20240806News Release.pdf

Idaho Public Utilities Commission Brad Litile,Governor
P.O. Banc 83720. Boise, ID 83720-0074 Eric Anderson, President
John R.Mammo* Jr,Commissioner
Edward Lodge,Commissioner
Case No. CAP-W-24-01
Order No. 36281
Contact: Adam Rush
Office: [phone]
E-mail: adam.rush(&puc.idaho.gov
NEWS RELEASE: Commission directs water corporation to follow approved rates when
charging customers.
BOISE (Aug. 6, 2024)—The Idaho Public Utilities Commission has issued an interlocutory
order directing the Capitol Water Corporation to ensure its customers are properly charged the
rates set for in its approved tariff.
An interlocutory order was issued because Capitol Water has an open rate case before the
commission. The order directs Capitol Water to follow the rates set forth in its tariff while the
general rate case proceeds.
While examining Capitol Water's financial records for the general rate case, commission staff
discovered information that the company may have incorrectly billed metered customers who
used more water than their monthly minimum allotment of water since 2022. Commission staff
indicated the billing issue potentially affected up to approximately 277 customers in 2022, with
some accounts being slightly underbilled or overbilled up to $43 in a month depending on the
size of the customer's meter. The investigation of the billing issue is on-going.
Idaho law prohibits public utilities from charging rates different than those previously approved.
Based on information gathered by commission staff, the commission has reason to believe
Capitol Water is not billing metered customers according to the approved tariff when they
consume more than their minimum allotted amount of water in a month.
Capitol Water serves customers in Boise.
Additional information is available at: puc.idaho.gov/case/Details/7279.