20240916AVU to Staff 6 - Attachment B.pdf

1100081 Dir Energy Efficiency
1
Completed by HR
AVISTA CORP. FLSA Status: Exempt
Prepared By: Angela Mariani
POSITION PROFILE Authorized By: Kevin Christie
Compensation Review: Christa Boone
Date: April 2023 Market Level: 14

Position Title: Director, Energy Efficiency
Department/LOB: Customer Solutions

Summary: (Describe why this position exists.)
Formulates, directs and implements the strategy, business plan, roadmap and ongoing operations of Energy Efficiency
and the Avista portfolio of Products & Services and Customer Technology Solutions. Develops policy, planning and analysis for the basis of Avista’s annual energy efficiency conservation targets and initiatives, supporting the evolving
needs of our customers and ensuring a positive customer experience. Consistently tracks and assesses progress of energy efficiency programs in relation to mandated metrics (I-937, CEIP) and executes on strategies to ensure cost
recovery and avoid regulatory penalties. Provides strategy for the Energy Efficiency team and partners with the Account Executive team relative to Avista’s corporate initiatives while cost-effectively meeting mandated energy savings goals and coordinating the technical and market trends to maximize the value and efficacy of our energy efficiency programs.
Directs all strategic aspects of Products & Services and Customer Facing Technology which includes, metering, billing, and communication (web, mobile, and voice) with the goal of improving customer engagement, experience and loyalty as
well as improving employee experience. This role is responsible for ensuring Avista’s product offerings are on the forefront of technological innovation, synthesizing information including market trends, technology innovation, competitor business models, regulatory requirements and customer expectations in order to identify opportunities and threats that will inform products and services and customer technology strategy, ultimately providing our customers choice that will benefit
their individual circumstances.

Principal Accountabilities: (List the 5-7 major results or outcomes of this position.)
1. Guides the development of energy efficiency savings strategic direction in accordance with state-mandated energy savings targets. Develops and ensures compliance of energy efficiency annual and biennial business plans. Oversees the evaluation, measurement and verification of claimed energy savings through the execution of audits and analysis to attain cost recovery.
2. Ensures all energy efficiency objectives are met and provides oversight of the multi-million-dollar budget in a manner that promotes efficiency and cost effectiveness, quality delivery of energy efficiency services, customer satisfaction and loyalty and employee development.
3. Develops new strategies to promote expansion of Avista Utilities’ energy efficiency programs. Directs business analysis to understand trends, anticipate future needs, and determine market opportunities to cost-effectively grow our energy efficiency programs, drive customer participation, and increase customer satisfaction.
4. Serves as a liaison with commission staff, commission counsel, public counsel and other utilities’ personnel. May represents the company before public utility commissions, legislative bodies and external stakeholders, on the results and progress of energy efficiency initiatives to assure cost-recovery and support for new and existing program offerings. Advise company on state mandated and energy efficiency policy and implementation expectations relative to operational results and penalty exposure.
5. Directs the development of the products and services and customer technology strategic direction with the Product and Service and Customer Technology teams as well as other stakeholders. Develop and maintain an effective and appropriate roadmap and pipeline of offerings in all product life cycle stages. Ensure that all products and services and customer technology initiatives are evaluated based upon defined metrics. 6. Develops and leads overall employee performance, productivity, and development within the energy efficiency, products and services and customer technology teams to meet the company’s strategic goals while managing multiple simultaneous activities in a quickly changing environment. Continually evaluate tactics and plans for resource optimization within the teams to meet changing conditions and operational results while maximizing the utilization of team member’s strengths. Manage department’s operation, maintenance, general and administrative budget to make a positive impact on the business unit’s financial, operational, and organizational objectives. 7. Collaborate with others across the company to improve the organizational capability to develop and successfully manage products and services and customer technology. This includes customer segmentation management and utilization, marketing and sales abilities, use of data analytics, and deeper understanding of customer’s expectations and desires
1100081 Dir Energy Efficiency
2
8. Proactively identify and act upon challenges and barriers that inhibit progress of individual programs as well as the larger strategy and goals. Utilize competitive analysis, customer input and feedback, data analytics, and business trends to analyze potential new markets for products or services and customer technology that may enhance the customer experience and/or increase revenue opportunities.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Minimum Requirements: (List the minimum education and/or experience necessary to fulfill the responsibilities
of this position. Include licenses or certificates required.)
• Requires a bachelor’s degree in Business, Accounting, Finance, Marketing or a related field.
• 10 years of related experience is required.
• An advanced degree, such as an MBA is preferred.
• 3 years of leadership experience is preferred.
• Expert knowledge and understanding of energy efficiency and public policy strategy development.
• Knowledge and experience with the development of products and services and customer facing technology.
• Demonstrated experience in the regulatory environment.
• Exceptional communication skills with ability to present analysis and findings in both verbal and written formats to all levels of management.
• Requires proven skills in relationship building, collaboration, and the ability to influence without authority in working with internal and external stakeholders.
• Must have demonstrated understanding of electric and natural gas utility industry, utility regulations and/or the company.
• Other combinations of education and experience may be considered.
The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential functions of the job whenever possible where an undue hardship would not be created for the company.
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary but
are not key to success in the position. Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.
5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important Competency Description Weight
Customer Experience (Required)

Dedicated to putting the customer (internal/external) at the center of all decisions,
creates a positive experience, and identifies opportunities to apply Avista's vision and
values. Provides genuine communication, listens to the needs of the customer with
empathy and takes action.

5
Innovation (Required)

Initiates and explores new ideas quickly through conclusion. Introduces new concepts or
strategies that significantly improve or revise the way business is done, unconstrained by
conventional thinking and established approaches. Combines ideas and results in
unique ways with a solution-oriented mindset. Able to view situations from multiple
perspectives, most importantly, the customers.

4
Safety (Required) Committed and responsible for personal safety and the safety of others. Vigilant in seeking
safer ways to complete their work and aware of potential hazards. Speaks up when observing at
risk actions and follows safe practices at work and home.

5
Is dedicated to meeting the expectations and
1100081 Dir Energy Efficiency
3
Customer Focus requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their
trust and respect

5
Business Results Commits to perform at a high level in every internal and external customer interaction. Anticipates and champions the customer's needs while balancing the expectations of various stakeholders. Proactively seeks out solutions to exceed customer expectations.
Evaluates and makes bold decisions in the interest of improving business outcomes.

5
Teamwork Functions as a team member at all levels and across department and functional lines; promotes the success of others and constructively resolves disagreements. Acts as a catalyst to bring out everyone's unique
contributions. Ensures meaningful participation, collaboration, and work toward shared goals in all team projects.

4
Adaptable/Flexible Effectively responds to changes in the business environment, understands implications and adjusts priorities as needed on short notice.

Planning/Organizing Identifies and articulates hidden aspects or implications of problems, issues, and systems.
Willingly seeks out information, experts, or resources to creatively resolve issues or develop new ideas. Develops actionable, calculated recommendations based on trying new things in new ways. Identifies previously unseen relationships among variables in
complex problems, procedures, and systems. Appropriately questions established ways of doing things when choosing a course of action. Structures discussions, situations and assignments to encourage creativity.

4
Problem Solving Exercises creativity and initiative in solving complex problems. Is able to sift through large
amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a recommendation based on analysis is able to clarify assumptions from facts.

4
Analytical Articulates several aspects of problem identification and solving. Develops actionable
recommendations based on an expression of various options and trade-offs. Identifies multiple variables and relationship interfacing in complex problems.

Interpersonal Interacts effectively with others; establishes trust, gains commitment, builds and maintains internal and external relationships in order to
achieve a task or goal; demonstrates respect and dignity toward all.

4
Communication Listens actively and contributes freely. Seeks out diverse sources to build a solid network throughout the organization.

4
Initiative/Ownership/Accountability Consistently challenges one's self for breakthrough thinking. Pro-actively creates and

1100081 Dir Energy Efficiency
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sells ideas to managers and others. Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for actions, results and risks.
4

Technical Expertise
Applies broad and/or in-depth knowledge
relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical innovation and maintains high standards of quality and accuracy

Leadership Leading empowered teams means that leaders in our company unleash energy and enthusiasm
by creating a vision, charter and purpose that others find inspiring and compelling. Also means we foster a high-performance environment that encourages team member growth and development.

5
Negotiation Takes lead position in negotiating the company's position in a variety of supply
contracts. Solicits input from people within the company that will be affected by a negotiation to gain their cooperation or buy-in.

5
Multifunctional Demonstrates and promotes an understanding of the company in its entirety so that department members are continually aware of the impact of their actions on the wellbeing of
the corporation and its customers.

Creativity/Innovation Able to produce something new, whether a new solution to a problem, a new approach, method or device, through imaginative skill and originality of thinking. May perceive apparent disorder or contradiction as challenges to be solved. Brings originality, expressiveness, and
imagination to problem solving and brainstorming.

4
Resource Management Proactively seeks specific cost-reduction and value-enhancement opportunities. Constantly evaluates/implements improvements to business processes and analytical methods. Looks for opportunities to do things that have a
positive impact on the bottom line.

1200128 Manager Energy Efficiency Engineering
1 9/13/2024
Completed by HR
AVISTA CORP. FLSA Status: Exempt
Prepared By: N Hydzik, C Purviance POSITION PROFILE Authorized By: N. Hydzik
Compensation Review: S.Bentley via Pay Equity Date: 2021, revised 8/2023 ML: 12
Position Title: Manager, Energy Efficiency Engineering
Department/LOB: Energy Efficiency Summary: (Describe why this position exists.)
Responsible for the supervision and direction of the Energy Efficiency Engineering Group. Responsible for the oversight of project assignment, review and design criteria, regulatory compliance, and technical design expertise for residential, commercial, and industrial energy efficiency programs. Coordinates work with other engineering sections and with various advisory groups and regional resources.

Principal Accountabilities: (List 5-7 major results or outcomes.)
1. Responsible for overall employee performance, productivity, and development. Manages recruiting, hiring, and retention of employees including continuous education and training, leadership development, and evaluation for coaching and guidance for employees to achieve their career goals
2. Oversees project management functions for energy efficiency engineering work and specifically assigned projects to ensure uniformity in operation and philosophy. Works with project engineers, account executives, and program
managers to set schedules utilizing available workforce and materials. Reviews scheduling, design, and reporting problems, and actual versus budgeted costs on a periodic basis.
3. Provides ongoing technical design support, through assigned staff, to Northwest Energy Efficiency (NEEA) Committees and the Northwest Power Council’s Regional Technical Forum (RTF).
4. Oversees communication concerning energy efficiency projects and community energy efficiency education.
Prepares or assists in the preparation of various operating and safety procedures including Arc Flash and other customer-facing work procedures.
5. Maintains a customer focus in the leadership of the energy efficiency engineering group. Establishes a culture of understanding and compassion for the needs of customers in every program and engagement.
6. Retains and administers consultants, contract engineers, or other technical help where necessary to augment existing staff, perform specialized technical tasks, or maintain capital construction schedules.
7. Establishes and maintains informational exchange relationships with regional utilities through energy efficiency organizations (CRAC, DRAC, regional utility advisory groups, etc.) Required to address Commission and/or Commission staff as necessary in support of Energy Efficiency Engineering. Establishes and maintains working relationships with managers and directors throughout the Company so as to identify and provide energy efficiency engineering support for Avista implemented efficiency measures.
8. Oversees employee expenses, time records and projects funded by the tariff rider.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Minimum Requirements:
Requires a Bachelor's Degree in Engineering 5+ years directly related work experience Professional Engineering license in Washington or Idaho Leadership experience preferred Effective and flexible written and verbal communication and presentation skills required Effective interpersonal and organizational skills required Other combinations of education and experience may be considered.
The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential
functions of the job whenever possible where an undue hardship would not be created for the company. Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary, but are not key to success in the position. Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.
5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important Competency Description Weight I I
1200128 Manager Energy Efficiency Engineering
2 9/13/2024
Customer Experience (Required)

Dedicated to putting the customer (internal/external) at the center of all decisions, creates a positive experience, and identifies opportunities to
apply Avista's vision and values. Provides genuine communication, listens to the needs of the customer with empathy and takes action.

5
Innovation (Required)
Initiates and explores new ideas quickly through conclusion. Introduces new concepts or strategies that significantly improve or revise the way business is done; unconstrained by conventional thinking and established approaches. Combines ideas and results in unique ways with a solution-oriented mindset. Able to view situations from multiple perspectives, most
importantly, the customer's.
4
Safety (Required) Committed and responsible for personal safety and the safety of others. Vigilant in seeking safer ways to complete their work and aware of potential hazards. Speaks up when observing at risk actions and follows safe practices at work and home.
5
Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect

Business Results Commits to perform at a high level in every internal and external customer interaction. Anticipates and champions the customer's needs while balancing the expectations of various stakeholders. Proactively seeks out solutions to exceed customer expectations. Evaluates and makes bold decisions in the interest of improving business outcomes.

Teamwork Functions as a team member at all levels and across department and functional lines; promotes the success of others and constructively resolves disagreements. Acts as a catalyst to bring out everyone's unique contributions. Ensures meaningful participation, collaboration and work toward shared goals in all team projects.

Adaptable/Flexible Effectively responds to changes in the business environment , understands implications and adjusts priorities as needed on short notice.
Planning/Organizing Identifies and articulates hidden aspects or implications of problems, issues, and systems. Willingly seeks out information, experts, or resources to creatively resolve issues or develop new ideas. Develops actionable, calculated recommendations based on trying new things in new ways. Identifies previously unseen relationships among variables in complex problems, procedures, and systems. Appropriately questions established ways of doing things when choosing a course of action. Structures discussions, situations and assignments to encourage creativity.
3
Problem Solving Exercises creativity and initiative in solving complex problems. Is able to sift through large amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a
recommendation based on analysis is able to clarify assumptions from facts.

Analytical Articulates several aspects of problem identification and solving. Develops actionable recommendations based on an expression of various options and trade-offs. Identifies multiple variables and relationship interfacing in complex problems.
3
Interpersonal Interacts effectively with others; establishes trust, gains commitment, builds and maintains internal and external relationships in order to achieve a task or goal; demonstrates respect and dignity toward all.
4

Communication
Listens actively and contributes freely. Seeks out diverse sources to build
a solid network throughout the organization.

Initiative/Ownership/Accountability Consistently challenges one's self for breakthrough thinking. Pro-actively creates and sells ideas to managers and others. Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for actions, results and risks.
4
Technical Expertise Applies broad and/or in-depth knowledge relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical innovation and maintains high standards of quality and accuracy

Leadership Leading empowered teams means that leaders in our company unleash energy and enthusiasm by creating a vision, charter and purpose that others find inspiring and compelling. Also means we foster a high-performance environment that encourages team member growth and development.
5
Negotiation Takes lead position in negotiating the company's position in a variety of supply contracts. Solicits input from people within the company that will be affected by a negotiation to gain their cooperation or buy-in.

1200128 Manager Energy Efficiency Engineering
3 9/13/2024
Multifunctional Demonstrates and promotes an understanding of the company in its entirety so that department members are continually aware of the impact
of their actions on the wellbeing of the corporation and its customers.
3
Creativity/Innovation Able to produce something new, whether a new solution to a problem, a new approach, method or device, through imaginative skill and originality of thinking. May perceive apparent disorder or contradiction as challenges to be solved. Brings originality, expressiveness, and imagination to problem solving and brainstorming.

Resource Management Proactively seeks specific cost-reduction and value-enhancement opportunities. Constantly evaluates/implements improvements to business processes and analytical methods. Looks for opportunities to do things that have a positive impact on the bottom line.
3

1400208

Completed by HR
AVISTA CORPORATION FLSA Status: Non-Exempt
Prepared By: Tom Lienhard
POSITION PROFILE Authorized By: Dan Johnson
Compensation Review: D. Ellenson
Date: May 2018 Market Level 6
Position Title: Energy Efficiency Engineering Technician
Department: External Affairs
Summary: (Describe why this position exists.)
To provide Customer Experience Focused technical support to program managers, engineers and account executives in the development, evaluation and implementation of energy efficiency programs. This includes frequent customer contact with residential/commercial/industrial customers to perform technical audits of their facilities necessary to gather energy characteristics data for use in the evaluation of potential projects or measurement of completed projects, verification of completed energy-efficiency projects and reporting of energy-efficiency options to the customer. This position also involves community outreach and education activities.

Principal Accountabilities: (List major results or outcomes.)
1. Independently plans, conducts, and coordinates assignments requiring sound judgment in evaluation, selection and implementation.
2. Evaluates and analyzes HVAC, refrigeration, processes and building envelope systems manually or on the computer
using established modeling techniques, formulas and standards.
3. Collects measurements of commercial/industrial customer facilities throughout the service territory to assist in the development of potential, in-progress or completed energy-efficiency projects. Requires knowledge of the principles of energy-efficiency measures and their applications as well as the ability to evaluate measurements and apply this information toward developing energy-efficiency options.
4. Educates individual customers and organizations in the principles of energy-efficiency with the ultimate goal of increasing the adoption of cost-effective energy-efficiency measures. This includes promoting participation in the
Company’s demand-side management programs as well as educating customers in the safe and efficient use of energy in general. Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome.
Minimum Requirements: A two-year technical degree in HVAC/R, Architecture/Engineering Technology or similar field preferred. Must have expertise in holistic energy efficiency measures, their applications and their financial characteristics and 3 years of experience, or equivalent experience and education combined. Must demonstrate excellent written and verbal communication skills while providing excellent customer service. Capable and comfortable using all office and technical software, including Microsoft Office products such as Word and Excel, and other computer-based tools to maximize productivity. Expertise in lighting, HVAC, refrigeration, and building envelope or similar technical background is required. Broad knowledge of theory and general practices of subject area. Must have a current driver’s license.

The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential functions of the job whenever possible where an undue hardship would not be created for the company.
Position Title: Energy Efficiency Engineering Technician
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard
list. All jobs must include the core competencies. In addition select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary but are not key to success in the position.
Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight. 5=Most Important 2=Somewhat Important 4=Very Important 1=Least Important 3=Important

1400208

Competency Description Weight
Customer Focus
Actively seeks to understand customer needs and their desires for the future. Responds to customer requests with a sense of urgency.
Commits whatever time and effort is required to meet or exceed customer expectations. Identifies and removes obstacles and potential delays to implementation of customer initiatives. Assures that work effort adds value to the customer.
4
Business Results
Recognizes opportunities for improvement and recommends changes in processes, practices and procedures to enhance business results. Appropriately questions established ways of doing things when choosing a course of action. Is flexible and adapts to changing circumstances and needs. Seeks out information or resources to creatively resolve issues or develop new ideas. Is open to ideas, feedback and suggestions of others.
5
Team Work
Treats other team members with dignity and respect. Is open and honest with opinions and expectations.
Commits time or effort required to meet team objectives on time. Assists team members to learn, develop and grow in their ability to
contribute to results. Supports team decisions and outcomes through actions and communications. Takes responsibility for continual self training and development of knowledge and skills.
4
Interpersonal Skills
Uses empathy when understanding others’ perspectives, needs, concerns, and culture. In the face of conflict, looks for areas of common agreement, willing to negotiate and compromise when appropriate. Builds strong work relationships and uses formal or informal organizational networks to accomplish objectives.
4
Communication
Shares critical information freely and willingly in a timely manner.
Able to explain concepts using examples, illustrations, or analogies. Writes clearly, logically, and is concise. Provides timely, accurate,
and candid information and data on business issues to superiors and team members.
3
Problem Solving
Anticipates obstacles relative to a problem. Develops and applies
effective approaches to analyze and solve problems involving complex processes. 3
Technical Expertise Keeps up to date with all practices, trends and regulations. Capable and proficient using all office and technical software. Embraces new technology and implements practical applications. 4
Initiative/Ownership/Accountability
Takes the lead in getting the job done and accepts responsiblity for actions, results, and risks. Willingly takes action and assumes accountability before being asked to or forced to by business requirements.
4
Flexibility/Adaptability
Responds appropriately to changes in direction and priorities. Seeks new challenges, responsibilities and assignments. Accepts change as healthy and normal part of organizational growth. Demonstrates knowledge of company processess and operations.
3

Effective Date of Job Profile: TBDLast Updated: MAR 2023Updated By: Pamela Bergin Comp Review: Cindy Rogers/Sherry Bentley Mar 2023
Job Family Summary
Job Title Business Analyst I (Level I)Business Analyst II (Level 2)Business Analyst III (Level 3)Business Analyst, Sr. (Level 4)
Position Title Business Analyst I (BA I)Business Analyst II (BA II)Business Analyst III (BA III) Sr. Business Analyst
Job Level 1 2 3 4
FLSA Status Non Exempt Exempt Exempt 1400797-Exempt (1400839-Non-Exempt)
Market Level ML 6 ML 8 ML 9 ML 10
Job Code 1400348 1400013 1400346 1400797 / 1400839 (N.E.)
This is entry level, performing more routine tasks and duties and analyzing well-defined process-related business problems. Performs
work under general supervision and follows specific methods, guidelines, and rules.
Employees at this level exercise critical thinking ability, judgment, and discretion in conducting analysis, making
recommendations or decisions and regularly conducts moderately complex analyses. Performs work under general supervision, receiving occasional guidance and assistance as new, unusual, or unique situations arise.
Employees at this level exercise considerable discretion in regularly conducting complex analysis and making organizational
recommendations. Work at this level involves the application of knowledge, rules, policies, and procedures receiving minimal guidance or assistance. Acts as a resource for colleagues with less experience.
Employees at this level exercise considerable discretion in organizational recommendations and decisions and is
responsible for the most difficult and complex analyses. Work at the senior level is performed independently, with guidance in only the most complex situations. May supervise staff.
Collects, tests, cleans, organizes, audits, and analyzes data.Duties of BA I AND Duties of BA II AND Duties of BA III AND
Analyzes the structure and the optimization of workflows. Gathers requirements of business unit and technical solutions with personnel.Conducts complex analysis and research; combines and organizes information; identifies meaningful patterns, categories, trends, and insights; and can effectively share information to help audiences make sense of the work.
Performs enterprise-level analysis; responsible for management and coordination of complex analytical work, often of a sensitive nature; may conduct statistical modeling.
Creates reports and analyses to support customer objectives. Conducts moderately complex analyses and creates current and ongoing reports to support customer objectives.
Creates reports, analysis, and basic statistical models to support customer and cross-functional objectives and may assist with statistical modeling.
Manages projects and program development from scoping, planning and requirements definition to issues resolution, testing and implementation.Assists in identifying, evaluating, recommending, and developing systems, processes, and procedures to meet user requirements.
Provides technical expertise in identifying, evaluating, and developing systems, processes, and procedures to meet user requirement.
Researches, writes, and presents program plans and requests for proposals.Provides technical expertise in identifying, evaluating, and developing systems and procedures that meet user requirements; serves as subject matter expert in relevant program areas.Provides consultation to stakeholders by evaluating options and making recommendations to improve processes and realize efficiencies.
Helps resolve problems by researching issues and recommending solutions based on best practices.
May configure systems settings and options; plan and execute unit, integration, and acceptance testing; and create specifications for systems to meet business requirements.
Interprets internal and external issues and recommends solutions and best practices, requiring extensive contact with customers across the organization.
May configures system settings and options and assist in creating system specifications to meet business needs.
Monitors system/process needs and modifies existing or assists in designing new systems/processes to meet changing requirements.
May lead projects or project steps within a broader project or have accountability for ongoing program activities or objectives.
Transforms indirect organizational knowledge, unarticulated business needs and abstract wishes and requests into concrete requirements.Monitors system/process needs and modifies existing systems/processes to meet changing requirements.
Identifies and anticipates problems and conceptualizes solutions.Acts as a resource for colleagues with less experience; may provide task-specific training to lower-level staff.
No direct supervisory responsibility; may lead or give work direction to others.
Maintains and sustains process, reporting, and communicating metrics to support objectives.May configure system settings and options; execute integration and testing; and assist in creating specifications for systems to meet business needs.
May assist in developing training for end-users and provide post-implementation support to ensure the success of new and existing applications.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Supervisory Responsibility N/A N/A N/A May supervise staff.
Education Minimum AA degree or two years’ relevant course work in Information Systems, Business Administration, Science, Math, or related field. BA/BS degree preferred.
BA/BS degree in Information Systems, Business Administration, Science, Math, or related field.
BA/BS in Information Systems, Business Administration, Science, Math, or related field. BA/BS in Information Systems, Business Administration, Science, Math, or related field.
Typical Work Experience 2+ years’ relevant experience.3+ years’ relevant experience.6+ years’ relevant experience. 8+ years’ relevant experience.
Additional Understanding of utility business and operations preferred. Understanding of utility business and operations preferred. Related project management and business analysis experience preferred.
Related project management, business analysis experience, and knowledge of utility business and operations required.
Related project management, business analysis experience, and extensive knowledge of utility business and operations required. Desired Technical Knowledge General knowledge of a variety of end-user tools and applications, such as CC&B, Maximo, Cognos, Excel, or GL Wand.
General knowledge of a variety of end-user tools and applications, such as CC&B, Maximo, Cognos, MS Office, GL Wand, SQL, Tableau, or advanced Excel.
Working knowledge of a variety of end-user tools and applications, such as CC&B, Maximo, Cognos, MS Office, GL Wand, SQL, Tableau, advanced Excel, ARC GIS, SCADA, Visual Studio, Visio, Adobe Pro, Project, TFS or Pi.
Extensive knowledge of a variety of end-user tools and applications, such as CC&B, Maximo, Cognos, MS Office, GL Wand, SQL, Tableau, advanced Excel, ARC GIS, SCADA, Visual Studio, Visio, Adobe Pro, Project, TFS and Pi, R/Python, Alation, MATLAB, or Optimization.
Knowledge, Skills, Abilities Minimum (KSAs)
Ability to communicate effectively to a variety of audiences. Ability to logically analyze problems of limited complexity, analyze data, and reach logical conclusions. Ability to create basic queries within a domain.
KSAs of BA I AND ability to create moderately complex queries within a domain. Ability to perceive and define cause-and-effect relationships in business processes and systems. Skill in understanding the implications of new information for current and future problem-solving and decision-making. Demonstrated skill in the use of analytical tools and data analysis methods.
KSAs of BA II AND ability to develop level-appropriate procedures. Ability to create complex queries within a domain. Skill in researching, writing, and presenting complex analysis. Demonstrated ability at conducting and analyzing complex analysis and research and communicating results to a broad variety of audiences.
KSAs of BA III AND advanced skills in the use of analytical tools and data analysis methods. Ability to perform specialized queries within a domain. Skill in evaluating alternative solutions, conclusions, approaches to problems. Demonstrated ability to advocate for meaningful improvements. Skill in assessing the performance of others and to take corrective action as necessary.
Supplemental Information Other combinations of education and experience may be considered. Other combinations of education and experience may be considered. Other combinations of education and experience may be considered. Other combinations of education and experience may be considered.
Job Responsibilities
Job Family: Business AnalystDepartment: VariousFunction: Cross-FunctionalReports to (Job Title): TBD
Performs professional, technical, and analytical work in support of business unit or enterprise-wide Company projects and programs. Duties are related to defining business needs, understanding current-state environments, and helping to champion change initiatives. Business Analysts apply knowledge of Company program areas and supportive information and data to define and implement solutions to meet varying customer needs as well as analyze business processes and workflows with the objective of finding out how they can be
improved. Duties include facilitating discussions to elicit information required to develop requirements; gathering and using data to research, analyze, design, test and evolve solutions; and assisting and leading as needed through change to future-state environments.
Job Family
Competency Description Position Title: Level One Position Title: Level Two Position Title: Level Three Position Title: Level Four
Customer Experience (Required)
Dedicated to putting the customer (internal/external) at the center of all decisions, creates a positive experience, and identifies opportunities to apply Avista's vision and values. Provides genuine communication, listens to the needs of the customer with empathy and takes action.5 5 5 5
Innovation (Required)
Initiates and explores new ideas quickly through conclusion. Introduces new concepts or strategies that significantly improve or revise the way business is done; unconstrained by conventional thinking and established approaches. Combines ideas and results in unique ways with a solution-oriented mindset. Able to view situations from multiple perspectives, most importantly, the customer's.
4 4 4 4
Safety (Required)Committed and responsible for personal safety and the safety of others. Vigilant in seeking safer ways to complete their work and aware of potential hazards. Speaks up when observing at risk actions and follows safe practices at work and home.5 5 5 5
Business Results
Commits to perform at a high level in every internal and external customer interaction. Anticipates and champions the customer's needs while balancing the expectations of various stakeholders. Proactively seeks out solutions to exceed customer expectations. Evaluates and makes bold decisions in the interest of improving business outcomes.
4 4 4 5
Adaptable/Flexible Effectively responds to changes in the business environment, understands implications and adjusts priorities as needed on short notice.4 4 4 4
Planning/Organizing
Identifies and articulates hidden aspects or implications of problems, issues, and systems. Willingly seeks out information, experts, or resources to creatively resolve issues or develop new ideas. Develops actionable, calculated recommendations based on trying new things in new ways. Identifies previously unseen relationships among variables in complex problems, procedures, and systems. Appropriately questions established ways of doing things when choosing a course of action. Structures discussions, situations and assignments to encourage creativity.
5 5 5 5
Problem Solving
Exercises creativity and initiative in solving complex problems. Is able to sift through large amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a recommendation based on analysis is able to clarify assumptions from facts.
4 4 5 5
Analytical Articulates several aspects of problem identification and solving. Develops actionable recommendations based on an expression of various options and trade-offs. Identifies multiple variables and relationship interfacing in complex problems.5 5 5 5
Interpersonal Interacts effectively with others; establishes trust, gains commitment, builds and maintains internal and external relationships in order to achieve a task or goal; demonstrates respect and dignity toward all.
Communication Listens actively and contributes freely. Seeks out diverse sources to build a solid network throughout the organization.4 4 4 5
Initiative/Ownership/Accountability
Consistently challenges one's self for breakthrough thinking. Pro-actively creates and sells ideas to managers and others. Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for actions, results and risks.
Technical Expertise Applies broad and/or in-depth knowledge relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical innovation and maintains high standards of quality and accuracy 4 4 4 5
Resource Management Proactively seeks specific cost-reduction and value-enhancement opportunities. Constantly evaluates/implements improvements to business processes and analytical methods. Looks for opportunities to do things that have a positive impact on the bottom line.
3 3 3 4
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary, but are not key to success in the position.
Weight: 5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important
Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.
Business Systems Analyst - Job Profile
Effective Date of Job Profile: 11.16.2020Last Updated: June 2024
Updated By: A. Mariani/C Boone/C Asmus
Compensation Review: C AsmusDate: May 2024
Job Family Summary
Job Title Business Systems Analyst I Business Systems Analyst II Business Systems Analyst Sr
Position Title Business Systems Analyst I Business Systems Analyst II Business Systems Analyst Sr
Job Level Associate - ML 7 Career - ML 8 Senior - ML 10
FLSA Status Non exempt Non exempt Non exempt
Job Code 1400696 1400697 1400267
Job Responsibilities Assists in analyzing business problems to be solved with automated
systems. Assists in identifying, evaluating, and developing cost-effective systems and procedures that meet user requirements. Executes integration and acceptance testing and assists in creating specifications for systems to meet business requirements. Relies on direction from a manager or senior
analyst.
In addition to Business Systems Analyst I duties... Analyzes
moderately complex business problems to be solved with automated systems. Provides technical expertise in identifying, evaluating, and developing cost-effective systems and procedures that meet user requirements. Configures system settings and options; executes integration
and acceptance testing; and assists in creating specifications for systems to
meet business requirements. Has in-depth knowledge of assigned system
areas and basic knowledge of related system areas. Works independently; receives minimal guidance. May lead projects or project phases; may have accountability for ongoing activities or objectives. Acts as a resource for colleagues with less experience.
In addition to BSA II duties.... Analyzes complex business problems to be solved
with automated systems and recommends solutions/best practices. Provides technical expertise in identifying, evaluating, and developing cost-effective systems and procedures that meet user requirements. Configures system settings and options; plans and executes integration and acceptance testing; and creates specifications for systems to meet business
requirements. May provide consultation to users to automate business processes
leveraging systems. Has specialized depth and/or breadth of expertise in assigned system
areas or functions as well as a general understanding of related system areas. Works independently, with guidance in only the most complex situations. May provide work direction and coaching. May lead a team based on complexity. May assist in developing end-user training and provide post-implementation support to ensure the success of new
and existing applications.
Supervisory Responsibility N/A N/A N/A
Education Minimum AA degree in Information Systems, Business Administration, or related
field.
BA/BS degree in Information Sytems, Business Administration,or related
field. BA/BS degree in Information Sytems, Business Administration,or related field.
Education Equivalent An applicant/incumbent who has received
a high school diploma or GED will need to have 2 years of related full-time
experience to substitute for the degree. This equivalency is separate from the typical work experience requirement. Other combinations of education and experience may be considered.
An applicant/incumbent who has received
a high school diploma or GED will need to have 4 years of related full-time
experience to substitute for the bachelor’s degree. This equivalency is separate from the typical work experience requirement. Other combinations of education and experience may be considered.
An applicant/incumbent who has received
a high school diploma or GED will need to have 4 years of related full-time experience to
substitute for the bachelor’s degree. This equivalency is separate from the typical work experience requirement. Other combinations of education and experience may be considered.
Desired BA/BS degree in Information Sytems, Business Administration,or related field. BA/BS degree in Information Sytems, Business Administration,or related field. BA/BS degree in Information Sytems, Business Administration,or related field.
Job Family: Business Systems AnalystDepartment: Varies
Function: Cross-functional
Reports to (Job Title): Varies
Develops and improves business processes in Commercial Off the Shelf (COTS) software and existing business software. Assists with the development of application metrics, identifies business needs
and requirements within the software, and the design of correspoding solutions such as process improvement, and systems/technology solutions. Acts as a liaison between ET and business units for the
development, testing and implementation of new systems and ehancement of existing systems. Evaluates evolving business requirements and recommends appropriate systems alternatives and/or
enhancements to current systems. Prepares communications and makes presentations on system enhancements and/or alternatives. Assists in developing training for end-users and provides post-
implementation support to ensure success of new and existing applications.
License/ Certification Minimum N/A N/A N/A
Desired System certifications System certifications System certificaitons
Typical Work Experience 1-2 years of related experience 3-5 years of related experience 5-8 years of related experience
Desired
Knowledge, Skills, Abilities
Minimum • Working knowlege of the utility industry and business functions. • Strong understanding of business processes, the key drivers and
measures of success for the business and the short and long term direction
of the business and technology.
• Works well indepedently and in a team environment • Excellent oral and written communication skills
• Working knowlege of the utility industry and business functions. • Strong understanding of business processes, the key drivers and measures
of success for the business and the short and long term direction of the
business and technology.
• Works well indepedently and in a team environment • Excellent oral and written communication skills
• Working knowlege of the utility industry and business functions. • Strong understanding of business processes, the key drivers and measures of success for
the business and the short and long term direction of the business and technology.
• Works well indepedently and in a team environment
• Excellent oral and written communication skills
Desired
Supplemental Information Note: This document describes the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job. Jobs may contain more specific requirements, duties, etc.

1 9/13/2024
Completed by HR
AVISTA CORPORATION FLSA Status: Non-Exempt
Prepared By: Kelly Magalsky / Keith Rust POSITION PROFILE Authorized By:
Compensation Review: Dawnell Ellenson Date: 02/03/2022 ML 6,7,8
Position Title: Energy Efficiency/Products and Services Coordinator I, II, III (ML6 1400619, ML7 1400620, ML8 1400621) Department/LOB: Energy Efficiency/Products and Services

Summary: (Describe why this position exists.)
Under the direction of Energy Efficiency (EE) and Products and Services (P&S) leadership and/or Energy Efficiency and Products and Services Manager(s), this position completes day-to-day activities and provides support functions to ensure the company’s EE and P&S programs are developed, launched, and supported in a way that optimizes customer experience and is consistent with best business practices. The individual will act in an empowered manner and continually seek to improve work processes. The role requires the ability to work in a self-directed manner and collaborate with a variety of internal and external stakeholders.

Principal Accountabilities: (List major results or outcomes.) Level 1 1. Under direction of a product/program owner, interact with customers to understand customer needs and summarize and develop insights related to customer interactions that assist evaluation of new and enhanced customer options.
2. Under direction of a product/program owner, analyze industry trends and market demands to recommend new product/programs or enhancements. 3. Coordinates and implements daily operations of P&S, net metering, and EE programs. Works with Avista’s Contact Center, Regulatory Affairs, External Communications and multiple other departments throughout the organization to provide support, organize and complete assigned tasks, including but not limited to rebate processing, review and data collection.
4. Reviews program/product strategy, policies and objectives with partners responsible for ensuring requirements and goals are met. Follows program procedures and guidelines as well as suggesting areas for improvement as appropriate. Provides program support to include assisting program design.
5. Track and organize both internal and external data, metrics, and reports. Responsible for coordinating with outside entities that require reporting from Avista. 6. Responsible for providing backup support of team members for both the EE and P&S Managers. 7. Become an expert on the assigned programs and create and maintain required documentation such as knowledge bases, FAQ’s, flip chart info, etc.
8. Assists with customer complaints, dealer complaints, and maintaining dealer/contractor/vendor adherence to established program procedures. 9. Assists team in achieving specific goals related to programs including but not limited to the Clean Energy Transformation Act (CETA), Named Communities, and Distributed Energy Resources. Assists in the coordination of stakeholder meetings, advisory group meetings, and other team events.
10. Performs other duties as assigned. Job duties are subject to change as directed by management.
Minimum Requirements: Bachelor’s degree in business, marketing, or a related field preferred with 3+ years of related experience. Proficiency in MS Word, Excel, Outlook and Sharepoint. Past direct customer interaction required. Excellent oral and written communication skills. Knowledge of company policies and procedures is preferred. Ability to coordinate multiple tasks with minimal supervision. Excellent organizational skills and follow through. Proven ability working with a variety of internal and external stakeholders on related issues. Other combinations of education and experience may be considered.

Level 2 – Include the above accountabilities plus:
- 5 years plus of related experience
- Proven track record of contributing as a team member and successfully building relationships with both internal and external stakeholders
- Display compentent knowledge of the team processes and must be able to complete more complex work assignments while acting more independently.

Level 3 – Include the above accountabilities plus:
- 5 to 8 years plus of related experience
- Proven track record of excelling in delivery of concepts and processes

2 9/13/2024
- Able to independently complete increasingly complex tasks and resolve issues
- Displays ability to independently lead small projects and complete projects within scope, schedule, and budget
Position Title: Energy Efficiency/ Product and Services Coordinator I, II, III

Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary but are not key to success in the position. Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight. However, it is critical to utilize a variety of weightings to afford variance between candidates. (All competencies are important...determine which of those chosen are most important to the success of this position.) 5 = Most Important 2 = Somewhat Important 4 = Very Important 1 = Least Important 3 = Important

Competency Description Weight
Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for
improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
5
Teamwork Functions as a team member at all levels and across department and functional lines; promotes the success of others and constructively resolves disagreements. Acts as a catalyst to bring out everyone's unique contributions. Ensures meaningful participation, collaboration and work toward shared goals in all team projects.
5
Interpersonal Builds strong work relationships and uses formal or informal organizational
networks to accomplish objectives. Uses empathy when understanding others’ perspectives, needs, concerns, and culture.
4
Communication Listens actively and contributes freely. Seeks out diverse sources to build a solid network throughout the organization. 4
Problem Solving Exercises creativity and initiative in solving complex problems. Is able to sift through large amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a recommendation
based on analysis. is able to clarify assumptions from facts.
4
Technical Expertise Applies broad and/or in-depth knowledge relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical innovation and maintains high standards of quality and accuracy.
3
Initiative/Ownership Accountability Consistently challenges one's self for breakthrough thinking. Pro-actively creates and sells ideas to managers and others. Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for
actions, results and risks.
3
Adaptable/Flexible Effectively responds to changes in the business environment, understands implications and adjusts priorities as needed on short notice. 3
Avista Corporation will make reasonable accommodation to assist a qualified individual with a disability to perform the essential functions of the job whenever possible where an undue hardship would not be created for Avista Corporation.
Job Family Summary
Major Responsibilities
Career Band U2 Business Support - Intermediate P1 - Entry P2 - Intermediate P3 - Career P4 - Specialist
Position Title Energy Efficiency Program Coordinator (Admin Asst IV)Associate Energy Efficiency Program Manager Energy Efficiency Program Manager I Energy Efficiency Program Manager II Sr Energy Efficiency Program Manager
Market Level 4 6 7 9 10
FLSA non-exempt non-exempt non-exempt exempt exempt
Job Code 1400008 1400530 1400116 1400531 1400532
Distinguishing Characteristics
~ Performs a combination of clerical/technical tasks and prescribed procedures or steps to process paperwork, may perform other routine office support work.~ Follows a number of specific procedures to complete assignments consisting of numerous steps in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding, data entry, and filing documents.~ Based on program criteria, determines the level of authorized incentives or rebates and approves for payment.~ Resolves initial customer/dealer/contractor problems and complaints, obtains assistance (as appropriate) for direction or resolution, and refers calls as necessary.~ Performs routine reconciliation to ensure accuracy and completeness of information.~ Extensively utilizes personal computer, network, and on-line applications skills to perform assigned tasks.~ Establishes or maintains program records and filing systems in accordance with standardized practices and procedures.~ Assists, advises, and answers questions for contractors, dealers, vendors, and customers as to programs intricacies and technology issues as they relate to specific program eligibility.~ Documents performance and adherence to program requirements by contractors, dealers, and vendors. ~ Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome.
~ Coordinates and implements the daily operation of Energy Efficiency programs, ~ Reviews program policies and program goals with program managers responsible for ensuring policies and goals are met. ~ Follows program procedures and guidelines as well as suggesting areas for improvement as appropriate. ~ Provides program support to include assisting program design~ Adheres to specifications and quality control procedures. Interacts and may provide direction to established vendor, dealer, contractor, and fulfillment services.~ Conducts training and workshops for Company employees and outside agents as appropriate.~ Responsible for reconciliation and invoicing for vendor, dealer and contractors.~ Assists on customer complaints, dealer complaints, and maintaining dealer/contractor/vendor adherence to established program procedures. ~ Assists Energy Efficiency team to achieve specific Energy Efficiency program goals and targets. ~ Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome.
~ Coordinates and implements the daily operation of Energy Efficiency programs, assures that program policies are carried out, assures that program goals are met. Recommends and implements modifications to programs and procedures as appropriate. ~ Assists in design of programs and procedures. Establishes and maintains specifications and quality control procedures. Evaluates and recommends selections of vendor, dealer, contractor, and fulfillment services.~ Maintains direct contact and communication with outside vendors, contractors, and other agents. Responsible for performance and adherence to program requirements of a designated group of contractors, vendors, dealers, or other external agents. Conducts training for Company employees and outside agents as appropriate.~ Provides programmatic policy interpretation, ensures adherence to procedures by internal and external groups and individuals. Solicits program participation from vendors, contractors, and agents. Responsible for field inspections/ verifications to ensure compliance with program requirements. Responsible for establishing and maintaining positive, mutually beneficial dealer, contractor, and vendor relationships.~ Responsible for resolving customer complaints, dealer complaints, and maintaining dealer/contractor/vendor adherence to established program procedures. Uses persuasion, coordination, and collaboration techniques to ensure a strong working relationship between External Affairs, Customer Service, Operations and other departments. Accountable for meeting corporate business objectives through achievement of specific Energy Efficiency program goals and targets. ~Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome.
~ Develops and implements the daily operation of Energy Efficiency programs, assures that program policies are carried out, assures that program goals are met. Recommends and implements modifications to programs and procedures as appropriate. ~ Develop new markets, marketing strategies, marketing programs for market segments including residential, commercial and/or industrial customers. Identifies Energy Efficiency needs of customers and determines how they would prefer to receive services from the company. Builds quality into all processes.~ Develop business and marketing plans and provide overall management and implementation for programs, Accountable for meeting goals, targets and results for assigned markets, campaigns, and programs. Continuously improves cost-effectiveness of programs.~ Commission and evaluate market research, and conduct market assessments. Assists in the preparation of Energy Efficiency program materials and information for filing with commissions.~ Develop, manage, and implement advertising and promotion strategies.~ Develop and execute internal employee and external customer communication strategies and measure and evaluate effectiveness of communication.~ Demonstrates creativity, new approaches to markets, "out-of-the-box" thinking, challenging the status-quo. ~Responsible for Field inspections/verifications to ensure compliance with program requirements. Solicits program participation and establishes/maintains a positive relationship with vendors, contractors and other agents. ~Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome. Responsible for resolving customer, vendor and dealer complaints. Establishes and maintains a strong working relationship between External Affairs, Customer Service, Operations and other departments. Accountable for meeting corporate business objectives through achievement of specific Energy Efficiency program goals and targets.
Serves as key relationship manager with community action and social service agencies that support energy assistance programs and other basic living needs services to limited, fixed income and vulnerable customers. Builds effective working relationships with community-based organizations to best leverage collective resources for optimal and positive impact for the customers served with bill assistance programs. Develops an applicable knowledge about the challenges and obstacles facing resource-constrained customers and the best practices to engage customers in bill assistance programs to reduce their energy burden. Administers the LIRAP (Low Income Rate Assistance Program) Programs in Washington and Oregon. Administers the contracts with community action agencies that deliver LIRAP and works with the agencies to assure effective delivery of services, adjusting program guidelines as necessary. In conjunction with the Regulatory Affairs Department, prepares the annual program reports for filing with the Washington Utilities & Transportation and Oregon Utilities Commissions (WTUC & OPUC). Responsible for the effective daily operation and procedures of Energy Assistance programs (to include the CARES Donation Program), assures that program guidelines are carried out and program goals are met. Recommends and implements modifications to programs and procedures as appropriate. Provides comprehensive guidance on community strategies to design, develop and led community outreach strategies and programs that enhance the care and connection of Avista to this segment of customers, including energy conservation education to achieve optimal engagement for company programs to reduce energy burden. Leads and facilitates the Energy Assistance Advisory Group (EAAG) and its ad hoc subcommittee on key initiatives, programs, and legislative and regulatory requirements. Serves as key contributor to work for the Commerce Energy Assistance Report, Public Participation, and relevant Customer Benefit Indicators in relation to Washington State’s Clean Energy Transformation Act (CETA) and Performance Based Ratemaking metrics. Develop business plan to provide overall management and implementation for energy assistance and outreach programs, Accountable for meeting goals, targets, and results. Continuously improves cost-effectiveness of programs. Works with External Communications to design and develop program promotion and informational collateral and campaigns, along with program webpages.Oversees the company’s involvement and contributions with Project Share – community fuel fund that is administered by local community action agency. Develops strategic community partnerships to enhance support of fund raising and community awareness. Works with the community action agencies in the effective administration of the emergency assistance program to maximize the benefit to Avista customers. Stays abreast of emerging trends in energy assistance and customer engagement through involvement in related industry organizations – as the National Energy and Utility Affordability Coalition (NEUAC) and eSource Low Income Forum. Advocates for enhanced LIHEAP (federal energy assistance) resources in conjunction with industry organizations. Champions the emerging energy assistance trends both internally and externally for new and innovative ways of providing support for customers as energy prices continue to rise. Expected to deliver a high level of Customer Focus to ensure a positive customer experience outcome. Responsible for Scope of Responsibility and Independent Judgment
Works under close to moderate supervision with instruction, guidance and direction from others.Entry level role. Works under close to moderate supervision with instruction, guidance and direction from others. Some latitude for independent judgment and decision making
Intermediate level role. Works under moderate supervision, guidance and direction. Moderate latitude for independent judgment and decision making.Career level role. Works under very minimal to no supervision, guidance and direction. Wide latitude for independent judgment and decision making.Advanced level role. Works independently, with guidance in only the most complex situations. Wide latitude for independent judgment and decision making.
Supervisory Responsibility No supervisory responsibility No supervisory responsibility No supervisory responsibility No supervisory responsibility No direct supervisory responsibility - may train or mentor junior staff
Education Minimum AA or equivalent experience BA/BS or equivalent experience in marketing, communication, business or related field BA/BS or equivalent experience in marketing, communication, business or related field BA/BS or equivalent experience in marketing, communication, business or related field BA/BS or equivalent experience in marketing, communication, business or related field
Education Desired BA/BS or equivalent experience Same as above Same as above Same as above Same as above
License/ Certification Minimum
Required Valid driver's license Valid driver's license Valid driver's license Valid driver's license Valid driver's license
Work Experience Minimum 1+ years of related or relevant experience 1+ years of related or relevant experience 3+ years of related or relevant experience with Energy Efficiency, customer programs or applications including customer interaction.5+ years of related or relevant experience with Energy Efficiency, energy efficiency, energy assistance or customer programs or applications including customer interaction.7+ years or related or relevant experience with energy efficiency, energy assistance or customer programs or applications including customer interaction.
3+ years of demonstrated project/program management.
Work Experience Desired 3+ years of related or relevant experience including customer interaction
Energy Efficiency Program Manger Job Family Profile MatrixEffective Date of Job Profile: April 2018Last Updated: April 2018Updated By: Kevin Holland & Keith RustAuthorized by: Dawnell Ellenson, Compensation Manager
This job family is within the Energy Efficiency department and works closely with the Energy Efficiency and Engineering group in support of the overall External Affairs organization. The Associate Energy Efficiency Program Manager is the start of a progression of increasing knowledge, skills, and experience that an employee may be promoted through until reaching Sr.Energy Efficiency Program Manager. The Energy Efficiency Program Coordinator is a stand alone position and is not part of the Energy Efficiency Program Manager progression.
Job Family: Energy Efficiency Program ManagementDepartment: External AffairsFunction: Energy EfficiencyReports to (Job Title): Energy Efficiency Manager
Positions in this job family develop, design, implement and manage residential, commercial and industrial energy efficiency and energy assistance programs for Avista customers. They are accountable for attaining specific program goals and milestones in support of meeting corporate business objectives while ensuring that the programs are in compliance with regulatory guidelines.
Career Band U2 Business Support - Intermediate P1 - Entry P2 - Intermediate P3 - Career P4 - Specialist
Knowledge, Skills, Abilities; Minimum
~General business/office processes and equipment~Intermediate level computer skills~MS Office Suite - intermediate skill level~Strong verbal and written communication skills~Strong customer service and interpersonal skills~Ability to prioritize and manage multiple projects~Basic math skills~Attention to detail including proofreading
~Basic understanding of natural gas and electric construction~Demonstrated dispute/disagreement resolution skills ~Strong collaboration and facilitation skills ~General business/office processes and equipment ~ Intermediate level computer skills ~MS Office Suite - intermediate skill level ~Strong verbal and written communication skills ~Strong Customer service and interpersonal skills - work as liaison between both internal and external customers ~Ability to prioritize and manage multiple projects ~Basic Math Skills ~Attention to detail including proofreading
In addition to entry level requirements this intermediate level position also requires:~Intermediate understanding of natural gas and electric construction~Ability to cultivate business relationships~Knowledge of residential and commercial lighting, heating, cooling, ventilation, and Energy Efficiency applications~Familiarity with regulatory guidelines and Public Utility Commission funding ~ General business/office processes and equipment ~ Intermediate Level computer skills; including MS Office Suite ~ Strong verbal and written communication skills ~ Strong Customer Service and interpersonal skills - works as liaison between both internal and external customers ~ Ability to prioritize and manage multiple projects with attention to detail, including proofreading
In addition to entry level requirements this career level position also requires:~Understanding of regulatory guidelines and Public Utility Commission funding~Demonstrated project/program management~Strong ability to cultivate and maintain relationships; internally and externally ~Knowledge of customer data base systems and Energy Efficiency tools. ~ Intermediate Level computer skills; including MS Office Suite ~ Strong verbal and written communication skills with ability to prioritize and manage multiple projects with attention to detail, including proofreading. ~ Strong Customer Service and interpersonal skills - works as liaison between both internal and external customers.
A position focused on energy assistance also requires:~Knowledge and understanding of low income rate assistance program (LIRAP), federal low income heating and energy program (LIHEAP) and other funding and outreach applications
• Knowledge and understanding of low-income rate assistance program (LIRAP), federal low-income home energy program (LIHEAP) and other funding and outreach applications. Demonstrated dispute/disagreement resolution skills.
• Excellent collaboration and facilitation skills.
• Proven ability to cultivate business relationships and maintain relationships both internally and externally.
• Advanced understanding of regulation and Public Utility Commission. Excellent verbal and written communication skills.
• Solid Customer service and interpersonal skills - work as liaison between both internal and external customers.
• Ability to prioritize and manage multiple projects with attention to detail including proofreading.
• Advanced Customer Service and interpersonal skills -work as liaison between both internal and external, multi-disciplinary individuals and groups and customers.
• Must have a valid driver’s license and physical ability to drive company vehicle for extended distances throughout the company’s service area. Must be willing to work weekends, and evenings. Ability to lift and carry 20 pounds to transport items for community outreach activities.
Knowledge, Skills, Abilities; Desired
Familiarity with energy assistance and efficiency subject-matter terminology and technology.Knowledge of residential and commercial Energy Efficiency applications Knowledge of residential and commercial Energy Efficiency applications Advanced knowledge of residential and commercial Energy Efficiency applications including HVAC, Weatherization, Insulation, and Lighting programs
Working Conditions Ability to lift and carry 20 pounds to transport items for community outreach activities.
Supplemental Information Note: This document describes the general nature and level of work being performed; it is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the job. Employees will perform other duties as assigned. Job duties are subject to change as directed by management. Other combinations of education and experience may be considered.
Incumbents work in an office environment and may travel locally and long distance to offsite locations as needed. Occasional travel may be required.
Job Family: EngineerDepartment: Engineering positions within various departments across AvistaFunction: See Engineering Department TabReports to (Job Title): Manager Engineering
Effective Date of Job Profile: 2007Last Updated: March 2023Updated By: Chris Purviance (HRM), Engineering Directors & Director Delegates
Job Family Summary To carry out at an entry-engineering level, challenging and engineering assignments related to departments across Avista as described in the department listing. To perform quality engineering and small-scale project management work which requires technical proficiency. To demonstrate originality and judgment in technical analysis, independent evaluation, selection, and modification of standard techniques, procedures, and criteria. To be familiar with applicable equipment and design standards and regulations as they apply to their field. Teamwork and collaborative skills are essential.
To carry out at as assistant-engineering level, challenging and complex engineering assignments related to departments across Avista as described in the department listing. To perform quality engineering and small-scale project management work which requires technical proficiency with minimal work direction. To demonstrate originality and judgment in technical analysis, independent evaluation, selection, and modification of standard techniques, procedures, and criteria. To be familiar with applicable equipment and design standards and regulations as they apply to their field. Teamwork and collaborative skills are essential.
To carry out at an associate-engineering level, challenging and complex engineering assignments related to departments across Avista as described in the department listing. To perform high quality engineering and small to medium scale project management work which requires technical proficiency with minimal work direction. To demonstrate originality and judgment in technical analysis, independent evaluation, selection, and modification of standard techniques, procedures, and criteria. To be familiar with applicable equipment and design standards and regulations as they apply to their field. Project leadership, teamwork and collaborative skills are essential.
Job Family Summary
Responsible for carrying out duties at a full Engineering level, challenging and complex engineering assignments related departments across Avista as described in the department listing. To perform high quality engineering and project management work which requires advanced technical proficiency with minimal work direction. To demonstrate originality and judgment in technical analysis, independent evaluation, selection, and modification of standard techniques, procedures, and criteria. To be familiar with applicable equipment and design standards and regulations as they apply to their field. Project leadership, teamwork and collaborative skills are essential. Engineers at this level should begin mentoring others in the discipline.
To carry out at a Senior Engineering level, challenging and complex engineering assignments related to departments across Avista as described in the department listing. To perform high quality engineering and project management work of increasing complexit which requires advanced technical proficiency with minimal work direction. To demonstrate originality and judgment in technical analysis, independent evaluation, selection, and modification of standard techniques, procedures, and criteria. To be familiar with applicable equipment and design standards and regulations as they apply to their field. Mentoring, project leadership, teamwork and collaborative skills are essential.
To carry out at a Principal Engineering level, challenging and complex engineering assignments related to departments across Avista as described in the department listing. To perform high level engineering work and project management in the above areas which requires advanced technical proficiency with independent discretion. To demonstrate originality and judgment in technical analysis, independent evaluation, selection, and modification of standard techniques, procedures, and criteria. To be familiar with applicable equipment and design standards and regulations as they apply to their field. The performance of these duties is to be at a level clearly higher than that of a Senior. Principal Engineers provide guidance as a Subject Matter Expert (SME) in a specific area or discipline. Principal Engineers are expected to regularly provide mentorship to other engineers, project leadership, guide and model teamwork, initiative, and collaborative skills. Supplemental Summary Information
Supplemental Summary InformationJob Title Entry Engineer Assistant Engineer Associate Engineer Job Title Engineer Senior Engineer Principal EngineerJob Level Entry Assistant Associate Job Level Full Engineer Senior PrincipalFLSA Status Exempt Exempt Exempt FLSA Status Exempt Exempt ExemptMarket Level 7 8 9 Market Level 10 11 12Job Code 1400353 1400098 1400354 Job Code 1400096 1400184 1400185Job Responsibilities Entry level engineers should be in a learning mode role.
*Provides Project Management skills in delivering projects from initiation through closeout. Tailors the Avista Project Delivery process for the project by developing the project scope, schedule, and budget. Assembles the project team stakeholders, leads from initiation to planning/design, constructions, control, and closeout. Formulates relationships with various stakeholders, regulating agencies, and senior management.*Researches new materials, applications and technologies for possible applications in development of new standards. Prepares design standards, construction standards, material standards, and tool standards. Analyzes the physical and electrical characteristics of materials and assemblies on a technical and economical basis. Resolves problems occurring from the use of these standards and implements solutions.*Creates and/or uses highly specialized computer software to support engineering and budgeting computer applications. Works with Enterprise Technology (ET) and assists both department personnel and others with special projects utilizing computer facilities.*May provide estimates for utility projects for the purposes of budgeting. Contributes to the department’s capital construction budget for submission to finance. Coordinates input to the budgeting process with all sections, departments, and divisions as required. Creates and maintains project/program Business Cases to support the capital planning and budgeting process.*Provides detailed cost estimates, economic analysis of alternatives, and on-going project cost analysis. Performs project management to schedule projects, coordinate design requirements, and prepare cut-over/start-up/shut-down procedures with various sections and departments within the company. *Analyzes methodologies used to establish equipment ratings and capabilities. Determines system parameters for existing and planned equipment and/or facilities. Determines application and establishes operating ratings for necessary equipment.*Prepares detailed equipment, material, and project specifications.
Assistant level engineers should be in a learning mode with work as directed.
*Duties of an Entry Engineer PLUS:*Assigned operational problems and troubleshooting issues for resolution. Works with both engineering and operations management in the solutions to these problems.
Associate level engineers should be transitioning from a learning mode and into more competencies as progressing through this level, with work as directed.
*Duties of an Entry and Assistant Engineer PLUS:*Provides detailed cost estimates, economic analysis of alternatives, and on-going project cost analysis. Performs project management to schedule projects, coordinate design requirements, and prepare cut-over/start-up/shut-down procedures with various sections and departments within the company, other utilities, customers, and government agencies. *Prepares detailed equipment, material, and project specifications. Evaluates manufacturers and consultants’ proposals both technically and economically and recommends selection. Works with procurement in negotiating purchase contracts when appropriate. *Provides specific technical support and training to other departments relative to maintenance and the normal and emergency operation of the electric and/or gas systems, facilities, and associated equipment.
Job Responsibilities Engineers at this level works with minimal direction, providing training and work direction to Technicians and other Engineers. Incumbents also provide training and technical assistance to other departments, functions and contractors.
*Duties of prior Engineer levels PLUS:*Provide estimates for utility projects for the purposes of budgeting. Contributes to the department’s capital construction budget for submission to finance. Coordinates input to the budgeting process with all sections, departments, and divisions as required. Creates and maintains project/program Business Cases to support the capital planning and budgeting process.*Provides direction and coordination of work performed by consulting firms or other outside entities including review of completed work and associated expenditures.*Assigned complex operational problems and troubleshooting issues for resolution. Works with both engineering and operations management in the solutions to these problems.
Senior level engineers should have specialty technical proficiency and they should be project leads while being self directed. Incumbents provide training and technical assistance to other departments, functions and contractors.
*Duties of prior Engineer levels PLUS:*Manages engineering projects and issues of increasing complexity, size, and number of projects.*Develops creative solutions and builds business case to implement those solutions.*Respond to technical data requests from utility commissions or other agencies.*Engage in internal or community support activities, including community volunteerism, engagement with utility industry groups, or participation in internal Avista resource groups, initiatives, or councils.*Mentor other engineers and/or those looking to enter engineering profession.
Principal level engineers should be local utility Subject Matter Experts, large project technical leads, and self directed. Incumbents provide training and technical assistance to other departments, functions and contractors.
*Duties of prior Engineer levels PLUS:*Provide technical leadership and authority to make technical decisions.*Increasing responsibility for technically complex projects involving higher costs, scope, and higher risks to the company.*Creating and maintaining established, strong relationships with leaders in the organization, including senior leadership, as well as established relationships with representatives from other utilities across the country, outside counsel and utility industry groups.*Accountable for providing leadership, mentorship, and guidance to junior levels of engineers, and to help foster their professional development. *Capable of and able to testify before governmment agencies, commissions, legal processes, and others as necessary and requested.*Temporarily fills in for Engineering Manager in their absence or other leadership positions when called upon.
Supervisory Responsibility None None None Supervisory Responsibility Full level engineers should be technically proficient with common tools and work with minimal direction. May lead project teams. No direct employee supervision.No direct employee supervision, Mentoring required. Leads project teams.No direct employee supervision, Mentoring required. Leads project teams.
Education Minimum Bachelor of Science in ABET accredited Engineering Program. ABET accredited Engineering Degrees at higher levels (masters doctorate) may substitute for a Bachelor's Degree in Engineering
Bachelor of Science in ABET accredited Engineering Program. ABET accredited Engineering Degrees at higher levels (masters doctorate) may substitute for a Bachelor's Degree in Engineering
Bachelor of Science in ABET accredited Engineering Program. ABET accredited Engineering Degrees at higher levels (masters doctorate) may substitute for a Bachelor's Degree in Engineering
Education Minimum Bachelor of Science in ABET accredited Engineering Program. ABET accredited Engineering Degrees at higher levels (masters doctorate) may substitute for a Bachelor's Degree in Engineering
Bachelor of Science in ABET accredited Engineering Program. ABET accredited Engineering Degrees at higher levels (masters doctorate) may substitute for a Bachelor's Degree in Engineering
Bachelor of Science in ABET accredited Engineering Program. ABET accredited Engineering Degrees at higher levels (masters doctorate) may substitute for a Bachelor's Degree in EngineeringDesired Education n/a n/a n/a Desired Education Masters degree in Engineering or Science-related program Masters degree in Engineering or Science-related program
License/ Certification Minimum
n/a n/a n/a License/ Certification Minimum
Professional Engineering License Professional Engineering License
Desired License/Cert n/a n/a n/a Desired License/Cert n/a n/a
Typical Work Experience minimum
*0-1 years engineering work experience preferred*Effective and flexible communication skills *A minimum of one (1) year of engineering work experience required. *Effective and flexible communication skills *Minimum of two (2) years of engineering work experience required. *Effective and flexible communication skills Typical Work Experience *Minimum of four (4) years engineering work experience required.*Effective and flexible communication skills *Minimum of eight (8) years engineering work experience required.*Demonstrated skills illustrating their use of productivity, presentation, and analytical tools specific to his/her area of expertise *Demonstrated technical leadership within engineering*Demonstrated positive and effective working relationships with internal and external parties*Effective and flexible communication skills
*Must be an Avista-employed Senior Engineer*Minimum twelve (12) years engineering work experience required OR an equivalent work experience and Masters degree in Engineering (or related science/technical program) for combined total of twelve years.*Demonstrated mastery in skills illustrating their use of productivity, presentation, and analytical tools specific to his/her area of expertise *Demonstrated significant and sustained history of technical leadership within engineering as evidenced by a combination of: --technical leadership on projects, programs, or initiatives --conducting technical training activities internally or externally --engagement with junior level engineers --presentations, technical paper reviews, or panel participation at technical conferences --membership and active participation in regional or national technical working groups or standards committees (e.g. NESC, IEEE, WEI, AGA, WECC, CEATI, NATF) --regulatory or expert witness testimony regarding a technical subject --continued demonstration of emotional intelligence, keeping the customer at the center, and being a life-long learner*Demonstrated positive and effective working relationships with internal and external parties*Effective and flexible communication skills Desired work experience Engineering work directly applicable to power generation and/or utility industry preferred.Engineering work directly applicable to power generation and/or utility industry preferred.Desired work experience Engineering work directly applicable to power generation and/or utility industry preferred.*Engineering work directly applicable to power generation and/or utility industry preferred.*Demonstrated development in informal leadership, managing change, or related professional development/learning
*Demonstrated development in informal leadership, managing change, or related professional development/learning.
Knowledge, Skills, Abilities Minimum Learning mode Learning mode with work, as directed Learning mode with work, as directed Knowledge, Skills, Abilities Minimum Commmon Tool Technical ProficiencyWorks with minimal directtion *Advanced knowledge, skills, technical proficiency and abilities as demonstrated by a professional engineering license.*Specialty technical proficiency*Project leadership*Self-directed
Advanced knowledge, skills, technical proficiency and abilities as demonstrated by a professional engineering license, and considered an industry subject matter expert in professional field. This is demonstrated by technical leadership on projects, conducting technical training internally and externally, presentations at conferences, active participation in engineering/technical work groups, standards committees, conferences, professional associations. Life-long learner. Emotional intelligence. Experienced working effectively with customersSupplemental Information
*PE License requirement document in signed memorandum dated 09.08.2023 in Sr. & Principal Engineering profile folders.
Engineering Job FamilyEngineering Job Family
Perform other duties as assigned. Job duties are subject to change as directed by management.The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential functions of the job whenever possible where an undue hardship would not be created for the company.
An entry engineer may be assigned a job in various engineering groups and perform those functions unique to the group assigned. The following responsibilities are a composite and summary description of tasks performed to varying degrees within each engineering group. The tasks described below do not encompass the complete tasks performed by each group and each group or area may also have a supplement task list in addition to these descriptions. An entry engineer may be assigned a job in various engineering groups and perform those functions unique to the group assigned. The following responsibilities are a composite and summary description of tasks performed to varying degrees within each engineering group. The tasks described below do not encompass the complete tasks performed by each group and each group or area may also have a supplement task list in addition to these descriptions.
Engineering Department Summaries
Asset Management - Provides Asset Management Engineering services in the maintenance and replacement of the company’s physical
assets by participating in the development and support of an Enterprise Asset Management Strategy and business unit planning. Identifies and maintains business unit asset registries and develops and monitors Asset Management Plans including associated budget and
manpower requirements. Conducts asset condition assessments, calculates asset risk (unitized and monetized risk), and develops asset-driven, long-range forecasts. Helps drive the optimum value from Avista’s plant investments by creating strategies that balance customer
interests with system safety, risk, reliability, regulatory compliance and other related interests.
Demand Side Management/Electric Transportation – To perform engineering assignments related to mechanical and electrical system
analysis. Work may involve analysis and reporting of efficiency measures in compressed air, boilers, HVAC, hydraulics, lighting, refrigeration, steam, controls and other systems for Avista and Avista customers or for the electric transportation engineer, construction
project management for EVSE installations, load management and demand response, and new technology assessments of various types including commercial applications of medium and heavy-duty electric transportation. To perform engineering work in the above areas using
industry standard techniques where independent judgement is utilized in the contractor/customer interface, technical/financial analysis, product review/selection, and reporting in applications related to the energy consumption in residential/commercial/industrial facilities and
processes for transportation in passenger or industrial vehicle electrification.
Distribution (Area) Operations– Provides engineering support for the electrical distribution system. Interfaces with company crews and
Customer Project Coordinators (CPCs) to ensure economical and efficient facilities through the use of Distribution Design Standards.
Provides excellent customer service by working with the customer to resolve service issues. Analyzes feeder computer models to determine the effect of system modifications. Supports Distribution Planning in the capital budget process. Interprets construction codes
and evaluates line materials. Develops switching notices to help company crews perform work and other company needs. Provides support with job designs that require a higher level of technical expertise. Responsible for the overall health of the Distribution System
within their area.
Distribution Standards– Develops and maintains material and construction standards associated with its secondary and primary electric
distribution system. This position supports the Company’s design and field construction including formal training and mentoring of operating and office personnel. This position conducts root cause analysis of failed equipment, coordinates new product trials, and works with
manufacturing representatives to solve a variety of sourcing issues.
Energy Innovation Lab – Develops detailed project deliverables and requirements for innovation projects from conceptual plans or ideas. Designs, specifies and procures solutions for demonstration projects and provides engineering support for their deployment and operations.
Collaborates with internal teams, national labs, universities and private partners in the development of new utility solutions. Prepare new utility solutions for operational deployment by testing and validating them using hardware in-the-loop and power hardware-in-the-loop
simulation methods. Develops detailed time-domain and phasor-domain power systems models, power electronics models, and control systems models for use in simulation
Generation/Production Civil/Structural– Designs modifications or improvements to generating station systems, facilities and structures.
Develops or contributes to physical civil/structural designs and construction details while managing and supporting outside design consultants when necessary. Provides field engineering and QC support while construction is in progress as required, and operating
procedures when the project is complete as necessary. Specifies materials, specifications, and standards as necessary to support projects. Documents civil/structural facilities, structures, equipment, material, and design standards. Supports licensing and permitting processes for
existing and new generating projects and facilities as required. Performs extensive feasibility studies for refurbishing existing or siting new
generating facilities. Performs commissioning, testing, and documentation when necessary.
Generation/Production Controls– Designs modifications and improvements to automation and monitoring systems within generating facilities. Creates designs that include integration from instrumentation sources to HMI displays and PI. Collaborates with network and
communication designs. Specifies, evaluates and approves automation and monitoring equipment such as PLCs, RTDs, Meters, Governors, etc. Provides Controls Narrative and PLC programs. Develops or contributes to physical and electrical designs and
construction details. Supports and reviews designs from outside consultants when necessary. Tests PLC program and equipment configurations in test environment. Specifies materials. Documents equipment standards and design standards. Provides field engineering
and commissioning support during construction. Supports operations in creating or updating operating procedures when the project is complete.
Generation/Production Electrical– Designs modifications or improvements to electrical systems within generating facilities. Specifies, evaluates and approves electrical equipment such as AC and DC station service, generators, auxiliaries, transformers, breakers, and
balance of plant systems. Provides design and construction details based on manufacture datasheets, drawings and specifications. Assures quality by tracking and approving plans followed during equipment manufacturing. Provides field engineering and commissioning
support during construction. Develops and documents equipment and design standards. Tracks and updates electrical equipment, load lists, panel schedules, and electrical models. Subject matter experts for generator owner/generator operator as it pertains to NERC and
WECC requirements. Supports departments in creating, updating, and training for operating, maintaining, and safety procedures within the facilities. Supports licensing and permitting processes for new generating projects as required.
Generation/Production Mechanical– Designs modifications and improvements to generating station systems, processes, and equipment.
Develops or contributes to physical mechanical designs, assemblies, and construction details while managing and supporting outside design consultants when necessary. Provides field engineering and QC support with company labor crews and contractors while
manufacturing and construction is in progress. Creates or informs operations procedures and maintenance practices when the project is complete. Specifies materials, specifications, standards and equipment as necessary to support projects. Documents equipment standards
and design standards as necessary. Provides field engineering and commissioning support. Supports Operations in creating or updating operating procedures and protocols at the completion of projects.
Meter Automation – Design revenue grade advanced metering systems for residential, commercial, and industrial applications, including
head end system (HES) design, firmware (FW) selection and upgrade schedules, meter hardware specification, and meter data integration
to required systems. Provide technical oversight for daily system operations and provide operating specifications to system operators. Lead end-to-end troubleshooting efforts from meter hardware, backhaul infrastructure, to the HES. Provide general metering support to the
Electric Meter Shop including power quality investigations, loss of revenue investigations, accuracy testing, and other customer related
metering issues
Natural Gas – Designs new or modifies design of existing gas systems, including gas piping, pressure regulation and metering stations, odorizer facilities, and cathodic protection systems. Determines design parameters and calculates material needs, equipment sizes, and
strength requirements. Provides design and construction support to the Customer Project Coordinators (CPCs) and Gas Operations on complex projects. Develops and supports gas system and station integrity assessments, analyzes system leaks and failures, and proposed
accelerated action for maintenance or replacement work accordingly. Supports and leads state regulatory audits on natural gas operations, programs, and compliance.
Planning – Develops alternative plans and timetables for transmission and distribution facility additions or improvements necessary for
system capacity and reliability. Forecasts and analyzes transmission and distribution system electric loads. Performs and analyzes electric
transmission system load flow and stability studies. Analyzes projects both technically and economically and recommends preferred alternatives for system additions. Supports facility permitting processes and any other processes required to determine the best
transmission route-plan alternative.
Protective Relaying – Designs detailed protection schemes for electrical distribution, transmission, substation, switching station and
generating station systems. Evaluates stability studies and performs and evaluates system fault studies in order to determine type, number, location and coordination of protective devices. Specifies protective relays and certain other related protective equipment for the electric
system. Designs detailed Substation Integration schemes and specifies substation equipment necessary for the remote control, status indication and data viewing of substation equipment.
SCADA/EMS/DMS – Plans and recommends SCADA and data network changes and reconfigurations to ensure acceptable user response
times and data throughput of the Energy Management System (EMS) and Distribution Management System (DMS). Coordinates applications of SCADA with personnel of other departments. Designs SCADA software upgrades to meet system operations and users
requirements, while optimizing equipment and software capabilities. Prepares specifications, cost estimates, purchase orders for SCADA equipment and software; evaluates bids, proposals, and third party offers. Provides technical assistance to System Operators, Distribution
Operators, Real-time Schedulers, and Generating Station Operators on SCADA system applications. Implements new applications and enhancements to the SCADA systems and facilitates the addition of Remote Terminal Units (RTU’s) as necessary. Coordinates and
implements miscellaneous systems associated with SCADA and other transmission operations functions, such as OASIS, E-Tag, Nucleus, PI, and OATI.
Substation – Designs new or modifies design of existing electrical distribution and transmission substations or switching stations. Assists in the development and evaluation of station layout alternatives and selection of appropriate layout considering input from many diverse
sources. Specifies equipment, materials, and assemblies required. Provides physical, electrical, and control designs for construction. Responsible for all drawings and specifications used for construction. Provides field support while construction is in progress and operating
procedures when the project is completed. Investigates, identifies, and recommends acquisition of property for station facilities. Initiates request for and supports permitting processes required.
Technical Services – Provides technical direction for on-going development, enhancement and support of GIS applications. Responsible
for assuring that the connected networks of the electric and gas systems are properly modeled in the GIS environment from an engineering
and operations perspective. Serves as a technical liaison to the operations and engineering groups to assist in identifying opportunities to optimize the functionality available in the GIS and other technologies to improve the effectiveness of work processes and analysis applications.
Transmission – Designs new or modifies design of existing electrical transmission lines. Determines line design parameters and identifies
alternative line routes. Investigates, identifies, and recommends acquisition of rights-of-way for transmission lines. Initiates request for and supports permitting processes required. Calculates structure requirements and conductor sag-tension parameters. Specifies equipment,
materials, and assemblies required. Provides physical and electrical designs for construction. Responsible for all specifications and drawings used for construction. Provides field engineering support while construction is in progress.
Transmission Contracts – Formulates, negotiates, drafts and implements wheeling, use-of-facility, transmission services, generation or load interconnection, and other transmission system transactions and agreements which minimize cost and maximize value to the
company’s customers. Ensures compliance with FERC transmission regulations and provides input to negotiating policy, business options and arrangements, legislation, governmental regulation, and industry positions that may impact future opportunities available to the
company. Represents the company in negotiations, conferences, meetings, and regulatory proceedings.
Transmission Operations– Provides operational, technical, and analytical support for the System Operations group, specifically the
System Operators, on items such as transmission system status and performance, industry operating policies and criteria, and daily and future operation of the Company’s electric transmission facilities. Engineering support also includes performing seasonal and daily
operational planning studies as required; coordinating, developing, implementing and maintaining system operating procedures; and developing practices and procedures that support the Company’s overall compliance with applicable mandatory reliability standards. Participates in regional operating committees, task forces, and work groups as required.
Competency Description Entry Engineer Assistant Engineer Associate Engineer Engineer Senior Engineer Principal Engineer
Customer Experience (Required)
Dedicated to putting the customer (internal/external) at the center of all decisions, creates a positive experience, and identifies opportunities to apply Avista's vision and values. Provides genuine communication, listens to the needs of the customer with empathy and takes action.5 5 5 5 5 5
Innovation (Required)
Initiates and explores new ideas quickly through conclusion. Introduces new concepts or strategies that significantly improve or revise the way business is done; unconstrained by conventional thinking and established approaches. Combines ideas and results in unique ways with a solution-oriented mindset. Able to view situations from multiple perspectives, most importantly, the customer's.
4 4 4 4 4 4
Safety (Required)Committed and responsible for personal safety and the safety of others. Vigilant in seeking safer ways to complete their work and aware of potential hazards. Speaks up when observing at risk actions and follows safe practices at work and home.5 5 5 5 5 5
Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
Business Results
Commits to perform at a high level in every internal and external customer interaction. Anticipates and champions the customer's needs while balancing the expectations of various stakeholders. Proactively seeks out solutions to exceed customer expectations. Evaluates and makes bold decisions in the interest of improving business outcomes.
Teamwork
Functions as a team member at all levels and across department and functional lines; promotes the success of others and constructively resolves disagreements. Acts as a catalyst to bring out everyone's unique contributions. Ensures meaningful participation, collaboration, and work toward shared goals in all team projects.
4 4 4 5 5 5
Adaptable/Flexible Effectively responds to changes in the business environment, understands implications and adjusts priorities as needed on short notice.
Planning/Organizing
Identifies and articulates hidden aspects or implications of problems, issues, and systems. Willingly seeks out information, experts, or resources to creatively resolve issues or develop new ideas. Develops actionable, calculated recommendations based on trying new things in new ways. Identifies previously unseen relationships among variables in complex problems, procedures, and systems. Appropriately questions established ways of doing things when choosing a course of action. Structures discussions, situations and assignments to encourage creativity.
3 3 3 4 4 4
Problem Solving
Exercises creativity and initiative in solving complex problems. Is able to sift through large amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a recommendation based on analysis is able to clarify assumptions from facts.
3 3 4 4 3 3
Analytical Articulates several aspects of problem identification and solving. Develops actionable recommendations based on an expression of various options and trade-offs. Identifies multiple variables and relationship interfacing in complex problems.
Interpersonal Interacts effectively with others; establishes trust, gains commitment, builds and maintains internal and external relationships in order to achieve a task or goal; demonstrates respect and dignity toward all. 4 4 4 4 5 5
Communication Listens actively and contributes freely. Seeks out diverse sources to build a solid network throughout the organization.4 4 4 4 4 4
Initiative / Ownership / Accountability
Consistently challenges one's self for breakthrough thinking. Pro-actively creates and sells ideas to managers and others. Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for actions, results and risks.
5 5 5 5 5 5
Technical Expertise Applies broad and/or in-depth knowledge relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical innovation and maintains high standards of quality and accuracy 3 3 3 4 5 5
Leadership
Leading empowered teams means that leaders in our company unleash energy and enthusiasm by creating a vision, charter and purpose that others find inspiring and compelling. Also means we foster a high-performance environment that encourages team member growth and development.
4 4
Negotiation Takes lead position in negotiating the company's position in a variety of supply contracts. Solicits input from people within the company that will be affected by a negotiation to gain their cooperation or buy-in.
Multifunctional Demonstrates and promotes an understanding of the company in its entirety so that department members are continually aware of the impact of their actions on the wellbeing of the corporation and its customers.
Creativity/Innovation
Able to produce something new, whether a new solution to a problem, a new approach, method or device, through imaginative skill and originality of thinking. May perceive apparent disorder or contradiction as challenges to be solved. Brings originality, expressiveness, and imagination to problem solving and brainstorming.
Resource Management Proactively seeks specific cost-reduction and value-enhancement opportunities. Constantly evaluates/implements improvements to business processes and analytical methods. Looks for opportunities to do things that have a positive impact on the bottom line.
Weight: 5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary, but are not key to success in the position.Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.
Date Profile Updated Change Details
Mar-23 All levels Removed "Electrical-Mechancial-Civil" from job title. When posting can add whichever one is being recruited/hired in the job posting.
All levels
Moving all job level profiles from separate WORD documents to one Engineering Job Profile Spreadsheet. Removed department listing
from the summary description. Took department descriptions out of "Principal Accountablities" section and added a TAB for
department descriptions with a reference from summary.
Mar-23 Entry Engineer
Removed Mentoring, Training, advanced & complext language, added "small-scale" as a qualifier to project management. Removed
management of and engagement with external vendors, consultants, government agencies.
Mar-23 Assistant Engineer
Removed Mentoring, Training, advanced & complext language, added "small-scale" as a qualifier to project management. Removed
management of and engagement with external vendors, consultants, government agencies.
Mar-23 Associate Engineer
Removed Mentoring, Training, advanced & complext language, added "small-scale" as a qualifier to project management. Removed
management of and engagement with external vendors, consultants, government agencies.
Mar-23 Engineer Added preference given to prior work experience that is directly applicable (power generation, utility industry)
Mar-23 Senior Engineer
Cleaned up minimum qualifications to reflect internal or external postings, and that are MINIMUM requirements to be moved to
Engineer - some were really principal accountabilities that Sr. Engineer level should begin doing to be promoted to Principal. Added
"respond to technical data requests..." under principal accountabilities. Added preference for outside work experience directly
applicable to power generation/utility industry.
Mar-23 Principal Engineer
strengthened Mentoring language in summary and principal accountabililities. Add requirement to testify before external agencies as
necessary/requested.
Mar-23 All levels
Removed first paragraph under principal accountabilities and add a row for "Supplemental Summary Information" and pasted it there
to improve readability and ease of document use.
Engineering Level-Title
Entry Engineer
Assistant Engineer
Associate Engineer
Engineer
Senior Engineer
Principal Engineer
All levels
Fellow Engineer
Manager, Energy Efficiency Analytics, 1200210
1
Completed by HR
AVISTA CORP. FLSA Status: Exempt
Prepared By: Nicole Hydzik
POSITION PROFILE Authorized By: Angela Mariani
Compensation Review: Sherry Bentley
Date: March 2023 Market Level: 11
Position Title: Manager, Energy Efficiency Analytics

Department/LOB: Energy Efficiency

Summary: (Describe why this position exists.)
Develops strategic business plans and budgets, manages contracts with third parties, supports EIA compliance, provides budget analysis, assesses and analyzes regulatory compliance reporting requirements, supports design, analysis and implementation of cost effective and innovative energy efficiency programs. Provides clear, consistent and coordinated analysis, guidance, reports, and recommendations for the energy efficiency team, stakeholders, and regulators as needed. Seeks opportunities to improve our Energy Efficiency programs and offerings through creativity and innovation to serve our customers. Provides cohesive leadership for Energy Efficiency across multiple states while cost-effectively meeting and/or exceeding energy savings goals, CEIP requirements and expanding the benefits of our Energy Efficiency programs. Leads a team of energy efficiency analysts to support Energy Efficiency.

Principal Accountabilities: (List the 5-7 major results or outcomes of this position.) 1. Develops plans and strategies to meet and exceed the energy savings targets through the demand side management programs business plan. Provides regulatory reports and analysis to support public policy compliance and prudent use of public funds for energy efficiency. 2. Evaluates the cost effectiveness of energy efficiency programs including verifying savings as needed and analyzing program proposals for adherence to company and portfolio performance criteria. Supports and provides guidance for Evaluation, Measurement and Verification (EM&V) Plan requirements for new and existing programs. 3. Proactively identifies, researches, defines and makes recommendations for the most complex issues that impact the management and direction of the energy efficiency programs. Analyzes industry and business trends and works with customer facing staff for best practices to anticipate customer needs. 4. Supports resource analysis team effort for the company’s electric and natural gas Integrated Resource Plans. Works collaboratively with other Energy Efficiency team members including management, program managers, engineers, account executives, and other program staff to develop a consistent, timely and transparent approach to Energy Efficiency Business Planning.
5. Participates in supporting the Energy Efficiency Advisory Group meetings, customer meetings and webinars, and provides special analysis as needed. 6. Manages independent consultant efforts such as, the Conservation Potential Assessment, consultant analysis and reporting.
7. Works collaboratively with the rest of the Energy Efficiency team on multiple issues and processes that advance energy efficiency for the benefit of customers in acquiring energy savings. 8. Responsible for overall employee performance, productivity, and development. Manages personnel including continuous education and training, evaluation and leadership development with direct reports, ultimately helping guide individuals to achieve their career goals. 9. Coordinates with other managers and upper management to ensure resource optimization and prioritization of work. Along with responsibility for participating and leading meetings with various stakeholders, including advisory groups, PUC staff, and customer meetings. 10. Acts as a safety advocate and supporter of best practices to further the organizations safety principles and initiatives.
Manager, Energy Efficiency Analytics, 1200210
2

Perform other duties as assigned. Job duties are subject to change as directed by management. Minimum Requirements: (List the minimum education and/or experience necessary to fulfill the responsibilities of this position. Include licenses or certificates required.)

• Relevant work experience in energy efficiency program design, evaluation, regulatory compliance, public policy, analysis and reporting.
• Proven competency and display of knowledge in the Energy Efficiency domain. Must have basic knowledge of activities associated with implementing energy efficiency programs including but not limited to Evaluation, Measurement and Verification protocols.
• Bachelor’s degree in Economics, Statistics, Engineering, Accounting or a related field required. Advanced degree preferred.
• 5-7+ years of directly related experience preferred.
• 1-3 years leadership required.
• Full and complete working knowledge of safe work practices and safety rules required.
• Effective communications, interpersonal, and organizations skills required.
• Demonstrated ability to organize and supervise the work of others.
• Other combinations of education and work experience may be considered.
The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential functions of the job whenever possible where an undue hardship would not be created for the company.
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list.
All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary but
are not key to success in the position.
Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.

5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important
Competency Description Weight
Customer Experience (Required)
Dedicated to putting the customer (internal/external) at the center of all decisions, creates a positive experience, and identifies opportunities to apply Avista's vision and values. Provides genuine communication, listens to the needs of the customer with empathy and takes action.
5
Innovation (Required)
Initiates and explores new ideas quickly through conclusion. Introduces new concepts or strategies that significantly improve or revise the way business is done; unconstrained by conventional thinking and established approaches. Combines ideas and results in unique ways with a solution-oriented mindset. Able to view situations from multiple perspectives, most importantly, the customer's.
4
Safety (Required) Committed and responsible for personal safety and the safety of others. Vigilant in seeking safer ways to complete their work and aware of potential hazards. Speaks up when observing at risk actions and follows safe practices at work and home.

5
Analytical Articulates several aspects of problem identification and solving. Develops actionable recommendations based on an expression of various options and trade-offs. Identifies
5
Manager, Energy Efficiency Analytics, 1200210
3
multiple variables and relationship interfacing in complex problems.
Leadership Leading empowered teams means that leaders in our company unleash energy and enthusiasm by creating a vision, charter and purpose that others find inspiring and compelling. Also means we foster a high-performance
environment that encourages team member growth and development.
4

1200211 – Manager, Energy Efficiency Programs
1
Completed by HR
AVISTA CORP. FLSA Status: Exempt
Prepared By: Nicole Hydzik
POSITION PROFILE Authorized By: Angela Mariani
Compensation Review: Sherry Bentley
Date: February 2023 Market Level: 11

Position Title: Manager, Energy Efficiency Program
Department/LOB: Energy Efficiency

Summary: (Describe why this position exists.)
Directs, develops and implements strategic business plans for Avista Utilities’ Energy Efficiency programs for multiple
states. Provides clear, consistent and coordinated leadership for the Energy Efficiency team in coordination with utility and corporate initiatives. Seeks opportunities to continuously improve and expand our Energy Efficiency programs while
building on our recognized position as a regional Energy Efficiency innovator. Provides cohesive leadership for Energy Efficiency across multiple states while cost-effectively meeting and/or exceeding energy savings goals, Clean Energy
Implementation requirements and expanding the benefits of our Energy Efficiency programs.

Principal Accountabilities: (List the 5-7 major results or outcomes of this position.)
1. Leads initiatives to actively promote energy savings programs and opportunities to Avista’s commercial, industrial,
residential and limited income customers. Develops strategies to meet and exceed energy savings targets through the company’s Energy Efficiency programs. Assures strict adherence to Energy Efficiency regulatory tariffs in multiple states where the company offers energy efficiency programs, and champions amendments to improve tariff effectiveness. Actively explores and develops new and existing opportunities to promote the expansion of Avista
Utilities’ Energy Efficiency programs. Ensures compliance with Energy Efficiency specific CETA/CEIP requirements.
2. Develops business plans and provides overall management and implementation for assigned programs. Accountable for meeting goals, targets and results for assigned markets, campaigns and programs. Continuously
improves cost-effectiveness of programs
3. Contributes to the development of business plans and provides overall management and implementation for assigned programs. Accountable for meting goals, targets and results for assigned markets, campaigns and
programs. Continuously improves cost-effectiveness of programs.
4 Ensures implementation of annual and strategic business plans. Ensures all Energy Efficiency and objectives are met through effective team leadership. Develops and manages the multi-million-dollar budget in a manner that
promotes efficiency and cost effectiveness, quality delivery of Energy Efficiency services, customer satisfaction and loyalty, and employee development.
5. Assists analysts by providing information to identify trends, anticipate future needs, and determine market
opportunities to cost-effectively grow our Energy Efficiency programs, drive improved results, and increase customer satisfaction. Exhibits a high-level focus toward customer service and satisfaction for both internal and external customers.
6. Attracts, selects and develops high caliber personnel to support the Energy Efficiency activities of the company. Manages and supports the Energy Efficiency team with special projects and business opportunities.
7. Leads team of Energy Efficiency program managers, administrative assistants/temporary assistants, and students.
Provides team members with training and development opportunities to ensure an in-depth knowledge of assigned areas or segments to include applications and program intelligence, and clear understanding how energy impacts a
customer’s business. Develops and implements the daily operation of Energy Efficiency and Planning/Analytics programs, assures that program policies are carried out and that program goals are met. Recommends and implements modifications to programs and procedures as appropriate.
8. Coordinates with other managers and upper management to ensure resource optimization and prioritization of work. Along with responsibility for participating and leading meetings with various stakeholders, including advisory groups,
PUC staff, and customer meetings
9. Acts as a safety advocate and supporter of best practices to further the organizations safety principles and initiatives
Perform other duties as assigned. Job duties are subject to change as directed by management. Minimum Requirements: (List the minimum education and/or experience necessary to fulfill the responsibilities of this position. Include licenses or certificates required.)
1200211 – Manager, Energy Efficiency Programs
2
• Bachelor’s degree in business, marketing, management or a related field and/or extensive work-related experience.
• Position requires a person with substantial Energy Efficiency program experience and knowledge of regulatory requirements.
• 5-7+ years of directly related experience required.
• 1-3+ years leadership required.
• Must exhibit exceptional interpersonal and social skills, excellent verbal and written communication skills, leadership skills Is an innovative thinker able to move ideas to actions.
• Requires frequent use of relationship building, collaborative, and influencing skills in working with internal and
external contacts.
• Full and complete working knowledge of safe work practices and safety rules required.
• Effective communications, interpersonal, and organizations skills required.
• Demonstrated ability to organize and supervise the work of others.
• Other combinations of education/experience may be considered.
The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential
functions of the job whenever possible where an undue hardship would not be created for the company.
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position.
NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary but are not key to success in the position.
Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.
5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important
Competency Description Weight Customer Experience (Required)
Dedicated to putting the customer (internal/external) at the center of all decisions, creates a positive experience, and identifies
opportunities to apply Avista's vision and values. Provides genuine communication, listens to the needs of the customer with empathy and takes action.
5

Innovation (Required)
Initiates and explores new ideas quickly through conclusion. Introduces new concepts or strategies that significantly improve or revise
the way business is done, unconstrained by conventional thinking and established approaches. Combines ideas and results in unique ways with a solution-oriented mindset. Able to view situations from multiple perspectives, most importantly, the customers.

4

Safety (Required)
Committed and responsible for personal safety
and the safety of others. Vigilant in seeking safer ways to complete their work and aware of potential hazards. Speaks up when observing at risk actions and follows safe practices at work and home.

5
Business Results Commits to perform at a high level in every internal and external customer interaction.
Anticipates and champions the customer's needs while balancing the expectations of various stakeholders. Proactively seeks out solutions to exceed customer expectations. Evaluates and makes bold decisions in the interest of improving business outcomes.

5

Teamwork
Functions as a team member at all levels and
across department and functional lines;

1200211 – Manager, Energy Efficiency Programs
3
promotes the success of others and constructively resolves disagreements. Acts as a catalyst to bring out everyone's unique contributions. Ensures meaningful participation, collaboration, and work toward shared goals in all team projects.
4

Problem Solving
Exercises creativity and initiative in solving
complex problems. Is able to sift through large amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a recommendation based on analysis is able to clarify assumptions from facts.

3

Interpersonal
Interacts effectively with others; establishes
trust, gains commitment, builds and maintains internal and external relationships in order to achieve a task or goal; demonstrates respect and dignity toward all.

5
Communication Listens actively and contributes freely. Seeks out diverse sources to build a solid network throughout the organization.
5

Initiative/Ownership/Accountability
Consistently challenges oneself for
breakthrough thinking. Pro-actively creates and sells ideas to managers and others. Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for actions, results and
risks.

5
Technical Expertise Applies broad and/or in-depth knowledge relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical innovation and maintains high standards of quality and accuracy
3

Leadership
Leading empowered teams means that leaders
in our company unleash energy and enthusiasm by creating a vision, charter and purpose that others find inspiring and compelling. Also means we foster a high-performance environment that encourages team member growth and development.

5

Resource Management
Proactively seeks specific cost-reduction and
value-enhancement opportunities. Constantly evaluates/implements improvements to business processes and analytical methods. Looks for opportunities to do things that have a positive impact on the bottom line.

5

Student Engineer: 1400490, 1400491, 1400492, 1400493
1
Completed by HR
AVISTA CORP. FLSA Status: non-exempt
Prepared By: Chris Purviance
POSITION PROFILE Authorized By: C Godinez & G. Madden
Compensation Review:
Date: 4/5/2023 Market Level:

Position Title: Student Engineer Profile
Department/LOB: Engineering, various departments
(Note: returning Student Engineers get an increase in their hourly wage each
successive year, hence multiple job codes. Profile remains the same for all.)

Summary: (Describe why this position exists.)
Avista’s Student Engineering Development Program (SEDP) is a paid summer internship program which offers a variety of opportunities for electrical, civil, mechanical or other engineering students to enhance their field of study in the utility
industry and to gain valuable work experience critical to their future success in the job market. The SEDP gives engineering students the opportunity to work on projects in several different departments within Avista and the program is geared around student development. Students will be assigned a formal mentor, participate in learning sessions about various parts of Avista, and join our SEDP tours to Avista facilities including some of our hydroelectric dams.

Principal Accountabilities: (List the 5-7 major results or outcomes of this position.)
1. Student engineer may be assigned to work in various engineering groups, performing functions unique to the assigned department/group. Student engineers are in a learning mode and will work closely with their assigned
technical lead and manager on all assignments.
2. Provides specific technical support on assigned design projects, maintenance, data manipulation/assessment, normal operation of the electric and/or gas systems, facilities, and associated equipment.
3. Prepares detailed equipment, material, and project specifications as requested.
4. Researches new materials, applications and technologies for possible applications in development of new standards.
Prepares design standards, construction standards, material standards, and tool standards. Analyzes the physical and electrical characteristics of materials and assemblies on a technical and economical basis. Resolves problems occurring from the use of these standards and implements solutions.
5. Provides technical lead and/or manager summary of assessment and recommendations in all situations.
6. Participates in Student Engineering Development Program activities, such as learning sessions, field trips, mentor relationship, and final presentation.
7.
Perform other duties as assigned. Job duties are subject to change as directed by management.
Minimum Requirements: (List the minimum education and/or experience necessary to fulfill the responsibilities
of this position. Include licenses or certificates required.)
Minimum requirements:
• Must be at least 18+ years of age
• Undergraduate or graduate student enrolled full-time in a college or university earning a Bachelor of Science or post graduate degree in Electrical, Mechanical, Civil, or other National Council of Examiners for Engineering and Surveying (NCEES) recognized engineering discipline. Preferred requirements:
• Emphasis in power-related courses preferred
• Demonstrated effective and flexible communication, teamwork and project management skills preferred
The company will make reasonable accommodation to assist a qualified individual with a disability to perform the essential functions of the job whenever possible where an undue hardship would not be created for the company.
Selection Competencies (Knowledge, Skills, and Abilities): Based on the position accountabilities, identify the key selection competencies required to successfully perform in the position. Competencies are selected from the standard list. All jobs must include the core competencies. In addition, select optional competencies as appropriate for the position. NOTE: List only competencies that are key to the position. Other competencies may be valuable or necessary, but are not key to success in the position.
Student Engineer: 1400490, 1400491, 1400492, 1400493
2
Assign a relative weight to each competency on a scale of 1 to 5 (1 is least important, 5 is most important). More than one competency can carry the same weight.
5=Most Important 4=Very Important 3=1mportant 2=Somewhat Important 1=Least Important Competency Description Weight
Customer Experience (Required)

Dedicated to putting the customer (internal/external) at the center of all decisions, creates a positive experience, and identifies
opportunities to apply Avista's vision and values. Provides genuine communication, listens to the needs of the customer with empathy and takes action.

5
Innovation (Required)
Initiates and explores new ideas quickly through conclusion. Introduces new concepts or strategies that significantly improve or revise the way business is done; unconstrained by conventional thinking and established approaches. Combines ideas and results in unique ways with a solution-oriented mindset. Able to view situations from multiple perspectives, most importantly, the customer's.
4
Safety (Required) Committed and responsible for personal safety and the safety of others. Vigilant in seeking safer ways to complete their work and
aware of potential hazards. Speaks up when observing at risk actions and follows safe practices at work and home.
5

Customer Focus
Is dedicated to meeting the expectations and requirements of
internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind; establishes and maintains effective relationships with customers and gains their
trust and respect

Business Results Commits to perform at a high level in every internal and external customer interaction. Anticipates and champions the customer's
needs while balancing the expectations of various stakeholders. Proactively seeks out solutions to exceed customer expectations. Evaluates and makes bold decisions in the interest of improving business outcomes.

Teamwork
Functions as a team member at all levels and across department
and functional lines; promotes the success of others and constructively resolves disagreements. Acts as a catalyst to bring out everyone's unique contributions. Ensures meaningful participation, collaboration, and work toward shared goals in all team projects.

3
Adaptable/Flexible Effectively responds to changes in the business environment, understands implications and adjusts priorities as needed on
short notice.

Planning/Organizing Identifies and articulates hidden aspects or implications of problems, issues, and systems. Willingly seeks out information,
experts, or resources to creatively resolve issues or develop new ideas. Develops actionable, calculated recommendations based on trying new things in new ways. Identifies previously unseen relationships among variables in complex problems, procedures,
and systems. Appropriately questions established ways of doing things when choosing a course of action. Structures discussions, situations and assignments to encourage creativity.
3
Problem Solving Exercises creativity and initiative in solving complex problems. Is able to sift through large amounts of data for meaningful information. Is able to identify ambiguous or conflicting information. Is able to make a recommendation based on
analysis is able to clarify assumptions from facts.
5
Analytical Articulates several aspects of problem identification and solving. Develops actionable recommendations based on an expression
of various options and trade-offs. Identifies multiple variables and relationship interfacing in complex problems.

Student Engineer: 1400490, 1400491, 1400492, 1400493
3
Interpersonal Interacts effectively with others; establishes trust, gains commitment, builds and maintains internal and external relationships in order to achieve a task or goal; demonstrates respect and dignity toward all.
4
Communication Listens actively and contributes freely. Seeks out diverse sources to build a solid network throughout the organization. 4
Initiative/Ownership/Accountability Consistently challenges one's self for breakthrough thinking. Pro-actively creates and sells ideas to managers and others.
Able and willing to carry an idea, from source through to implementation. Sets high standards for self. Takes the lead in getting the job done and accepting responsibility for actions, results and risks.
5
Technical Expertise Applies broad and/or in-depth knowledge relating to business area or professional field; keeps up-to-date with new practices, trends and regulations; leads the company in technical
innovation and maintains high standards of quality and accuracy
2
Leadership Leading empowered teams means that leaders in our company unleash energy and enthusiasm by creating a vision, charter and purpose that others find inspiring and compelling. Also means we foster a high-performance environment that encourages team member growth and development.

Negotiation Takes lead position in negotiating the company's position in a variety of supply contracts. Solicits input from people within the
company that will be affected by a negotiation to gain their cooperation or buy-in.

Multifunctional Demonstrates and promotes an understanding of the company in its entirety so that department members are continually aware of the impact of their actions on the wellbeing of the corporation and its customers.

Creativity/Innovation Able to produce something new, whether a new solution to a problem, a new approach, method or device, through imaginative
skill and originality of thinking. May perceive apparent disorder or contradiction as challenges to be solved. Brings originality, expressiveness, and imagination to problem solving and brainstorming.

Resource Management Proactively seeks specific cost-reduction and value-enhancement opportunities. Constantly evaluates/implements improvements to business processes and analytical methods.
Looks for opportunities to do things that have a positive impact on the bottom line.