20240924CAP to Staff 67 Attachment - Over Billed Customer Notification Letter 2024.pdf

Capitol
Water
Corp. e
December XX, 2024
Regarding: Over Billing of Account
Dear XXXXXX,
It was recently discovered through audit that your account at Capitol Water Corporation was over
billed due to an error in our billing software.
We have credited your account with the amount we have overbilled. This amount is
$ and will be shown as a credit on your next billing statement. The credit covers January
1, 2022, through June 30, 2024. If you were not a customer for the entire period, your credit will
reflect the billing periods where you were a customer.
You can request a refund of any amount over$100.00 by writing a request for a refund and
providing it to the following address.
Capitol Water Corporation
2626 Eldorado Street
Boise,Idaho 83704
If you have any questions,please contact our office at [phone].
PLEASE NOTE: Due to accounting requirements, requests must be made in writing and cannot
be requested over the phone.
We apologize for this error and any issues it may cause. To prevent this from happening again,
Capitol Water Corporation has recently ordered a new billing software program that will
eliminate these types of errors in the future.
Thank you for your understanding.
Capitol Water Corporation
Over Billed Customer Notification Letter 2024
Commission Staff Production Request 67
Case No. CAP-W-24-01