20220112Summons to Qwest Corporation.pdf

BEFORE THE IDAHO PUBLIC UTILITIES COMMISSION
RICHARD KEAVY,
COMPLAINANT SUMMONS
cAsE NO. QWE-T-21-14
QWEST CORPORATION D4BIN
CENTURYLINK COMMTJNICATIONS, LLC
RESPONDENT
William Hendricks
Associate General Counsel
Lumen Technologies
902 Wasco St, Floor I
Hood River, OR 87031
tre. hendricks@centurylink. com
THE STATE OX'IDAHO SENDS GREETINGS TO TIIE ABOVE.NAMED RESPONDENT.
YOU ARE HEREBY NOTIFIED that a Complaint has been filed with the Idaho
Public Utilities Commission by the above-named Complainant; and
YOU ARE HEREBY DIRECTED to file a written answer or written motion in
defense of the Complaint within twenty-one (21) days of the service date of this Summons; the
answer or motion in defense should also respond to the following areas of inquiry in addition to
the allegations raised by the Complaint:
l. An explanation, to include documentation, of how Respondent's Call Trace service
operates. Additionally, please include a thorough description of what constitutes a
"successful" and "unsuccessful" trace call.
2. A copy of Respondent's contract with customers describing the Call Trace service.
3. An explanation, to include any documentation of Complainant's attempts to utilize
the Call Trace system.l
t Complainant states that over time, he has made over 400 call trace contracts with Respondent.
SUMMONS I
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ldaho Public Utilities Commission Brad Little, Governor
Eric Anderso& Commissioner
IGis Raper, Commissioner
P.0. Box 83720, Boise, !D 83720{074
January 12,2022
Via Certified Mail
Qwest Corporatio n dlb I a CenturyLink Communications, LLC
ATTN: William Hendricks
Lumen Technologies
902 Wasco St, Floor I
Hood River, OR 87031
tre.hendricks@centurylink. com
Re: Case No. QWE-T-21-14
Dear Mr. Hendricks,
Enclosed, please find a Summons and Formal Complaint (which includes the Formal Complaint and
Additional Information filed by Richard Keavy ('the Complainant")) issued against CenturyLink in
the above-mentioned case number. As directed in the Summons, you are to file a written answer or
motion in defense of said Complaint with this Commission within 2l days of the service date of the
Summons.
The Company should respond to Mr. Keavy's Formal Complaint and all claims made therein.
Additionally, please provide any necessary information and documentation to the Commission.
Further, the Company should specifically address the three points of inquiry as set forth in the
Summons.
Sincerely,
er^t"Q
Jan Noriyuki\-)
Commission Secretary
Enclosure(s)
I:\Legal\TELECOIvflQWE-T-2 l -14 Kcary\QWET2l l4_Smmons_tb.doc
11331 W. Chinden Blvd. Ste 201-A Boise ID 83714
Telephone: [phone] facsimile: (20il 334-3762
YOU ARE XURTHER NOTIX'IED that unless you do so within the time herein
specified, the Idaho Public Utilities Commission may take such action against you as is prayed
for in the Complaint or as it deems appropriate under Title 6l of the ldaho Code.
YOU ARE FURTHER NOTIFIED that the Complainant and the Commission Staff
shall have 14 days from the filing of Respondent's Answer to file any reply comments.
YOU ARE FURTIIER NOTIFIED that all persons and parties shall comply with
the Commission Rules of Procedure, IDAPA 31.01.01.000 et seq, and specifically Rules 4l
through 43, IDAPA 31.01.01 .041-.043.
WITNESS my hand and the seal of the Idatro Public Utilities Commission this
day ofJanuary 2022.
@
r dt*t ta
raill*odyuki \_)Commission Secretary
(sEAL)
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2SUMMONS
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PrfrIic Utilities C.mmissim - Gcocral h{mag€r
Put trro (2) on tb msfier of tbe '57 'Call Tru' nne... refusing to 'Initide Deterrent Aotion'
Ihe anached rco6r biliqg r€cord ftom UsWes*CIemry Li!&. (CI rn&) shour I had 'uaood' (via
6eir *57 dishoNy) fifty seveo (57) crtlq to my UonUCaIt, ua[r$lisho4 rmtisfd lad lirle I
hve H si& USWd fottirty-eigh (38) frcas CUnk ed dcrs SffiId be rcrrnrrcd?
Thc Clink prodrrt includcs use oftte &ove umrds&mmiscs il t are part of hndrods of
cffircts Clink omstnrB sfu fteir costmcr hrqgs rry m unrramed calk aod dids t57. Whd
follounsareaseriesof ClinkpiomiscsrimrnimsanddirectionstMlca.ttocffiediaiom,
denids ed fd oil rcfirsds of Clink to follov tku$ ad oqadctc thc ooffirt otfoaives...
inchdiry to 'Initide' 8nd to etrcct 'Detetrrnt Actioo-' LIse prsmises daeiled d &c tirc of
h coffiact assrrs tbd after aktim CU*,Sot the 'rnaces' (of the sme number hrye been
accormed to c'Link (u tm-5t2{655} tsy mdd ltirltr Ey cdl wifiin 24 a $ hmrs. . .wi&
advice hayiqg to & si& pomisd ud oryected 'dc;l€nrd acilim.' Irh me of th frr/e (5) call
back nssurxrccs CLiDk said thsy rctild maec 6 mc, &rfug lhc pd sgrnrd nEGLs. rzs rgtrrcd
or comlflgtod by Clink thorryh t@y. This Cl.ink abuse, form, furd, rcgh4 inditrereoe
md dishmesy hm bm oryping" mudstent ed rffigiry for more th fiw ycars. CLin&.
has initide{ made aod fu tmkcn hm&oalsof in fsae indryftlul ooffiaca wilh re (and
cortless others?) ud de&uhod m a[ ofthcm?.. gven fu Cl-ink rcfilscs to report, chify m
follow, in uy forq as to tthat ftsy rcomryUOeA igpf,€( 'lisnrissod mj6 toss€d"
PublicUtilitiesComission's(Pt C)eisllGch(alwayspoliteudsmieelycaing)wa
fxrrilierwilheisffisfryforycusadrcspodcdtosomtof uyc:rltefgrclally;i$ldiEgry
€xpectdion of either rcrion egdn$ CLi* m&rct or a stahed of sryrt fu it ed nfty. the
last tioc the m ryas laid sn qsin fc H.rc rt*n/afumeot &is m* it dca Cgti lh
a $tpcrior ool@xr ofhis (a PUC tar4t€t'4 mr& &c docision to kt thc fficr &q e.l do
nothiqg lgnip, wi& ao writtca opinion q daail as 6 wfty the nogli$il/hressiqgm&s must
cmtinucvtikbeiDgtacitly mrrased by CI-itrlE,6e ruC aod olhcrs.
Thc Boisc Polfo:e Ueparmerc 0 +*c silh a Crytein ed his Lieu&am. ..thc lscr, a oqdhl
lisrcnpr- for90mimm)rccedtycmctrded in writirg itwasuotthcir(Boise City)seferred
kind of potcing aod had refusd (to my bwldgr) to consider seuring a sfuoeoa for Clinh
rffids (onhs to reckless ffivic) ufrich I H oulincd td$rryh ftmN Ricl Nifilffi
(BoistsPD) 6p6 tirrc orrcr rectd yGmL Thc Ii wideidy owhff their poemnas*' Bood
nd be infcmod d affi I wonH be hcad eom ryin! :) CLidL io fie orxr:E of h of tuit
contract pmoaucmg cpisodcsr posits iha somaimcsfu polieo'z noodod to assre ed Whold
good nk BPD/Bois Crty by m rcferfory thc l@d of CI ink ,rgli8re's to drcir
poseqsors**...cy€n though @aps huadrcds u thorsaods of inudinterstate citizcils ue indecd
o.hiecc to similr "ssnrrlts...may be $boming md mrraging the cirsril8r, play &mb cdlous
ridiwle tM IS Clitrk.
Multiple hun&rods of individual '57 uims by me resuhod in dom of rmmcnded
(cmtnct roquirod) follow tkurgh phme calls o ad fiom CI -ink. Th niles rogirc &a & a
nrrrber hs ben 'traood' at lat lhrce (3) times, th injued party must (accorAing to contract
ruhs) cdl CUEk d tfi>5624655. Th last five call back rmuests to &at ndcr (over 3 u,Gces)
have not bea rcerd in lhe 2m hous uomised/oomacrcd by CLil&. Pl€ase q4dadvise.
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Rictrd Kearry llffi2Glen Eltp Boisc, ID t37t3
t:1'rr Centurylink
Details of Your lnternet and Home Phone Charges
Usage GharSDs
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TinE ,\b.lro. Date Tin,E
Sep 27
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Sep 10
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S€p !6
Sep 17
S€p 18
Sep 20
S.p20
Sep 2'l
S€p 22
S€p 23
Scp24
Sep 27
S€p 23
Ssp 29
Sep30
Oct 04
Oct(M
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2:90F 11.3:31P 17.
1t:t13A 20.
9:57A 28.
2:57P 26.ro39A 2995iA 3t.t{gA Ei.4:l6F 38.
12:16P 4't.
9:544 44.
11:5lA 479s7A S.
9:4/tA 53.3:SP 56-
S6p 12
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SeF t4&p l4&p17
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Scp 18
6ep 20
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8€p 22
Sep 24wn
4:28P 3e(gA 6
C:IOA I
9:1'lP 12.
rtI44A 15.
9:48A 18
1:11P 21.
10;39A 241q38 27.
1&404 30
1*.25p 33
10:{7A 36.
*oaA 39.2:43P 42.'10:074 45.
5:27P 48
058A 51.
3:31P 54
12:1(F 57
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Sap l5
Sop 17
Sep 18
S6p 18
Sep 20
S.p21
Sep 22
Ssp 32
S.F24*27
Sep 28
Sop 29
Sep 30Oct0l
Oct 04
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9151A
2:34P
9:50P
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2.46P
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8:02A
l1:32A
0:5iA
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3:32P
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,very Fee at $1,00 per access line
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Mr Daniel Klein Hand Carry- lA2A2l
Public Utilities Commission
PeEi rfffii 3:30
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Re: Formal Complaint by Richard Keavy involving USWest/Centurylink.
Attached are several lhings that might be useful for those PUC pc.ople that carry on with the
examination of the Century Link complaint.
I - A copy of my Certilied Mail letter addressed to Century l-ink Executivc Ollices in Omaha
about a r'erbal and then written communicalion, a monlh ago, between thrir 'lVtar)' and me. I
asked for a follow up, three weehs ago, and tuve not heard anylhing.
2 - Attached are lbur (4) pages of partial Century [.ink phone bills lbr the months of September.
Novemtrr and Decemtrr. The pages show admissions frnm Centurl, Link, affer they said during
errc& of their'57 recorded din:',:tivRs to tlt contnrcting trfl), that thel had 'kased' not lss than
I l3 calls (20, 56. 37) in total- A billing firr the month of (I.tober is not availahh but thert were
more 'traces' during tbat month as nell.
PUC exanrination *ill l'ind that tlrey arlmit (as did illary) thal ttlel do not 'lracr'calls even
though thry claim to do so and charyed a ftt' for each trme.. as the billing nolices shorv.
While many years of these tresFasses and deceptions arrR of record they continue to be silent
about the breaclres, uncoopcratite and aversr ur maling amends.
Please encourag,e those uho look into tbis case to call on me if I can help to correct a
misurxlerstanding or prBvent lime wasted hy ouerlooked, misstated positions.
Thank you again,
Richard Keavy
PS: the pages are nrarked up to xr expunge my in jeopardy/formerly 'protected' 'private' phone
number and the numbers of other parties nol known to be rclated to this case.
Personsl mC Con@ntid Certified Mail 70201E10m0129605277
Presidenl and/ or Executive Secretary
Century Link Ereeutive Offienes
POBox 2618
Omaha, NE 68103
The follo*ing message was texled to tlre number given to me (531-2134768) by Century Link's
'lVlary'- in Ornaha, NE. She called me on I l/23 to say *floug' (of Cl,ink in Boise) had asked
her to ctnlact me- She \t'as unsure* why and was not currett* on hisory- or docurnentation-
* Hck Mrr1. Yor pbeEul en Tuartry drta drys ege. ric spolrs fer 93 ninrle*- Yen
rerc not modentely prepertd or r*lrc af Ccfrlwy Linhs trrelcss, nol rfierdcd ebusc tory hooseLotd goiEg llaek neny yars...Iet el,ont rhrt Cepturllick hrs trEi\iE TO us
throughort {rt lr$f 9O drys! Art yea, 'Dorg' or $oaGoor SDhE to ggt bech lo mc ebout
rcperrtions/rrmcrliei anytiee soos? Pltesc. Rkhrrd Ktary lUlnl (2ffi) 322-t3&]'
True to form, for Ceotury' Link/US\1'esl, rrr replyt ftorn 'l'*far5,'' thmugfr l7ll3!21. It is routinc'
for Cenurry* Link statl, whcnSfthey tlu nule cuntu! to rwitc.lrtr alrr*l] hlxrwq daln lx>t
relevant to their reprelxnsihle condrrt aryI clala that dtres nothing to correct or address ttreir well
oiled, perennial, misconduct. *
Please do not contirure to ignore this ongoing negligence
Richard Keavy
ll2B2Glen Ellyn
Boise.ID 83713
PS - I'm nor including my USWest land line number provided to me thirly'+ight (38) years ago- I
paid a fee, every nronth, year allcr year, for nrultiple decafu" to krep ttrat lire private and not
nublislrcd. It has heen in the fdsral Do Not Call system sirrce its start up- Some years ago
USlVesU gEu]lcn'_LjgLgg-bllshd_thgp.jp:_:qtllrbsr_iglbg_lual_dltcclg(L to serve whalg,er trendy
profit makilrB rusd of that tinre- I gut calls frtun firmiture sale ctrmpinirri, lawrt cumparirri' and
donu( slrops...nelcorning me to the neigbborhood! No apology frum Century t.inh. No
contrition* wha(xreter- lirc only thing thcy ditl say was soule clerk pmbably nrarle a'mistake'
and then ttrey pronrply" dutiJtlll'changed the suhirt. The conlinual rclated abuse I gei no*-, the
rlouble tiillvdunrb playirU Century Lirrl, ser-'cs nnJ rutonrrro<Latts, is ahrut hubris* anrJ of
prarticed dubious flurlpses. Also, if I display that phone nurntrr here, Century l.ink will likely
claint all inapprupriaie di>tribution of it isluras rn1 fauit- Thc-'n: is only onr uf,rtlr, b1 narne in all
of ldalm. 'Competcnt' Centrry l-inh salT*ill havc nu lnyuhlr firnting thc subject numts.
PPS - Plsase rrrcrse/rcmore thc r"'nrail a&lition see altached. There is no such rcliable serv'iee.
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