20240912CDS Stoneridge to Staff 84-101.pdf

RECEIVED
Thursday, September 12, 2024
IDAHO PUBLIC
-\ TI� COMMISSION
STONERIDGE
CDS StoneRidge Utilities, LLC
P.O. Box 298
Blanchard, ID 83804
Ph [phone] Extn. 4
SENT By: Email
September 12, 2024
Monica Barrios-Sanchez
Commission Secretary
Idaho Public Utilities Commission
P.O. Box 83720
Boise, ID 83720-0074
RE: CDS StoneRidge Utilities, LLC Production Request#9 Response
Mr. uval, plea a find attached our written response to Production Request#8.
Ple a let us k ow if you'have additional requests.
Sin ely
Ch pi
Man g-Mmber

Case # SWS-W-24-01 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 84: Referencing the comment from Mr. Collier on the case
posted on July 31, 2024, please provide the following:
a. All invoices from Woodhawk Controls, LLC from 2022 to present:
b. All cancelled checks Woodhawk Controls, LLC from 2022 to present
c. A list of services provided by Woodhawk Controls, LLC.
Answer: a. Woodhawk invoices are attached as Exhibit A
b. There are no payments that have been made to Woodhawk
Controls.
C. There was no contract nor scope of work agreement with
Woodhawk Controls, except to fix the radio system. The
list of work they claimed to have performed is listed on
their invoices in Exhibit A.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit A
Woodhawk Control Invoices 2022-2024
Company Response 9/12/2024

jV udhawk Controls, LLC AN V
AI)S 1 N Building Center Dr, 41-0
Coeur d'Alene, ID 83815 invoiceli WC-23095-01 I
Invoice Date: 4/7/2023
Due Date:! 4/7/2023
BIII To: Ship To:
Stone Ridge
364 Stoneridge Rd.
Blanchard, ID 83804
Customer PO Terms Shipper Rep Ship Date
Due on receipt Woodhawk GB 4/7/2023
Quantity Description Unit Price Amount
_ I
1 Service Call_02-21-23 Labor,See Attached Service Report 2,355.00 2,355.00
1 I Service Call_03-21-23_Labor,See Attached Service Report 2,200.00 2,200.00
1 Service Call_03-30-23_Labor,See Attached Service Report 330.00 330.00
1 ;Service Call_03-30-23_Material,See Attached Service Report 600.00 6DO.00T
i
f
SUBTOTAL USD 5,485.00
SALES TAX(6.0%) I USD 36.00
TOTAL i USD 5,521.00
PAYMENTS/CREDITS USD 0.00
I
BALANCE DUE USD 5,521.00

Held Service Report
author C"'J N11 Approvol F C
V
Rev DatE?
0 o c,,j rr)c i i AJo
Field Service Report
Company Name: Stone Ridge Utilities Contract M
Contact: Steve Durban Cheif operator Phone:
Address: 364 stoneridge rd blanchard Idaho 83804 WC Job Code:
Date Issued: 2, Field Tech: Gage B.Paul B.
Description of Issue:
Radio Scada communication issues.trouble shoot and repair as needed.
Woodhawk Controls Pog(e 1 of 3

Job Completion Notes: -
trouble shoot system dynamics and create a plan of action to proceed with the next steps to fix the issues.
The system programming is incomplete and system integration is incomplete.The motor coach lift station is not
communicating reliably and not passing the information needed in the scada system for reliable alarming.We
attempted to make a programming change for proper messaging without any improvement, Our next step is to
replace antenna cables/fittings,and raise the omni antenna at the reservoir site.The system auto dialer at the main
office is now programmed and makes phone calls when input channels are activated,
need to order two antenna cables 80'and 30' DI-06 serial cable for programming and have antenna adapters on hand
to raise omni antenna at the upper reservoir site.�MTU)
Manager's Signature: Date Completed:
1
Pictures Taken: DYes ❑No
I
I
Woodhawk Controls — Page 2 of 3

f
ITEM qTY PRICE TAXABLE , TOTAL
1 Gage B. - ---- -� — — —� --�� 8.5 $135.00 ❑ $1,147.50
2 Paul B. --- --- — 8.5_ $135.00 Q $1,147.50
3 Mileage 30.0 $2.00 $60.00
8 El
10
11
12
13
14 _� - ❑
16
17 El
18 - ❑
20 ID
Mileage per mile
Subtotal $2,355.00
Tax Rate 6%
Total Tax --.0--
Total j Z,s 5S. a a
Waodhawk Controls - - - - --- Page 3 of a

Approval- FC:
Revi-- F7 Rev Do te. OV11122
Field Service Report
Company Name: Stone Ridge Utilties COntract#: Billing to email on card
Contact: Steve Durbin Cheif Operator Phone:
Address: 364stoneridge rd.Blanchard Id, 83804 WC Job Code;
Date Issued:1 3 -2.1 - Z- I Field Tech: Gage B.Pual B.
Description of Issue-
trouble shoot and repair communication errors within scada system
Woodi-,,wwk Con,trot's [log r 1 Of 3

Job Completion Notes: --
Did onsite discovery with Programmer Paul,Corrected antenna aiming point at the Motor Coach lift station.Was able
to establish communications.Currently there are bugs in the programing which requires Paul to dig deeper to find out
what is causing the system to be in alarm when its not supposed to be.Once we have a potential solution we will go
back out to site and deploy the program update and test.
I
Manager's Signature:_ ��` �• Date Completed:
Pictures Taken: QYes ❑No
Woodhawk Controls -- -- - Page 2 of 3

ITEM — - I QTY PRICE _ TAXABLE TOTAL
1 Gage B. 60 _ $135.00 Q $810.00
2 Paul B. - `- _•- - - --- - 6.0 $135.00 $810.00
3 Mileage !— 30.0 $2.00 $60.00
4 Paul B.off-site program reverse engineering
5 �]
9 T
10
11 ID
12
13 — -- -
14
16
17
19
20
Mileage per mil
Subtotal f
Tax Rate 6%
Total Tax '
Total Z Zuo.U0
V1/oorfhawk Controls ----_---- -- -- - Page 3 of 3

filly
Field service Report
Author* FC/P-11 Approval IFC
D Rev Do.- 08/11 J2 2
No F021
Field Service Report
Company Name: Stoneridge Utiltles, Contract#:
Contact: Steve Durban Phone:
Addre.ss-. Motor Coach Lift Station WC Job Code-
Date Issued: 03/30/23 Field Tech: Gage Billingsley
Description of Issue:
change out the antenna cable, poly phaser,and test
Woodh o wk Con vols Poye I of 3

ITEM QTY PRICE TAXABLE I TOTAL
1 Gage Billingsley _ -2.0 $135.00 ❑ $270.00
2 Mileage _ 30.0 $2.00 ❑ $60.00
3 60' antenna cable 1.0 $400.00 ❑ $400.00
4 Polyphaser 1.0 $200.00 ❑ - $200.00 1A�
S 5 - - - - - - - - -- ❑ _ ------
6 ❑
8 ❑
10
13
14 - ❑
is ED
16
17 ❑
18 - - ❑
I 19 ❑
20
Mileage - `-- -- --- - per mile
Subtotal $930.00
Tax Rate 6%
Total Tax ,,#k, 0
Total l
f��-Go
Woodhawk Controls v - -- s — Page 3 olf 3
I
i

Wuodhawk Contr:�ls, i LL
i ,.� 4951 N Building Centt., Dr_ 41-03
Gr i ,• Coeur d'Alene, ID f3381S
Invoice# WC-23095-02
Invoice Date: 4/21/2023
Due Date: 4/21/2023
BIII To: I Shlp To:
I j
Stone Ridge
364 Stoneridge Rd.
Blanchard, ID 83804
Customer PO Terms Shipper Rep Ship Date
Due on receipt Woodhawk GB 4/17/2023
Quantity Description Unit Price Amount
1 I Service Call_04-17-23_Labor,See Attached Service Report 1,694.17 1,694.17
SUBTOTAL USD 1,694.17
" SALES TAX(6.0%) USD 0.00
TOTAL USD 1,694.17
PAYMENTS/CREDITS USD 0.00
BALANCE DUE USD 1,694.17

Title Field Servile Report
- Aothor A rovol:
FC:�J M Wks f C-- --
(:""""''` Revision D RevDo1e 08/11/22
Document No F021
Field Service Report
Company Name: Stone Ridge Utilities _ _ Contract#:
Contact: Steve Durbin Phone:_
Address: Blanchard,Id WC lob Code:
Date Issued: 04/17/23 Field Tech: Paul Brandt&Dan
-Description of Issue:
Communication loss between Motor Coach lift station and MTU.
Woodhawk Controls -- -----�-`.- - Page 1 of 3

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 85: If any of the Woodhawk Control, LLC Invoices have not
been paid, or were paid late, provide an explanation
Answer: Woodhawk Controls worked with our former Operator in 2022-
2023. They were tasked with determining why our control systems were
experiencing regular failures that required onsite attention 24/7 etc. We did
not engage or contract for their services except to fix the Skada control
system.
Rather after several site visits, Woodhawk Controls was unable to determine
the cause of the issues we were experiencing and only provided us with
invoices that were more than $8,000.00 even though they had been unable
to fix the problem. In addition, they provided us with a proposal to continue
to work to fix the problems in the system for an estimated additional
$8,000.
We declined the proposal for an additional study to determine how to fix the
systems. To provide good stewardship of our water customers' resources we
engaged a different contractor who was able to quickly find the problem
causing the issues and completed the repair work for under $2,500.00. The
fix provided by the new contractor was to replace a co-axial cable to an
antenna which had been damaged by rodent activity.
Subsequently, Woodhawk Contro 's initiated "collection activities" on that
account and eventually threatened legal action. We responded in kind and it
would appear that Mr. Collier has determined that he is not likely to prevail
taking the case to court and instead has pivoted to speaking against
StoneRidge Water online and with IPUC etc.
Woodhawk filed a complaint with the IPUC to request IPUC to force us to pay
their excessive bill and pass on the cost to rate payers, rather than pursuing
relief through the legal system.
Company Response 9/12/2024

Case # SWS-W-24-0 1-StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 86: In response to Production Request NO. 31, the Company
provided Excel spreadsheets of billing register data for all months from
January 2023 through June 2024, Account 05-00540-00, Fairway Meadows,
appears to be charged a monthly minimum amount of $82.44 every month.
Please provide the connection size for this account and why the account has
a monthly minimum charge of $82.44.
Answer: This account is a unique matter and one of a kind in our system.
The meter serves both a residential and irrigation application in the Fairway
Meadows project. A few years ago, the HOA approached the Company about
this account and after review and discussion it become apparent that this
meter was also connected to a golf course sprinkler as well.
it was agreed upon by both The Company and the Customer that a
reasonable monthly charge for the account would be $82.44—the HOA
provided the mathematical justification for the current charge and The
Company accepted it.
It is The Company's expectation that outside of 1" meters installed for
residential only use (where a 3/4 meter might also have been installed when
the meter costs were similar) and charged at 3/4" Minimum Monthly Rate,
then 1" meters installed at the customer's request—typically because of a
need for a greater flow rate than a 3/4" meter and/or for irrigation purposes
will be charged at a higher 1" meter cost posted within the current tariff.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 87: In response to Production Request NO. 66 regarding the
Golf Course's own well, the Company stated that "the minimum monthly
billing recommenced in April of 2024 when it became apparent that the Golf
Course's new well pump had issues." Further, the Company stated that
during this time that the new Golf Well was offline April-June 2024 the Gold
Course needed water to fill the storage reservoir and supply irrigation
water." April 2024 and May 2024 monthly billing register data provided by
the Company do not show any information for account 08-02980-00, Golf
Irrigation Pond 6" According to June 2024 billing register data, water use for
this account was 6,053,200 gallons. Please answer the following:
a. Please explain why the Golf Irrigation Pond 6" customer did not
appear on the April 2024 and May 2024 monthly billing registers.
b. Did the Company provide any water to the Golf Irrigation Pond 6"
in April 2024 and May 2024? If so, how much water did the
company provide to this customer.
Answer: a. Account #298 was inactive status for December 2023-May 2024
and we moved it to active in June 2024 when we had to stop using
the new Golf Well due to pump problems.
b. If any water was provided to the Golf Irrigation Pond in
April/May 2024 we would not be able to determine the quantity as
the meter was not read in December 2023 through May 2024.
Prior to the late June meter reading of #298 the last meter read
was Nov. 2023 so we can only determine the quantity used
between Nov. 2023 and June 2024 which was 6,053,200 gallons.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 88: Has the Company discussed the Golf Course the capacity
details of the Golf Course's well? If so, please provide the following:
a. The Idaho Department of Water Resources Well ID Number;
b. The make, model, type and rating of each pump used in the
well;
C. The pump curve of the pump(s) used in the well;
d. The depth of the well;
e. The measured well yield, with explanation of how the well yield
was determined; and
f. Please provide the minimum and maximum amount of water the
Company needs to supply to the Golf Course on a daily basis
Answer: a. IDWR Well ID # 469679
b. N/A
c. N/A
d. 180 feet
e. Currently unknown
f. Our current expectation is that the Golf Course will need a 1 1/2"
meter for the remainder of 2024. We have recently installed a 1
1/2" meter on The Company supply line to the Golf Irrigation
Pond and we will be supplying water from our primary
distribution system through this meter going forward. Beginning
in September of 2024 the Golf Irrigation account will be billed for
the 1 1/2" meter and no longer will be billed through the 6" meter
previously used.
Company Response 9/12/2024

Case # SWS-W-24-0 1-StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 89: Please explain the Company's procedure and requirements
for determining when to interrupt service to the Golf Irrigation Pond 6"
meter. What are the requirements for returning service to the customer?
What is the protocol for notifying the customer of the interruption?
Answer: This November jewill be 6 years since we assumed ownership of
The Company from the prior owner. In that time period, we have had one
incident which triggered implementation of "Service Interruption" of a
customer—when our Number #3 Well Pump failed this last July.
To our knowledge there are no written procedures, requirements, nor
protocols regarding service interruptions for any customers and specifically
the Golf Irrigation Pond 6" meter account.
Notification of this recent event was through email and social media to ail
customers.
During the #3 Well Pump Failure Event our response was to ask all
customers to reduce their usage to decrease the load placed on the # 1 Well
pump as it was doing all the work on its own.
The Golf Irrigation Pond 6" meter was shut-off during higher load periods
and ran at a reduced volume level when it was on.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 90: Does the Company provide customers with a notice
regarding backflow assembly testing? If so, please provide a examples of
the notice or a reason it is not a business practice to provide information.
Answer: Yes, the company does provide customers with a notice regarding
backflow assembly testing. An example is attached as Exhibit A.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit A Backflow Assembly Testing
Company Response 9/12/2024

� *e 0#11�
ST6NERIDGE
StoneRidge Utilities
P.O. Box 298
Blanchard, ID 83804
[phone] Extn. 4
April 01,2023
To: StoneRidge Water Customers
Re: Irrization Backflow and Cross Connection Policy and Requirements
In May of 2008,ID Department of Environmental Quality(DEQ)conducted a Sanitary Survey of the StoneRidge public water supply
system. While DEQ found us to be in compliance with the Rules for Public Drinking Water Systems,they did note that the system
needed to address irrigation backflow devices.
DEQ's requirement was for StoneRidge Water Company to contact water customers that had automatic irrigation as a part of their
water connection to StoneRidge water lines-meaning anyone watering their yard or garden with anything more than just a garden
hose hooked to a faucet—all faucets need to have vacuum breaker devices installed. Any permanently installed irrigation system
needs an approved backflow device. We are required to institute and provide documentation attesting that customers have had their
irrigation lines'backflow devices tested by a certified inspector. If your irrigation connections currently don't have backflow devices
it will be your responsibility to have that addressed and corrected before this year's irrigation season starts. The consumer will be
responsible for purchasing,installing,testing and maintaining any backflow prevention device/assembly required to comply with
StoneRidge's General Policy regarding the control of backflow and cross connections(enclosed). Thereafter,inspections are a yearly
requirement by DEQ. StoneRidge Water Company is required to keep records of inspections of individual cross connection control
devices on file in the utility office.
It's imperative that you have your irrigation connections inspected prior to turning the systems on for the spring/summer irrigation
season. We're providing a list of landscaping companies that are certified and provide inspections. Please be advised, in addition to a
copy of the inspection report we will need a copy of the inspection company's certification to keep on file should DEQ request to see
our water customers'records. We're also including an Irrigation Lines'Backflow Device Test/Inspection Certification form—
consumers with in-ground irrigation will need to complete the top portion and the device inspector/tester will need to complete
the bottom portion. There is a portion of the form that will need to be completed by consumers WITI-IOUT in-ground
irrigation. After completion the form should then be returned to StoneRidge Water Company,P.O.Box 298,Blanchard,or
put in the utilities drop box at 12 Holiday Loop,Blanchard,ID 83804.
NO LATER THAN JUNE 1,2023.
Again,it's imperative that the installation and/or inspection of your automatic irrigation systems be completed prior to the activation
of the irrigation system. Enclosed you will find a copy of StoneRidge Water Company's Policy governing the control of backflow and
cross connections with regards to irrigation systems. Failure to comply will result in an immediate water disconnection.
StoneRidge Water Company

ST6NERIDGE
PEASE PLEASE
RET[ IRN - l�U'311 RA
StoneRidge Utilities FORM P.O.Box 298 1110 R N 1
Blanchard,ID 83804
[phone] extn.4
Backflow Testing Reminder
If you haven't already scheduled to have your in-ground irrigation back flow tested please do so
before turning the irrigation on for summer use.
DEQ And StoneRidge Utilities requires all homeowners
that have in-ground irrigation to have a backtlow test completed prior to turning on any irriga-
tion and to provide documentation by a certified inspector . If you currently do not have in-
ground irrigation please disregard this notice.
We thank you for your cooperation on this requirement.
[ DO "�(�'K_have in-ground irrigation lines attached to SR water lines. U
Customer Signature:
Customer Name:
Customer Address:
Customer Phone No.:
Irrigation Lines' Backflow Device Test/Inspection Certification
Certified Technician's Name: Date of Test_____r____
(.Please Print)
Company Name:
Tagged:
Double Check Valve
Pressure Vacuum Breaker
Reduced Pressure Backflow Assembly
High Hazard Air Gap
Serial Number
Technician Signature
Ple;4se Qi)mplete, sign and return tilts form to stone"l'Iftc Wsitev C4?g31pimy No lati.r Ouaso
.Ittne 1, 2023 P.O. Box 2,98, tlla 111,11ard, 11) 838114 or di 'op box ilit-ovd ,at I Ilollday I,00p,
Ilia 114 11axfl. 11).
4/3/2023 *Backflow Policy included and available at the StoneRidge Utilities Office

e So/
1114. Want to find out more?
0 Backflow
It is impossible to cover all of the information
Want
to '1 It
is.,m possit
&-O Fppertainingg to cross connections and backflow in
0
a pamphlet. We hope the preceding L Prevention N
information will inspire you to further educate
yourself on preventing contamination in your n .
home. For more information, including
prevention and trainings on backflow
ir�tion prevention, contact: Maintaining the integrity
www co monroe,in-s Idaho Department of Environmental Quality of your public
1410 N Hilton drinking water system
Boise, I D 83706
Providing safe drinking water is the (208) 373-OS02
highest priority for a public water system. www.deq.idaho.gov
Regulated by Idaho Department of
Environmental Quality and the U.S. Public Health Offices
Environmental Protection Agency,your public http://www.healthandwelfore.idatio.gov
water system follows strict standards to ensure
that the public drinking water supply remains Idaho Rural Water Association
safe. 6065 W Corporal Ln
Boise, ID 83704
As a customer, you also have a [phone]
responsibility to help keep the public www.idahoruralwater.com
water supply safe.
N www.penlight.orgl
There are several things you can do in your waterServices.aspx
home to help maintain clean drinking water for
your family and your community. a water.epa.gov/infrastructure/
• Educate yourself on the dangers of cross drinkingwaterlpwsl
connections and how to prevent backflow. cross connection control
• Properly dispose of household hazardous
wastes,such as paint, cleaners,oil, 0 www.abpa.org
batteries, electronics, laundry products,
and yard products.
• Do not flush pharmaceuticals down the
toilet.
• Teach your children where their drinking
RINA
water comes from and how to protect it. o; nuwltw('K"rit.
Created by IRWA. 2013.

What is backflow? How does backflow occur? What should you do?
Backflovi occurs when water is drawn back into Backflow is caused by either backsiphonage or cross connections are often deemed unlawful 'Di,
your main water supply from another source. The backpressure. city codes. Generally city ordinances require
water entering the drinking water system may be backflow preventers to be installed where cross
contaminated, and wild remain in water lines until Backsiphonage occurs when a vacuum is connections may occur. These devices must be
it is drained from another fixture in your home or induced on a piping system,just like drinking tested annually to ensure they are functioning
your neighbors'. A serious health hazard could from a glass with a straw. Any hose can act as a properly.
result when this -ontaminated water is used for "straw," allowing undesirable liquids to be
drinking, cooking or bathing. drawn through it. There are two types of backflow preventers:
backflow prevention devices and backflow
Locations in your plumbing system where Backpressure occurs due to a drop in pressure prevention assemblies. Both are designed and
backflow can potentially occur are called cross from the water system, as illustrated by the installed to prevent the flow of water backwards
connections Some examples of cross cartoon below. It is important to note that a through a pipe. Besides commercial uses; they
connections include: drop in pressure is out of your control and can are commonly needed for home irrigation
occur at any time. systems.
A hose connection to a chemical solution
aspirator for herbicides, pesticides, and in places �njhere installation and testing of
fertilizers. mechanical backflow preventers is not possible,
You are drinking the same water as an air gap separation is usually required.
Lawn irrigation systems. your neighbor - we are all
Water softeners. connected! Help keep your
Contact your City Hall for more information
Hose connections to a laundry tub. family and your community safe. on local requirements and how to comply_
* Swimming pools.
Historically, cross , .. .
connections haveDANGER
supplydrinking water
been one of the o known as a cross connection)
most serious Water pressure r
public hoaith because of a break in the water main
threats, and many
times are present
Dangerous
in residential the drinking water supply
out of water systems. cause showers . . .
serious. injury

IDAHO ADMINISTRATIVE CODE IDAPA 31.21.01
Public Utilities Commission Utility Customer Relations Rules
C. The customer or applicant failed to abide by the terms of a payment arrangement. (3-31-22)
d. The utility has determined that information provided by the customer or applicant is materially
false or materially misrepresents the customer's or applicant's true status. (3-31-22)
e. The customer or applicant denied or willfully prevented the utility's access to the meter. (3-31-22)
f. The utility determines that the customer is willfully wasting or interfering with service to the
customer or other customers through improper equipment or otherwise. (3-31-22)
g. The applicant or customer is a minor not competent to contract as described in Sections 24-101 and
32-101,Idaho Code. (3-31-22)
02. No Obligation to Connect Service.Nothing in this rule requires the utility to connect service for a
customer or applicant who owes money on an existing account or from a previous account if the unpaid bill is for
service provided within the past four(4)years. (3-31-22)
303. GROUNDS FOR DENIAL OR TERMINATION OF SERVICE WITHOUT PRIOR NOTICE(RULE
303).
A utility may deny or terminate service without prior notice to the customer or applicant and without the customer's
or applicant's permission for one(1)or more of the following reasons: (3-31-22)
01. Dangerous Conditions.A condition immediately dangerous or hazardous to life,physical safety,
or property exists,or if necessary to prevent a violation of federal,state or local safety or health codes. (3-31-22)
02. Order to Terminate Service. The utility is ordered to terminate service by any court, the
Commission,or any other duly authorized public authority. (3-31-22)
03. Illegal Use of Service. The service is obtained, diverted or used without the authorization or
knowledge of the utility. (3-31-22)
04. Unable to Contact Customer. The utility has tried diligently to meet the notice requirements of
Rule 304,but has been unsuccessful in its attempts to contact the customer affected. (3-31-22)
304. REQUIREMENTS FOR NOTICE TO CUSTOMERS BEFORE:TERMINATION OF SERVICE
(RULE 304).
01. Initial Notice. if the utility intends to terminate service to a customer under Rule 302, the utility
will send to the customer written notice of termination mailed at least seven (7) calendar days before the proposed
date of termination. Written notice may be provided by electronic mail (i.e. e-mail) if the customer is billed
electronically and separately consents in writing to receiving electronic notification.This written notice will contain
the information required by Rule 305. (3-31-22)
02. Final Notice.The utility may mail a final written notice to the customer at least three(3)calendar
days, excluding weekends and holidays,before the proposed date of termination. Regardless of whether the utility
elects to mail a written notice,at least twenty-four(24)hours before the proposed date of termination,the utility must
diligently attempt to contact the customer affected, either in person or by telephone, to advise the customer of the
proposed action and steps to take to avoid or delay termination.this final notice will contain the same information
required by Rule 305. (3-31-22)
03. Additional Notice. If service is not terminated within twenty-one (21) calendar days after the
proposed termination date as specified in a written notice the utility will again provide notice under Subsections
304.01 and 304.02 if it still intends to terminate service. (3-31-22)
04. Failure to Pay. No additional notice of termination is required if, upon receipt of a termination
notice,the customer: (3-31-22)
Section 303 Page 12

le
IDAHO ADMINISTRATIVE CODE IDAPA 31.21.01
Public UHIWes Commission Uglify Customer Relations Rules
IL Makes a payment arrangement and subsequently fails to keep that arrangement; (3-31-22)
b. Tenders payment with a dishonored check;or (3-31-22)
C. Makes an electronic payment drawn on an account with insufficient funds. (3-31-22)
305. CONTENTS OF NOTICE OF INTENT TO TERMINATE SERVICE(RULE 305).
01. Contents of Notice.The written or oral notice of intent to terminate service required by Rule 304
will state: (3-31-22)
a. The reason(s), citing these rules, why service will be terminated and the proposed date of
termination; (3-31-22)
b. Actions the customer may take to avoid termination of service; (3-31-22)
C. That a certificate notifying the utility of a serious illness or medical emergency in the household
may delay termination as prescribed by Rule 308; (3-31-22)
d. That an informal or formal complaint concerning termination may be filed with the utility or the
Commission,and that service will not be terminated on the ground relating to the dispute between the customer and
the utility before resolution of the complaint(the Commission's address and telephone number will be given to the
customer);and (3-31-22)
e. That the utility is willing to make payment arrangements (this statement will be in bold print on
written notices). (3-31-22)
f. That for purposes of termination, partial payments will be applied toward utility service charges
first, unless the customer requests otherwise, and that charges for non-utility services cannot be used as a basis for
termination. (3-31-22)
02. Additional Requirements for Gas and Electric Utilities. During the months of November,
December, January and February, oral and written notices provided by gas and electric utilities to residential
customers will include or be accompanied by an explanation of restrictions on termination of service and the
availability of the Winter Payment Flan described in Rule 306. (3-31-22)
306. TERMINATION OF RESIDENTIAL GAS AND ELECTRIC SERVICE — WIIVTER PAYMENT
PLAN(RULE 306).
01. Restrictions on Termination of Service to Households with Children, Elderly, or Infirm.
Except as provided in Rule 303,no gas or electric utility may terminate service or threaten to terminate service during
the months of December through February to any residential customer who declares that he or she is unable to pay in
full for utility service at the primary household and whose primary household includes children, elderly or infirm
persons. (3-31-22)
02. Definitions for This Role.For purposes of this rule. (3-31-22)
a. "Children" means persons eighteen (18) years of age or younger, but customers who are
emancipated minors are not children under this rule. (3-31-22)
b. "Elderly"means persons sixty two(62)years of age or older. (3-31-22)
C. "Infirm" means persons whose physical health or safety would be seriously impaired by
termination of utility service. (3-31-22)
03. Opportunity to Participate in Winter Payment Plan.Any resideatial customer who declares that
Section 305 Page 13

GDS StoneRidge Utilities Procedures for Disconnection Notificabon:
The following process not only meets the minimum requirements of the
1PUC directive but includes additional steps to ensure the customer is
treated appropriately. These guidelines are based on IDAPA 31.21.01 Rulo
304 & Rule 305.
1. The Last week of the Month prepare bast Due Notice (Courtesy
Contact) letter for every customer with amounts 90-days past due
or with balance greater than $299.00 to be hand delivered by
Operator.
2. First available Wednesday prepare the "Initial Notice" (7 Day
Notice) letter for every customer with amounts 90-days past due or
with balances greater than $299.00 and mail USPS Certified.
Check calendar and confirm it will occur during an allowed
"Disconnect Tine".
3. If needed, can the next available Wednesday prepare the 'Final
Notice" (7 Day Notice" and mail USPS Certified. Check calendar
and confirm it will occur during an allowed "Disconnect Time".
4. If customer does not respond, attempt to contact them directly by
phone, email or house visit at least 24 hours before the planned
"Disconnection Date".
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Page 1 of6
STONERIDGE
StoneRidge Utility
GENERAL POLICY WATER
FOR THE CONTROL OF BACKFLOW AND CROSS CONNECTIONS
L Purpose of Policy
• To protect the safe drinking water supply of STONERIDGE UTILITY L.L.C. from
the possibility of contamination or pollution by requiring compliance with state and
local plumbing codes, health regulations,osha and other applicable industry standards
for water system(s) or private water system(s). Compliance with these minimum
safety codes will be considered reasonable vigilance for prevention of contaminants
or pollutants which could backflow into the public water systems: and,
• To promote reasonable elimination or control of cross connections in the plumbing
fixtures and industrial piping system(s)of the consumer, as required by state and local
plumbing`codes, health regulations,osha and other applicable industry standards to
assure water system safety: and
• To provide for the administration of a continuing program of backflow prevention
which will systematically and effectively prevent the contamination or pollution of all
drinking water systems.
2. Responsibility
• STONERIDGE UTILITY L.L.C. shall be responsible for the protection of the
drinking water distribution system from foreseeable conditions leading to the possible
contamination or pollution of the drinking water system due to the backflow of
contaminants or pollutants into the drinking water supply.
• Drinking water system surveys/inspections of the consiuner's water distribution
system(s) shall be conducted or caused to be conducted by individuals deemed
qualified by and representing STONERIDGE UTILITY L.L.C. Survey records shall
indicate compliance with the aforementioned health and safety standards. All such
records will be maintained by STONERIDGE UTILITY L,L.C.
ltsrsllUtilitieslA Document Directoryl0 Application water& Sewer!Utility Packet
Document TemptateslSRU Water Backflow Prevention 3_28_23.doc
Rev. 3/28/23
Form W#1100

Page 2 of 6
• STONERIDGE UTILITY L.,L,C, shall notify in writing, all consumers of the need for
the periodic system survey to ensure compliance with existing applicable minimum
health and safety standards.
• Selection of an approved backflow prevention assembly for containment control
required at the service entrance shall be determined from the results of the system
survey.
3, Consumer's Responsibility
• To comply with this policy as a term and condition of supply and consumer's
acceptance of service is admittance of his/her awareness.
• It shall be the responsibility of the consumer to purchase,install, test and maintain
any backflow prevention device/assembly required to comply with this policy.
4. Plumbing Official Responsibility
• The plumbing offcial's resMsibility to enforce the applicable sections of the
plumbing crude begins at the point of service (downstream or consumer side of the
meter)and continues throughout the dev to ed len th of the consumer's water
system.
• The plumbing official will review all plans to ensure that unprotected cross
connections are not an integral part of the consumer's water system. If a cross
connection cannot be eliminated, it must be protected by the installation of an air gap
or an approved backflow prevention device/assembly in accordance with the State
Plumbing Code.
• Water vacating the drinking water supply must do so via approved air gap or
approved mechanical backflow prevention assembly, properly installed and in
accordance with the State Plumbing Code.
3. Certified Backflow Assembly Technicians, Surveyors or Repair Persons
Responsibilities:
+ A Certified Technician shall perform all tests of the mechanical devices/assemblies
and be responsible for the competence and accuracy of all tests and reports. They
shall be equipped with, and be competent to use, all necessary tools, gauges, and
other equipment necessary to properly test, and maintain backflow assemblies.
• Whether employed by the consumer or a utility to survey,test, or maintain backflow
prevention assemblies the Certified Backflow Technicians, Surveyors or Repair
Persons will have the following responsibilities.
• Ensuring acceptable testing equipment and procedures are used for testing,
repairing or overhauling backflow prevention assemblies.
\\srsl\Utilities\A Document Directory\0 Application water& Sewer\Utility Packet
Document Templates\SRU Water Backflow Prevention 3-28_23,doc
Rev. 3/281123
Form W #1100

Page 3 of 6
• Ensuring such testing and/or repair is reported to the consumer and water
purveyor.
• The report shall include the list of materials or replacement parts used.
• Ensuring replacement parts are equal in quality to parts originally supplied by the
manufacturer of the assembly being repaired.
• Ensuring that there is no change in the design, material or operational
characteristics of the assembly during testing, repair or maintenance.
• Ensuring their license is current,the testing equipment being used is acceptable to
the state, and is in proper operating condition.
• The Certified Technician conducting the test must tag each double check valve,
pressure vacuum breaker, reduced pressure backflow assembly and high hazard air
gap, showing the serial number, date tested and by whom.
• In the case of a consumer requiring a commercially available technician, any certified
technician is authorized to make the test and report the results of that test to the
consumer and water purveyor.
DEFINITIONS
6. Water Purveyor:
STONERIDGE UTILITY L.L.C., is invested with the authority and responsibility for
the implementation of an effective cross connection control program and for the
enforcement of the provisions of this policy.
7. Approved Backflow Assembly:
Accepted by the Department of Health, Bureau of Drinking Water/Sanitation, as
meeting an applicable specification or as suitable for the proposed use.
8. Auxiliary Water Supply:
Any water supply on or available to the premises other than the purveyor's public
water supply will be considered as an auxiliary water supply. These auxiliary waters
may include water from another purveyor's public potable water supply or any
natural source(s) such as a well, spring, river, stream, harbor, etc, or`'used waters" or
"industrial fluids". These waters may be contaminated or polluted or they may be
objectionable and constitute an unacceptable water source over which the water
purveyor does not have authority for sanitary control.
9. Backflow:
The reversal of the normal flow of water caused by either backpressure or back-
siphonage.
\\srsl'\Utiiities\A Document Directory\0 Application water& Sewer\Utility Packet
Document Templates\SRU Water Backflow Prevention 3_28_23.doc
Rev, 3/28/23
Form W#1100

Page 4 of 6
10. Back-Pressure:
The flow of water or other liquids, mixtures, or substances into the distribution pipes
of a feeding distribution pipes of a potable water system from any source(s) other
than the intended source.
11. Back-Siphonage:
The flow of water or other liquids, mixtures, or substances into the distribution pipes
of a potable water supply system from any source(s) other than the intended source,
caused by the reduction of pressure in the potable water supply system.
12. Backflow Prevention assembly:
An assembly or means designed to prevent backflow. Specifications for backflow
prevention assemblies are contained within the Uniform Plumbing Code Chapter 6
and IDAPA 58,01.08.
13. Contamination:
Means a degradation of the quality of the potable water supply by sewage, industrial,
Industrial fluids or waste liquids, compounds or other materials.
14. Cross Connection:
Any physical connection or arrangement of piping or fixtures,which may allow non-
potable water or industrial fluids, or other material of questionable quality to come in
contact with potable water inside a distribution system. This would include any
temporary connections, such as swing connections, removable sections, four way
plug valves, spools, dummy sections of pipe, swivel or change-over devices or
sliding multiport tubes or other plumbing arrangements.
15. Cross Connection-Controlled:
A connection between a potable water system and a non-potable water system with
an approved backflow prevention assembly properly installed and maintained so that
it will continuously afford the protection commensurate with the degree of hazard.
16. Cross Connection-Containment:
The installation of an approved backflow assembly at the water service connection to
any customer's premises where it is physically and economically infeasible to find
and permanently eliminate or control all actual or potential cross connections within
the customer's water system; or, it shall mean the installation of an approved
backflow prevention assembly on the service line leading to and supplying a portion
of a customer's water system where there are actual or potential cross connections
which cannot be effectively eliminated or controlled at the point of the cross
connection (isolation),
\!srsl\Utilities\A Document Directory\0 Application water & Sewer\Utility Packet
Document Templates\SRU Water Backflow Prevention 3.28_23.doc
Rev. 3/28!23
Form W 41100

Page 5 of 6
REQUIREMENTS
Utility Responsibility Policy:
1. No water service connection to any premises shall be installed or maintained by
the Public Water Purveyor unless the water supply is protected as required by
State laws, regulations, codes, and this policy. Service of water to a consumer
found to be in violation of this policy shall be discontinued by the water purveyor
after due process of written notification of violation and an appropriate time
suspense for voluntary compliance, if(1) A backflow prevention assembly
required by this policy for control of backflow and cross connections is not
installed, tested, and maintained, or(2) If it is found that a backflow prevention
assembly has been removed or by-passed, or(3) If an unprotected cross
connection exists on the premises, or(4) If the periodic system survey has not
been conducted. (Service will not be restored until such conditions or defects are
correct.
2. The customer's system(s) shall be open for inspection at all reasonable times to
authorized representatives of the water purveyor to determine whether cross
connections or other structural or sanitary hazards, including violation of this
policy exist and to audit the results of the required. survey.
3. Whenever the public water purveyor deems a service connection's water usage
contributes a sufficient hazard to the water supply, an approved backflow
prevention assembly shall be installed on the service line of the identified
consumer's water system, at or near the property line, or immediately inside the
building being served; but, in all cases, before the first branch line leading off the
service line,
4. The type of protective assembly required shall depend upon the degree of hazard
which exists at the point of cross connection (whether direct or indirect),
applicable to local and state requirements or resulting from the required survey.
5. All presently installed backflow prevention assemblies which do not meet the
requirements of this section but were approved assemblies for the purposes
described at the time of installation and that have been maintained, may be
excluded from these rules so long as the water purveyor is assured that they will
satisfactorily protect the public water system. Whenever the existing assembly is
moved from the present location or, requires more than minimum maintenance
or, when the water purveyor finds that the operation or maintenance of this
assembly constitutes a hazard to health, the unit shall be replaced by an approved
backflow prevention assembly meeting the local and state requirements.
\\srsl\Utilities\A Document Directory\Q Application water& Sewer\Utility Packet
Document Templates\SRU Water Backflow Prevention 3_28_23.doc
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Form W#1100

Page 6 of 6
6. It shall be the responsibility of the consumer at any premises where backflow
prevention assemblies are installed to have certified survey/inspections, and
operational tests made at least once per year at the consumer's expense. In those
instances where the Public Water Purveyor deems the hazard to be great, he may
require certified surveys/inspections and test at a more frequent interval. It shall
be the duty of the Public Water Purveyor to see that these tests are made
according to the standards set forth by the State and local regulations.
7. No backflow prevention assembly shall be installed so as to create a safety
hazard. Example: Installed over an electrical panel, steam pipes, boilers, pits, or
above ceiling level.
8. If violations of this policy exist or if there has not been any corrective action
taken by the consumer within 10 days of the written notification of deficiencies
noted within the survey, then the Public Water Purveyors shall deny or
immediately discontinue service to the premises by providing a physical break in
the service line until the customer has corrected the condition(s) in conformance
with the State and local statutes relating to plumbing, safe drinking water
supplies and the regulations adopted pursuant thereto.
\\srsl\Utilities\A Document Directory'EO Application water& Sewer\Utility Packet
Document Templates\SRU Water Backflow Prevention 3_28_23,doc
Rev. 3/28/23
Form W 41100

StoneRidge Utilities, LLC
Residential Cross-Connection Questionnaire
Please read the enclosed brochure, look over the plumbing in your home and answer the questions below. Thank
you for helping meet this State of Idaho regulation.
Please return to StoneRidge Utilities As soon as possible.
Yes No Don't Know
1. Is there any other source of water, such as a private well, at this address?
If yes, is it protected by a testable backflow preventer?
2, Do you have a swimming pool or hot tub?
If you fill it with a hose, does a hose bib vacuum breaker protect it?
(See brochure)
If you fill it by a direct water line, is it protected by a reduced pressure 5
backflow preventer? (See brochure)
3. Do you have a lawn sprinkler system?
If yes, it is protected by an approved backflow preventer?(**see below)
4. Do you have a hot water or steam boiler (not a water heater)? Eli -7
If yes, is it protected by a reduced pressure backflow preventer? i
(All boilers are required to have a RP)
Are chemicals used in the water'?
If yes, please list the chemicals;
S. Do you have a photo lab, medical, biological, auto paint/repair,
veterinarian or farm equipment, or any other chemical or medical labs
or facilities at this address?
If yes, is it protected by a testable backflow preventer?
6. Do you have a hose aspirator for spraying chemicals?
(All hose connections should have a hose bib vacuum breaker)
If yes, is it protected by a hose bib vacuum breaker?
Please list any and all backflow prevention devices or assemblies currently in use on your property. Include
Manufacturer, Model Number, Type, Size, and Serial Number. If you aren't sure just include as much
information as you can.

**Lawn sprinkler systems that have a connection to the drinking water service lines must have a backflow
assembly installed which has to be tested every year. Check Idaho Public Drinking Water Rules or the Plumbing
Code and its amendments as adopted by the State of Idaho for regulations,
StoneRidge Utilities has an active Cross Connection Control Program in place which directs us to survey all of
our water customers annually, keep records of all tests on testable backflow preventers, and issue a reminder
notice when testing is due.The customer shall provide access for inspection and testing by water system personnel
at all reasonable times to determine whether cross connections, sanitary hazards or other violations of the Cross
Connection Control Program exist.
Thank you. This survey will help prevent accidental contamination of our drinking water system.
Signature(Sign) Date_ Daytime phone number
Name:
Address:
City: State: Zip:
Please mail or deliver this survey to
StoneRidge Utilities LLC
P Q Box 298
Blanchard, Idaho 83804
Email: m11I{I,,,:,,r, tl,iiL,i,tiil,-'i(Lii'I),k {liil
Drop Box at 12 Holiday Loop
Blanchard, ID
Further information can be obtained by contacting Adrianna Hummer with the Idaho Rural Water Association
at 208-392-3576 or by contacting the Idaho Department of Environmental Quality.

Case # SWS-W-24-01-StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 91: Does the Company keep annual backflow testing records?
If so, please provide records for the last three years. If not, please explain
what is the company's plan to ensure backflow compliance?
Answer: We keep the testing records. The testing records for the last two
years are attached to the submission in four (4) PDF files.
Company Response 9/12/2024

Case # SWS-W-24-01 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 92: Please explain what is the company's current meter
reading schedule (e.g., 15th day of the month, third Saturday, etc.)? IDAPA
31.21.01, Utility Customer Relations Rules ("UCRR") 202.01.
Answer: Meters are read on the 4th week of the month.
Company Response 9/12/2024

Case # SWS-W-24-0 1-StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 93: Please explain what is the Company's current billing
schedule (e.g., bills sent three days after meters read)?
Answer: Ebills (to customers who have requested ebiling) are sent by the
51h of the month. Post cards bills are mailed by LISPS the 1st workday of the
month.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 94: Please describe the Company's billing practice. Id
a. When is the payment due?
b. When is a payment past due?
C. Please explain the Company's procedures for collecting past-due bills?
Answer: a. Payments are due the 17th of the month.
b. Payments are past due 60 days after the billing date.
c. We establish contact with customers and discuss their situation.
Typically, a customer pays the bill current. In some situations,
we offer the customer a payment plan option.
Company Response 9/12/2024

S-r6 N E R 100 E
StoneRidge Utilities
P.O.Box 298
Blanchard, ID 83804
(20&)437-3148,Ext.4
Customer:
Acct.#:
Address:
I)ASTIDUF,AWHO
Courtesy Notice
Date
DELINQUENT WATER BILL
While reviewing our records we found your account to be past due in the amount of$
Payments on utility invoices are due by the 17'h of the month and are considered delinquent 30-
days after the billing date.
Accounts that are more than 90-days delinquent or have a balance greater than$299.00 will be
subject to
Please remit the past due amount or contact the Utility Office to arrange for payment options.
Thank you,
StoneRidge Utilities

Case # SWS-W-24-0 1-StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 95: Please provide copies of the following Company documents
(UCRR 305.01 and 311.05): Id
a. Initial Notice to Terminate?
b. Final Notice of Intent to Terminate Service; and
C. Notice of Procedure for Reconnecting Service left at the premises
following disconnection of services (e.g., door tag or notice).
Answer: a. See Exhibit B Notice to Terminate
b. See Exhibit C Final Notice of Intent to Terminate Service.
c. We currently do have a notice of Procedure for re-connecting
service.
Company Response 9/12/2024

Case # SWS-W-24-01 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit Q Notice to Terminate
Company Response 9/12/2024

� *
e
S ��S,
,
StoneRidge Utilities
P.O. Box 298
Blanchard, ID 83804
[phone] ext. 4
Date:
Customer:
Acct.#
Service Address:
INITIAL NOTICE
DELINQUENT WATER BILL
You are hereby notified that you are delinquent in the payment of charges for water service provided by
StoneRidge Utilities. Our records indicate that the balance of your account now stands at:
In accordance with IDAPA 31.21.01,Rule 304&305 (attached),if this balance is not paid or if payment
arrangements are not made by the of __ ,your WATER SERVICE WILL BE
DISCONNECTED WITHIN SEVEN DAYS AFTER THAT DATE.
To avoid termination,please make payment in full or contact us at(208)437-3148 ext 4 to make
arrangements for payment
Termination may be delayed by:
1.) Providing a physician's certificate to the existence of a medical emergency.
2.) An informal or formal complaint concerning termination may be filed with the utility or the
Commission. Service will not be terminated on the ground relating to the dispute between the customer
and the utility before resolution of the complaint. Idaho Public Utilities Commission,P.O.Box 83720,
Boise, ID. 83720— 1-800-432-0369.
Termination of service in no way relieves you of your obligation to pay for all services provided prior to
termination.
There will be a($18.50/30 days or less and$65/31 days or more)additional charge for restoration of service.
StoneRidge Utilities will assist you in making arrangements that do not require immediate payment in full if
you contact us at(208)437-3148 ext. 4
Sincerely,
Teresa Zamora,Utility Administrator

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit C Final Notice of Intent to Terminate Service
Company Response 9/12/2024

,"Oe as-��S,
ST6NERIDGE
StoneRidge Utilities
P.O. Box 298
Blanchard,ID 83804
[phone]
Date:
Customer:
Acct.#:
Service Address:
FINAL NOTICE
DELINQUENT WATER BILL
You are hereby notified that you are delinquent in the payment of charges for water service provided by
StoneRidge Utilities. Our records indicate that the balance of your account now stands at
In accordance with IDAPA 31.21.01,Rule 304&305 (attached),if this balance is not paid or if payment
arrangements are not made by the of your WATER SERVICE WILL BE DISCONNECTED
WITHIN 24 HOURS.
To avoid termination,please make payment in full or contact us at(208)437-3148 Ext.4 to make
arrangements for payment.
Termination may be delayed by:
1.) Providing a physician's certificate to the existence of a medical emergency.
2.) An informal or formal complaint concerning termination may be filed with the utility or the
Commission. Service will not be terminated on the ground relating to the dispute between the customer
and the utility before resolution of the complaint. Idaho Public Utilities Commission,P.O.Box 83720,
Boise,ID. 83720—1-800-432-0369.
Termination of service in no way relieves you of your obligation to pay for all services prior to termination.
There will be a($18.50/30 days or less and$65/31 days or more)additional charge for restoration of service.
StoneRidge Utilities will assist you in making arrangements that do not require immediate payment in full if
you contact us at(208)437-3148.
Sincerely,
Teresa Zamora,Utility Administrator

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 96: Please provide samples of current monthly billing
statements sent to customers who have:
a. No past due balance; and
b. A past due balance.
Answer: a. See Exhibit D No Past Due balance statement.
b. See Exhibit E A past Due balance statement.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit D No Past Due balance statement
Company Response 9/12/2024

UJA
STONERiDGE UTILITIES, LLC
PO BOX 298
BLANCHARD,ID 83804 208-437-3148
ACCOUNT SERVICE
FROM TO _
2ri nigh, 4 /30/24 RETURN THIS STUB WITH PAYMEM
__DESCRIPTION Df CHARGES._ _ IF PREVIOUS BALANCE IS NOT PAID BY DATE DUE.
prv:1303 cur.1306 usg:3000 WTR 2.37 SERVICE MAYBE DISCONNECTED.RECONNECT
V I FEES MAY BE REQUIRED FOR RESTORATION CIF
HV SURCHRGE#461.1.3 SVC 1403 SERVICE.OFFICE HOURS t1AM.2PM WIN BY
WATER-314"BASE 461.1.1 WTR 24.00 Appal MENT ONLY 208-437.3146. _
ACCOUNT 20-01660-00
DUE DATE 07/17/24
t Y AMOUNT 81.59
PREV i Pay Online -stoneridgeities govloorl I=M
41.1 H utll
Pay By Phone-[phone]
CURR 40.40 BILLED ON 07/01/24
NET -SUE ON 07/17/24
LATE L EON 07/18/24
SVC ADDR. t D ELK RD.
Your account is 30 days Past Due. Please remit
payment
STONERIDGE UTILITIES, LLC
PO BOX 298
BLANCHARD,ID 83804 208437-3148
ACCOUNT SERVICE
FROM TO
_ 0 1124 RETURN THIS STUB WITH PAYMENT
_ DESCR1EIIIOb1 OLCkMGES _ LF PREVIOUS BALANCE IS NOT PAID SYDATE DUE.
prv:424 cur:428 usg:4000 WTR 3.16 SERVICE MAY BE DISCONNECTED.RECONNECT
FEES MAY BE REWIRED FOR RESTORATION OF
WATER-3/4"BASE 461.1.1 WTR 24.00 SEPRVICE..OFFICE HOlURRS'9AM-2PBM M-TH BY
ACCOUNT 06-03070-00
DUE DATE 08/17/24
AMOUNT 27.16
PREV Pay Online -stoneddgeulilities.govlpotlal.COM
Q 00 Pay By Phone-[phone]
CURR 27.16 BILLED ON 08/01/24
NET 27.16 DUE ON 08/17/24
LATE Z._1.6__ LATE ON 08/1 OLZI
SVC ADDR: 176C COLUMBIA
Please make payments by mail,online or Drop
box.

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit E A past Due balance statement
Company Response 9/12/2024

STONERIDGE UTILITIES, LLC
PO BOX 298 '
BLANCHARD, ID 83804 208-437-3148
ACCOUNT — SERVICE -
_ _ FROM - TO
_20--0166G00 0610.1124 06/30/24 _ _ RETURN THIS STUB WITH PAYMa
DESCRIPI ION OF-CHOM1RGL,5 - - -
-- — U'PREVIOUS`BALANCE iS NOT mio lIY()ATE,(IUF.
prv:1303 cur.1306 usg:3000 WTR 2,37 SERVICh MAY OISCONNCC7ED RECONNECT
i FE'E$ANY AF RECUIREO I.OR RESTORAT70N CF
HV SURCHRGE#461.1.3 SVC 14.03 SERVB;E 4FFICF HOtIRS')AM•?.i'M M•Tli AY
WATER-3/4"BASE 461.1.1 WTR 24.00 M`POINTW)LN(Cir4LV zGv_4z/3yall
ACCOUNT 20-01660-00
DUE DATE 07/17/24
AMOUNT 8159
- Pay Online s., >.,idg?ulilit>f)s govyonal :cm
CUR �LEp ON I Pay By Phone-[phone]
NET
07/01/24
E ON
LATE LN EON 07/17/24
L. --SLAW-M
1. �-, 07/18/24
SVCAOOR' R.)ELK RD.
Your account is 30 days Past Due. Please remit
payment j F II {{11 11
STONERIDGE UTILITIES, LLC
PO BOX 298
BLANCHARD, ID$3804 208437-3148
- SERVICE_
ACCOUNT _
FROM TO _
06-03070-00 07101/24� 07/31/24 RETURN THIS STUB WITH PAYMEN
DESCRIP rION CND CHARGES IF PREVIOUS SALANCC Ir NOT PAID BY DATE 1)(1E.
prv:424 cur:428 usg:4000 WTR 3.16 SERVICE MAY OF OISCONNLCTED RECONNECT
FEES MAY Br:RrO(JIREO UOR fit-STOWTON tit'
WATER-3/4"BASE 461.1 1 WTR 24.001 SERVICE OFF1C7-I IOURS vAM•?rM M-TH BY
APPOINT Mt NT()N Y9n(F431,31fg
ACCOUNT 06-03070-00
DUE DATE 08/17/24
AMOUNT 27.16
PREV
Pay Online -atoneridgei,Id lies yoWr�naLcom
CURR 0.001 Pay By Phone-(208)/.A1-A�iJ.6
?.7.16I BILLED ON I 08/01/24
NET 27 16 DUE ON 08117/24'
LATE 27 15 LATE ON i 08/18/24
SVC ADDR: 176C COLUMBIA
Please make payments by mail,online or Drop
box.

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 97: Does the Company intend to revise its billing statement? If
so, please provide a samples of proposed monthly statements for customers
who have:
a. No past due balance; and
b. A past due balance.
Answer: No, the company does not intend to revise its billing statements.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 98: Please explain if bills will be estimated for months in which
the Company is unable to read meters. If estimated, please explain how
these estimated charges will be reconciled and displayed in subsequent bills
based on actual usage. Please provide formulas and sample calculations. If
not, please provide an example of the first spring statement after the meters
are read. UCRR 203.
Answer: We do not estimate any bills, we only use actual meter usage to
create bills. We do not read any customer meters Nov-March. So, ail
statements during that period do not show any commodity usage/charges.
We may change this process to reading year-round once we switch over to
remote cellular read meters for all residential customers. We intend to
switch over all larger commercial accounts to cellular read meters at the
earliest opportunity.
The first spring statement is no different than any other statement. It shows
the minimum monthly charge for the meter and the gallons used and the
related commodity charges for that usage—since the meters were not read
for 4 months, the usage will typically be higher than the average monthly
usage during the same time of the year.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 99: Does the Company offer customers a pre-printed form for
the medical emergency certificate? If so, please provide a copy of the form.
UCRR 308
Answer: No, we do not have a pre-printed form. But we provide customer
with a copy of 303 rules/right when they are delinquent.
Company Response 9/12/2024

Case # SWS-W-24-01 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 100: Please provide a copy of the Summary of Rules provided
to customers. Please explanation how and when it is sent. UCRR 700.01.a
Answer: It is sent annually in early spring. See Exhibit F Form SRU W#400.
Company Response 9/12/2024

Case # SWS-W-24-0 1-StoneRidge Water Company General Rate Case
9th Production Request
Exhibit F Summary of Rules
Company Response 9/12/2024

Page 1 of 3
StoneRidge Water Company
P,O. Box 298, Blanchard, ID 83804
Phone: [phone] extn, 4
Summary of Rules
To Our Water Customers:
This is a summary of the rules for service for all Stoneridge Water Company customers as
determined by the Idaho Public Utilities Commission (IPUC). These rules cover the rights
and responsibilities of the Customer and the Utility. Please review the new approved rate
schedule under"Notification and Billing."
If you have any questions concerning this information, please contact us or you can directly
contact the IPUC, P.O. Box 83720, Boise, ID 83720-0074, 1-800-432-0369,
TERMINATION WITH PRIOR NOTICE
With proper customer notice Stoneridge Water Company may deny or terminate water service
for one of the following reasons:
1. Non-payment of a past due bill or payment of a past due bill with an NSF check.
2. Failure to honor the terms of a payment arrangement.
3. Obtaining service by false identity.
4. Refusing to allow access to the water meter shut-off valve.
5. Willfully wasting service through improper equipment or otherwise.
6. Failure to apply for service.
TERMINATION WITHOUT PRIOR NOTICE
Stoneridge Water Company may deny or terminate water service without notice for one of the
following reasons:
I. A situation exists that is immediately dangerous to life, physical safety or
property,
2. To prevent a violation of federal, state or local safety or health codes.
3. Service is obtained, diverted or used without the authorization of Stoneridge
Water Company.
4. Stoneridge Water Company has diligently :attempted to notify you of termination
and has been unable to contact you.
5. If ordered by any court, The Commission or any other duly authorized public
authority.
NOTIFICATION AND BILLING
\1srs1\Utilities\A Document Directory\0 Application water& SeweriUtility Packet Document
Templates\SRU Water Summary Rules 5_17_2022.doc
Rev. 3/30/23 Form SRU W 4400

Page 2 of 3
1. Meters will be read on the 4" week of each month (weather providing). Hills will be
sent out by the 5th with payment due by the 1711 of each month. The basic monthly
fee is determined by meter size and is as follows:
a.) 0.75" - $24.00 per month; 1.00" - $24.00 per month; 1.50" - $96.00 per
month; 2.00" - $170.67 per month; 2,50" - $266.67 per month; 3,00" -
$384.00 per month; 4.00" - $682.67 per month; and 6.00" - $1,536.00 per
month. The commodity charge is $0.79/1,000 gallons, with the exception of
the Golf Course whose charge is $0.71/1,000 gallons. This reflects a 10%
discount because of its interruptible, off-peak usage capabilities.
b.) In addition, Happy Valley Ranchos Water Customers and other customers
connected to that part of the water system shall pay a surcharge of$14.03 per
month for loan costs.
2. A billing will be considered past due (60) days after the billing date. A written Initial
Notice must be mailed at least (7) seven days before the proposed termination date.
A written Final Notice will be mailed on the expiration date of the Initial Notice.
There will be a Grace Period of(7) seven days after the Final Notice has been mailed.
3. At least(24) twenty-four hours before the service is terminated a notice will be left at
the property advising you of the steps needed to have services restored.
4. When the (24)twenty-four-hour period has ended another attempt will be made to
contact you in person or by telephone before service is terminated.
5. Only a(24)twenty-four-hour notice is required if you do not make an initial payment
according to the payment arrangement or the initial payment is not honored by the
bank.
PAYMENT ARRANGEMENTS AND SPECIAL CIRCUMSTANCES
If you cannot pay your billing in full or you receive a notice of termination, please call our office
at(208) 437-3148 extn 4. Payment arrangements can be made to avoid termination of service,
If you cannot pay your bill and a member of your household is seriously ill or there is a medical
emergency, Stoneridge Water Company will postpone termination of service for(30) thirty days.
A written certification is required from a licensed physician or public health official stating the
name of the person who is ill, and the name, title and signature of the person certifying the
serious illness or medical emergency.
COMPLAINT PROCEDURES
If at any time you have a complaint concerning the termination of service,policies and practices
or any other matter regarding our service please contact Stoneridge Water Company, by
telephone or in writing. Your complaint will be investigated promptly and thoroughly. You will
be notified verbally or in writing the results of the investigation and we will make every effort to
resolve the complaint. If you are dissatisfied with the proposed resolution of your complaint,
you may ask the IPUC to review the matter. Your request may be done verbally or in writing.
\\srsl\Utilities\A Document Directory"o Application water& Sewer\Utility Packet Document
Templates\SRU Water Summary Rules 5_17�2022.doc
Rev. 3130123 Form SRU W#400

Page 3 00
Your service �Nill not he disconnected while the complaint is being investigated by tilt utility or
the WUC.
IT:RYItN?ITION OF SERYJ�,1✓
Service will not be disconnected on Friday after 12:00 noon or on a Saturday. Sunday, legal
Holidays recognized by the state of Idaho. or after 12:00 noon on anv day immediate,-ly h0bre
:in, tq;a�t holiclay, �vrvi�e ���ill only he terntinaited hiiv,,cc � the hours Of ii;OUartTI aulll 4:I')ilpltt,
The employee sent to the premises to terminate sers icc will identify himself!her�elf to Vou and
state the purpose of the visit. '[`his person is authOrized to accept payment in f011.
HOOK-UP
The company reserves the right to deny honk-ups during the winter months due to adverse
weather conditions. Nev,' hook-ups sill he S4ha;duled as soon as weather conditions permit.
F1(It�)IC-L'f'CC'I t.iRCii 4 1? i1�ic:�NLrt l.Y FFt.L.i
,A once-time 11ttok-up charge of s will he paid in advance for any new service hook-up.
The extra costs of any slut-or=the-ordinary circumstances retluiring additional equipment or
Special construction techniques involved in the installation of a new service connection will be
agreed to in advance and put into writing by the customer and the company. Only one residence:
per hook-up is allowQd. Any irrigation usage will nova hz inetered. The: momlily rate is as
appears on Page One under-Notificatic3n and E iilirtg I'aytllent is due by the 17`'' of the month,
bills will he considered delinquent byy' the: 301h of the month, Arrangenlents Cali be made to pav
in ads,ance monthly, quarterly, semi-annually or annually .
R[`UQrlNl*M)N FEL
1f tivater service is terminated, the balance in full, plus a rcconnect fee of`S l 8,50 (during office
hours) or $33,50 (after hours) is due if reconnection iS done within 30-days. ,After 30-days the
re-connect fee is as follows.
METER SIZE.: RECONNECT FEE AFTER 0-DAYS:
0.75 s65.00
1.00 S65.00
1.50 S260.00
2.00 $462.00
2.50 $722.00
3.00 S 1,0a0.00
4.00 S 1,849.00
6.00 S4,160.00
NO ONF EXCEPT AN AI_THURIZED AGENT OF THE, Cpi*v11'ANY SIJIAI.1. 'I'A111,ER
WITH CC)M['ANVS LOCKING VALVE AND METER.
'-srsI 't'tltitiCYA DOCUil QHt Director%tO Applicadon vGatter& Sc%�cr t_'tility P-gCkct Doctnnent
TeimplatesyS[W Water Summary Rules 17 210':.kfoc
Rev, 3.,`50,2 Vorm SRt' W P-"400

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
REQUEST NO 101: Please provide a copy of the Summary of Rules provided
to customers. Please explanation how and when it is sent. UCRR 700.01.a
Answer: It is sent annually in early spring. See Exhibit F Form SRU W#400.
Company Response 9/12/2024

Case # SWS-W-24-0 1 -StoneRidge Water Company General Rate Case
9th Production Request
Exhibit G SummQry of Rules
Company Response 9/12/2024

Page l of 3
StoneRidge Water Company
P.O. Box 298, Blanchard, ID 83804
Phone; [phone] extn. 4
Summary of Rules
To Our Water Customers:
This is a summary of the rules for service for all Stoneridge Water Company customers as
determined by the Idaho Public Utilities Commission (IPUC). These rules cover the rights
and responsibilities of the Customer and the Utility. Please review the new approved rate
schedule under`Notification and Billing."
If you have any questions concerning this information, please contact us or you can directly
contact the IPUC, P.O. Box 83720, Boise, ID 83720-0074, 1-800-432-0369.
TERMINATION WITH PRIOR NOTICE
With proper customer notice Stoneridge Water Company may deny or terminate water service
for one of the following reasons:
I. Non-payment of a past due bill or payment of a past due bill with an NSF check.
2. Failure to honor the terms of a payment arrangement.
3. Obtaining service by false identity.
4. Refusing to allow access to the water meter shut-off valve.
5. Willfully wasting service through improper equipment or otherwise.
6. Failure to apply for service.
TERMINATION WITHOUT PRIOR NOTICE
Stoneridge Water Company may deny or terminate water service without notice for one of the
following reasons:
1. A situation exists that is immediately dangerous to life, physical safety or
property.
2. To prevent a violation of federal, state or local safety or health codes.
3. Service is obtained, diverted or used without the authorization of Stoneridge
Water Company.
4, Stoneridge Water Company has diligently attempted to notify you of termination
and has been unable to contact you.
5. If ordered by any court, The Commission or any other duly authorized public
authority.
NOT[[-ICA LION AND BILLING
\\srs]\Utilities\A Document Directory\0 Application water& Seaver\Utility Packet Document
Templates\SRU Water Summary Rules 5_17_2022.doc
Rev. 3I30/23 Fonn SRU W#400

Page 2 of 3
1. Meters will be read on the 41h week of each month(weather providing). Bills will be
sent out by the 5th with payment due by the 17"of each month. The basic monthly
fee is determined by meter size and is as follows:
a.) 0.75" - $24.00 per month; 1.00" - $24.00 per month; 1.50" - $96.00 per
month; 2,00" - $170.67 per month; 2.50" -$266.67 per month; 3.00" -
$384.00 per month;4.00" - $682.67 per month; and 6.00" - $1,536.00 per
month. The commodity charge is $0.79/1,000 gallons,with the exception of
the Golf Course whose charge is $0,71/1,000 gallons. This reflects a 10%
discount because of its interruptible, off-peak usage capabilities.
b.) In addition, Happy Valley Ranchos Water Customers and other customers
connected to that part of the water system shall pay a surcharge of$14.03 per
month for loan costs.
2. A billing will be considered past due (60) days after the billing date. A written Initial
Notice must be mailed at least (7) seven days before the proposed termination date.
A written Final Notice will be mailed on the expiration date of the Initial Notice.
There will be a Grace Period of(7) seven days after the Final Notice has been mailed.
3. At least(24) twenty-four hours before the service is terminated a notice will be left at
the property advising you of the steps needed to have services restored.
4. When the(24)twenty-four-hour period has ended another attempt will be made to
contact you in person or by telephone before service is terminated.
5. Only a(24)twenty-four-hour notice is required if you do not make an initial payment
according to the payment arrangement or the initial payment is not honored by the
bank.
PAYMENT ARRANGEMENTS AND SPECIAL CIRCUMSTANCES
If you cannot pay your billing in full or you receive a notice of termination, please call our office
at(208) 437-3148 extn 4. Payment arrangements can be made to avoid termination of service.
If you cannot pay your bill and a member of your household is seriously ill or there is a medical
emergency, Stoneridge 'Water Company will postpone termination of service for(30)thirty days.
A written certification is required from a licensed physician or public health official stating the
name of the person who is ill, and the name, title and signature of the person certifying the
serious illness or medical emergency.
COMPLAINT PROCEDURES
If at any time you have a complaint concerning the termination of service, policies and practices
or any other matter regarding our service please contact Stoneridge Water Company, by
telephone or in writing. Your complaint will be investigated promptly and thoroughly. You will
be notified verbally or in writing the results of the investigation and we will make every effort to
resolve the complaint. If you are dissatisfied with the proposed resolution of your complaint,
you may ask the IPUC to review the matter. Your request may be done verbally or in writing.
V'srsl\Utilities\A Document Directory\0 Application water& Sewer\Utility Packet Document
Templates\SRU Water Summary Rules 5_17 2022.doc
Rev. 3-30/23 Form SRi; W#400

Page 3 ut'3
Your service will not be disconnect«l while the complaint is being investigated by the utility or
the [flit'.
TRICTION OF TER iN.AT1014 OF-SERVJ E
Service will not be disconnected on t.riday after 12:00 noon or on a tiaturdat . Sunday, l,egat
Holidays recognized by the state of Idaho. or after 12.00 neon on any day inimediate1v before
any legal holiduy, 5�:rvivc ,vill()nly he terntineltC: l heOrc;en the hourti ut'8:00MI'l LIMA 4:00j)It1.
The cttiployee sent to the premises to terminate service will identify himself'herscIf to �ou and
state the purpose: of the visit. `This person is authorized to accept payment ill I'WL
10()k-UI'-UI'
The company reservers the right to deny hook-ups during the winter months due to adverse
weather conditions. Nevv hookups wilt be scheduled as soon as weather conditions permit,
HOOK-UP+CH.,kRGF5 AND MONTHLY F'p,T:S
A one-time hook-up charge will be paid in advance for any aem service hook-up.-
The extra costs of any out-of-the-ordinary circumstances requiring additional equipment Or
special construction techniques involved in the installation of a new service connection will be
agreed to in advance and put into writing bN the cusuOmcr and the company. Only one residence
per hook-up is allowed, Any irrigation usage will no", he metered. The monthly rate is as
'Wears an Page One under "L'otidcation and Efilling". I'styment is due by the 17" of the month,
bills will be considered delinquent by the: 30`r of the tnonth. Arrangenients can be made to ,)av
in advance monthly,Quarterly, semi-annually or annually.
RECONNECTION F'EL
If water service: is terminated, the balance in hell, plus a reconnect t'ee of$18 50 (during office
hours) or $33,50 (after hours) is due if reconnection is done within 30-days, After 30-days the
re-connect fee is as follows:
METER SIZE: 11LCONNI-A.-F FEE AFTER 30-DAYS:
0,75 $65,00
1,00 S65,00
1.50 S260.00
2.00 462.00
2.50 S722.00
3,00 S 1,040.00
4.00 $1,849.00
6.00 S4,160.00
w [lti . EXCEPT AN AUTHUIt17.IaD GENT OF THE CON111ANY SHAL TANIPER
WID-1 COMPANY'S LOCKING VALVE AND MFTER.
tilitie4 A DOCLIMeut Direetory•tt Applicat'on ��utcr tilit" Pa'Jet Dockinlent
T'emplE ws< Rl' Water Slltnniam l7Ulc•+ 1 7 w02 '1klkic
Reap`. i;01 23 1 orm SIU 'W n,400