20240808Notice of Public Meeting.pdf

IDAPA 31 - IDAHO PUBLIC UTILITIES COMMISSION
31.41.01 —CUSTOMER RELATIONS RULES FOR TELEPHONE CORPORATIONS
PROVIDING SERVICES IN IDAHO SUBJECT TO CUSTOMER SERVICE REGULATION
BY THE IDAHO PUBLIC UTILITIES COMMISSION
(THE TELEPHONE CUSTOMER RELATIONS RULES)
DOCKET NO. 31-4101-2401 (ZBR CHAPTER REWRITE)
NOTICE OF INTENT TO PROMULGATE RULES—
ZERO-BASED REGULATION (ZBR) NEGOTIATED RULEMAKING
AUTHORITY.In compliance with Sections 67-5220(1)and 67-5220(2),Idaho Code,notice is hereby given that this
agency intends to promulgate rules and desires public comment prior to initiating formal rulemaking procedures.This
negotiated rulemaking action is authorized pursuant to Title 61, and the Public Records Act, Section 74-107(13),
Idaho Code, and Executive Order No.2020-01.
MEETING SCHEDULE:A public meeting on the negotiated rulemaking will be held as follows:
Thursday,August 29,2024
10:00 a.m.(MT)
In person participation is available at.
Idaho Public Utilities Commission
Hearing Room
11331 W. Chinden Blvd.
Building 8,Suite 201-A
Boise,Idaho 83714
To participate by phone or web conferencing, please contact Adam Rush at (208) 334-0339 or
[e-mail]. Any additional meeting dates will be posted at https://pue.idaho.gov in the "News
Updates"section.
The meeting site(s)will be accessible to persons with disabilities, if needed.Requests for accommodation must
be made not later than five(5)days prior to the meeting to the agency address below.
METHOD OF PARTICIPATION: Those interested in participating in the negotiated rulemaking process are
encouraged to attend the scheduled meeting in person or via telephone/web conferencing. For those who cannot
participate by attending the meeting,written comments may be submitted to the Idaho Public Utilities Commission
by email at secretary@,,puc.idaho.gov. Written comments may also be submitted using the Idaho Public Utilities
Commission's Case Comment Form: https://puc.idaho.govfForm/CaseComment.
Upon conclusion of the negotiated rulemaking,any unresolved issues, all key issues considered, and conclusion
reached during the negotiated rulemaking will be addressed in a written summary. The summary will be made
available to interested persons who contact the agency or,if the agency chooses,the summary may be posted on the
agency website.
DESCRIPTIVE SUMMARY AND STATEMENT OF PURPOSE: The following is a statement in nontechnical
language of the substance and purpose of the intended negotiated rulemaking and the principal issues involved:
The Idaho Public Utilities Commission initiated this rulemaking in compliance with Executive Order No. 2020-
01: Zero-Based Regulation,issued by Governor Little on January 16,2020.The goal of the rulemaking is to perform
a critical and comprehensive review of the entire chapter in an attempt to reduce overall regulatory burden,streamline
various provisions,and increase clarity and ease of use.
Idaho Administrative Bulletin Page 187 August 7,2024—Vol.24-8

IDAHO PUBLIC UTILITIES COMMISSION Docket No. 31-4101-2401
Telephone Customer Relations Rules ZBR Negotiated Rulemaking
ASSISTANCE ON TECHNICAL QUESTIONS, SUBMISSION OF WRITTEN COMMENTS, OBTAINING
DRAFT COPIES: For assistance on technical questions concerning this negotiated rulemaking or to obtain a
preliminary draft copy of the rule text, contact Stephen Goodson at [phone]. Materials pertaining to the
negotiated rulemaking, including any available preliminary rule drafts, can be found on the Idaho Public Utilities
Commission web site at the following web address:www.puc.idaho.gov.
Anyone may submit written comments regarding this negotiated rulemaking. All written comments must be
directed to the undersigned and must be delivered on or before August 28,2024.
DATED this 5th day of July,2024.
Monica Barrios-Sanchez,Commission Secretary
Idaho Public Utilities Commission
11331 W.Chinden Blvd.,Bldg. 8, Ste 201-A
Boise,ID 83714
P.O.Box 83720
[phone] Office
[phone] Fax
Idaho Administrative Bulletin Page 188 August 7,2024—Vol.24-8