20240806RE_ Correspondence with Idaho Power.pdf

From: Jon Kruck
To: Adam Young
Cc: Chris McEwan
Subject: RE:Correspondence with Idaho Power
Date: Thursday,July 25,2024 3:34:56 PM
Attachments: IDAPA 31.01.01—Rules of Procedure.Ddf
Good afternoon Adam,
This email is a follow-up to my call with you earlier.
I apologize that I was unable to resolve your complaint informally regarding your issues related to the
utility. However,you may file a formal complaint for review by the Commission under its Rules of
Procedure, IDAPA 31.01.01.000 et seq"-Rule 054. Formal Complaints—Defined—Contents and
Process,available online at:https://adminrutes.idaho.gov/rules/current/31/310101.pdf.
A formal complaint can be filed when the outcome of an informal complaint is not satisfactory. The
formal complaint must be in writing,state the facts and specify how you would like the problem to be
resolved. Unlike an informal complaint,which is handled by the commission's staff,the
commissioners must consider a formal complaint. The commissioners will decide whether it is
appropriate to accept the formal complaint. If it is accepted,a formal legal proceeding will be
started. If the Commission does not accept the formal complaint,then nothing further will be done
by the Commission.
In summary,your formal complaint should state:
• The name of the utility or person the complaint is against.
• A full statement of the facts constituting the acts or omissions of the utility or person against
whom the complaint is filed,and the dates when the acts or omissions occurred.
• The specific provision of statute, rule,order, notice,tariff or other controlling law that the
utility or person has violated.
• What action or outcome should be taken to resolve the complaint.
The address to send the formal complaint to the Commission is:
Idaho Public Utilities Commission
Attn:Commission Secretary
PO Box 83720
Boise, ID 83720-0074
In lieu of mailing the complaint,the complaint may be electronically submitted to the Commission
Secretary by emailing it to monica.barriossanchezCa)puc.idaho.gov.
Please know that a formal complaint becomes part of the Commission's public records for anyone to

view.
If you have any questions, please let me know. My contact information is listed below.
Jon Kruck
Utilities Compliance Investigator
Idaho Public Utilities Commission
Direct: [phone]
Toll Free 1-800-432-0369
From: Adam Young<[e-mail]>
Sent: Wednesday,July 17, 2024 10:54 AM
To:Jon Kruck<[e-mail]>; [e-mail]
Cc: Chris McEwan <[e-mail]>; [e-mail];
[e-mail]
Subject: RE: Correspondence with Idaho Power
CAUTION-This email nrioinated outside the State of Idaho network_Verifv links and attachments
BEFORE you click nr nnen,even if you recognize and/or trust the sender.Contact your agency service
desk with any concerns.
Thanks Jon.We will not respond to or initiate any future contact with Idaho Power. I've copied my dad
and brother(Allen and Eric Young)on this email so they are also aware.Thank you,again,for all your
help with our situation.
Adam
From:Jon Kruck<jon.kruck�puc.idaho.gov>
Sent: Wednesday,July 17, 2024 10:39 AM
To: adambrentyoung(@gmail.com; [e-mail]
Cc: Chris McEwan <chris.mcewan(@puc.idaho.gov>
Subject: Correspondence with Idaho Power
Good morning Adam,
The PUC staff have been having conversations regarding your complaint with Idaho Power.
At this time, I would like to ask you and Aaron to hold off on sending any communications to Idaho
Power,and likewise,we have requested that Idaho Power does not send you any communications,
so that PUC staff can work through the information. This should only be for a few days.
If you have any questions, please let me know.

Thank you,
Jon Kruck
Utilities Compliance Investigator
Idaho Public Utilities Commission
Direct: [phone]
Toll Free 1-800-432-0369