20250203Comment_1.pdf

The following comment was submitted via PUCWeb:
Name:Jim Dobrzynski
Submission Time: Feb 3 202S 4:56PM
Email: jim [e-mail]
Telephone: [phone]
Address: 3618 E Nature Heights Lane
Coeur D Alene, ID 83814
Name of Utility Company: Syringa Water Inc
Case ID: SWI-W-24-02
Comment: "We are new home owners in this Syringa Grove who is being served by Syringa Water Inc
and would like to make a few comments regarding this case. First based on the new rates a homeowner
could be penalized and pay higher rates based on when the water company read the meter and defines
what a month is. It would make sense that their is a definition of how many days are in a month like 30.5
or 31 and when the meter is read they would take the total water used and divide by days since last
reading and then multiply by the required days of the month.This would be more accurate and not have
a homeowner pay a higher rate for the water company not reading the meter on time.Also like during
the winter when they do not read the meter and wait to spring this approach would ensure an accurate
bill. In addition, if they have an access issue with reading a meter they should place a note on the
homeowners door sting the issue with a number to call so a meeting can be had to review their concern
and allow the property owner to address the issue and not find out until a bill arrives and get a bill based
on no reading of the meter. Both the homeowner and water company need to work together. "
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