20240627Assurance Wireless USA LP Annual Certification Emergency Operations Plan and Affidavit.pdf

RECEIVED
Davis Wrig ht 2024 June 27 PM 5:00
Suite 700
Lon
IDAHO PUBLIC 560 SW 10th avenue
Tre m a i n e P UTILITIES COMMISSION Portland,OR 97205
Mark P.Trinchero
503.241.2300 tel
503.778.5299 fax
marktrincherokdwt.com
June 27, 2024
Via E-Filing: Secretary(t wuc.idaho.gov
Jan Noriyuki, Commission Secretary
Idaho Public Utilities Commission
Suite 201-A
11331 W. Chinden Boulevard, Bldg. 8
Boise, Idaho 83714
Re: Assurance Wireless USA, L.P. Annual Certification Filing for Docket GNR-t-24-01
Dear Ms. Noriyuki,
Assurance Wireless USA, L.P. ("Assurance Wireless") submits the attached Certification
Compliance Letter, Emergency Operations Plan and Signed Affidavit in support of its
Annual Lifeline Report for filing into Docket GNR-t-24-01.
Please contact the undersigned should you have any questions.
Very truly yours,
Davis Wright Tremaine LLP
Mark P. Trinchero
MPT/ksh/Encl.
4857-9272-3404v.1 0048172-000324

RECEIVED
2024 June 27 PM 5:00
IDAHO PUBLIC
UTILITIES COMMISSION
State of Kansas CERTIFICATION BY ELIGIBLE TELECOMMUNICATIONS CARRIER
)SS OF COMPLIANCE WITH SERVICE QUALITY AND CUSTOMER
County of Johnson } PROTECTION,ABILITY TO REMAIN FUNCTIONAL IN EMERGENCIES,
AND USE OF FEDERAL HIGH-COST SUPPORT.
AFFIDAVIT OF BUSINESS OR CORPORATE OFFICER
The Idaho Public Utilities Commission Order No. 29841 requires that Eligible Telecommunications
Carriers(ETC) certify that it is compliant with applicable service quality standards and consumer
protection rules-, and ETCs must demonstrate the ability to remain functional in emergencies. In addition,
the Commission must fife an annual certification with the USAC and the FCC that all federal high-cost
support provided to ETCs within the State of Idaho will be used only for the provision, maintenance, and
upgrading of facilities and services for which the support is intended.Accordingly,the undersigned states
and verifies under oath the following:
1. 1 am an officer of Assurance Wireless USA,L P , an eligible telecommunications carrier for
receiving federal universal service support under section 214(e)of the Telecommunications
Act of 1996 in the state of Idaho.
2. NIA
3. Assurance Wireless USA, L.P. is complying with applicable service quality standards
and consumer protection rules of the Federal Communications Commission and the Idaho
Public Utilities Commission.
4. 1 certify to the Commission that the Company is able to remain functional in emergencies
as set forth in Commission Order No. 29841 and in 47 C.F.R. § 54.202(a)(2).
5. NIA
6. This verification and affidavit is provided to be the Idaho Public Utilities Commission to
enable the IPUC-to certify to the FCC that federal universal service support received by the
eligible carriers in the state will be used in a manner consistent with Section 254(e)of the
Telecommunications Act.
Larry J.Weians Vice President
Name/Title
---
Date
SUBSCRIBE AND SWORN to before on T
this f - ? day of �-
k' i (t 0 . zJ
Notary Public for T-Mobile USA. Inc. residing
at 6160 Sprint Parkway,Overland Park, KS 66251
My Commispi n_ /r DANA D GILLIS
expires j �,! 2 AL
Notary Publ c, State of Kansas
■ MV tjDe

ctia
June 29,2023
Mr. Neville Ray
President&Strategic Network Advisor to the CEO
T-Mobile USA
12920 SE 38th Street
Bellevue,WA 98006-1350
Dear Neville:
Congratulations! This letter is to notify you that T-Mobile USA, Metro by T-Mobile ("T-Mobile")
and Assurance Wireless have completed the certification process for the CTIA Consumer Code
for Wireless Service ("Voluntary Consumer Code") for the period of July 1, 2023 through June
30,2024,and is deemed compliant with the principles,disclosures and practices set forth in the
Voluntary Consumer Code. Accordingly,T-Mobile is authorized to use and display the CTIA Seal
of Wireless Quality/Consumer Information,subject to the terms and conditions set forth in the
attached License Agreement.
Please ensure that the relevant employees of T-Mobile review the License Agreement before
using the Seal. Use of the Seal constitutes acceptance of these terms and conditions. We are
providing two specimens (color and black/white) of the Seal for T-Mobile's use on its website
or collateral materials. If you should have any questions concerning the certification process
or use of the Seal, please contact Kathryn Dall'Asta, CTIA's Vice President and Deputy General
Counsel,at(202) 736-3677 or kdallasta(@ctia.org.
CTIA commends T-Mobile for its ongoing leadership and participation in the CTIA Voluntary
Consumer Code, and we look forward to continuing to work with T-Mobile on this important
industry initiative.
Sincerely,
Meredith Attwell Baker
President&Chief Executive Officer
c.c. David Edwards, Managing Corporate Counsel
Molly Malouf,Senior Director, Legal Affairs
Andrea Talaga,Senior Paralegal, Marketing Communications
Attachment
140016th Street,NW Suite 600 Washington,DC 20036 www.ctia.org

i ra
ctia
CONSUMER CODE FOR WIRELESS SERVICE
CONSUMER CODE CERTIFICATION SEAL
TERMS OF USE (2023)
Subject to your compliance with the terms contained herein ("Terms"),CTIA-The Wireless Association
("CTIA") hereby grants your organization ("Company") a non-exclusive, world-wide, royalty-free
license("License")to use CTIA's Consumer Code Certification Seal("Seal")to represent that Company
voluntarily adopts and adheres to the CTIA Consumer Code for Wireless Service for the period of July 1,
2023 through June 30, 2024 ("Voluntary Consumer Code") and has certified such to CTIA. The Seal is
attached hereto at Exhibit and fully incorporated herein by reference.
This License shall become effective immediately upon the date of your receipt of CTIA's written
acknowledgement of Company's certification and shall remain in effect until June 30, 2024. CTIA
permits the use of the Seal,solely in connection with the Voluntary Consumer Code program.Company
may use the Seal in Company's advertising, promotional materials, other literature, or on Company's
website(s)to indicate its voluntary compliance with the Voluntary Consumer Code.
Use of the Seal shall not be misleading as to the extent of Company's voluntary support and
participation in the Voluntary Consumer Code program. Company shall not modify or alter the Seal
without prior written permission from CTIA, and such permission shall not be unreasonably withheld.
Company agrees to amend or discontinue the use of the Seal upon the written request of CTIA.
Company shall immediately cease use of the Seal upon receipt of CTIA's written notice to do so. If at
any time, Company's practices and policies fail to comply, or CTIA has reason to believe that such
practices and policies fail to comply with the Voluntary Consumer Code,Company will cease use of the
Seal and all rights and permissions will immediately revert to CTIA.
Company assumes full and complete responsibility for its use of the Seal, and agrees that its use of the
Seal constitutes a declaration that Company voluntarily adopts and follows the principles set forth in
the Voluntary Consumer Code.
Use of the Seal for other purposes than those stated in these Terms is an unauthorized use of the Seal
and is strictly prohibited,unless otherwise agreed upon by CTIA in writing.
This License may be renewed annually subject to Company's successful completion of the certification
process.
Use of the Seal constitutes acceptance of these Terms.

EXHIBIT A
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CONSUMER
CODE TM
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CONSUMER
CODE

EMERGENCY OPERATIONS PLAN
T-Mobile is able to function in emergency situations as set forth in Section
54.201(a)(2), which includes "a demonstration that it has a reasonable amount of back-up
power to ensure functionality without an external power source, is able to reroute traffic
around damaged facilities, and is capable of managing traffic spikes resulting from emergency
situations."' In particular, T-Mobile has the following capabilities to remain functional in
emergency situations:
Availability of fixed and portable back-up power generators at various network
locations throughout T-Mobile's network that can be deployed in emergency
situations.
• Ability to reroute traffic around damaged or out-of-service facilities through
the deployment of cell-on-wheels ("COWs"), redundant facilities, and dynamic
rerouting of traffic over alternate facilities.
• A network control center that monitors network traffic and anticipates traffic
spikes, and can then(i) deploy network facilities to accommodate capacity
needs, (ii) change call routing translations, and(iii) deploy COWS to
temporarily meet traffic needs until longer-term solutions, such as additional
capacity and antenna towers can be deployed.
• The majority of sites not equipped with fixed generators have battery back-up
systems installed to maintain service in the event of a widespread power
outage.
147 C.F.R. § 54.202(a)(2).

T-Mobile USA
Business Continuity Program Summary
T-Mobile USA, Inc. ("T-Mobile") is committed to safeguarding the interests of our customers,
employees and stakeholders in the event of an emergency or significant business disruption. As
a result T-Mobile has and maintains an enterprise-wide Business Continuity Program designed to
provide effective responses to a wide variety of disruptive events. T-Mobile's Business Continuity
Program is centralized in its design and decentralized in its implementation, promoting active
involvement in the program by all lines of business in all locations.
Primary components of the T-Mobile Business Continuity Program include:
:Z Enterprise Business Continuity Project Initiation and Oversight
:Z Risk Evaluation and Controls
:Z Business Impact Assessment and Analysis
Z Business Continuity and Disaster Recovery Strategic Direction
:Z Crisis Response, Emergency Response, and Operations
:Z Business Continuity Plan Development, Maintenance, and Exercising
:Z Awareness and Training Programs
:Z Public Relations and Crisis Response and Resumption Coordination
:Z Coordination with External Agencies
A team of certified Business Continuity professionals is responsible for documenting and
developing enterprise standards, processes, and policies for all business continuity and disaster
recovery needs throughout T-Mobile. This group supports the line of business continuity planning
and defines enterprise tools and methodologies. This level of consistency across the lines of
business enhances T-Mobile's overall planning and resumption efforts.
T-Mobile also maintains backup and alternate power sources at mission critical locations, and has
information processing and telecommunications back-up sites that provide redundancy that is
important to protecting key business information and services. Business Continuity Plans are
housed in a centralized online repository, accessible to employees in office and remotely through
a web browser. Additionally, hard copies of plans are available at multiple sites throughout the
enterprise.
The T-Mobile USA Business Continuity Program is designed and maintained to proactively
mitigate the risk of threats to T-Mobile's customers, employees, and stakeholders. As such the
program is revised and updated as needed to address potential and emerging hazards.
For additional details on the Disaster Readiness and Emergency Response, please see the
attached document. For more information on the T-Mobile Business Continuity Program, please
send inquiries to: BusinessContinuity(o)_T-Mobile.com
December, 2023

DISASTER
READINESS AND
EMERGENCY
RESPONSE
TO HELP KEEP YOU
CONNECTED WHEN YOU
� . NEED IT MOST :: r.••�w�
lop
T-Mobile Emergency Management is ready when
disaster strikes. Customers can rely on dedicated
personnel and critical resources to help maintain
seamless connectivity to emergency services and T EMERGENCY
loved ones. 1 MANAGEMENT

0
OUR MISSION
AM ERICNS U NCARRI ER 5
06
We are invested in safeguarding the interests of our
customers,stakeholders,and employees.We maintain V
an Enterprise Continuity Program to provide effective, O
timely responses to a wide variety of disruptive events.Our > 1 _
program is centralized in its design and decentralized in its
implementation,enabling us to maximize our full capabilities
while taking advantage of our scale across multiple lines of
business and locations to promote active involvement.
Reliable communications and
connectivity are essential during
dedicated enterprise-wide teams to address business
critical events.
continuity,disaster recovery,network availability,emergency
We understand the importance of reliable communications response,and customer support,ensuring our continued
and connectivity during critical events.T-Mobile incorporates focus on safeguarding the interests of our customers,
business continuity into our overall corporate business employees,and stakeholders in the event of an emergency
philosophy.Our Enterprise Business Continuity Program or significant business disruption.These teams work in
promotes the use of business continuity principles, partnership to provide coordinated and effective responses to
guidelines,and standards by all company employees during a wide variety of disruptive events.
routine business operations to assure the continuation of our
mission-critical enterprise operations and services.This level A team of dedicated,certified,and seasoned business
of consistency across T-Mobile lines of business enhances our continuity professionals works with all lines of business to
overall planning and business resumption efforts. help ensure that our business continuity plans are current,
comprehensive,and effective.This group supports our
The T-Mobile Enterprise Business Continuity Program business continuity planning for each line of business and
is industry-leading with proactive measures to reduce defines enterprise recovery tools and methodologies.
operational risks and implement recovery solutions that
minimize the impact to customers and services during The T-Mobile Enterprise Business Continuity Program is
potential business disruptions.We maintain multiple reviewed and approved by leadership on an annual basis and
is guided by the following governing principles:
■ Commitment to employee and customer safety
■ Commitment to preserving business operations and
services
■ Business continuity as a shared responsibility across
all levels of management,all lines of business,and the
Enterprise Continuity Team
■ Continual business continuity plan assessment,
improvement,flexibility,and maturity are necessary
AMERICXS forsuccess
LARGEST ; FASTEST ■ Plan development with an"all hazards"mindset and focus
NETWORKSG
on a full range of natural and man-made hazards and risks
that could impact employees,customers,operations,and
assets in countries around the globe
Critical operations,processes,and services across the
enterprise are identified along with criticality ratings,risks,
gaps,and potential impacts of a service disruption.Process,
criticality,and risk reviews are conducted on a regular basis.
Capable device required;coverage not available in some areas and may be impacted in emergencies.
Some uses may require certain plan orfeature;seeT-Mobile.com.Fastest:Based on median,overall
combined 5G speeds according to analysis by Ookla®of Speedtest Intelligence®data for Q2 2023.
Ookla trademarks used under license and reprinted with permission. 2

DISASTER READINESS AND EMERGENCY RESPONSE
ENTERPRISE BUSINESS CONTINUITY
PLANNING FOCUSED ON THE
CUSTOMER EXPERIENCE
The T-Mobile Enterprise Business Continuity Program considers the full range of natural and man-made hazards that could
impact employees,customers,operations,and assets across the country.T-Mobile uses information obtained through
Business Impact Analysis and the development of business continuity(risk reduction)strategies to preserve business
functions that are required in the face of a disaster.
Business Impact Analysis ENTERPRISE
Through various assessments,including Business Impact U BUSINESS
Analysis(BIA),we evaluate the criticality of different aspects CONTINUITY
of each part of the business,including:
■ Business processes
■ Applications Primary components of the
■ Suppliers T-Mobile Business Continuity Program
■ Partners ■ Enterprise business continuity project initiation
■ Sites
■ Network elements and oversight
■ Risk evaluation and controls
■ Business Impact Assessment and analysis
This evaluation determines the tolerance for disruption, ■ Business continuity and disaster recovery
ensuring minimal impact on employees,customers,
strategic direction
operations,and assets.The results of these assessments ■ Business continuity plan development,maintenance,
guide our prioritization efforts,helping us make informed and exercises
decisions about mitigation and planning.Critical business ■ Awareness and training programs
processes are closely matched with the criticality of their ■ Public relations and crisis response and resumption
associated applications,suppliers,and dependencies.We ■ Coordination with external agencies
conduct annual BIA reviews to maintain our preparedness. ■ Incident command structure integrated into each
Business continuity engineering team nationwide
strategies and planning
■ Process and standards:We deploy common terminology,
standards,policies,methodologies,and documentation to
reinforce consistency across the company. ENTERPRISE
■ Reporting:Executive management receives a quarterly r l
risk report inclusive of the efforts and status of the V BUSINESS
Enterprise Continuity Program. CO NTI N U
■ Plan maintenance:Annually,the owning team and
enterprise continuity experts review each organization's
plan. Key stakeholders are responsible for reviewing
program documents at least annually. Strategies and Plann'`
■ Supplier business continuity:T-Mobile has a Business
Continuity and Disaster Recovery Plan(BC/DR)
assessment process that is designed to inform us of TMobile
partner plans along with the ability to request the
business continuity plans used by our partners,suppliers,
and vendors,as needed.
■ Accessible plans:Our business continuity plans are
housed in a centralized redundant repository that is
accessible to internal stakeholders regardless of their
physical location.

DISASTER READINESS AND EMERGENCY RESPONSE
CUSTOMER SATISFACTION
DRIVES OUR PREPARATION AND
RESPONSE TO DISASTER EVENTS
When T-Mobile becomes aware of an upcoming event such as a hurricane or storm,our organization acts
before a disaster occurs.Highly detailed emergency operations plans have been created and implemented
nationwide and technical personnel have been trained.This preparation allows us to maximize resource
availability and reduce response time.Here are some examples of how we prepare and act.
BEFORE A DISASTER STRIKES: DURING AND FOLLOWING DISASTERS:
T-MOBILE PREPARATIONS T-MOBILE RESPONSE ACTIONS
■ Analyze storm conditions for anticipated landfall. ■ Deploy portable generators,COWs,satellite or microwave
■ Prepare and test back up power sources in probable as needed
areas of impact ■ Establish comprehensive strategy for network recovery
■ Ensure supportive equipment,such as portable dependent upon impact and immediate needs
generators,Cell-On-Wheels(COWs)and Cell-On-Light- ■ Coordinate with local,state,and federal officials and
Trucks(COLTs)on standby nationwide government organizations as appropriate
■ Establish a command center that will mobilize teams of ■ Offer options to ensure public safety officials,emergency
technicians and engineers as conditions permit first responders,and others have adequate support
■ Engage our national vendors regarding fuel,generators, ■ Support impacted communities in various ways
technicians,staging yards,security,accommodations, depending on circumstances and need,such as Wi-Fi
and catering,so teams can focus on the tasks at hand calling and charging stations
■ Create staging areas for incoming equipment and ■ Deploy EVTs to respond to impacted markets
personnel ■ Maintain consistent command and control calls to
■ Forward deploy resources in safe zones coordinate efforts between teams
■ Coordinate with local and state officials,state offices ■ Deploy response personnel to the impacted area
of emergency management,DHS,FEMA,and the FCC ■ Establish virtual Emergency Operations Center to provide
as appropriate operational control for event
■ Monitor evacuation efforts and routes ■ After-action reviews completed for events with best
■ Identify opportunities to adjust wireless capacity in practices defined and processes updated
certain hubs/zones such as shelters,transport hubs,
arenas,etc.
Keeping our network reliable,
resilient, and redundant
Reliable connectivity is a must for our customers.We have Our network operations centers are geographically redundant
spent many years focused on network and operational and diverse,fostering a proactive approach through regular
redundancy along with hardening and improving resiliency operations rollovers.Our geo-redundant teams handle daily
on our infrastructure,critical sites,and operations such as operations at each site and actively participate in operational
network operations centers,data centers,and call centers. rollovers between centers.
Network design plays a critical part in hardening our network.
MSO locations significantly reduce the chance of network Our data centers also exhibit geo-diversity and redundancy,
failure due to third-party fiber damage,equipment failures,or supporting primary and alternate systems for critical
other potential causes of service interruptions.We continue operations,tools,and systems.Our teams of experts span
to make significant investments in our network's redundancy, across engineering,facilities,network operations centers,
resiliency,and reliability and maintain an organized and IT teams,network support,and data centers to ensure
integrated suite of disaster plans and procedures. comprehensive support and robustness.
4

DISASTER READINESS AND EMERGENCY RESPONSE
NETWORK PREPARATION
T-Mobile plans and designs the entire network infrastructure—from local endpoints to IP backbone
connecting it all—for resiliency as well as pre-staging assets to enable a rapid response.
Cell site disaster planning
■a Cell sites are strategically equipped to accommodate backup power sources(e.g.,
batteries,fixed generators,portable generator connectors)to provide continuous
coverage regardless of the scale of a disaster.We've also implemented a distributed
architecture for interconnection redundancy utilizing dual fiber facilities at switch
locations.Communications from T-Mobile cell sites are backhauled with various
combinations of ethernet,copper,fiber,and microwave systems.The T-Mobile radio
network provides significant overlapping coverage areas,which often allow cell sites
to fully or partially compensate for a neighboring cell site.
Switch disaster planning
Site recovery plans have been developed for major switch locations.Prioritizing
r available options for relocation,to help ensure agility when faced with disaster
recovery issues.Mobile switching centers have permanent,on-site emergency
backuppower for use in the event of a momentary or extended power failure.The
p Y P Y
are protected by FM-200 or Pre-Action Dry Fire Systems.They are also equipped with
spare equipment inventory for all critical network elements.Switching systems are
designed with geo-redundancy for continuity of operations.
I I
IP backbone failover and recovery
The T-Mobile IP network uses multiple logical adjacencies over physically diverse
paths.There are multiple diverse paths between any two nodes on the backbone.
r-
These backbone links travel over fiber that is physically diverse from other fiber
paths.The IP backbone is regularly reviewed and augmented for capacity needs and
i� can reroute traffic based on dynamic routing protocols.Thanks to the high level of
diversity and fast convergence of the network,most fiber outages will go completely
unnoticed by our customers.The IP backbone uses technology to take advantage
of potential fiber paths during a disruption.The capacity available in the backbone
helps ensure congestion-free service during normal operations and provides failover
bandwidth in the event of one or more link outages.IP backbone network routers
have at least two physical connections,redundant processors,and redundant power
supplies(such as batteries and diesel generators)at all sites.Equipment is installed in
secure T-Mobile facilities that are built to withstand natural disasters.
Network deployable assets
and response vehicles
T%VAil Our response fleet of vehicles is pre-staged across our operational areas to enable
'= rapid response and includes COLTs,COWs,generators,mobile command centers,
and customized communication Jeeps,to help provide satellite service in the worst
conditions.Our Satellite Cell on Light Trucks(SatCOLTs)can deploy within minutes
and operate in some of the toughest terrains to support our customers when they
i need us most.In addition,we have a full array of response vehicles such as tow
vehicles,snowmobiles,airboats,and high-water vehicles that allow us to access areas
hardest hit by disaster.We will never stop working to make our network the best for
our customers.
5

DISASTER READINESS AND EMERGENCY RESPONSE
HOW WE RESPOND
Response operations
T-Mobile has multiple strategies in place for emergency •_
management and rapid response to quickly address and
respond to all types and sizes of events and to support our
customers across the globe.We understand the importance
.�,
of reliable communications and always-on connectivity. >
We have a long history of moving quickly and efficiently
in emergency situations to ensure our customers can stay
connected when they need it the most.
When our network team receives notification of an actual
or potential situation that requires activation(such as a
hurricane,earthquake,regional power outage,or another -
event where business as usual would not resolve the w
situation),a virtual T-Mobile Emergency Operations Centers r -
(EOC)is established to oversee and manage the company's �—
response to an event from the beginning to end.This ,
EOC performs an initial overall assessment,establishes
monitoring bridges,coordinates between agencies impacted
by the event,assigns tasks,gathers status information,and _
performs executive notifications at prescribed times. - :
We maintain an organized and integrated suite of disaster
..��
plans and procedures.To aid in situation assessment,
response,and resource tracking,our network teams leverage
tools such as:
■ Hardened GPS-enabled phones
■ Wireless modems
■ Custom applications
■ IoT solutions
■ Smartphones
These multilayered investments are designed to deliver
industry-leading service continuity.
When disaster strikes in one area of the country and there
is a need for additional on-the-ground support,we have
an Emergency Volunteer Team comprised ofT-Mobile
employees across the US who personally volunteer to go
into disaster-impacted areas to help keep our customers
connected. i (

DISASTER READINESS AND EMERGENCY RESPONSE
Public safety grade
preparedness and response
Strengthening emergency response plans for our public Preparedness
safety customers and critical infrastructure partners is a ERT personnel engage proactively with local,state,
long-standing practice at T-Mobile.A component of the federal,and critical infrastructure planners.This includes
T-Mobile Emergency Management Team is our Emergency collaboration with leaders from organizations such as the
Response Team(ERT)—a national group with vast experience Department of Defense,the Federal Emergency Management
in all aspects of public safety operations and mission-based Agency,the Department of Homeland Security's Critical
support.ERT is available 24/7,coordinating the necessary Infrastructure Security Agency(CISA),and the Federal
resources to help ensure reliable network services are Communications Commission.Long before events occur,
available for public safety and first responders. they work on:
■ Policy development
■ Response frameworks
■ Best practices
■ Training coordination
■ Exercises
■ Enhancing national readiness
This collaboration promotes the readiness and operational
! capacities of new T-Mobile as well as local,state,and federal
entities,and other critical infrastructure and essential
service partners.
Response
During times of crisis,T-Mobile National Emergency
Management personnel who are coordinating recovery
_ seek to remain in lockstep with emergency management,
Homeland Security,and public safety officials.Through
- our collaboration with the National Communications
~� Coordination Center and through state and local emergency
operations centers,T-Mobile representatives can:
■ Gather and share information
■ Mitigate environmental and operational concerns
■ Facilitate protective measures
■ Enhance rapid response and recovery capabilities
oo
^j Enhancing first response
pp I Our Emergency Management and Emergency Response Team
(EM/ERT)provides a full suite of first response capabilities.
I This includes:
1 ■ A national cache of handsets,hotspots,charging stations,
o J�i � and Wi-Fi equipment to help address surge demands on
emergency management and public safety operations.
USD0T1202C3E T Mobile , { ■ A national fleet of mobile deployable assets,including
SatCOLTs,portable satellite antenna systems,and other
tactical communications systems provide necessary and
—_ specialized infrastructure to support government and
- operations.
This collaborative approach not only ensures our continuing
capabilities to serve but also helps address the restoration of
SatCOLT deployed for Hurricane Ian response. critical resources overall.
ERT deploys based on need and resource availability.
7

OTEMERGENCY
E MANAGEMENT
Ilk
r� • � ' ,, —
Sales and retail operations Community support
We monitor the impact of events on our local stores to T-Mobile has invested over$2.5 million to increase our fleet
protect the safety of our employees and customers. size and flexibility with the goal of maximizing community
Depending on the unique impacts of each natural disaster, support.By the end of 2023,the fleet will feature over
we have offered account relief,enhanced services,free 30 different units,some with state-of-the-art technology
devices,and accessories to help customers and the broader allowing support when coverage is challenging.Most assets
community meet their communication needs.Working with are equipped with technology that aggregates SIM cards
local officials,our fleet of T-Mobile trucks is deployed for and Starlink simultaneously to provide up to%mile Wi-Fi
community support efforts at evacuation centers,shelters, coverage throughout most U.S.areas.Assets also provide
distribution points,and damaged stores,providing a point of mobile charging solutions for a wide array of devices
contact for supplies and information. including phones,computers,and medical equipment.
Maintaining a dynamic approach
The T-Mobite Enterprise Continuity Program dynamically evolves to adapt
to ever-changing events,technology,and disruptions and our policies and
procedures will change over time from what is described in this document.
T-Mobile,the T logo,Magenta&the magenta color are registered trademarks of Deutsche Telekom AG.©2023 T-Mobile USA,Inc. 235410