20240815CAP to Staff Supplemental 49 - MuniLink Board Presentation 2024.pdf

MUNImLINK
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Division of Link Computer Corporation
Headquartered in Central Pennsylvania
Full Service Information Technology Provider
Developing software for 41 years
Over 100 Professionals on staff

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• Monroeville Municipal Authority
10,500 customers
• Wyoming Valley Sanitary Authority
120,000 customers
Today over 470 municipalities
11 In 37 states
Diverse Customer Base
smallest bills 30 and largest bills over 100,000

More
Billing
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WEBPRESENCE
_ Customer GIS
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?'E SOLUTIOIV BACKFLOW
Inspection, ASSET
h0 Manager USPS POSTAL Management
Automation
j UTILITY
O FIELD Billing
v SERVICE ORDERS ACCOUNTING
Financials
CUSTOMER STORMWATER
NOTIFICATIONS Billing OUTSOURCED
Voice,Email,Text P6 Print and Mail
Customer Information CUSTOMER LOAN Lead&Copper ,
System SELF SERVE Management Inspections 811
Portal
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Benefits
Cloud Based
Hosted at Amazon Web Services
No internal servers to purchase or maintain
Secure, redundant servers, real time backups
Access with any device with a web browser
Customer Support
Unlimited
Speak directly to a support rep
Chat with a support rep
E- Bills
Save on postage
Electronic Payments
Credit Card, Bank Drafts
Continuous updates
All upgrades and new features included
Never have to look for another software package

Central
Account
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DAVIE COUNTY WATER DEPT
'-*Al ACCOUNT 6044-0 0 0
Everything about an Account on © - Z ,
one Page: -
Monthly L
Demographics Ics
Billing Information Unit,: Date Type Reference Data To., Balance
Exclude Billing: No 06/032016 Bin Billing:June 2016 billing 06292016 8585 85.85
Exclude Interest No 0513120t6 Pay Scan:053111612:34 -89.35 0.00
Services and Usage Exclude Penally: No 05105201: Bin B.fmg:May 2016 Blfing 05312016 8935 89.35
Exclude Notice: No 04292016 Pay Scan:o5/02116 09:11 -90.05 0.00
Exclude Lien: No 04104J2016 Bill Billing:April 2016 billing 04292016 90 OS 90.(15
Attachmentssuspended Action Code:I.Iontfy
A u t o d r of t Information Balance $85.851. Requested Type Comment
Deposits 1)0W 12312014 Delinquent Notice
Alerts Other 12/OK2014 Delinquent Notice
Wet— w95 1U/032014 Delinquent Notice
Sewer 48.90 07/072014 Delinquent Notice
Backf low Tracking U6 U5201, Delinquent Notice
Finalization
Quick Calculator Title: WATER-WATER Number Size Read Date Reading Usage Type Meter Math Type
Quantify: 1 53555571 F 518 /15242016 4098 23011 Actual Standard
Amount: 27,75
Interface to GIS Enabled: Y,
Notification History 4— ReatlI..Date Type Reading Usage
3000 05242016 Actual 4098 230D
2000 04202016 Actual 4075 2800
03222016 Actual 4047 290D
000
02232016 Actual 4018 3000
O 01202016 Actual 39M 240D
5/16 4/16 3/16 2/16 1/16 12/15
12212015 Actual 3960 790D
Title Total Enabled NO PAYMENT METHOD Ho tl3'r-ontl
S�ORS NFEE-DOOR 10.00N0
N FEE
DELNQUENT LETTER FEE 5.00 No
-DELINQUENT LETTER
FEE

Customer Portal
Allows your customers to:
• View Bills
Account#1-0 • Pay Bills
DUE DATE AMOUNT DUE I► I Account Actions
• View Usage
04/02/2018 $77.75 My�N • View History
®Pay N
Account Details Balance Information Current Bill
'7 Account History
1 0 PERIOD FROM
Derek Jones 08/032016 L Account Usage
122 Main St PERIOD TO
Bellwood,PA 16617 02/082017 0 Manage eBill Settings
LAST PAYMENT AMOUNT
Services:Water,Sewer Metered,Storm Water
$195.00
Bill Type:Paperless eBill;Email LAST PAYMENT DATE
Account#1-0
05/092018
Account Usage
Water
O - " F"s iiiiiiiiiiiM t—t Date Type Reading Usage
zoa6
02/08/2017 Actual 4605 10.00
tav 11/16/2016 Adjust 4595 1000.00
1400 08/03/2016 Actual 200 199.00
1200 07/25/2016 Adjust View Readings 1466.00
trt<: 05/01/2016 Estimate View Readings 1467.00
04/01
/2016 Estimate 3900 1000.00
600 03/01/2016 Actual 2900 900.00
Sao 02/16/2016 Actual View Readings 2900.00
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02117 11M6 08/16 07116 W16 1 16

Field
Service
Dispatch technicians to work in the field
• Re-read a meter
• Exchange a meter
13 Shutoff
Restore Service
Allows users in the field to access the system
Phone or tablet
Real time interaction between office staff and field workers
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Steps © June 2.2021 p O Comn�s
TITLE ASS16NEUTU COMPLETE S46—I Time 0nill T.0 A—M, As,I9ne0TA Sun, Om1il1PMn, Rome S,q—
Mill 10:00 AM 2311 L—I 640 FRANKLIN ST A6nMUeil Open DIV 410
1.AFR9e at Service Address Derek 9ACLaorin O M1010u ,rNevw n4PWAM JOHNSTOWN PA
Ap 5 1100 AM 242 sun Orr- 640 FMNKLIN ST AdMn Use OR, D142 410
2.Repair Meter Unassigned ol View form Abnn, Non JOHNSIOWN.PA '
Inm rt9:ilN P.M.
May 10 5'.00 PM 255 READ 436 MAIN ST Admn User Open A011 290
3.Take a photo Unassigned/ Camera Y —d. METER JOHNSIOWN,PA '
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MAy 10 5.00 PM 254 READ 436 MAIN ST AOmn Use OR, A011 290
a.Complete Service Order Use Jones I Viewform —d" METER JOHNSIOWN PA
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Will son PM 252 READ TIC FRANKIIN ST A6mn Use OR. 0142 410
I Y METER JOHNSIOWN,PA e
MAY 11 4:00 PIA 255 CHANGE 640 FMNKLIN ST AOmn User In"le. 0142
1ues4,Y METER JOHNSTOWN PA

Notification Module Customer
► Notify your customers via Phone, Email or Text
► Send notifications for
Delinquents
Shutoffs
Service Interruptions
Hydrant Flushing
.....and more
Logs each notification & results on the customer's
account
Predefined messages
Text to voice

Lead & Copper - Service Line Inspection Manager
Q search Action
Q Account Name Address Constructed Line Size Classification
Q 53 Rental Property 1 9011 East Main St 3/4" Non-Lead ►
Q 54 Rental Property 2 9012 East Main St 3/4" Non-Lead ►
Q 55 Rental Property 3 9013 East Main St 3/4" Non-Lead ►
Q 58 Scott Baker 100 Main 3/4" 4D Unknown ►
O 27 Joe Kopera 110 Main 3/4" 4 D Unknown ►
O 28 Kevin Vranna 125 Main 3/4" 4D Unknown ►
Q 29 Lee Panick 128 Main 3/4" 4D Unknown ►
Q 3 Tony Jones 139Main 5/8" 4D Unknown ►
Q 97 Hometown Fire Department 911 Main 1" 40 Non-Lead ►
Q 30 Joe Kline 2321 Main 3/4" Non-Lead ►
Q 95 Joe Meter 3 3213 Main 3/4" Non-Lead ►
Q 51 EtownAppartments 4441 Main 3/4" Lead ►
Cl 49 ETown Residential 31232 Main 1996 3/4" Non-Lead ►