20240924CAP to Staff 65 Attachment - Company Billing Error Resolution Plan.pdf

40
C PNW
Water
Corp.
Rate Case: CAP-W-24-01
Company Billing Error Resolution Plan
During the course of the Capitol Water Corporations current rate case, an error in the Company's
computer billing system was discovered. The total overbilling, including amounts billed for the
Purchase Power Cost Adjustment ("PPCA") and the City of Boise Franchise Fee ("Franchise
Fee"), is $30,150.97, and the total underbilling with the PPCA and Franchise Fee is $636.64.
The Company corrected the billing error beginning with the July 2024 customer bills.
The Company proposes the following resolution to these errors.
1. The Company proposes, upon Commission approval, to make an immediate credit to
current customer accounts for the full amount owed, including PPCA charges and
Franchise Fees billed during the period January 1, 2022, through June 30, 2024.
Overbilled customers will be sent notice of the computation error and the amount of
credit they will receive.
2. The company will provide an option to the current consumers to request a refund check if
the credit is over $100.00 or accept a full credit. The refund check would be for the
amount over $100. Please note: The largest refund customer will use up their full credit
in 3 to 4 months, based on their average bill amount. Most customers will use up their
credit in less than 3 billing periods.
3. Customers no longer taking service from the Company who are owed a refund for the
above-mentioned period will be sent a refund check. The Company proposes to exercise
due diligence in locating these customers and issuing them refund checks. In the event
the customer cannot be located within one year, the Company will file the appropriate
forms with the Unclaimed Property Office within the State Treasurer's Office.
Company Billing Error Resolution Plan
Commission Staff Production Request 65
Case No. CAP-W-24-01

4. If a former customer had a past due account with the Company at the time they ceased to
be a customer, the Company will reduce the refund by the amount of the past due
account and make the appropriate entry to Account 67000—Uncollectible Accounts.
5. The Company does not intend to collect the underbilling of$636.64, incurred from
January 1, 2024, through June 30, 2024. Those customers that were underbilled will not
be charged and will not be sent retroactive statements as we do not have the capability
with our current software program.
Company Billing Error Resolution Plan
Commission Staff Production Request 65
Case No. CAP-W-24-01