neva a :.. ....__..._......._. _. .
Street Address City Zip Code
:-
........._......... ... ..... .... ...... .. ... ...... ..........._..................................................._.... ................................ ...... ............._..... ...... . ...... Nevada'.... _...._
Mailing Address(if'different from street address) City Zip Code
c) :: represented entity accepting own service of process at the following address:
Title of Office or Position of Person it Represented Entity
:.. .... ............. ..... ............. Nevada ... .. .._.._..._._..........
Street Address City Zip Code
.. .........._.... ..__ Nevada ... .. ....... ........__......
Mailing Address(if different from street address) City Zip Code
and hereby state that on ; .+'l,.i• ; I accepted the appointment as registered agent for
the name � t$i�r..ens entity. °ate
No ton-' . gister,' 9 arts, Inc.,Rf NV
.1126/11
Au1t3OrizV%-S1gnaj6 e of O.A.or On Behalf of.R.A.Company Date
Chelsea BialoWv rs-Assistant Secretary
*if changing Registered Agent when reinstating, officer's signature required_
Signature of Officer Date
Nevada Secretary of State Form RA Acceptance
Revised, 1G-I6-08

Exhibit C
Authority to Transact Business in Idaho

SECRET AR OF S TA T
O
h'
�`��017 OI!li COl'�l'Cc
OFN�v
CERTIFICATE O FEXISTENCE
WITH STATUS IN G O O STANDING
I, FRANCISCO V. AGUILAR, the duly qualified and elected Nevada Secretary of State, do
hereby certify that I am,by the laws of said State, the custodian of the records relating to filings
by corporations, non-profit corporations, corporations sole, lim led-liability com lanes, lim led
partnerships, lim led-liability partnerships and business trusts pursuant to Title 7 of the Nevada Revised
Statutes which are either presently in a status of good standing or were in good standing for a tim eperiod
subsequent of 1976 and am the proper officer to execute this certificate.
I further certify that the records of the Nevada Secretary of State, at the date of this certificate,
evidence METRO FIBERNET,LLC as a DOMESTIC LIMITED-LIABILITY COMPANY (86)
duly organized or form a1 and existing, or duly qualified or registered, as applicable,under and by virtue
of the laws of the State of Nevada since 02/07/2011, and in good standing in this State.
IN WITNESS WHEREOF, I have hereunto set m y
hand and affixed the Great Seal of this State, at m y
4;
;offioce on 02/13/2025.
FRANCISCO V. AGUILAR
Certificate Num ber: B202502135438499 Secretary of State
You m ay verify this certificate
online at https://www.nvsilverflum egov/hom e

Exhibit D
Certificate of Good Standing—Nevada

SECRET AR OF S TA T
O
h'
�`��017 OI!li COl'�l'Cc
OFN�v
CERTIFICATE O FEXISTENCE
WITH STATUS IN G O O STANDING
I, FRANCISCO V. AGUILAR, the duly qualified and elected Nevada Secretary of State, do
hereby certify that I am,by the laws of said State, the custodian of the records relating to filings
by corporations, non-profit corporations, corporations sole, lim led-liability com lanes, lim led
partnerships, lim led-liability partnerships and business trusts pursuant to Title 7 of the Nevada Revised
Statutes which are either presently in a status of good standing or were in good standing for a tim eperiod
subsequent of 1976 and am the proper officer to execute this certificate.
I further certify that the records of the Nevada Secretary of State, at the date of this certificate,
evidence METRO FIBERNET,LLC as a DOMESTIC LIMITED-LIABILITY COMPANY (86)
duly organized or form a1 and existing, or duly qualified or registered, as applicable,under and by virtue
of the laws of the State of Nevada since 02/07/2011, and in good standing in this State.
IN WITNESS WHEREOF, I have hereunto set m y
hand and affixed the Great Seal of this State, at m y
4;
;offioce on 02/13/2025.
FRANCISCO V. AGUILAR
Certificate Num ber: B202502135438499 Secretary of State
You m ay verify this certificate
online at https://www.nvsilverflum egov/hom e

Exhibit F
Proposed Service Area—ILEC Map

ort
Me Springs Idaho Telephone Exchanges
Nordin a Bonners TY
o Naples
•Cin and Company Y Areas
mva
olburn
Sandp t
ov Hop
P lest ive Sagle
dt win acle
a Clarl,Fork
Cocol a
' char B i
Spi it L ke •Lakeview Regulated Companies
thol
Hau drum
Hayd n
s
St Lin oeur d'AI ne urray
•
C'atal� gmelterville
e
Haiti Ainahu Osb M CenturyLink
or,
St.Marie St.Joe
*Calder•Benewah •Av�ry
T sed Santa
as t Fernwood
mida 960
Cl rkia
H ward
Pri ceto Bovil Frontier Communications
io
e e Ilk River
ary
sc roy
endrick eadquarters
Juliaetta•s thwick LATA Boundary
Gene Ahsahka
• e ont
P • Orofino Pi ce
pal'g•GHord 963
ewisto Lapwa
de ac Weippe
*Reuben • odland
C t
inchester N P amiah
er in es Lowell
• an Stites
Cott nwood
•Ke ta,Ile • arwater
ann
a
Elk City
White ird
Lucille Gi onsville
Riggins
F
652 o
Pollock
•Warren
Salmon
B r
Nem Meadows •Cobalt
Tamara •Yellow Pine Ten 25 0 25 50
McCall •Stibnite
Miles
Counci Donnel y
eadore
mbrid •May
•Indian Valle
Casade Challis
— Midvale Humphrey Macs I
Island ark
•Kilgore
Weiser yton
Stanley
Dubois
•
Payette Banks • much an
Gard n Valley on
r nd Sw Parker Drummond
Plymouth • G rdena • t.An hony
Leth�tSu H�rseshH�rsesh a Bend Mackay Hamer Te on
Emmet .-Te ton ugar Ci Felt
Ne e
ho City •Atlanta a e Re urg Te nia
arm e Mud L
Mid le R to s Thornt n
Wi er o Eagle n Valley •Lost River Moore Me riggs
Garden Ci Arco
Goo
Ho ad f is Oise •Featherville Butte n ictor
Mar Ing N mpa Hai ey • to a
•K na •Pine I ho Fal s
wmon Bell v tomic City Ammon Swan Valle
*Me ell d Irvin
•Mel Shel
ill City Carey •Goshe
0
orela d
urp y
R ckford Black of
ounta n Pingree
rin field
Gran I View
in Hill ichfi Id •Ste I ng Fort Hall
le Goo S s one A r
ammett Chubbuck
neau uttl Pocatello •Chest rfield
H Inko
endell Anne can Falls
me L Mintdoka •Be tt •Conda
Acequia cCamm�Soda Springs
Eden P ul upert va of S�r ngsngs
T z�ton
y Rockland A me, race
• astl rd an
er
kO'bey urt ugh Virgins Georgetown
Y Downey
Albion That her Bennington
Hollister
Malta ontpelie
Ow
•
Rogerson Oakley •Elba lad C ty r Mi k Creek Paris
•CIS on Bloomi on
•P ram
•Almo DEN reston St.Char es
Whitney
esto� Fish haven
IDAHO PUBLIC
UTILITIES COMMISSION
2/4/16
RPS

Exhibit G
Proposed Service and Exchange Area Map

NN
BOERRY Idaho Telephone Exchanges
PRIEST
LAKE and Company Areas
PRIEST SANDPOINT
RIVER HOPE
OLD CLARK Regulated Companies
OWN LAKE FORK
BAYVIEW VIEW
SPIRIT LAKE
THDRUM
HAVDEN
POST
ALLS
COEUR O'ALENE KELLOGG Centu ryLi n k
SETTERS WALLACE
ROCK PLUMMER HARRISON M
CREEK
ST.MARIES
ENSED
EVERGREE 960
CO Frontier Communications
GTE POTLATCH
WELLESLE
DEARV BOVILL
MOSCOW
TROY
POTLATCH
GENESEE
JULI ETTA OROFINO PIERCE
BLACKFOOT
LENORE
PEC 963
WEIPPE
LEWISTON
LAPWAI
NEZ
CRAIGMONT PIERCE
KAMIAH
rr KOOSKIA
COTTONWOOD
GRANGEVILLE
LATA Boundary
WHITE BIRD ELK CITY
NORTH
FORK
RIGGINS 652 SHOUP
WARREN
SALMON
PINE
NEW MEADOWS CCALL 25 0 25 50
CUPRUM
YELLOW PINE ELK
Miles
BEND
COUNCIL DONNELLEV
CAMBRIDGE LEADORE
WARM LAKE
INDIAN
VALLEY
Y
CASCADE CHALLIS KILGORE
MIDVALE ISLAND
WEISER
PARK
DUBOIS
OLA CLAYTON
GARDEN
MONTEVIEW
PAVETTE VALLEY
LOWMAN STANLEY
SWEET ASHTOV
NEW PLVMOUTH
HORSESHOE ST
EMMETT N`
BEND IDAHO HAMER -NTHO __�
NU ACRES MACKAY
CITY
ATLANTA TERRETON TETONIA
RE%BURG
PARMA MIDDLETON
KETCHUM ROBERTS
S AR
IDER RIGBV DRIGGS
l CALDWELL ARCO
HOMEDALE� MERIDIAN BOISE:RIVER RIRIE VICTOR
BOISE IDAHO FALLS
NAM, PRAIRIE
MARSING HUNA IRWIN
\ HAILEY
SHELLEV
MELBA FAIRFIELD CAREV
TIPANUK
BLACKFOOT
MTN HOME ALPINE
RICHFIELD SPRINGFIELD
GLENNS SHOSHONE WAYAN
GRANDVIEW FERRY
BLISS GOODING ABERDEEN
FREED
DIETRICH
GERMAN NOR ND POCATELLO
MINIDOKA BANCROFT
WENDELL JEROME AM FALLS TYHEE
pyp SODA
EDEN PAL HOT SPRINGS
BRUNEAU BUHL RUPERT
MCCAMMON SPRINGS
JORDAN ARGON
GRACE
VALLEY FILER TWIN KIMBERLY RAFT RIVER ROCKLAND
FALLS BURLEY
CASTLEFORD MURTAUGH DOWNEV MONTPELIER
ALBION
HOLLISTER MALAD
GRASMERE OAKLEY ELBA META
THREE CREEK TON HOLBROOK PARIS
ALMO
IDAHO PUBLIC
UTILITIES COMMISSION
214116
RPS

Exhibit I
Metronet Terms and Conditions

BUSINESS TERMS AND CONDITIONS
Metronet (hereafter "Metronet", "we" or "us") and the customer identified on the Business Agreement
("BSA"), Advanced Services Agreement ("ASA"), or other services agreement ("SA") (hereafter
"Customer", "you" or "your") enter into this agreement whereby we will provide you those services listed
on the BSA, ASA, or SA, as applicable ("Fiber Services"').
Agreement. These terms and conditions, together with our tariff, our Acceptable Use and Privacy Policy
("AUPP"), the BSA, the ASA, the SA, Additional Terms of Service Addendum, Managed Wi-Fi Terms and
Conditions, Metronet Go Terms and Conditions, Bulk DISH TV Terms and Conditions, mFax Terms and
Conditions, any Statement of Work ("SOW"), any Letters of Authorization and any other written terms and
conditions that are attached to or are expressly incorporated into the BSA,ASA or SA that govern the Fiber
Services purchased by you (all such documents related to your Fiber Services are collectively, the
"Agreement"), form the entire agreement between Metronet and Customer regarding the Fiber Services.
Documents Available Online; Electronic Notices and Signatures. All documents that are a part of the
Agreement may be found on our website at https://www.metronet.com/, https://www.metronet.com/terms-
conditions, https://www.metronet.com/aup-privacy, https://www.metronet.com/regulatory and/or may be
obtained through our customer service department. By signing the ASA, BSA or SA, activating any of our
services, or using any of our services,you acknowledge that you have had an opportunity to read and review,
and agree to abide by, all of the terms and conditions of the Agreement including those posted on our website
referenced above.
You agree that we or third parties acting on our behalf may call or text you at any telephone number that you
provide to us or that we issue to you, and that we may do so for any purpose relating to your account and/or
the Fiber Services.You expressly consent to receive such calls and texts and agree that these calls and texts
are not unsolicited. You understand and acknowledge that these calls and texts may entail the use of an
automatic telephone dialing system and/or artificial or prerecorded messages. You also agree that we may
email you at any email address you provide to us or we issue to you. Although our emails and texts to you
may give you the ability to opt out, you may not be able to opt out of certain communications pertaining to
your account, including but not limited to certain communications regarding transactions, emergencies,fraud
or other violations of law, security issues, and harm caused to the network. Message and/or data rates may
apply.
You consent to the use of electronic signatures for agreement(s) with us and consent to receive all
agreements, terms and conditions, notices and disclosures we send to you online or through other
electronic means (e.g. email or text over your wireless number, charges may apply). You also consent to
and authorize us to act on your account (e.g. make billing changes, make changes to your Fiber Service
and the Equipment, add Fiber Services, cancel Fiber Services, make address changes, add authorized
contacts, etc.) using instructions given by you to us via telephone, text (charges may apply), email, or
other means. Also, your consent may be given by: clicking a box or using some other electronic means
indicating your acceptance, consent or acknowledgment; activating any of our services; or, using any of
our services. If your email, wireless number for texting, or other address for electronic communications
changes, please let us know promptly by contacting 1-877-407-3224 or at business-customer-
service metronetinc.com. The following hardware and software are required to access and retain the
electronic documents: Adobe Acrobat Reader software and a computer running the latest version of
Microsoft Internet Explorer or another compatible browser. These requirements may change from time to
time. If you experience difficulties accessing electronic documents, please contact us at 1-877-407-3224
or at Business-customer-service(c�metronetinc.com.
Term. This Agreement will be binding on you upon your execution of the BSA, ASA, or SA and the initial term
of the Fiber Services will continue after the date that all of your Fiber Services are first available to you for the
1 Fiber Services may be provided by Metro Fibernet,LLC, CMN-RUS, LLC,Jaguar Communications, LLC, Climax Telephone LLC,
CTS Telecommunications, LLC,Metronet Securitization Warehouse Borrower, LLC,Metronet DevCo Borrower, LLC,Vexus Fiber,
LLC.,Vexus Warehouse,LLC,Vexus Fiber Infrastructure, LLC,and/or their affiliates.
1
V081723

Term set forth in such BSA, ASA, or SA. If you purchase more than one Fiber Service from us, you agree that
we may turn up your Fiber Services in stages and that the initial term of all Fiber Services will continue after the
date that the last Fiber Service is first available to you for the Term set forth in such BSA, ASA, or SA. If you
purchase a Fiber Service involving Equipment provided to you for self-installation, your Fiber Service will be
considered available to you upon our delivery of the Equipment to you. Upon the expiration of the initial term,
the Agreement will automatically renew for additional one (1) year terms unless either party provides written
notice of its intention not to renew the Agreement at least thirty(30)days prior to the expiration of the then
current term. We reserve the right to terminate the Service (or any part thereof) at any time during
the initial term or thereafter in the event we cease to offer Fiber Service generally or to your location
upon thirty (30) days advance notice.
Early Termination Liability. Except for a termination expressly permitted without early termination charges
pursuant to these terms and conditions, and except as otherwise provided in this section, in the event you
terminate (or we terminate due to your breach)this Agreement or any Fiber Service prior to the expiration
of the then current term, we reserve the right to charge you, as liquidated damages and not as a penalty,
an amount equal to: (i) sixty percent (60%)of the monthly recurring fees for the terminated Fiber Services,
including the average monthly usage based fees, multiplied by the number of months and partial months
remaining on the then current term; (ii) any unpaid non-recurring and recurring fees associated with the
terminated Fiber Services; and, (iii) any recurring and non-recurring fees and costs we incur (or
have contracted to incur) from other suppliers in connection with the Fiber Services or
termination thereof. In the event Metronet must construct facilities or incur other costs in order to serve
your location and you terminate your contract before Metronet begins providing service, we reserve the
right to charge you, in lieu of the above, an amount equal to such costs.
Payment & Billing. All non-recurring fees will be due within thirty (30) days of the date of your invoice. With
the exception of non-recurring fees and usage-based charges, you will be billed monthly in advance for the
Fiber Services. Tax-like charges and other local, state or federally charged, imposed or authorized fees and
surcharges are not built into our rates,and therefore,will be included separately on your monthly bill.You agree
to pay all charges stated in your bill including any taxes and surcharges no later than thirty(30)days following
the invoice date without offset or demand. If you do not pay your bill in full by the due date, you may incur a
late payment fee equal to twenty-five dollars ($25.00) or the highest late payment fee allowed by law. The
unpaid portion of your bill will also incur interest, from the due date until paid, at three percent(3%) per month
or the highest rate allowed by law. We may also terminate or discontinue some or all of your Fiber Services if
we do not receive your payment by the due date. In the event that we disconnect your Fiber Services for
nonpayment, you may be required to pay a reconnection fee. If we incur expenses collecting any past due
amount from you, you agree to pay our collection expenses including, but not limited to, court costs, service
fees, collection fees, and attorneys' fees. It is our preference that you sign up for the automatic bank draft
payment method and that we provide invoices to you electronically. If you elect to receive a paper invoice,
you will incur a charge for each paper invoice.
Equipment. We may install equipment in and around your place of business. This equipment may include,
but is not limited to,a Network Interface Device("NID"), phones, switches, routers,set top boxes,gateways,
wi-fi extenders, remote controls and cabling (collectively the "Equipment"). Unless you purchase the
Equipment from us, the Equipment is the sole and legal property of Metronet and cannot be reused or
resold in any manner. You agree that you will not, transfer, sell or move any of the Equipment to another
location outside your place of business either temporarily or permanently. You are responsible for the care
and maintenance of the Equipment located at your place of business. You agree not to modify the
Equipment in any way. If any of the Equipment is damaged, modified, lost, destroyed, tampered with,
transferred, sold or stolen while in your possession, you will be responsible for the cost as determined by
Metronet of repair or replacement of the affected Equipment. When you cease being a customer or move
from your current location, you are responsible for returning the Equipment to us, with the exclusion of any
wiring or equipment located outside your place of business, and obtaining a signed return receipt from us.
Installation. You hereby authorize us and/or our contractors to enter your place of business during normal
business hours, or by appointment, to install, inspect, maintain, replace, or remove the Equipment. You also
2
V081723

grant us the right to enter onto property owned or controlled by you at all reasonable times, even if you are not
present, to install, inspect, maintain, replace or remove any of the Equipment located outside your place of
business. Unless we are grossly negligent or intentionally harm any persons or property, we will not be
responsible or liable for any damages caused by us while performing work on your property or in your place of
business. We are not responsible for the operation, maintenance, repair or compatibility of your television,
telephone,servers,computers, or any other device owned by you to which we establish a connection.You may
not install any device or equipment to our inside wiring or Equipment that will impair the integrity of our
Equipment or network.You agree that we will have no liability for any lost wages, lost revenue, and expenses
you may incur as a result of any present or future work to be performed by us or any appointment made to
perform present or future work. If you are not the owner of the premises upon which our Equipment or Fiber
Services are to be installed, you warrant that you have obtained the consent of the owner of the premises
for our representatives to enter or be on the premises for the purposes described in this Agreement. You
agree to indemnify, defend and hold harmless Metronet, its affiliates and their representatives from and
against any claims of the owner or manager of the premises arising out of the performance of this
Agreement. In the event that the owner or manager of the premises terminates Metronet's access to the
premises for any reason such that it can no longer provide Fiber Services to you, this Agreement and
Metronet's obligation to provide Fiber Services automatically terminates without further obligation or liability
to or by Metronet.You agree to mark for us the location of any private utilities or other underground facilities
on the premises (e.g. underground sprinklers, invisible fences) between the public rights of way and the
Collocation Space (defined below). In the event you do not perform the activities you need to perform to
allow Metronet to install or deliver services at any location (e.g. provide access to premises) we may (i)
continue with service installation to the extent practicable and invoice you for the services as if service was
delivered and activated, or (ii) discontinue service installation, terminate the order for service and charge
you the costs we have incurred prior to termination.
Collocation Space. To the extent that we need space in and around your place of business to provide you
Fiber Services, including, but not limited to, any necessary easements, licenses, permits and building
entrance rights required to connect our Equipment from the public right of way to your place of business
("Collocation Space"), you agree to provide us such Collocation Space and hereby grant us an irrevocable
license to use, occupy and maintain the Collocation Space until the Agreement is terminated. You also
agree to provide us with power sufficient for the operation of our Equipment. You will not charge us for the
Collocation Space or the power usage of our Equipment. Additionally, you hereby grant us a license to
access the Collocation Space on a 24 hour/7 day per week basis, subject to any reasonable rules and
regulations promulgated by you for the use and maintenance of the Collocation Space. We are not
responsible for any delays in provisioning the Fiber Services or interruptions to the Fiber Services caused
by your inability or failure to secure, maintain or give us access to the Collocation Space.
Limitation of Liability and Indemnification. CUSTOMER AGREES THAT ALL FIBER SERVICES ARE
PROVIDED BY METRONET ON AN"AS IS"AND"AS AVAILABLE"BASIS WITHOUT WARRANTIES OF ANY
KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE,
NONINFRINGEMENT OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, OR THAT SUCH SERVICES WILL BE ERROR-FREE. ALL SPEED AND
THROUGHPUT LEVELS FOR OUR INTERNET SERVICES STATED IN YOUR AGREEMENT ARE "UP
TO" LEVELS AND REPRESENT THE HIGHER END OF THE RANGES OF SPEED AND THROUGHPUT
YOU CAN EXPECT TO RECEIVE FROM OUR INTERNET SERVICE. BECAUSE THERE ARE MANY
FACTORS OUTSIDE OF OUR CONTROL, INCLUDING, BUT NOT LIMITED TO, YOUR COMPUTER
CONFIGURATION, THAT MAY AFFECT THE SPEED OF YOUR INTERNET SERVICE, WE DO NOT
WARRANTY THAT OUR INTERNET SERVICE WILL PERFORM AT ANY SPEEDS OR THROUGHPUT
LEVELS. METRONET MAKES NO WARRANTY THAT THE FIBER SERVICES WILL BE UNINTERRUPTED,
OR WILL SECURE CUSTOMER'S COMPUTER, TELEPHONE, SERVERS OR OTHER DEVICES FROM
THIRD-PARTY UNAUTHORIZED ACCESS OR MONITORING VIRUSES OR OTHER MALICIOUS
SOFTWARE. METRONET IS NOT LIABLE FOR THE INTERCEPTION, USE OR DISCLOSURE OF
CUSTOMER'S COMMUNICATIONS OR DATA AND IS NOT RESPONSIBLE FOR ANY FIREWALLS OR
OTHER PROTECTIVE SOFTWARE OR DEVICE. CUSTOMER IS SOLELY RESPONSIBLE FOR
PROTECTING THE SECRECY OF ITS USERNAMES AND PASSWORDS. CUSTOMER IS
3
V081723

RESPONSIBLE FOR ALL USE OF THE FIBER SERVICES WHETHER AUTHORIZED OR
UNAUTHORIZED. NO INFORMATION OR ADVICE OBTAINED BY YOU FROM US OR THROUGH THE
FIBER SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
CUSTOMER AGREES THAT ALL USE OF THE FIBER SERVICES ARE AT CUSTOMER'S SOLE RISK AND
CUSTOMER EXPRESSLY ACKNOWLEDGES AND ACCEPTS THE FIBER SERVICES KNOWING THAT
SUCH SERVICES ARE SUBJECT TO INTERRUPTION FROM POWER OUTAGES, POWER SURGES AND
EQUIPMENT FAILURES. IN NO EVENT WILL METRONET, ITS AFFILIATES, OR PARENT COMPANY BE
LIABLE FOR LOST SALES OR BUSINESS,LOST DATA,BUSINESS INTERRUPTION,LOSS OF GOODWILL,
COSTS OF COVER OR REPLACEMENT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES, WHETHER OR NOT THERE IS NEGLIGENCE ON THE PART OF METRONET AND
WHETHER OR NOT METRONET HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES.
UNDER ANY LEGAL THEORY,ARISING OUT OF OR IN CONNECTION WITH THE INSTALLATION, REPAIR,
REPLACEMENT, REMOVAL OF METRONET'S EQUIPMENT, THE USE OR INABILITY TO USE THE FIBER
SERVICES, OR THE USE OR INABILITY TO USE ANY THIRD-PARTY SERVICES INCLUDING, BUT NOT
LIMITED TO, E911 SERVICE AND SECURITY MONITORING, IN NO EVENT WILL METRONET'S LIABILITY
EXCEED THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE FIBER SERVICES DURING THE
THREE (3) MONTHS PRIOR TO THE DATE THE EVENT GIVING RISE TO THE LIABILITY OCCURS.
CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS METRONET, ITS AFFILIATES
AND PARENT COMPANY, FROM AND AGAINST ANY AND ALL CLAIMS AND EXPENSES, INCLUDING
REASONABLE ATTORNEYS' FEES,ARISING OUT OF OR RELATED IN ANY WAY TO THE USE OF THE
FIBER SERVICES BY CUSTOMER OR OTHERWISE ARISING OUT OF CUSTOMER'S BREACH OF
ANY MATERIAL TERM OF THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF CERTAIN LIABILITIES, WHICH MEANS
THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE JURISDICTIONS,
METRONET'S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Adjustments. Subject to applicable law, for regulatory reasons or vendor changes which adversely affect
the cost or ability of providing the Fiber Services, we may increase the rates charged to you, delete or
modify the Fiber Services provided hereunder, or pass through to you all or a portion of any charge or
surcharge directly or indirectly related to such regulatory activity or vendor changes. We will notify you if
we initiate any of the foregoing changes. If the proposed changes considerably increase the price of the
Fiber Services or your duties and obligations under the Agreement, you may terminate the applicable Fiber
Service with no further liability by delivering written notice to us no later than thirty (30) day following the
date we notify you of the change. Your continued use of the Fiber Services after the expiration of such thirty
(30) day period will be deemed consent to any such changes.
End User Authorizations; End User's Use. To ensure compliance with certain legal and regulatory
requirements, if you are purchasing the Fiber Services on a bulk basis for use by your tenants, residents,
guests or other end user(the"End Users"),we may,or we may require you to,obtain a"Letter of Authorization"
or other agreement with special terms and conditions ("LOA")from your End Users. The execution of an LOA
shall not relieve your duties or obligations under the Agreement or act as a limitation on our rights or remedies
under the Agreement. If we request and you fail to obtain an LOA from any End User, you shall indemnify,
defend and hold us harmless for any loss, cost or damage we may incur as a result of not having the LOA in
place. You agree to promptly forward all LOAs to us throughout the term of this Agreement. Metronet reserves
the right to limit or restrict your or an End User's access to a Fiber Service in case of abuse, illegal activity or
activity that may harm or detrimentally affect Metronet's network. Prior to restricting a Fiber Service, Metronet
will endeavor to provide Customer with prior notice. If you are an End User of Fiber Services purchased on
a bulk basis(e.g. purchased by your landlord for your use)and you purchase additional Fiber Services directly
from us ("Direct Services"), and your landlord terminates the Fiber Services purchased on a bulk basis, not
only will we terminate the Fiber Services on a bulk basis, but also we may be required to and we reserve the
right to terminate your Direct Services.
Reset Requirement of Set Top Boxes. If you are purchasing Fiber Services on a bulk basis and providing
Fiber Services to End Users,you acknowledge and agree that unless the set top boxes are reset to the default
settings, certain activities of, information provided by, and/or content accessed by your End Users in
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connection with its use of Fiber Services may be reviewable,accessible and usable by subsequent End Users
that are provided with access to such set top boxes. You acknowledge and agree that you shall be solely
responsible for resetting any set top boxes used by your End Users to their default settings and Metronet shall
have no obligations to reset any set top boxes. If the Fiber Services provided to you enables your End Users
to access certain content upon the provision of personal information (e.g. Netflix, YouTube, Hulu, etc.),
including, but not limited to, by way of providing login information such as username and/or passwords, then
any set top boxes to which such End Users had access shall be reset by your to its default settings prior to
the time that another End User is provided access thereto by you. You acknowledge and agree that Metronet
shall not liable for any failure by you to reset any set top boxes and you shall indemnify, defend and hold
harmless Metronet from any and all claims, losses, damages, fines, penalties, costs, and expenses that
Metronet may incur, including any such losses, damages, fines, penalties, costs and/or expenses that
Metronet may incur in any action brought by or on behalf of a third-party(including, but not limited to, any End
User), arising out of, or relating to your failure to reset any set top boxes used by, or made available to, an
End User.
Third-Party Services or Equipment; Off-Net Services. If you decide to enable, access or use services
provided by you or a provider other than Metronet ("Third-Party Services"), your access and use of such
Third-Party Services are governed solely by the terms and conditions of such Third-Party Services, and we
do not endorse, are not responsible or liable for, and make no representations as to any aspect of such
Third-Party Services, including,without limitation,their content or the manner in which they handle, protect,
manage or process data or any interaction between you and the provider of such Third-Party Services. We
cannot guarantee the compatibility of such Third-Party Services with our Fiber Services. We also cannot
guarantee the continued availability of such Third-Party Services features, and may cease enabling access
to them without entitling you to any prior notice or refund, credit, or other compensation, if,for example and
without limitation, the provider of a Third-Party Service ceases to make the Third-Party Service available
for interoperation with the corresponding Fiber Service in a manner acceptable to us. If you use Third-
Party Services or equipment supplied by you or a provider other than Metronet ("Third-Party
Equipment') for any purpose in connection with the Fiber Service, we are not responsible for the
performance of the Third-Party Services or Third-Party Equipment, their compatibility with our
Fiber Services or equipment, or the quality of the resulting service, and you may be charged a
fee for any service that we provide related to such Third-Party Services or Third-Party Equipment.
Furthermore, Metronet will not be liable or responsible for any integration, installation, testing,
troubleshooting, repair, support, or maintenance regarding Third-Party Services or Third-Party
Equipment. You agree to have a capable vendor or other capable person available if needed in
connection with our Fiber Service installation, maintenance and delivery. If you are utilizing a
Third-Party Service or Third-Party Equipment, you agree to indemnify, defend and hold harmless
Metronet from and against any losses, damages or claims associated with the Third-Party Service
or Third-Party Equipment. We can disallow your continued use of the Third-Party Service or Third-
Party Equipment in the event of alleged unlawful or inappropriate conduct or if your use of them
poses a threat to our network; if this results in termination of your Fiber Service, you will be
responsible for early termination liability. If we decide to use another service provider to provide
all, or a portion of, the Fiber Services we provide to you ("Off-Net Services"), then such Off-Net
Services are offered subject to the initial and continued availability of such Off-Net Services.
Metronet will work with the Off-Net Services provider so it can install, test, troubleshoot, repair,
support, and maintain such Off-Net Services and you agree to cooperate with Metronet in working
with Off-Net Services providers. We, in our sole discretion, may adjust rates, disconnect or cancel
Fiber Service, if we are unable to obtain or maintain such Off-Net Services at rates and on terms
acceptable to us.
Dispute resolution; Governing Law; Arbitration.This Agreement is deemed to have been executed and
delivered within the State of Indiana, and the rights and obligations of the parties hereunder shall be
construed and enforced in accordance with, and governed by, the laws of the State of Indiana, without
regard to the conflicts of law principles thereof. In the event of any dispute between the parties, before
initiating any legal action or arbitration other than actions to collect past due amounts from you, a party will
provide the other party thirty (30) days written notice and meet and confer with the other party in a good
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faith effort to resolve the dispute. Any claim or controversy arising out of or related to this Agreement
(including the issues of arbitrability of any such claim or controversy)shall be resolved individually, without
any resort to any form of class action. Regardless of any statute or law to the contrary, any claim or cause
of action arising out of or related to the Agreement or the Fiber Services must be brought within one (1)
year after such claim or cause of action arose or be forever barred. At Metronet's sole option, such claim
may be resolved by binding arbitration, in which case the arbitration will be final, binding, and non-
appealable, and conducted by the American Arbitration Association ("AAA"), pursuant to the American
Arbitration Association Commercial Arbitration Rules and Mediation Procedures ("AAA Rules"). All
arbitration shall take place before a single arbitrator selected pursuant to the AAA Rules, in Evansville,
Indiana. The costs of the arbitration including, among other things, any administration fee, the arbitrator's
fee, and costs for the use of facilities during the hearings, shall be borne equally by the parties to the
arbitration. The arbitrator shall not have any power to alter, amend, modify or change any of the terms of
this Agreement nor to grant any remedy which is either prohibited by the terms of this Agreement, or not
available in a court of law. Ajudgment on the award rendered by the arbitrator may be entered in any court
having jurisdiction thereover. The parties hereto agree that, notwithstanding the provisions of this section,
Metronet shall have the right to obtain injunctive or other equitable relief through an action in court. The
parties further agree that venue and jurisdiction over any litigation, motion to compel arbitration or to confirm
an arbitration award shall lie exclusively with the courts (state or federal) located in and having jurisdiction
over Evansville, Indiana, and hereby submit to the jurisdiction thereof.
Changes to Terms and Conditions. Subject to applicable law and the provisions in the "Adjustments"
section of this Agreement, we reserve the right to change these terms and conditions and the terms and
conditions of the documents forming this Agreement, at any time without prior notice to you by amending
the online version posted on our website. Any such changes will be effective upon posting of the revised
terms on our website.
IP Addresses. Unless otherwise specified, Metronet's internet service is provided via dynamic Internet
Protocol ("IP")version 4 addresses. Upon your request, in our sole discretion, we may assign one or more
static IP version 4 or IP version 6 addresses to you ("Static IP Addresses"). If we make any such
assignment, then you represent and warrant that: you are utilizing at least 80% of all Static IP Addresses
currently assigned to you (from all internet service providers); for each individual Static IP Address
assignment you have obtained, you are utilizing at least 50% of the IP addresses included in that
assignment; and, you will utilize at least 80% of all Static IP Addresses assigned to you by us within 12
months of the assignment. All IP addresses are the property of Metronet and non-portable. You may not
assign, lease, sell, or otherwise encumber Metronet's IP addresses. We reserve the right to change an IP
address at any time for any reason. There is no guarantee an assigned IP address will be globally routable.
General. This Agreement represents the entire understanding and agreement between Metronet and
Customer with respect to the Fiber Services and supersedes all prior agreements with respect to the Fiber
Services, whether written or oral. No alterations or changes may be made to the Agreement, pricing
schedules or any other document regarding any services provided by us except with the written approval
of an officer of Metronet. Except for the one-year limitation set forth in the "Dispute Resolution; Governing
Law; Arbitration" section of these terms and conditions, no failure on the part of either party to exercise,
and no delay in exercising, any right or remedy hereunder will operate as a waiver thereof. Except as
otherwise expressly set forth in this Agreement, any exercise of any right or remedy hereunder shall not
preclude any other or further exercise thereof or the exercise of any other right of remedy granted hereby
or by law. Metronet may assign this Agreement without your consent, but you may not assign the Agreement
without our prior written consent. The Agreement, a legally binding contract between Metronet and
Customer, binds and inures to the benefit of their respective principals, successors and permitted assigns.
The format, words and phrases used in this Agreement will have the meaning generally understood in the
communications Industry. This Agreement will be construed in accordance with its fair meaning and not
against the drafting party. If a court, arbitrator or similar body determines that a portion of the Agreement is
invalid or unenforceable, the remaining portion of the Agreement will remain in full force and effect. The
invalid or unenforceable portion should be interpreted as closely as possible (consistent with applicable
law) so as to reflect the intention of the original. The following sections of these terms and conditions will
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survive the expiration or termination of the Agreement: sections titled"Early Termination Liability,""Payment
and Billing," "Equipment," "Installation," "Limitation of Liability and Indemnification," End User
Authorizations; End User's Use," "Reset Requirement of Set Top Boxes," "Third-Party Services and
Equipment; Off-Net Services," "Dispute Resolution, Governing Law and Arbitration," "IP Addresses," and
"General."
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Additional Terms of Service Addendum(Business)
All defined terms hereunder that are not specifically defined below shall have the same meaning ascribed to them as in your Agreement.
1. Purpose.The purpose of this Addendum is to specify in detail the additional terms and conditions that apply to the Fiber Services.These additional terms of service
are part of the Agreement between us so please read them carefully.In the future,if you order additional Fiber Services from us,as they become available,you
may be required to execute separate terms and conditions for such services.
2. Suspension of Services. hi the event that we reasonably believe that you are using the Fiber Services for any detrimental or unlawful purpose or in contravention
with the terms and provisions of the Agreement,without limiting any of our legal remedies,we may immediately discontinue one or all of your Fiber Services without
notice to you or liability.Upon such occurrence any prepaid fees will be forfeited by you.Revocation of service does not relieve you of the obligation to pay any
amount due and owing as of the date of termination.
3. Additional Video Service Terms and Conditions.To the extent that you receive any video services from us you agree to the following terms and
conditions:
a. All video content provided by us is subject to copyright protection and you are not authorized to copy and distribute for sale,or to retransmit any such content.
You may also not charge admission for the viewing of our video service.Notwithstanding the foregoing,to the extent permitted by law,you may make personal
recordings of video content for your personal use only.
b. Other than a standard industry recording device(e.g.a DVR or VCR),you may not install or attach any device to our Equipment that can record and store our
video content including,but not limited to,an external computer hard drive.If you have any questions about whether a device is authorized,you are encouraged to
call us for clarification.
C. If you,or somebody at your residence,order pay-per-view programming from us,you will be obligated to pay for such programming.We recommend that you
utilize an access code for ordering pay-per-view programming to prevent accidental and unauthorized orders. If you have questions about how to program an
access code please refer to our equipment guide or contact us.
d. Ohio Customer Service Standards:Pursuant to Ohio Revised Code 1332.26(D),we shall meet all of the following customer service standards with respect to
Services provided to our Ohio video customers:(i)we shall restore video service within seventy-two hours after you report a service interruption or other problem
if the cause was not a natural disaster;(ii)Upon a report by you of a service interruption and if the interruption is caused by us and lasts for more than four hours
in a given day,we shall give you a credit in the amount of the cost of each such days video service as would be billed to you;(iii)Upon a report by you of a
service interruption and if the interruption is not caused by us and lasts for more than twenty-four consecutive hours,we shall give you,for each hour of service
interruption,a credit in the amount of the cost of per hour video service as would be billed to you;(iv)We shall give you at least thirty days'advance,written
notice before removing a channel from our video service,but no such notice is required if we must remove the channel because of circumstances beyond our
control;(v)We shall give you at least ten days'advance,written notice of a disconnection of all or part of your video service,except if any of the following apply:
(a)Disconnection has been requested by you;(b)Disconnection is necessary to prevent theft of video service;(c)Disconnection is necessary to prevent the use
of video service through fraud;(d)Disconnection is necessary to reduce or prevent signal leakage as described in 47 C.F.R.76.611;(vi)We shall not establish a
due date earlier than fourteen days after a video service bill is issued;(vii)We shall not disconnect all or part of your video service for failure of you to pay any
amount of its video service bill,until the amount is at least fourteen days past due;(viii)We shall give you at least thirty days'advance,written notice before
instituting an increase in video service rates.
4. High Speed Internet Services.To the extent you receive high speed Intemet service from us;you agree to abide the following terms and conditions.These terms
and conditions supersede all other High Speed Internet Service terms and conditions in the Agreement.
a. As a part of our Internet service,we may provide you with access to free software downloads for things like virus protection,spam filtering and pop up blockers.
So long as you are our customer, you have a limited license to use such software for your personal use only. You are prohibited from reverse engineering,
copying,or otherwise modifying any of the software code.hi the event you cancel your high speed Internet service with us,you agree to stop using such software
and destroy any copies of the software you have made on your computer or otherwise.
b. You understand that all speed and throughout levels for our hmtemet services stated in your Agreement are"up to"levels and represent the higher end of the ranges of
speed and throughput you can expect to receive from our Internet service.Because there are many factors outside of our control,including,but not limited to,your
computer configuration,that may affect the speed of your Internet service,we do not guarantee that our hmtemet service will perform at any speeds or throughput levels.
C. If,in our sole judgment,you are uploading and/or downloading a significant amount of data,we reserve the right to impose a reasonable usage based charge
and/or change your subscription to a higher Internet service package as a condition of continuing service with us.
d. We have promulgated Acceptable User and Privacy Policy Guidelines("AUPP")to govern the use of our Internet services,which are hereby incorporated by
reference and made a part of the Agreement.You agree to read and abide by our AUPP.A copy of the AUPP is available on our web page or,if you call our
customer service department,we will mail a copy of the AUPP to you.
e. You understand and acknowledge that we reserve the right to restrict any content or services that may otherwise be available through your Internet connection
if we determine,in our sole judgment,that:(i)such content is illegal;or(ii)our network or business is put at risk by such content.
5. Additional Phone Service Terms and Conditions.To the extent you receive phone service from us;you agree to abide the following terms and conditions.These
terms and conditions are in addition to all other phone service terms and conditions in the Agreement.
a. You may not use the phone service for any of the following: (i) autodialing or continuous or excessive call forwarding; (ii) fax broadcast or fax blasting;
(iii) telemarketing including,without limitation,polling,political solicitation,or charitable solicitation; (iv)unlawful activities; (v)abusive conduct including,
without limitation,threatening,harassing or fraudulent behavior; or(vi)any purpose that threatens the safety, security or use of our network or our business
including,but not limited to,excessive usage.You may not resell our phone service or equipment. If,in our sole and reasonable judgment,you are excessively
using any of our phone service features or packages,including but not limited to unlimited long distance,we reserve the right to require you to subscribe to a
higher level phone service package as a requirement of continuing your phone service with us.You agree any applicable long distance rates will be calculated
based upon the telephone numbers of the calling and called parties and not necessarily the current physical locations of the calling and called parties.
b. Special Provisions Regarding E911 and Other Emergency Services. YOUR VOICE SERVICES INCLUDE 911/ENHANCED 911 (E911)FUNCTIONALITY
THAT MAY DIFFER FROM THE 911/E911 FUNCTIONALITY FURNISHED BY OTHER PROVIDERS. CAREFULLY READ THE INFORMATION
BELOW. YOU ACKNOWLEDGE AND ACCEPT ANY LIMITATIONS OF 911/E911 USING THE COMPANY'S VOICE SERVICES.YOU AGREE TO
ADVISE ALL PERSONS WHO MAY HAVE OCCASION TO PLACE CALLS OVER OUR VOICE SERVICES OF THESE LIMITATIONS.You acknowledge
that your services are electrically powered and that your voice services, including the ability to access 911/E91I emergency services and building security
and medical monitoring services may not operate in the event of an electrical power outage or if your broadband cable connection is disrupted or not operating.
The location and address associated with your voice services will be the address identified on the initial service order. You acknowledge that under the terms of
this agreement,you are not permitted to move the Company's Equipment(including phones used for the voice services we provide)from the location in which it
has been installed. If you do so,you do so in violation of this Agreement and at your own risk.Furthermore,if you move your phone or other Equipment to an
address different than that identified on the service order,calls from you to 911 will appear to 911 emergency service operations to be coming from the address
identified on the service order and not the new address. We utilize telephone numbers that are assigned in accordance with industry guidelines and are used,in our
view,in compliance with applicable law or our processes and procedures.You understand that 911/E91 I may not function if voice services are interrupted for
any reason, including but not limited to failure of Company Equipment, a power outage, failure of the Company's network or facilities, network congestion,
or suspension or disconnection of your services because of nonpayment.FOR HPBX OR OTHER MULTILINE TELEPHONE SYSTEM CUSTOMERS:You are
responsible for reporting and updating your Dispatchable Location information which will be the Registered Location unless moved. Dispatchable Location information
may be updated either by contacting us or by utilizing the MetroNet E911 Management Tool.Updates may take 1-2 business days to process.Updates may only be
made or requested by Authorized Users.
c. You understand that our phone service may be provided under the authority of a telephone tariff filed with your State's Public Utility Commission.Our tariff which
contains additional terms and conditions regarding your phone service is hereby incorporated in the Agreement by reference.
d. Transfer of Telephone Numbers:You may transfer your phone number(s)to or from us if the other service provider agrees to release or accept the transfer;
performs the transfer without delay and without imposing non-industry-standard charges;you request the phone number transfer when you place your order for
service;and the transfer of your phone number(s)does not,in our view,violate applicable law or our processes and procedures.
6. Cooperation with Law Enforcement. If, in our sole and reasonable judgment, we believe you are using any of our Fiber Services for an illegal purpose,
you acknowledge and agree that we may provide information about your usage to proper legal authorities for investigation and prosecution.You also agree that
we may forward information about you and your use of the Fiber Services in response to law enforcement requests, subpoenas, court orders or similar
requests when we reasonably determine that the disclosure of such information is appropriate and warranted under the circumstances.
7. Additional Inside Wire and Maintenance Terms and Conditions.If you signed up for our Inside Wire and Maintenance Plan(the"Plan"),you agree to the following
terms and conditions:

a. Fiber Service.For avoidance of doubt,the Plan is a Fiber Service for purposes of the Agreement.
b. Description.You are normally responsible for maintaining any inside wiring installed within your premises.The purpose of the Plan is to provide you
protection against damage to the wiring and jacks we install on your behalf subject to the limitations set forth in these terms and conditions.
C. Coverage.When you call us to report trouble with a Fiber Service,we will test to determine the origin of the problem.If we determine that the problem is coming
from the inside wiring we installed within your premises,subject to the limitations in these terms and conditions,we will repair or replace the defective wiring
and/or jacks at no cost to you.If we determine that the problem is coming from any other source within your premises including,but not limited to,your equipment
or wiring you installed,we reserve the right to charge you for any work we perform on your behalf to fix the problem.
d. Exceptions to Coverage.The following are excluded and not a part of the Plan:(i)any damage caused by an"Act of God"(earthquake,flood,acts of war,
fire,lightning,wind or fire);(ii)gross or intentional damage caused by you to the inside wiring;(iii)damage to our Equipment;(iv)any wiring you install;(v)
repair or replacement of any of your equipment;(vi)repair or replacement of wires or jacks that we cannot access;(vii)any wiring issues that existed prior
to the date we installed the Fiber Services at your premises;(viii)problems occurring in any horizontal or vertical risers owned by another party.
8. Additional Set Top Maintenance Plan Terms and Conditions.If you signed up for our Set Top Maintenance Plan(the"Set Top Plan"),you agree to the following terms
and conditions:
a. Fiber Service.For avoidance of doubt,the Set Top Plan is a Fiber Service for purposes of the Agreement.
b. Description. Per your Agreement with us, you are normally responsible for any damage caused to a set top box or DVR unit we provide to you while in
your possession regardless of cause.The purpose of the Set Top Plan is to provide you protection against any accidental damage caused to a set top box or DVR.
C. Coverage. If you experience an issue with your DVR or set top box,you will bring that Equipment in to our store location. We will examine the Equipment
and determine the cause of issue.If we determine the issue was caused,in our reasonable estimation,by normal wear and tear,a manufacturing or software defect,
or by an accident,we will replace the set top box or DVR at no charge to you.
d. Exceptions to Coverage.The following are excluded and not a part of the Set Top Plan:(i)any intentional damage to the Equipment;(ii)any damage caused by
misuse or gross neglect(more than three claims in a 12 month period will be considered to be misuse);(iii)theft of the Equipment;(iv)damage caused to any of
your other equipment.
9. Business Managed Router Plan Terms and Conditions.If you signed up for our Business Managed Router Plan(the"BMRP"),you agree to the following terms
and conditions:
a. Fiber Service and Equipment.For avoidance of doubt,the BMRP is a Fiber Service for purposes of the Agreement.The Business Managed Router is Equipment
owned by Metronet for purposes of the Agreement,and upon termination of the BMRP,must be returned to Metronet in good condition,reasonable wear and tear
excepted.
b. Description. You are normally responsible for purchasing and maintaining the router you use in connection with the Fiber Services. Subject to the limitations set
forth in these terms and conditions,under the BMRP,we will:install a router;install cable from the optical network terminal(ONT)to the router(installation of
cable from the router to equipment or devices is not included);provide Wi-Fi and guest Wi-Fi passwords;assist in connecting up to 20 compatible Wi-Fi devices
and up to 4 hardwired devices to the router(reconfiguration of devices is not included);provide training on basic router troubleshooting;provide on-going remote
router support,and if determined by Metronet to be necessary,provide on-site router support during normal business hours. On-site support is subject to
scheduling and availability;if scheduled outside of normal business hours,additional charges may apply.
C. Coverage.When you call us to report trouble with a Business Managed Router,we will determine the origin of the problem.If we determine that the problem is
coming from the Business Managed Router we own and installed within your premises,subject to the limitations in these terms and conditions,we will repair or
replace the defective Business Managed Router at no cost to you.If we determine that the problem is coming from any other source including,but not limited to,your
equipment,devices or wiring you installed,we reserve the right to charge you for any work we perform on your behalf to fix the problem.Metronet will assist you
free of charge at your request:with basic ongoing Business Managed Router maintenance;in adding new compatible Wi-Fi or hardwired devices to the Business
Managed Router(computers only,networked scanners,printers,etc.are not covered;assistance connecting devices to any guest network not included);and,in re-
setting passwords.
d. Exceptions to Coverage.The following are excluded and not a part of the BMRP:(i)maintenance,support,repair or replacement arising out of or caused by an"Act
of God"(earthquake,flood,acts of war,fire,lightning,wind or fire);(ii)maintenance,support,repair or replacement arising out of or caused by your gross
negligence or intentional misconduct;(iii)maintenance,support,repair or replacement of any wiring(other than wiring or cable between the ONT and the Business
Managed Router);(iv)theft of the Business Managed Router(v)maintenance,support,repair or replacement of any of your property(including switches and jacks),
equipment or devices;(vi)maintenance,support,repair or replacement arising out of or caused by your property,equipment or devices;(vii)maintenance,support,
repair or replacement not directly associated with the Business Managed Router.Wi-Fi networks have security weaknesses,are susceptible to attacks that can
compromise your information and are not guaranteed to be secure.You hereby acknowledge the risks and assume all responsibility for them.We disclaim all liability
for security-related risks and incidents of every nature and kind.
METRONET
THE POWER OF FIBER